User Manual Certena BTE
Contents
1. Important The Wind and Weather Protector is an exclusive Phonak system designed to protect the high tech microphones from dust and humidity as a result they last much longer reducing the service costs of your hearing systems The life span of the Wind and Weather Protector should be up to several months depending on the environment humidity dust perspiration etc The Wind and Weather Protector should not be cleaned but replaced regularly Your hearing systems should never be used without the Wind and Weather Protector The following care and maintenance tips will help extend the life span and ensure the efficiency of your Wind and Weather Protector Never wipe or clean the Wind and Weather Protector it may lose its special acoustic and protection properties Hair spray make up etc may damage the Wind and Weather Protector Remove your hearing system before applying cosmetics Avoid touching the Wind and Weather Protector when you place an instrument on your ear or press the program switch 49 50 Important Consult your hearing care professional about changing the Wind and Weather Protector if you experience any of the following m he hearing system sounds quieter than usual m There is a reduction in sound quality m Understanding in noise becomes more difficult m It becomes more difficult to determine the direction of sounds After some experience you will get to know when the Wind and Weather Pro2. and then back again so that it overlaps the smaller one see picture 6 Make also sure that the slit of the closed dome is in a horizontal position on the tube unit as shown in picture 4 Your closed dome is now ready to be inserted into the ear Correct position 4 Wrong position 5 Moving the fins 6 23 Fine tuning based on your personal preferences The fitting process has limited capabilities of reproducing the full spectrum of your personal sound environments This limitation is overcome by the ability of Cert na hearing systems to keep track of your real life adjustments It logs manual changes you have applied whilst wearing your hearing instruments This means that every time you change the volume or program of your Cert na hearing system this is memorized During your next visit with the hearing care professional this data will help to further improve the performance of your hearing system DataLogging cleverly ensures that your corrections in each environment contribute to a fully personalized setting 24 Operation Switching ON OFF Switching OFF Using the nail grip slightly open the battery compartment until it snaps to its OFF position Close the battery compartment Your hearing systems are always working in the default hearing program and at your preferred volume when turned ON 25 Operation Delayed activation Please be aware that your hearing instru
3. and insert a pointed tool into the hole of the lock 1 m Move the battery compartment lock downwards a little 2 Preparation m When lock is released open the battery compartment 3 m Secure battery compartment by pressing the lock inwards 4 m Battery compartment lock has the same functionality with FM Identifying left and right instruments It is important to use the correct hearing system for each ear Your hearing care professional can mark the hearing systems for you The color code on the housing will identify left and right hearing systems The color code is as follows red right blue left Preparation Inserting your hearing system with earmold into your ear Using the hand on the same side you wear your hearing system grasp the earmold between the thumb and index finger Raise your hand to your ear making sure the canal portion of the earmold faces your ear Tilt your hand slightly forward 16 Place the canal portion of the earmold inside your ear canal If it is difficult to get it into place stretch your ear by pulling it gently backwards and upwards with your other hand When the canal portion is in place twist the earmold backwards so that it fits into the concha and the helix portion is under the fold Preparation Now position the hearing system behind the ear Be careful not to twist the tubing Check the placement of the earmold by trac
4. of children and pets If a magnet is swallowed please seek the advice of a medical practitioner The magnet used to strengthen the magnetic field of your phone may affect some medical devices or electronic systems Always keep the magnet or the telephone equipped with the magnet at least 30 cm 12 away from pacemakers credit cards floppy disks or other magnetically sensitive devices High distortion during dialing or phoning may mean that the phone receiver is stressed by the magnet To avoid any damage please move the magnet to another place on the telephone receiver 33 34 Wireless accessories optional myPilot The myPilot command center is an optional accessory for Cert na BTE instruments It allows a convenient user friendly and discrete control of all the functions of your hearing system and additional benefits Volume Control Program selection Automatic mode selection Clock and Alarm myPilot Battery status Read out of hearing instrument volume program and battery status For detailed information on the use of your myPilot please refer to its user guide or ask your hearing care professional myPilot available in two stylish colors high tech gray or white For optimum results position your myPilot as shown in the drawing yee Us P d b yf 3 4 7 Operating range GOG YN max 50 cm 20 MA ue p X e Do not use your myPilot in locations where it i
