Home

SP-980 IPPBX User Manual - Edge-Core

1. digit set and wildcard characters like X Z and N Table 6 4 explains digit set and wildcard characters Note The in route pattern is for some PSTN saver lines that may set ff as their dial 58 pattern For most of the IP Phones press ff will immediately send out the dialed number MENU Route ID Description e dE E pre a 1 Destination Fr ia A Number of Fo NumberPatem preto erae gon ADD Search Route ID x eo Number Route ID Prefix Description Destination Number Pattern eS TUN Stripped Digits o e e A 1 4 m Status Table 6 4 1 Digit Set and Wildcard Characters for Route Patterns Expression lt digits gt dot Description Match any single digit listed explicitly E g digit set 13579 match odd digits One may use to indicate a range of digits e g 2 8 Match any digit in any length Usually given in the end of a pattern to include all numbers matched a specific prefix dot can not be used alone or at the beginning of the route patterns Match any single digit from O to 9 Match any single digit from 1 to 9 Match any single digit from 2 to 9 By selecting Route Management gt Route the administrator can add edit delete and search routes in the Route Management page The adm
2. X Z and N Note The in the pattern is for some PSTN saver lines that may set ff as their dial pattern For most of the IP Phones press will immediately send out the dialed number Field Description Digitmap ID A unique ID containing alphabets numbers and underscore only without spaces 17 characters maximum Destination Number Pattern A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Prefix A sequence of digits to be prefixed to the number after stripping Using 9NXXXXXX as an example pattern with number of stripped digits equal to 1 and prefix 1408 dialing 95270001 will change to 14085270001 A special prefix character w could be used for PSTN trunks to pause 0 5 second during dialing Say 4 leading consecutive w result in 2 seconds delay before dialing Number of Stripped Digits Number of leading digits to be stripped from the original number when matches this digitmap Using 9NXXXXXX as an example pattern with number of stripped digits equal to 1 dialing 95270001 will be stripped and change to 5270001 6 7 Analog PSTN Trunk Configuration An Analog PSTN trunk group is a logical group of one or more FXO or FXS PSTN subscriber lines connecting to FXO or FXS ports on IPPBX 67 The Analog PSTN TRUNK MANAGEMENT page all
3. lt Destination Device ID gt clonefrom lt Source Extension Number gt lt Source Device ID gt Delete an Extension of IP Phone The administrator can delete an extension of IP phone Restart the PBX server in Admin Commands after deleting the phone CLI Command del ipexten lt Extension Number gt Analog Phone Configuration The administrator can display add edit or delete analog phones Show Analog Phones Display one or all analog phones information CLI Command list analogphone lt Extension Number list analogphone Add an Analog Phone Add the information of an analog phone and restart the PBX server in Admin Commands after adding the information CLI Command add analogphone port lt POTS Port gt exten lt Extension Number gt user lt User gt group lt Usergroup gt Modify an Analog Phone The administrator can modify the information of an analog phone Restart the PBX server in Admin Commands after modifying the information CLI Command Use one of the following commands Command Parameter Value modify analogphone port lt POTS group lt Pickup Group gt Port gt unavtimeout lt Time in second gt user lt User gt voicemail lt yes no gt vmpin lt Voicemail Pin gt maxvmspace lt Max Voicemail Space gt lang lt en tw jp gt Note The above commands represent the following configurations en English tw Mandarin Ta
4. A feature is a logical entity presenting a function module of IPPBX e g meet me conference auto attendant voice mail music on hold etc Any configuration change to a feature requires clicking RELOAD in Service gt IPPBX Service to take effect 7 1 Call Park During a call the callee may want to continue the conversation using another phone The call park feature enables so by letting the callee transfer the call to the call park pilot number IPPBX will respond an available park line from the pool of call park numbers to the callee After that the callee may hang up current phone move to another phone and dial the park line number told by IPPBX to resume conversation with the caller If the callee does not call the given park line number to retrieve his call before timeout IPPBX will ring the original extension where the callee answered the call To configure Call Park feature select Feature gt Call Park 1 Enter settings shown in Table 7 1 2 Click APPLY fi HOME Call Park Pilot Number 700 Available Parking Lines 701 _ 4720 Parking Timeout 145 sec Status Table 7 1 Call Park Configuration Settings Field Description Call Park Pilot Number A unique extension number for call parking e g 700 Available Parking Lines An extension pool for call parking e g 701 720 forms a 72 20 line pool available for system to park calls Parking Timeout Timeout waitin
5. been created and associated with this usergroup Select and enter a password in number for caller to have the same privilege as this usergroup to dial out A device could be an IP phone gateway analog telephone adapter or even another IPPBX etc It has one or more extensions to be registered to the IPPBX 6 3 1 IP Phone The DEVICE PHONE MANAGEMENT page lets the administrator to create IP Phone 15 Please refer to 7 for details 49 devices Before a device can be reached from the IPPBX the same account information has to be programmed into the device through the configuration interface enabled by the device Select Device gt IP Phone to add edit delete and search devices Go to Service gt IPPBX Service and click RELOAD to activate changes MENU Device ID Device Administration URL Search Device x i ciated Device Administration URL Auto Client Conf Extension O cphone 203 204 A TT enatic E forore 21 IE enano a E sothone 20 7 MIES visanten Status 6 3 1 1 Add a Device 1 Enter a device name in the Device ID box and a URL in the Device Administration URL box 2 Click ADD to see the newly added device in the Device ID 6 3 1 2 Edit a Device Once create the device you can modify its information through the following steps 1 Modify the Device Adminis
6. Add an IP Phone Add an IP phone and restart the PBX server in Admin Commands after adding the phone CLI Command add ipphone lt Device ID gt Modify an IP Phone The administrator can modify an IP phone Restart the PBX server in Admin Commands after modifying the phone CLI Command Use one of the following commands 104 Command Parameter Value url lt IP address gt venderprefix lt Vender Prefix gt mac lt MAC Address gt 1code lt 1st Codec gt 1packettime lt 1st Packet Time gt 2code lt 2nd Codec gt 2packettime lt 2nd Packet Time gt 3code lt 3rd Codec gt 3packettime lt 3rd Packet Time gt vad lt yes no gt dtmf lt r c2833 inband sipinfo gt lt Proxy IP FQDN of st 1proxyip Redundant Server gt lt Proxy Port of st 1proxyport Redundant Server gt modify ipphone ipphone lt Device ID gt lt Registrar IP FQDN of st 1regip Redundant Server gt lt Registrar Port of st 1regport Redundant Server gt lt SIP Domain of 1st 1sipdom Redundant Server gt lt Proxy IP FQDN of 2nd 2proxyip Redundant Server gt lt Proxy Port of 2nd 2proxyport Redundant Server gt lt Registrar IP FQDN of 2nd 2regip Redundant Server gt lt Registrar Port of 2nd 2regport Redundant Server gt lt SIP Domain of 2nd 2sipdom Redundant Server gt The administ
7. Note Make sure to log out the administrator in the web interface or the command will 98 be rejected Show Display the system and network interface information System Uptime Display the running time of the IPPBX system CLI Command show system uptime System Version Display the PBX firmware OS AP and CLI version CLI Command show system ver System Memory Space Display the PBX system memory space and usage information CLI Command show system free System Disk Space Display the PBX system disk space information CLI Command show system df System Channel Display the current active calls CLI Command show system channel WAN Interface Display the WAN interface information CLI Command show interface wan LAN Interface Display the LAN interface information CLI Command show interface lan All Interface Displays all interface information CLI Command show interface all 99 Send ICMP echo request to determine if a network connection is established CLI Command tool ping lt P address gt Trace Route Display the path between two computers CLI Command tool traceroute lt destination IP address gt lt source IP address gt 9 2 2 4 Admin Commands This section is for the system administrator and requires password to use these commands For commands in admin the administrator can start stop and restart system services debug SIP and shutdown or reboot the PBX system 1 Enter en
8. Only Person You are currently the only person in this conference 79 7 7 Voicemail Prompts This page allows replacing built in voicemail system prompts with user recordings 1 Click a language and a prompt in the corresponding lists 2 Find a corresponding recording in the local storage 3 Click PUT FILE to complete the replacement 4 To reset a prompt back to default click a language and a prompt in the corresponding lists and then click USE DEFAULT Note that the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced fi HOME W LocouT HE MENU Voicemail Prompts English v im Login el Welcome to voice mail system please enter your mailbox Browse PUT FILE USE DEFAULT Status Table 7 7 Replaceable Voicemail System Prompts Prompt Description Login Welcome to voice mail system please enter your mailbox Password Password Incorrect Mailbox Good bye Prerecording Introduction Introduction Login incorrect mailbox Good bye Press star to cancel recording and return to the main menu Or press pound to start recording right away Please leave your message after the tone When done 80 hang up or press the pound key Extension Extension Unavailable It s not available Busy It s on the phone 7 8 Broadcast A User can arrange an event at the exac
9. SIPUA CDRLog SystemEvents Active Calls CI Remove Voicemails After Backup C Remove CDR After Backup USB Mass Storage O NFS Server NFS Directoty Path OO GES Status 4 9 1 Storage Backup To back up internal main storage the administrator can back up the internal main storage to USB Mass storage or NFS server You can select to keep or remove CDR and or voicemails after backup 4 9 1 1 Back up to USB Mass Storage Click USB Mass Storage and then BACKUP to follow the instructions to insert the USB connector of an external USB drive After a confirmation of the insertion backup starts a few seconds later if the external USB drive is accessible and has enough free space If the backup is successful a new folder will be created on the external drive After the backup remove the USB connector of the external drive 31 4 9 1 2 Back up to NFS Server Click NFS Server enter a URL path in NFS Directory Path and then click BACKUP to have the internal main storage stored in the NFS server 4 9 2 SIP UA SIP UA lists the registration status of each client and remote IPPBX and the IP Address Port from where they register SIP trunk registrations if any also show at the end of the list The Dynamic column shows the listed IP address is dynamic or static Reg Progress is the response code and message if registration has been attempted but not successful so far Slave Registrar column is used
10. User y Name Description Usergroup E mail Address Extensions CONCA Login Attach Voicemail in E mail D Notification y beryl sot phine ofice lin beryi gmail com 200 203 fax fax office lin beryl gmail com 202 201 iphone office bIG419 hotmail com 201 1 y Status 6 1 1 Add a User 1 Click the ADD New tab 2 Enter settings shown in Table 6 1 3 Click ADD 4 Click BACK to see the newly added user in the Login ID 13 Please refer to 5 6 1 1 for details 45 6 1 2 Edit a User 1 Click a user in the Login ID 2 Edit settings shown in Table 6 1 3 Click UPDATE 6 1 3 Delete a User 1 Select a Login ID 2 Click DEL to remove the user from the Login ID 6 1 4 Search a User 1 Type a login ID in the Search box or click a login ID in Users list 2 Click GO to see the Update page Table 6 1 4 User configuration Settings Field Description Login ID A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum This is the ID for personal configuration through IPPBX Web management Name Name of the user either a real or a virtual one e g Alice Lee or Conference Room Password Password for the user to access IPPBX Web management Description Arbitrary description information E mail Address E mail address of the user for voicemail notification Attach Voicemail in E mail Select to enclose the message r
11. 192 168 2 1 Once connected the browser will ask for accepting a certificate Click Yes to see the home page Type in the default username and password admin smcadmin to log in for administration The administrator password can be changed in the User Management gt User gt Click User admin in the Login ID field gt Change the password of User admin in Password field gt Click UPDATE to change the password Note For the system security please change the password after the first log in After login you will see four icons Add Account Wizard Add Trunk Wizard Mass Extension Adding and Advanced Setup The first three icons can lead you step by step to configure some basic settings of IPPBX Click the Advanced Setup icon to see all the PBX A configurations in detail Administrator can click D on the top right side of the webpage to go back to the home page of IPPBX Web Interface 3 Wizard Configuration With IPPBX Wizard configuration the administrator can set basic configurations for IPPBX easily With basic setup IPPBX can function and connect to the relevant devices and trunks The Wizard Configuration includes Add Account Wizard Add Trunk Wizard and Mass Extension Adding When entering Wizard configuration you will see y Help at the bottom of each page that helps you to configure with Wizard Any configuration change in Wizard requires clicking Reload at the bottom of the homepage SMCPBX10 Web Management Int
12. 5 4 1 1 Change Directory Current directory is shown in the field on the right side of Directory for instance it is at the beginning Click a directory in the Directory list to change to a different folder Note The default directory is Initially you may not be able to change the directory since no folder is created under yet 5 4 1 2 Add a Folder 1 Click a directory under which you want to add a new folder in the Directory list 2 Click ADD FOLDER 3 Enter a folder name in the pop up dialog box e g myfolder 4 Click OK to see the newly added folder in the Directory list e g myfolder 5 4 1 3 Delete a Folder 1 Click a directory of a folder in the Directory list 2 Click DELETE FOLDER to remove the folder from the Directory list Note A folder cannot be deleted if there is still file inside 38 5 4 1 4 Download a File 1 Click a directory in the Directory list 2 Click a file in the Download Delete File from the Above Folder list 3 Click GET FILE to download the file 5 4 1 5 Delete a File 1 Click a directory in the Directory list 2 Select a file in the Download Delete File from the Above Folder list 3 Click DEL FILE to remove the file 5 4 1 6 Upload a File 1 Click a directory in the Directory list 2 Click Browse 3 Select a directory in the Look in list and then a file 4 Click Open 5 Click PUT FILE to upload the file Now the uploaded file should appear in current
13. Bridging DTMF Mode RFC2833 y Try Peer to peer RTP NO v Table 3 1 4 Add Extension of IP Phone Settings Field Description Extension Number A unique line number composed of digits only e g 101 32 digits maximum This is the login ID on the device configuration side Associated Device Select the Device this extension associates with User Select the user this extension associates with 1 Please refer to 6 1 for details 11 Password Pickup Group Voicemail Voicemail PIN Max Voicemail Space Disable Fast Bridging Try Peer to peer RTP DTMF Mode If there is not any appropriate users to select one can come back later once the expected user has been added Password of this extension Same password must be configured on the device side as well The usergroup that the extension can pick up The extension can set a usergroup that when any extension in the usergroup rings the extension can press 8 to pick up the call in ringing state Select enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Enter maximum space in KBytes for voicemail Select to disable media relay If click YES IPPBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phones support INVITE or UPDATE method during a connected cal
14. Description Arbitrary description information Click SET to add update the information Select routegroups and outbound trunks accessible by this usergroup Note the list order will determine hunting sequence in run time Routegroup display available routegroups Trunk Display available trunks Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any other trunks in Group 0 If Group ID is 1 9 trunks with the same Group ID form a usage balance group Weight the weight of a trunk to be selected in a trunk balance group for an outgoing call Click or Gaza to add or delete the associate trunks After add all trunks click APPLY If there is not any appropriate SIP trunk and PSTN trunks to select you may assign trunks at Error Reference source not found in Add Trunk wizard configuration after trunks are created in the previous step Select a usergroup and click ADD that is reachable from this usergroup By default only users in the same usergroup can reach one another If there is not any appropriate usergroup to select come back later to revise this selection once more usergroups have been created Select PBX features enabled to this usergroup Here Please refer to 6 6 6 7 and 6 8 for details 3 Please refer to 7 for details mm for Meet me Conference parked calls for Call Parking and vm stands for Voice Mail Most features have to be c
15. Indicate the trunk is over a bandwidth sensitive link e g across Internet Leave it blank to disable or specifies a limit of bandwidth in kbps for call admission Select to enable the limitation of concurrent calls for a SIP trunk Select Call Admission Control and enter a number for allowed concurrent calls Specify the SIP domain used by the proxy and registrar If not specified IP address will be used as the domain by default Override default User Agent header content Select to use ENUM resolution or leave it as blank Select if failed to the registration and cannot identify any abnormal settings IPPBX uses NAT traversal for outgoing traffics by default Select to disable NAT traversal if there is a machine that could handle NAT issues Select to anti the SIP package blocking from ISP Select to loose the checking of incoming calls Select to check if the call is still ongoing in a certain time 66 Registered Keep Alive Select to check if the register still exists in a certain time Delay Before After Answering Delay in seconds before and after answering a call from SIP trunk RFC2833 Payload Type The default payload type is 101 Enter a value between 96 and 127 to change the default payload type when selecting DTMF mode as RFC 2833 or Not Sure 6 6 5 Digitmap Configuration The digitmap is for Centrex DID in SIP trunks A pattern consists of digits 0 9 including 2 Y digit set and wildcard characters like
