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User Manual - SATO Worldwide

1. Quick Guide AEP Downloader Software License Agreement PLEASE READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRODUCT BY INSTALLING THE PRODUCT YOU THEREBY INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS SHOULD YOU DISAGREE WITH ANY OF THE TERMS OR CONDITIONS LISTED BELOW PROMPTLY REMOVE ALL FILES RELATED TO THIS PRODUCT FROM YOUR HOST PLATFORM AND RETURN THE PRODUCT TO SATO CORPORATION 1 You explicitly agree to accept a non exclusive license to use the Software identified on the distribution media solely for your own customary business or personal purposes Your local and national laws govern this Agreement Henceforth Software shall refer to the digitally encoded machine readable data and program The term Software Product includes the Software identified on the distribution media including any accompanying documentation The term Distribution Media refers to any method by which the Software Product is delivered to the end user including but not limited to Floppy Disks CD ROM Magnetic Tape and On Line distribution via the Internet The Software Product is licensed not sold to you and SATO either owns or licenses from other vendors who own all copyright trade secret patent and other proprietary rights in the Software Product To protect the proprietary rights of SATO Corporation you agree to maintain the Software Product and other proprietary information concerning th
2. Update Driver Software in Windows Vista Windows 7 Update Driver Disable Uninstall Scan For hardware changes Properties This will launch the driver installation wizard If manual installation is required the driver is located in the USB Driver folder that can be found in the application directory default is C Program Files SATO SATO AEP Downloader AEP Downloader 14 16 User Manual The printer is shown in the drop down list but a communication error occurs when _ Click Transfer to printer USB Try changing the COM port number by following the steps below 1 Open the Device Manager Windows XP Go to the Start menu gt Run and type devmgmt msc and click OK Windows Vista Windows 7 Open the Start menu and type devmgmt msc and hit return 2 Expand the Ports COM amp LPT group and locate the printer TH2 USB Serial or SATO TH2 Right click and select Properties Go to the Port Settings tab and click Advanced Change the COM Port Number to a higher number COM30 for example Click OK and restart the computer Run AEP Downloader and try transferring the file again ho Vie AEP Downloader 15 16 User Manual Extensive contact information of worldwide SATO operations can be found on the Internet at www satoworldwide com
3. For more information about troubleshooting and errors see chapter 5 Troubleshooting AEP Downloader 9 16 User Manual Configuration To configure AEP Downloader open the configuration tool from the Windows start menu under SATO AEP Downloader H AEP Downloader Configuration v2 1 26 15264 Language Language English Printer selection USB printer Port name 3 Refresh Network printer DW1501 Wireless N WLAN Halt Mini Card Description IP address IPv6 Address 3 1 Language Select the preferred language from the language drop down list 3 2 Printer 3 2 1 USB connected lf the printer is connected via USB it will automatically appear in the USB printer drop down list Printer selection Select a USB printer from the USB printer list Fot name CL4NX_203dpi USB If no printer is found please refer to chapter 5 Troubleshooting for a list of common errors AEP Downloader 10 16 User Manual 3 2 2 Network connected If the printer is network connected select Network printer The tool will automatically search the network for AEP printers using the selected network interface Network printer P address IPv6 address gt Manual entry Port Description CLENA 203dpi CLANA 203dpi CLANA 203dpi CLANA 203dpi CLANA 203dpi 192 166 143 195 2001 2040 34 0 04 0Tte33 b3d3 3100 IP address 192 168 143 151 192 166 143 118 192 166 143 104 192 16
