1. - Coats Industrial
Contents
1. FEEDBACK AWAIT DAG As a result you can see the below shown page with the drafted orders Outstanding Order Draft Your Order 10008823 has successfully saved OUTSTANDING ORDER DRAFT Angler Test Vietnam Order No Customer Code Requestor Name Hub Select Sales Organisation Select Date From un Date To Sample Date Due Date Priority Order Line Current SOS MUM Type Article Required Order Stage Edit Cancel View Requestor Name Order No For 2012 05 31 12 00 PM 2012 06 02 12 00 PM 01 10 Ge CONE os mao Drafte Matching Cuong Nguyen 10008823 Note You can also Edit View amp Cancel the order by clicking on the icons 8 OUTSTANDING ORDERS Click on the menu ORDER gt OUTSTANDING ORDERS as shown below to see all the outstanding orders made by you ORDER DRAFT CHUTSTANDING ORDER lt FEEDBACK COMPLETED FEEDBACK AWAITING As a result you can see the below shown page of outstanding orders made by the users Order stage column will indicate the present stage of order under process You can click on the view icon to see the order in detail Outstanding OUTSTANDING Order No Customer Code Requestor Name Hub Select Sales Organisation Date From Date To ES Order Stage Select Customer Sampie Requestor Name Order No Date Due Date Priority Order Line Current2. A new service that perfectly matches our industrial sewing thread to your colour swatch Contact us To sign up contact us now Click here to select your country You will see the login page as shown below Enter the Username and Password provided by Coats to login Coats Colour Express User Name Password C Remember Me Forgot Password Now you are able to view the Online Sample Management System opening screen as shown below Opening screen will be the home page Today Thursday 31 May 2012 Coats Colour Express A Engish Wekome Cuong Nguyen Logout Welcome to Coats Colour Express A revolutionary application from Coats that provides you with the fastest sampling service in the world for industrial sewing thread 1 MTM Fast Accurate 5b PROFILE You can place the sample order request on behalf of any users Click on the menu ORDER ORDER SAMPLES from the menu bar You can change your first name last name password mobile number in your profile page You can also enable or disable the SMS option in this session Please click on your user name at the top right corner of the screen as shown below 3 Today Thursday 12 Apr 2012 Coats e Se i E go oe 2 Colour Express Click on your username You will get the below screen where you can edit your details and click update button PROFILE First Mame Faradez Last Name Ard
3. SOS MUM Type Article Rec ed Order Gtages Views For f Wik Angler l Test Cuong Nguyen 10008796 2012 05 23 10 59 AM 2012 05 25 10 59 AM 0i 10 Lab VICONE Sewin Oj Vietnam A Angler gg Test Cuong Nguyen 10008797 2012 05 23 10 44 AM 2012 05 25 10 44 AM 01 20 Lab VICONE Sewing Lab SO Qa Vietnam Order Stage View icon If you click on the view icon then you can see the particular order in detail as shown below Press Esc key the close menu to go back to the outstanding orders list page 10 close or Esc Key ORDER DETAIL Date Started 2011 09 23 06 08 AM Requestor Name Kirhaan Fernando Sales Organization LK53 Requested Due Date 2011 09 25 06 09 AM Business Principal Others Hub LKHOO3 Order Number 10000150 Customer Name Miami Exports Pvt Ltd Customer Number 104873 Ship to Address No 63 Galawilla Road No 63 Galawilla Road Homagama Sri Lanka LIGHT SOURCE Primary D65 Secondary Shade Sample End Shipping Requirements Information en Quantity Required For Product 11 O FEEDBACK 9 1 Entering Customer Feedback Click on the menu ORDER FEEDBACK to make a feedback on the received order on behalf of any user ORDER SAMPLES ORDER DRAFT OUTSTANDING ORDER p m FEEDB AC FEEDBACK WOMDEA D FEEDBACK AWAITING You will get the below screen and you need to mention the order number so that the corresponding line item will be populated in the line item dropdo
4. Coats Colour Express Web Based Application User Manual WCS 074 3 WBA z Si n A YN M CONTENTS INTRODUCTION E I PUAT VOU CA DO m I ABBREVIATION S EE I LOGIN m a 2 EE d Field Colour Expert FCE ECE Sales Representative SR REQUEST 6 ORDER TROCESSIN Gia 7 PAs ONS de E 7 gan Re O I E 9 EE 10 JU DID FU qu 12 9 1 Entering Customer Feedback AANEREN 12 9 2 Feedback Awaiting NDERIT 14 1 INTRODUCTION Web Based Application WBA of Coats Colour Express was developed to ensure the accurate sample and fast delivery to the customers As our Customers you can now place the sample orders online and track the status anytime 2 WHAT YOU CAN DO With the WBA you can o Maintain your profile and edit the few information whenever necessary Request our Field Colour Experts or Sales Representative by fixing appointment with them Enter your sample order real time Submit your Feedback to Coats 3 ABBREVIATIONS WBA Web Based Application FCE Field Colour Expert 4 LOGIN Go to www coatscolourexpress com in your web browser and click on the login button which appears in the home page as shown below pointed by red arrow Or simply type the wcs coatscolourexpress com Coats Colour Express Home Fast Accurate Colour Contact Us Welcome to Coats Colour Express
5. R SAMPLES ORDER DRAFT OUTSTANDING ORDER FEEDBACK FEEDBACK COMPLETED FEEDBACK AWAIT NG You can see the AW zereen of orders those are awaiting the feedback feedback Awahing peo Customer Reference geng Chantha thadoestine Kasbungy i penbeceda HAS feted Pvt Led Cow faves 1000845 Chantha Shadowtine Katunay aka Babei MAS Teen ag Ps Lid i 18 Sidra Baren mp F p tes n 12 If you need to give feedback as accepted for multiple orders select accept check box which line items you need to accept and press save Now the details are got saved 14
