GETTING STARTED GUIDE
Contents
1. P BIRTHDAY REMINDER QUICK HOW TO 1 Give your reminder a name 2 Choose the list or lists to include 3 Enter birthday message 5 Set the time Once you have completed the BIRTHDAY REMINDER QUICK HOW TO STEPS click on save and your birthday reminder is now set To edit your birthday reminder simply click on the a Page 13 amp txtconnect You may choose to edit suspend or delete your reminders at any time by clicking on the appropriate icon next to the keyword By clicking on pencil you may edit the Reminder By clicking on the circle you can disable suspend the Reminder By clicking on this icon you will delete the Reminder YOUR REMINDER HAS NOW BEEN SET UP TEXT TO WIN My Dashboard Campaigns Lists Keywords Reminders Members Reports Tools Help What is Text To Win Text to Win is a service that allows you to create contests and offer prize giveaways While doing this you are also building your main list for future promotions TEXT TO WIN TYPES Text to Win Every X Wins This version of the Text to Win allows you to choose and set up the following e How often there will be a winner Example Every 5th person who texts to your service could win e Maximum numbers of winners e Maximum number of entries per person e Your winning messages e Too many entries message e Maximum number of winners reached message e Choose to which lists all entries will be added e Choose if you wish to be noti2. Expiration Date None C Date ca HH 0 MM joo AM iw Recurrence 9 gt Click LAUNCH CAMPAIGN YOU HAVE SUCCESFULLY SENT A MESSAGE Page 26
3. ctxt GETTING STARTED GUIDE e amp txtconnect GETTING STARTED WITH TXTCONNECT Welcome to TxtConnect and our exciting TextController 5 0 platform With this online service you will easily be able to manage all functions of your account This Getting Started section will quickly go over the various terminologies and will familiarize you with basics of the service More detailed information about each of the campaign options and special features can be found throughout the manual TxtConnect is NOT just your text service but your marketing partners as well We are here to help you with ideas and ways to make our service work for your business Please do not hesitate to contact us with questions about best practices marketing ideas etc IMPORTANT NUMBERS amp INFORMATION SALES AND MARKETING SUPPORT FAX SUPPORT EMAIL 1 800 360 2591 1 800 360 2591 212 656 1899 support mytxtconnect com PAYPROTEXT SUPPORT HOURS Monday through Friday 9 00 AM EST to 4 00 PM EST TABLE OF CONTENTS TOPIC GETTING STARTED LOGIN TO YOU CONTROLLER REVIEW WHAT HAS BEEN SETUP FOR YOU EDIT YOUR SERVICE MARKETING YOUR SERVICE SETTING UP YOUR REMINDERS TEXT TO WIN SERVICE TEXT TO WIN EVERY X WINS TEXT TO WIN RANDOM SENDING A MESSAGE BROADCAST DESCRIPTION Terminology overview How to login Services that have been set up for you Make changes to messages Basic marketing ideas How to set up your birthday club an
4. Entry Vacation Giveaway Winner will be Response After Participant Entry 88 160 chars announced by text System Response You have been entered into our Vegas Vacation Giveavay Winner will be announced by text Select when to stop accepting participants Campaign Expiration Max number of participants 100 if Too Many Attempt Campaign Manager request p System Response Max of Winners 1 ONLY ONE ENTRY PER PERSON Max Entries Allowed By 1 Same Participant if Winner Can the same number win yes No System Response more than one time Winner Message CONGRATULATIONS YOU ARE THE WINNER OF 138 160 chars A 5 DAY AND 4 NIGHT VACATION TO VEGAS PLEASE SHOW THIS TEXT TO THE MANAGER WINNER OF A 5 DAY AND 4 NIGHT VACATION TO VEGAS PLEASE SHOW CONGRATULATIONS YOU ARE THE THIS TEXT TO THE MANAGER PROPER PROPER ID REQUIRED IO REQUIRED Non Winner Message SORRY YOU DID NOT WIN THE TAP CLUB VEGAS 56 160 chars TRIP GIVEAWAY If Non Winner System Response _ gt eee i ee s SORRY YOU DID NOT WIN THE TAP Too Many Entries Message ONLY ONE ENTRY PER PERSON CLUB VEGAS TRIP GIVEAWAY 25 160 chars If Max Participants Reached Max of participants SORRY BUT THE MAXIMUM NUMBER OF ENTRIES System Response reached message HAS BEEN REACHED SORRY BUT THE MAXIMUM NUMBER OF 58 160 chars Send Winner s to the email of Available Selected TEXTBOOMDEMO r
