Wildcat 6.3.02
Contents
1. The patron preference window will appear Preference Wizard Select Patron Preferences and click FINISH RR Selected Preference Group Preferenceltem m Drink VB Wine Wine Back Cancel Place a tick in the required check boxesto reflect the patron s preferences Click the Finish button when done 21 Wildcat 6 3 02 Card Accounts User Guide 8 Points The pointsa patron accumulatescan be classified undervanouscategones Forexample Bonus Points Rating Points Complimentary Points etc The amount of pointsa patron accumulates is dependent on how the points were set up initially Foran explanation of the points set up see the Points section in Manager Utilities Manual The different types of points can be redeemed for money beveragesor for other items available in the category that the points were accumulated in The point total given to a patron can also be manually adjusted in the case of emororfor winning a promotion and points can be transfered to another card Please note Point activities are only possible on an active playercard The types of points referred to as Tracking Types are as follows Bonus Points Usually redeemed for money beverages or other items These pointscan be shown on the card reader display forthe Patron s information Rating Points Used forcalculating a patron srating to assist when sorting reports For instance a regular patron may eam a highe2. To activate a suspended card select the patron on the Patron Maintenance screen then click on the Cards button or press F7 du Patron Card Maintenance oon MrJ N G Test 14 Card Type EN Ne F3 Temporary suspended 26 Aug 2000 2 Temporary Active 26 Aug 2000 Fd Cancellation FE Properties FE Close F12 Select a card from the list depending on the curent status of the card you select the buttons to the nght of the dialog box will differ e g a currently susoended card cannot be suspended so there isan Activate button instead Click on the Activate button or press F4 Entera reason for Card Activation in the pop up window The reason forthe Suspension can be seen in the Promotions Audit Report found in Promotions Reports Click on the OK button to activate the card orclick on the Cancel button to cancel this process Card 5117201 Activation The status of the card isupdated and displayed on the Player Card Maintenance screen Click on the Close button or press F12 or Esc 6 7 Cancelling a Card Please Note A cancelled card RE ACTIVA TED To cancela card find and select the patron on the Patron Maintenance screen then click on the Cards button or press F7 Select the card to be cancelled from the list Click on the Cancellation button or press F5 Enter a reason for Card Cancellation in the pop up Window Click on the OK button to cancel the Card orclick on the Canc
3. Click on the Close button or press F12 or Esc to exit 25
4. To complete the process single click on the ANISH button To abort the wizard single click on the CANCEL button 2 1 1 Run Wizard Again on Finishing There isa RUN WIZARD AGAIN feature in this program This isa time saving device when inputting information repeatedly If the RUN WIZARD AGAIN box sticked the wizard will reappeareach time you Click the FINISH button To tum it off single click on the Run Wizard Again box the tick will disappear Wildcat 6 3 02 Card Accounts User Guide 3 Opening Wildcat To gain accessto the program you must have a User ID and Password to create a password and useri d please referto the Wildcat 6 3 02 Manual forthe chapteron SECURITY or call the Wildcat Help Desk 1800 700 116 On your computer screen desktop there willbe a Wildcat icon the pawpnnt Double click on the Wildcat icon The Logon screen will appear Enter a UserID and password to log onto WILDCAT Cancel me User ID Enter your User ID Here Password Enter your User D in the field indicated Press TAB or use the mouse to click at PASSWORD Enter your Password password is NOT case sensitive Single clickon OK or press Enter The Wildcat Program hasnow been accessed as shovvn below 1 a To close the Wildcat program single click on the EX Ticon at the top right of the application toolbarorsingle click the X in the top nght hand comer of the screen Wildcat 6 3 02 Card Accounts User Guide
