BlackBerry® - Bell support
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1. Message Centre Message Centre is a versatile easy to use automated voice messaging services that is an optional feature available to you with your new voice enabled handheld The service answers your voice calls and records your callers messages when you re on the line away from your handheld out of coverage area or have the voice capability of your handheld turned off It can store up to 25 messages for as long as 7 to 14 days depending on the province and your pass code ensures all your messages are completely private Setting up your Message Centre mailbox From your BlackBerry Handheld 1 Select the phone icon and press in the trackwheel 2 Press the trackwheel and select Call Voice Mail 3 The phone number will not automatically be set up the device will prompt you for the phone number please enter followed by the phone number e g 4165555555 4 Press Call Your Voice Mail number is now programmed wn 6 When prompted enter the temporary password assigned to you by your Bell Mobility Customer Care Representative Be Sure to ask for this code when you call in to activate your phone or to add this feature to your account 7 When prompted enter a new 4 to 15 digit pass code of your own You may use any numbers you like as long as you do not begin your pass code with zero 8 Follow the prompts to record your name 9 Follow the prompts to record your own personal greeting or to use the standard greeti2. Customer Signature These Terms of Service cannot be modified in any way by your Bell Mobility sales representative or agent If you require further information please contact www bell ca or Customer Service at 1 800 667 0123 The BlackBerry and RIM families of related marks images and symbols are the exclusive properties and trademarks or registered trademarks of Research In Motion Limited and are used by permission Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and or other countries B0204 0205E 62515 A CO2240 Bell
3. On the Profile page click ISP e mail account or other e mail accounts The My Integrated ISP and External E mail Accounts page appears 2 Click New The Integrate my ISP and other external e mail accounts page appears 3 Complete the E mail Address Your User ID Login and Password fields as described in To integrate a POP3 e mail account above 4 If e mail forwarding service is available with your external e mail account you are prompted to select an integration method e mail forwarding or POP3 retrieval Select the e mail forwarding option and click Submit Note If the e mail forwarding option does not appear on the Integrate my ISP e mail account and other external e mail accounts page you can contact your ISP and request that a rule be implemented for your account to forward mail to BlackBerry Internet E mail Service Your mail provider might do this at no charge or it may be a service offered for a monthly fee For example Yahoo forwards your mail to another e mail account if you register for its POP Access and Forwarding premium services Note E mail forwarding leaves a copy of your message in your ISP e mail account Remember to delete messages that you no longer wish to keep when you log into your ISP e mail account or you may run out of space to receive and forward messages To forward your company e mail to your handheld You can forward your company e mail to BlackBerry Internet E mail Service Note Check wit
4. from the drop down list for example jean_marteneau ispname com e Type a customized e mail address in the field 5 Click Submit For additional information about BlackBerry Internet E mail Service refer to the BlackBerry Internet E mail Service Online Help For additional information about your BlackBerry Wireless Handheld refer to the BlackBerry Wireless andheld Handheld User Guide on the CD provided 3 USING INTERNET E MAIL SERVICE Managing account space Use the following tips to reduce the amount of account space that you use e Locate messages that contain attachments save the attachments on your computer and then delete the messages from BlackBerry Internet E mail Service e Monitor your Deleted Items folder empty it of unwanted messages frequently e Set filters to sort unwanted messages to your Deleted Items folder e Disable sent message saving which saves a copy of every message that you send to your Saved Items folder e Delete messages automatically Automatic message deletion or auto aging moves old message to your Deleted Items folder Importing contacts You can import contacts into your BlackBerry Internet E mail Service Address Book from Microsoft Outlook You must import a csv file 1 Open your Address Book 2 On the menu bar click Import 3 Click Browse In the Choose file window select the file that you want to import and click Open The file appears in the File field 4 Click Ad
