pdf document: Service definition
Contents
1. TRANSFORMATION ENGINE Transfer and migration of customer workloads between providers Transformation Engine Virtual Server Dror environment A Application Sow Image in format A Automated without manual ae effort Conversion Modification configuration toformatB parameters Virtual Server ey environment B Application fmo T Systems Limited G Cloud 6 December 2014 DECISION ENGINE Definition of requirements to identify the best cloud solution Virtual environments Infrastructure as a service Open Stack 5 Amazo Windows ae n Azure Services IT department Software on Lightweight Environment development environment disaster recove to migrate snviroaman for an for virtual from public to application environment private cloud sal at gt T eo 2X 20 25 AE Application User IT staff developers department CLOUD BROKER AS A SERVICE Two delivery models via separate network connections DSI vCloud T Systems Services Private network Internet Internet Public Private Cloud Broker Cloud Broker Multi tenancy Multi tenancy cloud broker cloud broker Internet Private network Page 5 of 14 G Cloud Service Definition for Cloud Broker 2 1 1 Integrated ecosystem Manage linked cloud services with ease on a central platform You can manage all your services from the cloud provider via one access point You can create start stop and delete workloads us2. v7 Amazon Web Services y f p i Sg Windows Azure FRONT END WEB PORTAL DECISION ENGINE service Catalog Tagging Adjustable Weights Cloud Comparison API Connections Security F Systems EUCALYPTUS Sg Windows Azure Private Clouds The Cloud Broker includes the following functions and services 2 2 1 Provider support The Cloud Broker supports different cloud infrastructure providers CIPs The currently supported technologies are e VMware vCloud e g T Systems Dynamic Services for Infrastructure with VMware vCloud Datacenter Services e Amazon Web Services AWS e Microsoft Azure T Systems Limited G Cloud 6 December 2014 Page 7 of 14 G Cloud Service Definition for Cloud Broker e HP Cloud e Eucalyptus e OpenStack The Cloud Broker enables access to the management functions of different CIPs You can log in to these providers with your account login details and then use and control resources via the central standardised interface The Cloud Broker includes the following functions e The determination and listing of the available resources e VM provision and management e The provision of IP addresses e The creation deletion allocation and separation of storage volumes e Creation deletion and provision of virtual networks and entry of information about firewalls ports security and load balancing e Creation and deletion of catalogs and synchron
3. T Systems Limited Document Ref GC6 CLBRK v0O1 Date December 2014 G Cloud Service Definition for Cloud Broker Table of Contents 1 1 1 2 1 3 2 1 2 1 1 2 1 2 2 1 3 2 1 4 2 1 5 2 1 6 2 1 7 2 2 2 2 1 2 2 2 2 2 3 2 2 4 2 2 9 2 2 6 2 2 2 3 2 3 1 2 3 2 2 3 3 2 4 2 4 1 2 4 2 2 4 3 2 4 4 2 4 5 2 4 6 2 9 T Systems Limited G Cloud 6 December 2014 Overview of the Service iitisivonsccseimetindiceniernnneeneneninementenes 4 VV Mak SAGIOUCIBIOK Ol sirasieinn i ana matagioiein 4 SCOPE Ol SORVIC OS susanna ei E a Ea Enia enak 4 GIO BrOK BC Cel aa A EE s 4 Detailed Service Definition rsesvessennateresssysucnnsecustuetsrsesverevesiaetorsuereredasdvesesseeuss 5 Key elements of the Cloud Broker c cccccceececeeeeeceeceeseeeeseeeeseeeeeseeeesaeeesaes 5 Integrated ecosystem cccccseccceeeccececeucecseeceueeceueeceeeceucessueeseeessusesseesseeesageess 6 Sustainable trAnSPArency ccccceecccsscceceeeeceeececeeeceeeeeeeeeseeeeeseeeesseeesseeeessnees 6 PTC CS INCI MO serrr ENE urement etna aces E EN E NN Fe 6 Decision CHC IING ta nexisi thatierottenemendi thacanctanannnms aaananctaaanenm aaananetanamei thaterelenemeoitioneroins 6 AOMA SC ANG secre seceecrotan Gea E nn Gasuncauinnhs 6 ransformation engine cccccceccceecceeeceeeeeeeseeeceeeceeesseeceeesaeeseetsesseeeteeeteeeneeees 6 we 01 0 Oc te bm PIVE c nee E E 7 The Cloud Broker Services Base ccccceececeeceee
4. automatically provides additional resources during peaks Moreover a load balancer enables you to distribute the load across multiple clouds 2 1 6 Transformation engine Move and migrate workloads between providers for example if you want to reduce costs and decrease or increase security What s more you can create redundant scenarios and even switch between a public and a private cloud T Systems Limited G Cloud 6 December 2014 Page 6 of 14 G Cloud Service Definition for Cloud Broker 2 1 7 Public aaS Private aaS The Cloud Broker is operated on T Systems multi client platform There are two provisioning models available with a network connection via the Internet Public as a Service or via a VPN Private as a Service 2 2 The Cloud Broker Services Base The Cloud Broker offers a combined solution for managing multi cloud environments It is an overlay management service and therefore does neither impact the underlying clouds nor interact with any data in these The Cloud Broker has successfully completed a rigid security review by Deutsche Telekom s group information security to ensure compliance with German and European data privacy laws Public Clouds Cloud Management Portal User Identity Organization Reporting amp Management Billing Into Alert Notification Budgeting amp Approval amp Monitoring Workflows Automation Transformation Scaling Backup Engine Self Service Portal Cloud AES