5. 4 Accessing Card Accounts Click on the Promotions icon in the WILDCAT main toolbarto bring up the Promotions Map Player Card NI 012394763432 Card Manager Redemption Reports Accounts Utilities Vouchers WA e Supervisor Banki Pager Utilities ilies Messages Close Click on the CARD ACCOUNTS icon The Patron Maintenance Screen will display WILDCAT 7 File Edit Application Tools Window Help H 3 K Accounts Audit Cashier F3 o Manager File Store Promotions Reports Security Exit s Patron Maintenance For Banrock Monitoring d aa First name Card Number Member Neil imi Z gele ad 3 l Memership RatingGrade Status Enter search criteria 4 1 Patron Status The patron search wizard has the facility to display patrons depending on their status At the far right of the screen are four boxes Tick the boxthat appliesto the cntena needed ACTIVE Member is active in database also known as FINANCIAL EXPIRED DEC Memberis NOT active in database aslo known as UNFINANCIAL orhas been marked as DEC EASED SUSPENDED The Memberhas been suspended in the database due to incorect detailybad behaviour self exclusion etc A suspended member CAN be activated CANCELLED Member has been Cancelled Wildcat 6 3 02 Card Accounts User Guide 4 2 Patron Maintenance Screen When a member is found to match the cntena typed in the search fields their details willappearas
6. F3 T Patron Card Maintenance Account Number 2400283 LaRue Fifi Ms id fadfe Stats Suepension Fa Eancellation FS Properties FE Delete Er Close F Z New Card Wizard will appear with the patron s details Card Wizard Select Card Type and Rating Grade and click FINISH Membership Number Patron IT ony Srsek Card Type Rating Grade Card embosser enabled TER EE Cancel Click FINISH As no printer is attached the system will save a card record to be pnnted later x 1 1 Mew card request record will be created For this patron Once all members have been created and card records have been completed close the Patron Maintenance Screen to retum to the PROMO TONS map as below Click on MANAGER UTILITIES 17 Wildcat 6 3 02 Card Accounts User Guide b l te 012394763432 Card Manager Redemption Reports Accounts Utilities Vouchers Supervisor Utilities Messages Banking Pager Close At the Manager Utilities Map click CARDS at the top left comer of the screen wp 6 ards Redemption Age Patron teme Doua Messages Barrel Draw 2 Vinci 2 BE od R 614 4 i Ge b Patron Pat Membershi Batch Pat Employees atron embership 3 atch Patron a Preferences Groups Types Ratings Kiosk Setup moamcation K s ee Membership Reports Expiry Dates Points Documents Patron Import Close Functions Fi
7. be used in conjunction with Gemini Loyalty Units card readers oralone asa Membership Database 1 1 Wildcat Help Desk Forany questions regarding your monitonng system please do not hesitate to call THE MAXGAMING WILDCAT HELP DESK 1800 700 116 Help Desk Hours Sunday Friday Jam midnight Saturday am lam 1 2 Bytecraft Help Desk All machine faults and issues are to be logged with the Bytecraft Help Desk Bytec raft Help Desk 1800 021 814 Wildcat 6 3 02 Card Accounts User Guide 2 Basic User Tips The wildcat system will always default to ALL unless otherwise specified To move around the dialogue boxes use the mouse and cursor Clicking on the X boxon the top right hand comer of the window will close that window FJ WILDCAT Unallocated EGM for Site Training Hotel Poll Address Clicking on the X in the top right hand comer of the screen will exit the Wildcat Program FJ WILDCAT 1 Floor Manager Unallocated EGM for Site Training Hotel t Training Hotel 1112 Serial Number Poll Address 2 23 Floor 1 H E Bank 1 Bank 2 2 1 Wizards When requesting a particular report or completing data entry Wildcat will ask for information using a wizard function When completing a wizard Read each screen carefully To go back to the previous dialogue box single click on the BACK button To go to the next dialog box single click on the NEXTbutton
8. name into the FIRST NAME field and press ENTER swipe their card through the card reader if there isa readerattached or Type the patron s membership number from the patron s card into the Member No field and press ENTER vu 5 1 1 ClearSearch Screen Option At the top nght of the search screen there isa small white box Clicking this box will clearthe search screen to enable you to search forother patrons using different cntena If unsure of the button to press you can rest your mouse pointer on the box and CLEAR SEARCH SCREEN will appear 5 2 Adding a New Member At the top of the screen click on NEW or press F3 Sew Patron Wizard Please enter the patrons name data Title First name Last name FO Display name PO Middle initiak Bun wizard again on FINISH Help q Bask Cancel Complete each field asperthe patron sapplication form Click NEXTto move through each screen Click BACK to retum to the previous screen 10 Wildcat 6 3 02 Card Accounts User Guide At the final screen depending on the setup of your program the membership field may already be completed this isthe Membership lookup option where Wildcat identifies any membership numbers that aren t attached to actual members If the Membership field is blank type in the next available member number according to your records New Patron Wizard Please enter the patrons details Date of birth 2571271