5. Please show this text to claim your prize Sorry you are not a winner Sorry only one entry per person Sorry all winners have been picked System Response E Sq_ Sorry only one entry per person l If Winner System Response ee Congratulations you have won the Bud Inflatable Chair Please show this text _to claim your prize If Non Winner System Response F Sorry you are not a winner If Max Winners Reached System Response p Sorry all winners have been picked Fi r Page 17 etxtconnect STEP 3 SELECT WHERE TO PLACE ENTRIES 1 Choose the destination list for all your entries or simply choose no destination list Destnaton is Gt New No Destination List Destination List Satect PLEASE NOTE By choosing no list all numbers that enter your Available TAP ROOM VIP LIST contest will not be saved Double click any available list to move it to the selected side You may choose multiple lists as well F Please do the following for members who already existin Any Selected List All Selected Lists Terminate this session and don t send a message Terminate this session and send the following message If you do not have a list already created or wish to create a new Message 0 160 chars one immediately simply click Create New List 2 If you want existing users who are already on a particular list to get a message letting them know th
6. ee e LaTi Lis b AM P FOGE TAL LEMES i 7o Your main dashboard view gives you an overall summary of your account activity You can see all of your lists campaigns that are currently running pending campaigns and activity on your account Page 5 amp txtconnect FIRST STEPS REVIEW WHAT HAS BEEN SET UP FOR YOU From your main dashboard under lists and campaigns you should see each of the following Your account should have 1 A VIP SERVICE CAMPAIGN This is the main service that allows your customers to text your keyword to 74455 and join your VIP list YOUR ASSIGNED KEYWORD SHORT CODE ASSIGNED TO YOU YOUR MAIN VIP SERVICE CUSTOMERS MAY JOIN YOUR LIST BY TEXTING to 74455 If after testing this with your phone you do not get a reply or receive an error please contact our support department so we can verify everything is routed properly Your account has initially been set up with a Data Collection campaign so you can attempt to get their dates of birth for future reminders on their birthdays In the next section we will show you how to change the response message 2 A VIP LIST This is your main list that contains all the customers who have texted to 74455 Please allow about 15 minutes before new entries appear A a PLEASE NOTE YOUR ACCOUNT MAY HAVE SEVERAL LISTS BASED UPON THE WAY YOU A V amp REQUESTED YOUR ACCOUNT TO BE SET UP UPDATE YOUR CAMPAIGN RESPONSE MESSAGE a CLICK ON CAMPAIG
7. used when you choose Campaign Manager Request option under Text to Win Random By clicking this icon it will show you all the winners By clicking on this icon it will show you everything that is going on in the campaign along with all the responses For more information about campaigns and the different statuses please see the section entitled Campaigns In General This area will give you a breakdown of the type of campaigns their codes different status messages and more YOUR TEXT TO WIN HAS NOW BEEN SET UP Page 22 e amp itxtconnect SENDING A TEXT BROADCAST MANAGER Sending a text is the main feature you will use in the system When you send a text or use the broadcast manager you are notifying your customers of an event special or simply sending an alert Our system easily allows you to send to multiple lists set a certain number to be sent filter by different criteria or send random texts Text Controller works with Facebook and Twitter wW IMPORTANT FACTS Now that you have this technology it s very easy to send out messages and sometimes go overboard with sending Please be sure to follow these simple rules when sending a text 1 DO NOT OVER DO IT Sending too many text messages WILL cause you to lose customers and have them leave your list Our recommendation is to never send more than 2 messages per week to your customers 2 MAKE IT MEANINGFUL Just like sending too many messages if you send mes
