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About configuring AE Services for Live

1. 25 missed call e mail 62 Procedure 1a verifying installation of trusted putting active call on hold before starting new call 61 certificate on Live Communications Server 28 setting up forwarding off switth 61 Procedure 2 installing server certificate for Live using the Call Forwarding or Send All Calls Communications Server 2 222s 29 features s ghee eb wee ae Ra ee A 60 Procedure 2a Verifying the installation of the server using the Do Not Disturb feature 61 certificate for 2 ee Be a Be 32 Procedure 3 Installing the trusted certificate on the AE Server 2 oaoa a 33 L Procedure 3a Verifying the installation of the trusted icense eonenni 7 certificate 2 2 2 220 37 ta a Mase soe ON eee Procedure 4 Creating a server certificate request License Unified CC API Desktop Edition 10 pies ARAE E T Live Communications Server Procedure 5 Creating a server certificate for installing server certificate 29 AE SGIVICES s aome aae 2 22 Sew Me oe 40 installing trusted certificate 25 Procedure 6 Importing the server certificate into AE specifying AE Server as authorized host 58 Services OAM s sa sarama ee ee ee ee 42 Procedure 6a Verifying the installation of the server certificate in AE Services 43 M Make call call flow diagram 69 R maximum concurrent users supported by AE Services 1
2. Cb es 71 Recovering from asystemoutage 59 UL number A eaan Manager 10 Remote Call Control RCC extensions enabling 55 bi shee pa p cagTaT e Re TG Bae oes Remote Call Control SIP URI field 56 ee ee sel ta 57 Replacing an expired server certificate 43 CAMA SAE OR e ee a g Requirements for AE Services Live Communications group policy settings ooa 57 Server integration a o oaoa a a 9 N k E 3 Normalizing phone numbers Address Book es oe Service Pack 12866 Communication Manager 62 SIP Session Initiation Protocol 7 O SIP requests anderrorcodes 65 OAM Operations Maintenance and Administration 23 SIP URI field ie eae eae ee Se at 56 OID Object Identifier Field how to complete 30 Software Only server installation checklist 18 openssl command for converting certificates 38 Stafi HOUR a hie eho rae Re Se ae oe oe a 57 P T Phase 1 Setting up the Live Communications Tel URI format example s osoo 56 Server environment s osoo a aa 12 Tel URI formats anddeviceIDs 45 Phase 1 checklist Live Communications Server 13 To TelURI settings s s soa 48 Phase 2 Setting up AE Services and TR 87 Implementation defined 8 Communication Manager 16 TR 87 port in OAM enabling 23 Phase 3 Integrating AE Services with Live TR 87 defined aoao T Communic
3. integrating AE Services with Live Communications Server Use Table 4 as a checklist for performing the tasks necessary for integrating AE Services in a Microsoft Live Communications Server environment Table 4 Checklist for integrating AE Services with Live Communications Server Task Admin domain Document 1 Administer a switch AE Services See Administering the Local IP for all connection from AE Services AE Services Chapter 2 of the AE to Communication Manager Services Administration and Maintenance Guide 2 Check the status of the switch AE Services See Checking the status of a switch connection from AE Services connection from the AE Server to Communication Manager Chapter 2 of the AE Services Administration and Maintenance Guide 3 Administer a TSAPI Link AE Services See Administering TSAPI Links in AE Services OAM Chapter 2 of the AE Services Administration and Maintenance Guide 4 Enable the TR 87 Port in AE Services TR 87 Implementation Guide see OAM Enabling the TR 87 port on page 23 1 of 2 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 21 Chapter 2 Integrating AE Services with Live Communications Server Table 4 Checklist for integrating AE Services with Live Communications Server continued Task Admin domain Document 5 Administer certificates for AE Services and Microsoft Live Communications Server Microsoft Liv
4. Requirements for AE Services and Live Communications Server integration The the requirements for integration are as follows Live Communications Server Enterprise Edition with SP1 or Live Communications Server Standard Edition with SP1 Live Communications Server Enterprise Edition with SP1 is designed for installations with up to 125 000 users Live Communications Server Standard Edition with SP1 is designed for installations with up to 20 000 users e All required servers must be joined to the domain and able to resolve each other s fully qualified domain names FQDN Microsoft Office Communicator clients must be able to communicate with each other e Microsoft Office Live Communications Server 2005 Address Book Service must be configured and deployed for an AE Services and Live Communications Server integration The Address Book Service provides Microsoft Office Communicator users with a local cache of the global address list This enables Communicator users to quickly search the global list using the Find feature Optionally you can set up Address Book to provide phone number normalization For more information see Set up Address Book Service on page 15 Note AE Services supports a connection to only one Live Communications Server either Live Communications Server 2005 Standard Edition Server or one Live Communications Server 2005 Enterprise Pool For an illustration of sample configurations see Figure 3 Configuring AE Servic
5. whichever is appropriate Depending on how the system has been administered it might be acceptable to not include the country code in the entered number In all cases the Automatic Route Selection ARS code for the outside line 9 for example should not be included 62 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Known issues Communicator displays numbers with trunk notation Microsoft Office Communicator displays telephone numbers as trunk identifiers instead of telephone numbers in both transfer and conference scenarios Trunk identifiers are numbers that are displayed in the following form T5237 2 e In some transfer scenarios Microsoft Office Communicator displays a trunk identifier instead of a calling or called party e In some conference scenarios Microsoft Office Communicator displays a trunk identifier as an extra party on the call Contact the Communication Manager administrator In either type of scenario the presence of trunk group identifiers might be the result of improperly administered trunk groups in Communication Manager If Microsoft Office Communicator displays a trunk identifier contact the Communication Manager administrator The Communication Manager administrator should verify that ISDN trunks are properly administered Trunk Group screen The settings for Send Calling Number and Send Connected Number should be set to y Administering ISDN trunks also requires administration of t
6. 23 administering certificates see Administering Certificates certificate management on page 24 administering the dial plan settings see Dial Plan settings in AE Services OAM on page 44 administering settings for Active Directory see Administering Active Directory on page 52 Enabling the TR 87 port AE Services uses port 4723 for communications between AE Services and Microsoft Live Communications Server Because this port is disabled by default in AE Services OAM you must log into OAM and enable it 1 From the browser on your AE Services administrative workstation log in to AE Services OAM Select CTI OAM Admin gt Administration gt Network Configuration gt Ports 3 On the Ports page under DMCC Server Ports locate the TR 87 Port and select the option button for Enabled AE Services TR 87 Implementation Guide Issue 1 1 February 2007 23 Chapter 2 Integrating AE Services with Live Communications Server Administering Certificates certificate management AE Services and Microsoft Live Communication Server communicate using Transport Layer Security TLS For communication to take place AE Services and Microsoft Live Communications Server must exchange signed server certificates each time a TLS session is opened This section provides a sample certificate management scenario that includes the following procedures e Procedure 1 Installing the trusted certificate on Live Communications Se
7. Click Close to exit the Trusted Certificate Details page AE Services TR 87 Implementation Guide Issue 1 1 February 2007 37 Chapter 2 Integrating AE Services with Live Communications Server Converting Certificate files in other formats for AE Services If your CA provides you with a certificate in a format other than PEM you must convert it to PEM before importing it into AE Services OAM The following sections describe how to convert files using openssl tools which are available on the Web at www openssl org Converting a DER file to PEM If your Certificate Authority provides you with a DER encoded certificate you must convert it to PEM before you can import it into AE Services OAM Use the following command to convert the DER file to PEM format openssl x509 in lt input gt cer inform DER out lt output gt cer outform PEM Converting a PKCS 12 file to PEM If your CA provides you a certificate in PKCS 12 format you must convert it to PEM before importing it into AE Services OAM Use the following command to convert the PKCS 12 file to PEM openssl pkcs12 clcerts nokeys in lt cert p12 gt out lt pathname gt pem 38 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management Procedure 4 Creating a server certificate request for AE Services In AE Services OAM use this procedure to create a server certificate request also referred to as a certificate sign
8. Enabling Remote Call Control in Active Directory on page 56 you are provisioning Active Directory with the user information that AE Services queries for 58 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Using the TR 87 Test features Using the TR 87 Test features Follow these steps to use TR 87 test features in AE Services OAM 1 From the browser on your AE Services administrative workstation log in to AE Services OAM Select CTI OAM Admin gt Utilities gt TR 87 Test From the TR 87 Self Test page select from the following tests e TR 87 Transport use TR 87 Transport to verify that the installed certificate can be used to establish a SIP session on the loopback interface This does not verify the far end server certificate e TR 87 Service use TR 87 Service to verify the following the caller is administered in Active Directory the dial plan is administered for the caller s number the user s telephone device can be monitored e TR 87 Makecall use TR 87 Makecall to verify that phone control is active for the user Recovering from a system outage When AE Services returns to an operational state after an outage you will be able to use Microsoft Office Communicator Communicator to place and control new calls If you experience an outage bear the following in mind e f you were on a call when an AE Services outage occurred complete the call and manually hang up the phone so that your
9. Forwarding or Send All Calls features From the Microsoft Office Communicator you can use Call Forwarding and Send All Calls as follows e You can set your phone to forward calls e You can set the Microsoft Office Communicator to forward calls relative to the client you are signed in to e You can set your phone to Do Not Disturb mode which refers to Send All Calls SAC in AE Services A CAUTION Keep in mind however that you should not press the Forwarding or the Send All Calls SAC buttons on a physical phone set Pressing these buttons can cause the Microsoft Office Communicator to lose synchronization with the phone 60 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Known issues Using the Do Not Disturb feature For Do Not Disturb DND to function properly you must administer a coverage path on the station in Communication Manager When you complete the Coverage path screen in Communication Manager make sure that you enable DND SAC Go to Cover for inside calls and outside calls the settings for Inside Call and Outside Call should be y For information about administering a coverage path in Communication Manager see Creating coverage paths in Administrator Guide for Avaya Communication Manager 03 300509 Setting up forwarding off switch If you experience problems setting up forwarding off switch to your home or cell phone for example you should contact the Communication Manager administrator
10. Implementation requires a certificate that does both client authentication and server authentication In terms of the Microsoft Windows Server 2003 Standalone CA this means that when you complete the Advanced Certificate Request you will select Other from the Type of Certificate Needed drop down list When you select Other the Advanced Certificate Request displays a text entry field for the OID object identifier For information about completing this field see Installing a Microsoft Certificate Services based certificate on the Live Communications Server on page 30 If you use another CA either a generic CA or the Microsoft Windows Server 2003 Enterprise CA the certificate request will not contain the same drop down menus and choices For example with Microsoft Windows Server 2003 Enterprise CA you might not see a field for the OIDs because the OIDs can be set by the CA administrator in a template Procedure 1 Installing the trusted certificate on Live Communications Server The trusted certificate is also referred to as the CA Certificate From the Microsoft Live Communications Server follow the appropriate procedure to obtain the trusted certificate and import it into the Microsoft Live Communications Server certificate store When installing the trusted certificate note that Live Communications Server and AE Services must use either the same CA or an issuer in the same certificate chain e lf you are using a third part
11. Services on page 37 36 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management Procedure 3a Verifying the installation of the trusted certificate in AE Services Use this procedure to verify the installation of the entire certificate chain all the way back to the root certificate in AE Services 1 In AE Services OAM select CTI OAM Admin gt Administration gt Certificate Management gt Trusted Certificate 2 From the Trusted Certificates page select the alias of the trusted certificate catrusted based on this sample scenario and click View 3 From the Trusted Certificate Details page verify that the information for the trusted certificate is correct a Verify that the entire chain of certificates exists all the way back to a self signed certificate b Verify that the Issued To field displays name of the organization that the trusted certificate is issued to c Verify that the Issued By field Indicates the name of the certificate authority that issued the trusted certificate referred to as the issuer on the certificate This issuer should be either the same issuer or an issuer in the same certificate chain as described in Step 8b of Procedure 1a on page 28 d Verify that the Expiration Date Indicates the date that the trusted certificate expires e Verify the information in the Details display Make sure the Certificate Status is valid 4
