Home

Updater V1.0 Service Manual

1. 44 4444 mm mm mm nnn nnn 1 2 Installing Firmware 1 2 Installing MEAP Application System Option 1 3 system Configuration 1 4 List of Functions 1 4 Distribution FloW 1 5 Firmware Installation Flow 1 5 MEAP Application System Option Installation Flow 1 5 Limitations and Cautions 1 6 Limitations 1 6 CautiONsS 1 6 Preparation Overview of Preparation 2 2 Setting Sales Company s HQ 2 2 Network Settings 2 3 Connecting to External Network 2 3 Confirming URL Setting of Distribution Server 2 3 Communication Test 2 5 Enabling UGW Link 2 6 Enabling Update Firmware Button of User Mode 2 Enabling Instal
2. rac Functional Overview gt Overview gt Installing MEAP Application System Option Installing MEAP Application Sales LAN Compan gee mS 5 Manuals etc 1 Enter LAN oo eS 4 Transmit MEAP imageRUNNER Application LF ADVANCE If a customer enters LAN purchased from the sales company to an imageRUNNERADVANCE series device MEAP application LF can be installed Installing System Option 1 Enter LAN 4 Transmit LF imageRUNNER ADVANCE If a customer enters LAN purchased from the sales company to an imageRUNNERADVANCE series device a LF can be installed Authentication MEAP Application 7 d 3 Create LF Manual Sales 5 Manuals etc ee ny 1 3 Upload Canon Inc gt LAN License Access Number LF License File DSN Device Serial Number automatically sent to CDS upon LAN entered F 1 4 Manual 3 Create LF Upload Canon Inc LAN License Access Number LF License File DSN Device Serial Number automatically sent to CDS upon LAN entered F 1 5 1 3 1 Functional Overview gt List of Functions System Configuration The figure below schematically shows the system configuration MEAP application Manual q m Gey oi Gass Sales x Manual Company Readme SS ower Seem F User License Access No Application License Firmware Service
3. 1 6 Error Messages gt Error Codes gt Error Code Error Messages gt Error Codes gt Error Code 7 1 1 PP Kneracertgeistaressragamnstmeremummone nf character type is are set against the regulations In an data entry item the value is set against the regulations HEHE Be E a Inconsistency between the current firmware component in the data entry item and delivery information E g the conditions for automatic update are not met The settings of a mandatory additional set are invalid In a notice of delivery allowed information an install set was release to the market but the market release was stopped N the delive No mail template file exists device serial number in the data entry item differs from that in delivery information User is selected as Operator in the data entry items and the The retrieval type in the data entry item is special and registration ID and individual Password are not set Operator did not enter registration ID and individual The retrieval type in the data entry item is special and Operator is not Service person As to the device serial number in the data entry items there The retrieval type in the data entry items is special and there are no basic set applicable to the registration ID and TE When wrong registration ID or Password was entered by an operator 0 JA The delivery status is Applying amp Y No approval in
4. 2 You agree to comply with all export laws and restrictions and regulations of the country involved and not to export or re export directly or indirectly the Softw ID System Management Mode Do Not Accept F 3 15 9 One of the screens below is shown according to the setting e When Distribution Time and Timing to Apply of Distribution Setting are set to Now and Auto respectively Firmware is downloaded and updated automatically to the device The device is automatically restarted upon update completed Now STEP 1 is successfully completed Wait a moment Do not turn OFF the power Restarting Downloaded firmware will become effective after the device restarts Al F 3 16 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 3 8 e When Distribution Time and Timing to Apply of Distribution Setting are set to Now and Manual respectively Confirm the firmware and press OK button Now STEP 1 is successfully completed lt Download Completed gt Firmware download was completed Update firmware from Apply Firmware Downloaded Firmware ENGLISH 2009 08 04 16 24 56 20090801 0201401 e When Distribution Time is set to Set Time in Distribution Setting Confirm the distribution schedule and press OK button Now
5. Abbreviation of Service Support Tool SST is a Tool for field services that download the firmware upload the backup data T 8 1 A Appendix
6. FNC SW gt CDS MEAP COPIER gt OPTION gt FNC SW gt LOCLFIRM As many as the items listed above should be obtained on site More information provided will be helpful for investigation 6 3 6 Troubleshooting gt Information required for Reports gt Information to Report 6 Troubleshooting gt Debug Logs gt Obtaining Log Files Debug Logs NOTE e See Setting Log Level in chapter 3 for details of changing Log Level Obtaining Log Files Updater log files can be obtained by copy amp paste from remote UI 4 If the value of CDS MEAP or CDS FIRM was changed in the service mode return to the This procedure is shown below original value and then restart the device to enable this setting 1 Check that the CDS MEAP or CDS FIRM is enabled in the service mode If they are not Obtaining the log files is completed enabled change the value to 1 and then restart the device Service mode Level1 gt Mode List e COPIER gt OPTION gt FNC SW gt CDS MEAP 1 e COPIER gt OPTION gt FNC SW gt CDS FIRM 1 2 Log in the remote UI URL http lt device s IP address or host name gt using the system administrator right 3 From Display Logs Communication Test screen obtain System Logs log level 4 and Update Logs by copy amp paste Top page Remote Ul gt Settings Registration gt Management Settings gt License Others gt Register Update Software gt Display Lo
7. Technician Command for Firmware Distribution Canon Inc F 1 6 ET Functional Overview gt List of Functions 1 4 List of Functions The matrix below shows the list of functions provided by A C Yes oe Pe Pe Checking special firmware Yes reson ves vs version Registering deleting firmware een senao Yes Yes ves gt mare nn vos ves ves ve nV Firmware Updating downloaded firmware Yes Yes Yes vn m m firmware Acquiring firmware distribution information registered from Te UGW Ve BEE BE KREBS information Inquiring license for MEAP a option Settings ___ System o ae ae a oe ae Management Displaying update logs Yes Yes Yes Se aa e ar Internal system Notifying internal system error error notification occurrence to distribution server 1 4 a Functional Overview gt Distribution Flow gt MEAP Application System Option Installation Flow Distribution Flow Q MEAP Application System Option Installation Flow MEAP application system option installation method using service mode is not provided Q Firmware Installation Flow Be sure to use the user mode to install ar f ee I Service technicians provide firmware install services in the following 3 methods Operator of each company 1 1 User operation a UGW linked download and update Application b UGW linked download Market Release c
8. lt Select Log Display gt Display Update Logs Update Firmware gt p Display System Logs Software Management Settings i gt gt et a 2 System Management Mode L System Management Mode F 3 42 F 3 44 4 Press Select Log Display button 6 Updater internal logs are displayed i Press OK button to exit this operation CDSUpdater S lt Software Management Settings gt cDSUpdater wr lt Display System Logs Confirm gt Settings 2009 08 04 18 19 21 4 0a0101 getinstance start 2009 08 04 18 19 21 4 0a0101 getInstance end 2009 08 04 18 19 21 4 0a0104 renewSession start Select Log Display 2009 08 04 18 19 21 4 0a0105 checkSession start 5 2009 08 04 18 19 21 4 0a0105 checkSession end 2009 08 04 18 19 21 4 0a0104 renewSession end 2009 08 04 18 19 21 4 030005 Session renew Test Communication 2009 08 04 18 19 21 3 032302 action SystemLog Button R x 2009 08 04 18 19 21 4 030205 start 2009 08 04 18 19 21 2009 08 04 18 19 21 4 030205 read logfile s200908031834 log 4 Back to Menu OK L System Management Mode a F 3 43 L System Management Mode F 3 45 NOTE See Chapter6 Debug Logs for how to obtain System Log 3 Operations gt System Management Operations gt Displaying Logs gt System Logs 3 Operations gt System Management Operations gt Communication Test Communication Test This section describes how to check if the communication is normally done to t
9. Cautions 1 Functional Overview al Functional Overview gt Overview gt Installing Firmware Overview Updater provides functions that enable network communication with Content Delivery System V1 0 hereinafter CDS to install firmware MEAP applications and system options e Firmware Installation Updater function enables users to distribute firmware through CDS via Internet Particularly on e Maintenance UGW called NETEYE in Japan enabled devices firmware can be updated remotely which effectively slashes costs incurred in field services e MEAP Application System Option Installation By linking devices to CDS and License Management System providing the function to manage licenses hereinafter LMS applications can be installed in devices via Updater regardless of those not embedded MEAP application or embedded system options in devices Q Installing Firmware With link to Updater service technicians provide firmware install services in the following 3 methods AA ve a UGW linked Download Update UGW Auto No Yes Yes 1 Full remote update Remote Distribution Update c Manual Download Update Local UI On site Update via Service mode 1 You can select the version allowed Remote Update 1 11 DE Functional Overview gt Overview gt Installing Firmware 1 2 a UGW linked Download and Update Full Remote Update If the device is linked to UGW and the distribution schedule and up
10. GE LT eee eee BEE BE EG BEE to the server I 0 FailedtoreadaHTTP response ey YY u ge ZZ A pC S S S y y y y y B y 0 Failed toretrievethedatastream Ci GS ooo So oy o o S y y o A A nn ist to creste e aen eee Rn II 3 Failed to create the data stream of the file for Failed to create the data stream of the file for receipt I ee EEE A HA device and start the operation again 8 0 _ Anerorabout reserving the file data for receipt Pes te Yee S E SA E E e e E ailed to close the file data for receipt pf EEE HE hash code of the download file Check the network environment of the EEE device and start the operation again The prosy authorization method is not applicable Check the proxy authentication method used and start the operation again after changing the settings to use the corresponding proxy anthentication 6 Socket communication pp coi ailed to connect the eRDS nn ooo So oy So o o S ay O O Ooo do S tt O 2 No response from eRDS eooo SoooSo S oy S o o l a O OS Error Messages gt Error Codes gt Error Code 7 9 Error Messages gt Error Codes gt Error Code 7 10 3 No notice of start from the eRDS Vo XS ye 4 Error of socket reading o ooo S a S o o S a O 5 Socket communication ime out EP o o o S a O o hiker internal codes PB An E FCO E E SS CC E a E E E Ee B A SO SE E T S BE A E E 6 H No existence ofdelivery D SCS ne ee oe E fir
