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EX8300, EX8350 - Promise Technology, Inc.

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1. amp 2 Graphic View ST34001445 an Part 1 sT38002345 an Part 3 a sT38001345 an Part 2 sT38002345 an Part 4 The Drive Mapping tab shows how the stripe an mirror components of the RAID 10 logical drive are mapped to the physical drives Logical Drive Migration and Expansion The Logical Drive Migration tab enables you to migrate or expand a logical drive Migration is the process of changing the RAID level of an existing logical drive Expansion is the process of adding more physical drives to a logical drive while keeping the same RAID level The Migration feature applies to certain combinations of RAID level and number of physical drives as described in the table below 83 SuperTrak EX8300 EX8350 User Manual a a a a RAID 0 1 or 2 drives RAID 5 3 to 8 drives Increased performance RAID 10 4 drives and capacity adds redundancy RAID 0 3 drives RAID 5 4 to 8 drives Increased performance and capacity adds redundancy RAID 1 2 drives RAID 5 3 to 8 drives Increased performance RAID 10 4 drives and capacity RAID 10 4 drives RAID 5 4 to 8 drives Increased capacity The Expansion feature applies only to RAID 0 and RAID 5 logical drives You can add physical drives to a logical drive up to eight drives the maximum number Supported by the SuperTrak controller Migration and Expansion are not available for J BOD For more information see Migration and Expansion on page 113 You can set up an
2. 5 Right click on the Unallocated portion of Disk 1 and select New Partition from the popup menu The New Partition Wizard appears 128 Appendix A Partition and Format New Partition Wizard Welcome to the New Partition Wizard This wizard helps you create a partition on a basic disk basic disk is a physical disk that contains primary partitions extended partitions and logical drives Y ou can use any version of Windows or MS DOS to gain access to partitions on basic disks To continue click Next Cancel Click the Next button to start the wizard In the following windows do the following actions Click Next to move to the next window e Select Primary Partition e Specify the maximum available partition size in MB e Assign the available drive letter of your choice e Choose Format this partition with the following settings e File system NTFS Allocation unit size Default e Volume label Enter your choice of name e Do notcheck Perform a quick format or Enable file and folder compression Review your selections and click Finish The New Partition Wizard will disappear while partitioning and formatting begin This process will take some time The Disk Management window displays the progress 129 S uperTrak EX8300 EX8350 User Manual Lm Computer Management Bf m File Action View Window Help e mm ae B Computer Management Local volume Layout Type Fie System Status C
3. 6 Highlight Select Translation Mode and press Enter 7 Fromthe popup list highlight the target RAID level you want then press E nter The available target RAID levels depend on your current RAID level and the number of physical drives you chose to add 8 Highlight Next Step and press Enter 9 Press Y to confirm the Migrate operation on the selected logical drive The Migrate operation begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Migration 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the migrating logical drive and press the spacebar to mark it An asterisk appears atthe left of the selected logical drive 3 Highlight Pause Selected Background Activity and press Enter 4 Press Y to confirm the pause The Status of the migrating logical drive changes to Paused Resume To resume the Migration l In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the migrating logical drive and press the spacebar to mark it An asterisk appears atthe left of the logical drive Highlight Migrate Selected Logical Drive and press Enter Press Y to confirm the Migrate operation The Status of the migrating logical drive changes to Running 46 Chapter 4 SuperBuild Utility Logical Drive Problems W
4. Create Logical Drivef Step 1 2 Select Physical Drives ID Logical Drive Name Capacity Status 1 ST380013AS 80 03 Free 2 ST380013AS 03 Free 3 MHT2060BS 01 Free 4 MHT2060BS 01 Free 5 ST380013AS Mec Free 6 ST380013AS Q3 Free MHT2060BS 01 Free MHT2060BS 01 Next Step Return to Previous Menu Use this screen to select the physical drives for your logical drive 5 Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears atthe left of each selected physical drive When you have selected all your physical drives highlight Next Step and press Enter 11 SuperTrak EX8300 EX8350 User Manual 10 11 12 The Create Logical Drive Step 2 2 screen appears with default logical drive settings Create Logical Drive Step 2 2 Logical Drive Mame RAID Level RAID 0 56 Physical Drive ID Capacity Free Capacity Write Cache Policy Gigabyte Boundary Save Configuration Return to Previous Menu Press the arrow keys to highlight Logical Drive Name and press Enter Type a name for your logical drive and press Enter To change the RAID Level highlight RAID Level and press Enter In the popup menu highlight your choice of RAID Level and press Enter The available RAID Levels depend on the number of physicsal drives you selected for this logical drive To use less than the full physical drive capacity for thi
5. Free 37 27 GB Drive on Pot4 74 53 GB Free 74 55 GB gn B gn BB spare B Start Mow amp Schedule Disable Enable Start At 22 30 01 04 2005 Example 10 30 09 21 2004 hh mm ics sysym Click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame Click on the Enable radio button From the dropdown menus select a start time Start time is based on a 24 hour clock Click in Start At field to display a popup calendar Click on the start date in the calendar or enter a date manually Click the Schedule button Cancel a Schedule If you want to cancel the scheduled Migration do the following BOUM H Click on the Logical Drive View E icon in Tree View Click on the Logical Drive E icon Click on the Migration tab in Management View Click on the Disable radio button 86 Chapter 5 WebPAM Logical Drive Rebuild Rebuild refers to the process of repairing a logical drive by reconstruction the data on one of its physical drives This feature only applies to logical drives with redundancy RAID 1 RAID 5 and RAID 10 You can set up a Rebuild to Begin immediately on demand Schedule a Rebuild for a time when there is less demand on the RAID system Begin automatically when a logical drive goes critical or degraded see Create a Spare Drive on page 99 On Demand To rebuild a logical drive Click
6. 2 Hardware Information Maximum Mumber of Portis Maximum Physical Drivers Maximum Logical Drive z The Information tab displays with information about the controller Product Name The Promise product name for this controller BIOS Version Version number of the controller s BIOS Firmware Version Version number of the controller s firmware Driver Version Version number of the controller s software driver Maximum Number of Ports The number of ports on the controller Maximum Physical Drives The maximum number of physical disk drives the controller can support Maximum Logical Drives The maximum number of logical drives arrays the controller can support 62 Chapter 5 WebPAM Controller Settings Controller Information Settings Schedule Lock amp 3 View Change Controller Parameter Rebuild Rate Low Medium C High Media Patrol Rate Low Medium C High Micration Expansian Rate C Low Medium C High Initialization Rate Low 8 Medium C High Synchronization Rate C Low Medium C High Automatic Rebuild Status f Enable Disable Automatic Rebuild Policy Free amp Spare Spare Buzzer Status ie Enable e Disable SMART Status Enable C Disable 5 M A R T Check Polling Interval 30 seconats Submit Reset Default Click on the Settings tab to access controller settings Rates Allocates system resources between the background process such as Rebuil
7. 3 Create a new logical drive with the desired capacity 4 Restore the data to the new logical drive 115 S uperTrak EX8300 EX8350 User Manual 116 Chapter 7 Support e Frequently Asked Questions below e Contact Technical Support page 121 e Limited Warranty page 123 e Return Product for Repair page 125 Frequently Asked Questions This section lists frequently asked questions involving pre installation drive issues installation and post installation Pre Installation Speed Device Types Capacity Cabling What kind of HDDs can use for a SuperTrak EX Series logical drive You can use any Serial ATA hard drive s to create arrays on the SuperTrak EX Series Use matching drives for multiple drive arrays to maximize capacity usage as well as performance What it the maximum disk drive storage capacity of SuperTrak EX Series The SuperTrak EX8300 and EX8350 support up to 3 2 TB eight 400 GB disk drives Will ACPI work with HDDs on the SuperTrak EX Series Yes The SuperTrak Controller supports ACPI S1 3 and S4 standby modes Can use ATAPI devices on the SuperTrak EX Series No The SuperTrak Controller does not support ATAP I devices Will the SuperTrak EX Series work with 66MHz PCI bus speed S uperTrak EX8300 will work with a 66MHz PCI bus however the SuperTrak card itself requires a PCI X slot SuperTrak EX8350 will work in a PCI Express X4 or X8 slot 117 SuperTrak EX8300 EX8350 User Man
8. 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays Logical Drive Management Th Ligical Drive Name Capacity Create Logical Drive Delete Selected Logical Drive Return to Previous Menu 35 SuperTrak EX8300 EX8350 User Manual 2 Highlight Create Logical Drive and press Enter The Create Logical Drive Step 1 2 screen appears Create Logical Drivef Step 1 2 Select Physical Drives ID Logical Drive Name Capacity Status 1 ST380013AS 03 GB Free ST380013AS 03 GB Free MHT2060BS 01 GB Free MHT2060BS 01 GB Free ST380013AS 03 GB Free ST380013AS 03 GB Free MHT2060BS 01 GB Free MHT2060BS 01 GB Free Next Step Return to Previous Menu Use this screen to select the physical drives for your logical drive 3 Press the arrow keys to highlight a physical drive Then press the spacebar to select the physical drive An asterisk appears at the left of each selected physical drive When you have selected all your physical drives highlight Next Step and press Enter The Create Logical Drive Step 2 2 screen appears with default logical drive settings Create Logical Drive Logical Driva Mame RAID Level Physical Drive ID Capacity Free Capacity Btripe Size Init Moda Ha Write Cache Policy Write Back Gigabyte Boundary Ha Save Configuration Return to Previous Menu 4 Press the arrow keys to highlight Logical Drive Na
9. 2 When the Windows Setup window Is generated press S to specify an Additional Device s 3 Insert the Promise Technology driver diskette into drive A and press Enter 4 Choose WinXP Promise SuperTrak EX8300 8350 tm Controller from the list that appears on screen and then press the Enter 1 Press S to use the driver on the floppy disk and then press Enter to continue with installation 5 The Windows XP Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include WinXP Promise SuperTrak EX8300 8350 tm Controller 25 SuperTrak EX8300 EX8350 User Manual Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step 6 From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows XP installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the SuperTrak card you MUST load the SuperTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the SuperTrak card before completing this step After installing the SuperTrak card an
10. I accept the terms of the license agreement radio button Then click the Next button TE Promise WebPAM 2 0 InstallShield Wizard Click Next to install Promise WebPAM 2 0 to this directory ar click Browse to install to a different directory Directory Mame cProgram FilesiPramiseWwehbPAM 2 0 Browse WebPAM allahield C Back Cancel 17 SuperTrak EX8300 EX8350 User Manual 7 When the Choose Install Folder screen appears above make your selection of a folder for the WebPAM applications you are installing The default folder is C Program Files Promise WebPAM 2 0 If you wanta different folder type its location or click the Browse button and select a new location If you change your mind and want the default location click on the Back button then the Next button Click the Next button when you are finished TE Promise WebPAM 2 0 InstallShield Wizard Pe m x WaebPAM has the ability ta be installed with ar without Secure Sockets Layer 55 support The setting can be changed at anytime Please read the eh PAM Users Manual for additional information M External SSL Security WebPAM mm me ia AM 2 d is T x u a E g a FH InstallShield ud z a bw eo ee a Cancel 8 When the SSL Security Options screen appears above you can check E xternal Security An explanation follows External SSL Securit
11. Logical Drive 1 L Drive on Porti 74 53 GB Assigned Free 37 27 GB 37 20 GB L Drive on Porta 74 53 GB Assigned Free 37 27 GB 74 45 GH L Drive on Porta 74 53 GB Free 74 535 GB g gn gn Bn is W i From the Logical Drive dropdown menu select e Global Spare This Spare Drive can be used by any qualified Logical Drive Logical Drive The name of the logical drive to which this Spare Drive will be assigned or dedicated Click on a disk drive to select it Available drives have a black frame Selected drives have a red frame Drives with a blue frame are assigned to a logical drive You cannot assign a split drive as a Spare drive Click the Create button The new Spare Drive appears under Physical Drive View and Spare Drive View 100 Chapter 5 WebPAM Delete a Spare Drive To delete a spare drive E 2 Click on the Logical Drive View fir icon S elect the Delete tab Spare Drive View Information Create Delete amp 4 Spare Drive List Select Capacity Status a 37 27 GB Global Spare Check the box to the left of the spare drive you wantto delete Click the Delete button In the Confirmation box click the OK button The selected spare drive is deleted Battery The Information tab displays information about the cache backup battery To access the Controller Information tab click on the Battery ua icon in Tree View Temperature The battery s op
12. Physical Drive View Infarmation Split Merge Media Patrol Schedule amp 4 Physical Drive Overview Drive Model Capacity Status ST34001 445 af 2 GB Functional ST38002345 7453 GB Functional ST38001345 74 53 GB Functional 5138001345 74 53 GB Functional amp 4 Graphic View LI Drive on Part 1 37 27 GB Drive on Port 2 74 53 GB LI Drive on Part 3 74 53 GB 111 73 GB LI Drive on Part 74 53 GB ER EE gn gps To access Physical Drive View click on the Physical Drive View icon in Tree View From this window you can click on the links to access information and functions of individual physical drives and use the Split and Merge feature 66 Chapter 5 WebPAM Split a Physical Drive The action of splitting a physical drive effectively divides a single physical drive into two drives Each of the two portions can be used by separate logical drives Notes e You can split a physical drive only once e The physical drive must be Free You cannot split a physical drive assigned to a Logical Drive J BOD or Spare e You cannot assign a split drive as a Spare drive You can split a physical drive only once Physical Drive View Information Split Merge amp 3 Split Parameters Split Size a7 GB amp 2 Physical Drive Overview Select Port Ho Capacity C J3r 27 GB r4 53 GB F4 53 GB 74 53 GB To split a physical drive 1 Click on the Physical Drive View icon in Tree View 2 Clic
13. Thank you for purchasing one of Promise Technology s SuperTrak EX8300 or EX8350 RAID controllers About This Manual This User Manual describes how to setup use and maintain the FastTrak RAID controller It also describes how to use the Web Based Promise Array Management WebPAM RAID management software This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them S uperTrak EX8300 EX8350 User Manual Product Overview S uperTrak EX8300 and EX8350 are Serial ATA RAID controllers When used with WebPAM software the SuperTrak RAID Controllers offer a feature rich secure and versatile enterprise wide ATA RAID solution In addition the S uperTrak EX Series supports RAID expansion The resulting RAID environment allows users and administrators to configure manage and monitor everything f
14. 0 and J BOD below Hot Spare Drives The WebPAM software includes a hot spare drive feature See If a hot spare drive is available the SuperTrak Controller will automatically begin rebuilding the logical drive with the hot spare You must replace the failed drive which becomes the new hot spare If a hot spare drive is not available you must replace the failed drive after which the SuperTrak controller will automatically rebuild the logical drive For more information about hot spare drives see Spare Drives on page 99 and Hot Spare Drive s on page 112 In either case you must identify the failed drive so you can replace it See Identify a Failed Drive below Identify a Failed Drive To identify a failed disk drive 1 Inthe Main Menu highlight Physical Drive Management and press Enter Physical Drive Management ID Hodel Name Capacity Status 81380013A8 60 03 GB Asssigned Bt ExELUUEL 80 03 GB Assigned amp 0 01 GB ID 3 is missing 5138001345 80 03 MATZ06085 MHT2080B3 60 01 GB Assigned Return to Previous Menu 2 Check the list of physical drives against the actual disk drives attached to the S uperTrak controller In the example above there is not disk drive for ID 3 Assuming you installed a disk drive onto Channel 3 of the SuperTrak controller this is the failed disk drive S ee page 9 for a diagram of Channel numbers on the SuperTrak controller RAID 0 and JBOD Because RAID 0 and J
15. BOD logical drives are not fault tolerant there is no way to rebuild the logical drive when a disk drive fails After you replace the failed disk drive you must create a new logical drive and copy your data to it from a backup source 48 Chapter 5 WebPAM e Log in to WebPAM page 49 e Controller page 62 e Log out of WebPAM page 50 e Physical Drives page 66 e User Management page 51 e Logical Drives page 76 e Host Management page 59 e Enclosures page 97 e Utility Configuration page 60 e Spare Drives page 99 e SuperTrak page 61 e Battery page 101 Log in to WebPAM Double click on the WebPAM icon on your desktop right Or 1 Launch your Browser 2 Inthe Browser address field type in the IP address of the Host PC as explained below If you did not choose the External S ecurity option during WebPAM installation see page 18 use the Hegular connection If you chose the External Security option during WebPAM installation use the Secure connection Regular Connection WebPAM uses an HTTP connection llle esee http Enter the Host PC s IP address 000 eee eee 127 0 0 1 Enter the Port nalfibel jaa vont acr dee do Re ERU dcn 8080 Add to launch WebPAM ccc eee nnn promise Together your entry looks like this http 127 0 0 1 8080 promise Secure Connection WebPAM uses a secure HTTP connection https Enter the Host PC s IP address 000
16. Click on the Settings tab 52 Chapter 5 WebPAM Information Settings Events b lacalhost 192 168 1 184 Email Hotification I Select All Everts I Select All Information Events v Select All Warning Events I Select All Critical Events Disk Events IM Disk Plugged In M Disk BSL Update M Disk BSL Cleared I Disk Error Fixed M Bad Block Remapped F Disk Patrol Progress IM Enclosure voltages Error Y Enclosure Voltage 2 Error M Enclosure Temperature Error Iv Battery Temperature Error Iv Battery voltage Error m The image above was shortened to fit into the available space Iv Battery Communication Error 4 Check the boxes of the notification events that you want to have reported to you via email and popup messages To select events by their severity check one of the four Select Events boxes at the top of the window See the table on the next page 5 Click on the Submit button 53 S uperTrak EX8300 EX8350 User Manual Event Notification Severity Levels Information Events Disk Plugged In Disk BSL Update Disk BSL Cleared Disk Error Fixed Bad Block Remapped Disk Patrol Progress Disk Media Patrol Started Disk Media Patrol Completed Disk Media Patrol Paused Disk Media Patrol Resumed Disk Media Patrol Aborted Disk Media Patrol Aborted with Error Array Online Array Created Array Deleted Array Cache Mode Changed Synchronization Requested Synchronization Started Synchronization Com
