Setup Guide
Contents
1. Add a certificate to a store Figure 9 Importing Lync Server certificate on Arrive FP 4 3 Internet connection setting 22 Login as administrator 23 Open internet setting icon shown on desktop Copyright 2014 Arrive Systems Inc All rights reserved 17 i arrive 24 Click on connection tab and then on LAN settings and provide appropriate information Internet Properties x AL Local Area Network LAN Settin a Automatic configuration Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration V Automatically detect settings Use automatic configuration script A nd ok o MOUTeSS Proxy server BRNO RE CR ee re connections 80 Advanced Bypass proxy server for local addresses Lo cancel Choose Settings above for dial up settings ok caei Figure 10 Change internet connection settings on Arrive FP 4 4 Date and Time setting 25 The default factory setting is UTC Changing the time and location of the Windows OS in the EMP does not have any effect on the functioning of the EMP So it is suggested to leave it on factory settings unless there is an internal policy requirement to do so 26 The EMP is set for updates from the Internet Time time windows com 27 Login to the appliance using the Administrator account 28 Now open date and time icon shown on the desktop to set the time and timezone appr2. information contained in that printout This product and related documentation are proprietary to ARRIVE This document does not provide you with any legal rights to any intellectual property in any ARRIVE product You may copy and use this document for your internal reference purposes Disclaimer THE SPECIFICATIONS INFORMATION DESIGNS STATEMENTS AND RECOMMENDATIONS COLLECTIVELY INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE AND ALL IMAGES ARE FOR REFERENCE USE ONLY FINISHED GOODS PACKAGING AND PRODUCTS WILL BE PROVIDED WITH USER DESIGNS AND GRAPHIC ELEMENTS INCLUDING PACKAGING DESIGN ELEMENTS THAT MAY VARY FROM THE IMAGES SHOWN IN THIS DOCUMENT E amp OE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS ARRIVE DISCLAIMS ALL WARRANTIES INCLUDING WITHOUT LIMITATION THE WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OR ARISING FROM A COURSE OF DEALING USAGE OR TRADE PRACTICE INNO EVENT SHALL ARRIVE OR ITS INFORMATION SOURCES AND SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF ARRIVE OR ITS SUPPLIERS HAVE BEEN A
3. the Arrive FacePoint EMP is capable of providing collaboration display outputs It provides USB 2 0 and USB 3 0 connectivity for Arrive and Lync certified devices and accessories such as cameras microphones keyboards mouse and other tested devices that participate in creating a high quality of collaborative experience for in room and remote connected participants The AFP 4182 EMP is one of the elements of a 3 parts that make up the whole of the Edgeless Media System To Function normally this device needs to run within the ecosystem of Arrive Edgeless Media Server EMS which is centrally provisioned provided separately and the Arrive Edgeless Media ControlPoint EMC control tablet provided separately ae ae i TN DAA A Arrman CirckAmeo TAA N Copyright 2014 Arrive Systems Inc All rights reserved 7 arrive EDGELESS MEDIA ran Note You will require an installed EMS and have the EMC provisoned tablet prior to enabling the functions of the EMP It cannot operate otherwise Together with EMS and EMC the EMP works concurrently to provide the Arrive FacePoint room solution advanced scheduling control and resource management features of the EMS platform in tandem with extending the rich collaboration features of established collaboration platforms such as Lync to meeting and conference rooms as a participant in Lync hosted meetings Arrive FacePoint room solution enhances employee productivity empowers remote workers an
4. Setup Venue Setup 20 EDGELESS MEDIA 2 Note the IP address shown on the start up screen 3 Turn on the EM ControlPoint EMC control console application 4 The EMC will attempt to automatically locate the hostname Edgeless Media IF the DNS is resolved it will automatically show the venue configuration screen If for some reason the DNS is un resolved you will need to enter the EM Server IP address manually when prompted as follows 5 Click on server setup and enter the EMS server IP address and press connect Connect To Arrive Edgeless Media Server Arrive Edgeless Media Host Name Connect 6 After successful connection to the EM Server configure venue setup as per step 3 Click change Venue to select the appropriate room ly Connection to appliance lost Reconnecting Verify Appliance IP Change Venue 7 Onthe EMC screen select the venue as shown below 21 EDGELESS MEDIA Venue Setup Choose your venue Back Your Lo YourB First Flo Your Room 2 Your Loc Your Bu Second F Your Room 3 Your Room 4 Your Room 5 Your Room 6 Your Room 7 Your Room 8 Your Room 9 Your Room 10 Change Server ro 5 2 Pairing the AFP EMP with the ACP tablet 8 Click on Verify Appliance IP Insert the IP address of the EMP which you noted down at the start of this configuration n P a Connection to appliance lost Reconnecting Verify Appliance IP Change Venue 22 arrive EDG
5. Troubleshooting ARRIVE performance related issues Clarification and guidance on performance related configuration settings required by your ARRIVE product Configuring and troubleshooting vendor systems desktop operations systems Microsoft Server and or SQL Server IIS SMTP firewall antivirus security remote services etc Troubleshooting stability performance or other problems with hardware operating systems OS database platforms Internet Information Server IIS browsers etc Hardware Warranty Information Your own IT staff Your Internet Service Provider ISP Your ARRIVE authorized Business Partner ARRIVE Professional Services ARRIVE Community Your external vendor Please visit Arrive CarePoint for updated information on warranty for computing equipment FCanvriaht 2014 Copyright 2014 A Arrive Systems Inc All rights reserved 29 Arrive Systems Inc 6737 Katella Ave Cypress CA 90630 USA Toll Free 1 844 427 7483 USA Canada WWW d rrivesys co M Email info arrivesys com