5. 13 for all Cert na Behind the Ear instruments Using the nail grip open the battery compartment completely and remove the old battery 4 Remove the protective foil from the new battery Insert the new battery with the sign flat side of the battery in line with the marked on the battery compartment and close it C Handle the battery compartment with care and do not use excessive force C If there is any resistance when closing the compartment ensure that the battery is inserted correctly The compartment may not close properly if the battery is upside down and the instrument will not work When your hearing system is not in use leave the battery compartment open to allow any moisture to evaporate Low battery warning An acoustic signal gives you an early warning that the battery is approaching exhaustion You have approximately 30 minutes to replace the battery after hearing the signal This reserve may be higher and the hearing system will repeat the low battery warning approximately every 30 minutes Please note that the battery consumption increases with regular use of the myPilot command center or the iCom communication interface Tamper proof battery compartment To protect children from the dangers of playing with batteries a special locking system may be mounted on the instruments This locking system can also be used for identifying left and right instruments m Place the Hl in your hand
6. Cert na Cert na BTE User Guide CP SS BE A 1 NP Nd CE PHONAK MUA WWI AA 0459 ENENN 0692 Welcome Description Cert na Short introduction Inserting the battery Switching ON OFF Controlling the volume Selecting a hearing program Preparation Replacing the battery Tamper proof battery compartment Identifying left and right instruments Inserting Cert na hearing system with earmold into your ear Inserting Cert na hearing system with Fit nGo slim tube into your ear Fine tuning your Cert na hearing system CO CO CO CO 10 13 15 20 24 Operation Switching ON OFF Controlling the volume Hearing programs Synchronized manual control Telecoil optional EasyPhone optional Wireless accessories optional myPilot iCom iView Remote control optional FM communication optional Multi frequency FM transmitter Multi frequency FM receivers Attaching and removing MicroLink FM receiver ML9i ML9S and AS9 audio shoe MyLink FM Program 25 26 28 29 30 31 34 36 38 39 41 42 43 44 46 47 Maintenance Wind and Weather Protector Fit nGo slim tube Important points Warning Service and Warranty Phonak distributors worldwide 48 51 99 58 59 62 Your new Cert na hearing system uses the mature and latest advances in digital wireless hearing technology Cert na offers you automatic functions providing the best sound quality speech understanding and listening comfort
7. activate your EasyPhone function Most types of telephones require an additional magnet fixed on the receiver to activate this function Fixing the EasyPhone magnet Clean the telephone handset thoroughly Hold the telephone handset nearly vertically similar to making a telephone call Hold the magnet near to the listening end of your telephone handset and release it The magnet will automatically flip to the correct side If you hold the telephone receiver in your right hand when making telephone calls position the magnet in the upper right half of the receiver 31 32 Operation If you hold the telephone receiver in your left hand when making telephone calls position the magnet in the upper left half of the receiver Use the double sided adhesive tape to stick the magnet to the location described above Do not cover the sound openings of your handset Instead of holding the phone against your ear canal hold the earpiece of the phone against the microphone which is at the front of your hearing system Use of EasyPhone Use the telephone in a normal manner An acoustic signal indicates the activation of the EasyPhone program At the beginning you may need to move the handset slightly to find the optimum position for a reliable switch and comfortable hearing If necessary move the magnet to another position on the handset to increase your comfort of use Keep magnets out of reach
