LaCie 5big Thunderbolt™ Series User Manual
Contents
1. saan a Suu wm w n BB 4 Draw out the disk tray by inserting your finger into the space behind the disk tray handle and pulling Repeat the process if you are replacing multiple disks LaCie 5big Thunderbolt Series User Manual 32 DEER kl EEEBBBBBBBHB 5 Uninstall disk s from disk tray s 1 Using the Phillips head screwdriver carefully unfasten all four screws from the four tray slots Repeat the process if you are installing multiple disks 3 4 2 Slide the disk out of the disk tray 6 Install new disk s in disk tray s 1 Place the empty disk tray onto the flat work area with the handle on the bottom left 2 Many disks have a label on one side and the printed circuit board on the opposite side With its label side facing up gently place the hard disk within the disk tray Keep the side with the printed circuit board on the work space and the SATA connector facing to the right The four tray screw slots should align with the disk s four screw holes 3 Using the Phillips head screwdriver carefully fasten all four screws into the four tray slots Do not over tighten the screws Repeat the process if you are installing multiple disks LaCie 5big Thunderbolt Series User Manual 33 7 Insert full disk tray s Carefully insert the full dis2. Made for ideas LACIE 5BIG THUNDERBOLT SERIES USER MANUAL en ee ee of this document for the most recent content as well as for features such as expandable illustrations easier navigation and search capability LaCie 5big Thunderbolt Series User Manual 1 INTRODUCTION Welcome to the User Manual for the LaCie 5big Thunderbolt Series With lightning fast speeds through the Thunderbolt interface this product 15 perfect for high bandwidth applications such as HD video editing and workstation backup Thanks to its five hard disks you can configure the LaCie 5big into a range of RAID modes suitable for a variety of uses These pages will guide you through the process of connecting your LaCie product and will explain its features If this manual doesn t answer your questions or if you are having trouble consult the Getting Help page BOX CONTENT Your box contains the following LaCie 5big Thunderbolt Series External power supply 12V 12 5A Thunderbolt cable 2 in 1 RAID mode change and drive removal tool CD with User Manual and software Cable management clasp Quick Install Guide Important info Please save your packaging In the event that the product should need to be repaired or serviced it must be returned in its original packaging MINIMUM SYSTEM REQUIREMENTS Your system must meet certain requirements in order for your LaCie product to function properly For a list
3. LaCie does not warrant that the operation of the product will be uninterrupted or error free LaCie is not responsible for damage arising from failure to follow instructions relating to the product s use This warranty does not apply a to consumable parts unless damage has occurred due to a defect in materials or workmanship b to cosmetic damage including but not limited to scratches dents and broken plastic on ports O to damage caused by use with non LaCie products d to damage caused by accident abuse misuse flood fire earthquake or other external causes e to damage caused by operating the product outside the permitted or intended uses described by LaCie f to damage caused by service including upgrades and expansions performed by anyone who is not a representative of LaCie or a LaCie Authorized Service Provider g to a product or part that has been modified to alter functionality or capability without the written permission of LaCie or h if any LaCie serial number on the product has been removed or defaced No LaCie dealer agent or employee is authorized to make any modification extension or addition to this warranty Any loss corruption or destruction of data while using a LaCie drive is the sole responsibility of the user and under no circumstances will LaCie be held liable for the recovery or restoration of this data To help prevent the loss of your data LaCie highly recommends that you keep TWO copies of your dat
4. Monitor pkg LaCie RAID Monitor Uninstaller pkg LaCieRAlDMonitor 1 0 1 we LaCie RAID Monitor Uninstaller pkg LaCie 5big Thunderbolt Series User Manual 22 DELETE A RAID ARRAY Follow these steps to delete a RAID array Caution Deleting a RAID array destroys data stored on the disks involved in the array Back up data before following these steps 1 Make sure the product is turned on and connect to your Mac as described in Get Connected 2 Navigate to the Finder 3 Go to the pulldown menu Go gt Utilities Finder File Edit View Window Help Back 36 Forward 86 Select Startup Disk on Desktop 08717 amp Computer cC on Home fj Desktop 36D 6 Network OK iDisk k Applications 136A Y Documents tO Utilities Recent Folders Go to Folder Connect to Server 4 The Utilities window will open Click twice on the application Disk Utility 5 Connected storage devices are listed on the left side of the Disk Utility window Any RAID arrays created using Disk Utility are also listed LaCie 5big Thunderbolt Series User Manual 23 a 4 03 TE FCP_volume volume 6 Click on the RAID array icon in this area then click the RAID tab BAA Disk Utility gt cC Ic E Fir RAID ig 500 11 GB ST95004 2045 Media E Macintosh HD RAID Set Mame FCP vo Forrmat Mac C6 Exteaded journaedi valume RAND Sirined RAID
