Optus MobileSat®
Contents
1. Dial 011 SEND and wait for the operator Please note that some operator assisted calls will incur a surcharge DIRECTORY ASSISTANCE For National numbers Dial 1223 SEND EMERGENCY CALLS Dial0 00 SEND Note When a MobileSat caller dials 000 the call is delivered to the emergency 000 centre in either Sydney or Perth Please advise the emergency service of your exact location or nearest town city to your location and the number you are calling from Your MobileSat phone has pre stored numbers to contact the Royal Flying Doctor Service RFDS in each state These numbers as well as Emergency 000 can be used even if the phone is in FULL LOCK The RFDS numbers and place names are stored in memory locations 90 to 99 To recall these numbers press RCL 90 RCL 91 RCL 92 etc Select the RFDS station nearest to your location and press SEND The RFDS numbers cannot be dialled or recalled RCL XX if the Incoming Calls Only restriction is selected on the phone or on the network see Call Barring on page 13 To report a problem please call Optus Customer Service on 1800 500 269 Monday Friday 9 00am to 5 00pm or refer to the Troubleshooting section in the MobileSat User Guide MOBILESAT TELEPHONE ACCESS CODES The NEC and Westinghouse mobile telephones have passwords confidential codes for restricting and accessing various telephone functions Please refer to the manufacturer s manual for details NETWO2. Follow the procedures above for accessing your Optus VoiceMail box Once VoiceMail has advised you whether any messages have been left then Dial Dial Dial Dial 8 to access the Change User Options menu then to access the Auto Fax Transfer menu then to set up or change a Personal Fax Number enter your most frequently used fax download number then to exit HOW TO INDIVIDUALLY DOWNLOAD FAXES SENT TO YOUR SUREFAX SERVICE Follow the above procedures for accessing your Optus VoiceMail box this will take you to the main menu You will then hear your new VoiceMail and SureFax messages Dial 7 to play all your saved VoiceMail and SureFax messages individually these will be played in the order they were received When you come to a SureFax message then Dial 6 to access the Fax Transmittal Options menu then Dial 3 to download the fax to your Personal Fax Number OR if a persons fax number does not exist Dial 4 to enter an alternative fax number for downloading then Dial 6 to download the fax then Dial 3 to select a later time for downloading the fax OR Once you have downloaded the fax you can Dial 5 to save and keep the fax OR Dial 3 to discard the fax then Dial 9 to exit SETTING UP ADVANCED SUREFAX USER OPTIONS SureFax offers a number of advanced user options that let you customise the way you download faxes These options are M simultaneous downloa
3. See How to Use your Optus VoiceMail box on page 8 Now with Optus VoiceMail you should never miss a call when your phone Is busy or turned off Your calls can be diverted to your Optus MobileSat VoiceMail box at these times and messages may be left for you Then when it is convenient you can call your Optus VoiceMail box to pick up your messages OTHER BENEFITS OF VOICEMAIL M You can leave a personal greeting in your own voice M You can retrieve your messages from your MobileSat phone anywhere any time M You can even leave reminder messages for yourself M You can also program your Optus VoiceMail box to give you a wake up call at a designated telephone number at the time you specify VoiceMail is automatically integrated with your Optus MobileSat package There is no extra charge for connection to this service Of course usage rates apply for calls diverted to your Optus VoiceMail box and for calls made to retrieve messages HOW TO USE YOUR OPTUS VOICEMAIL BOX You can set up and access your Optus VoiceMail box from your MobileSat phone You will need a passcode for those times when you are calling from a touch tone phone Initially the last four digits of your MobileSat phone number is your temporary passcode Before entering your mail box for the first time you should think of your own personal passcode It needs to be four to nine digits long and easy for you to remember but difficult for anyo
