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Handleiding 6 - netq

1. E mail message The respondent Send to Fixed e mail address rn JD E mail address saved to variable In this window you should fill in the title of the action first and possibly an explanation You can choose whether the action is executed only during the first time the respondent crosses this point or always Also you can indicate whether the action should always be executed or conditionally based on a variable If you choose to let this happen conditionally the procedure is very similar to creating a conditional jump For more information we refer you to paragraph 5 2 You can choose from 4 types of actions sending an e mail automatically filling in panel variables redirecting the respondent to an URL e Registering the questionnaire when it has been completed If you would like the system to send an e mail message at some point in the questionnaire you can use the first option You can then choose which type of e mail message you would like to be sent out this is the type you have created yourself in NETQ and you can select the correct message After you can choose whether the e mail message should be sent to the address that has been defined in the email variable of the panel member to a fixed e mail address or to an e mail address that has been defined in a different variable If you would like a panel variable to be filled at a certain point in the questionnaire you can do so using the second option You can
2. All data marked in bold is mandatory Name of the set of PT variables Description ed Personal data O Yes O No Panels C test C ox canes Next to filling in the name and possibly a description you can link the panel variables to one or more panels here The variables for these panels are defined Hence a panel set does not automatically apply to all panels and will therefore not be linked to a questionnaire After you have pressed OK the new set will be in the overview screen In order to change the properties of a set select the set and click the Edit icon Eis You can edit the name the description and the linked panels 7 3 2 Creating variables To show the variables of the set double click the set in the overview You can also select the set and click the Open icon Variables in set personal variables 2 311 dx Descriptive name variable name Type phone number ngphone Phone Fax website ngsite Free input If you have not yet created any variables this screen will be empty You can create a new variable by clicking the New icon EY You will then arrive in the following screen 102 New variable All data marked in bold is mandatory Descriptive name Yariable name Free input Date Time Integer Type of data Fraction E mail address 2 ZIP code Phone Fax Cell phone Discrete variable O Yes No Cancel Filling in
3. Importing panel members using an Excel file Exporting panel members or executing an export per question Combining panels Splitting panels based on filters Creating a jump in a questionnaire or section Inserting an image in a lay out field Inserting a film in a lay out field Inserting a sound in a lay out field Inserting a hyperlink in a lay out field Reopen a questionnaire for a respondent Assigning a variable to a question afterwards Defining an index from this variable set Delete the index from this variable set Retrieve a questionnaire from the archive 139 Appendix B List of standard variables in NETQ All standard variables in NETQ have been gathered in the following table In the first column you will see the variable name the way the system recognizes it The second column contains the column name in the way you can import it into Excel Often you can simply use the variable name for this The third column contains the code you can use for the standard variable in an e mail text block or text In the fourth column the explanation follows Variable name Column in Code Explanation Excel Naid pan Number generated by NETQ with which the panel member is identified Nglastn Nafirstn IFIRSTNAME Nainit INITIALS Initials of the panel member Nainsert IINSERT Insert of the panel member female E A madam Ngemail Natel1 Ngtelt Phonenumberofthepanel member Natel2 Ngtel2 Phonenumberofthe
4. In the screen that opens you can optionally adjust the title subject and author Also you can secure the PDF document with a password though this is not obligatory In the Language setting you can indicate in which language the questionnaire should be downloaded Finally select the goal of the export e Internet questionnaire including variable definitions Choose this option if you would like to save the questionnaire including the variable definitions and jumps If you have not got the questionnaire in NETQ anymore you can still gain insight in the route the respondent passed through by using this document 78 e Written questionnaire Choose this option if you would like to have a written version of the questionnaire to send to respondents by mail when you cannot reach them through the internet Download questionnaire test questionaire Document properties Title test questionaire Subject Author NETQ Password l Password repeat Language setting Engels v Internet questionnaire including variable definitions Purpose Written questionnaire Scale 60 Subsequently you can download the questionnaire by clicking OK 4 11 Exchanging questionnaires Through NETQ Survey Exchange you can exchange questionnaires with other NETQ users However you will need permission from the users concerned to copy their questionnaires For more information about asking for permis
5. Text HTML mage Ep Cx 116 After you have created several articles you can change the order of the articles using drag and drop 9 3 2 Sending Newsletters If you would like to send a newsletter you need to select the newsletter concerned first Then you can go to Send newsletter in the E mail messages menu Subsequently sending the newsletter is similar to sending an invitation or reminder e mail 9 4 Confirmation message With a confirmation message you can let the system automatically send a pre selected e mail for example when the respondent has completed a questionnaire or has subscribed to the newsletter 9 4 1 Creating a confirmation message Creating a confirmation message works the same as creating an invitation or reminder e mail However in Type you need to select Confirmation 9 4 2 Sending confirmation messages You can use the confirmation message in the following ways After filling in the questionnaire you can inform the respondent that he has completed the questionnaire through an e mail Todo this set Send confirmation to yes in the Panels tab of the questionnaire properties and select the desired confirmation message see paragraph You can also send a confirmation message through an action We refer you to paragraph 4 5 4 for more information about this The contents of this confirmation message can include a simple statement but it can also co
6. In this chapter we will discuss filters With filters you can create a selection from a collection of data or panel members For example you can apply filters when you would like to export questionnaires search panels or would like to export or split these send out email messages or ask for an online report This chapter will explain how to create a filter and it will explain about its applications 8 1 Creating a filter In order to create a filter select the Filters menu option in the Panels menu Panels Mailin New Overview Import Delete members only female To create a new filter click the Add icon an the screen which opens you can insert the data of the filter 106 New panel filter All data marked in bold is mandatory Name Description Conditions Yariable Condition Yalue Next condition ig z et Ie FX Creating a filter is similar to creating a conditional jump Insert a name and optionally a description Look up the variable you would like to filter on in the conditions find the stipulation the condition should meet and fill in the value on which the condition is checked according to the stipulation For more information we refer you to the paragraph on conditional jumps paragraph 5 2 You can only base a filter on personal data standard variables in NETQ or on panel variables It is not possible to make mathematical calculations with the variables the way this is poss
7. Left text to the right v Play automatically yes No Repeat automatically O ves No Show control panel O Yes No Download link Upload Cancel The fields Width and Height of the film should both be filled in Contrary to the images Flash films can be scaled fully It can be set whether the film should be played automatically when the website is being loaded To do this select Yes in Repeat automatically Also it is possible to Show or rather not show the control panel belonging with the film The maker of the film can advise you about this Finally there is a possibility to provide a text under which a link is put which refers to the website where the film is In this way the respondent can view the film there in case his browser cannot play the film in NETQ You can provide the link in the Download link screen Attention please Film and sound require a fast stable internet connection and a fast processor Therefore their suitability for certain target groups and types of research is limited 3 4 4 Inserting Sound In order to add a sound fragment click the Insert sound icon EJ Then an external window will open in which you can upload the sound fragment with the Browse button In the Title field you can fill in the title of the sound fragment 36 New sound Library Upload new sound Sound Bladeren Title Alignment Left text to the righ
8. No quota When you click the Add icon the following screen will open New quota All data marked in bold is mandatory Data Filter only female v Quota chuck Before the participant starts filling in the questionnaire In the questionnaire itself OK Cancel In the Filter field select the filter with the conditions the quota should meet Accordingly fill in the maximum number of respondents that can meet the criterion of the filter in the Quota field Finally you should set at which moment the quota should be checked before the respondent starts or somewhere in the questionnaire 108 If the quota should be checked before the respondent has started the questionnaire the data of the panel members who are going to fill in the questionnaire should be available Therefore you should work with a panel and the personal data or panel variables on which the filter is based and that are used to set up the quota should be filled in for the panel members If you would like the check to occur somewhere in the questionnaire create a jump there However you should make sure that this jump is defined after the question which fills the data on which the quota is based Select the type of jump Check Quota and click OK You can only use jumps in advanced questionnaires so the check of the quota in the questionnaire itself is only possible in advanced questionnaires When all quota have been
9. icon per column to define the answer options A new window will now appear Column properties x All data marked in bold is mandatory Column properties Answers A Number 2 create a LEA a size JB ZU x xX A Y Text Value pe kV A Fme IE ADS Details Mandatory yes O No No numbering O Numbers 1 2 3 3 Numbering of answers Capital letters A B C Small letters a b C Roman numbers I II III Dandarniza SMciiaro i 1 Nw e far ate lt PA If you chose a single or multiple choice question when creating the question you can now indicate answer options per column here This is done in the same way as with other questions The rest of the settings should also be familiar because of the creation of other questions 4 4 2 6 Slider With a slider question respondents can answer the question using a slider to indicate a value Could you please grade how much you like the color red d l ES Y oR a FA 1 10 65 When creating a slider you can indicate the minimum and maximum values which a respondent can fill in These correspond with respectively the left side or the right side of the slider the extreme values New question All data marked in bold is mandatory Please use the tabs to browse General Details Details combination question Do not round off Rounding off Rounding off to whole numbers
10. text When importing the respondents in a panel a unique number with which the system can recognize the respondent is assigned to him or her This number will remain linked to this person also when he or she is participating in several questionnaires With the Only unique e mail addresses function you can check for unique e mail addresses If you are not using this function double e mail addresses can end up in the panel With the Update existing data function you can update existing data of the panel members If respondents are already known by NETQ the data that were not yet known will be added and changed data will be adjusted Here it is important that you first export the panel and include the NQID column with the import file In this way the system can recognize which panel members need to be updated When NETQ has finished importing your panel an overview of possible problems that have occurred during the import will be generated It can happen that one or more e mail addresses are incorrect or incomplete NETQ will try to read out e mail addresses correctly but if this is impossible the e mail address will not be saved This will be reported in the feedback so you can manually correct this The NQID and the row number in the Excel list will be reported in that case If you would like to add respondents to your panel at a later time though before you are presenting the questionnaire to respondents select the pa
11. Page Start amp end Panels Start amp end You can use the WYSIWYG editor here too If a text has been inserted in the starting page field it will be visible on the first page of the questionnaire In most cases this will concern an introduction text about the questionnaire the respondent is about to fill in The actual questionnaire will only start on the next page If you have made logging in obligatory the log in fields will be visible on the starting page as well The progress indicator will only be shown on the next page If the progress indicator Should be visible on the starting page the starting page should not be created here but as a text block in the questionnaire The closing text will appear on the page the respondent will see after having clicked the Send button You can include the personal data of the respondent on both the starting and the end page In this way you can place an introduction on the welcome page for example Paragraph 9 5 explains how to do this On the end page next to a closing text there will be some extra functionalities that will be available for the respondent namely printing the answers and downloading the filled in questionnaire in pdf format 4 1 4 1 Printing answers by a respondent Respondents can be given the option to print their answers after completing the questionnaire You can set this in the following way E e Select the questionnaire and click the Edit icon wi click t
12. The menu bar you are seeing consists of six menu items The Feedback and Support item will be discussed in paragraph 3 8 The remaining menu items will de discussed here Questionnaires Panels Mailings Library Windows Help 3 2 1 1 Questionnaires Menu With the Questionnaires menu you can manage and edit your questionnaires 30 Questionnaires New Overview Test Publish Set offline Import Export Design Delete data Archive Download PDF Language settings Creating questionnaires for example with the New menu item is dealt with elaborately in Chapter 4 With the Show item you can ask for an overview of all questionnaires A questionnaire can have various statuses With Test and Publish you can change the status of questionnaires This will be discussed in Chapter 10 If a questionnaire has to be set back to design you can do this with the design menu item When a survey has been completed you can put the questionnaire offline and after the analysis has been rounded off the data can be deleted This is explained in paragraphs 10 3 and 10 4 Questionnaires can also be filed then see paragraph 12 1 For more information about reading in questionnaires we refer you to paragraph 4 7 The data of the questionnaire can be downloaded with the export menu item paragraph 11 3 and the questionnaire itself can be downloaded in pdf with the download pdf menu item paragrap
13. Under the Personal data header you can view the reports of the respondent data 25 You can view the results of each question by double clicking the question or selecting the question and clicking the Report icon aly You will then arrive in the following screen Y x 9 Question variable Test question 1 Type Matrix In questionnaire test questionaire Language setting Engels TRA Filter C Only completed questionnaires C Show missingvalues Answered by 2 100 O Pie O 3D O rtical O Flat Type of graphic 9 Bar v Hes i Bar horizontal Apply The general data belonging to the question are at the top A number of data are fixed the question itself the type of question the questionnaire and the number of respondents that have answered the question You can apply a filter to the online report In order to do this you should first create a filter You will find an explanation of this in Chapter 8 2 10 1 1 Graphs You can adjust the graph type in Graph Type You can choose from a pie chart a vertical bar graph or an horizontal bar graph Also you can indicate whether the graph should be shown in 3D or 2D When you click on Apply you will see the graph on the bottom of the screen Example with a bar graph vertical 26 Answer lumber Percentage Average 1 0 0 0 n 2 Depending on the number of respondents and the question type it can take some time before the report a
14. With this option you can delete all members of the panel at the same time This will result in an empty panel You can now select this panel and subsequently click the Delete icon Through this you will delete the panel 98 7 Variables In this chapter the different types of variables and their possibilities will be discussed Within NETQ you will work with question variables standard variables and self created panel variables Paragraph 7 1 will briefly devote some attention to the question variables After we will discuss the standard variables that can be used in NETQ in paragraph 7 2 An overview of all standard variables can be found in Appendix B List of standard variables in NETQ Panel variables will be discussed elaborately in paragraph 7 3 These variables can only be used when you are working with a panel or when you are letting a panel be filled during the survey For example you can let the value of a panel variable return in the question text of a next question base routing on panel variables create filters based on panel variables and calculate with panel variables If you would like to know more about possible applications and examples of working with panel variables we refer you to Appendix D Examples of applications of panel variables 7 1 Question variables With question variables the variable names you can fill in when you create a new question are indicated In paragraph 4 4 1 1 question variables hav
15. gt However when you are using style sheets in an individual style sheet file you should include the complete absolute path to this file in the template For example lt link rel stylesheet type text css href http www netq nl template css gt Using style sheets Apart from attaining complete integration in the design of your website you can also use a template if you are using the same design characteristics for several questionnaires Normally you have to set the font letter size etc again for each questionnaire You can prevent this with a template In this template you can include one or more of your own style sheets as has been described above Toa large extent you can include the design that you can set in NETQ in a style sheet by defining the classes NETQ uses These classes are Class Determines the design of nqinput input fields ngquestion phrasing of the question Ngodd odd questions Ngeven even question matrixheadersub header with a matrix question Nqmatrixodd odd sub questions with a matrix question Nqmatrixeven even sub questions with a matrix question Ngoption answer options 151 nqtextblock text blocks nqtext header and footer TD nqerror error notifications with questions H2 nqerror title error notification access questionnaire denied You can define other classes in a style sheet yourself and then use this in NETQ You can do this by clicking the HTML tab in the HTML editor a
16. 5 1 Jumps and multiple routing Both jumps and multiple routing are set in the following way In the questions overview screen you can see a small plus in front of the question If you click this you will see all of the answer options You will see a green arrow to the right of each answer option Click the green arrow next to the answer option from which the jump should occur If the respondent chooses this answer the questionnaire will jump to the next question you can select in this screen You can only jump to questions for which a variable has been defined Select next question When this answer is given go to Section car owner DY You own a car Why did you choose a car over public transport Jump to end lt End questionnaire gt lt No selection gt O Apply to all answers Select Cancel 81 This screen is an example In your questionnaire there will be different questions With a matrix question an extra field will appear on the screen in which you can indicate how often this answer option has to be chosen before a jump occurs Also you should indicate whether it has to be minimally exactly or maximally this number For example if you would like a jump to occur when the respondent has checked Dissatisfied three times or over select Minimal in the selection list and fill in 3 in the text field When you select Apply to all answer options the jump will apply to all answers 5 2 Conditional
17. Conditional page break jump three Conditional page break This means that if jump 1 does not occur jump 2 will be looked at If jump 1 does occur jump 2 does not In this way you can set three jumps after each other for example Jump 1 if year of birth gt 1987 and car yes jump to section Too young 85 Jump 2 if car Jump 3 if car yes Jump to section Car owner no jump to section Not a car owner In this example jump 2 does only occur when the year of birth is lower than 1987 but when the respondent does own a car Jump 3 does only occur when the respondent does not own a car Naturally you can position more jumps after each other The jumps will occur in order If a jump that has to occur is found possible next jumps in that block will not occur Therefore you should watch the order in which you put the jumps In the example given here it is important to place the jump with the year of birth before the jump for car owners If you would put the jump with the car owners first no one would make the year of birth jump because they would already have jumped to the Car owner section In computer languages this is often indicated by if then else You can also place two jumps directly after each other without them being linked in the following way You can indicate this in the Link to next jump field Link to the next jump Yes No Unlinking the jumps has the same effect as inserting a page division betwee
18. If your questionnaire is multilingual you will first be asked in which language you would like to view the preview The preview of a questionnaire depends on the status of the questionnaire If a questionnaire is in test status the preview will show what the respondent will see including validation routing and obligatory answers In this way you can test the questionnaire yourself For more information please have a look at paragraph 10 1 If the questionnaire is still in design status the preview will almost completely resemble the questionnaire the way it will be shown to the respondent Only filling in the questionnaire will have no effect 38 3 6 Refreshing In different places in NETQ you will find the Refresh icon gt You can use the Refresh function after each change or addition in NETQ when you cannot see the change or addition on the screen directly Basically you will always be shown the most recent page after changes but in some cases for example cache problems with your browser it may take slightly longer By clicking refresh you manually indicate that the screen needs to be refreshed It is possible that you will only be able to actually see changes after a few seconds 3 7 System and personal data In the orange menu bar on the top right you will find the System My Profile and Log out menus These are the general settings for the user group and the user 3 7 1 System In the System menu item you w
19. Language setting Engels 9 Cross with question or variable Main section Test question 1 Matrix Please provide the following information Matrix In the screen that opens select the question you would like to cross with You can now view the graph The order in which you select the variables you would like to cross is important The first variable you select is the dependent variable This dependent variable will be spread over the second variable the independent variable 11 2 3 Save as PDF It is also possible to save a whole report or a selection of questions as a pdf file You can do this by choosing the A icon from the reports At the moment you click ok a Calculation is made Based on this outcome the pdf report can be downloaded directly or if it is too large it will be put on the agenda to be done at night You will then receive an e mail message saying your report is ready Subsequently you can log into NETQ and you will see a screen through which you can download the report you asked for In this pdf report the open answers are invisible In order to view these you need to export the questionnaire into Excel or SPSS However the categories of categorized open questions can be viewed 11 3 Exporting From the moment your questionnaire is online you can view the results at any time during the duration in the report section For a full analysis you will need to export 131 the results to programs which
20. Questionnaires New Overview Test Publish Set offline Import Export Design Delete data Archive Download PDF 14 To select multilingualism in a questionnaire select the questionnaire in the overview screen and click the Change icon Ej Under the General tab you can indicate the language settings of the questionnaire You can check the languages in which you would like to create the questionnaire and indicate the standard language in the Standard Language setting field L_ Duits de Engels en Language settings Dl Frans fr J Italiaans it Nederlands nl Default language setting Engels en v The multilingualism that you have selected is connected to all questions and text blocks of the questionnaire concerned With the question text sub questions and answer options you will now see a dropdown menu with the selected languages EA o E i BAB el Paragraph z size B Y U xX x A Question Text HTML Engels fen v Answers Nederlands nl For each selected language a text needs to be defined before you can test or publish the questionnaire Multilingualism can also be added in a later stage of the questionnaire In order to do this you can create a questionnaire in the standard language and later select other languages You will have to finish the questionnaire with the texts for the other languages before you test and publish the questionnaire For more
21. Questionnaires _ C meer talen test questionaire Panel variables E personal variables In the Name field fill in a relevant name for the panel In the Description field you can enter more specific descriptive information This information can be useful when you have not worked with the panel for a longer period of time The type of panel is related to the goal for which you are creating the panel A test panel can only be used when the questionnaire is in test status a live panel only when it has been published By working with different types you can more easily keep track of the different panels You can directly link a panel to one or more questionnaires but you can also choose to do this later If you had already linked a panel to the questionnaire in the questionnaire settings on the Panels tab this will be visible here If you have defined sets of panel variables you can also link these to a panel here Please have a look at paragraph 7 3 for more information about panel variables 6 1 2 Advanced Settings On the Advanced tab you can create more advanced settings such as using newsletters with a panel using profile pages and managing bounces The following paragraphs will discuss these options 6 1 2 1 Newsletters On the Advanced tab you will find the Newsletter header The fact is that you can send a newsletter to panel members through NETQ This newsletter will only be sent o
22. Right Centered A relative indication represents a percentage The number of questions cannot be concluded from the indicator An absolute indicator represents the current number of questions in respect to the maximum number of questions A time indication represents the remaining time for the respondent If you are using more than one section you can indicate per section whether the number of questions the section contains is shown in the progress indicator at the start of the questionnaire or when approaching the section For more information please have a look at paragraph 4 5 1 In Positioning you can indicate whether the indicator is shown at the top of the page at the bottom of the page or both In Alignment you can indicate whether the indicator should be aligned left right or centred If you choose a graphic indicator two extra options will appear Colour of the bar and Background colour Bar color Background color Here you can adjust the colours of the progress bar 52 In a questionnaire with much routing an absolute indicator or time indicator is not preferred Because of routing the values of the indicator tend to vary A relative indication or no indication but for example just a graph is preferred in that case 4 1 4 Start and End On the Start and End tab you can insert the texts the respondents can read on the starting page and the end page General Layout
23. Rounding off to marking Marking interval Width of the slider in pixels L j In the Details tab you can indicate whether the answers should be rounded off The marking interval is the size of the steps of the slider and this can be set here as well The width of the bar can be set here too 4 4 3 Extra possibilities in the phrasing of the question With certain codes you can let different values come forward in the text of a text block or a question or position the input field at a certain place The following paragraphs will discuss this 4 4 3 1 Position of the input field You can determine the position of the input field of an open question by including the code FIELD in the question text The input field will be placed where you put the code For example What is your age FIELD years old 4 4 3 2 Calculating with variables Besides calculating with variables in a condition see paragraph 5 2 6 you can also calculate with variables in the question text or a text block You can do this by applying the following syntax to the question text or text block variable1 variable2 For example The number of students who passed the exam is 15 10 vari var3 Vari and var3 represent variables that have been defined in the questionnaire 66 The value of a single choice variable is 1 up to and including n the number of answer options except when you have explicitly assigned values to
24. URL http 4 Width percentage Alignment Left Centered Right Alignment of images with articles Left Right Alternating OK Cancel Here you can insert a header and footer for the newsletter You can also generate a table of contents for the articles in the newsletter To do this use the code ICONTENTS You can also indicate which articles should be included in the table of contents between brackets for example CONTENTS 3 6 115 Also you can use a template In this case you should insert the URL on which the template can be found in the Template URL field This function works exactly the same as the template function for a questionnaire for more information about this please have a look at paragraph 4 1 3 You can also adjust the width percentage to change the width of the screen Normally this is 100 Finally you can determine the positioning of the screen and the images in articles Adjusting the positioning of the screen only has effect when the width percentage is less than 100 After you have determined the settings click OK In the overview screen the created newsletter will now appear If you open it the following screen will appear Display e mail message news letter Title news letter No articles With the New icon E you can create articles for this newsletter New article All data marked in bold is mandatory Title Paragraph Size B Content