5. Sef imi 278 RANTS Ser Ate E LaCie One Se 4 03 TH im 2TB To delete a selected RAID set click Delete ES LaCie Two P 2 BR Lacie Three zl 4 03 TH CP volume Striped RAID Set Online Im 2 03 RAID Slice LaCie Ore ES Lacie Four e E 2TH 2 03 TH RAID Slice LaCie Two ES LaCie Five 54 MATSHITA DVD R Uj 857 Opiom Deme Update e 7 Click the Delete button then confirm the deletion LaCie 5big Thunderbolt Series User Manual 24 LaCie 5big Thunderbolt Series User Manual 25 CREATE A RAID ARRAY In order to create a RAID array you ll need two disks RAID 1 or at least two disks RAID 0 that aren t already included in another RAID If your LaCie 5big shipped with disks you ll first need to delete the factory default RAID 0 array before you can create a new array refer to Delete a RAID Array for instructions 1 If your LaCie 5big shipped without disks install them first see Install Disks Make sure the product is turned on and connect to your Mac as described in Get Connected 2 Navigate to the Finder 3 Go to the pulldown menu Go gt Utilities Finder File Edit View fe Help Back Forward Select Startup Disk on Desktop E Computer dn Home Fj Desktop A Network iDisk Applications t Documents Utilities Recent Folders Go to Folder Connect to Server 4 The Utilities window will open Click twice on the
6. appears to be malfunctioning have it inspected by a qualified LaCie Technical Support representative Never expose your device to rain or use it near water or in damp or wet conditions Never place objects containing liquids on the LaCie device as they may spill into its openings Doing so increases the risk of electrical shock short circuiting fire or personal injury Make sure that the computer and LaCie device are electrically grounded If the devices are not grounded there is an increased risk of electrical shock LaCie 5big Thunderbolt Series User Manual 42 GENERAL USE PRECAUTIONS Power requirements 100 240 V 50 60 Hz supply voltage fluctuations not exceeding 10 of the nominal and transient over voltages according to over voltage category Il Do not expose the LaCie device to temperatures outside the range of 59 C to 302 C 419 F to 862 F or to operational humidity beyond 10 8096 non condensing or non operating humidity beyond 10 9096 non condensing Doing so may damage the LaCie device or disfigure its casing Avoid placing your LaCie device near a source of heat or exposing it to sunlight even through a window Inversely placing your LaCie device in an environment that is too cold may damage the unit Rated cooling for altitudes up to 2000 meters If your drive features a power cable always unplug it from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of t
7. application Disk Utility 5 Connected storage devices are listed on the left side of the Disk Utility window LaCie 5big Thunderbolt Series User Manual 26 Ro Select disk volume or image E MATSHITA DVD R Uj 857 o 6 Click on one of the LaCie disks to see the action tabs Click the RAID tab dj 500 11 GB 3T9500420A5 Media P you re Raving trouble with th selected disk _ Maclmosh Click Repair Desk H the repair fails Back up aei erase disk o H Repair Desk ei unavailable click Verify Disk IT tw disk needa repairs Mart up from pour Mac 05 X LaCie One installation disc ard then choose Ublities gt Disk LRility Ram O Eyga haee A permissions problem with a file Installed by the Mac O5 X installer click Repair Dizk Permissions B Show details Clear History LaCie Four Bam PS LaCie Five 5 MATSHITA DVD R uj 857 7 The RAID tab includes three important settings RAID Set Name Format and RAID Type LaCie 5big Thunderbolt Series User Manual 27 80 500 11 5T9500420A5 Media Macintosh HD RAID Ser Mame Llegnied RAID Ser 1 Format LaCie One Wis Eer eebe T TB To create A RAID set drag disks or partitions imo the list bel aw Te trate one one AID sez click Tht Ade bumaon Bd PS LaCie Four In 2TB PS LaCie Five i MATSHITA DVD R ujy 857 8 Clicking on the F
8. at www lacie com us support where you can find online support and contact information You may also contact representatives at the original point of purchase who will be able to help guide you Standard warranties vary depending on the product To verify your product s warranty status and to see which standard warranty is included with your product type in your product s serial number at www lacie com us support If no warranty is listed under your product s name this means that the warranty has expired WARRANTY UPGRADES If you wish to extend your warranty coverage you can purchase Silver Gold or Platinum Care or Advanced Exchange For details see www lacie com warranties LEGAL INFORMATION A standard LaCie limited warranty is included with all products Please read the terms and conditions below LaCie Limited Warranty Policy LaCie LaCie warrants to the original purchaser that this equipment shall be free of defects in materials and workmanship for a period of one 1 two 2 three 3 or five 5 years depending on the model from LaCie s date of original shipment when the equipment is used normally and is properly serviced when needed If you discover a defect covered by the warranty set forth above your sole and exclusive remedy will be for LaCie in its sole discretion to i repair or replace the product at no charge to you or if a repaired unit or replacement product is not available ii to refund the curre
9. compensation for any other reasonably foreseeable loss or damage You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure Contact us LaCie Australia 458 Gardeners Road Alexandria NSW 2015 AUSTRALIA Phone 02 8063 3711 Email info au lacie com For fast technical support create a support ticket after registering your product at www lacie com au register LaCie 5big Thunderbolt Series User Manual 46
