AT&T 3G MicroCell™ User Manual
Contents
1. You are experiencing voice quality issues and are a heavy Internet bandwidth user NOTE This connection can only be used if you have both a modem and router Alternate Connection MicroCell is placed between your Router and Modem Router Modem STEP 1 Disconnect the existing Ethernet cable between your modem and router from your modem STEP 2 Connect the existing Ethernet cable to the Computer port on your MicroCell the other end should still be connected to your router STEP 3 Connect the yellow Ethernet cable to the Ethernet port on your MicroCell and the Ethernet port on your modem STEP 4 Wait up to 90 minutes for your 3G light to turn solid green 17 AT amp T 3G MicroCell User Manual Other Decoding The Lights On Your 3G MicroCell Status Indicator Light is Then O Red Your MicroCell may need replacement Return it to the place of purchase Power Off A cable may be disconnected Make sure that all O cables are firmly attached Ethernet Flashing It is normal for this light to flash for up to 3 minutes If flashing continues for more than 3 minutes make sure your MicroCell is connected correctly and that all cables are firmly attached Then restart all devices Off The MicroCell is not receiving a GPS signal TE This is normal when connecting your MicroCell for the first time If the light is off after a successful activation restart the MicroCell a2. MicroCell 11 13 16 Return Replacement 12 18 S Safety Instructions 20 23 Satellite Internet 4 5 Serial Number 10 Specifications 23 Speed Test 15 16 T Troubleshooting 12 17 Activating MicroCell 12 14 17 After Activating MicroCell 15 16 17 Customer Support 12 18 19 Website 12 13 U Unlimited MicroCell Calling Feature 6 11 V Voice Quality 6 16 17 W Wait Period 90 minutes 10 12 19 Website Activation 10 12 Speed Test 15 16 Help Troubleshooting 12 13 MicroCell Home Page 5 6 8 10 13 Wi Fi 6 3G Light 4 11 13 16 19 21 One Year Limited Warranty AT amp T warrants to the first retail purchaser of this 3G MicroCell device that should this product or any part be proved defective in materials or workmanship from date of purchase as evidenced by a register receipt or other valid proof of purchase for a period of one 1 year then it will be subject to the terms of this one year limited warranty Such defects will be repaired or replaced without charge for parts or labor directly related to the defect LIMITATIONS AND EXCLUSIONS This warranty does not apply to any cost incurred for removal or reinstallation or to any product or part thereof which has suffered through normal wear and tear alteration improper installation physical abuse misuse neglect or accident Nor does it cover defects caused by shipment to an AT amp T service center or repair or service of the product by anyone other than an A
3. turning the equipment OFF and ON the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna if applicable Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the service provider or an experienced radio television technician for help Any changes or modifications not expressly approved by Cisco Systems Inc could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device The phone numbers listed are for FCC related questions only and not intended for questions regarding the connection or operation for this device Please contact your service provider for any questions you may have regarding the operation or installation of this device FC Declaration of Conformity This device complies with Part 15 of FCC Rules Operation is subject to the following two conditions 1 the device may not cause harmful interference and 2 the device must accept any interference received including interference that may cause undesired operation AT amp T 3G MicroCell Model MicroCell Manufactured by Cisco Systems Inc 5030 Sug
4. 20 cm to maintain compliance This transmitter must not be collocated or operating in conjunction with any other antenna or transmitter The availability of some specific channels and or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination The firmware setting is not accessible by the end user Canada This equipment complies with IC RF exposure limits set forth for an uncontrolled environment This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 2009 limits The evaluation was based on evaluation per RSS 102 Rev 4 The minimum Separation distance from the antenna to general bystander is 7 9 inches 20 cm to maintain compliance 24 United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against such interference in a residential installation This equipment generates uses and can radiate radio frequency energy If not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by