25. When you export the questionnaire you will see the questions and personal data of this respondent back if you also export the anonymous respondents Please have a look at paragraph 6 7 for more information 6 4 Creating a new panel member If you have not yet got any panel members in your panel you will see no panel members on the screen You can import panel members this will discussed further in paragraph 6 5 However you can also manually create panel members in a panel To do this click the Add icon A new window will open in which you can insert the data of the panel member 90 New panel member All data marked in bold is mandatory Personal data Gender Male Female First name Last name E mail address Telephone 1 Telephone 2 Miscellaneous Language setting v Participant Yes O No Make personal data anonymous O Yes No Receive newsletters Yes No Credits Access information User name Password Basically none of the fields are obligatory If you would like to send the mailings to the panel it is necessary that the Email address field is filled in In Personal data you can fill in the name and address information of the panel member In Diverse you can choose a language setting for this person If the Participant setting is set to No this panel me
26. Yes O No Page break after this question O Yes No Single choice Multiple choice Matri ti Type of question O Matrix oe Open question Combination question Slider bar Variable name Underneath question Next to question Input positioning BA gt Ei HAB O Paragraph Sie Question Text HTML Engels en Answers Define manually Generate based on participant s answers to variable O Na Number o Create ie Engels en In this window you may indicate whether the question is obligatory and whether the question should be followed by a new page In Question Type you can select which type of question you would like to create You will find more information on different types of questions in paragraph 4 4 2 In the Variable Name field Variable name in SPSS too you can introduce the coding which you would like to link to the question You can use this coding for Statistic processing for example in SPSS or Excel A maximum number of eight characters can be used for the variable name 58 With the option Positioning input you can place the input fields selection circles or check boxes next to or under the question Normally these elements are positioned under the question Positioning next to the question is for example customary for forms asking for name and address information Below you can see a WYSIWYG editor p
27. are suitable for this purpose We would like to advise you to always do this when your survey has finished but you can also make an interim analysis In NETQ it is possible to export the data to Excel or SPSS To do this select the questionnaire and choose Export in the Questionnaires menu You will be shown an overview of the panels which have been linked to the questionnaire Select the panels of which you would like to include the results in the export The topmost check box is always the Anonymous respondents panel In this panel are all of the respondents you have not included in a panel This panel is especially important if your questionnaire has been set out among a group of anonymous respondents You can choose a filter and accordingly the size file format e Excel 97 2000 XP xls e SPSS 12 sav After you have made your choice click the Export button If the export has been completed you will see the Download button with which you can download the file to your computer This file has a set file name which is data year month day xls or data year month day sav It is also possible to make an export of the results during the test phase However the results will be limited to a maximum of five respondents 11 3 1 Exporting to Excel The result of an export to Excel is a file with three or more worksheets a Variables worksheet an Answers worksheet depending o
28. can find more information about panel variables in chapter 7 5 2 2 Condition You can select the stipulation a condition needs to meet in the selection list You can choose from the following stipulations Condition Equals Is greater than Is less than Is greater than or equals Is less than or equals Does not equal Contains Does not contain Starts with The last three stipulations are only applicable to alphanumeric data These are data that have been defined as free input in the questions They determine whether the variable contains a certain value For example the word NETQuestionnaires contains the word question These comparisons are not case sensitive 84 5 2 3 Expression 2 In the second Expression field you can insert a value which the condition with the set stipulation should meet You can insert a value here such as a number a date or a place name But you can also insert a variable here as described in 5 2 1 Attention please If you would like to insert an alphanumeric value letters or numbers this should be preceded by an apostrophe You may be used to this because of working with a spreadsheet program like Excel The apostrophe will prevent your input being conceived as a variable If you would like to insert a date you need to enter is as follows dd mm yyyy including the apostrophe If you have entered values for the answer options of a question use the value of the answe
29. clicked and non clicked fields In the Value field you can assign your own numbers or letters for example a value that represents the importance of the answer In the Input field you can indicate whether the answer option is open or closed If you would like to use the answer option Other namely then select Open here With the blue arrows Y Y you can change the order of the answer options With the Delete icon x you can delete individual answer options 4 4 2 Question Types In Question type you can indicate which type of question you would like to create You can choose from six types Single choice questions Multiple choice questions Matrix questions Open questions Combination questions and Slider questions Single choice Multiple choice Matrix question Type of question ta A Open question Combination question O Slider bar 59 4 4 2 1 Single choice questions The respondent can give only answer to a single choice question However the respondent can choose from different answer options The respondent will see a radio button in front of each answer option here What is your favourite color Red Green Blue Orange The fields on the General tab should be filled in first These have been explained in paragraph 4 4 1 1 After click the Details tab Here you can adjust the details of the single choice question General Details Detatis sin
30. during the test stage we advise you to always present the questionnaire to a group of testers or yourself through e mail Besides it is advisable to export to both Excel and SPSS to view the results after filling in the questionnaire In this way you can possibly make changes for example to the variable names If you would like to change anything about the questionnaire and would like to put it back in design status select the row concerned and choose the menu option Design in the Questionnaires menu Questionnaires s New Overview Test Publish Set offline Import Export Delete data Archive Download PDF Language settings 123 Attention Please All answers that have been given during the tests will be deleted when this is done 10 2 Publishing a questionnaire When you are absolutely certain that the questionnaire is final and that no more adjustments are necessary you can set the questionnaire to publication This entails that essentially the questionnaire is put online and can be approached through the general link see paragraph 4 2 You should take some action before people can actually fill in the questionnaire The different ways to set out the questionnaire will be explained in paragraph 10 2 2 10 2 1 Putting the questionnaire in publication At the moment your questionnaire is finished and the test stage has been completed successfully you can publish the questionnaire using the Pub
31. explanatory the parts you cannot change will be grey coloured For more information about publishing the questionnaire deleting the data of respondents and putting the questionnaire back to design status please have a look at paragraph 10 2 2 9 Invitations Once you have published your questionnaire you can send an invitation to your respondents In order to do this you need to create an e mail message first Choose E mail messages in the Mailings menu Mailings Library Send invitation Send reminder Send newsletter Overview per month Overview per questionnaire Overview per panel Overview per newsletter E mail messages Export bounces In order to create a new e mail message click the Add icon EY You will now arrive in the following screen New e mail message Al data marked in bold mandatory General Layout Content Title Subject Sender s name Sender s e mail address Use layout and images O ves No D Inwte for a questionnaire O Oi Reminder for a quesbtiornare Newsletter LJ Confemation Message type Cl Duits de s Engels en Langusge settings C Frans Fr C ttaliaans it C Nedertands al Default languege setting v OK Cancel 22 The obligatory fields are in bold print Title Subject Name sender E mail address sender and Language setting In Name sender fill in the name that is supposed to appear in the e mail
32. find more information about panel variables in chapter 7 You can look up the variable in the variable sets in Panel variable 72 In expression you can fill in the value the variable should receive For more information about expressions we refer you to paragraph 5 2 You can also redirect the respondent on a certain place to a different website You can do this with the third option Below you can fill in the address of the website where your respondents should be redirected to This website will open in a new window You can also set the questionnaire to completed prematurely The respondent can simply continue filling in the questionnaire the only thing that changes is that when the respondent has passed this point the export will state that this respondent has completed the questionnaire This can be important for example when sending reminders Only respondents who are not set to completed will receive a reminder 4 5 5 Basing a sub question on a previous question In a matrix question sub questions rows have to be defined at all times You can do this manually as you have seen in paragraph 4 4 2 3 but you can also do this based on the answers of the respondent to a previous question but only in advanced questionnaires The same goes for answer options of single and multiple choice questions and for sub questions of combination questions In order to do this choose the Base on the answers of the respondent
33. have set a multilingual questionnaire a drop down menu will appear with each question text and answer option you need to define In the drop down menu you will find all languages you have set for the questionnaire Select the language for which you would like to insert the text and insert the text Then select the next language you would like to insert in the drop down menu and insert the text in that language Continue like this till you have defined all languages It is important to define all languages as completely as possible because otherwise the system will not save the question The same goes for defining the answer options 4 9 3 Sending a multilingual questionnaire If you would like to send a multilingual questionnaire to a panel it is important that the feature language setting has been filled in for each respondent belonging to this panel Based on this feature the respondent will be shown the questionnaire in the correct language If no language has been selected for a respondent this person will be shown the questionnaire in the standard language This can happen in two ways Firstly it is possible if you know in advance which respondents need to fill in the questionnaire in which language to import the Language setting column into the 7 panel The value of this column should contain the code of this language in the way it can be seen in the language settings Secondly it is possible that you let the responden
34. help you to keep track of everything You can place the items in the folders simply by dragging them to the created folder Naturally the items will remain in the overviews that you can ask for through the menu 3 2 1 7 Help Menu In the Help menu you can find support related matters Via Contents you can find the online help function In documentation you can download the newest version of the manual view the release notes and ask for a RTF example questionnaire Documentation About NetQuestionnaires Furthermore the interface will help you use all aspects of NETQ If you point at certain settings or icons with your mouse after a few seconds a help text will appear which explains what the setting or icon is about 3 3 Selecting Rows For some of the menu functions it is important to select a questionnaire or a panel first To select a row click the row you need once Then this row will turn a different colour To deselect a row click the selected row once more The row will then turn white again and will be deselected By using the shift and control buttons you can select several rows for example questions or panel members In Microsoft Windows applications this function works in the same way 33 3 4 Lay out Fields WYSIWYG editor WYSIWYG stands for What You See Is What You Get and is similar to functionalities you are familiar with because of programs like Microsoft Word You can insert media elements and ea
35. icon Eb It seems as if nothing is happening but the table or the graph respectively has been placed on the clipboard and you can paste it into the desired program Naturally you cannot determine the graph type for open questions With open questions further data are only available when the question concerns a numerical data Then you will have set that a number whole or broken should be inserted as an answer to this question You will then be shown the average of all respondents In a matrix question the graphs are split up into sub questions Click the small plus in front of the questions to view the graphs 11 2 Report after a survey When the questionnaire has been completed you can view the reports as is described in paragraph 11 1 as well Besides other options which will be described after this are possible First the extra possibilities in the online report tool will be described namely categorizing open answer options and creating cross tabulations paragraphs 11 2 1 and 11 2 2 After the different ways of data storage will be explained as a pdf as a Microsoft Excel file and as a SPSS file paragraphs 11 2 3 up to and including 11 3 2 respectively 11 2 1 Categorizing open answers It is useful to categorize the answers before analysing the open questions To do this a discrete panel variable that is available for the questionnaire should be created first In the report module open the open question by doub
36. mails per mailing Please take this into consideration when selecting panels Immediately O Later E mail message OOOO C test 2 Select all panels Filter v E Pi Time of mailing Panels You can determine whether the invitation should be sent immediately or later If you choose Later the Date and Time field will appear Here you can indicate the exact date and time on which the invitation should be sent The mailing will then be put on the agenda and can be retrieved in the overviews see paragraph 9 6 Immediately Later Date and time 17 December 2007 Time 00 00 E mail message testmail gt Time of mailing 112 NETQ sends e mails per unity of five minutes In System you can find the current time NETQ uses In the Overview menu option in the Mailings menu you can see when the mailing s has have been scheduled In the E mail message field select the e mail message you would like to send with the drop down menu In the Panels field select the panel or panels to which the invitation should be sent If you would like to use a filter you can select the filter that you have created in the Filter field With the Send Batch wise option you can send a large mailing in separate portions By doing this there is less chance of a mailing being considered as a spam attack by organizations For example you can set that a mailing to 2000 responden
37. number of answers 4 4 2 3 Matrix question A matrix question is a question in the form of a table In the rows the respondent will see certain propositions or sub questions In the columns the respondent will see the possible answer options Per row the respondent can indicate which answer options is applicable to the sub question or proposition 61 What do you think of the following colours no very very ugly ugly opinion beautiful beautiful green O O O O O yellow O O red O O O O blue O O O O purple O O O O With a matrix question there is an extra input field under the General tab Sub questions Sub questions Define manually O Generate based on participant s answers to variable Nad Number 4 ie These sub questions define the rows of the matrix question The matrix question Supports several answer options within the same question radio buttons check boxes open questions selection list In order to define sub questions insert the individual questions just as with a single choice question You can choose from Single choice radio buttons Multiple choice check boxes or a Sub button With a single choice the respondent can choose only one answer option per row A sub button is not an actual question but a row with just text Using this you can better structure your matrix question The sub button will not continue to exist when exporting the questionnaire I
38. questionnaire When you click the New Text Block icon a new window appears Here you can indicate whether the text block should be followed by a new page In the Title field you can introduce the administrative title of the text block This title will be invisible to the respondent In the questions overview screen this title will be printed in italics and in grey so that the text blocks are easily distinguishable from the questions The contents of the text block can be added in the Contents field With the WYSIWYG editor the lay out can be determined and if desired images film sound etc can be imported See paragraphs 3 4 1 up to and including 3 4 7 You may also put certain codes in this text block or include panel variables In paragraph 9 5 you can find more information on this 4 4 Questions After you have created a questionnaire apart from text blocks you can also create questions NETQ 6 0 contains the possibility to create 6 different types of questions namely single choice questions multiple choice questions open questions matrix questions combination questions and slider questions First of all this paragraph will explain the procedure of creating questions Then the different types of questions will be discussed elaborately The general settings the icon on the top left of the questions extra settings for response options and copying questions will also be discussed 4 4 1 Creating Questio
39. routing Jumps You can set conditional routing by placing jumps in the questionnaire The jump will occur when certain conditions which you can set have been met In the questionnaire you can add a jump which is based on data and answers also on panel variables collected earlier In the questions overview screen click on the New Jump icon The following screen will open New jump All data marked in bold is mandatory D ata Link to the next jump ves No Name Explanation Conditional jump Conditional page break Mandatory jump Type End questionnaire Check quota Random jump Conditional jump Positive Evaluation i l Negative If the following conditions are met Expression Condition Expression Next condition 1 a koh oa Jump to P Not specified In the Name field fill in the administrative name of the jump In Type you can choose from six different types of jumps e Conditional jump A jump has to occur based on conditions you set 82 e Conditional page division A page division will be applied when the set conditions have been met All questions positioned under the page division till the next separation will be skipped If the condition has not been met the questions under the page division will be shown e Obligatory jump If the respondent arrives here the jump has to occur no matter what e End questionnaire If the responden
40. sl TO OO O O ja Nee Enkele keuze O Meerkeuze O Subkop a Y A Under the Details tab you can arrange the numeration of the answer options or sub questions the positioning of answer options the number of columns and the randomisation of the answer options The different options vary per question type In this way you can indicate the minimum and maximum number of answers with a multiple choice question and with an open question the size of the input field All options will de discussed elaborately in paragraph 4 4 If you had not selected a question in advance the newly created question will automatically appear as the last question in the questionnaire After the question has been created you can determine the position of the question in the questionnaire by using drag and drop If you had selected a question the new question will appear below the selected question 2 4 Multilingualism With NETQ it is possible to combine several languages in one questionnaire In this way when you export to Excel or SPSS you will still have all of your data in the same file instead of having to combine several files Because of this you will also guarantee the consistency because one modification in a jump or a question will remain the same for all versions If you would like to create a multilingual questionnaire you will have to define a minimum of two languages in the Language settings which you can find in the Questionnaires menu
41. the Descriptive name and the Variable name is obligatory Attention please The Variable name should always start with the prefix nq for example ngfunction Furthermore you can set which type of input is demanded You can also indicate whether the variable is discrete dividable in answer categories or non discrete You can link discrete variables to a single choice question In the report the different answers that have been given will automatically be divided into categories Non discrete variables should be linked to open questions 7 3 3 Linking a variable to a question A panel set is linked to a panel and not directly to a questionnaire The panel to which the variable set has been linked should be linked to a questionnaire After this you can link your variables to a specific question in the questionnaire You can do this on the Details tab of the question If you would like to link a question to a panel variable afterwards you can do this through the Link icon D The variable you are going to link should match the data type of the question If you are going to link to a single choice question the variable should be discrete and of the Whole number type If an open question is concerned then the variable can be of the Free input type In order to link the variable to a question the variable set should be linked to the panel which should in turn be linked to the questionnaire i
42. the answer options yourself The values of a multiple choice variable are O or 1 except when you have explicitly assigned values to the answer options yourself In that case the values O or x the value you assigned will be used per answer option The value of an open question variable is always non discrete You can only use an open question if the data type is a whole or broken number 4 4 4 General settings In the questions overview you will see the Settings icon on the top left If you click it the following screen will appear Change settings Main section C O x Edit settings Apply the following settings to the selected rows Set all questions to be mandatory vi Set all open answers to be mandatory v Insert page breaks g O Remove all page breaks Place the answers and input fields underneath the question hd Matrix and combination questions Set the table width equal to pixels Mi Set the width of the second and further columns equal to pixels Y a The changes you carry through here apply to all selected rows in the questions overview In order to select several rows keep the shift button pressed in You can make questions and answer options obligatory insert or delete page divisions and determine the position of the input fields Besides you can set the table and column width in pixels or percentages for matrix and combination questions 4 4 5 Properties of answer options F
43. the respondent has been created in the system Because a question can produce several variables depending on the question type only during the export it can be definitely checked whether the variable names are unique NETQ uses the optionally inserted variable name as a basis and pastes numbers and or letters behind it Thus it is possible that a double variable name occurs 11 3 2 Exporting to SPSS The export to SPSS uses the exact same rules that were described for the Variables and Answers worksheets Of the variables apart from the description label and the values values and value labels the data type string or numerical length number of columns and missing values are recorded NETQ applies a few standard settings to the export e Normally all variables are numerical with width eight and two decimals unless this is impossible This is the case with open questions and closed questions of which one or more of the values are not numerical e For all questions including other namely the length is set at the maximum of 255 characters including spaces by SPSS This also applies to questions for which you have set the maximum length to a larger number of characters in NETQ Thus it is possible that a part of the answer is lost during the export The number of columns the question takes up has been set to ten 134 The missing values that have been set for a closed question match the values of the
44. to variable option in sub questions Answers 2 Define manually Generate based on participant s answers to variable a Number 0 ie You can select a variable by clicking the Select variable icon a A new window will open where you can choose the variable concerned in the variables overview In order to do this it is necessary to have inserted a variable name with the questions on which you would like to base the sub question If you have not done this you cannot select the question in the variables overview The question on which the sub questions are based can be a multiple choice question or a previous matrix question When basing sub questions on a previous matrix question you should select another one or more answer options of this question that you would like to use as a sub question Attention please The question on which you base the sub question cannot be on the same page as the following question Indeed the answers should first be known before the questions can be generated Insert a page division if this is applicable 4 6 Copying With the Copy icon Es you can copy questionnaires questions text blocks jumps or sections The copy will be placed all the way at the bottom of the questionnaire In order to copy something you should first select those row s which you would like to copy Using the shift and or control buttons you can select several rows 73 If you are copying a questionnaire
45. when the questionnaire is being completed In this way you can enforce a certain number of completed questionnaires This option is not applicable if you do not fill in a maximum number of respondents because then the respondents will always be counted at the start of the questionnaire 46 4 1 1 3 Properties Under the Properties header on the General tab you will find a number of options e Logging in with user name and password Select this option if you would like each respondent having to open the questionnaire using log in data If you leave empty the fields General user name and General password the log in procedure will be carried out per respondent Each respondent will then receive unique log in data The respondent will need to know these in advance for example through receiving them via a letter or e mail You will find more information about this in paragraphs 6 6 and 9 2 2 2 e Allow several sessions Select this option if you would like the respondents to be able to fill in one questionnaire in several sessions at different times If respondents fill in the questionnaire anonymously the sessions will be stored using a cookie This is a small text message that is left on the computer of the respondents so that the respondents can continue answering the questionnaire the next time they approach it If the respondent has deleted his cookies in the meantime he cannot continue the session For non anon
46. will take a survey which measures how extrovert or introvert the personality of the respondent is as an example Often only single choice questions are used and each answer option corresponds with a certain score For example How often do you start a conversation with a complete stranger on the street O Never gt score O O Not very often gt score 2 O Sometimes gt score 5 O Regularly gt score 8 O Often gt score 10 After each question or at the end of the questionnaire these scores will be added up and if the score is within a certain range the respondent belongs to a certain category If you let this be filled in a panel variable you can check the score of the respondent at the end with a jump Based on this score you can let the respondent jump to one of the text blocks that are related to a certain category For example there are 3 text blocks to which a jump can occur one for a low score one for an average score and one for a high score If someone would jump to the text block for the average score you could insert the following in the text field Your score is nqscore This means you have an average score on the extrovert introvert scale People with a score of 0 16 score low and therefore have introvert personalities People who have a score of 130 200 score high and therefore have extrovert personalities In this way you can let the system calculate the score and give the respondents feedback about their sco
47. wordt er extra informatie verschaft over het maken van een sjabloon 2 QuickStart In this chapter an abridged explanation will be given of the most important aspects and actions regarding a questionnaire in NETQ This chapter is extremely suitable for people who would like to get started straight away and who do not have any experience with NETQ For a more detailed explanation of the different aspects we refer you to the other chapters of this manual 2 1 Basic Actions NETQ is based on the Microsoft Windows technology the same technology which is used for MS Word and MS Excel In NETQ you can call functions through a fold out menu in the menu bar as well In order to choose a menu option you can use your mouse You can find more information about the different menu options in paragraph oud O NETO DA NETQ Helpdesk 0900 235 6387 lokaal tarief Questionnaires Panels Mailings Library Windows Help Feedback and support New Systen My profile Log off lo pan Se Overview lee Test Explorer Publish ax You use the explorer to organise your projects in folders Select a folder or create a new folder to store items Set offline Import Export Design Delete data Archive Download PDF Language settings You will use the menu bar most once you have created a complete questionnaire You will use the icons on the top right of the opening screen most often For a complete overview of all icons we refer you to
48. worksheet in which you can retrieve the variable names and values The first column contains the respondent number The following predefined values are in the cells of this worksheet e 9999999 not answered with a non obligatory question viewed but not answered e 8888888 not answered with routing when the question has not been Shown not viewed and therefore not answered 133 Because of Excel limits this export can only take place when there are maximally 255 variables When there are over 255 variables you will receive a notification and no data will be exported An export to SPSS is a good alternative in that case If you do not dispose of SPSS or do not want to use it you can contact NetQuestionnaires to export the results in a different way or let them be exported 11 3 1 3 Personal data worksheet Apart from the variables that have been generated by the questions themselves NETQ creates the following variables for the personal data e nglastn last name e nginsert insert e ngfirstn first name e ngainitial initials e nqgender gender e ngemail email e nqusern user name e ngpwd password Also five other variables are generated e nqstart has the respondent started e ngcompl has the respondent completed the questionnaire e nqdatsta date and time at which the respondent started e nqdatcom date and time at which the respondent has completed the questionnaire e nqdatcre date and time at which
