Vehicle tax changes Webchat transcript 17 September 2014
Contents
1. E 10 25 Comment From Guest A number of our stock cars only have the old blue V5 with them can we tax online using the green slip from them or would we need to go to the post office John Hewson Yes from 1st October you can use these to tax online provided they are the latest document N issued If they are not the latest you would still need to use the Post Office 10 26 Comment From Sue How will a dealer know that paperwork for a retention is complete and the customer should change their plates Currently we know via a tax disc which arrives prior to the V5c Page 13 Michelle Billing A dealer can check on the Vehicle Enquiry Service VES online wait for the V5C documentation or the receipt issued for the vehicle tax 10 26 Comment From zoe If my car tax runs out on 31st september will be able to set up direct debit payments John Hewson Not in this case Direct debit payment are only available for those who s tax runs out on the h 31st October or after 10 27 Comment From Julie Seton 10 22 Comment From Philip N Is the dealer network fully prepared and engaged with the new systems or could this impact on customer service Page 13 Wayne Stephens Yes As part of the communications campaign we have worked closely with the dealer We have had no communications from you as a Motor Dealer to prepare us for the changes why please Wayne Stephens A Apologies if you have not received We have issued num2. but obviously still registered to the original owner Can continue to use this vehicle with its current tax disc until sell it Come to that should be using it at all as it is not registered to us Michelle Billing Once notification has been received that a vehicle is in trade the previous keeper is removed from the vehicle record Trade plates should be used for day to day business 11 03 Comment From Andy W Reference the question at 10 34 regarding the last expiry date of tax discs can confirm that if a new car is taxed this month with extra weeks added that we will not therefore receive a disc _ Wayne Stephens Ai Apologies Andy you are correct and if a car is taxed from 1 October with additional weeks i S then this would mean that a tax disc is issued to display up until 1 October and this would show an expiry date of 30 09 14 This can then be removed from the vehicle from 1 October Page 31 11 04 Comment From Richard Willman John sorry you misunderstood my question At what point will customers who traded in a car in for example August with 6 months tax receive their refund if no application is sent to the DVLA prior to 1st October John Hewson The triggering transaction will be the change of keeper after the 1st October so the refund N ill be paid based on that notification The tax is valid until that time 11 06 Comment From Charles Wilson Will the annual V11 VED renewal or similar statement still be
3. It seems messages are not getting through can you specifically name some of these trade bodies so that motor traders retailers who want to stay informed of DVLA changes can enquire about becoming members Michelle Billing Over 6 000 stakeholders are being provided with the communication tool kits If you require sight of the tool kits please emailaotdanddirectdebit dvla gsi gov uk 11 44 Comment From melanie So does that mean there are no extra staff planned to process keeper changes during the first few weeks albeit a simple transaction know as a Motor trader we will probably be sending several hundred keeper changes over and above what we would normally send just to claim our unsold taxes back at the end of the month Surely this could be the same with a number of other traders John Hewson We are not increase the overall number of staff but have the ability to manger workloads across different areas We already process over a million V5C changes every month so already have significant capability 11 45 Comment From Charles Wilson 41 25 Michelle Billing Specific Trade plate communications will be issued by DVLA shortly Could you kindly advise us me when where on the website this will happen Michelle Billing Over 6 000 stakeholders are being provided with the communication tool kits If you require sight of the tool kits please emailaotdanddirectdebit dvla gsi gov uk Page 44 11 45 m DVLA admin seo 15
4. Yes this process remains the same A Michelle Billing The dealer can still tax on behalf of the customer The new keeper supplement V5C 2 should be used to tax the vehicle This can be done either online by phone or at the Post Office The V5C must be sent by the dealer to DVLA Comment From david If we have a tax disk already can we take it off Wayne Stephens Ai No you must continue to display a tax disc up until 1 October 2014 gt j Comment From Amber with demos when we sell them and the new customer gets their new REL this will trigger the refund to us if there is one so we do not need to do anything else like sen the yellow slip off to you John Hewson That s correct the change of keeper will automatically trigger a refund to you E 10 50 Comment From Charlotte Hi John thanks for your reply regarding v5 s when processing cherish transfer paperwork online When will the law be expected to change John Hewson We expect it to change shortly before the online service is due to go live The first customer N should be trialing the system by the end of the year so the legislation will be in place before then 10 50 Comment From Anita Wayne re my Q at 10 24 wasn t talking about changing the date of licensing If you are only going to refund me from 1st October then between now and then the vehicle is taxed so the new owner should only have to tax it from 1st October Wayne Stephens A This
5. gt Page 45 11 49 11 50 11 51 Page 46 Comment From dealer Hi am currently driving a part exchange with a disc from a previous keeper as have been driving this for 2 months with yellow slip sent in can drive this after October as the disc is valid until December As this is before the October change date Michelle Billing If the vehicle is notified as in trade currently the vehicle must be used for day to day business under the cover of trade plates This process has not changed Comment From Richard Re Robert Hamilton s posts If the road fund is still valid post 1st Oct but before going from in trade to a new keeper what is it valid for if it cannot be parked on the road or driven without trade plates John Hewson The situation around trade vehicle being used on the road has not changed Vehicle with trade plates are exempt from having a registered keeper and being taxed Any vehicle on the road without trade plates has always needed a current registered keeper and valid tax Comment From LH With reference to this at 11 06 For any vehicle notified as in the trade before 1st Oct the tax will remain in force until the next change of keeper notification is received ie when sold Vehicle sold into the trade after 1st October will have the tax refunded at that point So If have a valid disc can this be driven by a dealer until sold as this is prior to October John Hewson Please see my response a
6. 10 44 Comment From Richard Willman Could you clarify for me what happens to the refund for vehicles that are taxed but held by a dealer and in trade on 1st Oct Will there be an automatic process or will dealers have to send the discs off for a refund and if this is the case will the fact that the car is showing as in trade prevent the original owner from receiving the refund John Hewson The tax will not be transferable after 1st October If the dealer wishes to claim the refund S they will need to become the registered keeper before 1st October 10 44 Comment From Apple Car Centre presume as there will be not be a printed tax disc that if a customer buys a vehicle on the 10th of the month then the tax will run from the 10th and not the 1st as this is all electronic and online the only reason to start from the 1st was when they were printed or are the government going to unnecessary flee people back to the 1st of the month Michelle Billing There are no changes to the date of licensing The tax will commence from the 1st of the month Page 22 10 45 10 46 10 46 10 47 Page 23 Comment From Andy W Following the comment at 10 22 If after 1st October refunds will be issued automatically when a vehicle is declared in the trade why is this not being applied to the many thousands of vehicles currently in the trade Instead you say the previous keeper will have to wait until the vehicle is sold on John Hewson The law o