4. phone Dial 029730999 6 SEND When you call VoiceMail will advise you whether any messages have been left Any new messages will then be played Press 7 to play your saved messages 3 to discard the message 5 to save the message and 9 to exit From another touch tone phone Dia 029730977976 When you call you will be asked to enter your Optus VoiceMail box number which is your Optus MobileSat phone number and then press You will then be asked to enter your passcode and press VoiceMail will announce whether you have any messages in your Optus VoiceMail box Press 7 to play your saved messages 3 to discard the message 5 to save the message and 9 to exit An optional part of the Optus VoiceMail service Optus SureFax offers you the convenience of your own mobile fax service as it allows you to receive and store faxes in your Optus VoiceMail box and retrieve them at a later time by directing these faxes to a nearby fax machine Optus SureFax also provides a number of advanced user options that let you customise the way you download faxes SETTING UP YOUR SUREFAX PERSONAL FAX NUMBER Because most people download their faxes to the Same fax number SureFax lets you set up your most frequently used number as a default This means you don t have to input a number every time you want to download a fax Known as a Personal Fax Number this default is set up in the following way
5. Optus MobileSat Digital Voice Fax and Data Guide to using Optus MobileSat services Cc J YVES OPTUS Optus Is delighted to welcome you to a world first in mobile satellite phone communications MobileSat has been designed and developed in Australia to offer a full range of voice fax and data services with national coverage extending up to 200kms out to sea Please take a little time to familiarise yourself with this step by step introduction to using MobileSat services and keep this guide ina convenient place for easy referral whenever you need it Thank you for choosing Optus MobileSat We look forward to keeping you in touch from wherever you may by in Australia Optus Customer Service 1 Making and Receiving Calls 2 Operator and Emergency 3 Assistance Call Diversion D Fax amp Data f VoiceMail 7 SureFax 10 Call Barring 13 Safety Precautions 15 Service and Repairs 16 Troubleshooting 17 Optus Customer Service As with all other Optus services MobileSat is supported by our commitment to provide the highest standard of customer service E Promises made to you are kept M Customer Service representatives are courteous efficient and professional in all their dealings with you M Information given to you is accurate and complete As a valued customer you are our first priority so if your queries can t be answered in this guide It s good to know you can phone Customer Servic
6. RK PERSONAL IDENTIFICATION NUMBER PIN Your MobileSat phone also has a PIN which is used to gain access to certain NETWORK functions such as Call Barring This Network PIN is set at the time of activation as noted on your Request for MobileSat Service form Call Diversion As an Optus MobileSat phone user you can divert incoming calls to many other numbers in Australia simply by dialling a special sequence followed by the nominated number Before performing any Call Diversion function check that your MobileSat phone has Dual Tone Multi Frequency DTMF tones set to ON the DTMF tones are factory set to ON There are three types of Call Diversion codes DIVERSION ON UNCONDITIONAL Code 21 Every call to your mobile phone will be diverted to a phone number of your choice or your VoiceMail box number DIVERSION ON BUSY Code 24 When you are busy on the phone calls will be diverted to a phone number of your choice or your VoiceMail box number DIVERSION ON UNAVAILABLE AND BUSY Code 66 When your phone is switched off or if you are on another call calls to your phone will be diverted to a phone number of your choice or your VoiceMail box number To activate your diversion Dial X 0 0 SEND Listen for dial tone DIAL TONE will also be displayed on the handset then Dial diversion code area code phone number Wait the handset will respond with Di