8. ak Turkey A S 34357 Istanbul Phonak UK Limited Warrington Cheshire WA1 1PP Phonak LLC Warrenville IL 60555 3927 A complete list of Phonak distributors is available at Phonak s Internet site www phonak com Please visit us or ask your hearing care professional for information Phonak AG Laubisr tistrasse 28 CH 8712 Stafa Switzerland 63 CED XXXX X Safety notice Operating conditions 64 The CE symbol is a confirmation by Phonak AG that Cert na products and accessories meet the requirements of directive 93 42 EEC on medical devices and the R amp TTE Directive 1999 5 EC on Radio and Telecommunication Terminal Equipment The numbers after the CE symbol are the numbers of consulted certified bodies under the above mentioned directives The alert sign means that potential restrictions on its use are applicable in one or more EU Member States This symbol indicates that Cert na products comply with requirements for a BF type applied part according to EN 60601 1 The surface of the hearing system is specified as applied part type BF This symbol indicates that it is important that the user refers to associated warnings given in this user guide External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards Only use accessories approved by Phonak AG The product has been designed for trouble free operation without restrictions when used as intende
9. ccur it will prevent sound going through the slim tube and may be harmful to the hearing instrument s electronics The slim tube and dome should be changed every third month or sooner if the slim tube becomes stiff or brittle Only your hearing care professional should change the dome or SlimTip This is to ensure a secure amp safe fit of the dome or SlimTip to the slim tube 54 Important points 1 Always use new batteries for your Cert na BTE 2 3 4 instrument You can return empty batteries to your hearing care professional When your hearing system is not in use leave the battery compartment open to allow any moisture to evaporate If you will not be using your hearing systems for a long period of time store them in their protective case Remove the batteries and leave the battery compartments open Make sure your hearing systems are completely dry before closing the case Protect your hearing systems from excessive moisture and heat Always remove your hearing systems before showering bathing or swimming Do not leave hearing systems near windows or in a car Avoid strong jolts and vibration 55 56 5 6 7 8 Daily cleaning and the use of a drying system is highly recommended C amp C line from Phonak is a complete set of cleaning products Your hearing care professional will be glad to advise you Never use household cleaning products washing powder soap etc to clean your hearing
10. ct functioning of your hearing systems We recommend that you remove them before undergoing X ray procedures and keep them outside the room Hearing systems in directional microphone mode mainly reduce background sounds Warning signals coming from behind and vehicles horns approaching from behind are partially or completely suppressed Changes or modifications made to this 58 equipment not expressly approved by Phonak are not allowed Phonak offers you a comprehensive global warranty which becomes effective on the date of purchase Please ask your hearing care professional about the details and duration This warranty covers any repairs due to defects in material and or workmanship The warranty does not cover damage from improper handling or care exposure to chemicals immersion in water or undue stress Damage caused by third parties or non authorized service centers renders the Phonak warranty null and void This warranty does not include any services performed by a hearing care professional in their office This warranty applies to the Phonak products listed below Serial number Serial number instrument right instrument left Serial number Serial number FM receiver right FM receiver left Date of purchase Date of purchase 59 Notice 1 This instrument is certified under FC FCC ID KWC WHSBTE IC 2262A WHS This device complies with Part 15 of the FCC Rules and with RSS 210 of Industry Canada Op
11. d unless otherwise stated in this user guide Transportation and Temperature should not exceed limits of storage conditions 20 60 Celsius at a relative air humidity of 65 for extended periods during transportation and storage Air pressure between 500 and 1100 hPa is not detrimental to the instrument 999 Australia amp New Zealand i Cy Brazil ARANE CMII ID China Gr Japan C Mc 7 South Korea SH ce e CN 0459 Be 0692 65 Notes PaMsasad Sjubu Je Dy xeuoud e pue iaziiMs ui pa3uug M v 80 8007 00 LA C0 CS00 6c0 o 9 c o lt a
12. eration is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications made to this equipment not expressly approved by Phonak may void the FCC authorization to operate this equipment Notice 2 This Class B digital apparatus complies with Canadian ICES 003 60 Notice 3 This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures m Reorient or relocate the receiving antenna m Increase the separation between the equipment and receiver m Connect the equipment into an outlet on a circuit different from that to which the receiver is connected m Consult t