16. after playing the prompt Announce To play the selected prompt The caller can press keypad to enter numbers during the 88 prompt is played Call To To transfer to an extension No Action Play the prompt in Action Data Prompt Select a prompt if Greeting or Announce is selected in the In Hour Actions list Extension Enter an extension number if Call To is selected in the In Hour Actions list Off Hour Actions Select one action during the off hours Greeting To play the selected prompt The phone directly hangs up after playing the prompt Announce To play the selected prompt The caller can press keypad to enter numbers during the prompt is played Call To To transfer to an extension No Action Play the prompt in Action Data Prompt Select a prompt if Greeting or Announce is selected in the Off Hour Actions list Extension Enter an extension number if Call To is selected in the Off Hour Actions list 7 11 4 IVR Prompts Management One can upload customized IVR prompts in Feature gt IVR and click IVR Prompts Management tab 7 11 4 1 Add an IVR Prompt 1 Select a language from the Language list 2 Click Browse to find the expected recording in the local storage 3 Click PUT FILE to upload the file add it to the Prompt list 7 11 4 2 Delete an IVR Prompt 1 Select a wav file from the All Files list 2 Click DEL The deleted file shall disappear from the All Files
17. be able to configure DID Prefix and DID Stripping FXO and FXS port indices grouped by this PSTN trunk such as 1 or 1 2 or 1 3 etc Maximum port index is 4 Arbitrary description information Click to search for an available port in the group Rotating means to force ports being selected by turns to even cost When enabled DID clicks an extension in the list to be an unconditional destination for incoming calls to this trunk The PSTN numbers of the included ports are therefore regarded as the direct line numbers of the extension If FXS is selected in the Trunk Type list you can also click By Number or By Privilege and then enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension or trunk derived by number manipulation The PSTN trunk numbers is therefore regarded as the direct line of the extension If you set a DID extension in trunk then only that extension can use this trunk to call out and all other user s call in this trunk will connect to that extension If selecting By Number the number being manipulated for extension DID is the called destination number As a result one should confirm what prefix usually the area code would 19 be given by the service provider side so that a correct stripping could be configured accordingly DID Prefix A digit string to be prefixed to the incoming called number after stripping DID Stripping A number
18. by typing NULL didprefix lt DID Prefix gt didstripping lt DID Stripping gt lang lt en tw jp gt Note The above commands represent the following configurations en English tw Mandarin Taiwan jp Japanese ivr lt IVR List gt group lt Usergroup of Privilege gt ingain lt Input Gain gt 114 outgain lt Output Gain gt mindiscon lt Minimum Disconnection Tone gt beforedelay lt time in second gt afterdelay lt time in second gt The administrator can also copy from one existing analog PSTN trunk configuration to the other one CLI Command modify analogtrunk pstn lt Destination Trunk Group gt clonefrom lt Source Trunk Group gt Delete an Analog PSTN Trunk The administrator can delete any analog PSTN trunk Restart the PBX server in Admin Commands after deleting the trunk CLI Command del analogtrunk lt Trunk Group gt POTS Setting Configuration The administrator can display or edit POTS setting Show POTS Setting Display all POTS status CLI Command list pots Modify POTS Setting The administrator can modify POTS settings Restart the PBX server in Admin Commands after modifying the POTS setting CLI Command Use one of the following commands Command Parameter Value mode lt analog isdn gt compand lt mulaw alaw gt impedance lt Country gt l Note Ava
19. conference 1 to mute unmute 9 to log in as the administrator if there is no administrator dialed in yet Administrator PIN PIN for the administrator of the conference During a conference the administrator has following options to quit conference 1 to mute unmute 2 to lock unlock the conference 3 to invite a user into the conference 4to drop a party from the conference 5 to drop all parties in the conference 6 to drop the last invited party by 3 to send DTMF string to the last invited party by 3 This is useful when the invited party is behind an IVR system 75 7 4 Music on Hold Music on hold MOH is used in several occasions for a single purpose to comfort the waiting party with music One could upload some candidate music files and pick one as the default one Select Feature gt Music On Hold to manage MOH files MOH ID Media File Default MOH O Upload Media File Browse AG y Delete Media File v DEL DEL Media File Default MOH O piano music on hold pcm APPLY Status 7 4 1 Add a MOH File 1 Enter settings shown in Table 7 4 2 Click ADD to see the newly added file in the MOH ID 7 4 2 Edit a MOH File 1 Edit settings shown as a table at the bottom of the page 2 Click APPLY in the row 7 4 3 Delete a MOH File 1 Select a MOH ID 2 Click DEL at the top left of
20. for Internet access and 2 PSTN subscriber lines as shown in Figure 8 1 The provisioning tasks include 91 Figure 8 1 There are staff phones in cubes and offices and utility phones in public areas Each phone has one extension and can call any extension without limitation Only staff phones can call out to PSTN with a prefix 9 V Vv V WV Incoming PSTN calls are answered by auto attendant and could be transferred to any extension Configuration steps 1 Create usergroups named staff utility and ext all 2 Add staff and utility in the Reachable User Groups of ext all 3 Create a user account for each staff and assign it to usergroup staff 4 Create an additional user account named public and assign it to usergroup utility 5 Create a device for each physical phone and designate an extension 6 Assign extensions of staff phones to corresponding users 7 Assign all extensions of utility phones to share the same user public 8 Create a route named pstn with pattern 9 number of digits stripped 1 and no prefix 9 Create a routegroup named pstn out and add route pstn only 92 10 Create a PSTN trunk with ID 1 port 1 2 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege 11 Return to usergroup configuration For usergroup staff click pstn1 in Associated Trunks and select utility in Reachable User Grou
21. for any custom software or firmware configuration information or memory data of Customer contained in stored on or integrated with any products returned to SMC pursuant to any warranty Products returned to SMC should have any customet installed accessory or add on components such as expansion modules removed prior to returning the product for replacement SMC is not responsible for these items if they are returned with the product Customers must contact SMC for a Return Material Authorization number prior to returning any product to SMC Proof of purchase may be required Any product returned to SMC without a valid Return Material Authorization RMA number clearly marked on the outside of the package will be returned to customer at customer s expense For warranty claims within North America please call our toll free customer support number at 800 762 4968 Customers are responsible for all shipping charges from their facility to SMC SMC is responsible for return shipping charges from SMC to customer WARRANTIES EXCLUSIVE IF AN SMC PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY SHALL BE REPAIR OR REPLACEMENT OF THE PRODUCT IN QUESTION AT SMC S OPTION THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A P
22. for details 62 The SIP TRUNK MANAGEMENT page allows the administrator to configure SIP trunks used by IPPBX Select Trunk gt SIP Trunk and one can add edit delete and search SIP trunks Go to Service gt IPPBX Service and click RELOAD to activate changes MENU 4 Eppa Ge Trunks AddNew Search Trunk Identifier Y DEL Trunk Identifier Description Dynamic Peer SIP Proy IP SIPProwyPort SIP RegistrarlP SIP Registrar Port ve lt Status 6 6 1 Add a SIP Trunk 1 Click the Add New tab 2 Enter settings shown in Table 6 6 3 Click ADD to see the newly added SIP trunk in the Trunk Identifier 6 6 2 Edit a SIP Trunk 1 Click an identifier in Trunk Identifier 2 Edit settings shown in Table 6 6 3 Click UPDATE to change the information 6 6 3 Delete a SIP Trunk 1 Click the Trunks tab and select a trunk identifier 2 Click DEL to remove the SIP trunk from the Trunk Identifier 6 6 4 Search a SIP Trunk 1 Type a trunk identifier in the Search box or click a trunk identifier in Group ID list 63 2 Click GO to see the Update page Table 6 6 1 SIP Trunk Configuration Settings Field Trunk Identifier Description Dynamic Peer SIP Proxy IP SIP Proxy Port Auth Name Auth Password Registration Required SIP Registrar IP SIP Registrar Port DID by Privilege DID of Extension Description A unique
23. l l Please press a number you want to call and then press l l Cancel l Return to the main menu 4 Play the previous message 5 Repeat the current message 6 Play the next message 7 Delete this message 8 Transfer this message to another user l 1 Prepend message l 2 Divorce the message without prepending Return to the main menu 9 Save this message l O New messages 1 0ld messages 2 Work messages 3 Family messages 4 Friends messages l Cancel Help Exit 2 Change folder O New messages l The same as Friends message menu 1 0ld messages l The same as Friends message menu 2 Work messages The same as Friends message menu 3 Family messages l The same as Friends message menu 4 Friends messages 1 Friend New Old Work Family messages l 3 Advanced function l l l 1 Send your reply 117 2 Call the person who send this message l 1 Call this number l 2 Enter a different number l Cancel 3 Hear the message envelope 4 Place an outgoing call Return to the main menu 4 Play the previous message 5 Repeat the current message 6 Play the next message 7 Delete this message 8 Transfer this message to another user l 1 Prepend message 2 Divorce the message without resending Return to main menu 9 Save this message O New message 1 Old message 2 Work message 3 Family message 4 Friend mes
24. list 89 7 11 5 IVR Parameters IVR Parameters page offers the administrator to set to options Digit Input Timeout and User Response Timeout Select Feature gt IVR and then click IVR Parameters tab to see the configurations Table 7 11 5 IVR Parameters Configuration Description Digit input timeout Enter timeout for digit collection e g 5 sec User response time out Enter timeout for caller response e g 15 sec 7 11 6 Auto Attendant Prompts This page allows replacing built in AA prompts with user recordings 1 Click a language and a prompt in the corresponding lists 2 Find the new recording in the local storage 3 Click PUT FILE to complete the replacement 4 To reset a prompt back to default leave the Upload box in blank and directly click PUT FILE Note that the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced The recording format must be 8000 Hz 16 bit Windows PCM WAV file Table 7 111 6 Replaceable Auto Attendant Prompts Prompt Description Greeting Welcome to company please dial an extension or press key for the operator Invalid am sorry that is not a valid extension Please try again Extension Extension Unavailable Is not available Busy Is on the phone 90 8 Example Provisioning This chapter introduces several practical configuration examples of IPPBX deployment The configuration of IPPBX is very flexib
25. number consisting of digits only Usually give the phone number issued by the ITSP for consistency Arbitrary description information Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer Typical application is to accept registration from an IPPBX at a remote site with dynamic IP address Once the remote IPPBX registers calls from local to remote can be made reversely over the trunk Specify IP address or fully qualified domain name and UDP port of the remote SIP proxy which usually refer to the SIP server on the ITSP side Specify the name for authentication if different to the Trunk Identifier Give the password used for authentication on the remote SIP proxy or registrar Usually this is given by the ITSP Select if registration to a registrar is required to activate the trunk This is true for a remote IPPBX or an ITSP account however may be not required in case of a SIP gateway Specify IP address or fully qualified domain name and UDP port of the remote SIP registrar which usually refer to the SIP server on the ITSP side same as proxy Select to configure DID Prefix and DID Stripping to have the incoming calls directed to the trunk When enabled DID clicks an extension in the list to be an unconditional destination for incoming calls to this trunk Or click By Number and then enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to th
26. of leading digits to be stripped from the original called number If prefix or stripping has been given but DID of Extension is not By Number or By Privilege the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing Click All to strip all digits of the original called number IVR List Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk Usergroup of Privilege When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added Caller ID Detection Select to detect the Caller ID calling from PSTN lines Answering by Battery Reversal If the PSTN service provides battery reversal select to Detection count billable time starting from the call is answered Clear the check box if you are not sure whether the PSTN service provides the function 3 2 5 Assign Trunk In ASSIGN TRUNK page all usergroups display here The administrator can assign trunks to any usergroup at this stage 1 Click a group ID to see the Assign Trunk Management 2 Enter settings shown in Table 3
27. only under the stackable mode It indicates with which slave box a SIP client is registered Blank means a client is registered with the master box locally 4 9 3 CDR Log The CDR Call Detail Record Log shows each call record including Calling and Dialed Numbers Caller ID Destination Interface trunk if outbound in use when the call was made answered and ended and which yield the total and billable durations The last column denotes the disposition of a call like answered or not Click SHOW CDR to see all the record You can export the CDR as cvs file by clicking GET FILE Click DELETE CDR to erase all the record in PBX 4 9 4 System Events Event log includes reported events from following system services NTP DNS DHCP and PPPoE 4 9 5 Active Calls The Active Calls page shows current active calls Columns Client and Party indicate the involved extensions or trunks of a call State shows the state of a call while Service gives the current action of the listed Client Table 4 9 5 Active Calls Record Description Field Description Client Show the caller or callee s extension number port number or SIP trunk ID State Connected In the conversation Ring The client is a caller and is ringing a callee Ringing The client is a callee and is ringed by a caller Reserved FXS detects off hook 32 Down Service Dial The client is dormant The client is a caller Answer The client is a ca
28. or UPDATE method during a connected call to save the resource of IPPBX However only SIP INFO DTMF mode phones should enable this since other DTMF modes require IPPBX being RTP relay server to support in line transfer Choose preferred DTMF mode for this extension Currently supported types include RFC2833 SIP INFO and in band tone It must match configuration on the device side In band DTMF mode consumes the limited DSP resource when using a highly compressed codec such as G 729 or G 723 1 Therefore calls will not connect with such setting if DSP is not installed Although using a low complexity codec such as G 711 does not require DSP DTMF detection still takes considerable CPU resource and impacts several system specs Be cautious when configuring an extension with in band DTMF mode Select to see more optional settings shown below Optional Select Block Anonymous Calls to block all calls without a Caller ID Optional Block one or more calling numbers by entering the calling numbers and clicking ES 54 Block SIP redirection from the extension Forward Options Unavailable Call Forward Timeout To Next Forward Play Unavailable Line in use Forward Prompt Line in use Forward Selective Call Forward Removing the blocked numbers by clicking the number from the list and then click Select to ignore the forward settings of IP phone and honor the forward settings of IPPBX Optional Select Unconditio
29. port index depends on the number of physical ports available Arbitrary description information Click to search for an available port in the group Rotating means to force ports being selected by turns to even cost Select to detect the Caller ID calling from PSTN lines If the PSTN service provides battery reversal select to count billable time starting from the call is answered Clear the check box if you are not sure whether the PSTN service provides the function When enabled DID clicks an extension in the list to be an unconditional destination for incoming calls to this trunk The PSTN numbers of the included ports are therefore regarded as the direct line numbers of the extension If FXS is selected in the Trunk Type list you can also click By Number or By Privilege and then enter configurations in DID Prefix and DID Stripping to have the incoming calls directed to the corresponding extension or trunk derived by number manipulation The PSTN trunk numbers is therefore regarded as the direct line of the extension If you set a DID extension in trunk then only that extension can use this trunk to call out and all other user s call in this trunk will connect to that extension If selecting By Number the number being manipulated for extension DID is the called destination number As a result one should confirm what prefix usually the area code would 69 DID Prefix DID Stripping IVR List User
30. send an alarm email to the administrator when the available voice mail space reaches the threshold To configure Voicemail feature select Feature gt Voicemail 1 Enter settings shown in Table 7 5 2 Click APPLY 77 Voicernail Pilot Number 6666 Minimum Message Time 1 sec Maximum Message Time 180 sec Maximum number of messages per a 7 account SMTP Server msa hinet net E mail from Address YMS Voicemail Available Space Check M Yes Send Alarm Email when Space Below 160 min Voicemail Space Lef 245928 512 min SMTP Server Account z Status Table 7 5 Voice Mail Configuration Settings Field Description Voicemail Pilot Number Number to access voice mail system IVR Minimum Message Time Messages less than this duration will not be notified by e mail E g 3 sec Maximum Message Time Maximum duration allowed for a single message E g 60 sec Maximum number of messages per Maximum number of messages allowed per extension account SMTP Server Hostname or IP address of the SMTP server for voicemail notification E mail from Address Most SMTP servers require a valid from address to accept a mailing request Voicemail Available Space Check Select to enable the Alarm Email function described below Send Alarm Email when Space Set a threshold in minutes to send an alarm email to Below the admi
