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1. Copyright Quick Order System Inc 2005 Page 19 HARDWARE SPECIFICATIONS POS TERMINAL SPECIFICATIONS CPU Intel Celeron 733 MHz 1 2 GHz Memory 2 x 168 pin DIMMs max 512 MB Drives FDD internal HDD 3 5 CD ROM or CD RW option Extensions 1xPCl Interfaces 4serial free 2 of them with 5V or 12V 2 PS 2 1 parallel SPP ECP EPP 4 USB 2 on front 1 Ethernet 10Base T 100 Base TX 1 D sub 15 pin CRT LCD 1 DC 12V 3A f r LCD Monitor 1 Microphone Line In Line Out 1 power in 1 24V power out for external TM printer Video Video Controller on board Copyright Quick Order System Inc 2005 Page 20 Standard features Power switch on front Built in power supply 100 240 V Integrated speaker adjustable cover for storage drives Wake on LAN Diagnostic utility in BIOS Audio function Operating System Windows 2000 Professional Dimensions WxDxH mm Base unit 315 x 280 x 88 without LCD and cable cover can also be mounted vertically Weight ca 5 5 Kg Color TFT with touch panel QOS POS 12 1 30 7 cm TFT 800 x 600 262k colors RFID READER TECHNICAL SPECIFICATIONS Operating Temperature 20 to 50 C Storage Temperature 40 to 85 C Relative Humidity lt 97 non condensing IEC 68 2 30 Test Db 21 cycles RF Transmit Frequency 134 2 kHz Power Supply 5 Vdc regulated Typical Current Consumption Active mode 100 mA Idle mode 5 mA
2. order and payment i aie receipt fy i i We Proudly Brew ia Th LACKS Orne ABOUT THIS MANUAL The purpose of this user s manual is to provide general information to the user regarding proper operation of the Quick Order System QOS and to instruct the user in configuring the hardware and software related settings The information in this manual is subject to change without notice The user can always access the most up to date information through the QOS web site at http Awww cs odu edu vturnqui qos DISCLAIMER This manual has been carefully examined for accuracy While every precaution has been taken in the preparation of this manual the manufacturer assumes no liability for errors or omissions The manufacturer assumes no responsibility for damage s incurred directly or indirectly from errors omissions or discrepancies of this manual INNO EVENT WILL THE VENDOR BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT OR DOCUMENTATION IN PARTICULAR THE VENDOR SHALL ASSUME NO LIABILITY FOR ANY HARDWARE SOFTWARE OR DATA STORED OR USED WITH THIS PRODUCT INCLUDING THE COSTS OF REPAIRING REPLACING OR RECOVERING SUCH HARDWARE SOFTWARE OR DATA WARNING This POS terminal has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are
3. This equipment generates uses and can radiate radio frequency energy and if not installed or used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation lf this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 reorient or relocate the receiving antenna 2 increase the separation between the equipment and the receiver 3 connect the equipment to an outlet on a circuit different from that to which the receiver is connected 4 consult the dealer or an experienced radio TV technician for additional suggestions Copyright Quick Order System Inc 2005 Page 25 Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Where shielded interface cables have been provided with the product or specified additional components or accessories elsewhere defined to be used with the installation of the product they must be used in order to ensure compliance with FCC regulation Copyright Quick Order System Inc 2005 Page 26 REPAIR amp PRODUCT SUPPORT The Quick Order System provides service for all its products through our service
4. Copyright Quick Order System Inc 2005 Paqe 21 Host Communication Point to Point Communications Parameters 9600 baud 8 data bits no parity 1 start bit 1 stop bit Communications Protocol Micro Reader specific communications protocol with Xon Xoff handshake Communications Interface Serial Communications Interface SCI TTL voltage level Reader Interference Protection Wireless and wired synchronization Antenna 47 uH Q 10 20 Typical Read Time Without synchronization 100 ms With synchronization 120 ms Transponder Types 134 2 kHz HDX FSK Package 30 pin Dual in line for plug or to solder in Reference Documentation 11 06 21 027 Reference Guide S2000 Reader System Micro Reader RI STU MRD1 Dimensions 38 3 mm x 29 3 mm x 13 5 mm 0 5 mm Weight approx 5 g CREDIT CARD READER RFID TAG RFID READER Copyright Quick Order System Inc 2005 Page 22 OPTIONS amp ACCESSORIES To help you better serve your customers Quick Order System Inc offers a variety of system options and accessories to enhance the Quick Order System including printers signature capture kits magnetic stripe card readers check readers desktop wall mounts ribbons and cartridges and more Item Item Description QOS Check Printer Price 407 85 Quick Order System Dot Matrix Check Printer QOS Signature Capture Terminal Price 321 43 Quick Order System Signature Capture Terminal Kit QOS Magnetic Stripe Card Reader Price 65 21
