Simply by taking up our Corporate Banking Services
Contents
1. ees 7 dale pes pr princ DC gogo oh ST gt Pee dad 1 Corporate Banking Services Online amp CBS Phone Banking User Trade Services Corporate Banking Services Online amp CBS Phone Banking User Trade Services Step 2 Update Users Authorisation Level Primary Users can set the authorisation level of each user according to specified requirements Primary Users may check box box may be entered with A the highest class B C or D the lowest class Primary Users may select users or enter authorisation level for each service category Then the system will automatically fill in the relevant field he new settings will replace the existing settings Each service category is embedded with a hyperlink Primary Users may click to view business type in details Besazmtran ELIT Gauss RITE 2 HOP Fus UN mimi ain onem iem eid rum mn minm Dom n uni Select users or enter authorisation level for each service category Then the system will automatically fill in the relevant field Step 3 Select Bills Account All setting2. amu CTR 8 O varia gaa ee 1 muni ge r cvm pu 18 ae phan caca ge onm nar Li cea Te gt Fo G eee cede ee M WEE UT adj Pes i EE SS ae SS a ae 2 LI mE z Pacams Ere 8 hope spe rani eee ee ion jee Fo ms DERE dee m Corporate Banking Services Online amp CBS Phone Banking User Guide e Trade Services Q Bank Guarantee BE UG cn fes m c Lu er mAFf 8477 Does am pe RAS JT Tus Tei a al and Standby LC co dita Bees Beonimmimd Ime eT Sa Siipi RPMS arcem pmi C 3 Basis ize P incited Dam LOU LU Ti t masia T I E E id mem man m aio
3. RA 2 Li reari E HL MA i mi Corporate Banking Services Online amp CBS Phone Banking User ii Users may also select Transaction Status under Enquiry and then access the application status according to a prescribed criteria including status category type maker or application number mu cm emm sw d Ernu T gt es ea 7 E n a UG EET P um ED sanma Bie Po Bee COTTET oe b omme ee mihi 1 8 pug sanma Bie m ees EE ZEE m iue Sa B mm mmm Bie Bee iE LIP amem 1 ED Vere Tem lt ess pues i St aa Search results Corporate Banking Services Online amp CBS Phone Banking User Investment Services To apply for the
4. ETT ant Y ppitin Romer LlB Bus i ml LETT ira were IRA 50 Jos be dar bibam omm onim pent js qi pi te gie eM Step 5 You can conveniently access your citas chr as Tran amp actien recent securities trading records E ob aren 1 1 A under Transaction Record section Corporate Banking Services Online amp CBS Phone Banking User Guide Investment Serivces Note 1 The Primary user as your company s representative is required to complete the Questionnaire on Investment Preference on a regular basis at your account opening branch 2 the risk rating of the investment services products selected by your company is higher than your risk tolerance level the relevant transaction will be rejected by our system accordingly Actions related to Questionnaire on Investment Preference are as follows Notice will be sent to customers but customers can still conduct investment transactions via internet Questionnaire on Investment Preference will expire Notice will be sent to customers and all investment transactions via internet will be rejected Questionnaire on Investment Preference has e
5. SRA User Manual STRO 5 UPPORT FO R 7544 6 a i tH LAT AS PANTO OAN OF CHINA Hone kone Simply by taking up our Corporate Banking Services Online CBS Online and CBS Phone Banking Service you can conduct a wide range of financial transactions while accessing the latest market information via internet and telephone anytime anywhere Corporate Banking Services Online Efficient and Easy Financial Management You can review and download your account information via internet making your company s financial management easier Additionally you can always check your latest transaction and monthly statement settle card payment and browse promotional offers of BOC Commercial Card Same day Remittance with BOC Remittance Plus Upon placement of BOC Remittance Plus instruction via CBS Online before the cut off time of each working day you can get your fund transferred to over 3 000 remittance points in the Mainland of China and Macau Preferential Charges for Online Transactions To help you save more we offer you a preferential online remittance fee at HK 100 based on each transaction and no extra charge will be levied for messages in Chinese or English For online inter bank fund transfers via CHATS the handling fee of each transaction is only HK 50 Trade Services at Your Fingertips Apart from applying for the Import Export Guarantee Repayment you can access outstanding import
6. In order for you to fully experience the advantages of CBS Online Investment Function we now take securities trading as an example to demonstrate its hassle free transaction process Step 1 Click and choose then select DEL to proceed i am mt eb ee a WARE TE amy Step 2 Enter your instruction on the trading Lo EM page then key in the Stock Code Order Quantity and Order Price gg e commo omo Am Ram before clicking a diis Qoa LU Tia O emummmmm 2b LH Lam ae Dam cim ONES ee ee ee ec Step 3 Please verify all details on the page and then click Confirm lt eS _Trading a abr eom v LLLI FITTED Corporate Banking Services Online amp CBS Phone Banking User Guide Investment Services mam ia duse Pe ORELL pee Step 4 Upon acceptance of your instruction the page will display the Order Number for Rue bred NU Mg your future reference ae iann ren pent Tee
7. Account Balance Enquiry 2 Fund Transfer to Holder s Account 3 Setting of Daily Debit Limit for each account 4 Authority setup of Class A The highest Authority Class 5 Authority setup of the following 3 non financial transactions e Receipt of Bank Messages Messages Sent to Bank Enquiry on other Users Transaction Details Enquiry on Remittance Details To assign Delegate User please refer to Step1 gt Step2 of page 8 and 9 e make Fund Transfer to Third Party Account please refer Step3 0 page 12 To pre set the authority for Beneficiary List Account please refer Step4 of page 13 To setup Non listed Beneficiary Limit please refer to Step5 Jof page 14 Authority Class is divided into A B C and D with A being the highest class and D being the lowest When a transaction that requires authorisation is processed a user of higher Authority Class can replace one of lower Authority Class The Daily Debit Limit is based on the amount as specified by the client at the time of application Corporate Banking Services Online amp CBS Phone Banking User System Setup 2 Step by Step Authorisation Setup applicable to the users without choosing Pre set Authority Step by Step Authorisation Setup helps Primary Users complete the required setup steps during their first login to CBS Online Step by Step