7. 11 08 John Hewson Yes they will still continue to get V11s and need to licence the vehicle We appreciate this may be seen as necessary especially when no MOT check is needed and we are looking at how we can improve this in future John Hewson The situation is None DD customer A V11 will be issued via the post DD customers with an e mail address Will receive e mail notification of DD renewal that does not need to be actioned unless the customer don t want to renew DD customers without an e mail address They will receive a new style paper reminder advising the DD will continue unless they declare SORN or sale 11 24 Comment From Jackie Carroll If we tax a vehicle online how do DVLA know if the vehicle has an Mot and is insured Michelle Billing The vehicle s MOT is checked electronically Due to changes in legislation insurance no longer needs to be checked at the point of licensing other than for vehicles registered in Northern Ireland 11 25 Comment From Robert Hamilton Your replies to my post and 10 06am And your subsequent post 11 12 am appear on the face of it to give conflicting answers which is correct Michelle Billing Specific Trade plate communications will be issued by DVLA shortly Page 37 11 27 Comment From Concerned dealer What is the point of six months road tax if using direct debit for monthly payments Surely if you are already paying monthly there is no need for a six month tax John Hew
8. 11 41 Comment From Guest When taxing on behalf of a customer would need 2 receipts one for my records and one for the customer to prove to him her that have actually taxed it is that possible Michelle Billing If tax is undertaken online an email confirmation will be provided This can be photocopied and provided to the customer If taxing at the Post Office a single receipt will be issued 11 42 Comment From Andy W Reference my question at 10 30 regarding the new website You Say it will only be up and running on 1st October How are we supposed to advise our customers how to use the new facility when we have no information in advance Do you have a user manual for the new website with screen shots or do you expect us to stop trading for a few days while we all catch up _ Wayne Stephens A Please email aotdanddirectdebit dvla gsi gov uk and information regarding the changes i Acan be sent to you to allow you to advise your customers in advance The website remains the same site but with enhancements 11 42 Comment From Robert Hamilton John thanks for the answer 11 43 Comment From Richard Thanks Wayne Michelle amp John for this webchat While may never get this two hours of my life back it s been interesting reading Page 43 11 44 Comment From James Saperia The majority of the questions during these webchats seem to be from motor traders retailers DVLA communicates to the motor trade via several trade bodies
9. 56 Comment From D13 Staff can you pay by direct debit if the tax is only 30 for twelve months or is it capped Wayne Stephens A Yes any tax rate can be paid by direct debit except a nil rate p 10 57 Comment From Dave Fowler Where vehicles have been taken as a part exchange in the last few months and the remaining tax has been bought as part of the deal how do we protect this investment which could be 10 months worth when selling the vehicle Do we need to register the vehicle in our name before the end of the month to ensure the refund goes to us If so this affects the vehicle as it may no longer be a 1 owner vehicle Page 28 John Hewson Yes to get the refund you would need to register the vehicle in your name before the end of the month A 10 58 Comment From Charles Wilson Comment from John Hewson Charles Wilson 10 40 If trade tax discs are to be cease as well as it appears to be expressed is one able to 1 Remove the triangular and destroy the tax disc from 1st October 2014 as with standard tax discs 2 Chop the annoying perspex screw held scratchy triangle top part off the front number plate albeit it is technically crown property John Hewson Yes from the 1st Oct the disc can be removed and we d be happy for the extra section of 5 the plate to be removed as well 10 58 Comment From Dave I am a dealer am currently driving around in a part exchange vehicle that is taxed until Jan 2015 The
10. Yes with the customers details and agreement this can be done online There will be no i A option to input new keeper details however the reference number from the V5C 2 new keepers supplement can be used to notify DVLA that anew keeper is licensing John Hewson From 1st October our online service will all a new keeper to tax the vehicle using the new N keeper supplement V5C 2 A dealer will be able to do the transaction on behalf of the customer as they currently can at a Post Office 10 04 Comment From Amber Question from Dealer If we sell a Demo Pre Reg car how do we tell the DVLA when we sell it Michelle Billing The process is unchanged 10 05 Comment From Jackie Carroll We ve had a vehicle in stock since August with a valid tax disc until next June If we sell the vehicle on 1st October can we transfer the tax to the new owner If not what happens to the refund if we don t put the vehicle in our name before we sell it Wayne Stephens A No the tax becomes non transferable from 1 October Any remaining months of tax will be i A refunded to the previous keeper on DVLA records 10 06 Comment From LH Hi I m from a dealer We have p x vehicles that are marked as in the trade that have been re taxed that are currently being driven by members of staff Is it a case of posting the V5 off to be transferred into our company name before the end of September Will the discs be still valid if we haven t received the V5 back
11. car is in trade ie yellow slip sent to DVLA but wonder if can legally drive this car with its current tax disc Indeed is it legal for me to be driving around in a car which is effectively still registered to the previous owner Wayne Stephens A As summarised by LW i Sf In summary then from 1st October you cannot be the registered keeper of a vehicle used on a public road unless you have paid road tax it is an offence which carries a fine of up to 1 000 As a motor dealer our staff can only drive vehicles which are registered in our company s name and tax has been paid by us For test drive purposes we can use trade plates and our used car stock does not need to be re registered in our name 10 59 Comment From Charlotte Are there any plans to receive v11 reminders online As quite often we don t receive reminders for every vehicle we have in the post Page 29 Michelle Billing The V11 will continue to be issued in paper format Direct debit customers who have set up online will receive an electronic payment schedule 10 59 Comment From George Has the DVLA received objections to the removal of the tax disc from customer representative bodies and motoring bodies John Hewson We have received a small number of concerns from some areas but the vast majority were N supportive of the change so it was taken forward 11 00 Comment From D13 Staff If you are due to tax from the 1st October can you set up the direct debi
12. dealers _ Wayne Stephens A This is the approach that was taken for the communications 15 2 Comment From Robert Hamilton Whilst it may be common practice is it legal Michelle Billing Thank you for your further question having sought further legal advice whilst is it recognised that this may be common practice the law currently states that the trade plate must be displayed in the same manner as a standard vehicle registration plate Apologies for any confusion Comment From Concerned dealer In light of dealers having to register cars that are in trade to the dealer in order to be used by the staff of the dealership and working on the basis of a car being sold a day after the V5 is sent off to register it to the dealer how quickly do DVLA intend to get V5 s returned to the dealer so as not to badly impair on the dealership s business when they are trying to sell cars and get them out of the door John Hewson In this case the dealership should retain the new keeper supplement V5C 3 so that the N vehicle can be taxed if re sold We already have a quick turnaround of change of keeper transactions 10 43 Comment From James Saperia Wayne in reference to your reply to Julie Sefton 10 27 which trade body groups do DVLA communicate with to get messages out to the motor trade in general Wayne Stephens AR All the significant trade body groups as well as those who have requested the i A communications from DVLA