11. Manual download and update Sane ae l License Access Operator of each company 1 User operation LES SS ACOE ee se ee I Number Acquisition packaged with the product Firmware Market Release Device Serial No Acquisition from the device UGW setting for distribution Firmware acquisition UGW linked 1 License Key License File Acquisition Acquisition ee See eee SEE from LMS from LMS l Distribution setting amp Distribution setting amp EEE Download l Download 11 Download Via Service mode ViaUsermode 1 ViaUsermode Local UI i Local UI Ei Remote UI E Install i 1 MStall distributed System Option System Option MEAP Application ae moda application l I Install I Manual Install Manual Install Local Ul Via User mode Via User mode Via User mode Via User mode nji I 1 1 Remote Ul I Local Ul N Remote Ul Remote Ul F 1 8 Apply Update f Apply Update Automatic update Via Service mode ViaUsermode ViaUsermode Update via SST N Local Ul T Remote UI I F 1 7 1 Schedules for UGW linked distribution are maintained on CDS 1 Functional Overview gt Distribution Flow gt MEAP Application System Option Installation Flow 1 Functional Overview gt Limitations and Cautions gt Cautions Limitations and Cautions Q Limitations Changing Date Time on Device When a user changes the date time setting on the device including change of the setting
12. at the time of sending notice of Check the network environment of the device and re execute the job version information If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of An internal error occurred at the time of sending notice of version information Re connect the network cable and re execute the job If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of 1 3 Error Messages gt Error Messages Error Messages gt Error Messages An error occurred IUGW linkage main j Error Code xxx Screen An internal error occurred at the time of acquiring Re execute the job delivery information On site error dialogue Immediate download error dialogue During the download all space in the storage disk After adding vacant space of the storage disk re execute the job was occupied DiskFull If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Atthe end of receipt an internal error occurred Manual update error Atthe update start an internal error occurred Re execute the job dialogue If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Automatic update error Atthe update start an internal error occurred Re execute the job dialogue If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Deletio
13. is enabled for I FAX only during Print Scan operation See Chapter 1 Limitations and Cautions of this manual for more detailed information NOTE To contacts registered for E mail notification on UGW the E mail is sent from UGW upon completing firmware update 3 2 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt a UGW linked Download and Update Full remote Update WE b UGW linked Download Remote Distribution Update See the figure below for the operational flow of UGW linked download STEP 1 Scheduling via UGW The firmware distribution schedule to the certain device should be set on UGW See UGW linked Download in Operation Manual of CDS V1 0 for Firmware Distribution for details NOTE The firmware downloaded by scheduling via UGW can be checked deleted from User mode but cannot be updated If a user download the other firmware the firmware downloaded with UGW linked Download is overwritten STEP 2 Update using Updater The firmware downloaded on the device can be updated using Updater functions 1 Start Service Mode at Level 1 1 Press Setting Registration User mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User mode button on the control panel 4 Service Mode screen is shown 3 Operations gt Firmware Operations gt Downloading and Updating Firmwar
14. recurs obtain the log etc Refer to Information required for Reports in chapter 6 of 3 The scheduled data and time acquired from deliverylDo the delivery setting from UGW again Delivery Error UGW linkage Update The scheduled date and time acquired from delivery Do the delivery setting from UGW again Delivery Time Firmware screen pve was De curen tine 19 or more mn ad it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Delivery Firmware Label passed i Error Code xxx Update Firmware screen ithen ON the power of device main body If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company At the user site no latest firmware exists This means the current firmware is the latest so this error has no impact a when the latest firmware to be retrieved must exist e g released new firmware information has been notified contact Field Support Group in the sales company pplicable firmware is not registered On site error dialogue No applicable firmware exists on CDS so the Contact the sales company s Support Department i service person can t select any applicable firmware Restart failed Manual update error An error occurred at the time of the device restart After turning OFF and then ON the main power of the device re execute the job Turn the main power OFF and ON pany n
15. test from the distribution server AE a TE le an N Eer entor Siau Chale of setting for Enter customer information or Command for firmware distribution in order to allow them to select the desired device on Firmware Distribution Information screen Using the download file information for communication test the contents for test are e If Distribute Firmware is not shown on Customer Management screen of UGW downloaded from the file server for the communication test to the file server Wao Bull HAE aiaa uineis MEY nal se Sal 8 Geter clean In Paste Distribution Information Contact the Sales Company HQ concerned for confirmation to execute the communication test to the distribution server 6 Upon the communication test completed the communication test result screen is shown Press OK button to exit this operation lt Test Communication gt Delivery Server gt Connect OK File Server gt Retrieve OK gt Communication Speed 473 KB sec gt Retry Times 0 Times 2 6 2 Preparation gt Enabling UGW Link 2 Preparation gt Enabling Install Application Options Button of User Mode Enabling Update Firmware Button of User Modk To allow users to install firmware using Updater the setting of firmware installation should be set to ON for users in advance Service Setting of Device Service Mode COPIER gt OPTION gt FNC SW gt CDS FIRM Technician Level 1 0 gt 1 e User Mode screen for Updater when
16. the firmware Cause The power of the device was off at scheduled date and time Action Distribution should be rescheduled for the firmware 6 2 6 Troubleshooting gt Troubleshooting on Firmware Installation No 5 Symptom The firmware presumed to be downloaded to the device cannot be found Cause Since only 1 firmware can be held on the device the firmware previously downloaded was overridden by the newly downloaded one Action Retry the firmware download 6 Troubleshooting gt Information required for Reports gt Information to Report 6 3 Information required for Reports Information required for Service Technicians to Obtain on Site Update Logs System Logs Log Level 4 Q Information to Report Symptom occurred Location of the device Date and Time that symptom occurred Steps taken for reproduction Firmware Application you tried to install Occurrence frequency Model dependency if the same symptom occurred in other models Dependency on firmware MEAP application system option Conditions of symptom occurrence e Model e Firmware version installed on the device e List of MEAP applications installed on the device e Network setting information of the device e Service mode setting information Setting of device service mode COPIER gt FUNCTION gt INSTALL gt CDS CTL Level 1 COPIER gt OPTION gt FNC SW gt CDS UGW COPIER gt OPTION gt FNC SW gt CDS FIRM COPIER gt OPTION gt
17. to avoid disclosure of confidential information Explanation of Symbols The following symbols are used throughout this Service Manual Q p 2 lt 4 O 77 LFD O N SODL Explanation Check Check visually Check the noise Disconnect the connector Connect the connector Remove the cable wire from the cable guide or wire saddle Set the cable wire to the cable guide or wire saddle Remove the screw Tighten the screw Symbols SH90986 Explanation Remove the claw Insert the claw Use the bundled part Push the part Plug the power cable Turn on the power The following rules apply throughout this Service Manual 1 Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with reference to the timing of operation In the diagrams WEE represents the path of mechanical drive where a signal name accompanies the symbol the arrow indicates the direction of the electric signal The expression turn on the power means flipping on the power switch closing the front door and closing the delivery unit door which results in supplying the machine with power 2 Inthe digital circuits 1 is used to indicate that the voltage level of a given signal is High while 0 is used to indicate Low The voltage value however differs from circuit t
18. 009 08 04 16 14 49 upon completing firmware update ENGLISH 20090801 0201401 F 3 7 6 The firmware is applied to the device The device is automatically restarted when the firmware is successfully applied 3 4 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt b UGW linked Download Remote Distribution Update 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode W c Manual Download and Update On site Update from Service 2 Press Updater button Mode The figure below shows the operational flow of Manual Download and Update STEP 1 Download using Updater The firmware can be downloaded from CDS to the device using Updater 1 Start Service Mode at Level 1 1 Press Setting Registration User mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Update Firmware button 3 Press Setting Registration User mode on the control panel 4 Service Mode screen is shown lt Register Update Software Menu gt 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode Update Firmware Software Management Settings E gt Log Out F 3 10 3 5 3 5 4 Confirm the firmware to be updated in either of the foll
19. 0801 0201401 2009 08 04 16 10 26 firm download start OK 20090801 0201501 2009 08 04 16 10 40 firm download end OK 20090801 0201501 2009 08 04 16 16 59 firm download start OK 20090801 0201401 2009 08 04 16 17 00 firm download end OK 20090801 0201401 2009 08 04 16 25 03 firm download start OK 20090801 0201401 2009 08 04 16 25 03 firm download end OK 20090801 0201401 2009 08 04 18 07 58 firm download start OK 20090801 0201501 2009 08 04 18 08 39 firm download end OK 20090801 0201501 ENGLISH 3 17 6 System Option MEAP Application Installation Logs and Firmware Update Logs are shown D D System Management Mode Mi System Logs This section describes how to confirm System Logs 1 Start Service Mode at Level 1 ENGLISH ENGLISH ENGLISH ENGLISH ENGLISH ENGLISH ENGLISH ENGLISH ENGLISH Vv lt OK P E Log Out F 3 41 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Setting Registration User Mode button on the control panel 3 17 3 Operations gt System Management Operations gt Displaying Logs gt System Logs 3 Press Software Management Settings button 5 Press Display System Logs button CDSUpdater S CDSUpdater wr lt Register Update Software Menu gt
