PW50 Workboard Printer User`s Guide
Contents
1. 3 2 in 1 465 g 3 2 1b Value 100 to 240 V 100 V to 240 V and 50 Hz to 60 Hz Rechargeable 16 8 V 2200 mAh lithium ion battery Temperature and Humidity Specifications Specification Operating temperature Storage temperature Charging temperature Relative humidity Memory Memory RAM Flash 34 Value 20 C to 50 C 4 F to 122 F 30 C to 70 C 22 F to 158 F 0 C to 45 C 32 F to 113 F 0 to 95 non condensing Value 16 MB 64 MB PW50 Workboard Printer User s Guide Chapter A Specifications Print Speed and Resolution Specification Print speed Resolution Print Technology Technology Printhead Maximum print width Media Specifications Value 4 ips 100 mm s 203 dpi 8 dots mm Description Direct thermal 108 mm 4 25 in Media Value Core inside diameter standard 19 mm 0 75 in Core inside diameter with adapter 10 2 mm 0 4 in Maximum roll outside diameter 67 3 mm 2 65 in Media width receipt Media length receipt Media caliper receipt 111 5 mm 4 4 in Continuous 0 05 mm 0 002 in to 0 165 mm 0 0065 in Receipt roll stock media is supplied as a continuous roll Fanfold media uses repeat indicators for non continuous media Gap notch and black marks are used as repeat indicators e Gap Fanfold media e Black mark Fanfold media PW50 Workboard Printer User s Guide 35 Chapter A Specifications 36 When ordering media for th2. and notes that are in this document A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment Warning A caution alerts you to an operating procedure practice condition or statement that must be strictly observed to prevent equipment damage or destruction or corruption or loss of data aution Note Notes either provide extra information about a topic or contain special instructions for handling a particular condition or set of circumstances Global Services and Support Warranty Information To understand the warranty for your Intermec product visit the Intermec web site at www intermec com and click Support gt Returns and Repairs gt Warranty PW50 Workboard Printer User s Guide vii Before You Begin viii Disclaimer of warranties The sample code included in this document is presented for reference only The code does not necessarily represent complete tested programs The code is provided as is with all faults All warranties are expressly disclaimed including the implied warranties of merchantability and fitness for a particular purpose Web Support Visit the Intermec web site at www intermec com to download our current manuals in PDF Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support gt Knowledge Central to rev
3. manual Make sure the mobile computer can print to a known good printer Print a Bluetooth testprint page to make sure that the mobile printer discovered your printer For help see Printing a Testprint on page 11 e Make sure the printer is in Ready mode Perform a testfeed by pressing the Feed button until the PW50 beeps e Modify the Set Media Sensitivity command or the Set Dark Adjust command For help see the ESC P Programmer s Reference Manual Check to see if the printhead needs cleaning For help see Cleaning the PW50 on page 30 PW50 Workboard Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PW50 Printer Problems and Possible Solutions continued Problem The battery charge is not lasting as long as it should The test pages do not print Print quality is poor Possible Solution Check the battery date If the battery is a few years old the shortened life may be due to normal aging Replace the battery Make sure that the blue light is not blinking If it is make sure your printer has media and that the media cover is closed Make sure that you can advance media by pressing the Feed button Clean the printhead For help see Cleaning the PW50 on page 30 Check the battery and charge or replace as necessary For help see Charging the Batteries on page 8 Check the quality of the media Use only Intermec media to ensure superior print
4. 5 2011 Added information on the testfeed and testprint functions cleaning pen and cleaning swab accessories and default error conditions 002 7 2009 Revised to add information about using the PW50 smart card reader with the CN3 or CK61 mobile computer PW50 Workboard Printer User s Guide iii PW50 Workboard Printer User s Guide Contents Contents Before Vou DeC ited tats boty dod we ould Ma oe eee Agila oes bos eed deeded vil Safety Informations ves bck ies header E ey bn de hte ae epee vil Global Services and Suppott 44444440000000 E EER vil Warranty Information Ea ER E AAE TENE E E ees vii Web Supports techs dave a dra ise ied es ete os viii Telephone SUppoFt seri gie gat ens EC E Hate A PAER Rae viii Service Location SUPPOrt 6 cece eee eee Vill Who Should Read This Manual c ccc cece cee cee e eee aee ix Related Doc ments ce Zd seed sae OS Ab oe is eS eae Bh Awe bed ed ot aA ix 1 Using the PW50 Workboard Printer 1 Learning About the PW50 Workboard Printer 0 ccc eee eee 2 Identifying the Parts of the Printer 4 0000 2 Understanding the Ports and Optional Card Reader 0 3 Understanding the Control Panel 0 00000000 4 Understanding the Printer Sounds 200000000 5 Using the Patter o oona cosa dv eee seas Pig cA oe eed ARAO eed Vla e 5 Installing che
5. Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PW50 Understanding Error Messages Use the following tables to troubleshoot common errors To receive error messages you need to turn on the Allow Messages From Printer command For help see the ESC P Programmer s Reference Manual PW50 Error Message Descriptions Error Message Description Lid Open The media cover is open Close the media cover and press down until it latches If Lid Open Y the printer detected an error condition and canceled any pending print jobs Paper Out The printer is out of media Load a new roll of media If Lid Open Y the printer detected an error condition and canceled any pending print jobs Voltage This message indicates the power status of the printer e If Voltage H the printer is fully powered by either an external power supply or a fully charged battery If Voltage L the printer has detected a low voltage condition Connect the printer to external power or insert a fully charged battery Troubleshooting Printer Problems and Finding Solutions Use the following tables to troubleshoot some common problems you may encounter with the PWS0 printer Printer Problems and Possible Solutions Problem Possible Solution Printer does not turn on when you press Standby The blue light Intermec Ready to Work indicator is blinking PW50 Workboard Printer User s Guide Replace the battery wit
6. need to know the Bluetooth Device Address and the PIN of the PW50 You can download EasySet at no charge from the Intermec web site at www intermec com Each PWS50 equipped with a Bluetooth radio has a unique Bluetooth Device Address BDA loaded into its module when manufactured You can find the BDA on the certification label located on the bottom of the printer To set up Bluetooth communications with a mobile computer 1 Make sure that the PW50 is not connected to a serial cable 2 Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user s manual security you need to configure a Bluetooth passcode for the PW50 For help see the previous section Configuring the PW50 on page 14 Note The default passcode for the PW50 is 1234 For maximum PW50 Workboard Printer User s Guide 15 Chapter 2 Configuring the PW50 To set up Bluetooth communications with a scanner 1 Make sure that the PW50 is not connected to a serial cable 2 Download and install EasySet on your host PC 3 Create the following bar code labels using EasySet e Administrator reset factory defaults e Bluetooth parameters security not active e Bluetooth parameters connect disconnect compose BT address e Bluetooth parameters security compose PIN 4 Scan the bar code labels with the Bluetooth scanner Setting Up Serial Communications Before you can establish a serial connection you need to m
7. ports Any characters LED is steady red received on the communication ports are printed 4 Press Feed to exit Dump mode When you exit Dump mode the printer returns to Ready mode PW50 Workboard Printer User s Guide 21 Chapter 2 Configuring the PW50 Using Extended Test Mode Use Extended Test mode to run additional diagnostic tests including printing specific testprints entering Dump mode and resetting to factory defaults To enter Extended Test mode 1 2 3 4 U1 Make sure that the printer is loaded with media Press the media cover release button to open the media cover Press the Standby button to turn the printer off Press and hold the Standby and Feed buttons until the PW50 beeps Close the media cover You are now in Extended Test mode Press the Standby button to cycle through the Extended Test mode options While the PWS0 is in Extended Test mode the Intermec Ready to Work indicator and the Status LED indicate the Extended Test mode option Extended Test Mode Options Option Test Prints Dump Mode Factory Default Exit 22 Indicator Description Intermec Ready to Work Allows you to print testprints one at a time indicator is on Press the Feed button to print the next testprint Intermec Ready to Work Enters Dump mode While the printer is in Dump indicator is on and status mode it scans the communication ports Any LED is steady red characters received on the communication
8. power supply Model AE19 e AC power cord To charge the battery inside the PW50 1 Install the battery in the PW50 For help see the previous section Installing the Battery 2 Connect the power supply to the power connector on the printer 3 Connect one end of the power cord to the power supply and then plug the other end into an AC outlet Extending Battery Life Here are some tips for extending the overall life of your battery e Never expose the battery to direct sunlight or temperatures over 40 C 104 F e Only charge the battery inside the PW50 using a power supply or in the 4 bay battery charger Model AC18 Here are some tips for extending the life of your battery between charges e Press the Standby button to put the printer in Standby mode Remove the battery from the printer if you are not going to use it for three or more days Do not operate the PW50 in extremely cold temperatures Using the PW50 in temperatures below freezing reduces the overall battery life 8 PW50 Workboard Printer User s Guide Chapter 1 Using the PW50 Workboard Printer Remember that any rechargeable battery loses its ability to maintain a charge over time You can only recharge it a finite number of times before you must replace it Loading Media You can use roll or fanfold receipt media with the PW50 printer The PWS0 ships with a small amount of media loaded and a test page printed to verify that the printer wo
