Administrator Manual
Contents
1. the user is typically their first and last names potentially including their rank The Sort By field is used for sorting this user s name appropriately in lists It is typically their last name As you enter the user s Full Name the system will attempt to guess the appropriate value for the Sort By field but you may need to correct it The Password and Confirm Password fields allow you to set the user s initial password The default password is welcome If the Force user to change password on next login box is checked the user will be required to change their password the next time they log in We recommend checking this box The Permissions field allows you to determine the permissions for the user which include e The Annotate permission allows a user to add edit and delete annotations and flags during playback It is always possible to add annotations and flags during recording regardless of the setting in this dialog e The Export permission allows a user to burn a DVD or to export an audio file a video file a snapshot the list of annotations and other PDF CSV reports e The Backup Restore permission allows a user to backup a session that can later be restored to CaseCracker See pages 13 15 for more information on how to backup restore This will provide an archival copy of the interview with annotations and flags that can be restored to CaseCracker later NOTE This file can only be read by CaseCracker s2. to Checking the Allow users to browse to other folders box will allow users to change to other folders within the filesystem Configure Saving to File Default Folder mE 3Browse O Allow users to browse to other folders 0K og cancel e Allow export to USB devices If you would like to enable export to USB devices check the Allow export to USB devices box e Allow export to FTP servers If you would like to enable export to a FTP server check the Allow export to FTP servers box and click the Configure button to the right to view the window below Configure FIP Server F FTP Server FTP Server URL ftpyftp YourServercom This should be the full path to the folder on the FTP server where you want the files to go for instance ftp ftp cardinalpeak com casecracker Username FTPuser Password lececccce Z Test O Allow users to specify URL and account info ok 38 cancel e Allow export to Evidence Management System If your department uses an Evidence Management System check the Allow export to Evidence Management System box and click the Configure button RM Evidence Management System Export IEB Default Folder A gt ok X cancel 2014 Cardinal Peak LLC July 2014 Page 12 f The Auto Export feature will allow CaseCracker to automatically export a session to an Evidence Management System or as an MPEG 4 to a file location immediate
3. CASECRACKER by Cardinal Peak CaseCracker Administrator Manual For version 4 2 of CaseCracker Interview Management System last revised July 2014 Table of Contents 1 System Overview 1 2 Users and Groups 1 3 Setup 6 4 Disk Usage 12 5 Backing Up and Restoring Sessions 13 6 Validating Watermarks 16 7 Setting the Time and Date 16 8 Viewing the Event Log 18 9 System Alerts 19 Appendix Support Tools 21 Initial Configuration Checklist 21 2014 Cardinal Peak LLC July 2014 Page 1 1 System Overview The CaseCracker Interview Management System is designed for the recording of law enforcement interviews It typically consists of an interview room containing a covert microphone and one or two covert or overt cameras Elsewhere in the building an interview monitoring station contains the CaseCracker workstation as pictured below Door The remainder of this document details the operation of the system from the perspective of an administrator of the system User tasks are covered in a separate document titled CaseCracker User Manual Please familiarize yourself with this document first NOTE Unless otherwise noted the tasks outlined in this manual require you to be logged in to the system with administrator privileges 2 Users and Groups The general mode of operation of the CaseCracker system 1s that each user including administrators should log in using their own account This preserves the integrit
4. Description User logged in User logged in Creating new session Subject Carly Manually deleting session with ID 1 Creating new session Subject CArly User viewed session with Subject CA User viewed session with Subject CA User viewed session with Subject CA User viewed session with Subject CA User logged in Manually deleting session with ID 1 User launched a shell window Creating new session Subject test User viewed session with Subject te Changing automatic deletion date fo c To export the Event Log Select File gt Export Event Log from the Event Log menu The event log can be exported as a CSV file compatible with Microsoft Excel or PDF 2014 Cardinal Peak LLC July 2014 Page 19 File Export for Event Log Report toe File Export Destination Burn to CD ae opera Burn to Data DVD Attach to Email Save to File Save to USB Device Upload to FTP Server Format Portable Document Format PDF oK 2 cancel d To close the Event Log Select File gt Close from the Event Log menu or click the X in the upper right corner of the window 9 System Alerts In case of a system event that needs user attention the CaseCracker Alert dialog will be displayed with information about the problem CaseCracker Alert AM CaseCracker Alert System Message af Dismiss There are two types of system alerts a RAID Alert I