5. Inc 2005 Page 14 personalized dashboard for their operations real time reports on the business metrics of their choosing continually available from the data warehouse via their Internet connection This capability allows management to monitor sales promotions and labor and make changes to the restaurant s menus and prices from a web browser anywhere at any time Through this single site restaurant operators will be able to access an unlimited amount of information and perform a variety of important tasks As with other Internet portals MyMicros net will include traditional news weather and calendar content Simple and easy to use back office functionality is also included such as human resources payroll scheduling ordering and inventory valuation MyMicros net will be an extension of the MICROS Restaurant Enterprise Series 3000 and the Large Enterprise Solution 9000 making it the most complete Internet portal created exclusively for the hospitality industry MyMicros net offers outstanding benefits to both independent and chain restaurant operations Independent restaurant owners and chain operators can experience a freedom they have never had before Using this Internet technology they have access to their operations real time data from a Web browser They can make adjustments to pricing menu items or inventory from across the street or across the country via web access Chain restaurant enterprises also gain significant oper
6. Quick Order System Magnetic Stripe Card Reader QOS Magnetic Stripe Card Reader Price 117 39 Quick Order System Magnetic Stripe Reader 2 Track MSR with PC Wedge Interface QOS Check Reader Price 191 31 Copyright Quick Order System Inc 2005 Page 23 Quick Order System Check Reader Keyboard Wedge RS 232 and No MSR Upgradeable Quick Order System Check Reader PC Wedge Non IBM Commercial No MSR and RS232 Port QOS Interactive POS Terminal Picture N A Cable 12 Feet IBM 46XX Cable for the QOS Terminal QOS Check Reader Accessories Price 1 85 Picture N A Checks for QOS terminal Plug and QOS POS Terminal Accessories Price 5 55 aoe e al a Countertop Use for the rae e Capture Terminal Non Tethered Stylus for QOS POS terminal plese ue Signature Capture Device Copyright Quick Order System Inc 2005 Page 24 PRODUCT CERTIFICATIONS amp INSPECTIONS FCC Compliance and Advisory This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions this device may not cause harmful interference and this device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation
7. center To obtain warranty or non warranty service return the unit to the Quick Order System postage paid with a copy of the dated purchase record attached In the United States please contact the Quick Order System Product Service Department at the address telephone number listed below to obtain a Return Material Authorization number RMA QUICK ORDER SYSTEM Service Department 4700 Elkhorn Ave Suite 3300 Norfolk VA 23529 0162 Telephone 757 683 3915 Fax 757 683 4900 For service in Europe please contact your Quick Order System representative at the address that follows or your local distributor United Kingdom Office Quick Order System Inc Dallam Court Warrington Cheshire WA2 7LT United Kingdom Telephone 44 0 1 925 240055 or Int 353 1 216 0070 Fax 44 0 1 925 631280 or Int 353 1 295 6353 Copyright Quick Order System Inc 2005 Page 27 WARRANTY Quick Order System warrants the QUICK ORDER SYSTEM to be free from malfunctions and defects in both materials and workmanship for one year from the date of purchase Retain the original sales receipt dated proof of purchase is required for warranty coverage Warranty Replacement Coverage This warranty will be honored within the geographical location that the product was purchased Quick Order System will REPLACE the QUICK ORDER SYSTEM if it fails to function properly during the warranty period subject to any conditions and or limitations stated herei
