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CENTURYLINK NOTICE OF DETARIFFING CenturyTel of Northwest

1. f AR 15 11 All qualifying services must be associated with the same customer The Company may at its discretion provide this plan to Affiliates or Franchisees of Customer An Affiliate or Franchisee is an entity whose operation of business is substantially associated with Customer s name mark or commercial symbol When at the Company s discretion this plan is provided to Affiliates or Franchisees of Customer Customer must designate the specific account to which Early Termination Charges and Shortfall Penalties will be applied Services subject to rates under this CLVP are not eligiblesfor discounted rates under any other local voice discount plan Only the qualifying services listed in 2 a preceding are both contributory to and eligible for the CLVP rates herein However a line or key trunk in any packaged service may contribute towardSsthe minimum line requirement PBX trunks are neither eligible for or contributory t CLVP for purposes of determining the appropriate rate tier and minimum line requirement Customers may select a CLVPtier lower than their actual quantity of contributory services Services receiving promotional on competitive response discounts or recurring charge waivers under other term commitment programs are not eligible for CLVP rates until the terms of those offersihave been satisfied for those lines Additional business Jiness may be added at any time during Customer s term commitment periody but
2. 2 8 3 A Direct Station Selection 2 8 3 B Busy lt Lamp Field 2 8 3 C Station Camp on 2 8 30D Fast hransfer 2 8 3 E Electronic Business Set as a Message Center Note Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 15 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 8 Business Set Feature Packages Cont d 2 8 4 Business Set Interactive Display This feature package enables Electron Business Sets customers to add delete and change certain Centrex or EBS features 2 8 4 A Instant Change Order 2 8 4 B Interactive Display Service Order 2 8 4 C MBS Power Feature Name Programming 2 8 4 D Added Power Feature Enhancement 2 8 5 Rates and Charges The following per line business rates and charges apply for contract periods ranging from month to month to 60 months Business Set Monthly 24 36 48 60 Feature Packages FP Rate Months Months Months Months Business Set FP 2 50 2 00 1 75 1 50 1 25 Display Feature Pkg 0 75 0 50 0 40 0 30 0 20 Mini Console FP 7 00 6 00 5 50 5 00 4 50 Interactive Display Package 20 00 17 50 15 00 12 50 10 00 Nonrecurring Charges Business Set Feature Package 10 00 Business Set
3. 3 AR 15 11 C9 1 1 ANI Only 9 1 1 Service Cont d C d The PSAP s premises equipment used in conjunction with ANI Spill Service must be reviewed by the Company to determine the compatibility of the unit with the C9 1 1 Service requested If changes are necessary to make this service compatible with the services offered herein time and material charges will apply Selective Routing is available on an optional basis with C9 1 1 Service Additional 9 1 1 Features as described in this Local Terms of Service are available with C9 1 1 Service where conditions permit E9 1 1 Enhanced 9 1 1 a The following rate elements apply to a typical E9 1 Tarrangement 1 9 1 1 Central Office Enabling Same as C9 1 1 Service 2 9 1 1 Network Service Same as 9 1 1 Service 3 Automatic Location Identification ALI Database Recurring and non recurring charges An E9 1 1 database that contains subscriber names telephone numbers addressesyand Emergency Service Numbers ESNs and is periodically updated bythe Company A per database charge is applicable to each database and a per record charge is applicable to all records in each database When the Company is not responsible for the system s ALI database a per record charge will applyeto all Company records provided to the ALI database manager The 9 1 1 Gustomer is responsible for the following a Providing a correct set of addresses and ranges known as a Master S
4. CONNECTION WITH CUSTOMER PROVIDED EQUIPMENT 3 CUSTOMER INSTALLED PREMISE WIRE 3 1 3 2 3 3 3 4 3 5 AR 15 11 Premise inside wire and jacks associated with residence and business line exchange access service will be provided by the customer Premises inside wire provided by the customer is connected to exchange access service at the protector or the standard network interface as such devices are commonly known within the industry The protector or standard network interface is provided as part of the exchange access service provided by the Company at no additional monthly rate and will be installed at a location determined by the Company which is accessible to the customers The customer assumes the risk of loss of service damage to property or death to or injury to the customer or anyone acting on behalf of the customer when the customer provides maintains or attempts to provide or maintain inside wire The Company will promptly notify the customer when the service difficulty or trouble results from customer provided inside wire or jacks CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 9 Original Page 3 CONNECTION WITH CUSTOMER PROVIDED EQUIPMENT 4 RESPONSIBILITY OF THE COMPANY 4 1 4 2 4 3 The Company is responsible for providing telecommunication service that complies with standards of service set forth in the Comm
5. Grandfathered to existing customers at their present location AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 23 PACKAGED SERVICES 12 ECONOMY PACK PLUS 12 1 Description The Economy Pack Plus bundle is available to residential customers only and consists of an access line in addition to the following features Caller ID Call Waiting ID and 768K high speed internet 12 2 Rates And Charges Monthly Rate Economy Pack Plus 49 95 Applicable only to the Springhill Exchange AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 24 PACKAGED SERVICES 13 HOME PHONE II 13 1 1 AR 15 11 Description A Home Phone Il is an optional enrollment plan that permits residence customers to receive Local Exchange Service and additional features and services for a flat monthly rate Home Phone II customers must subscribe to a qualifying long distance plan Home Phone II includes the following services and features Residence Flat Rate Access Line Choice of the following features Anonymous Call Rejection Busy Redial Call Forward Busy Call Forward No Answer Call Forwarding Call Forward Remote Access where available Call Return Call Waiting Call Waiting ID Caller ID Cancel CallWaiting Message Waiting
6. Original Page 8 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 3 AR 15 11 Conditions Cont d d Intercept service for any seven digit emergency number s replaced by 9 1 1 Service will be provided for a period of time as negotiated between the Company and the 9 1 1 Customer however in no case shall intercept service be provided for more than one year or beyond the next directory issuance whichever is longer 9 1 1 Service is limited to the use of central office telephone number 9 1 1 as the emergency telephone number Only one 9 1 1 Service will be provided within any government agency s locality 9 1 1 calls originated from local exchange telephone networkyaccess facilities shall be completed to the appropriate PSAP without a charge being assessed to the end user by the Company Calls from a pay telephone shallsnot require a coin to be deposited or payment of any charge Calls placed from all stations including those with non published or unlisted numbers to a PSAP may display subscriber informationsassociated with such numbers to emergency 9 1 1 responding personnel Jhe subscriber forfeits the privacy afforded by a nonlisted or nonpublished service upon placing a 9 1 1 call The main telephone directory listingsfor the PSAP must be a seven digit administrative telephone number of listed emergency number A listing for the PSAP will also be provided under 9 4 1 at o additional charge The Com
7. shall not be more than the total of the customer s two highest bills during the last twelve 12 months except in instances of Unauthorized use tampering or bankruptcy AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 13 Original Page 2 CHARGES RELATED TO CUSTOMER ACTIVITY 5 DEPOSIT DUE TO BANKRUPTCY In accordance with the United States Bankruptcy Code U S C A Title 11 366 the Company may require an applicant or customer to furnish adequate assurance of payment in the form of a deposit or other security For customers this deposit may be in addition to all other deposits posted with the Company before the bankruptcy filing 6 RETURNED CHECK CHARGE The Company will charge a returned check fee of ten dollars 10 00 when a customer pays by check and the check is returned to the Company for any reason other than bank error 7 COLLECTION FEE The Company will charge a fee of twenty dollars 20 00 when the last day to pay as printed on the most recent shut off notice has passed and a Company employe eseither accepts payment at the premises or visits the premises at the customer s request to collect pursuant to the Commission s General Service Rules 8 LATE PAY CHARGE Bills not paid within the first twenty two 22 calendar days after the date the bill is mailed will be subject to a Late Pay Charge The amount of the Late Pay Char
8. FOREIGN EXCHANGE SERVICE 2 RATES 2 1 2 2 2 3 2 4 2 5 2 6 2 7 AR 15 11 The basic rate for foreign exchange service is the established monthly service rate for the class of service provided in the serving exchange The local loop provided by this company will be provided for under Circuit Rental found in Section 6 of this Local Terms of Service The service and installation charges of the serving exchange are applicable Where all or a portion of the interexchange channel facilities are furnished by this Telephone Company a mileage charge per quarter mile or fraction thereof per month will apply for each circuit measured in route miles between the terminal points of this Company s interexchange channel facilities as approved for this service in the Connecting company s tariffs This Company concurs in such rates and charges as specified in Section 10 of this Local Terms of Service Where all or a portion of the interexchange channel facilities are furnished by another telephone company charges shall apply to such interexchange channel facilities as specified in the regulation of such participating companysforthe portion of the interexchange channel provided Where special equipment is required for satisfactory transmission and or signaling on the foreign exchange circuit such equipment will be provided at a monthly rate based on the costs involved All rates are subject to approval by the Arkansas P
9. Original Page 1 A GENERAL 1 AR 15 11 Definition a ENHANCED EMERGENCY NUMBER SERVICE E 911 9 1 1 is the three digit telephone number designated throughout the United States as the emergency telephone number to be used by the public to obtain law enforcement medical fire rescue and other emergency services 9 1 1 Service enables a caller dialing 9 1 1 from a station with access to the local exchange telephone network arranged to provide 9 1 1 Service to be automatically connected to the appropriate Public Safety Answering Point PSAP A PSAP is the communications facility designated for a specific territory to which 9 1 1 calls are routed for response The 9 1 1 Service including Mon regulated components may be provided from any one of the following three categories 1 2 B9 1 1 or Basic 9 1 1 Service automatically routes 9 1 1 calls to a PSAP but provides no information about the location or telephone number of the caller C9 1 1 or ANI only 9 1 1 Service automatically routes 9 1 1 calls to a PSAP and provides the calling teleohomesaumber through automatic number identification or ANI to the PSAP attendant who answers the call C9 1 1 Service is comprised of B9 1 1 Service plus ANI spill E9 1 1 or Enhanced 9 1 Service automatically routes 9 1 1 calls to a PSAP and provides the Calling telephone number and address and may also provide the name of the telephone access line subscriber and the na
10. The Telephone Company will allocate resources to ensure best efforts to provide National Security Emergency Preparedness NSEP services by the time required The Telephone Company will work TSP System services in the order of their priority level assignments The priority sequence is as follows Restore TSP services assigned restoration priority 1 Provision TSP services assigned restoration priority E Restore TSP services assigned restoration priority 2 3y4 or 5 and Provision TSP services assigned provisioning priority 1 2 3 4 or 5 The Telephone Company will work cooperatively withhothergproviders of TSP service when only a portion is provided by the Telephone Company to ensure end to end service Additionally TSP System service will be provided in accordance with the guidelines set forth in NCS Handbook 3 1 2 Telecommunications Service Priority TSP System for National Security Emergency Preparedness NSEP Service Vendor Handbook dated December 10 2000 Rates and Charges The following rates andCharges are in addition to all other rates and charges that may apply for services offered under this Local Terms of Service which operate in conjunction with the TSP System Establishmentof TSP System Service The establishment of TSP System service charge is a nonrecurring charge NRC which applies when an access line and or circuit is ordered If both provisioning and restoration are ordered at the same time only on
11. allows for foreign exchange facilities to be terminated into a Centrex group GROUP INTERCOM enables a customer to terminate on aymemberof a predesignated group by using abbreviated dialing An intercom group can havesa maximum size of 10 100 1 000 or 10 000 members GROUP INTERCOM ALL CALLS enables anysElectronic Business Set user who is a member of a Group Intercom group to simultaneously page up 0 29 predefined Electronic Business Set users of the same Group Intercom group GROUP MAKE BUSY can be used to temporarily make a group of stations or an entire multi line Hunt Group appear busy to incomingtcallers Group Make Busy causes the hunt to skip over a group of stations during the search foran idle station and is operated via a physical switch HELD CALLS allow a business set user to hold an established call on any DN on the set The user can then originate or receive another call on any other idle DN HUNTING a call completion feature that increases the likelihood of an incoming call being completed within a customer defined group of lines INCALLS KEY allows a DMS ACD agent with an Electronic Business Set to answer calls to any of the ACD group s 17 directory numbers by pressing the first key on the set AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 40 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d INCO
12. 100 Number list 30 00 25 00 20 00 15 00 10 00 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 6 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 4 Note AR 15 11 Individual System Features Con d Meet Me Conference 6 Station Controlled Conference 6 Meet Me Conference 30 Station Controlled Conference 30 DISA SMDI Simplified Message Desk Interface Customer Data Change Customized Dialing Plan Authorization Codes per group of 20 codes Trunk Answer Any Station Night Service Do Not Disturb Hospital Network Speed Calling per 100 Number list Nonrecurring Charge 50 00 50 00 50 00 50 00 Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 7 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 4 Individual System Features Cont d 2 4 14 Optional System Features and Feature Packages 2 4 14 A Automatic Route Selection Basic Feature Packages This feature package is designated to enable more economical and efficient utilization of a customer s trunk facilities by providing the following featu
13. 2 9 4 A Standard Feature Packages Cont d 2 9 4 A 3 ACD Agent Position Feature Package This package provides specific agent features and capabilities to enhance agent performance and interaction with the ACD call processing features and supervisory features and includes the following features Agent Login Enhancement Incalls Key Makes Set Busy Three Way Calling Card Transferto ACD ACD Call Forcing Tone Optional Not Ready Capability Automatic Not Ready Capability Called Name Number Display Call Park by AGD Agent Emergency and Answer Emergency Keys Emergency Key Enhanced Transfer to Incalls Key Variable Wrap Up Time CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 14 Original Page 20 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 9 AR 15 11 Digital Automatic Call Distribution ACD Cont d 2 9 4 A Standard Feature Packages Cont d 2 9 4 A 4 Automatic Call Distribution for 2500 Type Sets This feature package supports the use of 2500 type sets as ACD answering positions and includes the following features ACD on 2500 Sets ACD on 2500 Set Feature Assignment ACD Set Login Logout ACD 2500 Set Not Ready ACD Distinctive Ringing ACD 2500 Set MIS Load Management Observe Agent from 2500 Set 2 9 4 B Optional Features 2 9 4 B 1 Individual Optional Features Queue Slots in excess of 30 per
14. 4 5 Applicable taxes levied by federal state county and local taxingauthorities are in addition to the rates set forth in this Section 5 EXTENDED AREA SERVICE EAS EAS service is provided as listed below Gharges for EAS are included in the Access Line Rate as shown in 2 of this section AR 15 11 From the exchange of To the exchanges of Springhill Sarepta and Shongaloo CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 3 LOCAL EXCHANGE SERVICE 6 TELECOMMUNICATIONS SERVICE FUND 6 1 6 2 Description The Arkansas Deaf and Hearing Impaired Telecommunications Services Corporation was created by Act 1080 of 1997 The act authorizes the corporation board to collect assessments from all providers of local exchange services not to exceed 10 per access line per month in order to fund the services provided by the corporation The assessment shall be collected and transmitted monthly to the board Rates and Charges The assessment to fund the services of the Arkamsas Deaf and Hearing Impaired Telecommunications Services Corporation is 03 per access lin perfymonth The assessment shall not be collected on more than one hundred 400 access lines at any single customer location 7 TELECOMMUNICATION EQUIPMENT FUND 7 1 7 2 AR 15 11 General On March 1 1995 the Arkansas Legislature passed and signed A
15. 5 00 per line bill credit for twelve months when they agree to retain their service s for a minimum of twenty four additional months Customers may receive the credits for a maximum of ten lines Eligible customers who are subscribed to any bundled s rvice will receive a 10 00 bill credit per bundle for six months when they agree to retainitheir bundled service s for a minimum of twelve additional months or will receivepa 1000 bill credit per bundle for twelve months when they agree to retain their service s for a minimum of twenty four additional months Customers may receive the credits for a maximum of ten bundles The credits will begin appearing on customer bills the first month bill following the customer s acceptance of this program ihe benefits awarded under this program may be combined with the benefits of othepcurrently available programs or promotions If the customer discontinues service s prior to the twelve or twenty four month commitment period the credits issued under this promotion will be rescinded and charges for the credit amounts willbe reflected onthe customer s final bill Customers are also liable for 50 of the remaining monthlyrecurring charges for the service s disconnected CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 7 Original Page 1 SERVICE CONNECTION CHARGES 1 SERVICE CHARGE FOR CONNECTION MOVE OR CHANGE OF SERVI
16. Assistance customers 2 4 2 B If a custoMeredials Directory Assistance for the purpose of obtaining a National Directory Assistance listing and also asks for a listing within their local Directory Assistance service area the charge for National Directory Assistance applies 2 4 24 A maximum of two requested telephone numbers are allowed per call 2 4 2 D Charges apply to each call placed to National Directory Assistance from a Public Access Line 2 4 2 E In locations including Public Access Lines where the customer has the capability to dial National Directory Assistance but places a call to the National Directory Assistance service attendant via an operator the operator assistance charge may apply in addition to the National Directory Assistance Charge 2 4 3 Rates Charge Each call dialed directly by customer 3 99 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 9 MISCELLANEOUS SERVICE ARRANGEMENTS 2 LOCAL DIRECTORY ASSISTANCE SERVICE Cont d 2 5 AR 15 11 Directory Assistance Call Completion 2 5 1 2 5 2 2 5 3 Description Where facilities permit a customer calling for directory assistance may request the completion of local intraLATA calls to the telephone number that was provided to that customer on the directory assistance call Terms and Conditions 2 5 2 A Directory Assistance
17. EFFECTIVE 11 16 2015 Table of Contents Original Page 1 SECTION AR 15 11 TABLE OF CONTENTS SUBJECT Trade Names Trademarks and Service Marks Adoption Notice Rules Exemptions Maps and Legal Descriptions Definitions General Terms and Conditions Local Exchange Service Miscellaneous Service Arrangements Service Connection Charges Construction Charges Applicable Under Special Gonditions Connection with Customer Provided Equipment Concurrence Foreign Exchange Service Reserved for Future Use Charges Related to Customer Activity Digital Centrex Service Custom Calling Services Advanced Calling Services Enhanced Emergency Number Service E 91 1 Payphone Service Packaged Services Long Distance Messagexl elecommunications Service Promotions CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 1 Original Page 1 TRADE NAMES TRADEMARKS AND SERVICE MARKS The following list of trade names trademarks and or service marks which may be used for services offered herein are owned by CenturyLink Inc or a subsidiary of CenturyLink Inc and are used by CenturyLink with express permission Trademark and service mark designations will not be listed hereafter in this Local Terms of Service However the laws regarding trademarks and service marks are applicable Trade names trademarks and service marks that are owned by CenturyLink Inc or a subsid
18. Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 39 MISCELLANEOUS SERVICE ARRANGEMENTS 20 SECRETARIAL ANSWERING BUREAUS Cont d 20 4 Bridging Arrangement AR 15 11 20 4 1 20 4 2 20 4 3 A bridging arrangement provides a device which will permit the attendant to hold an incoming call on a patron s line dial out on a local line and then physically interconnect the incoming line with the outgoing line so that the two parties may talk directly The Telephone Company shall not be responsible for the quality of transmission which may result from such connections The bridging arrangement shall not be used in connection with foreign exchange lines WATS or on lines which are extended to other attendants positions Calls may be extended beyond the Bureau s local service calling area over the Long Distance Telecommunications Network only CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 40 MISCELLANEOUS SERVICE ARRANGEMENTS 20 SECRETARIAL ANSWERING BUREAUS Cont d 20 4 Bridging Arrangement 20 4 4 The customer indemnifies the Telephone Company against and holds the Telephone Company harmless from any and all losses claims demands causes of action damages costs of liability in law or in equity of every kind and nature whatsoever including without limiting the generality of the foregoin
19. Original Page 2 4 1 4 2 GENERAL TERMS AND CONDITIONS PROVISION OF EQUIPMENT Generally all equipment necessary for the provision of any given service will be furnished and owned by the customer except where the Company continues to lease equipment on a deregulated basis Customer owned terminal equipment and communications systems may be connected with the facilities furnished by the Company pursuant to the provisions of this Local Terms of Service In these instances the Company will take all reasonable precautions to assure that the telecommunications network is not exposed to harmful or hazardous voltages as a result of interconnection with customer owned equipment 5 RESPONSIBILITY FOR CHARGES 5 1 5 2 The customer is responsible for all charges arising out ofthe use of or in conjunction with any services furnished to him by the Company including collectjtollsmessages which have been accepted at the customer s telephone number Monthly recurring charges will be billed in advance and toll charges are billed in arrears 6 CANCELLATION OF APPLICATION FOR BASIC SERVICE 6 1 6 2 6 3 AR 15 11 When the customer cancels an application for Service prior to the start of installation of service or prior to the start of special construction no charge applies When installation of service has been started prior to the cancellation a cancellation charge equal to the minimumservice charge shall apply W
20. PAYPHONE SERVICE 7 PAYPHONE SERVICE Cont d Tat 7 2 AR 15 11 Conditions Cont d 7 1 8 7 1 9 7 1 10 The Company shall not be liable for shortages of coins collected and deposited at the subscriber s equipment The limit of the Company s liability for end user fraud of whatever nature occurring at or in association with the subscriber s equipment shall be governed by provisions of this Local Terms of Service and rules or regulations of the Commission In case of conflict between the company s provisions and Commission rules and regulations the rules or regulations shall prevail Extensions to a payphone line are not permitted The Multiline business Subscriber Line Charge found in the interstate access tariff is applicable to all Instrument Implemented and O lmplemented payphone lines Responsibility of the Customer 7 2 1 7 2 2 7 2 3 The customer for the purposes of this kocal Terms of Service is defined as the person subscribing to payphone service The customer shall be responsible for the installation operation and maintenance of the customer provided instrument plus all ancillary equipment such as booths shelves lighting directories etc used invConnection with this service The customer is responsible for complying with the requirements set forth in the Americans with Disabilities Act of1990 The customer shall be responsible for the payment of charges for all local and tol
21. Station controlled conferences to up to 30 conferees It requires additional conference bridges FAST TRANSFER speeds up call handling for Business Set users by reducing the number of keystrokes needed to transfer a call and eliminating the need to first conference the call FEATURE CODE ACCESS provides an alternate method of accessing features other then through the use of feature keyss FEATURE DISPLAY provides to the user of a Business Set equipped with the 32 character LCD visual feedback on specific user entered data and incoming call information during the use of other Digital Centrex features AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 39 4 DIGITAL CENTREX SERVICE DEFINITIONS Cont d FORCED AGENT AVAILABILITY allows the ACD supervisor to require an agent to receive available incoming ACD calls even though the agent has pressed the Not Ready key FORCED ANNOUNCEMENT FOR NEW AND OVERFLOWED CALLS enables a recorded message to be presented to every incoming and overflowed call regardless of priority level A FULLY RESTRICTED LINE is prevented from making calls to and or receiving calls from stations outside the Centrex group It is also prevented from making calls to and or receiving calls from the attendant thereby denying it indirect access to from outside the Centrex group FX TERMINATION CHARGES
22. Telecommunications Service Local Terms of Service together with amendments and successive issues for the purpose of providing intrastate intra LATA message toll telephone service within the Company s service area within the State of Arkansas See Section 23 of the CenturyTel of Mountain Home Inc d b a CenturyLink Local Terms of Service for Terms and Conditions applying to Long Distance Message Telecommunications Service AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 21 Original Page 1 PROMOTIONS See CENTURYLINK INCUMBENT LOCAL EXCHANGE CARRIER PROMOTIONAL OFFERINGS for currently available promotions AR 15 11
23. and or address or a party outside the locahcalling area but within the same NPA 5 2 Application of Charges 5 2 1 _ The charges specified in Rates will be applicable to all customers except 5 2 144B Hotel Motel guests and hospital patients 5 2 1 0 Customers who are unable to use a telephone directory because of a visual or physical handicap which can be confirmed by a physician appropriate group or agency AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 13 MISCELLANEOUS SERVICE ARRANGEMENTS 5 INTRA NPA LONG DISTANCE DIRECTORY ASSISTANCE SERVICE Cont d 5 3 Chargeable Calls 5 3 1 For charging purposes a call to Intra NPA Long Distance Directory Assistance is defined as a call 5 3 1 A Resulting in obtaining name address and or telephone number for a maximum of two 2 customers or 5 3 1 B Resulting in obtaining no name address and or telephone number because there was no such listing or there was a private listing or there was a special customer request to not disclose their name and address 5 3 1 C There will be a charge for all customer calls to Intra NPA Long Distance Directory Assistance except as specified above 5 3 1 D Intra NPA Long Distance Directory Assistance Service rates and regulations become effective in each exchange concurrent with the effective date of a Local Directory Assistance Service injtha