17. Delete Selected Logical Drive 3 Pa Return to Previous Henu 2 Highlight the logical drive you wish to delete and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Delete Selected Logical Drive and press Enter 38 Chapter 4 SuperBuild Utility 4 Press Y to confirm logical drive deletion Logical Drive Management ID Logical Drive Mame Capacity Status 0 LogDrv A 179 83 GB Ok c 1 LogDrw 175 83 GB Ok Create Logical Drive Delete Selected Logical Drive Return to Previous Menu The selected logical drive is removed from the list Background Activity The SuperBuild utility provides maintenance repair and enhancement functions for your logical drives including Rebuild Initialization Synchronization and Migration Rebuild a Logical Drive Fault tolerant RAID 1 5 and 10 logical drives go Critical when a disk drive fails The Rebuild operation enables you to replace the failed disk drive in your logical drive You must have a Free disk drive of adequate size on your Host PC system in order to do a Rebuild To Rebuild a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity f Device Type Status Percentage LD 0 No BGA Critical N A LD 1 Ho BGA Ok i Rebuild Salected Logical Drive Initialize Selected Logical Drive Synchronize Selected Logical Drive
18. Management Infarmation Settings Events E User Settings User ID sammy Display Name Samuel Adams 4 20 numbers and or letters Old Password fee kikkxkik Mew Password 0 8 numbers and or letters Retype Password oe Email sactams promise com amp 2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost mi I v mi EM 3 UnderHostUser Rights check the boxes to select rights for this user Creation Permission to create a logical drive and a spare drive Deletion Permission to delete a logical drive and a spare drive Maintenance Permission to migrate rebuild and synchronize a logical drive to run Media Patrol on a physical drive make controller and physical drive settings Notification Permission to receive notification of events affecting the logical drive 4 Uncheck the boxes of rights to be deleted 5 Click the Submit button 58 Chapter 5 WebPAM Host Management This function provides information only There are no user settings To access Host Management l 2 Under Administrative Tools in Tree View click on the Host Management a icon Host Management Information Host List IP Address Display Hame H HostSystem Under Host List click on the link to the host you want to see The Host PC link always 127 0 0 1 Information Basic Information WebP AM version 2 1 0 3 Display Mame HostSvystem IP
19. Resume To resume the Rebuild l In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the Rebuild logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive Highlight Rebuild Selected Logical Drive and press Enter Press Y to confirm the R ebuild The Status of the rebuilding logical drive changes to Running 40 Chapter 4 SuperBuild Utility Initialize a Logical Drive To initialize a logical drive is to erase all information on the physical disk drives that belong to the logical drive This action is helpful when the disk drives have been previously used or when you want to keep a logical drive but remove all the data You can specify initialization when you create a logical drive or do it later The procedure show below is for existing logical drives If you initialize the logical drive when you created it you do not need to initialize it again There are two levels of initialization e Quick Erases the Master Boot Record MBR on all disk drives e Full Erases the MBR and all of the data on all disk drives Caution Initialization of an existing logical drive will result in the loss of all data saved on the logical drive To initialize a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity p
20. aa vint ch crede tet ei erre ce ite en 25 Windows XP Install Driver During New OS Installation lessen 25 Install Driver in an Existing System 0 cee eee 26 Conii Meala 35 999 5 0 5 27328 9 Sore NE ace ed a i dere 26 Windows 2000 Install Driver During New OS Installation cee es 2 Install Driver in an Existing System llll een 2 COMMING EA I UO uc ice ne arn pu peo ute Seek abends ied DS 28 Red Hat Linux 8 0 9 0 EL 3 0 EL 4 0 Install Driver During New OS Installation cee 28 Install Driver in an Existing System 0 0 cee eee 29 SuSE Linux 9 1 9 2 ES 9 0 Install Driver During New OS Installation Single Processor 29 Install Driver During New OS Installation Multi Processor 29 Install Driver in an Existing System 1 cc es 30 23 SuperTrak EX8300 EX8350 User Manual Windows Server 2003 Install Driver During New OS Installation l Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears When the Windows Setup window is generated press S to specify an Additional Device s Insert the Promise Technology driver diskette into drive A and press Enter Choose Windows 2003 Promise SuperTrak EX8300 8350 tm Controller from the list that appears on screen and then press the Enter 1 Press S to use the driver on the floppy disk and t
21. and click Next 24 13 14 Chapter 3 Installing Software Drivers Under Select the device driver you wantto install click Have Disk Under Install from Disk type A wnet wnet and click OK Under Select the device driver you wantto install click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish If the New Hardware Wizard appears again close it Click Yes to restart your PC Remove the Promise SuperTrak Driver diskette When the Found New Hardware Wizard appears a second time select Install the Software Automatically Recommended and click Next If a warning about Windows Logo testing appears click Continue Anyway Under Completing the Found New Hardware Wizard click Finish Note Check the readme file included with the driver files for instructions on installing the RAID Console Confirm Installation 1 Fromthe Windows Desktop open the Control Panel from My Computer 2 Click on Performance and maintenance 3 Click on the System icon 4 Choose the Hardware tab and then click the Device Manager button 5 Click the in front of SCSI controllers Windows 2003 Promise SuperTrak EX8300 8350 tm Controller should appear Windows XP Install Driver During New OS Installation 1 Start the installation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears
22. another drive either identical or larger in order for the RAID system to rebuild and restore optimal configuration 93 SuperTrak EX8300 EX8350 User Manual A non fault tolerant logical drive RAID 0 goes offline when a disk drive is removed or fails Since the logical drive is not fault tolerant the data stored in the disk array is no longer accessible If one disk drive fails all of the data on the logical drive is lost You must replace the failed drive Then if the logical drive had more than one disk drive delete the logical drive and re create it Restore the data from a backup source When a Disk Drive Fails The following will occur when a disk drive fails or goes offline e The SuperTrak Controller s audible alarm if enabled will sound e The SuperSwap Status LED changes from green to red e WebPAM reports the condition in Tree View with popup messages and if E vent Notification is set up email messages e If you have a RAID 1 or a 3 drive RAID 5 logical drive with a hot spare drive properly configured the logical drive will automatically rebuild itself using the spare drive t Promise WebPAM Logical Drive View Information Create Delete Synchronization Schedule Logical Drive Overview Assigned Hame RAID Level Status Background Activity Logical Drive 1 RAID 5 Critical Idle i Administrative Tools SE TBI EE E Cif SuperTrak Ex8350 i e amp Controller 1 E Controller 2 Bl Ph
23. cannot migrate or expand a logical drive when it is Critical or performing activities such as Synchronizing or Rebuilding Ranges of Logical Drive Expansion There are limitations to how large you can expand a logical drive depending on the size of your current logical drive The current PC Operating Systems support a 10 byte LBA format This means that a logical drive can have up to 4 billion address blocks or sectors Multiply the number of blocks by the sector size to find the capacity of a logical drive 4 000 000 000 blocks x 512 bytes per sector 2 048 000 000 000 bytes of data for a 2TB drive Note that you cannot change the size of the sectors nor can you increase the number of address blocks above 4 billion As a result there are range limits imposed upon logical drive expansion as shown in the table above For example e You can expand a 2 5 TB logical drive up to 4 TB e You can only expand a 1 9 TB logical drive up to 2 TB See the chart on the next page 114 Chapter 6 Technology Background Maximum LD Expansion Size 8 to 16 TB 16 TB 4096 bytes Current LD Size You can direct WebPAM to expand a logical drive beyond the maximum expansion size However when expansion is finished your logical drive will be the maximum size listed in the table If you require a logical drive larger than the maximum expansion size 1 Backup the data from the current logical drive 2 Delete the current logical drive
24. damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the S uperTrak card or its subassemblies Warning Before installing the adapter into an existing system backup any important or useful data Failure to follow this accepted PC practice could result in data loss S uperTrak EX8300 EX8350 User Manual Note The SuperTrak EX8300 and EX8350 RAID Controller cards are PCI Plug n Play PnP devices No changes are necessary in the motherboard CMOS BIOS Setup for resources or drive types in most applications Install the SuperTrak EX8300 Card The SuperTrak EX8300 card fits into any available 3 3 volt PCI X slot You cannot plug the SuperTrak card into a 5 volt PCI slot 1 Remove the cover of your system 2 Remove the inside slot cover of an available PCI X sloton the motherboard e 3 Install the SuperTrak card into the open slot above 4 Fasten the SuperTrak card bracket to the system case above Attach your system case s 2 or 4 pin LED cable to the LED connector on the SuperTrak card see page 9 Chapter 2 Installation Install the SuperTrak EX8350 Card The SuperTrak EX8350 card fits into any available 3 3 volt PCI Express XA slot You can also plug the SuperTrak card into a PCI Express X8 slot 1 Remove the cover of your system 2 Remove the inside slot cover of an available PCI Express slot
25. data block size as your stripe block size Generally speaking email POS and webservers prefer smaller stripe block sizes Video and database applications prefer larger stripe block sizes Gigabyte Boundary The Gigabyte Boundary feature is designed for logical drives in which a drive has failed and the user cannot replace the drive with the same capacity or larger Instead the Gigabyte Boundary feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive for example an 80 5GB drive would be rounded down to 80GB This can be helpful in the event that a drive fails and an exact replacement model is no longer available Initialization Initialization is the process of setting all of the data bits on all of the disk drives to zero This has the effect of erasing any existing data from the drives This action is especially helpful in creating accurate parity in logical drives with more than four drives Initialization applies to RAID 0 1 5 and 10 It does not apply to J BOD When you create one of these logical drives you can specify Quick F ast Initialization or F ull Initialization See Create a Logical Drive on page 35 or page 76 The Full Initialization process begins immediately after the logical drive is created and may take some time to finish depending on the size of the disk drives in your logical drive Your logical drive is available while initializati
26. dedic wee deter be De tears 83 Logical Drive Migration and Expansion 000 eee 83 OT Demand si shane ake ee header dee s 84 Scheduled sdb n eae ER Set pus dole ee SUP 85 Cancel a Schedule crearii ac deAO bat pede ase we vOv NAA 86 Logical Drive Rebuild cee es 87 On DEMand 22305 eus eS tte eae 9 ud eee eee ae oad 87 SERnedUlbp as Bet Rte don Edo a aD aai 88 Cancela Schedule x ui qoippe dee OD sebo Spe OR ep an Pub dot 89 Automatic Rebuild fected ix xe nee em Y RR s 89 ynchronize R edundancy Check All Logical Drives 89 Logical Drive Synchronization Redundancy Check 91 OnDemand agile ls dow EP ETT ay dade ac olnes detente Doe Alas 91 sgg P ETE 92 cancela Schedule 55 deb Toce eae AC oS lhe ede N ee 92 Logical Drive Initialization 0 0 ce ee eee 93 Logical Drive Activation ccc ee ees 93 Logical Drive Critical Offline cc eee 93 When a Disk Drive Fails 0 00 eee ees 94 Replace the Failed Disk Drive 00 eee ees 95 Rebuild Your Logical Drive llle 95 vil S uperTrak EX8300 EX8350 User Manual Chapter 5 WebPAM continued CIO SUNOS iiu sociae Spe aah ou eer e on oak ee I e AUR Ui ras 97 Enclosure VIEW der S asco deo Dodo Oeo dde uli 97 EDCIOSHI BE e a aioe qusc n ade uU CA RUD cep ee 97 S Pare DIVES 352 0 30 9 X xou ALIS edes ai eu SEA Cede ERU mace d 99 Spare Drive View lsse RR mee 99 Create a Spare Drive 4x ded wed ss o de eta 99 De
27. down to the nearest whole gigabyte It allows you to install a slightly smaller within 1 GB replacement drive should the need arise This is the default e None No Boundary function S elect an Initialization policy from the dropdown menu Fast Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive Full Initialization Erases all sectors of the physical drives being added to the logical drive e None No initialization This choice is not recommended Click the Finish button 79 S uperTrak EX8300 EX8350 User Manual If there are physical drives available the Select RAID Level screen appears again where you can create an additional logical drive Logical Drive Information Information Settings Drive Mapping Migration Rebuild Synchronization Initialization Activation Basic Information Assigned Mame Logical Drive 1 RAID Level RAID 5 Stripe Size B4KB Capacity 74 54 GB Status Functional Backaround Activity Idle Q Graphic View J Drive on Port 1 74 53 GB Assigned Free 37 27 GB 37 20 GB J Drive on Port 2 37 27 GB Assigned 37 27 GB C Drive on Port3 74 53 GB Assigned Free 37 27 GB 74 45 GB gps Bn Bn to Logical Drive 1 E Spare m Invalid Click on the Logical Drive amp Icon to see all of the information about your new logical drive Before you can use your new logical drive you must partition and format th
28. in Management View 8 Logical Drive Information Information Settings Drive Mapping Migration Rebuild Synchronization Initialization amp 4 An automated process of checking data and parity Policy Fix E i Schedule C Disable Enable C By Day start at 0 0 By Week HM af Every Sunday C By Month start at 0 o 7 onthe Tst Example 10 30Chh min EM In the Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies Click on the Enable radio button Click on the by Day by Week or by Month radio button From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock Click the Schedule button Cancel a Schedule If you want to cancel the scheduled Synchronization or Redundancy Check do the following l 2 Click on the Logical Drive View E icon in Tree View Click on the Logical Drive E icon 92 Chapter 5 WebPAM 3 Click on the Synchronization tab in Management View 4 Click on the Disable radio button Logical Drive Initialization When logical drive is first created you can select one of three choices for initialization e Quick Initialization Erases the reserve and master boot sectors of the physical drives being added to the logical drive Full Initialization Erases all sectors of the physical drives being ad
29. level of an existing logical drive Expansion is the process of adding more physical drives to a logical drive while keeping the same RAID level See Migrate a Logical Drive on page 44 or Logical Drive Migration and Expansion on page 83 for instructions how to migrate or expand a logical drive The Migration feature applies to certain combinations of RAID level and number of physical drives as described in the table below NEN ME NEN NEN E RAID 0 1 or 2 drives RAID 5 3 to 8 drives Increased performance RAID 10 4 drives and capacity adds redundancy RAID 0 3 drives RAID 5 4 to 8 drives Increased performance and capacity adds redundancy RAID 1 2 drives RAID 5 3 to 8 drives Increased performance RAID 10 4 drives and capacity RAID 10 4 drives RAID 5 4 to 8 drives Increased capacity 113 SuperTrak EX8300 EX8350 User Manual The Expansion feature applies only to RAID 0 and RAID 5 logical drives You can add physical drives to a logical drive up to eight drives the maximum number Supported by the SuperTrak controller Migration and Expansion are not available for J BOD Important e The Target logical drive may require more disk drives than the Source logical drive e Ifthe Target logical drive requires an EVEN number of disk drives but the Source logical drive has an ODD number ADD a disk drive as part of the migration process e You cannot reduce the number of disk drives in your logical drive e You
30. performed in parallel The reads are performed using elevator seek and load balancing techniques where the workload Is distributed in the most efficient manner Whichever drive is not busy and Is positioned closer to the data will be accessed first With RAID 1 if one disk drive fails or has errors the other mirrored disk drive continues to function This is called Fault Tolerance Moreover if a Spare disk drive is present the spare drive will be used as the replacement drive and data will begin to be mirrored to it from the remaining good drive Data Mirror 91 Disk Drives Figure 2 RAID 1 Mirrors identical data to two drives Due to the data redundancy of mirroring the capacity of the logical drive is only the size of the smallest disk drive For example two 100GB disk drives which have a combined capacity of 200GB instead would have 100GB of usable storage when set up in a mirrored logical drive Similar to RAID 0 striping if disk drives of different capacities are used there will also be unused capacity on the larger drive RAID 1 logical drives on FastTrak consist of two disk drives 105 S uperTrak EX8300 EX8350 User Manual RAID 5 Block Striping with Distributed Parity RAID 5 organizes data across the disk drives of the logical drive and stores parity information on to a disk drive dedicated to this purpose This organization allows increased performance by accessing multiple disk drives simultaneously for e
31. throughput Good aggregate transfer rate Recommended Applications for RAID 5 e File and Application servers e Intranet servers e WWW E mail and News servers Most versatile RAID level RAID 10 Advantages Disadvantages Implemented as a mirrored logical drive Very high disk overhead uses only whose segments are RAID 0 logical 50 of total capacity drives High I O rates are achieved thanks to multiple stripe segments Recommended Applications for RAID 10 e Imaging applications e Database servers e General fileserver JBOD Advantages Disadvantages Easy management of multiple No increase in performance capacity or independent disk drives fault tolerance Recommended Applications for J BOD e Non critical file storage e Swappable data storage 110 Chapter 6 Technology Background Choosing Stripe Block Size The stripe block size value can be set to 32 KB 64 KB and 128 KB 64 KB Is the default This selection will directly affect performance There are two issues to consider when selecting the stripe block size e Choose a stripe block size equal to or smaller than the smallest cache buffer found on any disk drive in your logical drive A larger value slows the logical drive down because disk drives with smaller cache buffers need more time for multiple accesses to fill their buffers e fyour data retrieval consists of fixed size data blocks such as some database and video applications choose that
32. to access information and functions of individual logical drives and use the Create and Delete features Create a Logical Drive A logical drive is a collection of physical drives in a RAID To create a new logical drive 1 Click on the Logical Drive View E icon 2 Click on the Create tab 76 Chapter 5 WebPAM Select RAID Level Redundant Array of Independent Disks RAID combines multiple physical drives to form one logical drive RAID 0 Data striped across 2 or more drives for increased performance but no data protection C RAID 4 Mirrored pairs of drives for data protection with increased read performance RAID 5 Striped parity on 3 or more drives ultimate data protection capacity and performance balance C RAID 10 Data mirrored then striped across 4 drives for double drive failure protection C JBOD Just a Bunch Of Drives independent connected drives with no RAID interconnection BE MEME 3 S elect the radio button beside the RAID level you want for your logical drive WebPAM displays the RAID levels you can use with the available disk drives You can also select BOD on this screen See Choosing a RAID Level on page 109 for information about the advantages and requirements of the available RAID levels and J BOD Select Drive Type Please select free drives or one logical drive that still have available space Select Drive Type Free Drives G Logical Drive 1 C M