12. Specifying the AE Server as an authorized host 2 About authentication and authorization 2 2 6 2 08 ee ae Using the TR 87 Test features aonana Recovering from a system outage 2 2 2 2 2 eee ee ee ee es AE Services TR 87 Implementation Guide Issue 1 1 33 34 35 36 37 38 39 40 40 41 42 43 43 44 44 45 46 47 48 49 49 51 52 53 54 54 55 56 57 57 58 58 59 59 February 2007 Contents KNOWNISSUGS 2504 6044s bee eee de wat bed oe ev tiw GASH 60 Using the Call Forwarding or Send All Calls features 60 Using the Do Not Disturb feature 2 2 eee ee ee ee es 61 Setting up forwarding off switch 2 0 08 ee eee ees 61 Putting the active call on hold before starting anewcall 61 Clear Connection request on a held connection is not supported 61 Bridging irregularities 2 2 ee 62 Missed Call Gall s 6 i444 44464 4 bP FE 4A OR RRO POO EM 62 Unidentified caller in Microsoft Office Communicator window 62 Communicator displays numbers with trunk notation 63 Appendix A SIP requests and associated errors 2 eee ee ee ee es 65 Appendix B AE Services TR 87 call flow 2 2 000 ee eee eee 67 M ssage HOW so ck OSA BEES he Be eee BSS SG BS SS 67 Appendix C CGapaciliesS ee ba a Ss Se Sk ee ee SS 71 WG ea ee es ee Se a ee ee e a a 73 AE Services TR 87 Implementation Guide Issue 1 1 February 2007
13. There are certain settings in Communication Manager that could prevent your ability to set up forwarding off switch Putting the active call on hold before starting a new call It is not possible to start a new call through Microsoft Office Communicator while there is already an active call You must put the active call on hold before starting a new call Clear Connection request on a held connection is not supported Communication Manager does not support a Clear Connection request on a held connection For the Microsoft Office Communicator user this means that if you have a held call and you press the red stop button on the call windows you will get an error message and the call will remain in the held state AE Services TR 87 Implementation Guide Issue 1 1 February 2007 61 Chapter 2 Integrating AE Services with Live Communications Server Bridging irregularities In an AE Services and Live Communications Server environment the Microsoft Office Communicator might not behave as expected if you use bridged call appearances Here are some examples of irregularities associated with bridged calls If a user answers on a bridged extension Microsoft Office Communicator continues to alert on the primary extension and eventually times out This bridging irregularity occurs when you administer EC500 phones with XMOBILE If you administer EC500 phones with OPTIM the bridging irregularities do not occur For more information see Co
14. browser type the URL of your certificate server For example http lt certificate_server com gt certsrv where lt certificate_server com gt is the domain name or IP address of your certificate server 2 Onthe Welcome page of Microsoft Certificate Services click Request a certificate On the Request a Certificate page click advanced certificate request On the Advanced Certificate Request page click Submit a certificate request by using a base 64 encoded CMC or PKCS 10 file or submit a renewal request by using a base 64 encoded PKCS 7 file AE Services uses a base 64 encoded CMC 5 On the Submit a Request or Renewal Request page paste the certificate request into the Saved Request input field and click Submit You paste the certificate request that you copied in Step 5 of Procedure 4 on page 39 6 From the Certificate Issued page select Base 64 encoded and click Download certificate Note Some CAs are not set up to automatically grant certificates If this case you might have to wait until your administrator issues the certificate Once your administrator issues the certificate return to the Welcome page of Microsoft Certificate Services and click View the status of a pending certificate request to get to the Issued Certificate page 7 From the File download dialog box save the certificate to your computer AE Services TR 87 Implementation Guide Issue 1 1 February 2007 41 Chapter 2 Integrating AE Ser
15. example assumes the initial state of the page no conversion rules exist and focuses on adding two conversion rules one for From TelURI and one for To TelURI AE Services TR 87 Implementation Guide Issue 1 1 February 2007 49 Chapter 2 Integrating AE Services with Live Communications Server 4 Follow Step a to add a From TelURI conversion rule and follow Step b to add a To TelURI conversion rule a Inthe From TelURI section of the page under the blank display area click Add 1 From the Add Dial Plan to aeslcswitch page complete the fields for the From TelURI settings based on your dial plan Click Apply Changes OAM displays the Add Dial Plan page which asks you to confirm your dial plan changes From the Add Dial Plan page click Apply At this point you have added one From TelURI conversion rule If you want to add another From TelURI conversion rule you must repeat Steps a 1 and 2 b Inthe To TelURI section of the page under the blank display area click Add 1 From the Add Dial Plan to aeslcswitch page complete the fields for the To TelURI settings based on your dial plan Click Apply Changes OAM displays the Add Dial Plan page which asks you to confirm your dial plan changes From the Add Dial Plan page click Apply At this point you have added one To TelURI conversion rule If you want to add another To TelURI conversion rule you must repeat Steps b 1 and 2 At this point the changes you ma
16. generate this certificate request based on the example it is aeservercert e Accept the default for Establish Chain of Trust by default it is selected e Inthe Certificate PEM field paste the contents of the certificate file that you copied in Step 2 of the current procedure e Click Apply If the import is successful AE Services displays the message Certificate imported successfully 42 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management Procedure 6a Verifying the installation of the server certificate in AE Services Follow this procedure to verify the installation of the server certificate in AE Services 1 In AE Services OAM select CTI OAM Admin gt Administration gt Certificate Management gt Server Certificate 2 From the Server Certificates page select the alias of the server certificate aeservercert based on this sample scenario and click View 3 From the Server Certificate Details page verify that the information for the server certificate is correct a Verify that the Issued To field displays the fully qualified domain name of the AE Server b Verify that the Issued By field Indicates fully qualified domain name of the certificate authority that issued the server certificate c Verify that the Expiration Date Indicates the date that the server certificate expires d Verify the information in the Details window Make sure
17. phone and Communicator are synchronized When you are ready to start a new call in Communicator your phone and Communicator will be synchronized e f Communicator signs you out as result of a network outage you must sign in to Communicator again before you can control new calls If you attempt to sign in during an AE Services outage Communicator displays the warning icon along with the pop up indicating that Communicator can not make phone calls AE Services TR 87 Implementation Guide Issue 1 1 February 2007 59 Chapter 2 Integrating AE Services with Live Communications Server Known issues This section describes a few feature related issues as follows e Using the Call Forwarding or Send All Calls features on page 60 e Using the Do Not Disturb feature on page 61 e Putting the active call on hold before starting a new call on page 61 e Clear Connection request on a held connection is not supported on page 61 e Bridging irregularities on page 62 e Missed Call e mail on page 62 Additionally this section addresses the general issue that under certain conditions a party s telephone number will not be available to Microsoft Office Communicator When this is the case Microsoft Office Communicator can not display a telephone number or party identifier e Unidentified caller in Microsoft Office Communicator window on page 62 e Communicator displays numbers with trunk notation on page 63 Using the Call
18. the Certificate Status is valid 4 Click Close to exit the Server Certificate Details page A CAUTION AE Services allows only one server certificate at a time If you install more than one server certificate and restart AE Services the TR 87 service will fail to initialize Replacing an expired server certificate Once a server certificate has expired links or security features that rely on the validity of the certificate may fail Because AE Services allows only one server certificate at a time you must carefully manage the process of replacing an expired certificate If you have a certificate that is about to expire you can install a new certificate without impacting AE Services Before the server certificate expires select the server certificate on the Server Certificate page and delete it Once you have deleted the expired server certificate restart the AE Server When AE Services restarts the newly installed certificate will go into effect AE Services TR 87 Implementation Guide Issue 1 1 February 2007 43 Chapter 2 Integrating AE Services with Live Communications Server Dial Plan settings in AE Services OAM AE Services uses the information on the Dial Plan settings pages to process phone numbers used in your TR 87 implementation In AE Services you can use either of the following methods to administer dial plan settings e You can administer the dial plan settings for one switch at a time For more information see Adminis
19. to AE Services Task Role Document 1 Verify that the installation site meets FE See Chapter 1 of the Avaya MultiVantage the prerequisites Application Enablement Services Installation and Upgrade Guide for a Bundled Server 02 300356 Bundled Server Installation Guide 2 Install and configure the hardware FE See Chapter 2 of the Bundled Server Installation Guide 3 Install the software FE See Chapter 3 of the Bundled Server Installation Guide 4 Install the AE Services license FE See Chapter 4 of the Bundled Server Installation Guide Note For AE Services TR 87 install the Unified CC API Desktop Edition license 5 Verify Communication Manager CSI FE See Chapter 1 of the Avaya MultiVantage requirements Application Enablement Services Administration and Maintenance Guide 02 300357 AE Services Administration and Maintenance Guide 6 Verify TN799DP CLAN board CSI FE See Adding CLANs to the network in installation and administration on CM Chapter 1 of the AE Services Administration and Maintenance Guide 7 Enable AE Services on Communication CSI See Enabling AE Services in Chapter 1 of Manager the AE Services Administration and Maintenance Guide 8 Administer a CTI link ADJ IP CSI See Administering a CTI Link for TSAPI JTAPI Telephony Web Service and Device Media and Call Control in Chapter 1 of the AE Services Administration and Maintenance Guide 9 Check the status of the switch CSI S
20. ultimately utilized by End User License type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software Units may be linked to a specific identified Server Database License DL Customer may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicate with no more than a single instanc
21. 1 1 February 2007 Dial Plan settings in AE Services OAM About Tel URI formats and device IDs Table 5 describes the supported Tel URI formats that AE Services supports The preferred format is E 164 except in cases where the extension bears no resemblance to the E 164 number Calling device and monitored device ID AE Services expects the calling device and monitored devices to be in either E 164PlusExt format or E 164 format The extOnly format should be used only if there is no correlation between the E 164 number and the extension Called device ID Called device IDs will not be in E 164PlusExt format but they could be in any of the other formats listed in Table 5 Table 5 Tel URI formats supported by AE Services Format Example E 164 tel 13035389000 E 164PlusExt tel 13035389000 ext 1234 extOnly tel 5389000 phone context lt domain gt where lt domain gt can be any organization s domain name tel 5380112 phone context example com AE Services TR 87 Implementation Guide Issue 1 1 February 2007 45 Chapter 2 Integrating AE Services with Live Communications Server About the From TelURI and To TelURI rules The dial plan conversion pages Dial Plan Settings Conversion Rules for Default and Dial Plan Settings Conversion Rules switchname in AE Services OAM are used for setting up conversion rules for a switch connection The conversion rules are expressed as two tables in OAM From TelU
22. 3036791234 to the switch E AE Services receives an 11 digit number 17202891234 Based on the matching pattern of 1720 at the beginning AE Services deletes the first digit 1 replaces it with a 9 and sends 97202891234 to the switch F AE Services receives an 11 digit number 18183891234 Based on the matching pattern of 1 at the beginning AE Services prepends a 9 to the number and sends 918183891 234 to the switch G AE Services receives a 13 digit number 4926892771234 Based on a matching pattern of any digits AE Services prepends 9011 to the number and sends 90114926892771234 to the switch AE Services TR 87 Implementation Guide Issue 1 1 February 2007 47 Chapter 2 Integrating AE Services with Live Communications Server To TelURI settings The To TelURI table in OAM determines the way AE Services TR 87 interface processes outbound E 164 numbers Generally speaking AE Services applies matching criteria to the incoming number When the number satisfies the matching criteria AE Services manipulates the digits and passes the number to Microsoft Office Communicator only one rule is applied for each number When setting up the From TelURI settings you can specify up to 200 rules Each row in the table represents a rule The rules are processed in order from top to bottom If you have a rule that contains a wildcard asterisk for the Minimum Length Maximum Length and Pattern match it always must be the last rule in the list E