6. applicable collection points in accordance with your national legislation and Directives 2002 96 EC By disposing of these products correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products please contact your local municipality your waste disposal service or the point of sale where you purchased the items For business users in the European Union IF you wish to discard electrical and electronic equipment please contact your dealer or supplier for Further information Information on Disposal in other Countries outside the European Union This symbol is only valid in European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct methods of disposal arrive EDGELESS MEDIA COPYRIGHT NOTICE No part of this document may be reproduced or transmitted in any form or by any means without the prior written permission of Arrive ARRIVE ARRIVE reserves the rights to modify its documentation and product features including their characteristics specifications accessories and any other information stated herein without notice The official printout of any information shall prevail should there be any discrepancy between the information contained herein and the
7. as they may touch dangerous voltage points or short out parts that could result in a fire or electric shock Never spill liquid of any kind on the product Servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltage or other hazards Refer all servicing to qualified service personnel Damage Requiring Service Unplug this product from the PC and or power socket and refer servicing to qualified service personnel under the following conditions a When the connecting cable is damaged b IF liquid has been spilled or objects have fallen into the products c If the product has been exposed to the rain and water d If the product does not operate normally by Following the operating instructions Adjust only those controls that are covered by the operating instructions as an improper adjustment of the controls may result in damage and will often require extensive work by a qualified technician to restore the product to its normal operation e If the product has been dropped or damaged in any way and F When the product exhibits a distinct change in performances this indicates a need of service Replacement Parts When replacement parts are required be sure the service technician has used replacement parts specified by the manufacturer or have the same characteristics as the original part Unauthorized substitutions may result in fire electric shock or othe
8. tub wash bowl kitchen sink or 16 laundry tub in a wet basement or near a swimming pool and the like Accessories Do not place this product on an unstable cart stand tripod bracket or table The product may fall causing serious injury to a child or adult and serious damage to the product Use only with a 17 cart stand tripod bracket or table recommended by the manufacturer or sold with the product Any mounting of the product should Follow the manufacturer s instructions and should use a mounting accessory recommended by manufacturer 18 A product and cart combination should be moved with care Quick stops excessive force and uneven surfaces may cause the product and cart combination to overturn Power Sources This product should be operated only from the type of power source indicated on the mark Cable Protection All connected cables should be routed so that they are not likely to be walked on or pinched by items placed upon or against them paying particular attention to cords at plugs convenience receptacles and the point where they exit from the product Lightning For added protection for this product during a lightning storm or when it is left unattended and unused for long periods of time unplug it from the PC and or from the power socket This will prevent damage to the product due to lightning Object and liquid entry Never push objects of any kind into this product through openings
9. Arrive FacePoint 4182 EDGELESS MEDIA Setup Guide AFP 4182 806 002 arrive EDGELESS MEDIA IMPORTANT SAFETY INSTRUCTIONS CAUTION 7 RISK OF ELECTRIC SHOCK Ha DO NOT OPEN CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE 12 COVER OR BACK NO USER SERVICEABLE PARTS INSIDE REFER SERVICING TO QUALIFIED PERSONNEL Explanation of Graphical Symbols E This graphic symbol is intended to alert you to the presence of uninsulated dangerous voltage within the product s enclosure that 14 may be of sufficient magnitude to constitute a risk of electric shock to persons 15 This graphic symbol is intended to alert you the presence of important operating and maintenance accompanying the appliance Read Instructions All the safety and operating instructions should be read before you operate the product Retain Instruction The safety and operating instructions should retained for future reference Heed Warnings All warnings on the product and in the operating instructions should be adhered to Follow Instructions All operating and use instructions should be followed Cleaning Unplug this product from the PC and or power socket h before cleaning Do not use liquid cleaners or aerosol cleaners Attachments Do not use attachments not recommended by the product manufacturer as they can cause hazards Water and Moisture Do not use this product near water near a bath
10. DVISED OF THE POSSIBILITY OF SUCH DAMAGES ALL TRADEMARKS AND INFORMATION ARE OWNED BY THE RESPECTIVE OWNERS OF THE TRADEMARKS AND INFORMATION WHETHER ACKNOWLEDGED OR NOT IN THIS MANUAL ARRIVE DOES NOT CLAIM ANY OWNERSHIP OF ANY TRADEMARK OR TRADENAME MENTIONED IN THE INFORMATION EXCEPT FOR THE ARRIVE TRADENAMES ARRIVE ARRIVE FACEPOINT ARRIVE INFOPOINT ARRIVE ROOMPOINT ARRIVE CONTROLPOINT ARRIVE EYEPOINT ARRIVE TOUCHPOINT ARRIVE VIEWPOINT ARRIVE VOICEPOINT ARRIVE SOUNDPOINT AND ARRIVE EDGELESS MEDIA SERVER MICROSOFT MICROSOFT WINDOWS MICROSOFT WINDOWS SERVER MICROSOFT LYNC MICROSOFT EXCHANGE MICROSOFT ACTIVE DIRECTORY AND MICROSOFT IIS ARE THE TRADEMARKS OF MICROSOFT CORPORATION APPLE APPLE iOS GOOGLE HANGOUTS CISCO WEBEX JABBER ZOOM GO TO MEETING BLUE JEANS SKYPE ARE REGISTERED TRADEMARKS OF THEIR RESPECTIVE COMPANIES Fictional user of Visionergy and or Verity name in examples Arrive Systems Inc uses a variety of fictional companies in the documentation and training material for its products ARRIVE documentation and learning materials often contain fictional scenarios and descriptions of how our products can be deployed and used in these scenarios Some examples depicted herein such as the corporate name Visionergy and or Verity just like Contoso is generally used by Microsoft These names are provided for illustration only and are fictitious No real association or connection is intend