8. iii Upload BOC Corporate Banking Services Online amp CBS Phone Banking User Trade Services When makers click Upload the screen will be switched to an upload page in which makers click to select a file to be uploaded Upon completion of file upload makers can click and application screen will appear again EIFLE D a id E ba Makers click EIFLE D a Ghat T GME ss gt si lt ERI E Makers click Browse to select a file to be uploaded Upon completion please click Submit and the application screen will appear again Corporate Banking Services Online amp CBS Phone Banking User esee Trade Services Enquiry of Real time Transaction Records amp Application Status Q Enquiry of Real time Transaction Records i After selecting Outstanding Records under Users can access transaction details according to a prescribed criteria including category type LC number transaction reference balance maturity expiry date or counterparty ii When users input searching criteria and click Search the latest transaction details will then be displayed 1 ENS um neum I Enquiry of Application Status i Users can select Inbox under Overview to access the application status mem Bie Fo Bees gt 17 om EB
9. mn mi ma tries eel meu amaa 71 Salm LEEREN LR i ETE HE CETTE T T Pun LEE a Bey pair Com ag am Perna d mda iU Liimi Bri dde ae dE EST mud AC De all Pp 7 4 LM aes LE Hrs IR und See Add New Delegate User Step by Step Authorisation Setup To add new Delegate User you are required to enter User ID not more than 6 characters or numbers User Name and Password After setting up the transaction s required Authority Class and Daily Debit Limit of Holder s Account please click please click govmc m u ic Impe mere 1 ES b T linm fuas Menag Te Lan Docs bo gt ee B Er
10. D pP 1 d ed ee ee Det Ced niam dM red oer red cct udo aps ir rp mre La ie i on in rcu Corporate Banking Services Online amp CBS Phone Banking User System Setup Start using CBS Online Upon completion of setup you can start using CBS Online ED 2 mamm i Please note the followings 1 If you update Primary User setting and add new Delegate User through Step by Step Authorisation Setup same Authority Class will be assigned to all functions 2 Authority Class of each amount level must not be blank You are required to fill in A B C D Otherwise this transaction cannot be authorised For example B C stands for instruction that can be authorised by user with either one A class or one B class plus one C class 3 If you would like to make Fund Transfer to a Non listed Account Please refer to Step 5 of page 14 to set up Total Daily Debit Limit to Non listed A C Corporate Banking
11. Guide BOC Corporate Banking Services Online amp System Setup With User Control you can change the setting of Primary User and assign Delegate User Simple Authorisation and Advance Authorisation are both available to meet your needs Simple Authorisation 1 Please choose Simple Authorisation Same Authority Class and Daily Debit Limit of Holder s Account will be applicable to all accounts and authority setup functions Select Simple Authorisation Account Control setting subject to change Existing setup for your reference Bie Bau Bit ered ae mnn Pai um To ui 7 QE 2 qm m c Rai cima Rd oues i zb emer be nm rem Lena NE Poe C heia nis ari rm Pmr icem BAL mM demande or es eee mim D aiti mcm mm db Corporate Banking Services Online amp CBS Phone Banking User Guide System Setup Advance Authorisation 1 You can setup different Authority Class and Daily Debit Limit of Holder s Account for different accounts and functions with Advance Authorisation
12. User Manual How to Get Started With CBS Online To access CBS Online just follow the few simple steps 1 Visit the website of your account opening bank Bank of China Hong Kong Limited http www bochk com Nanyang Commercial Bank Limited http www ncb com hk Chiyu Banking Corporation Limited http www chiyubank com Then login to CBS Online 2 Upon identification and verification of your CBS Online account number user ID password electronic certificate and electronic certificate password by our system you can access CBS Online 3 For first time user of CBS Online you can enjoy the CBS Online service after changing your password Otherwise the system will bounce you back to the previous login page 4 To safeguard your company s interest and protect you against third party fraud your CBS Online service will be temporarily suspended if invalid password s has have been entered for four times consecutively For a delegate user the password can be reset by the primary user and the account will be re activated again Please refer to P 9 However for the primary user please contact the account opening bank of CBS Online to apply for a new password 5 Primary User Please refer to Part 1 System Setup All Users please refer to Part 2 System Functions and Transaction Process Note Please memorize your password and electronic certificate password and then destroy the letter containing such informa
13. action we M cans mn Hrs a CBS Phone Banking User Guide Important Notice Corporate Banking Services Online amp CBS Phone Banking User Guide Scope of Services From now on with a tone dial phone you can conveniently access an array of business banking solutions via CBS Phone Banking Services anytime anywhere Banking Services l Account balance enquiry HKD foreign currency fund transfer and time deposit Investment Services Foreign exchange trading precious metal trading account balance enquiry and securities trading securities trading must be conducted through Manned CBS Phone Banking Investment Hotline Financial Information Enquiry on deposit interest rates foreign exchange rates precious metal trading rates as well as transaction codes for currencies precious metals deposit periods and accounts Others Application for cheque book stopped cheque payment request for consolidated monthly statements and change of password CBS Phone Banking Services Cantonese 852 2684 1833 Putonghua 852 2684 1831 English 852 2684 1832 Manned CBS Phone Banking Investment Hotline 852 2291 8338 D Corporate Banking Services Online amp Flow Chart of CBS Phone Banking User Guide CBS Phone Banking Services Flow Chart of CBS Phone Banking Services U