5. or interruptions in transmission ii any damages loss of profits loss of property loss of earning loss of business opportunities or any other loss however caused arising directly or indirectly from your use of the service features or your Device iii any content transmitted on or recorded by our network including content that may be illegal dangerous defamatory or annoying or which may infringe upon the intellectual property privacy or other rights of another party iv our acts or omissions including those of our employees agents and persons for whom we are legally responsible whether negligent or otherwise v any violation by you of these Terms of Service your negligence or acts or omissions when using the service features or your Device vi loss theft or unauthorized use of any Bell Mobility Prepaid cards or the12 digit pin The following applies when we provide e9 1 1 Services Our liability is not limited by the limitations set out below in cases of our deliberate fault gross negligence or anti competitive conduct or in cases of breach of contract where the breach results from our gross negligence Except in cases where our negligence results in physical injury death or damage to your property or premises our liability for negligence related to our provision of e9 1 1 Services is limited to the greater of 20 and three times the amount you would otherwise be entitled to receive as a refund for the provisi
6. that your handheld will automatically register on the Bell Mobility network If this does not happen please follow the instructions in the BlackBerry Wireless Handheld Getting Started Guide Note Please ensure that you have followed the Getting Started instruction in the guide before proceeding to step 2 2 SETTING UP YOUR E MAIL A Integrating with an enterprise e mail account Please follow the steps outlined in the BlackBerry Getting Started Creating a BlackBerry Internet E mail Service account You can use BlackBerry Internet E mail Service to create your own account and begin to send and receive e mail on your BlackBerry Wireless Handheld in minutes 1 Go to www bell ca wirelessemail on a desktop Internet browser Click on the Internet E mail Service login located on the right hand side of the page and select Create New Account The Account Setup page appears In the PIN and ESN fields type the appropriate information for your handheld Note To find your PIN and ESN use DEC version click the Options icon on the Home screen on your handheld and then click Status Click Submit The Legal Terms and Conditions for use of BlackBerry Internet E mail Service page appears Read the terms and conditions and if you accept the terms and conditions click Agree to continue The Personal Information page appears Note You cannot proceed with creating an account if you do not accept the terms and conditions 4 Comple
7. use to access the external e mail account for example jmarteneau e Password Type the password for your other e mail account e Re enter Password Confirm the password for your other e mail account e The system will then try to match your e mail address with the correct incoming mail server e If the BlackBerry Internet E mail Service cannot find a matching incoming mail server you will be prompted to complete the POP Mail Server field type the address of your ISP s mail server for example mail isoname com Service providers commonly include POP mail server information in introductory or welcome material If you do not know your POP mail server contact your ISP e If you are prompted to complete the Port Number field type the appropriate port number Often the port number is 110 If you do not know the port number contact your ISP 4 After submitting the information you will see a list of e mail accounts configured on your BlackBerry Internet E mail Service account Repeat steps 2 to 4 to add additional accounts To integrate with e mail forwarding If your ISP or e mail provider offers this service you can forward e mail from your external e mail account to BlackBerry Internet E mail Service If this option does not appear on the Integrate my ISP e mail account and other external e mail accounts page your ISP does not offer this service You can integrate external e mail accounts that support POP3 mail retrieval 1
8. In most cases the filters with the broadest criteria should appear at the bottom of the list Filtering unwanted e mail You can create filters with BlackBerry Internet E mail Service to prevent unwanted e mail from being sent to your handheld 1 Create a BlackBerry Internet E mail Service folder for unwanted e mail In the application frame click Add folder and type a unique name for the folder such as Junk Mail 2 On the menu bar click Filters The Filters page appears Specify the rules for this filter providing the origin domains of e mail that you do not want to receive on your handheld For detailed information refer to the BlackBerry Internet E mail Service Online Help 3 From the Move to folder drop down list select the newly created Junk Mail folder 4 Select Do not forward to my handheld All e mail that meets the criteria of this filter are moved to the new folder and are not sent to your handheld Selecting multiple messages contacts or filters To select multiple items in a list select the check boxes on the left side of the list The items that correspond to selected check boxes are highlighted To highlight all of the entries in a list select the Select all check box in the list title bar Using your Reply to Address Specify a Reply to Address to control the address to which replies to your messages are sent If you have set your Sent From Address to a POP3 integrated account you can receive replies more q