5. for the respective application scenario This is giving rise to so called multi clouds in organisations in other words a mix of mainly unintegrated cloud solutions A result of this is the need to maintain several management interfaces manually and in parallel On top of that there is no integrated reporting and therefore seldom the information needed for internal charging Multi cloud does not only span the public or private cloud but also for example local virtualised environments as well In practice and without the Cloud Broker the multi cloud challenge often results in being tied in to a cloud provider vendor lock in which makes it impossible to switch quickly As a result the originally intended flexibility is lost The Cloud Broker from T Systems is a service layer on a highly secure platform It allows a number of laaS cloud environments to be linked consistently and managed with ease A central portal provides an at a glance view of all integrated platforms costs and access rights It is a simple way to manage platforms and switch effortlessly between offerings and providers The Cloud Broker also handles the search for the right cloud offer and migration from A to B at the touch of a button 1 3 Cloud Broker Benefits e Central cloud portal to manage all services e Find the ideal cloud at the touch of a button e Gain transparency across all laaS cloud solutions e Allocate costs to the correct cost centre and assign quotas to u
6. test phase Access to the test version shall end automatically after the expiry of the one month test phase The data from the test version shall be deleted no later than 30 days after the end of the test phase 2 9 Customer responsibilities Network connectivity to a connect to the Cloud Broker and b connect to the target clouds is excluded from this service 2 10 Technical requirements Please see section 2 2 1 for information related to the clouds that are supported The local virtualised environment may require specific network configuration to enable it to be addressable from the internet T Systems recommends the use of a cloud manager rather than opening up hyper visors to the internet 2 11 Details of any trial service available A free one month trial for the Cloud Broker can be ordered subject to technical and operational feasibility which includes a base package for the management of up to 50 virtual machines During the test phase no additional services are available In addition no availability values are guaranteed for the service during the testing phase The trial ends automatically if not actively extended by the customer Further information can be found at http test and order t systems com T Systems Limited G Cloud 6 December 2014 Page 12 of 14 G Cloud Service Definition for Cloud Broker 2 12 Service exclusions The transformation engine is only supported with T Systems Dynamic Services for Infras
7. e window T Systems will keep disruption to the service caused by maintenance windows to a minimum and implement the necessary maintenance windows outside peak times during the night T Systems will inform customers of the maintenance window periods in good time in advance Maintenance window periods are not included in the calculation of availability 2 4 5 Service Levels The service level is 99 0 measured 24x7 on a monthly base excluding scheduled maintenance windows 2 4 6 Service Constraints The lines and connections needed for access to the Cloud Broker platform the necessary communications equipment and the use and provision of the relevant cloud environments of the cloud infrastructure providers are not covered by this service 2 5 Additional Services By agreement and subject to technical and operational feasibility T Systems can perform the following additional services against payment of a separate charge as detailed in the available price list a Increase in the number of usable virtual machines It is possible to increase the number of usable virtual machines in stages b Transformations You can carry out the migration of workloads between different cloud providers with the transformation engine T Systems offers various packages with a stated number of transformations per package The packages additionally include storage space for an image library The storage space can only be used to carry out transformatio