31. sources A party could dial in a conference from an internal IP phone an external IP phone on Internet an analog phone via PSTN or an IP phone behind another IPPBX IPPBX allows multiple conference rooms going concurrently using different room numbers Before entering a meeting room the caller has to enter the correct PIN of the room number Note The administrator who invited another meet me conference room must drop all parties by pressing 5 when the meeting ends Select Feature gt Meet me Conference to configure meet me conference feature fi HOME o LOGOUT Room Number Pinto Join Description j salma ADD PIN to Join Administrator PIN Status 7 3 1 Add a Meet me Conference 1 Enter settings shown in Table 7 3 74 2 Click ADD to add a new conference room The newly added room should display in the Room Number 7 3 2 Edit a Meet me Conference 1 Edit settings shown in a row 2 Click APPLY at the end of the row to update the information 7 3 3 Delete a Meet me Conference 1 Select a room number 2 Click DEL to remove the conference room from the Room Number Table 7 3 Meet me Conference Configuration Settings Field Description Room Number Meeting room number e g 8000 Description Arbitrary description information PIN to Join PIN for normal users to join the conference During a conference a normal user has following options to quit
32. the table to remove the MOH file from the MOH ID Table 7 4 MOH file Configuration Settings Field Description MOH ID A unique ID containing only alphabets numbers and 76 underscore without spaces 32 characters maximum Media File Candidate music files in the repository To upload a new music file click Browse to find a Windows PCM 8000 Hz 16 bit file from the local host and click PUT FILE On successful uploading the filename will appear in the Media File list To delete a media file from the list choose a file from the Delete Media File list and click DEL to remove it Default MOH Select to use this music file for system default MOH globally 7 5 Voicemail IPPBX has a built in voice mail subsystem with a sophisticated IVR menu A call to an extension in use or no answer could be configured to enter voice mail recording procedure After leaving a message a notification e mail will be sent to the user owns the extension with or without the message in the form of an attached WAV file The Message Waiting Indicator MWI on IP phones if any will be lit For analog phones the user will hear six short beeps before the normal dial tone when picking up the analog phone The user could then dial the voicemail pilot number to enter voice mail system to manage messages such as playback delete or move them from inbox to different folders In addition to indicating current voice mail capacity on the management page IPPBX can
33. to determine the maximum REN for your calling area If your equipment causes harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper functioning of your equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service If you experience trouble with this telephone equipment please contact please contact our company at the numbers shown on back of this manual for information on obtaining service or repairs The telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning This equipment may not be used on coin service provided by the telephone company Connection to party lines is subject to state tariffs CE Mark Declaration of Conformance for EMI and Safety EEC SMC contact for these products in Europe is SMC Networks Europe Edificio Conata II Calle Fructu s Gelabert 6 8 2 42 08970 Sant Joan Desp Barcelona Spain This information technology equipment complies with the requirements of the Council Direct
34. underscore only without spaces 16 characters maximum Description Arbitrary description information Destination Number Pattern A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches For more information about the available digit set and wildcard characters please refer to Table 6 4 14 Prefix Number of Stripped Digits 3 2 2 Add Route Group any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 A sequence of digits to be prefixed to the final dialed number after stripping Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 and prefix 1408 dialing 95270001 will be 14085270001 when it actually got dialed out A special prefix character w could be used for PSTN trunks to pause 0 5 second during dialing Say 4 leading consecutive w result in 2 seconds delay before dialing Select number of leading digits to be stripped from the original dialed number when matches this route Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 dialing 95270001 will be stripped to be 5270001 when it actually got dialed out 1 Enter a group ID and then click ADD 2 Enter settings shown in Table 3 2 2 3 Click BACK to return to the ADD ROUTE GROUP page 4 Click Next to choose trunk For deleting a routegroup select a group ID and click DEL No
35. used for PSTN trunks to pause 0 5 second during dialing Say 4 leading consecutive w result in 2 seconds delay before dialing Number of Stripped Digits Number of leading digits to be stripped from the original 60 dialed number when matches this route Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 dialing 95270001 will be stripped to be 5270001 when it actually got dialed out 6 5 Route Group Configuration A routegroup groups routes into a logical superset of route patterns Such abbreviation simplifies the association of multiple routes with a trunk say a PSTN line A route must be included into at least one routegroup in order to take the route pattern into effect Select Route Management gt Route Group and the administrator can add edit delete and search routegroups in the ROUTE GROUP MANAGEMENT page Go to Service gt IPPBX Service and click RELOAD to activate changes MENU 7 APE Search Group ID x pons Group ID Description Associated Routes o Je INN CIN 1 y Status 6 5 1 Add a Route Group 1 Type a route group name and click ADD 2 Click the route group in Group ID to see the settings 3 Enter settings shown in Table 6 5 and click BACK 4 The newly added route group should be displayed in the Group ID 6 5 2 Edit a Route Group 1 Click a route group name in Group ID 61 2 Edit set
36. voicemail are seamlessly enabled to all phones IPPBX also provides Internet access to all LAN devices through Network Address Translation NAT IPPBX provides call control and media relay services to SIP clients and applications It performs the following primary functions gt Configurable multiple layers IVR with office hour setting Fax relay and pass through T 38 and T 30 Voicemail IVR system Meet me conference SIP registrar SIP outbound proxy for signaling and media Vv Vv Vv YV V WV SIP gateway FXO FXS gt SIPPBX for extension calls IPPBX has a built in suite of voice applications for supplementary services and no special purpose hardware is required Therefore the total cost of ownership of a converged network enabled by IPPBX is lower than building separated infrastructures for legacy telephony network and data network Moreover it comes with a web browsable interface to the data network configuration and voice service provisioning which brings both local and remote manageability of networks together to facilitate administration IPPBX web configuration also provides Wizard to help administrator easily configure information of user usergroup route routegroup device and extensions step by step 1 Itis highly recommended to use Internet Explorer 6 0 or later The FireFox browser is not supported 1 1 2 Installation Front panel 2 FXS LEDs 2FXOLEDs Power LED Activities WAN LED 4 LAN L
37. 0927 Firmware OS Version 1 0 36 1 WAN MAC Address 00 13 F7 62 7F CE WAN IP Address dhcp WAN Subnet Mask Default Gateway LAN MAC Address 100 13 F7 62 7F CF LAN IP Address 1192 168 2 1 LAN Subnet Mask 255 255 255 0 Status 4 2 Time Setup The Time Setup page allows administrator to configure time zone and date for IPPBX With correct time setup functions such as IVR worktime and voicemail can present the actions at the right time Select System gt Time Setup to see the current setting of time zone and date 23 Month 10 x 18 y Day Hour Minute 24 v Second 43 x Status 4 2 1 Time Zone Setup Click a region country in the Time Zone list and click APPLY in System Timezone Setup 4 2 2 Real Time Clock RTC Setup Click year month day hour minute and second in the correspondent list and click APPLY in Real Time Clock Setup Note When reset the time 15 minutes later than the time showed in RTC Setup the system will ask for re login 4 3 WAN Setup The On board WAN Setup page allows administrator to configure WAN network interface for IPPBX Select System gt On board WAN Setup and the current setting of WAN network interface is displayed e g type IP address etc Unless the LAN Only is selected you can choose one of the three options Static IP DHCP and PPPoE from the Type li
38. 2 4 3 Click or ZS to add or delete the associate trunks After add all trunks click APPLY 10 Please refer to 7 11 for details 11 Please refer to 6 2 for details 20 4 Click Finish to finalize all the settings and go back to the homepage Note The order of the assigning trunks impacts the hunting sequence in run time SMCPBX10 Web Management Interface Step 1 Step 2 Step 3 Step 4 Add Route Add Route Group Choose Trunk Add Trunk ASSIGN TRUNK Group ID Description Table 3 2 4 Assign Trunk Settings Field Description Route Group Click to select available routegroups Trunk Click to select available trunks Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any other trunks in Group 0 If Group ID is 1 9 trunks with the same Group ID form a usage balance group Weight The weight of a trunk to be selected in a trunk balance group for an outgoing call 21 3 3 Mass Extension Adding The Mass Extension Adding page helps the administrator to add many extensions and assign users for these extensions under a usergroup and a device After finishing configuration click at the bottom of the homepage to take the configuration effect Note Make sure the range of extension numbers does not exist in Extension of IP Phone or user Login ID or the configuration will fail to continue 3 3 1 Add User amp Extension 1 Click a usergroup in the USERGROUP lis
39. 4 4 Search a Rotura air aid 60 6 5 Route Group Configuration ococonononnonnnonnnonnconcconccon nono nono noco nono nn cnn rnn rra r anar rrnn rra 61 6 5 1 Add a Route OT UP adi aid 61 6 5 2 Edita Ro te GTO Up cidade 61 6 5 3 Deleted ROUte Group iii isds 62 6 5 4 Search a Route Group rita ltd 62 6 6 SIP Trunk Configuration asrini etea ane a RE S Tii a P a TE aaao 62 6 6 1 Adda SIP Trink ai a See eed a ene 63 6 6 2 Edita SIP TUNK di tees 63 6 6 3 Deleted SIP TUNK Forget naneta an r aA E E A aR a 63 6 6 4 Searchta SIP OK tt caia 63 6 6 5 Digitmap Configuration tesco sce cies diciendo dd ses 67 6 7 Analog PSTN Trunk Configuration 0 cccccccecscesseessseeeeeseeeeeesaeceecseecnseeeeeeeeeneeenaes 67 6 7 1 Add an Analog PSTN Phonne ccecccecccseseesseeseeeeseeeseeeseecsaecaecnseeseeseeeeneeeeneenaes 68 6 7 2 Edit an Analog PSTN Phone serierne aita ccoo ncon nr n rra rra naar 68 6 7 3 Delete an Analog PSTN Phone c ooooonoccnocononononononoconoconoconoconocnnnonnnonannrnnronn ronca 68 6 8 POTS Sete g dada 71 Feature Configuration nenen tii daa tdt 72 7 1 Gall Park iia taa 72 7 2 A TR 73 7 2 1 Adda Life Line Patterns id e a as 73 7 2 2 Edita Life Line Patti pana 73 7 2 3 Delete Life Lime Pattern ii ds 73 7 3 Me et me Conference neern AAA Aita AE ii 74 7 3 1 Add a Meet me Conference ooocoococcooncnoncnnnonnonnnoconoconoconacon non nono ncon ccoo nono reno nncnnnns 74 7 3 2 Edit a Meet me Conference ccccococococonanonononnnonnnnono
40. 6 1 1 Reload IPPBX Configuration Click RELOAD and IPPBX will reload the configuration once there is no active call If there is any active call it will retain up to 3 minutes and then IPPBX will reload This is the most frequently used function in this page since any IPPBX configuration change has to be reloaded to take effect 5 6 1 2 Backup IPPBX Configuration Click BACKUP and IPPBX archives and encrypts current configuration into a time stamped backup file under tftpboot root directory To secure configuration files download them to a local host through the GET FILE function in Service gt TFTP Service once a while Clear PBX Settings Only check box both PBX and system interfaces and services settings will be archived in the backup file Note Do not change the configuration file name or the RESTORE function will reject the configuration file 5 6 1 3 Restore IPPBX Configuration Click a configuration backup file in the list click RESTORE and IPPBX will restore the configuration as current setup After restoring the system will ask for reboot the PBX service click Yes to reboot IPPBX 5 6 1 4 Restart IPPBX Configuration Click RESTART and the IPPBX Service will restart completely Currently active calls will be disconnected immediately This function is rarely required unless the network setting has been changed or the service operates abnormally without problematic configuration could be identified 5 6 1 5 Revert I
41. 90 Example Provisioning id ii ida aa 91 8 1 Internal Extension Configuration ccccccccssccssecsteceseceeceeceseeeeeeeeeeeeeeceeeesseeseeeseeeaaes 91 8 2 Case I Single Site Configuration ccccccccssecesecessceseceeeceeeceeeeseeeeeseeeseeeseeeseeeaaes 91 8 3 Case II Two sites Configuration ccccccccescessceesceeceeeseeeseeeseeeseeesaecsaecnseenaeenseenaes 93 Yao eE ne I EEN ds Id A A sais es ol amet stdee eos needs 97 9 1 Keypad Default Settings for IPPBX ec ecceccceeseesseeseecseeeseeeneecesecnsecnaeeneeeseeeeenenses 97 9 2 Manage with CLI Commands ccccecccecsssssesseeseeescecsaecseceseeseeeseeeseeeeeeeesseeeseeeeeeaaes 97 9 2 1 TSP CEL OI tt A A have eiuhegdeour seein 97 9 2 2 C nsole Interface noti lis 97 9 3 Voicemail Box Menu Tree tataii ae aao aaoo a aiaa aaa eaaa E e Ea ae aia 116 1 Introduction 1 1 Overview The SMCPBX 10 IPPBX Administration Guide provides instructions for administering the IPPBX system IPPBX is an embedded call processing server communicating with client stations with Session Initiation Protocol SIP It migrates the telephony network and the data network of a small to medium business SMB company into a manageable converged network IPPBX works with various IP phones desktop WiFi Bluetooth and DECT VoIP gateways and analog telephone adapters to route calls among client phones analog phones and PSTN network Additional voice features such as conferencing auto attendant and
42. ARTICULAR PURPOSE SMC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS SMC SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IMPROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEMPTS TO REPAIR OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY IN NO EVENT WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE SHALL SMC BE LIABLE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE LOSS OF BUSINESS OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF SMC OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE NOTHING IN THIS WARRANTY SHALL BE TAKEN TO AFFECT YOUR STATUTORY RIGHTS SMC will provide warranty service for one year fol
43. CLI Command del user lt Login ID gt Usergroup Configuration The administrator can display add edit or delete usergroups Show Usergroups Display one or all PBX usergroups information CLI Command list group lt Group ID gt list group Add a Usergroup Add one PBX usergroup Restart the PBX server in Admin Commands after adding the usergroup CLI Command add group lt Group ID gt Modify a Usergroup 103 The administrator can modify a PBX usergroup Restart the PBX server in Admin Commands after modifying the usergroup CLI Command Use one of the following commands Command modify group lt Group ID gt Parameter 1 Parameter 2 Value lt Routegroup ID Trunk ID add rules_tail Weight gt lt Group ID for Reachable add group Usergroup gt add feature lt vm mm parkedcalls gt lt Routegroup ID Trunk ID del rules_tail Weight gt lt Group ID for Reachable del group Usergroup gt del feature lt vm mm parkedcalls gt descript lt Description gt Delete a Usergroup The administrator can delete a PBX usergroup Restart the PBX server in Admin Commands after deleting the usergroup CLI Command del group lt Group ID gt IP Phone Configuration The administrator can display add edit or delete IP phones Show IP Phones Display one or all IP phones information CLI Command list ipphone lt Device ID gt list ipphone
44. Display one or all PBX routes information CLI Command list route lt Route D gt list route Add a Route Add one route and restart the PBX server in Admin Commands after adding the route CLI Command add route routeid lt Route ID gt pattern lt Destination Number Pattern gt stripped lt Number of Stripped Digits gt prefix lt Prefix gt description lt Description gt Modify a Route The administrator can modify a route Restart the PBX server in Admin Commands after modifying the route CLI Command Use one of the following commands Command Parameter Value pattern lt Destination Number Pattern gt stripped lt Number of Stripped Digits gt modify route routeid lt Route ID gt prefix lt Prefix gt description lt Description gt Delete a Route The administrator can delete a route Restart the PBX server in Admin Commands after deleting the route CLI Command del route lt Route D gt Routegroup Configuration The administrator can display add edit or delete routegroups Show Routegroups Display one or all routegroup information 110 CLI Command list rg lt Group ID gt list rg Add a Routegroup Add one routegroup and restart the PBX server in Admin Commands after adding the routegroup CLI Command add rg lt Group ID gt Modify a Routegroup The administrator can modify a routegroup Restart the PBX server in Admin Commands af
45. EDs Power LED Green on The power is working properly Activities LED Green flashing Transmitting or receiving data WAN LED Green on Connect to internet properly LAN LEDs Green on PC NB to LAN is on line LAN1 to 4 FXO LEDs Green on Connect to PSTN line properly FXO1 2 FXS LEDs Green on Connect to Phone Fax line properly FXS3 4 Rear panel a priitilie USB Port Hardware Reset button RS232 Port 4LAN Ports WAN Port 2 FXO Ports 2 FXS Ports AC Power AC Power Connect power supply with power jack Power in 12VDC 1 66A 1 Press then unclasp immediately gt The system will reboot Reset button 2 Press more than 7 seconds then unclasp gt The system will go back to factory default Connect a phone cable with RJ 11 connectors to an analog phone FXS ports or FAX machine Connect a phone cable with RJ 11 connectors to a PSTN line from FXO ports CO External port with compliance to USB 1 1 2 0 Plug in an USB hard USB port l drive for CDR voicemail backup from the internal storage Connect an Ethernet LAN cable with RJ 45 connector to a WAN port broadband modem or a WAN router Connect an Ethernet LAN cable with RJ 45 connectors to an LAN ports s Ethernet equipped computer hub bridge or switch RS232 port For technical console only 2 Web GUI Management The factory default of LAN IP address is 192 168 2 1 Connect to LAN port and the configuration Web interface is at https
46. Enable Dynamic DNS Typical hostname has a form of lt hostname gt dyndns org or lt hostname gt 3322 net The refresh interval is usually between 60 600 seconds depending on the volatility of WAN IP assignment gt Click Enable gt Click DynDNS or 3322 net in the Service list gt Enter the Username Password Hostname and Interval gt Click APPLY 28 4 6 2 Disable Dynamic DNS Click Disable and then click APPLY 4 7 QoS Setup To assure the bandwidth reserved for the outgoing VoIP traffic over regular data traffic from LAN the QoS Setup page offers three parameters to characterize the WAN link The default QoS setting is disabled because these parameters must be correctly given according to the actual WAN speed QoS Setup O Enable Disable WAN Uplink Speed WAN Downlink Speed 0 Uplink VoIP Reserved I kbps Status 4 7 1 Enable QoS 1 Click Enable 2 Enter the WAN Uplink Speed Downlink Speed and Uplink VoIP Reserved bandwidth 3 Click APPLY For a popular 2M 256K ADSL program the WAN uplink speed would be 256 and the WAN downlink speed would be 2048 The Uplink VoIP reserved could be say 192 out of the total 256 kbps to allow 2 concurrent G 711 calls 4 7 2 Disable QoS Click Disable and then click APPLY 29 4 8 Virtual Server You can configure IPPBX as a virtual server for remote users to access service