49. you do fill in is replaced with the inserted value If you create a new language yourself you do need to fill in all fields These languages are not pre programmed In the following paragraphs all tabs in the language settings menu will be explained further 4 8 1 General Under the General header you can name the language setting or change the existing name select a language a code and add a description 75 New language setting All data marked in bold is mandatory Name Dutch English Language German French Italian Code Description You are giving the language setting a unique name and you also indicate which language is applicable You can assign a code to the language setting You can use this code to create multilingual questionnaires You can find more information about multilingual questionnaires in paragraph 4 9 4 8 2 Texts and notifications Under the Text and Notifications header you will find several tabs Text and messages Text General Multiple choice Open questions Matrix questions No access All notifications and texts of a questionnaire can be translated here All notifications and texts have already been translated into the five standard languages If you prefer a different translation you can adjust it here The text you fill in here will then appear in the questionnaire On the texts tab you can edit the text and appearance of the buttons name standard
50. 007 at 20 29 Invitation 2 0 0 0 test questionaire 17 December 2007 at 20 25 Invitation 2 0 0 0 test questionaire 14 December 2007 at 13 14 Invitation 2 0 0 0 You can see to which questionnaire the mailing has been linked when it has been sent which type of mailing it is and how many e mails have been sent In the overview per questionnaire you can see which type of mailing has been sent when the mailing has been sent and how many e mails have been sent per mailing Overview mailings per questionnaire Questionnaire test questionaire In the overview per panel you will see an overview of the mailings that have been sent to this panel Overview mailings per panel a El test Questionnaire newsietter Date and time Type of mailing Number sent H A test questionaire 17 December 2007 at 20 29 Invitation 2 0 0 0 test questionaire 17 December 2007 at 20 25 Invitation 2 0 0 0 test questionaire 14 December 2007 at 13 14 Invitation 2 0 0 0 Per mailing you can see to which questionnaire the mailing is linked when it has been sent which type of mailing it is and how many e mails have been sent In the overview per newsletter you can see when the newsletter has been sent and how many e mails have been sent When you see the mailing in these overviews this means that the mailing has been sent by the mail server of NETQ It is possible that the mail is blocked on the side of the respondent This is often called a bounce You c
51. 2 11 Panels LJ test 1 Select al panels rae Ya el Send in batches O ves No Next i Cancel You can select your e mail message here indicate which panels should receive an invitation and if desired use a filter See Chapter 8 Then click on Send You will receive a confirmation from NETQ that the invitation has been sent The respondents can now fill in the questionnaire For more information about invitations and reminders please have a look at paragraph 9 2 2 10 Reporting and Exporting Data This paragraph will discuss the different possibilities regarding the analysis of data that are obtained by putting a questionnaire online There are two possibilities online report paragraph 11 1 and exporting the data to Excel or SPSS paragraph 11 3 2 10 1 Online Report After your questionnaire has been filled in by one or more respondents you can view the basic statistics with the Report icon This online report is real time When you have got a survey running you can ask for this report too and view the status of the questionnaire With the Refresh icon oe you can view the state of affairs at this moment 24 In the online Report there are no statistics of open answers You can ask for the open answers of the respondents by making an export of the questionnaire Select the questionnaire and click the Report icon You are now in the overview screen This screen is divided into two parts data and Question
52. Appendix A List of Icons 30 a YA A dl Besides you can open different screens next to each other so you can work on more than one questionnaires or questions at the same time In NETQ you can use drag and drop in several places In order to do this you should hold the object you would like to move with your left mouse button and let the object go in the place where it should be You can use drag and drop for changing the order of questions combining panels etc When it is possible to use drag and drop this will be indicated clearly in the manual 10 2 2 Creating a Questionnaire After you have logged in you can go to the Questionnaires menu gt Show Here you will find an overview of all questionnaires in the user group You can create a new questionnaire by clicking the item New in the Questionnaires menu or by clicking the Add icon LB In the window that is now opened fill out the obligatory fields on the General tab these obligatory fields are in bold print These include the name of the questionnaire the start date and the end date the type of questionnaire Easy or Advanced see paragraph 4 5 the language settings and the approach of the respondents In the other tabs you can adjust the design of the questionnaire the panels the header and footer and the start and end text at a later moment For a more detailed description we refer you to paragraph 4 1 By clicking the OK button at th
53. FRING WOE asomado 51 4 1 3 2 Progress IN GICAUON ario 52 4 1 4 Start and Ensalada 53 4 1 4 1 Printing answers by a respondent cece cece eee e eee eeeeeeeeeeeeeeees 53 4 1 4 2 Downloading answers in pdf by respondent cccccceeeeeeeeeeeees 53 4 1 5 Panel rra 54 4 1 5 1 Participating Panel ras 54 4 1 5 2 MANOS a aa 54 4 2 Asking for General settingS messi dr dido 55 4 3 TextIBIOCKS atar 56 4 4 QUC SUON Saco oa 56 4 4 1 Creating OUCSTIONS ussrsasrrtana IA 56 4 4 1 1 Window new question sssssssssssssssnsnssnssrensnrenessnnesnenesnsnene 57 4 4 1 2 ANSWErOpDUONS textes es iae a Shae sent aa Seen a 59 4 4 2 Question TYDES asid a e a ed aa 59 4 4 2 1 Single choice QUESTIONS sssssssssssensssenesrnneurnnessrnrsnsnesnsneee 60 4 4 2 2 Multiple choice QUESTION sermisrissaissisnaianai ikana aa 61 4 4 2 3 Matrix GUESSON amistad 61 4 4 2 4 open QUESO ta is 63 4 4 2 5 COMPDINATOM QUESTION rar 64 4 4 2 6 SMOOT ars 65 4 4 3 Extra possibilities in the phrasing of the question occcccccccccccccccnn noo 66 4 4 3 1 Position of the Input field sesnessensusesnnssonnnassnnasonnanaennunennns 66 4 4 3 2 Calculating with Variables ssssassssessssnnsrrnnsnrsrenrenrnrerenrsrene 66 4 4 4 Genera Setting S ua a TEA a 67 4 4 5 Properties Of answer OPTIONS ccccceeeeeeessceeeesennnnneeeeeeesnsoeeeauens 67 4 5 Advanced QuestionnaireS cccseecsecueecuseuneeueeenseuueeteeetseuueuteennseugeuresngs 68 4 5 1 DC CUONS
54. HTML on your website you can also include these in the template When creating or changing the questionnaire fill the Template URL field on the Page tab with the URL where the template has been placed This should be a publicly accessible internet address for example http www uwsite nl index html If your organisation uses a CMS Content Management System you can create the template in that What is important is that the template can be reached on an internet address NETQ will collect this template behind the screens It is important to emphasize the difference between the template URL and the URL on which the questionnaire can be found In practise these are two completely different URLs The questionnaire itself will remain accessible when using a template on the same URL on which it would be accessible without using a template Thus this is always a different internet address than the one on which the template is Optionally you can determine the URL on which the questionnaire can be found yourself by for example using a frame set Position questionnaire in the template Insert the code CONTENT on the place in the template where the questionnaire Should be This code should be inserted exactly like this with capitals In the template you can use relative paths to images different websites hyperlinks and also JavaScript files For example lt img src images logo gif width 140 height 40 alt Logo
55. Manual NETQ Internet Surveys 6 0 Utrecht December 2007 NetQuestionnaires Nederland BV Ondiep Zuidzijde 6 Postbus 10058 3505 BW UTRECHT T 31 0 30 261 81 00 F 31 0 30 261 07 50 feedback netq nl www netq nl NETQ Support Services Working days from 09 00 till 17 00 hrs T 0900 BEL NETQ 0900 235 6387 support netq nl www netq nl fag This is a product of NetQuestionnaires Nederland BV Utrecht December 2007 NetQuestionnaires values suggestions and opinions of end users Please send these to the following address feedback netg nl All rights reserved The contents of this document may not be copied reproduced modified published or distributed in any way without NetQuestionnaires Nederland BV s prior written permission Inhoudsopgave L ADOUU NEV O sd a a 8 tat SY SUSI dUe MEN G ronn aa aaa 8 1 2 LNCENS CSL DES a EOS 8 1 3 NETO SUDPOM SEVICE Sarea pri di rios 9 1 4 AMG AE E E AE PE E E E E E PE EE EE 9 1 5 ABOUT THIS MANUAL sate not sa ae veatinne cae A A A 9 osl The Structure OF NS MaMa eonenna ri a E A 9 2 QUICK SAFE arusi a aAA NAA 10 2 1 Basic ACUONS wat esaian A O AA a ad 10 2 2 Creating a QUESHONNAITE ciclo 11 2 3 Creating Quest OMS meira a A S ieeseamnicaeneneaes 11 2 4 MUItIliRAguallSTMiis asin A E AO AN A 14 2 5 ROUNO ei E E E E 16 2 6 PREVIEW arica 17 ld PAM Si ena aaaa dan E E E 17 2 8 Festung and PUDISINNG a ta 20 2 9 VCRO rado ta a eco oidos rara diia parias 22 2 10 Reporting and Ex
56. Reminder for a questionnaire Message type Y Newsletter Confirmation Duits de Engels en Language settings Frans fr C Italiaans fit C Nederlands nl Default language setting v L__Cancel__ Fill in the title the subject the name of the sender and the e mail address of the sender These are the data the respondent will be able to see when you send the message It is very important to fill in the name and e mail address of the sender accurately If the respondent replies to the e mail message the e mail will be sent to this address Also bounces will be sent to this e mail address if you are not using bounce management see paragraph 9 7 In this screen you can also determine whether or not the message should be sent containing a lay out and images html lay out or not If you select Yes here an extra Lay out tab will be added screenshot Here you can determine the lay out of the e mail message You can set the font the letter size letter colour background colour and the colour of the hyperlinks In the General tab the previous tab you can determine the type of message The different types will be discussed more elaborately in the next paragraphs The language fields are especially important for personalised mailings see paragraph 9 5 You need to set the language setting to Dutch if you would like to send a Dutch mailing The salutation changes per language and in an Eng
57. Set offline Import Export Design Delete data Archive Download PDF Language settings You will now be shown an overview of the panels that are linked to the questionnaire concerned Export test questionaire All data marked in bold is mandatory Export The answers from this questionnaire have not been exported before Language setting Engels v C Anonymous participants Panels Pl test Select all panels Filter l zj 3 Bi O Only completed questionnaires Excel 97 2000 XP xls SPSS 12 sav Format Only non response Yes O No If you would like to exclude the results of a certain panel deselect this panel Then choose the desired file format for your export e Excel 97 2000 XP xls 28 e SPSS 12 sav After you have made your choice click the Export button If your export is finished you will see a Download button with which you can download the file to your computer Variables have been exported The answers are being exported Number of respondents 2 The export is finished This file has a fixed filename data year month day xls or sav You can find details of both options in paragraph 11 3 You can also ask for an export per question You can do this by continuing to the online report selecting the desired question and clicking the Export icon In the new screen you can choose the desired panel and you can choose b
58. Through the Earliest date and Latest date fields you can indicate within which period the date should be 63 Through the Time option you can indicate the earliest and latest time between which the answer should be Through the Whole number and Broken number options you can provide the minimum and maximum values In Broken number you can also enter a maximum number of decimals The E mail address option obliges the respondent to fill in a valid e mail address it should at least contain an O and an nl com ch etc The Postal code option obliges the respondent to enter a valid postal code If you dispose of the Postal code service of NETQ you can accordingly check this at the bottom of the screen Based on a postal code and house number the address of the respondent is automatically generated In this way you have more control over the correct entry of name and address data You can ask your Account Manager for more information about this postal code service The Telephone fax and Mobile number options oblige the respondent to fill in a valid phone number 10 digits In the Height and Width of the input field you can set how large the input field is going to be The height is normally 1 meaning there is 1 input line This is usually satisfactory for several key words or a short sentence The maximum height is 30 In Width input field you can indicate the width of the input field T
59. a random order The order is different per respondent You can optionally exclude certain answers from randomisation In order to do this go to the properties of the answer option open the small plus in front of the question and click the Properties icon with the specific answer option You can link a single choice question to personal data with the This is a question about personal data setting With a single choice question you can choose from discrete variables meaning data that can be divided into separate categories The following variables are involved at least Participant Gender making Personal data anonymous and Language setting see paragraph 7 2 Also you can define discrete panel variables yourself You can read more about this in chapter 7 The answer the respondent gives to this question will be saved in the variables and will thus remain linked to this panel member 4 4 2 2 Multiple choice question With a multiple choice question the respondent is supposed to be able to choose from more than one answer option The respondent will see a check box in front of each answer option Which colors do you like to wear C White Fl Black C Pink FP Green C Other The settings of a multiple choice question are similar to those of the single choice question A difference is that you can indicate the minimum and maximum number of answer options in the Details tab Minimum number of answers Maximum
60. ag a question to a different questionnaire it will be copied to the end of the main section of the questionnaire You can also drag questions and text blocks to the overview screen of a different section The questions will then be copied to the position where you let go of the questions in the other section Just like questions and text blocks you can also copy full sections from the one to the other questionnaire using drag and drop The section will then be copied including the routing provided that the goal of the routing is copied too You can also copy several sections at the same time so that references between those sections will be preserved in the copy You can find more information about sections in the paragraph Advanced questionnaires paragraph 4 5 4 7 Reading in Questionnaires In NETQ 6 0 it is possible to let the system read in questions In order to do this you need to prepare a rtf Rich Text Format in a text editor Microsoft Word for example The rtf file that is read in should meet a certain lay out so that the system can recognize what type of question should be created etc This lay out is explained in Appendix C Reading in questionnaires from Word The reading in proceeds as follows Either you create a new questionnaire or you select an existing questionnaire Now go to the questionnaires menu and choose Read in Indicate in which section the read in questions should be put and click the Read
61. agement per panel ococcccccccccccccnnnccnnnnnnnnnns 120 9 7 2 EXpOring BOUNCE OVErViEW nsivpida ada eicl 120 10 Testing and Publishing sssusnusunnnunnnnunnnnnnnnnnnnunnnnnnnnnnnnnnnnnn 122 IOT PESUNG a QUESTION lal FC niiin A a a aaa 122 10 1 1 Putting a questionnaire in test StatuS occcccccccccnnnnnccananancnnnarana ans 122 10 1 2 Testing in NETO with a previeW ssssssssssssssssnssssnnessrnesnsnesnenrne 123 10 1 3 Testing through a test panel ooccccccocccccncnnnnnnrrr rr rr 123 104 Aer OSUN nados 123 10 2 Publishing aguestionnall ei imac 124 10 2 1 Putting the questionnaire in publication ssssssssrsrssrssrnrsrerrerens 124 102 2 Seting out GQUESTIONNGINCS esti 125 10 22 21 Sending MmalldIS ia 125 IOAZ A2 General MNK asia arias 125 10 2 2 3 Approaching respondents by telephone Data entry 125 10 224 Invitation Per letter nicas 125 10 2 5 ATER DUDS di A 125 10 3 Putting a questionnaire offline cc ccc cccc ete e cece eee eeneeeeeeeesseeeeenennnannnes 126 10 4 Deletina data dais 126 11 Reportan d A alVSIS ninia 128 dd Report d urino the SURVEY ar 128 1 0 A O 128 dz QUESTION Variada arar 129 Lil REPDOrt after a SUMEN E o cd ia 130 11 2 1 Categorizing OPEN ANSWOTS 0ccccccccccccccnnnnnnnnn nan nnr nr 130 122 EOS tabuUlaCcONS dada adan 131 TL3 Save as POE iaa 131 PA EXPONO A O A es eteretalsenieeestalmecasucee beats 131 Tioke EXPONO to EXC urna nica ii 132 1 3 lel V
62. an assign these access data yourself through panel import 6 6 1 Automatically assigning access codes If you are not assigning user names and passwords yourself you can create your Excel panel file in the usual way creating User name and Password columns These columns are empty apart from the column titles When you import this file NETQ will assign user names and passwords to the respondents You can view these data and use them by exporting the panel afterwards The columns will then be filled The user name column always has the following syntax panel name number and in the password column a code of eight characters letters and or numbers has been created If you do this it is advisable not to make the name of the panel too complicated and not to include spaces or peculiar signs 6 6 2 Assigning access codes yourself If you would like to assign the user names and passwords yourself type the desired user names and passwords in the User name and Password columns in Excel file If you are using a certain convention for example user names with respondent number you can easily create a long series of user names by clicking the cell concerned in Excel and enlarging it downwards with your mouse You can do this using the black square on the bottom right of the cell 1 Username respondent 1 3 Hold this square while you drag it to the number of user names you would like to create Wh
63. an monitor and verify this using bounce management 119 9 7 Bounce management Invitations that are rejected by a mail sever on the side of the respondent are called bounces Bounces distinguish themselves in soft bounces and hard bounces A soft bounce occurs when there is a temporary reason why the e mail cannot be delivered For example when the mailbox is temporarily full A hard bounce occurs when an e mail address or domain does not exist A spam filter can also cause a hard bounce With bounce management you can check for incorrect e mail addresses and possibly take action 9 7 1 Setting bounce management per panel Normally bounce management is activated for a panel but no actions are executed with a soft or hard bounce You can set this with bounce settlement To do this go to the panels overview and click the Edit icon a On the Advanced tab you will find the Bounce settlement option Normally this is set to No If you select Yes here the following options will appear Bounce management Bounce handling yes O No No action Action with soft bounce Delete panel member Sign out panel member from receiving e mails 6 No action Action with hard bounce j ed Delete panel member Sign out panel member from receiving e mails Forward auto replies O ves O No E You can now indicate which action should be taken with a soft or hard bounce You can have the p
64. anel member deleted or unsubscribe them from receiving e mails Also you can set whether you would like automatic answers such as out of office replies to be sent on to the dispatch address of the e mail message 9 7 2 Exporting Bounce overview Through the Export bounces menu option in the Mailings menu you can download an overview of all bounces 120 Mailings Library Send invitation Send reminder Send newsletter Overview per month Overview per questionnaire Overview per panel E mail messages Export bounces You can export bounces of a certain panel for a certain period of time Furthermore you can specify which type of bounces should be exported Export bounces All data marked in bold is mandatory O Deleted panel members Banale J only female test Select all panels Period start date Time o Period end date z Time The date on which the mailing was sent Date in period l The date on which the bounce was received Hard bounces message cannot be delivered Type Soft bounces message cannot be delivered temporarily v Autoreplies i e out of office notification 121 10 Testing and Publishing In this chapter the procedure of testing and publishing will be discussed further In NETQ a questionnaire can have different statuses Design Test Published Offline Switched off To start with each questionnaire has Design status To test the quest
65. aragraph 3 4 where you can insert the question text This question text is the text which the respondent sees and it contains the question which he should answer 4 4 1 2 Answer Options With each type of question with the exception of the open question and the slider question you will see the header Answer options In the Number field you can insert the number of answers after which you click the Create button You will then see the number of input fields that corresponds with the inserted number of answer options appear You can insert the answer options field after field With the WYSIWYG editor you can determine the specific lay out of the answer options The Value field is only used if you have special wishes regarding statistic analysis If you leave these fields empty NETQ will generate standard values values in SPSS too that are linked to the answer options e With a single choice question NETQ will assign the standard value 1 to the first answer option the second answer option receives the number 2 etc e With a multiple choice question NETQ generates a 0 per row for not clicked and 1 for clicked If you are using a value for a multiple choice question it will be used when the specific row is clicked If this row is not clicked the value O applies Therefore it is recommended to never use the value O with a multiple choice question since you will then no longer be able to distinguish between
66. ariables WorkSheBtianis A 132 11 3 1 2 Answers WorksShNeet cccsceeeecceeeeeessceccesenneaeneeeeeeetsseeeaaaes 133 11 3 1 3 Personal data worksheet cccceccecsseeeeeseneeeeneeeeeesnsseeeauens 134 LIZ EXPOMiInd TO SPSS sido toas 134 12 EID FY success a o aaa 136 LAA FUNG Av questo Anales o 136 ADDENGIX Esa 138 Appendix A LISEOF ICONS iaa 138 Appendix B List of standard variables in NETQ s ssssssssssssssnnsrsnrsrrnnsnrsrsnrenns 140 Appendix C Reading in questionnaires from Word 000cccccccccccccccccnnnnnnnnnnna ranas 142 Documenta Y QUE RTF scuotere ne e e A 142 Desle teaicadiaattaste cated eehaiaaealcateasbaenieaceesienstiees 142 QUESTION DES tri a 142 STU ol I ly Loto area eee oa nea NES On EE 142 Basic question DCS cou corte etch rds anette sheen oak ea eee 144 Other possible ener ere Neste iria 146 Appendix D Examples of applications of panel variables ccccceeeeeeeeeeeeeees 148 Paragraph 1 Variables in question text ccoocccncccnnccnnocnnoccnnncnnacananonancnnonos 148 Paragraph 2 Jumps based on panel variables ccooccnnccnncccnoccnnocnnoce 148 Paragraph 3 Filters based on panel variables ccooccnoccnnoccnoccnnccnnoce 149 Paragraph 4 Calculating with panel variables oocccocccnoccnoncnnccnnoco 149 Paragraph S Prone Palestra cicanies 149 Appendix E Designing a template sssssssssssssssnessnnssrnnesnsnrsnsrennenrenenrnnesrenee 151 Position questionnai
67. ation about further conditions for the Excel file please have a look at paragraph 6 5 In Import file you can search for the right Excel file with Browse The option Only unique e mail addresses is meant to prevent double e mail addresses appearing in the file If you activate this option NETQ will check for unique e mail addresses When NETQ is finished importing your panel it generates an overview of possible mistakes that have occurred during the import It may happen that one or more e mail addresses are incorrect or incomplete If this is the case the e mail address will not be saved This will be reported in the feedback so you can repair it manually If you double click the panel or select the panel and then choose Show panel members in the Panels menu a screen with all of the panel members opens Panel members test 1 NOtest NOtest o f oeBnetg n g o O 19 If your panel consists of over a hundred panel members you are requested to enter search criteria first For a more elaborate explanation of panels for example reports per panel member assigning access codes exporting panel data combining or splitting panels deleting panel members extra panel variables filters sample management bounce management and extra information on importing and creating panels we refer you to Chapter 6 2 8 Testing and Publishing Before you can send an invitation to your panel the questionnaire needs to be
68. atrix questions tab you can also use the code COLUMN to indicate to which answer options column the notification applies The text of the answer option will then be shown here Attention please Of course you do not have to use these codes You do not have to insert your own texts for all notifications either If you leave a notification empty the standard notification of NETQ will be used there 4 9 Multilingual questionnaires It is possible to combine several languages in one questionnaire In this way you will have all of your data in one file when exporting to Excel or SPSS and you will not have to combine several files Also in this way you can guarantee the consistency of your questionnaire because one change in a jump or a question will apply to all versions 4 9 1 Setting multilingualism In order to set multilingualism go to the questionnaires overview Select the questionnaire concerned and click the Edit icon Ej On the General tab you will find the Language settings field The language you select there will be the main language Select Yes in the Multilingual questionnaire field Then four language settings fields will appear Select the other languages of the questionnaire here it can be one or more You can choose from all languages that have been created in the language settings menu When you have set the languages save the changes 4 9 2 Creating a multilingual questionnaire If you
69. be used in the combined panel as well You can also combine panels by using drag and drop Then you drag a panel to the panel with which you would like to combine it You will always have to confirm this action first The dragged panel will be added to the other panel Thus for this action you do not have to fill in any new data for the panel It can also occur that you would to split a panel in different smaller panels You can do this by selecting the panel you would like to split and clicking the Split icon 2 In the screen that now opens fill in the data of the panel that is to be created Also select a filter 97 Split panels Raportage All data marked in bold is mandatory Spit panel The selected panel will be split creating a new panel Please enter the information concerning the new panel Name Description gt Filter v Ca Ps OK Cancel All panel members who meet the requirements of this filter will be placed in the new panel The remaining panel members will remain in the other panel The new panel is automatically linked to the questionnaires and the panel variables to which the Original panel is linked 6 10 Deleting a panel You cannot delete a panel just like that You can only delete a panel when the panel does not contain any panel members at all anymore You can do this by first selecting the panel and subsequently going to the Delete Panel members option in the panels menu
70. ble to see the variable name when reading in 146 What is your age age 147 Appendix D Examples of applications of panel variables In this appendix we will give examples of applications of panel variables We will discuss the following possibilities In paragraph 1 we will give attention to panel variables in text fields Basing jumps on panel variables will de discussed in paragraph 2 After that we will explain about filters that are based on panel variables in paragraph 3 Making calculations with panel variables will de dealt with in paragraph 4 Paragraph 5 will explain about profile pages Basically the possibilities are endless we will discuss the most common ones Paragraph 1 Variables in question text You can show the respondent the value of a panel variable in a text block or in the text field of a question The code nqpanelvariable is used for this and ngpanelvariable is the name you have assigned to the panel variable This can be useful in many cases for example in the following case Question 1 Indicate which animal you keep as a pet O Dog O Cat O Rabbit O Hamster O Fish If you let this fact be filled with the text of the answer option as a value in a panel variable you could ask the following question Question 2 You have indicated that you keep a nqpet as a pet Could you please enter the name of your nqpet When a respondent has filled in Rabbit in question 1 he will be shown the
71. bles that have been linked to a question If a value changes because of this this will affect those people in the whole panel who have the same index 104 7 3 5 Changing or deleting variables In order to change a variable double click the row of the variable or select the variable and click the Edit icon 4 In the screen that opens you can adjust the properties of the variable Modify variable ngphone All data marked in bold is mandatory Descriptive name phone number Variable name ngphone Free input Date Time 2 Integer Type of data Fraction E mail address ZIP code 2 Phone Fax Cell phone Discrete variable O Yes No Cancel If you would like to delete a variable select the row of the variable and click the Delete icon The data of this variable for all panels to which it is linked will be deleted as well If you would like to delete a complete set of variables you should first delete the variables themselves before the set can be deleted When the set does not contain any variables anymore delete it by selecting the row and clicking the Delete icon Please bear in mind that all values of this variable set will be lost with a published and completed questionnaire With panel variables there are many possibilities We refer you to Appendix D Examples of applications of panel variables for examples and applications using panel variables 105 8 Filters
72. bles with an index have been assigned to this panel the following will happen If you assign an existing index the variable on which the index is defined provides the same value as with other panel members the other variables in the same set will be automatically filled with the existing values A possible new person using this index will then receive the values of the last person An example you have created a variable nghouseholdnumber You have defined an index on this variable For a certain panel member this variable has been filled with the number 1340 nghouseholdnumber 1340 In the same panel set a variable ngaddress has also been created with Ondiep Zuidzijde 6 as its value If you now create a new panel member with nqhouseholdnumber 1340 ngaddress will also be filled with Ondiep Zuidzijde 6 If you create a new panel member with a nonexistent householdnumber namely 4513 and you set the other variables as well each new panel member with nghouseholdnumer 4513 will receive the settings of the first person with householdnumber 4513 7 3 4 2 Functioning of an index regarding an existing person If you change the value of the index variable for an existing person he or she will receive the values of the variables of this index On the other hand if you adjust one of the variables that belong to the indexed set these adjustments will also be carried through with persons sharing the same index This also applies to varia
