K12PaymentCenter Parent User Manual
Contents
1. ccccccesececeeeeceeeeseceeeeeceeeeeseeas NOO FOC E E E TN Paner FUNG eren cnceereecscccecne tree damon one iceanteanaacaaaainatannaahoncqsaanaaacnis Pay SIG MISCO sorana rE E A TO etatone Recurring Payments s sssssssesssesrsrsrssesesesesesrsesererersesesesesesesesesese RVING CP ROTC eeensioatecsatesanasoscacecteparecsqerceassuneemaaneaaeniennencen EAA IVF elie OV ANC aa a Manace SEG CUS serrin E seesteniseemtecene 2 9 1 Add New Students 2 9 2 Edit Existing Students 2 10 District Menu K12PaymentCenter com District Admin User Manual 1 1 0 Welcome to K12PaymentCenter com 1 1 Homepage The K12PaymentCenter site has several functions for parents and administrators at participating schools e Parent functions include but are not limited to o Apply money to lunch payments o Pay fees for field trips uniforms books etc GO Forgot Login info VON THAYE AN ALC DUN REGISTER NOW Continue m SAA e Parents can sign in using their existing login information register as a new user or continue as guest 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 1 2 New User To set up a new user account click on Create New User at the top center of the www ki2paymentcenter com homepage page The Create New User page opens Registration K12 PaymentCenter offers great convenience and the following benefits You get quick and ea2. 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 3 Create New User Begin by selecting a participating state where your child Is currently enrolled State Nonn Carolina District LPP District 123 User Name username E mail usogimealspluss com Password eeeeeees Contirm Password eeccceeee Phone 910 123 1234 First Name FirstName Last Name Address 4110 Shipyard Bevd Address2 City Witrington State Zip User Type Premium Basic Features Premium Meal History iew Balances Low Balance Motificetiors School Fees Notifications Online Payment Registration Fee Lifetime Trarsaction Fee have read and abide by the rules and regulations stated in the Terms of Use and Privacy Policy Registration fees are nor refundable Register Me e Select a state from the State dropdown list e Select the school district where the students are enrolled from the District dropdown list o Once the district is selected the chart showing fees for that district will display e Enter a user name for your K12PaymentCenter com parent account in the User Name text field e Enter an email address in the E Mail text field This is required and will be used only for K12PaymentCenter com correspondence e Create a password by entering it in the Password test field A password is required for security Re enter the password in the Confirm Password text field to ensure the correct password has been cre
3. Nickname text field This is used to make it easy to tell which card is being selected e Select the Account Type from the Account Type dropdown list e Enter the credit card billing name and address card number and expiration date in the appropriate text fields o Verify it matches the credit card s billing information e Click ven completed Manage Wallet Ki2PaymentCenter accepts payments from Visa MasterCard American Express and Discover Save time making payments by storing account information in up to 5 secure Wallet accounts Nickname Card Ends With Expiration Type Edit AmEx 8456 01 2014 Edit Main account 5454 01 2015 Edit Recurring Payment Add New Account e Toset up another account click Add New Account Up to five accounts can be saved e To delete or change an account click Edit o There will be a Delete Account option if no recurring payments are attached to the account 2 9 Manage Students Parents can Add or Delete students or modify student information in Manage Students K12PaymentCenter com will verify that the information provided is correct Manage Students Student Number Student Name 1285714 JOSHUA B BAKER Western High 1285715 MICHAEL B BAKER Western High Add New Student 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 35 Lig Y Why do students need to be verified This is done to ensure that
4. checkout and pay for the fees 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 7 Shopping Cart Make Payment Remove Fee Student Balance Price Wl oa Update Cart TOTAL LUNCH PAYMENTS CONVENIENCE FEE 1 50 TOTAL SCHOOL FEE PAYMENTS CONVENIENCE FEE 2 00 TOTAL CREDIT CARD CHARGES Enter your Account Information First Mame As it appears on Credit Card Last Name s it appears on Credit Card hae Line 2 arena Zipe North Carolina w Code What is this Card Expiration Month Card Expiration Year oi iv 20m5 Enter your Contact Information Email Ol Create K12PaymentCenter Account O have read and abide by the rules and regulations stated in the Terms of Use and Privacy Policy Make Payment eis ee VISA peower e Enter all of the account information in the appropriate fields This is required e Enter your email and phone number in the Enter your Contact Information section This is required e Click the Create K12PaymentCenter Account button if you would like to create an account The email you provided above will become your login 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 8 e Check the Terms of Use and Privacy Policy checkbox to verify you have read and agree to the terms o You will get an email confirming the fee pu
5. FIELD TRIP l e Click the Post It icon to edit or add a memo to the school fee o The district will sometimes require student s name and classroom number or similar information e fa school fee is optional or you do not want to pay it at the same time as the lunch payments you may remove it Click the Remove box and click Update Cart o Aschool fee can be added later Payment Summary This displays a summary of the payments you are making that includes Lunch Payments School Fees payments all Service Charges and Total charges NOTE Convenience Fee amounts shown are an example fees may vary by district Payment Summary TOTAL LUNCH PAYMENTS CONVENIENCE FEE 1 50 TOTAL SCHOOL FEE PAYMENTS CONVENIENCE FEE 2 00 TOTAL CREDIT CARD CHARGES o The district set Convenience Fee will be charged to your account each time you make a lunch payment and or a school fee payment online with a debit or credit card CHOOSE A WALLET ACCOUNT e Ifyou select a Wallet Account it will automatically fill in the information that was entered in Manage Wallet 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 22 OR ENTER YOUR ACCOUNT INFORMATION If you do not want to use or have not set up a wallet account you can enter the required information on this screen Enter the name address and zip code exactly as it appears on the credit card bill in the appropria