8. designed to provide reasonable protection against harmful consequences in a standard installation This equipment generates and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communications However there is no Copyright Quick Order System Inc 2005 Paqe ii guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which is found by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment or device Connect the equipment to an outlet other than the receiver s outlet Consult a dealer or an experienced POS RFID technician for assistance IMPORTANT NOTICES CAUTION Your system is provided with a battery powered backup device There is danger of exposure and risk of personal injury if the battery is incorrectly replaced or misused Do not attempt to disassemble the battery immerse it in water or dispose of it in fire WARRANTY LIMITS If the QOS terminal is opened by any person other than authorized technicians the warranty will be automatically terminated The user should consult his her dealer for any technical problems The warranty shall be considered void if the user does not
9. time to retrieve their favorite order Changes and modifications to a customer order may be made at any time prior to receipt generation by pressing Modify Order Copyright Quick Order System Inc 2005 A proper RFID tag wave is demonstrated in the figure below Although the tag is capable of being read at varying distances to ensure proper data transmission and security there should be no more than an inch between the RFID reader and tag CORRECT RFID TAG WAVE Copyright Quick Order System Inc 2005 Paqe 7 TESTING In the rare event that your Quick Order System experiences a malfunction the unit is equipped with a convenient self testing feature To activate the self test feature power off the POS terminal by pressing the On Off switch wait for seven seconds to allow the system to completely reset then reboot the POS by again pressing the On Off switch Enter the self test mode by selecting the Self Test Menu button that appears during the reboot process The POS will display a summary of any current or potential malfunctions along with suggested remedies If the built in self testing feature fails to resolve any QOS malfunction please contact your local service representative for further instructions Copyright Quick Order System Inc 2005 Page 8 POS FEATURES The 3700 QSR application is part of the RES 3000 suite of products It is engineered specifically for the quick service restaurant environment
10. E SOFTWARE TO WHICH YOU ARE REQUESTING ACCESS IS THE PROPERTY OF CISCO SYSTEMS THE USE OF THIS SOFTWARE IS GOVERNED BY THE TERMS AND CONDITIONS OF THE AGREEMENT SET FORTH BELOW BY CLICKING YES ON THIS SCREEN YOU INDICATE THAT YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THAT AGREEMENT THEREFORE PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE CLICKING ON YES IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THE REEMENT CLICK NO ON THIS SCREEN IN WHICH CASE YOU WILL BE gt InslallStmeld Copyright Quick Order System Inc 2005 Paqe 4 Step 4 Select the preferred installation location or press Next to accept the default location to C Program Files QOS par i 7 Quick Order Syste Installation Options EEEn a i i a Dick epace avelable 7ITEHEk Quick Order System InstallShield Wizard Completed The InstallShield Wizard has successfully installedthe Quick Order System Click Finish to exit the wizard Copyright Quick Order System Inc 2005 Page 5 Chapter 4 To begin using the Quick Order System enter your personal employee identification code using PRODUCT USE the touchpad in the middle of the login screen Click on the right hand button labeled Sign In to login to the Quick Order System The following screen is used to input customer orders It is possible to input orders using the selected menu or customers may wave their RFID tag during this
11. With its touch screen technology it is easy to use and easy to learn You can customize screen layouts for every area of your restaurant The MICROS 3700 QSR has dynamic ordering screen flow with automatic combo meal recognition Flexible manager screens provide a complete overview of front of the house activity and management functions Although the touch screen menus provide an easy to learn environment if operational issues arise please feel free to contact your local service technician 6 1 Product Management Product Management provides unique customization tools so that users can modify application screens to fit their requirements tailor files or form names and change screen layouts The application is designed to adapt to a business s changes in environment Key features of the PM application are listed below Flexible Inventory Management Supports multiple costing methods units and counting locations Maintains perpetual inventory balance Supports scheduled count tasks for end of period inventories and unlimited ad hoc inventories Detailed Recipe Management Up to 4 recipe and cost assignments per POS menu item Real time depletion of inventory based on sales items batch recipes and sub recipes Copyright Quick Order System Inc 2005 Page 9 Includes condiment costs based on actual selections Automated Ordering Provides recommended order quantity Selects a vendor based on your criteria preferred b