13. if the registered keeper sent off the yellow slip to mark it as in trade John Hewson There isn t a way to check this but if they haven t notified then the vehicle will also remain taxed 11 33 Comment From Mike As a dealer am or have I ever been legally allowed to drive around in a car which is taxed but obviously still registered to the previous owner who took it off am thinking of where the yellow slip has been sent off but the car has not yet been sold to the next owner Wayne Stephens Ai No vehicles which are not used on trade plates should always have a current registered i keeper on DVLA records Page 40 11 33 Comment From Jackie Carroll Michelle further to your response to my question 11 24 is this the same for the post office Michelle Billing Yes For vehicles in Northern Ireland a check of insurance is also required at the Post Office 11 36 Comment From Richard Can you confirm that a car currently taxed and in trade can be parked legally in the road post 1st October Wayne Stephens Ai No a vehicle must be registered to a keeper and taxed before it can be parked legally on the road 11 37 Comment From Dude If sell a car what triggers the refund of tax the tear off slip from the V5 or the actual V5 coming in Wayne Stephens Ai The tear off slip from the V5C pr 11 39 Comment From Pete am a dealer have a car in stock with 200 worth of tax If register this car i
14. issued once a direct debit is set up Wayne Stephens A Yes the annual V11 tax reminder will still be issued once a DD is set up 15 A 11 06 Comment From LW now I m getting confused as a new keeper can tax my vehicle online set up a DD but not tell you l m the new keeper unless send you the new keeper part of the V5 John Hewson Yes this is the same as when you pay your tax upfront now We are developing an online service to allow change of keeper to be notified online at the same point as taxing to improve the customer journey 11 06 Comment From LW re the whole refund situation thought refunds were only payable to the registered keeper for soem time now or was that just if the registered keeper was a business Page 32 Wayne Stephens A That is correct Refunds have only been payable to the registered keeper on DVLA records i A since 2008 11 06 Comment From Robert Hamilton Michelle thanks for your reply but this does not fully address the issue as modern vehicles by virtue of their design make it in 90 of cases impossible to affix trade plates in there current format to obscure the number plates or is this just way of increasing revenue to the DVLA by fines for using an untaxed vehicle on the road Michelle Billing There are currently significant numbers of untaxed vehicles in the trade on which trade plates are used when the vehicle is used on the road These do not cause any issues with rega
15. month Can this remaining tax be reclaimed by either the dealer or the previous keeper Will the refund be automatic and at what point on the 1st October or when we sell the vehicle Wayne Stephens AR If the dealer wants to claim the refund then they must register the vehicle in their name i A before 30 September Once registered the automatic refund will be issued to the dealer when DVLA receives notification that the vehicle has been sold on Page 6 10 11 10 13 10 13 Page 7 Comment From Charles Wilson There is a feeling of a hidden extra revenue agenda by paying for complete months when acquiring a car and refunding only complete unused months to the previous registered keeper on a 1 12 th basis of the annual fee per complete month This would push the public into waiting until the end of turn of the month to do the transaction and encourage evasion and preventing a month end bubble making payment also fair Question would it make more fair sense if the VED was charged on a daily basis and refunds are made on a 1 365 or 366 in a leap year depending on how many days are remaining A computer surely is able to calculate division by days of 365 or 366 as easily as month by 12 say this as this method has always been in operation in Germany whereby everyone must have a bank account to pay directly to the finance office It all happens automatically with an annual letter of notification of rate changes and the amount to be d
16. From Guest So when taxing a car for a customer DVLA will automatically KNOW that its for a new keeper and won t refund to the registered keeper Wayne Stephens A Yes The new keepers supplement reference number will let DVLA know it is a new keeper Se Comment From Amber Question from Dealer When we sell a Demo Pre Reg and the customer buys RFL do they lose the whole month they buy it in Michelle Billing The tax is non transferable The new keeper must always tax the vehicle from the start of the month they purchase it 10 09 Comment From Shona If you are driving your vehicle abroad from 1st October has other EU countries been informed of this change Wayne Stephens A Yes the EU commission has been made aware that we are abolishing the tax disc gt gr 10 10 Comment From Robert Hamilton As we make over 200 vehicle movements a week and doubtless the use of ANPR cameras will increase what plans do the DVLA have to change improve the design of Trade Plates in order that they can be displayed properly to obscure the number plates as modern cars by virtue of their design make it impossible Otherwise we are going to be hit with numnerous fines for using an untaxed vehicle on the road or what suggestions do you have Michelle Billing There are currently no plans to change Trade Plates 10 11 Comment From Andy W We have a number of used cars in stock all declared in the trade with road tax remaining beyond this
17. LA to change ownership Wayne Stephens A Yes as soon as the vehicle has been taxed the vehicle can be driven New keeper details i A cannot currently be updated at the same time as setting up a DD but this is something we will be introducing shortly The keeper will be contacted with further instructions if there are any issues with the bank for the DD set up Checks are conducted during the taxing process for DD once the application for tax is being made 10 55 Comment From J M we have seen nothing and hold 2 franchises Page 27 Michelle Billing Please email aotdanddirectdebit dvla gsi gov uk requesting the communications toolkits These will be issued once the request is made Furthur information can be found on www gov uk dvla nomoretaxdisc 10 56 Comment From LW going back to dealer pre registered vehicles If we tax a vehicle on 22nd October no end customer Band J Say it costs 485 we have no tax disc and no V14 and do not receive the V5 until mid November so therefore cannot declare SORN do we only get a refund from mid November if so is that fair when we could have told you in october but will not have that facility John Hewson You would not be able to declare SORN online without the V5C but could use a V890 and S post it to use to declare SORN before the end of October 10 56 ee DVLA admin es Keep sending your questions in John Wayne and Michelle are trying to get through them as quickly as possible 10
18. ackie Carroll To clarify From October 1st ALL vehicles purchased or sold MUST have a new tax disc purchased by the new keeper Wayne Stephens A Yes a Page 16 10 31 Comment From JAN MAY IS THERE ANY UPDATE ON CHERISHED TRANSFER PROCESS CHANGE p John Hewson We are currently building an online service to do this We expect the first users to be trialing parts of the system by the end of the year 10 31 Comment From Julie Seton Can a change of owner and request to pay by DD be setup at the same time and online Please could you explain how this would work as effectively the car will taxed but the dd may not yet be set up Michelle Billing The new keeper will be able to use the V5C 2 online or at the Post Office to set up a direct debit The V5C must be sent to DVLA to change ownership 10 32 Comment From LW in the last communication it said from 1st November dealers can set up DD on behalf of customers buying a vehicle from them is this for the first tax when they newly buy the car or subsequent tax Wayne Stephens A For either This can be arranged between the dealer and the customer provided consent is i Sf given by the registered new keeper of the vehicle 10 32 Comment From Jacky Davey Further to your comment that a dealer can tax a vehicle on behalf of a customer using the new keeper supplement This surely will need to be supported by a completed V62 Page 17 John Hewson A V62 is only nee