24. at any time convert to a service contract plan by paying the applicable service period plan rate currently in effect Residential service is only offered a month to month basis The monthly rate for customers choosing the service period plan is guaranteed against Telephone Company initiated changes during the selected Service contract period Subsequent line additions deletions to the original service contract period are stipulated as follows 3 7 1 Subsequent additions willbe added to an existing contract based upon the remaining period of the initial contract If the line addition causes the customer s total Centrex line count to exceed the threshold of the line count previously contracted all lines will be billed at the ratedor thedlarger line count 3 7 2 Subsequent line deletions resulting in reductions equal to or exceeding 20 of the initial quantity Of lines under contract will be considered a termination liability and treated as specified in paragraph 3 8 below If the reduction causes the total number of lines to fallinto a different line size group all remaining lines will be billed at rates for the smallenline size group CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 25 DIGITAL CENTREX SERVICE 3 REGULATIONS AND CONDITIONS Cont d 3 8 Termination Liabilities shall be treated as follows 3 8 1 If the service is cance
25. changes to the services features requested as partwof Simple Choice Unlimited However appropriate nonrecurring charges_do apply for installation of moves and changes to the access line Customers subscribing to the Simple Choice Unlimited may select different features for each line The customer mustalso subscribe to the CenturyTel Long Distance LLC d b a CenturyLink Long Distance Simple Choice Unlimited Long Distance plan All lines must be billed to the same account and located at the same premise Simple Choice Unlimit dsfeatures must be activated by the customer before they can be used without incurring usage charges All recurring charges applicable to an access line apply to Simple Choice Unlimited Among other things these can include but are not limited to surcharges subscriber line charges and taxes Call Detail will not be provided with this service plan 11 3 Rates and Charges Monthly Rate Simple Choice Unlimited Local Exchange Service Choice of available Custom Calling Service or Custom Calling Il Service Features 34 95 Flatrate EAS charges if applicable are included in this rate The rate for CenturyTel Long Distance LLC d b a CenturyLink Long Distance Simple Choice Unlimited Long Distance plan applies in addition to this rate The monthly Simple Choice Unlimited rate will be discounted by 5 00 when customers also subscribe to the Company s High Speed Internet 1 5M or higher
26. 1 1 28 1 2 Abbreviated dialing codes enable callers to connect to a location in the phone network that otherwise would be accessible only via a seven or ten digit telephone number The network must be pre programmed to translate the three digit code into the appropriate seven or ten digit telephone number and route the call accordingly For N11 codes the first digit can be any digit other than 1 or 0 and the last two digits are both 1 The following N11 abbreviated dialing codes were assigned for specific uses by FCC Decision Nos 97 51 and 00 256 issued in CC Docket 92 105 211 Community Information and Referral Services 311 Non Emergency Governmental Services 511 Traffic and Transportation Information 711 Telecommunications Relay Service 811 One Call Notification Systems 28 2 Terms and Conditions AR 15 11 28 2 1 28 2 2 The offerings of these abbreviated dialing codes can be delivered via regular exchange accessilines by individual business line residential line PBX trunks etc Access to these abbreviated dialing codes is not available through the following dialing arrangements 1 0 0 credit card third party billing collect calls 101XXXX Operator assisted calls will not be completed CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 53 MISCELLANEOUS SERVICE ARRANGEMENTS 28 N11 ABBREV
27. 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 38 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d END TO END SIGNALING SYSTEM enables the station user while in the talking state to send DTMF digits by using the dial pad of a 2500 set ENHANCED BUSINESS SET REASON DISPLAY enhances Call Forward Reason Display to provide information on redirected calls with a maximum 15 character length or reason message ENHANCED MADN CALL CONTROL this feature replaces two previous features Single Bridged Arrangement SBA and Multiple Bridged Arrangement MBA This feature provides the same capabilities as SBA and MBA but they are now more easily customized for each MADN group through the use of a data filled table EXECUTIVE MESSAGE WAITING a group of features Message lt Service Message List Editing Message Service Leave Message and Call Request Enhancement that enhance message service for EBS with display users EXPENSIVE ROUTE WARNING TONE This optional feature provides a warning tone to indicate the selection of an expensive route EXTENDED AGENT OBSERVE extends the supervisor s ability to observe calls presented on the Incalls key of any agent or supervisor in any DMS ACD group within the same customer group EXTENDED CONFERENCE FEATURE PACKAGE this feature package extends the basic 6 port meet me conference and the 6 port
28. 2 PAYMENT OF INSTALLATION CHARGE 2 1 Business For business customers non recurring Service Connection Charges as specified in this section of the Local Terms of Service are due in full upon the establishment of service 2 2 Residential 2 2 1 2 2 2 2 2 3 2 2 4 3 LINK UP Single line residential customers may elect to pay these charges in consecutive equal monthly installments over a period of six 6 months at the option of the customer if the total installation charges exceed one hundred dollarss 1 00 and if the total installation charges exceed fifty dollars 50 00 but do not exceed one hundred dollars 100 the residential customer shall at the option of the customer be billed in equal monthly installments over a period of three 3 months The installment payment plan is not available for deposit amounts associated with contributions in aid of construction In the event a customer fails to paysany of the installment payment amounts when due the unpaid balance will be immediately due and payable and service will be subject to suspension in accordance with the provisions of the Commission s General Service Rules Upon termination of thesservice all installment payment amounts then outstanding become due Effective April 1 2012 Link Upyis eliminated pursuant to the FCC s Lifeline and Link Up Reform and Modernization Report and Order and Further Notice of Proposed Rulemaking WC Docket No 11 42 F
29. 2015 Section 15 Original Page 3 CUSTOM CALLING SERVICES 1 GENERAL REGULATIONS Cont d 1 1 AR 15 11 Custom Calling Service consists of one or more of the following Cont d 1 1 7 1 1 10 1 1 11 Call Transfer Enables a customer to transfer an incoming call to a third party or add a third party to an existing call forming a three party connection and then to leave the connection without disconnecting the call Call Waiting Alerts a customer who is using his telephone that another caller is trying to reach him Direct Line The Direct Line feature provides direct routing of a call to a predetermined telephone number without dialing In addition the Warm Line delay feature allows normal telephone services The line is programmed togautomatically route a call to a predetermined number when the station is off hook for a specified time period When the time delay is complete the programmed number isyprocessed If a number is dialed during the time period the programmedsnumber is canceled and the dialed number is processed Do Not Disturb allows customers to prevent incoming calls from ringing their line by diverting calls to a tone or affecordedyannouncement The feature is activated at the user s location Only callers with Personal Identification Number PIN can override the Do Not Disturb feature Home Intercom AlloWsya customer to communicate between telephone instruments connected to the same single
30. 2500 SET enables supervisors to observe agents who are active on either ACD or non ACD calls and if desired to conference in on those calls It allows monitoring quality of service received by callers as well abe used in agent training OBSERVE AGENT KEY permits thessupervisor to establish a listening path into a conversation between an agent in that supervisor s group and a caller OFF HOOK QUEUING with this feature a call that cannot be completed because an idle outgoing trunk is not available among the inexpensive route set may wait off hook for an idle trunk OFF HOOK QUEUING ENHANCED provides Off Hook Queuing priority Off Hook Queuing announcement Discretionary Off Hook Queuing and Call Back Queuing activation OFF PREMISE STATIONS SECONDARY LOCATIONS enable a secondary business location to access the same Centrex features and services as the main business location The secondary locations must be served by the same Digital Central Office as the primary location AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 44 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d ON HOOK DIALING allows the user to originate calls without lifting the handset On Hook Dialing can be used with Feature Keys such as Speed Calling Ring Again and Automatic Dialing and can be terminated by pressing the release key OPTIONAL NOT RE
31. 8 non dormitory main Centrex telephones For Dormitory Centrex Service the allowance applies to each Dormitory Main Station Number Call allowances are not dransferable between separate accounts even for the same customer 2 2 2 D Any unused portion of the monthly allowance described above will not be credited to the customer s account in any other month service is rendered 2 2 2 E There will be a charge for all customer calls to Local Directory Assistance except as specified above CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 8 MISCELLANEOUS SERVICE ARRANGEMENTS 2 LOCAL DIRECTORY ASSISTANCE SERVICE 2 3 Rates 2 3 1 A charge of 3 99 will apply for each Local Directory Assistance call in excess of the allowance 2 3 2 A surcharge of 1 99 will be applicable to all calls to Local Directory Assistance Service connected by the 0 operator provided that the 0 operator is not the only source available for Local Directory Assistance 2 4 National Directory Assistance Service 2 4 1 Description National Directory Assistance Service is providedsto Customers of the company for the purpose of requesting telephone numbers of individuals or businesses who are located outside the customer s local Directory Assistance service area 2 4 2 Terms and Conditions 2 4 2 A There are no Call allowances or exemptions for National Directory
32. Applicable Implemented Non recurring Charge Flat Rate per line See Section 5 11 2 times Business One Party 7 7 1 C Selective Class of Call Screening 2 00 7 7 1 D Coin Supervision Transmission 1 63 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 18 Original Page 7 PAYPHONE SERVICE 8 PAYPHONE INMATE TELEPHONE SERVICE RESTRICTIONS 8 1 AR 15 11 Subject to other applicable provisions of this Local Terms of Service the following provisions also apply to Payphone Inmate Telephone Service 8 1 1 May be arranged by the administrator to restrict or block incoming calls block access to certain telephone numbers limit the telephone numbers inmates may call and limit the duration of the calls May be arranged to block Directory Assistance 1 411 and 911 calls Shall be programmed to allow only 0 collect calls for local and intraLATA and interLATA toll class and to block all other calls The customer has the option to connecte Customer Provided Line Concentrator Terminals to this service Customer Provided LinesConcentrator Terminals are equipment interconnect devices which provide the customer the capability to connect more than one Payphone to a lesser number of Payphone access lines This type of terminal equipment should be connected to the Payphone access line in accordance with applicable industry standards Centu
33. C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 5 Liabilities Cont d g The PS Provider agrees to release indemnify defend and hold harmless the Company and its employees from any and all loss claims demands suits or other action or any liability whatsoever to any other party or person including the PS Provider for any ALI assistance provided to the PS Provider that is not provided either pursuant to this Local Terms of Service or under a specific contract for such assistance h PS 9 1 1 Service will be designed by the Company to provide an equivalent level of service reliability and quality as local exchange telephonesservice in the exchange where 9 1 1 Systems are equipped with the features to provide PS 9 1 1 Service 6 Rates Rates will be developed on an individual case basis and filed according to the rules of the Arkansas Public Service Commission in this Local Lerms of Service section D RATES Rates will be developed on an individual case basis and filed according to the rules of the Arkansas Public Service Commission in this Local erms of Service section AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 18 Original Page 1 PAYPHONE SERVICE 7 PAYPHONE SERVICE Tat AR 15 11 Conditions Tat 7 1 2 Payphone Service includes lines to which coin coinless card reader or a combination of coin card reader telephone
34. CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 1 Centrex Line Rates Cont d 2 1 2 Centrex lines that terminate in key system common equipment or other CPE that performs pooling or switching functions must be provided in a squared arrangement in order to retain Centrex rates as specified in this Local Terms of Service A squared arrangement is one in which the number of Centrex lines equals the number of stations lines served by the CPE common equipment and or switching equipment If the number of stations served by the CPE common equipment and or switching equipment exceed the number of Centrex lines the Centrex lines will be rated at the appropriate Key Trunkor PBX Trunk rates plus 6 00 per trunk for the additional Centrex functionality 2 1 3 The following per line business rates and charges apply for contract periods ranging from month to month to 60 months Residence ratessare only offered on a per line monthly basis The customer is requiredsto pay forthe number of months in the service period selected RATEsSCHEDULE FOR THE EXCHANGE OF SPRINGHILL Business Rate Per Line Number Monthly 24 36 48 60 of Lines Rate Months Months Months Months 2 3 30 10 28 30 23 80 22 25 21 05 4 6 28 90 27 15 22 85 21 40 20 25 7 10 24 40 22 90 19 25 18 05 17 05 11 20 22 25 20 95 17 60 16 50 15 60 Over 20 Telecommunications Utility Individual Contract which are subject to approval by the Arkansas Public Service Commissio
35. CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 16 Original Page 1 ADVANCED CALLING SERVICE 1 GENERAL 1 1 AR 15 11 Advanced Calling Service Features permit a customer to manage incoming and outgoing calls to their residence or business local exchange access line more efficiently For incoming calls Advances Calling Service functions only when the central office that serves the originating call as well as the customer s serving central office are both equipped for the service For outgoing calls Advanced Calling Service functions only when the customer s serving central office as well as the central office that serves the called number are both equipped for the service Advanced Calling Service Features apply to single line residence and business service excluding pay telephone service Advanced Calling ServicesFeatures are only offered where technical facilities are available A monthly recurring rate applies to Advanced Calling Service Features with the exception of Call Trace 57 and usage sensitive features identified inj3 2 following In cases of emergency an operator may assist the caller to override conditions imposed by Advanced Calling Service Features on a telephone line Both seven and ten digit telephone numbers can be identified and or selected with Advanced Calling Service Features CenturyTel of Northwest Louisiana Inc d b a Centur
36. Developer a credit equal to the percentage which the number of installations made in said twelve 12 month period bears to seventy five percent 75 of the total number of installations contemplated by the Developer and Telephone Company for the completed subdivision The credit referred to herein in the case of a deposit shall be returned to the Developer annually with respect to a Surety Bond posted by the Developer theycredit shall be in form of an annual reduction of the face amount of the Surety Bond posted Upon the Developer receiving the applicable credit for each installation as set forth herein the Telephone Company shall release or cause to be released the obligation of the Developer and the Surety if a Surety Bond was posted provided however if within five 5 years from the date of the Surety Bond or cash deposity the proposed development area has not been developed in a sufficient amount for the Developer to receive credit for the total cost of extension to the development as agreed upon then the Developer shall be obligated to pay to the Telephone Company the total construction costs reduced by all credits previously allowed In the event that said amount is not paid within sixty 60 days of the date due and a Surety Bond has been posted the Telephone Company may declare a default and shall have the right to call upon the Surety for payment of the remaining unpaid amount due CenturyTel of Northwest Louisiana Inc d
37. Display Feature Package 10 00 Business Set as a Mini Console Feature Package 20 00 Interactive Display Feature Package 30 00 Note Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 16 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 9 AR 15 11 Digital Automatic Call Distribution ACD 2 9 1 Digital ACD is an optional Centrex Feature available through suitably equipped central offices which provides efficient handling of large volumes of incoming calls by distributing them evenly among a designated group of answering positions or agents With ACD a directory number DN is assigned to a group of answering positions rather than to a single line The ACD system then queues the positions so that the first incoming call to the DN is presented to the agent who has been idle longest If all agents are busy later calls are queued and answeredsinsthe order of arrival Digital ACD provides a full set of standard agent and supervisory features that work in conjunction with Electronic Business Sets EBS and 2500 type sets Optional features include an ACD Management Information System MIS sfeature package that provides the featur
38. Feature Monthly Rate Residence Anonymous Call Reject 77 1 20 Call Return 69 3 00 Call Waiting Disposition DSCWID 1 60 Call Waiting ID SCWID 0 50 Caller ID Number Only 1 5 40 Caller ID Name and Number 8 40 Long Distance Alert 3 00 Selective Call Accept 64 3 00 Selective Call Forward 63 2 50 Selective Call Rejection 60 2 50 Subscriber Activated Blocking PIN 1 00 VIP Alert 2 50 Privacy Protector 2 95 Grandfathered to existing customers at their current location Monthly Rate Business 1 20 4 20 1 60 0 60 6 60 9 60 3 00 3 50 3 50 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 16 Original Page 10 ADVANCED CALLING SERVICE 3 RATES AND CHARGES Cont d 3 2 AR 15 11 Usage Sensitive Calling Features Charges for usage sensitive calling features are in addition to any usage charges associated with the line If applicable such usage may include but is not limited to toll charges local measured service charges exception calling plan rates etc Terms and conditions of these charges are covered in local terms of service sections specific to that particular call type and are not impacted by the application of a per use charge 3 2 1 Rates and Charges Minimum Charge Feature Per Activation or Use Res Bus Busy Redial 66 0 50 Call Forwarding 0 95 Call Return 69 0 50 Call Trace 57 5 00 3 Wa
39. Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 30 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d ATTENDANT CONSOLE TO ACD increases the accessibility of DMS ACD groups and can be used to originate or extend calls to ACD directory numbers AUTHORIZATION CODES this feature is used to identify callers for billing purposes to assign a Network Class of Service NCOS and to control network access AUTO ANSWER BACK AAB allows any incoming call to the Primary Directory Number PDN of the set to be automatically answered after 4 seconds Conversation takes place through a handsfree unit When the calling party hangs up the call is automatically disconnected AUTOMATIC DIAL AUD allows a station user to call a frequently dialed number by pressing the assigned feature key The user is permitted to change to assigned number stored against the feature key AUTOMATIC INSPECT MODE displays incoming callpinformation as soon as a call is presented to an EBS with display AUTOMATIC LINE AUL a directory numbera DN feature gt that can be assigned to individual DN appearances on a business set including the primary DN When an off hook is reported from a DN appearance to which AUL has been assigned a conversation is automatically established to a predetermined location AUTOMATIC LINE AND MULTIPLE APPEARANCE DIRECTORY NUMBER allows a Multiple Appearance Directory Nu
40. Indication Selective Call Accept Selective Call Forward Selective Call Rejection 3 Way Calling VIP Alert Voice Mail Deregulated service CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 25 PACKAGED SERVICES 13 HOME PHONE II 13 2 Regulations AR 15 11 A Home Phone II customers may terminate their enrollment in the plan at any time upon notice to the Company Unless terminated by the Home Phone II customer or the Company a customer will remain enrolled in the plan as amended from time to time with any applicable changes in rate for as long as the plan continues to be offered by the Company Home Phone Il customers are not eligible for promotional offerings associated with the features included in the plan unless specifically provided for in a promotional offering Components of Home Phone II will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services All terms and conditions specified elsewhere for the respective services features requested as part of this plan shall apply Services selected as part of this plan Can only be provided where technically available and compatible with other services the customer may choose to order Home Phone II cannot be combined with any other discounts unless otherwise specified CenturyTel of Northwest Louisiana Inc
41. Line Requirement of 50 lines will pay 15 00 x 50 x 3 2 250 00 If during an annual review of Customer s account the account falls below the Minimum Line Requirement for the discount tier the customer will pay a shortfall penalty of 60 00 for each line below the Minimum Line lt Requirement Af the customer is charged a shortfall charge the Company may subsequently conduct quarterly audits and apply shortfall charges until the customer meetssthe Minimum Line Requirement The optional CLVP Feature Package does not contribute to the discount tier and is not subject to termination charges or shortfall penalty Early Termination Liability charges will be waived for CLVP customers who commit to a new term agreement that includes the same or greater number of equivalent lines or similar services e g channels within a 1 544 Mbps service for the same or greater term than their existing agreement Months accrued under the CLVP term commitment period will not apply towards the new commitment period CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 10 LOCAL EXCHANGE SERVICE 9 CENTURYLINK LINE VOLUME PLAN CLVP Cont d 9 4 Application of Rates AR 15 11 a Touch calling service charges and or Extended Area Service charges normally billed in addition to the local exchange service rate are included in the rates specified herein Charg
42. Nonrecurring Charges ACD Group Charge Per Group 200 00 ACD Position Per Position Agent or Supervisor 25 00 ACD Management Information System Feature Package 75 00 Queue Slots in excess of 30 per slot 50 00 per order Call Delay Announcements in excess Of Three per announcement 75 00 Access to Customer Premises Announcement per connection 75 00 Queue Status Lampyper connection 75 00 Additional MlSdnterface DatayLink 75 00 Music On Hold 75 00 Note Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 24 3 1 3 2 3 3 3 4 3 5 3 6 3 7 AR 15 11 DIGITAL CENTREX SERVICE REGULATIONS AND CONDITIONS A Centrex Customer must have a minimum of two Centrex lines The minimum charge period for services provided under this Local Terms of Service shall be for one month Centrex is offered subject to the availability of outside plant and or Central Office facilities One directory listing is provided without charge for each Centrex customer The business customer may choose to pay for the service on asmonth to month basis or under a service contract plan A month to month business customer may
43. Only An originating caller s Directory Name and Number may not be displayed at the called party underthe following conditions 1 The calling party s name and number will not be displayed if the called party issoff hook If the customer subscribes to both Call Waiting and CallerdD and is on an existing call a second incoming call Willenot be displayed unless the customer subscribes to Call Waiting ID and Call Waiting The called party on the second incoming call will receive a call waiting tone 2 The calling party s name and number will not be displayed if the called party answers during the first ring interval 3 The calling party s name and number will not be displayed if the calling party has blocked his call or has a blocked line CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 16 Original Page 7 ADVANCED CALLING SERVICE 2 FEATURES Cont d 2 1 AR 15 11 Advanced Calling Service Features are optional telephone service arrangements which provide one or more of the following features Cont d 2 1 6 Caller ID Cont d 2 1 6 C Caller ID Per Call Blocking This feature enables customers to prevent delivery of their name and number on a per call basis by activating the appropriate code prior to placing a call Caller ID Per Call Blocking is provided at no charge to customers who are served from appropriately equipped centr
44. PS and if there is at least a pair of PS 9 1 1 Service Trunks to the central office and if each station can be reached by dialing its Directory Number from the Public Switched Network The 9 1 1 Customer is responsible to ensure that the PS Provider meets the 9 1 1 Customer s standard of timeliness in reporting PS End User ALI updates to the company When the PS Provider s Site Administrator has established a PS End User ALI record for each Directory Number this Site Administrator will contact the 9 1 1 Customer to determine the correct street addresssand community name location as has been defined in the 9 1 1 Customer s Master Street Address Guide MSAG This information will be entered into the PS Provider s RS End User ALI record data base for transmission to the Company The 9 1 1 Customer is responsible for informing the PS Provider s Site Administrator of the correct streeteaddress nomenclature and community name location as used in the MSAG and ofechanges when they occur The 9 1 1 Customer will ensure that all PS Provider PS End User street addresses are included in the MSAG and that each address is assignedsan ESN and PSAP ID The PS Provider is responsible for forwarding PS End User ALI record information to the Companyvaccording to the format and procedures established by the Company in the Company s CENTURYTEL PS ALI ENTRY Users Guide which may be obtained from a Company Account Executive The PS Provider will assign a PS
45. Services Cont d b Alternate Network Routing Cont d 7 Description of Cellular Phone Cell Services Equipment a b 1M Transceiver Single channel cellular unit used in the transmission of individual calls 4M Transceiver Multi four channel cellularunit used in the transmission of simultaneous calls Cellular 3 dB Antenna Standardeindoor antenna used with the 1M or 4M units Cellular 12 dB Antenna Optional antenna used in place of standard 3 dB gain antenna when additional antenna gain is needed for acceptable reception Customer Obligation a The 9 1 1 Customer willeneed to subscribe to a business access line for each Send ranit and business access line to each Receiver Unit and will be responsible for all normal subscriber access line charges and toll calls billed to those circuits Where the 9 1 1 Customer selects to establish a cellular radio circuit as the alternate network routing path the 9 1 1 Customer will be responsible for obtaining the cellular service and pay for all charges related to its use CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 24 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICE Cont d 5 Additional Services a Additional 9 1 1 Features 1 A package of additional central office features is available where Selective Routing is not used The following featu
46. When the cellular path is used a cellular transceiver is installed at each end i e at the originating central office and at the PSAP 4o connect to the Sender Receiver Units Alternate Network Routing Service is offered with two categories of Sender Receiver terminal equipment a Without Monitoring The Sende Unit performs the functions of receiving the 9 1 1 call from the originating switch storing the ANI dialing the telephone numberof the Receiver Unit to establish voice connection and sending the caller s ANI to the Receiver Unit The Receiver Unit will have an output connection tothe network or the PSAP s E9 1 1 9 1 1 Customer premises equipment to record the call information and to be used to retrieve the associated Automatic Location Information ALI b With Monitoring Similar functions and terminal equipment are provided as i subparagraph a above but with the addition of sensors to monitor the outgoing trunk to detect signaling problems Upon detecting a problem it will seize control of the 9 1 1 call and establish an alternate path over the Public Switched Telephone Network or a cellular network to complete delivery of the voice and associated ANI Alternate Network Routing via Cellular Transceivers may be selected with either of the ANR services listed above to add cellular path connectivity This service requires a cellular transceiver to be installed at either or both ends of the path one at the origina