13. he dealer or an experienced radio TV technician for help 61 Group companies Australia Austria Belgium Brazil Canada China Denmark France Germany India Italy Japan Jordan Mexico Netherlands New Zealand Norway Poland Portugal detailed information on www phonak com Phonak Australasia Pty Ltd Baulkham Hills N S W 2153 Hansaton Akustische Ger te GmbH 5020 Salzburg Ets Lapperre B H A C NV B 1702 Groot Bijgaarden Phonak Belgium NV B 1700 Dilbeek CAS Produtos M dicos S o Paulo SP 04363 100 Phonak Canada Limited Mississauga Ontario L5W OB3 Phonak Shanghai Co Ltd Shanghai City 200233 Phonak Danmark A S Nitivej 10 2000 Frederiksberg Phonak France SA 69500 Bron Phonak GmbH 70736 Fellbach Oeffingen EC Representative Phonak India Pvt Ltd 100 034 New Delhi Phonak Italia S r l 20159 Milano Phonak Japan Co Ltd Tokyo 101 0044 Phonak Middle East 11181 Amman Phonak Mexicana S A de C V 03920 M xico D F MEXICO Phonak B V 3439 ME Nieuwegein Phonak New Zealand Ltd Takapuna Auckland 9 Phonak AS 0105 Oslo Phonak Polska SP Z 0 0 00 567 Warszawa Phonak Ib rica S A 03008 Alicante Spain Russian Federation Spain Sweden Switzerland Turkey United Kingdom USA Independent general distributors Manufacturer Phonak CIS Ltd Moscow 115114 Phonak Ib rica S A 03008 Alicante Phonak AB 117 43 Stockholm Phonak AG Phonak Schweiz 8712 Stafa Phon
14. in your daily hearing situations High tech has turned highly sophisticated hearing systems into convenient devices that are easy to use Please read this manual carefully to benefit from all the features of your new hearing system Ask your hearing care professional if you have any questions Cert na is a quality product developed by the Swiss company Phonak a world leader in hearing technology innovation and reliability With proper care and usage your hearing system will support your hearing and communication needs for many years For further information please visit the Phonak website www phonak com Phonak life is on Description Hearing system with earmold Microphone inputs with Wind and Weather Protector Program switch Volume control Battery compartment with ON OFF switch Hook sound output Individual earmold OO Goo O Oo Hearing system with Fit nGo Qu o slim tube and dome D see page 6 5 Slim tube sound output 6 Dome 7 Retention Hearing system with Fit nGo slim tube and SlimTip D see page 6 QO Slim tube J sound output 6 Individual SlimTip Short introduction Inserting the battery Details see page 11 Switching ON OFF Details see page 25 ON OFF ON Controlling the volume Details see page 26 Volume up Volume down Selecting a hearing program Details see page 28 Preparation Replacing the battery Use battery size
15. ing the contour of the ear with your finger To remove your hearing system grasp the earmold not the tubing and pull it out of your ear gently but firmly Inserting your hearing system with Fit nGo slim tube into your ear Open dome and SlimTip D Place the hearing instrument over the top of your ear 1 Hold the slimtube where it attaches to the dome or SlimTip 2 and gently push the dome or SlimTip into your ear canal The dome or SlimTip should be placed far enough into the ear so that the slim tube lies flush with your head 20 Place the retention tail if available of the slim tube into the bowl of your concha 3 To remove your hearing instrument grasp the slim tube near the dome and pull it out of your ear gently but firmly In very rare cases the dome can remain in the ear canal when removing the slim tube from the ear In the unlikely case that any parts remain in the ear canal it is strongly recommended to see a medical specialist for safe removal 21 22 Closed domes The closed dome has a different design to other domes refer to picture The closed dome consists of two fins overlapping each other Before inserting the closed dome into the ear canal it is important to check the position of these fins The larger fin must be positioned over the smaller fin see picture 2 If the position is incorrect 5 you can easily adjust it With one finger gently bend the bigger fin forwards
16. ld it in your hand and push the small black locking systems together with the bottom of the hearing system 1 Push the hearing system down until it snaps in place To remove the MicroLink ML9i ML9S or audio shoe place the hearing system on a firm surface hold the MicroLink audio shoe firmly and slide the locking system 1 Pull the hearing system upwards with the other hand 2 45 FM communication optional 46 When not in use the MicroLink receivers automatically switches to a low power stand by mode Note With the audio shoe a universal MLxi or another audio signal source can be connected to your hearing System MyLink As an alternative to iCom with an FM receiver MyLink is a small and appealing FM receiver that is compatible with hearing systems with a Telecoil MyLink picks up the FM signal and relays it to the hearing instrument FM Program You can manually select the FM program with the program switch or a remote control Manual selection of an FM program m myPilot command center choose your desired FM program The selection is confirmed by an acoustic signal m Program switch toggle until you reach the desired FM program identified by the appropriate acoustic signal m Remote controls KeyPilot2 or WatchPilot2 let you toggle through the desired manual programs as selected by your hearing care professional 47 48 Maintenance Wind and Weather Protector