6. RBETT 20 00 MAKAYLA CORBETT 20 00 Total Lunch Payments 27 00 Convenience Fee 40 00 2 00 42 00 Unschedule Payments e The total amount charged to the parent for each payment will display below the student name e To delete a scheduled payment go to the Recurring Payments page and click Unschedule Payments 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 31 2 7 Manage Profile Manage Profile is where the parent can change their password email address and other account information NOTE This information is used ONLY for managing K12PaymentCenter com accounts it is never shared with anyone else 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 32 e Select your child s school district from the District dropdown list e Enter the email you would like K12PaymentCenter com to contact you with if necessary in the E mail text field e Enter your first name in the First Name text field e Enter your last name in the Last Name text field e Enter your address in the Address 1 and Address 2 text fields e Enter your City State and Zip Code in the appropriate text fields e Enter your phone number in the Phone text field It will automatically be formatted e gt Y Why do we need name and address here since it is also listed with the credit card informatio
7. School Fees paid with this Ki2PaymentCenter Transaction Statement userName Mme aat Patta Type Tansocdon Daie Syri dt School Paymeni Arait PRAAN A Approval Code Status Code Message CaSssatace Srocivmer Cass LPO Leet 173 AMONCANE ORAS KOOV OOOO OORS RAYE ata Ian 40 Of DOA 15 RO 1207 YNARS 3 4AM D Transactor Approved Service Charge Payment Arranail Tramsacoon kt Aporoval Code Stalin CoS Massa Payne Sunniy Lunch Pores Scho Fee Payments DWN e Tee Total Studer MAKAYLA COMMETT ROONEY CONSE TI transaction o Lunch Payments will always be associated with a Student name O If a Lunch Payment has not been applied to the student s cafeteria account yet it will have N in the Applied column It will be applied the 2 00 4009 200 sop Desceiption LUNCH PAYMENT UNCH PAYMENT Arhun next time the automatic system update runs School Fees will have a Student name if a student was selected in the Shopping Cart They will always show N A in the Applied column since they are not handled by the automatic update Lunch Payrivectt Applet y Yy 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 28 2 6 Recurring Payments This page allows you to schedule recurring payments on a monthly or weekly basis NOTE A Wallet Account is required for recurring payments Recurri
8. T ROONEY 182 50 v Transfer To CORBETT MAKAYLA 128 74 v Amount 50 00 Add Transfer Pending Transfers Date From Amount Cancel 04724 2014 RODNEY a r es 50 00 Cancel 05 23 CORBETT f I 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 26 2 9 Select the child s account you would like the money transferred from in the Transfer From dropdown list Select the child s account you would like the money transferred to in the Transfer To dropdown list Enter the amount you would like to transfer in the Amount text field Click Add Transfer The transfer information will display in the Pending Transfers grid Payment History Payment History shows all the www k12paymentcenter com payments made on this account since the beginning of the current school year Payment History Transaction Date Amount Approval Code View Receipt 03 11 2013 42 00 19FDJC F Receipt 02 18 2013 42 00 YNA6S2 F Receipt 02 13 2013 52 00 H8JONS F Receipt 02 13 2013 22 00 IZCVR1 Li Receipt 02 13 2013 12 00 vr i Receipt 02 13 2013 32 00 i Receipt 02 13 2013 17 75 Ti Receipt 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 27 You can click on any the Receipt link to view and print a receipt of the transaction The report shows all the Lunch Payments and
9. a POS account exists for this student and that the correct student gets credit for the payments 2 9 1 Add New Students e Click Add New Student Manage Students Add New Student District 123 assigns an 8 or 9 digit number to each student This number can be found on your student s schedule or report card If you are unable to obtain this number please contact your student s school directly Student Number 121212121212 First Name EMELIA Last Name JONES School Washington Elementary e Enter the Student Number First Name and Last Name in the respective text fields and select the School from the School dropdown list o Student Number and the student s Last Name must match the school records exactly o The Student Number digit length is determined by your district Lig Y Why do we require an exact match on last name and student number For security we require that the parent provide at least these two pieces of information Then the verify feature can be used to fill in the first name and school This makes the registration process easier if parents are not sure exactly how their child s first name is spelled in the school records while still providing confidentiality 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 36 e Click Save and it will search the database for a match K12PaymemtCenter ed Your Student is successfully VERIFIED at W