47. Group Add User Add Extension ADD DEVICE e Ifyou do not need to add a new device you may skip this step by pressing Next below Dee O C Auto Provision Device ID A ciated Extension Auto Client Conf f more Table 3 1 3 ACC Automatic Client Configuration Settings Field Description The vendor Prefix s for SMC s IP Phones are as follows SMCDSP 200 dsp200 SMCDSP 205 dsp205 SMCWSP 100 wsp100 MAC Address MAC address of the device Vendor Prefix Preference order of supported codec and packet times of the Codec Preference phone VAD is a technique that detects absence of audio and Enable Voice Activity conserves bandwidth by preventing the transmission of Detection VAD silent packets over the network Select if your IP Phone supports VAD DTMF mode Choose a DTMF mode used by the phone 10 la 3 1 5 Add Extension 3 1 5 1 Add Extension for IP Phone 1 Enter settings shown in Table 3 1 4 2 Click ADD to see the newly added extension in the table of the webpage For deleting an extension select an extension number and click DEL Click Finish to finalize all the settings and go back to the homepage SMC SMCPBX10 Web Management Interface Step 1 Step 2 Step 3 St Add User Group Add User Add Device ADD EXTENSION Extension Number Associated Device Gphone vy Pickup Group UG_DEF Voicemail Enable vw Voicemail PIN ss Max Voicemal Space lees L Disable Fast
48. IP Trunk 1 Enter settings shown in Table 3 2 2 Click ADD to see the newly added SIP trunk in the table in the webpage 3 Click Next to assign trunks to usergroups For deleting a SIP trunk select a trunk identifier and click DEL Table 3 2 4 1 Add SIP Trunk Settings Field Description Trunk Identifier Aunique number consisting of digits only Usually give the phone number issued by the ITSP for consistency Description Arbitrary description information Auth Name Specify the name for authentication if different to the Trunk Identifier 17 Auth Password Dynamic Peer SIP Proxy IP SIP Proxy Port Registration Required SIP Registrar IP SIP Registrar Port IVR List Usergroup of Privilege 3 2 4 2 Analog PSTN Trunk Give the password used for authentication on the remote SIP proxy or registrar Usually this is given by the ITSP Select if the trunk is a passive trunk which means the registration will be from a dynamic remote peer Typical application is to accept registration from an IPPBX at a remote site with dynamic IP address Once the remote IPPBX registers calls from local to remote can be made reversely over the trunk Specify IP address or fully qualified domain name and UDP port of the remote SIP proxy which usually refer to the SIP server on the ITSP side Select if registration to a registrar is required to activate the trunk This is true for a remote IPPBX or an ITSP account howeve
49. NS list and click DEL after the box 6 Click ADD at the bottom of the page to commit changes You can see the newly added DHCP POOL displayed in the DHCP POOL list 5 5 1 2 Edit DHCP Range 1 Click any pool name in the DHCP POOL list to see the settings on the right 12 Refer to REC 2132 for the details of available DHCP options 40 2 Edit the settings 3 Click UPDATE to change the settings 5 5 1 3 Delete DHCP Range 1 Click any pool name in the DHCP POOL list 2 Click DEL to remove the pool name from the DHCP POOL list 5 5 1 4 Show Leased Clients Click the Show Leased Clients tab to see all leased LAN IP addresses and client details 5 5 2 Disable DHCP Service Click Disable and click APPLY 5 6 IPPBX Service In Service gt IPPBX Service you can click the Service amp Configuration tab to reload backup restore restart or revert the IPPBX configuration or click the Advance tab for the IPPBX parameters settings MENU e Service amp Configuration Advance IP PBX Configuration Reload IP PBX Configuration Backup O PBX Settings Only IP PBX Configuration Restore pbxconfs_1801 20070613011550 cfg Y JA IP PBX Service Restart RESTART IP PBX Configuration Revert to Factory Default D D CERAS Status 41 5 6 1 Service amp Configuration Select Service gt IPPBX Service and then click the Service amp Configuration tab 5
50. PPBX Configuration Click REVERT and IPPBX will erase current IPPBX settings and revert configuration back to the factory default Note the reversion affects IPPBX service only but not other system services such as DHCP TFTP and NTP The backup IPPBX configuration files under TFTP remain intact after reversion so that one can restore to a specific time if a backup file had been generated then To revert the whole system back to the factory default as much as possible hold the hardware Reset button for 10 seconds Since this will wipe out almost everything generated by 42 the user all system interfaces and services must be configured from scratch again If one needs to restore the backup configuration after factory default he she must download the backup configuration file to the local computer in Service gt TFTP Service page 5 6 2 Advance Select Service gt IPPBX Service and then click the Advance tab to configure IPPBX parameters After the configuration go to Service gt IPPBX Service and click RESTART to activate changes Table 5 6 2 Advance Settings of IPPBX Services Field PBX SIP Port RTP Port Range Max Default Expiration Time PBX Caller ID Enable Video Codec Support Devices Multiplex Call ID Max Active Users Max Active Calls Max Wireless Calls MAX CDR Size IP TOS Value Description Specify the UDP port where the SIP service listens on Limit the UDP ports used by the IPPBX for media t
51. SIVIC USER GUIDE Networks IP PBX Telephony System User Guide The easy way to make all your network connections SMC Networks 20 Mason Irvine CA 92618 Phone 949 679 8000 E112007 EK RO1 Information furnished by SMC Networks Inc SMC is believed to be accurate and reliable However no responsibility is assumed by SMC for its use nor for any infringements of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of SMC SMC reserves the right to change specifications at any time without notice Copyright 2007 by SMC Networks Inc 20 Mason Irvine CA 92618 All rights reserved Printed in Taiwan Trademarks SMC is a registered trademark and EZ Switch TigerStack TigerSwitch and TigerVoIP are trademarks of SMC Networks Inc Other product and company names are trademarks or registered trademarks of their respective holders LIMITED WARRANTY Limited Warranty Statement SMC Networks Inc SMC warrants its products to be free from defects in workmanship and materials under normal use and service for the applicable warranty term All SMC products carry a standard 90 day limited warranty from the date of purchase from SMC or its Authorized Reseller SMC may at its own discretion repair or replace any product not operating as warranted with a similar or functionally equivalent product during the appli
52. Tsvaceatd a a oes 17 3 2 5 Assign DTU ld A A AAA A 20 3 3 Mass IT A ERRATA 22 3 3 1 Add User 8 Extension a A iii 22 4 System Config wrath On cenit a Ac aea ia raai 23 4 1 PBX MM e E a miedos 23 4 2 TIME A id 23 4 2 1 TIME ZONE CEP did A di 24 4 2 2 Real Time Clock RTC Setup coooocoocononoconoconnconnconn nono nonn nono nono conocio nor nn rar ranas 24 4 3 WAN SUP iii a iii 24 4 3 1 SAME A A E E 25 4 3 2 DIA oi 25 4 3 3 PPPOE ioien ea a a a a n 25 4 3 4 GARIN ODDLY Sad A A AE E E ta ARO 25 4 3 5 MAC Clohars ane a ads 26 4 4 EAN UD da iia a ah 26 4 5 TAN ROUDE eaei e EE E e a EAE TEE ii 26 4 5 1 Adda Route i uean a a lid 27 4 5 2 Edita Route a a it 27 4 5 3 Del te a Route ui dt da A O E eee AL 27 4 6 Dynamic DNS SetU siria a aa a E Ea EE E E E E EA 28 4 6 1 Enable Dynamic DNS n a E a E AA A T A A 28 4 6 2 Disable Dynamic DNSe rerien ineco ana aaie 29 4 7 DOS a iris 29 4 7 1 Enabl Dos e E ae o ore doo Ds dida dos 29 4 7 2 Disable DoS da ao 29 4 8 O 30 vii 4 8 1 Add AI ti 30 4 8 2 EIDLSSIVICS 0d NI TAT 30 4 8 3 Delete SIIC di AA A A sued ee 31 4 9 Maltes ala 31 4 9 1 Storage Backup til iia 31 4 9 2 PU a tl eta Dc 32 4 9 3 EDREAL e do a da 32 4 9 4 SS EME A AA AAT 32 4 9 5 Active Call iu da A a AAA 32 4 10 Firmware Updated iio 33 4 11 Ud Mii a dt 34 Service CONSI taa dial 35 5 1 NTP Serv Cenit cota sebaes 35 5 1 1 Enable NTP Service it A A aa ete ae 35 5 1 2 Disable NTP Service senian nene id A did 35 5 2 SNMP Sevi ur
53. able and then admin s password to log in as a system administrator 2 Enter admin terminal to start using the admin commands Service Manage with the PBX services such as Web SNMP TFTP and DHCP Web Service Start or stop the web service After start or stop the service you need to enable the CLI system with password again to enter the admin level CLI Command service web lt start stop gt Note After starting or stopping the web service the administrator needs to enable with password to login as administrator again Note After stopping the web service the web server will automatically restart within one minute SNMP Service Start stop or restart the SNMP service CLI Command service snmp lt start stop restart gt Note This command is for system running only The PBX configuration and the status in web interface will not be changed TFTP Service Start stop or restart the TFTP service 100 CLI Command service tftp lt start stop restart gt Note This command is for system running only The PBX configuration and the status in web interface will not be changed DHCP Service Start stop or restart the DHCP service CLI Command service dhcp lt start stop restart gt Note This command is for system running only The PBX configuration and the status in web interface will not be changed PBX Service Start stop or restart the PBX service CLI Command service pbx lt start sto
54. ails Description FXS port index A unique line number composed of digits only e g 101 32 digits maximum The pickup group that the extension belongs to Timeout for ringing before a call is answered Select a user that this extension associates with If there is not any appropriate users to select one can come back later once the expected user has been added Select Enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Enter maximum space in KBytes for voicemail Click Auto Enable or Disable detecting fax tones in a call Select number of the previous package s that will be sent again This function only takes effect when T 38 is enabled Voice amplification or attenuation in dB scale to adjust input output volume Select to see more optional settings shown below Optional Select Block Anonymous Calls to block all calls without a Caller ID Optional Block one or more calling numbers by typing the calling numbers and clicking Removing the blocked numbers by clicking the number from the list and then click pae Optional Select Unconditional Call Forward and click a default destination in the list e g Voicemail or Phone Number 57 Unavailable Call Forward Timeout to Next Forward Play Unavailable Line in use Forward Prompt Line in use Forward Selective Call Forward 6 4 Route Configuration f select
55. an enter some commands for adding editing deleting debugging 9 2 2 1 Connection 1 Connect the console port with a computer using RS232 2 Open a terminal emulator such as HyperTerminal on the computer 3 Configure the serial port setting as follows gt Baud Rate 115200 2 Refer to Table 6 3 for more detail of pickup group 24 Refer to Error Reference source not found for more detail of Call Park 97 Data 8 bit Parity none Vv V WV Stop 1 bit gt Flow Control none 4 Click OK to connect 9 2 2 2 Login Type in the login username and password both are esteli 9 2 2 3 Basic Commands This section describes basic command lines for general users Help Display the help message command available for the level CLI Command help Quit Logout Enter the command to Logout CLI CLI Command quit logout Exit Exit the current level and go back to the previous level If you are in the basic level the console interface will logout If you are in admin level enter this command will disable and back to basic level CLI Command exit History Displays the commands you entered before You can also press J on the keypad to show the used commands CLI Command history Enable Enter the admin level The system will request for a password The password is the same as the administrator s password for web interface Admin level allows to enter Admin and PBX Commands CLI Command enable
56. and utility in the Reachable User Groups of ext all 3 Create a user account for each staff and assign it to usergroup staff 4 Create an additional user account named public and assign it to usergroup utility 5 Create a device for each physical phone and designate an extension 6 Assign extensions of staff phones to corresponding users 94 7 Assign all extensions of utility phones to share the same user public 8 Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix 9 Create a route pstn br with pattern 90118621 with number of digits stripped 8 prefix 9 10 Create a route ext br with pattern 2XX and number of digits stripped 0 no prefix 11 Create a routegroup pstn out containing route pstn only 12 Create a routegroup to br containing routes pstn br and ext br 13 Create a PSTN trunk with ID 1 port 1 4 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege 14 Create a dynamic peer SIP trunk with ID 100 password hq secret choose to br as outbound routegroup do not select DID and select staff as the usergroup of privilege 15 Return to usergroup configuration For usergroup staff select 100 pstnl in Associated Trunks and select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group 16 Reload t
57. cable warranty term SMC will endeavor to repair or replace any product returned under warranty within 30 days of receipt of the product The standard limited warranty can be upgraded to a Limited Lifetime warranty by registering new products within 30 days of purchase from SMC or its Authorized Reseller Registration can be accomplished via the enclosed product registration card or online via the SMC web site Failure to register will not affect the standard limited warranty The Limited Lifetime warranty covers a product during the Life of that Product which is defined as the period of time during which the product is an Active SMC product A product is considered to be Active while it is listed on the current SMC price list As new technologies emerge older technologies become obsolete and SMC will at its discretion replace an older product in its product line with one that incorporates these newer technologies At that point the obsolete product is discontinued and is no longer an Active SMC product A list of discontinued products with their respective dates of discontinuance can be found at http www smc com index cfm action customer_service_watranty All products that are replaced become the property of SMC Replacement products may be either new or reconditioned Any replaced or repaired product carries either a 30 day limited warranty or the remainder of the initial warranty whichever is longer SMC is not responsible
58. callee Select a Date Time to trigger this memo call 7 11 Interactive Voice Response IVR Interactive Voice Response IVR helps a caller to select options from voice menus by pressing keys on a telephone keypad With IVR a caller can connect to an expected extension or a service promptly IPPBX enables multiple configurable IVR menus in a single system and each of them could have a hierarchy up to three layers Select Feature gt IVR to add edit and delete the IVR menus You can also manage IVR prompts used by IVR menus in this page IVR Parameters IVR Management IVR Prompts Management Auto Attendant Prompts All IVR Menus R 98 nn nnn nn nnn rnin ne sn sess cn nssense active Worktime worktime In reetin Hour Actions Group Promnt gii gt Status 7 11 1 Add a new IVR Menu 1 Click ADD NEW enter a name of an IVR menu in IVR Name and click a file in the Prompt list 2 Click next to the IVR Name box to set the new IVR name in Info System will prompt to ask for confirmation whether a Worktime setting is required or not If Worktime setting is not required click Cancel in the pop up window 86 3 Enter settings shown in Table 7 11 4 Click SAVE to add the new IVR menu 5 Click the IVR in the All IVR Menus list to see it as a tree view in Info 6 For example to create a basic Auto A
59. ck the Management tab 2 Click a Memo 3 Edit settings shown in Table 7 10 4 Click UPDATE to update the information 7 10 3 Delete a Memo Call 1 Click the Management tab 2 Select a Memo 3 Click DEL to remove the memo call from the Memo MENU A Management Add New iF Memo Call Extension Repeat Daily Action Playback UPLOAD FILE I Ea Max Retry Times lo y Retry Time 0 Yimin Wait Time 10 sec DatefTime 2007 e 11 5 A 14 e 9 A 14 9 4 Status Please reload PBX configuration Table 7 10 Memo Configuration Settings Field Description Memo A unique ID containing alphabets numbers and underscore only without spaces Extension Click an extension to call Repeat Daily Select Yes to enable looping playback every day at the exact time Action Select one out of the two available actions for the memo Playback Play the uploaded WAV file in the Upload File box to the extension s MusicOnHold Play default music to the extension s 85 Upload File Max Retry Times Retry Time Wait Time Date Time Upload a wav file if Playback is selected in the Action list The recording format must be 8000 Hz 16 bit Windows PCM WAV file Maximum redial times if callees did not answer A period of time in minutes between two retries Enter timeout in seconds when ringing a
60. d select utility in Reachable User Group while for usergroup utility only select staff in Reachable User Group 16 Reload the IPPBX Service 96 9 Appendices 9 1 Keypad Default Settings for IPPBX IPPBX has some default keypad settings for general users to directly access functions via the keys on a phone Table 91 Keypad Default Settings for IPPBX Keypad Description 8 If extensions are in the same pickup group any extension in the pickup group can press 8 to pick up the call in ringing state extension Press plus an extension number to transfer the call to the extension Note When the caller from trunks press to transfer the call the third party will see the caller ID of caller Call Park Pilot Press plus Call Park Pilot Number to transfer the call to Call Park Number 9 2 Manage with CLI Commands 9 2 1 Instruction The IPPBX Console Interface CLI administration guidelines describe how to manage some basic functions of the IPPBX using console interface The console interface is set for two levels general user and system administrator General users can see general information once login to the interface System administrator requires entering password of the admin to use more functions such as add edit and delete user usergroup and import or export data 9 2 2 Console Interface By connecting to console port general users can see some basic information System administrator c
