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Partner Plus R1 System Manager Guide

1. M Maintenance 91 SSS IN ii Making a call Marked System Speed Dial numbers Message indicator Message Light Off 3 4 Message Light On Microphone Microphone button MLS model telephones Modems using 1 5 7 15 tol7 16 __ Module 206 1 3 1 4 CC Module processor e e e Monitoring call yha Music on hold N Night Service feature to j4 6 o Night Service Button 4 5 Night Service Group 4 4 to 4 5_ __ Notify feature Optional equipment 1 Ordering equipment 1 reete Outgoing Call Restriction Outside call making 2 eses m Outside Conference Denial P Paging systems 1 6_ CCi CidC Paging Loudspeaker 4 8 PARTNER phones using 2 5 Password System changing entering programming to override restrictions with Night Service 4 4 4 6 _ pause programming function in phone number 3 10 PBX connecting system to a 5 4 Permissions dialing 4 4 2 to 4 4 sd Personal Speed Dial numbers sd38hol310 65 Picking up aheldcall 2 9 6 4 _ _ o Z o o Pickup Group 4 6 Placing a call espese SSES e SSCS Power failure 8 12 Power indicators Problems solving 6 1fto 12 SSSSSSS S Processor module 1 3 1 4 Bfi 4 OO O OS pai o S Product ordering information Programmable buttons 2 1 Programming dial code features onto buttons 35 changing system
2. Automatic Privacy Prevents other extensions from joining calls on a specific extension This is typically used for answering machines fax machines modems and credit card verification terminals because trying to join one of these devices could interfere with its operation See chapter 3 in the Installation and Programming Guide 2 14 Basic Call Handling with PARTNER Telephones User Programmable Features 3 i The user programmable features described in this chapter are those features that anyone on the PARTNER Plus system can use at his or her telephone User programmable features are divided into two groups Dial Code Features Used to handle calls more quickly and efficiently to customize a PARTNER phone for an individual user s needs or to activate certain capabilities of the PARTNER Plus system m Quick Dialing Features Spare you from constantly having to look up long telephone numbers by allowing you to dial those numbers with three button presses or fewer User Programmable Features 3 1 Dial Code Features There are 10 dial code features Table 3 1 lists each dial code feature what the feature does and how to use it If there are certain dial code features that someone uses often he or she can program those features onto a programmable button This allows the feature to Two dial code features Do Not 4 Disturb and Privacy must be be activated or turned on and off with a single touch
3. The Helpline is open 24 hours a day If you should have a problem with your system there is a good chance you can solve it by following the appropriate procedure in this section If you need help call National Service Assistance Center Helpline 1 800 628 2888 If you call the Helpline representatives can better help you if you have the following information ready a The kind of system you have PARTNER Plus a The number of lines and extensions in your system m The model number of the problem phone if applicable located on the upper right hand corner of the phone MLS 12D MLS 12 or MLS 6 If you followed a troubleshooting procedure and need more help tell the representative what you did Troubleshooting 8 1 All Phones Dead No Dial Tone or Lights Possible Cause 1 Control unit not receiving power 2 The power outlet may be faulty 8 2 Troubleshooting Do This Locate the control unit Make sure the power cord is plugged securely into the wall outlet Also make sure all circuit breakers little plastic pop up tabs are in the ON position i e pushed down For location of circuit break ers seelfigure 1 1 in chapter 1 To view all cir cuit breakers remove the cover from the control unit Test the outlet by plugging in an appliance like a lamp or radio If The green indicator lights on the modules are ON and the trouble is gone The green indicator lig
4. Adding or Removing Restricted Telephone Numbers If you want to add or remove numbers that users are not allowed to dial use the following procedure Disallowed Phone Number Lists 404 Compiles lists of outside numbers that certain extensions are restricted from dialing You can compile up to four different lists of up to 10 numbers each After compiling the list use the Disallowed List Assignment 405 procedure to assign lists to specific extensions Adding or Removing Allowed Numbers If you need to add or remove numbers that users are allowed to dial despite dialing restrictions use the following procedure Allowed Phone Number Lists 407 Compiles lists of outside numbers that certain extensions can dial overriding dialing restrictions except Night Service and Line Use Restriction 302 You can compile up to four different lists of up to 10 numbers each After compiling the list use the Allowed List Assignment 408 procedure to assign lists to specific extensions Adding or Changing Emergency Numbers If you want to add or change emergency numbers that users can dial overriding all dialing restrictions including Night Service but not Line Use Restriction 302 use the following procedure m Emergency Phone Number List 406 Compiles a list of outside numbers that when dialed at any telephone in the system will override all dialing Changing System Settings 5 3 restrictions except those imposed by Lin
5. m System Manager s Guide 999 506 142 provides instructions for using the system and its many features m Quick Reference for Users with MLS Model Telephones 999 506 145 package of 6 contain basic instructions for using MLS phones with the PARTNER Plus system To order additional reference materials except the System Planner call the AT amp T Customer information Center In the U S 1 800 432 6600 In Canada 1 800 255 1242 About This Guide i How to Comment on This Guide A feedback form is located at the end of this guide after the appendices If the feedback form is missing send your comments and recommendations for changes to A Sherwood AT amp T General Business Systems 99 Jefferson Road Room 2B 63 Parsippany NJ 07054 Fax 201 887 6898 ii About This Guide Overview 1 i The System Manager s Role This guide is the system manager s reference Wherever a PARTNER Plus Communications System is installed there is usually one person who becomes responsible for its overall operation and for providing the rest of the staff with help and instruction We refer to this person as the system manager who is typically a company s telecommunications manager or receptionist but could be any employee who is designated as the resident expert in the operation of the PARTNER Plus system This guide will help you the system manager do the following Train Co Workers The system manager makes sure that
6. in the column means the extension is a member of the Call Pickup Calling or Night Service Groups A System Manager s extension ATOT Ext nmu amp Line Assignments and Ringing The lines checked are on your extension Unless otherwise indicated on the chart you can use the line to make and answer calls your phone will start ringing immediately when a call comes in on the line and to get an outside dial tone just press an idle line button You can use line only to Place Answer Monitor Ringing the line will Start Ringing after 20 sec delay OOO0OlCUOUOR You cannot receive regular inside or outside calls but calls on the line can be transferred to you Kk The line appears on your phone and you cannot use it to place or answer regular calls but calls on the line can be transferred to you amp Transfer Return Rings if a call you transfer is not answered within rings it will ring back at your phone Q Outside Conference Restriction Conferencing outside parties is not permitted on this system Q No Abbreviated Ringing When you are on a line when another call comes in your phone will ring repeatedly until the call is picked up or the caller hangs up if box is not checked your phone will ring once and the light next to the line button will flash repeatedly Q Automatic Privacy Others on the same line cannot join your calls If you want the ability to let others join in when you want the
7. extension X to line A line B and for extension Y to line B line A Remove extensions X and Y from the Calling Group 502 the Pickup Group 501 and the Night Service Group 504 Using Optional Equipment 7 7 Fax Management Button Programming the Fax Management Button Using the Fax Management Button 7 8 Using Optional Equipment You can program a button with a light on any PARTNER telephone to serve as a Fax Management button The light next to this button can tell you when the fax machine is in use when it is available or when it is not answering for example when it is out of paper You can also use the button to transfer calls from your extension to the fax machine with a single touch It takes two steps to program a Fax Management button 1 Program an intercom Auto Dial button for the fax machine extension See Auto Dialing in chapter 3 2 Use the Fax Machine Extensions 601 procedure to designate the fax extension See chapter 3 in the Installation and Programming Guide The light next to the fax management button shows what is happening at the fax machine Table 7 1 Fax Management Button Light Patterns Light Pattern Indicates Red broken flutter Fax trouble Fax machine is not answering If broken flutter occurs because machine is out of paper refill the paper The light clears the next time machine makes or answers a call If machine takes longer than 4 rin
8. when either one is busy the extension is busy m The lights on the PARTNER phone show what the standard telephone is doing as well as what the PARTNER phone is doing For an explanation of light patterns on PARTNER phones see Lights in chapter 2 m An incoming call rings at both phones In the combination extension a PARTNER telephone works like it always does and a standard telephone works like it always does when connected to the PARTNER Plus system And only one phone can be used at a time unless you want to join the two on a single call the same way you can on your home phones have two people on the same call on different telephones There are however the following differences from normal operation m You can manipulate a call on the standard telephone by pressing buttons on the PARTNER telephone For example you can use the PARTNER phone to select a specific outside line and conduct the call on the standard phone Or if someone is on a call using the standard telephone someone else can put that call on hold by pressing Hold on the PARTNER phone To do this it is not necessary to lift the handset of the PARTNER phone a You can also activate dial code features from the PARTNER telephone while the standard phone is on a call Simply press Feature plus the 2 digit dial code a A voice signaled call will not signal at a standard phone m Held calls cannot be retrieved from a standard phone in a combination ext
9. 0 0 from a PARTNER 6 button phone You are now in program mode You must do it by working from extension 10 See chapter 4 in 2 Press Feature and then press the 2 digit code of the Personal Speed Dial the Installation and Programming number you want to remove Guide Press Mic 4 To remove another number return to step 2 To leave program mode press Feature 0 0 or lift the handset and replace it To dial a Personal Speed Dial number 1 Press Feature and then press the 2 digit Personal Speed Dial number You can dial a Personal Speed Dial number while on an outside call For example you can do code this a dial a aa number for A line is automatically selected the speaker comes on and the Personal Speed An AU Ale DANNY SEIVICE Dial number dials automatically However you cannot dial a Per sonal Speed Dial number while on an intercom call If you want to call on a specific line press the line button before pressing Feature Programming Special Functions into a Telephone Number Table 3 3 p 3 10 lists certain actions you can program into any Quick Dial number that give it added capabilities for special situations User Programmable Features 3 9 Table 3 3 Special Dialing Functions Function Button Display Description and Example Pause Hold P Inserts a 1 5 second pause in the dialing sequence to wait for a response such as a dial tone or computer voice mes sage Example To call
10. 1 1 Basic PARTNER Plus System 1 4 Overview Optional Equipment E S The PARTNER Plus system works with many telecommunications devices not only PARTNER telephones You can connect these other devices without having to invest in more lines expensive adapters or circuit cards Industry Standard Devices Many types of industry standard telecommunications devices will work with your PARTNER Plus system They include m Touch tone and rotary telephones Cordless telephones m Fax machines m Answering machines m Modems Credit card verification terminals Limitations You can connect the above devices to your system regardless of the manufac turer However the following limitations apply m t must be a single line device m t must be industry standard That is it cannot be made specifically for use on a particular telephone system For example you cannot connect an AT amp T MERLIN phone because it is specifically designed for use on a MER LIN system m The device s Ringer Equivalence Number REN cannot be greater than 2 For more information on RENs refer to the section Hardware of chapter 1 in the Installation and Programming Guide Connecting and Using You can connect the standard device so that it is on an extension by itself or it Standard Devices can share an extension with another piece of equipment either another stan dard device or a PARTNER phone To connect two devices on one extension
11. 5 1 to 5 4 e 3 5 3 7 3 9 42 SS Quick dialing features using 3 6 to 3 10 i R Recall feature Ringing patterns S Save Number Redial Sharing aa So Speaker 2 1 2 3 2 4 S Speaker button 2 1 J23 24 o Standard devices ri with PARTNER system Stop programming function in phone number Support customer System components System features 4 1 System Manager role of 1 1 S O System Password see Password System System Speed Dial numbers formjAt ooo O using and programming 3 9 to 3 10 4 1 to 4 2 T Telephones cordless wes touch tone Timer call 2 5 Touch Tone Enable feature programming function in phone number 3 10 Transferring a call 2 10 tof2 11 7 9 Transfer ringing 2 10 J2 11 CS Transfer one touch V Voice signalling Volume controls2 4 S Ww Warranty information 9 3 SSS IN iii System Programming Procedures Procedure Code Valid Entries System Date 101 date mmddyy vZ 010100 System Day 102 VY 1 Sun 2 Men 3 Tues 4 Wed 5 Thurs 6 Fri 7 Sat System Time 103 time hhmm 24 v 0000 Number of Lines 104 1 8 lines v 2 lines per 206 module Transfer Return 105 0 9 rings O no return V 4 rings PBX Dial Out Code 106 0 9 v9 Recall Timer Duration 107 01 80 1 25 msec V 18 450 msec Rotary Dialing Timeout 108 1 4 seconds 2 8 seconds 3 12 seconds Outside Conferen
12. 9 Form A1 section 9 Enter Transfer Return Rings If there is no entry on form A1 enter a 4 the factory setting Form A1 section 9 Check box if appropriate No Abbreviated Ringing Automatic Privacy gt Call Pickup Group Calling Group Outgoing Call Restrictions Allowed Disallowed and Emergency Phone Numbers Night Service Hotlines Doorphones Form A2 Check appropriate boxes that apply to this extension Form A2 Check box if extension is in any of these groups Form A2 Check appropriate boxes that apply to this extension Form C Show the numbers assigned to this extension or photocopy forms If your system has a password form A1 Section 9 check the first box if no password check the second box Form A1 Section 9 if your system has any hotline phones or door phones check boxes and complete charts If you wish include a descrip tion copy room and any special in structions service machines please Product Ordering Information Ordering additional telephones and modules accessories and replacement parts for your PARTNER Plus system is convenient The table on the next page shows where you can buy them in the U S You can obtain most items from more than one source either directly from AT amp T or from authorized dealers Sources are m AT amp T Catalog Sales This source is AT amp T s national phone mail sales center in Cincinnati A Catalog A
13. Call One extension can connect itself to an outside call at another extension by join ing For example if John is on an outside call and wants you to participate in that call you can join in by pressing the line button of the line on which the call is being conducted You cannot join an intercom call and you can only join a call on a line that is assigned to your extension To join a call A steady red light at a line button indicates a call in progress 1 Press the line button 2 Lift the handset to speak The red and green lights alternately flash You are now joined with the call Notes m You can tell when someone has joined your call when the steady green light next to the line button changes to an alternately flashing red and green light Do not confuse joining with conferencing In joining you add yourself to a call in progress in the same way you would on a home telephone by picking up an extension In conferencing the call originator calls you in the process of setting up the call m You cannot put a joined call on hold m f you call an outside line up to three PARTNER extensions can join you on the call for a total of one outside caller and four inside parties Feature Hints m Privacy Can be turned on and off as needed to prevent other extensions from joining a call on your telephone Any user can program Privacy onto a button so that it can be turned on and off as needed See Dial Code in chapter 3
14. See Line Ringing Options You can program a phone to have a delayed ring or no ring at all For example if a boss and a secretary share the same line and the boss wants the secretary to answer the line first the boss s phone is set to delayed ring When the secretary is not there to answer a call the call will eventually ring at the boss s phone See chapter 4 in the Installation and Programming Guide m Night Service You can prevent unauthorized use of phones after regular business hours while changing which phones ring on incoming calls See 2 8 Basic Call Handling with PARTNER Telephones Putting a Call on Hold There are two types of hold Hold and Exclusive Hold Any extension can retrieve a call on Hold as long as it has access to the line on which it is held A call on Exclusive Hold can only be retrieved at the telephone at which it is held You can put both outside calls and intercom calls on Hold Note however that a held intercom call is always on Exclusive Hold To put an outside or intercom call on Hold 1 Press Hold The light next to the line button winks green To put an outside call on Exclusive Hold 1 Press Feature 0 2 The light next to the line button flutters green To retrieve a call from either type of hold 1 Press the line button on which the call is held For a call on Exclusive Hold you must beat your own phone The light next to the line button changes from winking or flutte