20. 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown Update Firmware Software Management Settings 2 Press Updater button F 2 6 4 Press Test Communication button lt Software Management Settings gt Settings Select Log Display F 2 5 Test Communication Back to Menu E gt Log Out F 2 7 2 Preparation gt Network Settings gt Communication Test 2 5 4 Preparation gt Enabling UGW Link 5 Press De button Enabling UGW Link lt Test Communication 2 6 When installing the firmware in the method of UGW linked Download and Update or UGW linked Download the following should be set before actually using UGW link Do you want to test communication Sening aeDeliee COPIER gt OPTION gt FNC SW gt CDS UGW Service Mode 0 gt 1 Service Technician Level 1 Setting of UGW In Customer Management screen set Do not WebPortal distribute firmware to Distribute firmware See Analysis gt Firmware Distribution UGW WebPortal Information to grant the appropriate authorities to each account Setting of Authorities on Yes No NOTE e See imageWARE Remote Operator s Manual e Maintenance Business Operation er Manual for how to operate UGW WebPortal Obtain the download file information for communication
21. 401 ENGLISH v x Additional Languages v x Cancel e Version The current firmware version is shown e Applicable Firmware Select the firmware applicable to the device from the dropdown list e Additional Languages If there are any additional languages they are displayed Multiple selection is available and it is necessary to select a language registered on the device e Release Note If any release note is published the contents are shown here NOTE To update to the individual response edition the firmware corresponding to the ID and password that you input is displayed in Applicable Firmware 3 6 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 7 Delivery Settings screen is shown as below Enter the fields and press OK button CDSUpdater lt Delivery Settings gt Delivery Time yyyy mm dd hh mm ss Set Time nn o You can use San u Ba numeric keys Timing to Apply Deliver Acquisitions a Lo E Mail ai Comments If you consent that your email address is transferred to Canon Inc in Japan to receive notices please register x Cancel lt q Back OK Pr F 3 14 e Delivery Time Press either Now or Set Time button e Now The firmware is downloaded immediately after distribution schedule is set e Set Time Be sure to specify the date
22. AP application A Yes Cancel button is shown No 3 Q Is the device automatically restarted after the system option is enabled A The device is not automatically restarted Users should restart the device manually 5 3 5 FAQ gt FAQ on General Matters of Updater FAQ on General Matters of Updater No 2 Q How can operations using Updater be masked on the users side No 1 A Be sure to perform the following from the service mode Q What preparation is needed in each installation method e Masking Firmware Installation A See the table below for preparation required in each installation method Setting Device Service Mode COPIER gt OPTION gt FNC SW gt CDS FIRM 1 gt 0 e For updating firmware 5 4 Level 1 Setting Device Service Mode COPIER gt OPTION gt FNC SW gt LOCALFIRM Level 1 1 gt 0 e Masking Application Installation UGW linked Setting Device Service Mode COPIER gt OPTION gt FNC SW gt CDS MEAP Update UGW linked Veg pe fe Q Can the communication be cancelled during the communication test and Update A Yes During the communication test Cancel button is displayed Manual Download Local UI Manual Download Eu and Update via Yes Yes Yes Remote UI and Update via Yes Yes Remote UI e For install Application LMS linked Installation o Se LMA linked installation via Local UI LMS linked installation via Remote UI 5 FAQ gt FAQ on General Matters of Updater T
23. Canon Updater V1 0 service Manual Functional Overview Preparation Operations Maintenance FAQ Troubleshooting Error Messages 4 2 3 4 5 6 7 REVISION 1 Appendix Application This manual has been issued by Canon Inc for qualified persons to learn technical theory installation maintenance and repair of products This manual covers all localities where the products are sold For this reason there may be information in this manual that does not apply to your locality Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products When changes occur in applicable products or in the contents of this manual Canon will release technical information as the need arises In the event of major changes in the contents of this manual over a long or short period Canon will issue a new edition of this manual The following paragraph does not apply to any countries where such provisions are inconsistent with local law Trademarks The product names and company names used in this manual are the registered trademarks of the individual companies Copyright This manual is copyrighted with all rights reserved Under the copyright laws this manual may not be copied reproduced or translated into another language in whole or in part without the written consent of Canon Inc C CANON INC 2009 Caution Use of this manual should be strictly supervised
24. J 1 FAX Wait for EOJ 1 Wait for EOJ 1 Wait for EOJ 1 Wait for EOJ 1 Wait for EOJ 1 PRINT Wait for EOJ Wait for EOJ 1 Wait for EOJ 1 end of job 1 o pf 1 Oooo oo oo O T 1 3 Cancel Wait for EOJ processing to trigger update Wait for EOJ o O Wait for EOJ 1 Wait for EOJ 1 1 Soon after receipt Print and FAX jobs are not recognized as jobs 2 SCAN jobs are recognized as EOJ upon scanning completed Even during transfer Pull SCAN job processing is cancelled soon after scanning is completed Firmware update is cancelled if the jobs are not completed within 10 minutes If this occurs the error code 8x001106 will be returned different numbers will be shown for x depending on the execution modes Firmware update is executed if the jobs stated above are not in the queue Follow the shutdown sequence to reboot the device after the firmware is updated The following firmware versions do not support Wait for EOJ Function iR ADV V5000 series V40 17 or earlier iR ADV V7000 9000 series V40 18 or earlier For the versions above triggering firmware update will cancel all COPY PDL jobs submitted and or queued Only jobs with power off safeguard Fax l Fax Auto Report Print are recovered after reboot 1 6 Preparation W Overview of Preparation Mi Setting Sales Company s HQ W Network Settings Mi Enabling UGW Link W Enabling Update Firmware Button of User Mode W Enabling Install Applica
25. K Singapore SG Australia AU Europe NL Canada CA Korea KR Latin America LA 2 2 2 Preparation gt Network Settings gt Confirming URL Setting of Distribution Server Network Settings Q Connecting to External Network The method of connecting to external network is similar to a normal network connection method Refer to user manual of the device for details NOTE e See User Manual for how to connect the device to the external network e Before using UGW link or User mode see the sections below to prepare as required Enabling UGW Link Enabling Update Firmware Button of User Mode Enabling Install Application Options Button of User Mode NOTE External Network here means the network connecting the device to CDS via Internet 2 Preparation gt Network Settings gt Confirming URL Setting of Distribution Server Q Confirming URL Setting of Distribution Server This section describes how to confirm the URL setting of the distribution server 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 2 3 2 3 Preparation gt Network Settings gt Confirming URL Setting of Distribution Server 3 Press Software Management
26. STEP 1 is successfully completed lt Register Scheduled Delivery Result gt Delivery was scheduled Scheduled Delivery ENGLISH 2009 08 10 22 00 00 20090801 0201401 3 8 Manual Download and Update On site Update from Service Mode STEP 2 Update using Updater The firmware downloaded to the device can be updated using Updater functions When Timing to Apply is set to Auto in Distribution Setting in STEP 1 the firmware is updated automatically Only when Timing to Apply is set to Manual follow the steps below to update the firmware 1 Start Service Mode at Level 1 1 Press Setting Registration User mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button F 3 19 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 3 Press Update Firmware button lt Register Update Software Menu gt Update Firmware Software Management Settings E gt Log Out F 3 20 4 Press Apply Firmware button lt Update Firmware gt Confirm Applicable Special Firmware Firmware gt gt Downloaded Firmware gt 2009 08 04 16 24 56 ENGLISH gt 20090801 0201401 Delete Scheduled Apply Firmware Delete Firmwa
27. Settings button CDSUpdater 5 lt Register Update Software Menu gt Update Firmware gt Software Management Settings gt L System Management Mode F 2 2 4 Press Settings button CDSUpdater oe lt Software Management Settings gt Settings gt Select Log Display gt Test Communication gt 4 Back to Menu L System Management Mode F 2 3 2 Preparation gt Network Settings gt Confirming URL Setting of Distribution Server 2 4 5 Ensure to enter https device c cdsknn net cds_soap updaterif in the field beside the Delivery Server URL button If the URL is not entered or a wrong URL is entered in the field click Delivery Server URL button to show the virtual keypad Check the URL and enter the correct one CDSUpdater S lt Software Management Settings Set gt a Log Level 0 v x Cancel OK L System Management Mode F 2 4 6 Press OK to set the entered items Now the URL of the distribution server is successfully set 2 4 Preparation gt Network Settings gt Communication Test Communication Test 3 Press Software Management Settings button This section describes how to check if the communication is normally done to the distribution server and or the file server lt Register Update Software Menu gt 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press