19. aes Driver amp Vehicle Licensing Agency Vehicle tax changes Webchat transcript 17 September 2014 r YE LA E Sy INVESTORS a IN PEOPLE CUSTOMER SERVICE EXCELLENCE DVLA admin ose GOOd morning and welcome to today s webchat on the abolition of the tax disc 10 00 me DVLA admin l The event hosts are Wayne Stephens Project Manager Michelle Billing Vehicle Licensing Product Manager and John Hewson service manager This is your opportunity to ask how these changes will affect you we look forward to your questions 10 02 Comment From Amber What is the method when we sell a Part Exchange Trade car to a Trader That is not being taxed in their name John Hewson The process remains as it is today there is no need to notify DVLA of this The new dealer i ill need to use trade plates if the vehicle is used on the road for test drives or delivery etc There is still no requirement for a dealer to tax a vehicle in there stock 10 02 Comment From Charlotte Are there any plans to allow dealers to change the taxation class of a vehicle online Michelle Billing No There are currently no plans to enable change of taxation online 10 03 Comment From Guest As a dealer With regards to buying tax for a customer can this be done online At the moment only the registered keeper can tax online will your web page be changing to put new keeper details in Page 2 Wayne Stephens gt AR
20. alid RFL until the next keeper change does this mean it can be used on the road by the trade John Hewson From a tax point of view yes but the requirement for any vehicle used other than with trade N plates to be registered to a keeper still applies 11 13 Comment From Cathddu sent a request for information after the last webchat and still have not had anything from you Wayne Stephens AR will double check that today and arrange for that to be issued ASAP Can please confirm t Sf2 the email address which isaotdanddirectdebit dvla qgsi gov uk 11 13 Comment From Concerned dealer Further to your earlier answer regarding using the green slip to tax a car if the V5 is already in the post for a previous change of keeper which details will Post Office capture Will they notify DVLA of the keeper written on the green slip Or just the date of purchase Page 34 Michelle Billing The new keeper will be advised to complete a V62 application form and send it to DVLA in order to obtain a Registration Certificate If the keeper has the V5C 2 this will be taken in at the Post Office along with the V62 application and sent to DVLA by Post Office The Post Office do not capture details of registration 11 14 Comment From Bev Will it be possible to set up a DD via a credit card or will it need to be through a current account John Hewson Any DD can only be set up from a current account 11 15 Comment From Concerned dealer You faile
21. buying an untaxed vehicle 10 22 Comment From Apple Car Centre Hi my current trade cars in stock held in trade under yellow slip etc what will happen to the outstanding tax discs we have already purchased from the previous owner with the car Michelle Billing From 1st October the tax will not be transferable Any refund on a vehicle sold after this date will be issued to the previous keeper If a trader wishes to receive a refund they will need to register the car in their name before the 30th September 10 22 Comment From Julie Seton e If a customer part exchanges their vehicle with us after 1st October and sends in their yellow slip will they automatically be issued as refund immediately or when we sell the car Page 11 Wayne Stephens Ai Yes the seller will be issued with the refund at the point of transfer into trade and will not i A have to wait until the dealer sells on the vehicle 10 22 Comment From Charles Wilson Message to John Hewson from Charles Wilson related to my point raised at 10 11 changes in the refund policy from monthly to daily appears to be a legislation issue To whom where at best does one address this issue as envisage this to become a problem after 1st October John Hewson Both ourselves and HMT are already aware that some would prefer the system to be changed to a daily basis The final decision on how tax is collected lies with HMT 10 23 Comment From LW as a dealer if we pre register a
22. car on 1st October i e tax to ourselves with no customer at the time but sell the vehicle to a customer on 2nd October how are we supposed to tax that vehicle if we do not have the V5 John Hewson In this case you would need to wait for the V5C before you were able to tax it A 10 23 Comment From Nige B Thanks Michelle Can you tell me how long a refund would take once you receive notification from the vendor that the car is sold Michelle Billing The current processing timescales are up to 6 weeks We envisage that this period will reduce as a result of the automation Page 12 10 24 Comment From Anita If you only refund whole months of tax why does the new owner have to tax it from the start of the current month If sell my car today will only get refunded tax from October onwards so why can t the new owner just tax it from then Wayne Stephens AR It has been long standing feature that vehicle tax is issued from the first of the month and i Athis will not change after 1st October Licensing on a date other than the first of the month would add a significant amount of administrative complexity to the vehicle tax system 10 24 Comment From Shona Thank you John if we do not have the V5 and have to apply with a V62 to put it back in our name can we send these to the Fleet Team to ensure that the RFL is not refunded John Hewson Yes as you were the keepers before the 1st October the tax wouldn t be refunded anyway
23. d to answer my question regarding it being dealer friendly to remove tax discs when considering road tests and test drives and limited numbers of trade plates Are you saying that DVLA will issue multiple sets of trade plates free of charge If not again how is this dealer friendly Its is hard enough trying to make money as it is John Hewson The reason trade plates were introduced was to be dealer friendly and ensure they didn t S need to tax all vehicles in stock 11 16 Comment From Guest am due to pick up a new car this weekend Can tax it online or over the phone using the V5C 2 This would then be licenced from September so presume a disc will be issued but would it be sent to me Wayne Stephens AR No the additional functionality for new keepers to tax using the V5C 2 will not be available t S suntil 1 October You can tax the vehicle through any of the existing channels and will receive a tax disc which needs to be displayed until 1 October Page 35 11 20 Comment From Guest During the last webchat am sure we were told that any in trade cars that are taxed then the tax remains legal until the car is sold In this webchat am now under the impression ALL taxed cars will be cancelled and need trade plates for test drives Please can you confirm which one is right Hewson For any vehicle notified as in the trade before 1st Oct the tax will remain in force until the next change of keeper notification is receiv
24. ded to support a tax transaction at change of keeper if the date of change N as more than 2 months ago In the 2 month period it is already assumed the main part of the V5C is being sent to us This is the current process at the Post Office and remains the same 10 33 Comment From James have a car on lease hire how can make sure that it s tax is up to date Michelle Billing The leasing company or keeper of the vehicle is responsible for taxing the vehicle The Vehicle Enquiry Service www gov uk check vehicle tax can be used to check the taxation status 10 34 Comment From LH What happens if our customer posts the yellow slip in to you however whilst that is being processed we re sell the vehicle and tax it online Will this invalidate the tax disc for our new keeper by triggering a refund John Hewson No when you tax the vehicle either the Post Office or the online service will capture that the new tax is for the new keeper and ensure a refund isn t paid to the previous keeper 10 34 Comment From Charles Wilson Please confirm the last tax disc date to be issued as being 31 08 15 or is there a circumstance when one will be issued this month for 30 09 15 Wayne Stephens AR can confirm that the latest expiry date of a tax disc in circulation will be 31 08 15 1 gt Page 18 10 35 Comment From Charlotte What will we do with the V5 s etc when processing cherish transfer paperwork online A John Hewson Th