33. unauthorized modification s performed by the end user b operation outside the environmental specifications for the product C accident misuse negligence misapplication abuse natural or personal disaster or maintenance by anyone other than a Promise or a P romise authorized service center Disclaimer of other warranties This warranty covers only parts and labor and excludes coverage on software items as expressly set above Except as expressly set forth above Promise DISCLAIMS any warranties expressed or implied by statute or otherwise regarding the product including without limitation any warranties for fitness for any purpose quality merchantability non infringement or otherwise P romise makes no warranty or representation concerning the suitability of any product for use with any other item You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used Promise DOES NOT WARRANT thatany productis free from errors or that it will interface without problems with your computer system It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly No other document statement or representation may be relied on to vary the terms of this limited warranty P romise s sole responsibility with respect to any pro
34. 08 Chapter 6 Technology Background Choosing a RAID Level There are several issues to consider when choosing the RAID Level for your logical drive The following discussion summarizes some advantages disadvantages and applications for each choice RAID 0 Advantages Disadvantages Implements a striped disk logical drive Nota true RAID because it is not fault the data is broken down into blocks and tolerant each block Is written to a separate disk The failure of just one drive will result in drive all data in an logical drive being lost I O performance is greatly improved by S hould not be used in mission critical spreading the I O load across many environments channels and drives No parity calculation overhead is involved Recommended Applications for RAID 0 e Image Editing e Pre Press Applications e Any application requiring high bandwidth RAID 1 Advantages Disadvantages Simplest RAID storage subsystem Very high disk overhead uses only design 50 of total capacity Can increase read performance by processing data requests in parallel since the same data resides on two different drives Recommended Applications for RAID 1 e Accounting e Payroll e Financial e Any application requiring very high availability 109 SuperTrak EX8300 EX8350 User Manual RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on Medium Write data transaction rate
35. 10 When the Install Complete screen appears above the installation process is finished Click the Finish button 20 Chapter 2 Installation E Promise WebPAM 2 0 InstallShield Wizard E E B xj Pramise WebPAM has been finished to install We suggestyou going to Promise Warranty Registration web site and registering it and your data for support service You can click the following check box to go to Warranty Registration web site ar nat Promise thank far your choice 11 When the Install Complete screen appears above the installation process is finished Click the Finish button to go to the Promise Registration website Important Registration of your VTrak and WebPAM provides useful information that helps Promise Technologies to offer better products and support Please take a few minutes to register Thanks This completes the WebPAM installation Go to Chapter 5 WebPAM on page 49 for information about using WebPAM S uperTrak EX8300 EX8350 User Manual 22 Chapter 3 Installing Software Drivers Following are driver installation procedures for the SuperTrak EX8300 and EX8350 RAID Controller cards Download the latest drivers from the Promise Technology website at www promise com Procedure Page Number Windows Server 2003 Install Driver During New OS Installation llle 24 Install Driver in an Existing System llle een 24 Confirm Installa ofi soie cierto t gee
36. 3 Install Driver During New OS Installation 24 Install Driver in an Existing System ssle eese 24 Confirm InstallatiOfi s ut cache RE Ra tO NER E CER e 25 Windows XP Install Driver During New OS Installation 25 Install Driver in an Existing System eee es 26 Confirm Installation 3 3 3 c e x ped Eae e a ace ECC a de 26 Windows 2000 Install Driver During New OS Installation 27 Install Driver in an Existing System suasana eee es 27 Conima INStallatOn s e i oed a aaa wee 28 Red Hat Linux 8 0 9 0 EL 3 0 EL 4 0 Install Driver During New OS Installation 28 Install Driver in an Existing System eee es 29 SuSE Linux 9 1 9 2 ES 9 0 Install Driver During New OS Installation Single Processor 29 Install Driver During New OS Installation Multi Processor 29 Install Driver in an Existing System ee es 30 Chapter 4 SuperBuild Utility 31 SuperTrakBlOS kcachinent ace ae eee deo i Seo ck a Ce d esr ed 31 Main MENU decise o e at a1 9 OE dedos Nora ced dd uror daro 32 Adapter Selection lseeeee RI 33 Controller dO TOIT HO D 6g dap pide ge OR bd EROR C Ce b we saw d 33 Physical Drive Management ssse n nne 34 SuperTrak EX8300 EX8350 User Manual Chapter 4 SuperBuild Utility continued Logical Drive Management ccc eee tees 35 Display Logical DIVES usas qae 3
37. 59 Utility Configuration s uds dex EC EAR 3E Roe hr 60 SUDSFPESK ah ava gat cartel ard Ges v ae ets de au de aid UM d CERA SCR PI 61 CONTO eu sescenti 2O CARD E ee edes RE bt abba t 62 Controller Information 42 dak ddck eme PU qt d OR p 8 rc ce 62 ControllerSettingS llle III 63 Conmoller Schedule qaaa wd sr OUO RESO e a a cR se ER 64 Delete a Scheduled Process eee 64 CODUTOlIe BOCK aun eco asc niodo vede eG vod a de oci ed ob o de 65 vi Contents Chapter 5 WebPAM continued P hysicalDIVOeS a acter ack u bowl thems ware kon dak BS m ROS Ree a 66 Physical DIVE VIGW Scusciaaies quede det ened twa eet ain ates 66 Splita Physical DIVE serimi cic or ot RR rea cn SR ORC 67 Merge a Physical Drive s uo ure ro e CC e oC pos 68 Media Patrol Schedule 0 ccc ees 69 Physical Drive Information 0 0 cece ees 70 Physical Drive SettingS nuanua naaa eee 71 Physical Drive Media Patrol 0 ccc eee ees 72 Physical Drive Bad Sector Log cee ee 73 Locate a Physical Drive cc ee tes 74 Logical DIOS us dicted aiden ee date REN eee COE 76 EOgIC aL DIVe MVIOW ure x xni eek seh aed awa dee eu 76 Create a Logical Drive ce es 76 WOO vb og drtetu tates Got aan ad anol aca dug de ire Ie A dean Void ute Dt ND Scd 90 Delete a Logical Drive cc nn 81 Logical Drive Information ccc nn 81 Logical Drive Settings 0 cece eens 82 Logical Drive Mapping 4 pce C eng
38. 93 da ede es atin 35 Create a Logical Drive lleee es 35 Delete Logical DIVe presaren doce S I Hc p 38 Backgroumg ACUWILY x dee dea Ihe ar Eee Pesan REN eal eC ed 13 39 Rebuild a Logical Drive 0 ccc ees 39 Initialize a Logical Drive llsee ees 40 Synchronize a Logical Drive ce eee 42 Migrate a Logical Drive lese n 44 Logical Drive Problems ssee mee 47 Logical Drive Critical sisri sirdir tinina es 47 L gical DIVe QIPe 44 094 45 4 224 895 7S haa ee ha 47 Hot Spare DIVES usa zara xa tux ES eR dovrei 48 Identify a Failed Drive lle e 48 RAID 9 and BOD 5 du d dece eg e cC what a ade 48 Chapter 5 WebPAM ined unes ee Uo Dos Rode RrUHO SOR ELO oe 49 Eog Ib to WeDP AM 4 rdc Ere ko are ache a a aia aba dienes des 49 Regular Connection 0 ccc rns 49 SECUS COMECON iro equites PUPA EROS ene eee 49 Log outof WebPAM see RI ee 50 User Matiadgebe lb osa snuck oe deri P m eL dep CUR ROC b S eftt qol dut 51 Ada USET icy dict rarita redes he abr roa I Reid eiie 51 Event NOUMNCAUON atia gaara ur ea REEL Y RACE 52 Event Notification Severity Levels 0 cece eae 54 Delete d USEF cute da aches debo gere ewes SOR ph o8 dye ead 55 Change aUsers Password cece eee 55 Change a User s Email Address 0 0 cutee eee 56 Change a User s Access Rights 00 eee eens 57 Host MafhiagemellE u uot ob ed e doce des po Re c ope Le gods
39. Address 192 158 1 184 Operating System Windows 2003 5 2 Java Virtual Machine Java HotSpot TM Client vM 1 4 2 b28 Sun Microsystems Inc The Information tab displays with information about the Host PC WebPAM Version The version number of the WebPAM software Display Name The display name of the Host PC localhost is the default IP Address 127 0 0 1 is the IP address of the Host PC accessed at the Host PC Other addresses such as 192 168 1 184 refer to a Host PC accessed over the network Operating System The Operating System running on the Host PC J ava Virtual Machine The version number of J VM running on the HostPC 59 SuperTrak EX8300 EX8350 User Manual Utility Configuration Use this function to make email settings for WebPAM and also to set the refresh interval for the Event Frame 1 Under Administrative Tools in Tree View click on the Utility Configuration T icon Utility Configuration Settings Configuration Display email of the person from Email Sender Raiomanager promise com whom every email notification iz sending out Email Server mail promise com Display name of the Email Server n Display subject of the every Email Email Subject Promise Controller Error Hu End E Event Frame fo Display Refreshing time af the event Refresh Time SECS frame 2 Enter the Sender s address in the Email Sender field Be sure the sender has an account in your email system See y
40. Fax Technical Support 886 3 578 2390 Attention Technical Support Phone Technical Support 886 3 578 2395 ext 8870 9 00am 5 30pm M F Taiwan Time If you wish to write us for Promise Technology Inc support Attn Technical S upport 2F No 30 Industry E Rd IX S cience based Industrial P ark Hsinchu Taiwan R O C China E mail Support support china 9 promise com Fax Technical Support 486 10 8857 8015 Attention Technical Support Phone Technical S upport 86 10 885 7 8085 8095 9 00am 6 00pm M F China Time If you wish to write us for Promise Technology China support Attn Technical S upport Room 1205 Tower 3 Webok Time Center No 17 South Zhong Guan Cun Street Hai Dian District Beijing 100081 China Limited Warranty Promise Technology Inc Promise warrants that for three 3 years from the time of the delivery of the product to the original end user a the product will conform to P romise s specifications b the product will be free from defects in material and workmanship under normal use and service This warranty a applies only to products which are new and in cartons on the date of purchase b is nottransferable 123 S uperTrak EX8300 EX8350 User Manual C is valid only when accompanied by a copy of the original purchase invoice d Is not valid on spare parts fans and power supplies This warranty shall not apply to defects resulting from a improper or inadequate maintenance or
41. Fercentage H A LD 0 a BG Ok T LD 1 Ho EGA Q H A on uis d Selected Logical Drive tialize Belected Logical Drive T ica Synchronize Migr d Sel lected Lo Jic cal Drive Pause rags md Logical Drive Return to Previous Menu 2 Highlight the logical drive you want to initialize and press the spacebar to mark it An asterisk appears atthe left of the selected logical drive 3 Highlight Initialize S elected Logical Drive and press Enter The Initialize Selected Logical Drive screen appears iza Selected Logi cal Drive t Initialize Made Full Next Step Raturn to Previous Menu 4 Highlight S elect Initialization Mode and press Enter 41 SuperTrak EX8300 EX8350 User Manual 5 From the popup list highlight Quick or Full then press Enter Quick erases the MBR only Full erases the MBR and all the data 6 Highlight Next Step and press Enter 7 Press Y to confirm the Initialization operation on the selected logical drive The Initialization begins immediately A quick initialization takes only a moment The length of time for a full initialization required depends on the size of the logical drive and other operations Pause To pause a Full Initialization 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the initializing logical drive and press the spacebar to mark it An asterisk appears atthe left of the selected logical drive 3 H
42. Higher data transfer rates for increased server performance Increased overall storage capacity for a single drive designation such as C D E etc Data redundancy fault tolerance for ensuring continuous system operation in the event of a hard drive failure Different types of logical drives use different organizational models and have varying benefits Also see Choosing RAID Level on page 109 The following outline breaks down the properties for each type of RAID logical drive 103 S uperTrak EX8300 EX8350 User Manual RAID 0 Stripe When a logical drive is striped the read and write blocks of data are interleaved between the sectors of multiple disk drives Performance is increased since the workload is balanced between drives or members that form the logical drive Identical drives are recommended for performance as well as data storage efficiency The logical drive s data capacity is equal to the number of drive members multiplied by the smallest logical drive member s capacity lt Data Stripe Disk Drives Figure 1 RAID 0 Striping interleaves data across multiple drives For example one 100GB and three 120GB drives will form a 400GB 4 x 100GB logical drive instead of 460 GB RAID 0 logical drives on FastTrak consist of one or more disk drives 104 Chapter 6 Technology Background RAID 1 Mirror When a logical drive is mirrored identical data is written to a pair of disk drives while reads are
43. ID Level Status Background Activity Capacity Jw PROMISE LD 1 RAID 0 Functional lale 143 06 GB Submit Reset Check the box to the left of the logical drive you want to delete Click the Submit button In the Confirmation box click the OK button In the Warning box click the OK button Ore ue o The selected logical drive is deleted Logical Drive Information Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you wantto see 81 SuperTrak EX8300 EX8350 User Manual Logical Drive Information Information Settings Drive Mapping Migration Rebuild Synchronization Initialization Activation Q Basic Information Assigned Mame Logical Drive 1 RAID Level RAID 5 Stripe Size 64KB Capacity 74 54 GB Status Functional Background Activity Idle Q Graphic View _ Drive on Port 1 74 53 GB Assigned Free 37 27 GB 37 20 GB Drive on Port 2 37 27 GB Assigned 37 27 GB C Drive on Port 3 74 53 GB Assigned Free 37 27 GB 74 45 GB Drive on Port 4 74 53 GB Dedicated Spare 74 53 GB gn Bn n to Logical Drive 1 I Spare d Invalid From this screen you can click on the links to access the Settings Drive Mapping Migration Rebuild Synchronization Initialization and Activation features The features that apply t
44. Migrate Selected Logical Drive Pausa Salected Logical Drive Return to Previous Menu 2 Highlight the critical logical drive and press the spacebar to mark it An asterisk appears atthe left of the selected logical drive 3 Highlight Rebuild Selected Logical Drive and press Enter The Rebuild Selected Logical Drive screen appears 39 SuperTrak EX8300 EX8350 User Manual Rebuild Selected Logical Drive Select Free Physical Drive ID Physical Drive Nama Capacity Status 3 MHT206 BS 60 01 GB Free MHT2 B BS 60 01 Free 6 3T380013AS3 Haxt Step Return to Previous Menu 4 Highlight the Free physical disk drive you want to use for the rebuild and press the spacebar to mark it An asterisk appears atthe left of the selected physical drive 5 Highlight Next Step and press Enter 6 Press Y to confirm the Rebuild operation on the selected logical drive The Rebuild begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Rebuild 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the rebuilding logical drive and press the spacebar to mark it An asterisk appears atthe left of the selected logical drive 3 Highlight Pause Selected Background Activity and press Enter 4 Press Y to confirm the pause The Status of the rebuilding logical drive changes to P aused
45. Migration to begin immediately on demand or schedule a Migration for a time when there is less demand on the RAID system On Demand To migrate a logical drive 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you wantto migrate 3 Click on the Migration tab in Management View 84 Chapter 5 WebPAM Logical Drive Information C Migrate RAID level to RAID 5 Free 74 53 GB gg gn gn gn gn Start Mow 4 Ifthe Migration or Expansion requires additional physical drives click on a free physical drive to select it Available drives have a black frame Selected drives have a red frame 5 Click the Start Now button 10 Start Time 2005 01 03 12 48 13 Elapsed Time 0 16 51 ause mesure You can monitor Migration or Expansion progress on the Logical Drive Migration tab Click the respective buttons to pause and resume the Migration Scheduled To schedule a Migration or Expansion 1 Click on the Logical Drive View S icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to migrate or expand 85 SuperTrak EX8300 EX8350 User Manual B 8 9 Click on the Migration tab in Management View Logical Drive Information Information Settings Drive Mapping Expansion Migration Rebuild amp 4 Migration Parameters Migrate RAID level to RAID 5 LI Drive on Port 1 37 27 GB
46. PROMISE TECHNOLOGY INC SUPER RAK P8300 EX2 350 Version 1 0 SuperTrak EX8300 EX8350 User Manual Copyright 2005 Promise Technology Inc All Rights Reserved Copyright by Promise Technology Inc Promise Technology No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Technology Trademarks Promise and the Promise logo are registered in U S Patent and Trademark Office All other product names mentioned herein may be trademarks or registered trademarks of their respective companies Important data protection information You should back up all data before installing any drive controller or storage peripheral Promise Technology is not responsible for any loss of data resulting from the use disuse or misuse of this or any other Promise Technology product Notice Although P romise Technology has attempted to ensure the accuracy of the content of this manual itis possible that this document may contain technical inaccuracies typographical or other errors Promise Technology assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise Technology provides this publication as is without warranty of any kind either express or implied including but not limited to imp
47. SuperTrak controllers you want to access 32 Chapter 4 SuperBuild Utility Controller Information Memory type and size Firmware and BIOS version numbers and address information that may be helpful for diagnostic purposes Physical Drive Management A list of disk drives attached to the SuperTrak controller their ID channel numbers model numbers capacity and status Logical Drive Management A list of logical drives plus create and delete logical drive functions Background Activity A list of logical drives any current background activity logical drive status and percentage of activity completed Background activities include Rebuild Initialize Synchronize Migrate and P ause Resume Adapter Selection The SuperBuild Configuration utility supports up to two SuperTrak RAID Controller cards in the same Host PC Adapter selection enables you to select which of the two SuperTrak controllers is accessed by the utility i 2 In the Main Menu highlight Adapter Selection and press Enter Highlight Adapterl or Adapter2 and press Enter The selected Adapter SuperTrak card will display in the SuperB uild utility The SuperTrak BIOS and SuperBuild utility identify the SuperTrak cards differently as shown in the table below S uperTrak SuperBuild BIOS Utility First SuperTrak Adapter 0 Adapter 1 Second SuperTrak Adapter 1 Adapter 2 Controller Information The SuperBuild utility displays information ab