28. according to daylight saving time the firmware distribution may not be performed as scheduled But there is not the problem if it is time adjustment of several minutes with NTP servers Change of Setting from Service mode Any settings from Service mode will be enabled after restarting the device Q Cautions Concurrent use of Updater functions Multiple users cannot use Updater functions on a device concurrently by using it together with Remote Ul Coexistence of Remote Ul and other tools Users logged in SMS Service Management Service are unable to use Update functions from Remote Ul Using Updater function from Remote Ul Upon the following operations done Updater functions are suspended from Remote Ul for certain duration e When a user exits Web browser without clicking Portal or Log Out button in the setting of Remote Login Service via SMS e When a user exits Web browser without clicking Portal button in the setting of not to use Remote Login Service via SMS e When a user exits Web browser without clicking Log out from SMS or To Remote Ul button Wait for EOJ end of job Function Firmware update will be triggered only after the following jobs are completed This is the Updater specific specification ET Functional Overview gt Limitations and Cautions gt Cautions 1 6 Job Function Receiving Printing Queued print Sending Queued send jobs _jobs type E COPY Wait for EOJ 1 Wait for EO
29. alue space file was exceeded and new Check if the log file exceeded the max value Error Code xxx main screen log was not accepted Normally an old log file is deleted before the max Max space 128KB file value space file is exceeded but error may occur Max file number 4 due to other element e g I O error lt System log gt Max space 512KB file Max file number 4 If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of and contact Support Div of the sales company Notice of version Failed to acquire version information of device Re execute the job information main screen Bu 1000 CDS vegan ine vero of it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of device i and contact Support Div of the sales company At the time of notifying version information failed to Check if the network environment is correct to solve the cause of the error occurrence ee em ET the network environment of the device is correct obtain the log etc Refer to Be required for Reports in chapter 6 of this manual and contact Support Div of the sales compan Network cable was disconnected during notice of Failed to send notice of version information since Re execute the job the main power was turned OFF and then ON If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of during the sending Server stopped
30. are 3 Operations gt Firmware Operations gt Deleting Downloaded Firmware 7 When the device is restarted confirm the version of the firmware 1 Press Check Counter Key button on the control panel 2 Press Check Device Configuration button 3 Confirm if the updated firmware version corresponds to Controller Version Now the firmware is successfully updated in the method Deleting Downloaded Firmware This section describes how to delete the downloaded firmware using Updater 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 3 Press Setting Registration User Mode button on the control panel 4 Press 2 and 8 button at a time on the control panel Service Mode screen is shown 2 Press Updater button 3 Press Update Firmware button CDSUpdater lt Register Update Software Menu gt Update Firmware gt Software Management Settings gt L System Management Mode F 3 29 3 Operations gt Firmware Operations gt Deleting Downloaded Firmware 3 13 4 Press Delete Firmware button CDSUpdater ow lt Update Firmware gt Confirm Applicable Special Firmware Firmware a Downloaded Firmware gt 2009 08 04 16 24 56 ENGLISH gt 20090801 0201401 Delete Scheduled Apply Firmware Delete Firmware Delivery Back to Menu SV Load paper F 3 30 5 Confir
31. assword i and contact Support Div of the sales company Scheduled delivery information of Acquisition of applicable Delivery information with specified delivery ID does Register the delivery schedule again If this occurs at the time of canceling file download firmware does not exist irmware information not exist deleting downloaded firmware or deleting scheduled delivery no remedy is required Check it because it may already have been deleted Delivery Server Connect Failed File Server Retrieve Failed If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Error Code xxxx dialogue In SOAP communication failed to success after 1 this manual and contact Support Div of the sales company min retry Set proxy and restart the communication test If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of and contact Support Div of the sales company The access to the network is limited Set the user environment to make the access to the following domain available https device cdsknn net http cdsknn net edgesuite net If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of and contact Support Div of the sales company 1 2 Error Messages gt Error Messages Error Messages gt Error Messages Remedy Delivery server stopped Contact Field Support Group in the sale company After confir
32. confirm System Option MEAP Application Installation Logs and Firmware Update Logs 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Software Management Settings button CDSUpdater lt Register Update Software Menu gt Update Firmware Software Management Settings p L System Management Mode F 3 38 3 16 4 Press Select Log Display button CDSUpdater lt Software Management Settings gt Settings gt Select Log Display gt Test Communication gt lt lt Back to Menu D System Management Mode 5 Press Display Update Logs button CDSUpdater lt Select Log Display gt Display Update Logs Display System Logs i Back D System Management Mode 3 Operations gt System Management Operations gt Displaying Logs gt System Logs F 3 39 E gt Log Out F 3 40 3 Operations gt System Management Operations gt Displaying Logs gt System Logs Press OK button to exit this operation CDSUpdater lt Display Update Logs Confirm gt 2009 08 04 16 08 55 firm download start OK 20090801 0201401 2009 08 04 16 09 40 firm download end OK 2009
33. date setting are registered on UGW in advance full remote firmware update is available on an imageRUNNER ADVANCE series device Upon downloaded from CDS the firmware is updated on the device 3 Give a firmware distribution command to e ROS _ TE ADVANCE imageRUNNER 5 Writing process is 4 Download firmware Updater automatically started upon download completed 1 Set up customers device types distribution schedule and the command for download 2 Notify distribution information to CDS Canon Inc Firmware Upload F 1 1 b UGW linked Download Remote Distribution Update If the device is linked to UGW and the distribution schedule is registered on UGW in advance firmware can be distributed to an imageRUNNER ADVANCE series device before a service technician actually visits the customer site This allows the service technician to update the firmware manually immediately after completing device inspection 3 Give a firmware distribution command to e ROS imageRUNNER ADVANCE 4 Download firmware I 5 Writing process is started by Service manually executing Updater Technician 1 Set up customers device types distribution schedule and the command for download 2 Notify distribution information to CDS Canon Inc Firmware Upload 5 SI F 1 2 1 2 1 Functional Overview gt Overview gt Installing MEAP Application System Option c Man
34. ded in the method of Service mode linked download and UGW UGW linked Download and Update Downgrade Possibility linked download can be checked deleted from User mode but cannot be updated so it cannot be updated by the user unnoticed by the service technician Manual Download and Update Timing to Apply Manual UGW4inked Download Manual Download and Update Timing to Apply Automatic T 5 1 No 2 Q When installing firmware does it take less time in manual download and update compared to update via SST A lt depends on the number of devices to update firmware When updating the firmware on a device it takes more time in manual download and update compared to update via SST It depend on network environment As for the time to update firmware to multiple devices manual download and update takes less time compared to update via SST because updating the firmware to multiple devices can be executed simultaneously No 3 Q How can we confirm that the firmware is properly updated after UGW linked download and update done A You can confirm this in E mail or the Device List on UGW linked screen E mail to notify firmware update will be sent from CDS server to the addresses set as destinations at the time of distribution setting to notify update completion On UGW linked screen search the device of your interest on Select Device screen to find the distribution status per de
35. e gt b UGW linked Download Remote Distribution Update 3 3 2 Press Updater button CDSUpdater lt Register Update Software Menu gt Update Firmware Software Management Settings E Log Out F 3 5 3 3 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt b UGW linked Download Remote Distribution Update 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt b UGW linked Download Remote Distribution Update 3 4 4 Press Apply Firmware button 7 When the device is restarted confirm the version of the firmware 1 Press Check Counter Key button on the control panel 2 Press Check Device Configuration button lt Update Firmware gt 3 Confirm if the updated firmware version corresponds to Controller Version Confirm Applicable Special Firmware Now the firmware is successfully updated in the method of Manual Download and Update Irmware gt gt Downloaded Firmware gt 2009 08 04 16 14 49 ENGLISH gt 20090801 0201401 Delete Scheduled Delivery gt Apply Firmware Delete Firmware l 4 Back to Menu F 3 6 5 Confirm the downloaded firmware and press Yes button lt Apply Downloaded Firmware gt Do you want to update the following firmware Click Yes to update after restarting NOTE To contacts registered for E mail notification on UGW the E mail is sent from UGW Downloaded Firmware 2
36. e set by Updater 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 3 Press Setting Registration User Mode button on the control panel 4 Press 2 and 8 button at a time on the control panel Service Mode screen is shown 2 Press Updater button 3 Press Update Firmware button CDSUpdater lt Register Update Software Menu gt Update Firmware b Software Management Settings gt E Log Out F 3 23 DJ System Management Mode 3 Operations gt Firmware Operations gt Deleting Firmware Distribution Schedule 3 11 4 Press Delete Scheduled Delivery button CDSUpdater wr lt Update Firmware gt Confirm Applicable Special Firmware Firmware gt gt Scheduled Delivery gt 2009 08 10 21 59 59 ENGLISH gt 20090801 0201401 Delete Scheduled Apply Firmware Delete Firmware Delivery p 4 Back to Menu NV Load paper F 3 24 5 Confirm the contents of the distribution schedule and press Yes button lt Delete Scheduled Delivery gt Do you want to delete scheduled delivery Scheduled Delivery 2009 08 10 21 59 59 ENGLISH 20090801 0201401 Yes No a ee m zz TE 349g4 qea F 3 25 6 Confirm the result of deletion shown on the screen and press OK button Now the firmware distribution schedule is successfully deleted 3 11 Updating Downloaded Firmware Applying Firmware This section describe