10. emission limits as well as to prevent interference to the nearby radio and television reception Caution Modifications not authorized by the manufacturer may void the user s authority to operate this device Important info Any loss corruption or destruction of data while using a LaCie drive is the sole responsibility of the user and under no circumstances will LaCie be held liable for the recovery or restoration of this data To help prevent the loss of your data LaCie highly recommends that you keep TWO copies of your data one copy on your external hard disk for instance and a second copy either on your internal hard disk another external hard disk or some other form of removable storage media If you would like more information on backup please refer to our website Important info 1TB Terabyte 1 000GB 1GB 1000MB 1MB 1 000 000 Bytes Total accessible Capacity varies depending upon operating environment typically up to 10 less per TB HEALTH AND SAFETY PRECAUTIONS Only qualified persons are authorized to carry out maintenance on this device Read this User Manual carefully and follow the correct procedure when setting up the device Do not open a disk drive or attempt to disassemble or modify it Never insert any metallic object into the drive to avoid any risk of electrical shock fire short circuiting or dangerous emissions The disk drives shipped with your LaCie device contain no user serviceable parts If it
11. into the trash from my product Why isn t this reflected in the displayed available space Disk space will not be reclaimed until the file is completely erased To remove the files forever empty your trash Why is the volume capacity less than advertised on my storage After formatting the available capacity of a drive will show less than advertised on the box The difference is based upon how capacity is viewed by the operating system For example a hard drive that can store 500 000 000 000 bytes is divided by 1 000 000 000 to equal 500GB This is the actual capacity listed on the manufacturer s box The operating system uses slightly different math dividing 500 000 000 000 by 1 073 741 824 to equal 466GB Problem My product doesn t appear to be mounting on my computer Are there other Thunderbolt technology devices connected to the same port Disconnect any other Thunderbolt devices and see if the Thunderbolt Series volume appears on the desktop Does the icon Do the icons for the Thunderbolt Series volume s appear on the desktop The drive icon s for the Thunderbolt Series storage should appear on your desktop as long as the disks are compatible are installed correctly and have been formatted in HFS for use with a Mac computer Please also confirm that the Finder preference for displaying external disks on the desktop is selected at Finder Preferences General Is the Thunderbolt Series enclosure connected t
12. of these requirements please refer to the product packaging or consult the product support web page at www lacie com support LaCie 5big Thunderbolt Series User Manual 2 VIEWS OF THE PRODUCT FRONT VIEW E d F a P i F F f d 4 i k i E 1 Activity LED and button Front Button Functions The front LED is also a button Consult the following table for front button functions Note that Passive Mode means that the product is on but the disks are idle This allows you for example to daisy chain compatible Thunderbolt devices to a host computer via the LaCie 5big without causing the 5big s disks to spin up This lets you control energy usage and limit unnecessary wear and tear on the 5big s disks Product State Front Button Action Result Product is turned on connected to a host and disks are idle Press and release Disks spin up Product is turned on connected to a host Press and hold for 5 seconds Enter passive mode and disks are spinning Passive mode Press and release Disks spin up leave passive mode LaCie 5big Thunderbolt Series User Manual REAR VIEW w m mw mw m m WW WW WWW mmmmimmmmmm mmm mw mum mum mummumum m m m m NM NM NM NM WWW WWW m NN NM NM NM ff Drive status LEDs Swappable disk trays Cable management c
13. that the interface cable is connected to the product 3 String the interface cable through the open cable lock gate 4 Close and snap in place the cable lock gate LaCie 5big Thunderbolt Series User Manual 6 LED INFORMATION Your LaCie product features a multi functional LED button on the front as well as five drive status LEDs on the rear FRONT LED Q gt State Indication Off Product is turned off or power supply is disconnected Solid blue Turned on Solid red Fan disconnected or non functional LaCie 5big Thunderbolt Series User Manual DISK LEDS State Indication Off No disk or non functional disk Solid blue Disk OK but not in use Flickering blue Disk activity LaCie 5big Thunderbolt Series User Manual GET CONNECTED Please follow the setup steps in the order they are given to ensure that your LaCie 5big s volumes mount correctly on your computer STEP 1 INSTALL DISKS If your LaCie 5big shipped without disks first install your own hard disks before continuing with these steps Refer to Install Disks for details STEP 2 CONNECT THE THUNDERBOLT CABLE Connect the Thunderbolt cable from the LaCie 5big to the computer STEP 3 CONNECT THE POWER CABLE Connect the power supply to a wall outlet and to the LaCie 5big LaCie 5big Thunderbolt Series User Manual STEP 4 TURN ON THE PRODUCT Turn on the product using the powe