5. NOTE Some mobile devices will display items differently 12 13 AT amp T 3G MicroCell User Manual Troubleshooting Help With Activating Your 3G MicroCell cont My Internet equipment isn t near a window and am unable to get a GPS lock e Use a longer Ethernet cable to move your MicroCell closer to a window with a clear unobstructed view of the sky e Ifa longer Ethernet cable will not resolve the issue then Powerline Ethernet adapters are available which use your electrical outlets to provide Internet connections to areas away from existing Internet equipment A minimum of two HomePlug AV or equivalent devices are required AT amp T offers a HomePlug AV starter kit online at att com equipment accessories network equipment jsp Similar devices are also available at local electronic stores e Move your MicroCell to within 3 feet of a window with a clear unobstructed view of the sky e If your basement does not have windows then it may be necessary to re locate the MicroCell to the first floor or above If necessary use a longer Ethernet cable or a Powerline Ethernet adapter as described in the above solution 14 Help After Activating Your 3G MicroCell My range of coverage on the MicroCell is limited or experience dropped calls on the MicroCell e If your MicroCell is located next to or in close proximity to another wireless broadcastin
6. et l entretien accompagne ce produit CAUTION RISK OF ELECTRIC SHOCK OT AVIS RISQUE DE CHOC LECTRIQUE NE PAS OUVRIR CAUTION To reduce the risk of electric shock do not remove cover or back No user serviceable parts inside Refer servicing to qualified service personnel WARNING 10 PREVENT FIRE OR ELECTRICAL SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE 20 20080814_Installer800 W N e O1 Oo gt Sr en e e e Read these instructions Keep these instructions Heed all warnings Follow all instructions Do not use this apparatus near water Clean only with dry cloth Do not block any ventilation openings Install in accordance with the manufacturer s instructions Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat Do not defeat the safety purpose of the polarized or grounding type plug A polarized plug has two blades with one wider than the other A grounding type plug has two blades and a third grounding prong The wide blade or the third prong are provided for your safety If the provided plug does not fit into your outlet consult an electrician for replacement of the obsolete outlet 10 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Only use attachm
7. friends family and associates that you allow to use your MicroCell while they are at your home or office You can only add people to this list who have an AT amp T wireless service plan When they make phone calls they will use their own minutes and service plan To add an AT amp T 3G cell phone number to your approved user list go to att com 3GMicroCell and manage your settings What type of Internet service does the MicroCell need The MicroCell uses high speed Internet service over U verse DSL or cable For best performance your service should have download speeds of at least 1 5 Mbps and upload speeds of at least 256 Kbps You can use any high speed Internet service provider Satellite Internet service is not supported Contact your Internet Service Provider if your Internet service is slower than minimum requirements AT amp T 3G MicroCell User Manual Getting Started Frequently Asked Questions cont Why did my MicroCell lights go off during activation Your MicroCell automatically checks for software updates each time you turn it on If necessary the MicroCell downloads updated software and then restarts Will my MicroCell slow down my network The MicroCell takes up very little of your bandwidth Downloading music videos or other large files may impact the bandwidth available for your MicroCell and affect voice quality How do improve the voice quality Use the Alternate Connection on page 17
8. to ensure that you re getting the best possible voice quality for phone calls made using the 3G MicroCell signal Should use my MicroCell for data instead of Wi Fi The MicroCell supports data usage However it is not intended to be a replacement for your wireless network Wi Fi Data over Wi Fi doesn t affect your wireless plan and provides best performance for Wi Fi capable cell phones and other devices The MicroCell is a great supplement for data on cell phones that aren t Wi Fi capable How do I move my MicroCell to a new location Use the Quick Start Guide for setup instructions and then update your account online with the new address by visiting att com 3GMicroCell and manage your settings NOTE The new location must be in an area where AT amp T is licensed to provide service How do purchase the Unlimited MicroCell Calling feature Go to wireless att com Log in to your online wireless account and click Manage Features and select AT amp T Unlimited MicroCell Calling have more questions For more information about your MicroCell visit att com 3GMicroCell Overview This guide will take you step by step through configuration activation and confirmation m E CH E STEP 1 Connect your device to the Internet STEP 2 Power on your device STEP 3 Activate your device online STEP 4 Wait while your device connects STEP 5 Confirm your success AT amp T 3G MicroCell U