73. can determine the framework of the questionnaire and the potential progress indicator 50 4 1 3 1 Framework BA FS Fi i BAB Paragraph z Size B o 38 A Framework Header Text HTML Engels en v BA n EE kE BHs Paragraph Size B ote A Footer Text HTML Engels en v Template SE 2 Engels en v Distance between questions Width of the questions column Left Alignment of the navigation buttons Right Centered Using the WYSIWYG editor you can determine the lay out of potential headers and footers The header or footer is present on every page of the questionnaire Often a logo is placed here If you would like to provide your questionnaire with its own lay out corporate identity you can provide an internet address in the Template field where the design elements can be collected With this option you can even choose to integrate the questionnaire with your website completely The page of which the URL is put in can basically be any page html asp cfm php You can find more information on templates in Appendix E Designing a template If certain requirements have been met NetQuestionnaires Nederland BV will supply certain scripts files that the webmaster of your website needs to place on the server If the questionnaire does not have to match the lay out of the website completely and will be on a separate URL it is necessary that NetQuestionnaires Nederla
74. colour even sub questions In order to clearly distinguish a question from the answer options you can provide the questions with an extra style namely bold and or italic In order to make the distinction between the questions extra clear you can provide the even and odd questions with different background colours Style A matrix question often consists of over five properties or sub questions To provide for a proper visual distinction between the different rows you can adjust the background colour of the rows You can also set a distinction line between the sub questions 4 1 2 3 Text Blocks Under the Text blocks header you can adjust the lay out of text blocks Text blocks Font colour H Background colour text blocks E Font colour of explanatory texts Background colour of text balloon a Border colour of text balloon You can adjust the letter colour and background colour of text blocks Also the colour of potential explanation balloons can be set here 49 4 1 2 4 Input Input Image checked radio buton LR Image unchecked radio button l a XA Image checked check box Ll a Xx Image unchecked check box es a XK The appearance of radio buttons and check boxes can be changed in input To do this a new images should be uploaded or you can choose an image from the library 4 1 3 Page General Layout Page Start amp end Panels Start amp end Under the Page tab you
75. d the number of respondents that have started and the number that have actually completed the questionnaire Also you will find the average duration the average time span and the average number of sessions in which the respondent has completed the questionnaire Questionnaire test questionaire Status Published Elapsed time 3 day s 21 hour s 46 minute s Remaining time 12 day s 2 hour s 14 minute s Content 11 questions in 3 sections Language setting Engels Filter v a a General statistics Number contacted a Change Number started O 0 Number completed O 0 total 0 started Average time taken 00 00 00 00 00 00 0 Average time span 00 00 00 00 00 00 0 Average number of sessions 0 0 0 0 0 0 Attention please The duration is calculated as the difference between the time of beginning and the moment of completing the questionnaire If a questionnaire can be finished in several sessions the duration for a respondent can be much longer than the time the respondent has actually spent on filling in the questionnaire The 128 intervening period of inactivity is included in the duration Because of this the duration can produce a great distortion Even when the respondent fills in the questionnaire once periods of inactivity can occur for example when the respondent leaves the screen open You can then look at the average time span this is the time the respondent has spent actively filling in the
76. ds Indicate what your income was during the following years Matrix question with sub headers 145 Indicate which is most in line with your situation Work related er CA My work is my hobb I feel I do best when I am in a management position A es Pe gt me for advice OO O a O 2 d O FOME gt O HE Other possibilities The input for closed questions can also be built up with U and O respectively the letters q and m of the Wingdings font instead of and This will make the questionnaire better suited to printing and distributing What is your gender O Male O Female To which of the following countries have you been on holidays A Holland Q Germany LJ France A Spain A Other namely With open fields apart from the size of the field you can also set the maximum number of characters in the field by inserting brackets What is your name A A a If you would like to give an explanation you can do so in the text field below Variable name While reading in you can include the variable name of the question you would like to use in the text straight away by including it between and mind the sign The space that is occupied by this code is not included on the screen You do not have to use this code at the start of the line If you put the code on the end and select white as the letter colour you can still distribute the questionnaire via print while NETQ will be a
77. e You can mail the link to the profile page by including the code PROFILE in the e mail message This code will be replaced by a link through which the panel member can approach his or her profile page A profile page only functions as such when you send the panel member a mail containing this special link PROFILE If you send a normal invitation for example with the code LINK the questionnaire will be approached as a normal questionnaire You can now put the intake questionnaire on your website as a link for instance People who click it can fill in the intake questionnaire and will arrive in the indicated anonymous panel Once they have completed the questionnaire they will automatically receive a confirmation message in the form of an e mail which contains a link to the profile page When respondents click this link they will arrive in the profile questionnaire where they can change their data Because everything is saved in panel variables panel members can change this at any time 150 Appendix E Designing a template NETQ supports integration of a questionnaire in the design of a website by using templates A template is an HTML page in which the questionnaire is included and which meets the requirements that will be discussed further on in this paragraph In the template you can use all techniques which you can use on a website too including JavaScript and style sheets For example if you use fold out menu s D
78. e you will see the possibilities Single choice questions can fill the variables participant gender receiving newsletters and language setting Open questions can fill in the rest of the variables Here you should take care that the variable gender should be filled with M male or F female Participant and receiving newsletters should receive the values 1 yes or O no The value of the language setting should be the code of the language setting See paragraph 4 9 In the export of a questionnaire these standard variables also appear on the Personal data tab You will then see the names of the variables namely Nglastn Nofirstn Nainit Nginsert Nqgender Ngqemail Ngusern Nqpwd Nglang In a text block question text or e mail message you can also include personal data of a respondent SALUTATION LASTNAME FIRSTNAME HNITIALS INSERT GENDER EMAIL USERNAME IPASSWORD The code SALUTATION is replaced by the gender of the respondent as is customary in a salutation For example Dear SALUTATION LASTNAME is replaced by Dear Mrs Jansen The code GENDER is replaced by Male or Female and is therefore not suitable for a salutation The contents of the codes SALUTATION and GENDER depend on the language setting of your questionnaire The codes are case sensitive Nonexistent codes are not replaced and will therefore appear l
79. e already been discussed These variables will return in the export of the questionnaire and serve to make sure it is Known to which question the data belong These variable names are also used when you would like to base your answer options on previous questions see paragraph 4 5 5 These question variables are related to the questionnaire In a next survey you will need to define new question variables 7 2 Standard Variables In NETQ there are also certain variables that are saved with the panel member You can create these variables yourself we call these panel variables They will be discussed in the next paragraph In NETQ there is also a limited set of standard variables that are saved with the panel member These variables have the same possibilities as the panel variables but have already been defined in a standard way by NETQ You can find a complete list of standard variables in Appendix B List of standard variables in NETQ You can use these standard variables when importing a panel You need to use the following column names Last name First name Insert Gender Email User name Password Language Participant Subscribe Saving points You can also let these variables be filled by a question in the questionnaire To do this go to the Details tab of the question and click This is a question about 99 personal data After this click the small plus in front of Personal data Her
80. e bottom right the settings are saved and you will automatically go back to the questionnaires overview screen In the overview screen you will now see the new questionnaire 2 3 Creating Questions You can now start creating questions in the new questionnaire In order to do this you should first open the questionnaire by clicking the Open icon You can also double click the questionnaire You will then see the following screen View questionnaire test questionaire 2 2 A alld Name test questionaire Intern nummer 1 Show details ia lA os Questions Main section 0 Open the main section of the questionnaire by selecting the row and clicking the Open icon This is only the case with advanced questionnaires Easy questionnaires have no sections and when opening the questionnaire you will see an overview of the questions in the questionnaire this is similar to the overview of the questions inside a section You will now see the following screen 11 View section Main section 2 Ea Title Main section In questionnaire test questionaire eeu FAX Question Type Variable No questions or text blocks You can now start creating a question by clicking the New Question icon 8 You will now see the following screen New question All data marked in bold is mandatory Please use the tabs to browse General Details General Mandatory Yes No Page br
81. e eee e nes 104 7 3 4 2 Functioning of an index regarding an existing person 104 LEO Changing or deleting varlablesS ccccooccccccnnnnnnrcorcnnnconna rn 105 S FItersicii a aA a 106 8 1 creating a ROF orrors aa aa E A A EA A 106 8 2 APPICaUONS OF TCLS ra 107 8 2 1 EXPOrUNO WILMER 107 8 2 2 Applying filters to panels eisian a e a rr 107 8 2 3 Applying filters to sending mail messages ccccccccnconcncncnnnnnannnnnnn as 108 8 2 4 Filters and Online report cece cece cece ee eeeeesccecessenneneneeeeeeseeeeenaaes 108 8 3 Quota management ina sea it a adi od 108 9 MalingS arscianca as 110 9 1 Types Of e Mail MESSAGES vicorrici ni A As 110 9 2 Invitations ANG Reminders ivscicuaieadsntscusstesicusatessvasstnridndatetiacstarieonets 110 9 2 1 Creating a New MeSsaG lidia 110 9 2 2 SeNGING an INVITATION idas 112 9 2 2 1 Sending an invitation with a unique link cece eee cece eee eee ees 113 9 2 2 2 Sending an invitation with a user name and password 114 9 2 3 se alara Fender 114 9 3 NeWwsiStterS nia iaa 114 9 3 1 Ereatind a newsletter unid 115 9 3 2 sending Newsletter star 117 9 4 Contirmation Message nia a a tonne 117 9 4 1 Creating a Confirmation MESSAGE ccccccccccnnnnnnncnnnnnnnnnnn nr 117 9 4 2 Sending confirmation MESSAGES s ssssssssssssssssrnnesrnnesrrnesnrrene 117 9 5 Persona Sia ads 117 9 6 OV GIRVICW S nd aia 118 9 7 Bounce Management toto da 120 9 7 1 Setting bounce man
82. e to separate a part of the panel from the rest of it 107 8 2 3 Applying filters to sending mail messages You can also apply a filter when you would like to send out a mail message Then the mail message will only be sent to those persons who meet the conditions of the filter 8 2 4 Filters and online report You can also apply filters to online reports If you select a filter in Data this filter will be applied to the online report immediately and you will only be shown the data of the panel members who meet the conditions of the filter If you have selected a filter and click Save as PDF only these data will be included in the pdf 8 3 Quota management With quota management you can switch off the questionnaire automatically as soon as sufficient respondents who meet certain criteria have responded For example you can set that a maximum of fifty women and fifty men can participate in a Survey This can be determined in two ways e The values of these properties are already known in the panel e Inthe questionnaire the respondents will be asked about these properties In both ways you can set the criteria which the respondents should meet You can create a quota with a panel filter In the questionnaires overview screen you will find a Quota Management icon f If you select a questionnaire and click this icon a screen in which you can set quota will open Questionnaire s quota meer talen Quota
83. eak after this question O ves No Single choice Multiple choice Type of question Matrix aueaae Open question Combination question O Slider bar Variable name Underneath question Input positioning O tisk ti ext to question BA a Ei HHA Paragraph z size B 7 U xX x A Question Text HTML Answers Define manually Generate based on participant s answers to variable Nad Number 8 a 12 As you can see NETQ supports six question types e Single choice questions questions to which the respondent can give only one answer e Multiple choice questions questions to which the respondent can give more than one answer e Matrix questions questions where the rows are sub questions and the columns answering options For example with this type of question Likert scales are possible e Open questions questions where the respondent can formulate and type an answer e Combination questions a combination of a matrix question and a single choice or multiple choice questions or open answers e Slider questions questions where the respondent can define an answer by using a Slider In addition combinations are possible With a single choice question you can add an open answer option in the list of answer options This is especially useful when you would like to make it possible to give an alternative answer such as Other namely With a matrix question a
84. earned With the following codes you can include various functions in your e mail message e CONFIRMI e UNSUBSCRIBE e PROFILE You can find more information about these codes in paragraph 9 3 and Appendix D Examples of applications of panel variables Paragraph 5 Profile page If you are using a lay out in your mailing you can place hyperlinks under a piece of text for example Click here to open the questionnaire Select the text you would like to turn into a hyperlink and click the Insert hyperlink icon Y In the screen which opens insert the link 3 Hyperlink Hyperlinkgegevens Type http URL B Annuleren 9 6 Overviews In the Mailings menu you will find various Overviews menu options Mailings Library Send invitation Send reminder Send newsletter Overview per questionnaire Overview per panel Overview per newsletter E mail messages Export bounces 118 With these menu options you can ask for a mailings overview per month per questionnaire per panel and per newsletter In the overview per month you can see the names of the months in which you have sent out mailings By clicking the small plus you will be shown the number of sent e mails during that month This overviews looks like this Overview mailings per month December 2007 Questionnaire newsietter Date and time Type of mailing Number sent H 5 A test questionaire 17 December 2
85. eating a conditional jump Therefore we refer you to paragraph 5 2 for more information In the Notification field you can fill in the notification that should appear when the condition is met A validation can be affirmative or negative If you set up a condition and you choose Negative as the type of validation the validation notification will be shown when this condition has not been met If you choose Affirmative as the type of validation the notification will be shown if the condition has been met 4 5 4 Actions It is also possible to let the system execute certain actions such as sending an e mail message filling in a panel variable redirecting a respondent to an URL or register the questionnaire when it has been completed When creating an action a purple row will appear in the questionnaire In order to do this click the New action icon A new window is opened 71 Add action All data marked in bold is mandatory Data Title Explanation Only the first time Execute O Every time the respondent passes this point 2 Al Evaluation A ae Conditional Execute always Send e mail Fill panelvariable Forward the respondent to URL Action O Register the questionnaire as completed the respondent can continue Comfirmation of subscription E mail message type Invitation or reminder for a questionnaire mm Newsletter
86. en you let go you will see the user names appear 94 A similar edit can be applied to the Password column It is important that the combination of user names and passwords of a members of all panels is unique If you are assigning user names yourself and one of these user names is already taken either in the panel itself or in one of your other panels the user name will be changed into the standard name as described above panel name number In this case you can best export straight after importing to see whether any user names have been changed You can optionally change the user names of those respondents 6 7 Exporting With the menu option Exporting in the Panels menu you can ask for the data of the panel members you have imported earlier and save them in a document Panels Mailin New Overview Import Export Merge Split Delete members Variables Filters You can also work with the Export icon z However you first need to select a panel When exporting the panel you can optionally apply a filter For more information about filters we refer you to chapter 8 Filter i v aa 95 If you do not want to apply a filter leave this field empty Click Export and then the following screen will appear Export panel members Number of panel members being exported 2 Progress MI 100 The export has been completed successfully If you click Download the Excel file contai
87. entative result To put the questionnaire offline select the questionnaire and choose the menu option Offline in the Questionnaires menu The questionnaire will become active again when you publish it once more 10 4 Deleting data With the menu option Delete data in the Questionnaires menu you can delete all answers of respondents from the selected questionnaire Questionnaires p New Overview Test Publish Set offline Import Export Design Archive Download PDF Language settings Before the answers are deleted you will be asked if you would like to retain the metadata of the respondents Metadata are the data that are related to filling in the questionnaire itself whether the respondent has started has completed the questionnaire the time that was needed to fill it in and the number of sessions the respondent has started If you have a panel you would like to approach more than once you can use this information to found the quality of your panel members on If you delete the metadata the questionnaire will remain in publication but it will be cleared up completely If you retain the metadata the questionnaire will be switched off Then you can no longer make any changes to the questionnaire However you can look at the reports though you can only view the reports of the panel data The given answers have now been deleted Attention please If you delete the data from a questionnaire for which resp
88. etween an export to Excel or to SPSS When you click export you can download the desired file after several minutes 29 3 NETO General In this chapter general aspects of NETQ s user interface will be explained In paragraph 3 2 the menu bar is explained and paragraph 3 3 will discuss selecting in NETQ After that attention is given to the various tools the user can dispose of the WYSIWYG editor the preview refreshing a screen paragraph 3 4 up to and including 3 6 General system and profile data will be discussed in paragraph 3 7 Finally the Feedback and Support button will be discussed paragraph 3 8 3 1 Logging in In order to be able to work with NETQ you need to log in first You can do this by going to http www netg nl in the Internet Explorer browser and click log in A new screen will open in which you will be asked for your user name and password This information should be known to you After you have filled this in you click the Login button You are now logged on to NETQ 3 2 Menu Bars in NETQ NETQ uses menu bars with which you can open functions via a drop down menu like in most Microsoft Windows applications In this paragraph the different menus that can be found in the purple bar will be discussed and explained The menus in the orange bar will be discussed in paragraph 3 7 3 2 1 Menu Bar in Client Office When you log into NETQ you will see a purple bar This is the menu bar
89. ew jump to a different section It is also possible to jump from the main section to another section and at the end of this section a jump to the next section can take place In this way you let the respondent jump from section to section Advantage Easily re usable because complete sections can be replaced changed or linked in a different way Disadvantage The overview can disappear when there are many sections A diagram on paper is advisable Method 3 Nested Model In the main section create questions that apply to all respondents From the main section make conditional jumps that refer to a different section The respondent passes through this section after which he returns to the next question in the main section Advantage Easily re usable and it enhances the overview in the main section since all parts of the key questions are in separate sections Disadvantage The overview can be lost when too many nests are used Namely you can pose another question in the nested section which will open a number of other sections In principle this could go on forever 4 5 2 Jumps In an advanced questionnaire it is possible to add conditional routing to the questionnaire next to jumps This routing is important when using sections in the questionnaire You can add these jumps in the questions overview in a section by clicking the New Jump icon The possibilities that jumps offer are the following making a conditional obligat
90. ew per month Overview per questionnaire Overview per panel Overview per newsletter E mail messages Export bounces In order to send different types of mailings you should first select a questionnaire and in this menu you select which type of mailing you would like to send You can also ask for overviews of mailings that have been sent in the past With the E mail Messages menu item new e mail messages can be created paragraph 9 2 1 Also bounced e mails can be exported paragraph 9 7 3 2 1 4 Library Menu In the Library menu you will find all media documents images films sound fragments and also templates you have used in the past questionnaires you have filed see paragraph 12 1 and you can build up a collection of frequently asked questions Images Movies Sound Questionnaires Questions Templates You will find more information about the Library menu in Chapter 12 32 3 2 1 5 Windows Menu In the Windows menu you can set how the active windows are presented how to let the windows shut down all at once and how to minimize them all a once At the bottom of the Windows menu you will see all the windows that are currently active Tile Minimize all Close all Explorer 3 2 1 6 Explorer If you log into NETQ you will see the Explorer This is a functionality that makes it possible to place all of your questionnaires panels and e mail messages in a folder structure This can
91. export to Excel 9999999 not answered for a non obligatory question viewed but not answered 8888888 not answered with routing when the question has not been Shown not viewed and therefore not answered Date fields are numerical as well These fields should be converted to the desired date format manually in SPSS 135 12 Library In NETOQSs library all uploaded images films and sound fragments are saved However you can also save questionnaires or individual questions there You can find the library in the menu of NETQ Images Movies Sound Questionnaires Questions Templates In Images are all images you have used in NETQ except for the images that are used with the answer options You can add view or delete images here Attention please When you delete an image from the library it is not checked whether this image is still used in questions or text blocks In Films are all films you have used in NETQ You can add view or delete films here When you delete a film from the library it is not checked whether this film is still used in questions or text blocks In Sound fragments are all sound fragments you have used in NETQ You can add view or delete sound fragments here When you delete a sound fragment from the library it is not checked whether this sound fragment is still used in questions or text blocks In Questionnaires are all of your filed questionnaires It is possible to pu
92. f messages in NETQ e Invitation for a questionnaire All panel members in the panel that is selected when sending the message will receive this mail message e Reminder of a questionnaire All panel members who have not started the questionnaire or who have not completely finished the questionnaire will receive this mail message This only applies when you have sent the message using a unique link LINK or a user name and password e Newsletter All panel members who subscribe to the newsletter will receive this mail message e Confirmation This message is sent when a respondent has completed the questionnaire providing that this has been set in the settings of the questionnaire or through an action or when the respondent subscribes to a newsletter 9 2 Invitations and Reminders This paragraph will explain how you can create a new e mail message of the invitation or reminder type Also the different ways of invitation will be discussed with a unique link or with a user name and password Sending a reminder mail and the matters involved in this will be discussed as well 9 2 1 Creating a new message To create a new message click the New icon La and the following screen will open 110 New e mail message All data marked in bold is mandatory General Layout Content General Title Subject Sender s name Sender s e mail address Use layout and images O Yes No Invite for a questionnaire 2
93. fields and adjust the texts of the progress indicator The texts of obligatory questions and of failed log ins fall under the General tab The minimum and maximum number of choices for multiple choice questions are included in the multiple choice questions tab In Open Questions you can insert or adjust the texts of the different standard validations These texts also apply to the open answer options of single and multiple choice questions The validations on open answer options of matrix questions can be adjusted on the matrix questions tab On the No access tab you can find all notifications regarding respondents who for certain reasons do not or no longer have access to the questionnaire With some texts and notifications numbers have to be incorporated in the text An example is the text of the progress indicator You can include the current question and the total number of questions in your text Use the code VALUE for this Thus if you would like to view the following text with the progress indicator You are now at question lt current question gt of lt total number of questions gt in total then fill in You are now at question VALUE of VALUE in total as the text for the progress indicator You can use the code VALUE in the following fields e Progress indicator 76 Minimum number of choices Maximum number of choices Minimum length Maximum length Minimum value e Maximum value On the M
94. filled the questionnaire is switched off You will receive an e mail about this on the address that is known by NETQ System Attention Please When a respondent cannot be placed in one of the quota access to the questionnaire will be denied Therefore if you create a quota admitting fifty women men cannot participate in the questionnaire In order to do that you should create a quota for the number of men you would like to admit When a check happens in the questionnaire a jump to the end of the questionnaire will occur when the respondent does not meet the quota 109 9 Mailings In this chapter the possibilities of sending out mailings from NETQ will be explained The chapter discusses all possible types of mailings in the system and explains the procedure of how you can set up surveys using panels and mailings The possible mail message types are invitation reminder newsletter and confirmation Additionally this chapter will discuss how you can personalise your mailings how you can find overviews of mailings in NETQ and what the possibilities are regarding bounce management 9 1 Types of e mail messages If you would to send out a mailing through NETQ an invitation or a reminder you will need 3 things You will need a questionnaire that has been published or is in test status a panel live panel with published questionnaires test panel with a questionnaire in test status and an e mail message You can create four types o
95. following You have indicated you keep a rabbit as a pet Could you please enter the name of your rabbit Paragraph 2 Jumps based on panel variables You can base jumps on panel variables For example if you would like people who have different positions in a company to be shown different sections of a questionnaire you could create a panel variable ngfunction This involves creating a single choice question with all possible functions and let the panel variable be filled with the answer By checking which value the panel variable contains at the start of a section and letting the respondent jump to the next section if he does not have to fill in this section you can let the system determine which sections the respondent will be shown by means of a person s function 148 Paragraph 3 Filters based on panel variables In the same way you can print out exports or reports in pdf based on a panel variable For example if you would like to view the reports of only those people with a certain function you can create a filter based on this variable You could create the reports with this filter and only the data of those people with a certain function will be included in the report or export Paragraph 4 Calculating with panel variables With panel variables you can also make certain calculations For example if there is a survey at the end of which it is calculated to which category the respondent belongs you can use panel variables We
96. gle choice No numbering O Numbers 1 2 3 Numbering of answers Capital letters A B C Small letters a b c 2 Roman numbers I II IIL 2 Horizontal next to each other Answer positioning Vertical underneath each other Selection menu Number of columns Display answers text Yes No Randomize answers O Yes No 2 D un 5 a o OK Cancel The Numeration of the answer options is normally set to No Numeration If you would like to number the answer options you can choose from numbers capitals Small letters or roman numbers The Positioning of the answer options is normally set to Vertical You can change this into Horizontal or Selection list If you select Selection list the single choice question will be created with a so called pull down menu from which the respondent makes a choices In Number of columns you can indicate over how many columns the answer options should be spread The maximum number of columns is nine Of course it is 60 not obligatory to spread the answer options over columns you can also leave this field empty With the Show text of the answer options setting you can hide the text of the answer options This option is useful if you are using an image with the answer options However in the report and export the text will come back If you choose to randomise the answer options the answer options will be shown in