14. amp The service hours of various transactions available on CBS Online differ For details please refer to Help of CBS Online In the event that severe weather conditions such as a typhoon or black rainstorm signal is in force affecting the Bank s actual business hours the service hours of CBS Online may also be adjusted accordingly In addition the Bank reserves the right to modify its business hours as needed without prior notice Transactions conducted after the cut off time These transactions will not be conducted instantly However users are allowed to pre register pending transactions for the followings Transfer Participating Bank Transfer Multi Account Transfer You have to select the effective date subject to a maximum of 50 days and your instruction will be processed on the designated date Remittance Application For those applications submitted after the cut off time the following message will be marked in red to remind the user Your application will be processed on the next working day CBS Phone Banking User Transaction Hours Corporate Banking Services Online amp CBS Phone Banking User Guide Important Notice Information Retainment For transactions conducted via CBS Online the relevant details will be retained for a certain period of time As such you can access the relevant information within this period Successful Transaction Informat
15. select a template from the list and then click if the details are appropriate Then details Corporate Banking Services Online amp CBS Phone Banking User Trade Services 2447 RR Fey Select an appropriate template from the list tii LH Click to transfer the details to the application form after verifying the content del Doo cue eem Pew MER HO E d 4 ee mim i Foa E ore oi Lnd LG ER GA D EIL Corporate Banking Services Online amp CBS Phone Banking User Guide Trade Services Q Flow of Authorisation i Step 1 Approvers with appropriate authorisation select under and then click Pending Authorisation noms m ee CIN EB ia ii Step 2 All application details will be displayed upon selection of an application by approvers Approvers may click to approve the application and confirmation page will be shown with all application details After choosing e Certificate and entering password approvers then click to complete dem erem om Uds ee ome DEM eee omes moa kem ome iom B aedes ER Eme moms soa au mm
16. Authorisation Setup includes the followings Questions for Setup gt Setup of User gt Setup of Account Control gt Start using CBS Online Questions for Setup 1 During your first login to CBS Online you are required to answer few questions Then click Confirm to proceed a ti El a EE Fou Te moe Kd E E gt j emm EL LLL lou 2 The required setup steps will be displayed on the screen 3 Please click Start to begin setup procedure ESCE TIIE Wet Boda CQ MORS REY FAO d eR UR Gi mem ren nm Corporate Banking Services Online amp CBS Phone Banking User Guide System Setup Change Primary User Setting Primary Users may change the existing setting and click to complete In the event that no change is required please click ae Eo a ML ALLE Bos men trem E irem Fm NR kamana bea ge motel ans Care Haii ia HET amm
17. CBS Online Investment Function you may visit any of our branches or commercial centres relevant investment account must have already been opened and submit the completed Application Amendment Form for Investment Function under BOC Corporate Banking Services Online and authorize designated Investment Function User s to access our online investment services Note 1 The above service only applies to the CBS Online Investment Function Users authorized by your company 2 Only one CBS Online Investment Function User is allowed to conduct investment transactions during the same time span 3 There is no upper limit of the investment amount 4 Opening of investment account cannot be processed via CBS Online The relevant investment account must have already been opened 5 Your company s authorized representative is required to complete the Questionnaire on Investment Preference on a regular basis at your account opening branch 6 If the risk rating of the investment services products selected by your company is higher than your risk tolerance level the relevant transaction will be rejected by our system accordingly 7 10 add or change the authorized CBS Online Investment Function Users please complete and submit the Application Amendment Form for Investment Function under BOC Corporate Banking Service Online and we will process your instructions accordingly 8 CBS Online Investment Function is not applicable for cash management c
18. Krone SEK Thai Baht THB Renew principal and accrued interest Credit principal and accrued interest into account CBS Phone Banking User Guide Operation Guide Corporate Banking Services Online amp Flow Chart of Manned CBS Phone CBS Phone Banking User Banking Investment Hotline Flow Chat of Manned CBS Phone Banking Investment Hotline Manned CBS Phone Banking Investment Hotline 852 2291 8338 Please select a language Cantonese Press 1 Putonghua Press 2 English Press 3 Please select services For securities trading press 1 Remarks Only the main user can conduct investment transactions via Manned CBS Phone Banking Investment Hotline Corporate Banking Services Online amp CBS Phone Banking User Guide Contact Us Customer Service Hotline of CBS online amp CBS Phone Banking For any enquiries regarding CBS Online and CBS Phone Banking Service please call the following hotline during the office hours For Boc Corporate Chiyu Banking Corporation Limited 852 2840 1600 only Office Hours Monday to Friday 9 00 18 00 Except Saturday Sunday and Public Holidays CHINA
19. Services Online amp CBS Phone Banking User System Setup 3 Applicable to the users without choosing Pre set Authority and those users who have not conducted Step by Step Authorisation Setup If you have not chosen the Pre set Authority when applying for the service and have not conducted Step by Step Authorisation Setup during your first login please complete the following procedures How to set up the system for the first time session Step1 gt Step2 gt Step3 Complete How to set up newly added account Step2 gt Step3 Complete How to add amend the authority for beneficiary list account Step4 Complete How to set up amend Non listed Beneficiary Limit Complete Step 1 Setup of Delegate Users If not applicable please go to Step 2 1 Primary Users select under User Control ihik 11 i Cee Click ree mo aa 2 Enter the User ID not than 6 characters or numbers User Name and Password After setting up the transaction s required Authority Class and Daily Debit Limit of the Holder s Account please click Submit 3 Repeat the above steps to set up more Delegate Users LO Se 1 AGB gt Vrae Eme horn I dor n maed eee Step 2 Setup of Users CBS Phone Banking User