9. on the Cards button or press F7 Click on New or press F3 x Patron Card Maintenance x Account Number Account Name Stats O 2400283 LaRue Fifi Ms 131 Card Type O Status Expiy Suspension 4 Eancellation Fa Eraperhes FE Delete Fi Close F Z The New Card Wizard will appear with the patron s details Card Wizard Select Card Type and Rating Grade and click FINISH Membership Number Patron T ony Srsek Card Type Rating Grade Card embosser enabled Help Cancel Click FINISH The embosser will be initialised and you willbe prompted to place a blank card in the embosser Insert a card into the embosser with the magnetic strip facing downwards If the card is inserted the wrong way round orisdamaged ordirty you willbe prompted to re inse rt it Click OK A card willbe encoded with the patron s account number and their deta ilsa nd printed on the fact of the card It will drop into the hopper atthe back of the embosser 14 Wildcat 6 3 02 Card Accounts User Guide You will be prompted to confim that the card was embossed corectly Click the YES button to confirm or NO to repeat the embossing procedure If you select YES the card details are added to the database and the details are displayed in the Card Maintenance window The card WILLNOT work until you click YES 6 2 Creating a New Card Pre Encoded Cards The following information is for venues who DO NOThave a card printer
10. 90 Sex Membershipt Be locate Unique ld Membership type 7 Expiry Date i 9 07 2007 17 07 57 Parent Patron Select Bun wizard again on FINISH Help lt Back Cancel If available choose a Membership Type from the drop down list Click FINISH The member will now appear inthe Patron Maintenance Screen To print a card referto CREATING A NEW CARD on Page 15 5 3 Editing Existing Patron Details The Edit Patron button is used to edit the details of an existing patron Open the Patron Maintenance window Find the patron s details by doing one of the following Type all or part of theirsumame into the SURNAME field and press ENTER Type all or part of theirfirst name into the FIRST NAME field and press ENTER swipe their card through the card reader if there isa readerattached or Type the patron s membership number from the patron s card into the Member No field and press ENTER d Select the patron from the list clicking once with the mouse To open their details and enable changes you can do one of the following Click on the Edit Patron icon at the top of the screen pressF4 or e double click the patron sdetailto open the details for editing Edit any data fields as required Move along the Tabs click on the Tabsto select to edit further details 11 Wildcat 6 3 02 Card Accounts User Guide Click the OK button to save the details The Patron Maintenance screen wil
11. LLIAMS Membership ID 3842 0 HisalocatelD Current Expiry Date 30 06 2003 23 00 Membership Type Membership Fee New Expiry Date 30 06 2004 23 00 IF renewed with these parameters Check that all detailsare comectand click on NEXTto move to another screen of the wizard Cancel Membership Renewal Wizard FeeDue 45 50 Cash Amount 45 50 nn The FEE DUE vvill have been set in the Membership Cheque Details typ e Points Amount 00 Enter the type of payment and amount and click on Total Amount 5 50 FINISH Print Receipt If PRINT REC EIPT is ticked a receipt will automatically print when FINISH is pressed ee ES a a Completing this transaction will renew the member If a new card is required follow normal procedures for new cards 13 Wildcat 6 3 02 Card Accounts User Guide 6 Maintaining Patron Cards Patron scardscan be maintained via the PlayerCard Maintenance screen You can createa new card printa membersname on the card if you have a Card Printer attached to your Management PC oryou can put ina request to have a new patron card created You can also suspend or cancel active cards and activate suspended cards 6 1 Creating a New Card Card Printers The following is information for venues who have purchased a card printer To create a new card selecta patron on the Patron Maintenance screen Find the patron as per normal search processes Click
