Attix5 Pro Storage Platform User Manual
Contents
1. Attix5 Pro V6 0 User Manual for Microsoft Windows Your guide to configuring the Attix5 Pro Storage Platform ATTIX All rights reserved Attix5 2010 Trademarks Microsoft Windows Microsoft Windows Microsoft Windows Server Microsoft Server Microsoft Volume Shadow Copy Service VSS MS Windows MS Exchange MS SQL MS SharePoint Exchange Internet Explorer and Windows Explorer are registered trademarks of Microsoft Corporation ATTIX The following icons appear in the user manual i The information icon precedes important information W The example icon indicates a practical illustration of a process or procedure P The hint icon indicates a suggestion or hint to guide or assist users performing a task The warning icon provides a warning against potential mistakes and actions that could cause critical error ATTIX Contents al ginc gh E A hiv dn A A ar E A EA A E E a 3 Din aege eUl suo y POSNE inc sce EES A E E SE 4 Storage solution i en a ee 4 Storage PIOU ONT aecucn setae tiun Porirua snaren E EEEN E a EE VAENE AENEAN EAEN 4 Storage Platform Console cccecsescecsecsencerceeenearcesecnenteusaseesserseseessarsuseesestenseseens 5 TANS A ea E A E EEEE 5 PA PROP Ar LOU A E A 6 Hardware and software requirements ssesesssssrssrnrrrnnrrrnnrnrnsrnrnernrnernrnernrnennrnnns 6 Product Activation s asssssesnsennnunnnunnnnnnnunnnunnnunnnnnnnunnnnnnnnnnnunnnunnnnnnnnnnnnnnnnnn nunn2. ATTIX Set up StorageServer A dedicated SS will be installed Please refer to the Addition or Multiple StorageServer section below Set up a Slave AccountServer A dedicated AccountServer will be installed for Slave use to another AccountServer Recover AccountServer from License Server This option must only be selected for Disaster Recovery reasons 2 Select a Typical Configuration or Set up AccountServer and StorageServer for this example of a single box installation and click on Next Product Activation Product activation can only be achieved by providing a valid V6 Product key that will be validated after clicking Next Note Product key checking is done and the Next button will become active once validated The Product key is also validated on the Licence Server after clicking the Next button and feedback will be provided if it could not be verified Proxy settings will also _ be used during this step i gt A The option for a Manual activation is provided should an Internet connection not be available during the installation Proxy settings can also be configured if required Folder Selection a Select the location in which you wish to store the user data The default path is C ProgramData Attix5 Pro SS Service Data You can select another disk drive on the same machine if required b Click Next we There must be enough hard drive space available on the selected drive to store all backup data The drive
3. Storage Platform upgrade simply run the installation file supplied by your software provider Open file Security warning File security is verified on certain operating systems The Attix5 publisher can be verified during this step by clicking the Publisher link provided Click Run to start the extraction and Installer ATTIX Storage Platform Installation Wizard 1 6 The installation wizard will start by searching for existing SP installations and services and will continue with a new installation after none was detected An Install location will be requested for the required file installation and the successful completion of the file transfer will be shown Click Next to continue Two options are provided that will guide you through either a Typical or Advanced Configuration path Select the Advanced Configuration option and Click Next to continue Advanced Configuration This page will only be shown after selecting the Advanced Configuration option on the previous screen Configuration Scenarios Set up AccountServer and StorageServer e Set up AccountServer Set up StorageServer Set up a Slave AccountServer Recover AccountServer from Licence Server Select the Set up StorageServer option and click on Next Folder Selection 1 2A Select the location in which you wish to store the user data The default path is C ProgramData Attix5 Pro SS Service Data You can select another volume d
4. and ReportServer database information and populates a copy of these A Backup Client will always try to connect to the master AccountServer but in the event that the master is not available it will connect to the slave for authentication i 7 The Slave AccountServer option must be enabled on the LicenceServer using the same Activation Key used for the Master AccountServer The Slave AccountServer address will only be sent to Backup Accounts with the next backup or when settings are retrieved from the Client A Slave AS is read only and only serves to allow backups This section will cover the installation of a new dedicated Slave AS Please refer to A Storage Platform Upgrade earlier in this chapter if an upgrade from a V5 1 Slave NameServer is required Before you install A Warning Resource management Both antivirus software scans and backup processes are resource intensive It is advised not to run a major Attix5 task and antivirus scan at the same time as this will significantly decrease general performance Exclude all the Attix5 subfolders from the list of folders to be scanned for viruses If using an enterprise antivirus solution please ensure that the exclusions are set on the central controlling machine Ensure that the hardware and software requirements are met before beginning the installation process The installation will not be possible without valid Net and SQL installation A valid Product Activation Ke
5. can represent a Local volume NAS Drive etc Only local NTFS volumes will benefit from Single Instance Storage Database Server 1 Choose the SQL database to be used You have the option to Use a local instance of SQL Server or Specify the connection strings manually The latter however requires additional connection string information and it is advised for advanced users only ATTIX A Usea local instance of SQL Server 1 For this option you need to specify the database names for both the Accounts and Reports Defaults are recommended 2 Click Next B Specify the connection strings manually This option is advised for advanced users only The wizard will attempt to create the manually specified databases if they do not exist and you need to specify the correct connection strings for both the AccountServer and the Reports Database Enter a connection string for the AccountServer Database Provider SOLOLEDE 1 Integrated Security S5PI Persist Security Info True Da Enter a connection string for the Reports Database Provider SOLOLEDE 1 Integrated Security S5PI Persist Security Info True Da Y Tip You can configure the Data Link Properties by clicking the button on the right hand side of each database connection string The selected database under step 3 of the Data Link Properties will fail when being tested if it does not exist and will be created by the SP Installer afterwards i Note y The default instan