9. AT amp T 3G MicroCell User Manual stfectfae CISCO at amp t AT amp T 3G MicroCell User Manual Table of Contents Getting Started Requirements Getting To Know Your Device Frequently Asked Questions Overview Step 1 Connect your device to the Internet Step 2 Power on your device Step 3 Activate your device online Step 4 Wait while your device connects Step 5 Confirm your success Troubleshooting Help With Activating Your 3G MicroCell Help After Activating Your 3G MicroCell Alternate Connection Other Decoding The Lights On Your 3G MicroCell Important Safety Instructions Firewall Settings Specifications RF Exposure FCC Compliance Index One Year Limited Warranty No f ff 0 10 10 gel a 1 5 17 18 20 23 23 24 24 26 Back Cover AT amp T 3G MicroCell User Manual Getting Started Requirements To use the AT amp T 3G MicroCell you need High speed Internet service over U verse DSL or cable For best AT amp T 3G MicroCell N Inthe box performance download speeds of at least 1 5 Mbps and upload Yellow Ethernet speeds of at least 256 Kbps are recommended There are no Cable restrictions on broadband service providers Satellite Internet AC Power Adapter service is not supported Modem or optional wireless router NG v N Quick Start Guide User Manual Computer with Internet access to activate your device Getting Io Kn
10. ICE TO INSTALLERS The servicing instructions in this notice are for use by qualified service personnel only To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so NOTE TO SYSTEM INSTALLER For this apparatus the cable shield screen shall be grounded as close as practical to the point of entry of the cable into the building For products sold in the US and Canada this reminder is provided to call the system installer s attention to Article 800 93 and Article 800 100 of the NEC or Canadian Electrical Code Part 1 which provides guidelines for proper grounding of the cable shield This symbol is intended to alert you that uninsulated voltage within this product may have sufficient magnitude to cause electric shock Therefore it is dangerous to make any kind of contact with any inside part of this product Ce symbole a pour but d alerter toute personne qu un contact avec une piece interne de ce produit sous tension et non isol e pourrait tre Suffisant pour provoquer un choc lectrique Il est donc dangereux d tre en contact avec toute piece interne de ce produit A This symbol is intended to alert you of the presence of important operating and maintenance servicing instructions in the literature accompanying this product Ce symbole a pour but de vous avertir qu une documentation importante sur le fonctionnement
11. T amp T service center Damage resulting from an act of God including but not limited to fire flood earthquake and other natural disasters will be excluded This limited warranty is in lieu of all other warranties express or implied either in fact or by operations of law statutory or otherwise including but not limited to any implied warranty of merchantability or fitness for a particular use AT amp T does not authorize any other person to assume any liability beyond the warranty herein described In no event whether based in contract tort or any other legal theory shall AT amp T or any of its agents or sellers be liable for incidental consequential indirect special or punitive damages of any kind resulting from the use of this product including but not limited to interrupted or incomplete phone calls omission or negligence arising out of any breach of this warranty In no event shall AT amp T or its agents or sellers be liable for any damages however defined in an amount in excess of the purchase price Product and service availability is subject to change without notice 2009 2010 Cisco and or its affiliates All rights reserved Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word part
12. arloaf Parkway Lawrenceville Georgia 30044 USA Telephone 770 236 1077 Software Use The software incorporated in your device is protected by copyright law and furnished to you under a license agreement You may only use or copy this software in accordance with the terms of your license agreement In connection with your purchase of this product you were offered a copy of the Software End User License Agreement including open source licenses and notices If you would like to have additional copies of this document please go to http www att com MicroCellEndUserLicense Disclaimer Cisco Systems Inc assumes no responsibility for errors or omissions that may appear in this guide We reserve the right to change this guide at any time without notice Canada EMI Regulation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la class B est conforme a la norme NMB 003 du Canada This device complies with RSS 132 and RSS 133 of the Industry Canada Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may Cause undesired operation 20100527 FCC Standard 25 AT amp T 3G MicroCell User Manual Other Index A D L Requirements 4 Activation Decoding Lights on MicroCell 18 19 Lights Status Indicators RF Exposure 24 AT am