12. RecelptN daireden e mende dolay n 13 o Mamta n n Pat M S arasam sanal aa adana am ala anali 14 6 1 CreatingaNewCarn CardPrinten ee 14 6 2 CreatingaNewCard Pre EncodedCarfd9 15 6 3 CreatingaNewCarn Reguesi ngaCardPint 16 6 4 CreatingaNewCarn BatchPint 17 C SUS CNGING aC GIO aya aaa a ala 19 6 6 ActivatingaSuspendedCard esen 20 6 7 Cancelling a arda ni aaa dal a aa Gin di Gl dal nala al bal 20 7 Paten Elele TEME Sak lal yle dilme ai 21 71 SelectingPatronPreferences ere 21 G e lab aa 22 Bik PONG n LOS aaa ala aban 22 8 2 Redeeming POlhtssuula d m IR 22 0 3 AdIlUusung Polmntsuuua aaa aa a aaa 24 684 Tafisieltihg RO Smm a da dal n aaa 24 Wildcat 6 3 02 Card Accounts User Guide 1 Wildcat Membership and Player Loyalty The Wildcat Membership and Player Loyalty software isalso known as Card Services In the Card Services System there are two separate areasthat will be used regulary by the gaming venue Manager Utilties and Card Accounts The Manager Utilities module is used for setting up the default information used by the Card Accounts module The Card Accounts module is used forthe creation and maintenance of Patron records also known asthe Membership Database The Card services system CSS can
13. Wildcat 6 3 02 Cara Accounts User Guide maxgaming Copyright 2007 Last updated July 2007 Wildcat 6 3 02 Card Accounts User Guide Table of Contents 1 WidcatMemberhipandPlayerloyalty 3 ELE 410 1214 6 2 1812 L 3 t2 BY COC Ta ee p lk 3 2 Bagc Ur D YE 4 Ne NNT S 4 2 1 1 RunWizardAgainonfinishing 4 3 1512 011812 1 WIIG eia E E EES 5 A ece ny Cat ACCOUN m a a Sil A 6 AL Paton e he e A dee 6 4 2 PatronMaintenanceScreen een 7 q Cominen FIC li oda Gn a ola hareli bal na ay ama alan 7 4 3 Seti ngupaCardSwipeorCardPinter en 7 4 3 1 iInsalingaCardSwipe erene 8 4 3 2 4 8 4 3 3 ToubleshootingaCardEmbosser 9 gt MEDEN Di ik a adm me a lala aa Gn b boy li 10 l ANEX NNO MEM E Sen min Ke eba 10 512 Clearsearmn screen O P O N aaa imes adam Gaia dila ri anlak 10 52 AGONG a NEW HMembefnu salak Ban Mila Gaal Bads 10 5 EMUN EXN Pa Von Detall ame danaa duk ld a zon 11 5 Canceling a Patrol pedal m 12 55 APENN aT Pa Osm mea dai Ml iy mi aad an Ga laa 12 DIO Act ya ind A PANO osman aba k sa na 12 57 Membersiip
14. below Hambar 19745 Member Type Type Lapa 71 Dec U Card Espiye 4 Dec SUS When multiple members are found matching the cntena in the search fields select the member required by clicking once with the mouse or by using the up and down arrovvson the keyboard The selected member will be highlighted in blue The highlighted members details will show at right listing points balance recent transactions Membership Database Fields other details if any whether they are members of any membership groupsand any comments entered regarding the patron When you have entirely finished with the Patron Maintenance screen click on the CLOSE button press F12 to close this window and retum to the Promotions Map screen 4 2 1 Comments Feld At the bottom right of the patron s details isa comments box This is a free text section where sta ff can type in any comments regarding the patron These comments can only be viewed by looking up the membersdetailson a computer with Wildcat installed or by viewing the Patron Comment Report 4 3 Setting up a Card Swipe or Card Printer At the top of the patron maintenance screen there isa DEVICES icon Devices isused to set up the card swipe or printer so that Wildcat can recognise that it hasbeen installed Thisisonly required if there isa card swipe or printer to be attached to the Management PC A card swipe allowsthe user to find membership details fast by swiping the m
15. but have PRE ENCO DED Cards To create a new card selecta patron on the Patron Maintenance screen Find the patron as per nomal search processes Click on the Cards button or press F7 Click on New or press F3 Tas Patron Card Maintenance Account Number 2400283 LaRue Fifi 131 Card Type O Status Expiy Suspension 4 Eancellation Fa Propernies FE Delete Fi Close F Z The New Card Wizard will appear with the patron sdetails Ensure a tick is placed in the USE FULLY PRE ENC O DED CARDS box Card Wizard Select Card Type and Rating Grade and click FINISH M Use fully pre encoded cards Card Please swipe 7582353 Membership Number 19 Patron Card Type Group Rewards Rating Grade Card reader responding Help Back Cancel Swipe the next available card through the card swipe attached to the computer This will read the encoded number on the black srp of the card Type in the membership numberthat is printed on the front of the card Click FINISH 15 Wildcat 6 3 02 Card Accounts User Guide 6 3 Creating a New Card Requesting a Card Print The following information is for venuesthat DO NOThave a card pnnterorpre encoded cards The cardsare stored at Maxgaming Head Office and are printed when required This process will request a card to be pnnted from Maxgaming Head office and then sent to the site directly Please talk to your Maxgaming Account Manager about