48. a scheduled process 1 Go to its function tab under the Physical Drive icon or Logical Drive ES icon 2 Under Schedule click the Disable radio button Controller Lock Controller Information Settings Schedule Lock amp 2 Lock Controller Lock Controller for s i Minute s The Lock tab displays lock status and enables you to lock or unlock a subsystem controller The locking mechanism isolates the controller during maintenance operations and other periods when you want to avoid interruption from other users trying to access the logical drives under this controller To lock the Controller on the Host PC 1 Click on the Controller e icon in Tree View 2 Selectthe Lock tab in Management View 3 Fromthe dropdown menu select a period of time to hold the lock The lock time range is 1 to 30 minutes 4 Click on the Lock button to set the lock The lock will release itself automatically at the end of the period you specified 5 Torelease the lock before the scheduled time click the Unlock button 65 SuperTrak EX8300 EX8350 User Manual Physical Drives e Physical Drive View below e Physical Drive Settings page 71 e Split a Physical Drive page 67 e Physical Drive Media Patrol Merge a Physical Drive page 68 page 72 Media Patrol Schedule page 69 Physical Drive Bad Sector Log e Physical Drive Information page 73 page 70 e Locate a Physical Drive page 74 Physical Drive View
49. ach operation as well as fault tolerance by providing parity data In the event of a disk drive failure data can be re calculated by the RAID system based on the remaining data and the parity information P arity data is distributed across the disk drives along with the data blocks In each case the parity data is stored on a different disk than its corresponding data block RAID 5 makes efficient use of hard drives and is the most versatile RAID Level It works well for file database application and web servers Distributed P arity Data Blocks Disk Drives Figure 3 RAID 5 Stripes all drives with data and parity information The capacity of a RAID 5 logical drive is the smallest disk drive size multiplied by the number of disk drives less one Hence a RAID 5 logical drive with four 100 GB disk drives will have a capacity of 300 GB A logical drive with two 120 GB disk drives and one 100 GB disk drive will have a capacity of 200 GB RAID 5 logical drives on FastTrak consist of 3 or 4 disk drives 106 Chapter 6 Technology Background RAID 10 Mirror Stripe Mirror Stripe combines both of the RAID 0 and RAID 1 logical drive types It can increase performance by reading and writing data in parallel while protecting data with duplication At least four disk drives are needed for RAID 10 to be installed With a four disk drive logical drive one drive pair is mirrored together then Striped over a second drive pair Data St
50. ack frame Selected drives have a red frame 5 Click on the Enable radio button 88 Chapter 5 WebPAM 6 Fromthe dropdown menus select a start time Start time is based on a 24 hour clock 7 Click in Start At field to display a popup calendar 8 Click on the start date in the calendar or enter a date manually 9 Click the Schedule button Cancel a Schedule If you want to cancel the scheduled Rebuild do the following Click on the Logical Drive View E icon in Tree View l 2 Click on the Logical Drive E icon 3 Click on the Rebuild tab in Management View 4 Click on the Disable radio button Automatic Rebuild Automatic rebuilding of a logical drive is possible under the following conditions e The logical drive is a RAID 1 or a 3 drive RAID 5 S ee Create a Logical Drive on page 76 e There is a spare drive present in the RAID system S ee Create a Spare Drive on page 99 e Automatic Rebuild Status is enabled in the Controller S ettings See Controller Settings on page 63 If the three above conditions are met a logical drive will replace a faulty disk drive and rebuild itself automatically WebPAM will report the critical logical drive and automatic rebuild in its user interface as well as via popup messages Depending on your Event Notification settings see page 52 WebPAM can also notify you via email message When the automatic rebuild operation is completed you must remove and replace the fault
51. al drive is operational but has lostits fault tolerance For RAID levels 1 5 and 10 the logical drive contains a failed disk drive If there is a hot spare drive the logical drive will rebuild automatically You must identify and replace the failed disk drive Offline The logical drive is no longer operational and the SuperBuild utility cannot rebuild it You must identify and replace the failed drive s Then you can create a new logical drive and copy your data to it from the last tape backup or other device For RAID levels 1 5 10 and 50 at least two or more disk drives in the logical drive have failed Fora RAID 0 orJ BOD logical drive at least one disk drive has failed Init The logical drive is initializing Migration The logical drive is migrating changing RAID level or expanding adding physical drives Synchron The logical drive is synchronizing Rebuild The logical drive is rebuilding after a disk drive failure Main Menu When the SuperTrak BIOS displays on your computer screen press Ctrl S to launch the SuperBuild utility and display the Main Menu SuperBuild tm Configuration Utility Ver 2 8 0 21 c 2004 2005 Promise Tech b Hain Manu Adapter Selection Controllar Information Physical Drive Management Logical Drive Management Background Activity Tle Navigate ENTER Enter SPACE Select ESC Back Fl0 Exit The Main Menu above has five options e Adapter Selection Select which of two
52. anual Selection In the Select Drive Type screen click on the radio button for one of the following e Free Drives Select all Free unassigned disk drives Logical Drive Select the Free portion of disk drives whose other portion is assigned to a Logical Drive e Manual Selection Select your disk drives manually The available choices depend on the RAID level you selected and the disk drives available Click the Next button 71 SuperTrak EX8300 EX8350 User Manual Select Drives RAID 5 Striped Parity Data is striped over 3 or more drives parity provides redundancy using less space Best overall balance of performance capacity and protection po M Use Maximum Capacity Please select at least 3 drives for RAID 5 Logical Drive Size Drive on Port 1 80 0 GB da ih m EI Q pru Drive on Port 2 40 0 GB ea m n io ioa Q mo Drive on Port 3 80 0 GB n m 119 96 GB Drive on Pot 4 80 0 GB 37 g o oo Q pu BB EE gn Bn Bn FF nii lt lt Prey Next gt N 6 Ifyou wantto create a logical drive with unused capacity enter the assigned used capacity in the Logical Drive Size field To use the maximum capacity check the Use Maximum Capacity box 7 Click on the disk drives to select them Available drives have a black frame S elected drives have a red frame 8 Click the Next button If you selected J BOD click the Finish
53. apacty Free Space BG System Tools Sic Partition Basic NTFS Healthy System 37 26 GB 25 92 GB Event Viewer amp JNew Volume E Partition Basic NTFS Healthy 37 25 GB 37 18 GB Shared Folders 2 Local Users and Groups Performance Logs and Alerts E Device Manager Storage Removable Storage Disk Defragmenter Disk Management Services and Applications ha amp 9isk 0 a Basic C 37 26 GB 37 26 GB NTFS Online Healthy System amp 9Disk 1 SAA Basic New Volume E 37 25 GB 37 25 GB NTFS Online Healthy gt BE Primary partition When formatting is complete your logical disk will appear as a hard drive in the Disk Management window above and the My Computer window below T My Computer File Edit View Favorites Tools Help Q Back d P Search Key Folders ii Address Y My Computer vi Go Links Hard Disk Drives S System Tasks Other Places S Local Disk C ma New Volume E Details Devices with Removable Storage E 314 Floppy 4 im 4 DVD Drive D Network Drives dim Adapt on ConnectStorTI WP 192 168 1 178 Y 130
54. apter Selection page 33 e Initialize a Logical Drive page 40 e Controller Information page 33 e Synchronize a Logical Drive e Physical Drive Management page 42 page 34 e Migrate a Logical Drive page 44 e Display Logical Drives page 35 Logical Drive Problems page 47 e Create a Logical Drive page 35 SuperTrak BIOS This section explains the information that you can obtain from the SuperTrak BIOS When the SuperTrak BIOS loads during bootup it displays pertinent information about the RAID logical drives that it finds At this point you can press Ctrl S to enter the SuperBuild Configuration Utility SuperTrak SHASTA BIOS Version 2 8 0 21 fe 2004 2005 Promise Technology Inc All rights reserved Adapter 0 Logical Drive Nama Capacity LogDrv A Press lt Ctrl gt S5 to enter SuparBuild tm Configuration Utility or Press Esc or amp 5pace to continue The SuperTrak BIOS screen displays the following information Adapter Up to two SuperTrak controllers are supported shown as Adapter 0 and Adapter 1 ID An identification number assigned to each logical drive by the BIOS Logical Drive Name The user assigned name of the logical drive Capacity The data capacity of the logical drive in GB Gigabytes Status Shows one of seven logical drive conditions 31 SuperTrak EX8300 EX8350 User Manual Ok The logical drive is fully operational and no problems are present Critical The logic
55. art at D D onthe 1st Example 10 30ChK mim Schedule In the Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies Click on the Enable radio button Click on the by Day by Week or by Month radio button From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock Click the Schedule button If you want to cancel the scheduled Synchronization do the following l 2 3 Click on the Logical Drive View S icon in Tree View Click on the S ynchronization tab in Management View Click on the Disable radio button 90 Chapter 5 WebPAM Logical Drive Synchronization Redundancy Check Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation You can also synchronize all logical drives at the same time see page 89 Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 RAID 5 and RAID 10 logical drives When an logical drive is first created and you select F ull Initialization the same action as Synchronization takes place You can setup a Synchronization or Redundancy Check to begin immediately on demand or schedule a Synchroniza
56. bPAM issues a warning to replace the drive After 20 bad sectors have been discovered e On fault tolerant RAID 1 5 or 10 logical drives the SuperTrak controller will set down the physical drive take it offline and the logical drive will go critical Replace the physical drive and rebuild your logical drive e On non fault tolerant RAID 0 logical drives the physical drive remains online Backup your data replace the physical drive create a new logical drive and copy your data to it S ee Logical Drive Rebuild on page 87 and Logical Drive Critical Offline on page 93 See the SuperTrak User Manual and SuperSwap User Manual for more information about replacing a physical drive Locate a Physical Drive When it becomes necessary to access a physical drive installed in a SuperS wap enclosure this function will help you identify the physical drive you want To locate a physical drive 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the Locate Drive tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive amp 4 Locate Drive The function will help you ta locate a drive in an enclosure Locate Drive Located releaze 74 Chapter 5 WebPAM 4 Click the Locate Drive button The Management Window will display the message Identified started and the Status LED for this physical drive will flas
57. button on the Select Drives screen This completes the creation process for J BOD Assign a Name Assign a name to the logical drive Assigned Name Logical Drive 1 1 32 character s LL lEM 9 Entera name for the logical drive in the field provided 10 Click the Next button 11 12 13 14 15 Chapter 5 WebPAM Final Settings confirm your choices Make any changes here Mame Logical Drive 1 RAID Level RAID 5 Logical Drive Size Maximum Capacity Stripe Block Size jan Write Cache auto Switch Gigabyte Boundary GigaByte Boundary gt Initialization Fast Initialization Select a Stripe Block Size from the dropdown menu Choose from 32 64 or 128 KB The size selected affects how SuperTrak sends and receives data blocks to and from the drives In general a larger block size is better when handling large data transfers such as A V editing and graphics while a smaller size is better when handling email and other common server data The default is 64KB When in doubt use the default value S elect a Write Cache policy from the dropdown menu e Auto Switch The setting is made automatically This is the default e Write Back Increases performance but can result in data loss in the event of a power failure Write Through Slower but more secure Select a Gigabyte Boundary policy from the dropdown menu e GigaByte Boundary Rounds the size of the logical drive
58. come to Red Hat Linux installation screen a prompt labeled boot will appear at the bottom of the screen Type linux dd and press Enter When the Installer asks Do you have a driver disk click Yes At the Insert your driver disk and press OK to continue insert the driver diskette into the floppy drive and click OK At the Devices dialog box insert the SuperTrak driver diskette in the floppy drive and click OK When the Devices dialog box appears select Add Device When the Installer asks What kind of device would you like to add select SCSI 28 Chapter 3 Installing Software Drivers 7 Scroll down to the Promise SuperTrak EX8300 8350 tm Controller and click OK 8 When the Installer displays Promise SuperTrak EX8300 8350 tm Controller has been found click Done 9 Continue with the installation normally Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver in an Existing System 1 Insert SuperTrak Driver Diskette into the floppy drive 2 Log in as root 3 Type Run mount r dev fdO mnt floppy 4 Run cd mnt floppy sh install 5 When the nstaller asks You are installing a driver on an existing OS Is it true y n type Y and press Enter 6 Run cd umount mnt floppy 7 Remove the SuperTrak Driver Diskette and type reboot to restart the system Note Check the readme file included with the downloaded driver fi
59. d Media Patrol Expansion Migration Initialization and Synchronization and the data read write activity A High setting assigns most of the system resources to background processes The process will finished sooner but read write requests are handled slower A Medium setting tries to balance system resources between the background processes and data input output activity A Low setting assigns most of the system resources to handling read write requests Read write requests are handled at nearly normal speed while the background processes take longer Automatic Rebuild Status When enabled and a hot spare drive is available a critical or degraded logical drive will rebuild itself automatically Automatic Rebuilding applies to RAID 1 and 3 drive RAID 5 logical drives only Automatic Rebuild Policy Selects which physical drives to use as hot spares Spare drives and Free drives or designated Spare drives only Buzzer When enabled the SuperTrak controller s buzzer will sound to report a problem S M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the disk drive software When enabled 63 SuperTrak EX8300 EX8350 User Manual the SuperTrak controller polls the disk drives for SMART information and reports it to you e M A R T Check Polling Interval The SuperTrak controller periodically polls the physical drives for SMART information and displays itin WebPAM Cho
60. d rebooting your system Windows setup will show a Found New Hardware dialog box 1 Insertthe Promise SuperTrak Driver diskette in the A drive 2 When the New Hardware Wizard appears select nstall from a list or specific location advanced and click Next 3 Under Please choose your search and installation options select Don t search will choose the driver to install and click Next 4 UnderSelect the device driver you wantto install click Have Disk 5 Under Install from Disk type A winxp and click OK 6 Under Select the device driver you want to install click Next 7 Ifa warning about Windows Logo testing appears click Continue Anyway 8 Under Completing the New Hardware Wizard click Finish 9 Ifthe New Hardware Wizard appears again close it 10 Click Yes to restart your PC 11 Remove the Promise SuperTrak Driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirm Installation 1 From the Windows Desktop open the Control Panel from My Computer 2 Click on Performance and maintenance 26 Chapter 3 Installing Software Drivers 3 Click on the System icon 4 Choose the Hardware tab and then click the Device Manager button 5 Click the in front of SCSI controllers WinXP Promise SuperTrak EX8300 8350 tm Controller should appear Windows 2000 Install Driver During New OS Installation 1 Start the insta
61. ded to the logical drive e None No initialization This choice is not recommended When you select full initialization the process takes some time depending on the size of the physical drives selected for the logical drive The Initialization tab enables you to pause the initialization process so that more of SuperTrak s resources are available for other operations When the other operations are done you can resume the initialization of your new logical drive 1 Click on the Logical Drive View E icon in Tree View 2 Click on the Logical Drive E icon of the logical drive whose initialization you want to pause 3 Click on the Initialization tab in Management View 4 Click the Pause button The initialization process stops 5 Click the Resume button The initialization resumes from the point where you paused it Logical Drive Activation This feature enables you to designate a hot plug and play logical drive It will become available in a future release of the SuperTrak Controller card Logical Drive Critical Offline A fault tolerant logical drive RAID 1 5 or 10 goes critical when a disk drive is removed or fails Due to the fault tolerance of the logical drive the data Is still available and online However once the logical drive goes critical it has lost its fault tolerance and performance may be adversely affected If the fault was caused by a failed disk drive that was removed the drive must be replaced by
62. duct is to do one of the following a replace the product with a conforming unit of the same or superior product b repair the product Promise shall not be liable for the cost of procuring substitute goods services lost profits unrealized savings equipment damage costs of recovering reprogramming or reproducing of programs or data stored in or used with the products or for any other general special consequential indirect incidental or punitive damages whether in contract tort or otherwise notwithstanding the 124 Chapter 7 Support failure of the essential purpose of the foregoing remedy and regardless of whether Promise has been advised of the possibility of such damages Promise is not an insurer If you desire insurance against such damage you must obtain insurance from another party Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products so the above limitation may not apply to you This warranty gives specific legal rights and you may also have other rights that vary from state to state This limited warranty is governed by the State of California Your Responsibilities You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage You are also responsible for backing up your data before installing any product and for regularly backing up your data after ins
63. e Partition and Format the Logical Drive Like any other type of fixed disk media in your system a RAID logical drive must also be partitioned and formatted before use Use the same method of partitioning and formatting on an logical drive as you would any other fixed disk See Appendix A Partition and Format on page 127 112 Chapter 6 Technology Background Cache Settings There is a data cache on the FastTrak controller and another one on each physical disk drive A cache holds data in volatile memory during RAID management and data transfer activity The right combination of cache settings for your needs can improve FastTrak s efficiency and performance Physical Drive Write Cache Activates the write cache on the disk drive Write Back Cache Activates write back feature of FastTrak s controller cache A write back cache holds data after an I O operation and tells the controller the data has been written The data is written as soon as the disk drive is no longer busy This action increases availability of the logical drive If the power fails before the data is written to the disk drive the data will be lost The alternative is a write through cache policy which reports that the data has been written to the disk only when it actually has To make Cache settings see Create a Logical Drive on page 76 and Logical Drive Settings on page 82 Migration and Expansion Migration is the process of changing the RAID