13. ce traffic 500 UDP IPSec Phase 1 prior to NAT detection after NAT detection 4500 UDP is used 4500 UDP After NAT detection 4500 UDP is used NOTE Customers attempting to connect a 3G MicroCell on their corporate Internet connection may experience connection issues The 3G MicroCell is designed to function using a direct Internet connection Specifications Device Specifications Power Supply 100 120 VAC 15 W 12 VDC 1 25 A Output Status Indicators Power Ethernet GPS Computer 3G Dimensions H x D x W 8 5 in x 6 3 in x 1 5 in at top 4 in at legs Unit Weight 1 b 2 ounces AC power adapter not included Ambient Temperature Range 0 to 38 C 23 AT amp T 3G MicroCell User Manual Other RF Exposure FCC Compliance NOTE This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter This equipment should be installed and operated with a minimum distance of 7 9 inches 20 cm between the radiator and your body United States This equipment complies with FCC RF exposure limits set forth for an uncontrolled environment This system has been evaluated for RF exposure for humans in reference to ANSI C 95 1 American National Standards Institute limits The evaluation was based on evaluation per ANI C 95 1 and FCC OET Bulletin 65C rev 01 01 The minimum separation distance from the antenna radiator to a general bystander is 7 9 inches
14. ents accessories specified by the manufacturer 12 Unplug this apparatus during lightning storms or when unused for long periods of time 13 Refer all servicing to qualified service personnel Servicing is required when the apparatus has been damaged in any way such as a power supply cord or plug is damaged liquid has been spilled or objects have fallen into the apparatus the apparatus has been exposed to rain or moisture does not operate normally or has been dropped 21 AT amp T 3G MicroCell User Manual Other Important Safety Instructions cont Firewall Settings Power Source Warning A label on this product indicates the correct power source for this product Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label If you are uncertain of the type of power supply to your home or business consult your service provider or your local power company The AC inlet on the unit must remain accessible and operable at all times Ground the Product WARNING Avoid electric shock and fire hazard If this product connects to cable wiring be sure the cable system is grounded earthed Grounding provides some protection against voltage surges and built up Static charges Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet disconnect the signal inputs Verify the Power Source from the On Off Power L
15. g Do not use a liquid A cleaner or an aerosol cleaner Do not use a magnetic static cleaning device dust remover to clean this product WARNING Avoid electric shock A and fire hazard Never push objects through the openings in this product Foreign objects can cause electrical shorts that can result in electric shock or fire Service Warnings Do not open the cover of this product Opening or removing the cover may expose you to dangerous voltages If you open the cover your warranty will be void This product contains no user serviceable parts A WARNING Avoid electric shock tampering technology Attempts to open the enclosure by unqualified personnel may render the device inoperable N WARNING This device has anti Check Product Safety Upon completion of any service or repairs to this product the service technician must perform safety checks to determine that this product is in proper operating condition Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables Installing the MicroCell behind a firewall or behind a router with firewall capabilities requires the following ports be opened to prevent the firewall from blocking communication with the network 123 UDP NTP timing NTP traffic 443 TCP Https over TLS SSL for provisioning and management traffic 4500 UDP IPSec NAT Traversal for all signaling data voi
16. g device move the MicroCell at least one foot away from that device e f your MicroCell is located gt On the floor then move it off the floor and onto a desk or table gt Ina cabinet or closet then move it out of the cabinet or closet gt Behind or next to any furniture or other insulated or radiating devices such as a couch microwave flat panel TV etc that may interfere with the MicroCell s broadcasting signal then move it to a new location where there is nothing blocking the MicroCell If re locating your MicroCell does not resolve the issue or does not apply to you then run a speed test at att com speedtest to ensure your broadband connection meets minimum requirements of 1 5 Mbps download and 256 Kbps upload speeds If necessary upgrade to a higher broadband speed e f your broadband meets minimum requirements then place your MicroCell in a central location of your residence or in a location where your MicroCell is used most frequently If necessary use a longer Ethernet cable or a Powerline Ethernet adapter as described on page 14 My Internet equipment isn t near a window and am unable to get a GPS lock in the second bullet 45 AT amp T 3G MicroCell User Manual Troubleshooting Help After Activating Your 3G MicroCell cont Alternate Connection am not satisfied with the voice quality on my MicroCell e Runa speed test at att com speedtest to ensure your broadband con