9. Mobility BlackBerry READ ME FIRST BlackBerry WIRELESS HANDHELDS GETTING STARTED Bell BLACKBERRY HANDHELD GETTING STARTED GUIDE Congratulations on the purchase of BlackBerry Wireless Handheld This guide will help you set up your BlackBerry and familiarize yourself with how it works Read your BlackBerry Wireless Handheld Getting Started Guide for important safety information and tips to use the handheld TABLE OF CONTENTS What s in the Box 1 Setting up your BlackBerry 1 Setting up your Handheld 2 2 Setting up your E mail 2 3 Using Internet E mail Service 8 4 Internet Browsing Service 13 Trouble Shooting 14 Using your BlackBerry Handheld 15 Optional Wireless Services and Features 16 Bell Mobility Our Agreement with you 18 WHAT S IN THE BOX e 7250 Wireless Handheld e 7200 Series Travel Charger with USB cable and North American clip e Removable battery e Plastic swivel holster e Headset e Documentation kit includes Getting Started Quick Reference Card Safety Information Booklet Software License Agreement and Warranty Booklet amp BlackBerry Desktop Software CD SETTING UP YOUR BLACKBERRY Setting up your BlackBerry handheld is easy Simply follow these steps and you will be up and running in minutes 1 SETTING UP YOUR HANDHELD Please follow the Getting Started Instructions provided in the Getting Started Guide included in the BlackBerry Desktop Software CD ROM Please note
10. a datadevices OTHER FEATURES AVAILABLE TO YOU Bell Mobility has more features and services available to you For more information on the availability of these features and services please visit our website at www bell ca Please note that some features may not be available in all areas QUESTIONS Visit us at www businessonthego ca For Billing and Services inquiries call 1 800 667 0123 For Technical and Data Support call 1 877 DATA 123 or e mail digitaldata mobility com BELL MOBILITY OUR AGREEMENT WITH YOU Thank you for selecting Bell Mobility as your wireless service provider These Terms of Service are needed for legal reasons and form the contract the Contract that will govern your relationship with Bell Mobility sometimes referred to as us or we The Contract is binding on you and us for each Device that you connect to our network and for service we provide to you for your Device DEFINITIONS Cancellation Fee The fee you pay us if you end your Contract having a Term of 12 months 99 or 24 months 199 before it expires Devices Any wireless communication device including cellphones pagers camera phones handheld computers or other communicators that you connect to our network e9 1 1 Services Any emergency services that we are mandated to provide you Term The service period of either 30 days 12 months 24 months or 36 months selected by you starting on the date your service is activa
11. d The imported contact information appears in your Address Book For more information on exporting your Microsoft Outlook 2000 address book to a csv file refer to the Microsoft Outlook Online Help or the BlackBerry Internet E mail Service Online Help Deleting messages on both the handheld and the Internet E mail Service 1 Open the messages screen by clicking on the Messages icon 2 Once in the Messages screen press the track wheel again scroll down to options and press the track wheel again 3 Once the Message List Options screen is open scroll down to the Delete On entry Users on version 4 0 must select E mail Reconciliation and then select Delete On 4 Press the track wheel choose change option and set the option to Mailbox and Handheld 5 Scroll down to Wireless Reconcile 6 Press the track wheel choose change option and set the option to On 7 Press the escape key located below the track wheel and save the changes The settings are now set for the handheld to move messages to the Deleted Items folder on the BlackBerry Internet E mail Service when deleted on the unit Follow these steps to empty the deleted items from the BlackBerry Internet E mail Service 1 Select the Messages icon on main screen and push in the track wheel 2 Scroll down to Options and push in the track wheel Users on version 4 0 must select E mail Recognition before step 3 3 Select Purge Deleted Items and press in track wheel o
12. d sends replies that you compose on the handheld from the same service book that received the original message ie if you receive an e mail to your enterprise account the service books will automatically reply from that same address 4 USING INTERNET BROWSING SERVICE With the BlackBerry Internet Browsing Service you will be able to access HTML browsing on your device Once you have activated your device you will automatically recieve the Internet Browser Simply click on the icon to launch and browse Using the WAP Browser Scroll to the BM Secure WAP icon and press the trackwheel e Select Home Page and press the trackwheel e Select Get Link from the drop down menu and press in the trackwheel e Select the browser category and press in the trackwheel e Select the menu item and press in the trackwheel e Highlight Select Option and press in the trackwheel TROUBLE SHOOTING The following sections contain tips you can use if you are having trouble with your BlackBerry handheld or BlackBerry Internet E mail Service Messages are not being sent or received If your BlackBerry Wireless Handheld is not receiving messages verify that you are in an area of wireless coverage Refer to the Handheld User Guide for descriptions of the network status icons and wireless coverage indicators on the handheld If you are in an area of wireless coverage and your handheld is inactive you can request the BlackBerry Internet E mail Service service bo