47. at the Central Office as well as whatever data circuits are Needed to gain access to the Frame Relay network provider Data connectivity to the Third Party Frame Relay service is additionaleand must be gt coordinated by the 9 1 1 Customer requiring service The Third Party record provider must provide the 56k circuit b Steerable ALI Softwares required for each Competitive Local Provider CLP of Wireless vendor or their agent for each Company conirolled database platform to which a Non Call Associated Signaling NCAS connection is required Steerable ALI is a Software product that provides a means of broadcasting a request for data across all active channels to retrieve the proper ANI ALI information for a given request In the eventthat the 9 1 1 Customer requests to begin construction of an MSAG ALI database prior to full application to C9 1 1 or E9 1 1 service charges for ALI database constructionand maintenance may apply from the beginning of construction The PSAP s premises equipment used in conjunction with ANI Spill Service must be reviewed by the Company to determine the compatibility of the unit with the E9 1 1 Service requested If changes are necessary to make this service compatible with the services offered herein time and material charges will apply CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 18 ENHANCED EMERGENCY NUMBE
48. b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 8 Original Page 6 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 2 UNDERGROUND BURIED INSTALLATION PLAN 2 1 2 2 AR 15 11 Application The Company will install own and maintain underground buried facilities in accordance with the terms specified in Subsections 2 2 2 4 2 5 and 2 6 whichever is applicable At the Company s option certain areas due to rock or other obstruction may be omitted for underground buried installation General 2 2 1 All prices for underground buried telephone facilitiessare based on joint planning and joint use of trenches where feasible with other utilities Where contracts are made and other utilities are already in place the telephone Company reserves the right to charge the difference in estimated cost of aerial and underground buried for establishing cost to the owner for underground buried facilities It will be thesresponsibility of the developer to provide satisfactory assurance of imminent demand for service otherwise a contribution to construction may be required by the company to protect the general body of rate payers 2 2 2 No construction charge is applicable for the provision of underground buried facilities within the base rate area or outside the base rate area when such facilities are to be used in serving customersjin general 2 2 3 Except as provided above where t
49. calls are routed from the 9 1 1 control office location of the selective routing function to a preselected PSAP DIRECTORY NUMBER DN A seven digit number assigned in an area code to uniquely identify a telephone subscriber In PS ALI applications the ANI generated with each 9 1 1 call forwards the Direct Inward Dial DID Station line seven digit number to the PSAP EMERGENCY RESPONSE AGENCY For the purposefof this Local Terms of Service an Emergency Response Agency ERA is a functional division of an agency authorized to respond to requests from the public to meet emergencies related to safety and or health The agency is prepared to provide its service s in response tosa 9 1 1 call received at or transferred from a PSAP EMERGENCY SERVICE NUMBER An Emergency Service Number ESN is assigned by the 9 1 1 Customer to all subscribers served by each combination of Emergency Response Agencies i e which police fire and ambulance service is responsible for that subscriber s location Thus the service area of each PSAP and Secondary PSAP can be defined in terms of the ESNs for which it is responsible The ESN is recorded in the ALI database where established to inform the PSAP attendantywhich ERA is responsible for each 9 1 1 caller s location and in the Selective Routing records where Selective Routing is established to assist in determining call routing to the correct PSAP END USER An individual who may place a 9 1 1 ca
50. conjunction with voice mail services at one monthly rate The package consists of the following services where available Call Forwarding Busy Line Call Forwarding Don t Answer or Call Forward Busy No Answer Message Waiting Indication Audible or Visual Terms and Conditions 2 2 1 All regulations and restrictions that normally applystosthe services when they are individually provided also apply when they are provided as part of this package 2 2 2 All services are provided only from central offices that have been arranged to provide these services The services aresorovided subject to availability of facilities 2 2 3 This package is available only to individual line residence and business customers Rates Monthly Rate Per Line 1 Residence 2 00 2 Business 3 00 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service EFFECTIVE 11 16 2015 Arkansas Section 19 Original Page 5 PACKAGED SERVICES 3 SIMPLE CHOICE BUSINESS ASSIST ADVANTAGE 3 1 Description Simple Choice Business Assist Advantage is a package of features available to both residential and business customers Simple Choice Business Assist Advantage includes the features specified following and a flat rate access line with Touch Calling Customers subscribing to Simple Choice Business Assist Advantage are entitled to unlimited use of the service features specified 3 2 Features Following
51. d 10 2 Regulations Cont d AR 15 11 10 2 4 10 2 5 10 2 6 10 2 7 10 2 8 10 2 9 CORE CONNECT lines cannot terminate into a PBX or other line trunking device except as otherwise indicated herein Components of CORE CONNECT will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services All terms and conditions specified elsewhere for the respective services features requested as part of this plan shall apply Services selected as part of this plan can only be provided where technically available and compatible with other servicessthe customer may choose to order CORE CONNECT cannot be combined with any other discounts unless otherwise specified This plan is not available to customers who are or become toll restricted Service Connection Charges will not apply for those existing lines converted in place to business exchange service due t company initiated toll restrictions Such customers will not be permitted to re enroll in this plan until such time as all associated unpaid balancesjare satisfactorily paid in full CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 16 PACKAGED SERVICES 10 CORE CONNECT Cont d 10 3 Term Discount Plan AR 15 11 10 3 1 10 3 2 10 3 3 10 3 4 10 3 5 A Term Discount Plan TDP provides custom
52. detail does not include recording of the telephone conversation If a customer wishes that further action be taken regarding a successful trace the customer is responsible to initiate contact with the appropriate law enforc ment_agencies who in turn should contact the Company s business office during normal business hours to obtain the specific records forthat customer When a customer is located in an exchange where Call Trace 57 is not available or calls originate from a central office that is not equipped for Advanced Call Service manual Call Tracing may be invoked Manual Call Tracing may also occur when in the judgment of the Company or a law enforcement agency the unwanted calls present a serious threat of bodily harm or destruction of property CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 16 Original Page 4 ADVANCED CALLING SERVICE 2 FEATURES Cont d 2 1 AR 15 11 Advanced Calling Service Features are optional telephone service arrangements which provide one or more of the following features Cont d 2 1 4 Call Waiting Disposition DSCWID Call Waiting Disposition also called Deluxe Spontaneous Call Waiting Identification DSCWID is a Stored Program Control System feature Subscribers can receive calling party information during Call Waiting and control the treatment of incoming calls with disposition options The disp
53. expected charges Howeverpthe customer when invoking TSP Treatment must recognize that quoting charges beforehand may not be practicable Therefore the customer grants the Telephone Company the wright to quote and bill charges after the provisioning of the service During certain emergencies thescustomer may request TSP assignments verbally and the Telephone Company willbaccept such verbal notification The customer must submit a written order to the Telephone Company within two working days following the verbal request If the written order is notyreceived within two working days all applicable rates and charges accumulated to date to provision TSP System service become immediately due and payable and the requested TSP priority is revoked The customer must request and justify revalidation of all priority level assignments at least every two years as required by the TSP Program Office Additionally the NCS Manual 3 1 1 Telecommunications Service Priority TSP System for National Security Emergency Preparedness NSEP Service User Manual dated May 5 2000 prescribes specific conditions which warrant TSP Treatment and related procedures CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 61 MISCELLANEOUS SERVICE ARRANGEMENTS 30 TELECOMMUNICATIONS SERVICES PRIORITY Cont d 30 6 30 7 AR 15 11 Obligations of the Telephone Company
54. listing will carry the regular additional listing monthly rate Private Nonpublished Telephone Number Listings 1 10 1 Some customers request their telephone listings beyomitted from the directory and Company s directory assistance recordSm Such requests may be fulfilled through the assignment of a private telephone listing subject to the regulations outlined below 1 10 2 Incoming calls to such telephones will be completed by the Company only when the calling party places the call oy number he Company will adhere to this practice notwithstanding any claim of emergency the calling party may present The acceptance by the Company of the Customer s request to furnish a number associated with such a listing does not create any relationship or obligation direct or indirect to any person other than the customer 1 10 3 In the absence of gross negligence or willful misconduct no liability for damages arising from publishing afprivate listing in the directory disclosing said number to any person shall attach to the Company Where such a listing is published in the directory the Company s liability shall be limited to and satisfied by a refund of any monthly charges which the Company may have made for such a listing The customer indemnifies and saves the Company harmless against any and all claims for damages caused or claimed t have been caused directly or indirectly by the publication of a private telephone listing or the disclosing of said
55. location CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 9 PACKAGED SERVICES 7 PREPAID LOCAL TELEPHONE SERVICE PLTS 7 1 7 2 7 3 7 4 7 5 AR 15 11 Description Prepaid Local Telephone Service PLTS is a residential payment plan where the customer agrees to pay for service one month in advance Upon establishment of the PLTS plan the customer will be billed for one month service The Company will require payment of these charges prior to establishment of service Thereafter the customer will be required to pay one month s service on a monthly basis Once payment for service is received one month s service will be provisioned and is non refundable if the customer cancels service prior to the end of the month No deposits or non recurring charges apply PLTS is configured as follows 7 2 1 Voice grade residential flat rate line or local measured service line if available 7 2 2 All mandatory services including extended areajservicesexpanded local calling etc charges applicable 7 2 3 Tone Dialing Tone dialing touch tone charges are applicable 7 2 4 Ability to dial 911 7 2 5 Ability to report service problemsyseven days a week 7 2 6 Ability to dial CenturyTel Customer Service 7 2 7 Primary directory listing nonpublished nonlisted available at applicable charges 7 2 8 Access to Directo
56. may be offered by the Telephone Company under contract or may be provided by the customer Unless specifically exempted Centrex service shall be subject to all general regulations applicable to the provision of sefvice by the Telephone Company CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 27 DIGITAL CENTREX SERVICE 4 DEFINITIONS The following standard and optional features may be provided as a part of the Centrex service ABANDONED CALL CLEARING provides for the removal of a call when a caller abandons either while in an incoming call queue or after the call is presented to the agent position ACCESS CODE ACTIVATION allows Centrex station users to access and activate certain Centrex features by dialing an assigned access code ACCESS TO CUSTOMER PREMISE ANNOUNCEMENT PER CONNECTION allows a Centrex customer to connect a customer provided announcement system to the customer s Centrex group ACCOUNT CODES This feature allows a user to enter a billing numberjyinto an Station Message Detail Recording SMDR record for charge back purposes ACD Automatic Call Distribution ACD CALL FORCING TONE provides a warning tone either to the head set or the handset thereby alerting the agent to the arrival of an incoming call ACD CALL TRANSFER WITH TIME enables a call that has been answered by an ACD Agent and then requires transfer
57. of Section 26 and Sections to the north for approximately 2 1 2 miles to the NW corner of Section 13 T19S R24W Said point being the point of beginning Base Rate Area Enclosed by the Following Boundary The Company s Base Rate Area for the exchange of Springhill is the corporate city limits of the City of Springhill Louisiana None of the Arkansas service territory is within the base rate area of the exchange CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 3 Original Page 1 DEFINITIONS ACCESS LINE A circuit between a switching center and a customer s premises which includes a standard network interface SNI AIR LINE MILEAGE The shortest distance between the points involved BUILDING A structure under one roof or two or more structures under separate roofs but connected by enclosed passageways not crossing a public thoroughfare other than an alley in which telephone wires or cables may be safely run Pipes and conduits are not considered enclosed passageways CHANNEL A path for communication or signaling between two or more locations which provide service to the general public having the necessary equipment and operating arrangements for terminating and interconnecting customer lines and trunks COMMUNICATIONS SYSTEM A combination of equipment and facilities whichffulfills the communication requirements of a customer CONNECTING ARRANGEM
58. optional payment plan The Company reserves the right to perform an annual true up of access line counts CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 20 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICE Cont d 4 AR 15 11 Optional Services Cont d a Selective Routing Cont d 2 The following rate elements apply to Selective Routing e Selective Routing Port Charges for Connecting Companies A monthly recurring and one time charge per trunk to establish the hardware connection on the Selective Routing Switch that provides connectivity for incoming 9 1 1 circuits to enable Local Exchange Carriers Local Switch Providers and Private Switch Providers e g RBX users Shared Tenant Services ALEC s and Wireless Service Providers access to the emergency services network A Selective Router Port Connection is required for each individual trunk circuit In addition to the standard connectivity charge a Wireless Service Additive is an additional monthly charge Specifically for software firmware required only by Wireless Service Providers to provide for multiple 10 20 digit streams using a Call Associated Signaling CAS arrangement b Alternate Network Routing ANR 1 Alternate NetworkiRouting service is offered to provide options to E9 1 1 systems in order to provideyanother route path from
59. pole line construction on private property either within or without the base rate area when such pole line is to be used in serving customers in general Ownership and maintenance of such poles is vested in the company Except as provided in 1 3 1 A foregoing and 1 3 1 C following poles and associated materials on private property will except when not for customers in general be furnished by the Company at charges to the customer s for all construction costs in excess or seven 7 times the annual anticipated local exchange revenue Ownership and maintenance of the pole line is vested in the Company Where for the purpose of furnishing extension lines it is necessary to lay underground conduit dostrench to set poles on the customer s premises the customer is required to provide and install such underground conduit to dig and backfill trenches and to provide and erect such poles or the Company will perform the work at the customer s expense Where the work is performed by the customer it must be in accordance with the specifications of the Company In such situations conduit trenching poles or other supporting structure required for central office circuits will be furnished by or atthe expenseyof the customer Thus ownership and maintenance of all supporting structure on private property is vested in the customer 1 4 Buried Construction AR 15 11 Where buried construction is furnished instead of pole line construction at t
60. rates include the Local Exchange Service EAS and features only These rates do not include the monthly charges for HSI or for the qualifying long distance plan if applicable 10 4 2 Service Charges as described in Section 7 apply for new and additional CORE CONNECT lines and moves of existing lines Service Charges may be waived for customers who move services from another telecommunications service provider to CORE CONNECT under a one two or three year LDP 10 4 3 Service Charges do not apply when CORE CONNECT replaces existing Local Exchange Service Service Charges do apply when Customers request a change from CORE CONNECT back to Local Exchange Services AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 18 PACKAGED SERVICES 10 CORE CONNECT Cont d 10 5 Rates and Charges 10 5 1 CORE CONNECT 1 Business Flat Rate One Party or Key Line Service Hunting optional Choice of the following features and services Caller ID with Name Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Call Waiting ID Three Way Calling Call Transfer Call Return Distinctive Ring Busy Redial Message Waiting Indicator Voicemail 7 Per Location Per Month Initial Bundle 2 through 10 bundle Arms Month to One Year Two Year Three Year Month Term Term Term 80 0
61. slot Call D layrAnnouncements in excess of three per announcement Access to Customer Premises Announcement per connection Additional MIS Interface Data Link Qu ue Status Lamp per connection Music on Hold per line CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 14 Original Page 21 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 9 AR 15 11 Digital Automatic Call Distribution ACD Cont d 2 9 4 B Optional Features Cont d 2 9 4 B 2 ACD Management Information System Feature Package This optional feature package provides the features necessary to send a Management Information System MIS data stream to a customer premises processor and includes the following features ACD MIS Interface Data Link ACD Line of Business Code Key ACD Multiple Line of Business Codes ACD Walk away Closed Key Operation MIS or Call Hold Call Transfer Call Supervisor and Force out ACD Remote Load Management CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 22 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 9 Digital Automatic Call Distribution ACD Cont d Note AR 15 11 2 9 4 B Optional Features Cont d 2 9 4 B 3 Rates and Charges The following per line business rates and charges apply for contract peri
62. special facilities using 1 to 5 digit codes Single Digit Dialing and customized feature activation deactivation codes Each Centrex group may use either a standardized or a customized Business Group Dialing Plan BUSINESS SET INTERACTIVE DISPLAY feature package enables Electronic Business Set customer to add delete and change certain Centrex or EBS features BUSINESS SET POWER FEATURE NAME PROGRAMMING this feature enables the user of an M5209 or M5312 Electronic Business Set with display to add delete or change the network specific name associated with their directory number using either their Owngset or a designated Power Feature administrator s set BUSY LAMP FIELD allows a Business Set user to monitor station status of a directory number DN through the use of Business Set Lamp states BUSY OVERRIDE allows a Business Set user to gain access to a busy station by pressing the Busy Override Key Busy Override is a set feature and applies to all DNs on the business set CALL AGENT KEY permits a supervVisorto directly call an agent CALL BACK QUEUING allows the user encountering an all trunks busy condition to have the option of being notified when a trunk becomes idle The user is then automatically connected to the called number CALL BACK QUEUING ENHANCED this feature provides enhancements to Call Back Queuing It consists of two optionsy Call Back options One and Two CALL DELAY ANNOUNCEMENT provides an announcemen
63. term commitment period for existing lines in place During the renewal periods Customer must retain the minimum number of lines required for the Tier assigned under the original agreement Lines added during an auto renewal period are eligible for the rates extended under the CLVP If at the end of the second auto renewal period Customer has not executed a new agreement the rates for business individual lines and or key lines trunks including lines trunks in a hunting arrangement a k a rotary line service or rotary access service and ala carte rates for optional features selected with CLVP Feature Package if applicable will revert to the non contractual monthly rates in effect for those services as specified in CenturyLink s tariffs guidebooks schedules and or other local terms of service documents CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 11 LOCAL EXCHANGE SERVICE 9 CENTURYLINK LINE VOLUME PLAN CLVP Cont d 9 4 Application of Rates AR 15 11 f If at any time during an auto renewal period s Customer s total number of qualifying services fall below the minimum number of lines required to receive the CLVP discounted rates the lines trunks will no longer qualify for CLVP rates and will be charged at the prevailing non contractual monthly rates for business individual lines and or key lines trunks including lines
64. the Selective Routers that are used for 9 1 1 access to a PSAP MASTER STREET ADDRESS GUIDE MSAG A perpetilial database defining the geographic area of a 9 1 1 service such as by an alphabeticallist of the street names high low house number ranges community names PSAP identification codes and Emergency Service Numbers ESNs MULTI FREQUENCY MF TO SIGNALING SYSTEM 7 SS7 Trunk Conversion Multi Frequency MF in band to Signaling System 7 SS7 out of band signaling is an enhancement that makes possible the forwarding of 10 digit ANI CPN spills for use in identifying wireless subscribers NONLISTED UNLISTED Subscriber information that is not listed in the published phone directory but is made available via Directory Assistance Service NONPUBLISHED Subscriber information that is neither listed in the published phone directory nor available via Directory Assistance Service POINT OF CONCENTRATION A network switch that enables the quantity of incoming trunks to be reduced to a smaller quantity of outgoing trunks without degrading the quality of transmission 911 Selective Routers and tandems perform the Point of Concentration function among others CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 5 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 2 AR 15 11 Definition of Terms Cont d P
65. the Company in each instance of natural disaster AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 4 Original Page 5 GENERAL TERMS AND CONDITIONS 14 CUSTOMER SERVICE USE OF 14 1 14 2 Customer telephone service is furnished only for use by the customer his family guests employees or business associates or persons residing in the customer s household except as the use of the service may be extended to joint users or to persons temporarily subleasing a customer s residential premises The Company has the right to refuse to install customer service or to permit such service to remain on premises of a public character when the station is so located that the public in general or patrons of the customer may make use of the service At such locations however customer service may be installed provided the instrument is so located that it is not accessible for public use 15 LIABILITY OF THE COMPANY 15 1 AR 15 11 Given the customer s exclusive control of his communications over Company provided facilities and of the other uses for which Company facilities maybe furnished and because errors incident to the service and the use of facilities are unavoidable the services and facilities furnished by the Company are subject to the terms conditions and limitations specified herein The Company s failure to provide or maintain facilit
66. the advance payment will be based on the customer s average monthly bill for the most recent twelve 12 months If less than twelve 12 months usage history is available the advance payment will be based on the number of months of usage history available If the advance payment is more than the actual bill for service the overpayment will be credited to the customer s account unless the customer requests a refund If the advance payment is less than the actualsbill for service the balance due will be carried forward each month until the customer eturns Delayed payment agreements will be available for any underpayment The customer will be given the opportunity to enroll insth Company s bank draw draft plan where available whereby the monthly service bill will be paid automatically through the customer s checking or savings account The customer can arrange to haveybills coming due during the period of absence mailed to an alternate address or third party during the absence The customer must notify the Company in order to take advantage of any of these extended absence payment plans CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 27 MISCELLANEOUS SERVICE ARRANGEMENTS 16 EXTENDED DUE DATE PLAN 16 1 16 2 16 3 AR 15 11 The Extended Due Date Plan is available to qualifying residential customers and is intended to enable t
67. the caller to the PSAP The choices involve establishing a path that is not in the dedicated 9 1 1 network such as routing via the Public Switched Telephone Network PSTN or cellular radio or full duplex radios such as microwaves The components offered in this Local Terms of Service include terminating telephone network equipment and cellular radio transceivers The Alternate Network Routing Service path is actuated upon a signal reporting that a dedicated 9 1 1 network path is not available to handle a call Thus the call may be alternate network routed upon loss of a dedicated 9 1 1 trunk failure of an intermediate central office in the dedicated 9 1 1 network path to the PSAP or network overload such as All Trunks Busy ATB CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 21 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICES Cont d 4 AR 15 11 Optional Services Cont d b Alternate Network Routing ANR Cont d 3 In order to reroute the 9 1 1 call through the Public Switched Telephone Network Sender equipment is installed in a central office on the outgoing side of a 9 1 1 trunk and Receiver equipment is installed on the PSAP premises or at an intermediate switching point Multiple telephone numbers may be programmed in the Sender equipment in case the primary Receiver is not available
68. the station or stations with this feature STOP HUNT allows ajstation user to stop the normal hunting process at a predetermined point Activating this feature at a particular station in a Multiline Hunt Group will cause the search for an idle line to stop there AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 48 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d STOP HUNT MAKE BUSY allows the user to stop hunting on his her line and makes the caller receive a busy signal SUPERVISOR CONTROL OF NIGHT SERVICE can eliminate or minimize unanswered calls left in the incoming call queue at the onset of Night Service and allows newly arriving calls to be given night service treatment THREE WAY CALLING allows a station user to add a third party to an existing call and thus enables a simultaneous conference between parties at multiple locations THREE WAY CALLING CALL TRANSFER allows the Business Set user active on an incoming call to include a third party in the call and to then transfer the original call when required to the third party THREE WAY CALLING CALL TRANSFER TO ACD allows a DMS ACD agent to transfer calls to other ACD directory numbers in the same customer group TIE LINE TERMINATION CHARGE charges that a Centrex customer receives when a Tie Line terminates into their Centrex group T1 TERMINATI