9. printer To order accessories contact your local Intermec sales representative AB13 Battery The AB13 P N 318 026 xxx is a lithium ion 2200 mAh battery Use the battery to provide power to the printer AC18 4 Bay Battery Charger Use the AC18 P N 852 915 xxx to charge up to four batteries at a time The battery charger is designed to sense when a battery is fully charged and not overcharge it ensuring long and consistent battery life PVWV50 Vehicle Mount Model AV11 Use the vehicle mount to attach the PW50 to a truck There are three versions of the vehicle mount available depending on the mobile computer you are using with the PW50 PW50 vehicle mount for the CN3 P N 225 749 xxx PWS0 vehicle mount for the CN3e P N 225 750 xxx PW50 vehicle mount for the CK61 P N 225 75 1 xxx Note The PW50 vehicle mount is not recommended for use with the O CK61ex Power Supply Model 073573 Power supply Model 073573 P N 851 082 xxx provides power to the PW50 and the 4 bay battery charger Model AC18 Power Supply Model AE19 Power supply Model AE19 P N 852 082 xxx provides power to the PW50 the PW50 vehicle mount Model AV11 and the 4 bay battery charger Model AC18 Serial Cable The serial cable P N 075497 001 is an 8 pin DIN to DB9 connector that connects from the printer to your desktop PC PW50 Workboard Printer User s Guide 37 Chapter A Specifications USB Cable The USB cable P N 321 61
10. quality and product performance Check that the printer is configured to the appropriate Set Media Sensitivity value for the media you are using Troubleshooting Communication Problems Use Test mode to verify that the printer is receiving data from the host correctly For help see Understanding Test Mode on page 20 Cold Booting the PW50 You rarely need to cold boot the PW50 printer unless you are upgrading the firmware If your printer occasionally locks up you should cold boot it A cold boot clears the working memory Q PW50 Workboard Printer User s Guide Note The Setup menu is not affected by a cold boot Your printer retains all of your configuration settings after the printer powers back up 29 Chapter 3 Troubleshooting and Maintaining the PW50 To cold boot the PW50 1 Disconnect the PW50 from power if externally powered 2 Remove the battery from the PW50 for at least one second 3 Insert the battery back into the PW50 4 Reconnect external power if your PW50 is externally powered Cleaning the PW50 Warning Caution 30 To properly maintain your PW50 you should clean it at the recommended intervals To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Use only the cleaning tools specified in this section Intermec is not responsible for damage caused by any other cleaning materials used on this printer Paper sen
11. the PW50 Workboard Printer Inserting a Mobile Computer The PW50 is designed for use with the CN3 CN3e CK61 and CK6 lex mobile computers To insert a mobile computer e Slide the computer into the slot on the PW50 until the computer snaps into place This illustration shows inserting a CN3 However the PW50 is also designed for use with the CN3e CK61 and CK61ex mobile computers 12 PW50 Workboard Printer User s Guide 2 Configuring the PW50 This chapter describes how to configure the PW50 and contains these sections Configuring the PW50 Establishing Communications With a Host Communicating with the Smart Card Reader Downloading Fonts and Graphics Upgrading the Firmware Understanding the Printer Modes Chapter 2 Configuring the PW50 Configuring the PW50 To change the configuration settings of the PW50 you send commands from a host PC directly to the PW50 using a communications application and a serial connection To configure the PW50 1 Set up serial communications between the PW50 and your host PC For help see Setting Up Serial Communications on page 16 2 On your host PC open a communications application such as HyperTerminal 3 Send ESC P commands from your host PC to the PW50 For more information on how to change configuration settings see the ESC P Programmer s Reference Manual Establishing Communications With a Host The PW50 must establish communications with a ho
12. 0 2 in or feeds a configured length of media based on your media and settings m If the printer is printing pressing this button pauses printing Press the button again to resume printing Press and hold the Feed button for 3 seconds to perform a testfeed and register new media Understanding the Printer Sounds The PW50 plays sounds in response to several actions that you can take with the printer Use the following table to understand when the sounds occur and what they mean Understanding the Printer Sounds Sound Occurs When Power e You insert a battery in the printer The PW50 starts charging the battery e You plug in the AC adapter Hardware You open the media door close the media door or insert a cable Button You press one of the PW50 buttons Error The printer cannot feed paper or print a job because of a hardware issue such as the media door open a paper jam or there is no media e An error occurs such as a paper jam a print error or the printer is out of range Using the Batteries The PW5S0 uses a rechargeable 2200 mAh lithium ion battery Model AB 13 for power You must fully charge the battery before you can use the PW50 A fully charged battery can last up to one week without needing to be recharged when the printer is in Standby mode PW50 Workboard Printer User s Guide 5 Chapter 1 Using the PW50 Workboard Printer Use only Intermec battery pack Model AB13 Use of incorrect battery