20. a zum iar Corporate Banking Services Online amp Step 7 Reissuance of Password Reissuance of password for Delegate User 1 The Primary User can reissue a password for a Delegate User Please go to User Control select the designated User ID under List and click Reissue Password 2 Input password and tick the box marked Reset Password Error Count The whole process is completed upon approval of the Primary User i it i 17 BAE SRGRARATE RW o Select User and click Reissue Password Reissuance of password for Primary User In the event that the Primary User requires the reissuance of password please contact your account opening bank of CBS Online CBS Phone Banking User Guide Reissuance of Password 2 System Functions Payment and Receipt of Funds Transfer Participating Bank Multi Account Local Bank Bills Payment Standing Instruction Account Enquiry Account Statement gt Consolidated Balance gt Account Balance Cheque Handling Status Enquiry gt Stop Payment gt Cheque Book Request Remittance gt Telegraphic Transfer gt Demand Draft gt BOC Remittance Plus gt Outward Remittance Enquiry gt Inward Remittance Enquiry Time Deposit gt Enquiry Change Withdrawal gt Time Deposit Placi
21. and export records trade financing limit and L C advising records via internet You can also set up templates through our online platform Flexible Fund Transfer Via CBS Online you can pre set fund transfer manage payroll upload MPF files and make bill payment with ease Investment Services in your hands CBS Online provides you with access to a wide range of our investment services and helps you grasp your investment opportunities With CBS Online you can make timely investments in various types of investment products Multi level Authorisation Apart from the use of electronic certificate and password in verifying the identity of users CBS Online offers multi level authorization which controls every individual s access and his her scope of operation according to the structure of your company Two factor Authentication for Added Security To ensure the security of your transactions conducted via CBS Online we will apply for the organizational electronic certificate issued by designated subcontractor or partner on your behalf This will be served as a two factor tool for your online authentication Bonus Points for Privileged Rewards Through CBS Online your monthly account balances and transaction volume will be converted into Bonus Points namely Customer Relationship Points These Bonus Points give you access to privileges and rewards The more points you earn the more money you save and the greater rewards you have CBS P
22. ansfer part of the existing details to the new application mmm 8 ic S LZ NL M NE MEM mE ome ocn o Comm omm select Copy From to speed up the application process E man mcm 8 Wut GRO cdd as ord Bs See 1H um ENS ES GR a RS NODI itm eidama capi um will be transferred to the application form L Laeti EJ i mamn cm ee z Ea nist es a Sy E penea d a9 1 Corporate Banking Services Online amp CBS Phone Banking User Guide Makers search and select an outstanding record After makers click Use the system will transfer part of the existing details to the new application Makers click Template Trade Services c Option 3 Makers can opt to submit a LC issuance application with existing template After clicking Template makers can
23. ct Information Product Information Loan App Appointment gt Loan App Appointment BOC Corporate Banking Services Online amp CBS Phone Banking User Guide System Functions Custody For cash management customer only Transaction Records Transaction Records Portfolio Holding gt Portfolio Holding Market Information Exchange Rate gt BOCHK Exchange Rate gt NCB Exchange Rate gt Chiyu Exchange Rate Booked Rate gt Details gt History Forward Contract Pending Authorization gt Pending Authorization Consolidated Statement gt E Statement gt Setting Payroll gt Payroll Confirmation Deposit Interest Rate gt BOCHK Interest Rate gt NCB Interest Rate Chiyu Interest Rate Bank Message gt Message to Bank gt Message from Bank Template Other Forms gt Template gt Bank Forms Autopay gt Autopay In Out gt Undue Autopay Transaction Market Information gt Market Information Insurance gt Golfer Insurance Instant Approval Universal Travel Insurance Instant Approval gt BOC Business Comprehensive Insurance Plan gt Employees Compensation Insurance gt Motor Vehicle Insurance gt Hull Insurance Protection and Indemnity Cover for Local Craft Insurance Building Management Comprehensive Insurance gt Public Liability Insurance gt Fire Insurance gt Marine Insurance gt Money Insurance gt Burgla
24. e of user s authority the system will list out all affected transactions in the Transaction Information and remind you to take appropriate action In the event that Primary Users continue the relevant setting the related transactions will be returned muera Has aiiis a ma EPEL orm rini Er LET IET d dr rum pria Inca Da mra lom umm rum ki LITTLE de LE icem it 12 007 mamai Ble te ee Ba ot 1 Ir Sele ry REP Trade Services Corporate Banking Services Online amp CBS Phone Banking User Trade Services LC Issuance Q Flow of Application i Step 1 Makers can select Import LC under and then click Step 2 a Option 1 Makers input required data as shown on the screen b Option 2 For makers who intend to apply for LC issuance they can make use of the Copy From function to speed up the process if the relevant contents are similar to that of existing records After searching and selecting an outstanding record makers are required to click if the outstanding record is appropriate Then the system will tr
25. er your company s savings account current account and multi currency account will be shown in the lower portion of the page Then please select the account and click Submit Primary Users can assign the Authority Class required for each type of transaction or use Account Refer To to copy the Account Refer same setup to other accounts Take Fund Transfer as example You can set up the Maximum Transaction Limit and Authority Class which authorises one or two users to complete the mM MM ow transaction Tr ac cdi MEI E i E 2 Please note the followings 1 Holder s Account refers to the account that has been registered at your account opening bank Beneficiary s Account refers to the account that has not been registered at account opening bank i e a third party s account Listed Beneficiary s Account refers to third party s account that has been registered under the Beneficiary s Account Control list Non listed Account refers to the account that has not been registered under the Beneficiary s Account Control list If the Authority Class column is marked no user may authorise any Fund Transfer If the Authority Class column has not shown any authority or has been marked all users can authorise this transaction N For example A B C stands for instruction that can be authorised by user with either one A class or one B class plus one C clas