5. Setup Names Recording Auto Deletion Live Streaming Exporting Auto Export Delete sessions automatically By default delete 365 days after uploading You can always override the automatic deletion for a particular session by selecting Change Deletion Date from the Session menu X Cancel If the Delete sessions automatically box is checked then the system will automatically delete the video after the specified number of days from the time of recording 1 To override the automatic deletion for any particular session Select the session in the main window and then select Session gt Change Deletion Date from the main menu The following dialog box appears Session Deletion Minute 43 E 2 Cancel From this dialog you can select a new date and time for the session to be automatically deleted You can also keep it until it is manually deleted by turning off the Delete this session automatically checkbox These changes will only affect this session 2 To delete a session immediately Select the session in the main window and then select Session gt Delete Now from the menu 2014 Cardinal Peak LLC July 2014 Page 9 d Select the Live Streaming tab to enable or disable the OnDemand feature System Setup es System Setup Names Recording Auto Deletion Live Streaming Exporting Auto Export g p g p X Cancel If the Enable streaming of live interviews over the
6. Watermark Validation lt Watermark Validation Session is valid Session fingerprint is Of bl b2 c7 S6 fe 2c 21 25 5 29 26 4d c4 39 23 12 fb 6e 57 Export to PDF Close The Export to PDF button will produce a PDF of the session fingerprint 7 Setting the Time and Date In order for time and date stamps to work correctly it is important that the system has an accurate idea of the current time There are two ways to configure time Using the static method you simply set the system clock to the correct time and date from there the system will keep reasonably accurate time including making adjustments for daylight savings time as needed Using the dynamic method your system can be configured to periodically synchronize to the current time over the Internet using a publicly available timeserver 2014 Cardinal Peak LLC July 2014 Page 17 a To configure the time and date select Tools gt Set Time Date from the main menu The following dialog will appear Time and Date Settings Time 16 Date Sun Mon Tue Wed Thu Jt Help Unlock E Close e To configure the current date and time statically simply enter the values here and then select a Time Zone e To configure the system to dynamically synchronize over the network with a public server choose Keep synchronized with internet servers from the Configuration drop down menu The following window will appear prompting you to choos
7. aseCracker as an Administrator or a user with administrative privileges 3 From the CaseCracker Main Window escape to the shell by selecting Help gt Escape to Shell advanced Type the following into the shell window cd media press Enter ls press Enter At this point there should be a listing in light blue saying cdrom If you do not see this then type sudo mkdir cdrom type your password and press Enter then sudo mount t udf dev cdrom media cdrom type your password and press Enter 4 If you are restoring from a backup created with an earlier version than CaseCracker 3 0 than do the following Otherwise skip to step 7 Type the following into the shell window mkdir tmp backup restore press Enter cd tmp backup restore press Enter tar xf media cdrom session XXX nut NOTE Substitute XXX with the session ID in the command above 5 Return to the CaseCracker Main Window and select File gt Restore from Backup 6 In the Please locate the sessioninfo file window double click on media in the Folders column followed by double clicking cdrom also in the Folders column NOTE If you followed step 6 you will double click tmp in the Folders column followed by double clicking backup restore also in the Folders column 7 Inthe Files column select sessioninfo and select OK 2014 Cardinal Peak LLC July 2014 Page 15 The restore process wi