12. and remove the reader serial and power adapter Step 2 Connect the power adapter to the RFID reader Step 3 Connect the power adapter to an AC power outlet Step 4 Connect one end of the serial cable to the connector labeled To Register on the rear of the RFID reader and the other end to the connector labeled To RFID Reader on the register system Step 5 Power on the POS terminal and ensure the power light is illuminated on the RFID reader Senal Cable CREDIT CARD READER RFID READER Power Adapter Copyright Quick Order System Inc 2005 Paqe 3 3 2 Software Installation Step 1 Insert the CD ROM into the CD ROM drive Step 2 Depending on the terminal configuration the installation program may automatically run lf the program does not run automatically click Run on the Start menu and type x setup where X is the letter of the CD Rom drive Then click OK LT zx Type the name of a program Folder document or Internet resource and Windows wall open for you Open Disetup exe art GG a Step 3 Follow the on screen instructions for the setup wizard Accept the client software license agreement by selecting Yes to install the Quick Order System Quick Order System xi Welcome to the Install Shield Wizard for the Quick Order System x Press the PAGE DOWN key to see the rest of the agreement CLIENT SOFTWARE LICENSE AGREEMENT OF THE QUICK ORDER SYSTEM TH
13. art stand or table If the machine falls it could cause personal injury or damage to the POS system AN e This system is equipped with a three wire grounded plug This is a safety feature If your outlet does not accommodate the three wire plug have an electrician install the correct outlet or use an adapter to ground the appliance safely Do not defeat the purpose of the grounded plug Copyright Quick Order System Inc 2005 Paqe iv Do not allow anything to rest on the power cord Do not locate the system where gt people may walk on the cord AN e Do not overload the power outlet and extension cords Overload can result in fire or electric shock Copyright Quick Order System Inc 2005 Page v Chapter Chapter Chapter Chapter Chapter Chapter Chapter Chapter Appendix Appendix Appendix Appendix Appendix Appendix Appendix j QO 17m 0 OO WD D INTRODUCTION WHAT S INCLUDED INSTALLATION 3 1 Hardware Installation 3 2 Software Installation PRODUCT USE TESTING POS FEATURES 6 1 Product Management 6 2 Labor Management 6 3 Financial Management 6 4 Kitchen Display System 6 5 Reporting amp Statistics 6 6 Enterprise Management 6 7 Central Database Management RFID FEATURES TAKING CARE OF YOUR QOS TROUBLESHOOTING FAQ HARDWARE SPECIFICATIONS OPTIONS amp ACCESSORIES PRODUCT CERTIFICATIONS amp INSPECTIONS REPAIR amp PRODUCT SUPPORT WARRANTY h Chapter 1 Thank you for pu
14. ational control via the MyMicros net portal In large multi store and multi concept operations the necessary infrastructure has grown large and complex but our new Internet technology will simplify many functions With real time reporting trends can be spotted immediately and acted upon enterprise wide and the data warehouse s dynamic drill down capabilities greatly improve current methods of business intelligence MyMicros net is the ideal architecture for chain operators Copyright Quick Order System Inc 2005 Page 15 Chapter RFID FEATURES Easy Implementation and Management The QOS RFID reader is easy and inexpensive to install and operate Configuration is accomplished locally via serial port Easy to Upgrade With field upgradeable firmware and a high performance digital signal processor the QOS RFID reader is designed for maximum upgradeability to future EPC specifications Recommended Operating Conditions Operating free air temperature range T_oper 25 to 70 C Storage temperature range T_ store 40 to 85 C Note Free air temperature the air temperature immediately surrounding the RFID reader Copyright Quick Order System Inc 2005 Page 16 Chapter 8 TAKING CARE OF YOUR QOS A FAILURE TO FOLLOW THESE INSTRUCTIONS MAY RESULT IN PERSONAL INJURY OR DAMAGE TO YOUR QUICK ORDER SYSTEM Use only a soft dry cloth to clean the outside of the Quick Order System and any peripherals Do n
15. ble packaging will be at the owner s expense Unless a specific Quick Order System warranty is communicated to the purchaser in writing by a Quick Order System company no other warranty or liability exists beyond the information contained above even though defect damage or loss may be caused by negligence or other act To obtain warranty service contact your local Quick Order System service representative Copyright Quick Order System Inc 2005 Paqe 30