26. ferred Once you have sent your remittance instruction to the Bank the relevant funds and handling fee will be debited from your account accordingly Remittance instructions placed after cut off time will be processed within a certain period of time specified by the Bank However your instruction will be rejected due to insufficient available balance or other reasons which do not allow the Bank to debit the funds from your account Please ensure sufficient funds in your account and check the progress of your remittance instruction under Today s Transaction and Application in Progress of Activity Query Regardless of the transaction result all incurred charges and difference on foreign exchange will be paid by customers 1 After your login to CBS Online your last login and transaction record will be displayed on the page If there are some reminder messages such as Transaction s require authorization Please read bank message Please read your preset but rejected transaction s or Your password has not been updated within a specified period To protect your company s interest please change your password immediately appearing underneath the Notices simply click the link and go to the relevant pages for viewing and processing 2 When messages like AUTH MSG PEND AUTO PROC REJ appear on the upper right corner of the screen during transaction please read the note and take appropriate
27. gt ji bic LL bd SENS Lc i hint bas Select Advance Authorisation bp bd Corporate Banking Services Online amp CBS Phone Banking User System Setup Copy Authorisation Setting No matter you select Simple Authorisation or Advance Authorisation you can copy the same authorisation setting to other users by using Copy Authorisation Setting LIT IET ETT Er db IB d gt SEITE d E xa ETT LI Copy Authorisation Setting The Authority Class is divided into A B C and D with A being the highest class and D being the lowest When a transaction that requires authorisation is processed a user of higher Authority Class can replace one of lower Authority Class The Daily Debit Limit is based on the amount as specified by the client Corporate Banking Services Online amp CBS Phone Banking User Guide System Setup Step 3 Setup of Account Control 1 After you have completed the setup of user you are required to set up the Account Control 2 Please select the transaction type such as Fund Transfer Time Deposit or Bills Payment For example if you select the Fund Transf
28. hone Banking Service While trading your securities via our Manned CBS Phone Banking Investment Hotline you can conduct the transactions of foreign exchange precious metal with your tone dial phone Also you can access deposit interest rates foreign exchange rates precious metal trading rates as well as transaction codes For further information please call our Customer Service Hotline The above charges are for reference only The Bank reserves the right to revise the charges from time to time Index BOC Corporate Banking Services Online CBS Online arre pario a dote System Requirements ee omms omms cem mmu How to Get Started With CBS Online PEN Reissuance of Password 2 6 248 8436 System Functions Tade lt Daily Supervision Wa saction HOULES mr ror tc ARR Se Transaction Important aaaea etaa 2 Fe CBS Phone Banking Service Scope of Service Flow Chart of CBS Phone Banking Service Operation Guide Fl
29. ion will be retained for 2 working days including the transaction date Statement Information Transaction details of your account will be retained for a certain period of time excluding the date of request Viewed E mails Viewed emails will be retained for 3 working days including the day of viewing this email For e mails that have not been read they will be retained for 1 year Pending Authorization Transaction will be automatically cancelled if no authorization is received after 7 working days including the transaction date Auto proceed Transaction Information will be retained for 2 working days including the transaction date after being rejected Character Symbols Generally speaking CBS Online only accepts the following characters symbols ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 amp 5 The following symbols are not applicable Y The following symbols and characters are not applicable to Letter of Credit application and outward remittance lt 4 16 gt ZCZC Note In order to meet the requirements of telegraphic format you must not leave blank space at the beginning of each line when applying for Letter of Credit or outward remittance Chinese Character Input Currently Chinese character input BIG 5 CODE is only available at the Traditional Chinese version of CBS Online and applicable to outward remittance information
30. like name of receiving bank name and address of beneficiary details of payment and Beneficiary Account Control under Management In view of the great numbers of font data bank in the market and the lack of a dependable standard among them we only accept those fonts which are included in our primary data bank If your data is rejected please make sure the fonts are included in our primary data bank D Corporate Banking Services Online amp Q Data Verification Please carefully verify all data before confirmation No amendment or deletion can be made after the transaction is submitted CBS Online is operated via a digit based system Once a transaction is confirmed it will be processed immediately in accordance with the account information provided by you We bear no responsibility to ensure that the account number and the name of account holder is matched Therefore please make sure all account information is correct before you confirm any transaction Some semi auto proceed transactions such as Telegraphic Transfer Demand Draft Remittance as well as Payment to Local Bank will be processed within the Bank s working hours upon receipt of your instruction You may access the transaction status under Activity Query Take remittance as an example In addition to providing all relevant information you must specify the region and country of the corresponding bank to which the funds are trans
31. ll become available when the Bank has completed the necessary procedure 3 If you would like to make fund transfer to a Non listed Account please refer to Step 5 of page 14 to set up Total Daily Debit Limit to Non listed A C Corporate Banking Services Online amp CBS Phone Banking User Guide System Setup Step 5 Setup of Non listed Beneficiary Limit applicable for those customers who have to make Fund Transfer to Non listed Beneficiary Account 1 You can set up Total Daily Debit Limit to Non listed A C through Non listed Beneficiary Limit under Account Control Ir ILE Bana Lov E Cdi Dl 1 mI Corporate Banking Services Online amp CBS Phone Banking User Guide Reissuance of Password Step 6 Change of User s Name Deletion of User 1 Primary user can change the Delegate User s Name but not allowed to amend CBS Online Investment Function User s name in the system To get started please select the User Name under the table on the user setting page Tica e EEWWIDES Select the User rer moc Ae Aa ee Remo Pima imam be