64. e logical drive using your P C s operating system See Appendix A Partition and Format on page 127 for more information JBOD In WebPAM J BOD is created managed and deleted the same as a logical drive You can also use the SuperTrak BIOS for this purpose See the SuperTrak User Manual for more information on the BIOS Logical Drive Information NN Information Settings Drive Mapping Migration Rebuild Synchronization Initialization Activation Q Basic Information Assigned Name JBOD on port 04 00 RAID Level JBOD Capacity 80 02 GB Status Functional Q Graphic View J Drive on Port 4 80 02 GB Assigned LD 4 1 80 02 GB gn Bn Bn to JBOD on port 04 OO E Spare B Invalid J BODs do not have Settings Rebuild Migration S ynchronization or other functions that pertain to Logical Drives 80 Chapter 5 WebPAM If you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a J BOD by the S uperTrak controller and WebPAM Delete a Logical Drive Warning When you delete a logical drive you delete all data on the logical drive Be sure to backup any important data before you delete a logical drive To delete a logical drive 1 Click on the Logical Drive View E icon 2 Select the Delete tab Logical Drive View Information Create Delete Synchronization Schedule amp 2 Logical Drive Overview Select Assigned Hame RA
65. eature is supported the drive will pass SMART information to the SuperTrak controller when it polls the physical drives e Write Cache Status Indicates whether the disk drive s write cache is Enabled or Disabled You can change this status under the Settings tab see below Physical Drive Settings P hysical Drive Settings allows you to enable or disable the Write Cache and Native Command Queuing NCQ on an individual physical drive To access the physical drive setting 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the Settings tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive S View Change Physical Drive Parameters Write Cache Enabled Enable Disable NCG Enabled Enable C Disable Submit Reset 4 Click the Write Cache Enable or Disable radio button 5 Click the NCQ Enable or Disable radio button 6 Click the Submit button 71 SuperTrak EX8300 EX8350 User Manual Physical Drive Media Patrol The Physical Drive Media Patrol tab allows you to start Media Patrol on an individual physical drive You can also run Media Patrol on all physical drives at the same time see page 69 Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive sector by sector Media Patrol checks physical drives assigned to logical drives spare drives and currently unassigned p
66. eee ae 127 0 0 1 Enter the Port number ves ma mae eae mene 8443 Add to launch WebPAM ccc eee eee nnn promise Together your entry looks like this https 127 0 0 1 8443 promise 49 Promise WebPAIM 2 0 S uperTrak EX8300 EX8350 User Manual Note that the IP address shown above applies to a log in at the Host PC When you log in over a network you will enter the Host PC s actual IP address 3 When the opening screen appears type admin in the Login ID field The WebPAM login and password when used are case sensitive 4 Clickthe Sign in button Log out of WebPAM There are two ways to log out of WebPAM PRO e Close your browser window e Click Logout on the WebPAM banner below Language English v ShowEvent ContactUs Logout Help After logging out you must enter your user name and password to log in again Clicking Logout brings you back to the Login Screen 50 User Management e Add a User below e Event Notification page 52 e Delete a User page 55 Add a User l 2 Click on the Create tab User Management Information Create Delete amp User Creation User ID 4 20 character s Display Mame xxxiii Passyvord 0 8 character zY Retype Password Email amp 2 Host User Rights Host Hame Creation Rights Iv localhost m In Tree View click on the User Management Deletion Rights v Chapter 5 WebPAM Change a User s Password pa
67. entage LD D No BGA LE nr LD 1 Ha BGA Ok N A Rebuild Selected Logical Drive Initialize Selected Logical Drive Synchronize Selected Logical Drive Migrate Selected Logical Drive Fausa Selected Logical Drive Return to Previous Menu Highlight the logical drive you wantto synchronize and press the spacebar to mark it An asterisk appears atthe left of the selected logical drive Highlight Synchronize Selected Logical Drives and press Enter The Synchronize Selected Logical Drive screen appears ed Logical Drive hroniza Mode Fixed Return to Previous Menu Highlight Select Synchronization Mode and press Enter From the popup list highlight Fixed or Check then press Enter Fixed finds and corrects data and parity inconsistencies Check finds and reports data and parity inconsistencies Highlight Next Step and press Enter Press Y to confirm the S ynchronization operation on the selected logical drive The Synchronization begins immediately The length of time required depends on the size of the logical drive and other operations Pause To pause the Synchronization In the Main Menu highlight Background Activity and press Enter 43 SuperTrak EX8300 EX8350 User Manual The Background Activity screen displays 2 Highlight the synchronizing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive 3 Highlight Pause Selected Background Activity a
68. erating temperature The battery normally has the same temperature as the inside of the PC where it is installed typically below 38 C or 100 F If the battery temperature rises above this value determine whether the PC is overheating If the PC is OK butthe battery is too hot the battery is not accepting a charge properly and you must replace it Voltage The battery supplies 3 3V to back up the controller cache in the event of a power failure If battery voltage drops below this value the battery is not accepting a charge properly and you must replace it If the Battery icon does not appear in Tree View the battery is either disconnected or was not installed 101 S uperTrak EX8300 EX8350 User Manual 102 Chapter 6 Technology Background Introduction to RAID below Choosing a RAID Level page 109 JBOD Single Drive page 108 Choosing Stripe Block Size page 111 Gigabyte Boundary page 111 Initialization page 111 Hot Spare Drive s page 112 Partition and Format the Logical Drive page 112 Cache Settings page 113 Migration and Expansion page 113 Introduction to RAID RAID Redundant Array of Independent Disks allows multiple disk drives to be combined together in a logical drive The operating system sees the logical drive as a Single storage device and treats itas such The RAID software and or controller handle all of the individual drives on its own The benefits of a RAID can include
69. ersvvap 4100 amp 4 Drive Information Drive Statue Functional Background Activity Idle Capacity 37 27 GB Sector B3 Head 16 Cylinder 16383 Utra DMA Mode S M A R T Status Write Cache Status 2 Graphic View L Drive on Port 1 37 27 GB Free 3 27 GB EER gn F Spare L Invalid LID hA S Mot Support Enable The information tab displays the following information Drive Model The disk drive manufacturer s model name or number Serial Number The serial number of this disk drive Firmware Version The version number of the firmware on this disk drive Enclosure The model of SuperS wap enclosure in which the disk drive is installed If there is no SuperS wap enclosure the field says None 70 Chapter 5 WebPAM e Drive Status The operational of this disk drive Functional means normal Others include Offline Background Activity The current background activity affecting this disk drive Idle means no activity Others include Initializing and Rebuilding e Capacity The data capacity of this disk drive in GB Sector The number of sectors on this disk drive Head The number of heads on this disk drive e Cylinder The number of cylinders on this disk drive Ultra DMA Mode The UDMA mode in which this disk drive currently operates e M A R T Status SMART an acronym for Self Monitoring Analysis and Reporting Technology is a feature of the disk drive software When this f
70. g your system Windows setup will show a Found New Hardware dialog box 1 When the New Hardware Wizard appears click Next 2 SuperTrak EX8300 EX8350 User Manual 7 8 9 Insert the Promise SuperTrak Driver diskette in the A drive Under Install Hardware Device Drivers select Search for a suitable driver and click Next Under Locate Driver Files uncheck Floppy disk drives and CD ROM drives Check Specify a Location and click Next Under Insert the manufacturer s installation disk type A win2000 and click OK Under Driver Files search Results when a Win2000 ft8300 inf should appears click Next If a Digital Signature Notice appears click Yes Under Completing the New Hardware Wizard click Finish Click Yes to restart your PC 10 Remove the Promise SuperTrak Driver diskette Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Confirm Installation l 2 3 4 From the Windows Desktop open the Control Panel from My Computer Click on the System icon Choose the Hardware tab and then click the Device Manager button Click the in front of SCSI controllers Win2000 Promise SuperTrak EX8300 8350 tm Controller should appear Red Hat Linux 8 0 9 0 EL 3 0 EL 4 0 Install Driver During New OS Installation L Start the RedHat Linux Installation by booting with the installation diskette or bootable CD ROM At the Wel
71. ge 55 Change a User s Email Address page 56 Change a User s Access Rights page 57 sammy Samuel Adams enm sadams promise com Maintenance Rights v Hotification Rights M 3 Type a UserID into the User ID field This will be the User s login name 4 Type the user s display name into the Display Name field This could be the User s actual name 5 Type a password into the Password field Use up to 8 letters and numbers but no spaces or other characters 6 Type the same password into the Retype Password field 7 E mail field 51 If you plan to set up Event Notification type the user s email address in the SuperTrak EX8300 EX8350 User Manual Under Host User Rights check the boxes to select rights for this user Permission to create a logical drive and a spare drive Permission to delete a logical drive and a Spare drive Maintenance Permission to migrate rebuild and synchronize a logical Creation Deletion drive to run Media Patrol on a physical drive make controller and physical drive settings Permission to receive notification of events affecting the logical drive 9 Click on the Submit button Notification Event Notification 1 In Tree View click on the User Management icon User Management Information Create Delete G User List User ID Display Hame Email Sain Samuel Adams Sadams promise com adm Super uzer 2 Click on the User ID link 3
72. h rapidly on the SuperS wap enclosure If you remove the physical drive the Status LED stops blinking the Activity LED goes dark and WebPAM will report that the physical drive was unplugged When you replace the drive the LEDs will return to normal operation If you do not remove the physical drive click on the Located Release button to Stop the Status LED from blinking For more information see the SuperSwap User Manual 15 SuperTrak EX8300 EX8350 User Manual Logical Drives e Logical Drive View below e Logical Drive Rebuild page 87 e Create a Logical Drive page 76 e Synchronize R edundancy Check BOD page 80 All Logical Drives page 89 Delete a Logical Drive page 81 e Logical Drive Synchronization Redundancy Check page 91 Logical Drive Initialization page 93 e Logical Drive Activation page 93 e Logical Drive Information page 81 e Logical Drive Settings page 82 e Logical Drive Mapping page 83 e Logical Drive Migration and Expansion page 83 Logical Drive View Logical Drive View provides a list of all logical drives currently on the Host PC To access Logical Drive View click on the Logical Drive View E icon in Tree View Logical Drive View Information Create Delete Synchronization Schedule amp 4 Logical Drive Overview Assigned Hame RAID Level Status Background Activity Capacity Logical Drive 1 RAIDS Functional Idle 105 00 GB From this screen you can click on the links
73. hannel number of the SuperTrak controller to which the disk drive is attached Mode Name The disk drive manufacturer s model name for the drive Capacity Data capacity of the disk drive in GB Status Assigned to a logical drive or Free A disk drive assigned as a hot Spare in WebPAM is displayed as Free in the SuperBuild utility 2 Highlight Return to Previous Menu and press Enter 34 Chapter 4 SuperBuild Utility Logical Drive Management The SuperBuild utility displays information about the logical drives on the S uperTrak controller and enables you to create and delete logical drives For an explanation of the logical drive concepts see Chapter 6 Technology Background on page 103 of this manual Display Logical Drives 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays Logical Drive Management ID ID TN ARUM Name LogDrv A 1 LogDrv B 2 LogDrv C Create Logical Drive Dalete Selected Logical Drive Return to Previous Menu The information includes ID The consecutive number of the logical drive in the order it was created beginning with 0 Logical Drive Name The user assigned name for the logical drive Capacity Data capacity of the logical drive in GB Status Shows one of seven logical drive conditions Ok Critical Offline Init Migration Synchron and Rebuild See page 31 for definitions Create a Logical Drive
74. he SuperTrak EX Series have to be the same size The disk drives that you use with the SuperTrak EX Series do not have to be the same size If the sizes differ the SuperTrak Controller will truncate the large drive so the capacities match The resulting difference in drive space is unusable so avoid using disk drives of significantly different capacities 118 Chapter 7 Support already have an array on a Promise FastTrak controller Can move that array to my new SuperTrak EX Series controller Yes if your HDDs are SATA All SuperTrak controllers read the logical drives the same way so the HDDs can be moved from one controller to another already have an array on an older SuperTrak controller Can move that array to my new SuperTrak EX Series controller No The older series of SuperTrak controllers supports parallel ATA drives The SuperTrak EX Series supports SATA drives Can take a drive used in a SuperTrak EX Series logical drive and access it directly with a different controller such as the one integrated on the motherboard Yes but only under certain configurations First the other controller must address the drives as LBA not CHS Second only the following configurations allow the drive s to be accessed individually on another controller Single drive RAID 0 stripe e One drive from a RAID 1 mirror logical drive e JBOD Other array configurations will not work for this purpose If have a prob
75. hen press Enter to continue with installation The Windows 2003 Setup screen will appear again saying S etup will load support for the following mass storage devices The list will include Windows 2003 Promise SuperTrak EX8300 8350 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step From the Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the SuperTrak card you MUST load the SuperTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the SuperTrak card before completing this step After installing the SuperTrakS uperTrak card and rebooting your system Windows setup will show a Found New Hardware dialog box l 2 Insert the Promise SuperTrak Driver diskette in the A drive When the New Hardware Wizard appears select nstall from a list or specific location advanced and click Next Under Please choose your search and installation options select Don t search will choose the driver to install
76. hile disk drives are highly reliable on occasion a disk drive can fail Fault tolerant RAID 1 5 and 10 logical drives go Critical when a disk drive fails Non fault tolerant logical drives RAID 0 and J BOD go Offline when a disk drive fails When you boot your system the SuperTrak BIOS screen informs you if there is a critical or offline logical drive SuperTrak SHASTA BIOS Version 2 8 0 21 c 2004 2005 Promise Technology Inc All rights raservaed Adaptar 0 LogDrwv A Logiry B Press lt Ctrl gt S5 to enter SuparBuild tm Configuration Utility or Press Esc or amp 5pace Eo continue Logical Drive Critical For a critical logical drive 1 Press Ctrl S to access the SuperBuild utility 2 Rebuild the logical drive See Rebuild a Logical Drive on page 39 3 Replace the failed disk drive See the SuperSwap User Manual or your P C s User Manual for more information about replacing a disk drive Logical Drive Offline When two disk drives have failed the logical drive goes offline and cannot be rebuilt If you can restore one of the failed disk drives to operation the logical drive will be critical and you can rebuild it For an offline RAID 1 5 or 10 logical drive 1 Shutdown the Host PC 2 Open the case and check the power and data connections to each disk drive 3 Correct any loose or faulty connections 47 SuperTrak EX8300 EX8350 User Manual For an offline RAID 0 or BOD see RAID
77. hysical drives that were once part of a logical drive or a spare Media Patrol does not check new physical drives that have never been configured nor physical drives assigned as J BOD Unlike S ynchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media P atrol encounters a suspect sector it will attempt to regenerate the data and write to the suspect sector If the write operation is successful Media P atrol continues checking other sectors If the write operation fails Media P atrol reports the error to your P C s system log and to the physical drive s Bad Sector Log see page 73 This action triggers a BSL update message and an email message if you enabled that notification option see page 52 To start Media Patrol immediately 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 3 Click on the Media Patrol tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Schedule X 4 Click the Start Now button To schedule Media Patrol to run ata later time 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon 72 9 6 Chapter 5 WebPAM Click on the Media Patrol tab in Management View Physical Drive Information Information Settings Media Patrol BSL Locate Drive Schedule Disable Enab
78. hysically switch the device cards on the P CI P CI Express P CI X slots so that the boot device is in the highest priority slot number see previous question Post Installation Why can t see the drives on the SuperTrak EX Series under FDISK You have not created a logical drive yet Without a logical drive the system will not recognize the disk drives attached to the SuperTrak Controller 120 Chapter 7 Support How can obtain the latest SuperTrak drivers Download the latest drivers from the Promise Technology website at www promise com Click on Support then on Download Contact Technical Support Promise Technical Support provides several support options for Promise users to access information and updates We encourage you to use one of our electronic services which provide product information updates for the most efficient service and support If you decide to contact us please have the following information available e Product model and serial number e BIOS and driver version numbers e A description of the problem situation e System configuration information including motherboard and CPU type hard drive model s SATA ATA ATAP drives amp devices and other controllers Technical Support Services Promise Online Web Site United States E mail Support Fax Technical Support Phone Technical Support If you wish to write us for Support http www promise com technical documents drivers
79. ighlight Pause Selected Background Activity and press Enter 4 Press Y to confirm the pause The Status of the initializing logical drive changes to Paused Resume To resume a Full Initialization l In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Highlight the initializing logical drive and press the spacebar to mark it An asterisk appears at the left of the selected logical drive Highlight Initialize Selected Logical Drive and press Enter Press Y to confirm the Initialization The Status of the initializing logical drive changes to Running Synchronize a Logical Drive Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation There are two levels of synchronization Fix Find and correct data and parity inconsistencies Check Find and report data and parity inconsistencies without correction This process is sometimes called a Redundancy Check 42 Chapter 4 SuperBuild Utility Synchronization applies to fault tolerant RAID 1 5 and 10 logical drives When an logical drive is first created and you select Full Initialization the same action as Synchronization takes place To Synchronize a logical drive In the Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Typa Status Ferc