11. ELESS MEDIA Figure 17 Configuring appliance IP on ControlPoint application 9 Type the IP as shown below using the touch keyboard that pops up Verify Re enter Appliance IP Figure 18 Completing IP configuration of AFP EMP on ControlPoint application Sg Note Arrive EMC comes with trial activation which needs to be a activated from EM Server To activate license refer to EMS user guide 6 Restoring to Factory Default In case you ever need to restore the device to its factory default settings due to malfunctioning data corruption or inadvertent deletion of core application files that result in a malfunction you may follow the steps given below 1 Power off the system 2 Connect aa USB keyboard and mouse to the compatible ports 3 Restart the EMP and continuously press the F8 key on the keyboard till the system displays Advance Boot Options 23 arrive EDGELESS MEDIA Choose Advanced Options for windows 7 Use the arrow keys to highlight your choice Safe Mode Safe Mode with Networking Safe Mode with Command Prompt Enable Boot Logging Enable low resolution wideo 640x480 Last Known Good Configuration advanced Directory Services Restore Mode Debugging Mode Disable automatic restart on system failure Disable Driver Signature Enforcement Start Windows Normally Description View a list of system recovery tools you can use to repair startup problems run diagnostics or restore your
12. LS LI A Re a pr OI Lf AnN Irinh 69 CULV NS KU UY AITEC Ww M J 3 arrive EDGELESS MEDIA for control user interface Operating requirements Power requirements Input 100 240 V 50 60 Hz 0 5a Output 19v 6A Power consumption 70 120w Operating temperature 5 to 30 C 23 86 F Operating position Vertical Horizontal Storage temperature 5 35 C 23 95 F Operating humidity 10 55 Product information Model No AFP 4182 EMP Description Arrive EMP FacePoint 4182 Edgeless Media Processor SKU AFP 4182 001 001 Dimensions and Operating environment Dimensions LxBxH in cms 442 5 x 201 x49 mm Weight 3 3 kg Operating Environment 5 to 35 centigrade 23 95 F Operating position Vertical Horizontal Control RS232 IR Remote Button Panel Power Consumption Input 100 240 V 50 60 Hz 0 5a Output 19v 6A arrive EDGELESS MEDIA 3 Connecting the device The schematic below is a general reference for device connectivity LAN Wireless s s s HD Video Audio Control USB2 USB3 Power Microsoft App V Citrix Office 365 Google Calendar amp Arrive InfoView Arrive InfoPoint Microsoft Lync Lobby Signage amp Interactive Room Signs Booking Kiosks Apps tia Third Party Control System Crestron AMX Arrive EyePoint P
13. TZ HD Camera Wireless Airplay amp Compatible Arrive VoicePoint Table Top USB 2 0 integrated Speaker Microphone combo Arrive ControlPoint PoE wired Control 10 Tablet with table stand and integrated software that connects to Arrive FacePoint All trademarks belong to their respective owners Images are For reference only and subject to change Figure 5 Sample Connectivity Schema for FacePoint 4182 ver 1 ios Sat Receiver pa App V PC Tablet Devices Laptop Document Camera DVD itrix Office 365 7 Google Apps da n nei Apps Arrive InfoView Arrive InfoPoint Microsoft Lyne Lobby Signage amp Interactive Room Signs a Booking Kiosks Thira Party Control System Crestron AMX BYO D e e use PI n ios ee em Devices Arrive EyePoint Pre HO Camera n eme H L e i _ b For more wireless devices gt o to be interfaced extend CablePoint and connect the Arrive AirPoint through the HDMI Port Arrive VoicePoint Table Top USB 2 0 integrated Speaker Microphone combo f 1 1 1 1 i the solution using Arrive 1 1 1 1 1 1 Arrive ControlPoint PoE wired Control 10 Tablet with table stand and integrated software that connects to Arrive FacePoint LAN Wireless HD Video Audio Control USB Power All trademarks belong to their respective owners Images are for
14. authorized to distribute this type of product IF you cannot locate the appropriate equipment generates uses radio frequencies and if not installed and used according to the instructions found in the user manual may cause interference harmful to the operation of other electronic devices retailer please contact Arrive Systems Inc Address 6737 Katella Ave Cypress CA 90630 USA The above statements apply ONLY to those products distributed by Arrive Systems Inc Compliance with FCC regulations does not guarantee that the interference will not occur in FOR CANADIAN CUSTOMERS This Class A digital apparatus complies with Canadian ICES 003 CE Declaration of Conformity For EU Customers We Arrive Systems Inc declare under our sole responsibility that the Arrive component to which this declaration relates is in conformity with General Emissions Standard EN50081 1 and with Generic Immunity Standard EN50082 1 1992 arrive EDGELESS MEDIA CAUTION READ THIS BEFORE OPERATING YOUR UNIT 10 del 12 13 14 15 16 17 To assure the finest performance please read this manual carefully Keep it in a safe place for future reference Install this unit in a well ventilated cool dry clean place away from direct sunlight heat sources vibration dust moisture and or cold Locate this unit away from other electrical appliances motors or transformers to avoid humming sounds Do no