16. des reporting data that is always current so there is no redundant data entry User defined data can be input to supplement existing data and expand the scope of reports And because the industry standard report output tool is easy to learn and use generating new reports is fast and easy Following are some key features of the MICROS FM application Customizable Financial Reports e Profit and Loss e Daily Sales Reconciliation e Cost of Sales e Deposit Record e Expense Summary e And Many Others Multiple Reporting Period Options Copyright Quick Order System Inc 2005 Paqe 11 e Access new periods prior to close of previous period e Review Closed periods e Merge purge previous period data Flexible Reporting Functionality e Track actual projected or budget data e Incorporate data from other applications on the cross application database import third party data or enter user defined data e Generate configured documents or standardized reports 6 4 Kitchen Display System Fully integrated with the MICROS 3700 POS System KDS runs on standard PC hardware using the Microsoft Windows 95 operating system along with color touch screen monitors or color monitors and bump bar By managing food preparation KDS provides a higher level of management control and customer service Following are a few key features of the KDS system Order Preparation e Highlights alert orders in yellow or red to indicate an order has exceeded expect
17. ed prep time e Displays each order in either List Mode or Chit Mode and monitors time to prepare e Allows user to define preparation times for both appetizers and entrees e Intuitive icons display Rush Order VIP and Void status e Display features such as All Day Order Done and Order Recall make information readily available Copyright Quick Order System Inc 2005 Page 12 Speed of Service Displays View the status of each table in the restaurant at a glance Table buttons change color to indicate Table Vacant Guest Seated Kitchen Working on Order Entree Served Order Late 6 5 Reporting amp Statistics Captures service times for different courses at the various prep stations Generates real time reports on kitchen performance Transaction Analyzer This simple to run simple to use application helps managers to breeze through creating their own reports and custom spreadsheets from information in the POS system Guest Services Solution GSS is a software product that allows a restaurateur to develop and manage a dining relationship with their guests through 3 major modules Frequent Diner Deliver Plus Gift Certificate Management Copyright Quick Order System Inc 2005 Page 13 6 6 Enterprise Management Enterprise Management provides chains with an enterprise level management tool that enables their restaurants to focus on operations and customer service not database administration Add m
18. enu items to implement a new promotion for one store a region or the entire chain Change pricing structures in response to local competitive pressures in key target markets EM enables the corporate office to easily manage store level data to increase market share and maximize margins Additional EM Features are listed below Implement and manage different menu items and pricing structures chain wide Eliminate labor intensive effort of manually updating store databases one at a time Administer and control each store level data configuration ensuring enterprise wide database consistency Manage data in stores grouped by region price levels etc Manage database tables globally or on an individual store basis allowing for local control where needed Implement menu item price changes by affectivity dates Implement definition changes such as a tax table for a single store or for all stores 6 7 Central Database Management MyMicros net is a content rich Internet portal for the restaurant industry that includes access to hosted applications for point of sale back office data warehousing business intelligence and other business applications and content creating the next generation model of restaurant enterprise systems and extending the capability for existing MICROS customers MyMicros net Portal The MyMicros net portal will allow restaurant and enterprise managers to create a myPage Copyright Quick Order System