25. e law is being changed as part of the development so that the V5Cs don t need to be returned to us A new V5C would then be issued in the new details 10 37 Comment From LW In summary then from 1st October you cannot be the registered keeper of a vehicle used on a public road unless you have paid road tax it is an offence which carries a fine of up to 1 000 As a motor dealer our staff can only drive vehicles which are registered in our company s name and tax has been paid by us For test drive purposes we can use trade plates and our used car stock does not need to be re registered in our name Wayne Stephens A Yes this is correct 1 2 10 38 Comment From LW is the V14 dead now Wayne Stephens AR It should still be used to apply for refunds up until 1 October but will be made obsolete from i Athis date as refunds will be issued automatically 10 38 Comment From Guest John with reagrds to blue being the latest V5 issued doubt that is the case but when we purchase cars from auctions etc the blue is the one we receive assuming the registered keeper lost the new red copy How do know if its the last V5 issued Page 19 John Hewson If you use our online tax check service there is an option to enter the V5C reference number if it is correct you will be given slightly more vehicle information than if it is not correct or not entered 10 39 Comment From Jackie Carroll Can a dealer set up DD on the custom
26. ebited over the next period and the date on which the amount will be debited which is usually six weeks after the issue date annual reminder date John Hewson This would require significant change to processes and legislation that wasn t included in the s budget announcement It would be a mater for HMT to determine how they wish to collect tax revenue Comment From Julie As a dealer if we tax online do we still send the V5 away to DVLA with the new keeper details or will we no longer be required to do this Gk Hewson Yes at present the V5C would also need to be sent in with the change of keeper We are N developing an online service to allow change of keeper online and this will start to roll out before the end of the year but will not be there for the 1st October Comment From Rob We have several used cars on our forecourt that have a number of months left to run on the tax disc When we sell these vehicles and of course at the same time tax the car with the new keeper s details on the V5 will that trigger a refund to the original registered keeper Michelle Billing The new keeper supplement must be used to tax the vehicle This will ensure that the new keepers tax is not refunded The V5C change of keeper notification will trigger a refund of any remaining months tax to the previous registered keeper 10 14 Comment From Lloyd Wayne Stephens Comment 10 05 Just to clarify then from the 1st Oct and vehicle in the trade wil
27. ed ie when sold Vehicle sold into the trade after 1st October will have the tax refunded at that point 11 21 Comment From Robert Hamilton Re my posts of 10 19 amp 10 42 amp 11 06 am this morning I ve still to receive a definitive answer re the display of trade plates where by virtue of design it is impossible to obscure the number plates Michelle Billing Hi Robert as we ve received a number of queries via this web chat regarding the use of Trade Plates DVLA will issue a specific communication on this topic shortly 11 22 Comment From Concerned dealer am now very confused So from 1st October anybody can tax a car online using a green slip So therefore that person would not need to go to a post office and take a V62 Is this correct If so how will DVLA know who has taxed the car using this green slip if it has been done online Wayne Stephens Ai Yes that is correct DVLA will know that the vehicle has been taxed by a new keeper whilst i A we await receipt of the V5C from the previous keeper to notify us of the new keepers details Page 36 11 22 Comment From Charles Wilson V11 and or Electronic Payment Schedule Which is correct 10 59 Michelle Billing The V11 will continue to be issued in paper format Direct debit customers who have set up online will receive an electronic payment schedule This conflicts with 11 06 Wayne Stephens Yes the annual V11 tax reminder will still be issued once a DD is set up And
28. email got back from aotdanddirectdebit dvla gsi gov uk last time crashed my computer so have been unable to see anything from them and reluctant to try again Is there somewhere we can see what they have to say without downloading their link F Wayne Stephens A The toolkit has been issued to in excess of 6 000 stakeholders with no issues of computer i A crashing reported Further information on the changes can be found at www gov uk dvla nomoretaxdisc or via the email address below where can arrange for the link not to be provided in our response to any queries aotdanddirectdebit dvla qsi gov uk 11 57 Comment From Trevor what is the pro rata break thresholds for refunds its it whole months John Hewson Yes the full month process is the same as today A 11 57 Comment From Julie Seton Thank you very much for this live webchat it has been really helpful in answering the last few questions had Page 48 11 58 Comment From James Saperia In my opinion these live webchats are a very effective way of communicating to the trade Please can we have more of them in the future especially leading up to significant DVLA changes which affect our businesses 11 58 Comment From LW re 11 55 my computer also crashed first time but the toolkit was re issued twice since then with no problems 11 59 Comment From Charles Wilson There are various restrictions with using trade plates when a car is unlicensed such as parking a vehicle o
29. er s behalf or do the customers need to do it themselves Wayne Stephens A Either can set up the direct debit The dealer can do this on the customers behalf provided i A consent is given by the registered new keeper of the vehicle 10 39 Comment From Cathddu The time lag between purchase of tax on line and updating of your records is 5 days This is far too slow have a customer who had a do with an enthusiastic police officer who wanted to take his car Why is the time lag so long and when will it be improved John Hewson This is currently the where a disc is issued For transactions with no disc issued from 1st October the check service will update overnight following the transaction 10 40 Comment From Charles Wilson Will the trade tax discs issued annually until 31 12 or bi annually 31 07 and 31 12 still be carried out i John Hewson The disc will no longer be issued but the renewal process and periods will remain as they N are now Page 20 10 40 10 41 10 42 10 42 Page 21 Comment From Nige B Wayne if the onus is on the new owner to tax before they drive away how do protect myself from liability Will it be prudent for the invoice to show the time of exchange Will that be enough Wayne Stephens gt A Yes This may be prudent for your own re assurance Comment From JAN MAY surely an effective way of cascading information to dealers should have been through the manufacturer to their