97. h 4 10 The Language Settings menu item will be discussed in paragraph 4 8 For many of these menu items it is important that a questionnaire is selected first You can find more information about selecting in paragraph 3 3 3 2 1 2 Panels Menu With the Panels menu you can manage and edit your panels and respondents Panels will be dealt with elaborately in Chapter 6 Panels Mailin New Overview Import Export Merge Split Delete members Variables Filters With this menu a new panel can be created New and you can ask for an overview with Show Importing and exporting a panel can among others be done through 31 this menu Additionally you can run edits between panels for example Combine panels Split panels or Delete Panel members all at once With many of these menu items it is important that you have selected a panel first More information on selecting can be found in paragraph 3 3 In the Panels menu you can also ask for variable sets containing panel variables More information on panel variables can be found in Chapter 7 You can also ask for a window with a filter here Filters will be discussed elaborately in Chapter 8 3 2 1 3 Mailings Menu With the Mailings menu you can set up and manage all of your mailings You can find more information on mailings in Chapter 9 Mailings Library Send invitation Send reminder Send newsletter Overvi
98. he Start amp End tab e Insert the text on which the respondent should click on the end page For example Click here if you would like to print your answers e Select this text and click the Insert Hyperlink icon e Fill in the code PRINT in the URL field The respondent can now print the questionnaire by clicking the hyperlink After doing this the answers will be shown in a new window after which a print command can be sent to the printer straight away After this action the window will be shut down It is not possible to keep the answers to the questionnaire on the screen permanently 4 1 4 2 Downloading answers in pdf by respondent In the same way a pdf can be downloaded by the respondent In this pdf the questions the respondent filled in during answering the questionnaire can be seen Also the answers the respondent filled in can be seen In order to make this 53 possible you can follow the same step by step plan discussed in paragraph 4 1 4 1 only instead of the code PRINT you now use the code PDF 4 1 5 Panels On the Panels tab you can find an overview of panels that have been assigned to the questionnaire You can find more information on panels in chapter 8 General Layout Page Start amp end Panels Panels Particpating panels 4 1 5 1 Participating panels If you have already created panels you can select here which panels you would like to approach for the
99. he number you choose needs to be between 1 and 100 The standard width is 20 In Minimum and Maximum length you can enforce the number of characters Here you need to fill in a whole number This will be the minimum or maximum number of characters including spaces the respondent should enter 4 4 2 5 Combination question In a combination question several questions are combined in one table In this way you can pose several questions about one specific aspect in one question The difference with a matrix question is that there will now possibly be answer options in the cells of the table as well In that way you can ask for personal data such as name gender and age in one question Please provide the following information Name Dex Age Male Person 1 j v Female Male Person 2 a O Female O Mal Person 3 j j 19 24 O Female 95 39 Older than 30 You can consider a combination question as a table with rows and columns You can create this in Rows and Columns This is similar to creating matrix questions If you look at the preview you will only see the rows and columns Nothing will be defined yet in the cells of the table itself This is because you still have to indicate the answer options per row In order to do this go to the questions overview and click the small plus in front of your newly made combination question You will now 64 see the created columns appear Now click on the Properties
100. he questionnaire and clicking edit 43 New questionnaire All data marked in bold is mandatory Please use the tabs to browse General Layout Page Start amp end Panels Leneral Data Name Type Basic Advanced Title Start date 17 December 2007 Time 00 00 9 End date Time C Duits de C Engels en Language settings Frans fr C Italiaans fit Nederlands nl Default language setting Y No numbering Numbers 1 2 3 Numbering of questions Capital letters A B C Small letters a b c Roman numbers 1 II III In the following paragraphs the tabs you can see above will be discussed and explained one by one 4 1 1 General In the General tab you can define the general data of the questionnaire These have been divided in data approach and properties 4 1 1 1 Data Under the Data header on the General tab you can fill in the administrative data of the questionnaire General Layout Page Start amp end Panels Leneral Data In Name you can fill in the administrative name of the questionnaire The name will appear in the questionnaires overview when you choose Show in the Questionnaires menu In Type you can choose Easy or Advanced The difference between both types of questionnaire is explained in paragraph 4 5 An advanced questionnaire has more functi
101. hea a nme uae eeee hee eau E 68 4 5 1 1 WOFKING WIEN SCCHONS Sencseativneionddineveniseiaiansdeneteeiitaniwanmeieienss 69 4 5 1 2 Three methods to build up a questionnaire using sections 69 4 5 2 JUNO Sarasa acne eda ota 70 4 5 3 Valdation NOENGCAUON Gas 70 4 5 4 ACUONS ar els denied aos 71 4 5 5 Basing a sub question on a previous QUESTION 0ooocccccccnccccnnnncccnn anos 73 4 6 CODYN Omissa ido tad tan tan anos 73 4 7 Reading in QuestionnaireS ssssssssssssssnnesrnnssrnnessnnssnsnesnsneenesennesenne 74 4 8 kanguage Secta Scandic one tai A coli 75 4 8 1 Gone as 75 4 8 2 Texts and notifications cccooccccccnnnnanncorcnn nc rr rr 76 4 9 Multilingual questionnaire aos 77 4 9 1 Setting IMUIMMNGUAUSIM aras 77 4 9 2 Creating a multilingual questionnaire cece eeeeeeeeeeee eee enees 77 4 9 3 Sending a multilingual questionnaire cece ccc eeeeeeeenee eee enees 77 4 10 Downloading a Questionnaire as PDF cccccc cece cece nn nn nn rr 78 4 11 Exchanging Questionnalres cccccceeeeeccsceceeseenneneneeeeeessseeeegneanaannees 79 Ae Mes COLO COGS As 79 4 11 2 Receiving and granting permission s ssssssesssrsrsrrsrenrerenrerrnrrreno 79 5 ROUNO ia cevinivaieasdsssuecudvestieriascnwecas 81 5 1 JUMPS and Multiple FOME daa a 81 J2 Conditional routing JUMPS ninia 82 5 251 EXDPrCSSION Lara ARA AAA ATAR 83 5 2 2 CONA ON tidad a 84 52255 EXPLOSION Zo eedeeee E A 85 5 2 4 NEE CON CIO Me
102. ible with a jump You can change an existing filter by double clicking the specific row or by selecting this row and clicking the Edit icon Ei Also you can click on the Add icon La in every place where you are applying a filter You can then define a new filter You can also indicate whether or not you would like to save this new filter If you do not save the filter it will be a temporary filter for once only use If you do save the filter you can find it back in the panels menu filters To delete the filter select the row and click the Delete icon x 8 2 Applications of filters You can apply filters in various ways in NETQ In this paragraph we will explain the applications that are used most often 8 2 1 Exporting with a filter If you would like to export a questionnaire you can apply a filter You will then be shown only those data in the export that meet the conditions of the filter In this way you can for example make an export of a certain time span nqdatsta is larger than 01 04 2006 or base an export on a certain panel variable ngeducation equals College By creating several filters you can split your whole set of data 8 2 2 Applying filters to panels If you are applying a filter to a panel those panel members who meet the conditions of the filter will be selected You can apply the filter if you would like to search a panel when you would like to export a part of the panel or if you would lik
103. ically If you are in the sections overview screen you can set the way in which the questions are counted in the progress indicator through the Edit icon Ej Count questions for the progress Count directly indicator Count on accessing this section If you select At the start of the questionnaire the maximum number of questions will be shown when starting the questionnaire This number can decrease if sections are skipped because of routing If you select When approaching this section the maximum number of questions can increase throughout the questionnaire when a section is being addressed because of routing In chapter 5 you will find more information about using routing ina questionnaire 4 5 1 1 Working with sections Each advanced questionnaire exists of a main section and optionally other sections as well In each section questions and or jumps have been defined The route the respondent takes is described in the main section the questionnaire starts in the main section which possible contains jumps to a different section After this the system completes the other section and in the end returns to the place in the main section where the respondent left off Therefore it is important to know which section is the main section and to consider the manner in which the respondent will pass through the questionnaire in advance Namely a section at which no jump is pointed will not be viewed by the respondent Theref
104. ill find the system data On the top right you will see the time of NETQ s server This time is important if you would like to send invitations or reminder e mails at a certain time In the General field you will see the name of your user group your license type and the end date of your license Also you will find the number of remaining and received users and the number of sent e mails here The copy code at the bottom of the field can be used to grant someone of a different user group permission to copy questionnaires to his her user group More information on copying questionnaires can be found in paragraph 4 6 System properties oca he Se O 11 48 12 User group Screenshots EN Type of license Professional Edition until 1 December 2008 Remaining participants 998 1000 99 80 Number of received participants 2 Number of sent e mails 2 Copy code SOKQU In the NETQ Internet Surveys Professional Edition you will see the Order button on the right of the number of remaining respondents 39 Order participants Please indicate which packages you would like to order and how many The Genera Terms and Conditions apply 100 participants 500 participants 1 000 participants 2 500 participants 5 000 participants 10 000 participants You can order respondents by the hundred After sending the order will take effect immediately so you can proceed with your work straight away Each person who has filled in the questi
105. in button If there already are questions in this section the newly read in 74 questions will be placed at the bottom of the list When you now open the questions overview you will see the questions in the question list 4 8 Language settings A language setting is a set of texts and notifications you can use for a questionnaire It so happens that next to the texts and questions you have to define yourself a questionnaire has another text that has been set as a standard by NETQ for example text on the next and back buttons standard notifications with restrictions to input standard error messages etc A standard language setting is present in five languages but of course you can create new language settings yourself or edit existing standard texts The language settings are accessible via the Questionnaires menu Language settings and apply to the whole sub account There are five standard language settings German English French Italian and Dutch Language settings Name Duits German de Engels English en Frans French fr Italiaans Italian it Nederlands Dutch nl In this screen you can add edit copy or delete a language setting When creating or editing a language setting a screen will open in which the field are spread over different tabs Most of these fields are not obligatory The fields you leave empty will receive the standard value based on the language you choose The standard text of the fields that
106. information about multilingual questionnaire please have a look at paragraph 4 9 15 2 5 Routing NETQ offers the possibility to not display the questions which are irrelevant for the respondent routing There are various ways to set routing in NETQ e Jumps skipping one or more text blocks within the same section This can only be set for single choice questions e Multiple routing jumping to a different section which contains relevant questions This can be set for single and multiple choice questions and matrix questions Only for advanced questionnaires e Conditional routing jumping to a different question or text block based on one or more answers which a respondent has given to earlier questions These jumps can occur both within a section or to a different section Only for advanced questionnaires In the Quickstart only the jumps are explained We refer you to Chapter 5 for more information about multiple or conditional routing When you are in the Questions overview two icons will appear by clicking the small plus sign in front of a question and 2 Click the green arrow at the answer option from where you would like the jump to start If the respondent chooses this answer the questionnaire will jump to the question you will select after this Select the question with your mouse and click the Select button You will then see the following screen In this example one of the jumps involves that when a responden
107. ing the screen La New Add Creating a new questionnaire panel e mail message for example Open Opening a questionnaire section panel for example Ei Edit Viewing and changing the settings of a questionnaire or a question for example EN Quota Management Setting quota management for the respondents of a survey a Copy Copying questions sections questionnaires for example Q Preview The preview of a questionnaire question section for example aly Report Present online reports for example those of a panel or questionnaire A Delete Deleting questions sections questionnaires panels 1 New Question Creating a new question New text block Creating a new text block q New jump Creating a new jump A New validation Creating a new validation y New action Creating a new action ia Select search Selecting a variable or searching in panels Settings Settings of a questionnaire section or answer option for 138 C erre CL Prefve4HEH HE Save as PDF Cross tabulation Benchmark Copy table Copy graph Import Export Combine Split Jump Insert image Insert film Insert sound Insert hyperlink Reopen Question Link Index Delete Index Repair example Save a report as a PDF file Defining cross tabulations between answers to two questions Run a benchmark comparison between several groups Copying a table to the clipboard from the report tool Copying a graph to the clipboard from the report tool
108. ion text You need to put this code in the Contents tab of e mail messages A unique URL will automatically be generated for each respondent The code LINK can be in any desired place in the invitation 113 If you are using a file of respondents each respondent will see the following URL in the e mail message http questions netq nl ng cfm r uniquecode Where there is uniquelink NETQ will generate a code consisting of a long string of numbers and letters in a unique combination Because of this the answers can be assigned to individual respondents who can be identified 9 2 2 2 Sending an invitation with a user name and password If you have assigned a user name and password to the respondents in a panel see paragraph 6 6 you can send this along in an invitation Use the code LOGIN in the place where you would like the user name and password to be in the e mail message NETQ will change this into User name username Password password In this way each panel member will see their own log in data in the e mail message using a code in the e mail message 9 2 3 Sending a reminder After you have sent your first invitation NETQ offers the possibility of sending a reminder e mail This increases the response Creating a reminder e mail is done in a similar way as creating an invitation e mail If you have used the LINK code when creating the invitation e mail you can also insert this code in the inp
109. ionnaire you can best put the questionnaire in Test status Paragraph 10 1will discuss the possibilities of testing in NETQ If you would like to actually set out the questionnaire and would like respondents to be able to participate in the questionnaire you should set it to Published This phase will de dealt with in paragraph 10 2 Also you can set the questionnaire to Offline which will be discussed in paragraph 10 3 The menu item Delete data in the questionnaires menu will be receive attention 10 1 Testing a questionnaire It is always advisable to test the questionnaire elaborately in different ways and involving different people before publishing it Once the questionnaire has been published the possibilities to change it are limited In this paragraph we will bring up two ways of testing in NETQ and we will explain the full procedure of testing 10 1 1 Putting a questionnaire in test status To put a questionnaire in test status select this questionnaire and choose the menu option Test in the Questionnaires menu Questionnaires F New Overview Publish Set offline Import Export Design Delete data Archive Download PDF Language settings If the questionnaire is in Test status you can start testing on validations routing jumps etc in NETQ Only publish the questionnaire once everything is running correctly in the test stage 122 10 1 2 Testing in NETQ with a pre
110. is larger than the width of the background image the image will repeat itself If you are using a pop up screen this will not happen very easily since these windows are usually fairly small If your questionnaire opens in a normal browser window your screen will obviously be much wider and the image will the need to be larger in order to prevent repeating NetQuestionnaires Nederland B V can possibly advise you about this When using a background image take care that this image is suitable for this purpose The colours and edges should preferably not be too bright or sharp The file you import can be both a gif or a jpg file In order to create a visually clear separation among questions you can insert a dividing line between the questions You can determine its colour using the palette of 216 web safe colours The standard letter colour of error messages is red This can be adjusted with the colour palette 4 1 2 2 Questions Under the Questions header you will partly find the same fields as under General However in Questions the settings are exclusively related to the question text itself 48 Questions Font Standard a Font size Standard Font color Background color C Bold C Italic Background color odd questions Background color even questions lt Matrix questions Color of the line separating sub questions Background colour odd sub questions Background
111. is way the inserted data will not be overwritten 10 2 2 4 Invitation per letter You can also approach your respondents through postal mail You can use the general link for this Also you can involve user names and passwords in this In this way you will invite respondents to visit a certain website and optionally log into the questionnaire per letter 10 2 3 After publishing After publishing the questionnaire you can only make limited changes to the questionnaire This concerns mainly textual changes and settings such as randomising the answer options Important settings you cannot change anymore are routing page divisions setting whether a question is obligatory or not the number of answer options sub questions and the order of the questions Neither can you create any more questions When changing an item in the questionnaire you will automatically see what you can and cannot change those parts that cannot be changed will be coloured grey 125 Attention please If you do want to make changes do not put a questionnaire back in design status just like that If the questionnaire has already been filled in by respondents the data will be lost 10 3 Putting a questionnaire offline Despite an elaborate test it is possible you would like to put the questionnaire offline temporarily For example in order to decide whether the number of respondents that has filled in the questionnaire is sufficient for the present for a repres
112. iterally in the text block For an overview and complete list of standard codes and variables in NETQ we refer you to Appendix B List of standard variables in NETQ 7 3 Panel variables Next to the standard variables first name last name etc you can define extra panel variables yourself All of the possibilities of standard variables are also possible for panel variables importing exporting also panel exports letting variables be filled by questions in the questionnaire etc Furthermore the possibilities with panel variables are much more extensive We refer you to Appendix B List of standard variables in NETQ for examples and applications In the next paragraphs we will explain how to create panel variables 100 You can do this through the Variables menu option in the Panels menu Panels Mal New Overview Import Vanables Filters The following screen will be opened Panel variables Y ariable personal variables 0 7 3 1 Creating a set of variables You need to divide the panel variables into sets yourself These variable sets will return in different places in NETQ You can define a maximum of forty panel variables of your own with the Pilot and Professional Editions With the Enterprise Edition you can define an unlimited number of panel variables By clicking the New icon in the overview screen you can create a new set of panel variables 101 New set of panel variables
113. king for a report of the questionnaire and deleting a questionnaire Adding a new questionnaire will be discussed in paragraph 4 1 Opening a questionnaire will be explained in paragraph 4 2 Double clicking the questionnaire has the same effect as opening a questionnaire Changing the settings of a questionnaire is similar to setting the settings of a new questionnaire so information about this can be found in paragraph 4 1 as well For information about quota management we refer you to paragraph 8 3 Copying and deleting a questionnaire does not need much explanation Select the questionnaire and click the icon to run the desired edit Previewing the whole questionnaire has been explained in paragraph 3 5 A chapter about online reporting can be found in paragraph 11 1 4 1 Creating and Changing a questionnaire If the Questionnaires window has not been opened yet select the item Show in the Questionnaires menu In this window an overview of all existing questionnaires is shown In a new account no questionnaires will be present In order to add a new questionnaire click the New item in the Questionnaires menu or click the New icon In the window that is now opened you will see settings that can be applied to a questionnaire The obligatory fields are in bold print You need to fill these in at all times When the questionnaire is still in design status you can change these settings at any time by selecting t
114. le choice questions this number equals the number of sub questions multiplied by the number of answer options e Open question one variable with the assigned name The value of the variable of an open question and also that of an open answer option equals that which the respondent has entered In the Description column the description of the variable is presented Normally this is the literal question with optionally an addition In the case of a single or multiple choice question the text of the answer option is added in the case of a matrix question the title of the sub question In the Values column those values that have been assigned to the different answer options are presented In some cases the letters or numbers have been pasted behind the variable name Because of this the name will possibly be longer than eight characters In those cases the variable name will be shortened as far as is necessary for the extra characters to be placed behind it without exceeding the maximum of eight characters You should keep this in mind when assigning a variable name since there is a chance that a variable will no longer be unique because of this When a variable is no longer unique the export to SPSS cannot be completed The export to Excel will not be hindered by this 11 3 1 2 Answers worksheet In the Answers worksheet you will find the answers to the different questions There is a direct link with the Variables
115. le clicking that you would like to categorize Click here on the View and categorize answers icon 3 In the window which opens you will see an overview of the given answers If you fold out the small plus in front of the Categorize header you can select the variable in which you would like to save the category View and categorize answers You own a car Why did you choose a car over public transport amp Categorize Variable personal variables Categories Create a Page 1of0 Answer Category Subsequently insert the category values separated by comma s For example you would like to place the answers in the categories good moderate and bad Then you should insert this as good moderate bad behind Categories Click Create to save the categories 130 Now you can assign a category per given answer by folding out the selection list under the Category header with the small arrow Once you are finished click Save The category values have now been saved in the panel variable 11 2 2 Cross tabulations In the reports screen you can also create cross tabulations between the answers to different questions You can do this by selecting a question and clicking the Cross tabulation icon The following screen will be opened Define cross tabulation for question Test question 2 Question variable Test question 2 Type Multiple choice In questionnaire test questionaire
116. lish mailing an English salutation will be used You can also create a multiple language e mail message When you send your mailing the correct invitation language is automatically chosen for each respondent provided that the language of preference has been set by the respondent In the Division tab you can fill in a header and footer for the mail message Also you can indicate a template here and set the settings for width and positioning In the Contents tab you can add the text of the e mail message When you have chosen a multiple language message buttons will appear to fill in the text in the different languages 111 9 2 2 Sending an invitation When you have published the questionnaire the questionnaire is available on the internet However this does not mean that this is known with the respondents When you are using a panel you can send the respondents an invitation using the Send menu option in the Mailings menu Mailings Library Send invitation Send reminder Send newsletter Overview per month Overview per questionnaire Overview per panel Overview per newsletter E mail messages Export bounces First select the questionnaire that is concerned in the questionnaires overview screen Then click Send Invitation The following screen will be opened Send invitation test questionaire All data marked in bold is mandatory Send invitation You can send up to 10 000 e
117. lish menu option in the Questionnaires menu You can do this in the test phase or in the design phase We advise you to always test the questionnaire first Questionnaires F New Overview Test j Set offline Import Export Design Delete data Archive Download PDF Language settings A published questionnaire is available for respondents If you had not published the questionnaire before you will receive an e mail containing the URL on which the questionnaire is available Also it explains what you can do with this URL If you switch off or clear the questionnaire later and publish it again you will be asked whether you would like to receive this e mail again The URL it contains never changes regardless of how often you publish the questionnaire or how often you change the manner of approach If you publish the questionnaire without it having gone through the test phase this will be shown by a red notification It is strongly recommended to test the questionnaire first to be certain that all settings are correct The answers that have been saved in the test phase will be deleted as soon as you publish the questionnaire In this way the data of your survey will be not be contaminated with test data 124 10 2 2 Setting out questionnaires This paragraph will briefly discuss the ways to set out questionnaires that NETQ supports 10 2 2 1 Sending mailings If the questionnaire has been published you can se
118. mber will no longer receive any mailings from NETQ You can also make the personal data anonymous here and indicate whether this person subscribes to newsletters Also you can view or award the saving points of this person The access data of the panel members are also on this screen You will find more information about access data in paragraph 6 6 6 5 Importing After you have created a panel you can next to creating panel members manually also import several panel members at the same time In order to do this select the 91 panel concerned and then you can import your file with respondent data with the menu option Import in the Panels menu or with the Import icon Panels Mailin New Overview Import Export Merge Split Delete members Variables Filters You will then arrive in the following screen Import panel test import pane This is the first time that panel members are imported to this panel Select the import document Excel xls en click on Import Import file Only unique e mail addresses O Yes No Update existing data O Yes No The import file has to be a Microsoft Excel xls 97 2000 XP file and needs to meet a certain lay out The names of the column titles in the Excel file need to match the column titles mentioned hereafter exactly last name insert first name initials gender email user name password language For a full lis
119. mport and the type of panel 89 Name Members Last import test 2 Live panel By selecting a panel and clicking the Edit icon ER you can edit the data and assign the panel to a questionnaire It is not possible to copy a panel However you can run imports and exports and combine and split panels You will find more information about this in paragraphs 6 5 up to and including 6 9 6 3 Panel members overview When you double click a panel or select the panel clicking the Open icon W a screen with all of the panel members will open If your panel contains over a hundred members you are requested to first enter search criteria so that less than a hundred panel members can be shown If your panel contains less than a hundred members the panel members will be shown directly and you can leaf through them using the arrows at the top of the screen 1 gt You can enter search criteria by clicking the Search icon For each panel member there are three columns I S and C In these columns are numbers which indicate how often this panel member has been invited I to participate in a questionnaire how often he has started S and how often he has completed a questionnaire C With the icons on the top right you can Add EN Edit Ei and Delete amp panel members When you delete a panel member the answers of this panel member will not be deleted This person will only be deleted from the panel
120. n User name Ingl Password ecccescece Password repeat seeccccees Other Receive e mail notifications O Yes No Background image Bladeren a These data can be changed here You will receive an e mail confirmation of each of these changes However for security reasons it will not state what has been changed If you change your password you need to keep up to date with the changes yourself The minimum number of characters that should be used for a password is six After changing the password this field normally contains ten asterisks and for security reasons this is the same for each user Under the Notifications header you can indicate whether you would like to receive notifications through e mail Normally this will be set to Yes You will receive confirmation e mails and e mails stating that your supply of respondents has reached the percentage you have indicated in System If you check No here you will not receive these e mails 3 7 3 Logging off Through Log off you log off NETQ After this you will need to log in again in order to be able to work with NETQ 3 8 Feedback en support Through the Feedback and support menu you can send an e mail to the Customer Support department If you have a user question choose Support report If you have a suggestion about the package choose New Functionality For any other questions or comments choose Other 41 Feedback and
