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NEO 200s/400s User Guide - Overland Storage Support

1. Host Name Domain Name DNS Primary Enter the IP address of your primary DNS server DNS Secondary Enter the IP address of your secondary DNS server Enable SSL for Web If you desire to have SSL Secure Sockets Layer enabled place a check in this box NOTE If you get a security certificate alert when logging in to the Web User Interface you can install the certificate or allow an exception depending on the internet browser you are using SSL is enabled when the URL begins with https and some browsers will show a lock Ethernet Settings Ethernet Settings choices are Auto the default 10 Mbit Half 10 Mbit Full 100 Mbit Half 100 Mbit Full 3 Enter IPv4 settings if applicable e Enable DHCP Click this item ON to have the IP Address of your library automatically set by the DHCP server Static Address Enter the assigned IPv4 address The format of an IPv4 IP address is a 32 bit numeric address written as four numbers separated by periods 10400367 001 04 2012 2012 Overland Storage Inc 4 5 21 NEO 200s 400s User Guide Web User Interface Menus e Network Mask Enter the assigned IPv4 Network Mask Gateway Address Enter the assigned IPv4 Gateway address This address allows access outside the local network 4 Enter IPv6 settings if applicable Enable DHCP Click this item ON to have the IP Address of your library automatically set by the DHCP server Enable Stateless
2. Click one of the following Refresh to cancel the changes made to the screen e Submit to apply the changes made to the screen Configure Library Date amp Time This page allows the user to set the time and date and how it will be displayed Date amp Time Time 24H h dmn pate Month 04 Day fit vear 2006 Retresh Submit Time 24H Using a 24 hour format enter the current hour minutes and seconds e Date Enter the current month day and year Click one of the following Refresh to cancel the changes made to the screen e Submit to apply the changes made to the screen Configure Library Logs amp Traces This page allows service personnel to set the Error Log Mode to Continuous or to Stop trace at first error 10400367 001 04 2012 2012 Overland Storage Inc 45 23 NEO 200s 400s User Guide Web User Interface Menus Logs amp Traces pyertagsmem Continuous O Stop Trace At First Error Stopped Trace Level m E cma 7 Response 7 event v Trace Data v Low Level V Recovered Trace Error E Hard Error Trace Filter v Main E osve v coe Interpreter E Robotic Z Trace V oc input F oce v scst Module V SOCI Module Output a7 Tugort Refresh Submit It is recommended that you select Continuous for the Error Log Mode so that all information for logs and traces will be captured Click one of the following Refresh to cancel the chan
3. A 250w power supply with LEDs 10400367 001 04 2012 2012 Overland Storage Inc 47 7 NEO 200s 400s User Guide Procedures for Isolating CRU Problems i S n s Power supply LED definitions If the blue LED is lit AC voltage is available E Cooling Fan Grill E lf the amber LED is lit there is a possible fan E Thumbscrews problem or other power supply issue The power supply will need replacement El If the green LED is lit DC power is OK and active B Power Receptacle If the Library does not power on 1 With library power OFF and the power cord unplugged loosen the three thumbscrews El grasp two of the thumbscrews pull the power supply out half way reseat the power supply and tighten the three thumbscrews 2 Ensure the power cord is plugged in at the power supply socket H and at the electrical outlet then turn library power ON e For power supplies with LED s the Blue LED will be lit if AC power is good e If your power supply does not have LED s feel for air flowing out of the cooling fan grill Ef on the rear of the library AC is good if air is flowing from the cooling fan grill 3 If no power to the library a Plug the power cord into another electrical outlet b If power is still missing plug another device into the outlet to test c Ifthe outlet tests OK try another power cord with the library
4. NEO 200s libraries have one slot for an Mail Slot while NEO 400s libraries have three slots assigned as an Mail Slot These slots can be configured as storage if needed To configure the Mail Slot using the Web User Interface follow these steps 1 Go to Configure Library gt General 10400367 001 04 2012 2012 Overland Storage Inc 45 32 NEO 200s 400s User Guide Configuring Mail Slots and Reserving Slots 2 To enable the Mail Slot place a check mark in the I O Station Enabled box If it is checked as enabled the first three physical slots in the lower left magazine in a 4U library are configured as Mail Slots For the 2U library the first physical slot in the left magazine is configured as a Mail Slot If the I O Station Enabled box is not checked the magazine slots are configured as normal tape storage Reserving Slots Reserving a slot is accomplished by reducing the Active Slot count in any particular logical library Slots are reserved beginning with the last available slot in the last magazine of the library A cleaning cartridge in a reserved slot is available to any logical library drive even if the reserved slot is not in that logical library Typically if the library contains multiple logical libraries the last logical library is chosen for the reserved slot containing the cleaning cartridge As with a library with a single logical library this slot is the last physical slot in the library top right magazine uppermo
5. SAS drives will auto negotiate speed There are no configurable topologies thus no feature switches associated with SAS The SAS Ultrium 4 half height drive sleds are single ported and can only be attached to one host LAN free drive sharing is not supported Ultrium 4 SAS drive sleds use the SFF 8088 connection at the drive sled end and SFF 8088 or SFF 8470 at the host adapter end Fibre Channel Interface Fibre Channel allows for an active intelligent interconnection scheme called a Fabric to connect devices Everything between the ports on Fibre Channel is called the Fabric The Fabric is most often a switch or series of switches that takes the responsibility for routing The library allows the selection of the following Fibre channel port behaviors 10400367 001 04 2012 2012 Overland Storage Inc 43 4 NEO 200s 400s User Guide Host Interfaces LN Port default setting an automatic configuration that tries arbitrated loop first then switched fabric e L Port arbitrated loop e N Port point to point protocol in a switched fabric topology Cables and Speeds Ultrium 4 and Ultrium 5 Fibre Channel tape drives use LC duplex fiber optics cables The maximum distances that the library supports on a Fibre Channel link is determined by the link speed the type of fiber 50 micron or 62 5 micron and the device to which the library is attached If the library attaches to an HBA Host Bus Adapter refer to the distances
6. The following items are in this menu e Drive Interface use this to assign a Port Speed Port Type and Loop ID to a Fibre Channel drive SAS drives do not require user configuration For more information on drive interfaces refer to Host Interfaces on page 3 4 e Control Paths use this to enable the drive as a control path drive Each logical library must have a control path drive 10400367 001 04 2012 2012 Overland Storage Inc 44 22 NEO 200s 400s User Guide Configuring Your Library Operator Control Panel Configuring Network Settings IP Stack DHCP OFF DHCP OFF IPv4 amp IPva IPv6 IPv6 IP Address Stateless auloconfig Netmask Prefix Length DHCP ON Static IPv6 Address Link Local IPv amp Gateway Address Assigned IPv6 Ethernet rass Note This will display when Stateless Auto Config is enabled Gateway Ethernet 2770S Use these menu items to change the current network settings which allow you to access the library remotely via a web browser 10400367 001 04 2012 IP Stack Choose IPv4 only IPv6 only or IPv4 amp IPv6 IPv6 Only and Dual Stack IPv4 amp IPv6 Choose Enable Stateless Auto Config Address Web User Interface or Stateless Autoconfig Operator Control Panel if assigned IPv6 IP addresses are desired To view the assigned IPv6 addresses after enabling Stateless Auto Config Address do the following Operator
7. e Logical Library 3 will contain Drive 3 and the lower right cartridge magazine Logical Library 4 will contain Drive 4 and the upper right cartridge magazine The Mail Slot and the reserved slot are shared among all logical libraries NOTE When reducing the number of drives in your library update the Logical Library configuration This will remove the Attention LED on the front panel and the exclamation mark on the Home screen indicating that a drive is missing Updating the Logical Library configuration will also update the drive element addressing and drive numbering See Configure Library Save Restore on page 5 25 10400367 001 04 2012 2012 Overland Storage Inc 45 19 NEO 200s 400s User Guide Web User Interface Menus Configure Library Drives This page allows you to modify the current ID assigned to a Fibre Channel drive NEO 200s Drives pasni ima n Y Power On Control Path Port A Configuration MELLE Automatic penay LN Por FC AL Loop ID 5 R Port B Configuration Part not available Refresh Submit NEO 400s Drives ive 1 Logical Ubrary 1 v Power On Control Path Note SAS drives do not require user configuration Qrme2 LogicalUbrarv2 V poweron Control Path Port A Configuration N Automatic v Topology LN Port FC AL Loop ID 16 iv Port A Configuration Port not available This page allows any drive in the library to be powered off by de selecting the check mark in
8. overland PESE Master Glossary amp Acronym List NOTE This is a general Overland Storage glossary and acronym list Not all items may be found in this document or be used by this product 1000BASE T 1000BASE T also known as IEEE 802 3ab is a standard for gigabit Ethernet over copper wiring It requires at a minimum Category 5 cable the same as 100BASE TX but Category 5e Category 5 enhanced and Category 6 cable may also be used and are often recommended 1000BASE T requires all four pairs to be present and is far less tolerant of poorly installed wiring than 100BASE TX Address An address is a data structure or logical convention used to identify a unique entity such as a particular process or network device ADI Short for Automation Drive Interface Media changer automation devices use a private communication link for monitoring and controlling removable medium devices drives The standard specifies a protocol for transporting commands data and status between automation devices and the drives Algorithm A sequence of steps designed to solve a problem or execute a process ATA Short for Advanced Technology Attachment A standard interface for connecting storage devices to a PC Auto Balance A feature that automatically balances preferred paths evenly among all available host ports and controller ports Auto balancing spreads I O load by utilizing as many host ports and controller ports as possible A
9. 10400367 001 04 2012 NEO 200s 400s User Guide Web User Interface Menus Manage Library Move Media This page allows the user to move cartridges within the library The source and destination are selected and then the MOVE button in the center of the screen is clicked to activate the move Source Destination Ga Re repro l 3 je Slot 19 1 3TX27013 Cc Drive 2 2 C VO Staion 1 C L O Station 2 C MO Station 3 C m ra Move szw c Si 3 1 Cc Sct 4 1 Co ses Co Wes c Bor 7 1 C ses x c sr zi The following elements appear in the Source and Destination screens Element In the Source screen this identifies the library element that contains a cartridge In the Destination screen this identifies the library element that is empty and can receive a cartridge Volume Serial In the Source screen this element displays the bar code number of the cartridge In the Destination screen this element contains no information Manage Library Perform Inventory This page allows the library to be re scanned to determine the current media inventory Fescen Manage Library Release Magazine This page allows the user to release the right or left magazine from the library Magazine Right z Release NOTE To manually release a magazine see Releasing the Magazines Manually However this manual process should only be used if the magazine cannot be released using the Operator Control Panel o
10. 2012 Overland Storage Inc 45 13 10400367 001 04 2012 NEO 200s 400s User Guide Web User Interface Menus Menu Item Description Fibre SAS Speed This is the current speed setting of the drive Choices are Auto X where the drive will automatically negotiate the speed of the drive to match that of the server 1Gb s 2Gb s or 4 Gb s Port B This provides information about Port B X Drive Identity 1 LUN G Monitor Library Vendor ID IBM Product ID ULTRIUM HH5 wh PNE Serial Number 1K10000195 Drive Identity Firmware Revision jA233 Library Status World Wide ID Port A 5000E11800245002 Dus Bats World Wide ID Port B 5000 11800245003 Flement Address 255 Inventory Control Path Drive Yes E Manage Library Data Compression lYes Interface Type SAS E Configure Library Drive Identity 2 E Monitor Library Vendor ID IBM A Tha Product ID ULTRIUM HH5 i H Tei ial Number 1K10000896 eam 1 Firmware Revision A23E Library Status orld Wide ID Port A 5000E11800245005 Drive Status World Wide ID Port B 5000E11800245006 Inventory Element Address 257 z IControl Path Drive No Bl Manage Library Ic rae z E Configure Library 5 Monitor Library Library Status This page displays the dynamic information about the library such as the current status of the components No changes can be made from this page Library Status At 10 07 25 Library Time Status Ready Cartridge In Transport None Number Of Moves 145 Total
11. 8 If the Green LED is not lit and it is the only one in the Library replace the power supply Isolating Drive Sled Problems Prior to replacing a drive sled CRU verify that the following activities have been performed IMPORTANT BEFORE POWERING OFF THE LIBRARY write the drive dump to a flash drive It is important to preserve the drive dump on the drive for analysis by Overland Technical Support If you are instructed by Overland Technical Support to copy the drive dump to your host computer use one of the following methods Web User Interface Refer to Service Library Save Drive Dump on page 5 28 ITDT Refer to TotalStorage Tape Diagnostic Tool ITDT instructions 1 Ensure that the drive firmware is at the latest level To determine current library and drive firmware version using the Operator Control Panel Library firmware Monitor gt Library gt Identity Drive firmware Monitor gt Drives gt Identity select a drive drive firmware is identified in the FW Rev field 2 Try reseating the drive sled NOTE The drive sled is hot pluggable so it is not necessary to power off the library Cycle power to the library If air does not flow from the drive sled cooling fan grill on the rear of the library replace the drive sled Several library error codes also point to cooling problems 5 Ifthe drive is experiencing permanent or temporary errors or if the amber Clean LED is lit on the front panel of t
12. La AC Power Socket Ethernet Port H 058 Connection SAS HBA Ports E Serial Port 1 Attach one end of the host interface cable to the library Fora SAS connected library attach one end of the SAS cable to Port A left SAS HBA E on the drive Fora Fibre Channel FC library attach one end of the fibre cable to Port 0 left connector on the drive not shown 2 Attach the other end of the host interface cable as follows Fora SAS library connect the host interface cable to the host HBA using a direct SFF 8088 connection or an interposer as required Unused SAS connectors do not need termination Fora Fibre Channel library connect the fibre cable to the host or to a switch If an SC to LC interposer is required refer to Installing a Fibre Channel Interposer 10400367 001 04 2012 2012 Overland Storage Inc 4 4 6 NEO 200s 400s User Guide Installing in a Rack 3 Plug the network Ethernet management cable into the Ethernet port on the back panel of the library If the Ethernet connection is directly attached to a server or laptop a crossover Ethernet cable may be required NOTE It is the customer s responsibility to supply the crossover cable if one is required Installing a Fibre Channel Interposer To install the FC interposer 11P1373 Bw Library Fibre Channel Drive Connector a67m0276 1 Connect the host SC fibre cable to the matching side of the interposer 2 Connect
13. Persistent binding is an HBA function that allows a subset of discovered targets to be bound between a server and device Consult your HBA user guide for further information Logical Unit Number LUN Scanning The library uses a single SCSI or Loop ID per drive and dual LUNs to control the tape drive LUN 0 and library accessor LUN 1 The library requires a Host Bus Adapter HBA that supports LUN scanning If it is not enabled your host system will not scan beyond LUN 0 and will fail to discover the library It will only see the tape drive NOTE Some HBAs such as RAID controllers do not support LUN scanning Host Interfaces The 2U library and the 4U library can be attached to servers using the following interfaces Serial Attached SCSI SAS e Fibre Channel FC Drive Type SAS Support FC Support Ultrium 4 Half Height X X Ultrium 5 Half Height X X SAS Interface A drive sled with a SAS interface can be linked directly to controllers SAS is a performance improvement over traditional SCSI because SAS enables multiple devices up to 128 of different sizes and types to be connected simultaneously with thinner and longer cables its full duplex signal transmission supports up to 6 0 Gb s The SFF 8088 SAS connectors on the Ultrium 5 tape drives are compatible with SAS 1 or SAS 2 cables The SFF 8088 SAS connectors on the Ultrium 4 tape drives are compatible with SAS 1 cables In addition all SAS drives can be hot plugged
14. Submit 2 Enter SNMP settings Enabled Check this box to have SNMP traps sent to a SNMP Management consoles Target 1 IP Address If SNMP traps are enabled enter an IP address where SNMP traps are to be sent larget 2 IP Address Enter an optional 2nd IP address where SNMP traps are to be sent or leave as 0 0 0 0 Target 3 IP Address Enter an optional 3rd IP address where SNMP traps are to be sent or leave as 0 0 0 0 Version The library offers three versions of the SNMP protocol v1 v2 and v3 Select a version for each Target IP Address Community Name An SNMP community name is a text string that acts as a password to authenticate messages sent between the SNMP remote management application and the library Enter your preferred name or leave as public Audit Logging If SNMP is enabled and Audit Logging is enabled the library will send SNMP traps to an SNMP Management consoles when the library or tape drive configuration has changed NOTE This option is only available if the library firmware is 9 00 or higher and the latest library MIB file has been added to the SNMP Management console 3 Click one of the following Refresh to cancel the changes made to the screen Submit to apply the changes made to the screen Restoring Factory Default Settings If you would like to erase your current configuration and restore factory default settings do so by selecting Restore Fac
15. e E E E E TE EEE EE E A O AE E A EN 5 31 Expor i lolep C 5 32 Configuring Mail Slots and Reserving Slots sse eene tette nnne nennen tenens 5 32 Mall SIOT C ONIGUA pie ERE 5 32 RESERVING oj Me MP 5 33 Chapter 6 Media Data COMM GSS osea onem cetero ee teer ro e n ed rd erre erro de uti 6 2 Catrtmadge Compallblllby 534 3 3 o cora taeda Pert cere ie eco E erre Perte vr A etie ee tee wed 6 3 Capacity Scalirig 3 3 2 2 iren HH E EHE EO e ER T taeda eee Gee ead 6 3 Write Once Read Many WORM 2 sei ccee trt eer HERE RET HERH Y it DHR EL BUY ERR FREE RUEHEEERA RUE ERA R RRE ERR S PEN DUN 6 3 WORM Medii asien DEE ANT 6 3 Dota Security on WORM ME GIG soositi ae PO En Een Ene CH Pee bel e e ERE 6 3 WORM Medio ETOS de 6 4 Requirements for WORM Capability eese entente entrent nes 6 4 CIE ORIG C OITA qe e 6 4 Cartridge Memory Chip LIO CM nurisema anaiari ie ae iae e EE R aaa 6 4 fo COGS LODO siaaa 6 5 Guidelines Tor UsinigiBar Code LANSIS ttr rio Oe UR E RR E cde 6 6 Writ6 ProfSCt Nile e 6 7 Gartrdge Care arid Handlirig ucc eerte eme eee ted ener ide m de en ere ein s ete de md en re ead 6 7 re fle icelqiaoR e 6 7 Ensure Proper PACKAGING eerie ti Ferre tre ye a re eee ER eo Rd od epe e DE 6 8 Provi
16. v aTa IMPORTANT Do not click the Submit button until all changes have been made to the Network page Once the Submit button has been clicked no other changes can be made until after the library has applied the current changes After the Submit button has been clicked depending on the changes made you will either be disconnected and need to login again or reboot the library Clicking the Refresh button will refresh the page and any changes made will not be retained 2 Choose your general network settings e Select a Protocol Stack Choose IPv4 only IPv6 only or Dual Stack IPv4 amp IPv6 If you choose Dual Stack IPv4 amp IPv6 you must be prepared to enter both IPv4 and IPv6 IP addresses The sections below will gray out depending on the choices made here e Enter the Host Name Enter the Domain Name e DNS Primary Enter the IP address of your primary DNS server DNS Secondary Enter the IP address of your secondary DNS server Enable SSL for Web If you desire to have SSL Secure Sockets Layer enabled place a check in this box NOTE If you get a security certificate alert when logging in to the Web User Interface you can install the certificate or allow an exception depending on the internet browser you are using SSL is enabled when the URL begins with https and some browsers will show a lock Ethernet Settings Ethernet Settings choices are Auto the default 10 Mbit Half 10 Mbit Ful
17. Configuring Logical Libraries Use this menu item to select the number of logical libraries NOTE The Currently Configured x section shows the number of logical libraries currently configured of Logical Libraries Currently Configured x I E EES Ea NEO 400s Only 10400367 001 04 2012 2012 Overland Storage Inc 44 19 NEO 200s 400s User Guide Configuring Your Library Operator Control Panel NOTE The maximum number of Logical Libraries in a 2U is two This menu is only available on libraries with two or more drives Configuring Library Settings The following library configuration items are in this menu Configure Mode options Random In random mode the library allows the server s host s application software to select any data cartridge in any order Sequential In sequential mode the library s firmware predefines the selection of the cartridges After initialization the firmware causes the library to select the first available cartridge found counting from the Mail Slots through slot 23 for loading into the drive IMPORTANT If a Logical Library in Sequential Mode contains more than one drive only the first drive in the Logical Library will be utilized e Autoload Sequential mode with autoload mode ON loads the first available cartridge slot with the lowest numerical value that contains a cartridge automatically if the library powers ON with an empty drive Loop Sequent
18. Library Status Identity Error Log Network Status Serial Number IP Stack Act Cart Version 4 DHCP OFF DHCP OFF t ji DHCP ON iP v4 amp IPv4 IPvG IPv6 On Time Vendor ID IP Address Stateless I i autoconfig Slots Empty Product ID i t 1 Netmask Prefix Length Cycles Active Slots J Static IPv6 t Address VO Station WWNN i J Link Local IPv6 1 i Galeway Address Date Time Library Mode Ethemet iem Nole This will display when Stateless Auto Config is enabled Gateway Ethemet Lud Under Monitor gt Library are the following items e Status Identity e Error Log Network Under Monitor gt Library gt Status are the following items Status current status of the library e Act Cart the serial number of the cartridge currently active in the library On Time the amount of time the library has been powered ON Slots Empty the number of empty slots in the library total number of active slots in the library e Cycles the total number of cartridge moves carried out by the library accessor O Station indicates whether the Mail Slot is open or closed Date Time gives the current date and time set in the library Under Monitor gt Library gt Identity are the following items Serial Number the serial number of the library Version the current level of l
19. Service Library Reboot Service Library Clean Drive If the library is not configured for Auto Clean this page allows the user to manually clean the tape drive A drive cleaning should only be performed after the library drive has posted a status message indicating Cleaning Required To manually perform a drive cleaning perform the following steps 1 Select a cleaning cartridge listed in the Slot field 2 Select a drive listed in the Drive field 3 Click the Clean button 10400367 001 04 2012 2012 Overland Storage Inc 45 26 NEO 200s 400s User Guide Web User Interface Menus Drives that do not require a cleaning are labeled with No Cleaning Required Clean Drive Slot VO Staten 2 Drive 1 No Clearing Roqured v Eo Ee If there is no cleaning cartridge in the library the Clean button can not be selected and the Slot will display N A Clean Drive Drive 1v aruga NOTE Ifthe library is configured for Auto Clean and a cleaning cartridge is resident in a reserved slot the library will automatically load the drive with a cleaning cartridge The drive will perform a cleaning and the library will return the cleaning cartridge to the reserved slot If Auto Clean is enabled and a cleaning cartridge is not present in a reserved slot Auto Clean status on the Web User Interface Status screen will show Chk Media Rsvd Slot Cean Drive Slot 45 om 3 Service Library Advanced Diagnostics for Ser
20. on page 7 7 The Operator Control Panel is blank or frozen 1 Power cycle the library 2 If possible log on to the Web User Interface and check the error log Service Library View Logs Look up the error code and try to resolve see Chapter 8 Error Codes 3 Upgrade reinstall the latest library firmware To download the latest library firmware go to http docs overlandstorage com neo e If the problem is corrected run Library Verify before resuming normal library operations e If the problem persists contact Overland Technical Support ERROR CODES There is an error code in the error log Most library or drive errors will result in an error code or error message on the Operator Control Panel display An error code history is maintained in the library or drive error log See Service Library View Logs on page 5 27 Service Library View Drive Logs on page 5 28 and Chapter 8 Error Codes FRONT PANEL LEDs Attention LED To determine why the Attention LED is turned ON log in to the Web User Interface and select Service Library gt View Logs gt Warning Trace Drive Sled Issues Refer to Isolating Drive Sled Problems on page 7 9 Restore factory defaults Operator Control Panel Configure Save Restore and select Restore All or Web User Interface Configure Library Save Restore and select Restore Media Issues Avoid contamination by ensuring that the library is installed in a clean contaminat
21. or 16 bit bus that supports up to 8 or 16 devices including itself The bus can consist of any mix of initiators and targets with the requirement that at least one initiator and one target must be present 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL xii NEO 200s 400s User Guide SCSI device SCSI port Serial Number Session SMB SMS SMTP SNMP SSH SSL A SCSI device is a single unit on a SCSI bus that originates or services SCSI commands A SCSI device is identified by a unique SCSI address SCSI devices can act as initiators or targets A SCSI port is an opening at the back of a router that provides connection between the SCSI adapter and SCSI bus The ten character alphanumeric number assigned by the manufacturer at the factory When an initiator wants to establish a connection with a target it establishes what is known as an iSCSI session A session consists of one or more TCP IP connections between an initiator and a target Sessions are normally established or re established automatically when the host computer starts up although they also can be established and broken manually Short for Server Message Block A protocol for Windows clients SMB uses the TCP IP protocol It is viewed as a complement to the existing Internet application protocols such as FTP and HTTP With SMB you can access local server files obtain read write privileges to local server files share files with other clie
22. protected 67 Medium error incompatible medium Replace incorrect cartridges for write operation 70 Currently not used 71 Currently not used 72 Currently not used 73 SCSI overlapped command attempt Refer to your host application documentation for problem 74 SCSI echo buffer overwritten determination information 80 Movement Retry 81 Fan Alert 82 Clean request from drive 83 Media Attention 84 Drive reported warning or critical tape alert flag 85 Network problem Check network connections configuration and settings 86 Not enough cleaning cartridges present Insert additional cleaning cartridges to the empty reserved slots to auto clean 87 Drive disabled because it is not Check drive type and install only supported drives supported for use in this library 88 Drive firmware unchanged after This is normal if the old and new drive firmware are the same upgrade version 89 Power Supply Fan operation warning Check the power supply status 8A Power Supply has failed Check the power supply status and replace the failed power supply 8B Power supply has failed Check the power supply status and replace the failed power supply 8C Invalid Robotic Code Install the latest version of library firmware 8E Cleaning tape nearly expired Continue using cleaning cartridge until it is expired then replace the expired cleaning cartridge with a new cleaning cartridge 8F I C bus recovery Run library System Te
23. the library illuminates all LEDs as soon as POST allows When initialization starts all LEDs are extinguished and the Ready Activity LED flashes at a rate of approximately one second per cycle When the mechanical initialization is complete the Ready Activity LED will stop flashing and be constantly illuminated If a library failure occurs the Ready Activity LED turns OFF and the Error LED turns ON The Operator Control Panel also displays an appropriate error code to help identify the failure The following are additional operational details of LEDs 10400367 001 04 2012 2012 Overland Storage Inc 42 3 NEO 200s 400s User Guide Operator Control Panel The Ready Activity LED l is illuminated any time the unit is powered ON and functional The Ready Activity LED blinks whenever there is library or drive activity This LED will also blink when the unit is OFFLINE e The Clean LED H is illuminated when either a cleaning requested or a cleaning required flag has been issued by the drive The LED is turned off after a successful drive cleaning operation e The Attention LED H indicates one of the following conditions Problem Action Required Bad media 1 Go to Monitor gt Inventory to locate the defective cartridge 2 Move the defective cartridge to the Mail Slot Operator Control Panel Control gt Move Cartridges 3 Open the Mail Slot to remove the defective cartridge Operator Control Panel Control gt Open 1
24. 0 Drive sled issues Do one of the following Install a different drive sled Modify or resubmit Logical Library setting Operator Control Panel Configure gt Logical Libraries or Web User Interface Configure Library Logical Libraries Restore defaults Operator Control Panel Configure gt Restore Defaults or Web User Interface Configure Library Restore Defaults Redundant power supply failed Complete the following steps 1 Replace the failed power supply 2 Cycle library power Power supply fan failure Replace the power supply The Error LED H turns ON when there is an unrecoverable drive or library failure An error message is displayed on the screen and the LED remains ON until the error state 1s resolved NOTE From the Operator Control Panel run Service gt Library Verify If Library Verify runs without error the Error LED turns off If the error persists recycle the power Input Modes There are several ways to enter values in the different menu items These values are selectable predefined values toggle values for example ON OFF and numerical values like network addresses Selecting Predefined Values 1 To set the predefined values press the SELECT button to select the menu item 2 Using the UP and DOWN buttons select one of the various predefined values for that item 3 As soon as the Operator Control Panel display shows the correct value press the SELECT key to apply the
25. 04 2012 that requires that you reset the tape drive to recover 2012 Overland Storage Inc 4C 4 NEO 200s 400s User Guide Tape Drive Supported TapeAlert Flags Flag Number Flag Name Description Action Required 31 Hardware B Set when the tape drive fails its Note the error code on the single character internal Power On Self Tests POSTs display and contact Overland Technical Support 32 Interface Set when the tape drive detects a Contact Overland Technical Support problem with the host interface 33 Eject media Set when a failure occurs that Unload the tape cartridge then reinsert requires the tape cartridge to be and restart the operation If this fails use unloaded from the drive different media 34 Download fail Set when an FMR image is Check the FMR image is correct If unsuccessfully downloaded to the necessary download the correct FMR tape drive via the SAS interface image 36 Drive temperature Set when the drive temperature Contact Overland Technical Support sensor indicates that the drive s temperature exceeds the recommended temperature of the library 37 Drive voltage Set when the drive detects power Contact Overland Technical Support supply voltages that approach or exceed the specified voltage limits 38 Predictive failure of Set when a hardware failure of the Contact Overland Technical Support drive hardware tape drive is predicted 39 Diagnostics required Set when th
26. 10400367 001 04 2012 2012 Overland Storage Inc 45 7 NEO 200s 400s User Guide Operator Control Panel Menus Choose Left or Right to unlock the corresponding cartridge magazines The magazines can now be removed from the library by gently pulling each magazine out of the library To replace a magazine insert the back of the magazine into the front of the library and gently push the magazine into the library The magazine will lock when inserted into the library NOTE After inserting the magazines into the library you must wait for the library to complete its inventory before proceeding with normal library operations If the magazines are not pulled out of the library within 15 seconds after they are unlocked the command will cancel and you will have to repeat the process to unlock the magazines Control Re Inventory Use this menu item to initiate a scan of the cartridges currently in the library NOTE It may take up to five minutes to complete the library inventory Configure Menu If you choose to use the Operator Control Panel for configuring your library go to Configuring Your Library Operator Control Panel on page 4 19 for information on configuring the following items Logical Libraries Library Settings e Drives Network Set Access PIN Set Date and Time Service Menu IMPORTANT These options are for use only by Authorized Overland Technical Support representatives The 2U 4U library
27. 13 Conigunnga Network Seming M Pm 4 13 Conigunng User ACCOSS aonr an tr nm E EE E 4 15 Contiguring Date and Time SeTliricjs s crees corriere eroe A rere A 4 16 CONMGUMNG LOGS GNA Mo o NR 4 16 CONMQUFNG EMAIl NOTTIECGTOTFIS asisas aai aii AAA 4 17 Contiguing SMNEP SCTINGS c 4 18 Restoring Factory Default Seftlrigs i e cerro ihre rt nere i OO OR a e D RO EU des 4 18 LOJON OUI eer 4 18 Configuring Your Library Operator Control Panel esesesssesessssesesesessssssesenestssssestsesensssnsssesenesensssesenessstsesenes 4 19 Loggingiin To The Operator Control Panel 9 9 eni nei bee nescio recti pere ERE eU RER RUE HE PED IDE 4 19 Contigurrig Legical BIDEGIIBS iuc Sen o tee eer A Peer eri cere ER e de rere 4 19 Conitiguring Bbrary S etti gs s 2 tert eterne error TR Heer ee p a ec pr ee pe ve ere erre ed pues 4 20 CONOUG Bb 4 22 ere eye jare 3i To eoe 4 23 C niguing The ACCESS PIN arenira ara E EE EEEE O 4 24 GConfiguririg Save Restore Semingsmenninir ren re EH AAE a 4 25 Conigumg Dale and TIMMS RR 4 27 PREDGIIMG MMi Muo PPP ar AAEN EAN 4 27 Ventying INE COHRBeC OLI etie in Aaa aaa aaa ee Pa Pese C e aa Taaa aaa aa ebat 4 27 Camidge Magazines 3 tete rarae cot echt e RO Fe REC EDR CRT E ER ECR ERE CADRE aad CE ERE ELE RC X REIR Eco RE E RC edt 4 27 W Library Cartridge MOgOZIFies cro terae rre ivre eere era erat Lea EYE bre eara rae eva italia 4 28 2U Library Mall Slot I O STOITI
28. Cartridge Memory Chip LTO CM All generations of the LTO Ultrium Data Cartridges include a Linear Tape Open Cartridge Memory LTO CM chip El that contains information about the cartridge and the tape such as the name of the manufacturer that created the tape as well as statistical information about the cartridge s use The LTO CM enhances the efficiency of the cartridge For example the LTO CM stores the end of data location which when the next time this cartridge 1s inserted and the Write command 1s issued enables the drive to quickly locate the recording area and begin recording The LTO CM also aids in determining the reliability of the cartridge by storing data about its age how many times it has been loaded and how many errors it has accumulated Whenever a tape cartridge 1s unloaded the tape drive writes any pertinent information to the cartridge memory The storage capacity of the LTO Generation 5 and 4 LTO CM is 8160 bytes LTO Generations 3 2 and 1 have an LTO CM capacity of 4096 bytes 10400367 001 04 2012 2012 Overland Storage Inc 46 4 NEO 200s 400s User Guide Bar Code Labels Bar Code Labels A bar code label contains A volume serial number VOLSER that is human readable A bar code that the library can read NOTE The tape drive does not require bar code labels but you should use labels for tape cartridge identification purposes When read by a library s bar code reader accessor the bar code ident
29. Drive Logs Monitor Library Library Identity Monitor Library Drive Identity Monitor Library Library Status Monitor Library Drive Status 10400367 001 04 2012 2012 Overland Storage Inc Perform Diagnostics Key Path Diagnostics Upgrade Firmware 45 11 NEO 200s 400s User Guide Web User Interface Menus Monitor Library Inventory Monitor Library Library Identity This page provides access to the static information about the library No changes can be made from this page Library Identity Serial Number Product ID Currently Installed 7880368 3373 TL 7 AM 2 70e Library Firmware Boolcode Firmware 0 50 Revision IPv4 Address Link local IPv6 address FESC 20 IPv6 static assigned 2002 address Router discovery IPwO 2002 908 6002 9 11 219 162 12191206 1 I FFIFELOIGSBO address MAC Address WWide Node Name 000621106860 2000000E1 1 106880 Extended Logical Library Informations Logical Library 1 brary Mode Random Logical Library 2 Ubrary Mode Logical Library 3 Library Mode Logical Library 4 Library Mode Sequential Loop Autoload Random E 3 Sequential Loop Autoload NOTE This view is correct for a library with multiple logical partitions The Library Identify screen will be different for a library with a single logical partition The following table lists all available elements on the Library Identity page An X indicates that the element displa
30. For power supplies with LED s if the Amber LED is lit replace the power supply If your power supply has no LED s and you have verified that the electrical outlet works properly but the power supply is still failing replace it 10400367 001 04 2012 2012 Overland Storage Inc 47 8 NEO 200s 400s User Guide Procedures for Isolating CRU Problems 6 Ifthe power supply seems to be delivering power to the library Operator Control Panel and front panel LED s may be functioning however air does not flow from the power supply cooling fan grill on the rear of the library replace the power supply 7 Ifthe power supply seems to be delivering power to the library Operator Control Panel and front panel LED s may be functioning and air is flowing from the power supply cooling fan grill on the rear of the library observe the Green LED lowest of the three If it is lit the power supply is OK NOTE If your library has 04 level redundant power supplies see label on top of power supply it is normal for the one in Standby mode to turn its Green LED off You can test this power supply by pulling the power connector from the other Active power supply The power supply that was in Standby mode will now become Active and its Green LED should light If it doesn t replace it If your library has 05 level redundant power supplies the Green LED will be ON on both power supplies If both Green LEDs are not ON replace the failed power supply
31. IMPORTANT Two post telco style or other racks less than 29 inches in depth will NOT support this unit Install the Rack Rails 1 Determine the location in your rack for your library to be installed and using a pencil mark the location on each vertical rail in your rack NOTE A 2U library requires 2U 3 5 in of rack space A 4U library requires 4U 7 in of rack space 2U 3 5 in 10400367 001 04 2012 2012 Overland Storage Inc 44 3 NEO 200s 400s User Guide Installing in a Rack amp amp Two EIA units 2U Wide Gaps within needed for round the EIA unit hole and square Narrow Gaps hole rail i between EIA units installation 2 Ensuring that the flange on each rail points toward each other to form a shelf secure one rail to each side of the rack in your chosen rack location NOTE Use the screws for your rack type labeled for round holes or square holes and a 2 Phillips screwdriver to install the rails a Extend the rails to fit your particular rack depth The two alignment pins go into the first and second holes from the bottom of the 2U space The extension sections should be at the rear b With the large black screws secure the front and back of each rail to the rack The screw securing the rack goes into the fourth hole from the bottom in the front and the middle hole in the rear Front View Rear View NOTE The rails must be fastened with the bottom of the each rail parallel to floor a