23. 5 Contents 6 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 About this document Chapter 1 Overview of the AE Services TR 87 Implementation About this document In terms of planning this document is intended for anyone who is involved with integrating Application Enablement Services AE Services with Microsoft Office Live Communications Server In terms of implementation it is directed toward administrators from the Microsoft Office Live Communications Server and the AE Services administrative domains As a high level planning and implementation guide this document serves as a road map for using the Microsoft Live Communications Server documents and the AE Services documents Reason for reissue The AE Services TR 87 Implementation Guide Issue 1 1 includes an update to the requirements for AE Services and Live Communications Server integration Issue 1 1 of the document includes the Microsoft Office 2005 Address Book Service as a requirement About TR 87 TR 87 refers to ECMA Technical Report TR 87 Using CSTA for SIP Phone User Agents uaCSTA The TR 87 standard specifies how to send CSTA 3 XML messages over a SIP transport TR 87 is the method that Microsoft Live Communications Server uses to integrate with Telephony systems to accomplish control of desktop phones SIP stands for Session Initiation Protocol For AE Services Release 4 0 the AE Services Server AE Server has been enhanced to include supp
24. AVAYA Avaya MultiVantage Application Enablement Services TR 87 Implementation Guide 02 601893 Release 4 0 February 2007 Issue 1 1 2007 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document might be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warran
25. Administering Certificates certificate management on page 24 Domain Name System DNS is set up and deployed Set up server See Configuring DNS Client Access and User Settings in either of these documents e Microsoft Office Live Communications Server 2005 with SP1 Standard Edition Deployment Guide e Microsoft Office Live Communications Server 2005 with SP1 Enterprise Edition Deployment Guide Live Communications Server either Standar d or Enterprise is deployed e Deploy Standard Edition or e Deploy Enterprise Edition e See Deploying Live Communications Server 2005 Standard Edition in the Microsoft Office Live Communications Server 2005 with SP1 Standard Edition Deployment Guide See Deploying Live Communications Server 2005 Enterprise Edition in the Microsoft Office Live Communications Server 2005 with SP1 Enterprise Edition Deployment Guide 2of3 14 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 The road map for integrating AE Services and Live Communications Server Table 1 Checklist for Live Communications Server continued Task Document Servers are configured Configure either the Standard Edition Server or the Enterprise Edition Server e See Configuring the Standard Edition Server in the Microsoft Office Live Communications Server 2005 with SP1 Standard Edition Deployment Guide e See Configuring the Enterprise E
26. Certificate in Microsoft Office Live Communications Server 2005 Certificate Configuration 4 Continue with the steps for Configuring the certificate for automatic routing on page 31 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 29 Chapter 2 Integrating AE Services with Live Communications Server Installing a Microsoft Certificate Services based certificate on the Live Communications Server From the Microsoft Live Communications Server follow this procedure to install a server certificate issued by Microsoft Certificate Services Note In terms of the Microsoft Live Communications Server 2005 Certificate Configuration Guide the AE Services TR 87 integration falls into the category of interoperating with partner systems This means that you must install a certificate that is configured for both client and server authorization as depicted in Step 4c 1 From your Web browser type the URL of your certificate server For example http lt certificate_server com gt certsrv From the Microsoft Certificate Services Welcome page click Request a Certificate From the Request a Certificate page click advanced certificate request From the Advanced Certificate Request page click Create and submit a request to this CA Microsoft Certificate Services displays the next page of the of Advanced Certificate Request Keep in mind that the fields presented on the Advanced Certificate Request pages depend on how the cert
27. Cryptographic Provider v1 0 e Select the check box for Store Certificate in the local computer certificate store e Under additional options In the Friendly Name field type a name that will help you identify the certificate f Click Submit Microsoft Certificate Services displays the Certificate Issued page 5 From the Certificate Issued page click Install this certificate Microsoft Certificate Services displays the Certificate Installed page Configuring the certificate for automatic routing Follow this procedure to configure the certificate for automatic routing among your pool and servers For more information see Configuring Certificates for Automatic Routing Among Pools and Standard Edition Servers in Microsoft Office Live Communications Server Certificate Configuration 1 Open the Microsoft Office Live Communications Server 2005 management console 2 Inthe left pane expand the Forest node and the following subordinate nodes e Live Communications servers and pools e Icspool node the name of Live Communications Server pool node If you are using Standard Edition this refers to the Live Communications Server 3 Under the Ics pool node mylcspool for example right click the fully qualified domain name of your server mylcserver example com for example and then click Properties 4 From the mylcsserver example com Properties dialog follow these steps to add a TLS certificate and a security certificate a
28. G 6 44 865464 oA oe eataa CK 6u HK SS SSK ORS ES ESSE 7 Overview of the AE Services TR 87 Implementation 8 Requirements for AE Services and Live Communications Server integration 9 The road map for integrating AE Services and Live Communications Server 12 Phase 1 Setting up the Live Communications Server environment 12 Phase 1 checklist Live Communications Server 13 Phase 2 Setting up AE Services and Communication Manager 16 Phase 2 checklists setting up AE Services and Communication Manager 16 Bundled Server installation checklist 0 088 eee eee 17 Software Only server installation checklist 580585 18 Phase 3 Integrating AE Services with Live Communications Server 19 Chapter 2 Integrating AE Services with Live Communications Server 21 How to use the information in this chapter 2 2 eee ee ee es 21 Phase 3 Checklist integrating AE Services with Live Communications Server 21 About configuring AE Services for Live Communications Server 23 Enabling the THiS POM s see eee ew ee ee OE we ee 23 Administering Certificates certificate management 24 Additional references 1 eee 24 About the sample scenario sansanonin anaa 24 Client and server authentication 0082 ee eee eee 25 Procedure 1 Installing the trusted certificate on Live Communications Server 2 06 ee 25 Installing the tru
29. RI and To TelURI From TelURI The term From TelURI is a shorthand way of saying convert from a normalized TelURI number to an extension or dial string which is handed off to the switch Communication Manager From TelURI i Communication Microsoft Office AE Server f Communicator NOrmalized TelURI number extension or dial aring Manager 13035381234 s 5381234 To TelURI The term To TelURI is a shorthand way of saying convert from an extension or dial string to a normalized TelURI which is handed off to Microsoft Office Communicator A To TelURI i i Communication Microsoft Office P Sa unesieE fe normalized TelURI number F Server pesca or dial string Manager 13035381234 5381234 For a description of how these tables work see e From TelURI settings on page 47 e lo TelURI settings on page 48 46 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Dial Plan settings in AE Services OAM From TelURI settings The From TelURI table in OAM determines the way that the AE Services TR 87 interface processes inbound E 164 numbers Generally speaking AE Services applies matching criteria to the incoming number When the number satisfies the matching criteria AE Services manipulates the digits and passes the number to Communication Manager only one rule is applied for each number When setting up the From TelURI settings
30. Select the General tab In the Connections box select the listing for Mutual TLS Choose either 1 or 2 based on what is appropriate for your situation 1 Inthe Connections box select the listed Mutual TLS connection and click Edit From the Select Certificate dialog box select the certificate that was issued to the pool name mylcspool example com and click OK Continue with Step 4b 2 Click Add to add a new connection so you can administer a certificate From the Add Connection dialog box select TLS for Transport Type and click Select Certificate From the Select Certificate dialog box select the certificate that was added to the pool name mylcspool example com and click OK Continue with Step 4b b Select the Security tab and then click Select Certificate From the Select Certificate dialog box select the certificate you installed and click OK 5 From the Properties dialog click Apply and then click OK to close the Properties dialog AE Services TR 87 Implementation Guide Issue 1 1 February 2007 31 Chapter 2 Integrating AE Services with Live Communications Server Procedure 2a Verifying the installation of the server certificate for Live Communications Server Use this procedure to verify the installation of the server certificate from any CA for the Live Communications Server 1 Start the Microsoft Management console Click Start and then click Run In the Run dialog box type mmc and click OK From the Conso
31. Services TR 87 Implementation Guide Issue 1 1 February 2007 The road map for integrating AE Services and Live Communications Server Phase 1 checklist Live Communications Server This checklist refers to activities described in Phase 1 Setting up the Live Communications Server environment on page 12 The information in Table 1 is based on Telephony Requirements in the Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide Table 1 applies to either of the following configurations e Live Communications Server 2005 Standard Edition up to 20 000 users e Live Communications Server 2005 Enterprise Edition up to 125 000 users sometimes referred to as an Enterprise Pool These tasks can be performed at the same time as the tasks described Phase 2 Setting up AE Services and Communication Manager on page 16 but they must be completed before the tasks described in Chapter 2 Integrating AE Services with Live Communications Server Table 1 Checklist for Live Communications Server Task Document 1 Active Directory is set up e Domain controllers with Microsoft e Microsoft Office Live Communications Windows 2000 SP4 or Microsoft Windows Server 2005 with SP1 Standard Edition 2003 Deployment Guide e Global catalog servers with Windows e Microsoft Office Live Communications 2000 SP4 or Windows Server 2003 Server 2005 with SP1 Enterprise Edition For more information about Global catalog Depl
32. as a different extension length than the local switch Administering dial plan settings on a per switch basis Follow this procedure to administer the dial plan settings for a switch connection you have already administered in AE Services CTI OAM gt Administration gt Switch Connections AE Services uses the dial plan information to convert E 164 phone numbers to switch extensions From TelURI and switch extensions to E 164 phone numbers To TelURI For more information see About the From TelURI and To TelURI rules on page 46 Note If your TR 87 Implementation uses a number of switches that all have the same dial plan use the procedure described in Administering default dial plan settings on page 51 By using the default settings you enter the dial plan settings only once 1 From the browser on your AE Services administrative workstation log in to AE Services OAM 2 Select CTI OAM Admin gt Administration gt TR87 Configuration gt Dial Plan gt Switch Administration 3 From the Switch Dial Plan Administration page select the connection name for the switch you want to administer for example aeslcswitch and click Details AE Services OAM displays the Dial Plan Settings Conversion Rules for aesicswitch page This OAM page provides you with a way to Add Edit Delete and Reorder From TelURI conversion rules and To TelURI conversion rules The Edit Delete and Reorder functions apply to existing rules This
33. ations Server 19 Trust store Live Communications Server 27 74 AE Services TR 87 Implementation Guide Issue 1 1 February 2007
34. d in the left pane expand the Forest node 2 Right click Live Communications servers and pools and select Properties For Enterprise Edition Live Communications servers and pools represents the pool node for Standard Edition it represents the server node From the Properties dialog box select the Routing tab and click Add Complete the fields on the Add Static Route dialog box as follows a Inthe User field type aes b inthe Domain field type the fully qualified domain name of the AE Server for example myaeserver example com c Inthe Network address field type the fully qualified domain name of the AE Server for example myaeserver example com d Inthe Transport field select TLS e Inthe Port field type the port that was administered as the TR87 Port in AE Services OAM The default is 4723 f Click OK For more information about setting up static routes see To create static routes in the Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide AE Services TR 87 Implementation Guide Issue 1 1 February 2007 57 Chapter 2 Integrating AE Services with Live Communications Server Specifying the AE Server as an authorized host Follow this procedure to set up AE Services as an authorized host This procedure is based on a configuration using Live Communications Server 2005 Enterprise Edition 1 Open the Microsoft Office Live Communications Server 2005 management console and in the lef
35. de to your dial plan settings are in effect and you do not have to restart the AE Server 50 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Dial Plan settings in AE Services OAM Administering default dial plan settings If you use more than one switch in your TR 87 implementation and all the switches have common dial plan settings you can use the Default Dial Settings page as a template When you add a switch connection for TR 87 the dial plan settings that you have administered on the Default Dial Plan settings page are applied to that switch connection Use this procedure to set up the Default Dial Settings page 1 From the browser on your AE Services administrative workstation log in to AE Services OAM 2 Select CTI OAM Admin gt Administration gt TR87 Configuration gt Dial Plan gt Default Settings AE Services OAM displays the Dial Plan Settings Conversion Rules for default page This OAM page provides you with a way to Add Edit Delete and Reorder From TelURI conversion rules and To TelURI conversion rules The Edit Delete and Reorder functions apply to existing rules This example assumes the initial state of the page no conversion rules exist and focuses on adding two conversion rules one for From TelURI and one for To TelURI 3 Follow Step a to add a From TelURI conversion rule and follow Step b to add a To TelURI conversion rule a Inthe From TelURI section of the page under