6. for the services to function properly All local StorageServer installations will be migrated as selected ATTIX Introduction This section will cover the upgrade of an existing V6 0 Storage Platform It also applies to dedicated StorageServer MirrorServer and Slave AccountServer upgrades Before you upgrade Ensure that the hardware and software requirements are met before starting the upgrade process described below Ensure that all Consoles are closed before an SP upgrade to prevent conflicting settings The upgrade must be performed on each AccountServer Slave AccountServer and StorageServers separately beginning with the AccountServer Installation steps To upgrade the Attix5 Pro Storage Platform simply run the installation file supplied by your software provider Open file Security warning File Security is verified on certain operating systems The Attix5 publisher can be verified during this step by clicking the Publisher link provided Click Run to start the extraction and Installer Storage Platform Installation Wizard The installation wizard will start by searching for existing SP installations and services and will continue with the upgraded once they are detected ATTIX 1 Verify that the correct versions are displayed by the wizard and click the Upgrade button Storage Platform Installation Wizard This wizard will guide you through the steps needed to install the Storage Platform files The wizar
7. the server to your Storage Platform I Chapter 3 Installation ATTIX A Warning The OTP string must be recorded for use in the Console and will not be displayed again after clicking on the Close button The OTP is however saved in the Settings xml file located in appdata Attix5 Pro SS_Service It is the first 8 characters of the lt ServerGuid gt entry i e lt ServerGuid gt 83470821 caec 482c 3 Click Close The dedicated StorageServer is now installed and an SP Console connection can now be made using the AS server name admin username and password as specified during the installation i Note The SS server runs as a system service and does not require a user to be logged in for the services to function properly ATTIX Installing a MirrorServer Mirror StorageServer MirrorServers can be added to StorageServers to mirror their data and the data can be mirrored from one MirrorServer to another Mirroring enables the automatic creation of a StorageServer on another server usually on a server that is not in the same physical location The MirrorServer must be installed and configured in exactly the same way as a normal StorageServer For more information see Additional or Multiple StorageServers above Chapter 3 Installation ATTIX An additional AccountServer can be installed to act as a slave to the master AccountServer The AccountServer slave periodically retrieves the AccountServer
8. 1 Integrated Security S5P1 Persist Security Info True Da Enter a connection string for the Reports Database Provider SOLOLEDEB 1 Integrated Security S5PI Persist Security Info True Da Chapter 3 Installation ATTIX 9 Tip You can configure the Data Link Properties by clicking the globe button on the right hand side of each database connection string The selected database under step 3 of the Data Link Properties will fail when being tested if it does not exist and will be created by the SP Installer afterwards 2 Click Next Databases will be created after this step The number of Console connections made at the same time i e at start up of th We AS or after upgrading the AS can be defined in the AS connection string by adding the following to the end of the default string Max Pool Size xxx where xxx defines the number of Console connections The default is 100 and doesnt have to be defined It is also possible to edit the ConnectionStrings configuration file in the installation folder afterwards if required i gt A See http msdn microsoft com en us library 8xx3tyca VS 71 aspx for more information Database Server Instance This option will only be shown should more than one Instance be detected All SQL database instances will be detected automatically according to the previous selection and be shown in the drop down selection provided Make a selection and then click Next Master Password Ent
9. GB P4 High end 1GB 200 500GB Dual Xeon 1GB 500GB 1TB Quad Xeon 2GB Above 1TB 2 x Quad Xeon 4GB Chapter 2 Preparation Ea ATTIX Disk Space Required SATA Drive 5 GB and storage space 30 of protected data free space 100 Desktop amp Laptop accounts each with a 200MB account 20GB 6GB 100 Server Edition accounts each with a 5GB account 500GB 150GB Recommended RAID 5 10GB and storage space for all users plus 60 of protected data free space 100 Desktop amp Laptop accounts each with a 200MB account 20GB 12GB 100 Server Edition accounts each with a 5GB account 500GB 300GB Other 800 x 600 Resolution more than 256 colours Microsoft NET Framework Version 3 5 SP1 Network interface card or a virtual network adapter with a fixed IP Address Host name or DNS name preferred for flexibility Internet access Exan A recommended system to handle 100 Server Edition Clients with 5 GB Tonk sand 300 Desktop amp Laptop Clients with 200 MB Accounts 1 TB in total would be Quad Xeon Processor 3GHz 2GB RAM 1 TB free hard drive space Windows 2008 Server Fixed IP address or DNS name Additional hard drive space can be added to support a higher number of users A faster processor faster disk and higher capacity network would support a greater number of simultaneous backup users and or a larger throughput Multiple StorageServers can be added to the network to further scale the backup and recov