15. chnical and non technical issues that may be encountered during ARRIVE software installation or use Identifying and recommending where additional product training would be of value Determining the need and referring appropriate resource s to assist with non Arrive issues The first year of Software Support and Maintenance is required with your initial purchase Subsequent years of Support and Maintenance may be renewed yearly Customers who have not purchased or do not have a current support CarePoint plan in place will not be able receive the full benefits of Arrive s CarePoint support and maintenance services With up to date Software Maintenance coverage you will receive personal written email or verbal by phone answers to all technical questions Responses to most inquiries are usually received in the same business day often within minutes to an hour of receipt Answers come directly from an experienced ARRIVE technical support specialist involving members of our software development team whenever necessary Support inquiries may include requests for help with any aspect of the software s implementation installation configuration testing troubleshooting You may also request help to meet unique requirements specific to your own implementation When new versions become available software upgrades are free to all customers with current CarePoint Foundation Maintenance coverage Customers with current maintenance coverage may p
16. d reduces communication costs while enabling individuals teams and communities to work together in a rich integrated multimedia experience from the meeting room to anywhere anyone and anytime connections 2 Technical Specifications The Arrive FacePoint 4182 EMP is an EdgelessMedia Processor EMP all in one AIO collaboration appliance with HDMI capture USB switching and 5 port serial control built in It comes embedded with leading edge Arrive FacePoint Edition software application that provides seamless interaction with the Arrive EM Server and EM Control system in conjunction with the wired or wireless connected Arrive ControlPoint console tablet With enhanced Microsoft Lync 2013 client management capability Cloud Integration VDI ready provided in a small form factor and BYOD wireless media gateway with Apple AirPlay compatibility it is one among the family of most flexible and advanced collaboration appliances in the industry It comes in two versions one with a Display port ver 1 and one with a DVI port ver 2 The Arrive FacePoint 4182 EMP will support the following functions as a single appliance Key Features e The primary function of the 4182 EMP is to work as a full HD multi party capable video conferencing codec using the powerful collaboration features of Microsoft Lync 2013 and Lync On Line The EMP supports both single and dual screen video conferencing scenarios as a single appliance e Based on
17. e result 19 To import the certificate doubleclick Cerificate manager icon shown on the Administrator eesktop A Consolel Console Root le B amp g File Action View Favorites Window Help _ ajx 0 fF ah CL Console Root a ig Certificates Local Computer EF Certificates Local Computer lot i A Parterna 1 adr ee Trusted Root Certification Mare Actions C Enterprise Trust 3 Intenmediate Certification DI Trusted Publishers E Untrusted Certificates E Thin Pesty Fat Cotifival D Trusted People DI Other People I Smart Card Trusted Roots D Trusted Devices Mame Copyright 2014 Arrive Systems Inc All rights reserved arrive EDGELESS MEDIA Figure 7 Opening Certificate manager on Arrive FP 20 Now import the Root Certificate under the trusted root certificate authority as shown below Add a certificate to a store Figure 8 Completing importing of Root Certificate on Arrive FP 21 Import the Lynccertificate under the personal container as shown below Corsolei Comole Root Certificates Local Ci puter Personal am Acon View Favontes window Help 300 e gt l BM E Console Root Object Type a Lg Certificates Local Computer Gk There nt no temi to show in tha view GT Find Certificates wal gt D gt BT View D Request Mew Certificate i di Toa Meus Tarkpad Visa Advanced Operations DT 4 Export List AH Tasks 7 Find Certificates Help o
18. ed This product when installed as indicated in the by turning the unit OFF and ON please try instructions contained in the manual meets to eliminate the problem by using one of the FCC requirements Modifications not expressly following measures approved by ARRIVE may void your authority granted by FCC to use the product IMPORTANT When connecting this product to accessories and or another product use only high quality shielded cables Cable s supplied with this product MUST be used Follow all installation instructions Failure to follow instructions could void your FCC authorizations to use this product in the USA NOTE This has been tested and found to comply with the requirements listed in FCC regulations Part 15 for Class A digital devices Compliance with these requirements provides a reasonable level assurance that your use of this product in a residential environment will not result in harmful interference with other electronic devices This Relocate either this product or the device that is being affected by the interference Utilize power outlets that are on different branch circuit breaker of Fuse circuits or install AC line filter s In the case of radio or TV interference relocate reorient the antenna If the antenna lead in is 300 ohm ribbon lead change the lead in to co axial type cable IF these corrective measures do not produce satisfactory results please contact the local retailer
19. ed or should be inferred Any Internet Protocol IP addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers Any examples command display output network topology diagrams and other figures included in the document are shown for illustrative purposes only Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental ARRIVE disclaims ownership of the brand or use or association of the name Visionergy and or Verity as a real business or business entity and does not recommend the use of this name by others for a similar purpose of creating examples to avoid confusion The domain visionergy com is set to reflect to arrivesys com arrive EDGELESS MEDIA Contents 1 INECOGUCH Oficina 7 1 1 Document SCOPE pe T 2 Technical SpecificatiONS 8 2 1 Panel Description of V1 9 3 Connecting the device 12 4 Before YOU SEarE 13 Arrive FacePoint 4182 oo guide For the AFP i Setup Guide 5 1 MS Lync client installation 14 5 2 Certificate Manager 14 5 3 Internet connection setting 16 5 4 Date and Time setting 17 5 5 Arrive FP on premise domain 17 6 Configuration and Use of the AFP PP 18 6 1 Configuring the Arrive FacePoint EM Pare deri 18 7 Restoring to Factory Default 21 Copyright 2014 Arrive Systems Inc All