32. m zm Repayment onanalA amm Ue ema CE De DR mu CFFE d Jr NI O 7 a mma en mi dn uM and i i T p LET Nl mam SS ee ab mers Hol chem Enquiry RA muc OL S am dd Pl 1 2 a 2 Em Qon d ommum Se Pup Ba imc caram nca m d Corporate Banking Services Online amp CBS Phone Banking User Guide e Trade Services Q Overview Management TE BET CY and Database db doma Hi EN mung m vm ae nw mma vu ge miam UTE eee m regm om La od eee Edom bad Damm TE hariei Dirie LE immi Hindia 4 ru fum amc crus ipvmszmrEs n ONE aue raped ner ry modem t
33. ment e Each service category except repayment can be set with up to 4 levels of transaction limit and authorisation in ascending order no decimal place is required Transaction limit with 999999999999 means no limitation for the transaction amount Each service category is embedded with a hyperlink Primary Users can click to access the business type in details Breg 8 Flema opi eee i mad Bee rum mimi Roe Xa Wu Lom i rinm ema er pas gt SEHE Li Ae 10 000 01 20 000 00 Step 2 Select Bills Account All settings will be applied to the selected bills account e Each bills account number name is embedded with a hyperlink Primary Users can click to view the existing limit setting Settee ran COMET a ee tin 3 ie ee 20 000 01 30 000 00 B grade 30 000 01 40 000 00 A grade 40 000 01 or above not allowed BOC Corporate Banking Services Online amp CBS Phone Banking User Guide D grade C grade Trade Services Step 3 Confirm setting BOC Corporate Banking Services Online amp CBS Phone Banking User Guide Primary Users must verify all settings before authorisation Due to the chang
34. ng gt Booked Interest Rate Enquiry Credit Card gt Overview gt Payment Transaction Record gt Credit Adjustment gt Apply Commercial Card Card Promotions BOC Corporate Banking Services Online amp CBS Phone Banking User System Functions Auto Proceed Transaction Enquiry Rejected Transaction gt Undue Transaction gt Standing Instruction Template Application In Process gt Template gt Application In Process gt Bank Forms Pending Authorisation Pending Authorisation Participating Bank refers to Bank of China Hong Kong Nanyang Commercial Bank or Chiyu Banking Corporation Overview Inbox gt Pending gt Bills Account Selection Import Import LC gt Import Collection gt Shipping Guarantee Import Invoice Financing Export Export LC gt DA DP gt Pre shipment Financing gt Export Invoice Discounting LC Transfer Repayment Import LC Document gt Import Loan Import Invoice Financing gt Packing Loan gt Pre shipment Financing gt Export Invoice Discounting Guarantee Bank Guarantee gt Standby LC Enquiry gt Transaction Status gt Outstanding Records gt Closed Records gt Credit Limit Management gt User Setting User Enquiry gt Limit Setting gt Limit Enquiry gt Activity Log Database gt Counterparties gt Templates gt Clauses System Functions Loans Produ
35. ous metals trading prices when you access CBS Phone Banking for financial information For example To get the rates for US Dollar 03 Japanese Yen 06 Australian Dollar 07 New Zealand Dollar 08 EURO 10 and Thai Baht 35 simply enter 030607081035 is used to indicate the end of data entry indicates the currency codes Table of Codes Precious Precious Metal Deposit Deposit Period Metal Code Period Code 01 HK 99 301 Savings 02 9999 Gold Bar 001 1 day time deposit 03 Maple Leaf Gold Coin 007 7 day time deposit 04 Panda Gold Coin 014 14 day time deposit 06 999 Silver Bar 101 1 month time deposit 07 Silver Maple 102 2 month time deposit Currency Hong Kong Dollar HKD US Dollar USD Sterling GBP Japanese Yen JPY Australian Dollar AUD New Zealand Dollar NZD Canadian Dollar CAD EURO EUR Swiss Franc CHF 08 Platimum Dragon 103 3 month time deposit 09 Laser Goddess of Fortune 106 6 month time deposit 10 10 HK99 Gold Passbook 112 12 month time deposit 11 Loco London Gold 115 5 month time deposit Norwegian Krone NOK 12 Danish Krone Loco London Silver 118 18 month time deposit 18 Loco Zurich Platinum 124 24 month time deposit 14 HK9999 Gold Passbook 136 36 month time deposit 148 48 month time deposit 160 60 month time deposit 201 24 hour time deposit Maturity instruction 207 7 day call notice Renew principal and credit accrued interest into account Swedish
36. ow Chart of Manned CBS Phone Banking Investment Hotline Contact Us ADM215B 09 11 Corporate Banking Services Online amp CBS Phone Banking User Guide Introduction e System Requirements Introduction Welcome to BOC Corporate Banking Services Online CBS Online From now on you can manage your company s finances in a more convenient and flexible manner via internet anytime anywhere System Requirements Software Microsoft Windows 2000 or above The language used in the system must be the same as that used in the CBS Online e Internet Explorer 6 0 or above e SSL 128 bit JavaScript Cookies and Applet supported by browser Browser with Microsoft Virtual Machine or Sun Java Runtime http java sun com products archive Corporate Banking Services Online amp CBS Phone Banking User Electronic Certificate To ensure the security of your transactions conducted via CBS Online we will apply for the organizational electronic certificate issued by designated subcontractor or partner on your behalf This will be served as a two factor tool for your online authentication Please download i Key User Manual from the related hyperlink from our website www bochk com under Corporate banking gt e Commerce Services gt CBS Online under RELATED LINKS section select Download e Cert Please click the upper right corner to download i Key
37. re Cea pa D i arre r 3 Her Lan i nini ond eg T EI SALT ND Ah ram M morc Dep Ln LE REL m ERA CES ee Era aire HES i Num Adm rur TQUE ENDI lg drm lt ea Diui ka SS t aemunc ETE TUN GE CO EG Ett A CH Wm Poet bh 1 LILI er p mi i E Otherwise Corporate Banking Services Online amp CBS Phone Banking User Guide System Setup You can click Add New User to add more Delegate Users Otherwise click to continue Se MEENEEMENB LATE Baa mE SS Ce l i EHI IL ich Peer Tribu Cem ba CER Add New User Setup of Account Control You are required to complete the setup of Account Control as per the transaction s required Take Fund Transfer as an example You can set up the Maximum Transaction Limit and Authority Class which authorises one or two users to complete the transaction SLE TT B DET E