36. diagram depicting Distinguished Names From the browser on your AE Services administrative workstation log in to AE Services OAM Select CTI OAM Admin gt Administration gt TR 87 Configuration gt Active Directory Complete the Active Directory Configuration page as follows User DN for Query Authentication Type the DN for the user object that AE Services uses for accessing the Active directory Based on how users are set up in Active Directory the user object could correspond to a Full Name a Display Name or a User logon name Here are two examples cn Grey Al cn sertech cn services cn users dn example dc com cn RTCAdmin cn devtech cn services cn development dc example dc com Note If a DN attribute has a comma within it you must precede it with a backslash For more information see AE Services OAM Usage tips on page 54 If you are not sure what the DN is for a user object see Determining the DN for a user object on page 54 Password Type a password to be used for Active Directory access retype the same password in the Confirm Password field This Active Directory password is stored in an encrypted format on the AE Server Base Search DN The Base Search DN is less specific than the User DN Type the DN of the node that includes all user accounts that need access to the AE Services and Live Communications Server integration in the following format cn users dc example dc com IP Address Type the IP addre
37. dition Server in the Microsoft Office Live Communications Server 2005 with SP1 Enterprise Edition Deployment Guide DNS is configured Configure DNS e See Configuring DNS Client Access and User Settings in the Microsoft Office Live Communications Server 2005 with SP1 Standard Edition Deployment Guide e See Configuring DNS Client Access and User Settings in the Microsoft Office Live Communications Server 2005 with SP1 Enterprise Edition Deployment Guide Set up Address Book Service e Address Book Service is required for AE Services Live Communications Server integration The main function of the Address Book Service is to provide Microsoft Office Communicator with a local cache of the global address list AE Services requires that you configure Live Communications Server with the Address Book service so that Communicator users can take advantage of this capability Optionally you can set up the Address Book Service to perform phone number normalization Note If you configure the Address Book Service to normalize phone numbers bear in mind that it does not support multinational deployments of Live Communications Server Only one set of normalization rules can be configured per Live Communications server If that server is supporting multiple countries you can do the normalization rules for only one of those countries e See Microsoft Office Live Communications Server 2005 Address Book Serv
38. e Communications Server See Procedure 1 Installing the trusted certificate on Live Communications Server on page 25 Microsoft Live Communications Server See Procedure 2 Installing a server certificate for the Live Communications Server on page 29 of this document for each user in Active Directory Services Directory Server AE Services See Procedure 3 Installing the trusted certificate on the AE Server on page 33 of this document AE Services See Procedure 4 Creating a server certificate request for AE Services on page 39 of this document AE Services See Procedure 5 Creating a server certificate for AE Services on page 40 of this document AE Services See Procedure 6 Importing the server certificate into AE Services OAM on page 42 of this document 6 Administer settings for the dial AE Services See Dial Plan settings in AE Services plan OAM on page 44 of this document 7 Administer settings for Active AE Services See Administering Active Directory on Directory page 52 of this document 8 Configure the Microsoft Office Microsoft See Configuring the Client in the Communicator 2005 Client either the client Microsoft Office Communicator 2005 workstation or Telephony Planning and Deployment the Active Guide Directory Server 9 Set up a static route Microsoft Live TR 87 Implementation Guide See Comm
39. e Issue 1 1 February 2007 Administering Certificates certificate management Procedure 2 Installing a server certificate for the Live Communications Server Follow the appropriate procedure for installing a server certificate for the Live Communications Server e If you are using a third party certificate authority other than Microsoft Certificate Services refer to Installing a server certificate from another vendor on page 29 e If you are using Microsoft Certificate Services refer to Installing a Microsoft Certificate Services based certificate on the Live Communications Server on page 30 Installing a server certificate from another vendor Steps 1 through 3 are provided as a general reference only follow the instructions on your CA s Web site 1 From your browser go your certificate authority s Web page for requesting a server certificate 2 Complete the required fields for enrollment Usually this includes contact information such as your name email address your organizational unit OU and so on When you are providing the name and IP address for the server use this rule of thumb If you are using Enterprise Edition use the fully qualified domain name and IP address of your pool if you are using Standard Edition use the fully qualified domain name and IP of your server 3 Import the trusted certificate For information about importing certificates and using the certreq utility see Using a Public
40. e click Download a CA certificate certificate chain or CRL 3 Complete the Download a CA Certificate Certificate Chain or CRL page as follows a Under CA Certificate in the list box select the signing certificate b Click Base 64 c Click Download CA certificate chain 4 Save the CA certificate file Icscertnew p7b for example to a local directory on the Microsoft Live Communications Server C temp for example 5 Continue with the steps described next in Importing the certificate into the Live Communications Server s trust store 26 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management Importing the certificate into the Live Communications Server s trust store Use this procedure to import the trusted certificate from any CA in to the Live Communications Server s trust store 1 10 11 12 13 Start the Microsoft Management console Click Start and then click Run In the Run dialog box type mmc and click OK From the Console window click File gt Add Remove Snap in From the Add Remove Snap in dialog box on the Standalone tab which displays Console Root as the default click Add From the Add Standalone Snap in dialog box select Certificates and click Add From the Certificates snap in dialog box select Computer account and click Next From the Select Computer dialog box select Local Computer the computer
41. e gt Add Remove Snap in From the Add Remove Snap in dialog box on the Standalone tab which displays Console Root as the default click Add From the Add Standalone Snap in dialog box select Certificates and click Add From the Certificates snap in dialog box select Computer account and click Next From the Select Computer dialog box select Local Computer the computer this console is running on and click Finish 7 Click Close from the Add Standalone Snap in dialog box and then click OK from the Add Remove Snap in dialog box 8 Verify that the trusted certificate for the Live Communications Server is installed as follows a Inthe left pane of the console Under Certificates Local Computer expand Trusted Root Certificates Authorities and click Certificate The console displays a list of trusted certificates in the right pane b Inthe right pane of the console verify that the display includes the trusted certificate that you installed at the end of Procedure 1 as follows e Make sure the Issued To field displays the fully qualified domain name of the Live Communications Server e Make sure the Issued By field displays the name of the certificate authority that issued the certificate This issuer should be either the same issuer or an issuer in the same certificate chain as described in Step 3c of Procedure 3a on page 37 e Make sure the expiration date is correct 28 AE Services TR 87 Implementation Guid
42. e Phase 1 checklist Live Communications Server on page 13 Note that Phase 1 and Phase 2 activities can be carried out concurrently a Deploy Live Communications Server m Configure Components _ _ mE sai a EE Aps ay Les Microsoft Office Microsoft Office Live Communications Communicator 2005 Server 2005 with SP1 Microsoft documents for Phase 1 This document assumes that you are implementing AE Services in an existing Live Communications Server 2005 with SP1 configuration The following list is not the complete list of Microsoft Live Communications Server documents but it includes documents that are strongly recommended for integrating AE Services with Live Communications Server The Quick Start documents are particularly useful for integrating AE Services in a Live Communications Server environment e Live Communications Server 2005 Enterprise Edition Lab Quick Start e Live Communications Server 2005 with SP1 Standard Edition Lab Quick Start e Microsoft Office Live Communications Server 2005 with SP1 Active Directory Preparation e Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide e Microsoft Office Live Communications Server 2005 Address Book Service Planning and Deployment Guide e Microsoft Office Live Communications Server 2005 Certificate Configuration You can download these documents from the Microsoft Download Center at http www microsoft com downloads 12 AE
43. e of the same database CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com ThirdPartyLicense Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll f
44. ee Checking the status of a Switch Connection from Communication Manager in Chapter 1 of the AE Services Administration and Maintenance Guide AE Services TR 87 Implementation Guide Issue 1 1 February 2007 17 Chapter 1 Overview of the AE Services TR 87 Implementation Software Only server installation checklist The customer or an Information Technology IT Technician is responsible for installing and maintaining components in an AE Services Software Only server configuration Table 3 Software only server installation checklist Task Admin domain Document Determine that you have met AE Services See Chapter 1 of the Avaya MultiVantage the prerequisites for AE Application Enablement Services Services Installation and Upgrade Guide Software Only Offer 02 300355 Software Only Installation Guide Install the Linux platform AE Services See Chapter 2 of the Software Only software Installation Guide Install the software AE Services See Chapter 3 of the Software Only Installation Guide Install the AE Services license AE Services See Chapter 4 of the Software Only Installation Guide Note For AE Services TR 87 install the Unified CC API Desktop Edition license Verify Communication Manager requirements Communication Manager See Chapter 1 of the Avaya MultiVantage Application Enablement Services Administration and Maintenance Guide 02 300357 AE Services Administra
45. ents of the CA certificate file including the updated header and trailer 7 Contact the Microsoft Live Communications Server administrator and confirm that both the server certificate and the trusted certificate are installed and operating on the Live Communications Server The certificates must be installed and operating on Live Communications Server before you can carry out the procedures in AE Services OAM 8 Continue with the steps described next in Importing the trusted certificate into OAM on page 36 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 35 Chapter 2 Integrating AE Services with Live Communications Server Importing the trusted certificate into OAM 1 From AE Services OAM select CTI OAM Admin gt Administration gt Certificate Management gt Trusted Certificate From the Trusted Certificates page click Import Complete the Trusted Certificate Import page as follows e Inthe Certificate Alias field type an alias for the trusted certificate for example catrusted The trusted certificate alias can be arbitrary It does not need to match any aliases for AE Services e Inthe Certificate PEM field paste the contents of the CA s certificate file and click Apply If the import is successful OAM displays the following message Certificate Imported Successfully Note At this point it is recommended that you complete Procedure 3a Verifying the installation of the trusted certificate in AE
46. erver 30 installing the trusted certificate on AE Server 33 summary of sample scenario 24 verifying installation of entire certificate chain in AE Services so sados eces es 37 verifying installation of server certificate for Live Communications Server aooaa 32 Certificate authority integration requirement g Certificate management converting certificates from other formats 38 importing the server certificate into AE Services 42 installing a trusted certificate chain on AE Server 35 Certificate management scenario explanation of 24 AE Services TR 87 Implementation Guide Issue 1 1 Index Certificate management Microsoft based procedure for creating a server certificate for AE Services 41 Checklist Bundled Server installation 17 Software Only server installation 18 Checklist for Live Communications Server phase 1 13 Communication Manager integration requirement 9 Configuring AE Services with 5 000 or more concurrent users diagram 11 Configuring AE Services summary 29 ConvertingaDERfiletoPEM 38 Converting a PKCS 12 file to PEM 38 D Dial plan administration in AE Services per switch settings 49 summary 6 6 2 ee es 44 using defaults a oa 2 a ot Distinguished Name DN entries and scope of SEACH sapne aranda ae dow Bla SW Ghee eats 53 DN usa