16. el button to leave the Card as it is The status of the card isupdated and displayed on the Player Card Maintenance screen Click on the Close button or press F12 or Esc 20 Wildcat 6 3 02 Card Accounts User Guide 7 Patron Preferences A feature of the Card Services System isthe facility to record any patron s preferences such as their favourite drink food sport music etc This information can assist your site in catering to the needs of your membersand assist in marketing to specific customer bases The list of preferences from which the patron chooses must be set up pnorto accessing this section Setting up default preferences is done in Manager Utilities Patron Preferences See the Manager Utilities manual for instructions The Patron Preferences section is used forselecting the preferencesa patron hasand can be viewed and edited at any time 7 1 Selecting Patron Preferences To assign Patron Preference open the Patron Maintenance window and find an existing patron using one of the following steps Type all or part of their suma me into the SURNAME field and press ENTER Type all or part of theirfirst name into the FIRST NAME field and press ENTER swipe their card through the card reader if there isa readerattached or Type the patron s membership number from the patron s card into the Member No field and press ENTER s 02 Select the patron from the list Click on the Preferences button or press 5
17. ember scard through the attached card swipe A card printer allows the user to print the members details directly onto the card Wildcat 6 3 02 Card Accounts User Guide 4 3 1 Installing a Card Swipe Click on the DEVICES icon or press F2 to bring up the following dialogue screen The first tab will be forthe card swipe Card Reader T Peripheral Device Maintenance Card Reader Card Embosser Not Installed Complete the fields for this window Card Reader Not Installed Select this if there isno card reader installed Card Reader Installed On Select this button if there isa card reader installed Com Port Select the Com Port to which the card reader is attached Click OK If you have selected the correct COM Port the light on the card swipe willbe yellow If the light doesnot tum on and an enor message CARD READER NOT RESPONDING or CARD READER NOTINSTALLED shovvs at the bottom of the screen retum to the DEVICES screen and choose another COMPort it may take a few tnesto get the correct comport If the Card Swipe doesnot light up for any of the comports the port may be broken ordisabled If the computer isowned by Maxgaming please contact the Wildcat Help Desk If the computer is owned by the site please contact yourl Ttechnician 4 3 2 Installing a Card Printer Embosser Click on the DEVICES icon or press F2 to bring up the following dialogue screen The first tab will be forthe card swipe Card Reader Click
18. find and select the patron on the Patron Maintenance screen then click on the Cards button or press F7 du Patron Card Maintenance ooo trJ N G Test KE Cad Type Status EE New Temporary Active 26 Aug 2000 Temporary Active 26 4ug 2000 Suspension F4 Cancellation F5 Properties FE Close F Z Select the active card from the list Depending on the current status of the card you select the buttons to the right of the dialog box will differ e g a currently active card cannot be activated so there isa Suspension button instead Click on the Suspension button or press F4 F Card 1 Suspension Fa Please enter a reason for this card suspension Entera reason forCard Suspension in the pop up window The reason forthe Suspension can be seen in the Promotions Audit Report found in Promotions Reports Click on the OK button to suspend the card orclick on the Cancel button to cancel this process The status of the card isupdated and displayed on the Player Card Maintenance screen Click on the CLOSE button or press F12 or Esc The card will no longer be validated if it is inserted into a card readeron an EGM orin the Kiosk and will therefore not accumulate points 19 Wildcat 6 3 02 Card Accounts User Guide 6 6 Activating a Suspended Card Acitivating a Suspended card will enable the card to be used in the card reader units and the Kiosk The patron will now be able to eam loyalty points using the activated card