32. Loop ID unique identifier assigned to a fibre channel tape drive 10400367 001 04 2012 2012 Overland Storage Inc 45 5 NEO 200s 400s User Guide Operator Control Panel Menus e PID port identification SAS only Monitor Inventory This menu item displays the current library inventory options These are the options of a AU library Upper Left Lower Left Graphic of left magazne NOTE 2U library has a single magazine on the left and right sides Under Magazines select a magazine to see a graphical representation of the cartridges in the magazine Slots containing cartridges are highlighted The black boxes are inventoried cartridges Press the UP and DOWN buttons to scroll Mail Slots can be changed to storage slots if needed See Configuring Mail Slots and Reserving Slots on page 5 32 NEO 200s NEO 400s Magazines gt Left Magazines gt Lower Left a77ug 166 a77ug 166 Idle Rand Idle Rand NOTE Left magazine of a 2U Library has a 1 slot Mail Slot I O Station while the bottom left magazine of a 4U library has a 3 slot Mail Slot I O Station Press SELECT to display all empty slots and cartridge serial numbers in the associated magazine as a list Magazin s gt Lower Left 2 DT0632L4 LTO4 3FB114L4 LTO4 Idle Rand Magazine slot number E Cartridge volume serial number or Empty meaning no cartridge currently in the slot
33. Mail Slot in the left magazine 10400367 001 04 2012 2012 Overland Storage Inc 4 4 28 NEO 200s 400s User Guide Cartridge Magazines 4U Library Cartridge Magazines The 4U library has four cartridge magazines two on each side The upper left magazine has twelve storage slots The lower left magazine has nine storage slots and houses the elective 3 cartridge Mail Slot The upper right and lower right magazines each have twelve storage slots For information on element addressing and slot numbering see Appendix B Physical Configurations AU library left magazines AU library right magazines 4U Library Mail Slots I O Station The Mail Slots in a 4U library are part of the lower left magazine To open the Mail Slots select Control gt Open I O Station The Mail Slots will pop open To close the Mail Slots gently push it back into the lower left magazine There are finger holes El on the back side of the Mail Slots that allow the user to push the cartridges out of the Mail Slots 10400367 001 04 2012 2012 Overland Storage Inc 4 4 29 NEO 200s 400s User Guide Populating the Library with Data Cartridges Populating the Library with Data Cartridges NOTE Cartridges placed in the library must be labeled with the correct bar code labels For additional information see Chapter 6 Media For information on working with the cartridge magazines see Cartridge Magazines on page 4 27 1 Pro
34. Overland uses 3 of 9 code Code 39 where each character is represented by 9 bars 3 of which are wide Devices that connect and pass packets between two network segments that use different communications protocol Bus or Channel CA Cat 5 Cable Cat 6 Cable A common physical path composed of wires or other media across which signals are sent from one part of a computer to another A channel is a means of transferring data between modules and adapters or between an adapter and SCSI devices A channel topology network consists of a single cable trunk that connects one workstation to the next in a daisy chain configuration All nodes share the same medium and only one node can broadcast messages at a time Short for Certificate Authority A trusted third party in a network that issues and manages security credentials Short for Category 5 it is network cabling that consists of four twisted pairs of copper wire terminated by 8P8C modular connectors CAT 5 cabling supports frequencies up to 100 MHz and speeds up to 100 Mbps It can be used for ATM token ring 100BASE T and 10BASE T networking Cat 5 is based on the EIA TIA 568 Commercial Building Telecommunications Wiring Standard developed by the Electronics Industries Association as requested by the Computer Communications Industry Association in 1985 Short for Category 6 it is network cabling that consists of four twisted pairs of copper wire terminated by 8P8C modular connec
35. Power Supply Problem on page 7 7 Library Controller Card See Isolating a Library Controller Card vs Accessor Enclosure Problem on page 7 10 10400367 001 04 2012 2012 Overland Storage Inc 47 5 NEO 200s 400s User Guide Installation Problems Problem Solution Library Enclosure See Isolating a Library Controller Card vs Accessor Enclosure Problem on page 7 10 ITDT Performance Test duration varies Items affecting the duration of the test are The level of adapter device driver Your adapter model and type OTHER PROBLEMS Web User Interface problems See Isolating Web User Interface Problems on page 7 11 Bar code scanner problems See Isolating Bar Code Scanner Problems on page 7 12 Host Attachment Interface problems See Isolating Host Attachment Interface Problems on page 7 12 Need help with a library password Contact Overland Technical Support Key path diagnostic not working This diagnostic is available with library firmware level greater than 6 xx Determine the level of firmware on your library If necessary visit http docs overlandstorage com neo to download the latest levels of firmware for your library Auto Clean status displayed as Chk Media Rsvd If Auto Clean is enabled and a cleaning cartridge is not present or if Slot on the Web User Interface System Status a cleaning cartridge is present but not in the reserved slot Auto screen Clean status will sh
36. Review handling and shipping procedures 10400367 001 04 2012 2012 Overland Storage Inc 46 9 NEO 200s 400s User Guide Environmental and Shipping Specifications for Tape Cartridges Handle the Cartridge Carefully e Do not drop the cartridge If the cartridge drops slide the cartridge door back and ensure that the leader pin is properly seated in the pin retaining spring clips e Do not handle tape that is outside the cartridge Handling the tape can damage the tape s surface or edges which may interfere with read or write reliability Pulling on tape that is outside the cartridge can damage the tape and the brake mechanism in the cartridge Do not stack more than six cartridges Do not degauss a cartridge that you intend to reuse Degaussing makes the tape unusable Environmental and Shipping Specifications for Tape Cartridges Before you use a tape cartridge acclimate it to the operating environment for 24 hours or the time necessary to prevent condensation in the drive the time will vary depending on the environmental extremes to which the cartridge was exposed The best storage container for the cartridges until they are opened is the original shipping container The plastic wrapping prevents dirt from accumulating on the cartridges and partially protects them from humidity changes When you ship a cartridge place it in its jewel case or in a sealed moisture proof bag to protect it from moisture contaminants a
37. Support Make sure that Fibre Channel Tape Support is enabled on the HBA if you are installing a library with a Fibre Channel drive Backup Application Installation Refer to the documentation included with your backup application software instructions on how to verify proper installation Device Driver Installation Make sure that the proper device driver if applicable is installed for the library NOTE Many backup applications use their own drivers for the library and drive Before installing a driver make sure it will not be in conflict with the software Contact your Backup Application vendor for this information Library Recovery Problem Determination The 2U and 4U library firmware will generally retry failed operations up to three times before posting a failure to complete the operation or in some situations proceeding with an operation that can be completed in an alternative manner Of course if the operation is successful within the allotted retry count the appropriate retry counter is updated and recorded in the retry log and the next library operation will commence For example failure to pick or place a cartridge from or to a designated cell or drive location after exhausting the retry count will result in a failed operation with the appropriate error code However failure to detect a particular cell location by sensing the prism fiducial located on the cell shelf because it is missing or damaged will eventually r
38. an IPv4 address For IPv6 enter only an IPv6 address For both IPv4 amp IPv6 enter an IPv4 address and an IPv6 address a Press the SELECT button to highlight the IP Address field b Press the UP or DOWN button to select the digits in the first octet of the IP Address and press SELECT c Repeat Step b for the remaining octets d Press the SELECT button to apply your entries 6 Repeat Step 5 for each of the following e Netmask Gateway 7 Press the DOWN button to select Ethernet and change the setting Highlight SAVE and press the SELECT button to apply your new configuration If changes were made to the Network settings a pop up menu will display the option to reboot the library or cancel the reboot If you select CANCEL in the pop up menu you will need to power cycle the library for the network changes to be applied NOTE Instead of SAVE you can select CANCEL to cancel all of your entries and return to the Configure menu 10400367 001 04 2012 2012 Overland Storage Inc 44 9 NEO 200s 400s User Guide Configuring Your Library Web User Interface Logging in to the Web User Interface To log in to the Web User Interface 1 On your host computer open an Internet browser 2 In the browser address field enter your library s IP Address For DHCP and or Stateless Autoconfig use the Operator Control Panel to determine the IP Address assigned to your library Navigate to Monitor gt Library gt Network Scroll
39. code a library s inventory operation will take much longer if the bar code label is not readable Remove the label from the label sheet carefully Do not stretch the label or cause the edges to curl e Position the label within the recessed label area El e With light finger pressure smooth the label so that no wrinkles or bubbles exist on its surface e Verify that the label is smooth and parallel and has no roll up or roll over The label must be flat to within 0 5 mm 0 02 in over the length of the label and have no folds missing pleces or smudges Do not place other machine readable labels on other surfaces of the cartridge They may interfere with the ability of the drive to load the cartridge 10400367 001 04 2012 2012 Overland Storage Inc 46 6 NEO 200s 400s User Guide Write Protect Switch Write Protect Switch 6780026 The position of the write protect switch on the tape cartridge Efl determines whether you can write to the tape If the switch is set to The locked position solid red data cannot be written to the tape The unlocked position black void data can be written to the tape If possible use your server s application software to write protect your cartridges rather than manually setting the write protect switch This allows the software to identify a cartridge that no longer contains current data and 1s eligible to become a scratch blank data cartridge Do not write protect scr
40. code information e SCSI Logs ASC ASCQ and FSC information Additional Sense Code ASC Additional Sense Code Qualifier ASCQ Fault Symptom Code FSC Service Library Save Drive Dump This menu item allows a drive dump to be saved to the host computer Save Drive Dump Select Drive ilv Save Drive Dump annd Select the drive Then click Save Drive Dump Once the Save Drive Dump button is clicked the user will have the option of saving the drive dump to their hard drive The progress status for the drive dump is shown on the System Status screen to the right of the main Web User Interface screen 10400367 001 04 2012 2012 Overland Storage Inc 45 28 NEO 200s 400s User Guide Web User Interface Menus NOTE Ensure that all the pop up facilities on the web browser are set to enable pop up boxes to appear For example on the Microsoft Internet Explorer under Tools ensure that the Pop up Blocker is turned OFF and Internet Options gt Security gt Custom Level gt Downloads gt Automatic Prompting for file Downloads and File Downloads are both Enabled Once saved on the hard drive it can be emailed to Tech Support for analysis if needed NOTE The dump may take as long as 20 minutes to complete The System Status portion of the screen shows Drive Dump in Progress with the number of kilobytes transferred Service Library Perform Diagnostics NOTE When running the System Test the library must contain at least
41. down to the library address information and make note of the address Enter the IP Address in your internet browser address field to access your library with the Web User Interface The library address information may include one or more of the following address types IP Address IPv4 static or DHCP Static IPv6 Address e Link Local IPv6 Address e Assigned IPv6 address DHCP or Stateless Autoconfig For Pv4 enter your library s IP Address using the 0 0 0 0 format four octets e For IPv6 enter your library s IP Address using the following format http 0 0 0 0 0 0 0 0 For Dual Stack IPv4 IPv6 enter your library s IP Address for either IPv4 or IPv6 3 When the login screen appears select admin for a User ID and enter secure or your new password for a Password secure Login IMPORTANT For security purposes Overland recommends that you change the default password Checking Firmware Level It is important to run the latest level of firmware To ensure that you are running the latest levels of library firmware drive firmware and SNMP MIB Management Information Base file complete this procedure 1 Verify the SNMP MIB file currently installed on your SNMP server 2 Verify the levels of library and drive firmware currently installed on your library by completing the following steps a Expand Monitor Library in the left navigation pane of the Web User Interface b Click Library Identity and make
42. e When shipping a cartridge use the original or better packaging e Always ship or store a cartridge in a jewel case e Use only a recommended shipping container that securely holds the cartridge in its jewel case during transportation Ultrium Turtlecases by Perm A Store have been tested and found to be satisfactory They are available at www turtlecase com a69i0077 e Never ship a cartridge in a commercial shipping envelope Always place it in a box or package e Ifyou ship the cartridge in a cardboard box or a box of a sturdy material ensure the following Place the cartridge in polyethylene plastic wrap or bags to protect it from dust moisture and other contaminants e Pack the cartridge snugly do not allow it to move around e Double box the cartridge place it inside a box then place that box inside the shipping box and add padding between the two boxes F a69i0076 Provide Proper Acclimation and Environmental Conditions e Before you use a tape cartridge acclimate it to the operating environment for 24 hours or the time necessary to prevent condensation in the drive the time will vary depending on the environmental extremes to which the cartridge was exposed e Ensure that all surfaces of a cartridge are dry before inserting it 10400367 001 04 2012 2012 Overland Storage Inc 4 6 8 NEO 200s 400s User Guide Cartridge Care and Handling Do not expose the cartridge to moisture or direct sunligh
43. eid ere tona tec theta nca ee te e diee ro t e ceo ee eene voveo de 7 12 10400367 001 04 2012 2012 Overland Storage Inc 4 vii NEO 200s 400s User Guide Contacting Overland Technical Support ccceccscsscscsccscsccsssccsssccsesccsescstsscssescstsscseeecsesesecsecsessceesecesesnssesscsnens 7 13 Chapter 8 Error Codes Preparirig To Resolve ari Error COGS nnt rr rtr deer derer terere deae een a he area ra 8 1 EOF CODES qe M 8 2 SUB Emor GOSS ee TT 8 6 Waning EVENTS TTE 8 9 Chapter 9 Service Procedures Removing Cartridges from Magazine Slofs sse ennt tnter tritt nnne ns 9 Releasing the Magazines Manually 5 3 titt arteriis etoe rea deco e ehe ete rage ie arse eade 9 1 TotalStorage Tape Diagnostic Tool IDT 2 uei e eec tex et eene inet pee te t en hte etin teret 9 2 Contacting Overland Techrical Suppr sssusa aA AS 9 3 Appendix A Specifications Physical SpecifiCOlloris x 5 eee e barbe a a uiid rice N A Elecitical SDecific atlOris soi e eie omn anis dem Bina andes A 1 ENVIROMMENIG SPSCHICGHIOMS P M A Operational Spec COllOFls uscite e a con rd o iot SERO C D Ce bed N A 2 Product Environtmneht ee n ree EUER RU EN ERX E ERE PO O E LU ge pee v Pe PEE ERE A 3 SUDPOMEC DEVICES DIIVEMS x eter ee ree eene avere RR PEN ERES We OR re VI ree er IEEE WR ERE A 3 Appendix B Physical Configurations 2U Library Physical ConflgUrGllOri 5 tac cierre chen hl
44. gt Move Media and select a Mail Slot as the destination b Using the OCP select Control gt Open I O Station Mail Slot c Remove cartridge If cartridge was reported as Bad properly dispose the cartridge 4 Close the Mail Slot If the amber LED was lit because of bad media the Attention LED will turn OFF NOTE If the amber LED is still on check the power supply or the power supply fans See Isolating a Power Supply Problem on page 7 7 Contacting Overland Technical Support For help with your NEO 200s 400s library search at http support overlandstorage com kb You can email our technical support staff at techsupport overlandstorage com or get additional technical support information on the Contact Us web page http docs overlandstorage com support For a complete list of support times depending on the type of coverage visit our website at http docs overlandstorage com care 10400367 001 04 2012 2012 Overland Storage Inc 47 13 overland storage Chapter 8 Error Codes If an error occurs during operation of the library the library stops the current operation and displays an error code on the LCD screen Unless otherwise noted in Error Codes try to resolve the error by cycling power to the library and retrying the last operation If the error persists contact Overland Technical Support Example Error Code The OCP shows the following EVENT 6 8D 07 Where e 6 indicates the positio
45. note of the library firmware revision Click Drive Identity and make note of the drive firmware revision a 9 Log out of the Web User Interface 10400367 001 04 2012 2012 Overland Storage Inc 44 10 NEO 200s 400s User Guide Configuring Your Library Web User Interface 3 Download the latest library firmware drive firmware and SNMP MIB Management Information Base file from the Overland NEO website a Go to http docs overlandstorage com neo b Compare the firmware level available on the web to those that you made note of in Step 1 e Ifyou are running the latest levels of library and drive firmware proceed to Step 5 e Ifyou are not running the latest levels of library and drive firmware download the firmware that needs to be updated to your library host Step 4 4 If necessary update library and drive firmware on your library a Goto http docs overlandstorage com neo b On the page locate the latest firmware updates c Click the firmware link and follow the instructions to download the file Do this for both library and drive firmware if necessary 5 Install the MIB file on your SNMP server Refer to your server application documentation for instructions Update the library firmware before normal operation starts Refer to the Technical Bulletin located with firmware on installation instructions Configuring Library Settings Use the following procedures to configure either the logical or physical
46. of 2U Libraries When two half height drives are installed in a 2U library the library firmware will support partitioning The first partition will contain the first magazine and the first drive The second partition will contain the second magazine and the second drive The Mail Slot if configured as I O will be shared Partitioning of 4U Libraries When one or more half height drives are added to a 4U library the library firmware will support partitioning The first drive is Drive 1 the drive above it is called Drive 2 and so forth Configuration of a One Partition System A one partition system configured for a 4U library contains any and all drives present in any drive positions and it will contain all four magazines When configured with one logical partition the Element Address assignments will be as follows DTE assignments will be as shown in the figure below 10400367 001 04 2012 2012 Overland Storage Inc 4 B 3 NEO 200s 400s User Guide Library Partitioning and Element Addressing Drive 4 Element Address 259 Magazine Magazine 2 4 rive Element Address 258 Drive 2 Element Address Magazine Magazine 257 1 3 Drive 1 Element Address 256 a77ugt t Front side STE assignments Logical Library 1 Slot1 through 23 4096 0x1000 through 4118 0x1016 Configuration of a Two Partition System A two partition system must have a minimum of two drives but may have
47. of 4U Libraries When one or more half height drives are added to a 4U library the library firmware supports partitioning The first half height drive in the bottom position is called Drive 1 The half height drive above it is called Drive 2 And so forth up to four drives Mixing of Drives The libraries support a mix of Ultrium 4 and 5 drives in the same physical library and the same logical library NOTE While the libraries also support a mix of SAS and Fibre Channel drives in the same physical library and same logical library mixing drive interface types in the same logical library is not recommended Configuration of a One Partition System A single partition system configured for a 4U library contains any and all drives present in any drive positions and all four magazines When configured with one logical partition the Element Address assignments will be as follows for the Data Transfer Drive Element DTE and the Storage Elements STE DTE assignments Drive 4 Element Address 259 Magazine 2 Magazine 4 Element Address 258 Drive 2 Element Adidasa Magazine Magazine 1 3 Element Address 256 Front side a77ugt61 STE assignments Logical Library 1 Slot 1 through 23 4096 0x1000 through 4118 0x1016 Configuration of a Two Partition System A two partition system must have at least two drives installed One drive must be installed in either drive position 1 or
48. power ON 4 If both the Operator Control Panel and Web User Interfaces are inoperable or frozen and the latest firmware has been installed the controller card CRU electronics is the most likely failure If only the Web User Interface has failed please see Isolating Web User Interface Problems on page 7 11 before replacing any CRUs 10400367 001 04 2012 2012 Overland Storage Inc 47 10 NEO 200s 400s User Guide Procedures for Isolating CRU Problems 5 Ifa control card error code has been obtained and reseating power cycling and updating the library firmware did not fix the problem the library controller card is most likely failing and should be replaced 6 If an error code indicates an accessor type error such as slider elevator or drive sled release and remove both magazines and examine the accessor path for any obvious obstruction or problems Resolve any observed problem if possible Execute a Library System Test If the problem is persistent replace the library chassis 7 Ifthe problem is intermittent or if a particular electronic or mechanical function of the library is not working properly as evidenced through observation or by error code the library chassis is the most likely failing component Execute a Library System Test See Service Library Perform Diagnostics on page 5 29 for the Web User Interface or Service Run Tests on page 5 9 for the Operator Control Panel If the problem is persistent replace
49. same version of firmware currently installed in the library D8 Data base error i D9 No SCSI IC detected DA While running the Library Verify Test 1 Check the bar code label on the scratch cartridge and run the the bar code reader read different bar Library Verify test again code data for the same customer 2 If the error recurs contact Overland Technical Support supplied scratch cartridge label DB Warning Event See Warning Events on page 8 9 DC I C Bus Failure 1 Retry the operation 2 After several occurrences contact Overland Technical Support DD Warning Event DE Warning Event See Warning Events on page 8 9 DF Warning Event 10400367 001 04 2012 2012 Overland Storage Inc 48 4 NEO 200s 400s User Guide Error Codes Error Code Description User Action EO Incompatible magazine detected 1 Remove magazine from library 2 Reinsert the magazine in the library 3 If error recurs contact Overland Technical Support E2 New hardware found Library firmware Upgrade library firmware to the latest version upgrade required EB Power supply health check failed due Refer to Isolating a Power Supply Problem on page 7 7 to a power supply failure FO Drive over temperature condition 1 Check the ambient temperature conditions and check all The subcode indicates which drive is fans affected For example subcode 02 2 Refer to Isolating Drive Sled Problems indicates Drive 2 F1 Driv
50. set of standard operating system interfaces based on the Unix operating system The need for standardization arose because enterprises using computers wanted to develop programs that could run on multiple platforms without the need to recode Preferred Path The preferred path is the default path When the path selection policy is set to Failover Failback the preferred path is always used if it is available If the preferred path fails I O switches to another path If it is later restored I O switches back to the preferred path Protocol A standardized set of rules that specifies the format timing sequencing and or error checking for data transmissions PTP Short for Point to Point PTP is the common mode of attachment to a single host PTP is sometimes used to attach to a Fibre Channel switch for SAN connectivity Public Access Share A share that allows all users read write access to the filesystem Quiesce The pausing or altering the state of running processes on a computer particularly those that might modify information stored on disk during a backup in order to guarantee a consistent and usable backup This generally requires flushing any outstanding writes Quota A limit on the amount of storage space on a volume that a specific user or NIS group can consume Restrict Anonymous A Windows feature in which anonymous users cannot list domain user names and enumerate share names Microsoft has provided a mechanism in t
51. the Power On box The displayed information will vary depending on the library model and drive type SAS or Fibre Channel This table lists all available elements on this page An X indicates that the element displays for the specified drive type Menu Item Description Fibre SAS Power On For each drive click in the box to power ON the selected drive X X Control Path The control path drive communicates messages from the host to X X the library Select this option for each drive that you want to be a control path drive At least one drive in each logical library must be designated as a control path drive Port A Configuration Speed For each Fibre Channel drive click the drop down list and select X Automatic 1Gb s 2Gb s 4 Gb s or 8 Gb s Selecting Automatic will allow library speed to automatically negotiate to the current server speed Topology For each Fibre Channel drive click LN Port L Port or N Port X FC AL Loop ID This is the loop position number if the drive is in an arbitrated X loop configuration Port B Configuration is not used in this library Configure Library Network This page shows the current network configuration of the library and allows modification to the configuration When a change is requested a pop up box checks confirms the request 10400367 001 04 2012 2012 Overland Storage Inc 45 20 NEO 200s 400s User Guide Web User Interface Menus 1 Click Network in the left navigatio
52. the drive LC fibre side of the interposer to the drive library Power Cord Attachment WARNING This device has more than one power cord Disconnect ALL power supply cords before servicing AVERTISSEMENT Cet appareil a plus d une cordon d alimentation D branchez TOUTES les cordons d alimentation avant l entretien 1 Remove the protective label from the power receptacle on your library 27703197 2 Plug one end of each power cord into each power supply connector on the back panel of the library 3 Plug the other end of each power cord into the nearest properly grounded power outlet Use separate power sources for each power supply for redundant power 4 Turn ON the library using the Power button Check the Operator Control Panel display to make sure the library is receiving power If it is not check the power connections and your power source During the Power On Self Test POST all four LEDs are illuminated briefly followed by a flashing Ready LED When the initialization sequence is complete the Home screen is displayed 10400367 001 04 2012 2012 Overland Storage Inc 44 7 NEO 200s 400s User Guide Configure Library Settings Configure Library Settings The library can be configured using the Web User Interface and or the Operator Control Panel The recommended method for configuring your library is using the Web User Interface See Configuring Your Library Web User Interface on page 4 8 and Configurin
53. the library chassis 8 Ifthe library is taking an extended amount of time in recovery to complete initialization perform an inventory or executing a cartridge movement within the library and after finding the magazine cell fiducials to be present with no visible damage and correctly installed suspect the sensor emitter on the accessor mechanism to be inoperable Execute a Library System Test See Service Library Perform Diagnostics on page 5 29 for the Web User Interface or Service Run Tests on page 5 9 for the Operator Control Panel If the problem is persistent replace the library chassis Isolating Web User Interface Problems If the Web User Interface is not functioning at all or if it is intermittently functioning review the following steps to ensure that it is properly configured or to help determine which CRU or part needs to be replaced The complete Web User Interface electronics reside on the library controller card CRU 1 Ensure that the Ethernet cable is securely plugged in the rear of the library at the Ethernet port 2 Ensure that the correct IP Netmask and Gateway addresses are keyed into the network parameters From the Operator Control Panel navigate to Configure gt Network 3 Ensure that the correct IP address is being used on the web browser If you get a security certificate alert when logging in to the Web User Interface you can install the certificate or allow an exception depending on
54. the same number of data cartridges as there are drives in that library For example if your library has 4 drives installed you must have 4 or more data cartridges in the library prior to the start of the test If there are fewer data cartridges than drives in the library an error message Slot Empty will occur and the test will not complete successfully The media type must be compatible with the drive type Otherwise an error message Incompatible Media will occur and the test will fail This page provides the system administrator with general tests to verify the usability and reliability of the library Perform Diagnostics System Test No Cydez 1 lt d The System Test uses resident data cartridges to test the load and unload capability of the drives and ensure that the library mechanics are working satisfactorily No data will be written to the cartridges and the cartridges will be returned to their normal slot location The Slot To Slot test will move each resident data cartridge from one slot to another for each test cycle requested When completing the Slot To Slot test you need to inventory your library before placing it back online since this test scrambles the cartridge slot locations The user selects the number of test cycles before starting the test from the EXECUTE button To cancel the test before it completes the cycles select the STOP button NOTE The Web User Interface System Status screen will indicate
55. three or four drives Partition 1 will contain any drives in drive position 1 and drive position 2 Partition 1 will also contain magazine 1 and magazine 2 Partition 2 will contain any drives in drive position 3 and drive position 4 Partition 2 will also contain magazine 3 and magazine 4 When configured with two logical partitions the Element Address assignments will be as follows DTE assignments will be as shown in the figure below 2 Drives 3 Drives 4 Drives Magazine Magazine 2 4 Element Address Element Address Magazine Magazine 257 257 1 3 a77ugi62r Drive 1 Drive 1 Drive 1 Element Address Element Address Element Address 256 256 256 Front side L Partition 1 zx Partition 2 STE assignments Logical Library 1 Slot 1 through slot 21 4096 x1000 through 4116 0x1014 Logical Library 2 Slot 22 through slot 45 4096 x1000 through 4019 0x1017 Configuration of a Three Partition System A three partition system must have at least three drives installed A drive must be installed in drive position 1 another drive must be installed in drive position 2 and another drive must be installed in either drive position 3 or drive position 4 Partition 1 will contain the first drive and the first magazine Partition 2 will contain the second drive and the second magazine Partition 3 will contain any drives in drive position 3 and drive position 4 Partition 3 will also contain magazine 3 and ma
56. value 10400367 001 04 2012 2012 Overland Storage Inc 42 4 NEO 200s 400s User Guide Web User Interface Toggling Values Toggle values are used to switch between two different states like ON and OFF 1 After navigating to the menu item press the SELECT key to select the menu item 2 Using the UP and DOWN keys select one of the various predefined states for that item 3 Press the SELECT key to apply the new state Entering Numerical Values Numerical values are needed for network addresses password entries and other configuration entries 1 After navigating to the menu item the current value is displayed and the cursor highlights the first digit of the value that can be changed 2 For each digit to be changed in the value a Use UP and DOWN to increment or decrement the digit b Press SELECT to highlight the next editable digit 3 Press SELECT at the last digit to apply the complete entry or press CANCEL to cancel the whole edit process and maintain the original value Web User Interface Many of the same operations performed from the Operator Control Panel can also be performed remotely using the Web User Interface The Web User Interface lets you monitor and control your library from any terminal connected to your network or through the World Wide Web WWW The Web User Interface hosts a dedicated protected Internet site that displays a graphical representation of your library For static IP Addresses on
57. 0 0 0 0 0 To determine your Router Assigned IP Address navigate to Monitor gt Library gt Network on the Operator Control Panel For the IPv6 Router Assigned Addresses to be displayed on the Operator Control Panel the Network must be configured to IPv6 Only and the Stateless Autoconfig on the must be set to ON System Status The System Status screen is always present after login giving current status of the library 10400367 001 04 2012 2012 Overland Storage Inc 42 6 NEO 200s 400s User Guide Web User Interface NEO 200s NEO 400s System Status System Status View Legend View Legend 03 28 2007 15 59 24 03 26 2007 15 27 45 library Name BOSTON141 Library Name ATLANTA162 m Ready deem Ready Drive 1 Status Ready Drive 1 Status Ready Slots Empty Total 22 23 R Drive 2 Status Read 1 0 Station Disabled H Def pes Y library Time 15 59 24 E Slots Empty Total 1 0 Station Closed Ubrary Time 15 27 45 Auto Clean Status Chk Media Rsvd Slot Power Supply 20nine Status at aga Status icons indicate the following conditions The green check mark indicates that the library is fully operational and that no user intervention is required The yellow exclamation point indicates that user intervention is necessary but that the library is still capable of performing operations This condition can be caused by a media library redundant power supply power supply fan or a drive sled problem To determine which view the Sys
58. 04 2012 2012 Overland Storage Inc 4 11 NEO 200s 400s User Guide Configuring Your Library Web User Interface Active Slots Select the number of active slots you would like to assign in your library This item will affect the number of Res Reserved Slots in your library For more information refer to Configuring Mail Slots and Reserving Slots on page 5 32 NOTE Slots can be reserved so that they are invisible to the host It may be necessary to reserve slots in order to match the number of available slots to the ISV software licensing Slots will be reserved starting with the highest element address If your library does not have a dedicated cleaning cartridge slot and you desire to enable Auto Clean you must designate a reserved slot which can be used to hold the cleaning cartridge e T O Station Enabled If checked the Mail Slots are enabled If not the first three slots in a 4U library or the first slot in a 2U library are configured as normal storage See Configure Library Genera on page 5 18 Auto Clean Enabled Automatically cleans drive when drive requests cleaning and cleaning cartridge is present in a reserved slot All cleaning cartridges must have CLN as part of the bar code The Universal Cleaning Cartridge has the bar code label CLNUxxLx Bar Code Label Length Reported to Host Choose between 6 and 8 With 6 the first six characters of the cartridge VOLSER Volume Serial Numbers will be re
59. 1 71 kg 69 9 Ibs Electrical Specifications Parameter Measurement Voltage 100t0127 200 to 240 VAC 4 0 to 2 0 A Frequency 50 to 60 Hz Power consumption 110W For additional information about installation specifications see Choosing a Location on page 4 1 Environmental Specifications Temperature Operating 10 to 35 C 50 to 95 F Storage without cartridges 30 to 60 C 22 to 140 F Wet bulb operating 26 C 79 0 F maximum Temperature shock immunity maximum 10 C 18 F per hour rate of change Miscellaneous Dust concentration less than 200 microgram cubic meter Altitude operating 2500 meters 8200 ft at 25 C ambient Acoustical noise sound power levels LwAd Idling 6 6 Maximum 6 8 in bels 1 bel 10 dB 10400367 001 04 2012 2012 Overland Storage Inc lt 4 A 1 NEO 200s 400s User Guide Operational Specifications Humidity Operating 15 to 80 RH non condensing Storage without cartridges Operational Specifications 10 to 90 RH non condensing Library with Ultrium 5 drives 2U Library Maximum storage Maximum number of data capacity cartridges 24 Native 36 TB Compressed 72 TB 2 1 compression AU Library Maximum number of data cartridges 48 Native 72 TB Compressed 144 TB 2 1 compression Number of slots 24 including Mail Slots 48 Including 3x Mail Slots Sustained na
60. 1014 Ox102C 0x102B Ox102A 0x1029 Slot 14 Slot 15 Slot 16 Slot 17 Drive 2 Slot 41 Slot 40 Slot 39 Slot 38 4009 4110 4111 4112 257 4136 4135 4134 4133 Ox100D Ox100E Ox100F 0x1010 0x101 0x1028 0x1027 0x1026 0x1025 Slot 10 Slot 11 Slot 12 Slot 13 Slot 37 Slot 36 Slot 35 Slot 34 4105 4106 4107 4108 4132 4131 4130 4129 0x1009 0x100A Ox100B Ox100C 0x1024 0x1023 0x1022 0x1021 Lower Left Magazine Lower Right Magazine Mail Slot 3 Slot 7 Slot 8 Slot 9 Slot 33 Slot 32 Slot 31 Slot 30 4103 4102 4103 4104 4128 4127 4126 4125 0x12 0x1006 0x1007 0x1008 Drive 1 0x1020 Ox101F Ox101E 0x101D Mail Slot 2 Slot 4 Slot 5 Slot 6 256 Slot 29 Slot 28 Slot 27 Slot 26 4099 4099 4100 4101 0x100 4124 4123 4122 4121 0x11 0x1003 0x1004 0x1005 0x101C 0x101B 0x101A 0x1019 Mail Slot 1 Slot 1 Slot 2 Slot 3 Slot 25 Slot 24 Slot 23 Slot 22 16 4096 4097 4098 4120 4119 4118 4117 0x10 0x1000 0x1001 0x1002 0x1018 0x1017 0x1016 0x1015 Library Partitioning and Element Addressing Library 4U systems with firmware versions of 1 70 and higher and containing at least 2 drives have the ability to be configured into logical libraries create partitions It is possible to configure 1 2 3 or 4 partitions in the 4U library Additionally the 2U library with two drives can be configured into one or two partitions Each library must contain at least one drive per logical library partition Partitioning
61. 21 4096 x1000 through 4107 0x100B Logical Library 3 Slot 22 through slot 33 4096 x1000 through 4107 0x100B Logical Library 4 Slot 34 through slot 45 4096 x1000 through 4107 0x100B SCSI Element Addressing Every logical library starts at the first drive slot with the current assigned element start address default value 256 It will be incremented from the bottom to the top slots for every drive slot The SCSI specification does not allow gaps in the SCSI element addressing Special handling is needed for empty drive slots to fulfill the specification Also temporarily removed drives need to have their addresses preserved to not confuse the attached host and host application Generally only drives which are currently physically available or temporarily removed are reported Empty unused slots located at the bottom or the top should not be reported with an exception in case of a Removed condition A drive slot which does not contain a drive and has a position between used slots needs to be reported as a SCSI element To signal the host application that this slot is not usable its ACCESS bit will be disabled NOTE When reducing the number of drives in your library update the Logical Library configuration This will remove the Attention LED on the front panel and the exclamation mark on the Home screen indicating that a drive is missing 10400367 001 04 2012 2012 Overland Storage Inc 4 B 5 overland storage Appe