13. 1 102 is a USB A to USB Mini B connector that connects from the printer to your desktop PC Handstrap Use the handstrap P N 825 196 xxx to conveniently carry your PW50 Shoulder Strap Use che shoulder strap P N 074788 xxx to easily carry the PW50 printer The wide padded strap makes it comfortable to wear the printer for long periods of time Cleaning Pen Use the cleaning pen P N 757150 to clean the printhead Cleaning Swab Use cleaning swabs P N AE26034 to clean the platen roller paper sensor tear bar and printhead 38 PW50 Workboard Printer User s Guide flatermec Worldwide Headquarters 6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2011 Intermec Technologies Corporation All rights reserved PW50 Workboard Printer User s Guide P N 934 021 003
14. Battety sss ir NAANA EENAA Boek nade Dl EA ot Met eas 7 Charging the Batteries aer taoti erer Shes Rie a eee ines 14 S n es 8 Extending Battery Lite cis zk n dn RAAE IREEN ER EIEE Abts kG KAAPTEN 8 Loading Medias orai bt Gan thew Aa ee ea o o ono S Be Eo Aig GEENA RS AS 9 P intin oa Testpint fais ees tele ote ters e em Jog aaae a a oak ode LO Se lanes eben ees 11 Inserting a Mobile Computer vice cea even Pes pote oa eee Datecode nets 12 2 Configuring the PWS50 ccc eee 13 Configuring the PW 50 35 swans 2 dla etue ETNEA Lan gy Let we eee eee aes Meenas 14 Establishing Communications With a Host 00 14 Setting Up Bluetooth Communications 0 00 0 cece cece eee ee 14 Setting Up Serial Communications 0 000 c cece cee eee eens 16 Communicating with the Smart Card Reader 0000000 17 Downloading Fonts and Graphis re siars ra SAna AEKA cee ene ko 18 PW50 Workboard Printer User s Guide v Contents Upgrading the Firmware oc een eave ee Pe de EEE EAE eee eet wae 19 Understanding the Printer Modes o crier ie ar EEEE OEA E N 20 Understanding Ready Mode vor e 0 cece cece ene PERA RAS 20 Understanding Pause Mode 0 cece cece nee ence need 20 Understanding Error Mode sers saw ee ee vay arate wise ab E ee eee ganas 20 Understanding Test Modes ic essen noon cuir wets Poe ey seat gay Bee oe 20 Using Test Mode esien tad T EES EA EEEE ae wigan Yee t dr sors 21 U
15. Intermec PW59 Workboard Printer Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave W Everett WA 98203 U S A www intermec com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec manufactured equipment and is not to be released reproduced or used for any other purpose without written permission of Intermec Technologies Corporation Information and specifications contained in this document are subject to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2008 2011 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN Picolink Ready to Work RoutePower Sabre ScanPlus ShopScan Smart Mobile Computing SmartSystems TE 2000 Trakker Antares and Vista Powered are either trademarks or registered trademarks of Intermec Technologies Corporation There are U S and foreign patents as well as U S and foreign patents pending ii PW50 Workboard Printer User s Guide Document Change Record This page records changes to this document The document was originally released as Revision 001 Version Number Date Description of Change 003
16. You can download PrintSet from the downloads page for the PW50 printer on the Intermec web site at www intermec com Follow the procedures in the PrintSet online help to download fonts and graphics using ESC P commands to send files to the printer For help with commands and information see the ESC P Programmer s Reference Manual e from your mobile computer using files available from the Intermec web site You download a self extracting cabinet file cab to copy onto your mobile computer When you double click the cab file the mobile computer sends the files down to the PWSO0 To download fonts and graphics using the cab file 1 Download the PWS0 font graphics or firmware upgrade zip file from the Intermec web site to your PC 2 Unzip the file on your PC 3 Use an application such as ActiveSync to copy the cab file onto the root directory of your mobile computer 4 Double click the cab file on your mobile computer 18 PW50 Workboard Printer User s Guide Chapter 2 Configuring the PW50 Upgrading the Firmware You can download firmware to your PW50 from a host PC using a serial connection To upgrade your firmware you need to send a upg file to the PW50 that follows this format PW50fxxxx mmddyy upg where xxxx is the firmware version number mm is the month of the firmware release dd is the day of the firmware release yy is the last two digits of the year of the firmware release To upgrad