15. Telephones Basic Call Handling mm i Ee Making an Outside Call To make an outside call 1 Lift the handset You hear the intercom dial tone 2 Dial 9 to get an outside line You hear the outside line dial tone 3 Dial the number Making an Intercom Call You can only voice signal a PARTNER phone Answering a Call Ringing Patterns A transferred call will ring like an intercom call Ring Ring until the person transferring the call hangs up at which time the call rings like a transferred call Ring Ring To make a ringing intercom call 1 Lift the handset You hear the intercom dial tone 2 Dial the 2 digit extension number To make a voice signaled intercom call 1 Lift the handset You hear an intercom dial tone Dial plus the 2 digit extension number When you hear a beep speak into the handset Your voice is heard on the other extension s speaker If the extension you are cal ling is a busy PARTNER phone it will ring instead and you will hear a ringing sig nal instead of a beep If it is a standard phone you will hear a busy signal To answer a call When the telephone is ringing 1 Lift the handset You are connected to the incoming call You can tell what kind of call you are receiving by the way your standard tele phone rings a A single ring pattern RING RING RING means you are receiving an outs
16. Your system is connected to rotary lines but you want to tail an answering machine at 555 3454 to retrieve messages Since the answering machine requires touch tones enter 5 5 5 3 4 5 4 Transfer All digits pressed during the rest of the call are sent as touch tones 3 10 User Programmable Features System F eatures System Speed Dialing Do not confuse the System Speed Dial feature with Personal Speed Dial which allows each user to create an individual list of speed dial numbers You can use this procedure to program a System Speed Dial number over another one without first clearing the old number Simply enter the new number Marked System Speed Dial numbers cannot contain a Recall character See j for more in formation System features affect the operation of the entire system and can be programmed only at extension 10 These features are normally programmed when the system is installed However you may from time to time have need to change remove or reinstate them For complete instructions on system programming procedures see chapter 3 in the Installation and Programming Guide System Speed Dialing allows you to program phone numbers that any user can dial by pressing only three buttons System Speed Dial numbers are typically numbers that users may often need to dial such as suppliers repair services customers or other business associates You can store up to 60 System Speed Dial
17. amp T Warranty AT amp T provides a limited warranty to this product Refer to AT amp T Limited Warranty and Limitation of Liability in chapter 9 Ordering Information The order number for this book is 999 506 142 To order copies of this document call 1 800 432 6600 in the U S and 1 800 255 1242 in Canada For more information on how to order this and other PARTNER Plus system reference materials refer to Reference Materials in the Introduction For information on ordering replacement parts accessories and other compatible equipment refer to appendix B Product Ordering Information Support Telephone Numbers AT amp T provides several toll free customer helplines 24 hours a day In the U S call the Helpline at 1 800 628 2888 if you need assistance when installing programming or using your system In Canada call one of the following Technical Assistance Centers for service or technical assistance Eastern Canada and Ottawa 1 800 363 1882 Ontario 1 800 387 4268 Central and Western Canada 1 800 663 9817 Intellectual property related to this product and registered to AT amp T Corporation has been transferred to Lucent Technologies Incorporated Any references within this text to American Telephone and Telegraph Corporation or AT amp T should be interpreted as references to Lucent Technologies Incorporated The exception is cross references to books published prior to December 31 1996 which retain their
18. an answering machine at 555 0529 wait 4 5 seconds then dial 321 to retrieve messages enter 5 5 5 0 5 2 9 Hold Hold Hold 3 2 1 Recall Spkr R Sends a timed switchhook flash needed to alert the system on the other end such as a PBX or Centrex and to use some local telephone company custom calling features such as Call Waiting Use Recall only as the first entry in a speed dial number Example To use a favorite Centrex feature you have to send a timed switchhook flash and then dial 388 Enter Spkr 3 8 8 Stop Mic S Stops the dialing sequence so the user can enter addi tional digits such as a credit card number or password Press Feature and the 2 digit speed dial code to continue Note Since PARTNER 6 button phones have no Mic but ton the Stop dialing function is not available on those phones Example Your local bank by phone service requires you to enter a password before the account number To pro gram a marked speed dial number to call the bank at 555 7898 include a stop for manually entering the password and continue with the bank account number 679 556 88 enter 5 5 5 7 8 9 8 Mic 6 7 9 5 5 6 8 8 Marking the phone number prevents the account number from being displayed when users dial it Touch Tone Transfer T Sends touch tones over a rotary line to electronic equip Enable ment such as answering machines and bank computers Example
19. and a 3 digit number See chapter 3 specific extensions See Line Use Restriction 302 below of the Installation and Program ming Guide Foraetaiea instruc m Restrictions on Extensions Allow you to restrict the type of calls an exten ne sion can make See Outgoing Call Restrictions 401 below Restrictions on Numbers Allow you to restrict what kind of numbers an extension can dial See Disallowed Phone Number List 404 below You can also program an extension with the ability to override these restrictions in several ways See Restriction Override Procedures below For instructions on system programming see chapter 3 in the Installation and Programming Guide While procedures that restrict dialing are very effective absolute protection against misuse cannot be guaranteed PARTNER phones give you more protection against such misuse than standard phones Therefore we strongly recommend that you install PARTNER phones where restricting phone use is important 4 2 System Features Dialing Restrictions The procedures that restrict telephone activity are Line Use Restriction 302 Allows you to impose incoming and outgoing restrictions on the specific lines assigned to an extension These restrictions are Out only The extension can make but not receive calls except transferred calls on this line Example If part of your business involves heavy outside phone callin
20. is around or during business hours when no one can get to the phone The fol lowing are ways you can connect answering machines to your system Single answering machine This basic setup can cover all the lines in the system Anyone on the system can call the machine to retrieve messages Multiple answering machines If you get too many calls for one machine to cover you can connect two or more machines to cover all calls Personal answering machine An answering machine can share an exten sion with a phone via a bridging adapter to answer all calls to the exten sion Answering machine backup for fax machine You can back up your fax machine with an answering machine so that no incoming fax call goes unanswered The following pages describe the programming required for each of these examples 7 10 Using Optional Equipment ee Single Answering Machine The single answering machine setup figure 7 6 serves the entire system It is connected to its own extension and can cover all the lines in the system or as many lines as you assign to it To retrieve messages Go to the machine to manually play back messages a From inside the system make an intercom call to the answering machine extension When the machine answers dial its message retrieval code From outside the system call in on any line assigned to the machine When the machine answers dial its message retrieval code To Program 1 Use Line Ass
21. numbers of up to 20 digits each Each System Speed Dial number is assigned a 2 digit code from 20 through 79 You can designate System Speed Dial numbers to override all call restrictions excepi those imposed by Line Use Restriction 302 See Call Restrictions Endl Pore en this chapter for more ronation These specially EAT numbers are called Marked System Speed Dial Numbers in this guide provides a form on which to record System Speed Dial numbers Please give a photocopy to each user To program a System Speed Dial number from extension 10 1 Press Feature 0 0 You are now in program mode 2 Press Feature and then dial the 2 digit code 20 through 79 you want assigned to the System Speed Dial number 3 Enter the System Speed Dial number up to 20 digits If you want the number to override call restrictions enter a in front of the number If you want to insert special functions into the number such as Pause Stop Touch Tone Enable or Recall see Programming Special Functions into a Telephone Number in chapter 3 4 To program another Speed Dial number return to step 2 To leave program mode press Feature 0 0 or lift the handset and replace it You are now out of program mode The System Speed Dial number is stored and ready to use IMPORTANT When programming and or testing emergency numbers such as 911 or other emergency services 1 Remain on the line and briefly explain
22. original AT amp T titles Lucent Technologies formed as a result of AT amp T s planned restructuring designs builds and delivers a wide range of public and private networks communication systems and software consumer and business telephone systems and microelectronic components The world renowned Bell Laboratories is the research and development arm for the company Contents EE SSe About This Guide a The System Manager s Role 1 a Features and Capabilities 1 1 2 a System Components 3 5 1 a Optional Equipment 1 2 Basic Call Handling with PARTNER Phones a PARTNER Phone Controls 2 1 Joining a Call 2 14 3 User Programmable Features a Dial Code Features 3 2 a Quick Dialing Features 4 System Features m system Speed Dialing a Dialing Restrictions and Permissions a Night Service iali 4 1 i icti issi 4 2 i 4 4 i 4 7 i 4 8 i 4 8 5 Changing System Settings m Adding or Removing Allowed Numbers 6 Using Standard Telephones 6 5 7 Using Optional Equipment a Fax Machines 7 2 Making a Conference Call a Answering Machines 7 10 a Modems 7 15 a Credit Card Scanners 7 17 8 Troubleshooting m When You Have a Problem 8 1 a In Case of Power Failure 8 15 9 Maintenance and Customer Support a Maintenance 9 1 a Customer Support 9 2 Warranty and Post Warranty Repair 9 2 AT amp T Limited Warranty and Limitation of Liabilit 9 3 TTT B Product Ordering Info
23. other indirect loss or damage includ ing lost profits or revenues sustained or incurred in connection with the PARTNER Plus system This limitation of liability shall survive failure of the exclusive remedy set forth in the limited warranty above Maintenance and Customer Support 9 3 Except for damages for personal injury the liability of AT amp T its affiliates sup pliers and dealers for any loss or damage resulting from any product defector performance under this warranty and regardless of the form of action shall be limited to repair or replacement of the product or a refund of the product s pur chase price In no event shall AT amp T its affiliates suppliers and dealers be liable for indirect reliance incidental or consequential damage or loss including loss of profits caused or alleged to have been caused by this product This warranty applies only to a product purchased directly from AT amp T or purchased directly from a dealer authorized by AT amp T to sell the product 9 4 Maintenance and Customer Support User Forms This appendix contains two forms to be photocopied and handed out to system users These forms are m System Speed Dial Form Provides space on which to write System Speed Dial numbers and system extension numbers For instructions on programming System Speed Dial numbers see in this guide m Extension Programming Information Form Provides information for users about what their phones can
24. program a fax extension number as an Auto Dial number on a PARTNER phone at another extension the Auto Dial button must have a light You can then use the Auto Dial number to quickly transfer calls from that extension to the fax machine In addition the light on that button shows whether the fax machine is in use busy returning a call you transferred to it or not answering calls If your AT amp T fax machine includes the Notify feature the fax machine can also notify you when a fax has been received ee Quick Dialing allows you to dial frequently called numbers by pressing three or fewer buttons Quick Dialing spares you from memorizing or constantly looking up different telephone numbers You can also use Quick Dialing to dial such additional numbers as bank account or credit card numbers There are three different Quick Dialing features Auto Dialing Any user can program numbers onto a telephone s pro grammable button and dial the number by pressing that button Or you can program a user s telephone from extension 10 Personal Speed Dialing Any user can program up to 20 numbers of up to 20 digits in each telephone s memory Each Personal Speed Dial number is assigned a 2 digit code The number is dialed by pressing Feature plus the 2 digit code Any user can program Personal Speed Dial numbers at his or her telephone Or you can program a user s telephone from extension 10 System Speed Dialing Fr
25. the call when it is picked up a You can announce the call through the speaker a You can transfer the call with no announcement To transfer a call with an announcement over the handset 1 While active on a call press Transfer You hear the intercom dial tone The call is put on Hold and its associated light winks green Dial the 2 digit number of the extension to which you want the call transferred When someone answers announce the call If the call is accepted hang up If no one answers or the call is refused press the held line button next to the winking light and you are reconnected with the caller To transfer a call with announcement over speaker 1 While active on a call press Transfer You hear the intercom dial tone The call is put on Hold and its associated light winks green Dial plus the 2 digit number of the extension to which you want the call transferred Announce the call The other party s speaker is automatically turned on and your voice is heard on it The other party can pick up the call by pressing Mic or lifting the handset If you hang up and the party does not pickup the call the call will ring back at your phone Press the held line button next to the winking light or press the lit Intercom button and you are reconnected with the caller 2 10 Basic Call Handling with PARTNER Telephones Another way to transfer an out side call is to put it on Hold and the
26. through 99 To dial the number press Feature plus the 2 digit code associated with the number Only outside numbers can be stored for Personal Speed Dialing Personal Speed Dialing is used for those personal numbers that are dialed fre quently but not frequently enough to be programmed onto a button as an Auto Dial number The Quick Reference Card has a form on which each user can record Personal Speed Dial numbers To program a Personal Speed Dial number You can use this procedure to program a Personal Speed Dial 1 Press Feature 0 0 number over another one without You are now in program mode first c earing the old number A Simply enter the new number 2 Press Feature and then press the 2 digit number between 80 and 99 that you want to assign to the Personal Speed Dial number 3 Enter the number up to 20 digits long If you want to include special functions into_the number such as Pause Stop Touch Tone Enable or Recall see Programming Special Functions into a Telephone Number in this chapter 4 To program another Personal Speed Dial number return to step 2 To leave program mode press Feature 0 0 or lift the handset and replace it You are now out of program mode The Personal Speed Dial number is now stored and ready to use 3 8 User Programmable Features To remove a Personal Speed Dial number from memory You cannot remove a Personal Speed Dial number while working 1 Press Feature
27. to use the Calling Group is to place all extensions in the Calling Group This allows anyone to make an intercom call either ringing or voice signaled that will be heard at every extension Another way is to place only those extensions belonging to a certain group such as all the phones in the sales department or warehouse in the Calling Group Then if you need to talk to anyone in that group you can make an intercom call to the group The PARTNER Plus system is preset at the factory with all extensions in the Cal ling Group if you want to customize the Calling Group use the Calling Group 502 procedure to remove extensions from the group until only those you want in the group remain For detailed instructions on how to program a Calling Group see chapter 3 in the Installation and Programming Guide To make a ringing call to the Calling Group 1 Lift the handset and press Intercom in either order You hear the intercom dial tone 2 Dial 71 1 All available extensions in the Calling Group ring To make a voice signaled call to the Calling Group 1 Lift the handset and press Intercom in either order You hear the intercom dial tone 2 Diallel 7m Speak into handset Your voice is heard through the speakers of all PARTNER telephones that are not busy in the calling group When the call is answered either by someone lifting the handset or pressing Mic your voice is no longer heard on ail telephones only on t
28. you can sig nal the extension you are calling by ringing or by voice A ringing intercom call causes the called telephone to ring whereas a voice signaled call causes the caller s voice to be heard on the called telephone s speaker To make a ringing intercom call 1 Lift the handset 2 Press an idle Intercom button You hear the intercom dial tone and the light next to the Intercom button is green steady 3 Dial the 2 digit extension number To make a voice signaled intercom call 1 Lift the handset 2 Press an idle Intercom button You hear the intercom dial tone and the light next to the Intercom button is green steady 3 Press and the 2 digit extension number Speak into the handset Your voice is heard on the other extension s speaker If the other extension is busy it will ring instead Feature Hints Auto Dial Allows each user to dial an intercom number with a single touch by storing the number on a button See Quick Dial in chapter 3 Calling Group Anyone can ring or voice signal a group of extensions at once For example if you need to talk to anyone in the sales group you can call all the phones in the group at the same time See Hotline You can set up a standard telephone as a Hotline When anyone lifts the receiver at a Hotline telephone an intercom call is automatically made to another specified extension See m Loudspeaker Paging This allows you to broadcast an anno