8. 0 Tine Zone Enmen Te US amp Canada GMTOS a 2 Choose when you want to expire this campaign campaign will Expiration Date None ar co stop working or you can choose no expiration date HH 00 Please note once the prizes are gone you will need to replenish the E number available 3 gt Click LAUNCH CAMPAIGN Our system allows you to create recurring campaigns This means that if you wish for this particular contest to repeat every day once a week certain days of the week or once a month you may click the recurrence button and setup when it will take place Page 21 amp txtconnect PLEASE NOTE WHEN DOING A TEXT TO RANDOM THE WINNER WILL BE PICKED BY THE SYSTEM AND A TEXT WILL BE SENT WITHIN 5 MINUTES OF THE CONTEST ENDING NO USER PTA INTERACTION IS REQUIRED TO VIEW WINNER CLICK ON CAMPAIGNS IN THE MENU BAR AND THEN CLICK amp TROPHY ICON NEXT TO THE CAMPAIGN CREATING AND EDITING YOUR TEXT TO WIN CAMPAIGNS When you have completed the setup of any Text to Win campaign you may click on campaigns and perform the following actions Pa By clicking on pencil you may edit the Text to Win Campaign By clicking on the circle you can disable suspend the Text to Win Campaign By clicking on this icon you will delete the Text to Win Campaign o By clicking on this icon it will expire the campaign and if you have a Text to Win Random running it will then pick a winner This is
9. EXT TO WIN RANDOM ICON P T2W T2W Random STEP 1 CHOOSE KEYWORD AND NAME 1 Choose the keyword you want to use for this Text to Win Campaign from the drop down box If you have not yet registered one please see the Keyword section Managing Your Keywords SERRES OS 1 Campaign Campaign Name Campaign Notes 2 Give your campaign a name like free gift card 3 Add any additional notes for your personal reference 4 gt Click NEXT Pagel 19 amp txtconnect STEP 2 SETUP YOUR CAMPAIGN 1 Enter the initial response after they enter 7 Enter the message to be sent once if they try to enter more than once 2 Choose when to stop accepting entries 8 Enter the max participants message 3 Set maximum number of winners 8 If you wish to be notified via email each time a 4 Set the maximum entries allowed per person winner is picked please click on the email and the SUGGESTION ONLY ONE PER PERSON arrow to move it to selected 5 If you chose multiple to the above can the same person win more than once o gt Click NEXT 6 Enter the winning messages that will be sent A preview of your once the winner has been picked campaign is shown 7 Enter the non winning message that will be sent SECM i ou 2 settings to all participants at the end Preview Campaign 2 Message gt Jane Sent Response After Participant You have been entered into our Vegas
10. NS My Dashboard Campaigns Lists Keywords Reminders Members Reports Tools Help Pagel 6 amp txtconnect When you click on campaigns you will see a screen very similar to what is below Please find your Main VIP Service and click on the pencil icon to the far right YOUR MAIN VIP SERVICE IS CALLED CLICK ON THE PENCIL TO THE RIGHT OF YOUR MAIN VIP SERVICE Cm Po el Gz Bz Ge Ke F t t e ee e t in to 5 Campaign Manager ce Wo ff Bw We Wwe WE Wi 4 o E Auto Broadcast Data Text 2 T2W T2W T20 T20 Enable Disable Delete Responder Collection Vote Every X Random Every X Random Last Updated 01 25 2011 11 01 AM EST Wins Wins Search Status Select Select Campaign Type w From 1 25 2011 To 01 25 2011 Go Reset r Type Keyword SC List s Launchy Expire ofMTs ofMOs Status Action L er gi Broadcast N A 57711 Bud Vip List 01 25 2011 11 00 AM EST None 0 0 Sent pe P O Ej A tT a se VP vet BUD 57711 Bud Vip List 01 25 2011 10 57 AM EST None 0 0 Running D BE D pa T2W X rock 57711 Tap Room VIP List 08 30 2010 12 00 PM EDT None 0 0 Rumning Y YEO CGE VegasTrip T2w R BUD 57711 Tap Room VIP List 08 25 2010 11 18 PM EDT None 2 1 Y POL TEST DORON l E Broadcast N A 57711 LOYAL LISTNERS 06 14 2010 11 56 AM EDT None 2 0 Deleted MESSAGE B f AR 1059 57711 LOYAL LISTNERS 06 14 2010 11 42 AM EDT None 2 2 Deleted Listner Club Display 50 Total Records 6 You w
11. Networks Vv Automatically truncate the message send to Twitter to 140 characters Send this mess to default Facebook f account ig 2 Yes No C P 9 Send this message to my default Twitter Cives luo OS account Click NEXT STEP 3 CHOOSE THE LIST S TO SEND TO Now you must choose which list s you wish to have your message sent to You may choose multiple lists by double clicking on the available side 3 Destination List gt a Ml Selected LOYAL LISTENERS 0 BUD VIP LIST 0 ROYAL HSTENI ai TAP ROOM VIP LIST 1 Send to Al By default send to all is chosen if you wish to send to only a certain number of people Limit To C on your list you may click limit to and enter your number Filter allows you to send Filter based on particular criteria Pagel 25 amp txtconnect a Click NEXT STEP 4 CHOOSE WHEN TO SEND YOUR MESSAGE Everything is ready to be sent All you need to do is decide when to send your message By default launch once and send now is clicked You may choose DATE and have the system send it at a later date and time EXPIRATION DATE IS NOT REQUIRED FOR A BROADCAST If you wish to have this message always go out at a particular time and day you may click Recurrence and set up a schedule 4 Launch amp Expiration gt Launch Once Launch Date Now C Date ca HH 12 MM 00 PM Time Zone Eastern Time US amp Canada GMT 05