19. es or services or claims of your customers for such damages resulting from the purchase use or failure of the product regardless of cause or for breach of any written or implied warranty is expressly disclaimed and excluded here from Your Rights Some states or jurisdictions do not allow exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Some states or jurisdictions do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you This warranty gives you specific rights you may have other rights which vary from state to state or by jurisdiction Outside the United States In countries other than the United States the terms and conditions of this warranty may be different Unless specific Quick Order System warranty is communicated to the purchaser in writing by a Quick Order System company no warranty or liability exists beyond any minimum requirements imposed by law even though defect damage or loss may be by negligence or other act Copyright Quick Order System Inc 2005 Page 29 Software Application Support For application specific support contact your reseller systems integrator software manufacturer or dealer How to Obtain Service When returning the device use the original packaging materials Enclose a problem report with the device If the original packaging has been discarded or is not availa
20. est price contract Tracks and analyzes vendor bids Generates a purchase order Complete Receiving Converts purchase orders into receipts and updated inventory levels Accepts receipts or packing slips for inventory or non inventory items Matches packing slips to invoices for reconciliation Prepares file for export to third party accounts payable application 6 2 Labor Management Labor Management LM allows you to maintain human resources employee files Support payroll preprocessing and generate staff schedules for unit level operations Its key features include Complete Payroll Processing Allows edits to POS time card with audit trail Supports vacation sick and other earnings or benefits information Generates reports on scheduled versus actual labor costs Integrated with MICROS 3700 POS Systems time and attendance Integrated Human Resources Copyright Quick Order System Inc 2005 Page 10 Manages centralized employee information including personal data l 9 documentation and tax filing data for federal state and local agencies Facilitates employee reviews and evaluations Maintains schedule availability and requests Flexible Employee Scheduling Determines schedule costs for regular and overtime hours Calculates labor cost percentage by location job or job category Enforces minimum wage rates tip credits and overtime regulation 6 3 Financial Management Financial Management provi
21. follow the instructions in the application of this product The manufacturer is by no means responsible for any damage or hazard caused by improper use TRADE MARKS AND SERVICE MARKS QOS is a registered trademark of QUICK ORDER SYSTEM INC Other brands and product names are registered trademarks and service marks of their respective owners Copyright Quick Order System Inc 2005 Paqe iii Copyright Quick Order System Inc QOS 2005 SYMBOLS In this guide you will see several warnings These warnings are important to recognize because they highlight issues that could cause personal injury or adversely affect the Quick Order System and its performance DANGER high volage Usecauton Refer to the manualis hor information AF A IMPORTANT SAFETY INFORMATION Read all of these instructions carefully AN e Before plugging the power cord on the AC inlet of the power supply unit please make sure that power switch is on the correct voltage setting either 115V or 230V to avoid damaging the power supply unit AN e Power off the system and remove the power adapter when cleaning the system AN e Before powering on the system please ensure that all the peripheral devices are properly connected to the POS terminal according to the hardware installation guidelines e Donot use the system near water Avoid exposing the system in direct sunlight or near a heating element gt Do not place the system on an unstable c
22. n Such replacement is the sole remedy under this warranty If it is necessary to replace the entire product it may be replaced with a remanufactured product Limitations Warranty service will not be provided without dated proof of purchase such as a copy of the original dated sales receipt THIS WARRANTY DOES NOT APPLY WHEN FAILURE IS DUE TO SHIPPING DAMAGE ACCIDENT ALTERATION MODIFICATION UNAUTHORIZED SERVICE MISUSE ABUSE USE WITH INCOMPATIBLE ACCESSORIES OR ATTACHMENTS FAILURE TO FOLLOW QUICK ORDER SYSTEM S OPERATION MAINTENANCE OR REPACKING INSTRUCTIONS FAILURE TO USE ITEMS SUPPLIED BY QUICK ORDER SYSTEM SUCH AS ADAPTERS AND CABLES OR CLAIMS MADE AFTER THE DURATION OF THIS WARRANTY Copyright Quick Order System Inc 2005 Page 28 Quick Order System makes no other express or implied warranty for this product In the event that the exclusion of any implied warranty is ineffective under the law the duration of the implied warranty will be one year from the purchase date The option of replacement is Quick Order System s only obligation Quick Order System will not be responsible for any special consequential or incidental damages resulting from the sale purchase or use of this product regardless of the cause Liability for any special consequential or incidental damages including but not limited to loss of revenue or profit downtime costs loss of the use of the equipment cost of substitute equipment faciliti