17. ment may take several seconds to boot up Your hearing care professional may have activated a further delayed activation timer This function delays the activation of the hearing system for 9 or 15 seconds after the battery door is closed in order to avoid any disturbance while placing it into your ear An acoustic signal confirms when your hearing system is switched on Controlling the volume The volume of your hearing system can be adjusted above or below the preset volume fi y Volume up EX N 26 Volume down Note A beep confirms each action on the volume control A double beep indicates that you have reached the limit of your volume control range If not required your hearing care professional can remove or disable the volume control switch Phonak s myPilot command center see page 34 can also control the volume of all Cert na BTEs You can control all models with an optional remote control such as KeyPilot2 or WatchPilot2 27 Operation Hearing programs Automatic program creation Cert na is able to recognize different hearing environments and automatically create a hearing program appropriate for each situation Additional program selection Upon request your hearing care professional can program additional individual hearing programs dedicated to specific hearing situations or FM use for you Additional programs are accessed via the myPilot com mand center the program switch and or
18. regivers Just by the press of a button iView shows the status of the hearing instrument s battery the current hearing program and volume settings displayed on a large screen For detailed information on the use of iView please refer to its user guide or ask your hearing care professional 0810H 0810H 1234 1235 iView Do not use your iView in locations where it is forbidden to use electronic devices 38 Phonak offers a comprehensive range of modern remote controls Ask your hearing care professional to demonstrate them to you Choose the model that is most convenient for your lifestyle and your taste WatchPilot2 Exclusive and modern available for women and men with sporty rubber band or elegant metal band PHONAK KeyPilot2 Small easy and convenient 39 For best results with your KeyPilot or WatchPilot remote control refer to photo For detailed information on the use of your remote control please refer to its user guide Your hearing care professional can also print an individual description of your hearing programs for you C Do not use your remote control in locations where it is forbidden to use electronic devices 40 Your hearing system is equipped with Direct Audio Input DAI It allows you to fully benefit from the high end FM systems from Phonak When noise distance or reverberation is a problem FM systems greatly improve communication A wireless FM communication s
19. s forbidden to use electronic devices 35 Wireless accessories optional iCom iCom is an optional accessory available for Cert na instruments With the push of a single button iCom connects your hearing system with the technology around you mobile phones audio equipment FM etc PHONAK Bluetooth connections iCom offers a simple way to connect your mobile phone via Bluetooth to your hearing system iCom is also capable of transmitting a stereo audio signal from any Bluetooth enabled device built in or via an adapter such as MP3 players laptop computers and televisions 36 FM compatibility iCom also offers FM accessibility when a Phonak FM receiver is connected refer to picture below 1 z E EasyAudio and EasyBluetooth Your Cert na hearing systems contain two special audio programs EasyAudio and EasyBluetooth These programs are automatically selected in your hearing systems when an audio or Bluetooth signal is received from iCom EasyAudio and EasyBluetooth ensure that you have the optimum program for audio and mobile phone use An acoustic signal in your Cert na hearing instrument confirms the switch to both Easy programs Please refer to the iCom user guide to get more information on the numerous applications iCom provides 37 Wireless accessories optional iView iView the status viewer is an optional accessory for parents with small children and also for teachers or ca