12. RS o a J a E List Birthday Enable Disable Delete Reminder Reminder Reminder Manager Status Select iw Select Type mma 7 From 08 12 2010 To 1087122010 9 BEB Sinemet Adjust Time Zone Name To Reminder Type Remind In Send At Shortcode ofMTs Message Status Action STOP BY AND GET NIT OYA j j 0 Dav ST y 5 f i o REMINDER LOYAL LISTNERS List Reminder 10 Days 1PM EST No 7711 0 AREE Tali Enabled f BIRTHDAY LOYAL LISTNERS Birthday Reminder 0 Day 1PM EST No 0 ee Enabled S Oe Display 50 i Total Records 2 S CLICK ON LIST REMINDER The list reminder setup screen will appear Page 12 Available TAP ROOM VIP LIST Reminder Message 0 160 Chars Remind In Day s Send At 01 ie AM ww PST iw Adjust to Member Time Zone No e amp txtconnect REMINDER QUICK HOW TO 1 Give your reminder a name 2 Choose the list or lists to include 3 Enter message to be sent 4 Set number of days 5 Set the time Once you have completed the REMINDER QUICK HOW TO STEPS click on save and your reminder is now set To edit your reminder simply click on the CREATING AND EDITING A BIRTHDAY REMINDER CLICK ON BIRTHDAY REMINDER The birthday reminder setup screen will appear Available TAP ROOM VIP LIST Reminder Message 0 160 Chars Send At 01 AM PST ie Adjust to Member Time Zone No
13. amp Expiration Launch Date 01 25 2011 10 57 29 AM Eastern Time US amp Canada GMT 05 00 Expiration Date None C Date ca HH joo MM bo AM iw This final screen allows you to put an expiration date on your campaign You will not want to do this because it will stop the campaign lt CLICK UPDATE TO FINISH EDITING YOUR CAMPAIGN Congratulations you have updated your campaign response message and have reviewed the way we have set up the account Page 9 e amp txtconnect MARKET THE NEW SERVICE Now that we have set up your campaign and your customers can text in to join your list we must make sure that your customers know about your new service MARKETING IDEAS D Get your wait staff and employees on board Tell them to mention to customers about your new service and make sure they know to tell the customer to text your keyword to 74455 2 Offer a giveaway with all new customers that sign up An example would be to 20 off your check when you join our VIP list G Start your contest using a Text to Win event and have a large prize giveaway or possibly set up an every X person wins event Text to Win event documentation is included in your package If you need assistance with this please contact our support and we will arrange everything for you 4 Make sure the included postcards are placed in table tents throughout your location Include the information to join up on ALL your marketing mate
14. birthday reminder will automatically send an alert to your customers on their birthday at a time that you specify The birthday information is generally gathered from your website widget see creating a web widget or from joining your service and getting their birthday greetings via text EXAMPLE Happy birthday from the Tap Lounge Show this text today and receive a free appetizer Valid ID is required By far one of the greatest tools is our Birthday Reminder system It tells your customers you are thinking of them and it s 100 hands off All you ever need to do is set up the message one time and the rest is 100 automated GETTING STARTED WITH YOUR REMINDERS There are only a few things you need to do when setting up a list reminder or birthday reminder 1 Give your reminder a name Page 1i amp txtconnect 2 Create a message for the reminder 3 If it s alist reminder choose how many days after signup you want it sent 4 Choose atime for delivery The following pages will assist you in setting up list reminders and birthday reminders A CLICK ON REMINDERS My Dashboard Campaigns Lists Keywords Reminders Members Reports Tools Help The reminders screen will appear as shown below If you have existing reminders setup you will see them all listed right away You will notice on the top right two icons List Reminder amp Birthday Reminder CREATING AND EDITING A LIST REMINDER LIST REMINDERS BIRTHDAY REMINDE