62. 4 13 email notification 4 17 general library settings 4 11 logging on 4 10 logs andtraces 4 16 network settings 4 13 SNMP configuration 4 18 user access 4 15 Web User Interface problem isolating 7 11 WORM write once read many 6 3 write protect switch 6 7 WWNN 5 4 10400367 001 04 2012 2012 Overland Storage Inc lt div
63. 43 SCSI I O Station Mail Slot disabled 44 SCSI flash image does not fit boot code 45 SCSI media removal prevented by drive Refer to your host application documentation for problem 46 SCSI media removal prevented by detenta ofa eus library 47 SCSI flash image does not fit Check the version of firmware used for the upgrade personality 48 SCSI drive type not supported inthis Check whether a version of firmware is available which supports library this drive type For a list of supported drives refer to Ultrium Tape Drives 49 SCSI incompatible magazine Check your configuration settings magazine not accessible 4A SCSI source not ready Complete move process and retry operation 4B SCSI destination source not ready 4C SCSI library controller busy Complete process and retry operation 4D SCSI cannot make reservation Refer to your host application documentation for problem 4E SCSI invalid slave robotic controller determination information request 4F SCSI robotic axes motors aren t Check robotics status Refer to Isolating a Library Controller Card vs initialized Accessor Enclosure Problem 50 SCSI cartridge belongs to another Refer to your host application documentation for problem partition determination information 55 SCSI invalid license key entered Re enter license key If problem persists contact Overland Technical Support 58 Recovered Error SCSI parity error No user action is required 59 Recovered Error Error log o
64. Auto Config Click this item ON to have the IP Address of your library automatically set by the network router Static Address Enter the assigned IPv6 address The format of an IPv6 IP address is a 128 bit numeric address written as 8 groups of four numbers separated by colons e Prefix Length The default prefix length is set to 64 but can be set to any length depending upon the address used Gateway Address Enter the assigned IPv6 Gateway address This address allows access outside the local network 5 Click one of the following Refresh to cancel the changes made to the screen e Submit to apply the changes made to the screen NOTE Depending on the changes made you will either be disconnected and need to login again or reboot the library If a reboot is required a Warning message appears after the Submit button is clicked Configure Library User Access This page allows the user to add and modify user accounts See Login on page 2 6 for information on user types Roles C Gssbie fapereser C ouesis User LE re Use New Peowword tnter Up To Tew Charecters oo ese eeee Ss T Support Comtact Reppert Name Sapper Phe Sapport Grad Refresh Suome The Configure Library User Access page is only accessible to the Admin and Service login Access is denied to User and Superuser logins The Admin login has access to all library functions except Service Libra
65. Codes run Library verify Operator Control Panel Service gt Library Verify If the test passes the Error LED will turn OFF e If the test fails cycle library power to turn the Error LED OFF To check the library error logs log on to the Web User Interface and click Service Library gt View Logs If the Operator Control Panel displays WARNING Unit Busy click OK to turn the error LED OFF FIRMWARE Determining current firmware levels Many problems can be resolved by a firmware upgrade Ensure that both the library and drive firmware are at the latest levels available Compare the firmware levels on the Operator Control Panel with the latest levels shown at http docs overlandstorage com neo Library firmware Monitor gt Library gt Identity gt Version Drive firmware Monitor gt Drives gt Identity select a drive gt Firmware Rev Update library firmware Refer to Service Library Upgrade Firmware on page 5 29 Update drive firmware Refer to Service Service Drives on page 5 10 or Service Library Upgrade Firmware on page 5 29 CARTRIDGE MOVEMENT PROBLEMS Cartridge placement problems Magazine slot prism fiducials NOT seated properly can result in gripper or slider error codes due to the fiducial interfering with the back edge of the cartridge Release and pull magazines out of the library for inspection To release the magazines using the Operator Control Panel navigate to Control gt Magazine a
66. Control Panel IPv6 Only Monitor gt Library gt Network NOTE If you choose Dual Stack IPv4 amp IPv6 you must be prepared to enter both IPv4 and IPv6 IP addresses DHCP Dynamic Host Configuration Protocol If this is enabled your library host will negotiate the connection with the library If DHCP is disabled the following information is necessary to establish the remote access IP Address the IP address of the library Netmask the Network Mask address of the library IP Stack the IP Stack manages static IP addresses Stateless Autoconfig allows IPv6 hosts to be configured automatically when connected to a routed IPv6 network Prefix length the length of the IP address prefix 2012 Overland Storage Inc 4 4 23 NEO 200s 400s User Guide Configuring Your Library Operator Control Panel Static IPv6 address a static IPv6 address that has been assigned to the library Link Local IPv6 address an IPv6 address having link only scope that can be used to reach neighboring nodes attached to the same link Assigned IPv6 address an IPv6 address assigned by a router Gateway the Gateway address of the library Ethernet the current speed setting of the Ethernet interface DNS Server 1 the first DNS server address e DNS Server 2 the second DNS server address NOTE Ifa hostand domain name are entered instead of an address the IPv4 or IPv6 address will be resolved from the DNS u
67. DFE lt CMGINE WAST OSS NR TOT TRENT H 3 4 Chapter 4 Installation amp Configuration CHOOSING d LOCGLIOFI eee ee e epe eee eene eene d mele d i epe e e e e RE 4 WAST CII ACR GI CK dem 4 2 Register to Activate YOUR Watrenty 2 rete eode a erred ed drea a rer de e uada 4 2 Remove he Shipplhg EOCK ie ER ERR E ERU ERE RERLER MEE E ER AER SER UE RURAL DR BRE RERO 4 2 Norel Aare Loyola de LM 4 3 Install Any Add On Componentan ete a erbe bere ee oec dut b meret 4 5 Cable ATIIChETIBBT s ovre idee et ite dr Or a D D EE n Ea T E eE EES aa Tae 4 6 Power Cord ATIGCHITIGDT scies tisse rte rt e yea S S EE RE HU aoe ata rte Speed ed Peres 4 7 Configure LIDLORY SETTINGS aeo o ole no b tare eR e b eR UMEN i eet bu RE d den e ciue 4 8 Using Factory Defaults as Your Configuration iscsi iiaia 4 8 Configuring Your library Web User InTerfCICe oie baee reed eee ree don esent rae nr ieas 4 8 Establishing Remote Access TO Your Bray csssscsssscsscscsccscsscecsscscsecscsscseecsesecsesecsessceesessesesecsessceaseceeseens 4 9 LOGOINGUM TO ThE WED User Interface sides t reete oer eie e Ra de b aee aea Pete 4 10 CHECKING FirmiwW Ote EGVel aue ito deett eret ret i te een E te eere etre ee P dee irent 4 10 ContigurngBbrary Seting eter re He eerte E ree thane ae aL Re Ep ee eene prre pudus 4 1 Drive Interface Identification and Settings eee eee etes eeeee eee en etta theta natae ta tatnen tae sa tai as 4
68. EOL 2 Discard the old EOL tape 8 Not data grade Set when the tape cartridge is not Replace the tape cartridge with a data 10400367 001 04 2012 data grade Any data that you back up to the tape is at risk 2012 Overland Storage Inc grade tape cartridge 4c 3 NEO 200s 400s User Guide Tape Drive Supported TapeAlert Flags Flag Number Flag Name Description Action Required 9 Write protect Set when the tape drive detects that Ensure that the cartridge s write protect the tape cartridge is write protected switch is set so that data can be written to the tape See Write Protect Switch on page 6 7 10 No removal Set when the tape drive receivesan Refer to the documentation for your server s UNLOAD command after the server operating system prevented the tape cartridge from being removed 11 Cleaning media Set when a cleaning tape is loaded No action required Status only into the drive 12 Unsupported format Set when a non supported cartridge Replace the invalid cartridge with a type is loaded into the drive or when supported tape cartridge the cartridge format has been corrupted 14 Unrecoverable Set when the operation failed Do not attempt to extract the tape cartridge snapped tape because the tape in the drive Contact Overland Technical Support snapped 15 Cartridge memory Set when a cartridge memory CM Replace the tape cartridge chip failure failure is detected on the loaded tape cartrid
69. Ea e a E E H M 2 6 SYTEM OTOS onnaa aaa A AE 2 6 Web User Interface Help Pages niusa taian a aaa aa kaaa ta asa tas adaa aaa 2 8 Logging out of the Web User Interface oe ccecssescsssscsssceccscsssscsccececcensecsneccsesecsneccaesccansccassccanscaecscsecanscsansees 2 8 Chapter 3 Installation Planning Determining Number of Logical Libraries esee aeaa ntn ette etna etna itta atenta tne NEAN NANN a 3 1 Pase GUIS IM OS M 3 1 Library AING tcs teen hr hene recede ern e eese cha ocn he oae esee en on even agere e Dur tuom 3 Library Partitioning and Element Addressing ccccssscsscscsccsceccsssccsescesssccsssceasscescaccassceecaceecsesecsusceesansccansceansces 3 1 CoOnhiQuranion Of a OMe PaMiition Systa seinru aA E AN sales carves rie RTL Papa ad ed s 3 2 Configuration of a Two Partition System eee EERE A nitas a taa a haa tasa aa sa aaa anao 3 2 Conliguranion of Three Partili ri SVSTelm 5 iti cie ric rici erri ive A HIER ci db pecie ipee qs 3 3 Configuration Of d Four Parlitlon System ee et detnr trente dna rd ei iaa nente dre erred 3 3 USING PESLSISTSNt BINGIN acs IT E 3 4 Logical Unit Number LUN SCOPI ete eet etse sedeo beoe S 3 4 alex l2 3 4 SAS ISTO RITE TII 3 4 10400367 001 04 2012 2012 Overland Storage Inc 4v NEO 200s 400s User Guide FI
70. Element DTE 3 2 default settings 4 8 4 18 4 25 DHCP 4 14 diagnostics 5 29 display contrast 5 11 disposal PR vi DNS server 5 21 documentation PR v documents related to SnapServers PR v 2012 Overland Storage Inc 4 IX i NEO 200s 400s User Guide drive cleaning 5 26 configuration 5 20 firmware 5 30 information 5 13 logs 5 28 power management 1 7 serialnumber 5 13 status 5 15 drive dump saving 5 28 drive sled 1 7 drive sled problem isolating 7 9 DTE 3 2 E electrostatic discharge information PR v element addressing B 1 error codes 8 1 C 1 Error Log 4 17 5 4 5 23 Ethernet port 1 4 export media 5 32 F factory defaults 4 8 4 18 4 25 Fibre Channel interface cables and speeds 3 5 overview 3 4 sharingona SAN 3 6 zoning for security 3 5 Fibre ChannelInterposer 4 7 firmware level check 4 10 7 3 Firmware Revision WebUI 5 13 firmware upgrade 5 30 front panel buttons Control Keys 1 3 components 1 1 LEDs 1 2 G Gateway address 4 15 H Host Attachment interface problems 7 12 Host Bus Adapter 3 4 7 6 10400367 001 04 2012 host interface cable 4 6 I import media 5 31 interfaces supported 1 7 Internet protocols 1 5 inventory Operator Control Panel 5 6 5 7 Web User Interface 5 16 5 17 IP Address 4 10 IPstack 5 21 IPv4 settings 5 21 IPv6 settings 5 22 ITDT 9 2 L labels bar code guidelines 6 6 bar code overview 6 5 laser safety information PR v LEDs front pane
71. Height configuration The drive sled is a customer replaceable unit CRU and is hot pluggable which is designed for easy removal and replacement Shipping lock and label The shipping lock which secures the accessor during shipping storage location and associated label are stored on the rear panel ofthe library for future use See Removing and Storing the Shipping Lock CAUTION The shipping lock must be removed before powering ON the library to allow the accessor to function properly H USB port Used to save restore library configuration information on a USB device Ba Library Control Board An LED showing the status of the Library Control Board The LED LCC LED flashing 1 flash per second is normal operation Serial port This port is used to communicate serially with the library using an RJ 11 connector For use by Overland service personnel B Ethernet port This port is used to connect the library to a network 10 100 Link LED Description Green indicates link integrity Flashing Network synchronization negotiation Steady On Good connection Off No connection between NIC and hub e Activity LED Description Amber indicates port traffic Flashing Network traffic present Steady On Heavy network traffic Off No traffic H Tape drive LED This LED indicates the current status of the drive When the LED is green it indicates normal drive activity 10 Machine type Model The ma
72. If there is more than one logical library there is a Library Mode entry for each logical library NOTE Ifa Logical Library in Sequential Mode contains more than one drive only the first drive in the Logical Library will be utilized Active Slots It may be necessary to modify the number of active slots to X X agree with the number of slots allowed by your host software To modify the number of active slots in your library click the drop down list and select the number of slots you want active in your library Also the Auto Clean function requires the cleaning cartridge to be in a reserved slot Reserved slots are created by reducing the number of active slots Configure Library Logical Libraries To partition your multi drive library select the number of logical libraries you would like to create in your library then click Submit Logical Libraries eei eei om 3 v Currently configured 3 Refresh Submit I One cartridge magazine cannot be assigned to two logical libraries If you partition a multi drive library each of the magazines must be assigned to a logical library on a magazine boundary The entire magazine must be part of one logical library only In a fully populated 4U library with four logical libraries resource assignments will be as follows Logical Library 1 will contain Drive 1 and the lower left cartridge magazines Logical Library 2 will contain Drive 2 and the upper left cartridge magazines
73. Library Mail Slot C Mechanical problem with There is a mechanical problem with the library the Mail Slot Mail Slot 18 Library Magazine C Library magazine not The library cannot operate without the present magazine 1 Insert the magazine into the library 2 Restart the operation 19 Library Security W Library security has been The door was opened then closed during an compromised operation 10400367 001 04 2012 2012 Overland Storage Inc 4c 2 NEO 200s 400s User Guide Tape Drive Supported TapeAlert Flags Flag Number Flag Name Type Description Action Required 21 Library Offline l Library manually turned The library has been manually turned offline offline and is unavailable for use 22 Library Drive Offline Library turned internal drive The drive inside the library has been taken offline offline This is for information purposes only No action is required 23 Library Scan Retry W There is a potential problem No action is required with the bar code label of the scanner hardware in the library mechanism 24 Library Inventory C The library has detected an Redo the library inventory to correct inconsistency in its inconsistency inventory Restart the operation 27 Cooling Fan Failure W One or more fans inside the This flag is cleared when all fans are working library have failed again 28 Power Supply WwW PSU failure inside the The power supply has failed inside the library library subsystem Cont
74. Maintenance W Library preventative Preventative maintenance of the library is maintenance required required Consult the library user s manual for device specific preventative maintenance tasks 12 Library Stray Tape C A cartridge has been leftin 1 Try unloading the cartridge from the drive the drive inside the library using the Operator Panel or Web User by a previous hardware Interface fault e If the cartridge unloads move the cartridge from the drive to the Mail Slot Remove the cartridge and inspect for damage If not damaged return the cartridge to the library Run Library Verify before resuming normal library operations If the cartridge did not unload from the drive cycle the power supply and try again 2 If the problem persists contact Overland Technical Support 13 Library Pick Retry W There is a potential problem with the cartridge loader picking a cartridge from a drive or slot 14 Library Place Retry W There is a potential problem with the cartridge loader No action is required This flag is cleared placing a cartridge into a when the next move command is received Slot 15 Drive Load Retry W There is a potential problem with the cartridge loader or drive when placing a cartridge into a drive 16 Library Door WwW The operation has failed Clear any obstructions from the library door because the library dooris Close the library door This flag is cleared open when the door is closed 17
75. Media type generation of cartridge 10400367 001 04 2012 2012 Overland Storage Inc 45 6 NEO 200s 400s User Guide Operator Control Panel Menus Control Menu The Control Menu contains the following items Open I O Station Mail Slot Move Cartridges Magazine e Re Inventory Control Open I O Station Mail Slot Use this menu item to open the Mail Slot Open lO Station H 3 NOTE After closing the Mail Slot you must wait for the library to complete its inventory before proceeding with normal library operations Control Move Cartridges Use this menu item to move cartridges in the library Source Type To move a cartridge from point A to point B you must make the following choices Source Type Drive Mail Slot or magazine Only the source types that contain cartridges will be listed Source The choices start with the choice made in the preceding item and then advances through all available choices NOTE If the Attention LED is ON due to a suspect cartridge that cartridge will be identified by an exclamation point when scrolling through the source cartridges Volume Serial The bar code number of the cartridge Destination Type The destination Drive Mail Slot or magazine Destination The choices start with the choice made in the preceding item and then advances through all available choices Control Magazine Use this menu item to unlock the cartridge magazines
76. NL_port Node Node Name NTFS NTP NVRAM OCP Permissions Short for Network Interface Card A board that provides network communication capabilities to and from a computer Short for Network Information Service A network naming and administration system for smaller networks that was developed by Sun Microsystems NIS is a later version that provides additional security and other facilities A Node Loop port is capable of arbitrated loop functions and protocols An NL_Port connects via an arbitrated loop to other NL_Port and at most a single FL_Port NL_Ports handle creation detection and flow of message units to and from the connected systems NL_Ports are end ports in virtual point to point links through a fabric for example NL_Port to F_Port to F_Port to N_Port using a single Fibre Channel fabric switch In the absence of a fabric switch FL_Port NL_Ports can communicate with other NL_Ports in virtual point to point links through a FC AL open loop circuit often through FC AL Arbitrated Loop hub or loop switch devices Any device including servers workstations or tape devices that are connected to a network also the point where devices are connected This is an eight byte 16 character hexadecimal number uniquely identifying a single fibre device It incorporates the World Wide Name and two additional bytes that are used to specify the format In a host system with multiple FC ports all adapters typically use the sa
77. OD seo iei rre meter ER CH RR UY Ge e Le PH Ern P Eee s 4 28 AW Library Cartridge Magones 35 0 erecti et peperere re ERE EP ERE HARDER AURREN 4 29 AU Library Mail Slots IO Station erac e rere tiet ere eee eee ere eR Ee ieee en 4 29 Populating the Library with Data Cartridges sse nennt nennen 4 30 Inserta the Cleaning CGrlrIdge 2 1 det Ent ERROR eR oL ee or Ee EP e er RE ORA REIS 4 30 Registering for Support NOITITICGTIOFL s scisco nrbi er EEREE OR EBU CERE TH EROR EI UEN ROUEN RE IER EE ES 4 3 Chapter 5 Operations Operator Control Panel Navigation sessast aaneen aaa aaaea kaaa kanana ania aa 5 1 Operator Gontrol Panel Meri s neon nt eR SU i dH TOC bra 5 2 MONITOR MENU T 5 2 10400367 001 04 2012 2012 Overland Storage Inc 4 vi NEO 200s 400s User Guide COMMO MEM 5 7 CONGUE MODU esencia nnda CRT ee M M DNO TE HT 5 8 x ifor e rav M 5 8 Webuser itendee MOMUS E 5 11 Monitor EIDEOEY MU 2 55 ipis p D rre EB ODE ERR EY ERE E Ier o e CU E E E E N 5 11 Manage Iron MENU 25 4 94 er derer e teet ie lr e nee esten p ere adorn ee Pe eoa ec rv aee 5 16 Contigure Library UM 5 17 service library Men nicer ho es irt ec bae iure Eee OL heri Poe E Eee ERE 5 26 Import and Export Media during Normal Library Operation sess eene 5 31 E EE
78. P Storage Area Network See SAN Subnet Mask A portion of a network that shares a common address component On TCP IP networks subnets are all devices with IP addresses that have the same prefix Tape Cartridge A magnetically coated strip of plastic in a plastic housing on which data can be encoded Storing data on tapes is considerably cheaper than storing data on disks Tapes also have large storage capacities ranging from a few hundred kilobytes to several gigabytes They are generally used for long term storage and backup or for transporting large amounts of data Tapes come in a variety of sizes and formats Tape Drive A device that reads data from and writes it onto a tape Target A target is a device peripheral that responds to an operation requested by an initiator host system Although peripherals are generally targets a peripheral may be required to act temporarily as an initiator for some commands for example SCSI COPY command Targets are embedded in iSCSI storage controllers They are the software that makes the RAID storage available to host computers making it appear just like any other sort of disk drive TCP IP Short for Transmission Control Protocol Internet Protocol The basic protocol used for data transmission over the Internet Telco Short for Telephone Company When used in reference to a rack it refers to the two posted light weight rack for center mounted appliances Telnet A te
79. Power On Time 42d 17h 25min Accessor Status Ready 1 Left Magazine Present t Present Present Present 1 Right Magazine 2 Left Magazine 2 Right Magazine aTTugne2 Refresh The following table lists all available elements on the Library Identity page An X indicates that the element displays for the specified library type Menu Item Description 2U 4U Status Library status is displayed using icons with text A check mark withthe X X word Ready indicates the library is functioning properly An exclamation point with the word Caution indicates the library can function but is experiencing a problems An X with the word Error indicates the library is not functioning because of a serious problem Cartridge in Transport This identifies a cartridge that is currently being moved by the X X accessor None is displayed if no cartridge is being moved Number of Moves This is the number of times the accessor has moved a cartridge from X X Point A to Point B for example from a storage slot to a drive Total Power On Time This is the total amount of time that the library has been powered ON X X Accessor Status This is the current status of the accessor X X 10400367 001 04 2012 2012 Overland Storage Inc 45 14 NEO 200s 400s User Guide Web User Interface Menus Menu Item Description 2U 4U Left Magazine This displays whether the left magazine is Present or Not Present X Right Magazine This displ
80. SI inquiry string of the tape drive X X Serial Number This is the unique identification number of the tape drive that was X X assigned by the manufacturer Firmware Revision This is the current level of firmware installed on the drive To ensure X X you are running the latest version of firmware visit http docs overlandstorage com neo For information on updating your firmware refer to Service Library Upgrade Firmware on page 5 29 Element Address This is the unique identifier assigned to the drive that allows the host X X to recognize and communicate with the drive Control Path Drive If the drive communicates all messages from the host to the library X X then it is considered the control path drive If the drive is the control path drive this element displays Yes If not this element displays No All drives in a logical library may be a control path drive Data Compression Ifthe drive is compressing data this element displays Yes If not this X X element displays No Interface Type This identifies the drive host interface X Node Name This is the Worldwide node Name assigned to a Fibre drive Worldwide ID This is the Worldwide ID assigned to a SAS drive Ports A and B X Port A This provides information about Port A X Port Name This is the name assigned to a Fibre channel port that is enabled X Topology This is the type of connection to the host X FC AL Loop ID This is the Fibre Channel Arbitrated Loop ID of the drive X
81. Traces in the left navigation pane 10400367 001 04 2012 2012 Overland Storage Inc 4 4 16 NEO 200s 400s User Guide Configuring Your Library Web User Interface Logs amp Traces perta S Continuous Stop Trace At First Error Stopped Trace Level m Iv Cmd 7 Response 7 Event v Trace Data V Low Level V Recovered Trace Error 4 Mard Error Trace Filter tA v Main v orive v coe Interpreter E robete V trace V oc input El oce v SCSI Module SOCI Module Output E Refresh Submit 3 2 For Error Log Mode select Continuous so all information for logs and traces will be captured Trace Level and Trace Filter options can be changed by Service personnel only Click one of the following Refresh to cancel the changes made to the screen Submit to apply the changes made to the screen Configuring Email Notifications NOTE This function is not available on the Operator Control Panel Use this menu item to set up email notification of library errors and warnings 1 Click Configure Library Email Notification in the left navigation pane Email Notification Notify Errors C on Notify Warnings F on To Email Address SMTP Serve Address ipva a03av02 boulder com IPv4 address or Host name and domain Domain Name storage tucson com z Retesh Submit amp If you would like to be notified when an error occurs select Notify Errors If you would like to be n
82. U library three cartridges can be inserted at one time 3 Close the door of the Mail Slot The library will automatically start an inventory The cartridges in the Mail Slot will be counted but unassigned until they are moved into storage slots 4 From the OCP Main Menu select Control Move Cartridges and move the data cartridges into the desired data slots See Control Move Cartridges on page 5 7 or Manage Library Move Media on page 5 17 for more information If the library is not configured for an Mail Slot all slots are assigned to storage and you wish to import media you need to release a magazine and insert the cartridges manually following these steps 1 From the OCP Main Menu select Control Magazine 2 Choose the desired magazine to unlock remove 3 Pull out the magazine and insert a data cartridges into the empty slots 10400367 001 04 2012 2012 Overland Storage Inc 4 5 31 NEO 200s 400s User Guide Configuring Mail Slots and Reserving Slots 4 Push the magazine back into the library The library will automatically start an inventory 5 To move cartridges in the magazine once they are inserted from the OCP Main Menu select Control gt Move Cartridges and move the data cartridges into the desired slots See Control Move Cartridges on page 5 7 or Manage Library Move Media on page 5 17 for more information NOTE If you run a library configuration backup program on your host co
83. a during Normal Library Operation e ULT3580 HH5 drives e The latest firmware for the LTO5 HH drive is compatible with all LTO5 HH drives Upgrade the drive with the latest firmware if the drive Update function terminates with a message indicating incompatible firmware Service Library Reboot CAUTION Some options of the Web User Interface take the library OFFLINE This inactive mode can interfere with host based application software causing data loss Ensure that the library is idle before attempting to perform any remote operations that will take the library OFFLINE This page is used to perform a library reboot Reboot There is a default time delay when the Web User Interface page refreshes itself This time should be sufficient to reload the page However during a reboot the connection to the library may be lost If the connection is lost the user will have to reload the page manually Click the Reboot button to initiate the reboot Import and Export Media during Normal Library Operation Import Media Data cartridges can be inserted and taken out of a magazine while the library is in operation If the library contains an Mail Slot and you wish to import media follow these steps 1 From the OCP Main Menu select Control gt Open 1 0 Station The Mail Slot will unlock itself 2 Pull out the magazine and insert a data cartridges into the Mail Slot Ona 2U library only one cartridge can be inserted at a time On the 4
84. act Overland Technical Support 32 Unreadable Bar Code The library was unable to Check the labels for damage Labels read the bar code on a cartridge Critical Needs immediate action W Warning Action to be taken Information Information for user Tape Drive Supported TapeAlert Flags Flag Number Flag Name Description Action Required 3 Hard error Set for any unrecoverable read write See the action required for Flag Number 4 or positioning error this flag is setin 5 or 6 if set in this table conjunction with flags 4 5 or 6 4 Media Set for any unrecoverable read write Replace the tape cartridge or positioning error that is due to a faulty tape cartridge 5 Read failure Set for any unrecoverable read error If Flag Number 4 is also set the tape where the isolation is uncertain and cartridge is defective Replace the tape failure could be due to a faulty tape cartridge cartridge or drive hardware 6 Write failure Set for any unrecoverable write or If Flag Number 9 is also set make sure that positioning error where isolation is the write protect switch is set so that data uncertain and failure could be dueto can be written to the tape See Write a faulty tape cartridge Protect Switch If Flag Number 4 is also set the tape cartridge is defective Replace the tape cartridge 7 Media life Set when the tape cartridge reaches 1 Copy the data to another tap cartridge its end of life
85. ad phase Warning Events Warning events described in this section are reported via email notification The Attention LED will blink when warning events for the following occur Media Fan e Redundant power supply An appropriate message will be posted on the Operator Control Panel and the Web User Interface Error Code Description User Action 30 SCSI transport element full 31 SCSI all slots empty 32 SCSI invalid opcode 33 SCSI invalid element address 34 SCSI invalid field in CDB Refer to your host application documentation for problem 35 SCSI Invalid drive specified deter in natonimenmaten 36 SCSI SEND DIAGNOSTIC command invalid test number 37 SCSI invalid LUN 38 SCSI parameter list length error 10400367 001 04 2012 2012 Overland Storage Inc 48 9 NEO 200s 400s User Guide Warning Events ErrorCode Description User Action 39 SCSI parameter list error invalid field 3A SCSI parameter list error parameter not supported 3B SCSI parameter value invalid at SOSI saving parameters not supported Refer to your host application documentation for problem 3D SCSI invalid ID message determination information 3E SCSI destination element full 3F SCSI source slot or drive empty 40 SCSI wrong checksum 41 SCSI command sequence error 42 SCSI drive disabled Check your configuration settings
86. al software or licensing to communicate with the library Cartridge Magazines The library has removable magazines Magazine access is password protected For safety reasons the accessor motion 1s stopped when a magazine 1s removed The magazines can be released using the Operator Control Panel or the Web User Interface In case the Operator Control Panel or Web User Interface initiated process has failed or the library no longer has power a manual emergency release is available NOTE To manually release a magazine see Releasing the Magazines Manually on page 9 1 This manual process should only be used if the magazine cannot be released using the Operator Control Panel or the Web User Interface 10400367 001 04 2012 2012 Overland Storage Inc 4 4 27 NEO 200s 400s User Guide Cartridge Magazines 2U Library Cartridge Magazines The 2U library has two cartridge magazines The left cartridge magazine has eleven storage slots and houses the elective one slot Mail Slot The right magazine has twelve storage slots For information about element addressing and slot numbering see Appendix B Physical Configurations 2U library left magazine 2U library right magazine 2U Library Mail Slot I O Station The Mail Slot in a 2U library is part of the left magazine To open the Mail Slot select Control gt Open I O Station The Mail Slot will pop open To close the Mail Slot gently push it back into the left magazine
87. and failed with check condition FD Internal SCSI command timeout Sub Error Codes Error Code Description ROBOTICS 00 No sub error code 01 Mechanical initialization failure 02 Connection to slave robotic failed 03 Error motor initialization 04 Error during gripper close 05 Error slider home positioning 06 Error elevator home movement 07 Error during sled movement to rotation position 08 Error during rotation initialization get range failed 09 Error elevator initialization OA Error during rotation to far position OB Error first sled initialization move to sensor failed OC Error during sled movement to rotation position OD Error during rotation to drive position OE Error slider initialization get range failed OF Error during slider forward movement 10 Error gripper initialization get range failed 11 Error during slider home movement 12 Error during rotation to FAR position 13 Error sled initialization move to sensor failed 14 Error during sled movement check shipping lock 20 Error Inventory scan 10400367 001 04 2012 2012 Overland Storage Inc 48 6 NEO 200s 400s User Guide Sub Error Codes Error Code Description 21 Error during gripper close 22 Error slider home movement 23 Error during move gripper to scan position 24 Error reading bar code lab
88. ands you enter in a command line interface CLI Information contained in this guide has been reviewed for accuracy but not for product warranty because of the various environments operating systems or settings involved Information and specifications may change without notice Updates The latest release of the NEO 200s 400s firmware can be obtained from the Downloads and Resources NEO Series page at the Overland Storage website http docs overlandstorage com neo Follow the appropriate instructions to download the latest software file For additional assistance search at http support overlandstorage com 10400367 001 04 2012 2012 Overland Storage Inc 4 iv NEO 200s 400s User Guide Finding More Information Product documentation related to NEO 200s 400s is listed below The current versions of all these documents are always available from the Overland Storage NEO Download and Resources website http docs overlandstorage com neo Source Location Content Quick Start Guide ProductPackaging Provides complete instructions for installing the and Web server into a rack and connecting the server to the network Also contains links to warranty registration and information User Guide eDoc on Web Provides an overview of the configuration maintenance and troubleshooting of the NEO 200s 400s and detailed instructions on using the remote access Web User Interface Online Help Web User Basic troubleshooting in
89. anently deleting data or causing physical damage to the hardware or system A WARNING ADVERTISSEMENT A Warning contains information concerning personal safety Failure to follow directions in the warning could result in bodily harm or death Un Canadien avertissement comme celui ci contient des informations relatives la s curit personnelle Ignorer les instructions dans l avertissement peut entra ner des l sions corporelles ou la mort Typographical Conventions Software Convention Button_name Description amp Usage Words in this special boldface font indicate command buttons found in the Web User Interface Ctrl Alt r NOTE This type of format details the keys you press simultaneously In this example hold down the Ctrl and Alt keys and press the r key A Note indicates neutral or positive information that emphasizes or supplements important points of the main text A note supplies information that may apply only in special cases for example memory limitations or details that apply to specific program versions Menu Flow Indicator gt Words with a greater than sign between them indicate the flow of actions to accomplish a task For example Setup gt Passwords gt User indicates that you should press the Setup button then the Password button and finally the User button to accomplish a task Courier Italic A variable for which you must substitute a value Courier Bold Comm
90. any source to a full drive e Unloading a cartridge from an empty drive Any error detected by the library or drive controller and not recoverable through predetermined firmware algorithms is considered fatal When an error occurs an error code is displayed on the Operator Control Panel display and the error LED is ON The error code remains on the Operator Control Panel until a key is pressed which causes the Operator Control Panel to return to the Home Screen Numeric error codes are used for unrecoverable fatal errors otherwise text status messages are displayed When the library powers ON or resets it goes through several internally controlled initialization processes called the Power On Self Test POST When the POST is finished the library displays the Startup screen then the Home screen Startup Firmware Rev 120R Drives 4 Magazines 4 I O Station empty Idle Rand U NEO Series Overland Storage Accessor Drive 1234 4 vvv Idle Rand a77ug030_r The Startup screen is the first screen that appears after powering ON the library It contains the following information Firmware Rev the current level of library firmware Drives the total number of drives that the library can support Magazines the total number of magazines in the library e I O Station the current status of the Mail Slot Front Panel LEDs All LEDs are updated during power ON and reset sequences Upon power ON or software reset
91. are equipped with a SAS host adapter interface that has a data transfer rate of up to 6 0 Gbps or a Fibre Channel interface Topics in Product Description e Physical Library e Networking e Ultrium Tape Drives Media Physical Library These sections describe the physical aspects of the libraries Front Panel These graphics and table illustrate the front panel components B PN H n Hu B B a 10400367 001 04 2012 2012 Overland Storage Inc 41 1 NEO 200s 400s User Guide Physical Library H n o B Number Item Description Power button Pressing this button powers ON the library Pressing and holding this button for 4 seconds will power OFF the unit soft power down No power switch or button can be found on the back panel of the library a Front panel LEDs left to Ready Activity Green LED It is illuminated any time the unit right is powered ON and able to function It should blink whenever there is library or drive activity or when the library is in the process of powering up Clean Drive Amber LED It is illuminated when the drive needs to be cleaned The LED will be turned OFF after the drive is cleaned successfully Attention Amber LED It is illuminated when there has been a failure that indicates a piece of media is bad marginal or invalid It will be cleared when all invalid cartridges have been exported from the library The amber LED may also be lit because a po
92. ary is chosen to be the reserved slot containing the cleaning cartridge As with a library with a single logical library this slot is the last physical slot in the library top right magazine uppermost rear slot 2 The Auto Clean function must be Enabled e At the Operator Control Panel select Configure gt Library Settings gt Auto Clean Enabled e At the Web User Interface select Configure Library gt General and check the Auto Clean Enabled box NOTE Enabling Auto Clean without first reserving a slot for the cleaning cartridge will result in a message reminding you to reserve a slot and load a cleaning cartridge 3 To install a cleaning cartridge in the 2U or 4U library 10400367 001 04 2012 2012 Overland Storage Inc lt 4 30 NEO 200s 400s User Guide Registering for Support Notification a Properly label the cleaning cartridge CLNxxxLx b Place the cleaning cartridge in the library using the same procedure described in Populating the Library with Data Cartridges on page 4 30 Ensure the cleaning cartridge is placed in a reserved slot Res c Ifthe cleaning cartridge is not in a reserved slot use the Operator Control Panel Control gt Move Cartridge or the Web User Interface Manage Library gt Move Media to move the cleaning cartridge into the reserved slot 4 Replace the cleaning cartridge if needed e A cleaning cartridge must be replaced after 50 uses To determine the number of cleaning us