17. ake sure that the settings on the PC match the settings on the PW50 Serial Port Default Settings on the PW50 Parameter Default Setting Baud rate 115200 Data bits 8 Parity None Stop bits 1 Flow control Hardware 16 PW50 Workboard Printer User s Guide Chapter 2 Configuring the PW50 To connect the PW50 to a PC 1 Connect the 8 pin circular DIN connector on the serial cable P N 075497 001 to the serial port on the PWSO 2 Connect the other end of the serial cable to a serial port on the back of your PC Communicating with the Smart Card Reader The smart card reader on the PWS0 supports communication with the CN3 and CK61 mobile computer Before you can use the PW50 smart card reader with a mobile computer you need to e upgrade the CN3 or CK61 Windows Operating System OS and SmartSystems Platform Bundle SSPB to the latest versions e insert the mobile computer into the PW50 docking port e create a custom application that uses Microsoft APIs application programming interface to provide low level interface calls to the reader Here is a list of Microsoft APIs that are supported by the PW50 smart card reader e SCardEstablishContext e SCardListReaders e SCardConnect PW50 Workboard Printer User s Guide 17 Chapter 2 Configuring the PW50 e SCardTransmit e SCardDisconnect e SCardReleaseContext Downloading Fonts and Graphics You can download fonts and graphics e using PrintSet
18. ause printing 2 Press and hold the Feed button to cancel the print job Understanding Error Mode The printer enters Error mode when it detects an error condition such as a low battery or a paper fault When the printer is in Error mode the status LED blinks red Understanding Test Mode 20 Use Test mode to verify printer settings print testprints restore factory default settings or enter Dump mode for troubleshooting purposes Two test modes are available Test mode and Extended Test mode PW50 Workboard Printer User s Guide Chapter 2 Configuring the PW50 Using Test Mode Test mode consists of a sequence of events that requires very little interaction Extended Test mode requires more interaction and lets you choose which actions you want the printer to perform To enter Test mode 1 Make sure the PW50 is in Standby mode and is loaded with media 2 Press and hold the Standby and Feed buttons until the PW50 beeps 3 Release the buttons The following sequence of events occurs Test Mode Events Event Indicator 1 The printer is performing a test feed sensor Status LED is steady red calibration and media is continuously feeding as a series of testprints is printed 2 The indicator blinks once for each testprint Intermec Ready to Work printed indicator blinks 3 The printer entered Dump mode While Intermec Ready to Work the printer is in Dump mode it scans the indicator is on and status communication
19. dentifying the Parts of the Printer Use this illustration to familiarize yourself with some of the features of the PW50 Feed button Card reader optional Standby button Intermec Ready to Work indicator A Status Media cover release button icati p Communications PW50 Printer This illustration shows the important features of the PW50 printer A weather resistant flap protects the communications ports and the external power connector 2 PW50 Workboard Printer User s Guide Chapter 1 Using the PW50 Workboard Printer Understanding the Ports and Optional Card Reader The PW50 ports are located on the bottom of the printer Power connector PW50 Ports Use this illustration to familiarize yourself with the PW50 ports PW50 Port Descriptions Port Description USB Allows USB devices to connect to the PW50 Note USB communications are not currently enabled on O the PW50 For more information contact your Intermec sales representative COM1 Allows RS 232 devices such as PCs to connect to the PW50 Power connector Connects the PW50 to an AC power supply DEX Provides support for DEX UCS Direct Exchange Uniform Communication Standard The DEX port allows two way electronic transfer of invoice information between a vendor s mobile computer inserted in the PW50 and a store s inventory system Card reader Reads magstripe cards and smart cards optional Note To use the DEX port
20. e PW50 printer keep these points in mind e You can use higher caliper media in the printer but print quality will be reduced e Receipt roll stock media has an end of roll indicator The end of roll indicator is a red marking on last 3 feet of roll on the thermally sensitive side of the paper External Fanfold Media Specifications Specification Value Stack height 70 mm 2 75 in Page length 152 mm 6 in to 305 mm 12 in Note A 6 inch page length is supplied in 12 inch long stacks two 6 inch stacks of equal height with the bottom page linked Specialty media is required for unique customer environments including printer operating temperature extremes Intermec recommends that you test the media in your application Supported Media The PW50 printer supports direct thermal receipt media Receipt media is supported in both a top coated and an uncoated paper in continuous roll stock only The default media sensitivity number is 401 Use the following table as a guide when setting sensitivity numbers for North American receipt media Recommended Media Sensitivity Constant Factor and Print Speed Sensitivity Constant Factor Description Max Print Speed 401 45 40 Duratherm TC 4 ips 102 32 40 Duratherm NTC 2 4 ips 101 30 40 Duratherm NTC 2 ips PW50 Workboard Printer User s Guide Chapter A Specifications Accessories for the PW50 You can use these accessories sold and ordered separately with the PW50