47. ervices with Microsoft Live Communications Server Same as 1 ni trati _ gt administration AE Server with additional steps for TR 87 configuration LCS nas and certificate _ management Pamp Microsoft Office Microsoft Live ee Communicator 2005 SOMMUN CARANA Communication Manager Microsoft Office Live Communications Server documents for Phase 3 e Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide e Microsoft Office Live Communications Server 2005 Certificate Configuration AE Services documents for Phase 3 e Avaya MultiVantage Application Enablement Services TR 87 Implementation Guide 02 601893 e Avaya MultiVantage Application Enablement Services Administration and Maintenance Guide 02 300357 e Application Enablement Services Operations Administration and Maintenance OAM Help included with the AE Services server software AE Services TR 87 Implementation Guide Issue 1 1 February 2007 19 Chapter 1 Overview of the AE Services TR 87 Implementation 20 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 How to use the information in this chapter Chapter 2 Integrating AE Services with Live Communications Server How to use the information in this chapter After you complete the tasks in Chapter 1 use the information in this chapter to integrate Application Enablement Services AE Services with Microsoft Live Communications Server Phase 3 Checklist
48. es with 5 000 or more concurrent users on page 11 A certificate authority CA The CA can be either Microsoft Certificate Services or a third party CA The Live Communications Server must trust the Certificate Authority and have its own certificate installed Avaya Communication Manager 3 0 or later Communication Manager 3 1 is strongly recommended because it includes the Link Bounce Resiliency feature Communication Manager 4 0 is required for any installation with more than 21 000 concurrent Microsoft Office Communicator 2005 Communicator 2005 users AE Services Server 4 0 The AE Services Server must be set up as a dedicated server for the TR 87 Implementation That is the AE Server must be dedicated to the AE Services and Live Communications Server integration AE Services does not support an AE Server configured with AE Services TR 87 and another application such as a TSAPI JTAPI DLG CVLAN or Device Media and Call Control application A single AE Server can to support up to 16 Communication Manager servers switches for an AE Services TR 87 implementation see Figure 2 Maximum number of Communication Manager servers supported by AE Services on page 10 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 9 Chapter 1 Overview of the AE Services TR 87 Implementation An AE Services administrative workstation The AE Services Bundled Server does not provide a Web browser and the AE Services Software Onl
49. ey are not available in PKCS 7 format but all certificates must be in the trusted certificates store 2 The certificate authority processes your request and issues a trusted certificate or certificate chain for you to download 3 Download the entire certificate to the AE Services administrative workstation and save it with a unique name for example C temp aetrucert cer 4 Using a text editor copy the contents of the trusted certificate file including the header and trailer e The header and trailer for a PEM or Base 64 file are as follows BEGIN CERTIFICATE header END CERTIFICATE trailer e The header and trailer for a PKCS 7 file are as follows BEGIN PKCS7 header END PKCS7 trailer Note The header and trailer in your PKCS 7 file must read as follows before you import the contents of the file into OAM END PKCS7 If the header and trailer read as BEGIN CERTIFICATE and END CERTIFCATE you must edit them to read as BEGIN PKCS7 and END PKCS7 5 Contact the Microsoft Live Communications Server administrator and confirm that both the server certificate and the trusted certificate are installed and operating on Live Communications Server The certificates must be installed and operating on Live Communications Server before you can carry out the procedures in AE Services OAM 6 Continue with the steps descr
50. g is operational Steps 11 through 14 show the Communicator client requesting the set of supported CSTA features This is because not all telephony systems support all of the services that Communicator uses Steps 15 through 18 show the Communicator client establishing a monitor for Pat s station Steps 19 through 22 show a Make Call request from Communicator being sent through to AE Services For more details on what happens when this request is received refer to Figure 5 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 67 Appendix B AE Services TR 87 call flow e Steps 23 through 26 show an Originated event coming from AE Services and being delivered to the Communicator client This would have started with a CSTA 1 event from TSAPI to Call Control Services CCS would then map this to the appropriate Call Control Listener convert the event to CSTA 3 and invoke the proper method on the listener This would result in the event being sent to the SIP UA and out to the Live Communications Server and eventually to the Communicator Client Figure 5 Call flow scenario MakeCall and an associated Originated Event Pat Active Live Communicator Directory Gormmunications AE Services 1 Pat s line 2 Pat s line via Live Comm Server in band provisioning 3 SIP INVITE Request System Status gt 4 SIP INVITE Request System Status 5 LDAP Pat s line authorj
51. getips 2 54 E EC500 with XMOBILE and bridging irregularities 62 Error codes and SiPrequests 65 F FQDN fully qualified domain name of pool 30 From TelURI and To TelURI rules 46 From TelURI settings a aoa aaa 47 H header and trailer of PEM BAse 64 certificate file 34 header and trailer of PKCS 7 trusted certificate file 34 Information Technology IT technician bundled server installation ooa ee 18 Integration checklist for AE Services and Live Communications Server Phase 3 21 ISDN trunk administration in Communication Manager o a e sos soa woa eee eee ee ees 63 February 2007 73 Index Phase 3 Checklist integrating AE Services and Live K Communications Server 04 21 Phone Normalization Script a a o aaa 55 Known Issues PKCS 7 file editing header andtrailer 35 Microsoft Office Communicator displays numbers Procedure 1 certificate management with trunk notation 2 040 63 if installing trusted certificate from another vendor 25 unidentified caller in Microsoft Office importing certificate into trust store 27 Communicator window 1 62 installing trusted certificate from Microsoft Known issues Certificate Services 26 Clear Connection request on a held connection installing trusted certificate on Live notsupporied 040 61 Communications Server
52. he Numbering Public Unknown Format screens For more information see Administrator Guide for Avaya Communication Manager 03 300509 ISDN is the acronym for Integrated Services Digital Network Not e When QSIG Value Added is enabled for QSIG trunks the label for Send Connected Number changes to Send Called Busy Connected Number AE Services TR 87 Implementation Guide Issue 1 1 February 2007 63 Chapter 2 Integrating AE Services with Live Communications Server 64 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Appendix A SIP requests and associated errors SIP INVITE request start application session Code Description 200 OK 401 Unauthorized Session could not be established invalid AD search parameters 404 Not found Session could not be established no AD record for this user 408 Request timeout Session could not be established AD request timed out 480 Temporarily unavailable Session could not be established unable to connect to AD Server 486 Busy Here AE Services is temporarily overloaded 500 Internal server error Session could not be established AE Services TR 87 Implementation Guide Issue 1 1 February 2007 65 Appendix A SIP requests and associated errors 66 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Message flow Appendix B AE Services TR 87 call flow This appendix provides a basic message flow description and t
53. ibed next in Importing the trusted certificate into OAM on page 36 34 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management Microsoft based procedure for installing a trusted certificate chain If you use a Microsoft CA hierarchy follow this procedure from the AE Server to import the trusted certificate chain in PKCS 7 format from Microsoft Certificate Services into AE Services OAM 1 From Internet Explorer type the URL of your certificate server For example http lt microsoftcertificate_server com gt certsrv 2 From the Microsoft Certificate Services page click Download a CA certificate certificate chain or CRL 3 On the Download a CA Certificate Certificate Chain or CRL page select the option button for Base 64 and click Download CA certificate chain 4 Save the CA certificate file the trusted certificate to a local directory on the Microsoft Live Communications Server for example C temp aetrucert cer 5 Using a text editor open the file and change the header and trailer as follows Change the existing header and trailer To this BEGIN CERTIFICATE BEGIN PKCS7 END CERTIFICATE END PKCS7 A Important You must change the header and trailer in the PKCS 7 file as directed in Step 5 or you will not be able to successfully import the trusted certificate chain from a Microsoft CA 6 Copy the entire cont
54. ice Planning and Deployment Guide 3 of 3 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 15 Chapter 1 Overview of the AE Services TR 87 Implementation Phase 2 Setting up AE Services and Communication Manager For the checklist of activities associated with Phase 2 see Phase 2 checklists setting up AE Services and Communication Manager on page 16 Phase 2 Install and configure the required AE Services components gt Confirm that Communication Manager is installed and configured No special gt Confirm that the IP network is configured installation gt Install and configure the AE Server Unified Desktop procedures gt Install the Unified Desktop License AE Server License Standard installation of Bundled Server or Software Only server Communication Manager AE Services documents for Phase 2 To install the AE Services software and bring the AE Server to an operational state use either the Bundled Server or the Software Only installation guide based on the offer you are using Use the Administration Guide and OAM Help for administering Communication Manager e Avaya MultiVantage Application Enablement Services Installation and Upgrade Guide for a Bundled Server 02 300356 e Avaya MultiVantage Application Enablement Services Installation Guide Software Only Offer 02 300355 e Avaya MultiVantage Application Enablement Services Administration and Maintenance Gu
55. ide 02 300357 e Application Enablement Services Operations Administration and Maintenance OAM Help which is included with the AE Services server software AE Services documents are available from the Web in Portable Document Format pdf at the Avaya Support Web Site http www avaya com support Phase 2 checklists setting up AE Services and Communication Manager Use the checklists in this section for either a Bundled Server installation or a Software Only server installation The tasks in each of these checklists must be completed before you start the procedures described in Chapter 2 Integrating AE Services with Live Communications Server e Table 2 summarizes the tasks that are required for carrying out an AE Services Bundled Server installation e Table 3 summarizes the tasks that are required for carrying out an AE Services Software Only server installation 16 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 The road map for integrating AE Services and Live Communications Server Bundled Server installation checklist Avaya Technical Services is responsible for installing and maintaining components in a Bundled Server configuration The following abbreviations are used in the Table 2 FE Field Engineer and CSI Communication Solutions and Integration as in CSI technician Table 2 Bundled server installation checklist connection from Communication Manger
56. ificate 2 Complete the required fields for enrollment Usually you provide information such as your such as your name email address the IP address of your server your organizational unit OU and the type of server you have 3 Paste the CSR into the appropriate field and submit or upload the request You paste the certificate request that you copied in Step 5 of Procedure 4 on page 39 4 The certificate authority processes your request and issues a server certificate for you to download 5 Download the certificate to your AE Services administrative workstation and save it with a unique name for example C aescert cer A Important The certificate data you import into AE Services OAM system must be PEM encoded Base 64 If your CA issues certificates in DER format you must convert it to PEM before importing it into AE Services OAM See Converting a DER file to PEM on page 38 If your CA issues certificates in PKCS 12 format you must convert it to PEM before importing it into AE Services OAM See Converting a PKCS 12 file to PEM on page 38 40 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management Microsoft based procedure for creating a server certificate for AE Services If you use Microsoft Certificate Services as the certificate authority use this procedure as a guide for creating a server certificate for AE Services 1 From your Web
57. ification server is set up Follow Step a through Step f to complete the Advanced Certificate Request a Under Identifying Information in the Name field type the fully qualified domain name FQDN of your pool For example mylcspool example com The pool entry in the Name field applies to the Enterprise Edition of Live Communications Server If you are using Standard Edition of Live Communications Server you would use the FQDN of the server b Under Type of Certificate Needed in the selection box select Other When you select Other the Certificate Request displays the OID field Note If you do not see a selection for Other it means you are using a CA other than Microsoft Windows Server 2003 Standalone Certificate Authority See Client and server authentication on page 25 c Inthe OID field type the following OID for your certificate 1 3 6 1 5 5 7 3 1 1 3 6 1 5 5 7 3 2 be sure to use a comma between the two parts of the OID The first part of the OID which is provided by default 1 3 6 1 5 5 7 3 1 is for server authentication The second part 1 3 6 1 5 5 7 3 2 which you must add is for client authentication 30 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management d Under Key Options make the following selections e Inthe Key Usage Field select the option button for Both e Inthe CSP field accept the default which is Microsoft Enhanced