30. erous updates and communications i S to over 6000 key stakeholders as well as trade body groups and requested that these are cascaded to try and reach all interested parties If you have not received the communications then please send an email to aotdanddirectdebit dvla gsi gov uk and will arrange to send them to you 10 27 Comment From Anita If we tax vehicles in bulk online how quickly will this be reflected on the vehicle enquiry website John Hewson When the bulk fleets licensing facility is used the online tax check will be updated no later N than the 20th of the month before the new tax starts Page 14 10 28 Comment From Guest Why make the tax non transferable This was always a selling point when selling a vehicle privately Opn Billing This is a customer protection measure As there is no tax disc to check the vehicle tax will end when the vehicle is sold This will remove any doubt for the person buying the vehicle customers are always certain that they need to tax 10 28 Comment From Sue Will we as a dealer still be able to pay for tax for our customers at the post office via the V5C the day before they take delivery Pick ups at 9am are a pain and we dont want to arrange DD s if we can help it _ Wayne Stephens A Yes this process will remain available and unchanged gt 2 10 29 Comment From JAN MAY Do you honestly think that the DVLA system can cope with monthly direct debit payments if even just ha
31. in the post before 1st Oct Page 3 John Hewson Yes that s correct Provided the date of keeper change entered on the V5C is in September it won t matter if you only receive the new V5C after 1st October Only if the date of keeper change stated is after 1st October will an auto refund be paid A 10 06 Comment From Robert Hamilton Good Morning Where a vehicle has been declared in trade and the yellow slip V5C 3W has been returned to the DVLA in say July 2014 and the vehicle has tax until March 2015 is this tax still valid after 1st October or not and if not to whom will the refund be issued Michelle Billing From 1st October the tax is non transferable The refund will be issued to the previous keeper If the trader wishes to receive the refund they need to register the vehicle in their name before 30th September 10 06 Comment From Richard We are a used car dealer If we take a part exchange vehicle in that has say several months road tax left on it when will the refund of the road tax be triggered will it be at the point DVLA receive the yellow slip or will it not happen until we sell the car which could be in days weeks or months and register it and tax it for the new owner If it is the latter is the original owner able to claim a refund at the point of trading in Wayne Stephens Ai After 1 October an automatic refund will be issued at the point the DVLA receive the yellow i S sslip 10 07 Commen
32. is as is now where a refund is applied for and the new keeper wants to use the vehicle i A immediately then they must licence from the 1st of the current month to allow them to drive 10 51 Comment From James Saperia An earlier reply stated there are no plans to change the design of trade plates think this matter needs to be reconsidered Who is responsible for such a decision Michelle Billing DVLA is responsible for such a decision This will be considered in the future Page 25 10 51 Comment From LW if we have dealer stock that s in the trade if we sell transfer to another dealer that s in the trade how do we tell you John Hewson There is no requirement for you to tell us a vehicle has moved between traders if you are not the registered keeper 10 52 Comment From J M can you please confirm the refund value when it is still under the first year rates it is a little confusing to say the least John Hewson The refund rates do no change from today Refunds are always paid at the ongoing tax rate S not the first year rate 10 53 Comment From Charles Wilson At present when sending in the tax disc for a refund by post which will finish after this month it takes about two to three weeks for you to process In the meantime the vehicle is still being shown on the DVLA public enquiry website as being licensed although since the date of signing the V14 a SORN is technically in place Will this stop change i e become i
33. l get an auto refund within 6 weeks of the 1st Oct Or has there got to be a new keeper added to the record and then the refund process begins Thanks Lloyd Wayne Stephens A If the vehicle is registered as in trade before 1 Oct and then the vehicle is sold to a new i A keeper after 1 Oct then any remaining refund will be sent to the previous keeper on DVLA records the keeper who passed it to the trade If the dealer wants to receive the refund then they must register themselves es as keeper after it has been notified as in trade 10 14 Comment From Amber Trade car sale are the to be given the Whole of the V5 as normal Michelle Billing There is no change to this process The V5C 3 must be sent to the DVLA This will trigger a refund of tax to the previous keeper and remove them from the vehicle record 10 15 Comment From Amber How do we tell the dvla when we sell a pre reg is it by them receiving the V5 John Hewson Yes any change of keeper will be notified on the reg document until the online service is N available later in the year This would trigger the refund to the dealer assuming they were recorded as the keeper Page 8 10 15 Comment From Amber Question from Dealer The biggest question have is for vehicles where the RFL is free for the 1st year but chargeable thereafter but gets sold before it s a year old Does the customer still benefit from free RFL as the car is described by new car price lists and the go
34. lf of car owners choose that route Michelle Billing Yes The service has been built to exceed expected take up 10 30 Comment From Andy W You said in the previous chat that it will be possible to tax a vehicle even if you re not the existing keeper I ve had a look at your new beta service and if you haven t got the reminder you have to tick a box that says existing keeper using V5C document reference number Someone purchasing a used car will not have the reminder nor will they be the existing keeper They may have the new keeper supplement V5C 2 green slip but that does not show the 11 digit reference number Page 15 Michelle Billing The new keeper service will be available from the 1st October 10 30 Comment From Charles Wilson Direct debit will be used to collect VED Are there plans to refund credit unused VED other than by posting a cheque out as currently happens i e direct credit back into the keeper s bank account John Hewson If paying month by DD any over payments will be refunded directly to the bank account The refund method for other rebates isn t changing at present 10 30 Comment From Nige B If sell a car privately do need to ensure the new owner taxes it before they drive it away Might I be held liable if they are spotted on ANPR with no tax Wayne Stephens A The onus is on the new keeper driver of the vehicle to ensure it is taxed before they drive i A away 10 31 Comment From J
35. minutes go to we ll try to answer as many questions as we can 11 46 Comment From Bill Goose am a motor trader who uses Trade Plates recently renewed my licence how will this work going forward what will i receieve in the post Michelle Billing The process remains unchanged A letter of confirmation of licensing will be issued to you 11 46 Comment From LH with reference to this During the last webchat am sure we were told that any in trade cars that are taxed then the tax remains legal until the car is sold In this webchat am now under the impression ALL taxed cars will be cancelled and need trade plates for test drives Please can you confirm which one is right John Hewson For any vehicle notified as in the trade before 1st Oct the tax will remain in force until the next change of keeper notification is received ie when sold Vehicle sold into the trade after 1st October will have the tax refunded at that point John Hewson The response as as per my previous post From 1st Oct no vehicle sold into the trade will N have valid tax For those that are in trade before 1st Oct the tax will only cease when the vehicle is sold from the trade 11 49 Comment From Bill Goose Thank you for your answer regarding the Trade Licence 11 46 further question what will i put in the triangle holder that is located on my front plate Wayne Stephens A There is no requirement to display anything in the triangular holder gt