21. e your printer using a serial connection 1 Establish a serial connection between your PW50 and host PC For help see Setting Up Serial Communications on page 16 2 Use ESC P commands to send the upgrade file to the printer For help with ESC P commands see the ESC P Programmer s Reference Manual The PW50 starts the upgrade process During the firmware upgrade the Intermec Ready to Work indicator and the green status LED blink The PWS50 beeps when it is done with the upgrade 3 Print a testprint to verify that your firmware was upgraded correctly For help see Printing a Testprint on page 11 4 Cold boot the PW50 For help see Cold Booting the PW50 on page 29 PW50 Workboard Printer User s Guide 19 Chapter 2 Configuring the PW50 Understanding the Printer Modes The PW50 has five modes to help you effectively interact with the printer Ready Pause Error Test and Upgrade Use the following sections to understand the different printer modes Understanding Ready Mode The printer is in Ready mode when the printer is on and ready to print Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job Use the Feed button to both pause and resume printing To enter Pause mode e Press the Feed button while the printer is printing To resume printing e Press the Feed button while the printer is paused To cancel a print job 1 Press the Feed button to p
22. h a charged battery Connect external power to make sure the printer works correctly and to charge the battery Make sure that media is loaded that you have performed a testfeed and that the media cover is closed For more information see Loading Media on page 9 There is a printing error The printer is paused The printer is canceling a print job 27 Chapter 3 Troubleshooting and Maintaining the PW50 28 Printer Problems and Possible Solutions continued Problem You press the Standby button but the printer does not enter Standby mode and the blue light Intermec Ready to Work indicator starts blinking You press and hold the Standby button for more than 2 seconds to enable Bluetooth communications but Bluetooth is not enabled Printer keeps printing or feeding when it should stop The printout is not in the desired position The printer is not printing with a Bluetooth connection When printing the printer is skipping Printout is faded or weak Possible Solution The printhead may be too hot Wait until the printhead cools down and try again The printhead may be too hot Wait until the printhead cools down and try again Check media settings Check for errors in the software application e Re establish a Bluetooth connection with the mobile computer or scanner For help see Setting Up Bluetooth Communications on page 14 or see your mobile computer user s
23. iew technical information or to request technical support for your Intermec product Telephone Support In the U S A and Canada call 1 800 755 5505 Outside the U S A and Canada contact your local Intermec representative To search for your local representative from the Intermec web site click About Us gt Contact Us Service Location Support For the most current listing of service locations click Support gt Returns and Repairs gt Repair Locations For technical support in South Korea use the after service locations listed below AWOO Systems 102 1304 SK Ventium 522 Dangjung dong Gunpo si Gyeonggi do Korea South 435 776 Contact Mr Sinbum Kang Telephone 82 31 436 1191 Email mjyun awoo co kr PW50 Workboard Printer User s Guide Before You Begin IN Information System PTD LTD 6th Floor Daegu Venture Center Bldg 95 Shinchun 3 Dong Donggu Daegu City Korea E mail jmyou idif co kr or korlim gw idif co kr Who Should Read This Manual This user s guide is for the person who is responsible for installing configuring and maintaining the PW50 Workboard Printer This user s guide provides you with information about the features of the PW50 and how to configure operate maintain and troubleshoot it Before you work with the PW50 you should be familiar with your network and general networking terms such as IP address Related Documents The Intermec web site at www intermec com contains
24. may present a risk of fire or explosion Promptly dispose of used battery pack according to the instructions Caution The Model AB13 battery may ignite create a chemical burn hazard explode or release toxic materials if mistreated Do not incinerate disassemble or heat above 100 C 212 F Do not aution short circuit may cause burns Keep away from children 6 PW50 Workboard Printer User s Guide Chapter 1 Using the PW50 Workboard Printer Installing the Battery Make sure you fully charge the battery before you use your PWS50 You can charge the battery before or after you install it in the PWSO To install the battery 1 Lay the PWS0 upside down on a flat surface 2 Insert the battery with the tab facing away from the front control panel 3 Insert the edge of the battery under the lip of the PW50 and then push down until you hear the battery latch click PW50 Workboard Printer User s Guide 7 Chapter 1 Using the PW50 Workboard Printer Charging the Batteries There are two ways to charge the PW50 battery e Connect power to the printer while the battery is installed e Use the AC18 4 bay battery charger For information on charging your battery in the 4 bay battery charger see the AC18 4 Bay Battery Charger Instructions It takes approximately 6 hours to charge the battery while it is installed in the PW50 printer To charge the battery inside the PW50 you need these items e Intermec 12 VDC