29. 2 i PARTNER Phone Controls Figure 2 1 Shows the buttons and displays on the PARTNER display telephone MLS Telephone Controls and Indicators Qu MLS 12D Display MLS 12D only Shows date and time when idle and the number being dialed During a call shows the duration of the call When in program mode shows progmn ming options Programmable Buttons snn 2 with lights B s MLS 12D and MLS 12 only D SS cee Can be programmed with dial code features or dialing sequences according 10 needs of user Dual Purpose Line Programmable Buttons MLS 6 has 4 buttons instead of 8 When connected to an outside line press to place and receive calls When not connected to an out side line button can be programmed to store dialing sequences or dial code features An MLS SS WG GWG GK peer 6 with 4 outside lines has no programmable but tons R Spkr Speaker Button Intercom a Ext Tumson Speaker so you can dial or monitor a call Intercom oh oh without lifting the handset See in this chapter Press either button to place an intercorn inside Volam bcos Using the Speaker and Microphone the Speaker and Microphone call to another extension na A of s o Ce HFAI Mic Microphone Button MLS 12D and MLS 12 only Press to talk without lifting the handset See in this chapter Using the Speaker and Microphone Message Indicator Indicator lights when someone si
30. All dial code features can programmed onto a button with a be programmed onto a button Since there are more features than buttons light each person should decide which features are most useful to him or her before assigning them to a button Immediately following table 3 1 are instructions on how to program a dial code feature onto a button 3 2 User Programmable Features Table 3 1 Dial Code Features What It Does Prevents your phone from ringing Outside callers hear ringing intercom callers hear a busy signal If you transfer a call and it is not answered and returns to you your phone will ring even if Do Not Disturb is on Feature Do Not Disturb Exclusive Hold Prevents any other extension from picking up a call you put on hold Gives you a dial tone without having to press the switchhook Many PBX Centrex features often require a Recall operation in order to work Recall will discon nect an intercom call Save Number Redial Saves the most recently dialed outside number maximum 20 digits per phone number After it is saved the number can be redialed any time until you save a different number Allows you to make calls before redial ing a number Redials the last outside number dialed max imum 20 digits per phone number Good for redialing a busy number Last Number Redial How to Use It Dial Code This feature must be 01 programmed onto a but ton with a light See instruc
31. Hold means you do not have to buy special adapters or addi tional phone lines to connect loudspeakers or an audio source m Interchangeable system components make the PARTNER Plus system easy to install maintain and upgrade If you use equipment that rebroadcasts music or other copyrighted materials you may be required to obtain a license from a third party such as ASCAP or BMI Or you can purchase a MAGIC ON HOLD system from AT amp T that does not require you to obtain such a license 1 2 Overview System Components Figure 1 1 on the next page shows a basic PARTNER Plus system A brief description of each component follows Control Unit The control unit is the heart of the PARTNER Plus system It consists of a backplane cover a processor module and one to four 206 modules 206 Module Each 206 module has jacks to connect a maximum of 2 outside telephone lines and 6 extensions Other telecommunications dev ices fax machines answering machines modems etc can also be con nected Each 206 module has a power indicator a green light that shows that the system is turned on Processor Module The processor module provides the intelligence that controls most of the system s features It also has an RCA jack for a music on hold audio source and a jack for a loudspeaker paging system MLS stands for Multi Line Series telephones so designated a AT amp TMLS 12D Telephone This phone has 12 buttons with lig
32. Lucent Technologies Bell Labs Innovations PARTNER Plus Communications System System Manager s Guide Lucent Technologies 999 506 142 formerly the communications Comcode 106431281 systems and technology Issue AT amp T units of AT amp T October 1990 Copyright 1990 AT amp T AT amp T 999 506 142 All Rights Reserved Issue 2 Printed in U S A October 1990 Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Federal Communications Commission FCC Interference Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manuals may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will have to correct the interference at his or her own expense Trademarks PARTNER is a trademark of AT amp T MLS 6 MLS 12 and MLS 12D are trademarks of AT amp T MAGIC ON HOLD is a registered trademark of AT amp T MERLIN is a registered trademark of AT
33. TNER telephone has a speaker which you can turn on by pressing Spkr The PARTNER display phone and the PARTNER 12 button telephone also have a microphone which you can turn on by pressing Mic When the green light next to the button is on the speaker or microphone is on On PARTNER phones that have a speaker and a microphone you can make and answer calls without lifting the handset by turning both the speaker and the microphone on When you turn on the speaker you will hear a dial tone Turn ing the speaker on and off is the same as lifting and replacing the handset On PARTNER phones that have a speaker only you can turn on the speaker to get a dial tone dial the call and hear the call ringing When the other party answers you must lift the handset to talk You can switch from the handset to the speaker and microphone by pressing Spkr and Mic and hanging up the handset To go from the speaker and micro phone to the handset lift the handset This feature allows you to automatically answer a voice signaled intercom call If you leave the microphone on all the time you can respond to a voice signaled intercom call without lifting the handset The incoming voice signaled intercom call will automatically turn on your speaker This is called Hands Free Answer on Intercom If the microphone is on and an outside call comes in press Spkr to answer the call Basic Call Handling with PARTNER Telephones 2 3 Basic Call Handlin
34. air it free of charge during the one year warranty period Simply call the Helpline at 1 800 628 2888 to ask for service Business Day service is standard during the warranty period for both the control unit and PARTNER phones Business Day service is performed during normal business hours However if you need 24 hour service protection during the warranty period on the control unit in case there is a major system failure you can purchase an Around the Clock service contract from your local AT amp T sales office 1 800 247 7000 Around the Clock service is not available for phones If you purchased or leased your system through an AT amp T authorized dealer contact your dealer for repairs If you purchased your system from AT amp T and you have a post warranty service contract AT amp T service is provided under the terms of that contract If you do not have a contract AT amp T service is provided on a time and materials basis by calling the Helpline at 1 800 628 2888 To eliminate unexpected repair costs after the warranty period you can purchase a post warranty service con tract from AT amp T A contract entitles you to unlimited service calls with no charge for parts and labor plus preferred dispatch priority Both Business Day and Around the Clock coverages of varying lengths are available To order a post warranty service contract please call 1 800 247 7000 If you leased your system from AT amp T Business Day service is included
35. ally want to change those settings as the needs of your business change For example your business may grow and you may need to add more lines or extensions to your system Or your local telephone company might upgrade from rotary dial to touch tone service in which case some of the procedures in your system will need to be changed Or you might simply want to change the system time to Daylight Savings Time In the following list of situations that require re programming the system the specific procedures are listed and briefly described For detailed instructions on how to actually change the settings refer to chapters 3 and 4 of the Installation and Programming Guide This section does not list all system procedures only those that are most commonly changed For a complete list of system procedures and settings see the Changing the System Clock You may have to change or reset the system clock for Daylight Savings Time after a prolonged power failure or after a complete system reset To change the system clock use the following procedures m System Date 101 Sets the month day and year m System Day 102 Sets the day of the week a System Time 103 Sets the hour Adding an Outside Line If you add an outside line to your system you may need to use the following procedures Line Assignment 301 Assigns the new line to specific extensions in the system Dial Mode 201 Identifies the new line as a ro
36. amming Guide m Night Service Group 504 a Night Service Button 503 System Password 403 optional Night Service button is here Figure 4 1 Night Service Button System Features 4 5 Turning On Night Service Turning Off Night Service Pickup Group 4 6 System Features To turn on Night Service without a password 1 Press the Night Service button on extension 10 The light is steady green Night Service is on To Turn On Night Service with a password 1 Press the Night Service button on extension 10 The light is flashing green 2 Enter the password The light is steady green Night Service is on To Turn Off Night Service without a password 1 Press the Night Service button on extension 10 The green light goes off Night Service is off To Turn Off Night Service with a password 1 Press the Night Service button on extension 10 The light is flashing green 2 Enter the password The green light goes out Night Service is off The Pickup Group feature allows you to create a group of extensions in which any outside call can be answered from any other extension in the system by dialing a special code In other words when an outside call rings in the Pickup Group you can answer that call from any extension by dialing a code You can create one Pickup Group The Pickup Group is typically used for a group of people who can handle each other s incoming calls Example A group
37. an AT amp T s obligation to repair replace or refund as set forth above is your exclusive remedy The limited warranties provided above do not cover damages defects malfunctions or product failures caused by m Failure to follow AT amp T s installation operation or maintenance instructions m Unauthorized modification or alteration of the PARTNER Plus system or its components m Product abuse misuse or the negligent acts of persons not under the reasonable control of AT amp T m Actions of third parties and acts of God other than power surges e g lightning This warranty applies to a PARTNER Plus system purchased directly from AT amp T or purchased directly from an authorized AT amp T Dealer Except as specifically set forth above AT amp T its affiliates suppliers and dealers make no warranties express or implied and specifically disclaim any warranties of merchantability or fitness for a particular purpose Except for personal injury the liability of AT amp T its affiliates suppliers and dealers for any claim loss damage or expense from any cause whatsoever regardless of the form of the action whether in contract tort or otherwise shall not exceed the lesser of direct damages proven or the repair or replacement cost of the PARTNER Plus system or the PARTNER Pius system s purchase price In no event shall AT amp T its affiliates suppliers or dealers be liable for incidental reliance consequential or any
38. and cannot do according to how each extension is programmed Instructions for completing the form are on the reverse side of the form We suggest you fill in a photocopy of the forms leaving blank originals in the book in case you need to distribute revisions in the future User Forms A 1 Bun SYSTEM SPEED DIAL NUMBERS To Dial On MLS model telephone press Feature Code On standard touch tone telephone press Code while receiving intercom dial tone CODE NAME COMPANY TELEPHONE NUMBER CODE NAME COMPANY TELEPHONE NUMBER CODE NAME COMPANY TELEPHONE NUMBER 20 40 60 21 41 61 22 42 62 23 43 63 24 D OO 25 s o S yy y SS 26 46 66 28 48 68 31 51 71 32 5 i T y y e 33 5o i yy a 34 e a E 35 55 75 36 56 76 38 a E 39 59 79 You can dial System Speed Dial codes with a at any time regardless of dialing restrictions placed on your extension Hint You can program your phone to store 20 more telephone numbers for your personal use See Personal Speed Dial Numbers on the Quick Reference card System Speed Dial numbers are programmed by the System Manager Report problems and suggested revisions to your System Manager SYSTEM EXTENSIONS To call another extension On MLS model telephone press Intercom Ext On standard telephone dial Ext while receiving intercom dial tone An X
39. at any time overriding all dialing restrictions except Line Use Restriction 302 even when Night Ser vice is on It is typically used to list emergency numbers such as doctor or police or service numbers suchas611 The emergency list holds up to 10 numbers Marked System Speed Dialing This is not a procedure See System Speed Dialing Dialing in this chapter This allows you to mark a system Speed Dial number so that it can override the above mentioned restrictions System Password 403 This procedure allows you to create a password that when entered enables a user to override all dialing restrictions except those imposed by Line Use Restriction 302 See Using the Password in this chapter Allowed Phone Number List 407 Allows you to create a list of numbers that an extension is allowed to dial despite the Outgoing Call Restriction and Disallowed Phone Number List procedures The PARTNER Plus system stores up to four different lists of up to 10 numbers each After creating allowed lists use the Allowed List Assignment 408 procedure to assign one or more of the lists to a specific extension Example You have restricted outside calling However there are certain business numbers such as suppliers repair services etc that your employ ees need to call Place these numbers on the allowed list The Night Service feature allows you to change how a group of extensions operate usually o
40. back If the person who refused the transfer does not hang up press the switchhook twice and you will be reconnected with the call To transfer a call with no announcement 1 While active on the call press the switchhook down once rapidly You hear the intercom dial tone The call is put on hold 2 Dial the 2 digit number of the extension to which you want the call transferred 3 Hang up If no one answers the call will ring back 6 4 Using Standard Telephones Making a Conference Call You can set up a conference call from a standard telephone that connects you and two other parties together at the same time All rules and considerations regarding conference calling with PARTNER telephones also apply to standard telephones Speed Dialing You cannot program Speed Dial numbers from a standard phone It must be done from extension 10 To add a second party to an existing call You are connected with the first party 1 3 Press the switchhook down once rapidly The first party is put on hold You hear the intercom dial tone To add an outside party dial 9 plus the outside number If the number is busy or does not answer hang up and the first party will ring back To add an inside party dial the 2 digit extension number If the extension is busy or does not answer press the switchhook down once rapidly and you will be reconnected with the first party When the second party answers press the swit
41. call You can use dialing restrictions to restrict calling activity on a fax machine For example you can use the Outgoing Call Restrictions 401 procedure to res trict the fax machine to local calls only For a more detailed discussion of dialing restrictions see chapter 4 Single Fax Machine CONTROL UNIT extension X The single fax machine setup is shown in figure 7 1 The fax machine has its own line Line A the number of which is published as the fax number The fax machine is connected to its own extension extension X To use All fax calls that come in on the fax line will be automatically answered by the fax machine When you send a fax the fax line will be automatically selected when you lift the handset on the fax machine If a fax call comes in on a line other than the fax line you can transfer the call to the fax extension see in this section Frransferring a Call to the Fax Machine I you have programmed a Fax Management button you can transfer the call with a single touch as well as monitor the status of the fax machine see in this n E To Program 1 Use Line Assignment 301 to assign only line A to extension X 2 Set Automatic Privacy 304 for extension X to on 3 Use Fax Machine Extensions 601 to designate extension X as a fax extension 4 Set the Line Ringing Options for line A on extension X to immediate ring On all other extensions set line A to delayed rin
42. ce 109 V1 allowed 2 not allowed Dial Mode 201 v 1 touch tone 2 rotary Line Type 202 VY 1 CO outside line 2 PBX Hold Disconnect Time 203 V 1 long 450 msec 2 short 50 msec Line Assignment 301 Vv 1 assigned 2 not assigned Line Use Restriction 302 JY 1 no restriction 2 outgoing only 3 incoming only 4 no access Display Language 303 VY 1 English 2 Spanish 3 French Automatic Privacy 304 1 assigned v2 not assigned Abbreviated Ringing 305 lt v 1 active on one ring 2 not active off repeated ringing Copy Settings 399 Enter source extension followed by target extension v Factory Setting Procedure Outgoing Call Restrictions Toll Call Prefix System Password Disallowed Phone Number Lists Disallowed List Assignment Emergency Phone Number List Allowed Phone Number Lists Allowed List Assignments Pickup Group Extensions Calling Group Extensions Night Service Button Night Service Group Fax Machine Extensions Music On Hold Hotline Doorphone 1 Extension Doorphone 2 Extension Doorphone Alert Extensions System Reset Programming Saved Code 401 402 403 404 405 406 407 408 501 502 503 504 601 602 603 604 605 606 728 Valid Entries Z 1 no restriction 2 inside only intercom 3 local only intercom plus local outside v 1 0or1 plus area code 2 area code only E