10. Storage Platform install location then it will be moved to the new V6 default location which is appdata Attix5 Pro On Windows Server 2003 it will usually be moved to C Document and Settings All Users Application Data Attix5 Pro If the V5 data is stored on the same logical drive as the new default location it will be moved For example on Windows Server 2008 the new default location is C ProgramData Attix5Pro SS_Service Data If the V5 data is anywhere on the C drive it will be moved to the new default folder It is important to note that the move is instantaneous since the top level folder is essentially just renamed into the new location i e the data will not be moved file by file Data will never be moved from one volume to another The StorageServer will modify existing directory structures after start up i e GROUP_ACCOUNT gt 5c7ba40a ca4d 4807 ad6f 5b4e40779e37 ATTIX G Note continued As soon as the Backup Client logs into the AS whether for a backup or not its encryption key is captured and sent to the SS to start the process of moving files around without changing any contents If the Client connects to the SS for a backup the SS will keep the Client waiting until the file restructuring is complete and then continue with the backup SE Clients will be able to send files during the Compressing and patching part of the backup process if configured while the SS is restructuring the Account fo
11. aptop DL and or Server Edition SE connect and back up data to the Storage Platform The following diagram illustrates a common scenario Files and folders stored N on one or more machines running SE or DL can be Storage Platform backed up to a Storage Platform over an Internet Client moe connection or within a Local Area Network In the event of data loss or corruption on the server data can be retrieved from the Storage Platform and restored to the original or another Client in just a few easy steps Storage Platform An Attix5 Pro Storage Platform SP consists of an AccountServer AS connected to one or more StorageServer s SS The AccountServer handles user authentication and Backup Group management The StorageServer is the file storage location for Clients encrypted data The diagram on the left represents a Storage Platform common scenario When an AccountServer is connected to one or more StorageServer s together they function as a Storage Platform AccountServer StorageServer i Note These components AS amp SS may run on the same or separate physical platforms ATTIX Storage Platform Console The Attix5 Pro Storage Platform Console is used to manage and administer all the elements within the storage solution Storage Platform Storage Platform This manual The diagram on the left represents a simplified scenario The Storage Platform Console conne
12. art the AccountServer and StorageServer manually should it be required G Note The Migration Wizard will complete all the necessary settings and configuration and will provide an option to install the SP Console if the Installation file was detected in the same folder ad the initial SP Installer 3 Click Close a Warning The wizard will provide sufficient warnings should special service user name changes be required at this point Chapter 4 Upgrading from V5 1 to V6 0 ATTIX The services should look like this after a successful migration of a NameServer to AccountServer and two Local FileServers to two StorageServers ISh Attix5 AccountServer Service 45 Service Attix5 Storage Platform Attix5 AccountServer Service Started Automatic Gi Attix5 File Server Disabled Ch Attix5 File Server 2 Disabled IGA AttixS Mame Server Disabled IEH Attix5 StorageServer Service 55 Service AttixS Storage Platform AttixS Storageserver Service Started Automatic IE Attix5 StorageServer Service 55 Servicez Attix5 Storage Platform Attix5 StorageServer Service Started Automatic Local System Local System Local System Local System Local System Local System The AccountServer and StorageServers are now upgraded and a SP Console connection can now be made using the AS server name admin username and password as specified during the installation The two servers run as system services and do not require a physical user to be logged in
13. as been configured the installer will prompt you to start the AccountServer service manually if required i Note An option to install the SP Console if the Installation file was detected in the same folder as the initial SP Installer will be available The Congratulations screen will display a One Time Password OTP that is required for Console configuration in order to complete the setup of this additional StorageServer For more information please refer to the Storage Platform Console manual Congratulations You have finished configuring the Storage Platform components on this machine The One Time Password OTP for the server you installed ts 29653408 Write down the OTP as you will need it to add the server to your Storage Platform Chapter 3 Installation ATTIX A Warning The OTP string must be recorded for use in the Console and will not be displayed again after clicking on the Close button The OTP is however saved in the Settings xml file located in appdata Attix5 Pro SS_Service It is the first 8 characters of the lt ServerGuid gt entry Le lt ServerGuid gt 83470821 caec 482c 3 Click Close i Note The wizard will provide sufficient warnings should special service user name changes be required at this point An SP Console connection can now be made using the AS server name admin username and password as specified during the installation i Note The Slave AS runs as sys
14. ce name SQLExpress must be removed when using a full SQL server installation Data Source local SQLExpress local name of server amp SQLExpress instance name For more info refer users to www connectionstrings com 2 Click Next Databases will be created after this step i Note The number of Console connections made at the same time i e at start up of the AS or after upgrading the AS can be defined in the AS connection string by adding the following to the end of the default string Max Pool Size xxx where xxx defines the number of Console connections The default is 100 and doesn t have to be defined It is also possible to edit the ConnectionStrings configuration file in the installation folder afterwards if required See http msdn microsoft com en us library 8xx3tyca VS 71 aspx for more information Chapter 3 Installation ATTIX Database Server Instance This option will only be shown should more than one Instance be detected All SQL database instances will be detected automatically according to the previous selection and be shown in the drop down selection provided Make a selection and click on Next Master Password 1 Enter a strong admin password for the SP to be used and keep it in a safe place 2 Click Next G Note This password MUST be the same for all components AS SS and Slave AS in the same Storage Platform installation including remote dedicated servers It is strongly a