36. n my name to allow me to reclaim the tax wouldn t that automatically trigger a refund of the tax back to the original keeper In this instance actually paid the previous keeper for the tax Page 41 11 39 11 40 11 41 11 41 Page 42 Wayne Stephens A Not if the vehicle is registered in your name before the 30 September as tax is non transferable from 1 October and auto refunds are introduced from this date Comment From Jackie Carroll Thanks guys for the chance to ask questions I m sure come October 1st it will all run smoothly Goodbye Comment From Robert Hamilton Re my posts of 10 06am amp 11 29 am the answers given by yourselves appear to be conflicting could have some clarity please John Hewson don t think they conflict the key here is the date If the vehicle is transferred to the trade before 1st Oct the tax will remain valid until the next change of keeper If transferred to trade after 1st October the vehicle will be untaxed Comment From Dude Are there plans to introduce more fixed ANPR cameras across the country Wayne Stephens A The number of ANPR cameras has increased each year and will continue to do so D Se Comment From Andy W Can you comment on the fact that the V5C 2 shows a 12 digit document reference number not an 11 digit one as referred to on your re taxing website John Hewson From 1st Oct both reference numbers will be valid on the online tax service
37. n the road and then been left unattended I believe Are these pre conditions going to be possibly reviewed John Hewson There are no current plans to review trade plates 11 59 Comment From Angela Wayne that doesn t answer my question would like to know if you invisage an increase in trade plate applications being made to the trade licensing team at DVLA If so to what volumes Wayne Stephens A We are prepared for an increase in applications and we quite possibly see an a increase i A however we will not Know until the changes are introduced 11 59 Comment From Robert Hamilton Thanks for the live chat and the opportunity to participate Page 49 11 59 Comment From Trevor any changes for ax free historic vehicles John Hewson Only that they won t get a disc from 1st Oct 11 59 Comment From Guest Thanks for answering our questions 11 59 Comment From Richard Willman What is the best process to use when we sell a car recently registered but have not yet received the V5 in our name how should we tax it in the new keepers name and how should we inform DVLA of keeper change Michelle Billing The V5C 2 should be used to tax the vehicle at the Post Office Once you receive the V5C send it to DVLA to update the new keeper details 12 01 ee DVLA admin eves Thanks for your questions today Wayne Michelle and John have tried to answer as many as possible DVLA admin S We ll use today s feedback to help us c
38. nly changes on 1st October so we can not automatically refund tax on change of keepers prior to this date Comment From Guest What is the forecast for no compliance once the tax disc has been abolished Michelle Billing There is no evidence to suggest that compliance will reduce when the tax disc is abolished Evasion is currently at 0 6 Comment From company How do we check if our fleet of cars are due for a new tax disc in the future could we get alerts Wayne Stephens A Tax reminders will continue to be issued 1 2 Comment From Julie Seton Regarding cherished transfers If we wish the tax on the recipient vehicle to start from the following month as we are say on the 25th of the month can we send the documents to you to tax with effect from the 1st of the next month Also does the process automatically issue a refund of tax for the donor vehicle or does that happen when the yellow slip is sent in from the new log book when received 10 48 10 48 10 48 Page 24 John Hewson Yes the application to tax can be sent with the transfer application Any refund due for the donor vehicle will only be triggered when we receive notification of sale after the transfer Comment From JAN MAY on used vehicles purchased through a dealership and re licensed at the post office is the process still the same in respect of changing the keeper does the V5 get retained and forwarded by the Post Office still John Hewson
39. nstant or at least be updated overnight or is one able to expect the same current time lag Michelle Billing As soon as the notification of sale has updated the vehicle record the licence will end anda refund will be automatically issued to the previous keeper 10 54 Comment From Cathddu Without a tax disc how can prove that my car has been cloned Page 26 John Hewson The tax disc did little to determine if a vehicle was cloned There are many aspects of a vehicle that can be used to determine if it is the genuine vehicle or has had it s identity altered A 10 54 Comment From Matt Hi There Just to clarify The customer not the dealership will be legally responsible for ensuring that the vehicle is taxed before leaving the dealers premises John Hewson Yes the legal responsibility to tax the vehicle is with the keeper 10 55 Comment From Julie Seton Re the comment below As a dealer with effect from November can a customer buy a car and drive it away taxed the same day paying by dd do they have to wait until the dd has been set up by the bank please Comment From Julie Seton Can a change of owner and request to pay by DD be setup at the same time and online Please could you explain how this would work as effectively the car will taxed but the dd may not yet be set up Michelle Billing The new keeper will be able to use the V5C 2 online or at the Post Office to set up a direct debit The V5C must be sent to DV
40. ommunicate the changes to vehicle tax from 1st October 2014 Page 50
41. passing the vehicle into trade via the yellow slip will we still be able to tax the vehicle at the post office with the change of details John Hewson Provided you have at least part of the V5C you will still be able to tax at the Post Office or N from 1st October online 10 19 Comment From Robert Hamilton So in response to your previous reply how do you expect us to display them properly Or what suggestions do you Michelle Billing It is common practice for the original registration mark to be obscured using tape only where trade plates are in use on a vehicle 10 20 Comment From Julie Seton If a car is already taxed until June 2015 and we sell it on 30th September with the tax and the V5 does not reach you by 1st October what will happen please i John Hewson Provide the date of keeper change is written on the V5C as 30th Sept the tax will transfer N and no refund will be paid Page 10 10 20 Comment From NK can we drive a vehicle marked as in the trade after taxing it online without adding another owner to the car Wayne Stephens Ai No the vehicle must be registered and taxed in the dealer traders name or trade plates must i A be used as per trade plates criteria 10 21 Comment From Guest So if buy a second hand car privately Will need to tax the vehilce before drive it away John Hewson Yes this can be done online or over the phone 24 hours a day 7 days a week This is S already the case when
42. rd to enforcement action We do not envisage the position changing 11 07 Comment From Concerned dealer How is it dealer friendly to remove tax discs when considering the number of test drives and also mechanics road testing customers vehicles during the course of a working day We have two sets of trade plates what if there are six or seven road tests or test drives going on at the same time John Hewson A dealer can have as many trade plates as they can show a need for 11 08 Comment From Charles Wilson Will an annual V11 reminder be issued to historic amp disabled exempt vehicles NIL rated as a direct debit payment is not really required John Hewson Yes they will still continue to get V11s and need to licence the vehicle We appreciate this S may be seen as unnecessary especially when no MOT check is needed and we are looking at how we can improve this in future Page 33 11 09 Comment From Jackie Carroll Will a registered keeper of a vehicle have to re apply each year to pay by DD or will their be an option to continue paying by DD every year until you opt out John Hewson No anyone paying by DD will receive notification that the DD will continue unless they notify the vehicle is off road or has been sold Where they want it to continue no action is required 11 12 Comment From Richard Willman Linked to your answer 11 04am this seems to suggest a car taxed to a previous owner but now held in trade will have a v