13. et question correctly and an e mail message containing a new password is sent to your handheld Click Submit The Account Setup Complete page appears To integrate external e mail accounts click Integrate Now and refer to the Integrate external e mail accounts section of this document If you do not want to integrate external e mail accounts click Enter Internet E mail Service You can integrate external e mail accounts at any time in BlackBerry Internet E mail Service on the Profile page Install the BlackBerry Desktop Software In the E mail Integration Options window select Integrate with new or existing ISP e mail account Refer to the Installation and Getting Started Guide for more information Integrating e mail accounts You can configure BlackBerry Internet E mail Service to receive and consolidate e mail messages from your other external e mail accounts To integrate a POP3 e mail account 1 Log in to BlackBerry Internet E mail Service at www bell ca wirelessemail click on Internet Webclient Logon and select the Profile page select Add Account Under E mail Accounts click on Other e mail accounts Click New The Integrate my ISP and other external e mail accounts page appears 3 Complete the following fields and click Submit e E mail Address Type the full e mail address of the account you want to integrate for example jean_marteneau ispname com e Your User ID Login Type the login ID that you
14. h your system administrator to verify that you are allowed to forward your company e mail to your BlackBerry Internet E mail Service account Forwarding e mail to BlackBerry Internet E mail Service does not offer the advanced security features of the BlackBerry Enterprise Server e Create a forwarding rule in your desktop e mail client to forward your e mail to BlackBerry Internet E mail Service e Request your system administrator to create a forwarding rule directly on the enterprise server Sun iPlanet etc to forward your e mail to BlackBerry Internet E mail Service Specifying a Sent From Address After integrating external e mail accounts you can specify a Sent From Address Any messages that you send appear to be sent from the address you specify here This functionality enables you to send all e mail from a single address regardless of how many external e mail accounts you integrate with BlackBerry Internet E mail Service 1 Click Profile The Profile page appears 2 Click ISP e mail accounts or other e mail accounts The My Integrated ISP and External E mail Accounts page appears 3 At the bottom of the screen click your Sent From Address The Integrate my ISP and other external e mail accounts page appears 4 Select one of the following options e Use your new BlackBerry handheld e mail address for your Sent From Address for example jean_marteneau bell blackberry net e Select an integrated e mail account address
15. nal assistance on the BlackBerry Internet E mail Service Online Help introduction page Logging in to BlackBerry Internet E mail Service The following components are required to log in to BlackBerry Internet E mail Service e Internet Explorer 5 01 5 5 6 0 or higher patches Macintosh OS 9 0 10 0 10 1 10 2 or Netscape Communicator 4 08 4 58 or higher patches with JavaScript enabled Windows 95 98 ME NT4 2000 XP or Macintosh OS 9 0 or 10 0 USING YOUR BLACKBERRY HANDHELD Make sure the wireless radio is turned on using the airplane icon The airplane icon should appear on the screen of the handheld To send an e mail e Scroll to the envelope icon and press in the trackwheel e Press in the trackwheel again and select Compose E mail e Select an e mail address from your contacts or select Use Once e Enter subject and message e Press in the trackwheel and select Send message e Press in trackwheel To make a voice call e Scroll to the phone icon and press in the trackwheel e Select the phone number you would like to call or e select OneTime Dial on 6750 e enter number manually on 7750 e Press in the trackwheel and select the number you would like to call e g 416 555 5555 For additional information please refer to the User Guide on the CD ROM OPTIONAL WIRELESS SERVICES AND FEATURES The following are just a few of the optional features that are available to you to use along with your new voice enabled handheld
16. ne more time Opening attachments on the BlackBerry unit Please refer to the instructions in your BlackBerry User Manual Creating groups Groups are similar to mailing lists Create a group to e mail multiple contacts in your BlackBerry Internet E mail Service Address Book simultaneously without selecting the contacts individually 1 Open your Address Book 2 Click Groups which appears at the end of the Character List in your Address Book The Groups list appears 3 Click New The Add Groups page appears 4 In the Group Name field type a unique name for the group You cannot use the same name for multiple groups 5 From the Select Name list select the contacts that you want to include in the group and click the submit arrow button gt The contacts move to the Group Members list 6 Click Save and close To e mail a group select it from your Address Book and click Compose or type the group name into the To field of a message Ordering filters Filters are applied to incoming messages in the order in which they appear in the filters list As soon as a filter is applied to the message no further filters are applied to it Logon to Internet E mail Service to proceed e If a filter at the top of your list contains very broad criteria the more specific filters that appear below it in the filters list are not applied to incoming messages e To reorder your filters click the up and down arrows beside each filter