25. or the card reader you must insert a mobile computer into the PW50 PW50 Workboard Printer User s Guide 3 Chapter 1 Using the PW50 Workboard Printer Understanding the Control Panel 8 The PW50 control panel contains two buttons and four LED indicators Use the two buttons to perform functions on the PW50 printer Note The Intermec Ready to Work indicator and the Status LED also indicate the status of the printer modes For more information see Understanding the Printer Modes on page 20 D A G _ R lt Standby button X Feed button p Communications Status Battery Intermec Ready to Work indicator PW50 Control Panel Use this illustration to familiarize yourself with the buttons and LEDs on the PW50 Understanding How to Use the PW50 Buttons Button Name Functions Co Standby Press to put the printer in Standby mode In Standby Power mode power to the radio and all communications ports USB COM1 and Bluetooth are turned off Press to turn the printer back on and put the printer in Ready mode Press and hold for more than 2 seconds to enable or disable Bluetooth communications PW50 Workboard Printer User s Guide Chapter 1 Using the PW50 Workboard Printer Understanding How to Use the PW50 Buttons continued Button Name Functions Feed Press to advance receipt paper The amount of media that feeds depends on the type of media you are using Media advances by 5 mm
26. our documents as pdf files that you can download for free To download documents 1 Visit the Intermec web site at www intermec com 2 Click the Products tab 3 Using the Products menu navigate to your product page For example to find the PW50 printer product page click Printers and Media gt Mobile Printers gt PW50 4 Click che Manuals tab If your product does not have its own product page click Support gt Manuals Use the Product Category field the Product Family field and the Product field to help you locate the documentation for your product PW50 Workboard Printer User s Guide ix Before You Begin x PW50 Workboard Printer User s Guide 1 Using the PW50 Workboard Printer Use this chapter to familiarize yourself with the PW50 Workboard Printer This chapter contains these sections Learning About the PW50 Workboard Printer Using the Batteries Loading Media Printing a Testprint Inserting a Mobile Computer Chapter 1 Using the PW50 Workboard Printer Learning About the PW50 Workboard Printer The PWS0 is a rugged direct thermal receipt printer that is designed for use with these Intermec mobile computers e CN3 and CN3e e CK61 and CK6lex The PWSO provides e print resolution of 203 dpi e print speeds of up to 100 mm per second 4 ips e a Bluetooth radio Before you can use a new printer or a printer that you reset to factory O default settings you must perform a testfeed I
27. ports are printed Press the Feed button to enter Dump mode and press the Feed button again to exit Dump mode Status LED is steady green Restores the factory default settings Intermec Ready to Work Exits Extended Test mode indicator is on status LED press the Feed button to exit Extended Test mode is steady red and status LED is steady green PW50 Workboard Printer User s Guide Chapter 2 Configuring the PW50 To restore the factory default settings 1 Press the Feed button to enter Factory Default mode The status light turns on steady red 2 Press down on the blue media cover release button to open the media cover and confirm that you want to restore the factory default settings The status light turns on steady green the factory default settings are restored and the PW50 reboots 3 Close the media cover 4 Perform a testfeed by holding down the Feed button until the PW50 beeps Understanding Upgrade Mode The PWS0 is in Upgrade mode while it is upgrading firmware While the PW50 is in Upgrade mode the Intermec Ready to Work indicator and the green status LED blink For more information about upgrading firmware see Upgrading the Firmware on page 19 PW50 Workboard Printer User s Guide 23 Chapter 2 Configuring the PW50 24 PW50 Workboard Printer User s Guide 3 Troubleshooting and Maintaining the PW50 This chapter contains information to help you solve problems you may encoun
28. rks For information on media specifications see Specifications on page 34 To load media 1 Press the blue media cover release button to open the cover 2 Insert a roll of media Make sure you load the media counter clockwise so that it pulls off the core from the bottom of the printer 3 Pull out approximately 8 cm 3 in of the media PW50 Workboard Printer User s Guide 9 Chapter 1 Using the PW50 Workboard Printer 4 Close the media cover 5 Press down on the cover until it latches The printer emits the hardware sound to tell you that the media door closed correctly 6 Press the Feed button to advance the media Before you can use a new printer or a printer that you reset to factory Vou default settings you must perform a testfeed 10 PW50 Workboard Printer User s Guide Chapter 1 Using the PW50 Workboard Printer Printing a Testprint After you load media in the printer you are ready to print a testprint If you cannot get the testprint information to print see Chapter 3 Troubleshooting and Maintaining the PW50 To print a testprint 1 Make sure the PW50 is in Standby mode and is loaded with media 2 Press and hold the Standby and Feed buttons until the PW50 beeps 3 Release the buttons 4 The PWS50 prints a testprint and starts Test Mode For more information see Understanding Test Mode on page 20 PW50 Workboard Printer User s Guide 11 Chapter 1 Using