61. directory and is displayed in the Download Delete File from the Above Folder list 5 4 2 Disable TFTP Service Click Disable and then APPLY 5 5 DHCP Service Select Service gt DHCP Service to view the current status of the DHCP Service You can enable or disable the DHCP Service at any time Note If the IPPBX was shut down abnormally Select Service gt DHCP Service and click APPLY or Go to Service gt IPPBX Service and click RESTART to activate the DHCP service 39 MENU at DHCP Service Show Leased Clients DHCP POOL Enable O Disable O Range Single host Pool Name l MAC IP E Options TA Code Value WTA L Ja e mm Status 5 5 1 Enable DHCP Service Click Enable choose the main interface offering addresses and then APPLY to configure DHCP settings 5 5 1 1 Add DHCP Range 1 Click CLEAR 2 Enter a pool name must have an alphabet initial in Pool Name 3 Select Single host to enter an IP address of the host with MAC if the binding is intended for a specific host only 4 Enter a DHCP range of addresses available for lease in IP The right address box will not show if Single host is selected 5 Optionally DHCP options could be configured by entering an option code and value in Code Value and click ADD The new DHCP option will show in the OPTIONS list To delete an option choose it from the OPTIO
62. e lt Auth Name gt password lt Auth Password gt proxy lt IP Address gt proxyport lt UDP Port gt registration lt yes no gt registrar lt IP Address gt regport lt UDP Port gt did lt Extension Number bynumber gt prefix lt DID Prefix gt stripping lt DID Stripping gt lang lt en tw jp gt Note The above commands represent the following configurations en English tw Mandarin Taiwan jp Japanese ivr lt IVR List gt group lt Usergroup of Privilege gt domain lt SIP Domain gt useragent lt User agent Content gt sensitive lt yes no gt bwlimit lt yes no gt dtmf lt rfc2833 sipinfo notsure gt peertp lt INVITE UPDATE NO gt enumenable lt yes no gt clearbidings lt yes no gt natdisable lt yes no gt beforedelay lt time in second gt 112 afterdelay lt time in second gt callalive lt yes no gt regalive lt yes no gt antisipblock lt yes no gt gwtrunk lt yes no gt calleridfrom lt From Caller ID gt payload lt Substitute Payload Type gt trunkrelay lt yes no gt allowconcall lt number of allowed concurrent calls gt The administrator can also copy from one existing SIP trunk configuration to the other one CLI Command modify siptrunk trunk lt Destination Trunk Identifier gt clonefrom lt Source Trunk Identifier gt Delete a SIP Trunk The adm
63. e LAN network interface for IPPBX 1 Select System gt On board LAN Setup to see the current settings of LAN network interface 2 Enter a new IP address and network mask 3 Click APPLY to change the settings Note By default IPPBX grants IP addresses to LAN devices via DHCP and translates those addresses into its WAN IP address for access beyond the LAN subnet As a result modifying the system LAN IP subnet must also change DHCP pool and LAN routing if any accordingly After configuration go to Service gt IPPBX Service and click Restart to activate the changes MENU Pune Interface MAC 100 13 F7 62 7F CF IP Address Netmask Status 4 5 LAN Routing To enable static routing among LAN subnets enter network information and the IP address of the corresponding gateway in the IPPBX s LAN It is important to assure that the 26 given gateway IP address sits in the IPPBX s LAN Each subnet requires an entry even multiple subnets share the same gateway unless masking does the same Examples are adding IP Route IDs net and net2 with parameters 192 168 128 0 255 255 255 0 192 168 129 0 255 255 255 0 shared gateway 192 168 1 254 respectively Or IP Route ID net1n2 with 192 168 128 0 255 255 254 0 and gateway 192 168 1 254 would do the same Added routes enable routing immediately after clicking ADD However the IPPBX Service needs to be restarted to regard calls from designated LAN sub
64. e corresponding extension derived by number manipulation The SIP 64 DID Prefix DID Stripping Centrex DID IVR List Usergroup of Privilege Disable Fast Bridging Advanced Settings 1 Please refer to 7 11 for details 2 Please refer to 6 2 for details trunk numbers is therefore regarded as the direct line of the extension If you set a DID extension in a trunk then only that extension can use this trunk to call out and all incoming calls to this trunk will connect to that extension directly If selecting By Number the number being manipulated for extension DID is the called destination number As a result one should confirm what prefix usually the area code would be given by the service provider side so that a correct stripping could be configured accordingly A digit string to be prefixed to the incoming called number after stripping Anumber of leading digits to be stripped from the original called number If prefix or stripping has been given but DID of Extension is not By Number the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing Click All to strip all digits of the original called number Please refer to Section 6 6 5 Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR
65. eceived in the Notification notification e mail as an attachment Usergroup Select the usergroup this user belongs to If there is not any appropriate usergroup to select come back later to revise this selection if no appropriate usergroup could be chosen for now Extensions Show the extensions associated with this user 46 6 2 User Group Configuration A usergroup is a logical grouping of users and their privileges For instance one could have couple of usergroups in an IP telephony network e g Sales Marketing Administration Accounting and Engineering etc Each usergroup associates with a set of PBX features and call routing scopes In other words all users in the same usergroup share the same reachability of PBX features and final destinations The User Group Management page allows the administrator to manage usergroups Select User Management gt User Group and one can add edit delete or search usergroups Go to Service gt IPPBX Service and click RELOAD to activate changes search _ y Group ml y GO sociated PSTN Reachable User Groups Associated PBX Features S D veo pts a he Come O Cr eee JC pts ae ae gt 1 Ala CERE Status 6 2 1 Add a User Group 1 Enter a usergroup name beside the ADD button and then click ADD 2 The name will show in Group ID 3 Click the name in Gro
66. el of the disconnection tone If a PSTN trunk is found to have disconnection problem and voice sounds low choose a lower dB Delay in seconds before and after answering a call from PSTN trunk Enter a number 1 1440 in minute to limit the call period If a call lasts longer than the time IP PBX will hang up the phone Enter 0 or leave it blank to disable the function Enter a number in Hz for call disconnection on cycle 70 2nd Frequency Of On cycle Tone tone 1st Frequency Of Off cycle Tone Enter a number in Hz for call disconnection off cycle 2nd Frequency Of Off cycle Tone tone Min Duration Of On cycle Tone Enter a time in ms for minimum or maximum duration Max Duration Of On cycle Tone of on cycle tone Min Duration Of Off cycle Tone Enter a time in ms for minimum or maximum duration of Max Duration Of Off cycle Tone off cycle tone Forced Disconnection If This Enter a time in ms for disconnecting the call when Duration ms Of Silence Detected there is no sound for the period of time 6 8 POTS Setting This page allows selection of country based progress tones and or impedance and or compound type of POTS ports Click APPLY to save modifications Go to Service gt IPPBX Service and click RESTART to active new settings fi HOME W LocouT Port Type Impedance CP Tone 1 Fxo USA iyi 2 Fx usa 3 Fxs USA vi 4 FXS USA i Status 71 7 Feature Configuration
67. ent and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Note In order to maintain compliance with the limits of a Class B digital device you are required to use a quality interface cable when connecting to this device You may use unshielded twisted pair UTP for RJ 45 connections Category 3 or better for 10 Mbps connections Category 5 or better for 100 Mbps connections FCC Part 68 This equipment complies with Part 68 of FCC Rules On the base unit of this equipment is a label that contains among other information the FCC Registration Number and Ringer Equivalence Number REN for this equipment If requested this information must be given to the telephone company This equipment uses the following USOC jacks RJ 11 The REN is useful to determine the quantity of devices you may connect to your telephone line and still have those entire devices ring when your telephone number is called In most but not all areas the sum of the REN of all devices connected to one line should not exceed five 5 0 To be certain of the number of devices you may connect to you line as determined by the REN you should contact your local telephone company
68. erface Welcome to the SMCPBX10 Web Management Interface Selecta desired wizard for step by step configuration or advanced setup for the full configuration options Add Account Wizard Add Trunk Wizard Select this option for step dei saa by step configuration of SIP creating user accounts and or Analog PSTN trunks extensions n Trunks are used for outbound and inbound call routing Mass Extension Adding Advanced Setup hi For IP Phone n ne Select this option to add ES Miu one or more extensions Note Any IP PBX configuration change requires clicking Reload to take effect Status 3 1 Add Account Wizard In Add Account Wizard the administrator can setup usergroups users and devices You can follow the following steps to finish configuration After finishing configuration click at the bottom of the homepage for configuration changes to take effect 3 1 1 Add User Group 1 Enter a group ID and then click ADD 2 The name will show in the table of the webpage 3 Click the name to view the edit page 4 Enter settings shown in Table 3 1 1 5 Click BACK to return to the ADD USER GROUP page For deleting a usergroup select a group ID and click DEL Note Make sure there is no user associate with the usergroup or it cannot be deleted Click Next to add user Table 3 1 1 Add Usergroup Settings Field Description Associated Trunks Reachable User Groups Associated PBX Features
69. for the trunk When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be appropriate usergroups to select initially One can come back later once the expected usergroup has been added Select to disable media relay Select to see more settings shown below 65 DTMF Mode Try Peer to peer RTP From Caller ID Bandwidth Sensitive Bandwidth Limitation kbps Call Admission Control Allow lt number gt Concurrent Call s SIP Domain User Agent Enable ENUM Resolution Clear Bindings Prior Registration Disable NAT Traversal Anti SIP Blocking Gateway Trunk Call Keep Alive Select a preferred DTMF mode RFC 2833 or SIP INFO for this trunk in the list This must match configuration on the server side If the user does not know the DTMF mode on the server side select Not Sure from the list and SDP will automatically detect the DTMF mode is Inband or RFC2833 Click NO to disable or IPPBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phone and ITSP side support INVITE or UPDATE method during a connected call to save the resource of IPPBX However only SIP INFO DTMF mode should enable this since other DTMF modes require IPPBX being RTP relay server to support in line transfer Send the entered number as Caller ID
70. g for picking up the parked call 7 2 Life Line Life line feature allows specification of emergency number patterns to seize a PSTN line with absolute priority For example someone dials an emergency call while all PSTN lines are in use In such case if the called number matches any specified life line pattern the PSTN line with longest talk time so far will be disconnected right away to allow the emergency call Select Feature gt Life line to configure life line feature Line Pattern Description Prrorrrrora Description Status 7 2 1 Add a Life Line Pattern 1 Enter settings shown in Table 7 2 2 Click ADD to see the newly added pattern in the Line Pattern 7 2 2 Edit a Life Line Pattern 1 Edit settings shown in a row 2 Click APPLY at the end of the row to update the information 7 2 3 Delete a Life Line Pattern 1 Select a Line pattern 2 Click DEL to remove the pattern from the Line Pattern 73 Table 7 2 Life line Configuration Settings Field Description Line Pattern Pattern for emergency numbers Note This is the pattern after digit stripping For example configure 911 here even if users dial 9911 to reach the 911 service over PSTN when the PSTN trunk has an outbound dialplan of 9 Description Arbitrary description information 7 3 Meet me Conference Meet me conference enables conferencing of multiple parties from various
71. group of Privilege Advanced Settings Input Output Gain Minimum Disconnection Tone Delay Before After Answering Call Time Restriction 1st Frequency Of On cycle Tone 21 Please refer to 7 11 for details 2 Please refer to 6 2 for details be given by the service provider side so that a correct stripping could be configured accordingly A digit string to be prefixed to the incoming called number after stripping A number of leading digits to be stripped from the original called number If prefix or stripping has been given but DID of Extension is not By Number or By Privilege the result of digit manipulation is dialed in a DTMF string after the call has been answered by the DID extension as an automatic 2 dialing Click All to strip all digits of the original called number Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be any appropriate usergroups to select initially One can come back later to revise it once the expected usergroups are added Select to see more settings shown below Voice amplification or attenuation in dB scale to adjust input output volume of a PSTN line Minimum volume lev
72. he IPPBX Service Configuration steps in B BR 1 Create usergroups named staff utility and ext all 2 Add staff and utility in the Reachable User Groups of ext all 3 Create a user account for each staff and assign it to usergroup staff 4 Create an additional user account named public and assign it to usergroup utility 5 Create a device for each physical phone and designate an extension 6 Assign extensions of staff phones to corresponding users 7 Assign all extensions of utility phones to share the same user public 8 Create a route pstn with pattern 9Z with number of digits stripped 1 no prefix 9 Create a route pstn hq with pattern 9001408 with number of digits stripped 7 prefix 9 10 Create a route ext hq with pattern 1XX and number of digits stripped 0 no prefix 11 Create a routegroup pstn out containing route pstn only 12 Create a routegroup to hq containing routes pstn hq and ext hq 13 Create a PSTN trunk with ID 1 port 1 2 choose pstn out as outbound routegroup do not select any DID of extension and select ext all as the usergroup of privilege 14 Create a SIP trunk with ID 100 pointing to 64 1 0 1 port 5060 password hq secret choose to hq as outbound routegroup do not select DID and select staff as the usergroup of 95 privilege 15 Return to usergroup configuration For usergroup staff select 100 pstnl in Associated Trunks an
73. ilable countries for modify pots portchannel lt Port this command are Number Trunk Channel gt argentina australia austria bahrain belgium brazil bulgaria canada chile china columbia 115 croatia cyprus czech denmark ecuador egypt elsalvador fcc finland france germany greece guam hongkong hungary iceland india indonesia ireland israel italy japan jordan kazakhstan kuwait latvia lebanon luxembourg macao malaysia malta mexico morocco netherlands newzealand nigeria norway oman pakistan peru philippines poland portugal romania russia saudiarabia singapore slovakia slovenia southafrica southkorea spain sweden switzerland syria taiwan tbr21 thailand uae uk usa and yemen Other List Apart from listing users and usergroups the administrator can also list other items such as route routegroup extensions IP phone and SIP trunks CLI Command list lt route rg ipextension ipphone siptrunk gt 9 3 Voicemail Box Menu Tree This section displays the options for IPPBX voicemail box once users login 1 New old messages l 3 Advanced function l l 1 Send your reply 2 Call the person who send this message 1 Call this number 116 l 2 Enter a different number l Cancel 3 Hear the message envelope l 4 Place the outgoing call l 8 Transfer message to another user
74. ing Phone Number enter a number to which incoming calls are forwarded unconditionally The number could be an extension or a PSTN number with appropriate outbound prefix Optional Enter a number to which incoming calls are forwarded when not answered The number could be an extension or a PSTN number with appropriate outbound prefix Optional Enter a period of time in seconds for ringing the extension in Unavailable Call Forward Click a ia to add the extension in Unavailable Call Forward and the time here into the list Remove the extension of Unavailable Call Forward from the list by clicking ne The time must be shorter than Unavailable Timeout or the function will not work normally Optional Notify the caller that callee is not available and the call is being forwarded to another extension Optional Enter a number to which incoming calls are forwarded when the extension is busy The number could be an extension or a PSTN number with appropriate outbound prefix Optional Unconditional call forwarding according to the calling number Enters one or more calling numbers and a forwarding number and click ES E g forward only calls from 101 to a cellular number while let the rest enter the voice mail by default Selects a forwarding and click pe when the forwarding is no longer required A route is a destination number pattern for outbound call matching A pattern consists of digits 0 9 including
75. inging before a call is answered User Select a user that this extension associates with If there is not any appropriate users to select one can come back later once the expected user has been added Voicemail Select Enable to allocate voicemail account for the extension Voicemail PIN PIN to access voicemails This is mandatory if above voicemail option is enabled Max Voicemail Space Enter maximum space in KBytes for voicemail 3 2 Add Trunk Wizard In Add Trunk Wizard the administrator can setup routes routgroups and trunks Moreover worktime and IVR are included in this part for assigning to trunks You can follow the following steps to finish configuration After finishing configuration click at the bottom of the homepage to take the configuration effect 5 Please refer to 6 1 for details 13 3 2 1 Add Route 1 Enter settings shown in Table 3 2 1 2 Click ADD to see the newly added route in the table in the webpage 3 Click Next to set a routegroup For deleting a route select a route ID and click DEL SMCPBX10 Web Management Interface Step 2 Step 3 Step 4 Step 5 Add Route Group Choose Trunk Add Trunk 1 Trunk ADD ROUTE Route In Desenipton O O O O O O O Destination Number Pattern DOO O Prefix DOO O Number of Stripped Digits Route ID Description DEL CZD A ETIP 20 Table 3 2 1 Add Route Settings Field Description Route ID A unique ID containing alphabets numbers and
76. inistrator can click Route ID Description Destination Number Pattern Number of Stripped Digits and Prefix arrows to sort the order of data Go to Service gt IPPBX Service and click RELOAD to activate changes 59 6 4 1 Add a Route 1 Enter settings shown in Table 6 4 1 2 Click ADD to see the newly added route in the Route ID 6 4 2 Edit a Route 1 Edit settings shown in Table 6 4 1 in a row 2 Click APPLY in the row to update the settings 6 4 3 Delete a Route 1 Select a Route ID 2 Click DEL to remove the route from the Route ID 6 4 4 Search a Route 1 Type a route ID in the Search box or select a route ID in Route ID list 2 Click GO to see the data Table 6 4 1 Route Configuration Settings Field Description Route ID A unique ID containing alphabets numbers and underscore only without spaces 16 characters maximum Description Arbitrary description information Destination Number Pattern A destination number pattern consisting of digits digit set and wildcard characters e g 9NXXXXXX matches any 7 digit called number starting from a digit larger or equal to 2 and with an extra prefix digit 9 Prefix A sequence of digits to be prefixed to the final dialed number after stripping Using 9NXXXXXX as an example route pattern with number of stripped digits equal to 1 and prefix 1408 dialing 95270001 will be 14085270001 when it actually got dialed out A special prefix character w could be