15. cts to the Storage Platform and enables the management of the entire backup environment Backup Accounts Backup Clients and the Storage Platform This User Manual will cover installation guidelines and initial configuration of the Storage Platform itself Additional configuration management and maintenance aspects are all covered by the Storage Platform Console User manual Additional hits examples and warnings are included with this manual that are all installation related and form part of the scoping and design elements of either new installations or to be upgraded V5 1 Storage Platforms All system requirements and compatibility aspects are stipulated in the Requirements Compatibility V6 0 0 matrix ATTIX 2 Preparation This section will provide you with valuable information as part of the preparation that needs to be done before installing Hardware and software requirements The hardware required to support the minimum SP with the AccountServer and a single StorageServer depends upon the number of users the size of their backup data and the frequency and transmission rates of their backups Operating System Microsoft Windows Server 2003 or Microsoft Windows Server 2008 Microsoft Windows Server 2008 R2 Recommended Processor amp Memory Recommendation table Amount of data Recommended Recommended memory protected processor Above operating system requirements Less than 200
16. d for a Slave AccountServer i Note Product key checking is done and the Next button will become active once validated The Product key is also validated on the Licence Server after clicking the Next button and feedback will be provided if it could not be verified Proxy settings will also be used during this step 2 The option for a Manual activation is provided should an Internet connection not be available during the installation 3 Proxy settings can also be configured if required and all relevant configuration settings will be requested when selecting the Connect to the Licence Server through a proxy option 4 Click Next Database Server 1 Choose the SQL database to be used You have the option to Use a local instance of SQL Server or Specify the connection strings manually The latter however requires additional connection string information and it is advised for advanced users only A Usea local instance of SQL Server 1 For this option you need to specify the database names for both the Accounts and Reports Defaults are recommended 2 Click Next B Specify the connection strings manually This option is advised for advanced users only The wizard will attempt to create the manually specified databases if they do not exist and you need to specify the correct connection strings for both the AccountServer and the Reports Database Enter a connection string for the AccountServer Database Provider SOLOLEDE
17. d has detected that you have related Storage Platform components installed V6 0 0 1368 will be upgraded to V6 0 0 1432 The wizard will guide you through the process to upgrade these components amp zt Storage Platform 2 The wizard will detect the current services applications that are open and requires confirmation to have them Automatically closed in order to continue with the upgrade Select the Automatically close applications option and click the OK button Attix5 Pro Storage Platform Ez The following applications should be closed before continuing the AltixS StorageServer Service S5_ Service AltixS StorageServer Service S5_Service2 G Automatically close applications and attempt to restart them after setup is complete C Do not close applications Reboot wil be required es aa Chapter 5 Upgrading from V6 0 to the latest V6 0 ATTIX 3 The wizard will complete the upgrade and confirm when it is done Click the Close button Installation Complete You have completed the process of transferring the Storage Platform files to the machine g Z Click Close to exit mawy WAR coe Storage Platf Wives ELL The locally installed services applications are now upgraded and a SP Console connection can now be made to verify the upgrade version numbers Chapter 5 Upgrading from V6 0 to the latest V6 0
18. dvised not to use this built in Administrator account for Console access and to rather create separate users with Admin rights for this purpose Server Port Bindings This page will only be shown if the Advanced Installation was chosen For more information see Environment in Chapter 2 Preparation Service Port Bindings AccountServer re vn moman T o StorageServer re lt pte Ate na Specify 0 as a port number to use a random available port Click Next to continue or Cancel to exit the Configuration Wizard Ea EZE storage Platform G Note You need to ensure that no other software application is using the ports specified A 0 entered specifies the use of a random available port for all Private bindings Click Next Chapter 3 Installation ATTIX Configuration Summary 1 All chosen options will be summarised Verify the configuration settings before clicking the Apply button Configuration Summary The following is a summary of the configuration options you have chosen AccountServer Install StorageServer Install Slave AccountServer Do not install AccountServer Public IP Binding lt All gt AccountServer Private IP Binding lt All gt Data Folder E AttixS Pro SS_ Service Data StorageServer Public IP Binding lt All gt StorageServer Private IP Binding lt All gt StorageServer Public Port 8443 StorageServer Private Port 0 Click Apply to configure the services
19. e 8 EANO E ean EEEE E EAAS 8 Port configuration on the networK s ssesessssssesrnrssnnrnrnnrnnnernnnernnnennrnernrnennrnnnn 8 3 Installation sssanssnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 10 A new Storage Platform installation cccccsessersesseseersesenearseseenenrsuseesentensessensers 10 Installation StepS s ssessessssernnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 11 Additional or multiple StorageServers ccccscseersesseseerseseesearceseenenreuseeneatensessenters 16 SEERE EE A E E E P E A E T 16 Installing a MirrorServer Mirror StorageServer ccccsecseseecsecsessersecsensersessensersens 21 Slave AccountServer installation c ccccccscscecececucvavaeeeeeeeeueeeeueuavavavaeaeuuensneneneananas 22 Installation StepS s ssessesssssrnnsnnrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 23 4 Upgrading from V5 1 tO V6 0 ssssnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 29 MOJU eaea e EET E EEEE E EEA 29 1 gists F196 gies ks 8 ci eee een AEAEE ENa 30 5 Upgrading from V6 0 to the latest V6 0 cscsssscsceseneneeseneneeseneeeenenes 37 Liganga oli ano g een en a ae a a ea ree er a ee 37 Installati n SUS coteanweussaevecanetoiampaserenasecencevnescresaiaidvieareacesasnessaeeetseerccisiaereis 37 Table of Contents ATTIX Storage solution Within an Attix5 Pro storage solution setup Backup Clients Desktop amp L