69. to another ACD Group to be inserted in the new group s highest priority queue based on the total time the call has previously been enqueued for and talking with an agent in the original group ACD DIRECTORY NUMBERS any valid directory number of up to seven digits within the customer numbering plan used to receiveincoming ACD calls ACD DISTINCTIVE RINGING enables agents to distinguish between ACD and non ACD Calls AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 28 4 DIGITAL CENTREX SERVICE DEFINITIONS Cont d ACD LINE OF BUSINESS CODE KEY allows a supervisor to review a record of each agent s incoming call category and holding time by assigning this feature to each agent s position Each call category is recorded ACD MIS INTERFACE DATA LINK enables a downstream processor to use a data stream to collect ACD information from the DMS ACD node ACD MULTIPLE LINE OF BUSINESS CODES increases the number of business codes an agent can enter for each call from one to three This enables the customer to track multiple activities handled on the same call simply and accurately ACD MULTISTATE QUEUE STATUS REFRESH an option which enhances the existing Multistage Queue Status display at agent stations by automatically updating and displaying ACD enqueued call status information on a regular near real time basis ACD OB
70. to furnish such service generally but will do so at its option where facilities of such a character are available as will permit satisfactory telephone transmission and where the service is warranted by the circumstances involved Foreign exchange service will be furnished only when both the normal and foreign exchange are located within this State Where the normal exchange is operated bysthe Company foreign exchange service is furnished only on the condition that the applicant is a customer to individual line business service or private branch exchange service inthe normal exchange and at the same location where such service is proposed to be installed Under this condition when a foreign exchange service customer discontinues normal exchange service the normal exchange shall immediately notify such foreign exchange custOmer and foreign exchange business office that the foreign exchange service may b discontinued ten 10 days thereafter CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 11 Original Page 2 FOREIGN EXCHANGE SERVICE 1 GENERAL REGULATIONS Cont d 1 6 AR 15 11 Where the foreign exchange is operated by another telephone company foreign exchange service will be provided only when satisfactory arrangements can be negotiated with such company to furnish a portion of the necessary facilities Foreign exchange service will be furnis
71. trunks in a hunting arrangement a k a rotary line service or rotary access service as specified in CenturyLink tariffs guidebooks schedules and or other local terms of service documents Lines trunks reverted to non contractual monthly rates will no longer qualify lt for the CLVP Feature Package rate and features associated with those lines will be charged at the prevailing non contractual monthly ala carte feature rates Early termination liability charges will not apply for any lines disconnected or revertedeto monthly rates after expiration of the initial term commitment period The CLVP Feature Package rate applies in addition to the Flat Rate Business Service rate When applicable the Flat Rate Business Service and CLVP Feature Package will appear as a single line item on thescustomer s bill CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas Section 5 EFFECTIVE 11 16 2015 Original Page 12 LOCAL EXCHANGE SERVICE 9 CENTURYLINK LINE VOLUME PLAN CLVP Cont d 9 5 Rates a par Rate Business Service per Individual Line Key Line and or Key Trunk per month Number of Lines ree TEVE Tier Minimum Two Year y ear Line Term Terms Requirement 10 49 27 60 27 60 50 499 27 60 27 60 500 999 27 60 27 60 1000 3000 27 60 27 60 b Optional Services LVP Feature Package per line trunk per month Number of Lines Tier Minimum TAY eA Three Five Line Term Year Req
72. user that another incoming call has terminated on the set and that a caller is waiting REPEAT DIAL allows the user to automatically call the last outgoing number dialed from that phone without having to know the number or the redial number AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 46 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d RING AGAIN allows the business set user to monitor a busy DN and notify the user when the called station becomes free RING AGAIN ON IDLE EBS this feature modifies the existing Ring Again Feature to prevent a EBS user from receiving callback while active on another call RING THRESHOLD provides for the rerouting of a call when an agent does not answer the call within a preprogrammed time The call is rerouted either to the longest idle agent or to the front of the queue if there is not agent available Secondary Directory Number Key allows agents to place or receive non ACD calls or to receive transferred calls directed specifically to them SECONDARY DIRECTORY NUMBER KEY allows agents to place or receive non ACD calls or to receive transferred calls directed specifically to them A SEMI RESTRICTED LINE is prevented from making calls to and or receiving calls from stations outside the Centrex group It may however make and or receive outside calls indirectly via the attendant Call
73. where such facilities are available at the customer s option Validation may be performed through Originating Line Screening OLS OLS enables operator service providers to determine whether there are billing restrictions on the exchange access line from which a call originates OLS service delivers codes on operator assisted calls to identify calls originating from privately owned payphones inmate locations and hotels motels etc Rates for this service are found in the appropriate interstate access tariff when facilities andeservice are available The customer has the option to request Selective Class of Call Screening and or OLS CO Implemented Coin Line features including coin monitoring coin collect and return where applicable and or answermsupervision are provided by the Telephone Company per the technology available from the Company s facilities It shall be the responsibility of the CO Implemented Coin Line payphone owner to assure technical and operational compatibility with the coin line features offered by the Telephone Company CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 18 Original Page 6 PAYPHONE SERVICE 7 PAYPHONE SERVICE Cont d 7 7 Rates Monthly Nonrecurring Rate Charge 7 7 1 Payphone Service 7 7 1 A Instrument Implemented Applicable Nonrecurring Charge Flat Rate See Section 5 Business One Party 7 7 1 B Central Office
74. who in turn should contact the Company s business office during normal business hours to obtain the specific records for that customer CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 16 Original Page 12 ADVANCED CALLING SERVICE 3 RATES AND CHARGES Cont d 3 2 Usage Sensitive Calling Features Cont d AR 15 11 3 2 2 Conditions 3 2 2 C 3 2 2 D At its option or upon receipt of a proper request from a law enforcement agency the Company will set up a temporary tracing arrangement using Manual Call Tracing This may occur when in the judgment of the Company or law enforcement agency the unwanted call s present a serious threat of bodily harm or destruction of property When the customer is located in an exchange wheresGall Trace 57 is not available or the unwanted calls originate from a central office that is not equipped for Advanced Calling Service Features or linked to appropriate facilities Manual Call Tracing may be invoked 3 Way Calling The per usescharge is applied only when a second call is completed and bridged tosthe first call Completed calls include but are not limited to those calls terminated to telephones voice messaging systems answering machines facsimil smachines modems etc CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17
75. 0 50 00 45 00 42 50 40 00 g Customers must also subscribe to the CenturyTel Long Distance LLC Business Unlimited Option 1 long distance plan for each Core Connect 1 line or trunk subscribed Deregulated service AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 19 PACKAGED SERVICES 10 CORE CONNECT Cont d 10 5 Rates and Charges Cont d 10 5 2 CORE CONNECT 1 LITE Business Flat Rate One Party or Key Line Service Hunting optional Choice of the following features and services 1 i Deregulated service Caller ID with Name Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Call Waiting ID Three Way Calling Call Transfer Call Return Distinctive Ring Message Waiting Indicator Voicemail Per b cation Per Month Initial Bundle 2 through 10 bundle Month to One Year Two Year Three Year All Terms Month Term Term Term 80 00 50 00 45 00 42 50 40 00 Core Connect 1 LITE customers must initially subscribe to a one year two year or three year term plan Month to month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Ar
76. 1 3 12 3 13 3 14 3 15 3 16 AR 15 11 Customers who subscribe to Centrex for more than 20 lines may at the Telephone Company s discretion be offered customer specific pricing on a contract basis The rate will be offered in writing to the customer for acceptance An individual service agreement will specify the length of the contract period and the applicable rates The rates are subject to the Arkansas Public Service Commission With the exception of the customer specific rates all other rate charges and regulations specified herein shall continue to apply All exchange lines in a Centrex group must have the same billing arrangement either flat rate or measured service where offered Intercom calls between lines in a Centrex group are not subjec to local measured service where offered When used with Call Forwarding or Call Transfer the Centrexscustomer is responsible for the payment of the applicable toll charge for each billable calhconnected over the public network between the Centrex station and the station at which the call is answered The charge is applicable to each call answered including the Call Forwarding set up call It also applies to collect and person to person calls whichemay be refused at the answering station The Centrex lines for a Centrex customer may terminate at multiple locations however all Centrex lines in the same group must be served by the same Central Office Terminal equipment
77. 1 An official publiQemergency agency 4 2 1 B 2 An emergency medical number or 4 2 1 B 3 A privately endowed and operated suicide drug alcohol or runaway crisis reporting center 4 2 1 C Requests in which the operator encounters trouble condition or has reason to believe a trouble condition exists AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 12 MISCELLANEOUS SERVICE ARRANGEMENTS 4 LOCAL OPERATOR VERIFICATION INTERRUPTION SERVICE Cont d 4 3 Rates 4 3 1 Verification A charge of 95 applies each time the operator verifies a called line and hears voice communication 4 3 2 Interruption A charge of 1 40 applies each time the operator interrupts a conversation that is in progress on the called line The charge is for the interruption service and does not depend on whether the called party agrees to release the line and accept the call 4 3 3 If an operator both verifies the condition of the line and interrupts conversation on the same request the interrupt charge only applies 4 3 4 The charges for Verification Interruption service are in addition to any applicable message rates 5 INTRA NPA LONG DISTANCE DIRECTORY ASSISTANCE SERVICE 5 1 General 5 1 1 Intra NPA Long Distance Directory Assistance Service involves the supply of assistance in determining or attempting to determine the telephone number name
78. 2 DEFINITIONS FACILITIES Instrumentalities supplemental equipment apparatus wiring poles cables and other materials and mechanisms necessary to or furnished in connection with telephone service FLAT RATE SERVICE Service furnished at a fixed monthly rate FOREIGN EXCHANGE FX Any exchange other than that in which the customer is located FOREIGN EXCHANGE DIRECTORY LISTING The listing of a customer in the alphabetical list of an exchange other than that for the exchange from which the customer is served FOREIGN EXCHANGE SERVICE Exchange service furnished to a customer from a central office located in an exchange other than that in which the customer s primary station isslocated or off premises station service furnished to a customer in an exchange other than that in which the customer s primary station is located GRANDFATHERED EQUIPMENT Equipment classified by the FCG as having been directly connected to the network by a telephone company Its use may be continued as long as the equipment remains serviceable and the circuitry is not revised GRANDFATHERED SERVICE Existing service not available to the new customers INSTRUMENTALITIES The telephone instruments switching devices and associated equipment located on a customer s premises In the case of private branch exchange service the instrumentalities include the switchboard JOINT USER An individual or concern authorized by the Company and the custom
79. 2 1 9 2 1 10 2 1 11 2 1 12 2 1 13 Selective Call Accept 64 Permits the customer to screen incoming calls by creating a list of up to twelve 12 directory numbers from which the customer will accept calls Calls from all directory numbers not on the list route to a rejection announcement Selective Call Accept 64 is activated or deactivated by dialing the appropriate codes Selective Call Forward 63 Permits the customer togcall forward up to twelve 12 directory numbers to another telephone number Only calls from the numbers on the Selective Call Forward 63 list will forward Selective Gall Forward 63 is activated or deactivated by dialing the appropriate codes If the customer forwards to a long distance number applicable toll charges apply for each completed call Selective Call Rejection 60 Permits the customer to select a list of up to twelve 12 directory numbers from which calls areto be rejected Calls from all directory numbers on the list route to a rejection announcement SCR is activated or deactivated by dialing theyappropriate codes Standard call completion will occur if a call originates from a central office that is not equipped for Advanced Calling Service Feature functions Subscriber Activated Blocking PIN This feature allows a customer to activate or deactivate call blocking thereby restricting or allowing certain types of calls If Subscriber Activated Blocking is active on a line all calls
80. 5 21 2 6 21 2 7 21 2 8 21 2 9 The Company shall not be responsible if changes in any of its equipment operations or procedures utilized in the provision of Switched Data Service render any facilities provided by a customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance In such instance and when known in advance the Company will notify customers of such changes The Telephone Company makes no guarantee and assumes no liability for the accuracy performance or non performance of the Switched Data Service Switched Data Service is not available for resale of service Switched Data Service is offered on a tone signaling basisronly Vacation Service is not available for Switched Data Service The minimum billing period for Switched Data Service is one month Charges for Switched Data Service do not include equipment or other facilities which may be required at the customerpremise and which must be compatible with company facilities CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 43 MISCELLANEOUS SERVICE ARRANGEMENTS 21 SWITCHED DATA SERVICE Cont d 21 3 Rates and Charges 21 3 1 Service Connection Charges In addition to the Line Connection Charge found below a Service Order Charge as specified in Section 7 of this Local Terms of Service applies Line C
81. 5 Section 6 Original Page 29 MISCELLANEOUS SERVICE ARRANGEMENTS 17 SPECIAL BILLING NUMBERS 17 1 General 17 1 1 Special Billing Numbers in the form of a calling card may be provided to customers or non customers for the purpose of placing toll calls and associating the billing of such calls to a particular person department or station without identifying a specific telephone number 17 1 2 Appropriate toll charges will be applicable 17 2 Rates Monthly Rate Each Special Billing Number 2 50 18 DIRECT IN DIALING DID TO ELECTRONIC OR SPEGIAL PABX SERVICE 18 1 General 18 1 1 The service is furnished subject to the availability of facilities and telephone numbers 18 1 2 The service includes central office switching equipment necessary for inward dialing from the exchange and tolhnetwork directly to stations associated with customer provided switching equipment 18 1 3 The service must be provided on all lines in a trunk group arranged for inward service Routing of Calls toselected numbers within the DID number group over a separate trunk group isnot contemplated 18 1 4 The minimum commitment period for the service is three years In case of discontinuance or reduction of service within the minimum commitment period a basic termination charge as shown in the rates following reduced by 1 36 for each full month of service provided shall be applied A Service Ordering Charge applies for the installation of a
82. 9 1 1 Site Administrator with responsibility for these tasks The Company will assign a password to the Site Administrator so that only authorized changes will be made to the PS Provider s ALI database at the Company s CENTURYTEL ALI ENTRY GATEWAY CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 30 ENHANCED EMERGENCY NUMBER SERVICE E 911 C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 4 AR 15 11 Customer Obligations Cont d f The 9 1 1 Customer is responsible for coordinating with the PS Provider so that the Private Switch is equipped with a minimum of two PS 9 1 1 Service trunks or a quantity that will provide a minimum of P 01 Transmission Grade of Service whichever is the higher standard The 9 1 1 Customer is responsible for dedicated trunking from the PS Provider s serving central office to the PSAP or point of concentration Sublocation information The PS Provider is responsible for assigning and maintaining current the Sublocation information in the PS End UsermALI record This Sublocation information will be stored in the 20 character Location Field imthe ALI format PS 9 1 1 Service information consisting of theename address and telephone number of the PS End Users is confidential The PS End Usersforfeits the privacy afforded by nonlisted and nonpublished service to thesextent thatthe telephone number the address and n
83. ADY CAPABILITY this feature enhances the existing Not Ready Key feature by enabling it to be selectively assigned on a per ACD set basis Also it allows an agent to follow up on a transaction without being interrupted by the next ACD call which is not desirable in certain high volume applications characterized by short transaction times OPX TERMINATION CHARGE allows off premises extensions to terminate into a Centrex group ORIGINATING TERMINATING LINE SELECT The Programmable Prime Line Select feature provides Electronic Business Set users a variety of line selection options for originating and terminating calls OUTGOING CALL SCREENING blocks the completionoof calls to specific directory numbers 3 6 7 or 10 digit basis An Outgoing Call Screening may be assigned to either an individual line or shared by multiple station users OutWATS is a form of Direct Distance Dialing service that allows a station user to place long distance calls to specified geographical areas at reduced rates Each OutWATS call is screened to ensure that the call destination is within the band limits of the QUtWATS station user OutWATS Simulated Facility Groups control the number of simultaneous OutWATS calls that can be made from a business OutWATS Simulated Facility Groups optionally allow the following capabilities OutWATS AutomaticsFlexible Routing is an OutWATS Simulated Facility Group option which permits calls to be automatically routedjt
84. ANEOUS SERVICE ARRANGEMENTS 13 TOLL RESTRICTION Cont d 13 3 Rates and Charges Cont d 13 3 1 These rates are in addition to the established monthly and nonrecurring charges applicable to services or equipment associated with Toll Restriction Cont d Monthly Rate 13 3 1 B Toll Restriction Limited Limited Toll Restriction denies access to specified area codes office codes or any predetermined combination of area codes and office codes 5 00 13 3 1 C Toll Restriction Selective Selective Toll Restriction denies access to specific directory numbers lcan include any combination of Servicescodes directory assistance number seven digit directory numbers and ten digit directory numbers 5 00 14 900 CALL RESTRICTION 14 1 General AR 15 11 14 1 1 14 1 2 900 Gall Resiriction is a central office service which allows customers to restrict certain types of outgoing calls from being placed over their exchange access lines 900 Call Restriction is activated when a dialed number is preceded by a 900 prefix Restricted calls are directed to a central office announcement 900 Call Restriction will be provided in conjunction only with business and residence single party flat rate message and measured local exchange services 900 Call Restriction will be furnished only from central offices equipped to provide this service and where facilities permit CenturyTel of Northwest Louisiana Inc d b a Ce
85. CC 12 11 rely Feb 6 2012 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 8 Original Page 1 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 1 CONSTRUCTION CHARGES 1 1 AR 15 11 General 1 1 1 1 1 2 Construction charges are applicable under certain conditions as hereinafter set forth and are in addition to other charges specified in this Local Terms of Service Construction charges are payable upon application for service or when billing is rendered as the Company at its option may require as set forth in an appropriate Extension of Service Agreement Construction performed by the applicant where authorized in this Local Terms of Service is subject to the approval of the Company The word cost when used in this section means the in plant cost consisting of labor materials supervision and other overhead expenses assOciated with the construction Estimated cost will be used however where the customer requests actual cost will be used where applicable Except as otherwise provided herein the regulations in this Local Terms of Service contemplate that the type of construction required to provide the quantity and class of service involved will be determined by the Company The applicant may be required to pay the additional costs involved where a different type of construction than that proposed by the Company
86. CE 1 1 AR 15 11 General 1 1 1 A service charge consisting of one or more charges specified herein is applicable as a non recurring charge to the ordering installing moving changing rearranging and furnishing of telephone service The term service charge represents one of the following work functions necessary to perform any of the above listed activities 1 1 1 A Service Ordering Charge 1 Service Ordering Charge receiving recording and processing information in connection with a customer request for service or equipment One Service Ordering Chafge is applicable per customer request per due date pen premises Where both business and residence service is furnished onthe same premises the per customer request treatment is applicable separately for each service However when multipleyservicel orders are required for Company reasons only one Service Ordering Charge applies 2 Record Service Ordering Charge is the charge that applies to customer listing activitysrequested by the customer 1 1 1 B Central Office Line Connection Charge work associated with arranging an exchange linemto provide service between the central office and the customer s premise and or other premises where the service is to be terminated 1 1 1 C sNumber Change Charge is the charge which applies for a customer Originated request for a change of telephone number PABX or Centrex station number The charges specified herei
87. CT 501 This act requires all Arkansas Local Exchange Carriers LECs to collect a surcharge per month per access line from all customers The access line surcharge is a source of funding to provide telecommunication devices for persons who are d afy hardiof hearing deaf blind or speech impaired The access line surcharge levied under this Act shall be collected by the LECs from its customers and deposited as specialevenues inythe State Treasury to the credit of the Telecommunications Equipment Fund Rates and Charges The surcharge to provide Telecommunication Devices for persons who are deaf blind or speech impaired i amp 02 per customer access line per month CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 4 LOCAL EXCHANGE SERVICE 8 LIFELINE SERVICE 8 1 8 2 AR 15 11 General 8 1 1 Effective August 1 2012 the Lifeline Assistance Program provides for a Federal monthly discount of 9 25 off local exchange service for qualified residential customers 8 1 2 The discount applies to monthly recurring rates for qualifying residential customers 8 1 3 The discount is applied to existing rates and charges for residential telephone service Regulations 8 2 1 Regulations specified in Section 4 General Terms andsConditions of the CenturyTel of Northwest Louisiana Inc rate list apply to Lifeline Service 8 2 2 Lifel
88. CTIVATION a feature off of Stop Hunt Make Busy AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 41 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d LAST NUMBER REDIAL ASSOCIATED WITH SET allows the Electronic Business Set user to continue to receive Group Intercom calls when the Make Set Busy feature is activated LISTEN ON HOLD allows the business set user to place a called party on hold and listen through the speaker The intended use of this feature is to enable the user who has been put on hold to listen through the speaker to determine when the call has bee reestablished MAKE BUSY can be used to temporarily make a particular station in a Multi line Hunt Group appear busy to incoming callers Make Busy causes the hunt to skip over a station during the search for an idle station MAKE SET BUSY is used by agents to log out of service and allows them to continue to originate calls on secondary numbers MAKE SET BUSY EXCEPT GROUP INTERCOM allows the Electronic Business Set user to continue to receive Group Intercom calls when the Make Set Busy feature is activated MALICIOUS CALL HOLD allows a business setuser to holda connection at the DMS 100 enabling the call to be traced back to the originating party Where both the calling and called parties are terminated in the DMS 100 the entire connection is held until the calle
89. Call Completion i available to residence business and Public Access Line customers 2 5 2 B Directory Assistance Call Completion can be blocked at the originating customer s request 2 5 2 C All Operator Service charges apply as appropriate 2 5 2 D There are no call allowances however the charges and call allowances for Directory Assistance are not affected Rates The following rate is in addition to the Directory Assistance charge and any charge for intraLATA toll or any local message charge if applicable Charge Eachcall completed 0 00 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 10 MISCELLANEOUS SERVICE ARRANGEMENTS 3 OPERATOR ASSISTED LOCAL CALLS AND LOCAL CALLING CARD SERVICE CALLS 3 1 Operator Assisted Local Calls 3 1 1 A surcharge of 60 will apply when the caller requests operator assistance and the call is completed within the local service area The call may be billed to the originating station line calling card third number collect or any other special identification number 3 1 2 Application of Charges The 60 surcharge will be applied to each completed call except 3 1 2 A For calls to the Company for official telephone business 3 1 2 B For emergency calls to agency type telephone numbers such as to those agencies of the federal state or localgoverament which have the capability and legal authority t
90. Call Waiting Cancel Call Waiting Call Waiting ID Three Way Calling Call Transfer Call Return Distinctive Ring Selective Call Rejection Message Waiting Indicator Deregulated service Voicemail Per Location Per Month Initial Bundle 2 7 through 10 bundle Month to One Year Two Year Three Year All Lerms Month Term Term Term 60 00 35 00 30 00 27 50 25 00 Core Connect 2 LITE customers must initially subscribe to a one year two year or three year term plan Month to month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 22 PACKAGED SERVICES 11 SIMPLE CHOICE UNLIMITED 11 1 Description Simple Choice Unlimited is a package of features available to residential customers which includes any technically available custom calling features and voicemail and a flat rate access line provided by the Company and unlimited long distance voice usage provided by CenturyTel Long Distance LLC 11 2 Terms and Conditions 1 6 A customer may select an unlimited number of compatible services and features from the Custom Calling Features All terms and conditions as specified herein shall apply Nonrecurring charges do not apply for transactions involving additions deletions or