15. d reminders How to create a text to win contest How to create a contest where every X person wins How to create a contest for a length of time How to send a message to your customers Page 2 amp txtconnect GETTING STARTED Terminology If you are new to text marketing a decent amount of terminology is used in the industry with which you should become familiar so that it will be easier for you to navigate and use our platform If you currently text then some of this may just be a quick review Knowing and understanding the following terms will also make it easier to communicate any questions or concerns with TxtConnect Support TERM TextController Keyword Shortcode Campaign TextController is the platform you will use to send messages create new campaigns update existing campaigns create widgets for your website and much more This manual will walk you through how to use this system A keyword is what your customers use to join your text list A short code is a 5 or 6 digit number to which you customers text your keyword EXAMPLE TEXT PIZZA to 74455 v y Keyword Shortcode A campaign is nothing more than an ongoing or one time event An example of this would be sending a text message to your customers creating a Text to Win event or an Auto Responder TYPES OF CAMPAIGNS Auto Responder When a customer texts your keyword to our shortcode a message is sent back and they are added to your list Br
16. fied via email each time there is a winner Page 14 amp txtconnect EXAMPLE You have 10 trips to Las Vegas you want to give away and want every 50th person who joins your service to win a trip This type of Text to Win is excellent when you have multiple or single prizes Since the winning numbers are chosen by you the contest will run until all prizes have been won Text to Win Random Just like the Text to Win Every X Wins the Text to Win Random allows you to fully configure the contest however in this version the campaign winner will be chosen in one of three ways you define e A Set Expiration Date e Once a Certain Number of People Have Joined e Manager or Campaign Administrator Ends it Manually EXAMPLE Using the same example as the Vegas Vacation example only this time the contest ends at a set date and time Text to Win if used properly is a fantastic way to rapidly build your VIP list This feature also allows you to create an interactive environment for your customers GETTING STARTED WITH TEXT TO WIN Before starting your Text to Win event be sure you know and have the followng 1 A prize that your customers will want to win 2 Determine if every X person wins or base it on time 3 Determine how many times a person can try to win each response is a text 4 Make sure you have created your keyword SEE CREATING A KEYWORD SECTION THE 4 STEPS IN EVERY TEXT TO WIN CAMPAIGN Choose the campaign keyword a
17. for more advanced campaigns We suggest that you do not use them and allow us to set them up for you Make any changes to the messages you would like here and then CLICK NEXT The next screen shows you your current list that all numbers are being added to Page 8 n 3 Destination List gt Destination List Crea Destination List Select Available Selected LOYAL LISTENERS BUD VIP LIST ROBERTNOAM TAP ROOM VIP LIST v Please do the following for members who already exist in Any Selected List C All Selected Lists Terminate this session and don t send a message Terminate this session and send the following message Message We are sorry but you are already on our VIP list 50 160 chars e amp itxtconnect This shows you what list s your customers are being added to If you wish to have the system send a message to your customers if they are already on the list you may This message will be sent to existing customers who are on your list You may not edit the list that your customers are added to once a campaign has been launched In order to add a new list or create a new list you would need to redesign the campaign More about this can be found in the advanced documentation If you wish to change the message to existing customers you may do so on this screen Make any changes to the message you would like here and then a CLICK NEXT 4 Launch