14. SLY DISCLAIMS ALL WARRANTIES OF ANY KIND WHETHER EXPRESS IMPLIED OR STATUTORY INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE WITHOUT FURTHER LIMITING THE GENERALITY OF THE FOREGOING DOES NOT WARRANT 1 THE PERFORMANCE OR RESULTS OBTAINED FROM USING THIS PRODUCT 2 THAT THE PRODUCT IS APPROPRIATE FOR THE CUSTOMER S PURPOSES 3 THE MANUAL IS ERROR FREE OR 4 THAT NO DATA WILL BE LOST WHILE USING THE PRODUCT THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE IS ASSUMED BY THE CUSTOMER THE WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHERS ORAL OR WRITTEN EXPRESS OR IMPLIED EXCLUSIONS AND LIMITATIONS This Limited Warranty applies only to hardware products manufactured by or for LaCie that can be identified by the LaCie trademark trade name or logo affixed to them The Limited Warranty does not apply to any non LaCie hardware products or any software even if packaged or sold with LaCie hardware Manufacturers suppliers or publishers other than LaCie may provide their own warranties to the end user purchaser but LaCie in so far as permitted by law provides their products as is Software distributed by LaCie with or without the LaCie brand name including but not limited to system software is not covered under this Limited Warranty Refer to the licensing agreement accompanying the software for details of your rights with respect to its use
15. a one copy on your external hard disk for instance and a second copy either on your internal hard disk another external hard disk or some other form of removable storage media LaCie offers a complete line of CD and DVD drives If you would like more information on backup please refer to our website LACIE IS NOT RESPONSIBLE FOR SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY LEGAL THEORY INCLUDING LOST PROFITS DOWNTIME GOODWILL DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY AND ANY COSTS OF RECOVERING REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH LACIE PRODUCTS EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Some states do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages so the above limitation or exclusion may not apply to you This warranty gives you specific legal rights and you may have other rights which vary from state to state Your opening of your package your use of the product or your return of the enclosed Registration Card acknowledges that you have read and agree to the terms of this Agreement You further agree that it is the complete and exclusive state of the agreement between us and supersedes any proposal or prior agreement oral or written and any other communications between us relating to the subject matter of this Agreement LaCie 5big Thunderbolt Seri
16. es User Manual 45 Read carefully all information related to warranty and precautions of use of your new LaCie product in the user manual For products purchased in the United States you may contact LaCie at 22985 NW Evergreen Parkway Hillsboro Oregon 97124 Email sales lacie com Website www lacie com Customer service 503 844 4503 Service DOA On rare occasions a newly purchased LaCie product may be delivered in non working order We are working to avoid these issues but unfortunately these situations may arise from time to time Within the 15 calendar days of purchase should you experience an issue with your new LaCie product we ask you to return the product to the place where it was originally bought You will be required to give a proof of purchase Customer Warning Please be sure to back up your data before returning your drive to LaCie for repair LaCie cannot under any circumstances guarantee the integrity of data remaining on a returned drive We make no provisions for data recovery and cannot be held liable for any data loss on drives or media returned to LaCie All products returned to LaCie must be securely packaged in their original box and shipped with postage prepaid except for Products registered under the Advance Care Option NOTE TO AUSTRALIAN CUSTOMERS Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for
17. es immediately If you do not have the LaCie RAID Monitor installer go to the Downloads page for the latest version INSTALLATION 1 Click twice on the installer It is a dmg file 2 Click twice on LaCie RAID Monitor pkg 1 of 2 selected 7 MB available QED RAID Monitor e ie RAID Mongor pig RAID Monitor Uninstalier pkg __ LaCieRAIDMonitor 1 0 1 a LaCie RAID Monitor pkg F 3 Click Continue LaCie 5big Thunderbolt Series User Manual 17 06 0 Install LaCie RAID Monitor Destination Sele You will be guided through the steps necessary to install this software 4 Click Install Standard Install on Macintosh HD This will take 22 5 MB of space on your computer Click Install to perform a standard installation of this software on the disk Macintosh HD GoBack Install a 5 Your computer may ask you to enter the Administrator password to continue LaCie 5big Thunderbolt Series User Manual 18 Type your password to allow Installer to make changes Details 6 The software has been successfully installed Click Close to exit the installer non Install LaCie RAID Monitor The installation was completed successfully The installation was successful The software was installed GoBack Close 7 LaCie RAID Monitor will launch automatically USAGE LaCie RAID Monitor will la
18. ghly recommends backing up data stored on a Striped RAID Set at least once a day You can back up the data to your computer s internal disk or another storage medium with sufficient capacity LaCie 5big Thunderbolt Series User Manual 15 Mirrored RAID Set RAID 1 In a Mirrored RAID Set the physical disks are mirrored together so that one single logical volume mounts on the desktop Please note that the combined storage will not exceed the available capacity of the lowest capacity Single disk All data is saved simultaneously on each disk which means that files will not be lost if one drive should fail A Mirrored RAID set always consists for two disks Therefore since the LaCie 5big has five disks you can create two separate sets each with two disks A total of three volumes will then mount on your computer one for each of the two mirrored sets and one single disk and non mirrored volume JBOD JBOD Is not technically a RAID mode since all disks are independent with no collective properties Each physical disk is mapped to a different logical volume As a result one volume for each disk will mount on the computer No protection is provided so if a disk fails all data contained on that disk is lost LaCie 5big Thunderbolt Series User Manual 16 LACIE RAID MANAGER LaCie RAID Monitor runs in the background keeping tabs on the health of your LaCie RAID product It alerts you to any disk related problems so you can fix any issu