10. ae TESS 4 The Complete Online Payment Solution K12PaymentCenter com Parent User Manual iu aea Meals Plus Keeping the lunchline moving Education Management Systems Inc 4110 Shipyard Blvd Wilmington NC 28403 www mealsplus com or 800 541 8999 1 0 1 1 1 2 L3 1 4 1 5 1 6 1 7 1 8 T93 1 11 1 12 2 0 2 1 2 2 2 3 2 4 2 5 2 6 2 2 8 2 9 Welcome to K12PaymentCenter com POMP OE svnacctonsieuarastaaenansansatentanteameevonnast aa vices servase re eucscestiaceuenteengse NOW US O aa E E O taaeata manasa OES do GUEST riesenia a e Ea Ei Participating SCNOOIS scsscewsscsavovesexwserdearepdawaeeaneeawssnceinonvneassnsencseweeaae TS OF U Osa Saeec cetcaseodetaneencadaseeanbeccmacomesnmecneosaadenonitasesbosemdeacaameneae FEY CY PONY e EA une T EE E E PDO NSS cae aware diseene EE E E E COM Ct MY DISC IC erir er engin setanens dedaaumeaneencneaaanace Help FAQ scenes anamnartnaranansnoeseatnedicoaeenstnsseenieyaianeseenieananieentinsieantentes 1 9 1 Frequently Asked Questions 1 10 Nutritional Information Findus On FACED OOK sissies asis ier S NS Signing into WWW KI2payMeNtCENter COM ccseccseceseeeeceeeeeeesees Parent Functions Table of Contents 2015 Education Management Systems Inc 800 541 8999 www mealsplus com Parent Home Page ccccsccecscaccecscncaccecscnscecsesscecsensoessensoessensaees 2 1 1 Parent Functions 2 1 2 Home Student Information Shopping Cart Make Payment
11. ake Payment page Assigned Fees 1 JOSHUA B BAKER Y Add to Student Fee Price Qty DISTRICT VERIFIED District VER memo not required Available Fees 37 ASSIGNED FEES GRID Assigned Fees 1 e The 1 means that the student has one fee assigned to them e Toview another student s assigned fees select a different name from the Student dropdown list The grid will refresh with the new student s assigned fees e To purchase an item click Add under Add to Cart o You can purchase multiple quantities of the same item by adjusting the Qty e Amessage stating the shopping cart is updated will appear SHOPPING CART IS UPDATED AVAILABLE FEES GRID Available Fees 37 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 24 e The 10 means the student has ten fees available for your student s district and school e Click the down arrow to expand the Other Available Fees grid The Assigned Fees grid will minimize o District wide fees will display first Assigned Fees 1 Available Fees 37 ALL SCHOOLS ALL CATEGORIES DISTRICT ALL DISTRICT VERIFIED SUPPLIES VERIFIED ABC ALLL5 00 ABC VERIFIED 21 00 308 ALL ZERO of Davien Vhiddle ial SOCCER 308 VERIFIED Broadview Middle BROADVIEW 310 ALL CHAPEL HILL FIELD e You can filter the list by selecting a School or Category from the dropdown lists
12. ated 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 4 e Enter parent s name address and phone number in the Name Address Phone text fields This is the contact information in case we need to reach a parent and email is not available First and Last name are required Address and phone are requested but not required e Select Premium or Basic from the User Type field The chart shows the features and costs o Basic users can upgrade to Premium at any time o Ifa district has no fee for the Premium service it will default to Premium o The two charts show the features and costs for Lunch Account Features and School Fees Features If your district does not offer school fees your School Fees Features chart will display like this School Fees Features Pay School Fees E m s Email or text messages Notification when a school fedis aige yqur Akant Registration Fee Lifetime mhpbership includes all students spon EYO NN Convenience f e per transaction 6 oE the Terms of ai box to agree to Terms of Use and Privacy Policy e Click _ Register Me 4 If an annual fee applies the payment screen will appear Enter the credit card information 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 5 ation Pay Ment P a a N Process Registration Fee 2mm e T
13. click Sign In o If you do not wish to become a registered user you can still pay for student s school fees by clicking the Continue as Guest link SIGN IN HERE y Ss Forgot Lown infal DON THAVE AN ACCOUNT 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 17 2 0 Parent Functions 2 1 Parent Home Page Porent Functions Home Home LPP District 123 023 123 1233 w Mahe Pa Yment sree Ah acshgned year A School Fee JOSHUA E BAKER was vew prevo v S Transfer Fundi MONE ENAS m vew Cewa v Snudeot Is on a Tamily account and the Gaptayed balance may not reflect the raort Current balance Please see FAN for more information Payment History Recurring Payments Manage Profile Manage Wallet Mansge Students Dtstrict Menu 2 1 1 Parent Functions On the left side of the Parent s Home Page there is a list of all the Parent Functions to navigate the site Parent Functions th Home Make Payment School Fees Transfer Funds Payment History Recurring Payments Manage Profile Manage Wallet gr Manage Students 1O District Menu e Click any link to go to that page 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 18 2 1 2 Home Student Information The page will display a list of all their students along with a gr
14. d payments School districts usually do not have funds available for this type of expense What does the service cost The cost depends on the level of service Premium or Basic that you select and the school district that your students are in When you select your school district during registration it will show the fees that apply in that district You will always be provided with the cost information before any payment is processed 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 11 For Premium membership there is a one time registration fee This gives you access to your student s lunchroom balance and meal history and offers e mail notification when the account balance drops below a limit you have set The fee varies per school district With Basic membership you can still make payments for meals and school fees online but you will not be able to look up your student s balance or meal history and you will not receive Low Balance notifications The regular payment fees will apply but there is no registration fee You can upgrade to premium service at any time if the service is available in your district When you make Payments a fee will be added to cover the cost of processing the credit card transaction One online payment can be split among all of the students attached to your account with no additional cost What does the processing fee cover Th