121. n questions and text blocks Then the next jump will always be checked also when the first jump has occurred In computer languages this corresponds to continually creating a new if then block 5 2 6 Routing by means of calculations on answers In a condition you can use calculations For example you can add up the answers to a number of previous questions and then jump to a different section when the sum is over 100 You can use the following calculations Multiplying A B Dividing A B Adding A B Subtracting A B NA Involution A B In the example above A and B can represent both numbers and numeric variables With calculations the usual priority rules apply involution multiplying dividing adding subtracting You can use brackets to enforce other priority rules for example A B 2 Please contact the helpdesk when you are experiencing problems applying this 0900 BELNETQ 235 6387 If you are using conditional jumps frequently we advise you to take an advanced training For more information about this or to set up an appointment please contact your Account Manager 86 6 Panels In this chapter you will find out all about using panels in NETQ A panel is a collection of people to whom questionnaires can be sent out Panels consist of panel members Different data can be linked to these panel members so that data obtained from a questionnaire can be remembered for that panel member The chap
122. n NETQ it is possible to insert a text per row on both sides of the question In order to do this use the Second concept aspect input field You can use this option for a Likert scale for example in which the question and the second concept are the extremities of the answer options for example expensive versus cheap LEMA o size JB ZU xx A QO Question Text field Type Second term aspect gt O Yes YO No Single choice Multiple choice Sub header gt e m a gt O Yes O No Single choice Multiple choice Sub header gt 2 a The columns are the answer options in a matrix question First you can indicate how many answer options the matrix question should contain after which you can define these You can switch the sub questions rows and the answer options columns so that the questions will be listed vertically and the answer options horizontally You can this in the Details tab If you are adding an open answer option to a matrix question text field yes you can create a question with an order or constant sum through the Properties icon The respondent will indicate an order 1 to x or a sum for example 100 in this case In both cases you will first create the matrix question with different sub questions aspects and one open answer option It is obligatory to provide at least one answer text On the Details tab you can arrange for this text to be hidden 62 After you ha
123. n input field can be provided for an open answer Regardless of the type of question there will always be an input field for the question itself After you have selected the question type you can fill in the question here You can find more information on this in paragraph 3 4 The Variable name variable name in SPSS as well is the coding that is given to the question for the purpose of the statistical processing in a program such as SPSS A maximum number of eight characters can be used for the variable name You will see an Answering options header with each type of question apart from the open question In the Number field you can insert the number of answers after which you click the Create button Then you will see the number of input fields that corresponds with the number of answer options you inserted appear You can fill in your answer options in these fields Number 2 Create A X BB size JBru xx A BQO Text Value Textfield en eC SF C O oo gt ja Y Nee 3 x If you are creating a matrix question an extra Sub questions field will appear This is because a matrix question combines several single or multiple choice questions into one question 13 Sub questions Define manually Generate based on participant s answers to variable Nay Number 2_ Create A BA a size JB ZU xx A QO Question Text field Type Second term aspect TB 0 28 nee mO mosca
124. n the number of variables there could be several worksheets and a Personal data worksheet 11 3 1 1 Variables worksheet In the variables worksheet you will find four columns question variable description and values The Question column contains the number of the question If you are applying routing this numeration will possibly not match the number the respondent will see The Variable column contains the variable name maximum of twenty characters You can optionally assign a variable name with each question see paragraph 4 4 1 1 If you do not do this NETQ will generate a variable name taking the form of v number during the export in which the number is the number of the question as it has been described before Depending on the question type several variables may be needed per question The rules that are applied to each question type are described below e A single choice question one variable with the assigned or generated name If one or more answer options contain an open text field other namely then an extra variable will be created with the following name name 1 or the assigned or generated name with a 1 after it In this way a single choice question will produce minimally one and maximally two variables The value of the variable of the single choice question equals the assigned value or the serial number of the answer option the respondent has chosen e Multiple choice question thi
125. n types In NETQ 6 0 single choice multiple choice and matrix questions are supported including most variants to these Thus combination questions are not supported You can set routing after reading the questionnaire into NETQ as well When a piece of text cannot be interpreted as a question it will be interpreted as a text block On the next page is an example questionnaire as NETQ could read it in Guidelines In order to let the reading in occur as perfectly as possible we advise the following e Always put an extra space between questions or text blocks e The tables of Matrix questions should begin with a row containing the answer options This row can be left empty but it has to be there e Use no lay out or stylistic elements that have not been mentioned above Set these in the usual way in NETQ after the document has been read in Keep 142 the document simple All elements that are not supported margins headers and footers colours images etc will be ignored Do not use any tables except when it concerns a matrix question Keep the table as simple as possible For example do not combine any cells if this is not necessary and do not place any tables within tables 143 Example questionnaire Basic question types Single choice question use for the answer options What is your gender Male Female Multiple question use for the answer options To which of the following countrie
126. n which the question is If you click the Link icon 2 in your variable set a list of questionnaires you designed will appear first Select the questionnaire containing the question to which you would like to link the variable Accordingly you will see the questions that match 103 the data type You can select one of these questions and link them to the panel variable The answers to this question are now copied to the variable and will show up in the report overview of the panel member or in the export file of the panel 7 3 4 Defining index on a variable For some panels it may be important that certain variables in a panel set will change along with each other For example this could be the case with name and address data of a household If the address of one of the persons changes often the address of a different person in that household will change as well In NETQ you can prevent this by using an index icon When a variable has an index all persons who have the same value for this index variable will also have the same values on different variables in the same variable Set You can assign an index only once per variable set You can do this by selecting a 4 icon The index has now been created You can gt delete the index by clicking the delete icon variable and then clicking the 7 3 4 1 Index with a new person in panel When you have manually added a new person to a panel and varia
127. nd BV consults with your webmaster Both applications both using a template URL and integrating the questionnaire with your website are technical matters For a smooth and fast progress we advise you to contact your Account Manager With the Distance between questions and Width of the question presentation column fields you can indicate in pixels the distance between the questions and the width of the question presentation column for the whole questionnaire In Alignment of the navigation buttons you can determine the position of the buttons within the questionnaire left right or centred 51 4 1 3 2 Progress Indicator You can make sure that the respondents are aware of their position within the questionnaire while filling it in In longer questionnaires this is an essential functionality to prevent premature quitting Progress indicator None Type of indicator Text Graphical In Type Indicator you can indicate whether you would like to set a progress indicator and if so if you would prefer a textual or a graphical representation of it If you choose to use an indicator you can adjust the indication positioning and alignment These options will appear under Type Indicator None Relative e g 38 Absolute fe g question 3 of 8 Indication Time e g 2 minutes remaining 2 Top only Position Bottom only O Both top and bottom Ce 2 Left Alignment
128. nd include the classes in the generated HTML The lay out you define by this will only become visible in the preview so you will not be able to see it in the editor itself A number of matters cannot be solved with a style sheet of your own These include the background colours you can set for different things page text blocks and for the background image The background colour and background image of the page can be set in the template itself in the BODY tag Here no style sheets are used because older browsers do not support this design through a style sheet Important The settings you create in NETQ prevail over settings you create yourself in a style sheet of your own This is important in relation to the colour of error notifications since NETQ uses FF0000 red as the standard colour If you would like to set a different colour for this in your own style sheet you should delete the setting in NETQ Changing a template and switching it off If you make any changes in the template these will not be automatically known in NETQ You can refresh the template in NETQ by editing the questionnaire and clicking OK NETQ will now retrieve the template However this does not apply to edits in external files style sheets images etc Edits to these will be visible immediately You can switch off the template by emptying the Template URL field and clicking OK This means that possible settings with style sheets in the template will no longe
129. nd mailings to live panels You can do this with unique links see paragraph 9 2 2 1 user names and passwords or with the general link 10 2 2 2 General link You can use the general link URL of the published questionnaire if you would like to place a link on a website or place it behind a banner on a website If you approach the respondents through a banner or text on your website please contact your webmaster or NetQuestionnaires The webmaster or NetQuestionnaires can place the URL under the banner or text People can then click this link or banner and will then be redirected to the questionnaire Also you can let an external window appear If you are approaching the respondents through a pop up screen please contact your webmaster or NetQuestionnaires The webmaster will place the needed script on the website For more information about these options please have a look at paragraph 4 1 1 2 10 2 2 3 Approaching respondents by telephone Data entry If you would like to approach your respondents by telephone a CATI module is available With this you can manage the interviewers and easily let the phone procedure run automated For more information about this please contact your Account Manager A separate manual has been written for the CATI module You can also work with Data entry You can use the general link for this The difference is that after you have filled in the questionnaire a new respondent button will appear In th
130. nel concerned and choose Import in the Panels menu Then follow the steps that have been described above The respondents will then be added to your panel In the overview screen of the panels you will see the the number of respondents in your panel increase in the Members column 6 6 User name and password The columns User name and Password are only relevant if you would like respondents to log in first before participating in a questionnaire This option is often chosen because then it is possible to check which respondent gave which answer without having to send out a mailing with unique links from NETQ The general URL can then be used where people will then have to fill in a user name and a password Also in this way letters can be mailed while the response remains traceable It is important here that you set the questionnaire properties Log in with user name and password to Yes Here you will be shown two new fields General user name and General password If you leave these empty you can assign a user name and 93 password per respondent as is described in the next paragraphs If you do fill in these fields each respondent needs to log in with the same data In that case the system will not be able to retrieve the answers There are different ways to assign a user name and password to respondents You can either let NETQ generate the user names and passwords through a panel import Or you c
131. ning all of the panel members and their data will be downloaded All panel variables and all personal data occur in the export file also when you have not created these when importing Besides two extra columns that do not occur in the import file have been added to the export file e NQID this column assigns a unique number to each respondent e Creation Date represents the time and date of the panel import 6 8 Reports per panel member With the Report icon ai you can ask for the history of a panel member In order to do this you need to have selected the panel member concerned Statistics for panel member alexander amp Data Name alexander Panel member since 10 October 2007 Participant Yes Credits 0 Genera statistics Percentage started 100 Percentage finished 100 Hard Bounces 0 Soft Bounces 0 Autoreplies 0 Questionnaire Credits Started Finished Sessions Time taken Rapportage en exporteren Yes Yes 1 00 01 06 You can view the basic data of the panel member and the general statistics Under the Questionnaire header you can see the questionnaires to which the panel member has been invited By clicking the small plus in front of the questionnaire you can view the information concerning this questionnaire When you select a questionnaire and click the Reopen questionnaire for this respondent 4 the respondent will be given access to the questionnaire once more 96 When y
132. ns To create a question go to the questionnaires overview screen The questionnaire can be opened either with the Open icon or by double clicking the questionnaire in which you would like to create questions When you are working with a questionnaire of the easy type you will now arrive at the questions overview screen In the case of an advanced questionnaire you will arrive at the sections overview screen Open the section in which you would like to create a question In paragraph 4 5 you will find more information on advanced questionnaires 56 You can now create a question by clicking the New Question icon 7 If you wish to place a question in between two existing questions select the question that is placed under the desired position of the new question After this click the New Question icon After creating them you can move all questions using drag and drop Each newly created question will appear in a new row of the questions overview screen together with the question text the question type and the name of the variable Obligatory questions are printed in black non obligatory questions will appear in red If a jump has been defined with the question the row will be coloured grey 4 4 1 1 Window new question After clicking the New Question icon a new window will open 57 New question All data marked in bold is mandatory Please use the tabs to browse General Details Mandatory
133. ntain a profile link a reference to the profile questionnaire of the panel or log in data Also in a confirmation mail you can invite people to subscribe to a newsletter by inserting the code CONFIRM in your confirmation mail With this code the Receiving newsletters setting of the panel member is set to yes and the panel member will receive newsletters from then on See paragraph 9 3 for this as well 9 5 Personalise You can provide your e mails with personal data by using special codes In NETQ you can use the following codes SINTRODUCTION FIRSTNAME LASTNAME INSERT EMAIL GENDER SAVINGPOINTS You can use the code INTRODUCTION to create a polite salutation Depending on the gender of the recipient the code will change into sir or madam or sir madam if the gender is unknown For example you could type Dear INTRODUCTION INSERT LASTNAME This will be replaced with the data of the panel member that are known in the system for example Dear Mrs Van Beuningen The code GENDER is replaced with Male or Female Therefore this coding is not Suitable as a salutation The code INTRODUCTION is based on the gender of the panel member which is known by the system If the gender is unknown the code will be deleted from the message The code SAVINGPOINTS is replaced with the number of saving points the recipient has
134. ntial background image If you would like to view a preview of the whole page click the Preview icon y If you would like to change the settings click the Edit icon Es You will then arrive in the screen with the tabs General Lay out Page Start End and Panels which were discussed in paragraphs 4 1 1 up to and including 4 1 5 In the general settings there is a section called Questions Here you can define the contents of the questionnaire Paragraphs 4 3 and 4 4 discuss this With advanced questionnaires your sections will be in here 55 4 3 Text Blocks The previous paragraphs of this chapter explained how to create a new questionnaire and how to modify and review the settings However the questionnaire that has been created through this has not yet got any contents To define these contents you can create questions and text blocks in the questionnaire This paragraph discusses the creation of text blocks The next paragraph paragraph 4 4 discusses creating different types of questions To create a text block in a particular questionnaire you can either double click that questionnaire in the questionnaires overview or select the questionnaire and click the Open icon With the New Text Block icon E you can now create explanatory text blocks Text blocks can be very useful for example in order to introduce a new topic or when an elaborate explanation is needed somewhere throughout the
135. nts that is known in advance and whose data can be imported using an Excel file Before you can import respondents into a panel you first have to create a panel In order to do this go to Panels in the menu bar and click New Panels Mail Overview Import Export Merge Split Delete members Variables Filters You will arrive in the General tab In the Name field you can assign the panel a relevant name In the Description field you can insert more specific information about the panel In Questionnaires you can link the panel directly to one or more questionnaires For more information on panels please have a look at Chapter 6 17 New panel All data marked in bold is mandatory Please use the tabs to browse General Advanced Name Panel type Live panel O Test panel Description Questionnaires C meer talen Cltest questionaire Pane variables O personal variables Below the Advanced tab you can sort out matters that have to do with subscription to newsletters a profile page for panel members and bounce management Paragraph 6 1 2 provides more information on this In order to view the panel you have just created go to Panels in the menu bar and click Show Panels Mail New Overview Import Export Merge Split Delete members Variables Filters You will see the name the number of respondents and the date
136. o insert images per answer option The alternative text will be shown when the image cannot be loaded 4 5 Advanced Questionnaires Advanced questionnaires differ from easy questionnaires in complexity This paragraph will discuss working with sections jumps validations actions and questions based on earlier questions These functionalities are all connected to how a respondent passes through a questionnaire You can set the questionnaire as advanced by clicking the Edit icon Bi in the questionnaires overview Once you have set a questionnaire as advanced you cannot set it back to easy 4 5 1 Sections With an advanced questionnaire you can create several sections within a questionnaire If you would have double clicked a questionnaire you would in the case of an easy questionnaire have arrived in the questions overview In the case of an advanced questionnaire you will arrive at the sections overview 68 a Y q 2 la E Main section 4 car owner L Public transport 0 If you double click a section after this you will arrive in the questions overview within this section Each advanced questionnaire contains at least a main section This main section will be created automatically when creating an advanced questionnaire Besides the main section you can create other sections in the questionnaire You can do this by clicking add Also you can edit delete and copy sections here The sections will be sorted alphabet
137. o this with an anonymous panel that consists of visitors of the website as well If you choose to let the questionnaire be approached through your website you will be sent an URL through e mail that you will need to place under the text or banner The webmaster of your website can take care of this You can also use this option when you would like to invite your respondents through your own e mail program This general URL can also be found by asking for the general data of a questionnaire see paragraph 4 2 Double click a questionnaire open Show detailed data and copy the URL published questionnaire with the copy icon 45 e Through an external window If you have chosen to offer the questionnaire through an external window a pop up the webmaster will need to place a script in that specific website that will take care of calling the external window This script is generated by NETQ and will be in the e mail you will receive as a user When selecting this option you will see a number of extra fields appear Window width 500 Window height 300 Positioning from the top of the display Positioning from the left of the display Open immediately O Yes No Maximum number of participants When starting the questionnaire Count respondents J q When completing the questionnaire In the fields Screen width and Screen height you can set the size of the pop up The unit that is used here is pixels pic
138. of the last import By clicking the panel with your mouse you are selecting the panel concerned With the Change icon you can change the data and link the panel to a questionnaire Before you can use your panel you will need to import respondents In order to do this select a panel and go to Panels in the menu bar gt Import Panels Mail New Overview Import Export Merge Split Delete members Variables Filters 18 You can also select the panel and click the Import icon T which you can find in the Panels screen directly next to the Change icon You will then arrive in the following screen Import panel test This ts the fest time that panel members are imported to this panel Select the import document Excel xis en dick on Import Import file Bladen Only uneque e ma addresses No Update existing data 3 Yes No Import Cancel Here you can import your file with respondents data This file needs to be a Microsoft Excel xls 97 2000 XP file and needs to meet a certain lay out The names of the column titles in the Excel file need to match the column titles mentioned below exactly Using capitals is permitted and the order of the columns is irrelevant Naturally not all columns are obligatory for the import Column titles you can use in Excel Last name Insert First name Gender Email User name Password Language For more inform
139. onalities for example creating sections inserting advanced jumps validations 44 and actions At a later moment you can convert the questionnaire from easy to advanced but this is not possible the other way around In Title you can fill in the name of the questionnaire the way it will be shown to the respondent in the title bar of the browser In Start date you can fill in the date on which the questionnaire will become available on the internet Normally the date of the moment of creation is filled in The questionnaire will not actually become available for respondents till you have published it Of course the date and time can be adjusted at a later moment In End date you can fill in the date on which the questionnaire will no longer be available on the internet If necessary this end date can be changed during the survey In Language setting you can indicate to which language the questionnaire has been set You can create a multilingual questionnaire by selecting Yes in Multilingual questionnaire You can then select four extra languages When inserting the questions text blocks headers footers and answer options buttons will appear through which you can fill in the different languages for the same question For more information please have a look at paragraph 4 9 Finally you can choose whether the questions should be numbered If you choose numbered questions you can give the question
140. ondents have been approached through a unique link e mailing the questionnaire will no longer be approachable for those respondents if you publish it 126 again later 127 11 Report and Analysis Once you have published your questionnaire and respondents are filling in the questionnaire it is important for you to be able to view the answers of the respondents and analyse them This chapter will give attention to this fact First the online report tool is explained with which you can keep track of your survey This tool will be described in paragraph 11 1 Besides you can also export your data to analysis programs such as Microsoft Excel or SPSS This is especially important when you have finished your survey Analysis after the survey will be explained further in paragraph 11 2 11 1 Report during the survey After your questionnaire has been filled in by one or more respondents you can view the results real time with the Reports icon aly Select the questionnaire in the questionnaires overview and click the Reports icon An overview screen will appear divided into to parts Data and Question Variable 11 1 1 Data In Data you will find the administrative name of the questionnaire the elapsed and remaining time and the contents of the questionnaire number of questions and sections Under the General statistics header you will find the total number of respondents that have been approache
141. one data For example a matrix question basically consists of several single or multiple choice questions With these question types you will need to indicate which part of the question is concerned between brackets You can do this according to the following table Question type Use Explanation Single choice Variable Open Variable Multiple choice Variable nr Nr the serial number of the answer option Matrix single choice Variable nr Nr the serial number of the sub question Matrix multiple choice Variable nr1 nr2 Nri the serial number of the sub question Nr2 the serial number of the answer option Besides you can use the standard NETO response variables These are the data known about the respondent such as gender name initials etc This means that when you import a panel of which certain data are already known you can use these 83 data as a condition You can also select these variables through the Select variable icon Y by choosing the Personal data section from the selection list at the top Select variable Variables Section Main section vi v Please provide the following information _2 Please provide the following information L___Cancel__ Also it is possible to fill in or search for a panel variable here In this way you can base your jump on the value of a panel variable the panel member was already familiar with or that is filled by a previous question in the questionnaire You
142. onnaire partly or in its entirety counts as one respondent In that case the respondent has always clicked a button Next for example Someone who only views the start page without doing anything else before shutting down the browser is not counted as a respondent In Settings you can determine the lay out of reports and the colours of graphs In the Notify field in percentage you can insert a percentage representing the total number of used respondents For example if you have 1000 respondents in total and you would like to receive a notification as soon as 90 of them has been used you can fill in 10 without the percentage sign in this field Notify at percentage 10 Now an e mail will be sent as soon as the percentage has been reached This e mail will be sent to the e mail address that has been entered in My profile Additionally you can determine the lay out of the reports in Settings and define the colours of the graphs In this way you can present the reports in a style matching your corporate identity 3 7 2 My Profile In My Profile you will find your personal data and the identification data user name and password 40 My profile All data marked in bold is mandatory Personal data Gender Male Female First name or initials Robert Last name Haasdijk E mail address robert netq nl Telephone Dutch German Language 2 English French identificatio
143. or certain types of questions there are settings per answer option This is the case with single choice questions multiple choice questions matrix questions and for columns of combination questions In order to work with the settings per answer option please go to the questions overview and click the small plus in front of the question You will then see the answer options appear with the Properties icon per row If you click on it you will see a new screen in which you can change settings for just this answer option 67 This has already been discussed with regard to combination questions in paragraph 4 4 2 5 For single choice multiple choice and matrix questions you will see the following screen Answer properties ES All data marked in bold is mandatory Answer properties Text 1 Input Closed Exclusive Yes Y No Not applicable O ves No ee O ves a Image Bladeren Alternative text Cox CO If a multiple choice question is concerned you can indicate whether this answer option should be exclusive here This means that when a respondent checks this answer option he will automatically not check all of the other answer options You can also indicate whether this answer option is not applicable for the other question types This means that this answer option is not counted in the online report see paragraph 11 1 You can exclude an answer option from randomisation here and you can als