19. if a compatible disk has been installed For compatibility information refer to Install Disks Does the installed compatible disk fail to mount on your desktop This could indicate disk failure If the disk was purchased from LaCie log in to LaCie technical support and create a support ticket for warranty service Problem I m receiving file transfer error messages and or Time Machine does not work Did you get an Error 50 message while copying to the storage When copying files or folders from a computer to a FAT 32 volume certain characters cannot be copied These characters include but are not limited to fb PAN Since it does not offer optimal performance LaCie does not recommend using the FAT 32 file system with your product Additionally Time Machine is only compatible with disks formatted in HFS or HFS Journaled Reformat the drive for Time Machine compatibility Problem got an error message telling me that the drive has been disconnected Did it happen when the computer was coming out of sleep mode Simply ignore this message The drive will remount to the desktop LaCie drives conserve power by spinning down when you set your computer to sleep mode and when the computer is awoken from sleep it may not give the drive enough time to spin up from its sleep mode LaCie 5big Thunderbolt Series User Manual 37 Problem The displayed available capacity doesn t seem right just moved a lot of files
20. ime Otherwise there is an increased risk of electrical shock short circuiting or fire Use only the power supply shipped with the device if applicable Do not use the LaCie device near other electrical appliances such as televisions radios or speakers Doing so may cause interference which will adversely affect the operation of the other products Do not place the LaCie device near sources of magnetic interference such as computer displays televisions or speakers Magnetic interference can affect the operation and stability of your LaCie device Never use excessive force on your LaCie device If you detect a problem consult the troubleshooting section in this manual Protect your LaCie device from excessive exposure to dust during use or storage Dust can build up inside the device increasing the risk of damage or malfunction Never use benzene paint thinners detergent or other chemical products to clean the outside of the LaCie device Such products will disfigure and discolor the casing Instead use a soft dry cloth to wipe the device LaCie 5big Thunderbolt Series User Manual 43 WARRANTY INFORMATION LaCie offers first rate service and support through our generous three tiered warranty policy Our 1 2 3 and 5 year policies include comprehensive complimentary web based resources expert in house technical support and worldwide repair and or replacement coverage To benefit from this warranty please contact LaCie Support
21. is document or from the use of the information contained herein LaCie reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes FEDERAL COMMUNICATION COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible fo
22. ize click the Options button on bottom of the window While this example Shows the default you may want to choose a higher RAID Block Size if you will be working with larger files i e HD video and audio Please see your audio video software s user manual for the recommended RAID Block Size Once you have chosen a RAID Block Size click OK Ei E EE For best performance choose a block size that matches the size of the blocks of data but a database may access smaller blocks Automatically rebuild RAID mirror sets 04 C Defa eg vn JA Us 14 Click Create on the bottom of the window to begin building the RAID 15 Click Create in the pop up window 16 Please be patient while Disk Utility configures the RAID The RAID Set will appear on the desktop as a single drive icon LaCie 5big Thunderbolt Series User Manual 30 RO E Eus 4 Wed1l 01AM O Macintosh HD Striped RAID Set LaCie 5big Thunderbolt Series User Manual 31 REPLACE A DISK If you experience a disk failure follow the steps below to install a new one If you need instructions on installing disks in a LaCie 5big that shipped without disks refer to Install Disks 1 Refer to the disk compatibility notes in Install Disks 2 Turn off the product 3 Remove disk tray s for disk s to be replaced The disk tray s may be locked To unlock use the included disk drawer key to rotate the lock
23. k tray into an empty disk slot Gently push the disk tray handle firmly until you feel it snap into place The disk tray handle should be flush with the back of the enclosure If you are adding multiple disks insert it next ERU uu un BAAM a mm E E a E 8 Use the disk lock tool to lock the disk s in place LaCie 5big Thunderbolt Series User Manual 34 E 9 Turn on the product Before the disk will mount on your desktop it needs to be formatted into an HFS volume using Disk Utility Then it can be integrated into a new RAID array as described in Create a RAID Array If you are replacing a disk that was in a RAID 1 array refer to this article from Apple for instructions Caution To avoid potential problems caused by electrostatic discharge ESD it is recommended that you do not touch the hard disk s printed circuit board As a further precaution against ESD use an anti static wristband or an anti static mat to ground yourself when handling the hard disk LaCie 5big Thunderbolt Series User Manual 35 GETTING HELP If you are having problems with your LaCie product consult the table below for a list of available resources Order Source Description Location Quick Concise steps to follow for getting your Either a printed leaflet or accessory box and included in the 1 Install Guide prod