17. ight When the on off power light is not illuminated the apparatus may still be connected to the power source The light may go out when the apparatus is turned off regardless of whether it is still plugged into an AC power source Eliminate AC Mains Overloads WARNING Avoid electric shock A and fire hazard Do not overload AC mains outlets extension cords or integral convenience receptacles For products that require battery power or other power sources to operate them refer to the operating instructions for those products 22 Provide Ventilation and Select a Location Remove all packaging material before applying power to the product Do not place this apparatus on a bed sofa rug or similar surface Do not place this apparatus on an unstable Surface Do not install this apparatus in an enclosure such as a bookcase or rack unless the installation provides proper ventilation Do not place entertainment devices such as VCRs or DVDs lamps books vases with liquids or other objects on top of this product Do not block ventilation openings Protect from Exposure to Moisture and Foreign Objects WARNING Avoid electric shock A and fire hazard Do not expose this product to dripping or splashing liquids rain or moisture Objects filled with liquids such as vases Should not be placed on this apparatus WARNING Avoid electric shock and fire hazard Unplug this product before cleanin
18. me on immediately Within a few minutes other lights will flash as a GPS signal is located and software is updated STEP 3 Activate your device online Visit att com 3GMicroCell Activate and follow the instructions on the screen NOTE Hold on to this manual you ll come back to it after you activate your device You ll need the following Serial Number S N it s on the bottom of the device or the box label Your AT amp T wireless phone number user name and password If you haven t set up an AT amp T online wireless account you ll need to do so Proceed to Step 4 if you completed online activation at the AT amp T store STEP 4 Wait while your device connects Take a break NOTE You will receive a text message and email once activation It can take up to 90 is complete minutes to complete activation Your Visit att com 3GMicroCell to learn more on how to get device may update the most out of your MicroCell and restart during this time 10 lh STEP 5 mj Confirm your success Your device is configured and working NOTE properly when You may need to You receive a text message and an email confirmation restart your cell The 3G light on your MicroCell is solid and green phone for AT amp T Your cell phone shows AT amp T MicroCell or AT amp T M Cell MicroCell or AT amp T instead of AT amp T as the network provider as shown below M Cell to appear Ga
19. nd wait until it acquires a new GPS signal You may need to wait up to 60 minutes to get a new signal If the light remains off after 60 minutes contact AT amp T Support at 1 800 331 0500 for assistance Flashing Green If the light is still flashing 60 minutes after connecting your MicroCell for the first time your MicroCell cannot receive a GPS signal Refer to Step 4 on page 12 18 Status Indicator Light is Then Computer Off This is normal if you used the I have a network connection on page 9 If your MicroCell is connected using the I do not have a network connection on page 9 or the Alternate Connection on page 17 check that all cables are firmly connected Flashing Green A flashing green light is normal if your MicroCell is connected using the I do not have a network connection on page 9 or the Alternate Connection on page 17 Your computer is transferring data 3G Flashing Green The MicroCell may be activating or downloading new software During the activation process it can take up to 90 minutes for your MicroCell to complete activation If the light is still flashing after 90 minutes refer to Step 5 on page 13 Flashing Red There may be a problem with your device Contact AT amp T Support at 1 800 331 0500 for assistance 19 AT amp T 3G MicroCell User Manual Other Important Safety Instructions NOT