20. es such as gaining an in depth understanding of your organization s needs and customizing your configuration to meet those needs Configuring third party applications Creating or troubleshooting customizations i e HTML SQL scripts and triggers etc Training Your ARRIVE authorized Business Partner ARRIVE Professional Services ARRIVE Products and Solutions ARRIVE Training Your own IT staff Copyright 2014 Arrive Systems Inc All rights reserved ZI arrive EDGELESS MEDIA Data Entry Product Operations e Guidance on how to Fix problems created by incorrect data entry through the ARRIVE product interface e Clarification of what out of the box fields mean or processes you may Find confusing Troubleshooting problems encountered with data entry or product operations Troubleshooting ARRIVE product related errors and messages Analyzing your individual data entries Advice regarding how to configure the system for your environment Training Assistance with data entry or manipulation outside the ARRIVE product interface Your ARRIVE authorized Business Partner Professional Services ARRIVE Training Your own IT staff Import Export e Guidance on proper format for importing data into your ARRIVE product Troubleshooting errors encountered when using ARRIVE data import and export tools Exporting data From third party software or va
21. esources For additional questions please contact ARRIVE Customer Care at netsupport arrivesys com Please note that references in this document to third party software products or applications does not encompass all third party software products and applications that ARRIVE provides directly or through an authorized ARRIVE Business Partner as part of a customer s solution Arrive CarePoint Support Coverage Care Plans Outside of CarePoint 5 3 3 Additional Category Service CarePoint Service Resources Coverage Coverage Installation and e Clarification of any Step by step installation Your Arrive authorized Upgrades installation or upgrade steps assistance Business Partner troubleshooting problems encountered during installation and upgrades ARRIVE core product installation Automatic upgrades for non customized environments Local on site or remote via Terminal Services GoToAssist etc installation services Consulting services to install or resolve non Arrive installation issues specific to your organizations technical environment Arrive Professional Services Your own IT staff Setup Configuration and Data Conversion Clarification of what out of the box fields and tables mean and how they are used Troubleshooting problems encountered during ARRIVE setup and configuration Recommendations on usage of ARRIVE products in your organization Consulting servic
22. fer customers to the appropriate resource who is best equipped to assist with those issues These resources may be the customer s internal personnel an ARRIVE authorized business partner a certified consultant or a third party provider ARRIVE Professional Services and Copyright 2014 Arrive Systems Inc All rights reserved 26 arrive EDGELESS MEDIA ARRIVE Academy teams also offer a wide variety of services Topics that are not covered under an Arrive CarePoint program where an ARRIVE Customer Support team member will proactively provide the most appropriate alternative resource include Training ARRIVE Academy is the best resource for training offering classroom training real time Learning custom training self study guides and an annual customer conference Visit Arrive Academy to search and register for courses and products monitor your learning progress through training tracks and join online communities with product experts and other customers Performing software product application or job related activities such as software installation data entry creating reports etc Assisting with third party software installation training trouble shooting integration etc e Providing organization specific consulting or consulting advice Repairing data or database issues caused by user error or third party software Please refer to the following Support Coverage charts for additional information and r
23. g Functions can be performed in Administrator login mode Cetificate manager To import the certificate Internet Settings To change Internet setting Date and Time setting To change Date and time as per the location Network and sharing center To configure Static IP Address Region and Language To change Region and Language Settings System Setting To configure Arrive Face point on internal Domain Windows Firewall To configure Windows Firewall setting 0365 setting Run this to configure Office 365 Lync Client Restart button Run this to restart the Arrive FP and login to user mode Copyright 2014 Arrive Systems Inc All rights reserved 15 arrive EDGELESS MEDIA 4 1 MS Lync client installation 1 Login as Administrator 2 Install the Lync client based on the infrastructure available 3 On premise please refer to Mirosoft recommended steps 4 Office 365 please refer to Microsoft recommended steps Note Please refer to deployment guide for MS Office Productivity Suite through Arrive EM Server or Microsoft best practices for enterprise fr deployment IF the Lync client for office 365 is installed make sure you double click 0365 shortcut on Administrator Desktop 4 2 Certificate manager 18 IF the certificate is from an internal certificate authority make sure that it is imported to the Arrive EMP as shown below for Windows 7 follow the recommended process as applicable to Windows 8 to achieve the sam
24. interactive device such as interactive white boards monitors and display panels 2 1 Panel Description of FacePoint 4182 EMP ver 1 sesssssusseccsQcuQ sucssee COCCO OOOO oe REGGE aaa bi Ma Mc Mi Mi Mic iMedia PVE DOCOCOCOCOCOCO NOLO CO COCCCOCOCOLCTICILCLLCO BOCCCOCCOCCOOCOCCO LECCO POE UU ECE LEVEY errr et ea ems FEEVU TELE ET EV TEE COCO COUPEE rrr edgeless media MULE OCOCCCCCCLOCCOCC LC CO CLCO COCCOCOCOCOCCCCO CECO CCLCIE ta oe a Figure 1 Front Panel of FacePoint 4182 ver 1 Figure 2 Rear Panel of FacePoint 4182 ver 1 Copyright 2014 Arrive Systems Inc All rights reserved 9 arrive EDGELESS MEDIA Part No Name Description 19 V DC Input USB Switch External Button Allows input selection through external button Panel Control Sold separately 2 X Network Switch To control external devices using Arrive Control Point commands Media Capture Please note this version supports a fixed 1080i 60 Hz input resolution Inputs of other resolutions are not supported 1X HDMI Input To connect HDMI input 1X HDMI Loop Out HDMI Loop Out To support S Video Component Video Analog Audio 1 X Breakout Port using the supplied cable Copyright 2014 Arrive Systems Inc All rights reserved 10 arrive EDGELESS MEDIA 2 2 Panel Description of FacePoint 4182 EMP ver 2 Figure 3 Front Panel of FacePoint 4182 ver 2 LO CDCI Ge C KD GP Td ha GE CE Figure 4 Rea