38. ry Insurance gt Group Life Protection Plan Download Forms System Functions Account Management User Control gt List gt Setting gt Existing User History Terminated Record Change of Password gt Change of Password Pending Authorization gt Pending Authorization Account List Enquiry Holder s A C List Account Control gt Demand Deposit gt Time Deposit gt Payroll Confirmation gt Bills Payment gt Non List Beneficiary Limit Beneficiary Account Control gt Beneficiary Account List BOC Corporate Banking Services Online amp CBS Phone Banking User System Functions Other Control gt Transaction Control Transaction Enquiry gt Last Transaction gt Today s Transaction gt Yesterday s Transaction Application in Process Preferences of Webpage gt Preferences of Webpage Corporate Banking Services Online amp CBS Phone Banking User Transaction Process Transaction Process To let you savor the convenience brought by CBS Online we now take the process of fund transfer as an example All you need to do is to follow three simple steps listed below Note The following example of transaction process is not applicable to investment services Input data Input required as shown on the page and click to proceed Authorization Please
39. s If you would like to make fund transfer to a Non listed Account please refer to Step 5 of page 14 to set up Total Daily Debit Limit to Non listed A C Corporate Banking Services Online amp CBS Phone Banking User System Setup Step 4 Setup of Beneficiary List Account applicable to those customers who have to make Fund Transfer to Third Party s Account You can set up the Authority Class related to the addition of beneficiary through Beneficiary List Account Control EI gt CE ete T hith Beneficiary List Account Control am LI E You can add beneficiary and set up the daily credit limit on Beneficiary Account Control and then click Please note the followings 1 If the Authority Class column has not shown any authority or marked all users can conduct the relevant transactions For example B C stands for instruction that can be authorised by user with either one A class or B class plus one C class 2 If you would like to make fund transfer to Beneficiary s Account you must register the third party s account under the Beneficiary s Account Control This registration will not be treated as valid until the relevant application is accepted You are required to print the application form and then send the completed and signed form to our Bank for further processing The service wi
40. s Service 6 Return to Main Menu 7 Repeat Reference Number 9 Disconnect Remarks CBS Phone Banking Services allows up to a maximum of 20 individual user IDs and passwords from your company Corporate Banking Services Online amp Operation Guide 1 Account Code For ease of operation all accounts managed via CBS Phone Banking will be given a 4 digit account code in place of the 14 digit account number Your individual account code is enclosed in your CBS Phone Banking confirmation letter The code of Multi Currency Savings Account and Renminbi Savings Account is made up of the pattern YYXX where YY identifies your account XX indicates the currency code Please refer to the following Table of Codes For example If your Multi Currency Savings Account code is 31XX and the code for Australian Dollar is 07 then your code when you exchange AUD via Phone Banking will be 3107 For example If your Renminbi Savings Account code is 31XX and the code for Renminbi is 28 then your code when you exchange Renminbi via Phone Banking will be 3128 The last 2 digits of the amount entered will be treated as cents and 10 cents If there are no cents add 00 to the amount Press to indicate that the amount is fully entered For example To enter 100 50 you should press 100502 To enter 10 050 00 you should press 1005000 You can enquire about up to 6 different exchange rates and up to 3 different preci
41. s will be applied to selected bills account e Each bills account number name is embedded with a hyperlink Primary Users can click to view the existing setting of users Bokrizerad UE Step 4 Confirm setting BOC Corporate Banking Services Online amp CBS Phone Banking User Guide Trade Services Primary Users must verify all settings before authorisation Due to the change of user s authority the system will list out all affected transactions in the Transaction Information and remind you to take appropriate action In the event that Primary Users continue the relevant setting the related transactions will be returned iT SENGTES LET i o uem BL UH org ppl Rissti Led ern rum ien ee He Di unanimi Soh ee Sees ear TS eg F mes gem mm LEN LIE 145 mem aor por ad LC Lx uaa Bois orem riai eb ECL OL E uL Eremia berr ILLE E S LL llb i LLL EI sil dE LL HIP d IUE Limit Setting Step 1 Input Transaction Limit amp Authorisation Level Primary Users may set the transaction limit and authorisation level according to specified require
42. se Tone dial Phone Cantonese 852 2684 1833 English Putonghua 852 2684 1831 852 2684 1832 Enter 10 digit CPB User Number Enter 6 digit Password Account Cash Transfer Renminbi or Financial Cheque en Codes amp Fixed Balance amp BOC Credit Foreign Information Service Account Codes Deposit Disconnect Equiry Card Payment Exchange amp Enquiry Consolidated Enquiry Precious Metal Monthly Passbook Statement Trading Request Input Account 1 HKD Code Transfer 1 Deposit Rates L 52 1 Fixed 2 Foreign 2 Exchange Rates 1 Er en Deposit Currency Fenti 3 Precious Metal 1 Cheque Books Precious 2 Change or Foreign Rates Metal Codes Maturity Reminbi Exchange 4 HKD Large Account Instruction Transfer 42 Precious Amount Fixed Monthly SMS 3 Fixed it Rates Statement 4 Account Deposit Mora D Request Codes Information Credit Passbook 5 HKD100 000 and meee q E Card Trading HKD500 000 pil rm nquiry Payment Fixed Deposit Order 4 Fixed Bales 3 Consolidated Deposit 1 Instruction 6 Forex Margin Monthly Withdrawal to buy Trading Price or Statement 2 Instruction E Cross Rates Request to sell TOES 1 for Cheque Books 2 E 21 2 Request for Current Account Monthly Statement 2 Foreign Currency 7 to Foreign Currency 1 Repeat 8 Confirm 9 Cancel 1 Retutn to Previou
43. ss to Trade Services After login please select only applies to authorised CBS Online Trade Services Function Users COWPONATL SEE pos cange at eee Pe feet ee a a afl fe pp cls paw ee Cott a Dowd oan c xamemeceg a d a ila Cc lou Cee DER 1111 ees msi 125 eT a COS Bee 2 pum TT TIL 4 am p 3 Kibor ae nente LE Games Bee Qm ume _ See eui 1 Bre EE aba lt LES a Corporate Banking Services Online amp CBS Phone Banking User Guide e Trade Services Export et niyii cun p cr T