15. dd assigned fees to the cart or search for other fees to be added to the cart 2015 Education Management Systems Inc 800 541 8999 www mealsplus com 19 K12PaymentCenter com District Admin User Manual 20 2 2 Shopping Cart Make Payment Make Payment is where both lunch payments and school fee payments are made Shopping Cart Make Payment Fee he Balance Price LUNCH PAYMENT 69 50 10 00 LUNCH PAYMENT 64 30 DISTRICT 10 d 10 00 10 00 MT AIRY FIELD TRIP 1 MICHAEL B 1 00 Update Car a TOTAL LUNCH PAYMENTS CONVENIENCE FEE 51 50 1 50 TOTAL SCHOOL FEE PAYMENTS 11 00 CONVENIENCE FEE 2 00 2 00 TOTAL CREDIT CARD CHARGES 44 50 Choose a Wallet Account AMex vj Or enter your Account Information First Hamo Asit appears on Credit Cand Last Mame As It appears nn Credit Cand Address Line 2 Z I have read and abide by the rules and regulations stated in the Terms of Use and Privacy Policy Make Payment VISA oscovi a ee 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 21 LUNCH PAYMENTS e To make a lunch payment enter the payment amount for each student in the Price field Only verified students will show here SCHOOL FEES e If your district participates in K12PaymentCenter school fees any fees assigned to one of your students will display here DISTRICT 10 i MT AIRY
16. e Or if you already know the name of the fee enter it in the Title field 1 2 4 e Use the buttons to change pages and view additional fees e Select a student from the Student dropdown list update Qty if necessary and click Add under Cart o If the price is 0 00 enter the price of your fee in the Price field before adding it to the cart f you are unsure what the price of a fee is contact your district before purchasing a fee 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 25 If the district has required a memo for a fee you must enter a memo in the Memo pop up Enter information that will help the district apply the monies to the correct student i e student first and last name and room Enter Maro Memo MemoPtacehoider Memo required Michael Saker Room 101 ok J Cancel e Click OK to close the message To view the shopping cart at any time click Shopping Cart on the top of page o The number in parenthesis denotes the number of items currently in the Home Shopping Cart 2 Help amp FAQs e This will return you to the Shopping Cart Make Payment page e Click Continue Shopping if you want to add more items e Click Make Payment to go to the payment screen 2 4 Transfer Funds This allows a parent with a premium account to transfer funds from one child s account to another Transfer Funds Transfer From CORBET
17. e Update the information and click Save e You can also Delete students on the Edit screen NOTE If a Student Number needs to be changed on a student that is already verified you will need to delete that student and add as a new student 2 10 District Menu This is a link to the School District s lunch calendar website If the web address needs to be updated please contact Meals Plus support 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 38 A About Us 8 Add New Students 29 C Contact Us 8 Continue as Guest 5 D District Menu User Page 35 E Edit Existing Students 30 Find us on Facebook 15 Frequently Asked Questions 9 K K12PaymentCenter com Website 15 M Make Payment 19 Manage Profile 25 Manage Students 28 Manage Wallet 27 Index N New User 2 Nutritional Information 14 p Parent Functions 17 Participating Schools 7 Payment History User Page 34 Privacy Policy 8 Recurring Payments 22 S School Fees User Page 31 Student Information 17 T Terms of Use 7 U Users Menu 16 W Welcome 1 2015 Education Management Systems Inc 800 541 8999 www mealsplus com
18. e payment fee covers the fees that the credit card company charges for processing the transaction In some areas the fee is partially paid by the school district Do have to pay a separate registration fee for each student No one registration fee covers all the students in your family who attend school in the same district What does the registration fee include The registration fee gives you access to your student s lunchroom balance and meal history and offers e mail notification when the account balance drops below a limit you have set It includes all the students in your family who attend school in the same district Site Security How do know it is safe to enter my credit card information on www k1i2paymentcenter com www ki2paymentcenter com has 128 Bit Encryption provided by Thawte Thawte is the most trusted name in online shopping All information submitted is protected by our secure server which automatically encrypts your personal information so that it cannot be read while traveling over the Internet Students Accounts What do I do if I do not see all my students listed on the payment screen If all the students you have entered do not show up on the payment screen it is possible the information you supplied could have been typed incorrectly Please go to the Manage Student page and check the student s first and last name school 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12Pa
19. een check if the student is verified The last K12PaymentCenter com payment that was made for each student will display Premium users will also see each student s Balance from Point of Sale and buttons for looking up Meal History and viewing assigned fees LPP District 123 123 123 1233 Lunch Student Name pees JOSHUA E BAKER MICHAEL B BAKER Student is on a family account and the displayed balance may not reflect the most current balance Please see FAQ for more information Basic users will not have a column displaying the student s Lunch Balance and will see an Upgrade link instead of the VIEW button so they are unable to view their child s meal history without upgrading LPP District 123 123 123 1233 AMBER WARREN Upgrade i Click on the View button under Meal History to display a list of all the transactions for that student Meal History for JOSHUA B BAKER Description Qty Balance Voided 12 16 2014 NET PAYMENT 12 05 2014 LUNCH REGULAR 12 05 2014 FGPV A student must be verified before lunch payments can be made If a student is Not Verified a Meal History link will not display Click the View X button under Assigned Fees to view and fees that have been assigned to your student You will be directed to the School Fees page 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual o Use the School Fees page to a