20. ed Verify that all configuration settings are correct and then click the Apply button Configuration Summary The following is a summary of the configuration options you have chosen AccountServer Do not install StorageServer Install Slave AccountServer Do not install Data Folder C Documents and Settings All Users Application Data AtthS Pro SS Service Data StorageServer Public IP Binding lt Ali gt StorageServer Private IP Binding lt All gt StorageServer Public Port 8443 StorageServer Private Port 0 Click Apply to configure the services or Cancel to exit the wizard Storage Platform 2 Once everything has been configured if an automatic start up cannot be performed the installer will prompt you to start the StorageServer service manually G Note The wizard will complete all the necessary settings and configuration and provide an option to install the SP Console if the Installation file was detected in the same folder ad the initial SP Installer The Congratulations screen will display a One Time Password OTP that is required for Console configuration in order to complete the setup of this additional StorageServer For more information please refer to the Storage Platform Console manual Congratulations You have finished configuring the Storage Platform components on this machine The One Time Password OTP for the server you installed ts 29653408 Write down the OTP as you will need it to add
21. er a strong admin password for the SP to be used and keep it in a safe place Click Next i Note This password MUST be the same as the master AS admin password ATTIX Server Port Bindings 1 Select the IP binding settings for the Slave AccountServer for both Private and Public use For more information see Environment in Chapter 2 Preparation No changes are required by default Service Port Bindings AccountServer he ete ss IS Specify 0 as a port number to use a random available port Click Next to continue or Cancel to exit the Configuration Wizard S ES EB Storage Platform G Note Ensure that no other software application is using the ports specified A 0 entered specifies the use of a random available port for all Private bindings 2 Click Next Chapter 3 Installation ATTIX Configuration Summary 1 All chosen options will be summarised Verify that all configuration settings are correct and then click the Apply button Configuration Summary The following is a summary of the configuration options you have chosen AccountServer Do not install StorageServer Do not install Slave AccountServer Install AccountServer Public IP Binding lt All gt AccountServer Private IP Binding lt All gt AccountServer Public Port 443 AccountServer Private Port 0 Click Apply to configure the services or Cancel to exit the wizard Storage Platform 2 Once everything h
22. ery solution i Note It is advised to consult with Attix5 directly when planning new hardware for a Storage Platform installation ATTIX To ensure a high level of security the Attix5 Pro SP must be authorised and validated by Attix5 during the installation process You will be asked to supply a Product Activation Key as one of the SP installation steps This key has been generated by the Attix5 Pro LicenceServer after you or your reseller added your company details Keeping this in mind you are advised to notify your Account Manager Reseller in advance before upgrading hardware reinstalling the software or requesting additional licences This will allow them to arrange the purchase order if needed and update your information on the LicenceServer 1 Note Please ensure that you keep your unique Product Activation Key in a safe place The unique key can only be used with a single SP you will not be allowed to use the same key on multiple platforms Also note that the key has to remain with the SP even if it gets replaced with new hardware at a later stage This section outlines the environmental requirements to be configured and considered as part of the Storage Platform installation Public address The default installation for the AccountServer and the StorageServer is to listen for connections on all available IP addresses with the AccountServer on port 443 and the StorageServer on port 8443 However it is sometimes de
23. is advised to complete the SQL and Net installations before installing the Attix5 Pro SP The Installer will however test for these installations and assist you accordingly A Warning Resource management Both antivirus software scans and backup processes are resource intensive It is advised not to run a major Attix5 task and antivirus scan at the same time as this will significantly decrease general performance Exclude the Attix5 Pro Data folder and any other Attix5 subfolders from the list of folders to be scanned for viruses If using an enterprise antivirus solution please ensure that the exclusions are set on the central controlling machine Also exclude the Attix5 SQL database folder Ensure that the hardware and software requirements are met before starting the installation process as described below Refer to the Preparation chapter in this manual as well as the System requirements and Compatibility spec matrix for V6 x The installation will not be possible without a valid Net installation Multiple StorageServers on the same server installation Not supported for new V6 o installations and will only be catered for as part of the V5 1 to V6 0 migration should the previous V5 1 SP have both the NS and FS on the same box ATTIX Installation steps To install the Attix5 Pro Storage Platform software simply run the installation file supplied by your software provider Open file Security warning File Securit
24. lder Restores will not be possible until the restructuring is complete Click Install The installation will confirm the transfer of SP files required for configuration initiate a scan for previous installations and provide an option for migration being selected by default Installation Complete You have completed the process of transferring the Storage Platform files to the machine Click Next to run the Migration Wizard and set up the Storage Platform before trying to connect to the new Storage Platform via the Storage Platform Console Migrate data and settings from V5 1 to the new Storage Platform WARNING Unencrypted SSL connections are no longer supported If any backup clients on the old SP are configured to use this feature it should be disabled using Profiling before migrating See the manual for more details Click Next to continue or Cancel to exit Storage Platform G Note Should migration not be an option the remaining steps will be seen as a normal new installation without any of the previous V5 1 configuration or data to be migrated Future upgrading of the V5 1 installation will not be possible until the V6 o installation has been uninstalled first 5 Click Next should the migration of the V5 1 configuration and data be required and to start the Migration and Configuration process Chapter 4 Upgrading from V5 1 to V6 0 ATTIX Migratable services and upgradability check All services de