77. inistrator can delete SIP trunk Restart the PBX server in Admin Commands after deleting the SIP trunk CLI Command del siptrunk lt Trunk Identifier gt Analog PSTN Trunk Configuration The administrator can display add edit or delete analog PSTN trunk Show Analog PSTN Trunks Display one or all analog PSTN trunks information CLI Command list analogtrunk lt Trunk Group gt list analogtrunk Add an Analog PSTN Trunk Add an analog PSTN trunk and restart the PBX server in Admin Commands after adding the trunk CLI Command add analogtrunk pstn lt Trunk Group gt port lt Trunk Ports gt type lt FXS FXO gt Modify an Analog PSTN Trunk The administrator can modify any analog PSTN trunk Restart the PBX server in Admin Commands after modifying the trunk 113 CLI Command Use one of the following commands Command Parameter Value modify analogtrunk pstn lt Trunk Group gt description lt Description gt seleport lt ANR AR DNR DR gt Note The above commands represent the following configurations ANR ascending and not rotating AR ascending and rotating DNR descending and not rotating DR descending and rotating callerid lt yes no gt billing lt yes no gt did lt Extension Number bynumber bygroup NULL gt Note bynumber and bygroup only available when setting the trunk type as FXS Disable DID function
78. ive 89 336 EEC on the Approximation of the laws of the Member States relating to Electromagnetic Compatibility and 73 23 EEC for electrical equipment used within certain voltage limits and the Amendment Directive 93 68 EEC For the evaluation of the compliance with these Directives the following standards were applied RFI Emission e EN 55022 1998 A1 2000 A2 2003 Class B e EN 61000 3 2 2000 Class A e EN 61000 3 3 1995 A1 2001 Immunity e EN 55024 1998 A1 2001 A2 2003 e IEC 61000 4 2 2001 e IEC 61000 4 3 2002 A1 2002 e IEC 61000 4 4 2004 e IEC 61000 4 5 2001 e IEC 61000 4 6 2003 A1 2004 e IEC 61000 4 8 2001 e IEC 61000 4 11 2004 LVD e EN 60950 1 2001 Warning Do not plug a phone jack connector in the RJ 45 port This may damage this device Les raccordeurs ne sont pas utilis pour le syst me t l phonique vi Table of contents 1 AintrO duct OM NON 1 1 1 OVA Witt a soe shes heats 1 1 2 Install n sesini eden cad 2 Web GUI MA Mt O asta ia 4 3 Wizard Configuration 0 ii di A A A AAA A aR eet ate ad ea da E 5 3 1 Add ACCOUME Wiz ibi 5 3 1 1 Add User Group a e sad 5 3 1 2 AO ti e hues esas A 7 3 1 3 Choose Device na AE e E ari T E 9 3 1 4 Add Devi a a N a la a 9 3 1 5 Add EXtEOSIOM dd E A A E 11 3 2 Add Trunk Wizard its i n EEE EE seis di 13 3 2 1 Add Route il ii Role 14 3 2 2 Add ROQUE OTOUP tii ii E eE ida it 15 3 2 3 Choose Tune oie oia 16 3 2 4 Add Tita pc 5 sss cca sa sas tn a Sosana ah eos tease e a
79. iwan 108 jp Japanese t38enable lt auto yes no gt udptl lt UDPTL Redundancy Level gt ingain lt Input Gain gt outgain lt Output Gain gt callbolcking lt Phone Number gt Note If more than one phone number need to be added use comma to separate Clear all phone numbers by typing NULL allfwd lt Extension Number voicemail NULL gt timeoutfwd lt Extension Number gt lt Time in Second gt Note If more than one entry need to be added use comma to separate Clear all phone numbers by typing NULL fwdprompt lt yes no gt inusefwd lt Phone Number gt selectcallfwd lt Source Phone Number gt Local lt Destination Phone Number gt Note If more than one entry need to be added use comma to separate Clear all phone numbers by typing NULL blockanon lt yes no gt The administrator can also copy from one existing extension configuration to the other one CLI Command modify analogphone port lt POTS Port gt clonefrom lt Source POTS Port gt Delete an Analog Phone 109 The administrator can delete the information of an analog phone Restart the PBX server in Admin Commands after deleting the information CLI Command del analogphone lt POTS Port gt Route Configuration The administrator can display add edit or delete routes Show Routes
80. l to save the resource of IPPBX However only SIP INFO DTMF mode phones should enable this since other DTMF modes require IPPBX being RTP relay server to support in line transfer Choose preferred DTMF mode for this extension Currently supported types include RFC2833 SIP INFO and in band tone It must match configuration on the device side In band DTMF mode consumes the limited DSP resource when using a highly compressed codec such as G 729 or G 723 1 Therefore calls will not connect with such setting if DSP is not installed Although using a low complexity codec such as G 711 does not require DSP DTMF detection still takes considerable CPU resource and impacts several system specs Be cautious when configuring an extension with in band DTMF mode 12 3 1 5 2 Add Extension for Analog Phone 1 Enter settings shown in Table 3 1 5 2 Click ADD to see the newly added analog phone in the table of the webpage 3 Click Finish to finalize all the settings and go back to the homepage For deleting an analog phone select a POTS port and click DEL Table 3 1 5 Add Analog Phone Settings Field Description POTS Port FXS port index The value should be either 3 or 4 dependant on which phone FXS port the analog phone is connected Pickup Group The pickup group that the extension belongs to Extension Number A unique line number composed of digits only e g 101 32 digits maximum Unavailable Timeout Timeout for r
81. le and the expressiveness of usergroups routegroups and trunks are scalable enough to support various network architectures Users could refer to these examples and build a larger network involving multiple sites and advanced services 8 1 Internal Extension Configuration The procedure introduced below is recommended as the first step of a configuration task The configuration only enables internal extension calls but it serves as a good practice for administration gt Configure a usergroup named ALL refer to Error Reference source not found gt Configure users and assign every user to usergroup ALL refer to Error Reference source not found gt Configure devices and an extension for each device refer to Error Reference source not found gt Assign each extension to a corresponding user refer to Error Reference source not found gt Configure each client phone with respect to the extension number and password in its IPPBX extension configuration accordingly gt Reload the IPPBX service refer to Error Reference source not found Up to this point all configured phones should register with the IPPBX with a usable extension Since these phones are all belonged to the same usergroup ALL they can call one another without limitation 8 2 Case I Single Site Configuration This case describes the typical settings of a single site configuration say Company A Assume Company A has a DSL connection
82. line of extension B s IP Phone will ring i HOME O LOGOUT Extensions AddNew search sid Extensions Y Ceo a Disable NAT DTMF Traversal Mode Re ckup Unavailable Voicemail User Group Timeout Enable beryl softphone UG_DEF 10 iphone beryl Gphone UG_DEF 204 Associated r c2833 r c2833 r c2833 Status 6 3 2 1 Add an Extension 1 Click the ADD New tab to set an extension 2 Enter settings shown in Table 6 3 3 Click ADD to see the newly added extension 6 3 2 2 Edit an Extension 1 Click an extension in the Extension Number 52 2 Edit settings shown in Table 6 3 3 Click UPDATE to see the updated information 6 3 2 3 Delete an Extension 1 Select an extension numbers 2 Click DEL to remove the extension from the Extension Number 6 3 2 4 Search an Extension 1 Type an extension number in the Search box or click an extension number in Device ID list 2 Click GO to see the data Table 6 3 2 Device Extension Configuration Settings Field Extension Number Associated Device Password User Pickup Group Voicemail Voicemail PIN Max Voicemail Space Unavailable Timeout 16 Please refer to 6 1 for details Description A unique line number composed of digits only e g 101 32 digits maximum This is the login ID on the device configuration side Select the Device
83. llee Pause The client is being paused for some time Prompt The client is being prompted for a pre recorded audio IVR Calls from a trunk are picked up by Auto Attendant Meet me The client enters meet me Voicemail The client enters voicemail Busy Callback System is conducting a requested Line in Use callback for the client ACD Party this client 4 10 Firmware Upgrade The client is waiting in an ACD queue or is currently being served Shows extension number POTS number or SIP trunk ID that is talking to The version of the running PBX firmware could be found in System gt Firmware Upgrade To upgrade current firmware click Browse to locate a release file obtained from the vendor and click UPGRADE to have the latest version of PBX firmware Note Do not change the firmware file name otherwise the system will reject it Current Application Version 1 6 0927 Current System OS Version 1 0 36 1 Upload Firmware Browse Wiaeiiius ECC Status 33 4 11 Shutdown In System gt Shutdown you can shutdown the machine by clicking YES or reboot the machine by selecting the Rebooting After Shutdown check box and clicking YES In case the software reboot fails you can also press the hardware Reset button It is advised to shut down IPPBX system before a power off MENU oe C Rebooting After Shutdown All
84. lowing discontinuance from the active SMC price list Under the limited lifetime warranty internal and external power supplies fans and cables are covered by a standard one year watranty from date of purchase SMC Networks Inc 20 Mason Irvine CA 92618 COMPLIANCES Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with instructions may cause harmful interference to radio communications However there is no guarantee that the interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipm
85. na aaa E A AA EEA 35 5 2 1 Enable SNMP Service ci di 36 S22 Disable SNMP Sevi enneint dias 36 5 3 STUN SOF VACC nii enana A o Eaa teva chadacty yeleasachsageseeedeaeashednth oben 36 5 3 1 Enable STUN Servicio dor id die dE eames 37 532 Disable STUN Servicio 37 5 4 TETP Service dadas 37 5 4 1 Enable LE EP S rviGe aii dad 38 5 4 2 Disable TFTP Service 0 a a a e a 39 5 5 DHCP Services a a a 39 5 5 1 Enable DHCP Service tit dl aaa aaa aa aaa eaei 40 5 5 2 Disable DHCP Service Lita id A deed eee 41 5 6 IPPBX Selina 41 5 6 1 Service amp Configura lil 42 5 6 2 AVANCES it AA AAA AA AAA Aita 43 IPPBX Configuration cometiendo sds 45 6 1 User Configuration it il id 45 6 1 1 Ada Usd A A a di 45 6 1 2 Edita Usina 46 6 1 3 Delete UE ia da as 46 6 1 4 Search US A A Alida 46 6 2 User Group Configuration ccccccecccesseceseceseceseceseceeecseeesececeseeeseecseecsaecsaeceaeeneeseeenaes 47 6 2 1 Add a User Group iara dele pest dt a oath Vai dan teaches 47 6 2 2 Edita User Groups di a Ad a dl hi ee DAA e 48 6 2 3 Delete a User Group cuina 48 6 2 4 Search a User Groups li cai 48 6 3 Device Conti guration cy eiii A cadens EE does iaa 49 6 3 1 RN 49 viii 6 3 2 Extension of TPPHONG korenini aane aea Aa ia e cdeasvergeaesosadaceescbey 52 6 3 3 Analog Phones ti Leda asta iso 56 6 4 Route CONLUTA Mii ae i a A Se vss E R EA E E 58 6 4 1 Add a Rotana asi 60 6 4 2 Edita Rota a dias 60 6 4 3 Delete a ROU S AAA Reed ita oa be ei die 60 6
86. nal Call Forward and clicks a default destination in the list e g Voicemail or Phone Number If selecting Phone Number enter a number to which incoming calls are forwarded unconditionally The number could be an extension or a PSTN number with appropriate outbound prefix Optional Enter a number to which incoming calls are forwarded when not answered The number could be an extension or a PSTN number with appropriate outbound prefix Optional Enter a period of time in seconds for ringing the extension in Unavailable Call Forward Click to add the extension in Unavailable Call Forward and the time here into the list Remove the extension of Unavailable Call Forward from the list by clicking The time must be shorter than Unavailable Timeout or the function will not work normally Optional Notify the caller that callee is not available and the call is being forwarded to another extension Optional Enter a number to which incoming calls are forwarded when the extension is busy The number could be an extension or a PSTN number with appropriate outbound prefix If the function is enabled the Line in use Call Back function will be disabled Optional Unconditional Call Forwarding according to the calling number Enters one or more calling numbers and a forwarding number and clicks E g forward only calls from 101 to a cellular number while let the rest enter the voice mail by default 55 Selec
87. nan nono nono nono rrnn nro nn cnn nr rra rra nano 75 7 3 3 Delete a Meet me Conference cccecccescesscesseeeeeeeneeeseeeseecseecsaecaeceaeeneeneenaes 75 7 4 Music o Hold rdis eran dnde 76 7 4 1 Add a MOH Fiere aaeeea ana aa aa ae aranna oeat erani id 76 7 4 2 Edita MOH Pileta td E A E EEEE adenine 76 7 4 3 Deleted MOH Filenin ni ais 76 7 5 A nET EAEE A A A TA TA 7 6 Meet me Prompts un e a a a di 79 7 7 Voicemall Prot 80 7 8 BOC iii aaa 81 7 8 1 Adda Broadcast 81 7 8 2 Edita Broadcast sennie ssnst aback ace openveae eseasuadeata gal EEA RAE AE REEE 81 7 8 3 Delete a Broadcast 81 7 9 WoO Pkt ir Na ie Sb ea a ee 83 7 9 1 Adda WOrktiine sii cs elacteccavtde di A da dies 83 7 9 2 Edita WOTKtIIMG sierra boson r A r a AR a a AR EIA O e aris 83 7 9 3 Delete g Work tE ii 83 7 10 Memo Calais A Ad IA A AA ad een E 84 7 10 1 Adda Memo Call iia enana 84 7 10 2 Edita Memo Calla tai ade ad en 85 7 10 3 Dele te a Memo Call dai il A 85 7 11 Interactive Voice Response IVR ooooonccnincnoccnoonnoonnnononanonan nono nonnccon ccoo nono nono n narran 86 7 11 1 Add a mew IVR Menu tia ds dae 86 7 11 2 Edit AO TVR Menu narocne se ened aa dadas 87 7 11 3 Delete an IVR Men isiccccssseiseseistecacccaianselaeaeacksdicaseadacausaderscashs e Ata 87 7 11 4 IVR Prompts Management erei a ae a ae aa a a 89 7 11 5 IVR Parameters iia id A A ds 90 7 11 6 Auto Attendant Prompts ccccccccesscssscsesceeseeseeceseeeseeeseeeseecsaecauecaecneeeneeenseeaes
88. nderscore only without spaces 32 characters maximum Select one of the three actions to execute when the Date Time is up Playback Play the uploaded WAV file in the Upload File box to the callee extensions Dial IPPBX will ring the party set in the Callee Extensions box first and then call back to the one in the Dial Extension field to establish a conversation It is suggested to set one number only in the Callee Extensions unless the extension number in the Dial Extension field is multi line MusicOnHold Play default music to extensions in the Callee Extensions box Upload a wav file if Playback is selected in the Action list The recording format must be 8000 Hz 16 bit Windows PCM WAV file Select an extension to call back if Dial is selected in the Action Maximum redial times if callees did not answer 82 Retry Time A period of time in minutes between two retrying Wait Time Enter timeout in seconds when ringing a callee Date Time Select a Date Time to trigger this broadcast event Callee Extensions Intended extensions to be called at the Date Time 7 9 Worktime Worktime defines holidays and business hours for generic IVR application Several groups of date time could be defined for different IVR menus Select Feature gt Worktime to configure Worktime features 7 9 1 Add a Worktime 1 Click the Add New tab 2 Enter settings shown in Error Reference source not found 3 Click ADD a
89. nets as LAN traffic Go to Service gt IPPBX Service and click Restart to regard calls as LAN traffic MENU AS IP Route ID etwork Netmask LAN Routing IP Route ID Netmask Status 4 5 1 Add a Route 1 Enter the IP Route ID Network Netmask and Gateway 2 Click ADD to have the newly added route in IP Rout ID 4 5 2 Edit a Route 1 Edit the information in a row 2 Click APPLY in the row to update the information 4 5 3 Delete a Route 1 Select a route ID 2 Click DEL to remove the route ID from the IP Route ID column 27 4 6 Dynamic DNS Setup Dynamic WAN IP address causes difficulty for inbound connections from remote clients or IPPBX systems A popular work around is to adopt domain names provided by Dynamic DNS service providers and run a client on or behind the gateway router or IPPBX It is required to apply an account and create a hostname in the account before configuration Click Enable give account information and refresh interval to activate a Dynamic DNS client The client then uses Username and Password to access its account and update the Hostname with the latest WAN IP address at DynDNS or 3322 net Service in Interval seconds periodically Dynamic DNS Setup O Enable Disable Service DynDNS Username Password Hostname Interval fe CES Status 4 6 1
90. ng lt en tw jp gt Note The above commands represent the following configurations en English tw Mandarin Taiwan jp Japanese voicemail lt yes no gt vmpin lt Voicemail Pin gt 106 maxvmspace lt Max Voicemail Space in Kbytes gt unavtimeout lt Time in Second gt lanonly lt yes no gt natdiable lt yes no gt callalive lt yes no gt regalive lt yes no gt peertp lt INVITE UPDATE NO gt dtmf lt rfc2833 inband sipinfo gt callbolcking lt Phone Number gt Note If more than one phone number need to be added use comma to separate Clear all phone numbers by typing NULL blockanon lt yes no gt sipredirectiondeny lt yes no gt allfwd lt Phone Number voicemail NULL gt timeoutfwd lt Extension Number gt lt Time in Second gt Note If more than one entry need to be added use comma to separate Clear all phone numbers by typing NULL fwdprompt lt yes no gt busyfwd lt Phone Number gt selectcallfwd lt Source Phone Number gt Local lt DestinationPhone Number gt Note If more than one entry need to be added use comma to separate Clear all phone numbers by typing NULL The administrator can also copy from one existing extension configuration to the other one CLI Command modify ipexten exten lt Destination Extension Number gt device 107
91. nistrator when the space left is below it Voicemail Space Left Show the available space in Kbytes and minutes The storage inside IPPBX saves not only voice mails but also some other stuff such as CDR and logs The remained disk space is all for voice mails and 78 itis the maximum available voice mail space SMTP Server Account Specify an account ID if the SMTP server requires authentication for outgoing mails SMTP Server Password Specify the account password if the SMTP server requires authentication for outgoing mails 7 6 Meet me Prompts This page allows replacing built in meet me conference prompts with user recordings 1 Click a language and a prompt in the corresponding lists 2 Click Browse to find a corresponding recording in the local storage 3 Click PUT FILE to complete the replacement 4 To reset a prompt back to default click a language and a prompt in the corresponding lists and then click USE DEFAULT Note that the replacement is done for the selected Language and Prompt only Currently only following prompts could be replaced i HOME Y LocouT English Get PIN Number Description Please enter the conference pin number Upload CBrowse PUT FILE USE DEFAULT Status Table 7 6 Replaceable Meet me Prompts Prompt Description Get PIN Number Please enter the conference pin number Invalid PIN That pin is invalid for this conference