20. estern High e fa match is found click OK It will be verified immediately and the account will be ready to accept payments e fno match is found the student cannot be instantly verified o Verify the Student Number and Last Name are entered correctly o K12PaymentCenter com will automatically attempt to verify the student when the auto updates run o If itis not verified with 24 hours please refer to Verifying Students K12PaymentCenter Your student is not verified Please edit information and resubmit or contact your school to confirm the student name and number in the Point of Sale system Please contact your district office at 123 123 1233 if you are not able to verify your student o Click OK to return to the Add New Student page 2 9 2 Edit Existing Students Manage Students Student Number Student Name Verified 121212121212 EMELIA JONES Washington Elementary Edit 1285714 JOSHUA BAKER Western Alamance High Wf Edit 1285715 MICHAEL B BAKER Western Alamance High A Edit a 4 dios Add New Student e Click the Edit button on that student s line e You will get a screen similar to the new student setup 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 37 o Once a student is verified Grade and Teacher fields will display and automatically populated if information is available These are read only
21. he information you enter here must match the credit card s billing information e f Save to Wallet is checked it will save your credit card information to Manage Wallet so the information will not need to be re entered This feature is optional e After the Registration is done the next step is to Add Students under Manage Students 1 3 Continue as Guest If a parent does not want to register for a K12PaymentCenter com account they can still pay for school fees by clicking the Continue as Guest link A guest will only have access to the School Fees Make Payment and District Menu pages 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual SIGN IN HERE y GO Forgot Login Info DON THAVE AN ACCOUNT REGISTER NOW Continue as Guest e Click the Continue as Guest to continue without creating an account Guest District Choose a State North Carona v Choose a District LPP District 123 v e Select your state from the Choose a State dropdown list e Select your district from the Choose a District dropdown list e You can filter available fees and add them to your cart o Amemo is required when you re purchasing a fee as a guest Please be as descriptive as possible i e student first and last name student room etc in the Memo field so the fee gets applied to the correct student e Click the Shopping Cart button to
22. ill receive an e mail when the balance drops below the amount you set You must have Premium service to use this feature How do find out what my student has been buying for lunch On your home page click on Meal History next to the student s name You must have premium service to use this feature know that my student should have meal history or money in their account so why does the balance show N A There are a couple of reasons that K12PaymentCenter com displays balance as N A The most likely reason is the link between our website and the school s cafeteria server was broken during a nightly upload When this occurs we display N A to avoid showing inaccurate information or because no information is available I m getting some sort of error while trying to make a payment What do do It s possible that your credit card information that you ve entered on the website does not match the information on file with your credit card company Delete and re enter your credit card information paying particular attention to your address and name If that does not work send an email to ContactUs K12PaymentCenter com PLEASE NOTE THIS IS NOT THE SAME AS CLICKING ON CONTACT US ON THE WEBSITE If make payments in the cafeteria will they appear on K12PaymentCenter com When you view Payment History the page only displays the payments made through our website Any payments made in the cafeteria will be shown on the Meal History page fo
23. inistrators and business managers We are totally committed to this environment and anly it and vali always strive to provide product updates that lead to the highest quality of softwrare possible Over 20 years of providing solutions Over 30 years of education experience Excellent support from our Help Desk staff Qur Contact information Education Management Systems inc 4110 Shipyard Boulevard Wilmington NC 28401 Email ContactUs LunchPrepey com 1 8 Contact My District If a logged in user submits a message from Contact My District an email will be sent directly to the District Administrator for your district Contact My District Send an email regarding Lunch or lunch payment School fees Your Name Jenny R Your E mail irnmmealsplus com Confirm E mail d ir meakplus com Your Telephone 110 111 1112 x School District District 987 Comments e Select Lunch or lunch payment or School fees from the Send an email regarding section 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 10 o This determines who in the district receives your email to ensure a faster and accurate response e The email text will include the User Name and Student Names and Numbers e Click Submit to send the email 1 9 Help FAQ This information can also be viewed from the K12PaymentCenter com website by clicking Help FAQ 1 9 1 Fre
24. me address card number and card code match exactly to what your credit card company has on file If there is a mismatch the service sends a message to us that the charge failed Depending on your credit card company s policy the payment amount may still show as a Pending or a Temporary Hold against your account Again depending on your credit card company s policy it may take a day or two for the temporary hold to be removed Please note that K12PaymentCenter com has no control over this process How do I transfer money between my children s accounts As long as your students are not assigned to a family account you may transfer money from one account to another To do this select Transfer Funds from the navigation pane on the left Select the student you wish to transfer money from and the student you wish to transfer money to Enter the amount you wish to transfer and click Add Transfer The transfer will take place the next time the service runs typically every 2 two hours except 10 a m 2 p m ET Please note you cannot transfer more money than is available on the student s account you are transferring money from What if can t see all my children s names when trying to transfer funds This usually means that the student is associated with more than one parent s K12PaymentCenter com account Unfortunately we do not allow the transferring of funds from to a student associated to more than one parent s Ki12PaymentCen