23. ot POS malfunction terminal If the corrective actions above fail to resolve any operational malfunctions please contact your service representative for further assistance Copyright Quick Order System Inc 2005 Page 18 FAQ What is the QOS A contact less order and payment system using RFID technology that stores and retrieves a customer s favorite order and draws payment from a user s prepaid account What is an RFID tag An RFID tag is a small hand held device It s only 1 5 inches long is very lightweight and can hang on your key ring Do RFID tags expire No RFID tags are powered by the signal from the RFID reader and will function indefinitely What happens if my RFID tag is lost stolen or damaged Immediately notify the QOS Customer Service department by calling 1 877 QOSHELP 1 877 767 4357 We ll deactivate your RFID device and send you a new one upon request I have my RFID tag but how do initially setup my customer information and favorite order Setting up your customer information is quick and easy by registering online at http Awww cs odu edu vturnqui gos gettingstarted htm or call the QOS Customer Service department 1 877 QOSHELP 1 877 767 4357 Can I change my customer information or update my favorite order Yes you can update your customer information online at http www cs odu edu vturnqui gos gettingstarted htm or call the QOS Customer Service department 1 877 QOSHELP 1 877 767 4357
24. ot use any solvents chemicals or cleaning solutions containing alcohol ammonia or abrasives Do not allow liquids to spill on the unit Do not use sprays near the Quick Order System Keep the Quick Order System out of direct sunlight or other sources of extreme heat Avoid placing the Quick Order System in a setting where air cannot circulate around the unit Copyright Quick Order System Inc 2005 Page 17 TROUBLESHOOTING Symptom Probable Cause Corrective Action Unit does not power on The power cable is not connected Connect the power cable correctly properly The power supply exceeds the Use the power supply within the No image appears on the allowable range allowable range monitor a The POS monitor cable is not Turn off the power and connect connected properly the monitor cable correctly Turn on the power Use the The power supply is not turned on power supply within the specific range The monitor is not adjusted properly Adjust the brightness hue of the monitor using the display menu Check RFID cables to ensure sien proper connection between the recognize transponder Bt OERS reader and the POS terminal transmission RFID reader does not REID cables loose or not connected Attempt atest transaction Defective RFID transponder using an alternate trans ponder POS terminal display freezes or does not respond fo input Temporary hardware or software Press reset button to rebo
25. rchasing the Quick Order System INTRODUCTION The Quick Order System improves the current Starbucks ordering process by transferring a contact less order and payment to a point of sale terminal thus reducing the overall order time reducing common communication errors This device retrieves a customer s favorite order and draws payment from that customer s prepaid account During the ordering process the customer waves a small RFID tag near an RFID reader which communicates the desired order to the register system While the system allows the user to incorporate payment from a prepaid account the dynamic nature of the system provides the option of paying using his her tag The customer has the ability to change his her favorite saved order at anytime during the process The ordering process is complete when a receipt is generated order amp payment receipt Minimized transaction using the Quick Order System Copyright Quick Order System Inc 2005 Paqe 1 Chapter 2 Your Quick Order System includes the following components WHAT S INCLUDED 1 Micros 3700 Point of Sale Terminal 2 S2000 RFID Reader with RS 232 I F 3 Stick Antenna 4 Point of Sale Terminal Interface Cable 5 CDs with User Documentation and Demo Software 6 User Manual 7 Applicable Mounting Hardware Copyright Quick Order System Inc 2005 Pade 2 Chapter 3 3 1 Hardware Installation INSTALLATION Step 1 Open the box

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