43. ces means you do not have to buy extra lines or expensive adapters to connect devices such as standard touch tone and rotary telephones answering machines and fax machines to the PARTNER Plus system Fax Management feature lets users monitor fax machines from their tele phones and transfer calls to them with a single touch Dialing restriction features allow you to control telephone activity and keep phone bills down by restricting the kinds of calls your users can make including long distance calls and calls to 900 number chat lines Programmable telephone buttons give quick and convenient use of call handling features such as Last Number Redial Do Not Disturb Auto Dialing and Privacy m Quick Dialing allows users to dial frequently called numbers by dialing a short code or pressing a single button Group features allow users to call or page a group of phones simultaneously and to automatically pick up calls ringing at a group of extensions Night Service prevents unauthorized use of telephones after normal busi ness hours while allowing incoming calls to be answered m Hotline feature lets you create a special hotline telephone that automatically calls a predetermined extension when someone lifts the handset Doorphone feature lets you screen visitors from your phone without having to walk to and from a normally locked door Direct connection of a loudspeaker paging system and an audio source for Music On
44. cher s phone on the other side of the glass For instructions on programming a Hotline see the following procedures in chapters 3 and 4 of the Installation and Programming Guide Hotline 603 a Automatic Line Selection The Hotline extension s Automatic Line Selection must be programmed to Intercom only a Line Assignment 301 Use this procedure to make sure that no outside lines are assigned to the Hotline extension a Calling Group Extensions 502 Use this procedure to remove the Hot line extension from the Calling Group Using the Password If a password has been programmed for the system you can use the password to override all dialing restrictions except those imposed by Line Use Restriction 302 You must enter the password for each call you want to make To program a password use the System Password 403 procedure See chapter 3 in the Installation and Programming Guide To enter the password Before lifting the handset or turning on the speaker 1 Press Hold 2 Enter the password 3 Press an outside line button 4 Lift the handset and dial the number System Features 4 9 Changing System Settings 5 i All system programming procedures are identified by a and a 3 digit number See chapter 3 of the Installation and Programming Guide for detailed instructions Although your PARTNER Plus system was programmed to meet your requirements at the time it was installed you may occasion
45. chhook down once rapidly You are now connected with both parties To drop the second added party from a conference call 1 Press the switchhook down once rapidly The last added party is dropped To dial a Personal or System Speed Dial number 1 Lift the handset You hear the intercom dial tone Press plus the 2 digit Speed Dial code The system automatically selects an outside line and dials the Speed Dial number Using Standard Telephones 6 5 Using Dial Code Features You can use several dial code features with a standard touch tone telephone by pressing instead of Feature See table 6 1 Table 6 1 Dial Code Features with Standard Phones Feature How to Use It Recall Press 0 3 Last Number Redial Press 0 5 Touch Tone Enable Press 0 8 Message Light On Press 0 9 plus ext number Message Light Off Press 1 0 plus ext number You cannot use Do Not Disturb Exclusive Hold Save Number Redial or Privacy with standard telephones To use a dial code feature on a standard touch tone telephone You cannot use dial code features from a rotary telephone If you are not on a call 1 Lift the handset You hear the intercom dial tone 2 Dial plus the 2 digit dial code If you are on an outside call 1 Press the switchhook down once rapidly You hear an intercom dial tone and the call is put on hold 2 Press plus the 2 digit
46. co workers are trained in basic call handling programming a telephone with the proper features and using those features effectively In short the system manager helps the staff get the most out of their telephones To help with this task give each telephone user a Quick Reference Card and filled in copies of the Speed Oi Nuno om an form and the Extension Programming information form both found in lf anyone on your system uses a standard rotary or touch tone phone they should also get a copy of Using Standard Telephones m Change the System The PARTNER Plus system changes easily to accommodate expanding needs This guide will help you accomplish whatever system changes you need to make whether they be reprogramming or adding equipment and lines Solve Problems If the system should malfunction you may be able to solve the problem by following the steps provided Pamo Troubleshooting This chapter can also help you with problems co workers may have using their telephones Overview 1 1 Features and Capabilities Se a ae ae a ee The PARTNER Plus system is a digital telephone system that can connect as many as 8 telephone lines with up to 24 extensions It is sophisticated and powerful yet it is easy to use and can readily change to accommodate your growing needs Display assisted programming makes it easy to reconfigure the system yourself when you need to m Direct connection of standard telecommunications devi
47. cturer s instructions lines 267F2 bridging t optional Modem i ech ae terminal xX l i OS Bites ce telephone optional To Program Use Line Assignment 301 to assign one or more lines to extension X Set Automatic Privacy 304 for extension X to on Set Automatic Line Selection for extension X to outside lines first Set Line Ringing Options for all lines assigned to extension X to no ring Remove extension X from the Calling Group 502 the Pickup Group 501 and the Night Service Group 504 akon a Figure 7 10 Standalone Modem Using Optional Equipment 7 15 Modem Pool You can set up your PARTNER Plus system as a small data switch that allows several people to simultaneously use a single on premises computer figure 7 11 To install Plug each modem connected to the computer into its own extension To use Any extension with a modem can dial into the computer by making a call to the Calling Group It will be connected to the first available modem 267F2 bridging PC CONTROL adapter modem or UNIT terminal nena ven telephone optional ext W modem COMPUTER To Program 1 Set Automatic Privacy 304 for extensions V W X Y and Z to on 2 Use Line Assignment 301 to remove all lines from extensions W X Y and Z 3 Use Calling Group 502 to put all the modems connected to the computer extensions W X Y Z into the Calling Gr
48. dding an intercom extension to a call you must wait 4 Press Conf again until the party answers before You can now speak with the first and second parties you press Cont to add the party 5 Return to step 2 to add one or two more parties To drop the last added outside call from a conference call 1 Press Feature 0 6 The outside call is dropped Notes m You can use System Speed Dial Personal Speed Dial or Auto Dial numbers to add calls to the conference m You should not add a busy or ringing outside call to a conference if you do all callers will hear the busy or ringing signal If you hear a busy signal or the 2 12 Basic Call Handling with PARTNER Telephones party does not answer reconnect with the held party by pressing the line button a You cannot transfer a conference call m You cannot join a conference call That is the conference initiator must add each party to the conference a You cannot add outside calls to a conference call if your system is pro grammed for Outside Conference Denial See chapter 3 in the Installation and Programming Guide Feature Hints Conference Drop If you make conference calls frequently you can pro gram the Conference Drop feature onto a button See Dial Code Features in chapter 3 m Quick Dialing You can use Speed Dialing or Auto Dialing to add parties to the conference call See Basic Call Handling with PARTNER Telephones 2 13 J oining a
49. dial code If you are using the Message Light On or Message Light Off feature you must also dial the extension number and then press the switchhook The system automatically returns you to the outside line you were on and then activates the feature For a complete description of what dial code features do and when to use them see Dial Code Features in chapter 3 6 6 Using Standard Telephones Using a Combination Extension For a combination extension use Automatic Line Selection to ensure that the extension con nects to an intercom not to an outside line when you pick up the handset A combination extension is a PARTNER telephone and a standard telephone that share a single extension For complete instructions on how to install a com bination extension see the Installation and Programming Guide figure 2 3 The following are examples of useful combination extensions a PARTNER phone plus standard telephone for power failure backup exten sions 10 16 22 and 28 a PARTNER phone plus answering machine with built in phone a PARTNER phone plus fax machine with built in phone Using the telephones in a combination extension is fairly simple The main thing to understand is that the two telephones share a single PARTNER Plus extension in the same way several home telephones share a single number For example m Both phones share the same extension number m Both phones share the same voicepath that is
50. dicated function buttons basic call handling procedures are sometimes different from those for PARTNER telephones in addition the following actions cannot be performed at a standard telephone a Because a standard phone does not have line buttons you cannot make or answer a call on a specific line You can only make calls on automatically selected lines a You cannot join a call at another extension You cannot pickup a call on hold at another extension m You cannot enter program mode a You cannot use the System Password m You cannot use the following dial code features Do Not Disturb Exclusive Hold Save Number Redial or Privacy In addition a PARTNER phone cannot turn on a standard phone s message waiting light You must set the Automatic Line Selection to Intercom first for all standard telephones expected to make any intercom calls regardless of whether the standard phone is at an extension by itself or shares an extension with a PARTNER phone This means that when you lift the handset on a standard phone you are automatically connected to an intercom line Then to get an outside line dial 9 To set Automatic Line Selection see chapter 4 in the Installation and Programming Guide A feature phone is a standard telephone that has additional buttons other than the regular 12 key dial pad For example there are feature phones that have programmable auto dial buttons last number redial buttons hold button
51. e Recall feature works properly The Recall feature still disconnects calls Then The problem is solved Continue increasing the Recall Timer Duration by increments of 100 mil liseconds until the prob lem is solved Then The problem is solved Continue decreasing the Recall Timer Duration by increments of 100 mil liseconds until the prob lem is solved Troubleshooting 8 7 Calls on Hold Are Disconnected Possible Cause Hold Disconnect Do This Change the Hold Discon Calls on hold are no Then The problem is solved Time is programmed nect Time from short to longer disconnected incorrectly too long See chapter 3 in short the Installation and Pro gramming Guide Calls on hold still get Call 1 800 628 2888 disconnected The Hold Disconnect Time was already set to long Call 1800 628 2888 Call on Hold Hangs Up but Line Does Not Disconnect Do This If Then Abandoned calls on hold are disconnected Possible Cause Hold Disconnect The problem is solved Time is programmed incorrectly too long Change the Hold Discon nect Time from long to short See chapter 3 in the Installation and Pro gramming Guide Calls on hold still get Call 1 800 628 2888 disconnected The Hold Disconnect Time was already short Call 1 800 628 2888 8 8 Troubleshooting Phone Rings Back After Intercom Call with NO One a
52. e Use Restriction 302 This list is typically used for numbers such as doctor police or the boss s home number The emergency list holds up to 10 numbers Changing the Password If you want to change the password or program one when there was none before use the following procedure a System Password 403 Specifies a system password Any user can override dialing restrictions by entering the password Connecting the System to PBX or Centrex If you want to connect your PARTNER Plus system to a PBX or Centrex system see appendix A in the Installation and Programming Guide for instructions 5 4 Changing System Settings Using Standard Telephones 6 i Single line cordless phones and fax machines and answering machines with built in phones function the same way standard phones do as described in this chapter Programming Extensions for Standard Phones Using Feature Phones This chapter provides instructions for using standard single line touch tone or rotary dial telephones with your PARTNER Plus system You can connect standard touch tone or rotary dial telephones directly to the PARTNER Plus system without using expensive adapters or connecters Standard telephones can do many of the things that the PARTNER telephones can do and you can save money by using them in certain applications where a PARTNER telephone is not needed Because standard phones do not have PARTNER line buttons feature buttons or de
53. ension Using Standard Telephones 6 7 Using Optional Equipment 7 i This chapter provides suggestions for using and instructions for programming the industry standard single line telecommunication devices described in m Answering machines a a Credit card scanners In general there are many ways to setup this equipment the setup you choose depends upon your needs and the number of devices you have This chapter does not cover how to connect the optional equipment or how to perform the necessary programming For installation instructions see chapter 2 in the Installation and Programming Guide For detailed programming instructions see chapters 3 and 4 in the Installation and Programming Guide Using Optional Equipment 7 1 Fax Machines Using Dialing Restrictions 7 2 Using Optional Equipment You get several benefits from connecting a fax machine to your PARTNER Plus system One is that you can set up one or more fax machines in different ways to suit your needs as described below Another benefit is the Fax Management Button which is programmed on a PARTNER phone and allows you to monitor the status of a fax machine and to transfer calls to a fax machine with a single touch See in this section Different ways you can set up fax machines with the PARTNER Pius system are listed below The first two examples are the most basic and easy to use a Single fax machine Good for light or moderate fa
54. extension X to no ring Set the Automatic Line Selection for extension X to all lines Remove extension X from the Calling Group 502 the Pickup Group 501 and the Night Service Group 504 Fax 2 Receive 1 Use Line Assignment 301 to assign only line B to extension Y Set Automatic Privacy 304 for extension Y to on 3 Use Fax Machine Extensions 601 to designate extension X as a fax machine extension only if you want to monitor the machine via a Fax Management button Set the Line Ringing Options for line B on extension Y to immediate ring On all other extensions set the Line Ringing options for line B to delayed ring or no ring If Fax 2 has the Notify feature set the Automatic Line Selection for intercom first Remove extension Y from the Calling Group 502 the Pickup Group 501 and the Night Service Group 504 Figure 7 3 Send and Receive Fax Machines Using Optional Equipment 7 5 a Backup Fax Machine ext X FAX 1 primary fax line A to extension Y CONTROL designate extensions X and Y as fax lf your business absolutely depends on fax service if reliability is essential you can set up two fax machines so that one serves as a backup for the other In the example shown in figure 7 4 fax 1 is set up as the primary machine fax 2 is the backup If fax 1 runs out of paper or otherwise malfunction
55. fax 1 and fax 2 each works independently of the other Lines A and B are both dedicated fax lines the number or numbers of which are published as the fax number However if for any reason either machine does not answer a call the other machine will answer for it To use Use each machine as described under Single Fax Machine If either machine fails to answer the other machine will answer for it If a fax comes in on a line other than line A or line B you can transfer the call to either machine see in this chapter f you have pro grammed a Fax Management button you can transfer the call with a single touch as well as monitor the status of the fax machines see in this chapter Fax Management Button CONTROL UNIT Figure 7 5 Double Backup Fax Machines To Program Use Line Assignment 301 to assign only line A and line B to extensions X and Y Do not assign lines A and B to any other extensions Set Automatic Privacy 304 for extension X and Y to on Use Fax Machine Extensions 601 to designate extensions X and or Y as fax machine extensions For extension X set the Line Ringing Options for line A to immediate ring set the Line Ringing Options for line B to delayed ring For extension Y set the Line Ringing Options for line A to delayed ring set the Line Ringing Options for line B to immediate ring Set the Automatic Line Selection for
56. g Refer to chapter 4 in the Installa tion and Programming Guide Phone rings increasingly louder Phone still does not ring If Do Not Disturb is turned on If Do Not Disturb is not turned on Line Ringing is set for no ring or delayed ring Line Ringing is set for immediate ring Then Problem is solved Go to Possible Cause 2 Turn it off by pressing the programmed button Go to Possible Cause 3 Change programming if necessary Phone may be faulty Fol low troubleshooting pro cedure for Phone Has Lights but No Dial Tone Troubleshooting 8 5 Calls are Answered Automatically Problem A call rings once then disappears as if it were answered Possible Cause 1 An optional dev ice such as a fax machine answering machine or modem answers when it should not f us system is pro grammed incorrectly Do This Be sure the device is set to answer correctly If the device answers before it is supposed to adjust it to answer on a later ring If the device is not sup posed to answer calls at all turn its auto answer feature off Refer to the device s user manual or every optional device connected to your system be sure its extension s Line Ringing is set to delayed ring if it is set to immediate ring adjust the device to answer ona later ring fs The optional device was set properly The optional device was set impro