4. Downloader License Agreement TATT Ceaseless Creativity for a Sustainable World Please take a moment to read the license agreement now If you accept the terms below click Agree then Nest Otherwise click Cancel Step 2 A Read the license agreement Select I Agree eerie td i Please read this Agreement carefully before indicating acceptance at the end to acce pt and click Next of the text of this Agreement This Agreement states the terms and conditions upon which SATO Corporation and its representative collectively SATO offers you a right to use this software together with all related explanatory written materials and accompanying items including but not limited to the executable programs drivers and data files associated with such programs collectively Software If you agree to the Terms and Conditions Terms of this Agreement click on the ACCEPT button below If you do not agree with the Terms click on the DECLINE button If you do Do Not Agree Agree Cancel lt Back AEP Downloader 7 16 User Manual fg SATO AEP Downloader Select Installation Folder AVAL Ceaseless Creativity for a Sustainable World Step 3 The installer will install SATO AEP Downloader to the following folder To install in this folder click Next To install to a different folder enter it below or click Browse To install the application in the defau
5. SATO Corporation warrants that for ninety 90 days after delivery the Software will perform in accordance with specifications published by SATO Corporation and that the distribution media will be free from defects in material and workmanship SATO Corporation does not warrant that the Software is free from all bugs errors and omissions 10 Your exclusive remedy and the sole liability of SATO Corporation in connection with the Software is replacement of defective distribution media upon their return to SATO Corporation SATO Corporation will not be liable for any loss or damage caused by delays in furnishing a Software Product or any other performance under this Agreement SATO Corporation does not warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be uninterrupted or error free 11 Use duplication or disclosure by the Government is subject to restrictions as set forth in the relevant guidelines of your country such as the Rights in Technical Data and Computer Software clause at FAR 242 227 7013 subdivision b 3 ii or subparagraph c 1 ii as appropriate Further use duplication or disclosure is subject to restrictions applicable to restricted rights software as set forth in FAR 52 227 19 c 2 or equivalent rules THE PARTIES AGREE THAT ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTA
6. User Manual Do not connect your printer before the software has been installed 6 16 2 3 Installing the software To install the AEP Downloader software please follow the steps below 1 Execute the setup exe to launch the installer NOTE You need administrator privileges to run the installer 2 This software requires NET Framework v2 0 and Windows Installer 3 1 If necessary you will automatically be prompted to install these components first If you are running a 64 bit operating system you will need to manually download and install the NET Framework 2 0 x64 and then run setup exe again Microsoft NET Framework 2 0 x64 is available for download at http www microsoft com downloads details aspx FamilyID b44a0000 acf8 4fa1 affb 40e78d788b00 amp displaylang en 3 Follow the steps as listed below fg SATO AEP Downloader Welcome to the SATO AEP Downloader Setup Wizard NAVAL Ceaseless Creativity for a Sustainable World The installer will guide you through the steps required to install SATO AEP Downloader on your computer Step 1 Click next to begin installing the application WARNING This computer program is protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law 2 jg SATO AEP
7. 8 143 176 192 168 143 108 IPv Address 2001 2040 34 0 0F 2001 2A040 34 0 d F 2001 2040 34 0 0 2001 2040 34 0 21 2001 2040 34 0 c 6 MAC DO FF 50 54 07 1B DO FF 50 4D C0 28 DO FF 50 54 3C 3A 00 19 98 12 06 40 C4 ED BA 8C 4C E9 Select a printer from the list If more than one printer is found use the MAC address found on the back of the printer to identify the correct one To set up the IP address manually enter the correct IP address in the IP address textbox and select the printer type TH2 or CLxNX If more than one network interface is available make sure that the correct one is selected from the drop down list If no printer is found please refer to chapter 5 Troubleshooting for a list of common errors AEP Downloader User Manual 11 16 Using AEP Downloader 4 1 Transfer a package to a printer or PSim To transfer a package file either double click the package file to automatically launch AEP Downloader requires that the pkg file extension is associated with the application or run AEP Downloader from the Windows start menu and it will prompt you to select a package file f AEP Downloader Please select a target printer for the package Printer PSim If PSim is running you will be prompted to select the target for the package file otherwise the package will be sent to the printer configured in the Configuration If no configuration has been done AEP Downloader wi