17. ng From a landline phone 1 Dial your cellular number When the system answers press the key 2 When prompted enter the temporary pass code assigned to you by your Bell Mobility Customer Care Representative Be sure to ask for this code when you call in to activate your phone or to add this feature to your account 3 When prompted enter a new 4 to 15 digit pass code of your own You may use any numbers you like as long as you do not begin your pass code with zero 4 Follow the prompts to record your name 5 Follow the prompts to record your own personal greeting or to use the standard greeting Here s how to use Text Messaging Phone to Phone Send short messages to Bell Mobility subscribers or subscribers provisioned for the service with other Canadian wireless carriers whenever you like All that s required is a CH T ready handset or data device and the Bell Mobility cellphone number you want to send a message to By E mail Bell Mobility assigns a personal e mail address composed of the cellular phone number to each Text Messaging subscriber e g 4165555555 txt bellmobility ca Your friends and business contacts can therefore reach you by sending an e mail to this address World Wide Web Text messages can also be sent from our website at www txt bellmobility ca Simply type your message and click Send The recipient will get the message in seconds For more information on Text Messaging visit www bell c
18. nother telecommunications service provider for the purpose of providing you with efficient and cost effective telecommunications service iv another company for the purpose of supplying you telephone or telephone directory related services v an agent that we retain for the purposes of evaluating your credit worthiness or collecting your account vi a public authority if it appears there is imminent danger to life or property We also protect your personal information in accordance with the Bell Customer Privacy Policy and the Bell Code of Fair Information Practices which apply to the Bell Companies including Bell Canada Bell Mobility Bell ExpressVu and Bell World or Espace Bell stores Unless you tell us otherwise by signing this Contract you consent to Bell Mobility sharing your personal information with the other Bell Companies to help us identify your communication and entertainment needs and to provide you with relevant information advice and solutions The Bell Companies do not provide or sell your personal information to any outside company without your explicit consent To view the full Policy and Code or if you prefer at any time that Bell Mobility not share your personal information with the Bell Companies visit www bell ca or call 1 800 667 1023 for more details By signing this Contract you also consent to Bell Mobility obtaining information about your credit history from a credit reporting agency for the purpose of acti
19. ny Bell Mobility employee or representative To protect the integrity of our network you may not resell any of our services or allow any alteration of the electronic serial number located on your Device In addition you must agree to follow all other service regulations issued or adopted by us INDEMNITY You are responsible for and will indemnify us for all damages losses expenses and any action claim and judgment which may be made against us by anyone in connection with your use of our services or violation of these Terms of Service LICENSES You grant us and our suppliers a world wide royalty free unrestricted license to use copy adapt transmit display and perform distribute and create compilations and derivative works from any and all user content you elect to post in connection with the service solely as required for us to provide you the service You acknowledge that we may store your user content on our facilities for the purposes of you accessing such content but that if you fail to access such content within a certain period of time not less than 30 days from the last access unless we tell you otherwise or if your service terminates we may delete such content without notice to you LIMITS ON OUR LIABILITY GUARANTEED AIRTIME PRICING Except for physical injuries or death or damage to property caused by our gross negligence we are not liable to you or anyone using your Device for the following i defects failures
20. o terminate your service before your Contract expires 2 We contact you to end your Contract if at anytime you do not pay any amount owing when due including a required deposit or you otherwise violate these Terms of Service When Your Contract ends 1 Your service will terminate 30 days later or immediately in some cases if we have ended your Contract 2 You must immediately pay all charges that are due including any Cancellation Fee and any outstanding payments or finance charge s in connection with Device leasing 3 You must contact your financial institution to cancel direct debits and credit card authorization relating to your account If your Contract has not ended then upon the expiration of your Term your Contract will be automatically renewed on a monthly basis and if your former rate plan is not available we will provide you an alternative YOUR OBLIGATIONS PAYMENTS Monthly Service Your monthly bill is payable upon receipt and if not paid within 30 days of the date indicted on the bill you will be charged interest on the balance owing at the late payment rate indicated on your bill If you fail to pay your bill or any interim payment on time we may suspend your service or end your Contract and terminate your service Your monthly charges will include your monthly access fee all applicable taxes and may include local out of bundle minutes fees and charges for features Long Distance and Roaming charges text me