92. nsion in this usergroup Click timeout and select actions except Next Layer and Select Language in the Action list to assign an action after the user response time is up Click to add the rule in the Node list f select ext and the caller dialed a wrong extension the system prompts an error message followed by a beep to request reentering a correct one Any entered digit before the beep will not take effect Hang Up To cut off the call immediately Play Back To play the IVR prompt selected in Prompt list Call To To call an extension Go to Top To go back to the root menu of the IVR Next Layer To go to the next layer of the IVR menu Return To go back to the previous layer Information of the configured keys and actions Click a node and to delete the node and its underlying structure If a Next Layer is selected Child Rule sets the key action associations with the next layer menu Specify applicable parameter s for an action Prompt Select a wav recording file that you add from the IVR Prompts Management tab or select one of the default voice file Group Select a usergroup Language Select a language of the IVR Extension Enter an extension number to be transferred to Select to set work time for the IVR Select a work time group set in Feature gt Worktime Select one action during business hours Greeting To play the selected prompt The phone directly hang up
93. omain name and UDP port of the Registrar Port remote IPPBX SIP Domain Specify the SIP domain used by the proxy and registrar If not specified IP address will be used as the domain by default VAD is a technique that detects absence of audio and conserves bandwidth by preventing the transmission of silent packets over the network Select if your IP Phone supports VAD Choose a DTMF mode used by the phone 51 6 3 2 Extension of IP Phone The EXTENSION MANAGEMENT page allows the administrator create extensions Select Device gt Extension of IP Phone and one can add edit delete and search extensions Go to Service gt IPPBX Service and click RELOAD to activate changes IPPBX also offers its own extensions Line in use Call Back function For example extension A and B are within one IPPBX or a stacked cluster When extension A calls extension B and extension B is in use Extension A can press 1 to be in the waiting list Once extension B finishes the call IPPBX will ring extension B within a minute When extension B is picked up IPPBX will ring extension A to connect the call Extension A call also press to cancel and will connect to voice mail Note The IP Phone should disable call waiting multi line function in order to activate the line in use call back function If the extension B does not disable the call waiting function on IP Phone when extension A calls to extension and extension B is in use the second
94. on E mail address of the user for voicemail notification Select to enclose the message received in the notification e mail as an attachment Select the usergroup this user belongs to f there is not any appropriate usergroup to select come back later to revise this selection if no 8 appropriate usergroup could be chosen for now 3 1 3 Choose Device Based on the devices you have click ADD IP PHONE or ADD ANALOG PHONE and Next to add set the device Note If selecting ADD ANALOG PHONE the wizard will skip to Step 5 SMCPBX10 Web Management Interface Step 1 Add User Group Add User Ade vice Add Extension ADD IP PHONE ADD ANALOG PHONE S S 3 1 4 Add Device 1 Enter a device name in the Device ID box 2 Select Auto Provision if you want to enable Automatic Client Configuration 3 Click ADD to see the newly added device in the table of the webpage or to see the Enable Automatic Client Configuration ACC page if Auto Provision is selected 4 Enter settings shown in Table 3 1 3 and click ENABLE Note Auto Provision feature is only supported with SMC s IP Phone s SMCDSP 200 SMCDSP 205 and SMCWSP 100 Note For deleting a device select a device ID and click DEL Make sure there is no extension associate with the device or it cannot be deleted 9 5 Click Next to set a device SMC SMCPBX10 Web Management Interface VR Logout Step 1 Step 2 Step 3 Step 5 Add User
95. onfigured to function correctly Remember to examine the settings of selected features before activating current configuration Member List Show the users associated with this usergroup If there is not any appropriate user to select come back later to select once one or more users have been created and associated with this usergroup Auth Dial Passcode Select and enter a password in number for caller to have the same privilege as this usergroup to dial out 3 1 2 Add User 1 Enter settings shown in Table 3 1 2 2 Click ADD to see the user information in the table of the webpage For deleting a user select a Login ID and click DEL Click Next to choose a device Step 2 Add User ADD USER GROUP SMCPBX10 Web Management Interface Step 3 Step 4 Choose Di Add Device e Ifyou do not need to add a new user group you may skip this step by pressing Next below DEL AU Grim ETIP us Table 3 1 2 Add User Settings Field Login ID Name Password Description E mail Address Attach Voicemail in E mail Notification Usergroup Description A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum This is the ID for personal configuration through IPPBX Web management Name of the user either a real or a virtual one e g Alice Lee or Conference Room Password for the user to access IPPBX Web management Arbitrary description informati
96. ows the administrator to configure PSTN trunks Select Trunk gt Analog PSTN Trunk and one can add edit and delete PSTN trunks Go to Service gt IPPBX Service and click RELOAD to activate changes Trunks Add New Trunk Group Trunk Parts Description Caller ID Detection Answering by Battery Reversal Detection Status 6 7 1 Add an Analog PSTN Phone 1 Click the Add New tab 2 Enter settings shown in Table 6 7 3 Click ADD to see the newly added FXO PSTN trunk in Trunk Group 6 7 2 Edit an Analog PSTN Phone 1 Click a trunk group in Trunk Group 2 Enter settings shown in Table 6 7 3 Click UPDATE to change the information 6 7 3 Delete an Analog PSTN Phone 1 Click the Trunks tab and select a trunk group 2 Click DEL to remove the PSTN trunk from the Trunk Group Table 6 7 Analog PSTN Trunk Configuration Settings Field Description Trunk Group ID number of this PSTN trunk group A valid number 68 Trunk Type Trunk Ports Description Port Selection Caller ID Detection Answering by Battery Reversal Detection DID of Extension ranges from 1 to 32 It should not overlap with existing PSTN trunk groups Select the port type FXO or FXS If selecting FXS users can see By Number and By Privilege in the DID of Extension list and be able to configure DID Prefix and DID Stripping FXO and FXS port indices grouped by this PSTN trunk such as 1 or 1 2 or 1 3 etc Maximum
97. p restart gt System Use this command to shutdown or reboot the PBX system Shutdown System Shut down the PBX system CLI Command system shutdown Reboot System Reboot the PBX system CLI Command system reboot Firmware Upgrade the PBX firmware version via TFTP or SSH server CLI Command firmware upgrade lt tftp scp gt lt url gt lt filename gt Configuration Backup revert or restore the IPPBX configurations Export Configuration Export all configurations to TFTP directory CLI Command config export Export PBX Configuration 101 Export only PBX configurations to TFTP directory CLI Command config pbxexport Revert PBX Configuration Revert PBX configurations to factory default CLI Command config revert Restore PBX Configuration Restore the PBX configurations from the remote TFTP or SSH server CLI Command config import lt tftp scp gt lt url gt lt filename gt Debug This section is for debugging SIP log and dump Start to Debug Start to log SIP debug message CLI Command debug star Stop Debugging Stop logging SIP debug messages and save the log file as etxdbg errlog tar gz in the TFTP directory CLI Command debug stop Note Make sure to download the file in the web interface without log out the CLI system Once log out the CLI system the file will be deleted Note If rename the debug log file keep tar gz at the end 9 2 2 5 PBX Commands This section i
98. p while for usergroup utility only select staff in Reachable User Group 12 Reload the IPPBX Service 8 3 Case I Two sites Configuration This case describes the typical settings of a two site configuration say Company B headquarters B HQ and its branch B BR located in another country Assume each site has a DSL connection for Internet access B HQ has 4 PSTN subscriber lines and B BR has 2 lines as shown in Figure 8 2 The provisioning tasks include gt Both sites have staff phones in cubes and offices and utility phones in public areas Each phone has one extension A utility phones can call extensions within the site it is in only while the staff phones can call any extension in both sites without limitation B HQ has extensions 1XX and B BR has extensions 2XX Calls between B HQ and B BR use private SIP trunks across Internet IPPBX at B HQ has a static IP address 64 1 0 1 and IPPBX at B BR has a static IP address 222 44 0 1 Only staff phones can call out to PSTN with a prefix 9 B HQ staff phones call out starting with 90118621 will relay to B BR through the SIP trunk and then hop off to PSTN in B BR Similarly B BR staff phones call out starting with 9001408 will relay to B HQ for PSTN hop off Incoming PSTN calls are answered by auto attendant and could be transferred to any extension 93 Configuration steps in B HQ 1 Create usergroups named staff utility and ext all 2 Add staff
99. r may be not required in case of a SIP gateway Specify IP address or fully qualified domain name and UDP port of the remote SIP registrar which usually refer to the SIP server on the ITSP side Same as proxy Associate an IVR menu with incoming calls to this trunk This is mandatory unless the trunk is configured for DID Leave it blank and the system will automatically create an IVR for the trunk When disabled DID click a usergroup in the list whose reachability to other usergroups and trunks will be used as the privilege of inbound calls from this trunk There may not be appropriate usergroups to select initially One can come back later once the expected usergroup has been added 1 Enter settings shown in Table 3 2 3 2 Click ADD to see the newly added analog PSTN trunk in the table in the webpage Please refer to 7 11 for details Please refer to 6 2 for details 18 3 Click Next to assign trunks to usergroups For deleting an analog PSTN trunk select a trunk identifier and click DEL Table 3 2 3 2 Add Analog PSTN Trunk Settings Field Trunk Group Trunk Type Trunk Ports Description Port Selection DID of Extension Description ID number of this PSTN trunk group A valid number ranges from 1 to 32 It should not overlap with existing ISDN PSTN trunk groups Select the port type FXO or FXS If selecting FXS users can see By Number and By Privilege in the DID of Extension list and
100. r a time in second to confirm the register still exists The time is between 10 and 180 seconds Enter a time in seconds to confirm NAT traversal is alive The time is between 10 and 180 seconds Select to disable attempts to use low bit rate codec G 729A or G 723 1 for remote parties Select to honor the preferred codec of caller s phone instead of overriding by DSP utilization concerns Select to enable looking up IP of dynamic clients or trunks by DNS Service records before their successful registrations 44 6 IPPBX Configuration This section introduces steps to provision the IP telephony part of the IPPBX Note that reloading configuration is required in order to make new configuration effective 6 1 User Configuration A user is a logical entity in IP telephony which associates extensions with a usergroup It also propagates its attributes such as e mail and voicemail PIN to extensions Usually a user refers to a real person who has a name and e mail however one can always create virtual users to associate with public extensions For example extensions in reception break room and lab areas The User Management page allows the administrator to manage users in the IP telephony network Select User Management gt User and one can add edit delete or search users Go to Service gt IPPBX Service and click RELOAD to activate changes i HOME O LOGOUT MENU a User Add New Search
101. ransport The port range needs to have at least equals to the number of extensions also count shared lines number of SIP trunks also count terminal trunks 2 If selecting Enable Video Codec the total amount needs to multiply by 2 to have the least requirements for RTP port range Guard and advertise SIP registration respectively The default Caller ID for an unknown incoming call Select if there will be video clients registering to the system Select to force discrimination of SIP tags Do this only when there is such a client device in the system and other devices supporting the same Otherwise one may find the special device only got registered with this option but other clients or even SIP trunks fail due to such change Clear the box if you are not sure Enter a number for registration admission control to limit the maximum number of active registered clients Enter a number for call admission control to limit the maximum number of concurrent calls Enter a number to limit the calls made by explicitly specified wireless extensions Enter maximum space in KBytes available for CDR Set the TOS value in the IP header of RTP packets 43 Call Keep Alive Registered Keep Alive NAT Traversal Keep Alive Disable WAN Bandwidth Saver Disable DSP saver for LAN calls Enable DNS SRV Resolution originated from IPPBX Enter a time in second to confirm the call is ongoing The time is between 10 and 180 seconds Ente
102. rator can also copy from one existing IP phone configuration to the other one The command requires having the MAC address of destination IP phone CLI Command modify ipphone ipphone lt Destination Device ID gt mac lt Destination MAC Address gt clonefrom lt Source Device ID gt 105 Delete an IP Phone The administrator can delete an IP phone Restart the PBX server in Admin Commands after deleting the phone CLI Command del ipphone lt Device D gt Extension of IP Phone Configuration The administrator can display add edit or delete extensions of IP phones Show Extensions of IP Phones Display one or all extensions information CLI Command list ipexten lt Extension Number gt list ipexten Add an Extension of IP Phone Add an extension and restart the PBX server in Admin Commands after adding the extension CLI Command add ipexten exten lt Extension Number gt device lt Device ID gt password lt Password gt user lt User gt Modify an Extension of IP Phone The administrator can modify an extension Restart the PBX server in Admin Commands after modifying the extension CLI Command Use one of the following commands Command Parameter Value modify ipexten exten password lt Password gt lt Extension Number gt user lt User s Login ID gt device lt Device ID gt group lt Pickup Group gt linetype lt wired wireless gt la
103. s and also those of the SNMPv2 Read write Community 3 Click APPLY 5 2 2 Disable SNMP Service Click Disable and click APPLY 5 3 STUN Service IPPBX has a built in STUN client to solve NAT problems Select Service gt STUN Service to specify a Simple Traversal of UDP through NATs STUN server for NAT traversal You can enable or disable STUN Service at any time 36 MENU ve STUN Service O Enable O Disable External Static FQDN or IP Address ne Status SS 5 3 1 Enable STUN Service 1 Click Enable 2 Enter a fully qualified domain name or the IP address of a STUN server 3 Click APPLY 4 Go to Service gt IPPBX Service and click RESTART to reflect the changes 5 3 2 Disable STUN Service 1 Click Disable and click APPLY 2 Go to Service gt IPPBX Service and click RESTART to reflect the changes 5 4 TFTP Service Select Service gt TFTP Service to view the current status of TFTP Service You can enable or disable TFTP Service at any time 37 MENU Enable O Disable MGR Directory ADD FOLDER DELETE FOLDER DOWNLOAD DELETE FILE FROM THE ABOVE FOLDER S pbxconfS_1801 20070613011550 cfg Y UPLOAD FILE Status 5 4 1 Enable TFTP Service Click Enable and then click APPLY to manage files e g upload and download files to and from the IPPBX Uploaded files can then be retrieved through TFTP Service
104. s for the system administrator and requires password to use these commands For commands in pbx the administrator can add edit and delete user usergroup and export or import CSV common split volume files with the information of user usergroup IP phone extensions route routegroup and SIP trunk 1 Enter enable and then admin s password to log in as a system administrator 2 Enter pbx terminal to start using the admin commands User Configuration The administrator can display add edit or delete users 102 Show Users Display one or all PBX users information CLI Command list user lt Login ID gt list user Add a User Add one PBX user Restart the PBX server in Admin Commands after adding the user CLI Command add user loginid lt Login ID gt name lt Name gt password lt Password gt usergroup lt Group ID gt description lt Description gt attach lt yes no gt email lt e mail address gt Modify a User The administrator can modify a PBX user Restart the PBX server in Admin Commands after modifying the user CLI Command Use one of the following commands Command Parameter Value name lt Name gt password lt Password gt modify user loginid lt Login ID gt usergroup lt Group ID gt description lt Description gt Delete a User The administrator can delete a PBX user Restart the PBX server in Admin Commands after deleting the user
105. s such as the Web or FTP at your local site via Public IP Addresses With proper settings IPPBX can automatically redirect inbound traffic from WAN to local servers configured with private IP addresses In other words depending on the requested service TCP UDP port number the IPPBX redirects the external service request to the appropriate internal server located at one of your LAN s Private IP Address To allow to access servers in LAN from a machine beyond WAN select System gt Virtual Server to configure port mappings Service ID names the service Protocol and Port specify the TCP UDP port number on WAN IP to be forwarded to the Forward to Port of Forward to IP in LAN Say 192 168 1 5 is a Mail Server to be seen from outside one should configure TCP port 25 to be forwarded to 192 168 1 5 port 25 Forward to IP Status 4 8 1 Add a Service 1 Enter the Service ID Protocol Port Forward to IP and Forward to Port 2 Click ADD to add the newly service in the Service ID 4 8 2 Edit a Service 1 Change any information in a row 2 Click APPLY in the row to update the information 30 4 8 3 Delete a Service 1 Select a service ID 2 Click DEL to remove the service from the Service ID 4 9 Maintenance This page includes maintenance functions of IPPBX including Storage Backup SIP UA CDR Log System Events and Active Calls MENU Cas _ Storage Backup
106. sage l Cancel Help Exit 2 Change folder O New messages 1 0ld messages 2 Work messages 3 Family messages 4 Friends messages Cancel 3 Advanced function 4 Place an outgoing call Return to main menu 0 Mail box function 1 Record your unavailable message l 1 Accept the recording l 2 Listen to it 118 l 3 Re record it 2 Record your busy message l 1 Accept the recording l 2 Listen to it l 3 Re record it 3 Record your name l 1 Accept the recording l 2 Listen to it l 3 Re record it 4 Change your password l Return to main menu Help Exit Cancel 3 Advanced function 4 Place outgoing call Return the main menu 0 Mail box function 1 Record your unavailable message l 1 Accept the recording l 2 Listen to it l 3 Re record it 2 Record your busy message l 1 Accept the recording l 2 Listen to it l 3 Re record it 3 Record your name 1 Accept the recording 2 Listen to it l 3 Re record it 4 Change your password Return to main menu 119 Networ ks TECHNICAL SUPPORT From U S A and Canada 24 hours a day 7 days a week Phn 800 SMC 4 YOU 949 679 8000 Fax 949 502 3400 ENGLISH Technical Support information available at www smc com FRENCH Informations Support Technique sur www smc com DEUTSCH Technischer Support und weitere Information unter www smc com SPANISH En