20. nection meets minimum requirements of 1 5 Mbps download and 256 Kbps upload speeds If necessary upgrade to a higher broadband speed e If your broadband meets minimum requirements and if you previously used the I have a network connection on page 9 then change to the Alternate Connection on page 17T My MicroCell was active but now the 3G light is flashing green e Restart your MicroCell Unplug the power adapter from the wall outlet wait 10 seconds then plug it back in It may take an additional 30 minutes for the 3G light to turn solid green OR e f your GPS light is also flashing and you ve moved your MicroCell from its original position where it obtained a solid GPS light then move it back to the original position My cell phone does not display AT amp T MicroCell or AT amp T M Cell e Restart your 3G cell phone Turn your cell phone off and then turn it back on Or in your cell phone settings access Airplane Mode and turn it on then off or Mobile Network Connection and turn it off then on e If restarting your 3G cell phone does not resolve the issue then restart your MicroCell Unplug the power adapter from the wall outlet wait 10 seconds then plug it back in It may take an additional 30 minutes for the 3G light to turn solid green 16 This Alternate Connection should be used if You are unable to activate your MicroCell using the I have a network connection on page 9
21. ner does not imply a partnership relationship between Cisco and any other company 1009R AT amp T the AT amp T logo AT amp T 3G MicroCell U verse and all other AT amp T marks contained herein are trademarks of AT amp T Intellectual Property and or AT amp T affiliated companies All other marks contained herein are the property of their respective owners of bel It Cisco Systems Inc CISCO 5030 Sugarloaf Parkway Box 465447 atat Lawrenceville GA 30042 678 277 1120 www cisco com December 2010 Part Number 4030453 Rev E
22. ow Your Device STATUS INDICATORS Your MicroCell uses indicator lights on the front of the device to show service status Power Ethernet GPS Computer 3G HARDWARE PORTS Color coded connection ports are located on the back of the device Computer E Ethernet oy Power Frequently Asked Questions activated my MicroCell at the AT amp T store Do I have to do it again No you can skip Step 3 and proceed to Step 4 of the setup process What s the best location for the MicroCell Your MicroCell works best within three feet of a window and not in a basement or closet You will improve the chances of receiving a GPS signal when you install your MicroCell On first floor or above basement level Next to a window with a clear unobstructed view of the sky At least one foot away from other wireless broadcasting devices When the weather is clear no clouds or rain M N N N Will all cell phones work with my MicroCell All 3G cell phones that receive wireless service from AT amp T will work with the MicroCell if they are added online to the MicroCell s approved user list Do I need to change any settings on my AT amp T cell phone to make it work with my MicroCell No you don t have to change anything on your phone If your AT amp T cell phone number is on your approved user list it should work What is an approved user list The approved user list contains the phone numbers of
23. p T Store 5 10 Dropped Calls 15 30 4 11 13 16 19 Router Settings 13 23 Steps 7 11 Computer 4 19 Website 10 12 Airplane Mode 13 16 Alternate Connection 13 16 17 Approved User List 5 B Broadband Internet Service Impactsto 6 Providers 4 5 Requirements 4 5 15 16 Speed Test 15 16 C Cell Phone Airplane Mode 13 16 Call Transfers 11 Display 11 13 16 Requirements 5 13 Settings 5 Computer Light 4 19 Connecting the MicroCell Between a Modem and Router 17 To aModem 9 To a Router 9 Customer Support 12 18 19 26 E E911 Service 8 Ethernet Cable 4 9 12 14 15 17 Ethernet Light 4 18 F Firewall Settings 23 Frequently Asked Questions 5 6 G Getting To Know Your Device 4 GPS Light Signal 4 5 8 12 14 18 H Hardware Ports 4 Help Activating MicroCell 12 14 After Activating MicroCell 15 16 Customer Support 12 18 19 Frequently Asked Questions 5 6 HomePlug AV 14 I Internet Service Broadband Impacts to 6 Providers 4 5 Requirements 4 5 15 16 Speed Test 15 16 Ethernet 4 18 GPS 4 5 8 12 14 18 Labels 4 Power 4 10 12 18 Location of MicroCell 5 8 14 15 M MicroCell Moving 6 Location Placement 5 8 15 Return Replacement 12 18 Serial Number 10 Modem Settings 13 23 O Online Activation 10 12 Overview 7 P Placement of MicroCell 5 8 14 15 Basement 5 14 Power Light 4 10 12 18 Powerline Ethernet Adapters 14 15 R Range of Coverage 15 Restart Cell phone 11 13 16