6. ia sa a Editable fields Password User Type Administrators Country ID Timezone sis Jakerts Language English ig Date Format 2000 01 15 Time Format 13 00 Mobile Number 5282117425514 ems Enable Geste Indicated feld are mandatory You can choose your language preference in here Only English and Chinese languages are available now You can also change your preference of language at the top right corner Today Thursday 31 May 2012 Coats Colour Express Weizome Cuong Nguyen Logout Date for Order 2012 05 31 11 43 AM Welcome Cuong Nguyen Logout Chinese Example below is the page in Chinese EE c 2 ee Coats Colour Express Angler Test Vietnam Cuong Nguyen VNSO 2012 05 31 11 44 AM 6 Field Colour Expert FCE Sales Representative SR Hequest When you need presence of our FCE or SR in your location you can simply navigate on the menu FCE and click on the FCE REQUEST FCE REQUEST You will have the following screen And what you need to do is to enter the Time amp Date of Call as below shown in red arrow Customer Name Angler Test Vietnam Customer Code VNTESTO1 Sales Organisation VN50 Requestor Name Cuong Nguyen Requestor Name Angler Test Vietnam FCE Name Faradesi Ardialisa Time amp Date of Call ki Ship to Party VNTESTO1 EN Address No 24 Saigon May 2012 Mon TueWed Thu Fri Sat Sun Sa
7. igon 99999 Vietnam Vietnam Time amp Date of Call 08 27 2011 10 00AM Now click Save FCE will see the visit request and contact customers for further arrangement You can use both Map Satellite view ORDER PROCESSING 7 1 Order Entry You can place the sample order request on behalf any user Click on the menu ORDER ORDER SAMPLES from the menu bar ORDER SAMPLE It will show prompt window containing your company name and your name Click on the submit button to go to next screen to process the thread sample request Seles Organisation vNEO Time amp Date for Order 2012 05 71 11 43 AM This will be the resulting screen create order screen Customer Hamer t Angler T st C Feu Creation Date i1 MSO R0 18 PM Requesioe hane Tr Sard 3 3012 04 00 i0 1f PM Sales Organisation t CNSZ Hub CARDS hip to Party Ne 31115154 o 8144 Trhy Road Ramanathagurymn Combo Tad adu Phim Husinezz Principal 2md Light Source Type of End Product Requirements Customer Relerence C cor E come vc Coke Matcheng Sewer 1 This section will be auto populated from the COATS database You may change the values of Business principal amp Party No if needed 2 You can change the light source in the order entry The default setting is still based on the business principal masters 3 Here you need to enter select relevant value
8. s to process the Sample thread requirement Article Optional Brand Mandatory Ticket Mandatory Shade code If the shade is known if the shade is not known please leave it blank Cop Cone Vicone Mandatory For Colour Matching Sewing Mandatory Type of end product Mandatory Requirements Mandatory if no requirement please enter N A Customer Reference Mandatory if no reference please enter N A Note This information will appear on the Delivery Notes j Quantity Mandatory CZ 0 OO TD 4 Others The above particular entry belongs to line items i e 10 and 20 You can click on Add another Line Item button to make multiple line order Numbering is automated and you cannot change it Example 10 20 30 etc You can add up to max 12 line item per order If you create three line items and submit then all these line items will be provided with the 8 digit order number and sent to COATS You can also choose Pend Order to save to the draft list and submit after sometime whenever required Later you can view those orders in the Draft List and submit see section 7 2 The requestor and the customer will receive SMS with the order number after submitting the order COATS FCE will contact you very soon after submission of the order 7 2 Order Draft As discussed in the previous session you can view the drafted orders in the menu ORDER DRAFT ORDERS D BACK FEEDBACK COMPLETED
9. wn Now you can select the particular line item no to give feedback on the sample received You can click Yes and save for the question ARE YOU HAPPY WITH THE SAMPLE SHADES PROVIDED if you are satisfied click Yes otherwise click No eedback CUSTOMER DETAILS Order No Line Item No l Customer Name Select Order Number Raised By ARE Y OU HAPPY WITH SAMPLE SHADES PROVIDED 9 ves O No Save X Cancel Copyright 2011 www coats com All rights reserved You will be provided with additional two questions when you click No 1 DO YOU REQUIRE A REMATCH If you need a rematch then please click on the Yes otherwise click No 12 2 REJECTION REASON Select the exact rejection reason from the screen Rejection Reasons are listed below 1 Different Hue Metamerism Too Light Too Full Too Bright Too Dull Delivery is too late 8 Others You can also mention any additional comments in the description box for selected reason Then click pU qe dw sm CON ZS Save to confirm your feedback This is shown in the below screen ARE YOU HAPPY WITH SAMPLE SHADES PROVIDED REJECTION REASON Different Hue Metamerism Too Light Too Full Too Bright Too Dull Delivery is too late Others Please Menti Reajion Rejection Reasons Additional Comments 13 9 2 Feedback A waiting Click on the menu ORDER FEEDBACK AWAITING to view the orders those are awaiting the feedback ORDE
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