58. iguring Live Communications Server for AE Services About configuring Live Communications Server for AE Services To set up the Live Communications Server follow the procedures listed in the section called Configuring the Server a subsection of Deploying Telephony in the Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide The procedures that require adding AE Services specific information are as follows e Enabling Remote Call Control RCC extensions in Active Directory which refers to per user manual administration For more information see Enabling Remote Call Control in Active Directory on page 56 ly fe Tip Microsoft provides a utility called Office Communicator 2005 Phone Normalization Script that enables you to make bulk changes to Active Directory If you run this utility you do not have to do per user manual administration To get this phone normalization script go to www microsoft com and locate Live Communications Server 2005 with SP1 Resource Kit The resource kit includes this phone normalization script 77 A e Setting up a static route for more information see Configuring a static route on page 57 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 55 Chapter 2 Integrating AE Services with Live Communications Server Enabling Remote Call Control in Active Directory In the Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide refer
59. ing request or CSR for the AE Services server This procedure generates a certificate signing request which includes a private key 1 From the browser on your AE Services administrative workstation log in to AE Services OAM 2 Select CTI OAM Admin gt Administration gt Certificate Management gt Server Certificate On the Server Certificate page Click Add Complete the Add Server Certificate page as follows e Inthe Certificate Alias field type the alias an arbitrary string of alohanumeric characters For example aeservercert e Leave the Create Self Signed Certificate check box unchecked the default e Inthe Encryption Algorithm field select 3DES e Inthe Password field type the password of your choice e Inthe Key Size field accept the default 1024 e Inthe Certificate Validity field accept the default 1825 e Inthe Distinguished Name field type the LDAP entries required by your CA These entries must be in LDAP format and they must match the values required by your CA If you are not sure what the required entries are contact your CA Among the required entries will be the FQDN of the AE Server in LDAP format Additionally you might need to provide your company name your organization name and so on Separate each LDAP entry with a comma and do not use blank spaces for example cn myaeserver example com ou myOrganizationalUnit o examplecorp L Springfield ST Illinois C US e Inthe Challenge password field t
60. ions without message body Do not archive communications e Continue with the remaining steps in the Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide Note In terms of the Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide the AE Server performs the role of the RCC Gateway only The SIP PSTN Gateway and the PBX SIP Proxy do not apply to AE Services TR 87 configurations 56 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 About configuring Live Communications Server for AE Services Microsoft Office Communicator users group policy settings Microsoft Office Communicator users must have the following features configured as policy settings e Enable Computer to Phone Calls e Enable Phone Control For information about group policy settings see Group Policy Configuration adm in Microsoft Office Communicator 2005 Planning and Deployment Configuring a static route Handling SIP traffic from the Live Communications Server to AE Services requires creating a static route between the Live Communications Server or servers and the AE Services server This procedure is based on a configuration using Live Communications Server 2005 Enterprise Edition Follow this procedure to configure a static route between the Live Communications Server and the AE Services Server 1 Open the Microsoft Office Live Communications Server 2005 management console an
61. le window click File gt Add Remove Snap in From the Add Remove Snap in dialog box on the Standalone tab which displays Console Root as the default click Add From the Add Standalone Snap in dialog box select Certificates and click Add From the Certificates snap in dialog box select Computer account and click Next From the Select Computer dialog box select Local Computer the computer this console is running on and click Finish 7 Click Close from the Add Standalone Snap in dialog box and then click OK from the Add Remove Snap in dialog box 8 Verify that the server certificate for the Live Communications Server in installed as follows a Inthe left pane of the console Under Certificates Local Computer expand Personal and click Certificate The console displays a list of certificates in the right pane b Inthe right pane of the console verify that the display includes the server certificate that you installed at the end of Procedure 2 as follows e Make sure the Issued To field displays the fully qualified domain name of the Live Communications Server e Make sure the Issued By field displays the name of the certificate authority that issued the certificate referred to as the issuer on the certificate e Make sure the expiration date is correct 32 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management Procedure 3 Installing the
62. nager Communication AE Server Manager 3 0 3 1 or 4 0 Two AE Services servers are required to support up to 10 000 concurrent users Live Communications Server 10 000 concurrent Microsoft Office Communicator Clients Three AE Services servers are required to support up to 15 000 concurrent users AE Server feet Live Communication Manager AE Server Communications Server Communication oe Manager 3 0 3 1 or 4 0 AE Server 15 000 concurrent Microsoft Office Communicator Clients Manager 4 0 Five AE Services servers are required to support up to 21 000 concurrent users A configuration of more than 21 000 concurrent users requires Communication Communication Manager Communication Manager 4 0 je te AE Server AE Server Communications AE Server Server ee 000 concurrent Microsoft AE Server Office Communicator Clients AE Server AE Services TR 87 Implementation Guide Issue 1 1 February 2007 11 Chapter 1 Overview of the AE Services TR 87 Implementation The road map for integrating AE Services and Live Communications Server This section maps the integration activities to the documentation Phase 1 Setting up the Live Communications Server environment For a checklist of activities associated with Phase 1 se
63. nsiderations for Extension to Cellular in Feature Description and Implementation for Avaya Communication Manager 555 245 205 OPTIM refers to Off PBX Telephone Integration and Mobility If you call someone whom has a bridged extension the Microsoft Office Communicator conversation window might display either of the following an additional party on the call representing that bridged extension Unidentified Caller Missed Call e mail Missed Call e mail is sent only if the caller hangs up before the call goes to call coverage voice mail Unidentified caller in Microsoft Office Communicator window For the following reasons you might see Unidentified Caller in the Microsoft Office Communicator conversation window The user you have called has a bridged extension Your call went to a voice mail system If your call is answered by a voice mail system the voice mail system itself appears as an Unidentified Caller Your call went to Music on Hold by way of a Voice Announcement with LAN VAL board on Communication Manager causing you to lose phone control on your Microsoft Office Communicator You can resolve this issue by upgrading Communication Manager with Service Pack 12866 You manually entered a number in the FIND box that was not in the proper format If you are manually typing the number in the FIND box be sure to enter the full phone number including the country code and either the area code or the region code
64. ort for the TR 87 protocol te Although TR 87 is a SIP based protocol AE Services and Communication Manager do not currently support control of SIP endpoints using Microsoft Office Communicator AE Services TR 87 Implementation Guide Issue 1 1 February 2007 7 Chapter 1 Overview of the AE Services TR 87 Implementation Overview of the AE Services TR 87 Implementation 8 AE Services TR 87 Implementation Guide Issue 1 1 The AE Services TR 87 Implementation provides a solution for controlling your Avaya telephone or IP softphone using Microsoft Office Communicator The AE Services TR 87 Implementation enables users to operate more efficiently by launching and answering phone calls from the Microsoft Office Communicator application As a result people teams and organizations are able to communicate simply and effectively while working with Avaya and Microsoft applications The terms AE Services TR 87 Implementation and AE Services and Microsoft Live Communications Server integration are synonymous Figure 1 provides a high level view of the components in an AE Services TR 87 configuration Figure 1 High level view of the AE Services TR 87 components Microsoft Office Microsoft Live Communications AE Services Server 4 0 Communicator 2005 Server 2005 SP1 _ H sai a EE Aps LCS ES m Communication Manager 3 0 3 1 or 4 0 February 2007 Requirements for AE Services and Live Communications Server integration
65. oyment Guide servers see Infrastructure Requirements in Live Communications Server 2005 with SP1 Active Directory Preparation 2 Active Directory preparation is completed Carry out the Active Directory Preparation e Microsoft Office Live Communications basic steps Server 2005 with SP1 Active Directory e Prep Schema Preparation See Running Active Prep F Directory Preparation Basic Steps Prep e Prep Forest Schema Prep Forest Prep Domain and e Prep Domain DomainAdd to The Forest Root e DomainAdd to the Forest Root 1 of 3 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 13 Chapter 1 Overview of the AE Services TR 87 Implementati on Table 1 Checklist for Live Communications Server continued Task Document Public Key Infrastructure PKI is set up Set up a Public Key Infrastructure PKI e For more information see Microsoft Office Live Communications Server 2005 Certificate Configuration See also Live Communications Server 2005 with SP1 Security Guide Certificates have been configured For the AE Services TR 87 integration you must configure the Live Communications Server 2005 Enterprise or Standard Edition server to use Mutual TLS Transport Layer Security and then configure a certificate See Microsoft Office Live Communications Server 2005 Certificate Configuration Configuring Certificates on Live Communications Servers See also
66. pecify a Base Search DN of cn development cn users dc example dc com the users in services and sales would not be able to establish a session Instead you should specify a Base Search DN that is less specific such as cn users dc example dc com The cn attributes at the user level Green Sam Pat Brown and Grey Al are all valid but notice that the cn attributes Green Sam and Grey Al contain a comma within the attribute When you enter these DNs in AE Services OAM you must precede the internal comma with two backslashes This is necessary because the comma is a delimiter that is used for separating DN attributes For example cn Green Sam cn saltech cn sales cn users dc example dc com cn Grey Al cn devtech cn development cn users dc example dc com Determining the DN for a user object If you are not sure what the DN for the user object is follow this procedure from the Active Directory Services domain controller 1 At the command prompt run the csvde f command against the Users domain and save the output to a file csvde f file csv Open the file with a text editor or a spreadsheet program and locate the appropriate user object which can be the Full Name Display Name or User logon name on the Active Directory User Properties dialog Copy the DN for the user object and paste it into User DN for Query Authentication field in OAM 54 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 About conf
67. plementation Guide Issue 1 1 February 2007 Appendix C Capacities Communication Manager Domain Control Capacity Increase The number of supported domain controls on Communication Manager 4 0 is 32 000 This increase applies only to the S87 series servers and the S8500 server If Communication Manager is used for call center or other call control functionality care must be taken to not exceed the total number of domain controls AE Services Associations The number of supported generic associations on the AE Services Server AE Server is 32 768 Busy Hour Call Completion BHCC For the AE Services TR 87 Implementation the BHCC rate in terms of Live Communications Server traffic is 17 000 calls per hour This rate is based on counting a Make Call request and an Answer Call request as separate calls on the AE Server One Microsoft Office Communicator client user calling another Microsoft Office Communicator client user would therefore count as two calls in the BHCC measurements Maximum Users The AE Services server supports a maximum of 5 000 concurrent users If you plan to support more than 5 000 concurrent Microsoft Office Communicator clients you must use more that one AE Services server For more information see Figure 3 Configuring AE Services with 5 000 or more concurrent users on page 11 Throughput The AE Server supports six TR 87 CSTA 3 messages per second per 1000 users License Consumption A license is cons
68. raud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http www avaya com support Trademarks Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc in the United States of America and or other jurisdictions MultiVantage is a is a trademark of Avaya Inc DEFINITY is a registered trademark of Avaya Inc All other trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Support Web site http www avaya com support Contents Chapter 1 Overview of the AE Services TR 87 Implementation 7 About this document 2 ee tarsia niEi akes 7 Reason OrreiSSue os 6 fb 4 Pe OER K EE RTE www 7 BOON TR
69. rtificate for AE Services Generic procedure for creating a server certificate for AE Services Microsoft based procedure for creating a server certificate for BE SerVIGES cee aes hs Ss SOG oS hee SG Ee Soe ee Ses Procedure 6 Importing the server certificate into AE ServicesOAM Procedure 6a Verifying the installation of the server certificate MAE SSNVICES 66 6 5 666 DE 6 OED EERE ES SOS Replacing an expired server certificate 2 0 024 eee eee Dial Plan settings in AE Services OAM 2 20 eee eee ees Before you begin gt 2c cc ede eR ee About Tel URI formats and device IDS 2 2 2 02 ee eee es About the From TelURI and To TelURI rules 20068 From TelURI settings 6 4 260d ee ee EDTA eee ae ee To TelURI SOUINGS 46 ce RA Re Oo Dial Plam Ups o s skh SR SEES She Re ee ee Ew EES Administering dial plan settings on a per switch basis Administering default dial plansettings 2 6 2 02 eee eee Administering Active Directory 2 6 ee DN entries and scope of search 1 eee eee ee ee ee AE Services OAM Usage tips 2 2 ee eee ee ee es Determining the DN for a user object 6 ee eee es About configuring Live Communications Server for AE Services Enabling Remote Call Control in Active Directory Microsoft Office Communicator users group policy settings Configuring astaticroute 1 6 irii esas