18. ill see the first screen in the edit process There is nothing to change on this screen unless you wish to add some additional notes 1 Campaign gt Keyword BUD Shortcode 57711 Pricing Package BASE250 Campaign Name BUD VIP LIST Campaign Notes Main VIP service for Bud Night CLub a CLICK NEXT This screen allows you to change the message being sent back to your customers and asks them for their birthday You may make any changes to the wording on this screen that you desire Please note that you are limited to 160 characters Page 7 HINT Many clients find that inserting an offer initially helps An example would be 2 Message gt Message Welcome to Bud Night Club VIP Service Stay tuned for a 156460 chars your special alerts Reply with your birthday Ex gt 0173071970 for a special exclusive birthday alert Answer Response Thank You Message Thank you your Birthday has 45 160 chars been registered C Dynamic Response lf answer is then ak ie Send Message 5 Run Campaign 01860 chars Add Clear SMWise send Message Run Campaign 0160 chars f No Response amp txtconnect Thanks for joining please show this text for 20 off your dinner tonight This is the initial message your customers get when they text your keyword to our shortcode If your customers replies with their birthdayd they will be sent this message These options are
19. is click on the box that says Please do the following for members who already exist in Choose the lists for which to check for existing users Choose if you just want to end the session without a message or end session with a message If you choose to send a message be sure to enter the message 3 gt Click NEXT PLEASE NOTE Outbound messages do count as an outbound text STEP 4 START YOUR CAMPAIGN 1 Choose if you wish to start this campaign now or at a particular date Launch Date Now Date 2 Choose when you want to expire this campaign campaign will Expiration Date None Date stop working or you can choose no expiration date Please note once the prizes are gone you will need to replenish the number available 3 gt Click LAUNCH CAMPAIGN Page 18 amp txtconnect CREATING AND EDITING TEXT TO WIN RANDOM 7 ae g Campaign Manager ue Se ee Be d4 o Enable Disable Delete to Auto Data T2W Every T2W Random 1T2Q Every T2Q Random Responder Collection X Wins X Wins Search Status Select e E From 08 05 2010 iml To 08 05 2010 ca _Go Reset T prea Type Keyword SC List s Launch Expire of MTs ofMOs Status TES Push N A 57711 LOYAL LISTNERS 06 14 2010 11 56 AM EDT None 2 0 Sent A MESSAGE E pei cub AR 1059 57711 LOYAL LISTNERS 06 14 2010 11 42 AM EDT None 2 2 Rumning Display 50 w Total Records 2 S CLICK ON THE T
20. nd name your campaign Set the variables for your campaign Determine which list or lists you want all the entries to go into 2 i Choose a launch date Page 15 amp txtconnect The following pages will assist you in setting up your text to win event i CLICK ON CAMPAIGNS My Dashboard Campaigns Lists Keywords Reminders Members Reports Tools Help The Campaign Manager screen will appear as shown below If you have existing campaigns set up you will see them all listed right away You will notice on the top right the two text to win icons CREATING AND EDITING TEXT TO EVERY X WINS TEXT TO WIN OPTIONS m m A ie ie hae or t l t wr o Ej Auto Push Data Text 2 T2W Every T2W Random T2Q Every T2Q Random Enable Disable Delete Responder Collection Vote X Wins X Wins Campaign Manager Status Select x E From 08 05 2010 9 To 0870572010 ca _Go Reset of MTs ofMOs Status Action Campaign A z lil Type Keyword SC List s Launch Expire TEST A wre WA Th 06s f 56 A i hi P f o wessAce Pek a 57711 LOYAL LISTNERS 06 14 2010 11 56 AM EDT None 0 Sent PO eB oe di aR 1059 57711 LOYAL LISTNERS 06 14 2010 11 42 AM EDT None PFOGE Display 50 i Total Records 2 e i T2W ll CLICK ON THE TEXT TO EVER X WINS ICON 2 ver STEP 1 CHOOSE KEYWORD AND NAME 1 Choose the keyword you want to use for this m Text to Win Campaign from the drop down box If y
21. oadcast Used to send a message to your customer base Text to Win This type of campaign is used to build your list via a contest Customers can text a keyword to our shortcode to participate You can determine from multiple options how the winner is chosen Those options will be discussed at length in the Text to Win section of this manual Page 3 TERM MT MO NL Broadcast List Members Wed Widget e amp itxtconnect TYPES OF CAMPAIGNS CONTINUED Text to Trivia Same as the Text to Win campaign however you can instead have a trivia question they must answer correctly to win Text to Vote POLL Used when you want to run a poll and generate the results An example would be text vote to 74455 and choose your favorite food Results can be immediately sent back to customer or viewed later Data Collection Used to gather information from a customer An example would be if you want a customer to text BAR to 74455 and have the message come back and say Welcome to Our Place please reply with your first name All the information entered will be stored under the member contact A text message that has been received by your customer that was sent from our system Outbound Message A text message that was sent into our system from your customer Inbound Message NL stands for Network Lookup When manually adding a customer you must perform a network lookup so the system can determine the validity of