43. son We do expect the number of people to pay six month to reduce a lot but there are some customer who do not have a bank account and therefore can not use DD but can t or don t want to pay for a full year 11 27 Comment From Ken Could you tell what happens to Dealer Stock that are currently taxed can this be passed on to the new keeper after 1st October Wayne Stephens Ai No after 1 October an automatic refund will be issued when the vehicle is sold to a new S keeper The tax will not be transferable 11 28 Comment From Guest If buy a car with a disable tax can tax it on line or do I have to go to the post office Wayne Stephens A No as a change of tax class is required this must be done at a Post Office 1 z 11 29 Comment From Robert Hamilton Can you clarify that if a vehicle has been notified as being in trade that the road tax remains valid until such time as there is a change of keeper John Hewson Yes provided the vehicle has been notified as in the trade prior to 1st October the tax will remain valid until there is a further change of keeper Page 38 11 30 Comment From melanie Do you expect a delay in the turnaround of keeper changes and V5 s being issued towards the end of this month as would expect alot of Motor traders will be registering vehicles to themselves to reclaim any tax know when the centralisation happened at the beginning of the year the new departments couldnt cope with the
44. t 11 50 11 51 Comment From Cathddu It seems that most of the motor trade are now totally confused as to how trade plates should be displayed We need practical information not silly avoidance tactics which wriggle away from the problem Michelle Billing A communication regarding the use of trade plates will be issued shortly If you wish to receive this communication please emailaotdanddirectdebit dvla gsi gov uk 11 51 Comment From Richard Message to Bill Goose re triangular trade disc holder a previous answer stated you can cut the triangular bit off 11 53 Comment From Angela Do you invisage an increase in trade plate applications from the 1st of october Wayne Stephens A Dealers can apply for additional sets of trade plates provided that the set criteria is met for i the use of them 11 54 Comment From Richard Does this mean anybody in the trade currently using a taxed car that is registered as being in trade is doing so illegally would guess this relates to thousands of vehicles Michelle Billing Yes If the vehicle is notified as in trade the vehicle must be used for day to day business under the cover of trade plates Page 47 11 55 Comment From Bill Goose message to richard dont think take the triangle holder as this will mean am defacing the Trade Plate will be misusing the Trade Plate John Hewson We wouldn t consider this to be misuse of the plate A 11 55 Comment From Guest the
45. t From LH Will you be setting up a system for dealers to be able to tax used cars online and billed at the end of the month like we have for new vehicles John Hewson Not at this stage the system will still require payment by debit or credit card at present We N are aware that this facility would be beneficial and will consider as part of future plans Page 4 10 07 10 08 10 08 10 08 Page 5 Comment From LH When we tax a used vehicle online using the green slip which will become available in October we assume we can enter the new keeper details to get the tax disc posted to the correct address Will we still need to send in the V5 after taxing to the new keeper this way Wayne Stephens A There will not be a tax disc to send to an address DVLA will be notified that a new keeper i Ahas taxed the vehicle and the V5C should be sent to update the new keeper details Comment From Amber Question from Dealer The biggest question have is for vehicles where the RFL is free for the 1st year but chargeable thereafter but gets sold before it s a year old Does the customer still benefit from free RFL as the car is described by new car price lists and the government s tax rates tables as NIL or do they have to apply for RFL and pay the year 2 rate John Hewson Only the first licence is free in this case Any subsequent licence even if purchased in the N first 12 months will be charged at the subsequent rate Comment
46. t now as there is no direct debit option on my reminder Michelle Billing No The availability of direct debit will be from vehicles due to be taxed from 1st November onwards 11 01 Comment From Charlotte If we have a demo vehicle that we put onto our used vehicle stock how will we trigger a refund to ourselves while the vehicle remains unsold Wayne Stephens A If the vehicle is registered in your name an automatic refund can be triggerred by declaring i SA SORN Obviously this means the vehicle will have to be kept of the public road Page 30 11 01 Comment From Concerned dealer In light of our earlier question regarding selling a car that has just been taxed in the dealer s name you are saying that if we sell the car the next day we can use the old green slip which in theory should bear the dealer s name to tax it for the customer who is just buying the car So by filling in the customer s details on the green slip to tax it for them will this notify the DVLA that they are now the keeper of the vehicle Or will the dealer retain this green slip If so how will DVLA know the car has been taxed in the customer s name and not the dealer s John Hewson The transaction would have to take place at the Post Office and they will capture that it is 5 being taxed by the new keeper which will ensure it is not refunded 11 02 Comment From Dave I m a dealer using a part exchange vehicle that is taxed until Jan 2015 The car is in trade
47. vernment s tax rates tables as NIL or do they have to apply for RFL and pay the year 2 rate Wayne Stephens Ai No the first year rate only applies to the first licence taken out Any subsequent licences will i Abe subject to the standard rates 10 16 Comment From Nigel B I m selling a car privately Tax expires end September Do have to retax for test drives then wait for the refund How long will a refund take Michelle Billing The vehicle must be taxed if it is to be used on the road When the vehicle is sold once the documentation has been received at DVLA an automatic refund will be issued 10 16 Comment From Shona work for a leasing commpany and we have identified a number of vehicles that are over 6 weeks old that have not been registered correctly to us What is the process we need to follow to ensure this is rectified and what documents to the DVLA need to have from us John Hewson If you have the V5C you should return it to us with a explanation of what is incorrect If you s don t have the V5C you should initially contact the dealer to find out what has happened to the V5C to avoid having to pay for a duplicate 10 17 Comment From LW If we process a retention does the balance of tax transfer to the donor vehicle Page 9 Wayne Stephens A Yes as the tax is not being transferred to a different vehicle D Se 10 18 Comment From Jackie Carroll If the previous keeper of a px vehicle fails to notify you of
48. volumes and it was mayhem for weeks which affected us badly John Hewson No we don t expect any delays as the transaction is a simple one for us to process A 11 31 Comment From Ken Doe this include dealer stock now sold after the 1st October Does the refund come to the dealer John Hewson A dealer will only get a refund if they are the registered keeper of the vehicle 11 31 Comment From Robert Hamilton Michelle hi thanks for that but how will we receive it or will it be sent automatically electronically to all trade plate holders Michelle Billing We have established channels through the trade bodies to issue these communications Currently tool kits have been sent to these bodies regarding the changes If you would like the tool kits to be sent to you please email aotdanddirectdebit dvla gsi gov uk 11 31 Comment From Curious Can you please define what in the trade means Page 39 Wayne Stephens gt A This is defined as anyone who is using the vehicle for trade purposes such as buying selling i Aand not for personal use 11 31 Comment From Robert Hamilton How can we got a copy of this chat aba DVLA admin es Hi Robert a transcript of this webchat will be published online at https www gov uk governme 11 32 Comment From Guest John said provided the vehicle has been notified as in the trade prior to 1st October the tax will remain valid until there is a further change of keeper How do we know
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