37. ea De a it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of i and contact Support Div of the sales company Automatic update error An error occurred at the time of the device restart After turning OFF and then ON the main power of the device re execute the job page te aea p it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company 7 5 Error Messages gt Error Messages Error Messages gt Error Codes gt Error Code 1 6 Error Codes Error Codes displayed on LUI in a device and how to read them How to read an error code 84014206 BEE 77 a ee Error field The second digit Not defined Operator CDS server Updater UGW Service person IT administrator User Method category The 5th digit Category code Category code The 6 8th digits See Error code list Description code lt Test Communication gt Delivery Server gt Connect Failed a File Server gt Retrieve Failed Error Code gt 84014206 NOOR WN Oo Error Code The error code list is shown below Remedy are error codes of and for all the error codes out of the list contact Field Suppot Group in the sales company 8 Error 10 Not defined CLC EDS server PCLT KK __ Relating method code PT Not categorized PLT ft INo value is set in a mandatory dataentryitem si si ef Ye
38. eliveryManager getStatus currentFunc 16 requestFunc 16 2009 08 19 13 18 28 4 020035 DeliveryManager getStatus currentFunc 16 JrequestFunc 16 2009 08 19 13 16 28 4 020035 DeliveryManager getStatus currentFunc 16 requestFunc 16 2009 08 19 13 18 28 4 020035 DeliveryManager getStatus currentFunc 16J requestFunc 16 2009 08 19 13 18 29 4 020035 DeliveryManager getStatus currentFunc 16 JrequestFunc 16 2009 08 19 13 18 29 4 020035 DeliveryManager getStatus currentFunc 16J requestFunc 16 Version 3 0 1 21 Copyright CANON INC 2009 All Rights Reserved F 6 4 6 4 6 Troubleshooting gt Debug Logs gt Obtaining Log Files Error Messages Mi Error Messages Mi Error Codes Error Messages gt Error Messages 1 2 Error Messages Error messages displayed in LUI on a device are shown below As to error codes see the next list BE Messages Timing of display _ Cause Remedy Obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company Check the delivery server stop information After the delivery server starts perform the operation from this application operation again When the delivery server stop information is not available contact the sales company s Check the following URL for details Support Department lt Stopped Delivery Server URL gt Excluding delivery server
39. ent Settings Set gt Delivery Server URL Max 512 characters CDSUpdater R You can also use the numeric keys https device c cdsknn net cds_soap updaterif gt Backspace Alphanum v a EEE a a hs pepe fod ON Delivery m nttps device c cdsknn net cds_soap upd Benne Ineo Log Level 0 v gt Z x c v b n m Shift Caps Space x Cancel OK 5 x Cancel 0K D System Management Mode g Fax Memory RX is On F 3 34 e Delivery Server URL Enter the https device c cdsknn net cds_soap updaterif 6 Press OK to set the entered items Now the URL of the distribution server is successfully set 3 14 3 Operations gt System Management Operations gt Various Setting gt Setting URL of Distribution Server 3 Operations gt System Management Operations gt Various Setting gt Setting Log Level 3 15 Setting Log Level 4 Press Settings button This section describes how to set system log levels CDSUpdater lt Software Management Settings gt 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel Settings 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown Selecting DENAT gt 2 Press Updater bu
40. et Application File Path _ 7777 gt 37 Browse Display Logs Communication Test E Version 3 0 1 21 Copyright CANON INC 2009 All Rights Reserved F 2 15 2 Preparation gt Enabling Manual Update Button of User Mode Remote UI 2 8 Operations Mi Firmware Operations W System Management Operations Firmware Operations Downloading and Updating Firmware Among the 4 methods in which service technicians provide firmware install services the following 3 methods are available using Updater functions a UGW linked Download and Update Full remote Update b UGW linked Download Remote Distribution Update c Manual Download and Update On site Update from Service Mode Be I Operator of each company 1 User operation IES ne a I Firmware Market Release UGW setting for distribution UGW linked 1 Download via SST aR a a ee NN l Distribution setting amp Distribution setting amp Download l Via Service mode Local UI Download 11 Download l I ViaUsermode Il ViaUsermode l Local UI II Remote Ul A 1 Apply Update I 1 Apply Update Ji Apply Update N Via Service mode Local UI ViaUsermode ViaUsermode N Local Ul T Remote UI I With connection to external network b m e e e e e Fhe e ee ee EEE m Update via SST Without connection to external net
41. formation exists about EULA or the export EEE BEN when the delivery is determined mm 7 The delivery status is Distributing Distributed Applying az DEE HE DE HE EEE Er The delivery status is Distributing Distributed Applying BEER P ER OP Ficresieate ee The delivery status is New Waiting to Distribute Distributed o ee P F ee The delivery code is other than Distributing DEE HE DEE HE ER a a HE BEE EEE EEE The delivery status is New Waiting to Distribute Distributing ee eee ee The delivery status is Distributing Distributed Applying Pepe ye o DE Er Device is Not applicable to CDS a ee Bo a E E e dal OO ee O 2 __ i o 000000010 1 The specified license access number does not existin LMS E00 7y 1 1 Error Messages gt Error Codes gt Error Code S S gt S gt S S Error Messages gt Error Codes gt Error Code 1 8 _0 _2 ff he specified license access number has beendeauthorized o o Sovy J The package product of the entered license access number doesn t include MEAP application System Option ee ee ee ee ith the sale company for the package product BE ee ee ee J ee ee e number of licenses to be issued will exceed the limit number allowed to register As for System Option for the same function the license keys ere issued more than the defined number of times for the Same device serial number mt o device product exists ap
42. ges gt Error Codes gt Error Code 7 8 Error Messages gt Error Codes gt Error Code 1 9 SS N AninternalerrorinCPCA EEE DK An internal eo in IM BO k k An internal eo in SMS oS S oS HM k k An intern eo in NM o oo l y NT d S po SOAP communication S O o the processing thread stopped e o arz s e po Processing SOAP communication now __ Bo S e E SEE EEE a EEE EN CB The functiontypeisnotmatched po tT A Aninvalid SOAP response error _ _ _ _ o Po o S y S o o oS d oS e oO fa An internal error about application information Re oo OR config xmlis NOTFOUND S Eoo po S S S S e O B type xmlisNOTFOUND Oe d yv o o o o o o S S S Anerrorinbindingtypexml S Po fj ee Sette aen A runtime error in performing the web method CN Re l An unknown host error in performing the web method e Check the network environment of the device and start the operation again e Check if the URL settings of the CDS server are correct and start the operation again after resetting gt B 0 UM The delivery serveris stopped I o y So oS So o o S E 2 JAn error occurrence in the delivery server FR d y N d S i or a Outen nthe delvey ent t lll He ee Hash Algorithm is une UA Oooo o S 2 O invalid HTTP request ooo D HE HE BE HE a A EZ device and start the operation again eviopanatart the person again 7 7 7 device and start the operation again of of ft ER
43. gs Communication Test imageRUNNER ADVANCE iR ADV C7055 iR ADV C7055 To Portal Login User 7654321 Log Out Device Serial Number FNZ00126 Install Application Option Confirm Delivery Server gt Display Logs Communication Test Manual Installation Display Logs Communication Test Delivered Installation 7 Communication Test Update Firmware Manual Update Delivered Update Log Viev System Logs u Switch Confirm Delivery Server 2009 08 19 13 16 28 4 0a0101 getinstancef start o Display Logs Communication Test f 2009 08 19 13 18 28 4 0a0101 getInstance end 2009 08 19 13 18 28 4 0a0104 renewSession start 2009 08 19 13 18 28 4 0a0105 checkSession start 2009 08 19 13 18 28 4 0a0105 checkSessionf end 2009 08 19 13 18 28 4 120008 EXIT WAITING 2009 08 19 13 18 28 4 120008 Start executing Web method 2009 08 19 13 18 28 4 120000 Client Out Message Processed gt 2009 08 19 13 18 28 4 0a0104 renewSession end 2009 08 19 13 18 28 4 030005 Session renew HH 2009 08 19 13 18 28 4 020035 DeliveryManager getStatus currentFunc 16 requestFunc 16 2009 08 19 13 18 28 4 020035 DeliveryManager getStatus currentFunc 16 requestFunc 16 2009 08 19 13 18 28 4 020035 DeliveryManager getStatus currentFunc 16 requestFunc 16 2009 08 19 13 16 28 4 020035 DeliveryManager getStatus currentFunc 16 requestFunc 16 2009 08 19 13 18 28 4 020035 D
44. he distribution server and or the file server 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Software Management Settings button CDSUpdater lt Register Update Software Menu gt Update Firmware Software Management Settings L System Management Mode F 3 46 3 Operations gt System Management Operations gt Communication Test 3 19 4 Press Test Communication button CDSUpdater S lt Software Management Settings gt Settings gt Select Log Display gt Test Communication gt Back to Menu L System Management Mode F 3 47 5 Press Yes button lt Test Communication gt Do you want to test communication Yes No nm F 3 48 Obtain the download file information for communication test from the distribution server to execute the communication test to the distribution server Using the download file information for communication test the contents for test are downloaded from the file server for the communication test to the file server 3 19 3 Operations gt System Management Operations gt Communication Test 6 Upon the communication test completed the com
45. ing Updater e nana ec ecient 4 2 Formatting Hard Disk 4 2 How to Replace Controller Boards 4 3 How to Replace Devvess mma 4 3 FAQ FAQ on Installing Firmware 5 2 FAQ on Installing MEAP Application System Option 9 3 FAQ on General Matters of Updater 5 4 Troubleshooting Troubleshooting on Firmware Installation 6 2 Information required for Reports 6 3 Information required for Service Technicians to Obtain on Site 6 3 Information to Report 6 3 Debug LOgS 6 4 Obtaining Log Files 6 4 Error Messages Error Messages 1 2 Error Codes 7 6 How to read an error code 7 6 Error Code 7 6 Appendix Confirming the version of Updater Glossary Functional Overview Mi Overview W System Configuration W List of Functions W Distribution Flow W Limitations and
46. l Application Options Button of User Mode 2 Enabling Manual Update Button of User Mode Remote UI 2 8 Operations Firmware Operations 3 2 Downloading and Updating Firmware 3 2 a UGW linked Download and Update Full remote Update 3 2 b UGW linked Download Remote Distribution Update 3 3 c Manual Download and Update On site Update from Service Mode 3 5 Deleting Firmware Distribution Schedule 3 11 Updating Downloaded Firmware Applying Firmware 3 12 Deleting Downloaded Firmware 3 13 system Management Operations 3 14 Various Setting 3 14 Setting URL of Distribution Server 3 14 Setting Log Level 3 15 Displaying LOgS 3 16 Update Logs 4 4 3 16 System LOgS 3 17 Communication Test 3 19 Maintenance Upgrad