93. ary power ON 3 Perform a re inventory via the Operator Control Panel Control gt Re Inventory and view the inventory via the Web User Interface Monitor Library gt Inventory to determine if the labels are now being read 4 Ifthe labels are still not being read properly replace the library chassis Isolating Host Attachment Interface Problems After successfully exercising Isolating Drive Sled Problems on page 7 9 and more specifically the Library Verify diagnostic on the Operator Control Panel Service gt Library Verify which includes a drive read write diagnostic the following steps are suggested to help isolate the failure to properly establish connectivity to the Host Bus Adapter HBA 1 Ifnot already performed exercise the drive interface wrap test on the Operator Control Panel Service gt Service gt Drive Tests The test will require that a proper Wrap Tool be installed at some point during the test procedure e Ifthe wrap test fails replace the drive sled and skip to Step 4 Ifthe wrap test passes continue with Step 2 2 Using the ITDI utility evaluate connectivity from the HBA through the cabling to the drives ITDT does not require separate device drivers thus the Operating System has the ability to scan and find all the LTO devices that are attached See TotalStorage Tape Diagnostic Tool ITDT on page 9 2 for a brief description of ITDT and instructions on how to download the tool from the Ove
94. atch blank cartridges the tape drive will not be able to write new data to them If you must manually set the write protect switch slide it left or right to the desired position Cartridge Care and Handling NOTE Do not insert a damaged tape cartridge into the drive A damaged cartridge can interfere with the reliability of a drive and may void the warranties of the drive and the cartridge Before inserting a tape cartridge inspect the cartridge case cartridge door and write protect switch for breaks Incorrect handling or an incorrect environment can damage cartridges or their magnetic tape To avoid damage to your tape cartridges and to ensure the continued high reliability of your LTO Ultrium Tape Drives use the guidelines in the following sections Provide Training e Post procedures that describe proper media handling in places where people gather Ensure that anyone who handles tape has been properly trained in handling and shipping procedures This includes operators users programmers archival services and shipping personnel Ensure that any service or contract personnel who perform archiving are properly trained in media handling procedures Include media handling procedures as part of any services contract Define and make personnel aware of data recovery procedures 10400367 001 04 2012 2012 Overland Storage Inc 456 7 NEO 200s 400s User Guide Cartridge Care and Handling Ensure Proper Packaging
95. ays whether the right magazine is Presentor Not Present X 1 Left Magazine This displays whether the lower left magazine is Present or Not X Present 1 Right Magazine This displays whether the lower right magazine is Present or Not X Present 2 Left Magazine This displays whether the upper left magazine is Present or Not X Present 2 Right Magazine This displays whether the upper right magazine is Present or Not X Present Monitor Library Drive Status This page provides the following detailed dynamic information about the drive in the library No changes can be made from this page The displayed information will vary depending on the library model and drive type SAS or Fibre Channel Drive 2 Status At 13 32 22 Library Time erates iaie Cartridge In Drive N A Drive Error Code No Error Cooling Fan Active Drive Activity Ready Port A Status Not ready not connected Speed e Hashed SAS 000000 address Encryption Status Encryption Disabled method Key path Default by method BOP policy Disabled Density reporting Other Drive 3 Status At 13 32 22 Library Time Status idle Cartridge In Drive N A Drive Error Code No Error Cooling Fan Active 9 Drive Activity Idle Port A Status iNo light detected ares Refresh The following table lists all available elements on the Drive Status page An X indicates that the element displays for the specified drive type Menu Item Description Fibr
96. be able to share a single library between heterogeneous dissimilar or homogeneous similar applications Some applications and some servers do not allow for sharing a library between systems Configurations can be created that enable the library to process commands from multiple heterogeneous applications and multiple homogeneous applications Configure the library so that it is partitioned into separate logical libraries that independently communicate with separate applications through separate control paths This configuration requires no special capabilities from the server or application Library Partitioning and Element Addressing A 2U or 4U library system containing more than one drive can be configured into separate logical libraries create partitions For the 2U library one to two partitions are available For the 4U library it is possible to configure one to four partitions Each library must contain at least one drive per partition 10400367 001 04 2012 2012 Overland Storage Inc 43 1 NEO 200s 400s User Guide Library Partitioning and Element Addressing Partitioning of 2U Libraries When two half height drives are installed in a 2U library the library firmware supports partitioning The first partition contains the first magazine and the first drive called Drive 1 The second partition contains the second magazine and the second drive called Drive 2 The Mail Slot if configured as Mail Slot is shared Partitioning
97. blem on page 7 10 Possible Replacement 8D Sled blocked CRUs Primary Library Chassis Secondary Library Controller Card 10400367 001 04 2012 2012 Overland Storage Inc 48 2 NEO 200s 400s User Guide Error Codes Error Code Description User Action 8E Cannot find gripper block within the expected range 8F Cannot find slider block within the expected range 90 Cannot find elevator block within the expected range 91 Cannot find rotation block within the expected range 92 Cannot find sled block within the expected range 93 Gripper outside range Gripper has reached a position beyond the expected range 94 Slider outside range Slider has reached a position beyond the expected range 95 Elevator outside range Elevator has reached a position beyond the expected range 96 Rotation outside range Rotation has reached a position beyond the expected range Refer to Isolating a Library Controller Card vs Accessor Enclosure 97 Sled outside range Sled has reacheda Problem on page 7 10 position beyond the expected range Possible Replacement CRUs Primary Library Chassis 98 Cartridge present sensor not found 3 Gia rrecn rodna e Secondary Library Controller Card 9A Rotation home sensor not found 9B Sled position sensor fiducial sensor not found 9C Gripper range out of specification 9D Slider range out of specification 9E Elevator range out of s
98. c rack nati i i aA Ra R aa B 1 AU Library Physical Configuration sese eene ennt nnne tnnt nnne rennen rennen RS B 2 Library Partitioning and Element Addressing sess ennt B 3 Partitioning Oh 2U LOONES e m E B 3 Partitioningiot AV EIDIGII6S sess cei rtr rte atna aen aan E TO OR rire EO tere B 3 SGSI Blernenrt Addressing trei een geo e deceat erigat E ee eee ee eve een ee res edu dte B 5 Appendix C TapeAlert Flags Library supported TapeAlert Fags 5 3 ef Ern rrr o eei lun Ure Fere ER Ere er PER ee C 1 Tape Drive Supported TapeAlert Flags ciii ei ede Ere rk ree rer or neri co ERE H CO E ERU e EUREN EUR e ERR ee To oae go C 3 Master Glossary amp Acronym List Index 10400367 001 04 2012 2012 Overland Storage Inc lt viii overland storage Chapter 1 Product Description The NEO 200s and NEO 400s tape libraries provide compact high capacity low cost solutions for simple unattended data backup The 4U library houses up to 48 tape cartridges or 45 and an elective 3 tape Mail Slot in a compact 4U form factor with easy access to cartridges via four removable magazines The 2U library houses up to 24 tape cartridges or 23 and an elective 1 tape Mail Slot in a compact 2U form factor with easy access to cartridges via two removable magazines The NEO 200s 400s tape libraries are rack mountable units that incorporate Ultrium 5 Half Height or Ultrium 4 Half Height tape drives The drives
99. ched area that prevents the cartridge from being inserted incorrectly Topics in Media Data Cartridges Write Once Read Many WORM Cleaning Cartridge Cartridge Memory Chip LTO CM 10400367 001 04 2012 2012 Overland Storage Inc 456 1 NEO 200s 400s User Guide Data Cartridges e Bar Code Labels e Write Protect Switch Cartridge Care and Handling Environmental and Shipping Specifications for Tape Cartridges e Disposing of Tape Cartridges Ordering Media Supplies Data Cartridges When processing tape 1n the cartridges Ultrium Tape Drives use a linear serpentine recording format The native data capacity and recording format of Ultrium data cartridges is as follows Type Native Data Capacity Recording Format Ultrium 5 1500 GB Reads and writes data on 1280 tracks sixteen 3000 GB at 2 1 compression tracks at a time Ultrium 4 800 GB Reads and writes data on 896 tracks sixteen 1600 GB at 2 1 compression tracks at a time Ultrium 3 A400 GB Reads and writes data on 704 tracks sixteen 800 GB at 2 1 compression tracks at a time Ultrium 2 200 GB Reads and writes data on 512 tracks eight 400 GB at 2 1 compression tracks at a time Ultrium 1 100 GB Reads and writes data on 384 tracks eight 200 GB at 2 1 compression tracks at a time The first set of tracks sixteen for Ultrium 5 4 and 3 is written from near the beginning of the tape to near the end of the tape The head then repositi
100. chine type model number and serial number of the library number and Serial are located on this pull out label This serial number is the Number pull out label number that links the library to your warranty 1 Fan vents These vents allow air to escape from the power supply and tape drive sled EB ESD label The Electrostatic Discharge label is a reminder that some of the components of this library are susceptible to electrostatic discharge See the Preface 10400367 001 04 2012 2012 Overland Storage Inc 41 4 NEO 200s 400s User Guide Networking Bar Code Reader The bar code reader is an integral part of the library accessor The bar code reader reads each cartridge bar code label that identify the types of cartridge magazines and tape drive installed in the library and provides inventory feedback to the host application Operator Control Panel and Web User Interface The library stores the customized inventory data in memory Library firmware supports a 6 or 8 character volume serial number VOLSER on the bar code label on the tape cartridge Networking This section covers the network supported features and options Supported Internet Protocols The NEO 200s 400s supports the following Internet protocols Pv4 e IPv6 To learn more about IPv4 visit http www iana org To learn more about IPv6 visit http www 1pv6 org Simple Network Management Protocol SNMP Messaging Occasionally the library may encount
101. cs A standard interface for connecting storage devices toa PC See Mail Slot In Windows permissions inheritance is the concept that when permissions for a folder are defined any subfolders within the defined folder inherit its permissions This means an administrator need not assign permissions for subfolders as long as identical permissions are desired Inheritance greatly reduces administrative overhead and also results in greater consistency in access permission management Initiator Device A system component that originates an I O command over an I O bus or network An initiator issues the commands a target receives them An initiator normally runs on a host computer It may be either a software driver or a hardware plug in card often called a Host Bus Adapter HBA A software initiator uses one of the computer s Ethernet ports for its physical connection whereas the HBA will have its own dedicated port 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL vi NEO 200s 400s User Guide Internet Software initiators are readily available for most host operating systems Hardware initiators are not widely used although they may be useful in very high performance applications or if 10 Gigabit Ethernet support is required A global network of networks used to exchange information using the TCP IP protocol It allows for electronic mail and the accessing ad retrieval of information from remote sources 1 O Input Outp
102. d Settings e Configuring Network Settings e Configuring User Access 10400367 001 04 2012 2012 Overland Storage Inc 44 8 NEO 200s 400s User Guide Configuring Your Library Web User Interface Configuring Date and Time Settings e Configuring Logs and Traces e Configuring Email Notifications e Configuring SMNP Settings e Restoring Factory Default Settings Logging Out Establishing Remote Access to Your Library Static library network settings must be entered using the Operator Control Panel before the library can be accessed remotely using the Web User Interface If your system is serviced by DHCP Dynamic Host Configuration Protocol server the network parameters will be automatically set Once remote access has been established you can complete the configuration of your library using the Web User Interface 1 Using the Operator Control Panel at the Home screen select the Configure menu 2 Go to Network gt IP STACK and select the Internet Protocol 3 If you select IPv6 protocol the Configure Network menu will include options for Stateless Autoconfig and Prefix length Select the Stateless Autoconfig option desired Select the Prefix Length 4 If desired select DHCP as your library network setting a Select the DHCP field b Press the DOWN button to select ON c Press the SELECT button to apply your selection Skip to Step 7 5 Press the DOWN button to select a static IP Address For IPv4 enter only
103. de Proper Acclimation and Environmental Conditions essere 6 8 Pertorm a Thorough InspeellOh s ceoncs one eto etin rtr ranae eoo rneeh ehe ree arde va NRO 6 9 Handle the Cartmdge Carerully avin aetate teret ERES EFIE ERREUR UR oe 6 10 Environmental and Shipping Specifications for Tape Cartridges ssssesesessssesesesessssssesenessssesesenessssesesesesss 6 10 Disposing of Iape Catrtridg8s ec acetone ei to ER RR TORRE GER REUNIR ICE IHR EIS 6 10 Ordeno Media NIUJeTo PL 6 11 Chapter 7 Troubleshooting Troubleshooting Table er ee eere eene eem en POE Y P ED e Fer he ERE tao 7 1 INSTIGATION Problems TEES 7 6 Library Recovery Problem Determination cscssesseescsscsscssescescssesseseesscaecsecssessssesseseesscascsessssesesesseseseecnscneeseees 7 7 Procedures Tor Isolating CRU Problems 3 reete terc de ER RE E RE E S PER M ERR Ron 7 7 Isoldtirig d Power Supply Problemi 2o terrere nee tede m aiv ee ed ro ee iecore rai 7 7 Isolating Drive sled Problerms cootra Do eese Fasc ta aeter ect bed erede o edd 7 9 Isolating a Library Controller Card vs Accessor Enclosure Problem sse 7 10 Isolating Web User Interface Problems ccccsssscscsscscssssccsssccsssccssscsesscsesscsesscsesscsesecsesacsesacsesecsesessesessesenes 7 11 Isolating Bar Code Scanner Problems isossa aaia iaaa NaN ANNAA Naaa 7 12 Isolating Host Attachment Interface Problems sess tnnt entren 7 12 Identityinga Suspect COMMA GS
104. dge from the Mail Slot if needed then close the Mail Slot Press CANCEL X to exit the screen 10400367 001 04 2012 2012 Overland Storage Inc 45 10 NEO 200s 400s User Guide Service Display Contrast Service Display Contrast a77ugt70 Web User Interface Menus The display contrast settings 1 through 10 with 1 being the brightest are available in this menu Use the UP and DOWN buttons to select a new setting Service Telnet Service Port The Telnet Service Port menu item is to be used under the direction of the Overland Storage Support Center Web User Interface Menus NOTE Depending on the version of library firmware there may be differences between the Menu The following menus are available on the Web User Interface description in this document and the web user interface menus on your library Main Menu Monitor Library Menu Sub Menus Library Identity Drives Identity Library Status Drives Status Inventory Manage Library Menu Move Media Perform Inventory Release Magazine Configure Library Menu General Logical Libraries Drives User Access Date amp Time Logs amp Traces Network Email Notification SNMP Save Restore Service Library Menu Clean Drive Save Drive Dump Monitor Library Menu The Monitor Library menu contains the following sub menu items Advanced Diagnostics for Service Personnel only View Logs View
105. drive position 2 and another drive must be installed in either drive position 3 or drive position 4 Partition 1 contains any drives in drive position 1 and drive position 2 Partition 1 will also contain magazine 1 and magazine 2 Partition 2 contains any drives in drive position 3 and drive position 4 Partition 2 will also contain magazine 3 and magazine 4 When configured with two logical partitions the Element Address assignments will be as follows 10400367 001 04 2012 2012 Overland Storage Inc 43 2 NEO 200s 400s User Guide Library Partitioning and Element Addressing DTE assignments Magazine 2 256 Drive 2 Element Address Magazine 257 1 Drive 1 Element Address 256 Front side a77ugi62r STE assignments Logical Library 1 Slot 1 through slot 21 4096 x1000 through 4116 0x1014 Logical Library 2 Slot 22 through slot 45 4096 x1000 through 4019 0x1017 Configuration of a Three Partition System A three partition system must have at least three drives installed A drive must be installed in drive position 1 another drive must be installed in drive position 2 and another drive must be installed in either drive position 3 or drive position 4 Partition 1 will contain the first drive and the first magazine Partition 2 will contain the second drive and the second magazine Partition 3 will contain any drives in drive position 3 and drive position 4 Partition 3 will also contain magazin
106. ds such as those of Ultra 2 SCSI LVD requires 3 3 volts versus 5 volts for HVD Short for Media Access Control address a hardware address that uniquely identifies each node of a network In the Open Systems Interconnection OSI model one of two sublayers of the Data Link Control layer concerned with sharing the physical connection to the network among several computers Each Ethernet port has a unique MAC address 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL viii NEO 200s 400s User Guide Mail Slot A configurable import export slot or magazine to provide a means of exchanging tape media while the unit is still operating Mapping table A table indexed by sequential LUN values indicating the selected BUS TARGET LUN devices Mapping tables are used by routers and bridges like the GEOi to perform Ethernet to SCSI pathing MD5 Algorithm MD6 is a way to verify data integrity and is much more reliable than checksum and many other commonly used methods MIB Short for Management Information Base A formal description of a set of network objects that can be managed using the Simple Network Management Protocol SNMP The format of the MIB is defined as part of SNMP Mirroring Used in RAID 1 and 10 a process of storing data on one disk and copying it to one or more disks creating a redundant storage solution RAID 1 is the most secure method of storing mission critical data Mounted A filesystem that is a
107. e 3 and magazine 4 NN zu Drive 4 Element Address e 257 Magazine Drive 3 Drive 3 2 Element Address Element Address 256 256 Drive 2 lent Address Mi Elem agazine Drive 1 rive Element Address 256 DTE assignments Drive 2 Element Address 256 Drive 1 Element Address 256 afTugi dr STE assignments Logical Library 1 Slot 1 through slot 9 4096 x1000 through 4104 0x1008 Logical Library 2 Slot 10 through slot 21 4096 x1000 through 4107 0x100B Logical Library 3 Slot 22 through slot 45 4096 x1000 through 4119 0x1017 Configuration of a Four Partition System A four partition system must have four drives Each partition contains one drive and one magazine When configured with four logical partitions the Element Address assignments will be as follows DTE assignments Element Address Magazine Magazine 2 4 E 1 Front side Drive 1 Element Address 256 a77ugt64 STE assignments Logical Library 1 Slot 1 through slot 9 4096 x1000 through 4104 0x1008 Logical Library 2 Slot 10 through slot 21 4096 x1000 through 4107 0x100B Logical Library 3 Slot 22 through slot 33 4096 x1000 through 4107 0x100B 10400367 001 04 2012 2012 Overland Storage Inc 43 3 NEO 200s 400s User Guide Using Persistent Binding Logical Library 4 Slot 34 through slot 45 4096 x1000 through 4107 0x100B Using Persistent Binding
108. e Communication Error Library Refer to Isolating Drive Sled Problems on page 7 9 controller has lost communication to drive The subcode indicates which drive is affected For example subcode 02 indicates Drive 2 F2 Drive Sled not present The subcode indicates which drive is affected For example subcode 02 indicates Drive 2 F3 Drive Hardware Error The subcode indicates the type of error and which drive is affected For example F3 xy where x single character display refers to the hardware drive error code and y refers to the drive position in the library x values 4 firmware or hardware error 5 hardware error 6 hardware or media error A recoverable hardware error FA Drive Load Timeout while loading a tape The subcode indicates which drive is affected For example subcode 02 indicates Drive 2 F5 Drive Unload Timeout while unloading a tape The subcode indicates which drive is affected For example subcode 02 indicates Drive 2 10400367 001 04 2012 2012 Overland Storage Inc 48 5 NEO 200s 400s User Guide Sub Error Codes Error Code Description User Action F6 No drive installed A drive has never been installed F7 Support ticket download from drive not possible F8 Invalid drive command F9 Invalid drive parameter FA SDCI microcode ator Refer to Isolating Drive Sled Problems on page 7 9 FB Drive logged out FC Internal SCSI comm
109. e SAS Status This is the current status of the drive A check mark indicates that X X the drive is operating properly An exclamation point indicates that the drive is operating but has a problem An X indicates that the drive is not operational because of a serious problem Cartridge in Drive This is the serial number of the cartridge currently in the drive If X X the drive does not contain a cartridge None is displayed Drive Error Code If the drive has generated an error code it is displayed here If the X X drive has not generated an error No Error will be displayed Cooling Fan Active This displays whether the drive s cooling fan is ON checked or OFF Drive Activity This indicates whether or not the drive is operating Port A Status This indicates whether Port A is logged on or out 2012 Overland Storage Inc 45 15 10400367 001 04 2012 NEO 200s 400s User Guide Web User Interface Menus Menu Item Description Fibre SAS Port B Status This indicates whether Port B is logged on or out X Port Name This is the name assigned to the Port on the drive Speed This is the current speed setting of the drive Choices are Auto X X where the drive will automatically negotiate the speed of the drive to match that of the server 1Gb s 2Gb s 4Gb s or 8GB s Topology This is the type of connection to the host N Port ID X Hashed SAS Address The Hashed SAS address is a value which is calculated from the X WWID for use on the SAS int
110. e of the library 1 0 Station Enabled The Mail Slot defaults to enabled Choosing disabled no X Mail Slot check mark adds one more storage slot to the 2U library and 3 more storage slots to the AU library When the Mail Slot is disabled removing or adding media to the library must be performed by releasing the left and or right magazines Auto Clean Enabled Auto Clean defaults to Disabled For Auto Clean to function X a cleaning cartridge CLNxxxLx must be resident in a reserved library slot and Auto Clean must be enabled turned on NOTE If Auto Clean is enabled and a cleaning cartridge is not resident in a reserved slot the Auto Clean Status field in the web System Status screen will post a Chk Media Rsvd Slot message Bar Code Label Length The default bar code label length is 8 but can be set to 6 X X Reported To Host The bar code label length is a reported length This setting will cause the host computer to only see the first 6 characters of the label or all 8 characters This setting does not affect the bar code label that is shown on any of the library user interfaces always shows all 8 characters 10400367 001 04 2012 2012 Overland Storage Inc 45 18 NEO 200s 400s User Guide Web User Interface Menus This table covers the specific page elements Menu Item Description 2U 4U Library Mode Choices are Random and Sequential If you choose X X Sequential you may also activate Autoload and or Loop
111. e tape drive detects a Contact Overland Technical Support failure that requires diagnostics for isolation 51 Tape directory invalid Set when the tape directory on the Use your backup software to rebuild the at unload tape cartridge that was previously tape directory by reading all the data unloaded is corrupted The file search performance is degraded 52 Tape system area Set when the tape cartridge thatwas Copy the data to another tape cartridge write failure previously unloaded could not write then discard the old tape cartridge its system area successfully 53 Tape system area Set when the tape system area could Copy the data to another tape cartridge read failure not be read successfully at load time then discard the old tape cartridge 55 Load failure Set when a hardware malfunction If the tape cartridge will not load in the 10400367 001 04 2012 prevents the tape cartridge from being loaded into the drive or when a tape cartridge is stuck in the drive 2012 Overland Storage Inc drive 1 Remove the tape cartridge from the library and inspect it for damage If damaged discard it 2 Insert another tape cartridge into the tape drive 3 If the problem persists contact Overland Technical Support If the tape cartridge is stuck in the drive 1 Attempt to unload the tape from the drive using the host backup application that is currently using the drive or via the remote or local UI 2 If the cartridge will st
112. el 25 Error during move sled to scan position 26 Error during move elevator to scan position 27 Error during sled preposition movement 28 Error Extra inventory scan 29 Error during closing gripper 2A Error slider preposition movement 2B Error during opening gripper 2C Error during sled movement up to sensor 2D Error slider preposition backwards movement 30 Error slot preposition 31 Error during sled movement in FLMoveRotation function 32 Command sending to robotic failed 33 Error during elevator movement in FLMoveRotation function 34 Error during rotation in FLMoveRotation function 35 Error during elevator movement in FLMoveSled function 36 Error during sled movement in FLMoveSled function 37 Error during sled positioning to sensor in FLMoveSled function 38 Error during sled positioning to mail slot in FLMoveSled function 39 Error during sled positioning without sensor 3A Error during elevator movement without sensor 3B Error slot position sensor not found 40 Movement to from slot failed 41 Error during first slider movement 42 Error during first gripper movement 43 Error during second slider movement 44 Error during second gripper movement get range failed 45 Error during third slider movement move home failed 46 Error during set hold current to avoid torsion 47 Negative direction blocked 48 Positive direction blocked 49 Possible motor defect because both directions blocked 4A Cartridge present sensor defect 4B Inv
113. el de la cr maill re causant des dommages et des blessures 1 Using the mechanical lifter position the library in front of the rack aligned with the rails 2 Slide the library onto the rails until the mounting brackets are up against the vertical rack rails The donuts on the side of the library should be under the side bump out slots at the rear of the rails 3 Secure it to the rack with the captive screws Install Any Add on Components The NEO 200s 400s libraries are expandable and accept add on components to enhance performance 10400367 001 04 2012 2012 Overland Storage Inc 44 5 NEO 200s 400s User Guide Installing in a Rack e Additional tape drives can be installed in the empty bays On the NEO 400s always install the drives from the bottom up e Redundant second power supply is available for the NEO 400s Once the library is secure in the rack the additional items should then be installed before hooking up the system Follow the instructions enclosed with each component Cable Attachment CAUTION It is recommended that you shut down and turn OFF the associated server Turn OFF all attached devices Remove the power cables from the server and all attached accessories Failure to remove the power cords from these devices before connecting the host interface cable could result in damage to the library All cabling power connections and cooling are located on the NEO rear panel NEO 200s Library
114. ement to rotation position 93 Error during rotation to home or far position 94 Sled movement to home sensor position failed 95 Sled movement to transport position failed AO Movement of I O slot failed A1 Sled movement to sensor failed A2 Sled movement to rotation position failed A3 Elevator movement to home position failed A4 Error during rotation to far position A5 Sled movement to I O slot position failed AG Error during elevator movement to position AT Error during Mail Slot detection BO EEPROM on robotics controller not accessible or error during Read Write operation B1 Save restore configuration settings not enough internal memory available for creating the file and restoring the file respectively 10400367 001 04 2012 2012 Overland Storage Inc 48 8 NEO 200s 400s User Guide Warning Events Error Code Description failed B3 Save restore configuration settings data base field corrupted B4 Save restore configuration settings invalid personality B5 Save restore configuration settings invalid file LIBRARY 81 Drive wake up failed 88 Error accessing slot status 90 Accessor load not reached Cartridge Present sensor 91 No activity after Load command 92 Timeout while loading tape 93 No activity after load command 94 Timeout drive unload 95 Drive terminated unsuccessfully 96 Tape not ejected at robot unload 97 Slot not free at robot unload 98 Cartridge not seated in lo
115. entory lost because destination possibly full 4C Inventory lost because source may be empty 4D Could not pull tape out of slot from magazine 10400367 001 04 2012 2012 Overland Storage Inc 48 7 NEO 200s 400s User Guide Sub Error Codes Error Code Description 4E Unexpected tape on elevator possible inventory lost 50 Preposition to drive failed 51 Elevator movement to home sensor failed 52 Sled movement to home sensor failed 53 Error during sled movement to drive position 54 Error during rotation to drive position 55 Error during elevator movement in drive position 56 Error during sled movement to rotation position 57 Error during rotation to end position 60 Move from to drive failed 61 Error during first slider movement 62 Error during first gripper movement 63 Error during second slider movement 64 Error during second gripper movement get range failed 65 Error during third slider movement move home failed 70 Release magazine failed 71 Error during sled movement to rotation position 72 Error during rotation to unlock position 73 Error during move sled to block 80 Opening I O slot failed 81 Error during movement to I O slot open position 82 Error during moving back sensor was found 90 Movement to home position failed 91 Elevator movement to home position failed 92 Error during sled mov
116. er a situation that you want to know about such as an open magazine or a fault that causes the library to stop The library provides a standard TCP IP protocol called Simple Network Management Protocol SNMP to send alerts about conditions such as need for operator intervention over a TCP IP LAN network to an SNMP monitoring station These alerts are called SNMP traps Using the information supplied in each SNMP trap the monitoring station together with customer supplied software can alert operations personnel of possible problems or operator interventions that occur SNMP Traps SNMP Traps are alerts or status messages that can be collected monitored and used to proactively manage attached libraries using SNMP protocol with the SNMP monitoring stations In summary each trap provides the following information Product Identification such as product name description manufacturer model number firmware level and the URL for which the trap is designated Product Status such as the severity of the trap status current and previous and the time the trap occurred e Library State physical device status such as identification and status of devices that are monitored In the case of the library it would include enclosure power supply controller magazine status drive count cartridge slot count and Mail Slot count Also included would be certain library statistics and where appropriate the fault FSC fault symptom code includi
117. er logs into the domain Domain Name The ASCII name that identifies the domain for a group of computers within a network Ethernet The most widely installed LAN technology 100BASE T Ethernet provides transmission speeds of up to 100 Mbps Fast Ethernet or 1000BASE T provides transmission speeds up to 1000 Mbps and is typically used for LAN backbone systems supporting workstations with 100BASE T cards Gigabit Ethernet GbE provides an even higher level of backbone support at 1000 Mbps one Gigabit or one billion bits per second Ethernet Address The unique six digit hexadecimal 0 9 A F number that identifies the Ethernet interface Ethernet Port The port on a network card to provide Ethernet access to the computer Event Any significant occurrence or error in the system that may require notifying a system administrator or adding an entry to a log Expansion Slot Area in a computer that accepts additional input output boards to increase the capability of the computer F_port A Fabric port within a Fibre Channel switch that provides a point to point link attachment to a single N_Port F_Ports are intermediate ports in virtual point to point links between end ports for example N_Port to F_Port to F_Port to N_Port using a single Fibre Channel fabric switch Failback Failback occurs when a path with a higher priority than the currently active path is restored In this case I O will fail back to the higher priority
118. er words the Backup Application is controlling the cleaning of the tape drives and the cleaning tape would be imported into this library under its control NOTE The universal cleaning cartridge has a bar code CLNUxxLx This cleaning cartridge is used to clean all LTO generation tape drives For Auto Clean to function the following criteria must be met e A storage slot must be reserved Res for the cleaning cartridge by reducing the active slot count by one Acleaning cartridge CLNxxxLx must be placed or moved into the reserved slot e Auto Clean must be enabled NOTE Cleaning cartridges must be replaced after 5O cleanings The Web User Interface inventory screen will show the number of times the media has been loaded not the number of cleaning sessions remaining Subtract this number from 50 to determine the number of cleanings remaining 2012 Overland Storage Inc 4 4 21 NEO 200s 400s User Guide Configuring Your Library Operator Control Panel e T O Stations enabled The Mail Slots can be enabled the default or disabled so the stations can be utilized as storage slots Host Label Length The Host Label Length is related to the Bar Code Labels appearing on the media being used The default value is 8 but 6 can also be chosen Configuring Drives Drive Interface Control Path SAS drives do not require user configuration A Address Mode A Loop ID Fibre Channel Drive arug
119. erface FC AL Loop ID This is the loop position number if the drive is in an arbitrated loop X configuration Monitor Library Inventory This page provides detailed information about the tape inventory in the library A summary of each magazine is shown To get detailed information about the cartridges that reside in a magazine click the button This will expand the display for the magazine To determine whether a cartridge is encrypted refer to the Comments column in the Cartridge Details screen NEO 200s NEO 400s w n iz 13 IE Drive Inventor Ii Cartridge details for 2 Left Magazine 1 Right Magazine Slot inventory 1 Empty 3 3 31 a Right EE Magazine i 29 ze 26 Magazine Inventory Co s 5 i u E 3s 23 22 4 5 6 7 E Cartridge details for 1 Right Magazine BEI piepe as 2 2 Right Magazine 23 22 21 20 racer 3s 3e 19 18 17 16 ET 7 m 35 3 15 14 13 i2 I Cartridge details for 2 Right Magazine H Slot Attn Status InDrive tabel Medisiosds Comment Refresh z 1 0 Station 1 Cosed Empty p I O Station 2 cosed Empty 1 0 Station 3 Closed Empty BIRLIM4 6773 SFROISLE WacWUE UN 2 a po 4 puion 3505 Ercrypted a Manage Library Menu The Manage Library menu contains the following sub menu items Manage Library Move Media Manage Library Perform Inventory Manage Library Release Magazine 2012 Overland Storage Inc 45 16
120. es For an overview of library partitioning and element addressing see Library Partitioning and Element Addressing on page B 3 The following tables contain element addresses for the 2U library and the 4U library 2U library SCSI element types and element addresses Element Type Element Address Range Media Transport Accessor Element MTE 1 0x01 Mail Slot Element IEE 16 0x10 Data Transfer Drive Element DTE 256 0x100 257 0x101 Storage Elements STE 4096 0x1000 4118 0x1016 4U library SCSI element types and element addresses Element Type Media Transport Accessor Element MTE Element Address Range 1 0x01 Mail Slot Elements IEE 16 0x10 17 0x11 18 0x12 Data Transfer Drives Elements DTE 256 0x100 257 0x101 258 0x102 259 0x103 Storage Elements STE Topics in Physical Configurations e 2U Library Physical Configuration e 4U Library Physical Configuration 4096 0x1000 4140 0x102C e Library Partitioning and Element Addressing 2U Library Physical Configuration This section covers the 2U Library Mail Slot storage slots and drive slot element addresses and physical locations For an overview of library partitioning and element addressing see Library Partitioning and Element Addressing on page B 3 10400367 001 04 2012 2012 Overland Storage Inc NEO 200s 400s User Guide 4U Library Physical Confi
121. es remaining in the Web User Interface select Monitor Library gt Inventory e Click the plus sign located under that magazine presentation to expand the detail of resident cartridges e Cleaning cartridges are labeled as CLNxxxLx Observe the information displayed for the slots containing a cleaning cartridge The number of Media Loads represent how many times the cleaning cartridge has been used The number 50 minus that Media Load number represents the number of uses remaining Registering for Support Notification Support Notification registration provides email notification when new firmware levels have been updated and are available for download and installation Refer to Step 1 of the NEO 200s 400s Library Quick Start Guide for the registration process IMPORTANT Library firmware and tape drive firmware are verified and released together When updating to the latest firmware verify that all installed components such as the tape drive and library are at the latest levels noted on the Support website Mixing different levels of library and tape drive firmware is not supported and may cause unpredictable results Overland Storage recommends that you update library and drive firmware when new levels become available For instructions on updating library and drive firmware see the Technical Bulletin available with the firmware on the Support website You are now ready to use your library 10400367 001 04 2012 2012 Overland St
122. esult in the cell location being located by the gripper bar code reader and positional emitter pulse count after the prism detection retry count is exhausted If several prisms are missing or damaged or if the accessor prism sensor emitter is inoperable initialization and or inventory functions can take a prolonged amount of time to complete due to the lengthy retry recovery procedure If the library is taking an extended amount of time to initialize to perform an inventory or even move a cartridge within the library the magazines prism integrity should be verified prior to exchanging a library component This situation can be noted by the ACTIVITY line on the Operator Panel posting Recovery Prism integrity verification can be done by releasing the magazines and inspecting the cell prisms Normal initialization or inventory time for a 2U library once the picker mechanism starts its operation should be approximately 1 to 2 minutes For a 4U library 2 to 3 minutes A single missing or damaged prism can add 1 to 2 minutes If the accessor tray sensor emitter is inoperable or several prisms are missing or damaged initialization or inventory could exceed 30 minutes or longer Procedures for Isolating CRU Problems Isolating a Power Supply Problem NOTE Notall power supplies have LEDs The original power supply for the 2U library did not have LEDs though any power supplies replaced will likely have LEDs The 4U library has power supplies with LEDs
123. ew and perform some library functions from remote sites The Web User Interface is implemented as a Java Applet that runs in a web browser from any PC on the network The Java Applet requires that Java 1 5 0 or higher be installed on your host computer for full functionality and is best viewed using Internet Explorer 6 0 or higher Internet Explorer 7 0 or higher is required for IPv6 Topics in User Interfaces Operator Control Panel e Web User Interface Control Panel The Operator Control Panel is located on the front bezel of the library The Operator Control Panel displays library information and menu commands used to execute library management functions in response to the Control Keys buttons located on the right of the LCD display Operator Control Panel component descriptions Number Component Description LCD display 16 character LCD graphic display Ba UP Button used to navigate upward through the menu items DOWN Button used to navigate downward V through the menu items CANCEL X Button used to cancel a user action and return to the last menu item 10400367 001 04 2012 2012 Overland Storage Inc 42 1 NEO 200s 400s User Guide Operator Control Panel Number Component Description H SELECT Button used to display a submenu or to select a user action a Ready Activity Green LED lit when the unit is powered ON The LED flashes LED when there is any library activity or the lib