25. n Name and address are required here in case we have to contact the parent about their account The credit card information is ONLY used for processing payments Itis not available to the District Administrator or K12PaymentCenter com support staff e Enter a password for your account in the Password text field e Enter the same password in the Confirm Password text field PASSWORD RECOVERY SETTINGS e Select a security question from the Security Question dropdown list If you select Write your own question enter the question in the text box below e Type the answer to the security question in the Answer text field LOW BALANCE NOTIFICATIONS e Check the Send Low Balance Notifications box if you would like receive notifications for low balances If the box is checked enter the following o The amount at which you want to be notified o Whether you d like to receive an Email Text Message or Email amp Test Message SCHOOL FEE NOTIFICATIONS e Check the Send School Fee Notifications when Fees are assigned to my Students box for notifications when any school fees have been assigned to your child ren If the box is checked enter the following o Select anumber of days in the dropdown list if you also want an email notification sent that many days before the due date 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 33 o Whether you d like to receive a
26. n Email Text Message or Email amp Test Message MAXIMUM ONLINE LUNCH PAYMENT e Enter an amount in the text field o The default is 299 but you can change it to anything up to 999 o Once an amount is entered and the profile is saved you will be unable to make a payment greater than the set amount If you would like to make a larger payment update the amount here first 2 8 Manage Wallet This feature is optional and allows the user to save credit card information so it does not need to be entered every time a payment is made e On the Manage Wallet page click Add New Account Manage Wallet K12PaymentCenter accepts payments from Visa MasterCard American Express and Discover Save time making payments by storing account information in up to secure Wallet accounts Your wallet does not contain any accounts Add New Account e The form will appear to add a new account Manage Wallet Nickname Main account Account Type MasterCard Credit Card information First Name As it supeees ov Crete Card Last Name as appears on Crnctit Card Mary Corbett Address Line t Address Lise 2 2906 Main Drive City State Province Wilmington North Caroina Credit Cant Humber Card Expiration Month Card Expiration Year gi 214 gt 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 34 e Enter a Nickname for this card in the
27. ng Payments Recurring Payments will automatically transfer funds from your Wallet account to one or more student Lunch accounts WARNING Payments can only be applied to VERIFIED students If any student is scheduled for recurring payments and becomes un verified or deleted the recurring payment will be automatically unscheduled Wallet Account AmEx Payment Frequency WEEKLY every Monday morning Number of Payments 6 Lunch Payments Student Name Amount RODNEY CORBETT 20 00 MAKAYLA CORBETT 20 00 Schedule Payments Select the wallet account to be used from the Wallet Account dropdown list Select Monthly first of every month or Weekly every Monday morning from the Payment Frequency dropdown list o Enter the number of payments to be scheduled in the Number of Payments field Select Low Balance from the Auto Payment Type to have a payment made from your wallet account whenever a student s balance falls under the entered amount NOTE The Number of Payments field changes to Student balance falls below field when Low Balance is selected 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 29 o Enter an amount in the Student balance falls below field Example If S10 is entered here and your child s balance falls to 9 95 additional money specified below will automatically be added to their account o Enter an amount
28. o select the fees to be added to your shopping cart You can enter multiple quantities if desired Click Shopping Cart to view the list of items Click Make Payment to process your payment The school will be notified that the payment has been made 1 10 Nutritional Information Nutritional Information provides links to nutritional resources F Nutritional Information Beto ja s lht of echo neerition released weet wt Pen Aigo aes Matroteal School Laich Mroarary Pood ane Nutrition Service Syyeer ican Dirertic Asectation Chikara Miriton hesent Center e Click any of the links to read more information on those topics 1 11 Find us on Facebook This provides instructions for accessing K12PaymentCenter on Facebook The Facebook app allows the parent to make lunch payments pay school fees view payment history and the district menu contact their district or manage students Ei facebook Check imeal History amp make payments right om your Facebook page gt 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 16 e Click the link on www ki2paymentcenter com to go to Facebook or search K12PaymentCenter in the toolbar on Facebook e The Facebook app will open and functions similarly to www ki2paymentcenter com 1 12 Signing into www k12paymentcenter com e Ifyou have an account enter your parent User Name and Password and