25. n string The selected database under step 3 of the Data Link Properties will fail when being tested if it does not exist and will be created by the SP Installer afterwards 3 Click Next Databases will be created after this step i The number of Console connections made at the same time i e at start up of the AS or after upgrading the AS can be defined in the AS connection string by adding the following to the end of the default string Max Pool Size xxx where xxx defines the number of Console connections The default is 100 and doesn t have to be defined It is also possible to edit the ConnectionStrings configuration file in the installation folder afterwards if required See http msdn microsoft com en us library 8xx3tyca VS 71 aspx for more information Database Server Instance This option will only be shown should more than one Instance be detected All SQL database instances will be detected automatically according to the previous selection and be shown in the drop down selection provided Make a selection and click Next Chapter 4 Upgrading from V5 1 to V6 0 ATTIX Master Password 1 Enter a strong admin password for the SP to be used and keep it in a safe place 2 Click Next G Note This password does not have any relation to the previous V5 1 installation but will however be migrated and be shown masked It can be changed at this point but MUST be the same for all components AS SS and Slave AS on
26. ng or via the latest Client update Failing to do so will result in these Clients not being able to connect to the V6 0 Storage Platform after the migration All Groups intended for Client Auto updates need to be set up correctly ATTIX To upgrade the Attix5 Pro Storage Platform simply run the installation file supplied by your software provider Open file Security warning File Security is verified on certain operating systems The Attix5 publisher can be verified during this step by clicking the Publisher link provided Click Run to start the extraction and Installer Storage Platform Installation Wizard The installation wizard will start by searching for existing SP installations and services and will continue with a migration once they are detected Install Location 1 An Install location will be requested for the required file installation and the successful completion of the file transfer will be shown 2 Select the folder in which you wish to install the Storage Platform software The default folder is C Program Files Attix5 Pro Storage Platform To change it click the Folder icon and browse to a new location 1 ote i This must be a different location than the previous SP installation The migration will detect the previous installation for migration of the V5 1 configuration Actual Backup Account data will be migrated as follows If the V5 1 Data folder is located in the default location i e a subfolder of the
27. or Cancel to exit the wizard back Apply cancel Storage Platform 2 Once everything has been configured if an automatic start up cannot be performed the installer will prompt you to start the AccountServer and StorageServer services manually G Note The wizard will complete all necessary settings and configuration and provide an option to install the SP Console if the installation file was detected in the same folder as the initial SP Installer 3 Click Close The AccountServer and StorageServers are now installed and a SP Console connection can now be made using the AS server name admin username and password as specified during the installation Initial Console Access users including dedicated Administrator users and Backup Groups can now be created after start up via the Console No default groups are created as part of the installation for new SP installations G Note The two servers run as system services see below and do not require a user to be logged in for the services to function properly TEN AttixS 4ccountServer Service 45 Service Started Attix5 Storage Platform AttixS AccountServer Service Oh Attix5 StorageServer Service 55 Service Started AtkixS Storage Platform AttixS Storageserver Service Chapter 3 Installation ATTIX Additional StorageServers can be installed should limited storage space be available on the current volume used for the Client Backup Data or if load balancing across multiple St
28. orageServers is required This section will cover the installation of a new dedicated StorageServer Please refer to A Storage Platform upgrade in Chapter 3 Installation should an upgrade from a V5 1 FileServer be performed Before you install A Warnings Resource management Both antivirus software scans and backup processes are resource intensive It is advised not to run a major Attix5 task and antivirus scan at the same time as this will significantly decrease general performance Exclude the Attix5 Pro Data folder and any other Attix5 subfolders from the list of folders to be scanned for viruses If using an enterprise antivirus solution please ensure that the exclusions are set on the central controlling machine Ensure that the hardware and software requirements are met before starting the installation process as described below The installation will not be possible without a valid Net installation The SP Installer does not support multiple installations on the same server E g Installing a Slave AccountServer with the Installer and then installing a StorageServer afterwards A manual installation has to be done in these cases by running the following in a command prompt for the installation of an additional SS StorageServer exe Install Servername serverhostname ServiceName SS_Service2 settings AdminPass password settings StorageVolumes E data path Start To start the Attix5 Pro
29. ough a proxy eee gt Product key checking is done and the Next button will become active once ad The Product key is also validated on the Licence Server after clicking the Next button and feedback will be provided if it could not be verified Proxy settings will also be used during this step i 4 Click Next Database Server 1 Choose the SQL database to be used You have the option to Use a local instance of SQL Server or Specify the connection strings manually The latter however requires additional connection string information and it is advised for advanced users only ATTIX A Usea local instance of SQL Server 1 For this option you need to specify the database names for both the Accounts and Reports Defaults are recommended 2 Click Next B Specify the connection strings manually This option is advised for advanced users only The wizard will attempt to create the manually specified databases if they do not exist and you need to specify the correct connection strings for both the AccountServer and the Reports Database Enter a connection string for the AccountServer Database Provider SOLOLEDEB 1 Integrated Security S5PI Persist Security Info True Da Enter a connection string for the Reports Database Provider SOLOLEDEB 1 Integrated Security S5PI Persist Security Info True Da Tip You can configure the Data Link Properties by clicking the button on the right hand side of each database connectio