107. services will stop immediately Do you really want to continue Status 34 5 Service Configuration This section describes details to configure various services built in the IPPBX 5 1 NTP Service Select Service gt NTP Service to specify a NTP server for network time synchronization You can enable or disable NTP service at any time MENU as O Disable NTP Server FQDN or IP Address Status 5 1 1 Enable NTP Service 1 Click Enable 2 Select the Automatic check box to use server pool at pool ntp org or enter a fully qualified domain name or the IP address of a NTP server 3 Click APPLY 5 1 2 Disable NTP Service Click Disable and click APPLY 5 2 SNMP Service Select Service gt SNMP Service to specify Simple Network Management Protocol SNMP parameters for network status retrieval You can enable or disable SNMP service at any time 35 MENU at SNMP Service Service Status Enable O Disable y Tim yw E 7 Fa System Location Null E Bite System Administrator Contact Null E ir SNMPy2 Read only Community Null Networkimask bits Null o E 3 SNMPv2 Read write Community Null Networkimask bits Null HS Status iS 5 2 1 Enable SNMP Service 1 Click Enable 2 Enter System Location System Administrator Contact SNMPv2 Read only Community with allowed network specification
108. st for your configuration Select LAN Only check box to disable WAN and only default router and DNS settings are applicable Select MAC Clone to change the WAN MAC address 24 MENU Type CLAN only Interface MAC 00 13 F7 62 7F CE C mac Clone aN P E AAA IP Address Netmask Gateway Status Cannot find gateway IP address 4 3 1 Static IP You can click Static IP in the Type list and manually configure the following information gt IP Address gt Netmask gt Default gateway IP address gt Primary secondary or third DNS servers Click APPLY to submit 4 3 2 DHCP Simply click DHCP in the Type list and click APPLY The acquired IP address netmask and default gateway information will show when revisit this page later 4 3 3 PPPoE 1 Click PPPoE in the Type list 2 Enter a user name and its password in User Name and Password boxes 3 Click APPLY The PPPoE dialing will start right away When there is an active connection the page will show the acquired IP address network mask and default gateway information 4 3 4 LAN only Select LAN Only to disable WAN IP settings but allow the configuration of default 25 gateway and primary secondary third DNS servers 4 3 5 MAC Clone Select MAC Clone and enter a MAC physical address to change the WAN MAC address 4 4 LAN Setup The On board LAN Setup page allows administrator to configur
109. t 2 Click an IP phone device in the DEVICE list 3 Enter the digits for the starting extension 4 Click a number in the Number of EXT list for the mass extension adding 5 Click ADD and IPPBX will start to add these extensions automatically 6 Click Back to the homepage SMCPBX10 Web Management Interface MASS EXTENSION ADDING MANAGEMENT GUI e Before adding a range of extensions please make sure that the number in the range does not exist in the Extension of IP Phone or user Login ID e IP PBX will automatically add users for the range of extensions when you click ADD e If you enable the Voice mail the default PIN number is the extension number USERGROUP UG_DEF Voicemail Enable v Unavailable Timeout 10 DEVICE Gphone Try Peer to peer RTP NO he STARTEXT Number OfEXT 1 Y DTMF Mode RFC2833 v arm END As 22 4 System Configuration This section describes how to configure system parameters used by IPPBX Click Advanced Setup after login the web interface to configure the following system parameters 4 1 PBX System The PBX System page briefs IPPBX status to the administrator Firmware versions IP addresses of WAN and LAN interfaces and default gateway router are shown in this page Click PBX System to see the basic information of IPPBX PBX Status Product Name SMC IP PBX Firmware AP Version 1 6
110. t the bottom of the page The newly added worktime should display in the Group ID 7 9 2 Edit a Worktime 1 Click the Management tab 2 Click a Group ID 3 Edit settings shown in Error Reference source not found 4 Click UPDATE to change the information 7 9 3 Delete a Worktime 1 Click the Management tab 2 Select a Group ID 3 Click DEL The deleted worktime shall disappear from the Group ID 83 Management AddNew DEL Group ID General Worktime Optional Worktime Status Table 7 9 Worktime Configuration Settings Field Description Group ID A unique ID containing numbers only General Worktime The work time from Monday to Friday Optional Worktime Special holidays or work day User can set date and its work time or set it to a whole day holiday 7 10Memo Call Auser can set a memo at a specific time e g a morning call in IPPBX to inform the user or another user set in the Extension list by call at the time When the user picks up the phone IPPBX plays voice file or music The user can also set this memo as a daily routine so that IPPBX informs the user at the exact time every day Select Feature gt Memo Call to configure memo calls 7 10 1 Add a Memo Call 1 Click the Add New tab 2 Enter settings shown in Table 7 10 3 Click ADD at the bottom of the page to see the newly added memo call in the Memo 84 7 10 2 Edit a Memo Call 1 Cli
111. t time in IPPBX IPPBX will inform all users that set in the Callee Extensions list by ringing their extensions For example one arranges a meeting and wants to remind all attendants he she may enter settings When the time set in Date Time is up IPPBX will call to the extensions and then executes the Action to each of the calls Select Feature gt Broadcast to configure Broadcast feature 7 8 1 Add a Broadcast 1 Click the Add New tab 2 Enter settings shown in Table 7 8 3 Click ADD at the bottom of the page to see the newly added broadcast event in the Events 7 8 2 Edit a Broadcast 1 Click the Management tab 2 Click an Event 3 Edit settings shown in Table 7 8 4 Click UPDATE to change the information 7 8 3 Delete a Broadcast 1 Click the Management tab 2 Select an Event 3 Click DEL to remove the broadcast event from the Events 81 i HOME W LocouT Management AddNew Event Action Playback UPLOAD FILE Dial Extension i El Max Retry Times o y Retry Time 0 min Wait Time 10 4 sec Date Time 2007 m 11 Mi 5 13 5 25 9 32 9 CalleeExtensions E y bs ADD Status Please reload PBX configuration ag Table 7 8 Broadcast Configuration Settings Field Event Action Upload File Dial Extension Max Retry Times Description A unique ID containing alphabets numbers and u
112. te Make sure there is no route associate with the routegroup or it cannot be deleted 15 SMC SMCPBX10 Web Management Interface Logout Step 1 Step 3 Step 4 Step 5 Add Route Choose Trunk Add Trunk Assign Trunk ADD ROUTE GROUP e You may click a Group ID below to assign Routes to the Route Group or add a new Group ID coo O O OO O Group ID Description Associated Routes DEL ex AT A status Table 3 2 2 Add Routegroup Settings Field Description Description Arbitrary description information Click SET to add update the information Associated Routes Select routes belonged to this routegroup Click or button to add or remove a route to or from the routegroup The right box lists current selected routes Click SET to update the information Note the order of the selected routes is important since it decides which route will be matched first for an outgoing call f there is no appropriate routes to select initially one can come back later to revise it once the expected routes are added 3 2 3 Choose Trunk In the Choose Trunk page click SIP TRUNK or ANALOG PSTN TRUNK to select which kind of the trunks you want to add 7 Please refer to 6 4 for details 16 SMCPBX10 Web Management Interface Step 1 Step 2 Step 4 Step 5 Add Route Add Route Group Add Trunk Assign Trunk CHOOSE TRUNK SIP TRUNK ANALOG PSTN TRUNK Back ME A Status 3 2 4 Add Trunk 3 2 4 1 S
113. ter modifying the routegroup CLI Command Use one of the following commands Command Parameter Value modify rg lt Group ID gt addroute lt Route ID gt deleteroute description lt Description gt Note Do not add Route ID after deletroute command and the CLI system will delete the very last route in Associated Routes Delete a Routegroup The administrator can delete a routegroup Restart the PBX server in Admin Commands after deleting the routegroup CLI Command del rg lt Group ID gt SIP Trunk Configuration The administrator can display add edit or delete SIP trunk Show SIP Trunks Display one or all SIP trunks information CLI Command list siptrunk lt Trunk Identifier gt list siptrunk Add a SIP Trunk Add SIP trunk and restart the PBX server in Admin Commands after adding the SIP trunk CLI Command add siptrunk lt Trunk Identifier gt Note Some items have default values and the administrator may need to modify those values Modify a SIP Trunk 111 The administrator can modify SIP trunk Restart the PBX server in Admin Commands after modifying the SIP Trunk CLI Command Use one of the following commands Command Parameter Value modify siptrunk trunkid lt Trunk description lt Description gt Identifier gt dynapeer lt yes no gt nam
114. this extension associates with Password of this extension Same password must be configured on the device side as well Select the user this extension associates with If there is not any appropriate users to select one can come back later once the expected user has been added The usergroup that the extension can pick up The extension can set a usergroup that when any extension in the usergroup rings the extension can press 8 to pick up the call in ringing state Select enable to allocate voicemail account for the extension PIN to access voicemails This is mandatory if above voicemail option is enabled Enter maximum space in KBytes for voicemail Timeout for ringing before a call is answered 53 Allow LAN Use Only Disable NAT Traversal Call Keep Alive Registered Keep Alive Try Peer to peer RTP DTMF Mode Advanced Settings Selective Call Blocking Check to reject registration and calls from WAN in a SIP ID same as the extension number l e this extension must be on LAN IPPBX uses NAT traversal for outgoing traffics by default Select to disable NAT traversal if there is a machine that could handle NAT issues Select to check if the call is still ongoing in a certain time Select to check if the register still exists in a certain time If click YES IPPBX will attempt to notify the two peers in a conversation to try peer to peer RTP transmission This is suggested as long as phones support INVITE
115. tings shown in Table 6 5 3 Click BACK to see the updated information 6 5 3 Delete a Route Group 1 Select a Group ID 2 Click DEL to remove the route group from the Group ID 6 5 4 Search a Route Group 1 Type a group ID in the Search box or click a group ID in Group ID list 2 Click GO to see the Update page Table 6 5 Routegroup Configuration Settings Field Description Group ID A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum Description Arbitrary description information Click SET to add update the information Associated Routes Select routes belonged to this routegroup Click or a button to add or remove a route to or from the routegroup The right box lists current selected routes Click SET to update the information Note the order of the selected routes is important since it decides which route is matched first for an outgoing call If there is no appropriate routes to select initially one can come back later to revise it once the expected routes are added 6 6 SIP Trunk Configuration ASIP trunk refers to a SIP account on a remote call routing or gateway device A practical example is an account at an Internet Telephony Service Provider ITSP where a call is routed to a SIP client or off ramped to an analog subscriber via PSTN One could also build SIP trunk to a remote IPPBX to reach its extensions and PSTN ports 18 Please refer to 6 4
116. tration URL and click LINK as a shortcut to the device administration URL 2 Click EDIT to see the Enable Automatic Client Configuration ACC page Table 6 3 1 is a reference for detailed ACC settings which is used for auto configuring IP phones One can specify the MAC address and audio preferences of the phone 3 Click ENABLE to enable ACC function Enable will be displayed in the Auto Client Conf column Click EDIT and then DISABLE to disable the function 50 6 3 1 3 Delete a Device 1 Select a Device ID 2 Click DEL to remove the device from the Device ID 6 3 1 4 Search a Device 1 Type a group ID in the Search box or click a device ID in Device ID list 2 Click GO to see the data Table 6 3 1 ACC Automatic Client Configuration Settings Field Device Vendor Prefix MAC Address Codec Preference Redundant Servers Enable Voice Detection VAD DTMF mode Activity Description A unique ID containing alphabets numbers and underscore only without spaces 32 characters maximum The vendor Prefix s for SMC s IP Phones are as follows SMCDSP 200 dsp200 SMCDSP 205 dsp205 SMCWSP 100 wsp100 MAC address of the device Preference order of supported codec and packet times of the phone Enter the information as follows Proxy IP FQDN Specify IP address or fully qualified Proxy Port domain name and UDP port of the remote IPPBX Registrar Specify IP address or fully qualified IP FQDN d
117. ts a forwarding and click a when the forwarding is no longer required 6 3 3 Analog Phone The ANALOG PHONE MANAGEMENT page allows the administrator to create analog phones Select Device gt Analog Phone and one can add edit and delete analog phones Go to Service gt IPPBX Service and click RELOAD to activate changes Connect an analog phone to a FXS port and configure the properties of the port as detailed in Table 6 3 Extensions Add New Extension Pickup Unavailable User Voicemail Input Output Number Group Timeout Meroe Enable Gain Gain fax jo rae E bp Status 6 3 3 1 Add an Analog Phone 1 Click the ADD New tab to see the detailed ANALOG PHONE MANAGEMENT page 2 Enter settings shown in Table 6 3 3 Click ADD to see the newly added analog phone in the Extension Number 6 3 3 2 Edit an Analog Phone 1 Click a port in POTS Port 2 Edit settings shown in Table 6 3 3 Click UPDATE to see the edit information 6 3 3 3 Delete an Analog Phone 1 Select a POTS Port 56 2 Click DEL to remove the extension from the POTS Port Table 6 3 3 FXS Extension Configuration Settings Field POTS Port Extension Number Pickup Group Unavailable Timeout User Voicemail Voicemail PIN Max Voicemail Space T 38 Enabled UDPTL Redundancy Level Input Output gain Advanced Settings Selective Call Blocking Forward Options 17 Please refer to 6 1 for det
118. ttendant IVR for a trunk with Usergroup of Privilege dial_in gt Enter an IVR Name say Basic_AA gt Choose Thank you from Prompt list in Action Data block Click the next to the IVR Name box Click Cancel in the pop up window to confirm the Worktime setting is not required gt Click SAVE gt Now Basic_AA should be available in the IVR List of Trunk pages 7 11 2 Edit an IVR Menu 1 Click an IVR name in the All IVR Menus list 2 Click MODIFY if you want to change the prompt and worktime settings for the first level of IVR 3 Select a prompt and modify the worktime settings 4 Click UPDATE to change the promprt and worktime settings 5 For other settings edit settings shown in Table 7 11 6 Click SAVE to update the changes 7 11 3 Delete an IVR Menu 1 Click an IVR name in the All IVR Menus list 2 Click DEL to delete the IVR menu Table 7 11 1 Interactive Voice Response Configuration Settings Field Description All IVR Menus Select a preferred IVR menu name Info View the IVR menu as a tree view and displays information for items in the tree view IVR Name Specify the name of the IVR Rule Click a number 0 9 or in the Key list and one of the following actions in the Action list to associate an action with a key 87 Node Child Rule Action Data Active Worktime Group In Hour Actions Click ext and select a usergroup in the Group list in Action Data to allow dialing any exte
119. up ID to view the edit page 4 Enter settings shown in Table 6 2 5 Click BACK to return to the USERGROUP MANAGEMENT page Now you can see the newly added usergroup displayed in the Group ID 47 6 2 2 Edit a User Group 1 Click a usergroup name in the Group ID 2 Edit settings shown in Table 6 2 3 Click BACK to see the updated information 6 2 3 Delete a User Group 1 Select a Group ID 2 Click DEL to remove the usergroup from the Group ID 6 2 4 Search a User Group 1 Type a group ID in the Search box or click a group ID in Group ID list 2 Click GO to see the Update page Table 6 2 4 Usergroup Configuration Settings Field Group ID Description Associated Trunks Description A unique group name containing alphabets numbers and underscore only without spaces 32 characters maximum Arbitrary description information Click SET to add update the information Select routegroups and outbound trunks accessible by this usergroup Note the order matters the hunting sequence in run time Routegroup display available routegroups Trunk Display available trunks Select blocking to block calls that meet the route patterns in selected routegroup Loop back is especially for hop on and off function Select loopback to have the number after performing the route pattern in selected routegroup to go through the rules in Associate Trunks again Once find the matched rule the number will go to the rele
120. vant trunk Group ID The default number is 0 A trunk with Group ID 0 does not form a balance group with any 14 Please refer to 6 6 6 7 and 6 8 for details 48 Reachable User Groups Associated PBX Features Member List Auth Dial Passcode 6 3 Device Configuration other trunks in Group 0 If Group ID is 1 9 trunks with the same Group ID form a usage balance group Weight the weight of a trunk to be selected in a trunk balance group for an outgoing call Click or pore to add or delete the associate trunks After add all trunks click APPLY If there is not any appropriate SIP trunk and PSTN trunks to select come back later to revise selection once trunks have been created Select a usergroup and click that is reachable from this usergroup By default only users in the same usergroup can reach one another If there is not any appropriate usergroup to select come back later to revise this selection once more usergroups have been created Select PBX features enabled to this usergroup Here vm stands for Voice Mail mm for Meet me Conference and parkedcalls for Call Parking Most features have to be configured to function correctly Remember to examine the settings of selected features before activating current configuration Show the users associated with this usergroup If there is not any appropriate user to select come back later to select once one or more users have
121. www smc com Ud podr encontrar la informaci n relativa a servicios de soporte t cnico DUTCH Technische ondersteuningsinformatie beschikbaar op www smc com PORTUGUES Informa es sobre Suporte T cnico em www smc com SWEDISH Information om Teknisk Support nns tillg ngligt p www smc com INTERNET E mail address techsupport smc com Driver updates http www smc com index cfm action tech_support_drivers_downloads World Wide Web http www smc com 20 Mason Irvine CA 92618 Phn 949 679 8000 www smc com

SP-980 IPPBX User Manual - Edge-Core

Contents

Download Pdf Manuals

Related Search

Related Contents