24. lasp port Thunderbolt ports Power supply Kensington lock port On off Disk tray lock CON Oo UW gt WU N HL LaCie 5big Thunderbolt Series User Manual CABLES AND CONNECTORS THUNDERBOLT Your LaCie product features Thunderbolt technology the most flexible interface ever created This exciting new high speed cable technology connects your computers and electronic devices together like never before Thunderbolt technology supports two 10Gb s bi directional channels from a single port the fastest data connection available on a personal computer At 10Gb s a full length HD movie can be transferred in less than 30 seconds Thanks to support for both data streams and mini DisplayPort video you can connect either a storage peripheral or a display to a Thunderbolt port However it s not possible to use a mini DisplayPort cable to connect a storage peripheral to a Thunderbolt port You must use a Thunderbolt cable For more information see www lacie com Connector Face Cable End Cable End Connector Face to computer to computer to product to product ZE E3 LaCie 5big Thunderbolt Series User Manual 5 CABLE MANAGEMENT This product includes a cable lock a small plastic clasp that prevents cords from accidentally disconnecting Important Info It s impossible to disconnect the cable lock without destroying it To use the cable lock 1 Insert the clasp s locking head into the lock slot 2 Make sure
25. nt market value of your product You acknowledge and agree that replacement product at the sole option of LaCie may be a new product or a remanufactured product In order to receive the remedy set forth above you must return the product during the warranty period and include with each returned product i a copy of your original purchase invoice to verify your warranty ii a Return Material Authorization number iii your name address and telephone number iv a copy of the bill of sale bearing the appropriate LaCie serial numbers as proof of date of original retail purchase and v a description of the problem The customer must pay all transportation costs for a returned product The product will need to be returned to LaCie within the country of original retail purchase This warranty applies only to hardware products LaCie software media and manuals are licensed and warranted pursuant to separate written agreement This warranty does not apply if the product has been misused or has been damaged by accident abuse misuse or misapplication if it has been modified without permission of LaCie or if any LaCie serial number has been removed or defaced If a customer has purchased a LaCie Advance Care Option ACO to go with this equipment the ACO shall be valid for three 3 years from activation LaCie 5big Thunderbolt Series User Manual 44 EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE ALL PRODUCTS ARE SOLD AS IS AND LACIE EXPRES
26. o a Mac that supports Thunderbolt technology The connection type for Thunderbolt technology on the Mac is the Mini DisplayPort While earlier Macintosh computers include one or more Mini DisplayPorts they are only used to connect one or more monitors Please note that legacy Mac computers with Mini DisplayPorts do not support Thunderbolt technology peripherals such as the LaCie Thunderbolt Series storage Did you follow the correct installation steps A Review the installation steps Get Connected Make sure that the power supply is connected to a functioning power outlet or power strip and that the power button on the LaCie 5big and the power strip if applicable is turned on Check both ends of the Thunderbolt cable to make sure they are fully seated in their respective ports Try disconnecting the cable then wait 10 seconds before reconnecting it f the product is still not recognized restart your computer and try again connected the Thunderbolt Series enclosure to my new Mac with an older Mini DisplyPort cable that use for my monitors Why can t see the Thunderbolt Series volume s on the desktop The Thunderbolt Series storage requires cables specifically constructed for Thunderbolt technology Go to LaCie 5big Thunderbolt Series User Manual 38 www lacie com for more information on cables that support Thunderbolt technology connected a cable that supports Thunderbolt technology to my new Mac bu
27. ormat pulldown menu shows the file system formats available for the disks when creating the RAID Select Mac OS Extended Journaled Mac OS Extended Mac OS Extended Case sensitive Journaled Mac OS Extended Case sensitive MS DOS FAT 9 Clicking on the RAID Type pulldown shows the available RAID configurations See About RAID for information on the different RAID options RAID ic Striped RAID Set RAID Set Estimated DI concatenated Disk Set 10 Fill in a name for your Striped or Mirrored RAID Set in the field RAID Set Name LaCie 5big Thunderbolt Series User Manual 28 RAID Set Name To create more than one RAID set click the Add button To create a RAID set drag disks or partitions into the list below To create more than one RAID set click the Add button New member diskz 12 Drag additional disks s to the same field the middle of the RAID tab Note that RAID 0 arrays can include two or more disks while a RAID 1 array can only be composed of two disks LaCie 5big Thunderbolt Series User Manual 29 RAID Set Estimated Size 4TB To create a RAID set drag disks or partitions into the list below To create more than one RAID set click the Add button New member LaCie One New member LaCie Two 13 To change the RAID Block S