8. BILITY ARE EXCLUDED SATO Corporation reserves the right to make changes and or improvements in the Software without notice at any time INNO EVENT WILL SATO CORPORATION BE LIABLE FOR LOST PROFITS LOST DATA BUSINESS INTERRUPTIONS OR ANY OTHER DIRECT INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT EVEN IF SATO CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR ANY DAMAGES CAUSED BY ABUSE OR MANIPULATION OF THE SOFTWARE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS NEITHER PARTY SHALL BE BOUND BY ANY STATEMENT OR REPRESENTATION NOT CONTAINED IN THIS AGREEMENT NO CHANGE IN THIS AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNED BY PROPERLY AUTHORIZED REPRESENTATIVES OF EACH PARTY BY INSTALLING THIS SOFTWARE PRODUCT YOU AGREE TO ACCEPT THE TERMS AND CONDITIONS OF THIS AGREEMENT 2 16 Copyrights Any unauthorized reproduction of the contents of this document in part or whole is Strictly prohibited Limitation of Liability SATO Corporation and its subsidiaries in Japan the U S and other countries make no representations or warranties of any kind regarding this material including but not limited to implied warranties of merchantabil
9. annens E a 7 2 4 Installing the printer USB driver TH2 only ccccecesseeeeeeeeeeeeeeees 9 3 CGONNOUraUON isa E e a A E 10 Sl LANGUAGES ccssuvhdatwsasrercusdvbestuunsttaaasundaturantbsennartd dabinslisaueauniutenardiadmnaeais 10 32 WOMIMCeatectesiestantin ate seccae dus tine E E utente dasuntounss 10 3 2 1 USB connected 10 3 2 2 Network connected 11 4 Using AEP Downloader aitiiciccicecccetd ie seecewtadenwol se iie tested deen detected 12 4 1 Transfer a package to a printer or PSIM ccceeceeeeeeeeeeeeeeeeeeeeees 12 5 Troubleshooting sa a a EE 13 Drt Wstalaloiiesra aa n a A 13 5 2 COMMUNIGIUO M sidia a a 13 AEP Downloader User Manual 4 16 Abbreviations and definitions AEP Application Enabled Printer Lua Script language More information can be found at www lua org PSim APC tool that emulates the TH2 Printer AEP Downloader User Manual 5 16 Installation 2 1 Supported printers The following printers are supported e TH2 e CL4NX e CLE6NX 2 2 Software requirements AEP Downloader is supported on the following operating systems e Microsoft Windows XP SP2 or above 32 and 64 bit e Windows Vista 32 and 64 bit e Windows 7 82 and 64 bit Other software requirements e NET Framework v2 0 included in the installer e Windows Installer 3 1 included in the installer Administrator privileges are required for the software to be installed correctly AEP Downloader
10. e Software Product in strict confidence and to establish reasonable procedures regulating access to and use of the software You agree not to duplicate or copy the Software except that you may make one backup copy You agree that any such copy shall contain the same proprietary notices as those appearing on the original You shall not sub license sell lease or otherwise transfer all or any portion of the Software Product separate from the printer s without the prior written consent of SATO Corporation You may not modify or prepare derivative works of the Software Product You may not transmit the Software Product over a network by telephone or electronically using any means or reverse engineer decompile or disassemble the Software You may transfer the Software Product with the printer s but only if the recipient agrees to accept the terms and conditions of this Agreement Your license is automatically terminated if you transfer the Software Product and printer s This License remains in force until terminated and may be terminated by agreement between you and SATO Corporation or by SATO Corporation if you fail to comply with the terms of this License if such failure is not corrected within thirty 80 days after notice When this License is terminated you shall either return to the place you obtained them from or destroy the printer and all copies of the Software and documentation AEP Downloader User Manual 9
11. ity and fitness for a particular purpose SATO Corporation shall not be held responsible for errors contained herein or any omissions from this material or for any damages whether direct indirect incidental or consequential in connection with the furnishing distribution performance or use of this material Specifications and contents in this document are subject to change without notice Trademarks SATO is a registered trademark of SATO Corporation and its subsidiaries in Japan the U S and other countries All other trademarks are the property of their respective owners Software updating disclaimer While all efforts have been taken to ensure accuracy and currency of the information contained herein there are instances where the contents of this document may be outdated In that case proceed to SATO worldwide websites www satoworldwide com to check whether an updated document has been made available for your reference Version 1 0 2015 SATO Corporation All rights reserved AEP Downloader 3 16 User Manual Table of Contents Mable OF COMES sasaran ia a 4 1 Abbreviations and definitions ccccccssessseeeseeessseeeseeesneeesseeenseeesseoeees 5 2 MASTANAUO Mes iecstett ices a a a a a nedeues 6 2 1 Supported printers ee cceeeseceeceeeseceeeceeeeeeeeseeeeceeesseaeeeesessaeeeees 6 2 2 Software requirements ccccccccccesssscceeceeseceeeceeseceeeeseaeeeeesssageeeees 6 23 NSIAMING the SoftWare