8. because she is an administrator If she wasn t an administrator she would only see session 4 and 5 because she is the owner of session 5 session 4 is in the Security group which she is a member of Bob can only see session 5 because this session is available to All Users He cannot see session 1 because Fred kept this session private or sessions 2 3 or 4 because he is not member of either of the groups associated with these sessions Setup To enter setup select Tools gt Setup and the following dialog will appear a System Setup E a System Setup Names Recording Auto Deletion Live Streaming Exporting Auto Export Department Incident Name case Number Inputs Input 1 Room 1 Input 2 Room 2 X Cancel Select the Names tab to enter the name of the Department The Incident Name field is customizable to your agency for example Case Number The Inputs field refers to the names of up to two recording inputs i e your Room names 2014 Cardinal Peak LLC July 2014 Page 7 b Select the Recording tab to configure recording parameters System Setup en gg System Setup ws Names Recording Auto Deletion Live Streaming Exporting Auto Export Video Quality Picture in Picture O Best 640x480 Input 1 Upper right corner v Better 320x480 Input 2 er right corner v O Good 320x240 bpp 2 x Allow users to pause during recording O Prompt use
9. e a time server Time and Date Settings Time zone ES America Denver Configuration Keep synchronized with Internet servers M Time servers i Help 2014 Cardinal Peak LLC 8 Viewing the Event Log The following actions are logged to the system event log Add record a session View a session Change a session s expiration date Delete session Add user Edit user Delete user Burn DVD Log in Log out Add filesystem Delete filesystem Change permissions Escape to shell July 2014 Page 18 a To access the system event log Select File gt View Event Log from the main menu The Event Log viewer appears 07 02 12 Log In 08 24 12 Add Session 08 24 12 Delete Sessio 08 24 12 Add Session 08 24 12 View Session 08 24 12 View Session 08 24 12 View Session 08 24 12 View Session 08 24 12 Log In 09 24 12 Delete Sessio 09 24 12 Escape to Sh 09 24 12 Add Session 09 24 12 View Session 09 24 12 Change Expir 09 24 12 14 38 42 10 07 50 10 09 24 10 09 43 10 09 52 10 10 34 10 13 50 10 20 43 10 24 47 14 04 49 14 04 57 14 05 20 14 08 02 14 11 31 14 27 19 root administrato administrato administrato administrato administrato administrato administrato administrato administrato administrato administrato administrato administrato administrato Events are sorted in chronological order b To get more details on any event Select it and double click on it v Event Log
10. eaming Exporting Auto Export Allow export via email Configure Allow export to files Configure Allow export to USB devices Configure O Allow export to Evidence Management Systems Adminstrators can always export to any destination X cancel e Allow export via email If you would like to enable email check the Allow export via email box and click the Configure button to the right to view the window below Enter in your department s outgoing mail server authentication if necessary and a from email address Click the test button to send a test email to confirm settings NOTE Video file sizes are limited using this export option Configure Email Server r3 Email Server Ea a Outgoing Mail Server SMTP smtp YourServer com e g smtp mail yahoo com O Server requires authentication Username Password From Email Address linfol YourServer com e g info cardinalpeak com Z Test ok X cancel e Allow export to files If you would like to enable export to the filesystem which could be a location on your Department s network 1f this CaseCracker workstation is configured as a network client check the Allow export to files box and click the 2014 Cardinal Peak LLC July 2014 Page 11 Configure button to the right to view the window below Use the browse button to choose the default folder that files will be exported
11. le to inadvertently miss configure your system Burn Diagnostic CD allows you to burn a CD that contains a reasonably complete snapshot of the state of your system You can then send this CD or email the file to Cardinal Peak for analysis Allow Remote Login allows Cardinal Peak to login to your CaseCracker for diagnostic purposes Your system must be connected to the network to allow remote login Play Test Sound is used to test audio configuration USB Contact Closure Test checks whether or not any USB devices are connected and working properly Initial Configuration Checklist The following checklist provides a handy reference to ensure that you ve performed initial system configuration correctly Change Administrator password Add groups to the system optional Add users to the system Configure automatic deletion policy Configure recording parameters Set the time and date Configure export options 2014 Cardinal Peak LLC