19. grayed out If there isno balance only Adjust willbe available Points Redemption Wizard Choose an item Item Description pValue Points Hair Dryer 24 00 Wine Glasses 5 00 Blue Print 45 00 800 Club Sport 11 00 1100 Sandwich Maker 25 00 2300 Glass Bowl 177 00 1700 Glass Lanterns 7 00 r Bistro Dollars 1 00 100 bear 15 00 1500 cricket set 25 00 2500 zl Quantity to redeem Print Setup o Bank Cancel Select an item from the list of available items shown in the next screen these will have been entered via Manager Utlities Redemption Items Select the number of items from the Quantity to redeem box Click Next If there are not enough points available forthe redemption you will get an error message displaying the shortfall in RED If this isthe case click on the Back button to change the item or the number of items if more than one orclick Cancel to cancel the redemption If the redemption is valid you can print the voucher the patron will need to redeem the item Type or edit comments in the Comments fields if relevant to redeeming that item you can save these comments for future items by clicking on the Save Comments button Click the Finish button and once the transaction has processed click Yes in the confirmation pop up The item s value in points will be deducted from the patron s available pointsand a voucher is printed forthe patron on the selected printer The patro
20. hers The transfeming and receiving accounts must both be active To transfer points that a patron hasaccumulated open the Patron Maintenance window Find the patrons as per nomal search processes Ifa list of patron s matching the search cntena appear select the correct patron from the list Click on the Points button or press F6 Click on the Transfer button or press F5 If transfers are not allovved the Transfer button vvill be grayed out The points transfer wizard will ask forthe patron na me who will be receiving the transferred points 24 Wildcat 6 3 02 Card Accounts User Guide Points Transfer Wizard Select the patron to transfer points to Surname Card Number N ae ee Card Reader Not Installed lt Back Cancel Enter the name of the patron you want to transferthe points to by swiping the patron scard through the card reader if enabled ortype the patron ssumame in the suma me field Select the patron from the list Click on the Next button Points Transfer Wizard Enter the amount ot transfer to this account Available Balance a4 Transfer Amount Card Reader Not Installed lt Back Cancel Type the amount of points that you wish to transfer into the Transfer Amount field and press ENTER or click on the FINISH button Click YES in the confirmation pop up The patron s points will be adjusted in the database and you are retumed to the Patron Maintenance window
21. l show the edited details Click the Close button or press F12 or Esc to close the Patron Maintenance screen 5 4 Cancelling a Patron There is no function is Wildcat to allow you to cancela patron If you wish to have membership details cleared from the data base suspend the patron see Suspending a Patron below and contact Maxgaming Help Desk to have them removed from the database 5 5 Suspending a Patron Select the patron in the Patron Maintenance window asper Finding an Existing Patron instructions Please Note the patron status must be active forthem to be suspended Click on the Suspension button or press F8 At the prompt enter reason for Patron Suspension dn Patron 100001 Suspension Please enter a reason for this patron suspension The reason forthe Suspension can be seen in the Promotions Audit Report found in Promotions Reports Click on the OK button to suspend the patron saccount orclick on the Cancel button to cancel the transaction The status of the patron isupdated and displayed on the Patron Maintenance screen Click on the Close button or press F12 or Esc Please Note A patron sactive cardsare also suspended when the patron issuspended Please see ACTIVATING PATRON CARDS on page 21 for more information 5 6 Activating a Patron To reactivate a patron that was previously suspended select the patron in the Patron Maintenance window the patron hasto be suspended to be able to be re acti