7. ding of all new faxes this Saves you from having to download faxes individually and E automatic downloading of new faxes this saves you from having to dial in and download faxes td To access these options Follow the procedures above for accessing your Optus VoiceMail box Once VoiceMail has advised you whether any messages have been left then Dial 8 Dial 6 Dial 88 Dial 3 Dial 9 to access the Change User Options menu then to access the Auto Fax Transfer menu then to download all new faxes simultaneously to your Personal Fax Number where you have more than one new fax message if you want to change your Personal Fax Number dial 6 and enter the new number OR to set up automatic downloading of all faxes to your Personal Fax Number to turn this option off later simply repeat the set up procedure for the option then to exit Call Barring 1 NETWORK CALL BARRING This facility allows you to control the types of call made from your MobileSat phone You may choose which network Call Restriction is set on your phone at the time of activation This will be your NORMAL Call Restriction You may also select an ALTERNATE Call Restriction at the time of activation Your options include 1 Unrestricted Access Allows calls to all numbers including International Calls 2 Barred International Calls 3 Incoming Calls Only Bars all outgoing calls except calls to Emerge
8. e for assistance SUSPENDING SERVICE If for any reason you wish to temporarily suspend your MobileSat service just call Optus Customer Service Your monthly service charge for that month will be pro rated for the period up until the day your service was suspended LOST OR STOLEN PHONES If your MobileSat phone is lost or stolen call Optus Customer Service immediately We will then prohibit any calls to or from your MobileSat number WHO HANDLES YOUR ACCOUNTS If your accounts are paid by someone other than yourself please call Optus Customer Service to arrange for the additional person to have access to your account details Your Optus Customer Service number is 1800 500 269 Monday Friday 9 00am to 5 00pm Making and Receiving Calls Note In this guide the SND and SEND button have the same function SEND is specific to the Westinghouse Series 1000 3000 and SND is specific to the NEC S1 Please refer to the manufacturer s user manual Ensure you have service STANDBY displayed on the NEC handset or POWER ON displayed on the Westinghouse Series 1000 3000 handset To place a call Dial the national number SEND all national calls need the area code even for local calls Calls to 041 13 18 19 etc are dialled direct To receive a call Wait for the phone to ring Lift the handset or press SEND for the hands free operation Operator and Emergency Assistance OPERATOR CONNECTED CALLS
9. ef guide or by consulting your user manual for specific operating instructions PROBLEM Phone will not turn on Phone won t work SEARCH FOR SAT CHAN or NO SERVICE displayed on handset SUGGESTED PROCEDURE i Pe qo w Make sure ignition is turned on if using a car phone Make sure PWR switch is on Hold PWR for three seconds Make sure your battery is charged Check fuses near battery Make sure phone is turned on Make sure phone is unlocked Make sure phone is not barred Make sure you have STANDBY or POWER ON displayed Make sure you have a clear line of sight to the Optus satellites They are located generally speaking in a North Easterly direction at an elevation of 30 to 70 depending on your location Refer to the manufacturer s user manual for more details on antenna adjustment Antenna connection may be loose Check connection or consult service point iW 3 Antenna may be missing Replace antenna Unable to 1 Handset or speaker may not be hear connected or is damaged Check speaker connections 2 Volume not turned up Adjust volume 3 Check MUTE is not selected Thank you for using Optus MobileSat I YES OPTUS SingTel Optus Pty Limited ABN 90 052 833 208 101 Miller Street North Sydney NSW Australia 2060 Optus the Optus logo yes and SureFax are trademarks of SingTel Optus Pty Limited MobileSat is a registered trademar
10. k of Optus Networks Pty Limited MobileSat service is provided by Optus Mobile Pty Limited ABN 65 054 365 696 1029795 08 03
11. ncy Service 000 Operator services and Optus Customer Service RFDS numbers from RCL 90 99 are not allowed 4 Barred International Calls Mobile 1900 and 0055 numbers Allows calls to national numbers 18 and 13 numbers ALTERNATE CALL RESTRICTION In addition to the pre set NORMAL restriction you may wish to select an ALTERNATE call restriction which you can activate at any time by using your Network PIN Before performing any Call Restriction function check that your MobileSat phone has DTMF tones set to ON 13 To set your Call Restriction to ALTERNATE Dial 0 0 SEND Listen for dial tone then Dial 3 3 your 4 digit PIN Wait the handset will respond with 33 ALTERNATE Dial END To verify your Call Restriction Dial 0 0 SEND Listen for dial tone then Dial X 33 Wait the handset will respond with 33 ALTERNATE or 33 NORMAL with an error tone Dial END To reset your Call Restriction to NORMAL Dial 0 0 SEND Listen for dial tone then Dial X 3 3 your 4 digit PIN Wait the handset will respond with 33 NORMAL Dial END Note if you do not know your MobileSat PIN simply call Optus Customer Service on 1800 500 269 2 HANDSET CALL BARRING The MobileSat telephone may have call restrictions set by the user Please refer to the manufacturer s user manual for details 14 Safety Precautions Do no