25. itoring of servers database platforms IIS and other server side components Installation Configuring vendor systems desktop operating systems Microsoft Server and or SQL Server IIS SMTP remote services etc Troubleshooting stability performance or other problems Troubleshooting operating system issues firewall antivirus permissions etc Troubleshooting installation or configuration of your virtual environment Citrix HypervV etc Assistance with installation or set up of email browsers etc Assistance with printer connectivity or configuration Training Your own IT staff Your ARRIVE authorized Business Partner ARRIVE Professional Services Your hardware OS database IIS or browser vendor Network Connectivity Troubleshooting connectivity issues within your ARRIVE product when your supported network infrastructure is otherwise working Troubleshooting connectivity to ARRIVE Server environment Troubleshooting internet connectivity Troubleshooting other connectivity issues that exist outside of your ARRIVE product Assistance with unsupported networks Installation troubleshooting or configuration of network WAN LAN security cards cabling hardware software Training Your own IT staff Your Internet Service Provider ISP Your ARRIVE authorized Business Partner ARRIVE Professional Services Your external vendor Performance
26. its virtual application delivery via the EMServer the 4182 EMP is able to support video collaboration using well known software platforms such as Cisco Webex Cisco Jabber Go to Meeting Skype Google Hangouts BlueJeans and Zoom Legacy H 323 video conferencing is also possible using third party H 323 desktop clients such as Polycom RP Desktop software etc e With its virtual desktop function the 4182 EMP can perform the functions of an in room PC and can run user selected and centrally published software applications including Microsoft Office productivity suite Functions as the AV control processor with integrated RS 232 LAN control ports with dedicated support for VISCA cameras and other serially connected AV devices The Copyright 2014 Arrive Systems Inc All rights reserved 8 arrive EMServer and EMControl applications provide high ended device control and graphic control user interfaces with Arrive s cloud based control Functions as the wireless BYOD gateway to Apple AirPlay compatible iOS devices such as iPad s and iPhones which connect seamlessly without requiring any client software downloads e Functions as the wired BYOD capture device with HDMi capture built in e Functions as a Cloud Content Delivery platform by providing access to user selected storage locations such as OneDrive DropBox and shared drives e Functions as a USB 2 1 auto switch to enable internal and external USB connections to a touch
27. lidating Formatting it for you so that it can be imported into your ARRIVE product Creating your data definition Files or mappings For data import Importing data into a third party product Usage and configuration questions on third party products Training Your ARRIVE authorized Business Partner ARRIVE Professional Services ARRIVE Training The third party software publisher Reporting and Groups Clarification of what various reporting options mean Troubleshooting problems encountered when setting up or running out of the box reports Creating or designing reports or groups for you Troubleshooting problems encountered with customized reports or groups third party reporting programs or tools formatting Formulas parameters etc Assistance connecting your ARRIVE data to third party reporting tools Training on use of third party products Your ARRIVE authorized Business Partner ARRIVE Professional Services ARRIVE Training The third party software publisher Your own IT staff A Copyright 2014 Arrive Systems Inc All righ 28 arrive EDGELESS MEDIA Hardware Operating Systems OS Database Platforms Internet Information Server IIS Browsers etc Clarification of system recommendations and requirements Guidance on specific configuration settings required by your ARRIVE product Assistance with management and mon
28. ning to use this unit for long periods of time disconnect the cables and or power sockets to prevent fire When disconnecting any cable grasp the plug do not pull the cable Do not clean this unit with chemical solvents this might damage the finish Use a clean or dry cloth Do not attempt to modify or Fix this unit Contact qualified ARRIVE service personnel when any service is needed Condensation will Form when any surrounding temperature changes suddenly Disconnect the cables from the PC then leave this unit alone When using this unit for a long time this unit may become warm Disconnect the cables then leave this unit alone For cooling To prevent damage by lightning keep the cables disconnected during a lightning storm WARNING TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE WARNING THIS IS A CLASS A PRODUCT THIS PRODUCT MAY CAUSE RADIO INTERFERENCE ON WHICH CASE THE USER MAY BE REQUIRED TO TAKE ADEQUATE MEASURES WARNING TO PREVENT ELECTRIC SHOCK ENSURE THAT YOU ARE USING MATCHING POWER PLUGS TO THE POWER SOCKET AND FULLY INSERT Information for users on collection and disposal of old equipment This symbol on the products packaging and or accompanying documents means that used electrical and electronic products should not be mixed with general household waste For proper treatment recovery and recycling of old products please take them to