21. ok to be resent to your handheld 1 On the menu bar click Profile The Profile page appears 2 Click Send Service Book Your handheld will receive a new service book that enables you to resume sending and receiving e mail If you are still experiencing problems call Bell Mobility customer support at 1 877 DATA 123 Note If you load new applications onto your handheld using the Desktop Software you may have to resend the service book to your handheld using BlackBerry Internet E mail Service If you are not receiving messages sent to your e mail addresses verify that you have not exceeded your storage space quota in your e mail account If you have new messages may not be delivered to your account Recovering your password If you forget your password retrieve it by answering your Secret Question On the BlackBerry Internet E mail Service login page click Forgot your password and provide your user ID If you successfully answer your Secret Question a new temporary password is sent to your handheld in an e mail You should change your password the next time that you log in to BlackBerry Internet E mail Service If you are not in an area of wireless coverage and cannot receive the temporary password on your handheld contact your service provider for additional assistance You can find your service provider s contact information by clicking Require assistance on the BlackBerry Internet E mail Service login page or Obtaining additio
22. on of defective service under this Contract In respect of our provision of e9 1 1 Services we are not liable for i libel slander defamation or the infringement of copyright arising from material or messages transmitted over our telecommunications network from your property or premises or recorded by your Device or our equipment ii damages arising out of your acts default neglect or omission in the use or operation of equipment we have provided to you and iii any act omission or negligence of other companies or telecommunications systems when facilities of such other companies or telecommunications systems are used in establishing connections to or from your facilities and Device AGREE SIGN AND ACTIVATE If you do not agree with the above Terms of Service do not proceed with the activation of your Device and please return it to us undamaged in its original packaging within 15 days of the purchase date If you do not sign below but activate your Device and use the service you agree that you are bound by the above Terms of Service IF YOU AGREE WITH THE ABOVE TERMS OF SERVICE INCLUDING THE LIMITS ON OUR LIABILITY please sign below e prefer that Bell Mobility not share my personal information with the other Bell Companies Thank you for reviewing the Terms of Service we look forward to serving you Sincerely Ji Wles Cameron McCuaig VP Customer Service Bell Mobility Inc Accepted by Customer Name Date
23. ssaging mobile browser and picture messaging charges System Access Fee 9 1 1 emergency service fees connection charges Device leasing charges late payment charges and all applicable taxes Prepaid Service Prepaid customers are also subject to these Terms of Service Charges will be deducted i immediately for usage and pay per use services and ii every month for recurring features in each case from your Bell Mobility Prepaid account in accordance with the terms described in your Prepaid Activation Kit SECURITY DEPOSITS Should your credit rating or usage charges warrant we may require a refundable security deposit from you Your security deposit will be returned to you after 6 months of consistent payments in the same form as originally provided TRANSFERRING RESPONSIBILITY You may not transfer your account to anyone else without our prior consent You must contact our Customer Service department and a transfer service fee may be charged LOSS OR THEFT It is your responsibility to notify us immediately if your Device is lost stolen or destroyed You are responsible for replacing it and for all fees and charges incurred prior to you notifying us RESPONSIBLE USE OF SERVICES You cannot use the services or your Device for any illegal or abusive purposes You cannot use the services or Device if your use causes our network or our ability to provide services to others to be adversely affected You cannot threaten or abuse a