124. ey will be sent in the future Topics in TapeAlert Flags e Library Supported TapeAlert Flags Tape Drive Supported TapeAlert Flags Library Supported TapeAlert Flags Flag Number Flag Name Type Description Action Required 01 Library HardwareA C The library mechanism is having trouble communicating with the 1 Cycle the power supply and try again tape drive 2 If the problem persists contact Overland 02 Library Hardware B W The media changer Technical Support mechanism has a hardware fault 03 Library HardwareC C The media changer 1 Make sure the media changer and drives mechanism has a hardware are not being used by any host then reset fault that requires a reset to the library from the front panel recover 2 If the problem persists contact Overland Technical Support 10400367 001 04 2012 2012 Overland Storage Inc lt 4 c 1 NEO 200s 400s User Guide Library Supported TapeAlert Flags Flag Number Flag Name Type Description Action Required 04 Library Hardware D The library mechanism has 1 Cycle the power supply and try again a hardware fault thatis not 2 If the problem persists contact Overland mechanism related or Technical Support requires power cycle to recover 06 Library Interface C The library has identified an 1 Check all cables and cable connections interface fault N Restart the operation 3 If the problem persists contact Overland Technical Support 08 Library
125. f the OCP Access PIN setting is changed executing Restore Defaults will not change the setting SSL for Web Disabled Drives Power Power On All drives Control Path Drive Drive 1 only Speed Auto FC Drives all Topology LN Port FC Drives all IPv6 Stateless Autoconfig Enabled 10400367 001 04 2012 2012 Overland Storage Inc 4 4 26 NEO 200s 400s User Guide Preparing the Host In some cases such as Library Mode the entry of one option precludes any other options from being selected In such cases the details of the non applicable options are not shown Configuring Date and Time Use this menu item to set the current date and time in your library Preparing the Host Follow these general guidelines Make sure that your backup application supports the SAS or Fibre Channel Host Bus Adapter HBA Ifthe host server is connected to a network check with the system administrator before turning host power OFF Verifying the Connection 1 Confirm that the host server operating system recognized the library In Microsoft Windows XP Windows Server 2008 or in Windows 2000 you can verify this by going to Settings Control Panel System Hardware Device Manager Tape Drive and or Medium Changer 2 When the host server is powered ON after the host server detects the drives and library install the software and or drivers that are compatible with the library Backup software packages may require addition
126. files saved with one version of library firmware may not be compatible with other versions of firmware It is recommended to save a configuration file each time the library firmware is upgraded Restore the library using a configuration file that was saved with the same version of firmware currently installed in the library CAUTION Restoring factory defaults will wipe out all the previous configuration data Restored Item Default Setting Comments Auto Clean Disabled Logical Libraries 1 Active Slots Maximum number ofslots 2U library has one Mail Slot and the AU library in library minus Mail Slots has three Mail Slots Mail Slots I O Station Enabled 2U library has one Mail Slot and the 4U library has three Mail Slots Ethernet Setting Auto DHCP Enabled NOTE DNS server addresses if available will be automatically assigned If the DHCP server does not find any DNS server the DNS fields will be set to 0 0 0 0 Network IP Mode IPv4 Only Bar Code Label Length 8 Reported to Host SNMP Disabled Email Notifications Disabled User Access Restore from Operator Control Panel or Web User Interface Admin secure default Library Mode Random Library Name Blank Host Name Depends on MAC Address Logs amp Traces Error Log Continuous Mode OCP Access PIN Disabled If OCP Access PIN has been enabled the default PIN is 0000 NOTE Theinitial Factory Default setting is disabled I
127. fined with a World Wide Node Name WWNN or World Wide Port Name WWPN While zoning can be reconfigured without causing an outage some zoning configurations can become complicated The advantage of the library s WWNN implementation is that you can avoid the exposure of introducing zoning errors because you do not have to change the zoning configuration if a drive needs service or replacement IMPORTANT It is recommended that tape storage devices be connected on a separate HBA from disk storage devices to avoid potential configuration incompatibilities 10400367 001 04 2012 2012 Overland Storage Inc 43 5 NEO 200s 400s User Guide Host Interfaces Fibre Channel Host Environment The library is supported by a wide variety of servers hosts operating systems and adapters These attachments can change throughout the product s life cycle To determine the latest supported attachments visit the Overland NEO web site Sharing on a Storage Area Network With Storage Area Network SAN components the possibilities for connecting multiple systems and multiple drives have increased Not all software and systems are designed to share drives Before you install a drive that would allow two systems to share it check that the systems and their software support sharing If your software does not support sharing note that Fibre Channel switches have a zoning capability to form a SAN partition For systems that do not cooperate use zoning to preven
128. formation embedded in the Interface firmware Electrostatic Discharge Information A discharge of static electricity can damage static sensitive devices Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions e Transport products in static safe containers such as conductive tubes bags or boxes Cover the appliance with approved static dissipating material Use a wrist strap connected to the work surface and properly grounded tools and equipment e Keep the work area free of non conductive materials such as foam packing materials Make sure you are always properly grounded when touching a static sensitive component or assembly Avoid touching pins leads or circuitry Safety and Environmental Notices The sections that follow define each type of safety notice and give examples Laser Safety and Compliance Before using the library review the following laser safety information Class I Laser Product The library may contain a laser assembly that complies with the performance standards set by the U S Food and Drug Administration for a Class I laser product Class I laser products do not emit hazardous laser radiation The library Class I has the necessary protective housing and scanning safeguards to ensure that laser radiation is inaccessible during operation or is within Class I limits External safety agencies have reviewed
129. g Your Library Operator Control Panel on page 4 19 For complete detailed information on all of the functions available on the library using both the Operator Control Panel and the Web User Interface see Chapter 5 Operations Using Factory Defaults as Your Configuration The table below shows the main default library settings If you wish to use the defaults no other changes need to be made before using your library Item Default Setting Logical Libraries 1 Active Slots Maximum 1 0 Slots Enabled DHCP Enabled Internet Protocol IPv4 Only Bar Code Label Length 8 Library Mode Random Auto Clean Disabled IPv6 Stateless Autoconfig Enabled For a full list of factory defaults see Configuring Save Restore Settings on page 4 25 Configuring Your Library Web User Interface If you choose to use the Web User Interface to configure your library first enter your library network settings using the Operator Panel see Configuring Network Settings on page 4 23 NOTE To access the Web User Interface be sure Java 1 5 0 or higher is installed on your host computer Download the latest version of the Java Runtime Environment JRE for your platform from http www java com Topics in Configuring Your Library Web User Interface e Establishing Remote Access to Your Library Logging in to the Web User Interface e Checking Firmware Level e Configuring Library Settings Drive Interface Identification an
130. gazine 4 STE assignments e Logical Library 1 Slot 1 through slot 9 4096 x1000 through 4104 0x1008 Logical Library 2 Slot 10 through slot 21 4096 x1000 through 4107 0x100B Logical Library 3 Slot 22 through slot 45 4096 x1000 through 4119 0x1017 10400367 001 04 2012 2012 Overland Storage Inc 4 B 4 NEO 200s 400s User Guide Library Partitioning and Element Addressing 3 Drives 4 Drives 31 Drive 4 Element Address 257 Magazine Drive 3 2 Element Address 256 B Drive 2 2 Element Address Element Address Magazine 256 1 e Drive 1 Drive 1 g Element Address Element t Address Ej 256 256 Front side 5 Partition 1 Partition 2 E Partition 3 Configuration of a Four Partition System A four partition system must have four drives Each partition will contain one drive and one magazine When configured with four logical partitions the Element Address assignments will be as follows DTE assignments will be as shown in the figure below 4 Drives Drive 4 Element Address 256 Drive 3 Element Address 256 Drive 2 Element Address Magazine 256 1 Em 2 4 Drive 1 Element Address 256 a77ugt64 Front side Partition 1 Partition 2 IE Partition 35 EN Partition 4 STE assignments Logical Library 1 Slot 1 through slot 9 4096 x1000 through 4104 0x1008 Logical Library 2 Slot 10 through slot
131. ge 16 Forced eject Set when a tape cartridge was No action required Status only unloaded manually while the drive was reading or writing 17 Media loaded is Read Set when a cartridge marked as No action required Status only only format read only is loaded into the drive The flag is cleared when the cartridge is ejected 18 Tape directory Set when the tape drive detects that Re read all data from the tape to rebuild the corrupted in cartridge the tape directory in the cartridge tape directory memory memory has been corrupted 19 Nearing media life Set when the tape cartridge is 1 Copy the data to another tape nearing its specified end of life It is cartridge cleared when the cartridge is 2 Replace the tape cartridge removed from the drive 20 Clean now Set when the tape drive detects that Clean the tape drive it needs cleaning 21 Clean periodic Set when the tape drive detects that Clean the tape drive as soon as possible it needs routine cleaning The drive can continue to operate but requires cleaning soon 22 Expired cleaning Set when the tape drive detects a Replace the cleaning cartridge media cleaning cartridge that has expired 23 Invalid cleaning Set when the drive expects a Use a valid cleaning cartridge cartridge cleaning cartridge to be loaded and the loaded cartridge is not a cleaning cartridge 30 Hardware A Set when a hardware failure occurs Contact Overland Technical Support 10400367 001
132. ges made to the screen e Submit to apply the changes made to the screen NOTE The trace level and trace filter selection options are only changeable by Service personnel Configure Library Email Notification This page allows the user to enter information for email notification When set up correctly Email Notification allows the library to send an email to a designated individual when the library is experiencing a problem Email Notification Notify Errors Flos Notify Warnings M on To Email Address SMTP Server lAddress IPv4 a03avo2 boulder com IPv4 address or Host name and domain poe storage lucson com B77 Ug055 Refresh Submit The following elements are displayed on the Email Notification page Notify Errors Select this item to be notified of library errors via email Notify Warnings Select this item to be notified of library warnings via email To Email Address Enter the email address of the individual you would like to receive the errors and or warnings SMTP Server Address IPv4 or IPv6 Enter the address of the email server of the individual you would like to receive the errors and or warnings This can be an IPv4 or IPv6 address or a host name and domain If a host name and domain is listed the IPv4 or IPv6 address will be resolved from the DNS using that name and the address will be stored rather than the name If the address changes a new name or a new address w
133. ght corner of the screen A new web page will open Using the left navigation pane select the desired Help page To close the Help page click the red X in the upper right corner of the screen Logging out of the Web User Interface To log out of the Web User Interface click Logout in the upper right corner of the current screen NOTE If you click the X in the upper right corner of your internet browser window the screen will close but you will not be logged out of the Web User Interface 10400367 001 04 2012 2012 Overland Storage Inc 4 2 8 overland storage Chapter 3 Installation Planning Before installing your library take time to review the following information Topics in Installation Planning Determining Number of Logical Libraries e Library Partitioning and Element Addressing e Using Persistent Binding Logical Unit Number LUN Scanning Host Interfaces Determining Number of Logical Libraries You can partition the library into as many logical libraries as there are drives in the library Basic Guidelines e Each logical library must contain at least one drive Alibrary configuration of exactly one logical library equals the entire physical library The library issues a warning to the user if media is moved across logical libraries Library Sharing The library s default configuration allows a single application to operate the library through a single control path Often it is advantageous to
134. gnments Logical Library 1 Drive 1 256 0x100 Logical Library 2 Drive 2 256 0x100 STE assignments Logical Library 1 Slot 1 through slot 11 4096 x1000 through 4106 0x100A Logical Library 2 Slot 12 through slot 23 4096 x1000 through 4107 0x100B 4U Library Physical Configuration This section covers the 4U Library Mail Slot storage slots and drive slot element addresses and physical locations For an overview of library partitioning and element addressing see Library Partitioning and Element Addressing on page B 3 The following table contains the physical location Slot x and SCSI element address in decimal A4xxx and in hexadecimal 0x10xx of the Mail Slots storage slots and drive slots in the 4U library containing only two drive sleds In 4U libraries with a slot reserved Res for a cleaning cartridge the information shown in reserved slot moves to the next slot and so forth through the remaining magazine slots The final slot becomes slot 44 instead of slot 45 for libraries without a reserved slot 10400367 001 04 2012 2012 Overland Storage Inc 4 b 2 NEO 200s 400s User Guide Library Partitioning and Element Addressing Upper Left Magazine Rear of 4U Upper Right Magazine Front of 4U Library Library Front of 4U Library Slot 18 Slot 19 Slot 20 Slot 21 Slot 45 Slot 44 Slot 43 Slot 42 4113 4114 4115 4116 4140 4139 4138 4137 0x1011 0x1012 0x1013 0x
135. guration The table below contains the physical location and SCSI element address decimal and hexadecimal of the Mail Slot storage slots and drive slot in the 2U library configured with one drive and one logical partition If a second drive were installed it would be located at address 257 0x101 Left Magazine Rear of 2U Right Magazine Front of 2U Library Library Front of 2U Library Slot 8 Slot 9 Slot 10 Slot 11 Slot 23 Slot 22 Slot 21 Slot 20 4103 4104 4105 4106 4118 4117 4116 4115 0x1007 0x1008 0x1009 0x100A 0x1016 0x1015 0x1014 0x1013 Slot 4 Slot 5 Slot 6 Slot 7 Drive 1 Slot 19 Slot 18 Slot 17 Slot 16 4099 4100 4101 4102 256 4114 4113 4112 4111 0x1003 0x1004 0x1005 0x1006 0x100 0x1012 0x1011 0x1010 Ox100F Mail Slot Slot 1 Slot 2 Slot 3 Slot 15 Slot 14 Slot 13 Slot 12 16 4096 4097 4098 4110 4109 4108 4107 0x10 0x1000 0x1001 0x1002 Ox100E Ox100D 0Ox100C 0x100B With two drives installed the library can be configured as one partition with two drives or as two partitions with one drive per partition When configured with two drives and one logical partition the Element Address assignments will be as follows DTE assignments Drive 1 256 0x100 e Drive 2 257 0x101 The STE assignments will be as shown in the table e When configured with two drives and one logical partition the Element Address assignments will be as follows DTE assi
136. has resumed normal operations Account Password Change 9 Account password in the library has changed Configuration Change 10 Library or drive configuration has changed Library Login 14 Someone has logged into the library via the Web User Interface Library Logout 12 Someone has logged out of the library via the Web User Interface Network Time Protocol NTP NTP is an Internet standard protocol that assures accurate synchronization of computer clock times in a network of computers Running as a continuous background client program on a computer NTP sends periodic time requests to a server obtaining server time stamps and using them to adjust the client s clock Maximum Library Storage Capacity and Data Transfer Rate Maximum library storage capacity and maximum data transfer rates are as follows Tape Drive Model Host Interface Ultrium 5 Half Height drives 8 Gb s Fibre Channel single port 6 Gb s SAS dual port 8Gb s Fibre Channel single port 6GB s SAS dual port Ultrium 4 Half Height V2 drives 10400367 001 04 2012 2012 Overland Storage Inc 41 6 NEO 200s 400s User Guide Ultrium Tape Drives Characteristic 2U Library Specification AU Library Specification Maximum storage 24 data cartridges 48 data cartridges capacity Ultrium 5 Data Native 36 TB Native 72 TB Cartridges Compressed 72 TB Compressed 144 TB 2 1 compression 2 1 compression Maximum storage 24 data cart
137. he Registry called restrict anonymous for administrators to restrict the ability for anonymous logon users also known as NULL session connections to list account names and enumerate share names 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL xi NEO 200s 400s User Guide RETMA RMU Round Robin Router SAN SAS SCSI Short for Radio Electronics Television Manufacturers Association It is the common name given for a 19 inch distribution frame rack for mounting components Short for Remote Management Utility It is an interface built into the unit that provides remote access to and configuration of the library through an Ethernet port It hosts a dedicated protected website that can be accessed by a web browser using the IP address assigned See Web User Interface The Round Robin path selection policy causes all healthy paths to be used for I O Paths are used in a round robin order A router is a device that enables connectivity between Ethernet network segments Short for Storage Area Network Data storage connected to a network that provides network clients access to data using block level protocols To the clients the data storage devices appear local rather than remote An iSCSI SAN is sometimes referred to as an IP SAN Short for Serial Attached SCSI It is a point to point serial protocol that replaces parallel SCSI bus technology multidrop and uses the standard SCSI command set It has no termination
138. he library select Clean Drive from the Operator Control Panel Service Menu Service gt Service gt Clean Drive and clean the drive Use only an approved cleaning cartridge see Cleaning Cartridge on page 6 4 10400367 001 04 2012 2012 Overland Storage Inc 47 9 NEO 200s 400s User Guide Procedures for Isolating CRU Problems 6 Runthe Library Verify Diagnostic which includes a drive performance Read Write test Be sure to use a known good scratch or blank data cartridge If the drive test fails replace the drive sled 7 Ifthe drive diagnostics pass run the drive wrap test from the Operator Control Panel a Press Service gt Service and select a drive b Press SELECT to highlight the test options field and press UP and DOWN to select Wrap Test them press SELECT c Highlight Run and press SELECT d When prompted connect the Wrap Test Adapter and select OK e Ifthe wrap test fails verify that you are using a wrap tool and not a terminator If you are using the correct wrap tool then replace the drive sled 8 Using the host interface test tool ITDT run the Scan functions to verify that the host application interface SAS or Fibre Channel can detect the drive LUN 0 and the library LUN 1 To further test the interface communication path run the Test Device function t if available after selecting the drive This function will write read data across the interface as well as sending a command to the drive
139. he next higher numeric slot Cartridges need not be in contiguous slots If the Loop option is set to ON Configure gt Library Settings gt gt Loop when the last cartridge cartridge in the highest numeric slot is unloaded and placed back into storage the accessor will immediately start over again loading the first cartridge into the drive Stopping Sequential Mode To stop sequential mode use the Move Cartridges option from the Control menu Control gt Move Cartridges to unload the drive the next sequential cartridge will NOT be loaded To restart sequential mode use the same Control menu command to load a cartridge The loading sequence will resume from that numeric slot in the cartridge inventory Active Slots the number of active slots in each logical library NOTE Slots can be reserved so that they are invisible to the host It may be necessary to set the number of Active Slots to match the number of slots that are available to the ISV software Reserved slots are created by reducing the number of active slots Auto Clean Use this menu item to enable the Auto Clean function All cleaning cartridges must have CLNxxxLx as part of the bar code With Auto Clean disabled the cleaning tape can be stored in any data slot if you wish to manually clean the drives This is not recommended With Auto Clean disabled the cleaning tape can be stored in any data slot if it was put there under Backup Application control In oth
140. ial mode with loop mode ON loads the cartridge in the lowest numerical slot after the cartridge in the highest numerical slot has been filled and sent back to its home slot This allows endless backup operations without user interaction 10400367 001 04 2012 2012 Overland Storage Inc 4 4 20 NEO 200s 400s User Guide Configuring Your Library Operator Control Panel 10400367 001 04 2012 Starting Sequential Mode If the Autoload option is set to ON Configure gt Library Settings gt Autoload the accessor will load the first cartridge cartridge located in the slot with the lowest numeric value found in the storage inventory area into the drive upon power ON of the library If the library powers on with a cartridge already in the drive sequential mode will start with that cartridge unless the host issues a rewind and unload command to the drive In that case the next cartridge in sequence will be loaded into the drive If the Autoload Option if OFF sequential mode must be started by selecting the Move Cartridges option Control gt Move Cartridges to load the first cartridge or any cartridge into the drive Whatever cartridge is loaded into the drive that is where the sequence starts from For example if a cartridge from the fifth lowest numeric storage slot containing a cartridge is loaded using the Move Cartridges option after the host issues a rewind unload command the next cartridge loaded will be the cartridge from t
141. ibrary firmware installed e Vendor ID IBM 10400367 001 04 2012 2012 Overland Storage Inc 45 3 NEO 200s 400s User Guide Operator Control Panel Menus e Product ID library inquiry string Active Slots number of active slots in each logical library WWNN World Wide Node Name of the library Library Mode current library mode Random or Sequential Under Monitor gt Library gt Error Log you will have a list of errors logged by the library The errors will be displayed beginning with the most recent error Under Monitor gt Library gt Network are the following items IP Stack the internet protocol currently being used by the library DHCP Dynamic Host Configuration Protocol records whether DHCP is ON or OFF P Addresses the internet addresses of the library e Netmask the Network Mask Address of the library Gateway the Gateway Address of the library Ethernet the speed of the Ethernet interface Stateless Auto Configuration indicates whether or not stateless auto configuration is enabled e Prefix Length the length of the IP Address prefix Static IPv6 Address the static IPv6 address of the library Link Local IPv6 Address local link only IPv6 address of the library Router Assigned IPv6 Address IPv6 address es discovered by the network router 10400367 001 04 2012 2012 Overland Storage Inc 45 4 NEO 200s 400s User Guide Operator Control Panel Menus Mo
142. ibrary recovery time 1 Release both left and right magazines Operator Control Panel Control Magazine and select Left or Right Web User Interface Manage Library Release Magazine and select Left or Right and inspect for both the presence and conditions of the cell prism fiducials Each cell should contain a correctly installed prism with no visible damage Replace any missing or damaged prism fiducials If necessary replace the magazine 2 An error code that will often surface after completing an inventory request or a diagnostic request such as the system Test will be 9B 37 Sled position sensor not found The OCP Error LED will be lit and the Library Status on the Web User Interface will show a Robotic Failure During the extended recovery process by viewing the Standard Trace under the Web User Interface Service Library View Logs the same Robotic Failure entries into this log can be viewed as the library enters recovery mode for failure to sense a particular fiducial Proceed to the next step for failure isolation suggestions 3 If there are no prism integrity issues and the library continues to post extended recovery time refer to Library Recovery Problem Determination on page 7 7 and Isolating a Library Controller Card vs Accessor Enclosure Problem on page 7 10 MEDIA Cleaning or data cartridge incompatible with drive Ensure that you are using data and cleaning cartridges that are compatible with the drive and m
143. ication if enabled To enable email notifications refer to Configure Library Email Notification on page 5 24 Error Code Description User Action 80 Bar code reader error cannot initialize BCR 81 Bar code reader error no response from BCR 82 EEPROM Electrically Erasable Programmable Read Only Memory error no response from EEPROM Error Code 80 01 may be posted if the library has a BCR Bar Code located on accessor controller Reader that requires a minimum level of library firmware Update 83 Accessor controller generic problem the library firmware to 9 00 or higher If the problem still exists refer to Isolating a Library Controller Card vs Accessor Enclosure 84 Setting of gripper motor parameters problem on page 7 10 Possible Replacement CRUS failed e Primary Library Chassis 85 Setting of slider motor parameters e Secondary Library Controller Card failed 86 Setting of elevator motor parameters failed 87 Setting of rotation motor parameters failed 88 Setting of sled motor parameters failed 89 Gripper blocked 1 If this is the first time the library has been powered ON or if it has been moved to a new location ensure that the shipping 8A Slider blocked NAVAS N lock has been removed The lock is located on the top of the 8B Elevator blocked library see Removing and Storing the Shipping Lock 8C Rotation blocked 2 Refer to Isolating a Library Controller Card vs Accessor Enclosure Pro
144. ifies the cartridge s VOLSER to the library The bar code also tells the library whether the cartridge is a data cartridge or cleaning cartridge In addition the bar code includes the two character media type identifier Lx where x equals 1 2 3 4 or 5 L identifies the cartridge as an LTO cartridge and the number represents the generation of cartridge for that cartridge type Tape cartridges can be ordered with the labels included or with custom labels To order tape cartridges and bar code labels see Ordering Media Supplies on page 6 11 The bar code for usage in the LTO tape library must meet predefined specifications They include but are not limited to Six or eight the default uppercase alphanumeric characters where the last two characters must be L5 L4 L3 L2 or L1 e Label and printing to be non glossy Nominal narrow line or space width of 0 423 mm 0 017 in Wide to narrow ratio of 2 75 1 Minimum bar length of 11 1 mm 0 44 in This table shows which cartridges and VOLSERs are compatible with the Ultrium 3 4 and 5 tape cartridges Tape Drive Cartridges VOLSER Ultrium 5 Data Cartridge x5 Ultrium 5 WORM Cartridge XXXXXXLV Ultrium 4 Data Cartridge XXXXXXL4 Ultrium 4 WORM Cartridge XXXXXXLU Ultrium 3 Data Cartridge XXXXXXL3 Ultrium 3 WORM Cartridge XXXXXXLT Ultrium 2 Data Cartridge XXXXXXL2 Ultrium 1 Data Cartridge XXXXXXL1 LTO Ultrium Cleaning Cartridge CLNxxxLx A
145. ill be retained NOTE Configuration files saved with one version of library firmware may not be compatible with other versions of firmware It is recommended to save a configuration file each time the library firmware is upgraded Restore the library using a configuration file that was saved with the same version of firmware currently installed in the library Since the Web User Interface can be accessed remotely its implementation will save restore the configuration data to from a file on the host site When entering commands on the OCP the unit is accessed directly For this reason the OCP implementation will save restore the configuration data to from a USB memory stick that is inserted into the USB connector on the library controller Service Library Menu IMPORTANT Some Service Library functions will post a warning message stating that the library should be taken offline from the host before performing any Service functions It is up to the operator to ensure that it is taken offline at the host Before performing any service functions ensure the host is not performing any data writing or retrieval The Service Library menu contains the following submenu items Service Library Clean Drive Service Library Advanced Diagnostics for Service Personnel Only Service Library View Logs Service Library View Drive Logs Service Library Save Drive Dump Service Library Perform Diagnostics Service Library Upgrade Firmware
146. ill need to be entered Domain Name Enter the Domain Name for your library This field cannot be blank when using email notification NOTE If you attempt to enter a blank value for the Domain Name a warning message appears that says if you are using Email Notification then a value is required for the Domain Name Click one of the following 10400367 001 04 2012 2012 Overland Storage Inc 4 5 24 NEO 200s 400s User Guide Web User Interface Menus Refresh to cancel the changes made to the screen Submit to apply the changes made to the screen Configure Library SNMP This page shows the current SNMP configuration of the library and allows modification to the configuration When a change is requested a pop up box checks to confirm the changes 1 Click SNMP in the left navigation pane to display the SNMP page Magazine Right z Release 2 Enter SNMP settings NOTE For more information on SNMP refer to Simple Network Management Protocol SNMP Messaging on page 1 5 Enabled Check this box to have SNMP traps sent to a SNMP Management consoles Target 1 IP Address If SNMP traps are enabled enter an IP address where SNMP traps are to be sent Target 2 IP Address Enter an optional 2nd IP address where SNMP traps are to be sent or leave as 0 0 0 0 Target 3 IP Address Enter an optional 3rd IP address where SNMP traps are to be sent or leave as 0 0 0 0 Ve
147. ill not unload contact Overland Technical Support 4c 5 NEO 200s 400s User Guide Tape Drive Supported TapeAlert Flags Flag Number Flag Name Description Action Required 56 Unload failure Set when a drive hardware error 1 Unload the cartridge from the drive prevents the tape cartridge from using the Operator Panel or the Web being unloaded from the tape drive User Interface or when the tape cartridge is stuckin 2 Try a power cycle of the entire library the drive This causes the drive to reset and attempt to rewind and unload when power is restored If the cartridge unloads remove it from the library and inspect it If damaged discard it 3 Try to unload the cartridge from the drive again using the Operator Panel or the Web User Interface 4 If the cartridge will still not unload from the drive contact Overland Technical Support 59 WORM Media integrity Set when the drive determines that 1 Copy the data to another WORM tape check failed the data on the tape is suspect from cartridge a WORM point of view 2 Discard the old WORM tape 60 WORM Media Set when the drive rejects a write Append the information on a WORM tape overwrite attempted 10400367 001 04 2012 operation because the rules for cartridge or write the data to a non WORM allowing WORM writes have not been cartridge met Data can only be appended to WORM media Overwrites to WORM media are not allowed 2012 Overland Storage Inc 4C 6
148. ine Pulled Out 4U Magazines Pulled Out 4 If there are additional tapes still in the library or if you were unable to manually remove the magazines and drive contact Overland Technical Support for further instructions TotalStorage Tape Diagnostic Tool ITDT The TotalStorage Tape Diagnostic Tool ITDT 10400367 001 04 2012 Runs quick or extended diagnostics on tape drives If the library is online to the server host where the tool resides ITDT will communicate with the drive through the library to load and unload a test cartridge thereby exercising some library functions Retrieves firmware dumps from tape drives and libraries Performs a firmware update on tape drives or libraries See note below regarding library firmware update Tests the performance of the environment by completely writing a cartridge and measuring performance Retrieves and displays cartridge information Verifies the encryption environment 2012 Overland Storage Inc 49 2 NEO 200s 400s User Guide Contacting Overland Technical Support Does not require special device drivers e Is available for most major platforms Scans the host interface and will find and display for selection all IBM LTO devices The tool will not display non IBM devices The ITDT v4 1 is available as a command line utility and a graphical user interface GUI version e Touseit as a command line utility invoke it by entering the executable from the directory whe
149. ing overhead of the network stack becomes significant Logical layout of the parts of a computer system or network and their interconnections There are two types of topology physical and logical The physical topology of a network refers to the configuration of cables computers and other peripherals Logical topology is the method used to pass the information between workstations A signal from a device informing an SNMP management program that an event has occurred A standard unit of measure for designating the height in computer enclosures and rack cabinets One U equals 1 75 inches For example a 3U server chassis is 5 25 inches high Short for User Datagram Protocol A communications protocol for sending messages between computers in a network that uses the Internet Protocol IP UDP is an alternative to the Transmission Control Protocol but unlike TCP does not guarantee reliability or ordering of data packets Short for Universal Naming Convention In a network a way to identify a shared file in a computer without having to specify or know the storage device it is on In the Windows OS the UNC name format is as follows server name share name path file name Short for Uninterruptible Power Supply A device that allows a computer to keep running for a short time when the primary power source is lost It also provides protection from power surges A UPS device contains a battery that starts when the device senses a loss of po
150. inimize the impact on host processor performance the HBA performs many low level interface functions automatically or with minimal processor involvement 10400367 001 04 2012 2012 Overland Storage Inc 4 GL v NEO 200s 400s User Guide Half duplex Hidden Share A type of transmission that transfers data in one way at a time A share that restricts the display of the share via the Windows SMB Web View HTTP HTTPS FTP and AFP protocols See also SMB Host Bus Adapter Host Name Hot Swapping HTTP HTTPS IDE 1 E Element Inheritance Connects a host system such as a NEO to other network and storage devices The unique name by which a computer is known on a network It is used to identify the computer in electronic information interchange The ability to remove and add disk drives to a system without the need to power down or interrupt client access to filesystems Not all components are hot swappable Please read installation and maintenance instructions carefully Short for Hypertext Transfer Protocol An application protocol for transferring files text graphic images sound video and other multimedia files over TCP IP on the World Wide Web Short for Hypertext Transfer Protocol Secure The HTTP protocol using a Secure Sockets Layer SSL SSL provides data encryption server authentication message integrity and client authentication for any TCP IP connection Short for Integrated Drive Electroni
151. ion Procedures for Isolating CRU Problems Identifying a Suspect Cartridge Contacting Overland Technical Support Troubleshooting Table IMPORTANT Before replacing any CRU and after finding the problem and performing any listed actions listed in the Troubleshooting Table below be sure to review the Procedures for Isolating CRU Problems on page 7 7 to help confirm the failing CRU The following table is the starting point for all service issues Find the reason which closest resembles the problem you are experiencing and perform the listed action If you are unable to correct the problem create a prioritized list of replacement parts required Select only one CRU at a time starting with the most likely based on the Procedures for Isolating CRU Problems on page 7 7 and or the error code listing After exhausting all troubleshooting efforts refer to Contacting Overland Technical Support on page 7 13 After correcting the problem run Library Verify Operator Control Panel Service gt Library Verify to ensure that all library components are functioning properly before resuming normal library operations 10400367 001 04 2012 2012 Overland Storage Inc 47 1 NEO 200s 400s User Guide Troubleshooting Table Problem Solution INSTALLATION CONFIGURATION Installation and Configuration Refer to Installation Problems on page 7 6 POWER Library does not power ON Perform Isolating a Power Supply Problem
152. ion free environment Continue cleaning the tape drive as needed Refer to Choosing a Location on page 4 1 Acartridge should be acclimated for at least 24 hours before being used particularly if it has been stored at a substantially different temperature or level of humidity than the library e Any cartridge that is suspected of being defective or contaminated should NOT be reused in any drive Power Supply or Fan Issues Check the power supply or redundant power supply for failure and also check any power supply fans Replace any defective units Refer to System Status on page 2 6 for a redundant power supply failure on a AU library and Isolating a Power Supply Problem on page 7 7 10400367 001 04 2012 2012 Overland Storage Inc 47 2 NEO 200s 400s User Guide Troubleshooting Table Problem Solution Clean Drive LED Ensure that you are using an Ultrium universal cleaning cartridge see Cleaning Cartridge on page 6 4 Ensure that the cleaning cartridge has not expired A drive will automatically eject an expired cleaning cartridge A cleaning cartridge is good for 50 cleans If your cleaning cartridge has expired refer to Ordering Media Supplies on page 6 11 for information on ordering a new cleaning cartridge If the problem still exists contact Overland Technical Support Error LED If the Error LED remains ON after completing any user action listed for the error code in Chapter 8 Error
153. ions gt Security gt Custom Level gt Downloads gt Automatic Prompting for file Downloads and File Downloads are both Enabled Total Number of Entries Number of entries in a specified trace log Start Entry Where you start viewing the log default 1 Number of Entries per Page Limits the number of entries on a page View Button Select to display the output to the screen Clear Log Button Clears the log you are viewing Dump Log Button Dumps the log you are viewing Save Service Dump Button Creates a DPA Dump All log output that can be viewed or saved to a file If the number of logs entries exceeds the number of entries per page Prev Next appears on the page Click Prev or Next to index through the log entries The Next button will not be displayed if the log has more fewer entries than the of entries per page setting After clicking Next on the first page Prev is displayed Upon reaching the last page the Next is no longer shown If the log entries fit on a single page the buttons do not appear Service Library View Drive Logs This page allows the drive logs to be viewed after selecting the following View Drive Logs Select Drive 1 Log Type SCSI v Total Number Of Entries 10 Start Entry Number Of Entries Per Page 3 000 01 51 23 00x04 OEE Ox0E Ow 000 01 56 03 00x04 OKEE Ox0E 0143 0x00 000 20 47 30 00x04 OEE 0E 0x43 Ox Log Type Error Logs drive error