8. ecurity Classification Policy GSCP states that the customer will remain responsible for obtaining accreditation of its end to end environment Bic Details of the level of backup restore and disaster recovery that will be provided Data within the Cloud Broker is backed up Disaster recovery functionality will be added to the service as part of the release roadmap during 2015 The disaster recovery will be based on the underlying platform which is highly available even today T Systems Limited G Cloud 6 December 2014 Page 9 of 14 G Cloud Service Definition for Cloud Broker 2 3 3 Details of onboarding offooarding processes and scope The Cloud Broker is a self service cloud service Additional onboarding can be provided upon request 2 4 service Management details 2 4 1 Support a Online support Initial Support is provided in the form of online instructions in both English and German b E mail support T Systems will provide free of charge support via e mail in order to respond to general questions as well as questions on the technical functions of the Cloud Broker portal This Support service generally responds to customer inquiries within 48 hours during weekdays c Technical hotline support T Systems answers general questions on the installation and operation of The Cloud Broker on a special customer service number that is subject to a charge The hotline is available on weekdays between 8 00am and 5 00pm Please no
9. eeeeceeeesaeeeeseesesseeeeseeeesaeeeees 7 Provider SUD DOM iorersschassasciorceyecasyscosenyecasuscosenyedaiasyscasetyecasyscoremecaises 7 Virtual Machines VIVES ssncsnaccanncsnaccenacnacamncan o E E E E E E E E 8 Provision MECHANISM asesinaron niani in Ea 8 Administration Identity and Role Management ccccccceeeseeeeeeeeeeeeeeeeees 8 Additional services ccccccccecccececeeeceeeceeeceeeceeeceeeseeeteueceueceeeseeeseeseeesseeteeeseeees 9 PG CC SS e tice es E EE E E E eeememe le 9 Jser Manual tascteeccdesugestasebnece desuaesteseencca n aE dequaestatebnesa REEE Rik 9 Hiormalon ASSURANCE foc nccdaccsecel neeecacionesedacysnscbonnguadauzeuaconcsesdiarsendhocsmediorees 9 Security Business Impact LOVEl sicdscscnicscnnensensscesetnsnnosehasnsiereeoenensseedeeeenierseextdeen 9 Details of the level of backup restore and disaster recovery that will be OMICC aee e E E 9 Details of onboarding offboarding processes and SCOpe s ssessersereereeen 10 Service Management details cccccccceececeeceeeeeeececesseeeeseeeessaeeeseueesaaeeesees 10 SUPPO eE E E E E E eee 10 Provision ready for OPELAtiON ccccccceecceeeceeeeceeeceeeeseeeeeeeeseeeseeeseeeeseeesaeeess 10 Operation of the server and system components cccceeeeceeeeeeeeeeeeeneeeeees 10 Maintenance WINKOWS ccccceeccecceeeceeceeeceeseeceeeeeeceeeseeseeeseeseeeseeseeeseeseeesees 11 DOV ICCC Y GIS or O OE O E 11 SENICE CONSTA oi
10. ing just one interface Cost reporting offers you full cost control and transparency at all times You can introduce control and governance without limiting the cloud users in the range of choice Also you are increasing the security by reducing the management complexity as well as having a central place of logging 2 1 2 Sustainable transparency Create consolidated billing processes for all types of cloud services on a cost centre or project basis View all relevant cost information and flexibly manage management rights in a self service portal where you can see and control management activity 2 1 3 Interfaces inclusive The Cloud Broker is open for integrating standardised services in other words vendor API interfaces are supported Cloud services such as DSI vCloud from T Systems Amazon Web Services Windows Azure and others are already integrated Cloud services and also on premise environments based on the following technologies can be integrated without any difficulty VMware vCloud Eucalyptus Hewlett Packard Cloud and OpenStack 2 1 4 Decision engine Find your ideal cloud solution at the touch of a button Simply enter the number of CPUs the required working memory the desired geographical location or security requirements and the system will automatically find the most suitable laaS cloud solution 2 1 5 Automatic scaling For Amazon Web Service the system continuously checks the load on the virtualised environment and