29. om the beginning of this guide Copyright 2014 Arrive Systems Inc All rights reserved 25 arrive EDGELESS MEDIA Arrive CarePoint Foundation Software Support Services Support Coverage and Additional Resources Customers are our top priority and the lifeline of our organization We consistently operate with our customers best interests in mind and offer professional assistance through online self service options world class phone support and a network of business partners certified consultants and authorized training centers ARRIVE Support and Services teams deliver an innovative advisory approach to help ARRIVE customers better utilize and derive more value from ARRIVE solutions In addition to answering questions and resolving technical concerns ARRIVE proactively offers valuable advice on using ARRIVE solutions to their fullest potential helping customers realize a higher return on investment by Gaining greater insight into business activities Operating business more effectively by maximizing the capabilities of ARRIVE solutions to improve business processes Improving business efficiency by leveraging ARRIVE solutions to reduce the time resources effort and cost of operations Arrive CarePoint provides customers with access to a variety of valuable services such as Optimizing the effectiveness and efficiency of ARRIVE solutions to achieve business results Troubleshooting or resolving te
30. opriate to your location Copyright 2014 Arrive Systems Inc All rights reserved 18 arrive EDGELESS MEDIA Date Tuesday May 20 2014 Time 4 56 08 PM Change date and time Time zone UTC Coordinated Universal Time Set the time zone Time zone UTC Coordinated Universal Time X Current date and time Tuesday May 20 2014 4 56 PM Figure 11 Change Date and Time configuration on Arrive FP 4 5 Arrive FP on premise domain 29 Login as Administrator to the appliance 30 Open System Setting as shown on the desktop of Administrator 31 Join the appliance to your domain Note This appliance has been factory configured with special group Pea policy so it is recommended to move all Arrive devices and appliance to a unique OU with a default domain policy Do not inherit any domain policies on the unique OU as it may affect the Functionality Copyright 2014 Arrive Systems Inc All rights reserved 19 EDGELESS MEDIA 5 1 Configuring the Arrive FacePoint EMP Make sure all the connectivity is done as per instructions provided above 1 Turn on the Arrive FacePoint appliance and accept the EULA to progress further Note The wireless should have access to the network of the EM Server and Arrive FacePoint Start up ControlPoint application will show the following screen at the initial stage on the Arrive ControlPoint console tablet display Server
31. r Panel of FacePoint 4182 ver 2 Part No Name Description 1 Power 19 V DC Input USB Switch gt External Button Allows input selection through external button Panel Control Sold separately 3 USB In To connect input sources like laptops 4 USB Out To connect output devices like interactive boards 5 Select Button To switch the output between the application and input connected to USB In Copyright 2014 Arrive Systems Inc All rights reserved 14 arrive EDGELESS MEDIA 6 4 X USB 2 0 Ports To connect input devices g PENE li seppia sul sn ili Pi cui E n e na gee Pee Mee aaa iii 10 1XNetworkSwitch Ports For network extension pio LTTE UF spin RA cana Le ATE RT TTT Ae ee esonera IRE RARA I Vi CRE eR RNa eA ee pp TTT N pus li lu n tren PRE pe one e oe silicon ee seg vana pe aa ARSE aT aope EINEN I REMASTER AIR ARABA ta ci eee sci To contro the device through an estera devi eli RO NE te ONE OR re P as RARA pi iii penna RETRO SE eae PROT ERETTA pe TEATELE csi pren ST er oan TARANTA A pi REED Oe TIRA ul a Eerie Res Included Cables and Hardware e 1x19V power adaptor and cable 2x EIA Rack mount ears Installation requirements e Requires Arrive EM Server software for scheduling and central management MS Lync 2013 client For collaboration meetings e Requires Arrive ControlPoint tablet or tablet software for client provided tablet 2014 Arrive systems INC A rights reserved 1
32. r hazards Safety Check Upon completion of any service or repair to this product ask the service technician to perform safety checks to determine that the product is in proper operating condition Heat The product should be situated away from heat sources such radiators heat registers stoves or other product including amplifiers that produce heat arrive EDGELESS MEDIA COMPLIANCE INFORMATION DECLARATION OF CONFORMITY PROCEDURE This Device complies with the requirements listed in FCC regularizations Part 15 for Class A Digital devices IF you are using cardiac Responsible Party Arrive Systems Inc pacemaker please note that this device can Address 6737 Katella Ave Cypress CA 90630 USA radiate radio frequency energy in the area near Telephone 1 844 427 7483 Toll Free the product Hour of operation 9 00 17 00 Type of Equipment Arrive FacePoint 4182 Model Name AFP 4182 EMP This device complies with Part 15 of FCC Rules Operation is subject to the following conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received the including the interference that may cause undesired operation See user manual instructions if interference to radio reception is suspected FCC INFORMATION for US customers IMPORTANT NOTICE DO NOT MODIFY THIS all installations IF this product is found to be the UNIT source of interference which can be determin
33. reference only and subject to change Figure 6 Sample Connectivity Schema for FacePoint 4182 ver 2 Copyright 2014 Arrive Systems Inc All rights reserved 14 arrive EDGELESS MEDIA Before you start e Check the version of your appliance Ensure all hardware components are available This includes a functional Arrive ControlPoint tablet device for controlling the EMP Without a dedicated EMC device the EMP will not Function USB Keyboard and mouse is available for administrator log in e Lync 2013 on premise or Office 365 is fully deployed and it is functional e Atest laptop is available to check the Lync functionality e Lync 2013 client For installation is available along with activation details IP Address DNS information is available e Lync account is created on Lync server for the Room e Arrive EM Server is installed and it is configured as per the deployment guide EMS deployment Guide Ensure that host entry for Arrive EM Server Edgeless Media is created in the DNS pointing to the IP address of Arrive EM Server Ensure that you have the ability to connect to the wireless and wired LAN to allow communication between EMS EMP and EMC 4 Administrator s guide for the AFP application 1 Connect a USB keyboard and mouse to the system Logoff from user mode Ctrl Alt Del and login to Administrator account The factory default user name is ADMINISTRATOR Password Admin Pi N The Followin
