AlarmAgent.com User`s Manual
Contents
1. Screen Resolution 1 eese eee enean 6 Snoozing Status History Report System Access Code SAC 14 Template 8 Text 14 Toll Free number 1e eee eene nnn nnn 14 View Event Logs View Reports ee View RTU Status Viewing the 9 voice phone calls ee EE Ke 13 web site login eee eee nennen nnn 1 web site login password2. Duration Acknowledged Alarms on Dashboard Email notification messages events 11 9 10 Exporting Data from the Report Excel Firmware Version Last Contact with RTU e eere Last Known Location Last Known State As Of legend 5 11 MAP Dashboard 1 esee enean nana nna unn Next Scheduled Report from RTU Non Alarm Events 1 e esee e enean nana unn Non RTU events Notification Group 15 OFFLINE status 11 Printing the 9 Pump Performance Report 7 Real time Channel Status Report 8 Realtime Events Report Return to Normal Health ONLINE RTU s Signal Strength Indicator sample
3. 10 Last Known RTU State As Of 10 Alarms in the Last 24 Hrs 10 Configuration Changes Pending 10 Last Contact with RTU 10 Next Scheduled Report from RTU 10 RTU s Signal Strength Indicator 11 RTU ONLINE sees 11 2 4000001 220 11 Last Known Location 11 Non Alarm 13 Non RTU events 13 NOTIFICATIONS eee eren eene 13 VOICE PHONE 5 13 eg ee tasa Rao 13 RETURN TONORMAL enn 14 SPECIAL CASES 2 2 e Re Pak E 14 EMAIL NOTIFICATIONS eere 14 TEXT NOTIFICATIONS 14 PLACING CALLS TO ALARMAGENT VIA THE TOLL FREE NUMBER 14 RACO MANUFACTURING amp ENGINEERING COMPANY WWW ALARMAGENT COM Welcome to AlarmAgent com AlarmAsgent com is 5 newest wireless technology bringing a state of the art Web based interface to our complete line of alarm detection and notification products larmAgent com is a revolutionary alarm detection and notification system which offers ease of use cost efficiencies and around the clock access to its users Wireless Web enabled RTUs monitor and collect data
4. it informs the web site as to how best to compose the reports to fit on your screen This setting is not critical If you do not know yout computer s resolution setting the best thing to do is experiment RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM If you select a higher resolution setting than your actual screen resolution you will have to scroll left and right to view the full width of the report If you select too low a resolution the report will not fill the full width of your screen If you change your resolution setting it will be retained for future sessions whether by you or by other users for that computer If you also use another computer for which a different resolution setting is appropriate whatever setting you make will be retained for that computer independently Report Type This allows you to specify which type of data is to be displayed in the report and whether the data is to be in tabular form graph form or both The types of data available to view depend upon the Application Template setting for the RTU as well as the Service Level established for this RTU If your RTU is set to Application Template 1 2 3 or 4 Pump Station monitoring you may select among the following depending upon your Service Level Pump Performance Report This report can be used to detect anomalies in pump or controller performance such as clogs problems with alternation etc This is based on the fact
5. 23 15 2 01 PM Pump 2 Runtime RTU Squaw Valley Lift Station reached 75 of its realtime event threshold Alarm Details Click on the listed alarm to view the details of the alarm notification in progress Users are presented with the option to acknowledge the alarm snooze the alarm ignore the alarm or review other active alarms RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM Water Management Group ALARM DETAILS Group Electrician Yard Source Wastewater Treatment Plant Channel Message Breaker 637 TRIPPED Alarm Time Of Alarm Jun 20 2005 11 16 37 AM Currently Notified Brighton Early Email Jun 20 2005 11 16 38 AM Next Notification Brighton Early via Email Jun 20 2005 11 26 38 AM Current Channel State Breaker 637 TRIPPED Alarm Acknowledged Status Alarm not yet acknowledged Snooze Reset Timer Acknowledge This Alarm Snooze This Alarm User Tab Selections From the available tabs you may select any of the following SINCE 1948 9 J RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM MAP Dashboard When you click the MAP tab you ate directed to the MAP Dashboard Squaw Valley Lift Station View Full RTU Statu Position locked Unlock ad zeg 5 9 RTU isok The MAP Dashboard will display the location and status of your company s fleet of AlarmAgent RTUs The location information is entered on the Status pag