80. k on the Split tab in Management View 3 Entera portion size in the Split Size field You can enter a value from 1 GB up to the capacity of the physical drive The value you enter will be the size of the first portion The remaining drive capacity will be the size of the second portion This value will apply to all physical drives you select for the split operation 4 Check the box es to the left of the physical drive s you want to split 5 Click the Submit button Click on the Physical Drive icon to see the results of your split operation 67 SuperTrak EX8300 EX8350 User Manual Physical Drive Information Information Settings Media Patrol BSL Locate Drive amp 3 Basic Information amp Graphic View J Drive on Port 74 53 GB Free Free 37 00 GB 37 47 GB gps gn gn n a The image above was shortened to fit into the available space In the example above note that the first portion is 37 GB as specified in the Split operation The second portion is the physical drive s capacity minus the split size 74 47 37 00 237 47 GB Merge a Physical Drive The action of merging a physical drive reunites the two portions of a split drive back into a single physical drive The Merge function is not available when either or both portions of the physical drive are assigned to a logical drive Physical Drive View Information Split Merge Media Patrol Schedule a Physical Drive List Select Po
81. le By Day start at O 7 0 I G By Week Start At jo gt fo Every Sunday v C By Month start at 2 v 30 E onne 5th E Example 1 3 hhcmm Schedule Click on the Enable radio button Click on the by Day by Week or by Month radio button From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock Click the Schedule button To cancel the scheduled Media Patrol operation l POBRE dw Click on the Physical Drive View icon in Tree View Click on the Physical Drive icon Click on the Media Patrol tab in Management View Click the Disable radio button Physical Drive Bad Sector Log On occasion an error can arise with the media on a physical drive WebPAM keeps track of bad sectors in order to inform you of the condition of individual physical drives To access a physical drive s bad sector log L 2 3 Click on the P hysical Drive View icon in Tree View Click on the Physical Drive icon Click on the BSL tab in Management View 73 SuperTrak EX8300 EX8350 User Manual Physical Drive Information Information Settings Media Patrol BSL Locate Drive A Bad Sector Log List Ma Bad Sector s logged If any bad sectors are found they are listed here WebPAM informs you by popup and email messages when a bad sector error is logged see page 52 After 10 bad sectors have been discovered on a physical drive We
82. lem with one of the drives on the SuperTrak EX Series how can low level format it to correct the problem Do NOT do this Low level formatting hard disk drives is not only unnecessary but it generally does not correct problems commonly experienced during use Errors such as bad sectors or ECC CRC failure are best remedied by completely replacing the drive For this reason do NOT low level format the drives attached to the SuperTrak Controller Do I have to install disk management software on my logical drive in order to access the full storage capacity of drives No Disk management software will only complicate things The logical drive should be fully addressable by your OS as itis Remember that some operating systems have varying limits on the sizes of partitions and logical drives that can be defined Consult your OS documentation about partitioning larger drives Also see Ranges of Logical Drive Expansion on page 114 119 S uperTrak EX8300 EX8350 User Manual What system BIOS setup settings do use for the drives on the SuperTrak EX Series controller A BIOS setting is required only if you wantto boot your system from the logical drive on the SuperTrak controller After your logical drive is created partitioned and formatted make the change in your BIOS boot order setting How do partition format my SuperTrak EX Series RAID logical drive The SuperTrak Controller represents the logical drive as a single disk drive
83. les for instructions on installing the RAID Console SuSE Linux 9 1 9 2 ES 9 0 Install Driver During New OS Installation Single Processor 1 Insertthe install CD into CD ROM drive 2 When the boot picture prompts for an installation option add the following line to the input box acpizoldboot 3 Press the left Alt key and insert the SuperTrak driver diskette into the floppy drive 4 Finish the installation normally Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver During New OS Installation Multi Processor 1 Setthe BIOS to boot from the CD ROM 2 Insertthe install CD into CD ROM drive 29 S uperTrak EX8300 EX8350 User Manual 3 When the boot prompt appears on the bottom of the screen type acpi oldboot into the lower input box 4 Pressthe left Alt key and insert the SuperTrak driver diskette into the floppy drive 5 Finish the installation normally Install Driver in an Existing System 1 Insert the SuperTrak driver diskette into the floppy drive 2 Type the following commands mount dev fdO media floppy 3 cd media floppy install insmod SuperTrak umount media floppy 3 Remove the SuperTrak driver diskette from the floppy drive 30 Chapter 4 SuperBuild Utility e SuperTrak BIOS below e Delete Logical Drive page 38 e Main Menu page 32 e Rebuild a Logical Drive page 39 e Ad
84. lete a Spare Drive e ees 101 Battery d soi Siete o Med Sow C Ud S ae os ea d o eo dtd 101 Chapter 6 Technology Background 103 Introduction to RAID lsseeeee RR I 103 Gnoosing a RAID Level iuxuu oak eek Gk ae ha s OE eg vs 109 Choosing Stripe Block Size lillle nnn 111 Gigabyte BONOS uaduuricdob aue o odo e ROO een NI dec c ded 111 IAN ZO HO PI uc dae 3 o3 dca Conde dee s d o Rer Ee p ER o 111 HotSpare DNVelIS serioen Sew E WEES Sar CP RACHAT EE 112 Partition and Format the Logical Drive sees 112 Cache SOUS uubobaguegatdck ond dede dd ton Noob Dodo 00b bt Pu gera 113 Migration and Expansion sssse mee 113 Ranges of Logical Drive Expansion naaa e ee eee 114 Chapter 7 SUDDO zx ea wc Dr a E rm e an qaa s 117 Frequently Asked Questions 0 cece eee eee eee 117 P re Installation Speed Device Types Capacity Cabling 117 DIIVEISSUCS studied E S a RO See RC EO ead 118 Installation Issues Capacity Booting 00 120 PostenstallaHOEDi 3 3 09 4 culate tose Xe ehe area ae dia 120 Contact Technical Support 5 xe eek ob ae hare 3 ado ees 121 Limited Warranty acute v ERE RC Ed Ree er e a ead da 123 Return Product For Repair eee nne 125 Appendix A Partition and Format 127 viii Chapter 1 Introduction e About This Manual below Product Overview page 2 e WebPAM Management Software page 3
85. lied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise Technology reserves the right to make changes in the product design layout and driver revisions without notification to its users This version of the User Manual supersedes all previous versions Recommendations In the manual the appearance of products made by other companies including but not limited to software servers and disk drives is for the purpose of illustration and explanation only P romise Technology does not recommend endorse prefer or support any product made by another manufacturer Notices Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by
86. llation Boot from the CD ROM Press F6 after the message Press F6 if you need to install third party SCSI or RAID driver appears 2 When the Windows Setup window Is generated press S to specify an Additional Device s 3 Insert the Promise Technology driver diskette into drive A and press Enter 4 Choose Win2000 Promise SuperTrak EX8300 8350 tm Controller from the list that appears on screen and then press the Enter 5 The Windows Setup screen will appear again saying Setup will load support for the following mass storage devices The list will include Win2000 Promise SuperTrak EX8300 8350 tm Controller Note If you need to specify any additional devices to be installed do so at this time Once all devices are specified continue to the next step 6 Fromthe Windows Setup screen press the Enter Setup will now load all device files and then continue the Windows installation Note Check the readme file included with the downloaded driver files for instructions on installing the RAID Console Install Driver in an Existing System Important If you plan to move the boot drive containing the existing Windows Server 2003 operating system to the SuperTrak card you MUST load the SuperTrak driver to the boot drive while it is still attached to your existing hard drive controller Do not attach the boot drive to the SuperTrak card before completing this step After installing the SuperTrak card and rebootin
87. me and press Enter Type a name for your logical drive and press Enter 5 To change the RAID Level highlight RAID Level and press Enter In the popup menu highlight your choice of RAID Level and press Enter The available RAID Levels depend on the number of physical drives you selected for this logical drive 6 To use less than the full physical drive capacity for this logical drive highlight Capacity and press Enter Type the capacity in MB to allocate to this logical drive Later you can assign the unused capacity to a second logical drive 36 l Chapter 4 SuperBuild Utility To change the Stripe Size highlight Stripe Size and press Enter Highlight your choice of 32 64 or 128 KB and press Enter To change the Initialization Mode highlight Init Mode and press Enter Highlight your choice of No Quick or Full initialization and press Enter To change the Write Cache Policy highlight Write Cache Policy and press E nter Highlight your choice of Write Through or Write Back and press Enter 10 To change the Gigabyte Boundary feature highlight Gigabyte Boundary and 11 press Enter Highlight your choice of No or Yes and press Enter Create Logical Drivej 5 Logical Drive Mama LogDrv A RAID Level RAID 5 Physical Drive ID Capacity Frew RE Fa aui n gt Jma gan Capacity 179833 64 KB Quick Write Cache Policy Write Back Gigabyte Boundary Yas Save Configuration Return to Previo
88. mit button px M de M Important If a user forgets his her password the Administrator must delete that User and create a new User as described above Change a User s Email Address In WebPAM each user can change his her own email address or the Administrator can do it To change a user s email address User Management Information Create Delete User List User ID Display Hame Email Samuel Adams sadamsicpromise com Super user 56 Chapter 5 WebPAM 1 Click on the User ID link for the user whose email address will change Infarmation Settings Events E User Settings User ID sammy Display Name Samuel Adams 4 20 numbers and or letters Old Password pm xkikkxiik Mew Password 0 8 numbers and or letters Retype Password oe Email sactams promise com amp 2 Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost mi mi ml mi EM 2 Type a new email address in the Email field 3 Click the Submit button Change a User s Access Rights In WebPAM the Administrator can change a user s access rights To change a user s access rights 1 Login as the Administrator Information Create Delete User List User ID Display Hame Email Samuel Adams sadamsicpromise com Super user 2 Click on the User ID link for the user whose access rights will change 57 S uperTrak EX8300 EX8350 User Manual User
89. n to begin installation right 4 Whenthe Run or Display dialog box appears click Hun in Terminal After several moments the Terminal window closes and the first WebPAM PRO installation dialog box appears webpamxxxx bin WebPAM Installation for Windows and Linux continued The first WebPAM installation dialog box appears as shown below Is Promise WebPAM 2 0 InstallShield Wizard lol xl Welcome to the InstallShield Wizard for Promise WebPAM 2 0 The InstallShield Wizard will install Promise WebPAn 2 0 on your computer To continue choose Mext Promise WwebPAm 2 0 Promise Technology Inc http Ae promise cam 5 When the Introduction screen appears above click the Next button 16 Chapter 2 Installation Is Promise WebPAM 2 0 InstallShield Wizard DEM SOFTWARE USAGE AMD DISTRIBUTION LICENSE AGREEMENT IMPORTANT By opening this package ar installing distributing ar using the SOFTWARE you agree to the terms af this Agreement Da not open this package until you have carefully read and agreed to the following terms and conditions Ifyou da nat agree to the terms ofthis Agreement promptly return the Unopened package Please also note Web PA Wi If vnu are an QOEM the complete LICENSE AGREEMENT applies Ifyou are an i End User only Exhibit A the PROMISE LICENSE AGREEMENT applies PROMISE A i El TITTE lm P3 PUE 6 When the License Agreement appears above click the
90. nd press Enter 4 Press Y to confirm the pause The Status of the synchronizing logical drive changes to P aused Resume To resume the Synchronization 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays 2 Highlight the synchronizing logical drive and press the spacebar to mark it An asterisk appears atthe left of the selected logical drive 3 Highlight S ynchronize Selected Logical Drive and press Enter 4 Press Y to confirm the Synchronization The Status of the synchronizing logical drive changes to Running Migrate a Logical Drive Migration is the process of changing the RAID level of an existing logical drive Expansion is the process of adding more physical drives to a logical drive while keeping the same RAID level The Migration feature applies to certain combinations of RAID level and number of physical drives as described in the table below LLL Op m d E RAID 0 1 or 2 drives RAID 5 3 to 8 drives Increased performance RAID 10 4 drives and capacity adds redundancy RAID 0 3 drives RAID 5 4 to 8 drives Increased performance and capacity adds redundancy RAID 1 2 drives RAID 5 3 to 8 drives Increased performance RAID 10 4 drives and capacity RAID 10 4 drives RAID 5 4 to 8 drives Increased capacity The Expansion feature applies only to RAID 0 and RAID 5 logical drives You can add physical drives to a logical drive up to eight drives the ma
91. ntroller Notice that there is no drive on Port 3 This is the failed drive Replace the Failed Disk Drive Replace the failed disk drive with a new one of equal or greater capacity Then rebuild the logical drive See the SuperTrak User Manual and SuperSwap User Manual for more information about replacing a disk drive Rebuild Your Logical Drive 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you wantto rebuild 3 Click on the Rebuild tab in Management View 95 SuperTrak EX8300 EX8350 User Manual Logical Drive Informatior Assigned 37 00 GB Assigned 37 00 GB Assigned 37 00 GB m Selected E Available L Invalid Synchronizatio Start Mow 4 Select the physical drive you just replaced 5 Click the Start Now button 16 Start Time 2005 01 06 11 54 22 Elapsed Time 0 9 45 You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild When the Rebuild is finished your logical drive will be Functional again 96 Chapter 5 WebPAM Enclosures Enclosure View Enclosure View provides a list of all enclosures currently on the Host PC To access Enclosure View click on the Logical Drive View icon in Tree View Information Enclosure Overview Enclosure Type Status Supersweap 4100 Functional From this window you can click on the links to access informa
92. o this logical drive have blue tabs Features that do not apply have grayed tabs Logical Drive Settings Logical Drive Settings allows you to assign a name to a logical drive and to change its controller cache settings To access logical drive settings 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you wantto see 3 Click on the Settings tab in Management View Logical Drive Information Information Settings Drive Mapping Expansion Migration Rebuild Synchronization Ir View Change Logical Drive Parameter Assigned Mame PROMISE LD 1 Write Cache Status C write Through Write Back Submit Reset 4 Entera name in the Assigned Name field as desired 5 Click the radio button to select Write Through or Write Behind cache status 82 Chapter 5 WebPAM e Write Back Increases performance but can result in data loss in the event of a power failure This is the default Write Through Slower but more secure 6 Click the Submit button when you are done Logical Drive Mapping This feature applies to RAID 10 logical drives only To access logical drive settings 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you wantto see 3 Click on the Drive Mapping tab in Management View Logical Drive Information Information Settings Drive Mapping Migration Rehuild Sy
93. on is in progress 111 SuperTrak EX8300 EX8350 User Manual Hot Spare Drive s A hot Spare is a disk drive that is connected to the logical drive system but is not assigned as a member of the logical drive In the event of the failure of a drive within a functioning fault tolerant logical drive the hot spare is activated as a member of the logical drive to replace a drive that has failed FastTrak will replace a failing disk drive in a logical drive with an unassigned drive if one is available The unassigned drive is not part of any logical drive Such a drive is called a hot spare drive There are two types e Global An unassigned disk drive available to any logical drive on the Host PC e Dedicated An unassigned disk drive that can only be used by a specified logical drive The hot spare policy function lets you select whether a logical drive will access any unassigned disk drive or a designated drive in the event of disk drive failure S ee Logical Drive Rebuild on page 87 and Create a Spare Drive on page 99 for information The SuperBuild utility does not support hot spare drives The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild data onto the drive When the rebuild is complete the logical drive is returned to fault tolerant status Maintaining a hot spare drive is a good precaution to protect your logical drive integrity in the event of drive failur
94. on the motherboard 3 Install the SuperTrak card into the open slot above 4 Fasten the SuperTrak card bracket to the system case above 5 Attach your system case s 2 or 4 pin LED cable to the LED connector on the SuperTrak card see page 9 SuperTrak EX8300 EX8350 User Manual Installing the Disk Drives Important If you wish to include your current bootable Serial ATA drive using the Windows operating system as part of a bootable Mirrored RAID 1 logical drive on your SuperTrak card do NOT connect the disk drive to the SuperTrak yet You MUST install the Windows driver software first onto this drive while it is still attached to your existing disk drive controller The SuperTrak EX Series RAID Controller card supports 1 5 Gb s and 3 0 G b s Serial ATA disk drives For optimal performance install disk drives of the same model and capacity The drives matched performance allows the logical drive to function better as a single drive Level Number of Drives RAID O 2 or more RAID 1 2 only RAID 5 3 or more RAID 10 4 only JBOD 1 or more The table above shows the number of drives required for each RAID level 1 Install the disk drives into the disk drive bays of your system If you are using SuperS wap Enclosures the SMBus ID of each disk drive must match the Channel number Caution If you plan
95. on the Logical Drive View icon in Tree View Click on the Logical Drive E icon of the logical drive you want to rebuild Click on the Rebuild tab in Management View Logical Drive Information Information Settings Drie Mapping Migration Rebuild Synchronizatio amp Select one available drive to rebuild LI Drive on Port2 74 53 GB Assigned 3r n GA L Drive on Port 2 74 53 GB Assigned ar 00 GH LI Drive on Portd 74 53 GB Assigned 3r n GB i Selected E Available E Invalid Schedule x Select the logical drive you want to rebuild Available drives have a black frame Selected drives have a red frame Click the Start Now button 87 SuperTrak EX8300 EX8350 User Manual Logical Drive Information 16 Start Time 2005 01 06 11 54 22 Elapsed Time 0 9 45 You can monitor Rebuild progress on the Logical Drive Rebuild tab Click the respective buttons to pause and resume the Rebuild Scheduled To schedule a Rebuild 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you wantto rebuild 3 Click on the Rebuild tab in Management View Logical Drive Information Assigned 37 00 GB Assigned 3r 00 GB Assigned 3 00 GB E Selected Bus E Inwalid Synchronizatio Start Mow YF o 10 30 09 21 2004 hh mm MMida yss Schedule 4 Select the physical drive you want to rebuild Available drives have a bl