29. quently Asked Questions Log In Set up What is my child s Student Number The Student Number is a unique number assigned by your school district office It is usually not the same as the 3 or 4 digit lunch number that is used in the cafeteria It is usually printed on report cards and correspondence that you receive from the school Please contact your district office if you do not know what number to use Why do I not see my district s name listed under Participating Schools If your district name is not listed under the Participating Schools page then they have not signed up with Education Management Systems Inc to participate in K12PaymentCenter com Please encourage them to contact us What if my student s school is not listed If your student s school is not listed in the dropdown box you will need to check with your school district directly They will be able to tell you if the school will be added to our program What if forget my user name or password Click on Forgot Login Info on the Login screen Send us your registered e mail address and we will send you a return e mail with your information What if can t remember what e mail address used or it is no longer available Contact your school district administrator and they will assist you Site Fees Costs Why are there fees for this service The fees cover the costs of maintaining the secure website and the fees that are charged to us for processing credit car
30. r each student How do I know when I ve made a successful lunch payment When you ve made a successful payment a confirmation number will always be mailed to you You will also be able to see the payment in the Payment History section of your K12PaymentCenter account Why are my payments being declined If your payments are being declined please verify all information is correct from your credit card including the 3 digit security verification code and billing address If you still have issues please contact the phone number on the back of the card for more information We simply pass on the information that the issuing bank is providing to us keep getting a message that my payment may not exceed X Why Please confirm that you have not set up a Maximum Lunch Payment amount for your account This setting can be found under Manage Profile at the bottom of the page 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 15 School Fees How do I pay School Fees using K12PaymentCenter com Log in to your www ki2paymentcenter com user account It doesn t matter whether it is Premium or Basic If you have verified students associated with your account any fees that the school has assigned to your students will display If your school or district has other fees that are not student specific those can be viewed by clicking on View All Fees Click Add t
31. rchase 1 4 Participating Schools Participating Schools allows the user to verify that K12PaymentCenter com is available for their child s school before registering Participating Schools Choose a State North Carolina Choose a school district to view participating schoots AH View Schools e Select a state from the Choose a State dropdown list e Select a district from the Choose a school district to view participation schools dropdown list e Click View Schools e The participating schools will display 1 5 Terms of Use Terms of Use displays the terms and conditions set forth below that apply to your use of the www K12PaymentCenter com website call center payment service and related facilities e Please read before registering 1 6 Privacy Policy Education Management Systems Inc takes your privacy seriously Please read this section to learn more about our privacy policy 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 1 7 AboutUs About Us provides a brief description of Educational Management Systems as well as the company s vision About Us Education Management Systems is dedicated to providing quality software and services for the management of the K 12 Education environment We provide cafeteria management softvrare slang with financial packages developed specifically to meet the needs of today s school adm
32. sy access to your student s meal account 24 hours a day seven days a week The ability to pay for multiple students accounts with one single payment The ability to look up your students account balance any time any place the internet is available The ability to see 90 calendar days of purchases and payments Automated notification via e mail when your student s account balance falls below an amount you have set Peace of mind knowing that the money is being used for good nutrition The K12PaymentCenter website will guide you through the easy steps of registration Please make sure you have acquired the following information before beginning Verify that your school district is participating in K12PaymentCenter If you are unsure click on Participating Schools to find your school district You must know your student s Identification Number If you do not know your student s identification number you will need to contact your school district for this information This is an advertisement and commercial free site no banners no pop ups and no sharing of e mails There may be an registration fee the amount of this fee will depend on the contracted arrangements between us and your school district If you choose to make an online payment there may be a service fee added to the payment made Start Registration e Click Start Registration to register a new account 2015 Education Management Systems Inc
33. te fields Enter the Credit Card Number Card Code Expiration Month and Year You must check the Terms of Use box to process the payment Click to process the payment o It will give a confirmation message and also send an email if Send Notification is checked in Manage Profile Confirm Payment FE ERRA A AR R EA R E SSSR ESEEEEESE SAE Pay From Credit Card 8456 USD 27 00 Payment Amount USD 27 00 Payment Date 03 13 2013 EEEEERFAAEERRESEAAAAEEE Ak RAA A t tt kA ttt Click Continue to finish processing the payment or Cancel to go back to the Shopping Cart Make Payment page Click Print Receipt on the confirmation screen if you would like a printed copy o You can also print a receipt for any transaction from the Payment History page 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 23 2 3 School Fees A parent can select school fees to be paid in K12PaymentCenter com Any K12PaymentCenter com user can make payments for school fees associated with any site The page opens with the first student selected in the Student dropdown list and displays fees assigned to them if any The user can also search for other available fees and add them to their cart as well School Fees Welcome to the School Fee payment service Click the Add button to add items to your Shopping Cart Payments for School Fees are processed from the M