12. ll start Depending on the size of the session it may take several minutes to restore Once the session has completed restoring click OK Return to the Shell window that was previously opened and type the following sudo umount media cdrom Press Enter 10 Close the shell window 11 Eject the backup DVD from the CD ROM drive c Restoring from a USB backup Plug in the USB drive containing the session that you would like to restore to the CaseCracker unit Log into CaseCracker as an Administrator or a user with administrative privileges From the CaseCracker Main Window go to File gt Restore from Backup Double click on media Double click on the USB drive Double click on the session you would like to restore Double click on the file sessioninfo After the session restores you must first unmount the USB drive To do so select the Help gt Escape to Shell advanced Type the following into the shell window umount media XXX NOTE Substitute XXX with the name of the USB drive in the command above 10 Remove the USB drive from the CaseCracker 2014 Cardinal Peak LLC July 2014 Page 16 6 Validating Watermarks CaseCracker s watermarking feature verifies that the audio and video associated with a session have not been modified since recording a To validate an interview highlight the session and select Session gt Validate Watermarks The following window will appear
13. ly after the session has finished recording v System Setup x om System Setup es Names Recording Auto Deletion Live Streaming Exporting Auto Export Export type Export video audio to Evidence Management System x Export Folder Browse X Cancel 4 Disk Usage Your system has been configured with internal hard disk s for video and audio storage this is in addition to the system s root hard disk which stores the operating system and other software as well as numerous configuration files It is possible to add external storage to the system by purchasing one or more Network Attached Storage NAS devices NOTE Due to security considerations and the high data access rates that are required for proper operation Cardinal Peak only certifies the system for use with certain approved NAS devices Please contact Cardinal Peak for details 1 To see a list of the configured disks and NAS units Select Tools gt Manage Disk Storage from the main menu The following dialog box appears B Configured Disks and NAS Units E3 datal Available Add New Status Delete gt 4 Close 2014 Cardinal Peak LLC July 2014 Page 13 The first entry in the list usually datal refers to the CaseCracker workstation s internal data disk Any NAS units you have configured will also appear in this list g To ascertain a particular session s size and storage location Selec
14. n the unlikely event of a hard drive failure we ve added a special RAID monitoring function to alert the operator of a problem This feature is only available in some systems and typically means a replacement drive may be needed soon to prevent data loss You should contact CaseCracker support immediately and provide the 2014 Cardinal Peak LLC July 2014 Page 20 information displayed in the alert dialog You can press the Dismiss button to close the dialog The system will keep reminding you if this problem continues Important Failure to address this error could result in a loss of data b Low Battery Warning This alert indicates the laptop battery charge is getting low Please connect the laptop to the power outlet Press the Dismiss button to close the dialog 2014 Cardinal Peak LLC July 2014 Page 21 Appendix Support Tools In the event your system needs technical support there are three options available from the Help menu when you re logged in with administrator privileges that aid Cardinal Peak in remotely debugging your system Although you should never need to access these options unless instructed to do so by Cardinal Peak the functionality 1s as follows Install New Version allows you to install CaseCracker upgrades from an upgrade CD software support contract required Escape to Shell allows you to access a Linux command prompt It is intended for expert users only as it is possib
15. network box is checked users can use the OnDemand web interface to remotely view both live and previously recorded sessions Unchecking this box disables the OnDemand web interface To log in to OnDemand from a remote PC users must browse to the IP address shown at the bottom left hand corner of the CaseCracker main screen You are logged in as Administrator hT p a a a a a aa aA any fou have administrator privileges IF address 192 168 0 150 OnDemand is supported on Windows Vista Windows 7 and Windows 8 running Internet Explorer 9 11 More information about OnDemand can be found in the OnDemand SetUp Manual document which 1s located on our website at www casecracker com under the resources tab or from your CaseCracker workstation under the Help Menu e The Exporting tab allows exporting of video audio image snapshots annotations event log and session report to a variety of different destinations In order for this functionality to work you will need to connect CaseCracker to your network and configure the following destination s per your department s policy Regardless of the settings on this tab Users who are not Administrators will only be able to export video audio image snapshots and annotations if they have Export permission for the session in question see page 4 2014 Cardinal Peak LLC July 2014 Page 10 System Setup We System Setup Names Recording Auto Deletion Live Str