24. te the following fields in the Personal Information page e User ID Type a unique login name for your account This name is the Guide Please contact your IT department for the set up of your handheld and confirm how you should get access to your e mail There are 3 ways to get access to Enterprise e mail on your BlackBerry handheld 1 Using a BlackBerry Enterprise Server 2 Forwarding e mail to BlackBerry Internet E mail Service see page 7 of this guide 3 Using the BlackBerry Desktop Redirector your computer must remain on Integrating with a new or existing ISP e mail account If you integrate your desktop software with a new or existing ISP e mail account you must activate your account to send and receive e mail messages In order to do this you must create a BlackBerry Internet E mail Service account ID that you use to log in to BlackBerry Internet E mail Service and also forms your new handheld e mail address e Friendly Name Type the name that you want to appear in the From field of messages that you send If you do not type a name your e mail address appears in the From field e Password Type a password for your account Passwords must be four to eight characters in length and they are case sensitive e Re enter Password Confirm your password Select a secret question from the drop down list In the Secret Answer field type the answer to your secret question If you forget your password answer your secr
25. ted Roaming Charges The charges payable by you when the call made with your Device is routed to another provider s network Long Distance Charges The charges payable by you for establishing long distance connections with your Device System Access Fee The fee payable by you to cover a portion of network operating costs WHAT WE LL PROVIDE TO YOU GUARANTEED AIRTIME PRICING We will not increase your monthly access fee or your airtime rates for local out of bundle calls during the Term Fees and charges for features or services Long Distance and Roaming charges text messaging mobile browsing and picture messaging charges System Access Fee 9 1 1 emergency service fees connection charges Device leasing charges and late payment charges may increase during the Term at our discretion after giving you at least 30 days notice Promotional offers may be available to you when you activate your service and during the Term and are offered at our discretion for limited periods PROTECTION OF YOUR PRIVACY All information that Bell Mobility keeps about you is confidential other than publicly available information such as your name address and listed telephone number Unless you provide express consent or Bell Mobility is required by law Bell Mobility will not disclose your personal information to anyone other than to i you ii a person who in our reasonable judgment is seeking your personal information as your agent iii a
26. uickly by setting your Reply to Address as your default handheld e mail address 1 On the menu bar click Options The Options page appears 2 In the Reply to Address field type the address to which you want the replies to your messages to be sent 3 Click OK Setting an automatic reply Set your Auto Reply to automatically send a message to anyone who sends you a message while you are unavailable e Your Auto Reply is only delivered once every seven days to each person who sends you a message If you modify your Auto Reply during this time the duration is not reset automatically You should disable and then enable your Auto Reply to make sure that anyone who e mailed you in the past seven days receives the updated Auto Reply Managing multiple service books If your company operates a BlackBerry Enterprise Server you might be able to integrate a separate BlackBerry Internet E mail Service account with your handheld Contact your system administrator to determine if you can obtain a BlackBerry Internet E mail Service account in addition to your enterprise account BlackBerry Internet E mail Service uses a different service book than the BlackBerry Enterprise Server to send and receive e mail on the handheld e After you compose a message select the service book from which to send the message This option appears when you click the trackwheel to send the message Unless you specify otherwise your BlackBerry Wireless Handhel
27. vating your service and to disclosing your Bell Mobility credit history to a credit reporting agency YOUR TELEPHONE NUMBER You do not own the telephone number that we have provided to you and we reserve the right to change it if required We will notify you in advance and we will not be liable for any costs associated with this change Your telephone number may be automatically transmitted to the person you call other carriers or to us You may permanently block the display by telling us when you activate your service or on a per call basis at any time by dialing 67 before you dial the desired phone number If you choose to permanently block your display you can unblock the display by dialing 82 before you dial the desired phone number WARRANTY AND RETURN POLICY The performance quality or suitability of your Device is subject to the manufacturer s specifications and warranty We do not guarantee uninterrupted service and will not be liable for any damages losses or expenses that may arise due to temporary network failure or disruption of your services For details on our return policy for Devices and service cancellation without paying Cancellation Fees please visit www bell ca warrantyandrepairs You may be permitted to do so within 15 days of purchase but you will be responsible for all fees and charges for usage incurred prior to return and cancellation ENDING YOUR CONTRACT Your Contract will end if 1 You contact us t
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