Training Manual PDF - Vision Concept Technology Knowledge Base
Contents
1. you are going out on line 1 VOICE MAIL INSTRUCTIONS LOGGING INTO YOUR VOICE MAILBOX e Dial 97 for Voice Mail VM e Enter VM PIN CHECK MESSAGES e Log into your voice mailbox e Press 1 to hear your messages MAILBOX OPTIONS e Log into your voice mailbox e Press 3 to hear your options CHECK MESSAGE REMOTELY Call main number When auto attendant answers Dial plus 8 VR password lost it Refer to user manual Then enter your password again TO RECORD YOUR AUTO ATTENDANT RECORDING e Obtain Dial Tone e Dial Your IVR Number from user manual e Enter your password from user manual PORTAL INSTRUCTIONS LOGGING INTO THE PORTAL Launch your web browser Navigate to https box01 vctsip com Enter username your extension Enter password VM password Click submit It is recommended to add your company s portal to your favorites in your web browser EMAIL NOTIFICATIONS Click the Settings link on the left sidebar Under Notification Settings check the Enable box next to Email Address Enter your email address and Click gt Update o Attach Voicemail to email Check this box if you want the voicemail to be emailed as an attachment o Delete voicemail after emailed Check this box if you would like the voicemail to be deleted off the phone system when it is emailed o Say caller ID in recording email Check this box if you want to include the caller s phone number in the message o Say envelope d2. Vision EF CLoup TeLepHone System Powered by Vision Concept Technology Grandstream Phone System Training Reference Guide V1 0 GXW 400x ED xs Fas Faso Fase PASS fase PAST PKS PSTN Fai Reset Power Console Line FXS LAN WAN Supply Connection Ports RJ 45 Ethernet PC Ports connection Feature Codes Note These features can be configured via the portal at https box01 vctsip com 78 activate Do Not Disturb 79 deactivate Do Not Disturb 98nnnn Check voicemail extension nnnn 97 Check voicemail for cal ing extension 70 activate Ca I Waiting 71 deactivate Ca Waiting 72 activate Ca 1 Forward 73 deactivate Ca I Forward 90 activate Ca I Forward on Busy 9 deactivate Ca I Forward on Busy 69 Ca I trace dial last cal received GATEWAY INSTRUCTIONS 1 With your new Vision CTS service placing a call is the same as before with your other provider s service 2 To use the features listed above simply get outside dial tone by selecting a CO Line appearance or dial an access code if your phone system has provided that In most cases the access code is 9 3 Then dial the access code you would like to use For instance if you want to forward your main number to an outside number dial 72 and the number you are forwarding to e g 614 555 1212 Then hang up To cancel the forwarding dial 72 and hang up When you do this make sure
3. ate time in recording Check this box if you want the system to include the date and time the message was left CONFIGURE PHONE FEATURES Click the Phone Features link on the left sidebar Check the Call Waiting box if you wish to enable call waiting Check the Do Not Disturb Box if you would like to put your phone in Do Not Disturb mode Call Screening Requires external callers to say their name before speaking to you The system will ring your phone and the external callers name will be played You will then have the abil ity to reject or take the call Rejected calls are sent to voice mail o Screening with memory will automatically accept any previously accepted incoming calls from the same caller ID o Screening without memory will require you to accept or deny every call CALL FORWARDING Click the Phone Features link on the left sidebar Choose the type of forwarding you wish to use by checking Enable Enter the number you wish to forward your calls Click gt Update Unconditional Forwards calls all the time Unavailable Forwards call when you do not answer Busy Forwards calls when the phone is busy CALL Monitor Click the CallMonitor link on the left sidebar This section will keep a history of your calls FOLLOW Me Click the Follow Me link on the left sidebar Enter your extension in the Follow Me List then enter any other numbers you wish to be contacted on below your extension Example 1203 6145551000 Enable th
4. e feature checkbox at the top Select how long you want to ring your extension before sending to the list Select how long you want to ring the list before going to voice mail Confirmation Allows you to decline the call sending the call to voice mail Update when finished
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