154. ipheral To ensure maximum longevity of your library locate the library away from dust dirt and airborne particulates as follows Keep the library away from high traffic areas especially if the floor is carpeted Carpeting harbors dust and people walking on the carpet can cause the carpet fibers and the dust to become airborne Keep the library out of printer and copier rooms because of toner and paper dust Additionally do not store paper supplies next to the library Keep the library away from moving air caused by doorways open windows fans and air conditioners Ensure that the machine covers are always kept closed to minimize any contamination from airborne particles Supported Device Drivers Device drivers enable the drive to interact with a variety of servers To properly install a device driver if required refer to the Technical Bulletin located with the drivers For applications that use other device drivers see the application s documentation to determine which drivers to use Overland Storage maintains the levels of device drivers and driver documentation for the tape drives on the Internet You can access this material at the web site http docs overlandstorage com neo 10400367 001 04 2012 2012 Overland Storage Inc 4A 3 overland storage Appendix B Physical Configurations This section addresses SCSI element types SCSI addresses and physical configurations of the NEO 200s 400s librari
155. is always online except for when the user enters the Service Library area warning message appears stating that the library should be taken offline from the host before performing any Service functions It is up to the operator to ensure that it is 10400367 001 04 2012 2012 Overland Storage Inc 45 8 NEO 200s 400s User Guide Operator Control Panel Menus taken offline by phoning the host operator or other means of communication Before performing any service functions ensure the host is not performing any data writing or retrieval The Service Menu contains the following items Library Verify an overall library diagnostic Run Tests other library diagnostics Service diagnostics and procedures for servicing the drive Display Contrast setting the display from light to dark Telnet Service Port technical support use only Service Library Verify This 1s an overall diagnostic that exercises all library components To run the Library Verify test complete the following procedure 1 On the Operator Control Panel navigate to Service Library Verify and start diagnostic a Push SELECT to highlight the drive field Use UP and DOWN to select the drive Push SELECT to complete the selection b Push DOWN to highlight Run c Push SELECT to execute Library Verify 2 When prompted by the Operator Control Panel display and the Mail Slot opens insert a blank or scratch data cartridge Close the Mai
156. issues supports up to 16 384 devices using expanders and eliminates clock skew It consists of an Initiator that originates device service requests a Target containing logical units that receives device service requests and a Service Delivery Subsystem that transmits information between the Initiator and the Target Short for Small Computer System Interface SCSI is an industry standard for connecting peripheral devices and their controllers to an initiator Storage devices are daisy chained together and connected to a host adapter The host adapter provides a shared bus that attached peripherals use to pass data to and from the host system Examples of devices attached to the adapter include disk drives CD ROM discs optical disks and tape drives In theory any SCSI device can be plugged into any SCSI controller SCSI addressing SCSI bus Each device supported by a SCSI adapter has its own unique SCSI address which dictates the device s priority when arbitrating for access to the SCSI bus A SCSI address of 7 has the highest priority For a fast wide SCSI adapter that supports up to 16 devices the next highest priority address is 6 then 5 4 3 2 1 0 15 14 18 12 11 10 9 and 8 The narrow SCSI adapter supports up to eight devices including itself The SCSI address 7 has the highest priority followed by 6 5 4 3 2 1 and 0 A SCSI bus provides a means of transferring data between SCSI devices A SCSI bus is either an 8
157. l 100 Mbit Half 100 Mbit Full 3 Enter IPv4 settings if applicable Enable DHCP Click this item ON to have the IP Address of your library automatically set by the DHCP server Static Address Enter the assigned IPv4 address The format of an IPv4 IP address is a 32 bit numeric address written as four numbers separated by periods 10400367 001 04 2012 2012 Overland Storage Inc 44 14 NEO 200s 400s User Guide Configuring Your Library Web User Interface Network Mask Enter the assigned IPv4 Network Mask Gateway address Enter the assigned IPv4 Gateway address This address allows access outside the local network 4 Enter IPv6 settings if applicable Enable DHCP Click this item ON to have the IP Address of your library automatically set by the DHCP server Enable Stateless Auto Config Click this item ON to have the IP Address of your library automatically set by the network router Static Address Enter the assigned IPv6 address The format of an IPv6 IP address is a 128 bit numeric address written as 8 groups of four numbers separated by colons e Prefix length The default prefix length is set to 64 but can be set to any length depending upon the address used Gateway address Enter the assigned IPv6 Gateway address This address allows access outside the local network 5 Click one of the following Refresh to cancel the changes made to the screen e Submit to appl
158. l 2 3 LEDs front panel 1 2 library Control Keys 1 3 current firmware 2 3 4 10 7 3 firmware 5 30 logs 5 27 name 4 11 5 18 network configuration 4 13 4 23 restore 4 25 serialnumber 5 12 SNMP configuration 4 18 5 25 status 5 14 library configuration saving 4 25 library controller card problem isolating 7 10 Library Verify test 5 9 local interface 2 1 logical libraries 3 1 4 12 4 19 5 19 B 3 LUNs 3 4 M MAC Address 5 12 magazines 2Ulibrary 4 28 2012 Overland Storage Inc 4 ii NEO 200s 400s User Guide AU library 4 29 locations 1 2 overview 4 27 Mail Slot 2U library 4 28 4U library 4 29 configuration 5 32 Management Information Base MIB 4 10 media tape cartridge 1 8 6 1 menu flow indicator PR iv menus Operator Control Panellayout 5 2 Web User Interfacelayout 5 11 MIB 1 6 C 1 move cartridges 5 7 5 17 N NEBS certification PR vi network access 4 8 4 19 configure 4 13 4 23 Network Mask 4 15 O Operator Control Panel OCP Access PIN 4 24 display 1 3 error LED 2 3 front panel buttons Control Keys 1 3 LEDs 1 2 main menu 5 2 modes 2 2 navigation 5 1 power ON display 2 3 Overland technical support PR iii 7 13 P partitioning 3 1 4 12 physical library settings 4 11 Power button 1 2 power management drives 1 7 power ON display 2 3 power source specs 4 1 power supply problem isolating 7 7 Power On Self Test POST 2 3 10400367 001 04 2012 product documentation PR iii
159. l Slot by pushing it back into the library While the test is running the Operator Control Panel will display library status e Ifthe test PASSES resume normal library operations Ifthe test FAILS an error code will be displayed Make note of the error then refer to Chapter 7 Troubleshooting 5 When prompted by the Operator Control Panel display and the Mail Slot opens remove the cartridge used in the test 6 Close the Mail Slot by pushing it back into the library 7 Use UP and DOWN to highlight Cancel Press SELECT to exit Library Verify Service Run Tests The following library diagnostics are available in this menu 10400367 001 04 2012 2012 Overland Storage Inc 45 9 NEO 200s 400s User Guide Operator Control Panel Menus e System Test this test exercises library components by moving customer data cartridges from slots to drives and back to slots No data is written or read from the customer tapes To run this test successfully the library must contain at least one data cartridge for every drive present in the library Slot to Slot Test The Slot To Slot test moves each resident data cartridge from one slot to another for each test cycle requested When completing the Slot To Slot test you need to inventory your library before placing it back online since this test scrambles the cartridge slot locations NOTE After running the System Test or the Slot to Slot Test the library will need to be re inve
160. library settings NOTE If your library contains only one drive or logical library both general and specific settings will be combined into one table General Library Settings 1 Expand Configure Library in the left navigation pane of the Web User Interface 2 Click General and enter the following e Library Name Enter a name for your library Library Mode select one of the following per logical library Random In random mode the library allows the server s host s application software to select any data cartridge in any order Sequential In sequential mode the library s firmware predefines the selection of the cartridges After initialization the firmware causes the library to select the first available cartridge found counting from the Mail Slots through the last slot in your library for loading into the drive NOTE If a Logical Library in Sequential Mode contains more than one drive only the first drive in the Logical Library will be utilized e Autoload Sequential mode with autoload mode ON loads the first available cartridge slot with the lowest numerical value that contains a cartridge automatically if the library powers ON with an empty drive Loop Sequential mode with loop mode ON loads the cartridge in the lowest numerical slot after the cartridge in the highest numerical slot has been filled and sent back to its home slot This allows endless backup operations without user interaction 10400367 001
161. lso assumes you are knowledgeable about the Storage Area Network SAN to which your NEO S series library is being connected This product is not intended to be connected directly or indirectly by any means whatsoever to interfaces of public telecommunications networks Product Documentation NEO product documentation and additional literature are available online Point your browser to http docs overlandstorage com neo For additional assistance search at http support overlandstorage com Overland Technical Support For help configuring and using your NEO 200s 400s libraries search at http support overlandstorage com kb You can email our technical support staff at techsupport overlandstorage com or get additional technical support information on the Contact Us web page http docs overlandstorage com support For a complete list of support times depending on the type of coverage visit our website at http docs overlandstorage com care 10400367 001 04 2012 2012 Overland Storage Inc 4 iii NEO 200s 400s User Guide Conventions Alerts This document exercises several alerts and typographical conventions Convention IMPORTANT Description amp Usage An Important note is a type of note that provides information essential to the completion of a task or that can impact the product and its function A CAUTION A Caution contains information that the user needs to know to avoid damaging or perm
162. ltrium 5 tape drives feature a power management function that controls the drive s electronics so that part of the electronics completely turn OFF when circuit functions are not needed for the drive s operation 10400367 001 04 2012 2012 Overland Storage Inc 41 7 NEO 200s 400s User Guide Media Media The media used by NEO 200s 400s tape libraries are Ultrium Tape Cartridges that provide up to 1500 GB native capacity up to 3000 GB with 2 1 hardware data compression for Ultrium 5 tape drives and 800 GB native capacity up to 1600 GB with 2 1 hardware data compression for Ultrium 4 tape drives LTO Ultrium Data Cartridges Ultrium 1500 GB 800 GB 400 GB 200GB 100GB Tape Drive Ultrium 5 Ultrium 4 Ultrium 3 Ultrium 2 Ultrium 1 Ultrium 5 Read Write Read Write Read only Ultrium 4 Read Write Read Write Read only Ultrium 3 Read Write Read Write Read only Ultrium 2 Read Write Read Write Ultrium 1 Read Write For more detailed information see Chapter 6 Media 10400367 001 04 2012 2012 Overland Storage Inc 41 8 overland storage Chapter 2 User Interfaces Operator The library has a local interface Operator Control Panel and a remote interface accessed via a web browser Web User Interface The Operator Control Panel is located on the front of the library and allows users to work locally on the library The Web User Interface allows users and administrators to vi
163. ly After establishing a connection to the library open any HTML browser and enter the IP address of the library To configure the Web User Interface you must first set the IP address using the Operator Control Panel Refer to Configuring Network Settings on page 4 13 or Configuring Network Settings on page 4 23 The Web User Interface Java Applet requires Java 1 5 0 or higher be installed on your host computer for full functionality and is best viewed using Internet Explorer 6 0 or higher Internet Explorer 7 0 or higher is required for IPv6 If your computer does not have Java installed or you need to upgrade your installation download the latest version of the Java Runtime Environment JRE for your platform from http www java com and follow the instructions provided to enable and configure the Java Runtime Environment for your browser The Web User Interface can also be used to update the library and drive firmware and to download error logs drive dumps and other library data from the library Before the NEO 200s 400s can be managed over a network using the Web User Interface you must set up the initial network configuration of the library using the Operator Control Panel 10400367 001 04 2012 2012 Overland Storage Inc 42 5 NEO 200s 400s User Guide Web User Interface Login IMPORTANT Some options of the Web User Interface take the library OFFLINE This inactive mode can interfere with host based application sof
164. materials that are in the cartridge 10400367 001 04 2012 2012 Overland Storage Inc 46 10 NEO 200s 400s User Guide Ordering Media Supplies If a tape cartridge must be disposed of in a secure manner you can erase the data on the cartridge by using a high energy ac degausser use a minimum of 4000 oersted peak field over the entire space that the cartridge occupies The tape should make two passes through the field at 90 degree orientation change for each pass to achieve complete erasure Some commercial degaussers have two magnetic field regions offset 90 degrees from each other to accomplish complete erasure in one pass for higher throughput Degaussing makes the cartridge unusable If you burn the cartridge and tape ensure that the incineration complies with all applicable regulations Ordering Media Supplies Extra tape cartridges and bar code labels can be obtained from Overland Storage 10400367 001 04 2012 2012 Overland Storage Inc 46 11 overland storage Chapter 7 Troubleshooting The 2U and 4U libraries feature the following Customer Replaceable Units CRUs Controller Card electronics processor memory etc Power Supply Drive Sled drive plus drive to library connectivity Library Enclosure chassis including accessor Operator Control Panel display etc Cartridge Magazines Rail Kit Topics in Troubleshooting Troubleshooting Table Installation Problems Library Recovery Problem Determinat
165. mber when requested A GENE Library Open I O Station rns Library Verify i Drive Move Cartridges seins Run Tests Inventory Magazines Drive Service Drives Re Inventory Network Display Contrast Set Access PIN i Restore Default Set Date and Time Path Failover arzan Configuring Save Restore Settings Use this menu item to restore a saved configuration or the factory default settings Save Restore Restore Passwords Restore All Restore Library Config Save Library Config Restore Passwords This menu item restores the factory default RMU Admin user access password aug Restore All This menu item restores all factory default settings Restore Library Config This menu item restores your saved library configuration from a USB device If you have more than one saved configuration file dbb on your USB device press Select then use the up and down keys to move between the different files When the correct configuration file is displayed press Select again Save Library Config This menu item saves your library configuration to a USB device NOTE Ensure the USB device is formatted for FAT12 FAT16 or FAT32 and does not use autorun files 10400367 001 04 2012 2012 Overland Storage Inc 4 4 25 NEO 200s 400s User Guide Configuring Your Library Operator Control Panel Configuration
166. me Node Name but unique Port Names Short for New Technology File System The standard file system used by Windows NT and later versions of the Windows operating system Short for Network Time Protocol A protocol for synchronizing the system clocks of computers over a packet switched network Abbreviation of Non Volatile Random Access Memory a type of memory that retains its contents when power is turned off Short for Operator Control Panel The OCP touch screen is a 2 5 x 1 25 6 4cm x 3 2cm pressure sensitive blue and light gray screen that provides an easy way to directly communicate with the unit It provides text and graphic messages and through the use of virtual buttons and sliders allows users to make changes to current settings A security category such as no access read only or read write that determines what operations a user or group can perform on folders or files 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL x NEO 200s 400s User Guide PoP Short for Proof of Purchase The number used to obtain a license key for an upgrade to third party applications Port Name This is an eight byte hexadecimal number uniquely identifying a single host HBA port It incorporates the World Wide Name and two additional bytes that are used to specify the format and indicate the port number Portal A target s IP address together with its TCP port number POSIX Short for Portable Operating System Interface A
167. mmunications protocol that lets network administrators centrally manage and automate the assignment of IP addresses on a computer network Each system that connects to the Internet intranet needs a unique IP address Disaster Recovery Disk Roaming DNS A strategy that allows a company to return to normal activities after a catastrophic interruption Through failover to a parallel system or by restoration of the failed system disaster recovery restores the system to its normal operating mode This is the process of removing a disk drive from a controller and putting it back later either on the same controller or a different one and having it recognized as the same disk drive The disks may be can be attached to different ports than they were originally attached to without harm to the data The disks may be attached to the same ports or different ports on the controller Short for Domain Name Service A network service that translates domain names into IP addresses using a server that maintains a mapping of all host names and IP addresses Normally this mapping is maintained by the system administrator but some servers support dynamic mappings 10400367 001 04 2012 2012 Overland Storage Inc 4 GL iii NEO 200s 400s User Guide Domain A set of network resources in Windows 2000 2003 2008 such as users and groups of users A domain may also include multiple servers on the network To gain access to these network resources the us
168. module in the cartridge If it does not match a media Error Code 7 will post on the drive s single character display SCD An error will also be displayed on the Operator Panel Inserting a WORM tape cartridge into a drive that is not WORM capable causes the cartridge to be treated as an unsupported medium The drive will report a media Error Code 7 Upgrading the drive firmware to the correct code level will resolve the problem Requirements for WORM Capability To use the WORM capability of your LTO Ultrium generation 4 or 5 drive you need to use a compatible WORM tape cartridge Cleaning Cartridge An LTO Ultrium Universal Cleaning Cartridge is required to clean the tape drive The drive itself determines when it needs to be cleaned and notifies the library When notified the library indicates that the drive needs cleaning by turning ON the Clean Drive amber LED on the front panel of the library and posting a message on the library display A tape drive within a library requires the use of a library menu function to either automatically or manually clean the tape drive See Chapter 5 Operations IMPORTANT It is recommended that the drive be cleaned only when it is requested by the drive The Ultrium Universal Cleaning Cartridge is valid for 50 uses The cartridge s LTO CM Cartridge Memory chip tracks the number of times that the cartridge is used NOTE The drive will automatically eject an expired cleaning cartridge
169. mputer use the program to run an audit of the library after new cartridges have been added to update the backup program Export Media To remove cartridges from your library using your Mail Slot follow these steps 1 From the OCP Main Menu select Control Move Cartridges and move the data cartridges into the Mail Slot See Control Move Cartridges on page 5 7 or Manage Library Move Media on page 5 17 for more information 2 From the OCP Main Menu select Control gt Open I O Station The Mail Slot will unlock itself Pull out the magazine and take the data cartridges out of the Mail Slot Push the magazine back into the library The library will automatically start an inventory of the Mail Slot If the library is not configured for an Mail Slot all slots are assigned to storage and wish to export media you need to release a magazine and take out the cartridges manually following these steps 1 From the OCP Main Menu select Control gt Magazine 2 Choose the magazine you wish to unlock remove 3 Pull out the magazine and remove the desired data cartridges 4 Push the magazine back into the library The library will automatically start an inventory NOTE If you run a library configuration backup program on your host computer use the program to run an audit of the library after cartridges have been removed to update the backup program Configuring Mail Slots and Reserving Slots Mail Slot Configuration
170. n Ultrium 3 Tape Drive must have a minimum firmware level of 54xx for it to be compatible with the WORM cartridge When attaching a bar code label to a tape cartridge place the label only in the recessed label area A label that extends outside of the recessed area can cause loading problems in the drive NOTE Do not place any type of mark on the white space at either end of the bar code A mark in this area may prevent the library from reading the label 10400367 001 04 2012 2012 Overland Storage Inc 46 5 NEO 200s 400s User Guide Bar Code Labels L ol1 2 3 ts CONC a69i0349 The volume serial number LTO123 cartridge type L5 and bar code are printed on the label Guidelines for Using Bar Code Labels Apply the following guidelines whenever using bar code labels e Use only Overland approved bar code labels on cartridges to be used in a NEO tape library Do not reuse a label or reapply a used label over an existing label Before you apply a new label remove the old label by slowly pulling it at a right angle to the cartridge case e Use peel clean labels that do not leave a residue after being removed If there is glue residue on the cartridge remove it by gently rubbing it with your finger Do not use a sharp object water or a chemical to clean the label area Examine the label before applying it to the cartridge Do not use the label if it has voids or smears in the printed characters or bar
171. n in sequence list 0 being the most recent 8D 07 indicates the error code 8D sled blocked The event log with the library also includes a date stamp for each event Press SELECT to display the associated time stamp in the following format yy mm dd hh mm ss HH Where yy is the year e mm isthe month e dd is the current day e hh is hours e mm is minutes e ssis seconds HH is 1 100 second The time stamp is set to zero at system start Topics in Error Codes Preparing to Resolve an Error Code Error Codes Sub Error Codes Warning Events Preparing to Resolve an Error Code 1 Record the error information that is displayed on the Operator Control Panel display or Web User Interface screen 10400367 001 04 2012 2012 Overland Storage Inc 48 1 NEO 200s 400s User Guide Error Codes 2 If possible cycle library power and retry operation e Ifthe error reoccurs refer to Error Codes for information on resolving the error e Ifthe error does not reoccur run Library Verify before continuing with normal library operation NOTE Complete these steps before completing the User Action listed in Error Codes Error Codes Errors described in this section are hard errors If such an error occurs the library stops all operations and the Error LED starts blinking An appropriate message will be posted on the Operator Control Panel and the Web User Interface These errors are also reported via email notif
172. n intelligent software adaptive agent repeatedly analyzes the traffic flow from the server and distributes the packets based on destination addresses Local Group Local User LTO LUN LVD MAC Address A group user defined locally on a SnapServer using the Web User Interface The local user is defined by the server administrator Windows domain ADS and NIS users are not considered local Short for Linear Tape Open a technology that was developed jointly by HP IBM and Certance Seagate as an open standards It is ideally suited for backup restore and archive applications and provides reliability in both stand alone and automated environments The tape cartridges go by the label Ultrium e Ultrium generation 3 LTO 3 cartridge up to 800 GB capacity 2 1 compression and an uncompressed transfer rate of 80 MB s e Ultrium generation 4 LTO 4 cartridge up to 1 6 TB capacity 2 1 compression and an uncompressed transfer rate of 120 MB s e Ultrium generation 5 LTO 5 cartridge up to 3 0 TB capacity 2 1 compression and an uncompressed transfer rate of 140 MB s Short for Logical Unit Number A SCSI or Fibre Channel device identifier LUN is a subdivision of a SCSI target Short for Low Voltage Differential LVD is a method of powering SCSI cables that will be formalized in the SCSI 3 specifications LVD uses less power than the current differential drive HVD is less expensive and allows for higher spee
173. n pane to display the Network page Network 2 Protocol Stack IPv4 only M Host Name FLX106880 D storage tucson com DNS Primary 9 11 224 130 DNS Secondary 9 11 224 114 Enable SSL For Web Ethernet Settings Auto IPv4 Enable DHCP On Static Address 9 11 219 162 Network Mask 2552552550 Gateway address 9112191 1Pv6 Enable DHCP Enable Stateless Auto Config Static Address Prefix length Gateway address You will be required to login again or reboot the library if changes are made If you Retre Y e lt efresh Submit Ah change the IP address of the library you will Refresh Submit need to use the new IP address when you attempt to access the library again v argo IMPORTANT Do not click the Submit button until all changes have been made to the Network page Once the Submit button has been clicked no other changes can be made until after the library has applied the current changes After the Submit button has been clicked depending on the changes made you will either be disconnected and need to login again or reboot the library Clicking the Refresh button will refresh the page and any changes made will not be retained 2 Choose the Network settings Protocol Stack Choose IPv4 only IPv6 only or Dual Stack IPv4 amp IPv6 If you choose Dual Stack IPv4 amp IPv6 you must be prepared to enter both IPv4 and IPv6 IP addresses The sections below will gray out depending on the choices made here
174. nabled e Superuser if enabled Admin Service NOTE Only one password can be set for each Role Enter the New Password up to 10 alphanumeric characters In Repeat Password enter the new password again In Support Name enter the name of the person that will be able to offer the user help with the library NOTE Only one support person can be configured for the entire tape library The support person may or may not be one of the user superuser or admin account holders 7 In Support Phone enter the phone number of the person that will be able to offer the user help with the library 8 In Support Email enter the email address of the person that will be able to offer the user help with the library 9 Click one of the following Refresh to cancel the changes made to the screen Submit to apply the changes made to the screen Configuring Date and Time Settings 1 Click Configure Library Date amp Time in the left navigation pane Date amp Time Time 24H fe dmm pate Morth TN Day fit vear oro 5 Reiesh Submit Y Enter the current Time using the HH MM SS 24 hour format Enter the current Date using the MMDDYYYY format Click one of the following Refresh to cancel the changes made to the screen Submit to apply the changes made to the screen Configuring Logs and Traces NOTE This function is not available on the Operator Control Panel 1 Click Configure Library Logs amp
175. nd at the same level Attach the Rail Brackets 1 Using the Torx wrench included in your shipment remove the two screws Kl noted from both sides of the library Screw locations on the 4U library are similar 10400367 001 04 2012 2012 Overland Storage Inc 44 4 NEO 200s 400s User Guide Installing in a Rack 2 Install the library rack anchor donuts H on each side of your library using the M3 x 6 counter sunk screws included in the rack kit M3 x 6a with Donut Donut gt amp Eu Previously Removed Screw a Tug277 3 Install the library mounting brackets El as shown on each side of the 2U library using the screw that was removed from your library and an additional M3 x 4 counter sunk screw included in the rack kit The 4U rack anchors and mounting brackets are similar Insert the Library in Rack WARNING It is recommended that a mechanical lifter or at least two people be used to raise and align the unit to prevent injury during installation Use care when inserting or removing a unit into or out of a rack to prevent the accidental tipping of the rack causing damage or personal injury AVERTISSEMENT Afin d viter des blessures pendant l installation il est recommande d utiliser un monte charge ou au moins deux personnes pour lever ou aligner l appareil Faites attention lorsque vous ins rez ou retirez l appareil d un support pour emp cher le d versement accident
176. nd physical damage Ship the cartridge in a shipping container that has enough packing material to cushion the cartridge and prevent it from moving within the container The following table gives the environment for operating storing and shipping LTO Ultrium Tape Cartridges Environmental Specifications Environmental Factor Operating Operational Storage Archival Storage Shipping Temperature 10 to 45 C 16 to 32 C 16 to 25 C 23 to 49 C 50 to 113 F 61 to 90 F 61 to 77 F 9 to 120 F Relative humidity non 10 to 80 20 to 80 20 to 50 5 to 80 condensing Maximum wet bulb 26 C 79 F 26 C 79 F 26 C 79 F 26 C 79 F temperature The short term or operational storage environment is for storage durations of up to six months T The long term or archival storage environment is for durations of six months up to ten years Disposing of Tape Cartridges Under the current rules of the U S Environmental Protection Agency EPA regulation 40CFR261 the LTO Ultrium Tape Cartridge is classified as non hazardous waste As such it may be disposed of in the same way as normal office trash These regulations are amended from time to time and you should review them at the time of disposal If your local state country non U S A or regional regulations are more restrictive than EPA 40CFR261 you must review them before you dispose of a cartridge Contact your account representative for information about the
177. nd select Left or Right To release the magazines using the Web User Interface navigate to Manage Library Release Magazines Inspect the light pipe fiducials on each slot of the magazine for proper seating If necessary replace the magazine 10400367 001 04 2012 2012 Overland Storage Inc 47 3 NEO 200s 400s User Guide Troubleshooting Table Problem Solution Cartridge will not eject from drive 1 Power cycle the library allow it to complete initialization which can take up to 1 hour depending on the type of cartridge LTO 4 LTO 5 etc and how much of the tape has been spooled out of the cartridge Retry unloading the cartridge using the library Operator Control Panel Refer to Control Move Cartridges on page 5 7 2 Allow the drive to complete all operations This may take as long as 1 hour if you reset or cycle power on the library while the cartridge is positioned at the physical end of the media 3 Ensure that the backup software is not reserving the slot or preventing the drive from ejecting the cartridge The backup software needs to cancel the reservation and any hold it has on the drive Temporarily disconnecting the library from the host server and power cycling eliminates the host and its software as a problem source 4 If the problem still exists contact Overland Technical Support Cartridge can not be removed from storage slot See Removing Cartridges from Magazine Slots on page 9 1 Extended l
178. ndix C TapeAlert Flags This appendix is intended to provide additional information to the reader about the tape library and tape drive All error code and diagnostic information contained in this chapter cannot be accessed from the Operator Control Panel of the Library The Operator Control Panel will however display other library error codes and drive error codes when problems occur For a listing of Operator Control Panel error messages see Chapter 8 Error Codes TapeAlert is a standard that defines status conditions and problems experienced by devices such as tape drives autoloaders and libraries The standard enables a server to read TapeAlert messages called flags from a tape drive The server reads the flags from Log Sense Page 0x2E This library is compatible with TapeAlert technology which provides error and diagnostic information about the drives and the library to the server Because library and drive firmware may change periodically the SNMP interface in the library does not require code changes if devices add additional TapeAlerts that are not supported today However should this occur the Management Information Block MIB is written to minimize impact to the SNMP monitoring station At the time of this writing the TapeAlert flags in this appendix correctly represent TapeAlerts that will be sent The MIB file should not be taken to mean that all traps that are defined in the MIB will be sent by the library or that th
179. ng the severity and description of that fault Drive Status such as the identification of each drive in the library firmware level serial number and other address and status information Trap Definitions such as library status change open magazine Mail Slot accessed hard fault information drive cleaning requests excessive retries and library returning to normal operations 10400367 001 04 2012 2012 Overland Storage Inc 41 5 NEO 200s 400s User Guide Networking SNMP MIBs The library s Management Information Base MIB contains units of information that specifically describe an aspect of the system such as the system name hardware number or communications configuration Status and error data is also gathered by MIBs and sent to one or more IP addresses defined during the SNMP configuration operation Download the SNMP MIB file for this library from http docs overlandstorage com neo SNMP Status Events This table provides information about SNMP events and the related Trap ID Event Trap ID Definition Status Change Library status has changed Door Open 2 Library door has been opened Mail Slot Accessed 3 Library I O Station has been accessed Fault Posted 4 Library has posted a hard fault error Request Drive Clean 5 Drive has requested a clean Drive Error 6 Drive has reported an error Loader Retries Excessive 7 Library has reported excessive load retries Loader OK 8 Library
180. nitor Drive This menu item displays drive information and settings Status Identity Drive n Drive n Status Firmware Rev Activity Vendor ID Source Product ID Encryption Serial Number Topology PonA 1 A Slalus VANNN Speed Speed A A Topology t fA Loop ID Hashed 1 A Address A Spasa Fibre Channel Drive l Pot B Loop ID Status A Fibre Channel Drive Speed B gt Hashed Address B 2 E i T SAS Drive Under Status gt Drive n are the following items e Status the current status of the drive e Activity the current action being performed by the drive e Source the serial number of the cartridge currently in the drive Topology the topology chosen for a fibre library see Fibre Channel Interface on page 3 4 Speed indicates the speed of the fibre channel fibre library Link indicates the status of the fibre channel fibre library Hashed Address an address calculated from the WWID Under Identity Drive n are the following items Firmware Rev the current level of drive firmware Vendor ID Overland Product ID drive inquiry string Serial Number the drive serial number WWNN the fibre channel drive s World Wide Node Name Topology the topology chosen for the fibre channel drive Speed indicates the speed of the fibre channel tape drive
181. ntoried Service Service Drives Service The following drive diagnostics and service procedures are available in this menu Clean Drive The accessor takes the cleaning cartridge from the previously reserved slot Res and inserts it into the drive After the cleaning is complete the accessor removes the cleaning cartridge from the drive and returns it to the reserved slot Drive Tests Includes Power On Self Test POST Wrap Test Normal Read Write Test Head Test and Media Test NOTE The Operator Control Panel will display Wrap Test for libraries containing Fibre Channel tape drives Wrap A Test and Wrap B Test will be displayed for libraries containing SAS tape drives Run only Wrap A Test on SAS half height tape drives as they only have one SAS port e Drive Power use this item to turn drive power ON and OFF To run the Drive Tests 1 Navigate to the desired test Service Service Drive Tests Choose the drive if more than one is installed 2 If required by the instructions displayed on the Operator Control Panel insert a blank or scratch cartridge into the Mail Slot when requested All wrap tests require a wrap tool to perform the diagnostic 3 Follow the instructions to execute the test Ifthe test PASSES resume normal library operations e Ifthe test FAILS an error will be displayed Make note of the error then refer to Isolating Drive Sled Problems on page 7 9 Remove the cartri
182. nts and restore connections automatically if the network fails Short for Short Message Service Is a means of sending short text messages to a mobile phone Short for Simple Mail Transfer Protocol A TCP IP protocol used for sending and receiving email Short for Simple Network Management Protocol A system to monitor and manage network devices such as computers routers bridges and hubs SNMP views a network as a collection of cooperating communicating devices consisting of managers and agents Short for Secure Shell A service that provides a remote console for special system administration and customer support access to the server SSH is similar to telnet but more secure providing strong encryption so that no passwords cross the network in clear text Short for Secure Sockets Layer A protocol for managing the security of a message sent on the Internet It is a type of technology that provides data encryption server authentication message integrity and client authentication for any TCP IP connection 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL xiii NEO 200s 400s User Guide Standalone A network bonding mode which treats each port as a separate interface This configuration should be used only in multihomed environments in which network storage resources must reside on two separate subnets Static IP Address An IP address defined by the system administrator rather than by an automated system such as DHC
183. nu screen SELECT The lower right button is used to display a sub menu or force an accessor action g Machine Type Model The machine type model number and serial number of the Number and Serial library are located on this label This serial number is the Number label number that links the library to your warranty Operator Control Panel This screen is a 128 x 64 pixel monochrome graphic display display Mail Slot The Mail Slot is used to import and export cartridges into and 1 0 Station out of the library e The 2U library has an elective 1 tape Mail Slot e The 4U library has an elective 3 tape Mail Slot Rear Panel These graphics and table illustrate the rear panel components 10400367 001 04 2012 2012 Overland Storage Inc 41 3 NEO 200s 400s User Guide Physical Library Number Item Description Power connectors The libraries require a 110 220 volt AC power connection The 2U library has one power supply The AU library has a minimum of one power supply but has the capability of adding a redundant power supply B Host interface connectors The library has one or more of the following host interface connectors on the drive sled SFF 8088 mini SAS connector Fibre Channel connector g Tape drive sled This library supports the Ultrium 4 and Ultrium 5 tape drives The tape drive in the library is packaged in a container called a drive sled Drive sleds come in a full high or Half