30. rive on the same machine if required Click Next G Note There must be enough hard drive space available on the selected drive to store all backup data The drive can represent a Local volume NAS Drive etc Only local NTFS volumes will benefit from Single Instance Storage Chapter 3 Installation ATTIX Master Password 1 Enter a strong admin password for the SP to be used and keep it in a safe place G Note This password has to be the same as the admin password of the master AS 2 Click Next Server Port Bindings 1 Select the IP binding settings for the StorageServer for both Private and Public use For more information see Environment in Chapter 2 Preparation No changes are required by default Service Port Bindings AccountServer nbc Ad Private IP Address lt A gt Storageserver nao ee IY rn pte Ae Specify 0 as a port number to use a random available port Click Next to continue or Cancel to exit the Canfiguration Wizard Storage Platform G Note The AccountServer section will be greyed out seeing that this is a dedicated StorageServer installation and AS bindings are not required You must ensure that no other software application is using the ports specified A 0 entered specifies the use of a random available port for all Private bindings 2 Click Next Chapter 3 Installation ATTIX Configuration Summary 1 All chosen options will be summaris
31. sirable for the StorageServer to listen on port 443 as well especially if backups will be done over the Internet where many company firewalls and HTTP proxies only allow SSL communications over port 443 This can be achieved if the server on which the Storage Platform will be installed has more than one IP address available Configure the first IP address to be used for the AccountServer and the second for the StorageServer and then set both to use port 443 The recommended port for Report access via the web interface is 80 although it can be reconfigured for any desired port It is therefore recommended to use another port for non secure access SSL disabled should this feature be required for secure networks to be used for the backup data transfers between the Clients and their respective StorageServers ATTIX Private address The private address is required for internal communications between the AccountServer and StorageServer between different StorageServers and between StorageServers and MirrorServers By default it will bind on any available port and on all IP addresses but if a specific port or IP address is required e g if a firewall is between a StorageServer and a MirrorServer it can be configured under the Private address Firewall considerations If there is a firewall between the Backup Clients and the Storage Platform the public port s used for the AccountServer e g 443 and StorageServer e g 443 or 8443 should allo
32. tected for migration will be listed and will be selected by default should they be active at this point in time Note Only active V5 1 service s on the local installation will be detected and if selected be migrated Multiple StorageServers on the same server installation is not supported for new V6 o installations and will only be catered for as part of the V5 1 to V6 0 migration m 1 Select the desired services that must be migrated and click Next to continue An upgradability check will be performed of previous databases with Everything looks OK as confirmation The following scenarios can be detected by this check and will be reported accordingly Are there any Accounts that reside on a FS that are not currently part of the V5 1 SP configuration If so correct this problem first and ensure that these are under the SP control Are there any orphaned Accounts that exist in the current SP database that do not belong to a Group The V6 Installer will not import these Accounts and they will in effect be lost 2 Click Next to continue with the migration Product Activation Product activation can only be done by providing a valid V6 Product key 2 The option for a Manual activation is provided should an Internet connection not be available during the installation 3 Proxy settings can also be configured if required and all relevant configuration settings will be requested when selecting the Connect to the Licence Server thr
33. tem service and does not require a user to be logged in for the service to function properly W i Example The following steps can be performed to verify the above Slave AS configuration Connect directly to the Slave AccountServer using the Console and view the logs to verify that the connection between the Slave AS and the master AS has been made successfully Perform a test backup from a Client to allow the main AccountServer to populate the second AccountServer IP address Hostname Block the main IP from the Client and perform a backup again ATTIX This section will cover the upgrade and migration of an existing V5 1 Storage Platform It also applies to dedicated StorageServer MirrorServer upgrades Before you upgrade It is advised to complete the SQL and Net installation before upgrading the Attix5 Pro SP The Installer will however test for these installations and direct you accordingly A Warning Resource management Both antivirus software scans and backup processes are resource intensive It is advised not to run a major Attix5 task and antivirus scan at the same time as this will significantly decrease general performance Exclude the Attix5 Pro Data folder and any other Attix5 subfolders from the list of folders to be scanned for viruses If using an enterprise antivirus solution please ensure that the exclusions are set on the central controlling machine Also exclude the Attix5 SQL database folder Ensure