28. people use JBOD so that they can assign each disk to a specific data storage task For instance you could put backups performed on Monday on the first disk Tuesday on the second etc Another use case is a mixed configuration three disks in a RAID 0 for speed intensive applications and two disks in a RAID 1 for backup MODIFY RAID In order to create a RAID array you ll need two disks RAID 1 or at least two disks RAID 0 that aren t already included in another RAID Follow the below links for instructions Delete a RAID Array Create a RAID Array RAID MODE OPTIONS Striped RAID Set RAID 0 A Striped RAID Set pairs the drives within an enclosure for enhanced transfer rates Data is stored across all disks in a striped pair allowing them to share the demands of reading and writing files Unlike a Mirrored Striped Set RAID 1 the available capacities of each disk are added together for maximum storage availability With its improved read write seek rates and maximum storage capacity a Striped RAID Set is a great complement to the extraordinary performance already offered by Thunderbolt technology Data is also easy to access since a RAID 0 stripe creates one logical volume that mounts on the desktop One disadvantage of a Striped RAID Set is the lack of built in data security In the event that one disk fails all the files become inaccessible since parts of each string of data are written across the striped pair Therefore LaCie hi
29. r compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Important info FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20 cm between the radiator amp your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter LaCie 5big Thunderbolt Series User Manual 40 The availability of some specific channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination The firmware setting is not accessible by the end user WEEE with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designed collection point for the recycling of waste electrical and Ms electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more informa
30. r switch If your LaCie 5big shipped with disks a single RAID 0 volume will mount on the desktop If it shipped without disks since no RAID array has exists a volume for each installed disk will mount on the Desktop If nothing mounts check Getting Help For details on changing or setting up a RAID array refer to About RAID LaCie 5big Thunderbolt Series User Manual 10 INSTALL DISKS HARD DISK COMPATIBILITY NOTES When adding a new disk to an empty slot consider a LaCie 5big Spare Drive LaCie disks are specially prepared and optimized for use with LaCie RAID products f you are installing non LaCie disks please check the list of supported Hard Drives LaCie cannot guarantee performance or functionality when using unsupported disks Only 3 5 SATA II or SATA III disks may be used in the enclosure LaCie recommends selecting disks that are equal in storage capacity For example if the first disk has a 1TB disk fill all the slots with 1TB disks INSTALL DISKS 1 Turn off the product 2 Remove empty disk tray s The disk tray s may be locked To unlock use the included disk drawer key to rotate the lock CLE CE CELL mu uum wu mum mum mm m e aps mmm sss a a a a a pP 3 Draw out the disk tray by inserting your finger into the space behind the disk tray handle and pulling Repeat the process if you are adding a second disk LaCie 5big Thunderbolt Se
31. ries User Manual 11 m NNNM NN EN NENNEN HR a a n n n a a o a a a a a a a a e aa BEB BEEBE BEEBE BBB E BEEBE Yr eoe ss OM 4 Install disk s in disk tray s 1 Place the empty disk tray onto the flat work area with the handle on the bottom left 2 Many disks have a label on one side and the printed circuit board on the opposite side With its label side facing up gently place the hard disk within the disk tray Keep the side with the printed circuit board on the work space and the SATA connector facing to the right The four tray screw slots should align with the disk s four screw holes 3 Using the Phillips head screwdriver carefully fasten all four screws into the four tray slots Do not over tighten the screws Repeat the process if you are installing multiple disks uc uu A 3 4 5 Insert full disk tray s Carefully insert the full disk tray into an empty disk slot Gently push the disk tray handle firmly until you feel it snap into place The disk tray handle should be flush with the back of the enclosure If you are adding the second disk insert it next LaCie 5big Thunderbolt Series User Manual 12 5 5 9 8 5 9 9 9 8 8 9 5 9 9 9 8 8 8 8 5 9 ata 6 Use the disk lock tool to lock the disk s in place 3 8 9 9 3 9 9 9 9 2 9 2 9 9 9 9 9 2 9 9 9 9 miu 7 Move on
32. t the Thunderbolt Series enclosure does a not power on and or b not receive sufficient power The Thunderbolt Series enclosure is not bus powered through the Thunderbolt cable You must connect the included power supply See Get Connected Problem My LaCie 5big had a disk failure Was it configured in a RAID 1 array If your RAID array was protected the disk failure did not result in data loss Follow these steps 1 Purchase a LaCie 5big Spare Drive new disk from LaCie or a compatible third party disk 2 Install the disk Refer to Install Disks for details 3 Rebuild the RAID array Refer to this article from Apple for instructions Was it configured in a RAID 0 or JBOD array If your RAID array was not protected the disk failure resulted data loss Replace the disk as described in Install Disks LaCie 5big Thunderbolt Series User Manual 39 LEGAL INFORMATION COPYRIGHTS Copyright 2013 LaCie All rights reserved No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of LaCie CHANGES The material in this document is for information only and subject to change without notice While reasonable efforts have been made in the preparation of this document to assure its accuracy LaCie assumes no liability resulting from errors or omissions in th