47. m the downloaded firmware to be deleted and press Yes button lt Delete Downloaded Firmware gt Do you want to delete the firmware Downloaded Firmware 2009 08 04 16 24 56 ENGLISH 20090801 0201401 Yes No F 3 31 6 Confirm the result of deletion and press OK button Now the downloaded firmware is successfully deleted 3 13 system Management Operations Various Setting W Setting URL of Distribution Server This section describes how to set URL of the distribution server 1 Start Service Mode at Level 1 1 Press Setting Registration User Mode button on the control panel 2 Press 2 and 8 buttons at a time on the control panel 3 Press Setting Registration User Mode button on the control panel 4 Service Mode screen is shown 2 Press Updater button 3 Press Software Management Settings button CDSUpdater lt Register Update Software Menu gt Update Firmware gt Software Management Settings gt L System Management Mode F 3 32 3 Operations gt System Management Operations gt Various Setting gt Setting URL of Distribution Server 3 14 4 Press Settings button CDSUpdater lt Software Management Settings gt Settings gt Select Log Display gt Test Communication p 4 Back to Menu L System Management Mode F 3 33 5 Press Delivery Server URL to show the virtual keypad Enter the URL lt Software Managem
48. mation that the delivery server has been restored restart the communication test If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company again Delivery Server Connect Due to no return of data for the communication test Check the network environment of the device and re execute the job 10 Delivery Server Connect OK File Server Retrieve Failed OK time out in HTTP communication no response If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Error Code xxxx File Server Retrieve for 1min occurred After that retried but failed to this manual and contact Support Div of the sales company Failed connect to server Error Code XXXX The network cable was disconnected during data Reconnect the network cable and then restart the communication test download in the communication test If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of After confirmation that the delivery server has been restored restart the communication test If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Check the network environment and re execute the job If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of 11 An error occurred communication test etc The max v
49. munication test result screen is shown Press OK button to exit this operation lt Test Communication gt Delivery Server gt Connect OK File Server gt Retrieve OK gt Communication Speed 473 KB sec gt Retry Times 0 Times 3 Operations gt System Management Operations gt Communication Test 3 20 3 20 Maintenance W Upgrading Updater Mi Formatting Hard Disk Mi How to Replace Controller Boards Mi How to Replace Devices 4 Maintenance gt Formatting Hard Disk Upgrading Updater The firmware installed in the device should be also upgraded when upgrading Updater See Downloading and Updating Firmware in chapter 3 of this manual for how to update firmware The setting information and logs update logs system logs are inherited in the upgraded version 4 Maintenance gt Formatting Hard Disk 4 2 Formatting Hard Disk Since Updater is a MEAP application its contents can be temporarily saved in the MEAP application storage area on PC via SST during formatting or replacing HDD See MEAP Service Manual for further information The settings initialized in format or replacement should be restored See Preparation in chapter 2 of this manual for details NOME When formatting or replacing HDD distribution schedule downloaded firmware not updated yet and logs update system logs will be deleted 4 2 4 Maintenance gt How to Replace Devices How to Re
50. mware information after activation of the Updater B 10 4 The process of firmware download is incomplete CF ec he update process is incomplete e Sooo S a ooo o o i pC S S S y y y B y y O G The installment process is incomplete o o o bo ooo ooo YF e a Failed to execute the delivery process mmy Oooo ee period of time ithin the defined period of time are abandoned so register a scheduled delivery again hen setting the date and time of the scheduled delivery be sure to designate a time when the device is ON Not displayed on a device Ul 7 10 Error Messages gt Error Codes gt Error Code W Confirming the version of Updater W Glossary Appendix a App ll Confirming the version of Updater There is no way to confirm the version of Updater In case of trouble confirm the version of the firmware installed in the device and escalate the issue to Field Support Group in the sales company Abbreviation of Universal Gateway UGW is a system you can acquire information Counter Error Jam that has been sent from eRDS and add it up and to display Abbreviation of License Management System The system which performs the publication management of the license for MEAP MEAP Lite application native option of iR device DA device iW imageWARE software and package product Abbreviation of Service Management Service SMS is a MEAP System Service that enables Installing Management MEAP Applications on Web browser
51. n of downloaded JAt the time of notifying cancellation an internal Re execute the job irmware error occurred If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of 12 An error occurred Check the Update UGW linkage main eRDS sent an order but Updater failed to connect Conduct a communication test to analyze the cause of the error After solving the cause Firmware screen Screen to server resend the order from the eRDS If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Delivery server stopped Contact the sales company s Support Department After confirming restoration of the delivery server re execute the job If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Scheduled date and time acquired from the delivery Do the delivery setting from UGW again server was before current time 15 or more min hadilf it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of passed i i Scheduled data and time acquired from the delivery Do the delivery setting from UGW again server did not exist Immediate download At the time of immediate download turned OFF and Re execute the job main screen then ON the power of device main body Error Messages gt Error Messages 7 4 Error Messages gt Error Messages Timing of display Manual update main Updated ve
52. ng MEAP Application System Option No 9 Q Can we cancel the operation during firmware download A Yes Cancel button is shown CDSUpdater er lt Confirm Exnart Criteria gt Ple D Ple he Wait a moment Do not turn OFF the power By Updating firmware the Delivering D 1 of vo 2 or atit J 2 en x Cancel F 5 1 No 10 Q E mail is sent to users to notify update completion Can service technicians also receive such a notification A Yes The notification E mail is also set for the service technician in charge if the user enters his her E mail address at the time of firmware distribution setting Multiple E mail addresses can be entered in the field Delimit each E mail address with J tt comma or semicolon when you enter multiple E mail addresses in the field No 11 Q How long does the firmware update take A Approx 30 min However this does not include the download time Download time relies on the network environment 5 FAQ gt FAQ on Installing MEAP Application System Option 5 3 FAQ on Installing MEAP Application System Opi No 1 Q What happens if a MEAP application is installed in the system with insufficient HDD free space A An error message is shown Upon starting installation the MEAP application checks the required space against free space to judge installation availability No 2 Q Can we cancel the operation during installation of ME
53. o circuit In addition the asterisk as in DRMD indicates that the DRMD signal goes on when 0 In practically all cases the internal mechanisms of a microprocessor cannot be checked in the field Therefore the operations of the microprocessors used in the machines are not discussed they are explained in terms of from sensors to the input of the DC controller PCB and from the output of the DC controller PCB to the loads The descriptions in this Service Manual are subject to change without notice for product improvement or other purposes and major changes will be communicated in the form of Service Information bulletins All service persons are expected to have a good understanding of the contents of this Service Manual and all relevant Service Information bulletins and be able to identify and isolate faults in the machine Regarding Product Names used in this service manual In this service manual the following product names are used Content Delivery System It is abbreviated to CDS in this service manual Universal Gateway It is abbreviated to UGW in this service manual e Service Management Service It is abbreviated to SMS in this service manual e Embedded RDS It is abbreviated to eRDS in this service manual e License Management System It is abbreviated to LMS in this service manual e Abbreviation of Service Support Tool It is abbreviated to SST in this service manual Contents Functional Overview Overview
54. owing 2 ways e To update to the official edition press Confirm Applicable Firmware button and go to Step 6 e To update to the individual response edition press Special Firmware and go to Step 5 CDSUpdater N lt Update Firmware gt Confirm Applicable Firmware Special Firmware No Delivery Information Delete Scheduled Delivery Apply Firmware Delete Firmware lt Back to Menu Se Load paper F 3 11 5 Special Firmware screen is shown as below Enter the fields and press OK button lt Special Firmware gt x You can use numeric keys Retrieval ID Password x Cancel e Retrieval ID Enter numeric up to 8 characters e Password Enter numeric up to 8 characters 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 3 6 6 New Firmware screen is shown as below Check the contents and press Next button CDSUpdater N lt New Firmware gt Version 20090801 0201401 Release Note Model Series imageRUNNER ADVAC NE C5051 5045 5035 5030 Series js Release Date 2009 08 01 Version 20090801 0201401 File Size 385 MB Standard Update time 307 J Notes While updating the device will u pdate and reboot automatically fe ase DO NOT turn off the device unti it s completed J Revision Hisotrys F 3 13 Applicable Firmware 20090801 0201