22. ob te gt ENTRIES HAS BEEN REACHED Page 20 e amp itxtconnect STEP 3 SELECT WHERE TO PLACE ENTRIES 1 Choose the destination list for all your entries or simply choose no destination list Destination List _Create New List No Destination List Decne PLEASE NOTE By choosing no list no numbers that enter your contest will be saved Double click any available list to move it to the selected side You may choose multiple lists as well Please do the following for members who already existin Any Selected List All Selected Lists Terminate this session and don t send a message Terminate this session and send the following message i If you do not have a list already created or wish to create a new one immediately simply click On Create New List 2 If you want existing users who are already on a particular list to get this message click on the box that says Please do the following for members who already exist in Choose the lists for which to check for existing users Choose if you just want to end the session and don t send a message or end session and send a message If you choose send a message be sure to enter the message 3 gt Click NEXT PLEASE NOTE Outbound messages do count as an outbound text STEP 4 START YOUR CAMPAIGN 1 Choose to start this campaign now at a particular date or asa recurring event Launch Once Launch Date yow Date HH 12 MM 0
23. ou have not yet registered one please see the Keyword Select Keyword section Managing Your Keywords Shortcode Pricing Package BASE250 Campaign Name Campaign Notes 2 Give your campaign a name such as free gift card 3 Add any additional notes for your personal reference 4 gt Click NEXT Pagel 16 amp txtconnect STEP 2 SETUP YOUR CAMPAIGN 1 Enter when there will be a winner for example 7 Enter the message to be sent once the every 10th person who texts will win maximum number of prizes as in step 1 has been reached 2 Enter the maximum number of winners 8 If you wish to be notified via email each time a 3 Enter the maximum entries by same person SUGGESTION ONLY ONE PER PERSON 4 Enter your winning message winner is picked please click on the email and the arrow to move it to selected a ci 5 Enter your non winning message 9 Click NEXT 6 Enter the message to be sent out when your A preview of your customer tries to enter again campaign is shown as you enter your settings Preview Campaign Jane Sent Every If Too Many Attempts Max of Winners 2 Max Entries Allowed By Same Participant Winner Message 96 160 chars Hon Winner Message 25 160 chars Too Many Entries Message 22 160 chars Max of Winners reached message 36 160 chars Send Winner s to the email of Congratulations you have won the Bud Inflatable Chair
24. rial including menus radio spots and print advertisements 6 Create customer comment forms that ask for their name phone number birthday and address This information can manually be entered into our system SETTING UP YOUR REMINDERS AND BIRTHDAY CLUB The reminders and birthday club allow you to set up automatic reminders to your customers that will send a message to your customers every X amount of days after they sign up for your VIP list or send alerts on their birthday REMINDER TYPES List Reminder The list reminder will send an alert to your customer every X number of days after joining your list For example if you wanted to send your customers messages 15 30 and 45 days after they sign up you can easily do this with a reminder Page 10 amp txtconnect EXAMPLE A customer signs up and you want to reward him if he stays on your list for 30 days You can set up an alert that will be sent 30 days after any new sign up and it will send the alert of your choice at the exact time you choose Reasons to use the reminders could be a 30 day reward for being on your list You may set up as many reminders as you want on your account Please use caution as a reminder Sending too many will cause your customers to get upset In addition to reminders you can also set up a birthday alert that will automatically send an alert to your customer on his birthday with a special promotion Birthday Reminder The