24. roCell Calling feature 11 AT amp T 3G MicroCell User Manual Troubleshooting Troubleshooting STEP 5 Is your 3G light solid green NO Follow the steps below in order until the 3G light is solid green If your issue cannot be resolved via the troubleshooting steps provided in this section please visit att com 3GMicroCell Help or call AT amp T Support at 1 800 331 0500 e Make sure the address you used during online activation matches the location of your MicroCell e Restart your MicroCell Unplug the power adapter from the i i i wall outlet wait 10 seconds then plug it back in Wait 30 minutes Help With Activati ng Your 3G M icroCell for the 3G light to turn solid green In rare instances it may take up to 24 hours STEP 1 Have you completed online activation e Change to Alternate Connection on page 17 if you previously ww NO Go to att com 3GMicroCell Activate used the I have a network connection on page 9 YES Go to STEP 2 e You may need to change your modem or router settings See the required firewall settings on page 23 or go to STEP 2 Is your power light flashing red att com 3GMicroCell Help NO Go to STEP 3 YES Go lo SIEP 6 YES Return your MicroCell to the place of purchase for STEP 6 Does your 3G cell phone display AT amp T MicroCell or He EIS 2 AT amp T M Cell on the idle screen as shown below STEP 3 Have you waited a full 90 minutes after completing NO Follo
25. ser Manual Getting Started ge STEP 1 Connect your device to the Internet Select the configuration option that s right for you to connect your device do not have have a network a network PLACEMENT TIPS Your MicroCell works best within three feet of a window and not in a basement or closet You will improve the chances of receiving a GPS signal when you install your MicroCell y On first floor or above basement level Onnin Next to a window with a clear unobstructed view of the sky At least one foot away from other wireless broadcasting devices 1 Connect the yellow Ethernet cable 1 Disconnect the existing Ethernet When the weather is clear no clouds or rain from the Ethernet port on your cable from your modem and connect MicroCell to your router it to the Computer port on your MicroCell E911 SERVICE The location address you provide during online activation is sent to local emergency responders and must be kept up to date if you move your device To update your location address information visit att com 3GMicroCell and manage your settings 2 Connect the yellow Ethernet cable to the Ethernet port on your MicroCell and the Ethernet port on your modem AT amp T 3G MicroCell User Manual Getting Started STEP 2 Power on your device Connect your MicroCell to a power outlet with the AC Power Adapter The Power light on the front of the device will co
26. tet atat wll AT amp T mn 1h ill AT amp T MicroCell 4 alll AT amp T M Cell NOTE Some mobile devices will display items differently Things To Know Cell phones may take some time to Calls transfer out but don t transfer in switch to the MicroCell Calls seamlessly transfer from the Your cell phone may not immediately MicroCell to the strongest available AT amp T switch to your MicroCell when you enter cell tower signal However calls initiated its coverage area Depending on the signal on the cell tower do not transfer to the strength of the AT amp T cell tower the time for MicroCell your cell phone to switch to the MicroCell can vary It may take seconds or up to five NOTE With the optional Unlimited minutes MicroCell Calling feature calls that Originate on the MicroCell and transfer to Connecting to the MicroCell doesn t a nearby AT amp T cell tower continue on as always mean unlimited calling unlimited You can purchase AT amp T Unlimited MicroCell Calling for an individual phone Restarting fixes most problems number your whole account or use your Like many electronic devices the existing wireless plan minutes Other MicroCell and your 3G cell phone may 3G cell phone owners on your approved occasionally need to be rebooted turned user list also use their existing wireless off and back on again to reestablish their plan minutes unless they purchase the connection to each other Unlimited Mic
27. w the steps below in order until AT amp T MicroCell or online activation and connecting your MicroCell to your AT amp T M Cell appears broadband connection e Make sure your cell phone is 3G capable and 3G service is NO Please wait the full 90 minutes Do not restart your MicroCell enabled in your device settings The MicroCell only works with prior to 90 minutes as this will delay your activation time AT amp T 3G enabled cell phones YES Go to STEP 4 e Restart your 3G cell phone Turn your cell phone off and then turn it back on Or in your cell phone settings access STEP 4 Is your GPS light solid green Airplane Mode and turn it on then off or Mobile Network NO Refer to page 5 What s the best location for the Connection and turn it off then on MicroCell for placement tips Once you have moved the e Make sure your 3G cell phone is on the approved user list device wait 60 minutes for your GPS light to turn solid green for your MicroCell Go to att com 3GMicroCell and manage In rare instances it may take up to 24 hours your settings If you need to relocate your MicroCell beyond the reach of YES Your MicroCell is active and your device is connected successfully your Ethernet cable refer to page 14 My Internet equipment isn t near a window and am unable to get a GPS lock under the second bullet Sata Sata Gare YES Go to STEP 5 wll AT amp T 4 alll AT amp T MicroCell 4 ill AT amp T M Cell Z
Download Pdf Manuals
Related Search