55. paration gt Enabling Manual Update Button of User Mode Remote UI Enabling Manual Update Button of User Mode Remote Ul To allow users to install firmware from Updater using the file on Local PCs the setting of firmware installation should be set to ON for users in advance Service Setting of Device Service Mode COPIER gt OPTION gt FNC SW gt LOCLFIRM Technician Level 1 0 gt 1 e Remote UI screen of Updater when the setting is not enabled LOCLFIRM 0 imageRUNNER ADVANCE iR ADV C7055 iR ADV C7055 To Portal Login User 7654321 Log Out Device Serial Number FNZ00126 Install Application Option Install Application Option gt Manual Installation D Manual Installation z A Manual Installation Delivered Installation Confirm Delivery Server Display Logs Communication Test License File Path Browse Application File Path Browse version 3 0 1 21 Copyright CANON INC 2009 All Rights Reserved F 2 14 e Remote UI screen of Updater when the setting is enabled LOCLFIRM 1 imageRUNNER ADVANCE iR ADV C7055 iR ADV C7055 To Portal Login User 7654321 Log Out Device Serial Number FNZ00126 Install Application Option Install Application Option gt Manual Installation D Manual Installation A Manual Installation Delivered Installation Update Firmware Manual Update License File Path Browse Confirm Deli 5 er S
56. place Controller Boards The steps are different depending on which of 2 controller boards are to be replaced e Main Controller Board PCB 1 No steps follow e Main Controller Board PCB 2 including SRAM The network and service mode setting should be set again after initialization See Preparation in chapter 2 of this manual for details 4 Maintenance gt How to Replace Devices 4 3 How to Replace Devices All settings should be set again because no data are inherited See Preparation in chapter 2 of this manual for details 4 3 Blank Page FAQ BIFAQ on Installing Firmware HE FAQ on Installing MEAP Application System Option BIFAQ on General Matters of Updater FAQ gt FAQ on Installing Firmware 5 2 FAQ on Installing Firmware nn Q In the course of UGW linked download what will happen if the user downloads the No 1 firmware before the service technician update the firmware downloaded with UGW linked Q Is it also possible to downgrade firmware with using CDS download before A Firmware can be downgraded in some methods shown in the table below A The previously downloaded firmware in the method of UGW linked download will be If download and update are performed consecutively firmware can t be downgraded overridden by the subsequently downloaded one This is because only one downloaded firmware can be held on the device Deo uonnNiGinod The firmware downloa
57. plicable to the optional product 0 0 8 No product exists applicable to the device serial number The product of the entered license access number cannot mimi a ET Company are incorrect No product linked to the license access number is ig ssuiaks ft EEE PT P kaema o oos ees niers eosed Although the product linked to the license access number is He serial number The license access number has been registered for ess i For the device product applicable to the device serial nn no available software MEAP application System Option exists o 1 0 EMS system error Relating method code Po Not cartelized PLT S O S S o y o O Notdefined Normally not indicated em Normally not indicated 1 Operation Operation Processing exclusively Start the operation again after J i EEE TI TI being executed simultaneousl EEE BE Er a ER GE BER A 0 11 Failed to process preparation for use J ee ailed to process use end 4 A 0 B Time out during restart of readiness preparation r RE time oe after application inquiry after Start the operation again from the een BE al E issuing delive beginning A 0 5 CDS URL is not Set CDS URL iit fee EEE nella the fb ofthe dev S71 erminating the job of the device O SS aR O O PTC KK i Aninternal error about file operation eee EEE BE a a gt B 0 f Failed to output the license file ey oS o oS pC S B Device Error Messa
58. re Delivery gt gt 1 Back to Menu F 3 21 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 3 9 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 5 Confirm the downloaded firmware and press Yes button lt Apply Downloaded Firmware gt Do you want to update the following firmware Click Yes to update after restarting Downloaded Firmware 2009 08 04 16 24 56 ENGLISH 20090801 0201401 Yes No F 3 22 6 The firmware is applied to the device The device is automatically restarted when the firmware is successfully applied 7 When the device is restarted confirm the version of the firmware 1 Press Check Counter Key button on the control panel 2 Press Check Device Configuration button 3 Confirm if the updated firmware version corresponds to Controller Version Now the firmware is successfully updated in the method of Manual Download and Update 3 10 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 3 Operations gt Firmware Operations gt Deleting Firmware Distribution Schedule Q Deleting Firmware Distribution Schedule This section describes how to delete firmware distribution schedul
59. ring operation using Updater functions and the device cannot be started Cause The power went off due to blackout and the like Action Service technicians should follow the steps below via SST 1 Press 2 and 8 buttons at a time to start the device 1 Turn on the power and hold down 2 and 8 buttons at a time on the control panel 2 Download Mode is shown on Local UI If the operation above does not trigger the download mode BOOT Flash Memory service parts should be replaced takes up to 1 minute for rewriting If the operation above successfully triggers the download mode go to the next steps below 2 Via SST format the HDD of BOOT Dev only 3 Via SST install the firmware in the device No 4 Symptom Firmware has not been downloaded according to the distribution schedule Cause Other firmware distribution schedule is set Since only 1 distribution schedule is held the registered schedule may be overridden by the new firmware distribution schedule Action Once the schedule is overridden the firmware cannot be downloaded Distribution should be rescheduled for the firmware Cause At the scheduled distribution date and time the firmware registered was not found on CDS Action Distribution should be rescheduled for the firmware Cause After distribution is scheduled device is updated to other version of firmware via SST Status of the firmware in the device is changed Action Distribution should be rescheduled for
60. roubleshooting W Troubleshooting on Firmware Installation W Information required for Reports Mi Debug Logs Troubleshooting on Firmware Installation No 1 Symptom can t find the firmware to be updated using Updater Cause Preparation has not been properly done Action Confirm the setting of Sales Company s HQ bellow Setting of Device SERVICE MODE Level COPIER gt FUNCTION gt INSTALL gt CDS CTL Cause The version currently in use is not available for update Action Download the release note from CDS separately to upgrade to the version available for update Cause You try to download firmware from User mode You can download only the latest version of firmware from User mode Action Download from Service mode lt User Mode gt lt Service Mode gt A Settings Registration CDSUpdater lt New Firmware lt New Firmware gt Version 20090801 0201401 Version 20090801 0201 401 Applicable Firmware 20090801 0201401 ENGLISH v 20090801 0201501 ENGLISH a Applicable Firmware 20090801 0201501 ENGLISH F 6 3 6 Troubleshooting gt Troubleshooting on Firmware Installation 6 2 No 2 Symptom Firmware download is aborted during operation using Updater functions Cause The network cable is disconnected or the power went off due to blackout and the like Action Retry download Firmware under download is cancelled upon aborted No 3 Symptom Firmware update is aborted du
61. rsion was different from the ordered Re execute the job Screen version If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Automatic update main i i 14 1S 16 screen After the update failed to connect to the delivery Check the network environment and re execute the job server After the update delivery server stopped Contact the sales company s Support Department After confirming restoration of the delivery server re execute the job If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of After the update the network cable was Re connect the network cable and re execute the job disconnected If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of After the update server returned an error After the update an internal error occurred Delivery Error UGW linkage Update eRDS sent an order but Updater failed to connect Conduct a communication test to analyze the cause of the error After solving the cause Error Code xxx Firmware screen to the server resend the order from the eRDS If it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of and contact Support Div of the sales company The delivery server stopped Contact the sales company s Support Department After confirming restoration of the delivery server re execute the job If it
62. ry disabled only OFF can be selected in Deliver Acquisitions E mail e To send E mails to multiple destinations each E mail address should be delimited with comma or semi colon e For E mail addresses entered in this field a notification E mail is sent at the following timing Distribution Set Distribution Started Distribution Finished Update Started Update Finished Error Occurred 3 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 8 Confirm Conditions of Use screen is shown as below Check the contents and press Accept button CDSUpdater lt Confirm Conditions of Use gt Please read the following details carefully before downloading Please read carefully and understand the following messages before downloading t he software programs and or the related manuals the Software By clicking the button indicating your acceptance as stated below you agree with the following messages 1 You agree that you are not restricted to import the Software under End Users of Proliferation Concern List published by Ministry of Economy Trade and Industr y of Japan Denied Persons List published by Department of Commerce of U S A or other laws and or regulations of other countries and you agree you are not an ational of terrorist supporting countries designated by the U S government 1 2 A Ba
63. s how to update the downloaded firmware 1 Start Service Mode at Level 1 1 Press Setting Registration User mode button on the control panel 2 3 Press Setting Registration User mode button on the control panel 4 Press 2 and 3 buttons at a time on the control panel Service Mode screen is shown 2 Press Updater button 3 Press Update Firmware button CDSUpdater lt Register Update Software Menu gt Update Firmware b Software Management Settings L System Management Mode F 3 26 3 Operations gt Firmware Operations gt Updating Downloaded Firmware Applying Firmware 3 12 4 Press Apply Firmware button CDSUpdater 5 lt Update Firmware gt Confirm Applicable Special Firmware Firmware gt gt Downloaded Firmware gt 2009 08 04 16 24 56 ENGLISH gt 20090801 0201401 Delete Scheduled Apply Firmware Delete Firmware ay gt 4 Back to Menu NV Load paper F 3 27 5 Confirm the downloaded firmware and press Yes button lt Apply Downloaded Firmware gt Do you want to update the following firmware Click Yes to update after restarting Downloaded Firmware 2009 08 04 16 24 56 ENGLISH 20090801 0201401 Yes No F 3 28 6 The firmware is applied to the device The device is automatically restarted when the firmware is successfully applied 3 12 3 Operations gt Firmware Operations gt Updating Downloaded Firmware Applying Firmw