34. that the hardware and software requirements are met before starting the upgrade process described below Installation is not possible without a valid Net installation An upgrade can only be performed on a V5 1 SP and above Ensure that all Consoles are closed before an SP upgrade to prevent conflicting settings between V5 1 and V6 0 General Platform preparation Previous remote V5 1 FileServers to be migrated must be upgraded to V6 0 StorageServers as soon as possible after the master NS gt AS upgrade Are there any Accounts that reside on a FS that are not currently part of the V5 1 SP configuration If so correct this problem first and ensure that these are under the SP control Are there any orphaned Accounts that exist in the current SP database that do not belong to a Group The V6 installer will not migrate these Accounts and they will in effect be lost Are there any SE accounts that use Plug in versions combinations that might prevent an Auto update being performed after the SP upgrade Please refer to the known list in the Release notes E g SharePoint Plug in requires Net installation All FSs not upgraded with the NS must be taken off line for upgrading in order to prevent backups being performed during the NS to AS upgrade Ensure that all Group settings are correct before migration keeping the following in mind All Clients that are disabled for SSL connections must either be enabled manually via profili
35. the same Storage Platform installation including remote dedicated servers It is strongly advised not to use this built in Administrator account for Console access and to rather create separate users with Admin rights for this purpose Server Port Bindings This page will only be shown if the Advanced Installation was chosen For more information see Environment in Chapter 2 Preparation 1 Select the IP binding settings for the AccountServer and StorageServer for both Private and Public use No changes are required by default Service Port Bindings Specify 0 as a port number to use a random available port Click Next to continue or Cancel to exit the Migration Wizard Storage Platform G Note Ensure that no other software application is using the ports specified A 0 entered specifies the use of a random available port for all Private bindings 2 Click Next Chapter 4 Upgrading from V5 1 to V6 0 ATTIX Migration Summary All chosen options will be summarised 1 Verify the configuration settings and then click the Apply button Migration Summary The following is a summary of the migration options you have chosen Services to be migrated NSService gt AS Service FSService gt 5S Service FSService2 gt SS Service Click Apply to migrate the services or Cancel to exit the wizard Storage Platform 2 Once everything has been configured the installer will prompt you to st
36. w incoming connections The default private ports can be used as they do not go through the firewall If there is a firewall between a StorageServer and a MirrorServer the private port should be fixed set to something other than 0 which is the option for a random available port selection and that port along with the public port should be opened for incoming connections on the firewall ATTIX This chapter describes the Storage Platform SP installation process for new installations Administration of the SP requires that you choose an Administrator admin username and password 1 i Store the admin password in a safe place This password MUST be the same for all components AS SS and Slave AS in the same Storage Platform installation including remote dedicated servers It is strongly advised not to use this built in Administrator account for Console access and to rather create separate users with Admin rights for this purpose The V6 x SP Installer does not support multiple installations on the same server E g Installing a Slave AccountServer with the Installer and then installing a StorageServer afterwards A manual installation has to be done in these cases by running the following in a command prompt for the installation of an additional SS StorageServer exe Install ServiceName SS_Service2 settings AdminPass password settings StorageVolumes E data path Start Before you install It
37. y is verified on certain operating systems The Attix5 publisher can be verified during this step by clicking the Publisher link provided Click Run to start the extraction and Installer Storage Platform Installation Wizard 1 The installation wizard will start by searching for existing SP installations and services and will continue with a new installation if none are detected i Note Please refer to the Upgraded section below should the Installer detect a previous installation and provide a migration option at this point 2 An install location will be requested for the required file installation and the successful completion of the file transfer will be shown 3 Click Next to continue Storage Platform Configuration Wizard Two options are provided that will guide the installer through either a Typical or Advanced Configuration Typical configuration This option will configure the typical components with default settings starting off with the Product Activation This option will install the AccountServer and a single StorageServer by default Advanced configuration This configuration path will provide you with more options to give you control over the components and how they are configured 1 In the first step specify which components must be installed You have the following options Set up AccountServer and StorageServer Same as a Typical configuration above Set up AccountServer A dedicated AS will be installed
38. y that has been assigned to the Master AS with a Slave AS enabled is also required ATTIX Installation steps To start by your the Attix5 Pro Slave AccountServer installation simply run the installation file supplied software provider Open File Security Warning File security is verified on certain operating systems The Attix5 publisher can be verified during this step by clicking on the Publisher link provided Click Run to start the extraction and Installer Storage Platform Installation Wizard 1 Chapter 3 Installation The installation wizard will start by searching for existing SP installations and services and will continue with a new installation after none was detected An Install location will be requested for the required file installation and the successful completion of the file transfer will be shown Click Next to continue Two options are provided that will guide the installer through either a Typical or Advanced Configuration path Select the Advanced Configuration option and Click Next to continue Select the Set up a Slave AccountServer option and then click Next Configuration Scenarios Set up AccountServer and StorageServer Set up AccountServer Set up StorageServer Set up a Slave AccountServer Recover AccountServer from Licence Server ATTIX Product Activation 1 Product activation can only be done by providing a valid V6 Product key that has been enable
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