12. ne else to guess HOW TO SET UP YOUR OPTUS VOICEMAIL BOX From your MobileSat handset Dial 029730999 6 SEND You will hear the VoiceMail greeting which will lead you through the tutorial The VoiceMail tutorial will then help you set up your Optus VoiceMail box record a personalised greeting and create your own personal passcode If you need the user tutorial at any other time simply press 8 in User Options Your Optus VoiceMail box is now ready to use From another touch tone phone Dal 02973092996 Wait for the Welcome to the Optus VoiceMail Service and then enter your MobileSat telephone number and then press You will then be asked to enter your PIN and press PIN is initially the last four digits of your MobileSat number You will hear the VoiceMail greeting which will lead you through the tutorial The VoiceMail tutorial will then help you set up your Optus VoiceMail box record a personalised greeting and create your own personal passcode If you need the user tutorial at any other time simply press 8 in User Options Your Optus VoiceMail box is now ready to USG Note In order to operate VoiceMail you need to have DTMF Dual Tone Multi Frequency turned on If your handset is delivered with DTMF turned off please refer to your handset manual for instructions or call Optus Customer Service on 1800 500 269 for assistance in activating DI MF HOW TO ACCESS YOUR OPTUS VOICEMAIL BOX From your MobileSat
13. t operate your phone near electrical blasting caps or In an area where explosives are being used Your MobileSat phone could interfere with electronic blasting signals so please be sure to switch it off when you are in the vicinity of construction work where radio transmissions are prohibited Never use your phone in an aircraft unless it is a CAA certified MobileSat installation IF YOU ARE USING YOUR PHONE IN THE CAR M Never hold the handset while driving It is safer to pull over while the call is in progress E Dial phone numbers only when the car is stationary Mm Use memory dialling to store frequently used numbers M Keep your eyes on the road and use the hands free speaker phone M Minimise distractions Do not take notes while driving E Assess the traffic conditions before making or receiving calls 15 Service and Repairs If you are unable to make or receive a call consult the manufacturer s user manual or check the Troubleshooting section in this MobileSat User Guide If the problem remains unsolved contact your nearest Optus MobileSat Dealer Do not attempt to repair the equipment yourself There are more than 60 authorised Optus MobileSat Dealers nationally For details of your nearest MobileSat Dealer please call Optus Customer Service on 1800 500 269 Monday to Friday 9 00am to 5 00pm Troubleshooting Some operating problems or minor difficulties may be solved by referring to this bri
14. version code Diversion number when complete Dial END To verify your diversion number Dial 0 0 SEND Listen for dial tone DIAL TONE will also be displayed on the handset then Dial X diversion code Wait the handset will respond with Diversion code Diversion number Dial END To cancel your call diversion Dial 0 0 SEND Listen for dial tone DIAL TONE will be displayed on the handset then Dial diversion code Wait the handset will respond with NO DIVERSION when complete Dial END To reset your call diversion UNCONDITIONAL Reset Dial 00 SEND Listen for dial tone DIAL TONE will also be displayed on the handset then Dial 21 Wait the handset will respond with NO DIVERSION on the display when complete Dial END Note Dialling the Call Diversion Reset Code will reset all Call Diversion instructions You will be charged for the diverted leg of all diverted calls Your MobileSat phone is able to send and receive fax and data calls if it has an internal fax data capability The NEC S2 comes with fax and data capabilities as standard The Westinghouse Series 1000 3000 comes with data as standard fax capabilities are optional The data and fax speed for both the NEC S2 and Westinghouse handsets is 2400bps Once your phone has been activated you will need to set up your VoiceMail
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