144. ore it is important to define not only questions but also jumps when working with sections You can find more information about jumps in paragraph 5 2 There are different methods to build up a questionnaire using sections and jumps These methods will be explained in the following paragraph 4 5 1 2 Three methods to build up a questionnaire using sections In general there are three methods to build up a questionnaire We advise you to choose one of those three methods to prevent confusion Also we advise you to consider the structure of the questionnaire well when working with an advanced questionnaire which contains much routing This is because it is easy to lose track 69 Method 1 Linear questionnaire All questions are in the main section All jumps are defined in the same main section When routing is applied the respondent will skip parts of the main section Advantage Orderly with a small questionnaire Disadvantage With a large questionnaire the overview is soon lost Chances of making mistakes when setting the routing are large in this case Method 2 Chain model In the main section you only define jumps These jumps refer possibly conditionally to other sections Create the sections The system will look in the main section to see to which section the jump should take place When this section has been completed the system will look at the place where the respondent left off in the main section and after that there is a n
145. ore information about confirmations in paragraph 9 4 114 If the recipient clicks the confirmation link you can set a redirection to a page on your own website by inserting an URL in the Redirect to URL after confirmation field For more information on how to do this see paragraph 6 1 2 If you are sending out newsletters a link to offer the recipient the possibility to unsubscribe is normally included If you do not do this there is a large chance you will receive complaints about this or that you will be accused of sending spam Include the code UNSUBSCRIBE in your newsletter You can set a redirection for unsubscribing in the Redirect to URL after unsubscribing field which works just like clicking the confirmation link 9 3 1 Creating a newsletter In order to create a newsletter you need to create a new newsletter first After this articles need to be created in this newsletter This paragraph describes how this is done If you have chosen the Newsletter type on the General tab apart from a general lay out a special lay out can be created for the articles in the newsletter as well The Contents tab will disappear in that case because basically the articles you create are the contents of the newsletter New e mail message All data marked in bold is mandatory General Formatting Layout Header Text HTML A 9 391 Paragraph Size B Footer Text HTML Template
146. ory or random jump making a conditional page division the possibility to end the questionnaire and the possibility to control the quota These possibilities will be explained elaborately in chapter 5 the chapter on routing 4 5 3 Validation notification You can apply validations at any point in your advanced questionnaire This makes it possible to point out an incorrect or undesired answer to the respondent When a certain condition has been met you can let a text you have inserted yourself appear using a validation When putting in a validation a dark green row will appear in the questionnaire 70 In order to put in a new validation click the New validation icon A In the screen that opens you can fill in the name of the validation and the conditions that have to be met Add validation All data marked in bold is mandatory Name Description Condition Positive Evaluation l 2 Negative If the following conditions are met Expression Condition Expression Next condition A a et Vit F 2 Be E i j Paragraph Size B Notification Text HTML The first expression contains the variable on which the condition will be based In condition you look for the condition that this variable should meet In the second expression you can fill in the value the condition needs to meet for the validation notification to come up This part of creating a validation is very similar to cr
147. ou select a questionnaire and click the Report icon aly you will be shown all answers the respondent has given to the questions The report function is only useful when you are conducting a non anonymous survey so that it is known which panel member has filled in the report With non anonymous Surveys you approach respondents with a unique link through a mailing or with a user name and password If you approach your panel anonymously it cannot be determined who has given which answers so these reports cannot be asked for 6 9 Combining and splitting panels It can occur that you have created several panels for people who really belong in the same pool for example because you have sent out a mailing at different times You can combine these panels through selecting the panels by keeping the control button pressed in and clicking the Combine icon 2 In the screen that will now open you can insert the data of the new panel Merge panels All data marked in bold is mandatory Merge panels The selected panels will be merged to one new panel Please enter the information concerning the new panel Name Description Accordingly the panels will be combined The new panel is automatically linked to all questionnaires to which one or more of the questionnaires of the original panels were linked This also applies to the panel variables all panel variables that were used in one or more of the original panels can now
148. panel member Nqusern Napwd Nglanc Language setting of the panel member NETQ 1 yes O n0 from NETQ 1 yes O n0 SS eee member Ngstart INQSTART nr_vrl Panel member has started the questionnaire 1 yes O no0 In code it can only be used with an internal number questionnaire Ngcompl INQCOMPL nr_vri Panel member has completed the questionnaire 1 yes O no0 In code it can only be used with an internal number questionnaire used with an internal questionnaire Ngdatsta INQDATSTA nr_vri Date on which the panel member started the questionnaire In code it can only be used with an internal number questionnaire Ngdatcom INQDATCOM nr_vrl Date at which the panel member completed the questionnaire In code it can only be used with an internal 140 a Pa PA PA number questionnaire Ngdurat INQDURAT nr_vrl Length of time it took the panel member to fill in the questionnaire In code it can only be used with an internal number questionnaire Ngsess INQSESS nr_vrl Number of sessions in which the respondent filled in the questionnaire In sits a can only be used with an internal questionnaire respondent Possible codes in e mail message O LOGIN Code to put user name and password in a mail message NO AO PROFILE Link to profile page in e mail message A newsletter e Ft unsubscription newsletter MO IO i hc questionnaire PIO IO ii E newsle
149. porting Data AAA A 24 210 ONIS Repo aura da 24 ZO SEWED NS idos 26 Ztl E A arenes er ciaaiieosnataers 27 PAORS BenEoNn MARKS a 28 Za EX DOGG e odo ds lcd tweet 28 3 NETO Generali 30 3 1 Logging O 30 uz Menu Bars tm NETO caia iia desa aia dio 30 3 2 1 Menu Bar TA Client Ome iii 30 di ZiLs Ll Ouestionnalres Menl ins a 30 3 2 1 2 Panels MENU iii iii isapia 31 3 2 1 3 Mailings Menard aaa 32 3 2 1 4 Hbrary Gn LA AAA 32 S425 dD WintGOWS MENU A Ta 33 3 2 1 6 EX DIOS Edna os 33 3 217 HSID Menos 33 3 3 SCISCUING ROWS oerein ae ass 33 3 4 Lay out Fields WYSTWYG editoOr snsanssnsnnsannnnnnannsannnnnnnnnnannnnennnnnnnnnn 34 3 4 1 DAY OUT iraia ana A A AAA 34 3 4 2 Inserting an Mage sas da T E EEE EEA 34 3 4 3 FAVS SUE O CL OT 35 3 4 4 Inserting SOUND AAA AAA 36 3 4 5 serung a E DEIS 37 3 4 6 Explanatio andadas 38 3 4 7 CHANGING FEM ai A A ES 38 3 5 PLOVISW iia A a 38 3 6 REMOS NLG OO 39 3 7 System and personal datar arta 39 3 7 1 SY Mi s 39 3 7 2 MAREO a oi dci 40 3 7 3 EOGAM Olarra E oran 41 3 8 Feedback en SUDDO Era as 41 4 Questionnaires siii 43 4 1 Creating and Changing a questionnaire s s ssssssssrsrsnrsrrnrrrenrerrerenrerns 43 4 1 1 Generalii NN 44 4 1 1 1 Dat AR ne ea 44 4 1 1 2 PID DECAGK iia 45 4 1 1 3 PRODCIUGS na OS 47 4 1 2 LAVO Ult tan salas nad 47 4 1 2 1 Generada 48 4 1 2 2 QUESTO Siurana oa 48 4 1 2 3 TEXUIBIO CS anar 49 4 1 2 4 MPU RL A 50 4 1 3 Page Cr O O 50 4 1 3 1
150. ppears 2 10 1 2 Cross tabulations Within the reports screen cross tabulations between the answers to the questions can be made You can do this by selecting a question and then clicking the Cross tabulation icon In the screen that opens select the question with which you would like to cross and view the graphs Define cross tabulation for question Test question 2 a Question variable Test question 2 Type Multiple choice In questionnaire test questionaire Language setting Engels Y Cross with question or variable Main section Test question 1 Matrix Gender Language setting The order in which you select the variables you would like to cross is of importance The first variable you select is the dependent variable The second variable is the independent variable 27 2 10 1 3 Benchmarks It is also possible to run a benchmark You can do this by selecting the question and accordingly choosing the benchmark option Here you can choose different filters with which you can run the benchmark Additionally the options only completed questionnaires and graph type are available here as well 2 10 2 Exporting For a full analysis you need to export the results In order to do this select the questionnaire of which you would like to export the results in the questionnaires overview and choose Export in the Questionnaires menu Questionnaires Pane New Overview Test Publish
151. program of your respondent It is important to be accurate when filling in the e mail address of the sender if respondents would like to reply to the e mail their e mail messages will arrive at this address Besides e mail messages that have been sent to invalid e mail addresses will be sent back to this e mail account if you are not using bounce management paragraph 9 7 You can also indicate whether you would like to use a separate lay out for the e mail message and whether you would like to add images On the Contents tab you can add the text of the e mail message If you have chosen an e mail message with lay out an extra Lay out tab will appear On this tab the font letter size the letter colour the background colour and the hyperlink colour can be determined You can use the following codes to give respondents access to a questionnaire e LINK e LOGIN NETQ automatically replaces the code LINK by a unique link for each respondent with which the questionnaire can be approached With this link the respondent is identified meaning the survey is not anonymous If you would like to approach the respondents anonymously through e mail you can include the general link in your e mail message You will receive this link when you publish the questionnaire You can also find this link by double clicking the questionnaire You will then see the URL of the published questionnaire in Show detailed data NETQ a
152. questionnaire 11 1 2 Question Variable In Question Variable you will see the different questions in your questionnaire In an advanced questionnaire the questions are divided into sections in which the titles have a grey background colour A simple questionnaire has no sections and for that reason you will not see these rows here The personal data of the panel have been included at the bottom and you can view the report of these as well You can view the reports of each question by double clicking the question or by clicking the Reports icon The following screen will be opened General Question variable Test question 1 Type Matrix In questionnaire test questionaire Language setting Engels JEJE Filter C Only completed questionnaires C Show missingvalues Answered by 0 0 00 At the top you will find the general data belonging to the question the question itself the type the questionnaire the language setting and the number of respondents which has answered the question You can even make small adjustments to the report you can set a filter see chapter 8 and determine the graph type The graph will normally be shown in a horizontal bar graph Ez En lp Answer Number Percentage Average 1 0 0 0 n 1 You can copy the table and paste it in for example a Microsoft Word file by clicking the Copy table icon Ea 129 You can copy the graph by clicking the Copy graph
153. questionnaire The panels are listed alphabetically Particpating panels Questionnalre s panels V test Anonymous panel y Saving points In the Anonymous panel field you can only select panels that have already been assigned to the questionnaire Only respondents who approach the questionnaire anonymously through a general link meaning without identification of the respondent are signed up for this panel In this way you can easily work on panel construction You will find more information on this in Appendix D Examples of applications of panel variables Paragraph 5 Profile page In the Saving Points field you can fill in whole numbers This number is the number of saving points the respondent will receive when he completes the questionnaire This is especially suitable for panels you approach on a regular basis With these points you can reward the respondent for participating and in that way increase the involvement with the survey 4 1 5 2 Mailings Under the Mailings header you can link invitations and reminders to the questionnaire Mailings Invitation v Reminder Send confirmation O Yes No 54 Using the drop down menu you can select an already created invitation or reminder For more information about creating invitations or reminders please have a look at paragraph 9 2 With the Send confirmation option you can indicate whether a confirmation message should be sent to your responden
154. questionnaires and respondents is unlimited 1 3 NETO Support Services License keepers of NETQ Internet Surveys Professional Edition and NETQ Internet Surveys Enterprise Edition are entitled to free and unlimited support by telephone and by e mail through Support Services of NetQuestionnaires On working days NETQ Support Services can be reached between 9 00 and 17 00 GMT 1 on 0900 BEL NETQ 0900 2356387 or 00319002356387 internationally or through Support netg nl License keepers of NETQ Internet Surveys Pilot Edition are entitled to one hour of free support After that an hourly rate of EUR 75 applies for each quarter of an hour or part of a quarter of an hour 1 4 Trainings To use NETQ optimally we recommend you to attend a training We regularly organise trainings either on location but also at our office in Utrecht based on open Subscriptions During a training you will learn to work with NETQ quickly and effectively There are trainings for both beginners and advanced users Please ask your Account Manager about the contents and possibilities of a NETQ Basic Training or a NETQ Expert Training 1 5 About this Manual The NETQ Internet Surveys 6 0 manual provides you with detailed information about using NETQ Because this package keeps developing new releases of NETQ are published regularly The information in this manual relates to NETQ Internet Surveys 6 0 1 5 1 The Structure of this Manual This manual is built
155. quests have been permitted and which have been denied If you have been given permission to copy a questionnaire you can examine the request and copy the questionnaire for which you have received permission If one or more requests have arrived for you these will be shown in the bottom part of the screen If you double click a request you can check the questionnaires which you are willing to share with others You can always withdraw the permission to copy 80 5 Routing NETQ offers the possibility not to show the questions which are irrelevant for the respondent routing There are various ways to set routing e Jumps Skipping one or more questions or text blocks within the same section This can only be set for single choice questions e Multiple routing Skipping to a different section which contains relevant questions This can be set for single and multiple choice questions and matrix questions Only for advanced questionnaires e Conditional routing Skipping to a different question or text block based on one or more answers the respondent has given to previous questions These jumps can occur both within a section and to a different section Only available for advanced questionnaires You cannot use routing to refer back to previous questions All of these aspects of routing will be discussed in this chapter together with the possibilities Also linking jumps will be dealt with as well as routing based on calculations
156. r be operative either 152
157. r option If you have not done this assign the serial number of the chosen answer option to the value 5 2 4 Next condition In the Next condition field you can indicate the proportion between the next condition and the condition you are now working on by means of a selection list You can choose from e AND both this condition and the next condition should be true for the jump to occur e OR either this condition or the following condition should be true one of the two for the jump to occur If you make the selection the input for the next condition will appear Of course you can add more conditions for which this relation AND or OR always needs to be indicated as well With more than two conditions one of them will receive priority AND comes before OR For example AANDBORC A and B are both true OR C is true A AND B OR C AND D A and B are both true OR C and D are both true A OR B AND C A is true OR B and C are both true not or A or B is true AND C is true 5 2 5 Linking jumps If then else When you have finished creating a jump you can create a new jump right after this one The new next jump will then be linked to the previous jump forming a block On the screen you can see this because the jumps have been placed together without a page division black line Question Variable 1 Test question 1 Matrix question 2 Test question 2 Multiple choice jump one Conditional page break jump two
158. re Paper questionnaires usually let people calculate their own scores In this way this is done for the respondent by NETQ Paragraph 5 Profile page A profile page is a page on which the panel member can view and maintain his or her data In order to use it you should first prepare a few things Often a profile page is used together with an intake questionnaire An intake questionnaire contains the data of the panel members Often an anonymous panel has been linked to this 149 intake questionnaire so that you can build up the panel in this way It is very important here that all questionnaire data are saved in panel variables You can determine yourself which data can be changed and which cannot The difference with a normal questionnaire is that after sending the data the panel member can approach his or her profile page and change data again Thus for a profile page you need an intake questionnaire which is linked to an anonymous panel of which all data have been linked to panel variables A profile questionnaire which has been indicated as such in the Advanced tab of this anonymous panel All questions which the respondent is allowed to change have been copied to it with the link to the panel variables Both questionnaires have to be in publication An e mail message of the Confirmation type which contains the link to the profile page In the intake questionnaire this e mail should be sent as a confirmation messag
159. re in the template ooccocccnccnnccnnccnncnnoranocanacanocanoss 151 YU TA 151 Changing a template and switching it Off ccoocccoccnncccnnccnnorononcnnncnns 152 1 About NETQ 1 1 System Requirements NETQ uses the technology of Microsoft Internet Explorer Windows 98 or higher with IE 5 5 or higher We recommend keeping your internet browser up to date In order to be able to work with NETQ in a pleasant way we recommend using a computer system with a processor of minimally 1GHz and 512 MB random access memory Additionally a broadband or ISDN connection is recommended Naturally NETQ will work with slower modems as well Also a regular cable Internet connection is advisable NETQ has been optimised for a screen resolution of minimally 1024 to 768 pixels Therefore we strongly recommend you not to work with a lower resolution These days most computers will meet these requirements 1 2 License types NETQ Internet Surveys is available in three license types the Pilot Edition the Professional Edition and the Enterprise Edition The NETQ Internet Surveys Pilot Edition is particularly suitable for once only use of a questionnaire for example for a pilot and is available in different license packages for that purpose The NETQ Internet Surveys Pilot Edition is available in the following versions Mini Lite Basic and Plus The functionalities of the NETQ Internet Surveys Pilot Edition are identical to the NETQ Inte
160. rnet Surveys Professional Edition The license term amounts to three months and therefore we advise you to publish the questionnaire within two months after the commencing date of the contract The NETQ Internet Surveys Professional Edition is mainly suitable for regular use of questionnaires and is available in different license packages The NETQ Internet Surveys Professional Edition is available in the following versions Mini Lite Basic Plus Premium and Mega The contract term amounts to twelve months and the first month the package will be on trial If desired user groups can be created for small additional charges A user group will provide users with their own work environment Different departments within an organisation can have their own environments in this way The annual supply of respondents that is included in your license is not linked to specific questionnaires but can be used for any questionnaire you publish If the number of respondents is not sufficient you can easily upgrade your license to a different license type or you can order more respondents The NETQ Internet Surveys Enterprise Edition will either be installed on your own server or a dedicated server is installed for you With this version you can create users and user groups unlimitedly so that everyone within your organisation can design and publish questionnaires Also different authorisation levels can be installed per user or per working group The number of
161. s have you been on holidays Holland Germany France Spain Open question use a row of underscores for the input field The number of underscores determines the size of the field What is your age Matrix question Use a table with single choice or multiple choice To which extent do you agree with the following propositions Summer is nicer than winter nicer than Holland Office work is more fun than working in the Parks Department Variants Closed question with an open text field in the answer option The text field can be included in the text Multiple open text fields are possible 144 How much travelling time do you need to commute between home and work daily Less than 10 minutes Over 10 minutes less than half an hour Over half an hour less than an hour Longer travelling time namely minutes Open question with an input field with more lines If you would like to give a further explanation you can do this in the text field below Matrix question with one or more input fields AE which extent do rr aaron agree with the following propositions Agres O than winter Se p than Holland Office work is more fun than working for the Parks Department Matrix question with a second concept I think NETQ is friendly Service Not service oriented oriented Matrix question with only open input fiel
162. s numbers 1 2 3 capitals A B C small letters a b c or roman numbers 1 II III 4 1 1 2 Approach Under the Approach header on the General tab you can determine how you would like the respondents to be approached First of all you can indicate whether the questionnaire can be filled in through a secure connection SSL encrypting If you would like to encrypt the communication between the respondent and NETQ you can choose for a secure connection This function is only available if you have asked for it when obtaining your license If you do not dispose of the possibility to select a secure connection you can ask for this at any time for small additional charges You can contact your Account Manager for more information about this Through a number of checkboxes you can indicate how you would like to approach your respondents Several options are available here e Through an e mail containing a link to the questionnaire This form is used as an example in this chapter You will approach respondents through a mailing which contains a unique link to the questionnaire For this option respondent data always need to be imported into a panel and an invitation needs to be created at all times You will find more information about this in paragraph 9 2 2 1 e Through a link on your website You can use this form if you would like to conduct an anonymous Survey on your website for example Optionally you can d
163. s type of question is divided into several single choice questions Thus for each answer option of a multiple choice question 132 the same rules of application apply as for a single choice question with two answer options The name of each variable is name A name B For the rest of the rules please have a look at the rules for the single choice question The number of variables a multiple choice question produces minimally equals the number of answer options and maximally equals this number plus the number of answer options with an open text field The value of the variable of the multiple choice question depends on the choice of the respondent Each answer option that has been checked by the respondent will receive the assigned value or else the value 1 and each answer option the respondent has not checked will receive the value O e Matrix question this type of question is treated as several single or multiple choice questions A single choice question produces a variable per sub question A multiple choice question produces as many variables as the number of answer options The variable name equals name A name B For a multiple choice question this name will be extended with a serial number for the answer option name A1 name A2 With a matrix question consisting of only single choice questions the number of variables equals the number of sub questions For a matrix question containing only multip
164. sias 85 5 2 5 Linking jumps If then else irirna a a 85 5 2 6 Routing by means of calculations ON ANSWETSS ccccceseeeeeeeeeeeeeneeens 86 6 Panels a 87 6 1 Creating a NEW Panels rad 87 6 1 1 General Seconds iia 87 6 1 2 Advanced SeCULINGS isaac 88 6 1 2 1 Newsletters 88 6 1 2 2 Proe Page tia diodo 89 6 1 2 3 BOUNCE management rinitis 89 6 2 Panel OVEVIS Weiss A A AAA 89 6 3 Panel members OVervVieW 0 cc ceccccceeeeees ee nneeeeeeeeeesseeeeesennnanneeeseeessseeeaanes 90 6 4 Creating a new panel member ccccececcneceeeeseeeneeeeeeeeeeeeseeeegnennaannees 90 6 5 IMD OFUING wccntc ricci dctcauwies A ica 91 6 6 Username and Das WO diia 93 6 6 1 Automatically ASSIGNING ACCESS COCES cccoccccccccncnnnnancnanc nana 94 6 6 2 ASSIGNING ACCESS codes yourself oo ccccseeseeuueeeecueeuveeuseuuseuresnseuueenns 94 6 7 EXPONUN tia ao 95 6 8 Reports per panel MeMber occcccccccccccnccnnnnnrrr rr rr rr rr 96 6 9 Combining and Splitting PA OS imc A 97 6 10 Deletiigia Panel os 98 7 MARA Sa a 99 7 1 Question VATIADIES iria ida 99 7 2 Standard Variables aaa 99 7 3 Panel variables tai 100 7 31 Creating a Set Of variables cuina co 101 TZ Creating Vanlaples risa 102 7 3 3 Linking a variable tO a QUESTION cccccccccceeee esses eee eee eeeeeeeeeeaaaaees 103 7 3 4 Defining index ON a variable cccccceeeeeeeeeeeesseeneeeeeeeeeesseeeeaaees 104 7 3 4 1 Index with a new person in panel cece eeeeeeeeeeeee
165. sily alter the lay out of the text WYSIWYG is used when creating questions but also for the general settings of the questionnaire and for HTML newsletters Paragraph Size B Ba o 3 4 1 Lay out In the WYSIWYG you can provide selected texts with a different lay out In this way you can provide the text with alignment indents lists icons at the top centre a bold lay out an italic lay out an underlined lay out subscript superscript and letter colour icons at the bottom right Also you can set the lay out of paragraphs and the size of the letters icons on the bottom left Additionally you can run edits on text such as cutting copying pasting and undoing icons on the top left 3 4 2 Inserting an image If you would like to insert an image click the Insert Image icon ES Then you will be shown a new screen in which you can upload the image with the Browse button 34 Image x New image Library Image Bladeren _ Title Alignment Left text to the right vw Alternative text Width Height C oa The image should be of jpg or gif format and it should have a resolution of 72 dpi The title you assign to the image can be used to re use this image at a later moment In Alignment you can choose where the image should be positioned in relation to the question text In Alternative text you can fill in a text which the respondent will see when loading the image This is
166. sion and the costs involved please contact your Account Manager 4 11 1 Copy code In your system data you will find a unique copy code belonging with your license You can provide other licensees with this code they can copy questionnaires from your license with this code It is not possible for other users to copy your questionnaires without you having granted them your explicit permission 4 11 2 Receiving and granting permission In your system data you will find the Permission button 79 System properties w 16 51 21 User group Screenshots EN Type of license Professional Edition until 1 December 2008 Remaining participants 998 1000 99 80 Number of received gt participants Number of sent e mails 2 Copy code Bakau If you click the Permission button a screen for exchanging questionnaires will be opened Copy permissions Copy permissions requested by you User group Requested Dy Date request Permission Algemene Rekenkamer Samantha Hosea 11 December 2007 Processing 025 Testomgeving Samantha Samantha Hosea 11 December 2007 Yes x Copy permissions requested to you User group Reguested Dy Date request Permission No requests In the top part of the screen you can place a request by inserting the code you have received from the other licensee This licensee will indicate which questionnaires may be copied by you Subsequently you will see in the overview which re
167. support Feedback and support wie new hSupport request ig Subject Question or suggestion me O ves No 42 4 Questionnaires In this chapter anything related to creating questionnaires will be discussed Paragraph 4 1 shows how a new questionnaire can be created This involves all questionnaire settings that can be changed Paragraphs 4 3 and 4 4 discuss creating text blocks and questions The different types of questions that are possible in NETQ will be dealt with one by one Advanced questionnaires will be discussed in paragraph 4 5 including sections jumps validations and actions Paragraph 4 6 provides more information on copying questionnaires The possibility to read in questionnaires is discussed in paragraph 4 7 Language settings and multilingualism are explained in paragraphs 4 8 and 4 9 Finally downloading the questions and exchanging questionnaires will be discussed paragraphs 4 10 and 4 11 With questionnaires you can run certain edits using the icons on the top right in the questionnaires overview In order to run these questionnaire edits you need to select the questionnaire first 3011 a de E Above you will see the icons the way they can be found above the questionnaires overview From left to right these icons represent the following actions adding a questionnaire opening a questionnaire changing settings quota management copying a questionnaire viewing a preview of the whole questionnaire as
168. t Play automatically yes No Repeat automatically O ves No Show control panel yes No Download link Upload Cancel Just as with a film you can choose to automatically play or repeat the sound fragment and whether or not to show the control panel Additionally you can provide a link of a website on which the sound fragment is also available Sound fragments can appear in the formats mpeg aiff wav and mid 3 4 5 Inserting a Hyperlink If you would like to insert a hyperlink first select the text that is supposed to become a hyperlink Then click the Insert Hyperlink icon An external window will open in which you can fill in the hyperlink in the URL field E Hyperlink Hyperlinkgegevens Type http ov URL S Annuleren You can use a hyperlink to create a reference from an intervening page to a different website All links you create in this will open in a new screen so the questionnaire will remain opened You can prevent this by changing the HTML code but respondents will not be able to go back to the questionnaire in that case Therefore it is important that each link opens in a new screen However you can apply the change in the HTML code on the last page of the questionnaire after all of the questions have been answered Many codes that are used in NETQ such as LINK see Appendix B List of standard variables tn NETQ can be turned into a hyperlink as well 37 3 4 6 E