20. systems Hair spray face creams and make up can damage hearing systems Remove the hearing systems before applying cosmetics If you experience any soreness or inflammation in or behind your ear contact your hearing care professional If your hearing system fails to operate after you have correctly inserted new batteries contact your hearing care professional for advice Please remember to bring your accessories e g myPilot iCom or remote controls together with your hearing system s for service enquiries d The symbol with the crossed out disposal bin indicates that this hearing system shall not be treated as household waste Please hand over your old or unused hearing system to the applicable collection point for the recycling of electrical and electronic equipment or bring it to your hearing care professional for appropriate disposal By ensuring this product is disposed of correctly you will help prevent potential negative effects on the environment and human health 57 5 Hearing system batteries are toxic when swallowed Keep them out of reach of children and pets If batteries are swallowed please seek the advice of a medical practitioner Use only hearing systems that have been specially programmed for you by a hearing care professional Other instruments may be ineffective and may in certain cases even damage your hearing X ray radiation e g CT scans MRI scans may adversely affect the corre
21. tector needs to be replaced It is advisable to have it replaced before the hearing system performance is affected Fit nGo slim tube The following care and maintenance instructions will help extend the life span and ensure the quality and comfort of your hearing instrument fit with slim tube The slim tube feeds the amplified sound from the hearing instrument into the ear It is important that the slim tube the dome or SlimTip fit correctly into your ear If the slim tube the dome or SlimTip irritate your ear in any way and prevent you from wearing your hearing instrument please contact your hearing care professional You should never attempt to modify the shape of the slim tube yourself The slim tube the dome or SlimTip should be cleaned regularly 51 Maintenance To clean remove the slim tube from the hearing instrument by unscrewing and taking it off 1 Use a damp cloth to clean the slim tube the dome or SlimTip on the outside and use the black cleaning rod to push any debris out of the sound tube 52 Insert the cleaning rod where the slim tube attaches to the hearing instrument and push it all the way through the slim tube and out through the dome or SlimTip After cleaning it is important to remove the cleaning rod It is not recommended to submerge or rinse the slim tube the dome or SlimTip in water as there is a risk that a water drop may become lodged in the slim tube 53 If this should o
22. the KeyPilot2 and WatchPilot2 remote controls 28 Program switch The program switch allows manual toggling between the Automatic Mode the Mute Mode and individual hearing programs A short melody confirms the selection of the Automatic Mode Synchronized manual control An automatic synchronisation for volume adjustments and program selection called QuickSync is integrated in your hearing systems Users wearing two hearing instruments just have to activate the functionality on one instrument the other instrument will be adjusted automatically 29 30 Telecoil optional Your hearing care professional may have activated a Telecoil in your hearing systems The programs with Telecoil can be used with hearing system compatible phones or via inductive loop systems present in some school settings theaters churches etc Ask your hearing care professional to print out the complete description of your individual hearing programs and how to access them with your myPilot command center the program switch or a remote control EasyPhone optional The EasyPhone function enables your Cert na hearing system to automatically select your telephone program when the telephone handset is held close to your ear An acoustic signal confirms the switch It automatically returns to the previous hearing program when the telephone handset is removed from your ear Some telephones produce a magnetic field strong enough to
23. ystem consists of a transmitter and a receiver The transmitter is placed near or directly connected to the sound source e g TV or radio It transmits the signal via radio to the FM receivers attached either to your hearing instruments or to an iCom For more information on the use of your FM system please refer to the appropriate FM transmitter or receiver user guide or ask your hearing care professional 41 42 FM communication optional Multi frequency FM transmitter Phonak offers a wide range of different FM transmitters SmartLink flexible multifunctional transmitter with Bluetooth ZoomLink convenient transmitter with three microphone settings EasyLink the easy to use transmitter inspiro the transmitter for a range of educational applications Multi frequency FM receivers Phonak recommends the following FM receivers with your Cert na hearing system MicroLink ML9i ML9S Perfectly integrated in the Cert na design Universal MicroLink MLxi or MicroMLxS together with the AS9 MLxS audio shoe interface If you use a MicroMLxS or FM receiver set the MicroMLxS switch to the position e 43 FM communication optional Attaching and removing MicroLink FM receiver ML9i ML9S and ASO9 audio shoe Your hearing care professional has already prepared your hearing system for use with an FM receiver To attach the MicroLink receiver ML9i ML9S or the AS9 audio shoe firmly ho
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