6. 9 or 10 are configured for analog as well as any run time or totalizer data depending upon how the inputs have been configured The report interval is normally 24 hours but depending upon the Service Level it may be 6 or 12 hours Status History Report As described for templates 1 4 above Separate Analog Reading Report IF SUPPORTED BY YOUR SERVICE LEVEL Normally this report is not needed with templates 5 6 or 7 because analog readings are included in the corresponding template reports However in some cases this separate report will still be RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM desirable because it can provide more complete resolution and detail for the current average minimum and maximum readings for the report period Arm Disarm Report IF SUPPORTED BY YOUR SERVICE LEVEL As described for templates 1 4 above Viewing the Report Once you have made your report selections click on View Report The report will appear in a separately opened window The substantial amount of data presented generally requires scrolling up and down to view the full report If you have selected a Pump Performance report or a Template Report for Application Templates 5 6 or 7 there are buttons located on the bottom of the page for selecting the same report for other RTUs in your system without need to go through the report formatting process again Printing the Report A button located at the bottom of the report all
7. Sauaw Valey Lift Station Pump 2 Runtime None Pump 2 Runtime Normal Feb 23 2015 10 25 28 AM Sauaw Valley Lift Station Well Runtime None Hours Normal Feb 23 2015 10 25 29 AM Squaw Valley Lift Station Well Production Totalized Flow Rate None 1000 Gallons Normal Feb 23 2015 10 25 29 AM BR Soss Valey Lift Station Well Flow Rate None Gallons Per Minute Normal Feb 23 2015 10 25 29 This page is automatically refreshed every 5 mins Alarms with Notifications in Progress Click on Alarm link to view the Alarm Details Squaw Valley Lift Station Chlorine Leak Detected 0 05 Hrs Squaw Valley Lift Station Generator is Running 0 02 Hrs w Lift Station W alarm RTU mi a 0 05 Hrs Acknowledged Alarms This portion of the dashboard displays the alarms that have previously been acknowledged The length of time displayed the dashboard is determined by the Duration of Acknowledged Alarms on Dashboard value located on the System Wide Settings page for CSAs Note CSA ALARMSWITHNOTIHCATIONSINPROGRESS OPENFOR establishes a setting we oo ACKNOWLEDGEDALARMS 0 RESOLVEDIN Wastewater Treatment Plant Breaker 635 TRIPPED acknowledged alarms remain on the displayed Wastewater Treatment Plant Breaker 638 TRIPP 0 5 Hrs acknowledged alarms list Real time Events This portion of the dashboard displays warning messages from Real time units 2
8. from equipment 24 hours a day Users can easily access and view secuted data from any Internet connected appliance via a secure Web site Administrators can make administrative changes just as easily Accessing the Website This section of the manual is for all users who will be accessing the AlarmAgent web site separate section of this manual covers the additional operations that Customer System Administrators CSAs in yout company may perform PRODUCTS amp SERVICES NEWS amp EVENTS ABOUT US SUPPORT CENTER CONTACT US SINCE 1948 REMOTE ALARMS AND CONTROLS Forgot your password To access the secure AlarmAgent web site go to www alarmagent com and log in using the unique web site login name and web site login password which has been assigned to you by a CSA and automatically sent to you via email Note When your company purchased AlarmAgent service a specific person was assigned an initial web site login name and web site login password That person can then add additional users with their own passwords and access levels Customer Service Administrator access or just User access RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM System Dashboard Upon login in you are presented with the User tab selected and the System Dashboard page is displayed This page gives you a quick overview of any RTUs in your company system which has current alarm activity or is OFFLINE or DIS
9. ARMED HOME PRODUCTS SERVICES NEWS G EVENTS ABOUTUS SUPPORT CENTER CONTACT US None WMG DISARMED RTUS WATER MANAGEMENT GROUP None RTUS OFFLINE ALARMS WITH NOTIFICATIONS IN PROGRESS OPEN FOR No ALARMS ACKNOWLEDGED OR CLOSED RESOLVED IN This page is automatically refreshed every 30 seconds In addition to the listing of any DISARMED RTUs RTUs which are OFFLINE and the Message of the Day the following items on the System Dashboard provide noteworthy interactive features Notification Groups and Active Alarms This listing indicates the number of unacknowledged alarms associated with each Notification Group NOTIFICATION GROUPS ACTIVE ALARMS Electrician Yard Everyone Maintenance Crew Management Group Plumbers Group Security Team Watchdog Group e e e e e o Notification Groups are groups of users created CSA and linked to specific alarm conditions so that a given alarm will result in notifications in sequence to members of that group If you click on any group information on the most recent alarm is shown along with the state of the associated input channel as of the most recent contact with the RTU RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM oes Em eer EE DEE EE Feb 23 2015 102426 AM Chlorine Leak Detected Alarm Feb 23 2015 10 25 29 AM Squaw Valley Lift Station Pump 1 Runtime None Pump 1 Runtime Normal Feb 23 2015 10 25 29