34. ter com account for security reasons Why is the verification process necessary for lunch payments This is how we make sure that your payment is credited to the correct student s cafeteria account We check for a match on the student s last and first name school and Student Number This can usually be done instantly however in some cases it may take up to 24 hours Once a student has been verified lunch payments are processed by a service that runs automatically throughout the day If it has been more than 24 hours please contact your school district office and ask for the Student Nutrition Department They will be able to assist you Lunch Payments Meal History How long from the time I register as a New User can make a lunch payment This process usually takes less than a day Students must be verified before we can accept payments This can usually be done instantly however in some cases it can take up to 24 hours Once this process has completed you can make payments directly to your student account from http www k12paymentcenter com How long does it take for the payment to show at my student s school Generally all lunch payments are applied within 24 hours 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 14 How do set up a low balance notification Go to Manage Profile and enter the Low Balance amount Check Send Notifications You w
35. to be added to the student s lunch account in the Amount field Lunch Payments Student Name Amount JOSHUA B BAKER 20 00 ee BILLING ACCT 2981 MICHAEL B BAKER 20 00 S EE SS SSS sss Sta e pi For each student that falls below the Low Balance threshold a payment 20 per example above will be added to each student s account So a total of 40 will be charged to your wallet account but will display as one transaction with only one convenience fee e Click Schedule Payments OANE o You will get a message that tells you when the next payment will be made Message from webpage Payments scheduled successfully Your first payment will occur on 03 18 2013 e The page refreshes The Wallet Account Payment Frequency and Next Payment will display with the parent s selections as well as the Student Name and Amount of the recurring payment NOTE Payments can only be applied to VERIFIED students If any student becomes un verified or deleted the recurring payments for all students on the account will be unscheduled automatically 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 30 e The amount of payments remaining will display in the Next Payment field Wallet Account AmEx Payment Frequency WEEKLY every Monday morning Next Payment 03 18 2013 6 payments remaining Lunch Payments Student Name Amount RODNEY CO
36. with the lowest balance How do I get a refund My student is no longer at the district graduated other Please contact the school district directly for a refund we simply process the online payments Once the payment clears it is deposited in a school district bank account We do not hold funds Why can t I see the balance meal history on my child s account Balance and meal history information are available for Premium account holders If you are a Premium account holder and your student hasn t made a purchase in the cafeteria in a while the account will go dormant generally after about 90 days Once they make a purchase again it will reactivate and you will be able to see everything The money balance is still there it s just not showing up on K12PaymentCenter due to inactivity The school child nutrition office should be able to verify that the funds are still there Alternatively if you are just registering it may take several hours for our system to synch with the school district Once this has completed you will see balance and history Why do I sometimes get an error while making a payment and then find a charge on my credit card anyway 2015 Education Management Systems Inc 800 541 8999 www mealsplus com K12PaymentCenter com District Admin User Manual 13 All credit cards are processed through a third party service that verifies all the credit card information and payment amount The service verifies that your na
37. ymentCenter com District Admin User Manual 12 and Student Number Correct any errors and save your changes This student account will be available as soon it is verified with the school s information have a question about one of the charges on my student s account How do I dispute it If you suspect a cashier error or wonder if another student may be borrowing your student s account number please contact your school district directly My child has switched school districts The new district also uses K12PaymentCenter com How do move my child to the new district You can change the school district in the Manage Profile section It should be the first option on the page and include a drop down Once you change the district you will need to re add your students using their student number and name Any money left in your student s account cannot be transferred between districts You must withdraw any outstanding balance from the school cafeteria you are leaving Contact your student s cafeteria for more information How do I know what my balance is if use a family account With a family account a balance will show for all students since all students are using the funds from this one account Because of the way our system receives data from the school Point of Sale system the most current balance of the family account will be reflected by the student who had the most recent cafeteria transaction Typically this will be the student
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