184. o El NN Overland NEO 200s 400s Library Storage User Guide April 2012 overiand 10400367 001 storage NEO 200s 400s User Guide 2012 Overland Storage Inc All rights reserved Overland Overland Data Overland Storage LibraryPro LoaderXpress Multi SitePAC NEO NEO Series PowerLoader Protection os REO REO 4000 REO Series Snap Care SnapServer StorAssure WebTLC and XchangeNOW are registered trademarks of Overland Storage Inc GuardianOS SnapWrite Snap Enterprise Data Replicator SnapExpansion SnapSAN and SnapServer Manager are trademarks of Overland Storage Inc All other brand names or trademarks are the property of their respective owners The names of companies and individuals used in examples are fictitious and intended to illustrate the use of the software Any resemblance to actual companies or individuals whether past or present is coincidental PROPRIETARY NOTICE All information contained in or disclosed by this document is considered proprietary by Overland Storage By accepting this material the recipient agrees that this material and the information contained therein are held in confidence and in trust and will not be used reproduced in whole or in part nor its contents revealed to others except to meet the purpose for which it was delivered It is understood that no right is conveyed to reproduce or have reproduced any item herein discl
185. odel of your library The library automatically unloads incompatible cartridges and the Media Attention LED flashes Export the media in order to clear the state Refer to Cartridge Compatibility on page 6 3 10400367 001 04 2012 2012 Overland Storage Inc 47 4 NEO 200s 400s User Guide Troubleshooting Table Problem Solution Cannot write to or read from tape 1 Ensure that the cartridge write protect switch is in the write enabled position see Write Protect Switch on page 6 7 2 Ensure that you have the appropriate data cartridge for your library model see Cartridge Compatibility on page 6 3 3 Ensure that you are using an Ultrium cartridge that has not been degaussed Do not degauss Ultrium cartridges 4 Ensure that the cartridge has not been exposed to harsh environmental or electrical conditions and is not physically damaged in any way 5 Many backup applications do not read or write to cartridges that were created using a different backup application In this case you may have to perform an erase reformat or label replacement operation on the cartridge 6 Ensure that you understand any data protection or overwrite protection schemes that your backup application may be using which could prevent you from writing to a given cartridge T Retry the operation with a different known good cartridge 8 Clean the drive See Service Library Clean Drive on page 5 26 Cartridge VOLSER bar code is rep
186. ons to the next set of tracks for the return pass This process continues until all tracks are written and the cartridge is full or until all data 1s written This table lists the Nominal Cartridge Life Load Unload Cycles Type Load Unload Cycles Ultrium 5 20 000 20k Ultrium 4 20 000 20k Ultrium 3 20 000 20k Ultrium 2 10 000 10k Ultrium 1 5000 5k All generations contain 1 2 inch dual coat metal particle tape 10400367 001 04 2012 2012 Overland Storage Inc 46 2 NEO 200s 400s User Guide Write Once Read Many WORM Cartridge Compatibility This table shows Ultrium data and cleaning cartridge compatibility with Ultrium tape drive LTO Ultrium Data Cartridges Ultrium 1500 GB 800 GB 400 GB 200GB 100GB Tape Drive Ultrium 5 Ultrium 4 Ultrium 3 Ultrium 2 Ultrium 1 Ultrium 5 Read Write Read Write Read only Ultrium 4 Read Write Read Write Read only Ultrium 3 Read Write Read Write Read only Ultrium 2 Read Write Read Write Ultrium 1 Read Write NOTE The NEO 200s 400s tape libraries support only the Ultrium 4 and Ultrium 5 tape drives Capacity Scaling To control the capacity of the cartridge for example to obtain a faster seek time issue the SCSI command SET CAPACITY Write Once Read Many WORM Certain records retention and data security applications require a Write Once Read Many WORM method for storing data on tape The LTO Ultrium genera
187. or Control Panel or the Web User Interface is still operational do the following 1 Move the tapes from the drives to the magazines using the Move Media command See Manage Library Move Media on page 5 17 NOTE Contact Overland Technical Support if a cartridge will not eject from the drive 2 Use the normal magazine removal process to release the magazine and remove it from the library To use the Operator Control Panel see Control Magazine on page 5 7 e To use the Web User Interface see Manage Library Release Magazine on page 5 17 If neither one of these processes works see Releasing the Magazines Manually Releasing the Magazines Manually If the directions in Removing Cartridges from Magazine Slots do not allow you to remove the tapes do the following 1 Unplug the power cord from the library 10400367 001 04 2012 2012 Overland Storage Inc 49 1 NEO 200s 400s User Guide TotalStorage Tape Diagnostic Tool ITDT 2 At the rear locate the access holes for the right and left magazines 3 Right Magazine Release Left Magazine Release next to Power Supply next to Port Panel To manually release the magazines push the end of a straightened paper clip into the access hole for each magazine at the back of the library While holding the paper clip have a second person pull the magazine out of the front of the unit DO NOT push the paper clip in more than 1 2 inch 2U Left Magaz
188. orage Inc 4 4 31 overland storage Chapter 5 Operations To install and configure a NEO 200s 400s library perform the procedures in this chapter in the order they are presented Topics in Operations e Operator Control Panel Navigation Operator Control Panel Menus e Web User Interface Menus Import and Export Media during Normal Library Operation e Configuring Mail Slots and Reserving Slots Operator Control Panel Navigation The four Control Keys buttons on the front of a NEO S series library enable the user to navigate through the library settings and make changes as needed to configure the library O Operator Control Panel components Number Component Description UP Button used to navigate upward through the menu items B DOWN Button used to navigate downward v through the menu items CANCEL X Button used to cancel a user action and return to the last menu item SELECT Button used to display a submenu or to select a user action Press the UP E or DOWN El buttons to enter Interaction Mode The Main Selection Menu appears The Main Selection screen shows Monitor Control Configure and Service Scroll to your selection then press the SELECT H button The sub menu for the selected menu item appears 10400367 001 04 2012 2012 Overland Storage Inc 45 1 NEO 200s 400s User Guide Operator Control Panel Menus Use the UP E or DOWN El and SELECT H button
189. orted as Unknown Probable cause cartridge with no label or damaged label Ensure that cartridge is properly labelled If cartridge is properly labelled unload the cartridge from drive and perform an inventory OCP Control gt Re Inventory Web Manage Library gt Perform Inventory If VOLSER is again reported as Unknown run Library Verify Service gt Library Verify DRIVE ID SAS OR FIBRE CHANNEL LOOP Changed drive ID but the host server does not 1 Ensure that all devices on the same bus network have unique recognize the new ID ID numbers 2 Ensure that you cycle power on the library after changing the ID 3 Reboot the host server Tape library performance The library is not 1 Check the network bandwidth from the host computer If you are efficiently backing up data backing up data over a network consider comparing to a local only backup 2 Ensure that the library and tape drive are on their own SCSI bus and not daisy chained to another tape drive or to the hard drive being backed up 3 Ensure that the library is connected to a LVDS SCSI bus and there are no single ended SE devices on the same bus because this will cause the entire bus to negotiate down to SE speed 4 Use an Ultra160 SCSI bus and high quality cabling with the library CUSTOMER REPLACEABLE UNITS CRU Drive Sled See Isolating Drive Sled Problems on page 7 9 Power Supply See System Status on page 2 6 and Isolating a
190. osed without express permission from Overland Storage Overland Storage provides this manual as is without warranty of any kind either expressed or implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose Overland Storage may make improvements or changes in the products or programs described in this manual at any time These changes will be incorporated in new editions of this publication Overland Storage assumes no responsibility for the accuracy completeness sufficiency or usefulness of this manual nor for any problem that might arise from the use of the information in this manual Overland Storage Inc 9112 Spectrum Center Blvd San Diego CA 92123 U S A Tel 1 877 654 3429 toll free U S Tel 1 858 571 5555 Option 5 International Fax 1 858 571 0982 general Fax 1 858 571 3664 sales www overlandstorage com 10400367 001 04 2012 2012 Overland Storage Inc 4 ii overland storage Preface Audience and Purpose This guide is intended for system and network administrators charged with installing and maintaining Overland Storage NEO 200s 400s libraries on their network It provides information on the installation configuration security and maintenance of those libraries It assumes you are familiar with basic functions of your computer Serial Attached SCSI SAS and Fibre Channel FC as well as networking concepts and terminology It a
191. otified when a warning occurs select Notify Warnings In To Email Address enter the email address to which the information will be sent In SMTP Server Address IPv4 or IPv6 enter the IP Address of the SMTP server associated with the email address a Fe DN 6 Enter the Domain Name for your library This field cannot be blank when using event notification NOTE If you attempt to enter a blank value for the Domain Name a warning message will appear It will say If you are using Event Notification then a value is required for the Domain Name 7 Click one of the following Refresh to cancel the changes made to the screen Submit to apply the changes made to the screen 10400367 001 04 2012 2012 Overland Storage Inc 44 17 NEO 200s 400s User Guide Configuring Your Library Web User Interface Configuring SMNP Settings This page shows the current SNMP configuration of the library and allows modification to the configuration When a change is requested a pop up box checks to confirm the changes 1 Click SNMP in the left navigation pane to display the SNMP page SNMP Enabled v Target 1 IP Address 9 11 219 229 version SNMPv2 IPv4 address or Host name and domain Target 2 IP Address in 0 0 0 Version SNMPv2 IPv4 address or Host name and domain eon RE 2010 0 0 0 version SNMPv3 IPv4 address or Host name and domam Community Name public Security User Name initial e Audit Logging 7 N D Refresh
192. ow Chk Media Rsvd Slot and Status will show a green check mark and the words Media Attention Installation Problems Problems encountered during the installation of the library are usually caused by improper SCSI bus configuration application software configuration errors or an incorrectly configured operating system If the application software that you are using is not communicating with the library after installation check the following e Picker Ship Lock Key Ensure that the Picker Ship Lock Key on the top cover has been removed before powering on the library e Drive Library SCSI or Loop ID Ensure that the SAS or Fibre Channel Loop ID is correct and not the same as other devices that may be on the same bus Host Bus Adapter HBA Compatibility Ensure that the library is compatible with the HBA For best performance the HBA used for this library should be SCSI 3 LVDS Pay particular attention to any steps describing settings of various jumpers and or switches HBA LUN 0 1 Support A single ID will address both drive and library since the drive is LUN 0 and the library is LUN 1 These models require an HBA that supports LUN scanning which must be enabled at the HBA Cable Connections Ensure that there are no bent pins on cables and that all connections are securely fastened 10400367 001 04 2012 2012 Overland Storage Inc 47 6 NEO 200s 400s User Guide Library Recovery Problem Determination Fibre Channel Tape
193. path once it is available again Failover A strategy that enables one Ethernet port to assume the role of another port if the first port fails When the port comes back online the original identities are restored Failover is possible only in a multi Ethernet configuration Failover Failback A combination of Failover and Failback When a preferred path becomes unavailable another path is used to route I O until the preferred path is restored In this case I O will fail back to the preferred path once it is available again 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL iv NEO 200s 400s User Guide FC AL Short for Fibre Channel Arbitrated Loop An FC AL is a Fibre Channel network in which up to 126 systems and devices are connected in a loop topology with each transmitter connecting to the receiver of the device on its logical right The Fibre Channel Arbitrated Loop protocol used for transmission is different from Fibre Channel switched and point to point protocols Multiple FC AL loops can be connected via a fabric switch to extend the network Fibre Channel Fibre Channel FC is a gigabit speed network technology which transports SCSI commands over Fibre Channel networks Fibre Channel was primarily concerned with simplifying the connections and increasing distances but later designers added the goals of connecting SCSI disk storage providing higher speeds and far greater numbers of connected devices Fi
194. pecification 9F Rotation range out of specification AO Sled range out of specification A1 Open I O Station Mail Slot failed A2 Error during elevator locking AG No elevator home sensor found BO Robotic controller response timeout A command did not complete in the required amount of time B1 NACK not acknowledged received from robotic controller B2 Accessor controller communication failed 10400367 001 04 2012 2012 Overland Storage Inc 48 3 NEO 200s 400s User Guide Error Codes Error Code Description User Action B3 Accessor controller urgent stop dueto 1 Verify that the left and right magazines are completely a released magazine inserted then retry operation BA Cartridge did not transport completely 2 Refer to Isolating a Library Controller Card vs Accessor Enclosure Problem on page 7 10 Possible Replacement B5 Accessor controller does not respond CRUS on command i e Primary Library Chassis e Secondary Library Controller Card CO Network initialization failed C1 Telnet Interface initialization failed 1 Refer to Isolating Web User Interface Problems on page 7 11 C2 Web server initialization failed 2 If the error recurs contact Overland Technical Support C6 Ping command did not reach target C7 Cannot Upgrade from USB Not supported C8 Cannot Upgrade from FTP 1 Retry the firmware upgrade C9 Cannot Upgrade Robotic from Fla
195. perly label the data cartridges 2 Unlock the cartridge magazines e Using the Operator Control Panel Control gt Magazines select Left or Right Using the Web User Interface Manage Library gt Release Magazine select Left or Right NOTE The magazines will relock after 15 seconds if they have not been removed Remove the selected magazines from the library Insert cartridges in the magazines Do not store cartridges in the Mail Slot or in the reserved Res cleaning cartridge slot For information on determining slot locations see Appendix B Physical Configurations 5 Put magazines back into the library The library will automatically start up and perform an inventory check Inserting the Cleaning Cartridge NOTE Cleaning cartridges placed in the library must be labeled with the correct bar code labels For additional information see Chapter 6 Media The following criteria must be followed for Auto Clean to function 1 A storage slot must be reserved Res Reserving a slot is accomplished by reducing the Active Slot count in any particular logical library A reserved slot or slots is always the last slot in the last magazine of any particular logical library A cleaning cartridge that is in a reserved slot is available to any logical library drive even if the reserved slot is not in that particular logical library If the library contains multiple logical libraries typically the last logical libr
196. ported to the host With 8 All characters in the VOLSER first six characters plus the two character media type identifier will be reported to the host For more information on bar code labels see Bar Code Label 3 Click one of the following Refresh Click this button to update the current screen Apply Selections Click this button to submit the changes made to the screen NEO 200s NEO 400s General General Library Name Library Name Library Mode Em 1 0 Station Enabled a Dogs inloed Auto Clean Enabled v Active Slots 23 Barcode Label Length 8y Reported To Host 1 0 Station Enabled gt anas Auto Clean Enabled g Extended Configuration for Logical Libraries Barcode Label Length Logical Library 1 Reported To Host sS i Library Mode D uaia sequential Autoload toop Refresh J ApplySelections amp Anti Dp Logical Library 2 Ubrary Mode EFS Sequential Autoload Loop Active Slots 23 w Refresh Apply Selections j Logical Library Settings Partitions One cartridge magazine cannot be assigned to two logical libraries If you partition a multi drive library each of the magazines must be assigned to a logical library on a magazine boundary The entire magazine must be part of one logical library only NOTE If you have a 2U library with two drives you have the capability to have two logical libraries partitions In a fully populated 4U library with four half height drives and four logical libra
197. product registration 4 2 protocol stack 5 21 Q Quiesce GL xi R rack installation 4 3 read write capability 6 3 rear panelcomponents 1 3 recycling PR vi register the library 4 2 registration Support Notification 4 31 Re Inventory OCP 5 8 remote access setup 4 9 remote interface 2 1 remove cartridges 5 32 reserved slots 5 33 restore options 4 25 room temperature 4 1 S SAS interface 3 4 saved configuration file 4 25 sequential mode 4 20 serial number drive 5 13 library 5 12 Serial port 1 4 shipping lock removal 4 2 SNMP configuration 4 18 5 25 SNMP MIB Management Information Base 4 10 software update PR iv speed matching 1 7 SSL Secure Sockets Layer 4 14 5 21 Startup screen OCP 2 3 Static address 4 14 STE 3 2 storage capacity 1 6 Storage Elements STE 3 2 storage slots 2U library B 1 4U library B 2 Support Notification registration 4 31 2012 Overland Storage Inc 4 iii NEO 200s 400s User Guide System Driven mode 2 2 T tape media 1 8 6 1 TapeAlert drive flags C 3 library flags C 1 overview C 1 tapes 6 2 technical support PR iii 7 13 TotalStorage Tape Diagnostic Tool 9 2 troubleshooting 7 1 typographical conventions PR iv U upgrade firmware download site 7 2 procedure 5 30 upgrade Java 2 5 User Interaction mode 2 2 user interfaces 2 1 V view drive logs 5 28 view library logs 5 27 VOLSER 6 5 W Web User Interface WebUI date and time 4 16 drive information
198. progress and completion of the activity The first field can be modified to set the number of cycles The second field displays the cycles completed Service Library Upgrade Firmware NOTE Library firmware and tape drive firmware are verified and released together When updating to the latest firmware verify that all installed tape drives and the library are at the latest levels Mixing different levels of library and tape drive firmware is not supported and may cause unpredictable results 10400367 001 04 2012 2012 Overland Storage Inc 4 5 29 NEO 200s 400s User Guide Web User Interface Menus This page displays the current library and drive firmware versions Firmware can be downloaded to the host then uploaded to the drive or library by using this page Upgrade Drive 2 Fierimare Drive Fiere rapa Reveton Sip Browse Click Browse to choose the firmware file you have downloaded from the Overland NEO web site the web site is http docs overlandstorage com neo for the library or drive you want to update You can update only one device at a time Be sure you choose the correct firmware for the library or drive type Click the Update button to initiate the file transfer and firmware update NOTE During the update no host drive action is possible The drive update takes approximately five minutes The system status panel in the right of the browser window will change from Update to Ready when done If incompatible fi
199. r the Web User Interface Configure Library Menu The Configure Library menu contains the following submenu items e Configure Library General e Configure Library Logical Libraries e Configure Library Drives e Configure Library Network e Configure Library User Access e Configure Library Date amp Time 10400367 001 04 2012 2012 Overland Storage Inc 45 17 NEO 200s 400s User Guide Web User Interface Menus e Configure Library Logs amp Traces e Configure Library Email Notification e Configure Library SNMP e Configure Library Save Restore Configure Library General This page allows you to make changes to general library configuration elements As changes are made they will only be applied after the Apply Selections or the Submit button is selected After making the selection a warning page will inform you of the impact of the proposed change In some cases a pop up screen will ask for confirmation Many changes will also require a library reboot General Library Name 1 0 Station Enabled J Auto Clean Enabled vJ Barcode Label Length 8 Reported To Host Extended Configuration for Logical Libraries Logical Library 1 Library Mode D Rondsm Sequential Autoload Loop Active Slots 21 Logical Library 2 Ubrary Mode D aani Sequential Autoload Loop Active Slots 23 w Refresh Apply Selections L This table shows the general page elements Menu Item Description 2U 4U Library Name Enter the nam
200. rary is offline Clean Drive LED Amber LED lit when the drive needs cleaning The LED turns OFF after the drive is cleaned successfully BH Attention LED Amber LED lit when a cartridge is bad marginal or invalid The LED turns OFF when the media is removed from the drive The LED may also be lit when there is a power supply problem E Error LED Amber LED lit when there is an unrecoverable library or drive failure The corresponding error message appears on the LCD display 10 Power ON OFF If the library is OFF press the button for no more than one second to start the POST process and power the library ON If the library is ON pressing this button for 4 seconds will initiate a controlled power down of the library soft landing The following operations will take place before the library shuts down completely e The display indicates with an appropriate message that the shutdown is in progress The library controller finishes all ongoing library and drive activities The accessor is moved to its home position The library controller switches OFF the power supply s secondary side NOTE The shutdown process may be aborted by releasing the button before 4 seconds has passed The Operator Control Panel operates in two basic modes User Interaction mode Mode employed when a user is pushing keys on the Operator Control Panel System Driven mode Normal mode of operation where the Operator Control Panel displays
201. re the tool is located The Help feature gives a brief explanation of each function and shows the required syntax e louseit as a GUI version for Microsoft Windows click the ITDT icon in the ITDT group to launch the tool Only Microsoft Windows XP and Microsoft Windows Server 2003 IX86 32 bit are supported NOTE ITDT v4 1 or higher is required for Ultrium 5 tape drives Before using ITDT verify that your library host operating system is at the latest released level This will ensure optimum read write operations for diagnostics To download the ITDT tool and instructions for using the tool visit http docs overlandstorage com neo Contacting Overland Technical Support IMPORTANT The NEO 200s and 400s tape libraries are customer installed units The customer is responsible for the setup and maintenance of the tape library The customer will be charged for service if a service contract is not in place If you need to contact Overland Technical Support refer to that section in the Preface 10400367 001 04 2012 2012 Overland Storage Inc 49 3 overland J storage Appendix A Specifications Physical Specifications Parameter NEO 200s NEO 400s Width 447 5 mm 17 6 in 447 5 mm 17 6 in Depth 740 mm 29 13 in 740 mm 29 13 in Height 87 6 mm 3 44 in 2U 175 2 mm 6 9 in 4U Weight library and 1 drive 15 59 kg 34 37 Ibs 21 32 kg 47 Ibs Weight with media 20 67 kg 45 57 Ibs 3
202. resence of hazardous substances in EEE For proper collection and treatment contact your local Overland representative 10400367 001 04 2012 2012 Overland Storage Inc 4 vii overland storage Contents Preface Chapter 1 Product Description Physical HDO er PTC O 1 1 Froni PONG sss caccccescicaveacavescauesdauss teta ceret he PE XR EDI ERE XRE EH FREE USER Re RES TREE CR TR SE AAAA 1 1 i aS a EEEE EA EEE E A 1 3 Bar Code REAGE enicnionaiasiaianaian i a ceded caded RAAN ASN aA T aAA 1 5 NGIWOMKING erar 1 5 S pported Interet PROTOCOIS orte tette rne rema orare bi e rer a oor er d 1 5 Simple Network Management Protocol SNMP Messaging sese 1 5 Network Time Protocol NTE eina esecutivo m d e ee es PP C rH e PR 1 6 Maximum Library Storage Capacity and Data Transfer Rate essere 1 6 Ot TODO DIVES sz coco corti cov PERI IE Prin OR ERO Der ES Re BIO ee CAL MEC Le EET e or ORE 1 7 SOS MGICMIUNG e 1 7 COMME COMMOTION ROO TERRE 1 7 Power Managemen oce mcn e oe te CEN IER et EUR FOU e ERO EIER oae ge 1 7 ize 1 8 Chapter 2 User Interfaces ejer irelreiqareqyo bsfo n METTI UTMEMTMT 2 Foni POnelLE pm 2 3 TUT MOC S coats e aset metae meatu rante eost tide UE E ERAN UE 2 4 LA lexU Minis 2 5
203. resources such as data and peripherals over a LAN Each workgroup is identified by a unique name 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL xvi overland storage Index Symbols gt menu flow indicator PR iv A Access PIN OCP 4 24 accessor description 6 5 enclosure problem isolating 7 10 activate your warranty 4 2 active slots 4 12 4 21 4 26 5 19 add cartridges 5 31 alert definitions PR iv amber LED 2 2 attaching cables 4 6 Auto Clean 2 7 4 12 4 21 4 30 B bar code labels guidelines 6 6 overview 6 5 bar code reader accessor 1 5 6 5 bar code scanner problems isolating 7 12 C cable host interface 4 6 cabling 4 6 cartridge adding 5 31 care and handling 6 7 cleaning 4 30 6 4 compatibility 6 3 components 6 1 data 6 2 import export 5 31 10400367 001 04 2012 populating library 4 30 write protect switch 6 7 cartridge magazines 2U library 4 28 4U library 4 29 locations 1 2 channel calibration 1 7 check firmware level 4 10 7 3 choosing a location 4 1 Clean Drive Operator Control Panel 5 10 Web User Interface 5 26 Clean Drive LED 1 2 2 2 configure library Operator Control Panel 4 19 overview 4 8 Web User Interface 4 8 configure network 4 13 4 23 Control Keys library 1 3 conventions typographical PR iv current status oflibrary 5 14 Customer Replaceable Units CRUs 7 1 customer support PR iii 7 13 D data cartridge 6 2 Data Transfer Drive
204. ridges 48 data cartridges capacity Ultrium 4 Data Native 19 2 TB Native 38 4 TB Cartridges Compressed 38 4 TB Compressed 75 2 TB 2 1 compression 2 1 compression Sustained native data LTO 5 Half Height 140 MB s transfer rate LTO 4 Half Height 120 MB s Ultrium Tape Drives The NEO 200s 400s tape libraries support the Ultrium 4 and Ultrium 5 half height tape drives Each tape drive in the library 1s packaged in a container called a drive sled The drive sled is a customer replaceable unit CRU and is designed for quick removal and replacement of a tape drive Both half height tape drives either support two SAS SFF 8088 connectors that are compatible with SAS 1 cables or one LC Fibre Channel connector NOTE LTO 4 and LTO 5 SAS and Fibre Channel drives are allowed in the same physical and logical library but it is not recommended Speed Matching To improve system performance the Ultrium 4 and Ultrium 5 tape drives use a technique called speed matching to dynamically adjust its native uncompressed data rate to the slower data rate of the attached server Channel Calibration The channel calibration feature of the Ultrium 4 and Ultrium 5 tape drives customizes each read write data channel for optimum performance The customization enables compensation for variations in the recording channel transfer function media characteristics and read write head characteristics Power Management The Ultrium 4 and U
205. ries resource assignments are as follows e Logical Library 1 will contain Drive 1 and the lower left cartridge magazine Logical Library 2 will contain Drive 2 and the upper left cartridge magazine 10400367 001 04 2012 2012 Overland Storage Inc 44 12 NEO 200s 400s User Guide Configuring Your Library Web User Interface e Logical Library 3 will contain Drive 3 and the lower right cartridge magazine Logical Library 4 will contain Drive 4 and the upper right cartridge magazine NOTE For more information about various configurations see Library Partitioning and Element Addressing on page 3 1 The Mail Slot and slots reserved for cleaning cartridges if any are shared among all logical libraries To configure the library access mode settings for the logical library 1 Click Configure Library gt Logical Libraries in the left navigation pane 2 Select the number of logical libraries you would like to create in your library 3 Click Submit to create the logical libraries Drive Interface Identification and Settings 1 Click Configure Library gt Drives in the left navigation pane Drives Orive 1 Logical Library 1 Vi Power On Control Path Note SAS drives do not require user configuration Drive 2 Logical Library 2 Control Path SCSI 1D Prive 3 Logical Library 3 ipower On Control Path Port A Configuration Automatic v Tupeioqy LN Pon m FC AL Loop ID l6 m Port 8 Configuration Por
206. ries currently assigned in your library For each logical library in your library either Random or Sequential Loop Autoload will be displayed 10400367 001 04 2012 2012 Overland Storage Inc 45 12 Monitor Library Drive Identity NEO 200s 400s User Guide Web User Interface Menus This page provides the following detailed information about the drive No changes can be made from this page The displayed information will vary depending on the library model and drive type SAS or Fibre Channel Drive Identity 1 LUN Vendor ID IBM Product ID IJLTRIUM HH4 Serial Number 1K10000195 Firmware Revision 7431 World Wide ID Port 5000E1 1106880992 A World Wide ID Port 5000E11106880003 B Element Address 256 Control Path Drive Nes Data Compression Yes Interface Type SAS Drive Identity 2 LUN Vendor ID IBM Product ID IJLTRIUM HEFS Senal Number 1300000682 Firmware Revision 7781 Element Address 256 Control Path Drive Yes Data Compression Yes Interface Type Fibre Channel Node Namw 2007000E11125882 Port A Ensblec Port Name 2008000E11128882 Topology N Port FC AL Loop TD ns Speed Automatic H Port B 5 Disabled The following table lists all available elements on the Drive Identity page An X indicates that the element displays for the specified drive type Menu Item Description Fibre SAS Vendor ID This identifies the manufacturer of the tape drive X X Product ID This is the SC
207. rland web site IfITDT cannot successfully locate the LTO drive suspect that there are cabling or HBA problems and skip to Step 4 e If ITDT successfully located the LTO drive proceed to Step 3 3 Verify that the correct application device drivers and backup application software 1s properly installed 4 Ensure that all the required or latest available Operating System files and or updates DLL s PTF s and so forth have been installed and applied Identifying a Suspect Cartridge The amber Attention LED will be lit on the front panel of the library when there has been a failure that indicates a piece of media is bad marginal or invalid It will be cleared when all invalid cartridges have been exported from the library NOTE The Attention LED may also be lit because a power supply or a power supply fan is failing Refer to Isolating a Power Supply Problem on page 7 7 10400367 001 04 2012 2012 Overland Storage Inc 47 12 NEO 200s 400s User Guide Contacting Overland Technical Support 1 Identify the media using the Web User Interface Monitor Library gt Inventory Expand the cartridge details for each magazine and look for media status in the Attn column of the inventory table 2 Make note of the cartridge location Slot and VOLSER Label from the inventory table 3 To remove the cartridge from the library a Ifthe cartridge is not in a Mail Slot using the Web User Interface select Manage Library
208. rminal emulation program for TCP IP networks such as the Internet The Telnet program runs on a computer and connects it to a server on the network You enter commands through the Telnet program and they will be executed as if you were entering them directly on the server console This enables you to control the server and communicate with other servers on the network To start a Telnet session you must log in to a server by entering a valid user name and password Telnet is a common way to remotely control Web servers 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL xiv NEO 200s 400s User Guide Terminator A terminator refers to the electrical connection at each end of a SCSI bus The terminator is composed of a set of resisters or possibly other components The function of a terminator is to provide a pull up for open collector drivers on the bus and also impedance matching to prevent signal reflections at the ends of the cable SCSI buses require that a terminator be placed on the SCSI connector on the last SCSI peripheral Data errors may occur in a SCSI bus that is not terminated TOE TCP Offload Engine Topology Trap UDP UNC UPS URL Short for TCP Offload Engine TOE is a technology used in network interface cards to offload processing of the entire TCP IP stack to the network controller It is primarily used with high speed network interfaces such as gigabit Ethernet and 10 gigabit Ethernet where process
209. rmware Software stored in read only memory ROM or programmable ROM PROM Firmware is often responsible for the behavior of a system when it is first switched on FL_port A Fabric Loop port within a Fibre Channel switch that is capable of Fibre Channel Arbitrated Loop operations and is connected to one or more NL_Ports via a Fibre Channel Arbitrated Loop An FL_Port becomes a shared entry point for public NL_Port devices to a Fibre Channel fabric FL_Ports are intermediate ports in virtual point to point links between end ports that do not reside on the same loop for example NL_Port to FL_Port to F_Port to N_Port through a single Fibre Channel fabric switch Front end See Back end FTP Short for File Transfer Protocol A standard Internet protocol that provides a way to exchange files between computers on the Internet Full duplex A type of transmission that allows communicating systems to both transmit and receive data simultaneously Gateway The hardware or software that bridges the gap between two network subnets It allows data to be transferred among computers that are on different subnets Gigabit Ethernet Also known as GigE or GbE this Ethernet standard uses a one Gigahertz 1000 Hz clock rate to move data HBA Short for Host Bus Adapter An HBA is an I O adapter that sits between the host computer s bus and the Fibre Channel loop and manages the transfer of information between the two channels In order to m
210. rmware is transferred to the library or drive the Update function will terminate with a message indicating incompatible firmware To ensure that the drive is being updated with the correct firmware refer to the drive identification information provided in the Upgrade Library Firmware banner Ensure the drive firmware is for the correct drive type such as Half Height correct protocol such as SAS or Fibre Channel and correct version V2 Drive code for V2 drives is not compatible with drives that are not V2 Drive Identity 1 LUN EI Monitor Library Vendor ID IBM 1 Product ID ILTRIUM HH5 Library Identity dimi Is Serial Number 1K10000195 Orveldentty Firmware Revision 233 Library Status World Wide ID Port A 5000E11800245002 Drive Status World Wide ID Port B 5000 11800245003 Flement Address 256 Inventory Control Path Drive es E Manage Library Data Compression es Interface Type SAS E Configure Library E Monitor Library Library Identity Brive identity Library Status Drive Status Inventory 3E 5000E11800245005 5000E1 1800245006 El Manage Library E Configure Library m w a ug291 V2 Drive Firmware Compatibility e ULT3580 HH4 drives Firmware for the LTO4 HH drive is not compatible with the LTO4 HH V2 drive Firmware for the LTO4 HH V2 drive is not compatible with the LTO4 HH drive 10400367 001 04 2012 2012 Overland Storage Inc 4 5 30 NEO 200s 400s User Guide Import and Export Medi
211. rsion The library offers three versions of the SNMP protocol v1 v2 and v3 Select a version for each Target IP Address Community Name An SNMP community name is a text string that acts as a password to authenticate messages sent between the SNMP remote management application and the library Enter your preferred name or leave as public Audit Logging If SNMP is enabled and Audit Logging is enabled the library will send SNMP traps to an SNMP Management consoles when the library or tape drive configuration has changed NOTE This option is only available if the library firmware is 9 00 or higher and the latest library MIB file has been added to the SNMP Management console Click one of the following Refresh to cancel the changes made to the screen e Submit to apply the changes made to the screen Configure Library Save Restore This page allows the library configuration to be reset to the factory defaults Restore Faden Restore Defaults Save Configuration to File nen Configuration from File anao 10400367 001 04 2012 2012 Overland Storage Inc 45 25 NEO 200s 400s User Guide Web User Interface Menus For information on factory default settings see Configure Library Save Restore on page 5 25 CAUTION Be aware that when you restore your library to factory defaults all configuration data in the library will be lost and will need to be reestablished Feature Activation Keys w
212. ry gt Advance Diagnostics The Service login has access to all library functions including Service Library gt Advance Diagnostics The following elements are displayed on the User Access page 10400367 001 04 2012 2012 Overland Storage Inc 45 22 NEO 200s 400s User Guide Web User Interface Menus Role The name associated with the chosen Access Level Admin can select User Superuser and Admin roles Service can select User Superuser Admin and Service roles Check the Disable Superuser checkbox if you do not want Superuser to be listed on the Role drop down list prohibits Superuser login Check the Disable User checkbox if you do not want User to be listed on the Role drop down list i e prohibits User login Uncheck the checkbox es to allow Superuser or User login New Password The password must be a maximum of ten characters Repeat Password Enter the New Password again Support Name The name of the individual within your company to contact for Web User Interface or library support Only one support person can be configured for the entire tape library The support person may or may not be one of the user superuser or admin account holders Support Phone The phone number of the individual within your company to contact for Web User Interface or library support Support Email The email address of the individual within your company to contact for Web User Interface or library support
213. s to scroll until you get to the area screen to be configured Use the CANCEL El button to move back up through the menu selections Operator Control Panel Menus The Operator Control Panel main menu is made up of the following items Monitor Menu e Control Menu Configure Menu Service Menu The table below shows each main menu item and the associated sub menu items M ee SE Se Ll Main Menu Monitor Control Configure Service L Ld r i f i A l Library Open I O Station vea Library Verify lt ee Drives Move Cartridges nos Run Tests First i i Page gt Inventory Magazines Drives Service j Re Inventory Network Display Contrast Submenus 4 f x l Set Access PIN Telnet Service Port Second Save Restore Page Set Date and Time Control H M T e ce guum mm J NOTE Depending on the version of library firmware there may be differences between the Menu Tree description in this document and the OCP Menu Tree on your library Monitor Menu The Monitor menu contains information about the following sub menu items e Library e Drive Inventory 10400367 001 04 2012 2012 Overland Storage Inc 45 2 NEO 200s 400s User Guide Operator Control Panel Menus Monitor Library This menu item displays current library information and settings
214. sh 2 If the error recurs contact Overland Technical Support DO ROM error ROM checksum incorrect D1 RAM error Power on Self Test POST has failed Refer to Isolating a Library Controller Card vs Accessor Enclosure Problem on page 7 10 Possible Replacement CRUs D2 NVRAM Non Volatile Random Access e Primary Library Controller Card Memory error Read Write operation Librarv Chassi to NVRAM has failed soldat Hel gees D7 Fatal System error can occur due to an over temperature D3 CTC Channel to Channel error Timer condition Ensure the environment meets the Environmental unit has failed during POST Specifications refer to Choosing a Location on page 4 1 D4 UART Universal Asynchronous f you receive a D8 error while restoring your library Receiver Transmitter error Frame configuration from the OCP or Web UI verify that your file overrun or Parity error on serial extension is dbb If the extension is correct your file may have interface been corrupted during the save Reconfigure then save your D5 Display error Communication to library contiguratian display failed NOTE Configuration files saved with one version of library firmware may not be compatible with other versions of D6 oe error Stack and heap firmware It is recommended to save a configuration file ONUS each time the library firmware is upgraded Restore the D7 Fatal system error library using a configuration file that was saved with the