10. RACO MANUFACTURING amp ENGINEERING COMPANY AlarmAgent Website Users Manual RACO MANUFACTURING amp ENGINEERING COMPANY AlarmAgent Website User s Guide RACO Manufacturing amp Engineering Company 1400 6224 Street Emeryville 94608 Phone 510 658 6713 Fax 510 658 2724 March 2015 Table of Contents SYSTEM 2 NOTIFICATION GROUPS AND ACTIVE ALARMS 2 ALARMS WITH NOTIFICATIONS IN PROGRESS 3 ACKNOWLEDGED ALARMS REAL TIME EVENTS ALARM DEALS USER TAB SELECTIONS 4 DASHBOARD 5 VIEW REPORTS TAB 6 RTU SELECTION 35 5 c 6 REPORT RANGE 6 SCREEN RESOLUTION 6 REPORT 7 PUMP PERFORMANCE REPORT STATUS HISTORY REPORT ANALOG READINGS REPORT ARM DISARM REPORT HEALTH Report REAL TIME CHANNEL STATUS REPORT 8 TEMPLATE REPORT eese 8 STATUS HISTORY REPORT pp 8 SEPARATE ANALOG READING REPORT 8 ARM DISARM REPORT 9 VIEWING THE REPORT eene 9 PRINTING THE REPORT eese 9 EXPORTING DATA FROM THE REPORT 9 VIEW STATUS TAB 10 Firmware Versjom 2
11. alatm but the information may be partially truncated acknowledge text messages you may log onto the web site call the toll free phone number Placing Calls to AlarmAgent via the Toll Free number At any time you can get alarm information by calling toll free 1 877 374 7932 AlarmAgent will ask you to enter the 7 digit System Access Code SAC If your company s CSA has chosen to require entry of PINs you will be prompted to enter it as well AlarmAgent will then state whether there are any unacknowledged alarms and if so it will identify them one by one and give you the same set of options as would occur if you were receiving an alarm notification voice call 14 RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM INDEX Alarm 5 Alarm Alarms the Last 24 Hrs Analog Readings Report area wide power failure Arm Disarm Channel State Legend Channel AC Power and Battery States Comm Check Events D Configuration Changes Pending Customer System Administrators CSAs date code details of the alarm notification
12. and the last known state of the RTU channels AC Power and Battery 11 RACO MANUFACTURING amp ENGINEERING COMPANY WWW ALARMAGENT COM CHANNEL STATE 0000000000000 1 E E Pump 1 Runtime Normal 2 Pump 2 Runtime Normal 3 a open Hours 4 5 x 1000 Gallons Normal 5 a closed E Escalating Chlorine Leak Detected Alarm 6 Generator is Running Alarm Now Normal 7 m open E System Pressure is Normal 8 Spare 9 Bg open PPM Normal 10 5 Gallons Per Minute Normal P Wi input Power Power On B Wi Battery Battery power is 13 6 volts You can quickly view the status pages for all the RTUs in your system using the Next and Previous RTU buttons at the bottom of the page View Event Logs tab The AlarmAgent web site maintains logs of relevant events These logs can be used as audit trails among other purposes RTU American River Sexton D Start 212515 Report Ran ge End 2 23 15 Screen Resolution EZES a 6 Alarm Events Non Alarm Events Non RTU related Events Comm Check Events Report Types Alarm Events This report contains all the alarms and acknowledgements for the selected in the selected time period 12 RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM Non Alarm Events This report contains all the non alarm information for the selected RTU in the selec
13. ation Firmware Version The major and minor firmware revision number is shown here Last Known RTU State As Of This field displays the date and time of the latest refresh of the RTU data Alarms in the Last 24 Hrs This field displays the number of active alarms recorded during the last 24 hours Configuration Changes Pending The cellular network which AlarmAgent uses requires a delay of at least two minutes between transmissions to the This item indicates how many such commands are presently waiting to be sent which almost always will be zero This is an issue for CSAs to deal with Last Contact with RTU This field shows the date and time the RTU last contacted connected to the AlarmAgent website Next Scheduled Report from RTU This field displays the amount of time in Hours and Minutes until the next scheduled report is to be delivered 10 RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM RTU s Signal Strength Indicator This field indicates the signal strength level between the RTU the nearest cell tower RTU ONLINE When the RTU is in OFFLINE status the web site will not expect to get periodic reports from the RTU and thus will not generate unwanted Watchdog missing report alarms Generally you should consult with a CSA before making a change in an RTU s OFFLINE or ONLINE status RTU ARMED Normally the RTU should be in the ARMED state When the RTU is DISARMED it will not
14. e From the RTU icon you can follow links to the RTU Status or to any active alarm detail Symbols are defined in the legend as shown below Qo B ren aem RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM View Reports tab When you click the View Reports tab you are presented with a separately opened window which allows you to specify the following aspects of the report to be viewed RTU Wastewater Treatment Plant Report Range 10 Days Screen Resolution 10247 768 Report Type Pump Performance Report Format Graph Close Window RTU Selection This allows you to select which RTU in your system you wish to initially view the report for Note Once the report for this Report Range RTU has been generated you This allows you to select how many days back from the current will be able to click on Next date you wish the report to include Selecting a small date range or Previous so makes the data to be viewed more detailed and compact and also that you can rapidly review the generally faster to load especially for graphs correspondingly formatted report i for all RTUs in your system in Screen Resolution rapid sequence If you know your computer s screen resolution setting select it from this list The selection you make does not change the screen resolution setting on your computer Instead