57. g Using the Handset or the Speaker A Word About Dial Tones As soon as your system is installed and programmed you can make and handle basic calls as described in this section Basic call handling involves using the buttons on the PARTNER phone that are permanently labeled such as Hold Conf Transfer and Intercom For instructions on how to handle calls using standard rotary and touch tone phones see The procedures in this section direct you to use the handset to make and answer calls However if you prefer to dial and conduct calls without lifting the handset you can use the speaker and the microphone instead If you have a PARTNER display phone or a PARTNER 12 button telephone leave the micro phone on all the time When you want to make or answer a call or when the instructions direct you to Lift the handset simply press Spkr If you receive a voice signaled intercom call while your microphone is on you will hear the caller s voice and be able to respond without lifting the handset or turning the peaker on For more detail on speakerphone operation see S Speaker and Microphone in this chapter You will encounter two different dial tones when making calls with the PARTNER Plus system Outside dial tone Generated by your local phone company indicates that you are connected with an outside line a Intercom dial tone Generated by the PARTNER Plus system indicates that you are connected wi
58. g or no ring 5 Set the Automatic Line Selection for extension X to line A only Omit line A from Automatic Line Selection on all other extensions 6 Remove extension X from the Calling Group 502 the Pickup Group 501 and the Night Service Group 504 fax line A Figure 7 1 Single Fax Machine Using Optional Equipment 7 3 Fax Line Saver If you don t use your fax machine enough to justify paying for its own outside line you can put the fax on its own extension if you don t mind manually transferring calls to it Figure 7 2 shows the setup To use The person at extension X answers a call and hears a fax machine sig naling on the other end Realizing that a fax call is coming in this person transfers the call to extension Y the fax machine extension To send a fax transmission in this configuration simply lift the handset on the fax machine an outside line will be automatically selected line A B C H CONTROL UNIT Figure 7 2 Fax Machine Line Saver 7 4 Using Optional Equipment To Program 1 2 Set Automatic Privacy 304 to on 3 Set Line Ringing Options for all lines on Set Automatic Line Selection for If you want to program a Fax Remove extension Y from the Calling Use Line Assignment 301 to assign all lines to extension Y extension Y to no ring extension Y to A B C etc Management Button use Fax Machine Ex
59. g such as telemarketing or phone surveys you can program a phone so that all its lines are out only The phone can make outside calls but not receive calls thereby preventing employees from receiving calls while working In only The extension can receive but not make calls on this line Example If part of your business involves taking phone orders you can set up one or more lines for in only Employees will be unable to make outgoing calls on those lines thereby keeping them open for incoming calls No access The extension cannot make or receive calls on this line However calls can be transferred to it The employee using this exten sion can also monitor calling activity on the line by looking at light indica tors Example The boss may have a private line that no one else can use However the boss may want his or her secretary to be able to see whether or not he or she is busy on the phone The secretary s phone could have the boss s line assigned to it but set for no access This would allow the secretary to see when the boss is on the phone It would also allow the boss to transfer a call to the secretary Outgoing Call Restriction 401 Defines the type of calls an extension can make There are two types of call restriction Intercom calls only i e cannot make outside calls a Local calls only i e cannot make toll calls Once you program a restriction for an extension it applies
60. g the same line One at a time unplug each outside line from the 206 module inside the control unit Plug it into a standard telephone and try to make a call If You can make a call The dial mode is already set correctly If you were able to call on the phone before If you cannot make calls from one phone on all lines If you cannot make calls using different phones The trouble appears on the standard phone The trouble does not appear on the standard phone Then The problem is solved Go to Possible Cause 2 Someone may have inten tionally changed the system s or extension s setting Check to see if this is true If you find out that no one has changed any system settings and GS B POSSET CWS Follow procedure for Phone Has Lights but No Dial Tone Possible Cause 1 Go to Possible Cause 4 There may be a problem with your outside line Report the trouble to your local phone company The trouble is with the control unit Call 1 800 628 2888 Phone Does Not Ring Possible Cause 1 Volume control set too low 2 Do Not Disturb feature turned on 3 Phone s Line Ring ing may be pro grammed for no ring or delayed ring Do This Press the volume control button to increase ringer volume Check to see if Do Not Disturb is turned on Check to see of phone s Line Ringing is pro grammed for no ring or delayed rin
61. gnals you with the Message Light On feature See Dial Code Features in Chapter 3 Volume Control Buttons Press to increase A or decrease W the volume of the ringer speaker and handset Q To adjust ringer volume while phone is idle and handsets on the phone press A or Q To adjust speaker volume while on a call press Spkr then press A or Y while listening through Messa Feature Press to enter program mode or use dial code ge Feature ABC DEF 2 3 features J Conf Conference Press to add other parties to your call ag Transfer i 7 8 9 Press to transfer a call to another extension Hola ij Q Press to put a call on hold for later retrieval af oo Q To adjust handset volume while on a call lift handset and press A or Y while listening Figure 2 1 PARTNER Telephone Controls Basic Call Handling with PARTNER Telephones Lights These light patterns apply only for buttons that have lines assigned to them Lights for unused buttons are always off Light patterns are different when the phone is in program mode There is a green and a red light next to each line button These lights work in different ways to show calling activity on each line Green lights indicate activity at your extension red lights indicate activity at other extensions The various light patterns are shown below Steady On A steady on light signifies a busy line When the green light is o
62. gs to answer light shows fax trouble when machine does answer light changes to fax busy Red steady Fax busy Fax machine is busy making or answering a call Green flash Fax calling An AT amp T fax machine with the Notify feature can call you after it receives a transmission See in this chapter Fax Machine s Notify Feature Green flutter Fax transfer return A call You transferred to the fax machine is returning Transferring a Call to the Fax Machine There are two situations in which you would want to transfer a call to your fax machine You might answer an outside call and hear a fax machine signaling A fax signal is a single beep sequence beep beep beep If you hear this you should transfer the call immediately to the fax machine extension a You might be on a call and the person to whom you are speaking has a fax machine connected to his or her phone and wants to fax you something You can receive the fax by transferring the call to the fax extension Tell the other party to wait until he or she hears the fax tone before pressing the Start button There are two ways to transfer the call to the fax extension a f you have a Fax Management button simply press the button m f you do not have a Fax Management button press Transfer plus the fax s extension number When the fax machine answers hang up Using the Fax Machine s Notify Feature Some AT amp T fax machines for examp
63. has no programmable buttons However any unused line button on a PARTNER 6 button phone can be used as a programmable button In fact any unused line button on any PARTNER phone can be used as a programmable button To program a dial code feature onto a programmable button on an indivi dual telephone 1 Press Feature 0 0 You are in program mode Press the button to which you want the dial code feature assigned On a PARTNER display phone the display shows what feature if any is currently assigned to that button Press Feature Enter the dial code See table 3 1 For example to program Last Number Redial enter 0 5 The button is now programmed To program more feature buttons repeat steps 3 and 4 To exit program mode press Feature 0 0 or lift the handset and replace it To remove a dial code feature from a programmed button 1 Press Feature 0 0 You are now in program mode Press the button from which you want the dial code feature removed On a PARTNER display phone the display shows what feature if any is currently assigned to that button Press Mic To clear another programmed button return to step 2 To exit program mode press Feature 0 0 or lift the handset and replace it User Programmable Features 3 5 Quick Dialing Features Each Auto Dial Personal Speed Dial or System Speed Dial number can contain up to 20 digits Auto Dialing You can
64. he phone that answered the call NOTE You cannot transfer calls to the Calling Group System Features 4 7 Loudspeaker Paging Hotline You must use a standard rotary or touch tone telephone for the Hotline extension 4 8 System Features You can connect a loudspeaker paging system directly to your system without having to buy additional jacks or phone lines Any phone can make an announcement over the loudspeaker paging system To make an announcement over the loudspeaker paging system 1 Lift the handset and press Intercom in either order Dial 7 0 If your paging system is an AT amp T PagePac 6 speak into the handset Your voice is heard through the system If your paging system is an AT amp T PagePac 6 Plus dial 1 to make an announcement in zone 1 dial 2 for zone 2 dial 3 for zone 3 dial 4 for zones 2 and 3 dial 5 for zones 1 and 3 dial 6 for zones 1 and 2 dial z for all zones Speak into the handset Your voice is heard through the system If you have a paging system other than a PagePac 6 or Pagepac 6 Plus follow the manufacturer s instructions The Hotline feature allows you to create a Hotline extension Lifting the handset on a Hotline extension automatically makes an intercom call to another predeter mined extension Example Many supermarkets install a Hotline phone near their meat counters When customers lift the handset on the Hotline phone they automatically ring the but
65. hine to answer on first only fax line A to extension Y ring 3 Set Line Ringing Options for line A at 3 Adjust answering machine to answer on extension Y to delayed ring third or fourth ring 4 Record appropriate message on 4 Record appropriate message on answering machine answering machine 5 Remove extensions X and Y from the 5 Remove extension X from the Calling Calling Group 502 the Pickup Group Group 502 the Pickup Group 501 Hoody and the Night Service Group and the Night Service Group 504 Figure 7 9 Answering Machine Backup for Fax Machine 7 14 Using Optional Equipment Modems 68 i s There are two ways to use modems with your system m Stand alone modem This allows you to dial out into the phone network to connect with computer bulletin boards and other data services Modem pool Uses your PARTNER Plus system like a data switch Allows several users to simultaneously use an on premises computer Modems can connect directly to an extension jack without an adapter To con nect modems to the system see chapter 2 in the Installation and Programming Guide Stand Alone Modem A modem and a terminal allow you to dial out and connect to computer bulletin boards and other data services The setup is shown in figure 7 10 Note that the 267F2 bridging adapter and telephone are optional and can be used if you want the terminal to share an extension with a phone To use Follow the modem manufa
66. hone Telephone mounting cords D4BU Connects phone to wall ba jack err or directly to 206 module ext jack Specify length 2 7 or 14 foot 14 foot standard For 25 foot specify D4DF cord Telephone mounting extension cords Extends the D4BU mounting cords Specify length 14 25 50 75 or 100 foot Tolocate the AT amp T PhoneCenter Store nearest you see the listing in your local telephone directory s white pages under AT amp T or call 1 800 222 3111 To locate the nearest AT amp T Authorized Dealer call 1 800 247 1212 Table B 1 Sources of Additional Equipment and Replacement Parts U S B 2 Product Ordering Information Index 206 module A Abbreviated Ringing Accessories to Allowed Phone Number List Allowed Phone Numbers adding or removing 5 3 Answering a call at your extension 2 7 6 3 ringing at another_extension Answering machines Auto Dial numbers 3 6 to 3 8 3 9 fto 3 10 __ Auto intercom see Auto Dial numbers Automatic Line Selection Automatic Privacy Bells 1 6 Busy lamp field see Auto Dial numbers C Call handling with PARTNER phones 2 5 fto with standard phones 6 1 fto Calling extensions simultaneously Calling Group Calling intercom inside Calling outside 2 5 6 3 Call timer 2 5 Capabilities system E Components system 1 3 1 4 Conference call making a Confere
67. hts on the modules are ON but the trouble remains The green indicator lights on the modules are OFF Any green indicator lights on the modules are OFF or FLASHING The appliance does not work The appliance works Then The problem is corrected Call 1 800 628 2888 Go to Possible Cause 2 Call 1 800 628 2888 The outlet is faulty If pos sible plug the control unit into a different outlet Check fuse box or call an electrician Call 1 800 628 2888 Phone Has Lights but No Dial Tone Possible Cause 1 Faulty telephone 2 Bad telephone cord 3 Bad adapter or combination device Do This Unplug the cord from the base of the problem phone and plug it into a phone that works Unplug the cord from the base of the phone and the wall jack Replace it with a cord that works If the phone is part of a combination extension with another phone or device unplug the adapter from the wall jack Unplug the phone s cord from the adapter and plug it directly into the wall jack If The other phone works The other phone does not work If the phone works If the phone does not work and it is part of a combination extension If the phone does not work and it is not part of a combination extension The phone works The phone does not work Then The old phone was faulty Call 1800628 2888 to arrange for a replacement Go to Poss
68. hts which because they can handle more include eight buttons for outside lines or programmable features two inter than one outside line com buttons two lighted programmable buttons and six additional pro grammable buttons without lights it has a built in speaker and microphone and a display that shows the date time the number dialed programming messages when in the program mode and the amount of time elapsed dur ing a call In order to program the system you must install an MLS 12D phone at extension 10 Throughout this guide the AT amp T MLS 12D telephone is referred to as the PARTNER display phone a AT amp T MLS 12 Telephone This telephone is identical to the MLS 12D tele phone except that it has no display Throughout this guide the AT amp T MLS 12 telephone is referred to as the PARTNER 12 button phone a AT amp T MLS 6 Telephone This telephone has six buttons with lights which include four buttons for outside lines or programmable features and two intercom buttons It also has a built in speaker Throughout this guide the AT amp T MLS 6 telephone is referred to as the PARTNER 6 button phone Overview 1 3 PARTNER Display Phone MLS 12D PARTNER 12 Button Phone MLS 12 control unit PARTNER 6 Button Phone MLS 6 Circuit Breakers 206 modules Outside line jacks Paging jack Power indicators ete 206 modules Extension jacks RCA Music on Hold jack Inside the Control Unit Figure
69. ible Cause 2 The cord is bad Call 1 800 628 2888 to arrange for a replacement Go to Possible Cause 3 Call 1 800 628 2888 There is a problem with the other device attached to the extension or the bridging adapter Replace the other device If the problem is still not fixed call 1 800 628 2888 Call 1 800 628 2888 Troubleshooting 8 3 ee Trouble Making Outside Calls Trouble making outside calls could be one of the following a You hear a dial tone but the dial tone continues as you try to dial a You hear a dial tone the dial tone cuts off when you dial but the line does not ring a You hear a busy signal as you dial a You hear nothing at all Possible Cause 1 Local phone com pany changed ser vice from rotary to touch tone omeone may have changed your Call Restriction set tings Local phone com pany is not accu rately receiving the dialing signals 4 Local phone com pany wiring is faulty 8 4 Troubleshooting Do This If your system was setup for rotary service find out if your local telephone company has changed to touch tone If it has changed you must change the Dial Mode 201 from rotary to touch tone See chapter 3 in the Installation and Programming Guide Find out were you able to make a call without any trouble before Isolate the problem Make calls on the telephone using different lines Then make calls on different phones usin
70. ide call a Two rings RING RING RING RING RING RING means you are receiving an intercom call a Three rings RING RING RING RING RING RING RING RING RING means you are receiving a transferred call or that a call you transferred was not answered and is returning to you Using Standard Telephones 6 3 Putting a Call on Hold To put a call on hold You cannot put a call on While active on the call Exclusive Hold at a standard phone 1 Press the switchhook down once rapidly You hear the intercom dial tone The call is on hold Do not hang up the handset while the call is on hold f you do hang up the handset the phone will ring Answering the ring will reconnect you with the held call To retrieve a call from hold 1 Hang up The call rings back 2 Lift the handset You are reconnected with the held call Transferring a Call To transfer a call with an announcement 1 While active on the call press the switchhook down once rapidly You hear the intercom dial tone The call is put on hold 2 Dial the 2 digit number of the extension to which you want the call transferred 3 When someone answers announce the call If the call is accepted hang up If no one answers press the switchhook down once rapidly and you are reconnected with the caller If the call is refused wait for the person who refused the transfer to hang up Then hang up and the call will ring
71. ignment 301 to assign all the lines to extension X that you want the answering machine to cover CONTROL Fe pee UNIT Set Line Ringing Options for all lines assigned to extension X to immediate ring Adjust the answering machine to answer according to your needs For example after 4 rings in the daytime after 1 ring at night Remove extension X from the Calling Group 502 the Pickup Grou 501 and the Night Service Group 504 Figure 7 6 Single Answering Machine Using Optional Equipment 7 11 Multiple Answering Machines If a single answering machine cannot handle all your calls you can setup two or more machines to answer figure 7 7 A setup such as this might be used by a movie theater to announce movie times to people calling for information To retrieve messages Go to the machines to manually play back messages From inside the system make an intercom call to an answering machine extension When the machine answers dial its message retrieval code From outside the system call in on any line assigned to the machine When the machine answers dial its message retrieval code Note however that when calling in from outside you can only retrieve messages from the first machine that answers To Program Aj BIC j 1 Use Line Assignment 301 to assign lines all the lines to extensions X Y and Z that you want the machines to cover 2 For extension X set Line Ringing opt