34. rights reserved 6 arrive EDGELESS MEDIA 1 Introduction 1 1 Document Scope The purpose of the document is to guide the installation and set up of the device and to ensure that the set up environment is as per best practices Check for the latest information Descriptions in this booklet are based on the currently available hardware software versions as of January 2014 For the latest information please visit www arrivesys com About abbreviations In this manual brand names may be described as the brands or abbreviated as follows e Arrive FacePoint 4182 EMP AFP appliance AFP EMP this unit e Arrive ControlPoint ControlPoint control tablet EMC e Arrive Edgeless Media Server EMS e Microsoft Windows Windows e Microsoft Windows 8 Windows 8 e Microsoft Windows 7 Windows 7 e Microsoft Lync MS Lync Lync About Trademarks e Microsoft and Windows are registered trademarks of Microsoft Corporation in the United States and other countries All other trademarks are owned by their respective owners whether acknowledged or not in this guide Product Overview Arrive FacePoint 4182 codec processor appliance AFP 4182 EMP is a 1RU Edgeless Media Processor EMP It enables among several other applications the Microsoft Lync client to be downloaded and run natively within the enhanced user interface application Microsoft Lync client is customer provided When connected to single or multiple displays
35. system Figure 19 System displaying advanced boot menu options for restore 4 Select the Repair your computer option 5 The EMP will display the System Recovery Option Click Next System Recovery Options x Figure 20 First screen showing system recovery option 6 Enter the Administrator password 2014 Arrive Systems Inc All rignts reserved 24 FF eta RD EA Fon Copvriant 7 RS J ia J arrive EDGELESS MEDIA he System Recovery Options To access recovery options log on as a local user To access the command prompt as well log on using an administrator account User name 7 Password i i Cancel Figure 21 Enter Administrative credentials to continue with system restore 7 Then click on System Image Recovery Choose a recovery tool Operating system Windows 7 on D Local Disk te Startup Repair Automatically fix problems that are preventing Windows from starting System Restore Restore Windows to an earlier point in time Recover your computer using a system image you created earlier wind M Di ti fi Check your computer for memory LA errors ae Command Prompt Open a command prompt window Shut Down Restart Figure 22 Select the option displaying system image recovery 8 Select the system image displayed and press next The system will restore and reboot the appliance to the factory default image To re configure the device Follow the steps fr
36. t expose this unit to sudden temperature changes From cold or hot and do not locate this unit on an environment with high humidity i e a room with a humidifier to prevent condensation inside this unit and or personal injury Avoid installing this unit where foreign object may Fall onto this unit and or this unit may be exposed to liquid dripping or splashing On the top of this unit do not place Other components as they may cause damage and or discoloration on the surface of this unit Burning objects i e candles as they may Fall and liquid may cause electrical shock to the user and or damage to this unit Containers with liquid in them as they may fall and liquid may cause electrical shock to the user and or damage to this unit Do not cover this unit with a newspaper tablecloth curtain etc in order not to obstruct heat radiation IF the temperature inside this unit rises it may cause Fire damage to this unit and or personal injury Do not install this unit near mobile phones and or televisions sets to prevent operation failure caused by electromagnetic waves and or magnetism Install this unit in a stable place horizontally to prevent a fall and damage to this unit Keep your hands dry when connecting or disconnecting the cable to prevent an electric shock Do not use force in the cable Doing so may cause a fire electrical shock damage to this unit short circuit and or disconnecting When not plan
37. urchase additional software and device licenses without having to repurchase the original installation Through ongoing interaction with end users our software is always improving and enhancing it s Functionality IF existing Functionality does not meet your requirements you may make a request for enhancements or feature upgrades ARRIVE Technical Support will work directly with you and our Development team to understand your requirement and determine if an enhancement can be made available Whenever possible requested Feature enhancements are developed and released as part of the continuous improvement plan phased out releases and you can be assured that new features will be available in the next released version Technical Support is available in two time zones PST Monday Friday 9 00am 5 00pm excluding some holidays and GMT 4 00 Sunday Thursday 9 00 am 5 00 pm Please allow up to 24 hours for response though most inquiries are responded to same business day and often within minutes of receipt To make a technical support request please contact ARRIVE Technical Support netsupport arrivesys com Additional Resources Our goal is to ensure that our customers receive exceptional service From the best resource available to answer questions quickly and accurately We work to resolve our customers product specific questions and concerns however when customers are experiencing issues outside the scope of ARRIVE products we will re
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