33. tion about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product X This symbol on the product or on its packaging indicates that this product must not be disposed of MANUFACTURER S DECLARATION FOR CE CERTIFICATION We LaCie solemnly declare that this product conforms to the following European standards Electromagnetic Compatibility Directive 2004 108 EC Low Voltage Directive 2006 95 EC TRADEMARKS Apple Mac Time Machine and Macintosh are registered trademarks of Apple Computer Inc Microsoft Windows XP Windows Vista and Windows 7 are registered trademarks of Microsoft Corporation Other trademarks mentioned in this manual are the property of their respective owners CANADA COMPLIANCE STATEMENT This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations JAPAN COMPLIANCE STATEMENT This is a Class A product based on the standard of the Voluntary Control Council for Interference from Information Technology Equipment VCCI If this is used near a radio TV receiver it may cause radio interference Install the equipment according to the manual LaCie 5big Thunderbolt Series User Manual 41 PRECAUTIONS Caution It is essential that you use only the power supply that shipped with your product since it is a shielded type power cord that meets FCC
34. to the next chapter Get Connected Caution To avoid potential problems caused by electrostatic discharge ESD it is recommended that you do not touch the hard disk s printed circuit board As a further precaution against ESD use an anti static wristband or an anti static mat to ground yourself when handling the hard disk LaCie 5big Thunderbolt Series User Manual 13 UNMOUNT VOLUME S USB FireWire Thunderbolt and eSATA external devices feature plug amp play connectivity which means that your LaCie storage can be connected and disconnected while the computer is running To prevent failures however it is important to follow these steps when disconnecting your device Drag the storage device icon to the Trash The icon pictured below is a generic USB device icon Your LaCie storage may be represented by an icon that looks like the device itself When the icon disappears from the desktop the storage device can be disconnected LaCie 5big Thunderbolt Series User Manual 14 ABOUT RAID The LaCie 5big Thunderbolt Series is compatible with a range of RAID options for a variety of uses It s preconfigured as a RAID 0 striped set to unleash its full soeed potential for data intensive applications such as HD video editing Or opt for a RAID 1 mirrored set for excellent data security Alternatively you could go without RAID and configure it in a JBOD Since in a JBOD configuration all disks mount independently many
35. uct up and product box or download PDF from the product page running Includes interactive 5 Support troubleshooting www lacie com support select your product then click the Pages topics for most Troubleshooting tab common problems Includes common 3 Manual troubleshooting See Troubleshooting Topics below topics Create an account on 4 Customer lacie com register Create an account here Support your product and fill www lacie com us mystuff login htm logout amp rtn2 mystuff out a support ticket Note LaCie is dedicated to providing high quality products that enrich the lives of our customers To help LaCie offer the best customer support we encourage you to create an account and register your product at www lacie com us mystuff login htm logout amp rtn mystuff You can give us important feedback as well as receive updated information on your LaCie device LaCie 5big Thunderbolt Series User Manual 36 TROUBLESHOOTING TOPICS Note Interactive troubleshooting a highly effective way to resolve problems with your product is available from www lacie com support Select your product then click the Troubleshooting tab Problem The front LED is solid red Fan malfunction Log in to LaCie technical support and create a support ticket for warranty service Problem One or more of the rear disk LEDs isn t on Is a compatible disk installed in the disk tray corresponding to that LED The LED turns on only
36. unch automatically following a successful installation The utility runs in the background while you work monitoring the LaCie 5big storage to verify the health of the RAID To manually check the health of your LaCie 5big 1 Go to the menu bar to click on the RAID Monitor icon LaCie 5big Thunderbolt Series User Manual 19 2 Select Open LaCie RAID Monitor Open LaCie Raid Monitor Macintosh HD lt lt Wm C 5 TueJan24 11 36 Q The LaCie RAID Monitor gives you an easy color coded reference to know instantly if your LaCie 5big is in good health Green indicates that the RAID is in working order LaCie Sbig SR Thunderbolt series Disk OK 1 amp 2 amp 3 amp 4 amp 5 7 Red indicates a problem with one or more disks in the RAID LaCie 5big Thunderbolt Series User Manual 20 LaCie 5big Thunderbolt Series User Manual 21 You do not have to launch LaCie RAID Monitor to receive alerts Should one or more disks encounter problems the LaCie RAID Monitor icon in the menu bar will blink with an exclamation mark inside a triangle e If you receive the alert open LaCie RAID Monitor for more details UNINSTALLATION Run the Uninstaller from the dmg file Dragging the program icon to the Trash will not completely remove the utility from your computer JAANA LaCieRAIDMonitor 1 0 1 1 of 2 selected 7 MB available Deh RAID Monitor LaCie RAID
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