72. in your lease To upgrade to Around the Clock service call 1 800 247 7000 If you purchased or leased your system through an AT amp T authorized dealer contact your dealer for repairs 9 2 Maintenance and Customer Support AT amp T Limited Warranty and Limitation of Liability AT amp T warrants to you that your PARTNER Plus Communications System will be in good working order when you take title and that it will remain in good working order for a period of one year the warranty period or AT amp T will at its option repair or replace the system component that is not in good working order Any repair or replacement components may be new or refurbished and will be pro vided on an exchange basis If AT amp T determines that your PARTNER Plus sys tem cannot be repaired or replaced AT amp T will refund the purchase price of the PARTNER Plus system to you If you purchased your PARTNER Plus system directly from AT amp T AT amp T will perform warranty repair on your premises in accordance with the terms and conditions of AT amp T s Business Day or Around the Clock warranty plans The details of AT amp T s warranty plans may be obtained from AT amp T by calling 1 800 247 7000 If you purchased your PARTNER Plus system from an AT amp T authorized dealer you will be covered by AT amp T s Authorized Dealer Warranty Plan during the warranty period Contact your Authorized Dealer for details of AT amp T s Authorized Dealer Warranty Pl
73. ions for line A to immediate ring lines B and C to delayed ring For CONTROL extension Y set Line Ringing Options UNIT for line B to immediate ring lines A and C to delayed ring For extension Z set Line Ringing Options for line C to immediate ring lines A and B to delayed ring ext ext 3 Adjust all answering machines to x Z answer on the same number of rings ANG 4 Remove extensions X Y and Z from ANS ANS the Calling Group 502 the Pickup MASH MACH MACH Group 501 and the Night Service 3 Group 504 igure 7 7 Multiple Answering Machines 7 12 Using Optional Equipment Personal Answering Machine A personal answering machine is used to answer all the calls that ring on the lines at a certain extension figure 7 8 It is useful for the following situations m When the extension receives a lot of intercom calls m When outside calls come through a receptionist and are transferred to the extension a When an extension has a private line To retrieve calls m From inside the system make an intercom call to the extension When the machine answers dial the retrieval code a From outside the system call in and have someone transfer you to the exten sion When the machine answers dial the message retrieval code Or call in when no one will answer before the answering machine does CONTROL UNIT 267F2 bridging adapter Figure 7 8 Perso
74. lace it You are now out of program mode The Auto Dial number is stored and ready to use To remove an Auto Dial number from a programmable button i Press Feature 0 0 You are now in program mode Press the programmable button from which you want the Auto Dial number removed On a PARTNER display telephone the display shows what number if any is currently assigned to that button Press Mic To clear another programmable button return to step 2 To exit program mode press Feature 0 0 or lift the handset and replace it User Programmable Features 3 7 To dial an Auto Dial number You can dial an Auto Dial number while on an outside call For 1 Press the programmable button on which the Auto Dial number is pro example you can do this to dial grammed an account number for an A line is automatically selected the speaker comes on and the Auto Dial number automatic banking service How ever you cannot dial an Auto Dial number while on an intercom call dials automatically If you want to call on a specific line press the line button before pressing the Auto Dial button Personal Speed Dialing Personal Speed Dialing allows anyone to store up to 20 numbers that can be dialed with only three button presses This is different from Auto Dialing which allows you to dial a number with a single button press Personal Speed Dial numbers are stored into memory and assigned a 2 digit code from 80
75. le models 9025FX and 9035FX have a feature called Notify After such a machine receives a fax call it automatically dials a number and plays a recorded message such as You have just received a fax If you need to know exactly when a fax comes in or if your fax machine is located in an isolated part of your building you can use Notify in any of the following ways m Program the fax machine to make a ringing or voice signaled intercom call to an individual extension or to a Calling Group Program the fax machine to dial x plus the extension number for a voice signaled call 7 1 for a call to the Calling Group a Program the fax machine to turn on the Message light at someone s exten sion by dialing 1 0 9 plus the extension number Program the fax machine to dial 7 0 to make its recorded announcement over your loudspeaker paging system For all of the above examples program the fax machine extension s Automatic Line Selection for Intercom first followed by whatever outside lines you want to assign to it If the machine has an auto dial feature program a 9 pause pause before each auto dial number When manually making a call dial 9 to get an outside line For instructions on how to set the Automatic Line Selection see chapter 4 in the Installation and Programming Guide Using Optional Equipment 7 9 Answering Machines You can use an answering machine to answer calls at night when no one
76. ll ring automatically Instructions Rings Ext Doorphones The following doorphones are connected to our system When someone presses the button at a doorphone the extensions shown will ring automatically with unique DING DONG ringing Rings Ext Instructions ee ee INSTRUCTIONS We suggest using this form as a training aid to communicate to your staff how their extensions are programmed in the system To avoid com pleting an entire form for each user first use one form to fill in information that applies to everyone photocopy enough of them for each user and finally complete the individual forms All the information you need is already shown on forms A C and D in the System Planner and the instructions below tell you whereto find the information in the Planner Line Assignments s and Ringing Transfer Return Rings Outside Conference Restriction Form A2 Check box next to each line assigned to this extension Form A1 If you wish describe the line with a telephone number etc Form A2 Line Use Restrictions Check the appropriate box for any restricted line O Place Calls Outgoing Calls Only Answer Calls Incoming Calls Only N Monitor Calls No Access to Line Form A2 Line Ringing Options Check appropriate box if any of the lines are Delayed Ring D or No Ring N Form A1 sections 7 and 9 If any line is Centrex or PBX enter the dial out code example
77. m to program Privacy on a programmable button see p 4 Quick Reference Q Pickup Group You are in this group An outside call ringing at your phone can be answered by any other extension See p 6 Quick Reference Q Calling Group You are in this group Anyone on the system can place a single call to all extensions in your group simultaneously If you pick up first you will be connected to the call See p 6 Quick Reference EXTENSION PROGRAMMING INFORMATION PARTNER Plus Communications System Q Outgoing Call Restrictions You cannot make these kinds of calls QO Long distance toll calls extension is programmed for local only Q Outside calls extension is programmed for inside only However you can call these numbers if you have an outside line Q Allowed Phone Numbers Q see separate list Q Disallowed Phone Numbers Following are numbers you cannot call U see l separate list Q Emergency Phone Numbers You can dial these numbers at any time regardless of any dialing restrictions Q Night Service Your extension is in the Night Service Group Q After hours all lines will ring immediately when calls come in You can only dial Emergency numbers or Marked System Speed Dial numbers Q After hours all lines will ring immediately and you can dial normally Q Hotlines The following hotlines are on our system When someone picks up the handset of a hotline phone the extension shown wi
78. n your extension is busy on that line When the red light is on someone at another extension is busy on that line Off off continuously An off light signifies an idle line or an unused button Flash Ese ee A flash pattern long off long on signifies a ringing call When the green light flashes a call is ringing on that line at your extension When the red light flashes it means that the line is ringing but not at your extension Wink m A wink pattern long on short off signifies a call on hold When the green light winks a call is on hold at your extension When the red light winks a call is on hold at another extension Flutter m A flutter pattern short on short off signifies a call on Exclusive Hold only you can retrieve the call When the green light flutters a call is on Exclusive Hold at your extension Broken Flutter u A broken flutter short on and off followed by long off signifies fax trouble when the button is programmed as a Fax Management Button see Management Button in chapter 7 Alternate Red Green Flash n An alternating red and green flash red on green on red on green on appears on both extensions on a joined call It also appears on an extension connected in a conference call These light pattern definitions are used throughout this guide 2 2 Basic Call Handling with PARTNER Telephones Using the Speaker and Microphone Hands Free Answer on Intercom HFAI Every PAR
79. n have another user pick the call up at another extension by pressing the line button they see it as winking red of the held call To transfer a call with no announcement 1 While active on a call press Transfer You hear the intercom dial tone The call is put on Hold 2 Dial the 2 digit number of the extension to which you want the call transferred 3 Hang up If no one answers the call will ring back at your extension Feature Hints One Touch Transfer If you program an intercom number onto a button you can transfer calls to that extension simply by pressing the button See Quick Dialing Features in chapter 3 Notes You cannot transfer calls to the Calling Group see page 4 7 m When you transfer a call to another extension from a PARTNER display phone the extension number you transfer the call to briefly appears on the display If that extension does not pickup within a certain number of rings the call will ring back at your phone with the transfer ring pattern and the extension number will again briefly appear on the display Your system is set at the factory to return a transferred call after it rings four times You can change this number if you need to See Transfer Return Rings in the Installation and Programming Guide chapter 3 Basic Call Handling with PARTNER Telephones 2 11 a Making a Conference Call A conference call connects up to five parties including the conference
80. nal Answering Machine To Program 1 Set Line Ringing Options for all lines assigned to extension X to delayed ring 2 If the lines assigned to extension X are also assigned to other extensions adjust the answering machine to answer on the third or fourth ring so that it does not answer calls before someone else can Using Optional Equipment 7 13 Answering Machine Backup for Fax Machine If you have a fax machine and do not want to let an incoming fax call go unanswered because the fax machine is out of paper you can back up the fax machine with an answering machine In this setup figure 7 9 if for any reason your fax machine does not answer the call is switched over to the answering machine The answering machine plays a message like The fax machine is busy please call back in five minutes You can install the answering machine in two different ways the answering machine and fax machine can each go on their own extensions or they can share the same extension via an AT amp T 267F2 bridging adapter Answering Machine and Fax on Answering Machine and Fax on Separate Extensions Same Extension fax line A fax line A CONTROL UNIT bridging adapter To Program To Program 1 Program Fax Machine Extensions 1 Program Fax Machine Extensions 601 as described under Single Fax 601 as described under Single Fax Machine Machine 2 Use Line Assignment 301 to assign 2 Adjust fax mac
81. nce Drop Conference outside restriction Control unit Controls PARTNER telephone 2 41 sd Cordless phones 6 1 Credit card scanners D Dial code features a a Dial code features using 3 3 2 to 3 4 sa Jes Do Not Disturb 3 3 o O Doorphones Drop Conference Emergency Phone Number List HABS Erasing programming e eee e Exclusive Hold 2 9 3 3__ oo y Extension Le Information form JA 3 ss Extensions adding 5 2 Extension combination Extra alerts Fax machines using 1 5 7 2 to 7 9 _ o Z Fax Management button 7 8 Cd Featurephones 6 1 i y Features dial code quick dialing 3 system aa SN user programmable to G Groups Calling Night Service 4 4 to 4 5_ __ S Pickup IN i H Hands Free Answer on Intercom HFAI Headsets 1 6 Indicators PARTNER telephone 2 1 lt Industry standard devices See Standard devices Inside call making 2 6 6 3 Intercom button Intercom call mangles Intercom status 3 J Jacks 1 4 OO O O Joining a call L Last Number Redial 3 3 S Light patterns general description intercom auto dial button 3 7 Z lt OO O Line Assignment Line buttons Line reserve 2 Line Ringing Options 2 Line Use Restriction4 3 ooo Lines adding to system 5 1_ ooo Loudspeaker Paging 4 8 Loudspeaker paging systems
82. nter 4 digit password Create up to 4 lists with up to 10 entries for each list each entry having up to 12 digits 1 assigned y2 not assigned Enter up to 10 numbers of up to 12 digits each Create up to 4 lists with up to 10 entries for each list each entry having up to 12 digits 1 assigned y2 not assigned vZ 1 assigned 2 not assigned Z 1 assigned 2 not assigned 1 assigned 2 not assigned 1 assigned 2 not assigned 1 assigned y2 not assigned v 1 active 2 not active enter of hot line ext followed by of alerted ext enter ext 12 15 18 21 24 27 30 33 enter ext 12 15 18 21 24 27 30 33 v1 notan alert 2 doorphone 1 alert 3 doorphone 2 alert 4 both doorphones alert Entering code initiates reset
83. of word processors work in a large room separated by cubi cles If any one of the word processors is away from his or her desk anyone else in the group can answer an incoming call without knowing whose phone is ringing simply by pressing Intercom plus the Pickup Group dial code Another way to use this feature is to leave all extensions in the Pickup Group This allows anyone on the system to answer any ringing phone The PARTNER Plus system comes preset with all extensions in the Pickup Group If you want to customize a Pickup Group use the Pickup Group Exten sions 501 procedure to remove extensions from the group until only those you want in the group remain For detailed instructions on how to program this pro cedure see chapter 3 in the Installation and Programming Guide Answering a Call to the Pickup Group Calling Group Making a Call toa Calling Group You can program Intercom 7 1 onto a programmable button to call the Calling Group with a sin gle touch To answer a call to the Pickup Group When an extension in the Pickup Group is ringing 1 Lift the handset at any extension 2 Press Intercom 6 6 The Calling Group feature allows you to make an intercom call either ringing or voice signaled to an entire group of extensions simultaneously If one exten sion in the group answers the call the ringing stops at the other extensions in the group You can create one Calling Group Example One way
84. om extension 10 you can program up to 60 numbers in the system s memory that any user can dial Each System Speed Dial number is assigned a 2 digit code The number is dialed by pressing Feature plus the 2 digit code System Speed Dialing is covered in IMPORTANT When programming and or testing emergency numbers such as 911 or other emergency services 1 Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up 2 Perform such activities during the off peak hours such as early morning or late evening Auto Dialing allows any user to dial a number with a single touch To use the Auto Dial feature you must first program the number onto a programmable but ton You can program both outside numbers and intercom numbers for Auto Dialing There are added benefits when you store an intercom number for Auto Dialing They are One Touch Transfer You can transfer a call to an extension simply by pressing the Auto Dial button a Intercom Status You can monitor the calling activity at another extension by programming the extension onto a button with a light The light patterns next to the button show the activity at the extension Table 3 2 shows what each light pattern means 3 6 User Programmable Features You can also program an Auto Dial number onto an extension while working from extension 10 See chapter 4 in the Installation and Programming Guide You can also use this proced
85. ones Telephone orders can be placed by calling 1 800 222 PART Product Ordering Information B 1 ee To use the table first locate the item you want A triangle A indicates where you can obtain it SOURCE US AT amp T AT amp T AT amp T AT amp T AT amp T Catalog Sales General Business PhoneCenter Authorized National Parts Sourcebook Systems Sales Store Dealer Sales Center 800 451 2100 800 247 7000 600 222 PART Control Unit and Wiring Processor module E o e o A E ee tT 206 module two line jacks 6 ext jacks two 7 foot line cords two 267F2 bridging adapters and installation instructions Backplane a ea ey a eer es System cover a ae ces ey Oran lew Cee AC power cord Line cords D2R Connects Control Unit to Network Interface clear color Specify length 7 standard length 14 or 25 foot 267F2 bridging adapter Connects 2 devices to one extension MLS Model Telephones and Accessories MLS 12D telephone with display black or white Do o a Joo a ee a a y O MLS 12 telephone no display black or white Do oa o o a S a S a e O MLS 6 telephone no display black ot white B E eee ae ee ee es ere Telephone stand black or white Button label package specify telephone model 12 labels with clear plastic cover Handset K2S1 blackorwhite 00 K2S1 black Handset K2S1 blackorwhite 00 white Handset cords 9 foot black or white coiled connects handset to telep