25. sages that are nonsense and provide no value your customers will stop reading them and opt out of your list Make sure the messages offer real value to your customers Most importantly include your name in the message 3 ALLOW THEM TO BE REMOVED You MUST make sure that in every few messages you include TO BE REMOVED REPLY STOP This will allow your customer to be taken off your list This is mandated in the industry BROADCAST TYPES Send To All When sending to all you may choose multiple lists from the selection and have the system send out the text to everyone in all the lists Send to Select Lists Page 23 amp txtconnect When sending to select lists you may choose exactly what lists you wish to contract For example if you had an over 21 list under 21 list restaurant list and an event list you can choose to send to only the over 21 and event list Count Number Limited Send This option may be used with either the send to all or send to select This option simply allows you to choose how many random people will be selected and sent a text If you had a list that contained 2500 people but only want to send the text to 500 you can do this by using this function Filtered Send This feature allows you to use specific information that may have been collected to send a text For example if you only want to send a text to customers who have a birthday in the month of May or customers who are in a par
26. the number and its carrier code Your standard charge is assessed for each lookup Customers who opt in via your keyword are not charged Used to define when you send a message to your customers A list is a group of numbers you may have multiple lists Members are contained within your list Members can be updated to include address date of birth and custom fields A web widget allows customers to join your list through your website Our system has a complete widget creation tool LOGIN TO YOUR NEW TEXT SYSTEM Login to your new TextController system at the following address Page 4 eitxtconnect http login textplicity com YOUR USERNAME YOUR PASSWORD txtconnect Please login with your username and password Username For support contact support mytxtconnect com Password Remember Me Forgot Password Contact Us Login MAIN DASHBOARD VIEW txtconnect TEXT controler My tuahtoerd Campeiges Liste 3 Keyworts Reminders Wemters Reporte Tools heip D AetetGrerawet 8 SachmAgercy Lag Out dh My Dashboard Demo Client Z gt O O Bb Carga Eth Kryan Barmi iremen Grap Da s T Bhys LT Mobis Terminid YO ratae Monee Originated TO Byss ee Graph Dates From SOSTON ua Te CRSDE10 on Graph By D hey O wees tere irist Greh Trie aY ol Lits iina A Campaigns isre AN ist arme UTE Ua Wa Atamira Ara Camja times uTs bits Campage Tyee Action see rest wesence Pont POE LE a lt F
27. ticular zip code use the Filtered Send function SENDING YOUR MESSAGE Before you send your message make sure 1 You have reviewed the IMPORTANT FACTS ABOVE 2 Your message is under 160 characters including spaces 3 This message is posted to your Facebook and Twitter account if you wish The following pages will assist you in sending your message CLICK ON CAMPAIGNS My Dashboard Campaigns Lists Keywords Reminders Members Reports Tools Help a CLICK ON BROADCAST ICON Broadcast STEP 1 CHOOSE A NAME FOR THIS MESSAGE The following screen will appear Give your message a name which will only be displayed on your system and your customers will not see it Think of it as reference card regarding the message content You may optionally include some notes as well Page 24 e amp txtconnect 1 Campaign gt Shortcode 57711 Pricing Package BASE250 Campaign Name 01 05 2011 PARTY Campaign Notes Click NEXT STEP 2 TYPE YOUR MESSAGE Type the message you wish to send out to your customers After typing your message you may choose to have the system update your Facebook page and send a tweet to your Twitter account sa MnONONe Message Tonight at The Bud enjoy 2 50 miller light 121 160 chars botties Live music starting at 10 00 PM Show this text and get in for free Note Message send to Twitter can not be more than 140 characters jong I Atow field tags when sending to Social
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