64. stop communication erroriCheck if the network environment is correct to solve the cause of the error occurrence to the delivery server occurred If the network environment of the device is correct obtain the log etc Refer to Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company Download was stopped because an At the time of file Communication error to the delivery server Check if the network environment is correct to solve the cause of the error occurrence error occurred with the file server download occurred If the network environment of the device is correct obtain the log etc Refer to Check the network Information required for Reports in chapter 6 of this manual and contact Support Div of the sales company 5 Downloaded files are invalid Check Atthe time of file The received file is broken After checking the network environment of the device re execute the job DZ PR it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of i and contact Support Div of the sales company Failed to retrieve information of special Acquisition of applicable No information exists about firmware for special Enter the correct firmware ID or Password applicable to the firmware information l fme mare nomaten firma rational Dor Passord siai N it recurs obtain the log etc Refer to Information required for Reports in chapter 6 of Check the retrieval ID and p
65. the setting is not enabled CDS FIRM 0 amp Settings Registration lt Register Update Software Menu gt Install Applications Options Software Management Settings gt 2 System Management Mode F 2 10 e User Mode screen for Updater when the setting is enabled CDS FIRM 1 amp Settings Registration lt Register Update Software Menu gt Install Applications Options gt Update Firmware gt Software Management Settings gt 2 System Management Mode F 2 11 2 Preparation gt Enabling Install Application Options Button of User Mode 2 Enabling Install Application Options Button of Mode To allow users to install applications using Updater the setting of application installation should be set to ON for users in advance Service Setting of Device Service Mode COPIER gt OPTION gt FNC SW gt CDS MEAP Technician Level 1 0 gt 1 e User Mode screen of Updater when the setting is not enabled CDS MEAP 0 amp Settings Registration lt Register Update Software Menu gt Update Firmware gt Software Management Settings gt 2 System Management Mode F 2 12 e User Mode screen of Updater when the setting is enabled CDS MEAP 1 amp Settings Registration S Install Applications Options Update Firmware Software Management Settings 2 System Management Mode F 2 13 2 2 Pre
66. tion Options Button of User Mode W Enabling Manual Update Button of User Mode Remote Ul 2 Preparation gt Setting Sales Company s HQ Overview of Preparation Setting Sales Company s HQ The following should be prepared before using Updater e For updating of firmware UGW linked Download and ae Stee oe be PO Download a and Update Manual Download and Update via Local UI Manual Download and Update via Remote Ul Special Download and Update via Remote Ul For Install of Application LMS linked Installation BEE Ys BE LMA linked installation via Local UI LMS linked installation via Remote UI 2 Preparation gt Setting Sales Company s HQ When using devices input in the markets listed below the default setting of Sales Company s HQ should be changed before obtaining firmware distributed from CDS Unless the setting is changed properly the desired firmware may not be able to be selected E usa atin America Hong Kong Go to the following screen to change the setting of Sales Company s HQ Service Setting of Device Service Mode COPIER gt FUNCTION gt INSTALL gt CDS CTL Technician Level 1 NOTE The list below shows the setting of Sales Company s HQ for CDS CTS by market Check and adhere to the appropriate setting for your market lt List of Sales Company s HQ and the settings for CDS CTL gt Japan JP China CN USA US Hong Kong H
67. tton Test Communication gt 3 Press Software Management Settings button CDSUpdater 4 Back to Menu lt Register Update Software Menu gt L System Management Mode F 3 36 5 Select a log level from Log Level dropdown list CDSUpdater oe CDSUpdater S Up date Firmware lt Software Management Settings Set gt lt Software Management Settings Set gt gt Software Management Settings gt Server URL itps device c cdsknn net ods_soap upd Server URL pD System Management Mode x Cancel OK x Cancel OK D System Management Mode Remote Operation is being used F 3 35 F 3 37 e Log Level Select one of 5 levels ranging from 0 to 4 See the table below for logs output in each level 3 15 3 Operations gt System Management Operations gt Various Setting gt Setting Log Level 3 Operations gt System Management Operations gt Displaying Logs gt Update Logs NOTE This list shows the contents of the Log Output Detailed logs for debug Logs related to operations done on the system Update logs output by firmware type Installation logs by MEAP application Logs related to enabled functions by system option Logs for ordinary errors 6 Press OK button to set the selected log level Now the log level is successfully set 3 Operations gt System Management Operations gt Displaying Logs gt Update Logs 3 16 Displaying Logs W Update Logs This section describes how to
68. ual Download and Update On site Update via Service Mode If an imageRUNNER ADVANCE series device has connection with the external network a service technician can gain access to CDS via Service mode to download and update firmware This allows service technicians to update the firmware as needed on the customer site even without PCs 1 Manually execute Updater Canon Inc Firmware Upload imageRUNNER ADVANCE Spee ai 2 Firmware distribution Service Technician F 1 3 NOTE External network here means the network connecting the device to CDS via Internet NOTE Users are able to gain firmware distribution in the following 3 methods by introducing CDS See User Manual for detailed information e e es s 1 s 1 s 1 es 1 Manual download i ocal U update via Local UI Manual download pomote U upload via Remote UI Special download upload via Remote UI RENDI 1 Only the latest version of Remote update enabled version is downloadable Specific version only Obtain it separately Installing MEAP Application System Option The following is the installation method of MEAP application system option which is enabled by applying CDS a LMS linked MEAP Application System Option Installation If an imageRUNNER ADVANCE series device is connected to the external network user or service technician can gain access to CDS from User mode to install a MEAP application or a system option
69. vice as shown in the search result 5 FAQ gt FAQ on Installing Firmware No 5 Q What happens if the user registers another distribution schedule when the distribution schedule has been set in manual download and update A The distribution schedule subsequently registered by the user will override the existing schedule This is because only one distribution schedule can be held Any existing distribution schedule is deleted and the newly registered distribution schedule is made valid No 6 Q How is an individual response edition of firmware distributed A Any individual response edition of firmware can be installed in all the methods provided by service technicians Before installing the individual response edition ensure to obtain the ID and password separately No 7 Q If the device is down during firmware update can the device be started using the older firmware version A No it is impossible to start the device using older versions If this occurs the service technician in charge should reinstall the firmware via SST See Troubleshooting on Firmware Installation in chapter 6 of this manual for details No 8 Q If the device is down during firmware download is it possible to download the firmware again A Firmware cannot be downloaded again automatically Instead the error is notified in E mail The user should register the firmware distribution schedule again accordingly 5 2 5 FAQ gt FAQ on Installi
70. within 7 days and time The firmware is downloaded on the specified date and time Enter the date and time using the numeric keypad in the format of yyyy mm dd hh mm ss e Timing to Apply Press either Auto or Manual button e Auto The firmware is applied automatically upon firmware downloaded e Manual The firmware is automatically downloaded Go to Apply Firmware to set up for updating the downloaded firmware e Deliver Acquisitions Press either On or Off button e On Only difference between the current and new firmware is downloaded e Off The firmware to be applied is wholly downloaded 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt c Manual Download and Update On site Update from Service Mode 3 e E mail E mails concerning update statuses are sent from the device to the contact registered here Enter the E mail address of the service technician in charge Enter 1 byte alphanumeric or symbols up to 64 characters Comments Enter the comment in 1 byte alphanumeric or symbols up to 128 characters Enter the comment to be automatically included in E mail Model Name in the comment will be helpful to identify the device relevant to the E mail NOTE Timing to Apply e For firmware versions with no remote update permission Auto cannot be selected in Timing to Apply Deliver Acquisitions e For firmware versions with difference only delive
71. work 1 Schedules for UGW linked distribution are maintained on CDS F 3 1 NOTE e See User Manual of the device for how to connect the device to the external network e When needed perform the communication test before actual download to check if the communication with the distribution server is normal 3 Operations gt Firmware Operations gt Downloading and Updating Firmware gt a UGW linked Download and Update Full remote Update 3 2 W a UGW linked Download and Update Full remote Update See the figure below for the operational flow of UGW linked Download and Update STEP1 Scheduling via UGW The firmware distribution schedule to the certain device should be set on UGW See UGW linked Download and Update in chapter 5 of Operation Manual of Content Delivery System V1 0 for Firmware Distribution for details The device checks the schedule concerned every 12 hours on UGW This allows the device to register the firmware distribution setting enabling automatic firmware download and update A Devices without Wait for EOJ end of job Function e Firmware update will delete print jobs in the queue Ensure to notify users of this before you start updating It is recommended to perform firmware update during non business hours Devices with Wait for EOJ Function e Firmware update will not start before any of the following jobs remains in the queue Print Scan Fax except I FAX this function

Updater V1.0 Service Manual

Contents

Download Pdf Manuals

Related Search

Related Contents