16. oftware 2014 Cardinal Peak LLC July 2014 Page 5 e The Delete permission allows a user to immediately delete a session to change its deletion date and to prevent it from being automatically deleted The Delete permission has 3 options no one can delete the session only the user who owns the session may delete it and user may delete any session regardless of if they own the session or not e The Administrator permission gives the user administrator level access to the system Administrators are denoted with a red icon in the User Manager dialog NOTE We recommend you limit the number of people who have this permission as it is possible for a user with administration privileges to inadvertently misconfigure important system parameters e The Groups field is used to select the groups that the user will be a member of If no groups are selected the user will only see their own interviews or any interview marked for All Users by his her original author 3 To edit an existing user Select the user s name from the User Manager and click the Edit button See the description on page 4 under To add a new user for an explanation of this dialog box 4 To delete an existing user Select the user s name from the User Manager and click the Delete button You will be prompted to confirm your action NOTE Deleting a user will not delete the video s associated with that particular user Those videos will
17. r to start stop external DVD recorder Allow users to swap the main and PIP images 38 Cancel The video quality setting controls the tradeoff between high video quality on the one hand and longer recording capacity on the other e Good quality is designed to be sufficient for most applications It is roughly equivalent to VCR quality e Better quality offers higher video resolution and clarity It is better than VCR quality but not quite as good as movie level DVD quality e Best quality setting provides the highest resolution available however it places demand on the system s CPU and results in large file sizes e Picture in Picture PIP enables or disables PIP and determines in which quadrant on the monitor the small box appears e If the Allow users to pause during recording box is checked users will be permitted to pause recording e If the Prompt user to start stop external DVD recorder box is checked the user will be prompted to start an external DVD recorder at the start of each session and stop at the end of each session e If the Allow users to swap the main and PIP images box is checked users will be able to swap the main camera view with the PIP camera view during recording NOTE All swaps that are made during recording will show on the final recording 2014 Cardinal Peak LLC July 2014 Page 8 c Select the Auto Deletion tab to configure deletion settings System Setup an System
18. sociated with the group it will merely de associate the group s sessions from the group s members i e the members of the deleted group will no longer be able to access the sessions in the deleted group except if a user owns created any particular session c User Accounts Each user of the CaseCracker system should have their own user account which allows the user to log into the system l To add modify and delete user accounts Select Tools gt Manage Users from the main menu The following dialog will appear showing all the currently configured user accounts User Manager pat User Manager Use the buttons on the right to Add Edit and Delete users Press Close when done amp Joe Friday Add New amp Sgt Jones amp Sgt Smith Edit Delete X Close 2014 Cardinal Peak LLC July 2014 Page 4 2 To add anew user Click the Add New button The following dialog box appears User Editor oiix pl User Editor Edit the user properties below Press OK to save your changes or CANCEL to exit without saving Full Name sgt Smith Sort by Smith Password jeeeccoeoooon gt gt gt Confirm Password jeeocccoeoooon gt gt gt O Force user to change password on next login Permissions Annotate Export O Backup Restore Delete fany session v O Administrator None User owned sessions 3A Homicide Select All Clear All ok X cancel The Full Name of