11. isation with other catalogs e Snapshot management e Security group administration The function may differ depending on the CIP Individual functions can be removed or supplemented at any time depending on the support of the CIPs 2 2 2 Virtual Machines VMs The virtual machines are provided by the cloud providers or on premise by the customer The Cloud Broker itself does not offer VMs on its own 2 2 3 Provision mechanism The Cloud Broker is a self service cloud service and does not require any provisioning All that you need are your login credentials to start using the service The provision mechanism for virtual environments in the target clouds is a key functionality of the Cloud Broker The Cloud Broker performs specified tasks on workload levels in the cloud infrastructure via the frontend interface This could involve routine tasks such as starting stopping VMs adding deleting VMs user administration etc 2 2 4 Administration Identity and Role Management The customer or an administrator that has been appointed will have the opportunity to set up other users and allocate particular roles with the appropriate rights This does not only enable a role based system for managing clouds it also includes a quota setting function with approval work flows within the Cloud Broker T Systems Limited G Cloud 6 December 2014 Page 8 of 14 G Cloud Service Definition for Cloud Broker 2 2 5 Additional services The Cloud Broke
12. ns It is not used for storing the cloud data of the individual users or for other purposes c Customer specific services Separate customer specific services and consulting can be agreed with T Systems in accordance with the published Skills for the Information Age SFIA rate card 2 6 Training The Cloud Broker is a self service cloud service Additional training can be provided upon request T Systems Limited G Cloud 6 December 2014 Page 11 of 14 G Cloud Service Definition for Cloud Broker 2 7 Ordering and invoicing process Upon acceptance of the standard Terms amp Conditions for the service you can start a 30 day free trial base package You can then submit an order for the continuous service at any time during this period Invoicing will be on a monthly basis 2 8 Termination terms Either Party may terminate the contractual relationship on the Cloud Broker Base options or the additional increase in the number of virtual machines services by giving three weeks notice to the end of the month lf the contractual relationship for the Cloud Broker Basic options or additional services is terminated within less than one month after the initial provision of the relevant service ready for operation the first full monthly charge will be payable Agreements on any additional services shall end when the agreement on the standard service is terminated The one month test phase shall end automatically after expiry of the
13. r includes additional functions such as e functions for the administration and storage of access data and authorisations e monitoring mechanisms e logging and reporting functions 2 2 6 Access Your access to he Cloud Broker and use of the products will generally take place via an internet connection Each time you access the Cloud Broker you will authenticate using an access identification comprising a user name and password T Systems will send the access identification to the nominated administrator on the date of the initial provision of services The administrator can set up additional users The passwords may be changed by the users at any time the initial password is to be changed immediately 2 2 1 User Manual T Systems will provide information for setting up and using the Cloud Broker in the form of an online manual 2 3 Information Assurance 2 3 1 security Business Impact Level T Systems can confirm that it operates all cloud services based on commercial best practices supported by industry recognised certifications including ITIL V3 and ISO 27001 Where customer requirements demand it T Systems will seek formal accreditation for the Cloud Broker Service on a case by case basis Given our robust approach to security and information assurance which is compliant with German Data Privacy law for example we are confident that this service will be deemed fit to carry OFFICIAL data as a minimum Current Government S
14. rr nna rer E EEE EEE EE E E R 11 POCO C1 VIG S carson ntrevonar sa visoemnietenpnewauntancnstuneaavacioneroieainaartaumstunraacusnnerts 11 Page 2 of 14 G Cloud Service Definition for Cloud Broker 2 6 TRAINING tctonicca tos connosnivea tos sen igosuinertos ETE E OTOR 11 2 7 Ordering and INVOICING PFOCESS cccceececeeecceeeceuceceeeccueeceueecseeseueeseueeneeesaes 12 2 8 Ferminaton ter ogame eres terete serene tere te arr terre rere eee are are ey Pore ae 12 2 9 Customer reSpoOnsibllitieS asoraire e a i Ta 12 2 10 Technical FECQUITCINGINS ereis dee ions eben dee aeons ae amas 12 2 11 Details of any trial Service aVAIIADIC cccecccceccceeeeceeeceeeeseeeeseeeseeeeseeeeaeeens 12 2 12 SINC GIS NS artista cele aCe ata ee tres cial at tt a ae ete ett 13 3 PICMG SUMINA yo 14 3 1 Standard SCMVICC cess e 14 3 2 PAGING Mall SC IVICCS ss cies rospo EERDERE OEN 14 T Systems Limited G Cloud 6 December 2014 Page 3 of 14 G Cloud Service Definition for Cloud Broker 1 Overview of the Service 1 1 What is Cloud Broker The T Systems Cloud Broker is a central multi cloud management portal that enables the control and administration of complex multi cloud environments focussing on the infrastructure layer 1 2 Scope of Services Whether it is for a development environment a productive environment for a specialist application or disaster recovery there are a wide range of cloud offers on the market promising ideal benefits