15. otifications for the alarm until the configured number of hours has elapsed At that later time if the alarm condition has not returned to normal a new set of notifications will begin If the CSA has elected not to allow snoozing of alarms then the snooze option will not be mentioned in the phone call 13 RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM Return to Normal If your company s CSA has chosen for notifications to occur when the alarm condition returns to normal you will receive such notifications with a similar set of choices Special Cases Occasionally an alarm will be acknowledged by someone else during the call being placed to you If this should occur AlarmAgent will so state If there is an area wide power failure resulting in simultaneous power failure alarms from multiple RTUS a special message will so state If there are more than five such alarms the first five RTUs will be identified and AlarmAgent will state that there are additional RTUs experiencing this power outage You may log onto the web site to view the names of the remaining RTUs with power failure alarms Email Notifications Email notification messages will identify the system company as well as the RTU name and the channel s in unacknowledged alarm It will include a link to the web site where you can directly acknowledge the alarm Text Notifications Text Notifications will also identify the system company RTU and channels in
16. ows you to set up a printable version of the report This printable version has a button located at the bottom of the report to actually print the report However limitations imposed by popular browsers make it impossible to prevent graphs from sometimes being chopped up in printing If you wish to avoid this it is suggested that you export your data to Excel and then create the desired graphs and print them as described below Exporting Data from the Report A button located at the bottom of the report causes the data in the report to be exported to a text file The file name will include a date code so that you can identify the files at later dates An example of the date code is 20050403 This translates to the third day of the fourth month of 2005 April 3 2005 You will be prompted to select whether to open the file directly in Excel or some other suitable application or to save the file directly to your local hard drive Your browser will determine the directory under which the file will be saved and in general it will be an unfamiliar one For this reason it is generally easier to select to open the file You may then save the file under any name and directory that you choose Alternatively you may set your browser to save downloads in a directory of your choice The specific method for making this setting depends upon your browser Note If you already have Ata minimum you will want to adjust column widths to Excel o
17. pen you may need accommodate the titles and data for each column field The easiest way to do this in Excel is to select all the relevant columns i switch di the Excel holding down Shift With all the columns selected double click window to view the file on the right hand boundary of any column header Excel will RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM then automatically adjust all the column widths RACO provides Excel macros which will do this automatically as well as automatically create the graphs that correspond to those appearing on the web site reports View RTU Status tab This tab allows you to view the detailed status of the RTU as of the time of the most recently received transmission This is usually the time of the most recent scheduled report RTU NAME SQUAW VALLEY LIFT STATION Firmware Version v5 2 226 LAST KNOWN RTU STATE AS OF FEB 23 2015 10 36 18 Alarms in the Last 24 Hrs 3 Configuration Changes Pending None Last Contact with RTU Feb 23 2015 10 36 10 AM Next Scheduled Report from RTU 18 Hrs 24 Mins RTU s Signal Strength Indicator 70 7 bars on bar graph RTU On Line Yes Force RTU Off Line RTU Armed Yes Last Known RTU Location Latitude 30 90785868758866 Longitude 94 43854544209898 Edit on a C The status page includes the name of your company and the name of the RTU whose status is currently being viewed along with the following inform