19. still be accessible by members of the group the video is associated with If the video was marked as Interviewer Only an administrator may assign the video to a new user or group using the Change Session Information option For an example of group and user accounts consider a CaseCracker system configured with the following users and groups Session 2 ea oy Fred a R 4 Q Session 1 a es Steve oe Susan Bob private Ep edm Session 3 Session 5 Fargo all users The Forensic group members are Fred Fargo and Steve The Security group members are Steve and Susan 2014 Cardinal Peak LLC 3 July 2014 Page 6 Fred can see sessions 1 2 3 and 5 because he 1s the owner of session and 2 session 3 is in the Forensic group which he is a member of and session 5 1s available to All Users Fargo can see sessions 2 3 and 5 because he is the owner of session 3 session 2 is in the Forensic group which he is a member of and session 5 is available to All Users He cannot see session 1 as Fred kept this session private and he cannot see session 4 as Steve has recorded this session in the Security group Steve can see sessions 2 3 4 and 5 because he is the owner of session 4 session 2 and 3 are in the Forensic group which he is a member of and session 5 is available to All Users He cannot see session 1 as Fred kept this session private Susan can see all sessions
20. t the session from the main window and the select Session gt Info from the menu The size and storage location are listed in the bottom of the info window h To adda NAS to the system Please contact Cardinal Peak support for instructions i To delete a NAS from the system Select the NAS from the list and click the Delete button You will be prompted to confirm your action NOTE When you delete a NAS from the system you are also deleting all the video stored on that NAS 5 Backing Up and Restoring Sessions a Backup To conserve storage on the hard disk you can backup a session that can be loaded back to CaseCracker later You may backup to DVD file location or USB device Select one or more sessions and go to File gt Backup session to view the window below Select the destination and click OK This will give you an archival copy of the interview with annotations and flags that can be restored to CaseCracker later NOTE This file can only be read by CaseCracker software File Export for Session Backup Br File Export Destination Burn to Data DVD Burn to Data DVD Save to File Save to USB Device Please insert a blank DVD in the drive Format CaseCracker Backup ok X Cancel b Restoring from a DVD backup 1 Insert the DVD backup of the session that you would like to restore into the CD ROM drive on the CaseCracker unit 2014 Cardinal Peak LLC July 2014 Page 14 2 Log into C
21. the system without ever having to create any groups CaseCracker allows an unlimited number of groups to be created for purposes of segmenting interviews recorded on the CaseCracker system The groups can have an unlimited number of users We will cover how to manage user accounts on page 3 1 To add modify and delete groups select Tools gt Manage Groups from the main menu The following dialog will appear showing all the currently configured groups Group Manager PUN Group Manager Use the buttons on the right to Add Edit and Delete groups Press Close when done Add New Edit Delete X Close 2014 Cardinal Peak LLC July 2014 Page 3 2 To add anew group Click the Add New button The following dialog box appears by Group Editor Group Editor Edit the group properties below Press OK to save your changes or CANCEL to exit without saving Group Name Detectives Group Members Joe Friday amp Sgt Jones amp Sgt Smith Select All Clear All ok X cancel The Group Name is typically a department Internal Investigations Detectives Homicide etc but can be anything that is meaningful to the department The Group Members box allows the administrator to select the members of the group by checking the box to the left of the user names or using the Select All or Clear All buttons NOTE Deleting a group will not delete the users and sessions as
22. y of the event log since actions on the system are logged with the name of the currently logged in user As an administrator you must create accounts for all users before they can use the system a Special Accounts CaseCracker is shipped with two special user accounts that cannot be deleted the Administrator and root accounts The Administrator is the top level or master administration account By default the password for the Administrator user 1s welcome though this can be changed by logging in as Administrator and selecting Tools gt Set Password from the menu bar 2014 Cardinal Peak LLC July 2014 Page 2 Set Password Ba Set Password Setting password for administrator Current password New password Confirm new password ok X cancel The root user provides privileged access to the underlying Linux operating system and should be used only under the instruction of a Cardinal Peak support engineer The password for the root user is always the same as the password for the Administrator user NOTE You should change the password of the Administrator user immediately System Groups Groups allow the visibility of any interview to be limited to the selected group of users preventing non members from unauthorized access As an administrator it is your responsibility to create and maintain groups Note that using groups in CaseCracker is optional and it is quite common for small departments to use
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