91. Company will integrate any records provided to it by the PS Provider in a Company standard format for inclusion in a 9 1 1 ALI Database However by doing so the Company makes no representation or warranty regarding the accuracy of the data provided to it by a PS Provider and shall not be liable or responsible for any indirect incidental consequential punitive special or exemplary damages associated with the provision of this data by the PS Provider which may be asserted by any person business government agency or other entity against the Company CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 14 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 5 AR 15 11 Liability Cont d f The Company shall not be liable or responsible for any indirect incidental consequential punitive special or exemplary damages associated with the provision of any aspect of 9 1 1 Service when there is a failure of or interruption in 9 1 1 Service due to the attachment of any equipment by the Customer or an end user customer to Company facilities The 9 1 1 Customer or end user customer may with the prior written consent of the Company which consent shall not be unreasonably withheld attach features devices or equipment of other vendors to the equipment or network facilities provided by thesGompany Said attachments devices or
92. DELAYED PAYMENT AGREEMENTS The Company may charge interest on delayed payment agreements equal to the interest rate set by the Commission annually for customer deposits MAINTENANCE OF SERVICE CHARGE a k a Trouble Isolation Charge Charges 1st 15 minute increment or fraction thereof 28 00 Each additional 15 minute increment or fraction thereof 8 00 COPY OF BILL A printed additional copy of regular monthly billing may be provided to customers upon request where such information is available and facilities permit A nonrecurring charge applies for each printed copy furnished The customer shall be informed of the charge at the time of the request Residence Business Charge per copy 4 00 7 00 Maintenance of Service Charges a k a Trouble Isolation Charges for individual business and residence lines trunks will not exceed 85 00 per service call AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 13 Original Page 5 CHARGES RELATED TO CUSTOMER ACTIVITY 13 CONVENIENCE FEE CHARGE A Convenience Fee Charge will apply to residential and business customers for one time payments made with the assistance of a live customer representative using a debit card a credit card or an electronic funds transfer Payments for a deposit or advance payment to establish new service are excluded from the Convenience Fee Charge This charge does not appl
93. Distance LLC Terms and Conditions Business customers with 1 10 lines will be eligible for discounted unlimited calling services Additional lines of Unlimited Local and Long Distance calling upto a maximum of ten 10 lines may be added plus all other applicable monthly service charges Metered measured line services PBX Key or Centrexpaccounts are not eligible for Business Unlimited The customer must subscribe to the CenturyTel Long Distance LLC Basic Business Unlimited Long Distance Bundle plan This plan isfor typical domestic voice usage only and cannot be used for any purpose inconsistent with typical domestic voice usage If usage under this plan is not consistentswith typical domestic voice usage as determined in the Company s sole discretion the Company reserves the right to move customer to an alternative plan or may suspend restrict or cancel customer s service CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 12 PACKAGED SERVICES 8 BUSINESS UNLIMITED Cont d C Monthly Rates The following rates apply in addition to the monthly rates applicable for companion long distance service Primary Access Each Additional Line Charge Access Line Charge 40 00 40 00 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Origi
94. ENT The equipment provided by the Company to accomplish the direct electrical connection of customer provided facilities with the facilities of the Company CONTIGUOUS EXCHANGES Two exchanges whose boundaries adjoin CONTIGUOUS PROPERTY Property owned or leased and occupied by a customer which is not separated by public thoroughfare or by property occupied by others CONTRACT The service application agr ement between a customer and the company under which service and or facilities are furnished in accordance with the provisions of applicable tariffs local terms of service and under special conditions COST The words Cost ofe Actual Cost as used in this local terms of service are intended to cover the actual cost of material labor vehicles and incidentals plus a charge for administration DIRECTORY LISTINGS Essential information in the telephone directory or information records of the Company whereby telephone users may ascertain the telephone number of a listed customer DROP WIRE Wires between an open wire lead aerial or buried cable terminal and the point of entrance to the building in which the customer s telephone service is located EXTENDED AREA SERVICE EAS Interexchange telephone service furnished at flat or specified rates between one or more exchanges AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 3 Original Page
95. Emergency Reporting Services and 711 Service for Telecommunications Relay Services In addition all pay per use features are blocked All other Custom Calling Services and Advanced Calling Services are prohibited with the use of this feature and lines equipped with this feature will not have a directory listing This feature is subject to the availability of facilities and is only available to flat rate Business and residence Individual Line Local Exchange Service customers CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 15 Original Page 6 CUSTOM CALLING SERVICES 2 CONDITIONS 2 1 Custom Calling Services will be provided in connection with individual and multi line residence and business lines Party line and trunk facilities customers are excluded 2 2 The service will be furnished only at locations where adequate and suitable facilities are available 2 3 Other facilities and miscellaneous service offerings requested by customers and not detrimental to this service or other services of the Telephone Company will be furnished in accordance with regulations and at the rates specified in the applicable section of this Local Terms of Service 2 4 These services are limited to those areas served by central officesarranged for Custom Calling Services AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkan
96. FFECTIVE 11 16 2015 Section 6 Original Page 28 MISCELLANEOUS SERVICE ARRANGEMENTS 16 EXTENDED DUE DATE PLAN Cont d 16 4 Setting the Extended Due Date AR 15 11 16 4 1 16 4 2 16 4 3 The Company will compare the check receipt date supplied by the customer with the billing date and the bill due date Based on this comparison the following method of determining a bill due date will be used 16 4 1 A If the check receipt date occurs within the time span between the billing date and the bill due date the normal due date of the account remains in effect 16 4 1 B If the check receipt date occurs beyond thestime span of the billing date and the bill due date the due date will besat leastethree days after the check receipt date If the customer does not pay bills by the close of business on the extended due date two 2 times in a row or any three 3 times in the last twelve 12 months the Company will remove the customer from the plan The Company will notify the customer in writing when the customer has been removed from the plan for late payment If payments are not receivedsby the close of business on the extended due date the Company will follow the established notification process established by the Arkansas Public Service Commission which could ultimately result in suspension of the service CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 201
97. FIRE REPORTING EQUIPMENT Cont d 19 3 Conditions 19 3 1 19 3 2 19 3 3 19 3 4 Such Emergency Conference Equipment or Fire Reporting Equipment is not to be used for performing any function other than the reporting or dissemination of information of any emergency nature A contract or agreement for Emergency Conference Service or Fire Reporting Equipment will be for a minimum service period of three 3 years The customer must not use or permit any electrical oremechanical apparatus or device to be used in connection with the equipment or acilitiesefurnished by the Company without the written consent of the Company The customer shall indemnify and hold harmless andsthereby release the Company from any and all legal or other expenses claims costs losses suits or judgments for damages or injuries to or deaths of persons or damages to or destruction of property arising in any way directly or indirectly by reason of any use by the customer of the equipment provided by the Company and hot caused by the Company s gross negligence or willful misconduct 20 SECRETARIAL ANSWERING BUREAUS 20 1 AR 15 11 General 20 1 1 20 1 2 20 1 3 Equipment and facilities for telephone secretarial answering bureau services are furnished to permit the answering at one location of incoming calls on the central office lines ofspatrons receiving Secretarial Answering Service by means of switching equipment and secretarial li
98. Forwarding Call Transfer and Call Pick Up features SERIES COMPLETION is similar to Multiline Hunt Service however a significant difference between the two services is that Series Completion stations always have their own directory number and their own classes of service Two different hunting arrangements can be selected with Series Completion linear or circle SHORT HUNT allows incoming calls to hunt over a set or directory number appearances in search of an idle DN on which to terminate SIMPLIFIED MESSAGE DESK INTERFACE SMDI can optionally deliver 10 digit directory numbers in the call information message sent over the SMDI data link to the voice system SINGLE DIGIT DIALING permits a Centrex station user to reach a line or facility or to access a feature by dialing a single digit code The Single Digit dialing codes are shared by all users in a Centrex group and are preprogrammed by the Telephone Company SIX PORT CONFERENCE allows a business set with a Conference key assigned to establish a conference call of up to six parties Any of the other parties can be external to the switch AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 47 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d A SPECIAL INTERCEPT ANNOUNCEMENT may optionally be used to address the following conditions a If a Centrex station user dials
99. IATED DIALING CODES 28 2 Terms and Conditions Cont d AR 15 11 28 2 3 28 2 4 28 2 5 28 2 6 28 2 7 28 2 8 28 2 9 The Company will provide only the delivery of the calls The entity that has been granted authorization to use the N11 abbreviated dialing code will be responsible for providing any announcements and services to the callers Directory listings may be provided for N11 services under the terms conditions and rates specified in this Local Terms of Service The N11 subscriber is restricted from selling or transferring the N11 code to an unaffiliated entity either directly or indirectly Calls to the N11 code that translate to agdisconnected number will be routed to intercept for a maximum of 60 days when the i 1 provider is a Company subscriber Disputes regarding geographic coverage by two or more N11 subscribers will be referred to the Arkansas Public Service Commission Only a single seven or ten digit local number or a single ten digit toll free number may be used as the point to point number The N11 subscriber shouldjwork separately with cellular or wireless companies to ascertain whether c llular om wireless customers will be able to reach referral services provided by dialing N11 EFFECTIVE 11 16 2015 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas Section 6 Original Page 54 MISCELLANEOUS SERVICE ARRANGEMENTS 28 N11 ABBREVIATED DIALI
100. MING CALL QUEUE places incoming calls in queue when all agents are busy INDIVIDUAL BUSINESS LINES allow the business set user to give one of the directory number DN keys on the set the appearance of a regular business line INDIVIDUAL OPTIONAL ARS FEATURES individual optional ARS features that build on ARS Basic These features are Time of Day Routing Time of Day Network Class of Service Routing and International Direct Distance Dialing Via ARS INDIVIDUAL PAGE FROM GROUP INTERCOM this feature allows a Group Intercom member to page another group member using the built in speaker on a Electronic Business Set INSTANT CHANGE ORDER gives the Centrex customers the power to add delete and change certain Centrex features on their own sets and the sets of others INTERACTIVE DISPLAY SERVICE ORDER allows the operating company to add a Power Feature key to an Electronic Business Set via service order change INTERCOM allows a customer to directly terminateton a predesignated set by pressing the intercom key on the Electronic Business Set INTERCOM DIALING allows Centrex station usefs to call other stations within their Centrex groups by dialing abbreviated codes INTERNATIONAL DIRECT DISTANCE DIALING VIA ARS allows Centrex customers to access International Direct Distance Dialing IDDD through Automatic Route Selection ARS for the fastest and most economical connections to their international operations KEY SWITCH A
101. NG CODES 28 2 Terms and Conditions Cont d AR 15 11 28 2 10 N11 will be provided under the following conditions a The N11 subscriber will subscribe to adequate telephone facilities initially and subsequently as may be required to adequately handle calls to N11 without impairing the Company s general telephone service or telephone plant The N11 subscriber is responsible for obtaining all necessary permission licenses written consents waivers and releases and all other rights from all persons whose work statements or pefformances are used in connection with the service and from all holders of copyrights trademarks and patents used in connection with said services The N11 subscriber will be liable for and will indemnify protect defend and save harmless the Company against all suits actions claims demands and judgments and all costs expenses and counsel fees incurred on account thereof arising out of anderesulting directly or indirectly from the service or in connection therewith including butynot limited to any loss damage expense or liability resulting from any infringement or claim of infringement or any patent trademark copyright or resulting from any claim of liable and slander Suspension OfiNat_Service is not allowed The N11 subscriber will respond promptly to any and all complaints lodged with any regulatory authority against any service provided via N11 If requested bythe Company the N11 subsc
102. ON CHARGES charges that a Centrex customer receives when an T1 terminates into their Centrex group TIME OF DAY ROUTING enables Cost effective use of facilities by allowing or denying route choices based on the time of day TIME OF DAY NETWORK CLASS OF SERVICE ROUTING allows normal class of service values to be mapped onto new values that are based on the time of day the day of week or the day of year TOLL RESTRICTION blocks the completion of calls that are directed to the outside operator or to numbers outside the local calling area A Toll Restriction list may be assigned to either an individual line or shared by multipleslines AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 49 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d TRANSFER TO INCALLS KEY enables the ACD agent to transfer an incoming ACD call directly to another agent s Incalls key in the same customer group TRUNK ACCESS ANY STATION this feature is associated with Night Service and it allows any station in the customer group to answer an incoming call by dialing a code UNIFORM CALL DISTRIBUTION is intended to distribute calls evenly among the stations in a Multiline Hunt Group When a caller is connected to an idle station the location of the next station is marked as the starting point for hunting when the next incoming call is received Once hunting b
103. Original Page 3 MISCELLANEOUS SERVICE ARRANGEMENTS 1 DIRECTORY LISTINGS Cont d 1 3 AR 15 11 Regular Extra Listings Cont d 1 3 3 1 3 4 1 3 4 Ordinarily all extra listings must be of the same address and telephone number as the primary listing except as provided for alternate listings However when in the opinion of the Company it appears necessary as an aid to the use of the directory and provided satisfactory service can be furnished a listing may be permitted under the address of a PABX station or extension station installed on premises of the customer except at a residence but at an address different from that of the switchboard or main station using the telephone number of the primary listing In connection with Private Branch Exchange service at hotels motels and apartment houses residence extra listings at business extra listing rates location provided approval is obtained of the hotel motel or apartment house involved However no separate billing will be issued for these instances At the option of the customer extra listings may be obtained upon the issuance of a directory or between issues of directories at which time they appear on information records only Charges for extraglistings date from the time the listings are posted on information records Duplicate Listings Duplicate Listings i e listingstofenicknames abbreviated names names which are commonly spelled in more than one wa
104. R SERVICE E 911 B DESCRIPTION OF SERVICE Cont d 3 E9 1 1 Enhanced 9 1 1 Cont d d Selective Routing is available on an optional basis with E9 1 1 Service e Optional 9 1 1 Features as described in this Local Terms of Service are available with E9 1 1 Service where conditions permit 4 Optional Services a Selective Routing 1 Selective Routing Service routes calls to the corre t PSAP based on the caller s ANI This service is available when a C9 1 1 or E9 1 1 system is served by more than one PSAP or when a central office is split bysaspolitical boundary and one of the political areas does not subscribe to 9 1 4 services The 9 1 1 Customer is responsible for the following a Providing a correct setyof addressespand ranges known as a Master Street Address Guide MSAG with Emergency Service Numbers ESN assigned to each address Each ESN must be assigned to a PSAP This must include all Company and participating telecommunication service subscriber addresses and be based upon Company standards b Verifying the accuracy of the call routing by participating in tests with the Company prion to service establishment and subsequent to any ESN change to ensure that calls from each ESN are correctly routed Cc Advising the Company in a timely manner of any changes in the MSAG or ESN assignments AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arka
105. RIVATE SWITCH PS A private telephone switch serving a particular organization or business usually located on a PS Provider s premises The PS is connected by a common group of trunks to one or more Telephone Company central offices to provide Public Switched Network services to a number of station lines A Private Switch can be a PBX or PABX PRIVATE SWITCH ALI SERVICE TRUNK A Centralized Automatic Message Accounting CAMA type trunk dedicated to routing 911 calls from a PS to a Selective Router to a Tandem to a central office serving a PSAP or to a PSAPsehhe termination of this trunk is determined by the network configuration and PSAP terminating equipment The Service Trunk is designed with the PS as an equivalent to an end office and transmits the voice and ANI of the 911 caller PRIVATE SWITCH END USER PSEU Ampindividual authorized to use the telephone services of a private switch via a station line Each station line is associated and identified with one individual PRIVATE SWITCH PROVIDER PSP OR PS PROVIDER A private entity that provides telephone service to end users via a private switch PS ALI ENTRY INTERFACE SERVICE Establishes a telecommunications port accessible from the public switched netWork on the CENTURYTEL PS ALI Gateway to receive PSEU records from a third party private switch database service and processing those records in the same manner as for the CENTURYTEL PS ALI Entry software end user customer Centu
106. SERVE AGENT THREE WAY CALLING allows a supervisor to monitor visually or observe audio monitor three way calls in which an ACD agentis taking part ACD OVERFLOW OF ENQUEUED CALLS enhances the existing DMS ACD call overflow capability by adding new timing thresholds for calls that are already enqueued ACD REMOTE LOAD MANAGEMENT allows the ACD Load Management and ACDSHOW capabilities to be implemented from alsupervisor terminal linked to the down stream processor ACD SET LOGIN LOGOUT allows anjagent to login to an ACD group by dialing an activation code identification code and if fequired a password The agent can also logout of an ACD group by dialing a deactivation code ACD WALKAWAY CLOSED KEY OPERATION introduces the following two ACD group options ACD Walkaway and Non Immediate Cutoff which enhance the capability of the existing ACD Not Ready NR Key feature for the Business Set user ACD ON 2500 SETS allows many of the DMS ACD features available for Business Sets to be used However because it lacks the feature keys and display of a Business Set a 2500 set cannot access key or display dependent features AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 29 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d ACD ON 2500 SET FEATURE ASSIGNMENT 2500 type sets can be assigned and deleted from ACD groups and mo
107. Section 14 Original Page 35 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d CODE RESTRICTION blocks the completion of calls that are directed to customer specified area codes NPAs and or central office codes NXXs A Code Restriction list may be assigned to either an individual line or shared by multiple lines CONTROLLED INTERFLOW allows the supervisor to temporarily place an ACD group in a controlled interflow mode which directs new incoming calls to a customer defined route in Table ACDRTE CUSTOMER ACCESS TREATMENT CODE RESTRICTIONS CAT Codes can be used to prevent a Centrex station from dialing certain codes For example CAT Godes could be used to prevent a station from gaining access to the public network using private facilities or dialing specific stations within the Centrex group CUSTOMER DATA CHANGE a feature allowing users to change dataffor 500 2500 sets Electronic Business Sets and Datapath Data Units CUSTOMER PROVIDED MUSIC SOURCE PER CONNECTION allows a Centrex customer to connect a customer provided music system to the Centrex group CUSTOMER WORDED ANNOUNCEMENTS a feature of the Special Intercept Announcement CUSTOMIZED DIALING PLAN allows thejusertodesign a custom dial plan DELAY ANNOUNCEMENTS FOR QUERED CALLS can optionally be used to inform a caller that his or her call has been placed in a queue The delay announcement can be repeated at regular intervals until an idle station be
108. Service provisioning is dependent upon the type and configuration of the 9 1 1 network that is in place for the service area 1 Private Switch to serving Central Office The basic requirement is to treat the Private Switch as if it were a Central Office so that dedicated PS 9 1 1 Service trunks are required from the Private Switch to its serving Central Office There must be a minimum of two PS 9 1 1 Service trunks or a quantity that will provide a minimum of P 01 Transmission Grade of Service whichever is the higher standard The cost for this local loop conneCtion isahe responsibility of the PS Provider for each Private Switch owned or controlled by the PS Provider The PS Provider is also responsible for monitoring the performance of the PS 9 1 1 Service Trunks by conducting manual operationaltests from the Private Switch to the PSAP Any PS 9 1 1 Service Trunks found to be defective shall be immediately reported to the Company In the case of Private Switch tandem or Private Switch host remote networks dedicated PS 9 1 1 Service trunks are required from the Private Switch network concentration point tandem or host to its servicing Central Office The PS Provider is responsible for making Sure that a all phon s thatsare connected to a PS Provider point of concentration are in the ar a served by the same E9 1 1 system to ensure correct routing and b that tandeming cause no more than a four 4 second delay in completion of
109. Special Billing Number AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 30 MISCELLANEOUS SERVICE ARRANGEMENTS 18 DIRECT IN DIALING DID TO ELECTRONIC OR SPECIAL PABX SERVICE Cont d 18 1 AR 15 11 General Cont d 18 1 5 18 1 6 18 1 7 18 1 8 18 1 9 The rates herein contemplate the use of standard Company equipment and serving arrangements When equipment or service of a special type is requested and provided rates and charges are based on the costs involved to meet the individual requirements of each case Operational characteristics of interface signals between the Telephone Company provided connecting arrangements and the customer provided switching equipment must conform to the terms and conditions the lt jelephone Company considers necessary to maintain proper standards of service The Telephone Company shall not be responsible to the customers or authorized user or joint user if changes in protection criteria Onin anysof the facilities operations or procedures of the Telephone Companyerender any facilities provided by a customer authorized user or joint user obsolete omrequir modification or alternation of such equipment or system or otherwise affectits use or performance Directory listings will be provided in accordance with the regulations of Directory Listings under Primary Listings in t
110. Switched Access System a Trunk Dial Unit TDU Equipment installed in a central office that will be actuated by the switchsupon failure of 9 1 1 trunk to complete a call Upon being actuated the Unit will receive the 9 1 1 call and ANI store the ANI and dial send thejtelephone number of its corresponding Call Answer Unit CAU over the t elecommunications path that has previously been programmed The pathymay be the Public Switched Telephone Network or a cellular radio Call Answer Unit CAU Equipment installed at a PSAP that will accept receive calls from a Trunk Dial Unit including the ANI of the 9 1 1 callers and pass that voice and ANI to the E9 1 1 system s Customer premises equipment Call Transfer Unit CTU Installed on the incoming trunk of a 9 1 1 selective router The CTU answers the incoming call and after handshaking with the TDU monitors the signaling of the router and requests ANI from the TDU when the selective router is ready Included are one 19 inch shelf holds up to 12 circuit cards one Call Transfer Unit CTU circuit card relay rack fuse panel and miscellaneous hardware needed for installation of the system in the Company central office CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 17 Original Page 23 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICE Cont d 4 AR 15 11 Optional
111. The calling party s redialed number has been Call Forwarded 3 The call was blocked or was from a blocked line CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 16 Original Page 3 2 FEATURES Cont d 2 1 AR 15 11 ADVANCED CALLING SERVICE Advanced Calling Service Features are optional telephone service arrangements which provide one or more of the following features Cont d 2 1 3 Call Trace 57 This features enables the customer to initiate an automatic trace of the last call received Upon activation by the customer the network automatically sends a message to the Company never the customer indicating the calling and called numbers the time the call was received and the time the trace was activated The customer using this feature is required to contact the local Telephone Company business office for further action Under no circumstances will the customer be given the traced number The results of a trace will be furmished only to legally constituted authorities upon proper request of them Call Trace 57 is billed per successful trace invoked by the customer 2 1 3 A 2 1 3 B 2 1 3 C 2 1 3 D If the call originates from a stationyservedsby a PBX or multi line hunt group only the main numberewill be identified by the trace If a trace is successful the Company s equipment will record the incoming call detail Call
112. X E CenturyLink CENTURYLINK NOTICE OF DETARIFFING CenituryTel of Northwest Louisiana Inc d b a CenturyLink Effective November 16 2015 the rates terms and conditions for local services provided to you by CenturyTel of Northwest Louisiana Inc d b a CenturyLink will no longer be provided under tariffs that are filed with the Arkansas Public Service Commission Instead the following Local Terms of Service will be posted at www centurylink com tariffs No action is required of you The rates terms and conditions of your service are not changing at this time and you will be notified of any changes in the future If you have any questions please contact a Customer Care Representative at the telephone number printed on your bill Thank you for choosing CenturyLink for your communication needs we value you as our customer AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas Effective 11 16 2015 Title Original Page 1 Effective November 16 2015 this Local Terms of Service contains the terms conditions and rates for services formerly found in the CenturyTel of Northwest Louisiana Inc d b a CenturyLink General Tariff CenturyTel of Northwest Louisiana Inc d b a CenturyLink Arkansas is referred to with this Local Terms of Service as CenturyLink or Company AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas
113. a code which is not defined or assigned in the Business Group Dialing Plan or b If the call is restricted due to various restriction arrangements i e Semi Restricted etc SPEED CALLING allows a Business Set user to access up to three different Speed Call lists by pressing Speed Call keys or dialing access codes The three types of Speed call lists used are Personal Group and Network SPEED CALLING 8 CODE enables a station user to call a listsof up to 8 preselected directory numbers by dialing one digit codes instead of the directory numbers SPEED CALLING 30 CODE enables a station user to call a list of up 40 30 preselected directory numbers by dialing one digit codes instead of the directory numbers STANDARD DIALING PLAN Gives the user a Standard Dial Plan STATION CAMP ON enables the Business Setsuser when transferring a call to a busy line to place the calling party on hold i e camped on against the busy party s line until that party is free STATION CONTROLLED CONFERENCE allows a Digital Centrex user with a 500 2500 type set to establish a conference call consisting ofymoreythan three conferees maximum six without the assistance of the attendant STATION CONTROLLED GONFERENGE 6 much like Meet Me Conference 6 except the conference call is controlled from the station or stations with the feature STATION CONTR LLED CONFERENCE 30 much like Meet Me Conference 30 except the conference call is controlled from
114. al offices Caller ID Per Call Blocking is not available with Payphone Service WATS or PBX service without direct trunk access 2 1 6 D Caller ID Per Line Blocking Allows a single line customer to make all calls with the delivery of the calling number identification marked as private to the people being called If the pre assigned access code is dialed the calling number wilbbe delivered on the next call placed This option is only available to law enforcement agencies and private domestic violence intervention agencies VIP Alert Allows a customer to program up to thirty one 31 directory numbers with distinctive tone or fingitosalert the customer of an incoming call from these numbers The customer can modify the list by activating or deactivating numbers VIP Alert functions if the telephoneyreceiver is on hook or off Long Distance Alert Provides a distinctive ring if the receiver is on hook to identify that an incoming call is long distance Long Distance Alert delivers a distinctive tone if the receiver is off hook and the customer also subscribes to Call Waiting CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 16 Original Page 8 ADVANCED CALLING SERVICE 2 FEATURES Cont d 2 1 AR 15 11 Advanced Calling Service Features are optional telephone service arrangements which provide one or more of the following features Cont d
115. aling Qriginating Terminating Line Select Privacy Release Conference Ctrl Repeat Alert for EBS Ring Again Ring Again on Idle EBS Short Hunt Six Port Conference Speed Calling Three Way Calling Call Transfer Note Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 14 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 8 Business Set Feature Packages Cont d 2 8 2 Business Set Display Feature Package This feature package in conjunction with Electronic Business Sets EBS with display provides the following advanced Centrex Features 2 8 2 A Automatic Inspect Mode 2 8 2 B Business Set Inspect Key 2 8 2 C Call Forward Automatic Dial Display 2 8 2 D Call Forward Reason Display 2 8 2 E Display Called Number 2 8 2 F Display Calling Number 2 8 2 G Enhanced Business Set Reason Display 2 8 2 H Executive Message Waiting 2 8 2 1 Feature Display 2 8 2 J Query Time Key 2 8 3 Business Set as a Mini Console Feature Package This Feature Package in conjunction with an Electronic Business Set EBS with display and optional add on units enables an EBS to function as a mini console with the following attendant features
116. all the regular business service number of the secretarial answering bureau when the customer s patron s telephone does not answer CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 38 MISCELLANEOUS SERVICE ARRANGEMENTS 20 SECRETARIAL ANSWERING BUREAUS Cont d 20 3 Rates AR 15 11 20 3 1 20 3 2 20 3 3 20 3 4 20 3 5 20 3 6 Business Individual Line rates will apply for each line terminating at the answering bureau Installation of service equipment will be based on labor and minor material cost plus applicable service connection charges Main Line the monthly rates and nonrecurring charges in effect at the local exchange for individual line service Secretarial Line Monthly Rate Installation Each secretarial line terminal 2 50 see 20 3 2 above Secretarial line mileage per 1 4 mile or fraction thereof route mileage 1 00 Concentrator Identifier Bridging Connection The bridging charge per line will be based on cost times the company s annual carrying charges divided by twelve to determine the monthly rate Installation will be based on labor and minor material cost per line plus applicable service connection charges Alternate Call Number Listing See Directory Listings in this section of the Local Terms of Service for applicable rate CenturyTel of Northwest Louisiana Inc d b a CenturyLink
117. ame associated with the originating station location are furnished to the PSAP and to the Company The PS End User with published nonlisted or nonpublished numbers consents to the storage and retention of PS End User s name telephone number and address in the database and also consents to access to this information by the PSAP and Emergency Response Agencies to which the call may be transferred for the sole purpose of responding to anyemergency Call The rates charged for PS 9 1 1 Service do not include and the Company does not undertake the tasks of inspection or constant monitoring to discover errors defects and malfunctions in the service The 9 1 1 Customer has the responsibility for reporting all known errors defects and malfunctions to the Company For example if an attendant at the 9 1 1 Gustomer s PSAP learns from a 9 1 1 caller that the caller s address is not correcteas is displayed in the ALI that attendant must initiate action to notify the Company ofdhe discrepancy The 9 1 1 Customer and the Company will jointly establish procedures to facilitate this notification procedure CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 31 ENHANCED EMERGENCY NUMBER SERVICE E 911 C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 4 5 AR 15 11 Customer Obligations Cont d j Cancellation of the service in whole or in part
118. ansas EFFECTIVE 11 16 2015 Section 6 Original Page 37 MISCELLANEOUS SERVICE ARRANGEMENTS 20 SECRETARIAL ANSWERING BUREAUS Cont d 20 2 Service Arrangements For Answering Bureau Patrons AR 15 11 Except for the provisions as stated the following arrangements are provided only to individual line customers patrons who desire to have their incoming calls answered by a Secretarial Answering Bureau 20 2 1 20 2 2 20 2 3 20 2 4 Secretarial Line An extension of a main service to a secretarial answering bureau locations where it is terminated in the equipment furnished to the bureau or in a telephone instrument modified for inward service only Secretarial line mileagesis measured route mileage from the patron s location to the bureau location Where the patron is provided with a switching device to cut off the secretarial line from the equipment or station at the bureau location secretarial line mileage also applies tosthe control circuit between the patron s location and the bureau locations Main Line An arrangement whereby a patron s main service is terminated at a secretarial answering bureau location in the equipment furnished to the bureau Concentrator Identifier Bridging Connection A connection between the patron s telephone circuit and the concentrator facilities contracted for by the secretarial answering bureau AlternatesGall Number Listing A directory listing instructing calling parties to c
119. applies when necessary facilities are available When facilities are not available the customer may be required to pay an additional charge or to contract for service beyond the initial period or both Rates Installation Move Monthly or Change Charge Rate 25 2 1 Charge per cable pair 10 00 Conditions 25 3 1 The customer will be required to furnish and maintain Ahe circuit closing device activating device or any other device and the wiring between this device and any type of warning equipment 25 3 2 The customer shall indemnify and hold harmless and thereby release the Company from any and all legal or other expenses claims costs losses suits or judgments for damages or injuries to or deaths of persons or damages to or destruction of property arising in any way directly onindirectly by reason of any use by the customer of the cable pair provided by the Company and not by the Company s gross negligence or willful misconduct CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 51 MISCELLANEOUS SERVICE ARRANGEMENTS 26 KEY SERVICE 26 1 26 2 26 3 26 4 General Electronic or Special Key Service Systems are arrangements of equipment consisting of a key service unit KSU and stations connected to the KSU by means of a 3 pair cable 1 pair for voice transmission 2 pairs for sending and receiving data Extensions S
120. are the eligible call features All features may be not be available in all areas Anonymous Call Reject 77 Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Forwarding Call Return 69 Call Transfer Call Waiting Cancel Call Waiting Call Waiting Disposition Call Waiting ID Caller ID Caller ID umber Only 2 Distinctive Ring Home Intercom Long Distance Alert Selective CallAccept 64 Selective Call Forward 63 Selective Call Rejection 60 Long Distance Alert 3 Way Calling VIP Alert Speed Call 8 or Speed Call 30 Busy Redial 66 Call Forward Busy No Answer Message Waiting Indicator Call Forward Remote Access Privacy Protector Where Available Voice Mail Where Available Grandfathered to existing customers at their present locations AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 6 PACKAGED SERVICES 3 SIMPLE CHOICE BUSINESS ASSIST ADVANTAGE Cont d 3 3 Terms and Conditions 1 AR 15 11 3 3 1 3 3 2 3 3 3 3 3 4 3 3 5 A customer may select an unlimited number of compatible services and features from the Features list All terms and conditions as specified elsewhere in this Local Terms of Service shall apply Nonrecurring charges as specified elsewhere in this Local Terms of Service do not apply for transactions involving additions de
121. as full 1 4 miles 7 1 2 C Charges per cable pair route mileage Installation Move Monthly opChange Charge Rate First mile 35 00 15 of B 1 Each additional mile N C 1 00 For each terminated segment where segments are permanently tied together combined mileage applies CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 17 MISCELLANEOUS SERVICE ARRANGEMENTS 7 INTRAEXCHANGE LOCAL CHANNELS Cont d 7 1 Circuit Rental Cont d 7 1 3 Local Loop Rental where cable pair does not go through the local exchange central office 7 1 3 A The following rates apply when necessary facilities are available When facilities are not available the customer may be required to pay an additional charge including construction charges or to contract for service beyond the initial period or both 7 1 3 B The total mileage shown is the sum of the direct route mileage form the originating point to each serving point with fractional 1 4 miles rated as full 14 miles 7 1 3 C Charges per cable pair routesmileage Installation Move Monthly or Ghange Charge Rate First mile 35 00 15 of B 1 Each additional mile N C 1 00 7 2 Circuit Rental CommunityWatemSystems 7 2 1 The followingrate applies when necessary facilities are available When facilities are not available the customer may be required to pay an additional charge or to con
122. ble in advance and entitle the customer to local exchange service to all stations bearing the designation of Springhill Central Office and extended area service to Sarepta and Shongaloo 1 2 The rates for Local Exchange Service apply to all customers regardless of whether the communicating devices are rented from the Telephone Company or provided by the customer 2 RATES THROUGHOUT THE EXCHANGE AREA ACCESS LINE RATES FOR MONTHLY RAJE ONE PARTY 2 1 Business Service 2760 2 2 Residence Service 17 32 2 6 Key Trunk 39 15 2 7 PBX Trunk 47 25 3 RESERVED FOR FUTURE USE AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 2 LOCAL EXCHANGE SERVICE 4 CONDITIONS 4 1 The above rates do not include the telephone instrument or other terminal equipment 4 2 Local Service is provided through facilities owned and maintained according to standards of the Company The territory served is shown on maps filed with the Commission by the Company This territory is referred to as an exchange 4 3 The application of business or residence rates is determined by the actual and obvious use made of the service by the customer in accordance with the Commission s Special Rules Telecommunications 4 4 Local service rates include the line which provides access tothe central office switching equipment Customer premises equipment is excluded
123. business customers who subscribe to qualifying products and services to receive Local Exchange Service and additional features and services for a flat monthly rate CORE CONNECT bundles are available under a one year two year or three year term plans and are available on a month to month basis as specified in 10 5 following Regulations 10 2 1 10 2 2 10 2 3 CORE CONNECT customers must also subscribe to the Company s non regulated 1 5 Mbps or greater High speed Internet at each GORE CONNECT location In locations where 1 5 Mbps is not available customers may alternatively subscribe to the Company s non regulated 512 or 768 Kbps HSI These qualifying services must be billed on the same invoice as CORE CONNECT but may be provisioned on access lines or trunks other thamsGORE CONNECT Customers may subscribe to a maximum of ten 10 CORE CONNECT business lines at each customer location There is no minimUmpservice period for CORE CONNECT Customers who discontinue services within thirty days after establishment of service will be charged only for the number of days CORE CONNECT was in service Early termination liability charges for customers who subscribe to CORE CONNECT under a Term DiscountsPlan are as specified in 10 3 following CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 15 PACKAGED SERVICES 10 CORE CONNECT Cont
124. by the PS Provider prior to establishment thereof will require payment to the Company of an amount equal to the cost of engineering manufacturer s billing resulting from equipment orders installation assembly labor cost of removal and any other costs incurred by the Company up to the time of cancellation resulting from the PS Provider s order for service Liabilities a The Company s liability for interruption failure errors acts omissions or other occurrences related to PS 9 1 1 Service shall be limited tothe Same extent as set forth in this Local Terms of Service regarding 9 1 1 Service in any other applicable section of the Company s tariffs and or local terms of service and in statute PS 9 1 1 Service is provided solely for the benefit of the PS Provider The provision of PS 9 1 1 Service shall not beyinterpreted construed or regarded as being either expressly or implied for the benefit of or creating any Company obligation toward any person or legal entity other than the PS Provider The Company s tort liabilities if any to third parties shall be limited to instances in which the Company s conduct constitutes gross negligence or willful or wanton misconduct The PS Provider is solely responsible for the PS End User ALI Record that is transmitted toythe database Absent an individual case basis contract to the contrary neither the Company nor any of its employees will have any responsibility or liabilitygwhether in an o
125. c d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 32 MISCELLANEOUS SERVICE ARRANGEMENTS 19 EMERGENCY CONFERENCE SERVICE AND FIRE REPORTING EQUIPMENT 19 1 General Emergency Conference Service and Fire Reporting Service is furnished in the interest of the public safety by means of equipment located in a central office of the company through which any exchange customer may make an announcement to several exchange stations simultaneously Rates Monthly rates and installation charges for Emergency Conference Equipment and Fire Reporting Equipment will be determined as outlined under Specialized Types of Installation in Section 8 of this Local Terms of Service Monthly Installation or Rate Change Charge Fire Number 1 Party Business Access Line Fire Line per line equipped 2 00 25 00 These charges are in addition to charges for the class of service furnished and applicable service connection charges will apply as set forth under Service Charges in Section 7 of this Local Terms of Service A Service Ordering Charge and a Central Office Line Connection Charge apply as specified in Section 7 of this Local Terms of Service AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 33 MISCELLANEOUS SERVICE ARRANGEMENTS 19 EMERGENCY CONFERENCE SERVICE AND
126. cations will be charged based on thevalready established tier and commitment period Any lines added_after execution of the initial CLVP are contributory towards the Minimum Line Commitment but will not prompt a change in the assigned tier for the previously established lines Customers with a previously existing CLVP offered by Qwest Corporation may select a separate second CLVP for services in an eligible location other than Qwest Corporation Lines in all CenturyLink ILEC service locations including locations served by Qwest Corporation may at Customers request be contributory towards determining the tier for the second CLVP Services in a Qwest Corporation service location are not eligible for the rates associated with the tier assigned for the second CLVP and will continue to be charged at the tier rates under the original CLVP offered by Qwest Corporation for the remainder of its term commitment period Alternatively customers may discontinue a previously existing CLVP and establish a new CLVP as described in j following in which instance a new tier will be established and will apply for all service locations This service is not regulated under this Local Terms of Service AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 8 LOCAL EXCHANGE SERVICE 9 CENTURYLINK LINE VOLUME PLAN CLVP Cont d 9 2 Regulations Cont d
127. ccessfully used 3 Way calling permits the subscriber activating the feature to hold an in progress call and originate a secondycall while maintaining privacy from the first call or to add another party for a three way conference arrangement CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 15 Original Page 5 CUSTOM CALLING SERVICES 1 GENERAL REGULATIONS Cont d 1 1 AR 15 11 Custom Calling Service consists of one or more of the following Cont d 1 1 15 1 1 16 Speed Call 8 Speed Call 30 Enables a customer to place calls to other telephone numbers by dialing a one or two digit code rather than the complete telephone number The eight code capacity and or the 30 code capacity may be provided on the same line however duplicate code capacities may not be provided The combination of code capacities is not available on multi line hunting lines Voice Data Protection prevents interruption tones such as those associated with Call Waiting or operator verification from occurring when the customer s line is busy 1 1 17 Wake Up Service Permits the customer to program a request for a wake up call to ring at a preset time within the next 24 hours Wake Up Service is activated or deactivated by dialing appropriate codes 1 1 18 Outbound Call Block Feature Blocks all outbound dialing with the exception of abbreviated dialing for 911
128. ce customers may be eligible for a one time 50 bill credit when they submit a referral via the Company s Internet website that results in the establishment of a new customer account for service that includes residential local exchange service To be eligible referred customers must establish a new customer account for service that includes residential local exchange service and provide the Company with the billing account number of the Company s existing referring customer who generated the on line referral under this program Once confirmed this one time 50 bill credit will be applied to the referring customer s account within sixty days This bill credit is limited to one bill credit per customer referral and unused credits will roll over to future months Each customer is limited to a maximum of 600 in referral credits per calendar year New residence customers may be eligible for a 10 billycreditefor six consecutive months To be eligible referred customers must establish amew customer account for service that includes residential local exchange service and provide the XCompany with the billing account number of the Company s existing referring customer Who generated the on line referral under this program Once confirmed the 10 bill credits willbe applied to the referred customer s account during each of the referred customer s first six billieycles with the Company If the referred customer discontinues the local exchange service p
129. ce during that Secondary PSAP s average busy hour CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 11 A 4 AR 15 11 ENHANCED EMERGENCY NUMBER SERVICE E 911 GENERAL Cont d Customer Obligations Cont d d The 9 1 1 Customer shall promptly notify the Company in the event that any part of the system associated with the provision of 9 1 1 service is not functioning properly Because the Company serving boundaries and political subdivision boundaries may not coincide the 9 1 1 Customer must make arrangements to handle all calls received on its 9 1 1 Service lines that originate from all points served by Central Offices within the 9 1 1 Service area whether or not the calling telephone is situated on property within the geographical boundaries of the 9 1 1 Customer s publicssafety jurisdiction 9 1 1 emergency telephone service information consisting of the name address and or telephone number of telephone subscribers regardless of whether or not this information is published in directories or listed in directory assistance offices is Company proprietary and the 9 1 1 Customer agrees to us such information only for the purpose of responding to 9 1 1 calls at the time such calls ar placed Any connecting company utilizing purchasing Company information while acting as the Host Provider of 9 1 1 service to the 9 1 1 Customer wh
130. cedures AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 23 MISCELLANEOUS SERVICE ARRANGEMENTS 13 TOLL RESTRICTION 13 1 13 2 13 3 AR 15 11 General Toll Restriction denies the local exchange user access to the long distance telecommunications network while permitting the user access to the local exchange network Terms and Conditions The customer accepts full responsibility for the denial of access to the long distance telecommunications network and for the restriction on acceptance of any incoming collect long distance messages The customer indemnifies and holds harmless the Company from any and all claims losses and damages caused by this restriction and the customers long distance calling Rates and Charges 13 3 1 These rates are in addition to the established monthly and nonrecurring charges applicable to services or equipment associated with Toll Restriction Monthly Rate 13 3 1 A Toll Restriction Total Total Toll R striction denies access to the long distance network as well as operator services It prevents a station from dialing the long distance network for all purposes including emergencies and Directory Assistance 1 50 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 24 MISCELL
131. cess requests for TSP services The TSP Program Office makes the priority level assignments and issues the TSP authorization code reflecting the priority assignment associated with a request The customer provides the TSP authorization code in addition to all thesother details necessary to complete the order to the Telephone Company to obtain TSP System service The TSP authorization code assigned on a per order basis consists of a 12 character field consisting of a nine character control ID followed by a dash and a two character field specifying the priority level assigament ts structure is as follows TSPXxxxxxn yy The x s represent a Sequence of numbers unique to each TSP authorization code and the n is a one character alphanumeric check digit The first y contains the provisioning priority level assignment and the second y contains the restoration priority level assignment CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 59 MISCELLANEOUS SERVICE ARRANGEMENTS 30 TELECOMMUNICATIONS SERVICES PRIORITY Cont d 30 3 30 4 AR 15 11 Provisioning Priority If the customer requires service within a shorter time interval than the Telephone Company can provide and the requested service qualifies for TSP the customer may elect to invoke National Security Emergency Preparedness NSEP Treatment and obtain the appropriate provisio
132. cessary to remove such harm Failure to make such changes will result in the disconnection of service until such change is completed to the satisfaction of the company Instrument Implemented Payphone Service Instrument Implemented Payphone Service is an access line for use with a payphone instrument designed to perform various functions Payphone instruments are to be provided by the customer CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 18 Original Page 4 PAYPHONE SERVICE 7 PAYPHONE SERVICE Cont d 7 5 Central Office CO Implemented Coin Line 7 6 AR 15 11 7 5 1 7 9 2 Central Office lmplemented Coin Line Service is an access line for use with a coin supervision feature Payphone instruments are to be provided by the customer Features are additives to the operation of a flat rate access line that provide for CO Implemented Coin Line Service The Company offers those features that are provided by the functionality of the Company s switches These include coin monitoring coin control collect and return of coins if applicable and or answer supervision CO Implemented Coin Line features that are implementedsby the functionality of an operator service provider such as coin rating coin refund repai referral and operator call screening are the responsibility of the Payphone serviceprovider Customer CO Implemented Coin Line Ser
133. cilities to permit unimpeded access of the Company s equipment to the installation sites to allow installation of underground buried facilities at the proper depth and before streets curbs and other obstructions are installed andto eliminate dig ins to the underground buried telephonesfacilities after installation 2 3 1 B The property owner developer shall make restrictive covenants binding upon the developmenit and the future owners thereof which require accessibility to all strips in which Underground service is located for operation maintenance or replacement of facilities 2 3 1 C A contract may be executed to provide this agreement CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 8 Original Page 8 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 2 UNDERGROUND BURIED INSTALLATION PLAN Cont d 2 4 Buried Drop Wires from Overhead or Buried Distribution System 2 5 2 6 AR 15 11 2 4 1 2 4 2 New customers not included in subdivision underground buried contracts will be provided service by normal construction procedures Where aerial service would be normal buried service will be provided upon the customer s request and a payment to the Company for any excess cost it may incur in meeting the customer s request In all cases where buried service is being provided and rock or other abnormal conditions are encountered th
134. clude additional informationabout that location ALTERNATE ROUTING A feature that will route a 9 11 call to a location other than the primary PSAP should some temporary condition prevent the primary PSAP from answering the call AUTOMATIC LOCATION IDENTIFICATION ALI gt A feature designed to permit information regarding the location of the calling partysto be displayed on a display screen at a PSAP when a 9 1 1 call is received AUTOMATIC NUMBER IDENTIFICATION ANI A feature designed to permit the telephone number of the calling party to be displayedion a display screen at a PSAP when a 9 1 1 call is received ANI SPILL A central office generated data stream that forwards the telephone number of the calling party CALLER Anfindividual who places a 9 1 1 call in order to obtain emergency assistance May also be referred to as an end user COMPANY CenturyTel Legal Entity CUSTOMER Governmental unit or other entity authorized to provide 9 1 1 Service May also be referred to as 9 1 1 Customer CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 3 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 2 AR 15 11 Definition of Terms Cont d DEFAULT ROUTING A feature activated when an incoming 9 1 1 call cannot be selectively routed due to an ANI failure garbled digits or other causes Such incoming
135. cognizable dial tone calls originating from voice over internet protocol or mobile cellular telephones The Company shall not be liable for any mistakes omissions interruptions delays errors or defects in transmission or service caused or contributed to by the negligence or willful act of any person other than the Company or arising from the use of 9 1 1 Customer provided facilities or equipment CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 15 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICE 1 2 AR 15 11 B9 1 1 Basic 9 1 1 Service a b C d B9 1 1 Service provides for routing all 9 1 1 calls originated by stations with given central office prefix codes to a single PSAP which is prepared to receive those calls via a 9 1 1 Service line Interoffice 9 1 1 service is provided via dedicated trunking 9 1 1 service from the central office serving the PSAP is provided over dedicated lines or trunks The following rate elements apply to a typical B9 1 1 arrangement 1 9 1 1 Central Office Enabling Enables the centralyoffice to recognize 9 1 1 as a valid number and connect a 9 1 1 call t a 9 1 1 Service Line or dedicated 9 1 1 trunk 2 9 1 1 Network Service Dedicated network facilities used for voice or data connecting the PSAP and its serving central office and or connecting a cen