86. origina tor in a single call You can connect both outside calls and intercom calls in a conference call however the call cannot include more than two outside parties During the conference call any inside party can exit the call at any time simply by hanging up However if an outside party hangs up during a conference call the callers that remain on the conference will hear a dial tone A PARTNER Plus system feature called Conference Drop removes the last added outside party from a conference call Therefore when setting up a conference call plan care fully If you have two outside parties on a conference call and you think that one of those parties may exit the call before the other add that party last so that you can remove it using Conference Drop while maintaining the connection with the other parties The conference originator can put his or her end of the call on Hold during the conference Other parties can continue to talk while the call originator is on Hold Other inside parties cannot put their extensions on Hold When the conference originator hangs up the conference is disconnected To setup a conference call 1 Set up the call to the first party You can call the party or pick up the call from Hold or answer an incoming call You are connected with the first party 2 Press Conf The first party is now on Hold 3 Set up the call to the second party You are connected with the second party If you are a
87. ou plug the cord in Replace problem phone with another PARTNER display phone The display still does not Follow procedure for work Phone Has Lights but No Dial Tone Old phone was bad Call 1 800 628 2888 to arrange for a replacement Call 1 800 628 2888 2 Phone is faulty New phone works New phone does not work PARTNER Phone Does Not Work When Standard Phone Handset Is Lifted This problem relates to combination extensions that have a PARTNER phone and a standard phone Do This If The PARTNER phone works properly Then Possible Cause Either the cord or the adapter must be replaced First unplug the bridging adapter from the wall jack Wrong cord and wrong bridging adapter used to con nect standard phone Then unplug the PARTNER phone from the adapter and plug it into the wall jack Use only an AT amp T 267F2 bridging adapter Call 1 800 628 2888 for details Combination Extension Problem PARTNER Phone Shows Line Is Busy Possible Cause Standard phone is not hung up 8 10 Troubleshooting Do This Hang up standard phone If PARTNER phone light goes off Standard phone is hung up Then Problem is solved Reset PARTNER phone according to procedure given under Other Prob lems with Phones Other Problems with Phones This procedure resets a PARTNER telephone Use it if you have any problems that are not mentioned ab
88. oup These must be the only extensions in the Calling Group 4 Adjust each modem in the Calling Group to answer on a progressively higher ring For example set modem 1 to answer on the first ring set modem 2 to answer on the second ring etc 5 Remove extension V from the Calling Group 502 the Pickup Group 501 and the the Night Service Group 504 6 Remove extensions W X Y and Z from the Pickup Group 501 and the Night Service Group 504 Figure 7 11 Modem Pool 7 16 Using Optional Equipment Credit Card Scanners Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases The PARTNER Plus system allows your credit card scanners to share the lines in your system To use When you make a call on the credit card scanner an outside line is automatically selected To Program 1 Use Line Assignment 301 to assign the lines you want the terminal to use to CONTROL extension X UNIT Set Automatic Privacy 304 for exten sion X to on Set Automatic Line Selection for extension X to outside lines first Remove extension X from the Calling Group 502 the Pickup Group 501 and the Night Service Group 504 Credit For multiple scanners follow the above procedure Card for each extension Scanner Figure 7 12 Credit Card Scanner Using Optional Equipment 7 17 Troubleshooting 8 i When You Have a Problem
89. ove Possible Cause Phone needs to be reset Do This Unplug the cord from the bottom of the phone and plug it in again IMPOR TANT Make sure the handset is hung up when you plug the cord in Other Problems With System Ti The problem remains Then Call 1 800 628 2888 This procedure resets the system Use it only when you have any problems that are not mentioned above Possible Cause 1 System needs a software reset 2 System needs a hardware reset Do This At extension 10 1 Press Feature 0 0 2 Press Intercom Intercom the left Intercom button 3 Press 7 2 8 NOTE A system reset will disconnect all calls in pro gress However it will not erase any system pro gramming Unplug the control unit s power cord Wait 10 seconds then plug it back in Tf The problem is not solved The problem is not solved Then Proceed to Possible Cause 2 Call 1 800 628 2888 Troubleshooting 8 11 In Case Of Power Failure 8 12 Troubleshooting When power to the system is cut off the first line on each 206 module automati cally connects to the first extension on the module For example Line 1 con nects to extension 10 Line 3 connects to extension 16 Line 5 connects to extension 22 and Line 7 connects to extension 28 This allows the system to maintain telephone service during a power outage PARTNER telephones do not work during a powe
90. perly If the problem is not solved Trouble Hearing Called Party Answer Then Go to Possible Cause 2 Reset device if problem remains go to Possible Cause 2 Call 1 800 628 2888 Possible Cause If the system is set for rotary dialing the Rotary Dialing Timeout interval is too long If the sys tern is set for touch tone dialing you could have a faulty phone and or cord See Lights but No Dial 8 6 Troubleshooting Do This Reset the Rotary Dialing Timeout interval Refer to chapter 3 in the Installa tion and Programming Guide How You can hear the called party answer The problem is not solved Then The problem is solved Reset the Rotary Dialing Timeout interval to 12 seconds If problem is still not solved call 1 800 628 2888 I Using the Recall Feature Has No Effect Possible Cause Recall Timer Duration set too short Do This Increase the Recall Timer Duration by 100 mil liseconds See chapter 3 in the Installation and Pro gramming Guide Than The Recall feature works The Recall feature still doesn t work Using the Recall Feature Disconnects Call This problem applies when the PARTNER Plus is installed behind a PBX or Centrex Possible Cause Recall Timer Duration set too long Do This Decrease the Recall Timer Duration by 100 mil liseconds See chapter 3 in the Installation and Pro gramming Guide Ifa Th
91. r failure you must use a stan dard touch tone or rotary telephone For this reason it is strongly suggested that you have at least one standard telephone connected either directly or by 267F2 bridging adapter to the first extension of every 206 module extensions 10 16 22 or 28 For more information on preparing for operation during a power failure see General Guidelines in chapter 2 of the Installation and Pro gramming Guide The PARTNER Plus system has an internal power supply that allows it to stay programmed for approximately four days after it stops receiving power After four days elapse all of the system s programmed settings return to the factory settings Maintenance and Customer Support 9 i Maintenance EEE ee Your PARTNER Plus system is designed to provide trouble free performance without any special maintenance procedures However there are a few precautions you can take to prevent accidental damage to your system Control Unit To prevent damage to the system modules m Keep the system modules in an area free of dust smoke and moisture Do not block the air vents by placing objects on top of the control unit Place control unit in a place with a temperature between 32 degrees and 104 degrees Fahrenheit Do not place the control unit in direct sunlight PARTNER Telephones To prevent damage to PARTNER telephones Do not place your telephones near a heating duct radiator or othe
92. r heat source Do not drop your telephones or expose them to excessive shock or vibration a Unplug the telephone if a Its cord is damaged a Liquid is spilled into it a Its housing becomes cracked or otherwise damaged m To clean your telephone wipe the outside housing with a soft dust free cloth If absolutely necessary you may clean it with a soft cloth slightly dampened with a mild soap and water solution Dry quickly with a soft cloth A CAUTION Your telephone contains sensitive electronic parts Never submerge it in any kind of liquid and never use detergents alcohols solvents abrasive cleaners or an excessive amount of water when cleaning the housing and faceplate To do so could result in irreparable damage Maintenance and Customer Support 9 1 Customer Support AT amp T customer support personnel can help you program or use the system and telephones In the U S call the following toll free number 24 hours a day AT amp T General Business Systems National Service Assistance Center Helpline 1 800 628 2888 In Canada call the nearest Technical Assistance Center Eastern Canada and Ottawa 1 800 363 1882 Ontario 1 800 387 4268 Central and Western Canada 1 800 663 9817 Before calling the Helpline refer to Troubleshooting Warranty and Post Warranty Repair In Warranty Repairs Post Warranty Repairs If you purchased or leased your PARTNER Plus system directly from AT amp T AT amp T will rep
93. ring to steady green Notes a A user is free to make and receive other calls while a call is on hold a f a call is left on hold for longer than one minute the extension at which the call is held generates a short Hold Reminder Tone The reminder tone is sounded once every minute until the held call is retrieved or until the caller hangs up a Only one party on an intercom call can put the call on hold If both parties try to put the call on Hold the call will be disconnected Feature Hints a Exclusive Hold Button If you put calls on Exclusive Hold frequently pro gram a button to do it with a single touch See Dial Code Features in chapter 3 Music On Hold You can provide music or news to outside callers on hold See chapter 2 in the Installation and Programming Guide for instructions on how to connect a stereo or other audio source Basic Call Handling with PARTNER Telephones 2 9 Transferring a Call A transferred call will ring like an intercom call ring BEEP until the person transferring the call hangs up at which time the call will ring like a transferred call ring BEEP BEEP You can only announce a call through the speaker of a PARTNER phone If it is busy or if it is a standard phone it will ring instead To transfer a call means to pass the call from one extension to another You can transfer both outside calls and intercom calls There are three ways to transfer a call a You can announce
94. rmation About This Guide E SS The PARTNER Plus System Manager s Guide is a non technical reference that provides instructions for using the PARTNER Plus Communications System It explains what the PARTNER Plus system can do and how to get the most out of its many features and capabilities This guide assumes that your system has already been installed and programmed as described in the Installation and Programming Guide How to Use This Guide Product Safety Labels Reference Materials m If you area new user read chapter 1 through chapter 5 to familiarize yourself with the system s abilities and basic functions a Once you are experienced with the PARTNER Plus system use the Table of of index to locate the information you need This book contains product safety labels identified by aA A CAUTION label indicates the presence of a hazard that will or can cause property damage or minor personal injury if the hazard is not avoided The following materials are available to help you install program and use the PARTNER Plus system the order numbers are in parentheses m System Planner provides the forms needed to plan and record how your system and telephones are to be programmed If you need a System Planner contact your AT amp T customer service representative or authorized dealer m nstallation and Programming Guide 999 506 141 provides instructions for installing the hardware and programming the system
95. rst person to pick up the phone is connected to the reserved line all other reservations for the line are canceled Feature Hints System Speed Dial Allows you to store up to 60 outside numbers that all system users can dial with a few button presses See Personal Speed Dial Allows each user to store up to 20 outside numbers that can be dialed with a few button presses See Quick Dialing in chapter 3 Auto Dial Allows each user to dial a number with a single touch by storing the number on a button See Quick Dialing in chapter 3 Last Number Redial All users can redial the last dialed number by press ing a few buttons Or by programming Last Number Redial on a button you can redial a number by pressing the button See Dial Code Features in chapter 3 Line Assignment You can create private lines such as a boss s line or regulate outgoing calls by assigning specific lines to specific telephones See chapter 3 in the Installation and Programming Guide Outgoing Call Restriction You can reduce your phone bills by preventing callers from making specific kinds of outside calls See Call Restrictions and Permissions in chapter 4 Basic Call Handling with PARTNER Telephones 2 5 Making an Intercom Call You can only voice signal a PARTNER phone An intercom call or inside call is a call between two extensions in the PARTNER Plus system When you make an intercom call there are two ways
96. s and built in speakerphones Most of the features on these phones will work with the PARTNER Plus system You can use the PARTNER Plus system s dial code features from a feature phone and program them onto a feature phone button However there are some limitations to what these phones can do The capabilities of a feature phone are in the phone itself For example if you store a number on a feature phone s auto dial button that number is stored in the feature phone This is different from storing a number on a PARTNER phone s Auto Dial button When you program a button on a PARTNER phone the number is actually stored in the control unit Similarly when you press a Using Standard Telephones 6 1 ne LLL Hold button on a feature phone the call is held at the phone itself Other phones in the system cannot see that the call is on hold it appears as a busy line Nor can you retrieve a call on hold at a feature phone from another exten sion If you want to program an outside number on a feature phone s auto dial button you must add a 9 pause pause before each outside number The 9 gets an outside line and the pause accounts for the few seconds it takes for the outside line to connect Note that the feature phone s last number redial button will not work for an out side call To redial the last number use the PARTNER Plus system s Last Number Redial feature by pressing 0 5 6 2 Using Standard
97. s fax 2 will answer the call after three rings This setup uses a dedicated fax line To use Use the primary fax machine as described under Single Fax Machine If a call comes in when the primary machine is busy the backup machine will take the call If the primary machine is busy you can send a fax on the backup machine An outside line will be automatically selected when you make a call from the backup machine To Program 1 Use Line Assignment 301 to assign Only line A to extension X and all lines 2 Set Automatic Privacy 304 for extensions X and Y to on 3 Use Fax Machine Extensions 601 to extensions 4 Set Line Ringing Options for line A on extension X to immediate ring 5 Set Line Ringing Options for line A on extension Y to delayed ring Set Automatic Line Selection for extension X to line A only On all other extensions set the Line Ringing options for line A to delayed ring or no ring 7 Set Automatic Line Selection for extension Y to any sequence of outside lines with line A last 8 Remove extensions X and Y from the Calling Group 502 the Pickup Group 501 and the Night Service Group 504 Figure 7 4 Backup Fax Machine 7 6 Using Optional Equipment Double Backup Fax Machines If you have very heavy fax traffic and don t want to miss a call you can setup two fax machines that back each other up For example in figure 7 5
98. signed to the extension You can specify the following calling activity a No restriction s Out only a In only a No access Display Language 303 Specifies what language English French or Spanish appears on PARTNER display phones Automatic Privacy 304 Prevents anyone from joining a call at the exten sion Typically used for an extension connected to a modem fax or answer ing machine any device whose function can be disrupted by someone attempting to join it Outgoing Call Restriction 401 Specifies the type of call the extension is allowed to make The three choices are a No restriction a Inside intercom only a Local inside and local calls only Disallowed List Assignment 405 Assigns a Disallowed Phone Number List to the extension Use the Disallowed Phone Numbers List 404 pro cedure to compile a list of outside numbers that extensions are restricted from dialing Allowed List Assignment 408 Assigns an Allowed Phone Number List to the extension Use the Allowed Phone Numbers List 407 procedure to compile a list of outside numbers that extensions can dial overriding all other dialing restrictions except Night Service 504 and Line Use Restriction 302 Pickup Group Extensions 501 Assigns the extension to a Pickup Group a Calling Group Extensions 502 Assigns the extension to a Calling Group a Night Service Group 504 Assigns the extension to the Night Service Group
99. ssociate will place your order including AT amp T installation if you need it Or you can charge your order on a VISA Mastercard or American Express card The Catalog Associate can also give you sales advice and mail you our Sourcebook catalog Call 1 800 451 2100 AT amp T General Business Systems Sales Offices GBS sales offices located throughout the country serve the small business customer To contact the off ice closest to you call 1 800 247 7000 A representative will place your order including AT amp T installation if you want it AT amp T PhoneCenter Stores Your local PhoneCenter Store carries most items To locate the nearest store call 1 800 222 3111 or see your local white pages under AT amp T PhoneCenter Store AT amp T Authorized Dealers You can also buy most items from one of AT amp T s authorized dealers To find the dealer nearest you call 1 800 247 1212 In Canada order these items from AT amp T Canada Eastern Canada and Ottawa 1514 335 7200 Ontario 1 416 756 5236 Central and Western Canada 1 800 561 5165 The above sources can also provide you with the optional equipment you might want for your system such as AT amp T fax machines answering machines standard phones modems paging systems doorphones headsets extra alerts and MAGIC ON HOLD a AT amp T National Parts Sales Center This national sales center located in Denver stocks replacement parts for the control unit and teleph