70. rver on page 25 e Procedure 2 Installing a server certificate for the Live Communications Server on page 29 e Procedure 3 Installing the trusted certificate on the AE Server on page 33 e Procedure 4 Creating a server certificate request for AE Services on page 39 e Procedure 5 Creating a server certificate for AE Services on page 40 e Procedure 6 Importing the server certificate into AE Services OAM on page 42 Additional references The following documents are useful for understanding the tasks that are required for a service integration e Live Communications Server 2005 Enterprise Edition Lab Quick Start or e Live Communications Server 2005 with SP1 Standard Edition Lab Quick Start About the sample scenario The procedures in the sample scenario are based on using Microsoft Live Communications Server 2005 Enterprise Edition along with a Microsoft Windows Server 2003 Standalone Certificate Authority Use the sample scenario to familiarize yourself with the basic tasks for integrating AE Services with Microsoft Live Communications Server Because some users will rely on a certificate authority CA other than Microsoft Certificate Services the CA based procedures include generic instructions as well as Microsoft based instructions 24 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Certificates certificate management Client and server authentication The AE Services TR 87
71. ss or Host Name of the Domain Controller that runs Active Directory Port used for Active Directory access Change the default port number to an appropriate value for your configuration The default is 389 the port assignment for LDAP Select Apply Changes to put your changes into effect 52 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Administering Active Directory DN entries and scope of search The DN entries you specify in the User DN for Query Authentication and the Base Search DN field are in effect search paths in an LDAP structure Consider the DN examples used in Administering Active Directory on page 52 e User DN for Query Authentication cn Pat Brown cn sertech cn services cn users dc example dc com e Base Search DN cn users dc example dc com Both DNs are unique but the User DN for Query Authentication is more specific than the Base Search DN To get a sense of the difference between the two DNs see Figure 4 Figure 4 DN entries and scope of search com dc com example dc example Green Sam cn Green Sam Pat Brown cn Pat Brown Al Grey cn Grey Al RTCAdmin cn RTCAdmin y User DN for Query Authentication specific to users AE Services TR 87 Implementation Guide Issue 1 1 February 2007 53 Chapter 2 Integrating AE Services with Live Communications Server AE Services OAM Usage tips Here are a few usage tips based on Figure 4 If you were to s
72. sted certificate from another vendor 25 Installing the trusted certificate generated by Microsoft Certificate SES f 0 654 A Ww EO he OER ee i eR 26 Importing the certificate into the Live Communications Server s DUBOIS coho etad Sees Soe SRS SSL eS Bee Bes 27 Procedure 1a Verifying the installation of the trusted certificate on Live Communications Server 1 ee a 28 Procedure 2 Installing a server certificate for the Live Communications Server 2 06 eee 29 Installing a server certificate from another vendor 29 Installing a Microsoft Certificate Services based certificate on the Live Communications Server noaoo a 30 Procedure 2a Verifying the installation of the server certificate for Live Communications Server 2 00 2 eee eee ee es 32 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 3 Contents Procedure 3 Installing the trusted certificate on the AE Server Generic procedure for installing the trusted certificate for AE Services Microsoft based procedure for installing a trusted certificate chain Importing the trusted certificate intoOAM 2085 Procedure 3a Verifying the installation of the trusted certificate WAS Servis 2c ces ene ananas Pee Be GS Ba oe oS BES Converting Certificate files in other formats for AE Services Procedure 4 Creating a server certificate request for AE Services Procedure 5 Creating a server ce
73. t pane expand the Forest node 2 Right click Live Communications servers and pools the pool node and select Properties From the Properties dialog box select the Host Authorization tab and click Add Complete the fields on the Add Authorized Host dialog box as follows a In Network address field type the fully qualified domain name of the AE Server for example myaeserver example com b Select the check boxes enable for the following settings Throttle as server and Treat As Authenticated Make sure that Outbound only is not checked disabled c Click OK For more information about setting up host authorization refer to the figure called Edit Authorized Host in the Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide About authentication and authorization For the TR 87 integration authentication and authorization are handed as follows e AE Services authenticates Live Communications Server by using TLS to verify the Live Communications Server certificate e The Live Communications Server authenticates confirms the identify of the Microsoft Office Communicator user e The AE Server in turn authorizes grants permission to the user for device control e To carry out authorization AE Services verifies that the requested Tel URI matches the Tel URI in the user record before granting access to a device Note When you complete the procedure to enable the Communicator client for RCC
74. tering dial plan settings on a per switch basis on page 49 e You can administer default dial plan settings that are used for all switches For more information see Administering default dial plan settings on page 51 A Important In configurations with one AE Server supporting multiple switches AE Services does not support Microsoft Office Communicator control of the same extension on more than one switch Before you begin Before you start the procedures to administer dial plan settings make sure you are familiar with Tel URI formats and the dial plan conversion pages in OAM Tel URI is an abbreviation for Telephony Uniform Resource Identifier sometimes it is expressed as TelURI OAM is an abbreviation for Operations Administration and Maintenance e To familiarize yourself with Tel URI formats see About Tel URI formats and device IDs on page 45 e For information about using the OAM pages to create dial plan conversion rules for converting E 164 phone numbers to switch extensions and switch extensions to E 164 phone numbers see About the From TelURI and To TelURI rules on page 46 To complete the dial plan settings Web pages in AE Services OAM you need to know how the dial plan is administered for on Communication Manager If you do not know what the dial plan settings are for a particular switch or set of switches contact the Communication Manager administrator 44 AE Services TR 87 Implementation Guide Issue
75. the blank display area click Add 1 From the Add Dial Plan to default page complete the fields for the From TelURI settings based on your dial plan 2 Click Apply Changes OAM displays the Add Dial Plan page which asks you to confirm your dial plan changes From the Add Dial Plan page click Apply At this point you have added one From TelURI conversion rule If you want to add another From TelURI conversion rule you must repeat Steps a 1 and 2 b Inthe To TelURI section of the page under the blank display area click Add 1 From the Add Dial Plan to default page complete the fields for the To TelURI settings based on your dial plan 2 Click Apply Changes OAM displays the Add Dial Plan page which asks you to confirm your dial plan changes From the Add Dial Plan page click Apply At this point you have added one To TelURI conversion rule If you want to add another To TelURI conversion rule you must repeat Steps b 1 and 2 At this point the changes you made to your dial plan settings are in effect you do not have to restart the AE Server AE Services TR 87 Implementation Guide Issue 1 1 February 2007 51 Chapter 2 Integrating AE Services with Live Communications Server Administering Active Directory Follow this procedure to set up the connection to Active Directory for AE Services The examples in this procedure use the example com domain name See also DN entries and scope of search on page 53 for a
76. this console is running on and click Finish Click Close from the Add Standalone Snap in dialog box and then click OK from the Add Remove Snap in dialog box From the left pane of the Console Root under Certificates Local Computer expand Trusted Root Certificates Authorities Right click Certificates and then select All Tasks and click Import From the Certificate Import Wizard Welcome screen select Next Click Browse and go to the directory where you stored the certificate file C temp Icscertnew p7b for example Select the certificate file Icscertnew p7b for example and click Open In the Certificate Import Wizard Certificate Store dialog box make sure that Place all certificates in the following store is selected and the Certificate Store is Trusted Root Certification Authorities Click Next When the Certificate Import Wizard dialog box displays the message You have successfully completed the Certificate Import wizard click Finish AE Services TR 87 Implementation Guide Issue 1 1 February 2007 27 Chapter 2 Integrating AE Services with Live Communications Server Procedure 1a Verifying the installation of the trusted certificate on Live Communications Server Follow this procedure to verify that the trusted certificate is installed correctly 1 Start the Microsoft Management console Click Start and then click Run In the Run dialog box type mmc and click OK From the Console window click Fil
77. tion and Maintenance Guide Verify TN799DP CLAN board installation and administration on Communication Manager Communication Manager See Adding CLANs to the network in Chapter 1 of the AE Services Administration and Maintenance Guide Enable AE Services on Communication Manager Communication Manager See Enabling AE Services in Chapter 1 of the AE Services Administration and Maintenance Guide Administer a CTI link ADJ IP Communication Manager See Administering a CTI Link for TSAPI JTAPI Telephony Web Service and Device Media and Call Control in Chapter 1 of the AE Services Administration and Maintenance Guide Check the status of the switch connection from Communication Manger to AE Services Communication Manager See Checking the status of a Switch Connection from Communication Manager in Chapter 1 of the AE Services Administration and Maintenance Guide 18 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 The road map for integrating AE Services and Live Communications Server Phase 3 Integrating AE Services with Live Communications Server Phase 3 is presented separately in Chapter 2 Integrating AE Services with Live Communications Server Chapter 2 describes the administrative procedures for AE Services and Live Communications Server that are necessary for a successful integration Phase 3 a Integrate AE S
78. tips on page 49 In this case AE Services receives a 5 digit number 21234 Based on the matching pattern of 4 at the beginning AE Services prepends 172044 to the beginning and sends 17204441234 to the Microsoft Office Communicator AE Services receives a 10 digit number 2126711234from the switch Based on the matching pattern of any 10 digit string AE Services prepends 1 to the beginning and sends 12126711234 to the Microsoft Office Communicator 48 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Dial Plan settings in AE Services OAM Dial Plan tips When switches are networked together using ISDN QSIG tie trunks or ISDN tie trunks in some call scenarios Communication Manager sends extension numbers from the networked switch to the AE Server The format of these extension numbers may be different than the format of local extension numbers To optimize the experience of Microsoft Office Communicator users be sure to administer To TelURI rules for the networked switch or switches as well as the local switch Additionally if the networked switch has a different extension length than the local switch extensions might be reported with both the local extension length and the networked extension length Be sure to administer To TelURI rules that can successfully convert both extension lengths for the networked switch Also you might need multiple entries in the To TelURI rules for the networked switch if that switch h
79. to the procedure called To enable RCC extensions in Active Directory for users Follow Steps 1 through 3 as directed and complete Step 4 by following this procedure 1 Click the option button for TEL URI and type the appropriate telephone number in Tel URI format For example tel 13035389000 Note If necessary you can use the following format tel E 164 phone number ext extension for example tel 13035389000 ext 9000 In most cases the extension ext extension is not required It is required only under these circumstances e lf the user s extension does not match the last x digits of their E 164 Direct Inward Dial DID number e Ifthe dial plan information has not been configured for the user s switch 2 Inthe Remote Call Control SIP URI field type the destination URI in the following format sip aes AE_server_FQDN where aes is the identifier for the AE Server and AE_server_FQDN is aterm you substitute with the fully qualified domain name of your AE Server For example sip aes myaeserver example com User Advanced Settings Ea Federation Settings I Enable federation Tl Enable public IM connectivity IV Enable remote user access CIV Enable Remote Call Control Device URI of the user s phone s sip unl tel 13035389000 Al Remote Call Control SIP URI sip aes myaeserver example com Archiving Settings Use global default archiving setting Archive all communications Archive all communicat