18. send any alarm transmissions However it will still send periodic reports Last Known RTU Location This field displays the longitude and latitude for the selected RTU Location is edited by clicking on the Edit on the Map link RTUs location appears on the Map Dashboard Channel State Legend Directly underneath the Last Known State is the channel state legend This legend details the color coding of channel states and the description associated with each color coding The color coding from top to bottom is Green Blue Yellow and Red as shown below Normal Anything currently acknowledged problem being dealt with Any non normal state that is not acknowledged Any non normal state that is not acknowledged and is suspended RTU is Offline and the Current Channel State is unknown Realtime Ch enabled Transmit sampled data on defined time schedule Real time Ch enabled Transmit asynchronous event data omma BN e The S symbol shows a channel that is set to sample data at a regular interval Real time units only The symbol shows a channel that is set to record events as they occur When an event occurs such as a channel transitioning to a new state the data is sent to the AlarmAgent database servers Channel AC Power and Battery States This portion of the RTU Status page displays the last known channel state This list contains the channel status color indicator the current channel message
19. ted time period Information included Relay operations polls reports configuration changes and miscellaneous items such as threshold reached or exceeded Non RTU events This report contains information about call ins and log ins to the system Comm Check Events This report contains information about Comm Check events received Comm Check is a service that must be approved by RACO Manufacturing amp Engineering Co Inc to avoid areas of quality signal to avoid nuisance watchdog alarms Receiving and Acknowledging Alarm Notifications Voice Phone Calls Alarm notifications via voice phone calls begin with AlarmAgent identifying itself as the caller If your CSA has chosen to require the entry of PINs you will be prompted to enter your PIN The name of your system company is stated AlarmAgent will then state that there one or more unacknowledged alarms It will also state the RTU name and the channels which ate in alatm Then you will be prompted to do one of the following Acknowledge the alarm stop notifications Snooze the alarm see explanation below Decline to accept the alarm let notifications proceed to other users Repeat the alarm information If there are additional unacknowledged alarms they will be stated one by one with the same set of choices for each alarm If there are no more unacknowledged alarms AlarmAgent will so state and end the call Snoozing Snoozing suspends further n
20. that when a pump s performance suddenly changes it substantially shifts the balance in the ratio of starts run times and GPM gallons per minute Any such imbalances will be immediately apparent in the graphs included in Pump Performance reports Note that once having set up the report for one RTU you can get the corresponding reports for other RTUs in your system using the Next RTU and Previous RTU buttons Thus you can quickly scan all pumps in your system for emergent problems on a daily basis Besides indicating pump performance and total station flow the cumulative run time as well as two hours until maintenance tracks is shown Status History Report This report shows the daily status of input states and armed disarmed status transmitted by the RTU as of the time the report was transmitted Analog Readings Report SUPPORTED BY YOUR SERVICE LEVEL Al Application Templates provide alarms for exceeding high low analog set points assuming channels 9 of 10 are configured for analog RACO MANUFACTURING 8 ENGINEERING COMPANY WWW ALARMAGENT COM However Application Templates 1 to 4 does not include analog readings in the Template Pump Performance report separate Analog Readings Report provides analog readings average maximum minimum and current reading as of time of report This requires a corresponding Service Level Application Templates 5 to7 provide analog readings as part of their Template Report
21. without need for the separate Analog Readings Report However the Analog Readings Report does provide some additional detail for those who need it ArmiDisarm Report IF SUPPORTED BY YOUR SERVICE LEVEL The Arm Disarm report provides a time and date stamped historical log of each time the has been armed or disarmed This requires a corresponding Service Level Note that the armed disarmed status as of the time of each daily transmission is indicated in the Status History Report without need for a corresponding Service Level For Real time units a separate report is not needed so the Arm Disarm report information is now located in the Non Alarm Events Log RTU Health Report REAL TIME UNITS ONLY The Health Report contains information about signal strength input power battery power and RTU uptime Real time Channel Status Report REAL TIME UNITS ONLY The Real time Channel Status Report contains information collected from data sent by the RTU This data included both sampled and event data Sampled data is delivered by RTU on a regular schedule Event data is delivered when an Event occurs Data is time stamped and sort by time received If your RTU is set to Application Template 5 6 of 7 general purpose applications the available choices are Template Report This periodic report displays the status of the RTU inputs as of the time the transmission was sent by the RTU including analog readings if channels
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