215. sing that name That address will be stored in the library rather than the name Therefore if the address changes the name or a new address will have to be entered Configuring the Access PIN Use this menu item to enable disable set or change the Access PIN personal identification number which is used to restrict access to the Control Configure and Service menus co New Access Access PIN i PIN 0000 Enabled Disabled NOTE Record the Access PIN and store this in a secure location for future reference Library configuration files saved with the Save Library Config menu do not include the Access PIN Navigate to Configure gt Set Access PIN Press the SELECT button to highlight the first digit of the 4 digit Access PIN Use the UP and DOWN buttons to select each digit Press the SELECT button to move to the next digit Repeat these steps for repeating the Access PIN 9s om Re oN c After entering the final digit press the DOWN button and select one of the following e Save to apply your settings e Cancel to delete your settings 10400367 001 04 2012 2012 Overland Storage Inc 4 4 24 NEO 200s 400s User Guide Configuring Your Library Operator Control Panel In the following figure menus with the pound sign are the only menus accessible when the Access PIN is enabled but entered incorrectly or before it is entered To gain access to all menus disable the Access PIN or enter the correct PIN nu
216. st 10400367 001 04 2012 2012 Overland Storage Inc 48 11 NEO 200s 400s User Guide Warning Events ErrorCode Description User Action 92 VPD data have been restored from This is normal when the VPD has been restored EEPROM EEPROM DB External cooling fan error fan motion Refer to Isolating Drive Sled Problems on page 7 9 has stopped The subcode indicates which drive sled fan is affected Subcode 01 drive sled 1 bottom Subcode 02 drive sled 2 DC I C Bus Failure DD Power Supply x fan has failed Redundancy may be at risk The subcode indicates which power supply fan is affected Subcode O1 1st PS fan from bottom Subcode 02 2nd PS fan from bottom Refer to Isolating a Power Supply Problem on page 7 7 DF Power Good signal changed from 2 to 1 Power Supplies F6 No drive installed A drive has never Install at least one drive been installed 10400367 001 04 2012 2012 Overland Storage Inc 48 12 overland storage Chapter 9 Service Procedures These tasks help you handle simple service issues that may arise Topics in Service Procedures Removing Cartridges from Magazine Slots e Releasing the Magazines Manually e TotalStorage Tape Diagnostic Tool ITDT e Contacting Overland Technical Support Removing Cartridges from Magazine Slots In the event of a mechanical problem with the library or if circumstances require you to remove tape cartridges and the Operat
217. st rear slot NOTE Configure the required number of reserved slots prior to enabling Auto Clean To reserve slots in your library go to the Configuring Library Settings on page 4 20 for the Operator Control Panel or the Configuring Library Settings on page 4 11 for the Web User Interface to get directions on reducing the Active slot count 10400367 001 04 2012 2012 Overland Storage Inc 45 33 overland storage Chapter 6 Media This figure shows the LTO Ultrium 1500 GB Data Cartridge and its components used as media in the NEO S series libraries LTO Cartridge Memory Write protect Switch Cartridge Door E Label Area Leader Pin B Insertion Guide NOTE The same components are on all the other LTO Ultrium Data Cartridges The cartridge door H protects the tape from contamination when the cartridge is out of the drive The tape is attached to a leader pin ED behind the door When the cartridge is inserted into the drive a threading mechanism pulls the pin and tape out of the cartridge across the drive head and onto a non removable take up reel The head can then read or write data from or to the tape The write protect switch Ell prevents data from being written to the tape cartridge For more information see Write Protect Switch on page 6 7 The label area H provides a location to place a label For more information see Bar Code Labels on page 6 5 The insertion guide H is a large not
218. status in response to commands issued from the drive s internal interface When an Operator Control Panel key is pressed and released the Operator Control Panel automatically transitions to User Interaction mode User Interaction mode will continue until 3 minutes after a user stops pushing keys or the requested accessor action stops whichever is longer then the Operator Control Panel returns to System Driven mode If necessary the Operator Control Panel will automatically transition to System Driven mode When this occurs the library remembers what the user was doing before the display mode changed Therefore the next button pressed only transitions the Operator Control Panel to the User Interaction mode from the System Driven mode Any operational conflict between commands received over the host interface or the Web User Interface and those entered via the Operator Control Panel are avoided with a reservation mechanism on a first come first served basis Operator Control Panel commands are canceled by an Operator Control Panel logout or timeout 10400367 001 04 2012 2012 Overland Storage Inc 42 2 NEO 200s 400s User Guide Operator Control Panel Library firmware will not allow a user to select an impossible request Those situations will include but are not limited to Moving a cartridge from any source to a position occupied by another cartridge Moving a cartridge from an empty cartridge position Loading a cartridge from
219. t Do not expose recorded or blank cartridges to stray magnetic fields of greater than 100 oersteds for example terminals motors video equipment X ray equipment or fields that exist near high current cables or power supplies Such exposure can cause the loss of recorded data or make the blank cartridge unusable Maintain the conditions that are described in Environmental and Shipping Specifications for Tape Cartridges on page 6 10 Perform a Thorough Inspection After purchasing a cartridge and before using it perform the following steps Inspect the cartridge s packaging to determine potential rough handling When inspecting a cartridge open only the cartridge door Do not open any other part of the cartridge case The upper and lower parts of the case are held together with screws separating them destroys the usefulness of the cartridge Inspect the cartridge for damage before using or storing it Inspect the rear of the cartridge the part that loads first into the tape load compartment and ensure that there are no gaps in the seam of the cartridge case Ef If there are gaps in the seam the leader pin may be dislodged i 26910078 e Check that the leader pin is properly seated E C AA UO Na 4 Ifyou suspect that the cartridge has been mishandled but it appears usable copy any data onto a good cartridge immediately for possible data recovery Discard the mishandled cartridge a67e0057
220. t not available g 2 Select the desired settings for each drive listed either SAS or Fibre Channel NOTE If you have a Fiber Channel Drive connected to an AS 400 Host direct attached to the Fiber HBA set the Port Type to L Port 3 Click one of the following Refresh to update the current screen Submit to apply the changes made to the screen Configuring Network Settings This page shows the current network configuration of the library and allows modification to the configuration When a change is requested a pop up box confirms the request 1 Click Configure Library gt Network in the left navigation pane to display the Network page 10400367 001 04 2012 2012 Overland Storage Inc 44 13 NEO 200s 400s User Guide Configuring Your Library Web User Interface Network 2 Protocol Stack IPv4 only he Host Name FLX106880 Domain Name storage tucson com DNS Primary 9 11 224 130 DNS Secondary 9 11224 114 Enable SSL For Web Ethernet Settings Auto v IPv4 Enable DHCP O on Static Address 9 11 219 162 Network Mask 255255 255 0 Gateway address 9112191 1Pv6 Enable DHCP Enable Stateless Auto Config Static Address Prefix length Gateway address You will be required to login again or reboot the library if changes are made If you R T G y s efresh Submit A change the IP address of the library you will Refresh Submit J need to use the new IP address when you attempt to access the library again
221. t the systems from sharing the same drive You can remove zoned partitions as you upgrade software and system levels 10400367 001 04 2012 2012 Overland Storage Inc 43 6 overland storage Chapter 4 Installation amp Configuration To install and configure a NEO 200s 400s library perform the procedures in this chapter in the order they are presented Topics in Installation amp Configuration Choosing a Location Installing in a Rack Configure Library Settings Configuring Your Library Web User Interface Configuring Your Library Operator Control Panel Preparing the Host Verifying the Connection Cartridge Magazines Populating the Library with Data Cartridges Inserting the Cleaning Cartridge Registering for Support Notification Choosing a Location Choose a location that meets the following criteria 10400367 001 04 2012 Criteria Definition Room Temperature 16 to 32 C 60 to 90 F Power Source AC Power Voltage 100 to 240 Vac 4 0 to 1 5 A NOTE The 4U library requires two separate power sources to implement redundant power Line Frequency 50 to 60 Hz Place the library near an AC outlet The AC power cord is the product s main AC disconnect device and must be easily accessible at all times Two separate power sources must be available for redundant power Air Quality The library should be placed in an area with minimal sources of particulate contamination Avoid areas near frequen
222. tem Status screen e The red X indicates that user intervention is required and that the library is not capable of performing operations If Auto Clean is enabled and a cleaning cartridge is not present or if a cleaning cartridge is present but not in a reserved slot Auto Clean status will show Chk Media Rsvd Slot and Status will show a green check mark and the words Media Attention System Status View Legend 10 15 2008 13 28 52 Library Name rb4u139 States Media Attention Drive 1 Status Ready Drive 3 Status Ready Slots 40 44 Empty Total 1 0 Station Closed Library Time 13 28 52 Auto Clean Status Chk Media Rzvd Slot arta The Power Supply Status will only appear if redundant power is being utilized with a 4U library If a redundant power supply fails the System Status screen appears System Status View Legend 01 23 2008 10 44 42 Library Name ATLANTA162 patus Power Supply Attention Drive 1 Status Ready Drive3Status D d Slots 42 44 Empty Total I O Station Closed Library Time 10 44 42 Power Supply Status e 1 Online 1 Failed NOTE The Green LED will be ON on both power supplies If one Green LEDs is not ON replace that power supply 10400367 001 04 2012 2012 Overland Storage Inc 42 7 NEO 200s 400s User Guide Web User Interface Web User Interface Help Pages Each screen on the Web User Interface has an associated Help page To access a Help page click Help in the upper ri
223. that are supported by the HBA If the library attaches to a switch the supported distances are e For a multi mode 50 micron cable e 1 Gbit link speed up to 500 m 1640 ft e 2 Gbit link speed up to 300 m 984 ft e 4 Gbit link speed up to 175 m 574 ft e 8 Gbit link speed up to 150 m 492 ft Fora multi mode 62 5 micron cable e Gbit link speed up to 300 m 984 ft e 2 Gbit link speed up to 90 m 296 ft e 4 Gbit link speed up to 50 m 164 ft e 8 Gbit link speed up to 21 m 68 ft NOTE Minimum distance for both 50 micron and 62 5 micron is 2 m 6 ft Using Zoning to Isolate Devices and Enhance Security For security reasons it is important to limit the devices that a server or servers can recognize or access Also some performance configurations and SAN configurations can result in a device being seen multiple times from the same server For example if you have two HBAs from the same server connected to an Ultrium Tape Drive in the library the drive will be detected and appear as two logical devices That 1s there will be two special files for one physical device Zoning can address these issues Zoning allows you to partition your SAN into logical groupings of devices so that each group is isolated from the other and can only access the devices in its own group Two types of zoning exist hardware zoning and software zoning Hardware zoning is based on physical fabric port number Software zoning is de
224. that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Remarque Cette marque s applique uniquement aux pays de l Union Europ enne et la Norv ge L etiquette du syst me respecte la Directive europ enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques DEEE qui d termine les dispositions de retour et de recyclage applicables aux syst mes utilis s travers l Union europ enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fin de vie RB c0ov 2I iEUSE BI 3407 v2r l Uocosmsnisd Z ORRAZIA EU elcome 25 BTE XU T BREET T 2002 96 EC WEEE D 7 v ASHE SALT nt COB iff I H 2 FH 0 B 0D BL E HAOR TEED TY t 3 OPM ERARA o AR ER Eo THEMAAT DUEDD Fl bar B fe DAL fix OM MICH SMTWED In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential p
225. the Internet browser you are using Even though with some browsers you will still receive a security certificate warning error each time you log in to the Web User Interface your transmission is secure SSL is enabled when the URL to your library begins with https and some browsers will show a lock 4 Ifthe Ethernet connection is a direct connection between the PC and the library a special crossover Ethernet cable needs to be used NOTE On newer PCs either straight through or crossover Ethernet cables may be used since the crossover requirement is provided internally 5 Check the Ethernet cable carefully or try another cable and if the cable is connected to a network hub or switch try a different port 6 Ifthe Web User Interface is still malfunctioning replace the library controller card 10400367 001 04 2012 2012 Overland Storage Inc 47 11 NEO 200s 400s User Guide Identifying a Suspect Cartridge Isolating Bar Code Scanner Problems If the server has reported inventory problems relating to inability to read bar code labels or if some or all of the cartridge labels are not being displayed on the Web User Interface use the following procedure to determine if the bar code scanner needs to be replaced by replacing the library chassis CRU 1 Ensure that supported bar code labels are being used Also check for damaged labels 2 With library power OFF reseat the library controller card and then switch libr
226. the library and have obtained approvals to the latest standards as they apply 10400367 001 04 2012 2012 Overland Storage Inc 4v NEO 200s 400s User Guide Cautions and Regulatory Compliance Statements for NEBS This library is NEBS certified This section includes the cautions and regulatory compliance statements for the Network Equipment Building System NEBS certification from the Telcordia Electromagnetic Compatibility and Electrical Safety Generic Criteria for Network Telecommunications Equipment A Module of LSSGR FR 64 TSGR FR 440 and NEBSFR FR 2063 Telcordia Technologies Generic Requirements GR 1089 CORE Issue 4 June 2006 NEBS Compliance Statements CAUTION To comply with the Telcordia GR 1089 CORE standard for electromagnetic compatibility and safety for Ethernet RJ 45 ports use only shielded Ethernet cables that are grounded on both ends In a NEBS installation all Ethernet ports are limited to intra building wiring CAUTION The intra building ports of the equipment or subassembly are only suitable for connection to intra building or unexposed wiring or cabling The intra building ports of the equipment or subassembly MUST NOT be metallically connected to interfaces that connect to the OSP or its wiring These interfaces are designed for use only as intra building interfaces Type 2 or Type 4 ports as described in GR 1089 CORE Issue 4 and require isolation from the exposed OSP cabling The addition of primar
227. tion 5 4 and 3 drives enable WORM support when a WORM tape cartridge is loaded into the drive WORM Media Because standard read write media are incompatible with the WORM feature a specially formatted WORM tape cartridge is required Each WORM cartridge has a unique worldwide cartridge identifier WWCID which comprises the unique CM chip serial number and the unique tape media serial number See Ordering Media Supplies on page 6 11 for information on how to choose and purchase the appropriate WORM tape cartridges for your library Data Security on WORM Media Certain built in security measures help ensure that the data written on a WORM cartridge does not become compromised for example e The format of an Ultrium 5 1500 GB Ultrium 4 800 GB or Ultrium 3 400 GB WORM Tape Cartridge is unlike that of standard read write media This unique format prevents a drive that lacks WORM capable firmware from writing on a WORM tape cartridge When the drive senses a WORM cartridge the firmware prohibits the changing or altering of user data already written on the tape The firmware keeps track of the last appendable point on the tape 10400367 001 04 2012 2012 Overland Storage Inc 46 3 NEO 200s 400s User Guide Cleaning Cartridge WORM Media Errors The following conditions cause WORM media errors to occur e Information in the servo manufacturer s word SMW on the tape must match information from the cartridge memory CM
228. tive data transfer rate Ultrium 5 Half Height Drive 140 MB s Drive types Fibre Channel SAS Interfaces 8 Gb s Fibre Channel 6 Gb s SAS Host Interface Drive Transfer Rates may vary depending on host usage and interface utilization Library with Ultrium 4 drives 2U Library Maximum storage Maximum number of data capacity cartridges 24 Native 19 2 TB Compressed 38 4 TB 2 1 compression 4U Library Maximum number of data cartridges 48 Native 38 4TB Compressed 75 2 TB 2 1 compression Number of slots 24 including Mail Slots 48 Including 3x Mail Slots Sustained native data transfer rate Ultrium 4 Half Height Drive 120 MB s Drive types Fibre Channel SAS Interfaces V2 Fibre Channel Drive 8 Gb s 6 Gb s Fibre Channel 3 Gb s SAS Host Interface Drive Transfer Rates may vary depending on host usage and interface utilization 10400367 001 04 2012 2012 Overland Storage Inc 4 A 2 NEO 200s 400s User Guide Product Environment Product Environment The NEO 200s 400s tape libraries are designed to operate in a general business environment The library meets the acoustical requirements for general business area category 2D Category 2D states that the library should be installed a minimum of 4 m 18 ft from a permanent work station To allow for service access install the library a minimum of 0 9 m 3 ft from all obstacles The library is a precision computer per
229. tly used doors and walkways stacks of supplies that collect dust printers and smoke filled rooms Excessive dust and debris can damage cartridges and the tape drive 2012 Overland Storage Inc 44 1 NEO 200s 400s User Guide Installing in a Rack Criteria Definition Relative Humidity 15 to 80 non condensing Clearance Back Minimum of 15 4 cm 6 in Front Minimum of 30 8 cm 12 in Sides Minimum of 5 cm 2 in Rack Requirements Standard 19 inch rack with 2U 88 90 mm 3 5 in of clearance for a 2U library 4U 177 8 mm T in of clearance for a 4U library Installing in a Rack NOTE If the temperature in the room where the library will be installed varies by 15 C 30 F from the room where the library was stored allow the library to acclimate to the surrounding environment for at least 12 hours before unpacking it from the shipping container Register to Activate Your Warranty It is essential that you activate your warranty Technical and warranty support are not available until the warranty is active 1 Go to http www overlandstorage com and select Service E mail Enter amp Support My Products Enter 2 Atthe Site Login enter your e mail address and Remember Me password and click GO CD Forgot your password New member Click Register New Product Fill in the information including serial number and click Submit Your warranty certificate will be emailed
230. to run the internal performance Read Write test 9 Ifthe host tool ITDT cannot detect the drive or library look for problems with the host interface cabling the HBA the device driver or the backup application software 10 If the drive passes all the tests inspect the media to ensure the media is compatible with the drive and not causing drive errors Refer to Chapter 6 Media Isolating a Library Controller Card vs Accessor Enclosure Problem 1 If possible ensure that the library firmware is at the latest level check the current library firmware level using the Operator Control Panel Monitor gt Library gt Identity gt Version or the Web User Interface Monitor Library gt Library Identity 2 Observe the Library Controller Card LED LED On solid LCC failed or in a hang condition LED Off LCC not fully inserted or LCC failed or library not connected to power source or Power Supply defect LED flashing 1 flash per second normal operation LED flashing slow slower than once per second normal operation LED flashing fast faster than once per second LCC failed 3 With library power OFF loosen the two thumbscrews which secure the controller card to the library enclosure and slide it out Inspect the card for any broken components or other anomalies e Ifthe card appears to have no abnormalities reseat the card back in the library tighten the thumbscrews and turn library
231. to you Follow the instructions included in the email to complete the registration process Remove the Shipping Lock WARNING Due to the weight of the appliance it is recommended that at least two people be used to lift the unit out of the box to prevent injury AVERTISSEMENT En raison du poids de l appareil il est recommande d utiliser deux personnes au moins pour soulever l appareil hors de la bo te pour viter les blessures IMPORTANT The shipping lock which prevents the library accessor from moving during shipment must be removed before the library is powered ON The shipping lock is held in place with a label and is located in the top center of the library After the shipping lock is removed store it on the right side of the back panel for future use 1 Using two people remove the library from its box and set it on a secure surface 10400367 001 04 2012 2012 Overland Storage Inc 44 2 NEO 200s 400s User Guide Installing in a Rack 2 Remove blue securing label El N M 3 Lift and remove the shipping lock El 4 Store the shipping lock and blue label at the top right El of the rear panel of the library Slide the lock into the slot with the bottom of the lock showing below the slot Press the label over the flat part of the lock Rack Installation The NEO 200s 400s libraries each come with a rack shelf kit for easy installation and securing of the library into a 19 inch EIA 310 rack
232. tors made to higher standards that help reduce noise caused by crosstalk and system noise The ANSI TIA 568 B 2 1 specification states the cable may be made with 22 to 24 AWG gauge wire so long as the cable meets the specified testing standards 10400367 001 04 2012 2012 Overland Storage Inc lt GL ii NEO 200s 400s User Guide Channel Checksum CIFS daemon It is designed for Gigabit Ethernet that is backward compatible with the Category 5 5e and Category 3 cable standards Cat 6 features more stringent specifications for crosstalk and system noise The cable standard provides performance of up to 250 MHz and is suitable for 10BASE T 100BASE TX and 1000BASE T Gigabit Ethernet A communications path between two computers or devices The result of adding a group of data items that are used for checking the group The data items can be either numerals or other character strings treated as numerals during the checksum calculation The checksum value verifies that communication between two devices is successful Short for Common Internet Filesystem Also know as SMB The default Windows protocol for communication between computers A specification for an Internet file access protocol that complements HTTP and FTP and reduces access time A process that runs in the background default gateway DHCP The router used when there 1s otherwise no known route to a given subnet Short for Dynamic Host Configuration Protocol A co
233. tory Defaults in the Configure Library Save Restore menu See the factory default settings are listed in Configuring Save Restore Settings on page 4 25 Logging Out To log out of the Web User Interface click Logout in the upper right corner of the current screen 10400367 001 04 2012 2012 Overland Storage Inc 44 18 NEO 200s 400s User Guide Configuring Your Library Operator Control Panel NOTE If you click the X in the upper right corner of your internet browser window you will not log out of the Web User Interface Configuring Your Library Operator Control Panel To configure your library using the Operator Panel complete these procedures Topics in Configuring Your Library Operator Control Panel Logging in to the Operator Control Panel e Configuring Logical Libraries e Configuring Library Settings e Configuring Drives e Configuring Network Settings Configuring the Access PIN e Configuring Save Restore Settings Configuring Date and Time Logging in to the Operator Control Panel To change the default network settings using the Operator Control Panel log in using the following procedure 1 When the library is initialized press the SELECT key to move to the Password screen Enter 0000 the default PIN The top menu screen appears When finished using the Operator Control Panel press CANCEL to return to the top menu screen 4 When finished press the DOWN key to select Logout and press SELECT
234. tware causing data loss Make sure the library is idle before attempting to perform any remote operations that will take the library OFFLINE To login select the Role type and enter the correct password There are four levels of access User Normal user level The User only has access to Monitor Library menus Superuser The Superuser has access to the Monitor Library and Manage Library sections e Admin The Admin user level has access to all menus except those restricted to Service only Service The Service personnel user level access to this level is for Overland Authorized Service personnel only Service personnel have access to all menus Password Login Use the default password for logging in as an Admin user is secure NOTE Passwords are case sensitive Each level affects which areas you have access to and what actions you can initiate from those areas For DHCP use the Operator Control Panel to determine the IP Address assigned to your library Navigate to Monitor gt Library gt Identity Scroll down to IP Address and make note of the address Enter the IP Address in your internet browser address field to access your library with the Web User Interface For IPv4 or Dual Stack IPv4 IPv6 enter your library s static IP Address using the 0 0 0 0 format four octets For IPv6 enter your library s static IP Address or Router Assigned IP Address using the following format http 0 0 0
235. ut IQN iSCSI iSNS Server Kerberos LAN The operation of transferring data to or from a device typically through an interface protocol like CIFS NFS or HTTP Short for Internet Protocol The unique 32 bit value that identifies the location of the server This address consists of a network address optional subnetwork address and host address It displays as four addresses ranging from 1 to 255 separated by periods Short for iSCSI Qualified Name A name format used in the iSCSI protocol Initiators and targets have IP addresses just like any other network entity They are also identified using an iSCSI name called the iSCSI Qualified Name IQN The IQN should be unique worldwide It is made up of a number of components specifying the date identifying the vendor in reverse format and then uniquely identifying the initiator or target An example of an IQN is iqn 2001 04 com example storage diskarray sn 123456789 Since these IQNs are rather unwieldy initiators and targets also use short user friendly names sometimes called alias names or just aliases Short for Internet SCSI iSCSI is an IP based storage networking standard for linking data storage facilities iSCSI is a standard that defines the encapsulation of SCSI packets in TCP and then routing it using IP It allows block level storage data to be transported over widely used IP networks Short for Internet Storage Name Service Server A protocol enabling the a
236. uthentication The validation of a user s identity by requiring the user to provide a registered login name and corresponding password Autonegotiation An Ethernet feature that automatically negotiates the fastest Ethernet speed and duplex setting between a port and a hub or switch This is the default setting and is recommended 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL i NEO 200s 400s User Guide Autosensing Back end Bar Code Bridging An Ethernet feature that automatically senses the current Ethernet speed setting Front end and back end are terms used to characterize program interfaces and services relative to the initial user human or program of these interfaces and services A front end application is one that application users interact with directly A back end application or program serves indirectly in support of the front end services usually by being closer to the required resource or having the capability to communicate with the required resource The back end application may interact directly with the front end or perhaps more typically is a program called from an intermediate program that mediates front end and back end activities The machine readable representation of a product code Bar codes are read by a scanner that passes over the code and registers the product code The width of black lines and white spaces between varies Combinations of lines and spaces represent characters
237. utomatic discovery configuration and management of iSCSI devices on a TCP IP network A secure method for authenticating a request for a service used by ADS Kerberos lets a user request an encrypted ticket from an authentication process that can then be used to request a service from a server The user credentials are always encrypted before they are transmitted over the network In Windows 2000 XP the domain controller is the Kerberos server The Kerberos key distribution center KDC and the origin of group policies are applied to the domain Short for Local Area Network A network connecting computers in a relatively small area such as a building 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL vii NEO 200s 400s User Guide LCD LED Linux Short for Liquid Crystal Display An electronic device that uses liquid crystal to display messages Short for Light Emitting Diode An LED is a type of diode that emits light when current passes through it Visible LEDs are used as indicator lights on electronic devices A Unix like operating system that was designed to provide personal computer users a free or very low cost operating system comparable to traditional and usually more expensive Unix systems Load Balancing A process available only in multi Ethernet configurations The Ethernet port transmission load is distributed among two or more network ports assuming the cards are configured for load balancing A
238. vailable MPIO Short for Multipath Input Output A multipath solution built into Microsoft server grade operating systems It requires the DSM to work with RAID storage array hardware MTU Short for Maximum Transfer Unit It 1s the largest size packet or frame specified in octets eight bit bytes that can be sent in a packet or frame based network N port A Node port connects via a point to point link to either a single N Port or a single F Port N Ports handle creation detection and flow of message units to and from the connected systems N_Ports are end ports in virtual point to point links through a fabric for example N Port to F Port to F Port to N Port using a single Fibre Channel fabric switch NAT Short for Network Address Translation A technique for passing network traffic through a router whereby one set of IP addresses is used on one side of the router and another set of addresses is used on the other side This is done to avoid address conflicts and to increase the address space of the internal network NDMP Short for Network Data Management Protocol A protocol standard used by some Network Attached Storage systems to provide an industry standard means to do backup and restores of the NAS system without the need for 3rd party agents to be installed on the NAS device Also see NDMP org for further details 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL ix NEO 200s 400s User Guide NIC NIS
239. verflow 5B Incompatible medium generation Replace incorrect cartridges 5C Illegal request downgrade prohibited Change network settings to IPv4 only before downgrading firmware because of incompatible network stack 5D Illegal request wrong drive FW for drive Obtain correct drive firmware image 5E Full high drive in illegal position Check correct Drive position 10400367 001 04 2012 2012 Overland Storage Inc 48 10 NEO 200s 400s User Guide Warning Events ErrorCode Description User Action 60 Cleaning cartridge installed Complete the cleaning process and retry the operation 61 Cleaning failure Cleaning process 1 Verify that auto clean is enabled could not be performed 2 Check for an expired cleaning cartridge and replace if necessary 3 Refer to Configuring Mail Slots and Reserving Slots on page 5 32 62 Cleaning cartridge expired Replace cleaning cartridge 63 Invalid cartridge Drive has rejected the data cartridge as invalid 1 Verify that the correct cartridge is being used 64 Invalid cleaning cartridge Drive has 2 Refer to Cartridge Compatibility on page 6 3 Refer to rejected the cleaning cartridge as Identifying a Suspect Cartridge on page 7 12 invalid 65 Invalid upgrade cartridge Drive has Not supported rejected the upgrade cartridge as invalid 66 Medium error diagnostic tape write Ensure diagnostic tape is not write protected
240. vice Personnel Only This menu is for use by Overland Storage Authorized Service Personnel only Service Library View Logs This page allows the library logs to be viewed after entering the following View Logs Log Type himana Trace v Total Number Of Entries 23 Start Entry 6 Number Of Entries Per Page 5 Mew Cemieg Dumpiog Save Sonice Oumo 02 08 28 20 38 21 12 TRC CST 0B OF gt 09 08 28 20 37 44 81 TRC CST 0A OF 03 gt 09 08 28 15 07 42 00 TRC CST 08 gt 09 08 28 10 47 14 45 TRC CST 0B OF gt 09 00 28 10 31 59 65 TRC CST 04 OF 02 gt zl Per 2 Log Type Error Trace Logs all the error messages Informational Trace Logs all the informational messages created as the library operates Warning Trace Logs all warning messages created by the library Warning messages will not stop a library s operation but does remind the user of issues that may become a problem Example Invalid Media Configuration Change Trace Logs any configuration changes made such as changing adding partitions Standard Trace Logs all library operations 10400367 001 04 2012 2012 Overland Storage Inc 45 27 NEO 200s 400s User Guide Web User Interface Menus NOTE Ensure that all the pop up facilities on the web browser are set to enable pop up boxes to appear For example on Microsoft Internet Explorer under Tools ensure that the Pop up Blocker is turned OFF and Internet Opt
241. wer from the primary source Short for Uniform Resource Locator A Web address 10400367 001 04 2012 2012 Overland Storage Inc lt 4 GL xv NEO 200s 400s User Guide USB Port VLAN USB is short for Universal Serial Bus A USB port is a hardware interface for low speed peripherals such as the keyboard mouse joystick scanner printer and telephony devices Short for Virtual LAN It consists of a network of computers that behave as if they are connected to the same wire even though they may actually be physically connected to different segments of a LAN Web User Interface A Web based utility used for configuration and ongoing maintenance such as monitoring server conditions configuring email alerts for key events or for SNMP management Windows Domain Authentication WINS Workgroup Windows based networks use a domain controller to store user credentials The domain controller can validate all authentication requests on behalf of other systems in the domain The domain controller can also generate encrypted challenges to test the validity of user credentials Other systems use encrypted challenges to respond to CIFS SMB clients that request access to a share Short for Windows Internet Naming Service The server that locates network resources in a TCP IP based Windows network by automatically configuring and maintaining the name and IP address mapping tables A collection of computers that are grouped for sharing
242. wer supply or a power supply fan is failing or a drive sled is defective missing or has been replaced by a different drive type Error Amber LED It is illuminated when there is an unrecoverable library or drive failure A message is displayed at the same time on the Operator Control Panel display H Cartridge magazines The 2U library contains two cartridge magazines The left magazine can hold up to 12 cartridges or 11 data cartridges and the elective one slot Mail Slot The right magazine can hold up to 12 cartridges e The 4U library contains four cartridge magazines The upper left magazine can hold up to 12 cartridges The lower left magazine can hold upto 12 cartridges or 9 data cartridges and the elective three slot Mail Slot The upper right magazine can hold up to 12 cartridges The lower right magazine can hold up to 12 cartridges For more information on magazines refer to Cartridge Magazines on page 4 27 Air vents These vents help keep the library at a normal operating temperature 10400367 001 04 2012 2012 Overland Storage Inc 41 2 NEO 200s 400s User Guide Physical Library Number Item Description H Control Key buttons UP The upper left button is used to scroll upward through menu items DOWN The lower left button is used to scroll downward through menu items CANCEL X The upper right button is used to cancel a user action and return to the previous me
243. y protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring An external Surge Protective Device SPD is not required for operating this library This product can be installed in a network telecommunication facility or location where the NEC applies Product Recycling and Disposal This unit contains recyclable materials This unit must be recycled or discarded according to applicable local and national regulations Overland Storage encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed This paragraph is also translated into Spanish Espanol as follows Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable Overland Storage recomienda a los propietarios de equipos de tecnolog a de la informaci n TT que reciclen responsablemente sus equipos cuando stos ya no les sean utiles Notice This mark applies only to countries within the European Union EU and Norway 10400367 001 04 2012 2012 Overland Storage Inc 4 vi NEO 200s 400s User Guide Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate
244. y the changes made to the screen NOTE Depending on the changes made you will either be disconnected and need to login again or reboot the library If a reboot is required a Warning message will appear after the Submit button is clicked The library must be rebooted or the changes will not take place Configuring User Access The User Access page is only accessible to the Admin and Service login Access is denied to User and Superuser logins The Admin login has access to all library functions except Service Library gt Advance Diagnostics The Service login has access to all library functions including Service Library gt Advance Diagnostics To configure access 1 Click Configure Library User Access in the left navigation pane C cissie User Pasomcr n Rete U New Pasowerd Enter Up To Tem Characters ose se eeey papet Paseword sete eee Support Contact torpon Meme Sapper mene Refresh Suome 2 Check the Disable Superuser box to disable the Superuser role for this library Check the Disable User box to disable the User role for this library Uncheck these boxes to allow these roles access to your library 3 Choose a Role 10400367 001 04 2012 2012 Overland Storage Inc 44 15 NEO 200s 400s User Guide Configuring Your Library Web User Interface NOTE Admin can select User Superuser and Admin roles Service can select User Superuser Admin and Service roles e User if e
245. ys the item for the specified library type Menu Item Description 2U 4U Serial Number This is the unique identification number assigned by the X X manufacturer Product ID This is the SCSI inquiry string of the library X X Currently Installed Library This is the current level of firmware installed on the library To X X Firmware ensure you are running the latest version of firmware visit http docs overlandstorage com neo For information on updating your firmware refer to Service Library Upgrade Firmware on page 5 29 Boot Code Firmware This is the level of boot code firmware currently installed on X X Revision the library Boot code is the firmware that allows the library to begin initialization when it is powered ON Bar Code Reader This is the version of bar code reader in the library X X IPv4 Address This is the Internet Protocol v4 Address assigned to your X X library Link local IPv6 address This is the local IPv6 address assigned to your library X X IPv6 static assigned This is your library s IPv6 static assigned address X X address Router discovery IPv6 This is the IPv6 router discovery address assigned to your X X address library MAC Address This is the machine s access code assigned to your library X X WWide Node Name This is the Worldwide Node Name assigned to your library X X Logical Library x Library The Extended Logical Libraries Information table displays X X Mode information about the logical libra

NEO 200s/400s User Guide - Overland Storage Support

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