22. le Atthe CardsMap clickon BATCHCARD CREATOR 5 Nil a 012304700492 EN Card Card Devices Card Types Accounts r s Club Card Batch Card Format Allocation Creator Card q Close Click NEXTto view the cardsto be prnted Batch Card Creation Wizard Select the batch cards to create All a O First Last Name Group Rewards Turbo CC Group Rewards First Last Name Group Rewards PATRON 02 02 02 Group Rewards PATRON 02 02 02 Group Rewards Patron 03 03 03 Group Rewards Patron 05 05 05 Group Rewards Ralph 5 Rogers Group Rewards 01 BBanrock Patron Card PATRON 02 02 02 Group Rewards Philip J Fry Patron Card No Card Embosser configured Help lt Back Next gt Cancel Clic k NEXT 18 Wildcat 6 3 02 Card Accounts User Guide Ifa card printer is connected to thiscomputer the default setting will be EMBOSS CARDS Click FINISH and the printer will begin to print this batch of cards t is possible for incorrectiy encoded cardsto be rejected during this process please monitor the card print process for this reason Once allcardsare pnnted click OK 6 5 Suspending a Card Suspending a Patron scard stopsthe card working in any card reader unitsand kiosks t may be necessary to suspend a card if they have lost the previous card or if the patron has had card pnveleges revoked due to behaviour or attitude within the venue To suspend an active card
23. n can present this voucher in orderto claim the item Theirbalance isupdated and you are retumed to the Patron Maintenance window Click on the Close button or press F12 or Esc to exit 23 Wildcat 6 3 02 Card Accounts User Guide 8 3 Adjusting Points To adjust points that a patron hasaccumulated open the Patron Maintenance window To adjust points that a patron hasaccumulated open the Patron Maintenance window Find the patronsaspernomal search processes Ifa list of patron s matching the search cntena appear select the correct patron from the list Click on the Points button or press F6 In the Player Point Maintenance window select the type of points to adjust the Tracking Type Click on the Adjust button or press F4 If adjustments are not allowed the Adjust button will be grayed out Points Adjustment Wizard Select The Amount to Adjust Credit Account C Debit Account Available Balance a4 Adjustment Amount Click on the Credit Account or Debit Account button as required In the Adjustment Amount field type the amount that you want to adjust the point balance by Click the Finish button Once the transaction hascompleted click Yesin the confirmation pop up The patron s points will be adjusted in the database and you are retumed to the Patron Maintenance window Clickon the Close button to exit the screen 8 4 Transfening Points Bonus Points can be transferred from one patron saccount to anot
24. on the CARD EMBOSSER TAB to bring the tab forward Complete the fields for this window Card Embosser Not Installed Select this button if no card embosser is installed Card Embosser Installed On Select this button if a card embosser is installed Com Port Select the Com Port to which the card embosser is attached if the embosser is connected using a 9 pin Comm cable High Lovv Coercivity Select the type of magnetic strip type for your cards t may indicate or LO CO on the back of the cardsorMaxgaming can usually advise on the type of card being used Parallel USB Connection Tick this box if the card pnnteris connected via a USB connection Please note that the pnnter isto be connected via a COMMSor USB cable It cannot be both nor can it be connected via a LPT 20 Pin Printer Cable For more information please contact the supplier of your printer Click OK to save the details Wildcat 6 3 02 Card Accounts User Guide 4 3 3 Troubleshooting a Card Embosser The cardsand the card embosser should be kept and used in a dust free environment The print head and encoding head must be cleaned regulary Referto the embosser manual for cleaning procedures If you have trouble printing or encoding cards please referto the embosser user manual There is an Appendix in the manual that containsa troubleshooting guide A summary of possible printer problems is given in the table below Symptom Problem Reason Solution The pnntera
25. ppearsto be working but Verify that the ribbon isloaded and isthe comect nothing is pnnting way round and isunbroken Printing isfaded or patchy C heckribbon Clean the Print Head Embosser does not read card claiming it If the card is inserted corectliy and is known to may be inserted incorectly be readable it may be that the magnetic Read Wnte Head needscleaning Referto the embossers manual forthe cleaning procedure Printing stops and the STATUS B indicator Printer Command Coding Error light is ON Clearcommand error by pressing the Panel Button on embosser This should eject any cards in embosser Try again with a new card Printing stops and the STATUS B indicator Ribbon or Card Out Enor light is blinking Check for sufficient cardsin tray Check for broken nbbon Printing stops and the SIATUS Band STATUS Card lam C indicatorlightsare ON Press Panel Button to clear cards f this fa ils refer to manualforclearing media jam Wildcat 6 3 02 Card Accounts User Guide 5 Membership The following information is regarding the membership database portion of the Wildcat Card Services System 5 1 Finding an Exising Member If you wish to create a new patron orset up a card readerorembosser you do not need to select an existing patron name from the list To find an existing member s details you can one of the following Type all or part of their suma me into the SURNAME field and press ENTER Type all or part of their firt