44. t pp erum hne f amm aa Ce Bhi Asini ee LIS LLL Management After entering the page of Trade Services under CBS Online Primary Users can select User Setting or Limit Setting under without selecting any bills account number om de Fuer MEH og L r 1 ELI 1 1 hii Eu User Setting Step 1 Select User Primary Users are required to select the User ID A Maximum of 24 User IDs can be selected each time e Each User ID and User Name is embedded with a hyperlink Primary Users can conveniently view the existing setting under each bills account i __ 11 MAAM Nd A cmm em qucm dmi ee eS Der GRICE DLE pis M renes Eww Sl dh t tama 202 A OAM HEREHERE LAAEN TENTE TEAG 1 Ho i H H
45. t i m trina Fo it ei cie NH Gun Eti GC aL CBS Phone Banking User Guide Q Function Keys i Search Key 1 Makers may search for and use the counterparty details and clauses in the database via Search Key Makers can search for the counterparty details via Search Key in the database Use the counterparty details in the database ETET TI a IN Ei TT mesi a Makers can search for clauses in the Se database via Search Key Q a Beurtmrma und Wo a Use the clauses in the database BOC Corporate Banking Services Online amp Trade Services Corporate Banking Services Online amp CBS Phone Banking User Trade Services li Store Makers may temporarily store the incomplete application The application will be stored in gt gt Stored Returned ae e m ee j B unnm dorm oum E Makers may temporarily store the incomplete application not yet been completed EE mmus i 5 1 I cnp The application will be stored in gt Pending gt Stored Returned HEEL
46. the electronic certificate password if the data is correct and click To amend the data please click Back confirmed e Finish Transaction details such as transaction result reference number date time and User ID will be shown on the screen User can print this page for reference if needed If the message Auth Pend appears on the transaction result page it means that the transaction is not completed until Pending Authorization is approved by the authorized person Pending Authorization If a user is not eligible to authorize a transaction those transactions conducted by him her will be automatically pre set as pending authorization In such case those transactions will only be accepted upon approval of the authorized person If the message Pending Authorization appears on the upper right corner of the screen it means that there is are transaction s awaiting to be authorized User can select Pending Authorization to authorize amend or delete any transaction For your convenience you may authorise or delete multiple transactions by using Multiple Authorisations Multiple Deletions Corporate Banking Services Online amp CBS Phone Banking User Guide Trade Services System Introduction Users can conduct import export bank guarantee Standby LC or repayment transactions and access their records through the page of Trade Services under CBS Online Acce
47. tion To prevent any fraud conducted by any unauthorized third party please do not disclose your passwords to third party including Bank staff or Police Please always access CBS Online through the above designated websites instead of any hyperlink from other websites If you have any enquiry please contact our staff Corporate Banking Services Online amp CBS Phone Banking User Guide System Setup Part 1 To better meet your management needs CBS Online allows you to designate two categories of authorised users namely the Primary User and Delegate User Both users must be the authorised holders of electronic certificate The Primary User is responsible for adding new users setting up Authority Class of each user and account deleting Delegate User including CBS Online Investment Function User changing Delegate User excluding CBS Online Investment Function User assigning Authority Class of other transactions and re issuing Delegate User s password 1 Applicable to the user with Pre set Authority function If you have chosen an option that any of Primary Users can manage the system setting when applying for the service all Primary Users can automatically access the following services and you do not have to set up the authority It is so convenient and efficient Note Any additional Primary User s will share the same authority as the existing class A Primary User 1
48. ustomers For details of Questionnaire on Investment Preference please refer to page 18 Risk Disclosure Investments involve risks Before making any investment decision you should carefully read the relevant offering documents including in particular the risk disclosure statement and make sure you understand the nature of and the risks involved in the investment MM E gt Corporate Banking Services Online amp CBS Phone Banking User Investment Services Access to investment services Step 1 Login to CBS Online Step 2 After login please select Investment under only applies to authorised CBS Online Investment Function Users and then enter your e Cert password Step 3 Main page of investment services zi 552 be ee mihur mma i ee ee i eee ae E seer ncn amd TIME gt fase gt Crs 6 aa PE Corporate Banking Services Online amp CBS Phone Banking User Investment Services Transaction process
49. xpired Results of Questionnaire on Investment Preference is not in line Transactions rejected with risk rating of the product Questionnaire on Investment Transactions rejected Preference has not been completed Corporate Banking Services Online amp CBS Phone Banking User Daily Supervision Daily Supervision CBS Online comes with a daily supervision service to let the primary user oversee and check the account activities Each user can check his her own transaction history Primary user may also authorize delegate users to access other users transaction records Daily supervision covers the followings Enquiry of transaction status Accesss to authorized pending transactions Enquiry of incoming outgoing messages e Enquiry of the holder s account details Enquiry of user setup status In addition every time you conduct an investment transaction through CBS Online an account advice will be issued by post on the next following working day setting out details of all the transactions conducted through CBS Online that day and the relevant results You will therefore receive the latest information of your account and transactions investment transaction is shown on the main page the primary user must also be a CBS Online Investment Function User in order to monitor the investment transactions Corporate Banking Services Online
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