15. sers projects or departments e Move virtual environments with little effort e Switch cloud provider and offer with ease e Realise a wide variety of cloud promises e Respond quickly to the requirements of specialist departments e Integrate the Cloud Broker individually via the Internet or VPN T Systems Limited G Cloud 6 December 2014 Page 4 of 14 G Cloud Service Definition for Cloud Broker 2 Detailed Service Definition 2 1 Key elements of the Cloud Broker fal 2 i a INTEGRATED ECOSYSTEM All cloud services managed centrally via one platform Services g te wet Customer NAR SEGREGATED WORLDS VS INTEGRATED ECOSYSTEM 1 Dynamic Services for Infrastructure 2 Deutsche B rse Cloud Exchange AUTOMATED SCALING Detection of load peaks automatic provisioning of extra resources Around the clock service 1 Server reaches 3 Up scalingis load limit initiated 2 Alarm is sounded a Monitoring apie HOHE 5 Additional users are automatically directed to other instances 4 Provisioning of additional resources INTERFACES INCLUDED Open to integration of standardised Services API support for key vendors and technologies T Systems vmware vCLOUD ES Windows Azure ra m EUCALYPTUS v7 AmazonWeb Services _ openstack Sy Manet cloud Application programming interfaces specify how software components interact with each other
16. te The support service described under b and c shall only be available to the nominated customer administrator for the service users themselves shall not be entitled to receive support 2 4 2 Provision ready for operation The initial provision of T Systems services ready for operation shall be deemed to have been completed upon delivery of the login data required for access to the Cloud Broker user ID and password 2 4 3 Operation of the server and system components All servers and system components needed to operate the Cloud Broker shall be operated in a technically and organisationally secure high performance computer network that is protected against attacks and unauthorised access from the Internet by a firewall system The server and system components shall have an annual average availability of 99 0 The Internet connection of the computer network is made redundantly over the Internet backbone of T Systems The features for operation and system management of this network include e Operating hours 24 hours a day seven days a week e Automatic detection of faults within the computer network e Acceptance of incident reports via e mail T Systems Limited G Cloud 6 December 2014 Page 10 of 14 G Cloud Service Definition for Cloud Broker 2 4 4 Maintenance windows The Cloud Broker services may be taken out of service for maintenance purposes in particular for changes and updates to the server configuration maintenanc
17. tructure DSI vCloud and Amazon Web Services as target clouds and for certified operating systems T Systems Limited G Cloud 6 December 2014 Page 13 of 14 G Cloud Service Definition for Cloud Broker 3 Pricing Summary 3 1 Standard Service e Unlimited clouds e 50 Virtual Machines VMs e Multi cloud management engine e Organisation structure management quotas and reporting Cloud Broker Base Package per Base Package per Month Free 30 day Trial 0 00 Base Package Monthly Charge 392 91 3 2 Additional Services Increase in the number of usable Virtual Machines VMs monthly Cloud Broker Optional Packages per VM Pack per month Additional VM Pack 1 50 VMs 550 39 Additional VM Pack 2 100 VMs 944 09 Additional VM Pack 3 500 VMs 3 463 78 Additional VM Pack 4 1000 VMs 6 298 43 Transformation Engine usage packages can be ordered additionally Transformation Quotas per Quota per month Transformation Quota x1 279 53 Transformation Quota x10 2 405 43 Transformation Quota x50 12 027 10 The number of machines managed by the Cloud Broker The stated price does not include the cloud service provider s charges All prices exclude VAT Additional VM Packs can be combined in any way by the customer Unused transformation quotas expire at the end of the contract for Cloud Broker T Systems Limited G Cloud 6 December 2014 Page 14 of 14
Download Pdf Manuals
Related Search