96. one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult Promise Technology Inc or an experienced radio TV technician for help This device complies with Part 5 of the FCC Rules Operation is subject to the following conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables S uperTrak EX8300 EX8350 User Manual Contents Chapter 1 Introduction o i 3056 b40cteceisk sas iseeaeoued 1 About This MENU sani hohe Yeas OR Rea ect Ra ERO Ee e 1 PIoduct OVefVIOW 4 5 dpxsdobdebete acd iro 3d Sua dra de det baee ae 2 WebPAM Management Software seen 3 Chapter 2 Installation i ER SEE eine sei echoed ek 5 died WAS 2 TT TELLE 5 Install the SuperTrak EX8300 Card iiie ee 6 Install the SuperTrak EX8350 Card i e ee 7 Installing the Disk Drives ssse I 8 Create a Logical Drive o rici erste eb SOHO CR CR Ecc dr 10 WebPAM Installation lle III 14 Chapter 3 Installing Software Drivers 23 Windows Server 200
97. ose an interval from the dropdown menu The range is 0 to 120 seconds A setting of 0 seconds disables the polling function Controller Schedule Controller Information Settings Schedule Lock amp Schedule List Select Target Action Hame Description Ci Logical Drive 1 Rebuild Start at 13 00 OF 01 2005 1 sST38002345 Media Patrol Start at 09 45 13 01 2003 Delete Reset Click on the Schedule tab to access scheduled background processes Such as Rebuild Media Patrol Expansion Migration Initialization and Synchronization To access or schedule a Rebuild Expansion Migration Initialization or Synchronization click on the Logical Drive B icon in Tree View then select the appropriate tab in Management View To access or schedule a Media Patrol click on the Physical Drive icon in Tree View then select the Media Patrol tab in Management View Delete a Scheduled Process Controller Information Settings Schedule Lock amp 3 Schedule List Select Target Action Hame Description Ci Logical Drive 1 Rebuild Start at 13 00 0770142005 Ive sT38002355 Media Patrol Start at 09 45 13 01 2005 To delete a scheduled process 1 Click on the Controller icon in Tree View 2 Select the Schedule tab in Management View 3 Check the box to the left of the process you want to delete 64 Chapter 5 WebPAM 4 Click the Delete button 5 Inthe Confirmation box click the OK button Alternative method to delete
98. our IT administrator 3 Enter your email server in the Email Server field Keep or change the Email Subject line 5 Type a new interval in seconds in the Event Frame Refresh Time field 30 seconds is the default interval 6 Click the Submit button when you are done 60 Chapter 5 WebPAM SuperTrak The SuperTrak Information tab displays a photograph of the SuperTrak SX Series RAID Controller installed in your system E WebPAM will display the SuperTrak controller installed in your system To display this screen in Management View click on the SuperTrak Jp icon in Tree View With the screen displayed move your cursor over key components of the S uperTrak controller card to see a Tool Tip popup message that identifies the component as shown above If you have multiple SuperTrak controller cards in the same system they will appear under the SuperTrak icon as Controller 1 Controller 2 and so on 61 SuperTrak EX8300 EX8350 User Manual Controller Controller Information below Controller Settings page 63 Controller Schedule page 64 Controller Lock page 65 The term Controller refers to the device that controls your RAID To access the controller click on the Controller e icon in Tree View Controller Information Controller Information Settings Schedule Lock amp 4 Basic Information Product Mame SuperTrak EX8350 BOS Version 2 80 21 Firmware Version 1 0 0 23 Driver Version 26 012
99. out the selected SuperTrak controller l In the Main Menu highlight Controller Information and press Enter The information includes Vendor Promise Technology Inc Model SuperTrak EX8300 or EX8350 Memory Type ECC Error Correcting Code checks for errors and corrects them automatically Memory Size 128 MB 33 SuperTrak EX8300 EX8350 User Manual Firmware Version The version number of the firmware currently installed on the SuperTrak controller Firmware is upgradable Contact Promise Technical Support for more information BIOS Version The version number of the BIOS currently installed on the SuperTrak controller BIOS is upgradable Contact Promise Technical Support for more information PCI Func Address The functional address of the SuperTrak card in the Host PC Used for advanced diagnostics PCI Base Address The base address of the SuperTrak card in the Host PC Used for advanced diagnostics 2 Highlight Return to Previous Menu and press Enter Physical Drive Management The SuperBuild utility displays information about the physical disk drives attached to the SuperTrak controller 1 Inthe Main Menu highlight Physical Drive Management and press Enter physical Drive Management f ID Hodel Name Capacity 81380013 80 03 GB Asssigned ST300013A5 80 03 GB Assigned 60 01 GB 60 01 GB ST380013A8 MHT2080B3 MHT2060BS 8001 Return to Previous Menu The information includes ID The c
100. pleted Synchronization P aused Synchronization Resumed Synchronization Aborted Synchronization Progress Redundancy Check Started Redundancy Check Completed Redundancy Check Paused Redundancy Check Resumed Redundancy Check Aborted Redundancy Check Progress Redundancy Check Aborted with Error Rebuild Started Rebuild Completed Rebuild Paused Rebuild Resumed Rebuild Aborted Rebuild Progress Background Initialization Progress Background Initialization Started Background Initialization Completed Background Initialization Paused Background Initialization Resumed Background Initialization Aborted 54 Information Events continued Migration Started Migration Completed Migration Paused Migration Resumed Migration Aborted Migration Progress Battery Becomes Normal Warning Events Synchronization Aborted with Error Redundancy Check Rejected Redundancy Check Inconsistency Fixed Rebuild Aborted with Error Background Initialization Aborted with Error Migration Aborted with Error Battery Temperature Unstable Battery Voltage Unstable Battery Not Functioning Critical Events Disk Unplugged Disk Setdown Disk Timeout Disk ECC Error Disk Non ECC Error Disk S M A R T Error Array Offline Array Degrade Redundancy Check Inconsistency Found Redundancy Check Inconsistency Fixed Enclosure Fan Error Enclosure Voltage 3 3 Error Enclosure Voltage 5 Error Enclosure Voltage 12 Error Enclosure Temperature Error Batte
101. pty basic disks to dynamic disks E t Removable Storage Disk Defragmenter Disk Management volumes that can be mirrored or they can be striped or Ta Services and Applications spanned across multiple disks Y ou can also expand single disk and spanned volumes without having to restart the computer fou can use dynamic disks to create software based RAID After you convert a disk to dynamic you can only use Windows 2000 and later versions of Windows on any volume of that disk To continue click Next 3 Click the Next button to start the Wizard 4 Inthe following windows select Disk 1 to Initialize Do not select any disks to Convert Click the Finish button to Initialize the logical disk c Computer Management Im File Action View Window Help e mj e Biss Computer Management Local Volume Layout Type File System Status Capacity Free Space ih System Tools CJ C Partition Basic NTFS Healthy System 37 26 GB 25 92 GB E Event Viewer Shared Folders 2 Local Users and Groups Performance Logs and Alerts a Device Manager aj Storage EI RE E Removable Storage Disk Defragmenter Disk Management da Services and Applications Z9pisk 0 Basic C 37 26 GB 37 26 GB NTFS Online Healthy System amp 9pisk 1 Basic 37 25 GB 37 25 GB Online Unallocated New Partition gt EE Unallocated fi Primary partition Properties Help
102. r returning products e Use the original shipping carton and packaging e Include a summary of the product s problem s e Write an attention line on the box with the RMA number e Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty When repairing returned product s Promise may replace defective parts with new or reconditioned parts or replace the entire unit with a new or reconditioned unit In the event of a replacement the replacement unit will be under warranty for the remainder of the original warranty term from purchase date or 30 days whichever is longer Promise will pay for standard return shipping charges only You will be required to pay for any additional shipping options Such as express shipping 126 Appendix A Partition and Format In order for your operating system to recognize and work with the disk drives attached to your FastTrak SX Series RAID Controller card the drives must be partitioned and formatted e If your drives were previously partitioned and formatted they are ready to use and you can skip this procedure e fyour drives have not been partitioned and formatted you must do that job before you can use them The actions of partitioning and formatting create a file structure on the disk drives with which your operating sys
103. ripe h Data Mirror Disk Drives Figure 4 RAID 10 takes a data mirror on one drive pair and stripes it over two drive pairs The data capacity is similar to a RAID 1 logical drive with half of the total storage capacity dedicated for redundancy An added plus for using RAID 10 is that in many situations such a logical drive offers double fault tolerance Double fault tolerance may allow your logical drive to continue to operate depending on which two disk drives fail RAID 10 logical drives on FastTrak consist of 4 disk drives 107 SuperTrak EX8300 EX8350 User Manual JBOD Single Drive J usta Bunch of Disks J BOD arranges individual physical drives on the FastTrak controller the same as if they were attached to the PC s motherboard controller The advantage is that a FastTrak Controller can accommodate up to four physical drives more than most PC motherboards JBOD offers none of the performance or security advantages of a RAID logical drive Any number of physical drives on the FastTrak Controller can be designated as J BOD In WebPAM J BOD is created managed and deleted the same as a logical drive You can also use the FastTrak BIOS for this purpose See the FastTrak User Manual for more information on the BIOS In addition if you attach a physical drive that was initialized using Windows disk management that drive will be automatically recognized as a J BOD by the FastTrak controller and WebPAM 1
104. rom single logical drives on local systems to logical drive networks residing in offsite locations The SuperTrak EX8300 and EX8350 RAID Controller cards support 1 5 Gb s and 3 0 Gb s Serial ATA hard drives Attheir core all both FastTrak cards provide advanced RAID management functions creating logical drives monitoring them keeping them online and operating at optimum efficiency FastTrak can also perform many other tasks such as e Create logical drives at various RAID levels 0 1 5 10 and J BOD depending on the application being used e Setup a network of SuperTrak RAID servers all running under different RAID levels and monitor those servers from any workstation on the network Create a series of SuperTrak RAID networks at any number of offsite locations e Monitor and or repair SuperTrak RAID logical drives using the Internet from an offsite location all without compromising the integrity of secure servers XOR Microprocessor The SuperTrak EX8300 and EX8350 Controllers have an onboard microprocessor for XOR calculations which offloads the parity calculation workload from the main CPU and transfers itto the controller card boosting the performance of the entire system Hot Swapping Each SuperTrak EX8300 and EX8350 can support up to eight Serial ATA disk drives With either Controller card you can configure the drives as RAID levels 1 5 or 10 Attached drives can be hot swapped when used with the optional Promise S
105. rt Ho Capacity Ci 2 74 53 GB Iv 3 74 53 GB EU To merge a physical drive Click on the Physical Drive View icon in Tree View Click on the Merge tab in Management View Check the box es to the left of the physical drive s you want to merge Click the Submit button CY geo ops lick on a Physical Drive icon to see the results of your merge operation 68 Chapter 5 WebPAM Media Patrol Schedule The Physical Drive View Media Patrol tab allows you to start Media Patrol on all physical drives You can also run Media Patrol on individual physical drives see page 72 Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive sector by sector Media Patrol checks physical drives assigned to logical drives spare drives and currently unassigned physical drives that were once part of a logical drive or a spare Media Patrol does not check new physical drives that have never been configured nor physical drives assigned as J BOD Unlike S ynchronization and Redundancy Check Media Patrol is concerned with the condition of the media itself not the data recorded on the media If Media P atrol encounters a suspect sector it will attempt to regenerate the data and write to the suspect sector If the write operation is successful Media P atrol continues checking other sectors If the write operation fails Media P atrol reports the error to your P C s system log and to the physical drive
106. ry Temperature Error Battery Voltage Error Battery Communication Error Chapter 5 WebPAM Delete a User 1 In Tree View click on the User Management pt icon 2 Click on the Delete tab Information Create Delete OUser List M User ID Display Hame Ernail r sammy Samuel Adams sadamsicipromise com E admin Super user E 3 Check the box to the left of the user you want to delete 4 Click the Delete button 5 Inthe Confirmation box click the OK button Change a User s Password In WebPAM each user can change his her own password To change a user s password I ogin ID sammy Password 1 Log into WebPAM under the User name Information Create Delete Ouszer List User ID Display Hame Email Samuel Adams sadamsicpromise com Super user 2 Click on your User ID link 55 S uperTrak EX8300 EX8350 User Manual User Management Information Settings Events fi User Settings User ID sammy peple VENE Samuel Adams 4 20 numbers andor letters Old Passweard enm xkikkkik New Password 0 8 numbers and or letters Retype Password fe Email sacams promisecom amp Host User Rights Host Hame Creation Rights Deletion Rights Maintenance Rights Hotification Rights localhost I m v v EM Type the current password in the Old Password field Type a new password in the New Password field Retype the new password in the Retype Password field Click the Sub
107. s Bad Sector Log see page 73 This action triggers a BSL update message and an email message if you enabled that notification option see page 52 To schedule Media P atrol 1 Click on the Physical Drive View icon in Tree View 2 Click on the Media Patrol tab in Management View Physical Drive View Information Split Merge Media Patrol Schedule Schedule Disable Enable By Day start at 0 0 By Week Start at 5 30 every Sunday By Month start at 0 r 0 onthe 1st Example 10 30Chh mmi Schedule 3 Click on the Enable radio button 4 Click on the by Day by Week or by Month radio button 5 From the dropdown menus select a start time and a day of the Week or Month if applicable Start time is based on a 24 hour clock 6 Click the Schedule button 69 SuperTrak EX8300 EX8350 User Manual To cancel the scheduled Media Patrol operation 1 Click on the Physical Drive View icon in Tree View 2 Click on the Media Patrol tab in Management View 3 Clickthe Disable radio button Physical Drive Information To access information about a physical drive 1 Click on the Physical Drive View icon in Tree View 2 Click on the Physical Drive icon Physical Drive Information Information Settings Media Patrol BSL Locate Drive Basic Information Drive Model sST34001 4 amp 5 3JRUZIGTS Firmware s ersian 35P Port Murnber 1 Enclosure Serial Humber Sup
108. s logical drive highlight Capacity and press Enter Type the capacity in MB to allocate to this logical drive Later you can assign the unused capacity to a second logical drive To change the Stripe Size highlight Stripe Size and press Enter Highlight your choice of 32 64 or 128 KB and press Enter To change the Initialization Mode highlight Init Mode and press Enter Highlight your choice of No Quick or Full initialization and press Enter To change the Write Cache Policy highlight Write Cache Policy and press E nter Highlight your choice of Write Through or Write Back and press Enter To change the Gigabyte Boundary feature highlight Gigabyte Boundary and press Enter 12 Chapter 2 Installation Highlight your choice of No or Yes and press Enter Create Logical Drive Logical Drive Nama LogDrv 4 RAID Level Physical Drive ID Capacity Frew Capacity Stripe Size 64 KB Init Moda Quick Write Cache Policy Write Back Gigabyte Boundary Yas Save Configuration Return to Previous Menu Highlight Save Configuration and press Enter Logical Drive Management ID Ligical Drive Nate Capacity 0 LDI 179 83 GB Create Logical Drive Dalete Selected Logical Drive Return to Previous Menu The Logical Drive Management screen appears with your new logical drive Atthis point you can create additional logical drives if there is physical drive space available 13 Press the F 10 key to exit the S
109. sk drives are has failed Spinning up e is not installed An incident refers to one occurrence of out of range voltage temperature or fan speed Any incident requires immediate attention For more information on Enclosures replacing disk drives and other repair operations refer to the SuperSwap User Manual 98 Chapter 5 WebPAM Spare Drives A spare drive is a physical drive designated to function as a hot spare drive A hot Spare drive automatically replaces a failed physical drive You can also set the Controller to rebuild a logical drive from a Free disk drive See Controller Settings on page 63 and Logical Drive Rebuild on page 87 for more information on how spare drives work Spare Drive View Spare Drive View provides a list of all spare drives currently on the Host PC To access Spare Drive View click on the Spare Drive View fir icon in Tree View Spare Drive View Information Create Delete i Graphic View L Drive on Port4 74 53 GB Dedicated Spare 74 53 GB B gn 3 Spare d Invalid From this screen you can view the current Spare Drives and click on the tabs to access the Create and Delete features Create a Spare Drive To create a spare drive 1 Click on the Logical Drive View fir icon 2 Click on the Create tab 99 S uperTrak EX8300 EX8350 User Manual 3 D Spare Drive View Information Create Delete i Spare Drive Parameters Spare Drive Type
110. talling the product P romise is not liable for any damage to equipment or data loss resulting from the use of any product Return Product For Repair If you suspect a product is not working properly or if you have any questions about your product contact our Technical S upport Staff through one of our Technical Services making sure to provide the following information e Product model and serial number required e Return shipping address e Daytime phone number e Description of the problem e Copy of the original purchase invoice The technician will assist you in determining whether the product requires repair If the product needs repair the Technical Support Department will issue an RMA Return Merchandise Authorization number Important Obtain an RMA number from Technical Support before you return the product and write the RMA number on the label The RMA number is essential for tracking your product and providing the proper service 125 S uperTrak EX8300 EX8350 User Manual Return ONLY the specific product covered by the warranty do not ship cables manuals diskettes etc with a copy of your proof of purchase to USA and Canada Promise Technology Inc Customer Service Dept Attn RMA 47654 Kato Road Fremont CA 94538 Other Countries Return the product to your dealer or retailer Contact them for instructions before shipping the product You must follow the packaging guidelines fo
111. tem can work In the example below we show how this is done in Windows A similar procedure is required for Linux P C s However partitioning and formatting in Linux is not automated therefore please refer to your system documentation for the exact procedure Note If you plan to boot your computer from this logical disk go to Windows and Device Driver Installation under the Installation section for instructions The instructions here are for data logical disks only Open Explore Search Map Network Drive Disconnect Network Drive Create Shortcut Delete Rename Properties 1 From the desktop right click on the My Computer icon and select Manage from the popup menu The Computer Management window opens 2 From the left menu click on Disk Management The Disk Management window opens with your new logical disk identified as Disk 1 The Initialize Wizard appears automatically 127 S uperTrak EX8300 EX8350 User Manual Computer Management a Fie Action view Window Help e Ame AR Computer Management Local Volume Layout Type File System Status Capacity Free Space M System Tools _ F pmr i t Initialize and Convert Disk Wizard l Event Viewer Shared Folders x Local Users and Groups Welcome to the Initialize and if Performance Logs and Alerts Convert Disk Wizard Device Manager DM E Storage This wizard helps you to initialize new disks and to convert em