12. ll automatically scan for connected USB printers and send the package file to the first one that is found if more than one printer is connected there is no way of knowing which one will be selected AEP Downloader 12 16 User Manual Troubleshooting 5 1 Installation f get an error message when I run setup exe saying Unable to satisfy all prerequisites for AEP Downloader Setup cannot continue until all system components have been successfully installed This message may be displayed if you are running a 64 bit operating system and NET _ Framework 2 0 is not previously installed Solution Manually download and install the Microsoft NET Framework 2 0 x64 from the link below then _ try installing the AEP Downloader again 2 Link _ http www microsoft com downloads details aspx FamilyID b44a0000 acf8 4fa1 affb 40e78d788b00 amp displaylang en 5 2 Communication Could not find a printer Make sure that a printer is connected and powered on is displayed when trying to transfer a package file e Make sure that the printer is connected and powered on then click Retry e If no printer connection has been configured please run the connection wizard as described in chapter 3 2 Printer to select a printer No printer is found when running the Find network printer dialog LAN WLAN e Make sure that the printer is connected and powered on e Your computer and printer must be on the
13. lt location a recommended click Next C Program Files x86 SATO SATO AEP Downloader ii Install SATO AEP Downloader for yourself or for anyone who uses this computer Everyone O Just me fg SATO AEP Downloader Confirm Installation AVAL Ceaseless Creativity for a Sustainable World The installer is ready to install SATO AEP Downloader on your computer Step 4 Click Next to start the installation Start the installation by clicking Next fg SATO AEP Downloader Installing SATO AEP Downloader AVAL Ceaseless Creativity for a Sustainable World Step 5 SATO AEP Downloader is being installed Wait for the installation to be completed this may take a few minutes Please wait SSS 8 16 AEP Downloader User Manual r fg SATO AEP Downloader Installation Complete Ceaseless Creativity for a Sustainable World St ep 7 SATO AEP Downloader has been successfully installed Click Close to exit The installation is now completed Click Close to exit Please use Windows Update to check for any critical updates to the NET Framework 4 The software is now ready to be used A shortcut is available on the Windows start menu under the SATO folder 2 4 Installing the printer USB driver TH2 only After the software installation has finished plug in the TH2 to a free USB port and wait for Windows to install the device driver
14. same subnet otherwise it will not be automatically found e f you know the IP address of the printer you can manually enter it see chapter 3 2 Printer for more details AEP Downloader 13 16 User Manual No printer is shown in the printer drop down list USB e Make sure that the printer is connected and powered on e Check that the driver is correctly installed open the Device Manager 1 Open the Device Manager Windows XP Go to the Start menu gt Run and type devmgmt msc and click OK Windows Vista Windows 7 Open the Start menu and type devmgmt msc and hit return 2 Expand the Ports COM amp LPT group and verify that TH2 USB Serial or SATO TH2 is found 3 If itis displayed with a yellow icon with an exclamation mark please see the issue below this 4 f you do not find the TH2 check under Other devices and look for SATO TH2 then follow the steps described below The TH2 device is not found under Ports COM amp LPT The TH2 device is found under Other devices in the Device Manager This may occur if the driver installation is interrupted or if the TH2 was plugged in before the _ installation To re install the driver follow these steps Right click the TH2 device YF Ports COM amp LPT a Communications Pork 2OM1 F Communications Pork TOMZ2 F Printer Port LPT1 TE SATOTH2 lt q In the context menu click Update driver

User Manual - SATO Worldwide

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