26. rrating and be rewarded because of the higher rating Complimentary Points Similarto Bonus but usually redeemed by site management when giving away complimentary itemssuch asdinnersetc Complimentary points are not visible to patrons 8 1 Points Transactions In general when points transactions are camed out some may take a very small time to complete Whilst processing a pop up similar to the following will appear Processing This pop up should disappear within a few seconds when the transaction completes Youcan cancel the transaction by clicking on the CANCEL button If for some reason the Card Services system is not responding this pop up will remain on screen Click on the CANCEL button to terminate the transaction The transaction willbe cancelled and the database will not be updated If this problem persists contact the maxgaming Helpdesk on 1800 700 116 8 2 Redeeming Points To redeem pointsthat a patron hasaccumulated open the Patron Maintenance window Find the patronsaspernomal search processes Ifa list of patron s matching the search cntena appear select the correct patron from the list Click on the Points button or press F6 22 Wildcat 6 3 02 Card Accounts User Guide In the Player Point Maintenance window select the type of points to redeem nomally bonus points rT Patron Point Maintenance Click on the Redeem button or press F3 If redemption isnot allowed the Redeem button will be
27. the availability of this option Find the patron as per normal search processes Click on the Cards button or press F7 Click on New or press F3 r Patron Card Maintenance Account Number 2400283 LaRue Fifi Ms id fadfe Stats HNevF3 Suspension Fa Eancellation FS Properties FE Delete Fi Close F Z The New Card Wizard will appear with the patron s details Card Wizard Select Card Type and Rating Grade and click FINISH Membership Number Patron i ony Srsek Card Type Rating Grade Card embosser enabled Help Click FINISH Asno embosser is attached the system will save a card record to be pnnted later x m 1 Mew card request record will be created For this patron Cancel Maxgaming will produce the cardsat intervals dunng the working week and send the cardsdirectly to your venue 16 Wildcat 6 3 02 Card Accounts User Guide 6 4 Creating a New Card Batch Print This function is used to create a large batch of cardsin one attempt It isuseful when renewing or adding ina large batch of new members A card pnntercannot be connected to the computer at this time otherwise the cards will print Please Note To use this function your membership cards MUST BE PRE ENC ODED Please call Maxgaming Help Desk for more information Add the membership details asperthe normal NEW PATRON process Click on the CARDS button or press F7 Click on Nevv or press
28. vated Click on the Activate button or press F8 Enter reason for Patron Activation in the pop up window The reason forthe Suspension can be seen in the Promotions Audit Report found in Promotions Reports Click on the OK button window to activate the patron s account orclick on the Cancel button to cancel the transaction The status of the patron isupdated and displayed on the Patron Maintenance screen Allcards attached to this patrons were suspended when the patron was suspended You will need to re activate each of the patron scardsafter re activating the patron Please see ACTIVATING PATRON CARDS on page 21 for more information Click on the Close button or press F12 12 Wildcat 6 3 02 Card Accounts User Guide 5 7 Membership Receipting This function can only be used if the Membership Receipting function hasbeen enabled at your venue When a person isunfinancial expired they will be able to renew their membership through the Wildcat program Thisshould eliminate the use of dual membership systems Find the member through the patron maintenance screen swipe the membership card ortype in the sumame Once the record 5 found the RENEW F9 button should be enabled If thisdoesn t enable check the expiry date of the patron under Edit Patron Clicking on this function will display the Membership Renewal Wizard bu Membership Renewal Wizard Select the correct Membership Type and click next Name ANDREW WI
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