112. that rely on JRE orJ DK always install them first before you install WebPAM WebPAM will use the existing J RE rather than installing a second one WebPAM will install RE 1 4 on your system unless you already have J RE orJ DK versions 1 3 0 or 1 4 Operating System Support On the Host PC where you install the SuperTrak controller and WebPAM Promise Technology recommends e Windows 2000 e Windows XP Professional e Windows 2003 e Red Hat8 0 9 0 EL 3 0 EL 4 0 e SuSE 9 1 9 2 ES 9 0 The Utility Server supports these operating systems Choose one of them to take full advantage of all the features of WebPAM Install WebPAM Windows Follow these steps to install WebPAM PRO on your Windows based PC or Server 1 Bootup the PC server and launch Windows If the computer is already running exit all programs 2 Insert the software CD into your CD ROM drive 3 Double click on the Install CD s icon to open it an 4 Double click on the Installer icon to launch it right c The first WebPAM PRO installation dialog box appears piles gener 5 Follow the prompts in the installation dialog box Linux Follow these steps to install WebPAM PRO on your Linux based PC or Server 1 Bootup the PC server and launch the Linux GUI If the computer is already running exit all programs 15 S uperTrak EX8300 EX8350 User Manual 2 Insert the software CD into your CD ROM drive 3 Inthe CD window double click on the webpam bin ico
113. tion and functions of individual Enclosures Enclosure To access information about an Enclosure 1 Click on the Enclosure View zl icon in Tree View 2 Click on the Enclosure 2 icon Information Basic Information Enclozure Type Supersweap 4100 Fan Speed REPM Fani 8108 RPM normal range 2000 RPM Fan2 5544 RPM Temperature CF 220 C 71 5F normal range s S2 CN 25 6 F 25 0 73 4 F Power Status 12 11 454 lt normal range 12 96 Power Status 55 4 755 lt normal range 525 97 SuperTrak EX8300 EX8350 User Manual The information tab displays the following information e Enclosure Type The manufacturer s model name or number e Fan Speed The RPM of the enclosure s cooling fans Temperature The internal temperature of the enclosure Each reading reflects a separate measurement Power Status The voltages supplied by the enclosure s 12V and 5V Systems The Fan Temperature and Power icons change color when an error is indicated as shown below d b soe Fan Error Temperature Error Power Error LEDs Green Disk drive is present Disk drive is present Normal status and ready and ready Amber Disk drive n a 1 incident IS Spinning up see below Is critical Enclosure is critical is ae but still functional reports a at Attention required 2 or more incidents see below Disk drive is offline e is not installed Dark Power Is off Disk drive Di
114. tion of the logical drive concepts see Chapter 6 Technology Background on page 103 of this manual SuperTrak SHASTA BIOS Version 2 8 0 21 c 2004 2005 Promise Technology Inc All rights reserved Adapter 0 Ho Array is defined Press Ctrl 8 to enter SuperBuild tm Configuration Utility or Press sEsc Or 5paca to continua 1 Bootyour system If this is the first time you have booted with the SuperTrak card and drives installed the Promise onboard BIOS will display the following screen SuperBuild ta Configuration Utility Ver 2 8 0 21 c 2004 2005 Promise Tech b Main Manu Adapter Selection Controller Information Physical Drive Management Logical Drive Management Background Activity The Navigate ENTER Enter SPACE Select ESC Back Fl0 Exit 10 Chapter 2 Installation 2 Press the Ctrl S keys to display the SuperBuild Utility Main Menu Main Menu Adapter Selection c He ler Information Physical Drive Management Logical Driva Management Background Activity In the SuperBuild Utility press the arrow keys to highlightan item then press Enter to select it 3 Highlight Logical Drive Management and press Enter The Logical Drive Management screen displays Logical Drive Management Th Logical Drive Name Capacity Create Logical Drive Return to Previous Menu 4 Highlight Create Logical Drive and press Enter The Create Logical Drive Step 1 2 screen appears
115. tion or Redundancy Check for a time when there is less demand on the RAID system On Demand To Synchronize or Redundancy Check a logical drive 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to synchronize 3 Click on the Synchronization tab in Management View Logical Drive Information Information Settings Drive Mapping Migration Rebuild Synchronization Initialization amp 4 An automated process of checking data and parity Policy Fix Schedule 4 Inthe Policy dropdown menu select Fix if you want Synchronization or Redundancy Check if you do not want to correct inconsistencies 5 Click the Start Now button Logical Drive Information Information Settings Drive Mapping Migration Rebuild Synchronization Initialization Activation Q Synchronization Progress M nn 38 Start Time 2005 01 06 14 32 14 Elapsed Time 0 20 27 91 SuperTrak EX8300 EX8350 User Manual You can monitor Migration progress on the Logical Drive Migration tab Click the respective buttons to pause resume or abort the Synchronization or Redundancy Check Scheduled To schedule a Synchronization or Redundancy Check 1 Click on the Logical Drive View icon in Tree View 2 Click on the Logical Drive E icon of the logical drive you want to synchronize 3 Click on the Synchronization tab
116. to use a removable disk drive enclosures other than Promise Technology s SuperS wap be sure it meets the SAF TE standard Other enclosures are not supported and may result in performance loss or other undesired results Chapter 2 Installation SuperTrak EX 8300 Chl Ch3 SMBus connector Ch2 Ch4 for SuperS wap Buzzer LED Pins SuperTrak EX8300 TECHNOLOGY INC SMBus connector for Ch5 Ch6 Ch7 Ch8 BBU module SAF TE enclosure connector S uperTrak EX8350 Chl Ch3 SMBus connector EE Ch4 for SuperSwap xc BUAT LED Pins O n NOU SPON EL EE o TEE SMBus connector for Ch5 Ch6 Ch7 Ch8 BBU module SAF TE enclosure connector 2 Attach one Serial ATA data cable to each disk drive Then attach the other ends of the cables to the connectors on the SuperTrak card above 3 Attach the Y cable power splitters to each of the disk drives SuperTrak EX8300 EX8350 User Manual Create a Logical Drive You will now use the onboard SuperBuild BIOS utility to create a logical drive with the attached drives Even if you plan to use the WebPAM software to manage your logical drive you can still create your first logical drive using the SuperBuild Utility as described here For an explana
117. to your system Therefore anything that you can do to a single disk drive you can do to a SuperTrak logical drive For example you should use the FDISK and FORMAT utilities to partition and format the logical drive You can format the logical drive with any file System you wish Installation Issues Capacity Booting How can I change the system boot sequence in order to boot from the SuperTrak EX Series logical drive The boot sequence is controlled by the system BIOS As far as the system BIOS is concerned the SuperTrak Controller and defined logical drives are categorized as a SCSI device This allows you to set the boot sequence in your BIOS setup utility to boot from SCSI first rather than IDE If there are multiple S CSI add in controllers in the system then the boot sequence among them will be determined exclusively by their PCI slot priority P CI slot 1 will be first slot 2 second etc Put the SuperTrak Controller in the PCI Express or PCI X slot where it will be accessed ahead of other SCSI controllers if you wantto boot from the logical drive How can change the boot sequence between a PCI SCSI card and the SuperTrak EX Series RAID logical drive Since all PCI Express and PCI X devices are PnP it is difficult to determine which device is addressed first Most motherboard BlOSes have advanced options that identify devices and allow you to select which device will be assigned resources first Otherwise you may have to p
118. ual How can change the resources that the SuperTrak uses The SuperTrak EX8300 and EX8350 are fully PnP This means all the resources that it uses are given to it by the PnP BIOS on the motherboard The SuperTrak Controller supports IRQ sharing but this feature only works when ALL the concerned devices support it If your motherboard allows you to control the assignment of these resources you may be able to remedy the problem by e Changing the IRQ assignments to the PCI slots in the motherboard BIOS during boot up e Reset the configuration data in your CMOS This is usually an option in the PnP section of your CMOS e Otherwise switch the SuperTrak Controller card to a different P CI slot How do the SuperTrak EX Series RAID Controllers provide storage and data protection with their arrays The SuperTrak EX Series implements four RAID levels plus J BOD as follows e RAID O0 Stripe e RAID 1 Mirror e RAID 5 Block Striping with Distributed P arity e RAID 10 Mirroring Striping e JBOD Single disk drives See Introduction to RAID on page 103 for more information Drive Issues Can I add a drive to a SuperTrak EX Series logical drive via hot swap and dynamically adjust the array size configuration Yes The SuperTrak Controller supports online logical drive expansion and migration You must use the SuperBuild utility or the WebPAM software to expand or migrate an existing logical drive Do the HDDs on t
119. uperBuild utility and press Y to confirm and restart the computer You have successfully created a new RAID logical drive Important You must be partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system SuperTrak EX8300 EX8350 User Manual WebPAM Installation Important Install the SuperTrak software drives for your operating system before installing WebPAM See Chapter 3 Installing S oftware Drivers on page 23 for instructions WebPAM installation software will install two major components Utility Server WebPAM RAID monitoring and Networking software J ava Runtime Environment if not previously installed Utility Server The Utility Server installs on the PC with the SuperTrak RAID Controller card the Host PC The R Internet Laptop PC Desktop PC with Internet with Internet browser browser Router amp Firewall Networked PC File Server with with Internet browser Utility Server Host PC with Host PC with Host PC with SuperTrak EX SuperTrak EX SuperTrak EX Figure 14 WebPAM on a network 14 Chapter 2 Installation Java Runtime Environment If you are planning to use other applications
120. uperS wap drive enclosures Chapter 1 Introduction WebPAM Management Software he Web Based Promise Array Management WebPAM software offers local and remote management and monitoring of all FastTrak logical drives that exist anywhere on a network Browser based GUI provides email notification of all major events alarms memory cache management drive event logging logical drive maintenance rebuild and access to all components in the RAID configuration server controller logical drives physical drives and enclosure For information on using WebPAM refer to page 49 S uperTrak EX8300 EX8350 User Manual Chapter 2 Installation Packing list below Install the SuperTrak EX8300 Card page 6 Install the SuperTrak EX8350 Card page 7 Installing the Disk Drives page 8 Create a Logical Drive page 10 WebPAM Installation page 14 Packing List When you receive the SuperTrak Serial ATA RAID Controller card the package should contain the items listed below SuperTrak EX8300 or EX8350 Controller card Quick Start Guide Eight 1 0m 39 inch Serial ATA disk drive data cables Four Y power splitter cables CD with Drivers Web Based Promise RAID Management WebPAM software SuperTrak EX8300 EX8350 User Manual If any of the items are missing or appear damaged please contact your dealer or distributor immediately gt gt Warning The electronic components on the SuperTrak RAID Controller card are sensitive to
121. us Menu Highlight Save Configuration and press Enter Logical Drive Management f TD Ligical Drive Mate Capacity Status 19 83 GB C LDI 1 Return to Previous Menu The Logical Drive Management screen appears with your new logical drive Atthis point you can create additional logical drives if there is physical drive space available Press the F 10 key to exit the SuperBuild utility and press Y to confirm and restart the computer 37 SuperTrak EX8300 EX8350 User Manual Important You must be partition and format your new logical drive before you can use it Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system Delete Logical Drive Caution Deletion of an existing logical drive will result in the loss of all data Saved on the logical drive Record all logical drive information including RAID level disk members stripe block size and gigabyte boundary in case you wish to undo a deletion Logical drives may possibly be recovered after deletion by immediately re defining the logical drive with information identical to the original configuration To delete a logical drive 1 Inthe Main Menu highlight Logical Drive Management and press Enter The Logical Drive Management screen displays Logical Drive Management ID Logical Drive Mame 0 LogDrv A 1 LogDrv B 2 LogDrv C Create Logical Drive
122. utilities etc Support promise com 408 228 1097 Attention Technical Support 408 228 1400 option 4 8 00am 5 00pm M F Pacific Time Promise Technology Inc Attn Technical S upport 580 Cottonwood Drive Milpitas CA 95035 USA 121 SuperTrak EX8300 EX8350 User Manual Europe Africa Middle East E mail Support Fax Technical Support Phone Technical Support If you wish to write us for Support Germany E mail S upport Fax Technical Support Phone Technical Support If you wish to write us for Support Italy E mail Support Fax Technical Support Phone Technical Support If you wish to write us for Support Support promise emea com 31 0 40 256 9463 Attention Technical S upport 31 0 40 235 2600 8 30am 5 00pm M F The Netherlands Time Promise Technology Europe B V Attn Technical S upport Luchthavenweg 81 125 5657 EA Eindhoven The Netherlands Support de promise emea com 349 0 2 31 56 76 48 29 Attention Technical S upport 49 0 2 3156 76 48 0 8 30am 5 00pm M F Germany Time Promise Technology Germany Attn Technical S upport E uropaplatz 9 44269 Dortmund Germany Support it promise emea com 0039 06 367 12400 Attention Technical Support 0039 06 367 12626 8 30am 5 00pm M F Italy Time Promise Technology Italy Attn Technical Support Piazza del Popolo 18 00187 Roma Italy 122 Chapter 7 Support Taiwan E mail Support Support promise com tw
123. ximum number supported by the SuperTrak controller 44 Chapter 4 SuperBuild Utility Migration and Expansion are not available for J BOD For more information see Migration and Expansion on page 113 To Migrate a logical drive 1 Inthe Main Menu highlight Background Activity and press Enter The Background Activity screen displays Background Activity Device Type Stati Fercentage Lp D Mo BGA L LD 1 Ha BGA d Sal nce RP rta Drive i tu te Selected Lo ogioal Drive Pausa Salected Logical Drive Return to Previous Menu 2 Highlight the logical drive you want to migrate and press the spacebar to mark it An asterisk appears atthe left of the selected logical drive 3 Highlight Migrate S elected Logical Drive and press Enter The Migrate Selected Logical Drive DEP 1 2 screen appears Migr ratu Selected Logical Driva Select Free Ph wal ical Drive Physical Drive Hana Capacity MHTZ2 amp BS H MHTZ B BS ST3IB0013AS Next Step Return to Previous Menu 4 Highlight the Free physical disk drives you want to add to your logical drive and press the spacebar to mark them An asterisk appears atthe left of the selected physical drive 5 Highlight Next Step and press Enter The Migrate Selected Logical Drive Step 2 2 screen appears Migrate Selected Logical Drive Select Translate Mode RAID 5 Next Step Return to Previous Menu 45 S uperTrak EX8300 EX8350 User Manual
124. y Applies security to all connections involving the Internet or outside your company firewall S ecurity options are invisible to authorized users Promise Technology provides a default certificate for the server as well as for internal data communication However in some cases it is always better to install and verify your own certificate for the webserver And and if possible verify certificate by certificate authority like Verisign or Thwate See your MIS Administrator for guidance Click the Next button when you have made your choice 18 Chapter 2 Installation I8 Promise WebPAM 2 0 InstallShield Wizard Please read the summary information below Promise WebPAM 2 0 will be installed in the folowing location CAPragram FilesiPramiseWwyebPAM 2 0 with the following features Default Installation for a total size 74 1 MB Web PAM ese e B Irretalishield P meN Back Install be Cancel 9 When the Installation Summary screen appears above review your choices To make changes click the Back button To continue click the Install button 19 S uperTrak EX8300 EX8350 User Manual TE Promise WebPAM 2 0 InstallShield Wizard Please read the summary information below The InstallShield Wizard has successfully installed Promise WebPAM 2 0 Choose Finish to exit the wizard WebPAM PROMISE A ye PROMISE ane hee in l as all amp hield
125. y physical drive with a new one See Replace the Failed Disk Drive on page 95 and the SuperTrak User Manual and SuperSwap User Manual for more information on replacing a physical drive Synchronize Redundancy Check All Logical Drives The Logical Drive View S ynchronization S chedule tab enables you to synchronize all logical drives You can also synchronize an individual logical drive see page 91 Synchronization refers to an automated process of checking and correcting data and parity Unlike a Rebuild Synchronization is a maintenance operation 89 SuperTrak EX8300 EX8350 User Manual Redundancy Check is an automated process of checking data and parity but it only reports and does not correct any inconsistencies that it finds Synchronization and Redundancy Check apply to RAID 1 RAID 5 and RAID 10 logical drives When an logical drive is first created and you select F ull Initialization the same action as Synchronization takes place To schedule Synchronization for all logical drives l 2 l Click on the Logical Drive View E icon in Tree View Click on the Synchronization Schedule tab in Management View Logical Drive View Information Create Delete Synchronization Schedule i An automated process of checking data and parity Policy Fix amp Scheduled ich ee ak Nae Redundancy Check y Disable Enable By Day start at D 0 C By Week Start a 5 30 every Sunday By Month st
126. ysical Drive View ST380013A5 ST38001345 li sTss002345 FH Logical Drive View kE Logical Drive 1 Rs zt Enclosure View Ga Spare Drive View In the example above amber icons appear over the SuperTrak Controller Logical Drive View and Logical Drive icons Click on the Logical Drive View amp or Logical Drive E icons to verify the condition of the logical drive In this example the Status is Critical and Background activity is dle This indicates that there is no automatic rebuild so you musttake action to restore the logical drive 1 Identify the failed disk drive 2 Replace the failed disk drive 3 Rebuild your logical drive 94 Chapter 5 WebPAM Identify the Failed Disk Drive Click on the Physical Drive View icon in the WebPAM user interface Look for a missing physical drive A drive that used to be present but is suddenly absent is the failed disk drive Physical Drive View No drive Information Split Merge on Port 3 a Physical Drive Overview Drive Model Status sT34 001 445 eam GB sT3s8002345 74 53 GB ST30001345 74 53 GB Functional Functional Functional A Graphic View L Drive on Port 1 37 27 GB Assigned af 2 GB Port 1 L Drive on Port 74 53 GB Assigned Free 37 27 GB 37 20 GB P d rt 2 L Drive on Port4 74 53 GB Assigned Free af 2 GB 37 26 GB P 2 rt 4 Bus gn B Spare L Invalid In this example there were four disk drives connected to the SuperTrak Co

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