169. t indicated owning a car the questionnaire will jump to the section car owner Select next question When this answer is given go to Section car owner w 2 You own a car Why did you choose a car over public transport Jump to end lt End questionnaire gt lt No selection gt O Apply to all answers With a matrix question an extra field will appear in the screen in which you can indicate how often this answer option has to have been chosen for the jump to be made Indicate whether it has to be minimally exactly or maximally this number For example if you would like a jump to occur when the respondent has chosen dissatisfied five times or more select minimally and fill in five 16 Number of At least vlls choices A a C Apply to all answers 2 6 Preview You can view the questionnaire in a preview You can do this by selecting the questionnaire concerned in the Questionnaires overview screen by clicking the Preview icon This is only possible when the questionnaire is in test status To preview separate sections or questions select the sections or questions concerned and then click the Preview icon The preview of the questionnaire partly depends on the status of the questionnaire Paragraph 3 5 offers more information on this 2 7 Panels You need to create a panel for each questionnaire that is presented to respondents through e mail In NETQ a panel is a group of responde
170. t after he has completed the questionnaire If you select Yes you will see a drop down menu in which you can select your confirmation message Send confirmation Yes O No Confirmation message y 4 2 Asking for General settings After you have created a questionnaire you can retrieve the general settings of the questionnaire Select the questionnaire in the questionnaires overview screen and click the Open icon Double clicking the questionnaire in the questionnaires overview has the same effect Then you can open the detailed data by clicking the small plus in front of Show detailed data 2 2 A li CON Name meer talen Intern nummer 2 Show details You will then see all of the settings of the questionnaire you have created Under the General header you will find the data as they have been recorded on the General tab You will also see URL published questionnaire here This is the general link on which the questionnaire can be approached when it is published This link will also be sent to you through e mail when you publish the questionnaire Each questionnaire has its own general link that does not change You can use this link to create a link to the questionnaire on a website for example In Lay out you can view a preview of the settings for the questions the font the letter size and the letter colour the potentially selected background colours for even and odd questions and the pote
171. t arrives here the questionnaire will be ended not matter what e Check samples The set samples will be checked at the moment the respondent approaches this jump you will find more information about quota management in paragraph 8 3 e Random jump A random jump enables you to add randomisation to your questionnaire For example if you have linked three random jumps to each other one of the three jumps will occur In this way a random jump will occur per respondent If you choose a conditional jump you will subsequently need to set the condition s A condition can be set by filling in the three fields Expression Condition and Expression for that condition If you would like to set multiple conditions select the relation to the next condition in the fourth column In the following paragraphs these aspects will be discussed elaborately 5 2 1 Expression 1 In the first Expression input field fill in the variables on which the condition is based Here you can insert or select variables using the Select variable icon y You can only insert or select variables you have set when creating a question Thus if you would like to set a condition for a certain question you should fill in the Variable name field for that question If the question belonging to a variable is a multiple choice or matrix question the variable cannot be used just like that Namely these questions will produce more than
172. t determine the language at the start of the questionnaire You can do this by including a single choice question at the start that is linked to the language setting of the respondent Details tab The value of the answer options should be the code the way it has been set in the language settings as well If all this has been set correctly the questions after will be Shown in the selected language When you publish a multilingual questionnaire you will be sent a public link for each language You can use these links to link the questionnaires to a website or to send out separately in an e mail message The answers of the respondents will be anonymous though since you are using the general link Of course you can also use the preceding method selecting the language in the first question if you would like to link it to your website only once 4 10 Downloading a Questionnaire as PDF The questionnaires in NETQ can easily be downloaded in order to add a report as an appendix or to send it as a written survey Hereby the questions and answer possibilities are meant the questionnaire has not yet been filled in so to speak You can do this as follows select the questionnaire in the overview screen and choose the Download PDF menu option in the Questionnaires menu Questionnaires New Overview Test Publish Set offline Import Export Design Delete data Archive a a taken ily ye gt Y ni j d P D F Language settings
173. t of the standard variables we refer you to Appendix B List of standard variables in NETQ Using capitals is permitted and the order of the columns is irrelevant Not all columns are obligatory for the import For a mailing you can basically suffice with just an 92 Email column For that matter it is advisable to also use the columns Last name Insert and Gender for a mailing In this way your invitation email can be sent with a personal salutation Dear Mrs Jansen instead of Dear Sir Madam Besides the above mentioned columns you can add columns with self defined panel variables Defining panel variables is described in paragraph 7 3 You can use the variable name itself as a column name for example ngfunction You should make sure that there are no empty columns in between filled ones In that case you cannot import Empty columns next to a filled column are not permitted either This could happen if you empty your columns with the delete button instead of Delete in the Edit menu in Excel If your import fails you can best select only the filled columns in your Excel file copy these to a new worksheet and import this worksheet Before importing an xls file you should make sure the format of the cells is text This is essential for a good import You can do this by selecting the entire worksheet with the Ctrl A buttons and use the right mouse button to adjust the format of the cells to
174. t these questionnaires back into your system but you can also use this filed questionnaire as a type of template Through drag and drop you can copy questions from your example questionnaire to your questionnaire in design status It is also possible to adjust the old questionnaire and reuse it In Questions are collections of example questions you can use in a questionnaire At the moment there are four categories e Internet use e Family living situation education or work situation e Personal data Address data e Website evaluation In each category there are related example questions you can copy to your own questionnaire using drag and drop 12 1 Filing a questionnaire Questionnaires that have been switched off or are in design status can be filed Select the questionnaire and choose the File menu option in the Questionnaires menu 136 Questionnaires i Publish Set offline Import Export Design Delete data Archive Download PDF Language settings The questionnaire will disappear from the overview screen and is now accessible through the Questionnaires menu option in the Library menu Images Movies Sound Questionnaires Questions Templates When filing possible metadata will be deleted 137 Appendixes Appendix A List of Icons In NETQ many icons are used Below you will find an overview containing all of the icons that occur in NETQ Refresh Refresh
175. ter about panel variables is closely related to working with panels If you would like to find out more about panel variables we refer you to chapter 7 A panel can be put in manually but it can also be imported through Microsoft Excel You will find more information about this in paragraph 6 5 A function of panels is that user names and passwords can also be defined for panel members Paragraph 6 6 will shed a light on the possibilities Next to importing a panel it is also possible to export all data that have been saved with a panel See paragraph 6 7 for more information on this Also the response to questionnaires can be viewed per panel member aS you can read in paragraph 6 8 Finally certain edits can be run with whole panels such as combining splitting and deleting You will find more information about this in paragraphs 6 9 and 6 10 6 1 Creating a new Panel In NETQ a panel needs to be created before panel members can be added To create a new panel choose the menu option New in the Panels menu Panels Mai Overview Import Export Merge Split Delete members Variables Filters You can also click Add in the panels overview Panels Show 6 1 1 General Settings The following screen will then open 87 New panel All data marked in bold is mandatory Please use the tabs to browse General Advanced Name Panel type Live panel Test panel Description
176. ter their answers during a session 4 1 2 Lay out General Layout Page Start end Panels Genera In the Lay out tab you can set the lay out of your questionnaire You can let the lay out of questions and text blocks differ from the general lay out 47 4 1 2 1 General Under the General header you can adjust the general lay out of the questionnaire General Font Standard Font size Standard lt Font color y Background color Background image ay ax Separating line color Font color of error messages The font that is used most often is Verdana Verdana has been created especially for the screen If you choose Standard in Font the questionnaire will appear in the Standard font of the respondent s browser The same goes for letter size You can also choose to let the letter size be a certain percentage of the standard letter size of the respondent s browser An often used letter size is 10 The standard Letter colour is black You can choose a different letter colour from a palette of 216 web safe colours If desired you can add a background colour or a background image so that the questionnaire will contain a colour or illustration logo drawing photograph that is visible on the background of the whole questionnaire If you are using this function you should take care that the image does not repeat itself when you do not intend this If your screen
177. tested and published A questionnaire can have one of the following statuses in NETQ e Design e Test e Published e Switched off Initially each questionnaire is in Design After the questionnaire has been put into NETQ as a whole you can choose Test in the Questionnaires menu Questionnaires New Overview Publish Set offline Import Export Design Delete data Archive Download PDF Language settings If the questionnaire has this status you can test on validations routing jumps etc within NETQ You should only publish the questionnaire once everything runs correctly in the test stage We recommend you to always present the questionnaire to a group of testers and or yourself through e mail see paragraph 2 9 Besides it is advisable to export the results of this test to Excel and or SPSS to view the results Then you can make corrections if necessary For more information about testing please have a look at chapter 10 Once you have gone through the test stage you can publish the questionnaire You can do this by choosing Publish in the Questionnaires menu 20 Questionnaires New Overview Test Publish Set offline Import Export Design Delete data Archive Download PDF Language settings Once you have published the questionnaire it will be accessible to the respondents If you have not published the questionnaire before you will receive an e mail containing the URL on which the q
178. the copy will always be in design status regardless of the status of the questionnaire of which a copy is being made When copying questions it is of importance to know whether any routing is involved in the questions you are copying When copying routing is taken along provided that the goal of the routing is also copied If question A refers to question B and you copy both questions routing will be set for the copies of question A and question B If you copy only question A you will receive a notification saying that the routing could not be copied Microsoft Internet Explorer y When copying the following errors occurred Mot all routing to single and multiple choice questions could be copied because the routing target was not copied Before the questionnaire can be published the error messages need to be solved in order to avoid unforeseeable results The section or question itself will be copied You can also copy questions by keeping the Control button on your keyboard pressed in and dragging the question to a different place You can also copy questions or text blocks to a different section or questionnaire by using drag and drop In this case you drag rows from the screen to the section or questionnaire and let go of them there Regarding this it also goes that if routing has been set this will be copied provided that the goal of the routing is copied too The copied rows will be placed at the end of the section If you dr
179. the same text that will appear when the respondent scrolls over the image with the mouse You can also set the width and or height of the image in the questionnaire independent of the size of the original document If you only fill in the width NETQ will determine the correct proportional height and the other way around Only when you fill in both the height and the width the images will be changed without maintaining the proportion After you have adjusted the settings click the Upload button The image will now be placed in the editor If you select an image and click the Insert Image icon again the external window will open again now with the Existing image tab Here you can adjust the alignment alternative text width and height Images you upload will automatically arrive in the library In this way you can re use these images for each questionnaire In order to do this click the library tab and select the desired image You will find more information about the library in Chapter 12 3 4 3 Inserting film In order to insert a film click the Insert film icon A new window will open in which you can upload the film with the Browse button In the Title field you can fill in the title of the film You can use the following film formats avi mpeg quicktime wmv flash swf and asf 35 New movie Library Upload new movie Movie Bladeren _ Title Width Height Alignment
180. ts should be sent in four portions of 500 with half an hour between each portion every time Attention please If a questionnaire is in the Test status you can send a maximum of five e mails daily These respondents will not be deducted from your total supply of respondents Naturally when your questionnaire has Published status you can send as many e mails as you would like After having filled in all of the compulsory fields click Next You will then arrive in the following screen Send invitation test questionaire Send invitation You are going to send 2 e mails You are using a unique link to identify the respondent Click Send to send the invitation or Back to change settings Back Send Cancel Here you will be shown a short overview before you actually send the invitation Click Send if you would like to send the invitation A progress bar will graphically represent which proportion of the mailings has been sent Send invitation test questionaire Send invitation Number of e mail to be sent 2 2 e mails were sent Close 9 2 2 1 Sending an invitation with a unique link You can include a unique URL for each respondent in every invitation With this URL the respondent can open the questionnaire Using this link NETQ will know which respondent is going to fill in the questionnaire A unique link can be included by putting the code LINK in the invitat
181. tter Possible codes on the end page of a questionnaire DO ION GLI Fo answers of the respondent answers in pdf Possible codes on end page of a questionnaire IFIELD Code to determine the position of input field in text field Possible codes with language settings A e language settings DI E importance with language settings Possible codes in templates CONTENT Place where the contents of the questionnaire should be in a template 141 Appendix C Reading in questionnaires from Word From the release of NETQ 6 0 questionnaires can be read into NETQ from Microsoft Word This appendix describes the conditions which the document should meet so that it can be read in Also an example questionnaire has been included so that you can see what your Word document should look like Document lay out RTF NetQ will read in files in RTF format RTF Rich Text Format is a public file format for text files in which design and lay out have been included You can easily save your doc files as rtf files in Microsoft Word through File Save as Select the option RTF file in the dialog box in the file arrangement Design When reading in NETQ will include the following design and stylistic elements Bold text Italic text Underlined text Combinations of bold italic and underlined Lists e ItemA This will remain in Item A e Item B e Item C This is in Item C This is after item C Questio
182. ture elements You need to fill in whole numbers A guideline that can be used is to pick a width that is no larger than 550 and a height that is under 500 Respondents with a screen resolution of 800 x 600 pixels will still be able to view the questionnaire correctly on their screens Also the position of the pop up can be determined the number of pixels from the top of the screen and from the left side of the screen Finally you can indicate whether the external window should open directly when loading the page If you select yes here the pop up will open directly when loading the page If you select No the pop up can be called via a text link or a banner The webmaster will need to place the script that will be generated on the website concerned e Through Data entry Through a routine you can put in the questionnaires manually and faster yourself e Through PDA You can create a questionnaire in NETQ and then let it run on a PDA independently In Approach respondents you can put in the maximum number of respondents This is the maximum number of respondents you would like to approach with the questionnaire you are creating If you do not fill in a maximum number here your total supply of respondents will count as the maximum Finally you can indicate when the maximum number of respondents should be counted you can indicate whether a person counts as a respondent already at the start of the questionnaire or only
183. uestionnaire is available and an explanation of what to do with this URL If the questionnaire is in publication there are four options 1 When you approach respondents through e mail for filling in the questionnaire in fact all you have to do is to view the questionnaire If everything is in order and you have got the invitation text ready choose Send invitation in the Mailings menu Send invitation Send reminder Send newsletter Overview per month Overview per questionnaire Overview per panel Overview per newsletter E mail messages Export bounces 2 When you are approaching respondents through a banner or a text on your website let the webmaster or NetQuestionnaires place the URL below the banner or text 3 When you are approaching respondents through a pop up screen let the webmaster or NetQuestionnaires place the required script on the website concerned 4 When you would like to support fieldwork carried out by telephone use the general URL After publishing the questionnaire you can make limited changes in the questionnaire This mainly concerns textual changes and settings such as randomising the answer options Important settings you can no longer change are routing page divisions making a question obligatory or not determining the number of answer options sub questions and the order of the questions When changing an 21 item in the questionnaire what you can and cannot change is self
184. up as follows In Chapter 2 you are offered a Quickstart NetQ In this chapter you will learn in brief what NETQ is all about and you can start working with the package straight away For more detailed information we recommend you to have a look at the other chapters In Chapter 3 the general menu items and user aspects will be explained This chapter includes a key to all of the icons Chapter 4 explores all aspects of making a questionnaire Creating a questionnaire will come up just like the creation of questions and text blocks Besides advanced questionnaires language settings multilingualism and general settings will be dealt with In Chapter 5 different ways of routing will be discussed Chapter 6 explains about panels and Chapter 7 will expand on panel variables Filters will be discussed in Chapter 8 and Chapter 9 will go into the mailings that can be sent through NETQ Chapter 10 is about testing and publishing a questionnaire The data resulting from a survey can be collected easily with NETQ Everything related to reporting and analysing these data will be discussed in Chapter 11 Chapter 12 will explain about the library in NETQ In the appendixes lists of icons and standard variables are offered Additionally an example is given of reading in a questionnaire from Word to NETQ Examples of applications of panel variables are given and extra information about creating templates is provided van toepassingen van panelvariabelen en ook
185. ut field in between the text when creating the reminder e mail All respondents will be sent the same link they have received before If the questionnaire is filled in anonymously all respondents will receive a reminder e mail When the questionnaire cannot be filled in anonymously if you have used a unique link or a user name and password reminders will be sent to e All respondents who have not yet completed the questionnaire e All respondents who have not yet started the questionnaire 9 3 Newsletters In NETQ it is possible to create newsletters Newsletters are e mail messages which do not necessarily invite people to participate in a questionnaire directly The newsletter is sent to all panel members who subscribe to the newsletter This functionality is particularly meant to support opt in lists for newsletters The opt in mechanism implies that when someone signs up for a newsletter a confirmation e mail containing a link that should be clicked to confirm the Subscription is sent first If this e mail does not arrive or the recipient does not click the link the subscription will not take place and no newsletter is sent With this mechanism you can prevent being accused of sending spam If you would like to use the opt in mechanism you should include the code CONFIRM in the confirmation message This code will be replaced with a link through which the respondent can confirm the subscription to the newsletter You can find m
186. ut when the panel members actually subscribe to it You will find more information on newsletters in paragraph 9 3 In the fields you can see below you can redirect the panel member to an URL after confirmation or unsubscribtion from the newsletter 88 Newsletters After confirmation forward to URL Bpi o After unsubscribing forward to URL http 6 1 2 2 Profile page On the Advanced tab you will find the Profile page header Here you can define which questionnaire serves as a profile page for this panel Profile page Questionnaire form v You can find more information about profile pages in Appendix D Examples of applications of panel variables Paragraph 5 Profile page 6 1 2 3 Bounce management You can also indicate how you would like to handle bounced e mails for a panel Here a distinction has been made between soft bounces hard bounces and automatic replies You can choose not to take action to delete the member from the panel completely or to let the panel member no longer receive any e mails For more information see paragraph 9 7 6 2 Panels Overview With the menu option Show in the Panels menu you can see which panels you have already created Panels Wai New Overview Import Export Merge Split Delete members Variables Filters The panels are in alphabetical order You will see the name the number of panel members in the panel the date of last i
187. utomatically replaces the code LOGIN with login data user name and password which look like this User name lt username gt Password lt password gt If you use this code the survey will not be anonymous anymore because the respondent will identify himself with these data You can make your e mail message personal by using different codes For a further explanation of personalising your e mail message please have a look at paragraph 9 5 In Chapter 9 you will also find information about different types of mailings such as reminders confirmations and newsletters Besides you can find more information about invitations with a unique link or with login data With the Send invitation function in the Mailings menu you can make sure your respondents receive your e mail message You can make this choice from the questionnaires overview screen With this it is important to have selected the right questionnaire 23 Mailings Library Send invitation Send reminder Send newsletter Overview per month Overview per questionnaire Overview per panel Overview per newsletter E mail messages Export bounces Now the following screen will be opened Send invitation test questionaire All data marked in bold is mandatory fou can send up to 10 000 s mads per mailing Please take thes into considerahon when selecting panels lt 2 Immediate Time of mailing Later E mail message lt a
188. variable In Data you can find general information about the questionnaire the administrative name status the elapsed and remaining duration contents and language setting In Statistics you will find the total number of respondents who have been approached the response the average duration and the average number of sessions Statistics for questionnaire test questionaire Questionnaire test questionaire Status Published Elapsed time 14 hour s 17 minute s Remaining time 15 day s 9 hour s 43 minute s Content 3 questions in 2 sections Language setting Engels Filter Y El Pi General statistics Number contacted 2 Number started 2 100 Number completed 2 100 total 100 started Average time taken 00 00 07 00 00 02 40 Average time span 00 00 02 00 00 02 141 Average number of j 1 0 0 0 0 0 sessions Under the Question variable header you will see the different questions of your questionnaire li Y wt S Questions variable Main section 1 Test question 1 Matrix 2 Test question 2 Multiple choice car owner 1 You own a car Why did you choose a car over public transport Open Personal data Gender Language setting With an advanced questionnaire you will view the questions subdivided per section and the titles of the sections will have a grey background colour An easy questionnaire has no sections and here you will not see any deviating rows
189. ve created the question go to the questions overview and click the small plus in front of the matrix question and then the Properties icon AS soon as you click on Data type and Whole number the options Constant sum and Order will appear at the bottom With the constant sum you fill in the total with the order you do not have to make an additional choice 4 4 2 4 Open Question An open question is a question where respondents can enter an answer Why is this your favourite color When creating an open question especially the possibilities on the Details tab are of importance Here you can set various validation checks in order to make Sure an answer meets certain requirements General Details Details open question 2 Free input rn Date Time Integer Type of data Fraction E mail address ZIP code Phone Fax Cell phone Field height 1 Field width Minimum length Maximum length This question covers Oves No personal data For example you can ask of respondents that they enter a date a whole number or an e mail address If you set this correctly and the respondent enters something else a notification text will appear under the question when the respondent clicks the Next button in the questionnaire If you select the Date option an answer line with drop down menus for the day and month and an input field for the year are automatically generated
190. view You can test the questionnaire in NETQ for an unlimited number of times by opening the preview To do this put the questionnaire in test status Subsequently select the row of the questionnaire and click the Preview icon 4 You can now fill in the questionnaire If you have set that respondents should log in you do not have to enter a user name and password The answers you have given will be saved and you will see them back in the reports However you cannot export your answers 10 1 3 Testing through a test panel You can test the questionnaires through a test panel as well This is a normal panel but its respondents will test the questionnaire You can create a test panel in the way that has been described in paragraph 6 1 and for example import data of yourself and a few colleagues For both the preview and the test panel goes that possible fields for user name and password can be left empty Their answers will be saved too and will therefore be visible in the reports You cannot export these answers either For testing with a test panel the only method of approach is the e mail with the unique link per respondent How to send a mailing with a unique link is described in paragraph 9 2 2 1 In the test stage you can send a maximum of 5 e mails NETQ will use the first 5 panel members in the panel for this 10 1 4 After testing After you have created a questionnaire and have run through the questionnaire in the preview
191. xplanation It is also possible to provide an a ane of a certain text You can do this by selecting the text and clicking the icon You can now fill in the explanation in the screen that appears Explanation EJ Explanation a ae d Pe de a o E t t i Paragraph Size B Text Text HTML Width Height OK Cancel 3 3 4 7 Changing Html At the bottom of the WYSIWYG editor you will see an html tab Html is a language in which the lay out of websites is set Thus it is possible to insert html directly in the editor When you click this tab the editor will show the html behind the text If you know html you can edit the html manually 3 5 Preview In different places in NETQ it is possible to ask for a preview of a part of a questionnaire In this preview you will see what the questions will look like and you can test how the questionnaire runs First of all it is possible to view a preview of a question You can do this by selecting the question concerned and then clicking the Preview icon Y In advanced questionnaires a preview of a section can be asked for In order to do this select the section and click the Preview icon It is also possible to view of a preview of the whole questionnaire for example to test the routing and the like You can do this by selecting the questionnaire and clicking the Preview icon This is only possible if the questionnaire is in test status
192. ymous questionnaires no cookies are used so in that case this is not applicable If respondents are approached through a mailing from NETQ each respondent will receive a unique URL so they can always continue an earlier session Also when logging in with a user name and password no cookies are used and multiple sessions can always be made possible When continuing a questionnaire the respondent will always be shown the exact same page that was on his screen when closing the browser window The respondent will thus continue where he left the questionnaire The answers the respondent had possibly already filled in on this last screen have not been saved yet since he has not yet clicked the Next button e Allowing to fill in a questionnaire several times Select this option if you would like one respondent to be able to fill in the questionnaire several times A questionnaire can only be filled in again when the last session has been completed Just like the Multiple sessions allowed option this function uses cookies when the questionnaire can be filled in anonymously as well If the respondent has been approached through a mailing containing a unique URL or if you are using a user name and password this option has no effect These respondents can always fill in the questionnaire only once e Allowing respondents to leaf back Select this option if you would like to allow respondents to leaf back to previous questions and possibly al

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