100. t Other End Possible Cause Automatic Line Selection is pro grammed incorrectly Do This If one of the phones involved is a standard single line rotary or touch tone telephone program its Automatic Line Selec tion to Intercom first The problem is not solved Then Call 1 800 628 2888 Combination Extension Problem Phone Does Not Ring Properly Possible Cause 1 Ringer equivalents are too high for the extension 2 Optional device fax answering machine etc is faulty Do This If this is a combination extension two devices be sure the total of their Ringer Equivalence Numbers REN does not exceed 2 See chapter 2 in the Installation and Pro gramming Guide If it exceeds 2 unplug the extra device Remove the optional dev ice from the extension The ringer functions prop erly Trouble still appears The ringer functions prop erly Trouble still appears Then Problem is with optional device The system is okay Go to Possible Cause 2 Problem is in the optional device The system is okay Problem is with control unit Call 1 800 628 2888 Troubleshooting 8 9 ee Phone Display Does Not Work Do This If The display works Possible Cause Then 1 Phone has to be To reset the phone Problem is solved reset unplug the cord from the bottom of the phone and plug it in again IMPOR TANT Make sure the handset is hung up when y
101. t assigned to your extension To answer a call ringing at another extension 1 Lift the handset 2 Press Intercom 3 Dial 6 plus the 2 digit number of the extension that is ringing You are connected to the incoming call You can tell what kind of call you are receiving by the way your telephone rings a A single ring ring ring ring signifies an outside call a A ring and a beep ring BEEP ring BEEP ring BEEP signifies an intercom call m A ring and two beeps ring BEEP BEEP ring BEEP BEEP ring BEEP BEEP signifies either a transferred call or a transferred call that was not answered and is ringing back Standard rotary and touch tone phones ring differently See Basic Call Handling with PARTNER Telephones 2 7 Feature Hints Do Not Disturb When you need quiet or do not want to be interrupted b telephone calls you can stop calls from ringing at your extension See Dial Code Features in chapter 3 Abbreviated Ringing You can program an extension to only ring once while you are on another call See chapter 3 in the Installation and Program ming Guide Pickup Group If one person is responsible for answering calls to a certain group of phones or if people in a group have to answer each other s phones a Call ringing at any extension can be answered from any other extension by dialing a code This feature is useful when calls often ring at unattended telephones
102. tary dial line or a touch tone line m Line Type 202 Identifies the new line as connected directly to the local telephone company or to a PBX Centrex Line Ringing Options Specifies for each outside line how an extension rings when a call comes in The choices are Immediate ring a Delayed ring a No ring Changing System Settings 5 1 Adding an Extension The Copy Settings 399 pro cedure copies settings from one extension to another If the new extension has the same settings as any other extension you can use the Copy Settings 399 procedure to save time See chapter 3 of the Installation and Programming Guide 5 2 Changing System Settings Line Use Restriction 302 Restricts call activity on specific lines assigned to the extension You can specify the following calling activity a No restriction s Out only a In only a No access If you add an extension to the system you may need to use the following pro cedures Automatic Line Selection Specifies to which lines a user is automatically connected when the handset is lifted Line Ringing Options Specifies for each outside line how an extension rings when a call comes in The choices are a Immediate ring a Delayed ring a No ring Line Assignment 301 Assigns specific lines to the extension only if lines in your system are assigned on a per extension basis Line Use Restriction 302 Restricts call activity on specific lines as
103. tensions 601 to designate extension Y as the fax extension Group 502 the Pickup Group 501 and the Night Service Group 504 Send and Receive Fax Machines B CONTROL UNIT FAX 2 receive If your business has high volume fax traffic you can set up two fax machines one that only sends and the other that only receives For example in figure 7 3 there are two fax machines Fax 1 is the send machine fax 2 is the receive machine Line B is the fax line the number of which is published as the fax number To use When you want to send a fax just lift the handset of fax 1 and an out side line will be automatically selected Incoming fax calls on the fax line are answered automatically by fax 2 If a fax comes in on a line other than line B ou can transfer the call to fax 2 see in this chapter Transferring a Call to the Fax Machine If you program Fax Management buttons you can transfer the call with a single touch as well as monitor the status of the fax machines see in this chapter Fax Management Button To Program Fax 1 Send 1 Use Line Assignment 301 to assign any or all lines except line B to extension X Set Automatic Privacy 304 for extension X to on 3 Use Fax Machine Extensions 601 to designate extension X as a fax machine extension only if you want to monitor the machine via a Fax Management button Set the Line Ringing Options for all lines on
104. th an inside line Used to make inside or intercom calls To hear the difference between the two types of dial tones press a line button The dial tone you hear is an outside line dial tone To hear an intercom dial tone press either Intercom button 2 4 Basic Call Handling with PARTNER Telephones Making an Outside Call If you lift the handset before pressing a line button you will be automatically connected to the first idle line The sequence of idle lines to which you are con nected is determined by the Automatic Line Selection pro cedure See chapter 4 in the Installation and Programming Guide To make an outside call Press any idle line button An idle line button is one that is unlit The light next to the line button is steady green Lift the handset Dial the number On a PARTNER display telephone the dialed number appears on the display and the call timer begins If an outside line you want to use is busy steady red light you can reserve it so that when the line becomes free you can make your call on it Simply press the busy line button without lifting the handset or touching the Spkr button When the line is free your phone will beep Then lift the handset and dial the number This Line Reserve feature is useful when you have to share a line such as a WATS line with coworkers If more than one person reserves a line each phone on which the line is reserved beeps when the line is free The fi
105. ting Turn off a previously lit Message light 3 4 User Programmable Features How to Use It Dial Code Press Feature 0 6 or 06 the programmed but ton This feature must be programmed onto a button with a light Use the button like a switch when the light is on Privacy is on Press Feature 0 8 or the programmed but ton at the point in the call when you need touch tone signals Touch Tone Enable stays on for the rest of the call Press Feature 0 9 09 or the programmed button then dial the extension number or press an Intercom Auto Dial button Press Feature 1 0 10 or the programmed button then dial the extension number or press an Intercom Auto Dial button Programming Dial Code Features onto Buttons Any user can program a dial code feature onto a button at his or her own phone Or you can program other users telephones for them by working from exten sion 10 For instructions on how to do this see chapter 4 in the Installation and Programming Guide You can also use this procedure to program a new dial code feature over another one already assigned to a button Simply enter the new dial code You cannot remove a dial code feature from a button on a PARTNER 6 button phone You must do it by working from exten sion 10 See chapter 4 in the In stallation and Programming Guide Note that a PARTNER 6 button telephone with 4 outside lines assigned to it
106. tions in this chapter Use button like a switch when the light is on Do Not Dis turb is on Press Feature 0 2 or the programmed button to hold call Retrieve the call by pressing the line button on which the call is held Press Feature 0 3 or the programmed button To save a number into memory before hanging upon the outside call press Feature 0 4 or the programmed button To redial the saved number lift the handset then press Feature 0 4 or the programmed button Lift the handset and 05 press Feature 0 5 or press the programmed button User Programmable Features 3 3 Table 3 1 Dial Code Features cont Feature Conference Drop Privacy Touch Tone Enable Message Light On Message Light Off What It Does Drops the last added outside party from a conference call without disconnecting the other parties Prevents other exten sions who share lines with you from joining a call on your phone If Automatic Privacy a system programming procedure is pro grammed for an exten sion using Privacy will override it Sends touch tone sig nals over the line Good for services that require touch tone digits such as tele phone banking pag ing and automatic answering Turns on the Message light on another PARTNER phone Although anyone can use this feature it is typically used by a receptionist to let someone know a mes sage is wai
107. to all the lines on that extension Example You can set up an extension in your lobby as a courtesy phone from which visitors can make intercom calls and local calls but not toll calls The courtesy phone would be set for local calls only Disallowed Phone Number List 404 Creates a list of numbers that can not be dialed The numbers on a disallowed list do not have to be specific they can be numbers of a certain length or of a certain type such as all numbers in a certain area code or all 900 numbers You can store up to four different lists of up to 10 numbers each After you create the Disallowed System Features 4 3 Overriding Dialing Restrictions Night Service 4 4 System Features Phone Number List use the Disallowed List Assignment 405 procedure to assign one or more of the lists to a specific extension When a Disallowed Phone Number List is assigned to an extension it applies to all the lines on that extension Example Use the Disallowed Phone Number List to restrict calls to 900 entertainment numbers The following procedures allow an extension to override dialing restrictions imposed by the outgoing Call Restriction 401 procedure and the Disallowed Phone Number List 404 procedure Restrictions imposed by the Line Use Restriction 302 procedure cannot be overridden m Emergency Phone Number List 406 Allows you to create a list of numbers that all extensions in the system can dial
108. to the dispatcher the reason for the call before hanging up 2 Perform such activities during ie off peak hours such as early morning or late evening System Features 4 1 To remove a System Speed Dial number from memory You cannot remove a System Speed Dial number while working 1 Press Feature 0 0 from a PARTNER 6 button phone You are now in program mode You must do it by working from ae extension 10 See chapter 4 in 2 Press Feature and then dial the 2 digit System Speed Dial code of the the Installation and Programming number you want to remove Guide Press Mic To delete another number return to step 2 To leave program mode press Feature 0 0 or lift the handset and replace it To dial a System Speed Dial number from any extension 1 Lift the handset 2 Press Feature and press the 2 digit System Speed Dial code The phone number dials automatically Dialing Restrictions and Permissions The PARTNER Plus system has several programmable procedures that are used to restrict telephone use and several that are used to to override those restric tions You can use any combination of these procedures to design a system that meets your needs There are three basic categories of restrictions that you can program into your system These are All system programming pro ae es pinup a Restrictions on Lines Allow you to restrict activity on specific lines at cedures are identified by a
109. uncement over a large area if ee have a paging system connected to your PARTNER Plus system See 2 6 Basic Call Handling with PARTNER Telephones Answering a Call If a call comes in on a line that has been programmed for delayed ring or no ring or if the Do Not Disturb feature is turned on the call will appear as a flashing red light but will not audibly ring To answer the call press the line button and lift the handset Ringing Patterns A transferred call will ring like an intercom call ring BEEP until the person transferring the call hangs up at which time the call will ring like a transferred call ring BEEP BEEP To answer a call When the telephone is ringing 1 Lift the handset You are connected to the incoming call If more than one line is ringing you are connected to the line that has been ringing longest If the call is an intercom call and you have a PARTNER display phone the caller s extension number will briefly appear on your display To answer a call ringing on a specific line when more than one line is ring ing 1 Press the line button for the line you want to answer 2 Lift the handset You are connected to the incoming call The procedure below describes how to answer a call ringing at another exten sion Note that the call ringing at the other extension can be any type of call including a transferred call or an intercom call It can even be a call on a line no
110. ure to program a new Auto Dial number over another one already assigned to a button Simply enter the new number You cannot remove an Auto Dial number from a button on a PARTNER 6 button phone You must do it by working from exten sion 10 See chapter 4 in the In stallation and Programming Guide Table 3 2 Light Patterns on Intercom Auto Dial Button Light Pattern steady red green flash green flutter Status extension is busy or has Do Not Disturb on extension is calling you a call you transferred to another extension is returning Since there are more features than there are programmable buttons you should consider using Auto Dial only for your most frequently dialed numbers or for the extra capabilities you get from programming an intercom number for Auto Dial To program an Auto Dial number at any extension 1 Press Feature 0 0 You are now in program mode Press the programmable button to which you want the number assigned To program an intercom number press the left Intercom button and dial the extension number To program an outside number dial the number If you want to insert special functions into an outside number or numeric sequence such as Pause Stop Touch Tone Enable or Recall see Pro gramming Special Functions Into a Telephone Number in this chapter To program another button return to step 2 To leave program mode press Feature 0 0 or lift the handset and rep
111. utside of normal business hours When Night Service is turned on all incoming calls will ring immediately at the extensions in the Night Service Group These incoming calls will override any other previously programmed Line Ringing options delayed ring or no ring In addition if the system is programmed with a password the extensions in the Night Service Group are restricted from calling any outside numbers except Marked System Speed Dial numbers or those on the Emergency Phone Number List Users can however make an outside call if they first enter the system password See Entering the Password in this chapter Example Night Service is typically used in the following scenario The system is set up in an office where all calls normally come through a receptionist The receptionist goes home at 5 00 in the evening but there are often people who stay to work later At 5 00 the receptionist turns on Night Service which causes all the phones in the Night Service Group to ring immediately when a call comes in Programming your system for Night Service requires two basic steps deciding which extension belong in the Night Service Group and assigning a Night Ser vice button to extension 10 If you want to restrict outward calling while Night Service is on program a system password For detailed instructions on how to program Night Service see the following pro cedures in chapter 3 of the Installation and Progr
112. x traffic This basic setup uses a published fax number a Fax line saver Good for light fax traffic with no need for a published fax number Works well with the Fax Management button Send and receive fax machines Good for high volume fax traffic One machine sends the other receives If your fax traffic is either very important or very heavy there are several different ways you can set up a backup fax machine so that you will not miss a fax transmission Backup fax machine If one machine is busy or not working the backup machine will get the incoming calls Each machine is connected to its own extension m Line saver backup fax If you want a backup machine but cannot spare an extra extension for it you can connect both machines to a single extension Double backup fax machines Good for heavy traffic situations This setup has two fax machines and two dedicated fax lines Each machine sends and receives full time and each serves as a backup for the other Other ways to use a fax machine explained at the end of this section are Fax Management Button a Using an AT amp T fax machine s Notify feature You can install both a telephone and a fax machine on the same extension using an AT amp T 267F2 bridging adapter This lets you receive both voice and fax calls on the same line but not at the same time If you pick up the phone and hear a fax signal you can simply hang up to let the fax machine receive the
113. you will need an inexpensive AT amp T 267F2 bridging adapter two of which are provided free with each 206 module In addition the total RENs for both dev ices must not exceed 2 See the nstallation and Programming Guide figure 2 3 for installation instructions For information on using standard devices with your PARTNER Plus system see and in this guide Overview 1 5 Other Devices Connecting and Using Other Devices Ordering Information 1 6 Overview You can also connect other devices to your system but only specific models are compatible with the PARTNER Plus system These devices include m Loudspeaker paging systems Doorphones Headsets Extra alerts such as chimes or loud bells For instructions on connecting these devices to your system see chapter 2 in the Installation and Programming Guide For information on how to use your loudspeaker paging system with the PARTNER Plus system see in this guide For information on using doorphones headsets and extra alerts follow the manufacturer s instructions Optional equipment is available from many AT amp T sources Contact any of the following for sales information and advice on the equipment that would best meet your needs AT amp T Catalog Sales 1 800 451 2100 AT amp T General Business Systems Sales Office 1 800 247 7000 AT amp T PhoneCenter Store 1 800 222 3111 AT8tT Authorized Dealer 1 800 247 1212 Basic Call Handling with PARTNER Phones

Partner Plus R1 System Manager Guide

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