80. trusted certificate on the AE Server The trusted certificate is also referred to as the certificate authority CA certificate It is issued by the certificate authority which can be either Microsoft Certificate Services or another certificate authority e lf you are using a certificate authority other than Microsoft Certificate Services use the procedure described in Generic procedure for installing the trusted certificate for AE Services on page 34 e f you are using Microsoft Certificate Services use the procedure described in Microsoft based procedure for installing a trusted certificate chain on page 35 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 33 Chapter 2 Integrating AE Services with Live Communications Server Generic procedure for installing the trusted certificate for AE Services These steps are provided as a general reference only follow the instructions on your CA s Web site 1 From your browser go to your certificate authority s Web page and download the certificate chain A Important You must import the entire certificate chain all the way back to the root certificate e The trusted certificate or certificate chain must be in text format PEM or Base 64 If you are importing a certificate chain it must be a text based PKCS 7 file Think of a PKCS 7 file as an envelope containing all trusted certificates e Itis acceptable to import certificates in the chain individually if th
81. ty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the Avaya Support Web site http Awww avaya com support License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and
82. umed for the entire duration of time that Microsoft Office Communicator is signed in with Live Communications Server AE Services TR 87 Implementation Guide Issue 1 1 February 2007 71 Appendix C Capacities 72 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Index A Active directory configuration in AE Services 52 Active Directory enabling RCC extensions 55 Address Book Service local cache of address list o oo aa 15 requirement for AE Services Live Communications oa Server integration 2 2 ee ee 9 settingup a k i ee ee ee e a 15 AE Services administrative workstation requirement 10 AE Services associations capacity 71 AE Services Server 4 0 integration requirement 9 Authentication of client and server 25 Automatic routing configuring certificate for 31 B Bundled Server installation checklist 17 C Call flow message flow diagram 68 Call flow TR 87 2 ee 67 capacities AE Services associations o 71 busy hour call completion BHCC 71 license consumption 0 ral maximum concurrent users 71 throughput aoa a a a a ral Certificate administration configuring certificate for automatic routing Live Communications Server 31 importing the trusted certificate into AE Services 36 installing Microsoft based certificate on Live Communications S
83. unications Configuring a static route on page 57 Server 10 Specify the AE Server as an Microsoft Live TR 87 Implementation Guide see authorized host Communications Specifying the AE Server as an Server authorized host on page 58 11 Set up Remote Call Control Microsoft Active TR 87 Implementation Guide see Enabling Remote Call Control in Active Directory on page 56 Based on information from Microsoft Office Communicator 2005 Telephony Planning and Deployment Guide 2 of 2 22 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 About configuring AE Services for Live Communications Server About configuring AE Services for Live Communications Server In terms of the AE Services Operations Administration and Maintenance OAM interface configuring AE Services for Live Communications Server is an extension of TSAPI based administration To configure AE Services for Live Communications Server you must carry out the TSAPI related administration tasks as well as the TR 87 administration tasks e TSAPI related administration tasks which are described in Chapter 2 of the Avaya MultiVantage Application Enablement Services Administration and Maintenance Guide 02 300357 administering a local IP administering a switch connection administering a TSAPI link e TR 87 administration tasks which are described in this document enabling the TR 87 port see Enabling the TR 87 port on page
84. vices with Live Communications Server Procedure 6 Importing the server certificate into AE Services OAM From AE Services OAM follow this procedure to import the AE Services server certificate into AE Services OAM This procedure assumes that your certificate is in PEM format If your certificate is in another format see Converting Certificate files in other formats for AE Services on page 38 Note Always install just the server certificate as opposed to a PKCS7 certificate chain but be sure to select Establish Chain of Trust as indicated in Step 6 1 Using a text editor open the certificate file you downloaded to your computer when you created a server certificate for AE Services 2 Copy the contents of the certificate file including the header BEGIN CERTIFICATE and the trailer END CERTIFICATE 3 In AE Services OAM select CTI OAM Admin gt Administration gt Certificate Management gt Server Certificate gt Pending Requests 4 From the Pending Server Certificates page select the certificate alias you specified when you created the CSR for AE Services based on the example the alias is aeservercert Then click Manual Enroll 5 From the Server Certificate Manual Enrollment Request page click Import When you click Import OAM displays the Server Request Import page 6 Complete the Server Certificate Import page as follows e Inthe Alias field type the alias you used to
85. wo illustrations that show the interaction between Microsoft components and Avaya components in an Application Enablement Services AE Services TR 87 implementation Message flow The message flow diagram in Figure 5 shows the flow of messages from application startup Microsoft Office Communicator to a successful MakeCall operation and associated Originated event AE Services and Communication Manager Steps 1 and 2 show some initial provisioning between the application Microsoft Active Directory Services and Live Communications Server Steps 3 through 10 show the establishment of the SIP dialog The Communicator client sends a SIP INVITE containing a Request System Status message When Live Communications Server receives this message it opens a TLS connection to AE Services AE Services will be provisioned with the certificate of the Live Communications Server server so that Live Communications Server will be a trusted server on the TR 87 port After the TLS connection has been established Live Communications Server forwards the INVITE message on to AE Services At this point the AE Services Device Media and Call Control service will extract the user identity from the SIP message and query Microsoft Active Directory Services to find the extension s that the given user can control This will be used for authorization of all subsequent requests It will then send a SIP OK message with a System Status message indicating everythin
86. xample To URI rules Minimum Length Maximum Length Pattern Match Delete Length Replacement A 7 7 538 0 1303 B 7 7 852 0 1732 C 7 7 444 0 1720 D 5 5 2 0 173285 E 5 5 4 0 172044 F 10 10 0 1 Example of processing incoming numbers based on To TelURI rules in the example AE Services receives a 7 digit number from the switch 5381234 Based on the matching pattern of 538 at the beginning AE Services prepends 1303 to the beginning and sends 13035381234 to the Microsoft Office Communicator AE Services receives a 7 digit number 8521234 Based on the matching pattern of 852 at the beginning AE Services prepends 1732 to the beginning and sends 17328521234 to the Microsoft Office Communicator AE Services receives a 7 digit number 4441234 Based on the matching pattern of 444 at the beginning AE Services prepends 1720 to the beginning and sends 17204441234 to the Microsoft Office Communicator AE Services will sometimes receive a 5 digit extension from a networked switch even if the local dial plan is 7 digits see Dial Plan tips on page 49 In this case AE Services receives a 5 digit number 21234 Based on the matching pattern of 2 at the beginning AE Services prepends 173285 to the beginning and sends 17328521234 to the Microsoft Office Communicator AE Services will sometimes receive a 5 digit extension from a networked switch even if the local dial plan is 7 digits see Dial Plan
87. y certificate authority other than Microsoft Certificate Services follow the procedure described in Installing the trusted certificate from another vendor e f you are using Microsoft Certificate Services follow the procedure described in Installing the trusted certificate generated by Microsoft Certificate Services Installing the trusted certificate from another vendor Steps 1 and 2 are provided as a general reference only follow the instructions on your CA s Web site 1 From your browser go your certificate authority s Web page for requesting a trusted certificate or a trusted certificate chain 2 Import the trusted certificate For information about importing certificates and using the certreq utility see Using a Public Certificate in Microsoft Office Live Communications Server 2005 Certificate Configuration 3 Continue with Importing the certificate into the Live Communications Server s trust store on page 27 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 25 Chapter 2 Integrating AE Services with Live Communications Server Installing the trusted certificate generated by Microsoft Certificate Services Follow this procedure to download the trusted certificate generated by Microsoft Certificate Services 1 From your browser type the URL of the Microsoft Certificate Services Server For example http lt certificate_server com gt certsrv 2 From the Microsoft Certificate Services pag
88. y solution does not assume that you will install one To administer AE Services you need an administrative workstation a computer running a browser with network access to the AE Server Unified Desktop License When you install AE Services and activate the Unified CC API Desktop Edition license the AE Server is TR 87 enabled You do not have to install any special software Note The certificates distributed by the AE Services license file do not work in the Live Communications Server environment and the AE Services administrator must configure certificates For more information see Administering Certificates certificate management on page 24 Figure 2 Maximum number of Communication Manager servers supported by AE Services Maximum of 16 Communication Manager servers and 16 separate dial plans 1 Communication Manager Live AE Server Communications Server Communication 16 Manager 10 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Requirements for AE Services and Live Communications Server integration Figure 3 Configuring AE Services with 5 000 or more concurrent users Communication Manager AE Server One AE Services server supports up to 5 000 concurrent users Live Communications Server 5 000 concurrent Microsoft Office Communicator Clients Communication AE Server Ma
89. you can specify up to 200 rules Each row in the table represents a rule The rules are processed in order from top to bottom If you have a rule that contains a wildcard asterisk for the Minimum Length Maximum Length and Pattern match it always must be the last rule in the list Example From TelURI rules Minimum Length Maximum Length Pattern Match Delete Length Replacement A 11 11 1303538 4 blank character B 11 11 1732852 4 blank character Cj 11 11 1720444 4 blank character D 11 11 1303 1 9 E 11 11 1720 1 9 F i11 11 1 0 9 sili i i 0 9011 Example of processing incoming numbers based on From TelURI rules in the example A AE Services receives an 11 digit number 13035381234 Based on the matching pattern of 1303538 at the beginning AE Services deletes the first 4 digits 1303 and sends 5381234 to the switch B AE Services receives an 11 digit number 17328521234 Based on the matching pattern of 1732852 at the beginning AE Services deletes the first 4 digits 1732 and sends 8521234 to the switch C AE Services receives an 11 digit number 17204441234 Based on the matching pattern of 1720444 at the beginning AE Services deletes the first 4 digits 1720 and sends 4441234 to the switch D AE Services receives an 11 digit number 13036791234 Based on the matching pattern of 1303 at the beginning AE Services deletes the first digit 1 replaces it with a 9 and sends 9
90. ype the challenge password of your choice e Click Apply AE Services displays the Server Certificate Manual Enrollment Request page which displays the certificate alias and the certificate request itself in PEM Privacy Enhanced Mail format The certificate request consists of all the text in the box including the header BEGIN CERTIFICATE REQUEST and the trailer END CERTIFICATE REQUEST 5 Copy the entire contents of the server certificate including the header and the trailer Keep the contents available in the clipboard for the next procedure AE Services TR 87 Implementation Guide Issue 1 1 February 2007 39 Chapter 2 Integrating AE Services with Live Communications Server Procedure 5 Creating a server certificate for AE Services Use the appropriate procedure for creating a server certificate for AE Services e f you are using a third party certificate authority other than Microsoft Certificate Services refer to Generic procedure for creating a server certificate for AE Services on page 40 e If you are using Microsoft Certificate Services refer to Microsoft based procedure for creating a server certificate for AE Services on page 41 Generic procedure for creating a server certificate for AE Services These steps are provided as a general reference only follow the instructions on your CA s Web site 1 From your browser go your CA s Web page for requesting a server cert
91. zation 6 Pat s line gt 7 SIP 200 OK System Status gt 8 SIP 200 OK System Status 9 SIP ACK gt 10 SIP ACK gt 11 SIP INFO Get CSTA Features 12 SIP INFO Get CSTA Features d JES SIP 200 OK CSTA Features 14 SIP 200 OK CSTA Features lt 4 15 SIP INFO Monitor Start v 16 SIP INFO Monitor Start R 17 SIP 200 OK Monitor Start Responge a _ 18 SIP 200 OK Monitor Start Response lt 4 19 SIP INFO Make Call 20 SIP INFO Make Call gt 21 SIP 200 OK Make Call Response b 22 SIP 200 OK Make Call Response pe SIP INFO originated 24 SIP INFO originated e 25 SIP 200 OK 26 SIP 200 OK 68 AE Services TR 87 Implementation Guide Issue 1 1 February 2007 Message flow Figure 6 illustrates the TR 87 Message flow for the Make Call operation in terms of a basic connectivity diagram Other requests would follow a similar pattern Figure 6 AE Services TR 87 Call flow SIP CSTA Info MakeCall Microsoft Office Communicator AE Services TR 87 Implementation Guide Issue 1 1 SIP CSTA Info MakeCall SSE Microsoft Live Communications Server Avaya Communication Manager Avaya AE Server Info MakeCall ASAI V February 2007 69 Appendix B AE Services TR 87 call flow 70 AE Services TR 87 Im

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