136. comes available DIAL CALL WAITING FOR BUSINESS SETS allows the user to assign Call Waiting to a directory number of a business set DIRECT CONNECT SERVICE allows a station user to automatically place a call to a preselected directory number by lifting the receiver off the switchhook No dialing is required for the calling party to reach the specified destination AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 36 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d DIRECT INWARD DIALING allows Centrex station users to directly receive incoming calls without the assistance of an attendant DIRECT INWARD SYSTEM ACCESS DISA this feature permits authorized outside callers to access network facilities by dialing directly into the DMS 100 without attendant assistance DIRECT OUTWARD DIALING enables Centrex station users to call outside the Centrex group directly without the assistance of an attendant DIRECT STATION SELECTION DSS provides direct dialing to amonitored DN DIRECTED CALL PARK an enhancement to call park that allows a Centrex station to park a call against any Centrex station directory number call appearance DIRECTED CALL PICK UP enables a station user toyanswer a call that is ringing at another station within the Centrex group by dialing an access code and the ringing station number DISA Direc
137. conduit from the building to the point in connection with the telephone underground system CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 8 Original Page 9 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 3 CHARGES FOR UNUSUAL INSTALLATIONS 3 1 3 2 AR 15 11 Special Type of Installation When a special type of installation is desired by a customer or where the individual requirements of a particular situation make the installation unusually expensive the customer is required to bear the excess cost of such installation over the charges normally applied under the section dealing with Service Connection Charges Temporary Installation When an installation is required for temporary service and there is no immediate prospect of reusing the plant provided the customer may be required4o bear_all or a portion of the cost of such installation CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 9 Original Page 1 CONNECTION WITH CUSTOMER PROVIDED EQUIPMENT 1 GENERAL 1 1 1 2 Customer provided circuitry and terminal equipment may be connected at the customer s premises to facilities furnished by the Company for use with individual line exchange service in compliance with Part 68 Subpart B of the Federal Communication Commission Rules and Regulations T
138. criber line charges and taxes If access line fates forsresidence and business service as listed elsewhere in this Local Terms of Senvice increase Simple Choice One and Simple Choice Two rates may also increase upon Commission approval Grandfathered to existing customers at their current location CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 3 PACKAGED SERVICES 1 SIMPLE CHOICE ONE and SIMPLE CHOICE TWO Cont d D Rates Monthly Rate 1 Residence Simple Choice One 32 95 Simple Choice Two 57 95 2 Business Simple Choice One 39 95 Simple Choice Two 84195 Nonrecurring A nonrecurring charge will not apply forinstallation of the features for Simple Choice One and Simple Choice Two Installation moves and changes to the access line s will incur the appropriate nonrecurring charges found in Section 7 Grandfathered to existing customers at their current location AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 4 PACKAGED SERVICES 2 VOICE MAIL COMPLEMENTARY SERVICES PACKAGE 2 1 2 2 2 3 AR 15 11 Description The Voice Mail Complementary Services Package provides a group of basic network services generally used in
139. d and picked up by another party Three Way Calling Station Controlled Conference Attendant Conference Preset Conference Meet Me Conference MADN CUT OFF ON DISCONNECT introduces two options Multiple Appearance Directory Number Release Mrel which further enhances the operational flexibility ofthe non private Multiple Appearance Directory Number MADN Single Call Arrangement SCA feature and also aligns feature operation more closely with key system practice MBG MULTI LOCATION BUSINESS GROUP Thesesservices are designated to meet the needs of multi location businesses served by more than on switch thos who currently network with private lines as well as those who do not network because they cannot justify the cost MESSAGE WAITING FROM MESSAGE DESK provides a message waiting lamp that indicates a message is waiting at the message center MIS FOR CALL HOLD TRANSFER CALL SUPERVISOR AND FORCEOUT provides the ability to track a wider variety of calls to an AGD center This feature also increases the ability to track Call Transfers MIS INTERFACE DATA LINK the data link from the Centrex ACD to the customer Management Information System MIS MULTISTAGE QUEUE STATUS DISPLAY increases the efficiency of handling incoming calls by allowing ACD supervisors with display sets to quickly and easily determine the length of time calls are held in the incoming calliqueue before being answered This information then enab
140. d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 26 13 1 PACKAGED SERVICES HOME PHONE II 13 3 Rates and Charges A The monthly rate includes the Local Exchange Service flat rate EAS Touch Calling Service and features only All other recurring charges applicable to an access line apply to Home Phone Il Among other things these include but are not limited to surcharges subscriber line charges and taxes Also the monthly rate does not include the recurring charges for the qualifying long distance plan Service Charges as described in Section 7 apply for new and additional Home Phone II lines and moves of existing lines Service Charges do not apply when Home Phone Il replaces existing Local Exchange Service Service Charges do apply when Customers request a change from Home Phone II back to Local Exchange Service Monthly Rate Home Phone II 28 95 The customer must subscribe to either CenturyLink Communications LLC Home Phone II Per Minute long distance plan or CenturyLink Communications LLC Home Phone II Unlimited long distance plan to qualify for this bundle AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 20 Original Page 1 LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE The Company concurs in CenturyTel of Mountain Home Inc s Long Distance Message
141. d or legal holiday the customer must submit the web based cancellation notice no later than the first business day following the weekend or legal holiday to be eligible for credit Customers who request disconnection under this program will not be assessed an early termination fee or payment of any minimum service period amounts that would otherwise apply for earlydisconnection of the service s Reimbursements will be issued in the form of a bill credit or check The customer is responsible for payment of all invoices issued prior to the date of disconnection and for payment of the final invoice rendered by the Telephone Company CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 65 MISCELLANEOUS SERVICE ARRANGEMENTS 32 SATISFACTION GUARANTEE PROGRAM Cont d 32 2 Limitations AR 15 11 a This program is not available to customers who cancel service s and replace the service s with another service provided by the Telephone Company This program also is not available to customers for whom installation of the Telephone Company s services required special construction or special configurations If the customer who cancels the service s provided by the Telephone Company obtains service from a local service provider the Telephone Company will not reimburse the customer for any installation charges passed on by thatyprovider to establis
142. d party releases the call MANUAL LINE SERVICE automatically places a call to the operator when the station user lifts the receiver off the switchhook MEET ME CONFERENCE allows conferees to hold a conference on a six party conference bridge by dialing a directory number at a specified time and can be accessed by 500 2500 type sets Business Sets Attendant Consoles and incoming trunks MEET ME CONFERENGE 30 allows conferees to hold a conference on a thirty party conference bridge by dialing a directory number at a specified time and can be accessed by 500 2500 type sets Business Sets AttendantConsoles and incoming trunks MULTIPLE APPEARANCE DIRECTORY NUMBER MADN allows a directory number that is assigned to more than one business set MADN groups can be comprised of up to 32 stations and can be configured in either a Single Call Arrangement SCA or a Multiple Call Arrangement MCA AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 42 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d MADN BRIDGING THREE WAY CALL enables a Multiple Appearance Directory Number MADN Single Call Arrangement SCA with bridging options to establish a three way call during a bridged state MADN AND CONFERENCE INTERACTION allow the following types of conference calls to be either answered or established by one party placed on hol
143. dard and advanced Centrex features 2 8 1 Business Set Interface Package 2 8 1 A Auto Answer Back 2 8 1 B Automatic Dial 2 8 1 C Automatic Line 2 8 1 D Automatic Line and Multiple Appearance Directory Number 2 8 1 E Busy Override 2 8 1 F Call Back Queuing 2 8 1 G Call Forward 2 8 1 H Call Park 2 8 1 1 Call Park Recall Identification 2 8 1 J Call Pickup Note Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the AR 15 11 connection of the services listed above unless ordered at the time initial service is established CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 14 Original Page 13 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 8 Business Set Feature Packages Cont d 2 8 1 Business Set Interface Package Cont d 2 8 1 K 2 8 1 L 2 8 1 M 2 8 1 N 2 8 1 0 Call Waiting Call Waiting Originating for Business Sets Dial Call Waiting for Business Sets Enhanced MADN Call Control Feature Code Access Group Intercom Group Intercom All Call Held Calls Individual Business Lines Individual Page from Group Intercom Intercom Last Number Redial Associated with Set Listen on Hold MADN and Conference Interaction MADN Cut off on Discounts Make Set Busy Make Set Busy Except Group Intercom Message Waiting fromMessage Desk Multiple Appearance Directory Number MADN On Hook Di
144. dyin Section 7 Grandfathered to existing customers at their present locations AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 8 PACKAGED SERVICES 4 SELECT PAK BUSINESS ASSIST SELECT 4 1 4 2 Conditions Select Pak Business Assist Select consists of the following features only Charges for other services offered by CenturyTel such as an access lines are in addition to this package rate Customers who subscribe to Select Pak Business Assist Select may choose any or all of the following services where available Caller ID Call Waiting Call Waiting ID Call Forwarding 3 Way Calling Rates Business Assist Per Line Select Pak Select Monthly Rate Residence 12 95 Monthly Rate Business 3 14 95 5 CALLER ID EXTRA The Company will offer a feature plan to residential customers who subscribe to Caller ID Call Waiting Call Waiting ID and Call Forwarding for a package price of 10 95 per month In addition all applicable nonrecurring charges will be waived 6 CALLER ID PLUS The Company will offer a feature plan to residential customers who subscribe to Caller ID Call Waiting and Call Waiting ID where available for a package price of 10 74 per month In addition all applicable nonrecurring charges will be waived 1 AR 15 11 Grandfathered to existing customers at their present
145. e based upon costs including a return and will be subject to approval by the Arkansas Public Service Commission The utility shall not be responsible for the through transmission of signals by customer provided equipment orSystems or forthe quality of or defects in such transmission or the reception of signals by customet provided equipment or systems CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 10 Original Page 1 CONCURRENCES 1 MESSAGE TOLL TELEPHONE SERVICE MTS 1 1 Rates The Company concurs in CenturyTel of Mountain Home Inc s Long Distance Message Telecommunications Service Tariff together with amendments and successive issues for the purpose of providing intrastate intra LATA message toll telephone service within the Company s service area within the State of Arkansas 2 INTEREXCHANGE PRIVATE LINE SERVICE 2 1 Rates The Company concurs in the private line service tariff of Southwestern Bell Telephone Company together with amendments and successive issues for the purpose of providing private line services and channels between the Company s service area and other areas within the Arkansas intrastate intraLATA jurisdiction 4 INTRASTATE ACCESS 4 1 AR 15 11 Rates Century Telephone of Northwest houisiana Inc concurs in the standard rules and regulations governing carrier access service as filed bythe Century Te
146. e to existing designations Where a 9 1 1 call is placed by the calling party via interconnection with an interexchange carrier or operator Service provider the Company cannot guarantee the completion of said calljtthe quality of the call or any features that may otherwise be provided with 9 4 1 Service Because the addresses of these service providers subscribers arefnot provided to the regulated telecommunications service providers the 9 1 1 Customer must obtain them directly In Selective Routing configurations where the central office does not provide ANI due to ANI failure garbled digits etc Default Routing will be utilized Frame Relay Access Device FRAD Service requires the third party record provider to furnish the 56k circuit CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 10 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 4 AR 15 11 Customer Obligations a Application for 9 1 1 Service must be executed in writing by each 9 1 1 Customer and must be accompanied by satisfactory proof of authorization to provide 9 1 1 Service in the exchanges where service is requested If application for service is made by an agent the Company must be provided in writing with satisfactory proof of appointment of the agent by the 9 1 1 Customer The 9 1 1 Customer is responsible for dispatching the appro
147. e NRC is applicable The NRC is also applicable for orders changing priority levels There is no charge to remove a TSP assignment Nonrecurring Charge Per Access Line Circuit 15 00 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 62 MISCELLANEOUS SERVICE ARRANGEMENTS 30 TELECOMMUNICATIONS SERVICES PRIORITY Cont d 30 7 30 8 AR 15 11 Rates and Charges Cont d Provisioning Priority There are two basic levels of priority provisioning Emergency provisioning priority E and Essential provisioning priority 1 2 3 4 or 5 1 Emergency Provisioning The Telephone Company will take immediate action tosprovide the requested service at the earliest possible date The Telephone Company will adjust its available resources to meet the customer s requested due date Restoration Priority Restoration Priority is a monthly ratemper access line and or circuit for the ongoing administration and maintenance of the TSP System This monthly rate only applies for all restoration circuits or lines Monthly Rate Per Access Line Circuit 5 00 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 63 MISCELLANEOUS SERVICE ARRANGEMENTS 31 RESIDENCE CUSTOMER REFERRAL PROGRAM 31 1 AR 15 11 Terms and Conditions Existing residen
148. e a call on hold in order to initiate a second call answer a waiting call consult privately with another party or return to the previously held call CALL MONITORING allows a supervisor to monitor an agent s activity by viewing that individual s Agent Status lamp The lamp always automatically reflects the agent s current status CALL OBSERVING allows a supervisor to observe agent ACD calls and non ACD calls on the data filed DSDN The feature automatically switches between calls as the agent moves between conversations on the two directory numbers CALL PARK enables a user to park a call against his her directory number The parked call can be retrieved from any station by first requesting Call Part Retrieve and then dialing the directory number of the station against which the call was parked CALL PARK BY ACD AGENT allows ACD agents to park calls she initial application for this feature is in the hospital environment CALL PARK RECALL IDENTIFICATION thisefeatureyenables a Electronic Business Set user to distinguish Call Park and Directed Call Parkecalls from other type of calls CALL PICK UP permits a station usef to answer incoming calls directed to another station within the same pick up group by dialing an access code CALL RETURN this feature allows the user to recall the last incoming call without having to know the telephone number of the caller Ifthe number is busy the customer hears a recorded message The call
149. e customer or property owner will pay an additional charge equal to the added cost or construction for dealing with the rock or other abnormal conditions encountered In the event the service lateral is togbe located beneath a sidewalk driveway parking lot patio and or beneath paved areas used for such purposes the property owner shall provide two inch conduit or larger in these areas Service to customers now being served from useful overhead service will be changed to buried service upon the customer s request andypayment to the Company for any excess cost it may incur in meeting the customers request and under the terms as outlined in Paragraph 2 4 1 above Underground Buried Service Entrance to Commercial Buildings Industrial Buildings Schools Multi Family Dwellings and Other Units not Specifically Covered in this Paragraph 2 5 1 2 5 2 The Company will do the necessary excavating trenching and backfilling and install the telephone wires or Cablesand related facilities subject to the terms in Subsection 2 2 of this Local Terms of Service Cost to the owner if any will be calculated by the Company based on conditions encountered during construction Underground Services Supplied from Underground Conduit Systems Located in Municipal Streets and Alleys Where service is supplied from existing conduit systems the property owner or customer shall make arrangements with the Company before installation of any underground
150. e not available the customer maybe required to pay an additional charge or to contract for service beyond the initial period or both 24 1 2 The total mileage is the sum of theirect route mileage from each point to its serving central office with fractional 1 4miles rated as full 1 4 miles for each two point segment of distance 24 1 3 Charges per cable pair route mileage Installation Move Monthly or Change Charge Rate 24 1 3 A First mile 35 00 150 of Business 1 Party 24 1 3 B Each additional 1 4 mile N C 1 00 24 1 3 C For each terminated segment where segments are permanently tied together combined mileage applies AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 48 MISCELLANEOUS SERVICE ARRANGEMENTS 24 CIRCUIT RENTAL 24 2 Local Loops For Foreign Exchange Not Covered Under Circuit Rental Above AR 15 11 24 2 1 24 2 2 24 2 3 The following rates apply when necessary facilities are available When facilities are not available the customer may be required to pay an additional charge or to contract for service beyond the initial period or both The total mileage is the sum of the direct route mileage from each point to its serving central office with fractional 1 4 miles rated as full 1 4 miles for each two point segment of distance Charges per cable pair route mileage Installati
151. e pair Installation Move Monthly or Change Charge Rate 23 2 1 A First mile 35 00 150 of Business 1 Party 23 2 1 B Each additional mile or fraction thereof N C 1 00 23 2 2 Alarm Circuit per cable pair where cable pair does not go through the local exchange central office 23 2 1 A First 1 4 mile 35 00 150 of Business 1 Party 23 2 1 B Each additional 4 mile or fraction thereof N C 1 00 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 47 MISCELLANEOUS SERVICE ARRANGEMENTS 23 ALARM CIRCUIT Cont d 23 3 Conditions 23 3 1 The customer will be required to furnish and maintain the circuit closing device and the wiring between this device 23 3 2 The customer shall indemnify and hold harmless and thereby release the Company from any and all legal or other expenses claims costs losses suits or judgments for damages or injuries to or deaths of persons or damages to or destruction of property arising in any way directly or indirectly by reason of any use by the customer of the facilities provided by the Company and not by the Company s gross negligence or willful misconduct 24 CIRCUIT RENTAL 24 1 Local Loop Rental Miscellaneous Including Private Line Voice Teletype Twx Data Metering Or Control Channels 24 1 1 The following rates apply when necessarynfacilities are available When facilities ar
152. e same location 7 3 1 B Business off premise extensions may be provided at a residence location of the s me customer where residence main station service is also provided 7 3 C Residence off premise extensions may be provided at the business location of the same customer where business main station service is also provided 7 3 1 D The provision of circuits required to connect main and extension service is subject to additional regulations and charges when in Off Premise Extension Line Mileage following 7 3 1 E The number of extension instruments which may be permitted with any main station is limited to such as in the judgment of the Company will not interfere with the efficient operation of the service 7 3 1 F Extension service provides the capability of originating or receiving calls from equipped locations in addition to the location of the main station 7 3 1 G In connection with party line service extension stations or extension access locations must be located on the same premises as the main station AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 19 MISCELLANEOUS SERVICE ARRANGEMENTS 7 INTRAEXCHANGE LOCAL CHANNELS Cont d 7 4 Off Premise Extension Line Mileage 7 4 1 General 7 4 1 A The basic rate for extension service PABX stations key stations and Centrex stations are for such stations which are loca
153. eatures per line station 0 40 Five or more features per line station 0 30 2 3 2 Additional and Changes to Individual Station Features Nonrecurring Charge Feature Additions Changes Per Station 8 00 Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 5 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 4 Individual System Features Monthly 24 36 48 60 Rate Months Months Months Months 2 4 1 Meet Me Conference 6 30 00 25 00 20 00 15 00 10 00 2 4 2 Station Controlled Conference 6 30 00 25 00 20 00 15 00 10 00 2 4 3 Meet Me Conference 30 60 00 50 00 40 00 30 00 20 00 2 4 4 Station Controlled Conference 30 60 00 50 00 40 00 30 00 20 00 2 4 5 DISA 12 00 10 00 9 50 9 00 8 50 2 4 6 SMDI 125 00 110 00 105 00 100 00 90 00 2 4 7 Customer Data Change 370 00 320 00 270 00 220 00 170 00 2 4 8 Customized Dialing Plan N A N A N A N A N A 2 4 9 Authorization Codes 2 00 2 00 2 00 2 00 2 00 2 4 10 Trunk Answer Any Station 1 55 N A N A N A N A 2 4 11 Night Service 1 55 N A N A N A N A 2 4 12 Do Not Disturb Hospital 50 00 40 00 30 00 20 00 10 00 2 4 13 Network Speed Calling per
154. ed in their own name Where a switching device is provided to disconnect a secretarial line from the answering equipment additional mileage charges may apply The customer indemnifies the Telephone Company against and holds the Telephone Company harmless from any and all losses claims demands causes of action damages costs of liability in lawsor in equity of every kind and nature whatsoever including without limiting the generality of the foregoing losses claims demands causes of action damages costs of liability for 1 libel slander invasion of rights of privacy or 2 failure in transmitting receiving or delivering messages over the facilities of the Telephone Company and ornconnecting companies arising directly or indirectly from any act or omissiOmof the customer or of any third party while using or attempting to use service and or equipment provided by the Telephone Company and not caused by the Company s gross negligence or willful misconduct In accordance with the provision of the General Terms and Conditions section of this Local Terms of Service dealing with use of service residence service extended to or terminated at answering bureau locations will be reviewed to insure that the use of such service is not for business purposes Otherwise the customer patron will be required to contractfor business individual line service CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Ark
155. eferential list the hunt will proceed to the entire hunt group PRIVACY RELEASE CONFERENCE CONTROL REPEATED ALERT FOR EBS this feature enhances the Multiple Appearance Directory Number MADN feature by providing more flexibility for conferencing capabilities QUERY TIME KEY provides the current time and date on a Business Set display QUEUE SLOTS IN EXCESS OF 30 PER SLOT same definitionas Queuing QUEUING may optionally be used when all stations inva hunt group are busy When this occurs a call is placed into a queue The call remains in the queuepuntil an idle station is located Up to ten calls can be in queue for a Multiline Hunt Group Queuing cannot be provided for Preferential Hunt groups or Series Completion groups QUEUE STATUS LAMPS enable supervisors to determine which ACD groups need help and whether additional agents or a redistribution of agent positions is required to handle incoming calls more efficiently REGULAR HUNTING OR LINEAR HUNTING is performed in a sequential fashion across all members of a Multiline Hunt Group The search for an idle station starts with the pilot number If the first station is busy thesgroup is sequentially hunted until an idle station is found If there are no idle stations available the caller receives a busy signal REPEATED ALERT FOR EBS ELECTRONIC BUSINESS SETS a data filled line option that generates a series of upto seven warning tones on an active EBS alerting the EBS
156. egins it proceeds in a circular manner until an idle station is found VARIABLE WRAP UP TIME enables the ACD customer to establish a predetermined interval between an agent completing one call and receiving the nextone VOICE DATA PROTECTION allows a station user tosinhibit intrusion features such as Call Waiting and Operator Verification which are directed to that line when itis busy WARM LINE provides a time out option withseither Direct Connect Service or Manual Line Service The time out interval may be set at 1 to 14 Seconds During the time out interval a station user will receive normal dial tone and can originate calls However after the time out interval expires a call is automatically set up and routed to the specifiedidestination WAKE UP SERVICE provides remindercall service for Centrex customers WATS TERMINATION CHARGES charges that a Centrex customer receives when an OPX terminates into their Centrex grop AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 15 Original Page 1 CUSTOM CALLING SERVICES 1 GENERAL REGULATIONS 1 1 AR 15 11 Custom Calling Service consists of one or more of the following features which provide special kinds of customer controlled communications features on individual service lines Custom Calling Service is available only through central offices which at the Company s option are ap
157. ement for New and Overflowed Calls Night Service Recorded Announcement and Forward Overflow Enhancement Overflow of Enqueued Call to Directory Number CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 14 Original Page 18 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 9 AR 15 11 Digital Automatic Call Distribution ACD Cont d 2 9 4 A Standard Feature Packages Cont d 2 9 4 A 2 ACD Supervisor Position Feature Package This package provides supervisory positions equipped with Electronic Business Sets with the features and capabilities necessary to manage and supervise the performance of ACD agent positions and includes the following features Call Monitoring Call Observing ACD Observe Agent Three Way Calling Agent Status Lamp Call Agent Key Display Queue Status Key Observe Agent Key Agent Key Call Supervisonand Answer Agent Keys Controlled Interflow Display Agents Summary Key Emerg ncy Key Backup Extended Agent Observe Forced Agent Availability Multistage Queue Status Display Queue Status Lamps Supervisor Control of Night Service CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 14 Original Page 19 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 9 AR 15 11 Digital Automatic Call Distribution ACD Cont d
158. equipment must meet all applicable federah and state registration or certification standards The Company reserves the right to refuse attachments if the Company determines that said attachments will degrade the 9 1 1 Service ordered by the 9 1 1 Customer Company facilities Ormotherwise affect its telephone operations The Company shall not be liable for amy civil damages whether in contract tort or otherwise caused by an act or omission of the Company in the good faith release of information not in the public ecord including nonpublished or nonlisted subscriber information to Emergency Response Agencies responding to calls placed to a 9 1 1 Service or Host Providers using such information to provide a 9 1 1 Service The Company shall haVesno liability whatsoever to any person arising from its provision of or failure to provide 9 1 1 Service to any subscriber to a non regulated telephone service e g shared tenantiservice or non regulated Voice Over Internet Protocol It is the obligation of the 9 1 1 Customer to answer respond to transfer terminate dispatch omarrange to dispatch emergency services or otherwise handle all 9 1 1 telephone calls thatvoriginate from telephones within the 9 1 1 Customer s service area Neithenthe 9 1 1 Customer nor the Company shall have any responsibility for 9 1 1 calls that carry foreign dial tone whether they originate within or outside of the 9 1 1 Customer s service area or for foreign or unre