29. sing Extended Test Mode 0 0c cece cece cence eee ee 22 Understanding Upgrade Modei si dest rarr n EEA i AE E ENE A ENA 23 3 Troubleshooting and Maintaining the PWS50 25 Troubleshooting the PWSU yera ar EAEAN AEE VAEA A T E ET ERARA 26 Contacting Product Support esere e Kiris cece 26 Understanding Error Messages i roai oaao EnaA LINEEN EET EEEE ened 27 Troubleshooting Printer Problems and Finding Solutions 27 Troubleshooting Communication Problems 4 44 29 Cold Booting the PW50 sb dana et iis Vee a Meee eae hes ae 29 Cleaningthe PWI sie bie eed peed o ieee eee ea eeu head 30 A Specifications 5 52 dees re ha doo kase oa bat senedemtenous seas eedese 33 SP CIHCACONST sone secs EE a tae SRR R Coed peg Phas ae Ne ee 34 Accessories for the PW50 ccc cee cee cece cece eee eee e een ee enees 37 vi PW50 Workboard Printer User s Guide Before You Begin Before You Begin This section provides you with safety information technical support information and sources for additional product information Safety Information Your safety is extremely important Read and follow all warnings and cautions in this document before handling and operating Intermec equipment You can be seriously injured and equipment and data can be damaged if you do not follow the safety warnings and cautions This section explains how to identify and understand warnings cautions
30. sor Tear bar Platen roller Printhead regularly PW50 Workboard Printer User s Guide Chapter 3 Troubleshooting and Maintaining the PW50 Cleaning the PW50 Printer Printer Part Cleaning Method Cleaning Interval Platen roller Rotate the platen roller and clean it After every five rolls of thoroughly using a cleaning swab media or more often if P N AE26034 necessary Paper sensor Remove buildup and clean After every five rolls of thoroughly using a cleaning swab media or more often if necessary Tear bar Clean thoroughly using a cleaning As needed swab Printhead Use the cleaning pen P N 757150 After every five rolls of or a cleaning swab to remove media or more often if buildup necessary Exterior Clean with a soft water dampened As needed cloth Abrasive chemicals or materials can damage the exterior Interior Brush or air blow Make sure the After every five rolls of paper sensor is free of dust media or more often if necessary PW50 Workboard Printer User s Guide 31 Chapter 3 Troubleshooting and Maintaining the PW50 32 PW50 Workboard Printer User s Guide A Specifications Chapter A Specifications Specifications Physical Dimensions Dimension Length Width Depth Weight not including battery and media Power Specifications Specification AC power adapter voltage Printer voltage Operating power Value 32 5 cm 12 8 in 18 9 cm 7 4 in 8 1 cm
31. st that will send the data for the printer to print The PW50 can communicate with a host using one of these methods Bluetooth radio communications with a CN3 CN3e CK61 or CK61ex mobile computer inserted in the PW50 e Serial communications through a serial cable Setting Up Bluetooth Communications 14 The PW50 contains a Bluetooth radio that allows wireless communications with a remote device from distances up to 100 meters approximately 328 feet depending on the Bluetooth range capabilities of the remote device environmental conditions and obstructions For the Bluetooth enabled devices to exchange data both devices must establish a connection Bluetooth software is always running in the background Note To guickly enable or disable Bluetooth communications press and hold the Standby button for more than 2 seconds PW50 Workboard Printer User s Guide Chapter 2 Configuring the PW50 The PW50 cannot initiate a Bluetooth connection One of the devices such as a CN3 mobile computer must request a connection with the printer The PW50 then accepts or rejects the connection Use Intermec Settings on the mobile computer to enable the Bluetooth settings on the PWS0 The PW50 can also connect to Bluetooth scanners such as the SF51 and the SR61 You can create the bar code labels you need to connect the printer to a Bluetooth scanner using EasySet software If you are going to create the bar code labels using EasySet you
32. ter while using the PW50 and contains these sections Troubleshooting the PW50 Cold Booting the PW50 e Cleaning the PW50 Chapter 3 Troubleshooting and Maintaining the PW50 Troubleshooting the PW50 You may have printer operation print quality or printer communication problems at some time during the life of the PW50 printer It is easy to fix most of the problems and you will find solutions in Troubleshooting Printer Problems and Finding Solutions on page 27 If you cannot find the answer to your problem you may need to contact Product Support Contacting Product Support Before you call Intermec Product Support you may want to visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and click Contact to find your local Intermec representative Before you call Intermec Product Support make sure you have the following information ready e Printer serial number e Firmware type and version e Bluetooth or serial port settings You can find all of the information listed above on a testprint page For help see Printing a Testprint on page 11 26 PW50 Workboard
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