159. er month Each additional 1 4 mile or fraction thereof 1 00 per month 7 4 2 B Between buildings on different premises within the same exchange 1st quarter mile or fraction thereof 2 00 per month Each additional 1 4 mile or fraction thereof 1 00 per month 7 4 2 C In different exchanges Connecting company mileage charges apply 7 5 Signaling Equipment Mileage 7 5 1 Rates 1st quarter mile or fraction thereof 2 00 per month Each additional 4 mile or fraction thereof 1 00 per month 8 Reserved for Future Use 9 Reserved for Future Use 10 Reserved for Future Use AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 22 MISCELLANEOUS SERVICE ARRANGEMENTS 11 TONE DIALING SERVICE 11 1 General 11 1 1 Tone Dialing Service is provided for the origination of telephone calls through the use of a pushbutton tone pad rather than a standard rotary dial 11 1 2 Tone Dialing Service requires special central office equipment and will be provided only from Central Offices where facilities are available 11 2 Rates 12 EMPLOYEE TELEPHONE SERVICE The same general terms and conditions are applicable to employees and retirees of the Company as are applicable to the general public Certain telephone services will be furnished to Company employees and Company retirees at reduced rateS as_ authorized by Company practices and pro
160. er to share in the use of the customer s business telephone service All arrangements regarding service must be made by the customer LINE CONNECTION Installation of facilities provided by the Company for a circuit from the central office to the standard network interface inclusive LOCAL EXCHANGE The area in which a customer can complete calls from his station to other stations within a specified area without payment of long distance charges LOCAL PRIVATE LINE A non switched Voice Grade Service providing analog voice frequency transmission capability in the nominal frequency range of 300 to 3000 Hz The service is located wholly within an exchange furnished for the customer s own use for communication or signaling between points on that line AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 3 Original Page 3 DEFINITIONS LOCAL SERVICE The area within which telephone service is furnished under a specific schedule or rates This area may include one or more exchanges without the application of toll charges LOCAL SERVICE AREA The area within which telephone service is furnished under a specific schedule of rates This area may include one or more exchanges without the application of toll charges MEASURED SERVICE A local service for which charges may be based upon frequency time of day duration and distance MESSAGE A completed custo
161. ers with discounts when the customer subscribes to CORE CONNECT under a one two or three year term agreement Any CORE CONNECT line s added subsequent to establishment of a TDP must be added under a separate TDP commitment period The rates and discounts in effect when customers subscribe to CORE CONNECT under a TDP will apply until expiration of that TDP GORE CONNECT lines that are subsequently added under a separate TDP will receive the rates in effect when those lines are added Upon expiration of a TDP the TDP discounts specifiedsin 10 5 following will expire and the customer will be charged atsthe then prevailing monthly rate If the customer renews the TDP or signs up for a new PDP the rates then in effect will apply for the new or renewed TDP If the Company terminates Service for cause or if the customer discontinues the service in whole or in part without cause prior to the expiration date no termination liability charges will apply for the regulated portion s of CORE CONNECT However if customers remove any of the qualifying services prior to the TDP expiration date the remaining components of CORE CONNECT will be converted to ala carte rates and thA DP discount will not apply CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 17 PACKAGED SERVICES 10 CORE CONNECT Cont d 10 4 Application of Rates 10 4 1 The monthly
162. ertificated to provide service in the local exchange area Notwithstanding any other provisions of this Local Terms of Service or other tariffs previously filed by the Telephone Company the Telephone Company shall have no obligation to connect or to continue to provide local exchange access service to any customer or potential customer who is providing or intends to provide local exchange service through resale or other similar arrangements This provision iS lt in specific compliance with the directives of Order No 2 in the Public Service CommissionsDocket No 84 213 U 16 1 2 The Company shall continue to provide access service to PBX s being used by hospitals motels hotels etc whose patients or patrons are transitory and cannot realistically be customers for local exchange access service themselves 16 1 3 Sharing arrangements for PBX s and other similar equipment between parties will not be prohibited provided however each_ individual gt party obtains local exchange access service from the Company 17 TERMS OF PAYMENT A customer s bill is payable upon r ceipt andis due not less than 14 days after the date the bill is mailed AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 1 LOCAL EXCHANGE SERVICE 1 ACCESS LINE RATES Exchange Springhill 1 1 The charges quoted in the schedule below are for the period of one month paya
163. ervice other than Company acts or omissions in the design development installation maintenance or provision of any aspect of 9 1 1 Service other than an act or omission constituting gross negligence or willful misconduct However in no event shall the Company s liability to any person corporation or other entity for any loss or damage exceed an amount equal to the prorated allowance of the rate for the service or facilities provided to the 9 1 1 Customer for the time such interruption to service or facilities continues after notice by the 9 1 1 Customer to the Company No allowance shall be made if the interruption is due to the negligence or willful act of the 9 1 1 Customer CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 13 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 5 AR 15 11 Liability Cont d The 9 1 1 Customer shall indemnify and hold harmless the Company from any damages claims causes of action or other injuries whether in contract tort or otherwise which may be asserted by any person business governmental agency or other entity against the Company as a result of any act or omission of the Company or 9 1 1 Customer or any of their employees directors officers contractors or agents except for Company acts of gross negligence or willful or wanton misconduct in connection with designing developin
164. es for lines and key trunks in a hunting arrangement a k a rotary line service or rotary access service that would otherwise apply as an incremental charge are also included in the rates specified herein Customers will not incur service charges or other nonrecurring charges when switching existing basic business line service to CLVP Nonrecurring charges and or Service Charges will apply as specified in applicable CenturyLink tariffs guidebooks schedules and or local terms of service documents Nonrecurring charges may be waived if customer movessfuture services from another telecommunications service provider toplines under the CLVP However such subsequently moved lines will not affect the tier and monthly discount level established upon execution of this agreement Qualifying services may be aggregatedyacross the entire CenturyLink Incumbent LEC service territory to determine the applicable Tier based on total number of lines The monthly rate s in effect foreach service location upon execution of a CLVP agreement will apply for the duration ofthe term commitment period and are not subject to Company initiated rate increases At the end of the initiah CLVP term commitment period the CLVP term will automatically renew for up to two consecutive renewal periods unless either party provides thirty days written notice of its intention not to renew or Customer executes a new CVP agreement Each renewal period will be equal to the initial
165. es necessary to send an MIS data_stream to a customer premises processor The ACD MIS feature package combined with the customer premises MIS processor enables the generation of both near real time displays and historical reports of agent and call center performance ACD comes with the following feature jpackages as standard for the system and all supervisor and agent positions CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 14 Original Page 17 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 9 AR 15 11 Digital Automatic Call Distribution ACD Cont d 2 9 4 A Standard Feature Packages 2 9 4 A 1 Call Processing Control Feature Package This feature package provides ACD system features for the basic operation call distribution and call queuing capabilities that enable Centrex Lines with Electronic Business Sets EBS to act as ACD answering positions The following features are included in this package Abandoned Call Clearing Agent Queue Attendant Console to ACD ACD Directory Numbers Secondary Directory Number Key Automatic Overflow 30 standard queuing Call Delay Announcement Call Source Identification Incoming Call Queue Music on Delay Night Treatment Not R ady Key Ring Threshold ACD Call Transfer with Time ACD Multistage Queue Status Refresh ACD Overflow of Enqueued Calls CalhForcing Forcing Announc
166. eyselected and generally result in additional charges as specified in paragraph 2 3 4 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 2 2 2 1 AR 15 11 DIGITAL CENTREX SERVICE RATES AND CHARGES 2 1 1 Centrex Line Rates The monthly rates for Centrex lines specified in paragraph 2 1 2 below in this section include the following standard features 2 1 1 A Business Group Automatic Identified Outward Dialing 2 1 1 B Call Forward Busy Line 2 1 1 C Call Forward Don t Answer 2 1 1 D Call Forward Variable 2 1 1 E Call Forwarding Incoming Only 2 1 1 F Call Forwarding Within Group Only 2 1 1 G Call Forwarding Distinctive Ringing 2 1 1 H Call Hold 2 1 1 1 Call Park 2 1 1 J Call Pickup 2 1 1 K Call Transfer 2 1 1 L Direct Inward Dialing 2 1 1 M Direct Outward Dialing 2 1 1 N Distinctive Alerting 2 1 1 0 DTMF Signaling 2 1 1 P Fully RestrictedjLine 2 1 1 Q Hunting 1 RegularHunting 2 _ ircle Hunting 3 Preferential Hunting 4 Series Completion 2 1 1 Rie lntercom Dialing 2 1 48 MessageWaiting from Message Desk 2 1141 _Semi Restricted Line 2 1 1 Uy Speed Call 8 2 1 1 V Standard Dialing Plan 2 1 1 W Three Way Calling 2 1 1 X Toll Restriction CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 3 DIGITAL
167. fficial or unofficial capacity for the loading or updating of any PS database records Neither the Company nor the 9 1 1 Customer will be responsibleffor the accuracy of the PS End User s ALI Record information beyond assigningsthe correct ESN and PSAP ID from the MSAG and in transmitting each record as received from the PS Provider to the PSAP attendant s display upon receipt of a 9 1 1 call from the PS End User CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 32 ENHANCED EMERGENCY NUMBER SERVICE E 911 C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 5 AR 15 11 Liabilities Cont d d Terminal equipment at the 9 1 1 Customer s sites that is used in connection with PS 9 1 1 Service whether such equipment is provided by the Company or the 9 1 1 Customer shall be configured so that it is unable to extract any information from the database other than as it relates to an emergency call Any information obtained from the database in connection with an emergency call shall be used solely for the purpose of answering handling and responding to emergency calls in a manner consistent with the nature of the emergency Any permanent record associating a PS End User telephone number withshis her name or address shall be secured by the 9 1 1 Customer and disposed of in aamanner that will retain the security The PS Provider agrees to release i
168. g adopting implementing maintaining or operating any aspect of the 9 1 1 Service or for releasing subscriber information including nonpublished or unlisted information in connection with the provision of the 9 1 1 Service d The Company shall not be liable or responsible for any indirect incidental consequential punitive special or exemplary damages associated with the provision of the 9 1 1 Service when anyp9 1 1 call originates from a system or line which makes the provision of specific location information impossible to provide for technical reasons These technical reasons can include but are not limited to technical inability to provide subscriber information associated with multi party lines roaming Voice Over Internet Protocollines Voice Over Internet Protocol lines not converted to Public Switched Network protocols or private telecommunications services such as PBXS or shared tenant services and calls originating over Centrex lines especially but not limited to those private telecommunications service that use Directimward Outward Dialing DIOD numbers e The Company accepts no responsibility for obtaining and providing subscriber record information from private telecommunications systems such as PBXs or shared tenant servicesyunless provided to the Company by a PS Provider pursuant to the terms of the Private Switch 9 1 1 Service tariff or any individual case basis contract At the rates set forth herein the
169. g an outbound line is manually selected usually by pushing a button on the handset rather than being selected automatically usually by dialing 9 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 7 LOCAL EXCHANGE SERVICE 9 CENTURYLINK LINE VOLUME PLAN CLVP Cont d 9 2 Regulations Cont d b CLVP Feature Package consisting of Customer s choice of any of the following features where offered is available in conjunction with any qualifying service Caller ID includes Anonymous Call Rejection where available Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Three Way Calling Three Way Calling with Transfer Not currentlysavailable Call Return Distinctive Ring Message Waiting Indicator Voicemail The terms and conditions for qualifying Services and optional features apply as specified in applicable CenturyLink tariffs guidebooks schedules and or other local terms of service documents unless stated otherwise herein CLVP rates are based Online volume and a term commitment period of two three four or five years Customers may not have more than one CLVP tier and term commitment p riod in effect across all CenturyLink service locations except as described in following Rates for qualifying services at new service lo
170. g losses claims demands causes of action damages costs of liability for 1 libel slander invasion of rights of privacy or 2 failure in transmitting receiving or delivering messages over the facilities of the Telephone Company and or connecting companies arising directly or indirectly from any act or omission of the customer or of any third party while using or attempting to use service and or equipment provided by the Telephone Company and not caused by the Company s gross negligence or willful misconduct Installation Monthly Move or Charge Change Charge 20 4 4A Central Office Bridging Arrangement Basic Unit includes first two trunk equipment Additional Trunk Equipment each limit three additional trunks Monthly charges will be based on cost of equipment times the company s annual carrying charges divided by twelve Installation will be based on cost plus applicable Service Connection Charge Service Charges AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 41 MISCELLANEOUS SERVICE ARRANGEMENTS 21 SWITCHED DATA SERVICE 21 1 General 21 1 1 21 1 2 21 1 3 Switched Data Service is a usage sensitive digital central office switched service designed to provide access connectivity for data transport to users who do not require full time point to point dedicated services This service provides f
171. g up or flashing the switchhook CALL WAITING ORIGINATING FOR BUSINESS SETS enhances Call Waiting Originating CWO by allowing the user to assign Call Waiting to a directory numberof a business set CALLED NAME NUMBER DISPLAY provides displayeof the directory number the caller dialed and the associated ACD group name It also allows ACD agents to identify the called ACD group and to appropriately answer and process the call CALLER ID this feature allows viewing the numberor name of a caller before answering the call It requires either a display telephone or a smalhdisplay until which connects to the telephone CALLER ID PLUS the feature allows viewing thenumber and name of a caller before answering the call It requires either a display telephone or aismall display unit which connects to the telephone CANCEL CALL WAITING allows a station user on a per call basis to deactivate Call Waiting by dialing an access code CENTREX ACS FEATURE PACKAGE consists of Caller ID Caller ID Plus Call Return Repeat Dial and Call Trace CIRCLE HUNTING allows calls directed to busy stations in the middle of the hunt group to search through to the end of the hung group and then return to the beginning of the hunt list in search of an idle station The caller is connected to the first idle station encountered AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015
172. ge shall be the greater of 4 or 7 on the entire unpaid balance AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 13 Original Page 3 CHARGES RELATED TO CUSTOMER ACTIVITY 9 RECONNECTION FEE 9 1 Customer s service may be suspended for failure of the customer to pay charges for toll and or local service 9 2 Service will be reconnected upon payment of all past due charges and a charge for reconnection will be made Service will be connected in accordance with the General Service Rules 9 3 If service is not reconnected within 7 days after suspension for nonpayment the account may be terminated by the Telephone Company without further notice to the customer 9 4 Rates 9 4 1 Reconnect existing service each accountgprovided equipment is utilized without change in type or location 9 4 1 1 Private Lines a reconnection charge Of a Service Ordering Charge and a Central Office Line Connection Charge will apply 9 4 1 2 Party Lines a reconnection charge of a Service Ordering Charge Premise Visit Charge and Central Office Line Connection Charge will apply Reference Section 7 4 2 1 4 2 2 and 1 2 3 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 13 Original Page 4 11 12 1 CHARGES RELATED TO CUSTOMER ACTIVITY INTEREST CHARGE ON
173. ges per FX WATS Termination Charges per line Wats Simulated Facility Group Arrangements Each OutWATS Simulated Facility w Facility Group Automatic Flexible Routing Overflow Hunting Arrangement Rearrangements and Changes to Simulated Facilities and Routing Patterns Tie Line Termination Charges T1 Termination Charges per channel OPX Termination Charges per OPX FX Termination Charges per FX WATS Termination Charges per line Wats Simulated Facility Group Arrangements Each OutWAYS Simulated Facility w Facility Group Automatic Flexible Routing Overflow Hunting Arrangement Rearrangements and Changes to Simulated Facilities and Routing Patterns Monthly Rate 20 00 20 00 20 00 20 00 20 00 20 00 20 00 Nonrecurring Charge 10 00 30 00 24 00 Normal OutWATS rates measured time or full business day will be charged for OutWATS calls Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 14 Original Page 12 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 8 Business Set Feature Packages This feature package in conjunction with Electronic Business Sets EBS provides for single key access to the following list of stan
174. h charges are made on a per tnit basis TOUCH CALLING TONE DIALING lt TOUCHTONE U TOUCH DUAL TONE MULTI FREQ Where central office facilities are available a typesof high speed address signaling dialing in which buttons in a bank of twelve can be depressed to five one of a group of audio tone pairs for signaling directly over the circuit TRUNK LINE A telephone circuit between two central offices or between a private branch exchange and a company central office UTILITY FACILITIES Includes all lines right or way installed equipment and buildings directly used in providing service to customers AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 4 Original Page 1 GENERAL TERMS AND CONDITIONS 1 APPLICATION OF GENERAL TERMS AND CONDITIONS 1 1 2 1 2 2 The general terms and conditions contained herein apply to intrastate service and facilities furnished within Arkansas by Century Telephone of Northwest Louisiana Inc hereinafter referred to as the Company subject to the jurisdiction of the Arkansas Public Service Commission the Commission When services and facilities are provided in part by the Company and in part by other companies the terms and conditions of the Company apply to that portion of the service or facilities furnished by it In the event of a conflict between any rate rule regulation Orprovisio
175. h service Each customer will be entitled to the credit one time per service The Satisfaction Guarantee Program only applies tOmservices provided under the regulations and rates specified in this Local Terms of Service and does not apply to services offered under a separately negotiated contract The Telephone Company is notgliable for any outage damages or inconvenience encountered by the customer when switching to an alternative local service provider CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 66 MISCELLANEOUS SERVICE ARRANGEMENTS 33 COMPETITIVE RESPONSE PROGRAM S 33 1 5 10 Bill Credit Offer AR 15 11 Existing business customers may be eligible for consecutive bill credits when they contact the Company to inform them that they have received a better priced offer for the same or comparable service s from a competitor or when they contact the Company to disconnect service s and agree to retain their service s with the Company To be eligible the customer must be subscribed to any business local exchange service and must agree to retain the service s for one year after receiving the bill credit Eligible customers who are subscribed to any local exchange serviceswill receive a 5 00 per line bill credit for six months when they agree to retain their service s for a minimum of twelve additional months or will receive a
176. he Company shall intercept all calls to the listed number until the next directory is published In such case and in case of an error in or omission of the name listing of a customer the correct listing and number shall be available from the intercept operator and through directory assistance The liability of the Company for an error oromission in its telephone directory or for error or omission on intercept service shall not exceed the amount of actual damage suffered and in no event shall it exceed an amount equal to the local exchange service charge to the customer for the listed servicesfor the period during which the directory containing the error or omission is the last published directory of the exchange 12 ALTERATIONS The customer agrees to notify the Company promptly whenever alterations or new construction on premises owned or leased by him necessitate changes in the Company s facilities and the customer agrees to pay the Company s current charges for such changes 13 NATURAL DISASTER RELIEF FOR CUSTOMERS In situations where customers telecommunications services are interrupted by natural disasters the Company may offer alternative telecommunications services to customers in the immediate affected area and waive otherwise applicable charges for those services The availability and details of the offers including but not limited to the maximum duration of the offer or waiver of any applicable charges will be determined by
177. he Company to change a customer s bill payment due date at the customer s request to coincide with or follow the customer s receipt of income as listed below Customers who qualify under this plan and pay by the new date will not be considered late on their payment Availability 16 2 1 Customers whose income checks from any of the sources listed below which are not normally received by the regular bill due date are eligible to apply for an extended due date Qualifying income sources are as follows 16 2 1 A Persons receiving Aid to Families with Dependent Children AFDC or Aid to the Aged Blind and Disabled AABD 16 2 1 B Persons receiving Supplemental Security Income SSI or 16 2 1 C Persons whose primary source of income is Social Security or Veterans Administration disabilitysor retirement benefits Application 16 3 1 Customers may become plan participants upon written application to the Company When a customer applies for anextended due date the Company will explain the policy and give the explanation to the customer in writing 16 3 2 After acceptance of a customer by the Company as a participant in the Extended Due Date Plan the Customer shall supply to the Company the date on which his monthly income is received check receipt date and the Company will make this information a permanent part of the customer s record CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas E
178. he General Terms and Conditions section of this Local Terms of Service as well as the Rules adopted by the Commission also apply when the customer elects to provide his own equipment 2 RESPONSIBILITY OF CUSTOMER 2 1 2 2 AR 15 11 An access line customer must subscribe to and be capable of providing operation for sufficient quantities of access lines to provide adequate access to his customer provided equipment in accordance with accepted communications industry standards Upon notification from the Company that the customer provided equipment is causing or is likely to cause harm to any person or the system or thatsuch equipment is causing or likely to cause interference with the system the customer shall make such change as is necessary to remove such harm or interference Failure to make suchichange will result in suspension of service in accordance with Rule 6 01 and 6 04 of the Commission s General Service Rules until such change is completed to the satisfaction of the Company Any connection of equipment by a customer to the facilities of the Company that is not made in accordance with the standards set forth in the most current issue of the American National Standard Institute s National Electrical Safety Code and or the NationalsElectrical Code shall be deemed likely to cause harm CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 9 Original Page 2
179. he applicant for service is located outside the base rate area underground buried facilities will be furnished by the Company at charges to the customer s forall onstruction costs in excess of seven 7 times the annual anticipatedtocal exchange revenue 2 2 4 The material and labor forces necessary to build underground buried telephone facilities are seldom immediately available therefore it is imperative that the maximum advanced request for underground buried facilities be made This advance notice is also necessary for joint engineering and construction coordination with other utilities CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 8 Original Page 7 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 2 UNDERGROUND BURIED INSTALLATION PLAN Cont d 2 3 Underground Buried Feeder and Distribution Facilities for New Residential Subdivision and Mobile Home Parks AR 15 11 2 3 1 Developments must be divided into established and defined lots with plat plans showing dimensions In large subdivisions fifty lots or more the subdivision may be divided into sections of approximately twenty five lots for the installation of underground buried facilities 2 3 1 A The development of the subdivision will be carried out in an orderly and progressive manner section by section andscoordinated with the installation of underground buried telephone fa
180. he expressed desire of the applicant the principles specified in Section 2 following are also applicable Underground Service Entrances Underground service entrances may be provided at the customer s request as specified in Subsections 2 4 2 5 and or 2 6 following in this section CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 8 Original Page 4 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 1 CONSTRUCTION CHARGES Cont d 1 6 AR 15 11 Special Type of Construction When a special type of construction other than those preceding is desired by a customer or where the individual requirements of a particular situation make the construction unusually expensive the customer is required to bear the excess cost of such construction Any special maintenance expense that may from time to time occur will be borne by the customer except that maintenance of buried service wire including associated trenching where required will be at the expense of the Company Rearrangements of Existing Plant When the Company is requested to move or change existing plant fon which no specific charge is quoted in this Local Terms of Service the person at whose request such move or change is made may be required to bear the costs incurred Construction Required for Temporary Service When construction is required for temporary service and there is no immediate pr
181. hed at the rates contained in this Local Terms of Service section provided the necessary facilities and equipment are available Where the facilities and or equipment are not available and extraordinary facility costs equipment costs special operating expenses and or special considerations are incurred in making such service available the customer may be required to pay an additional charge to cover all or a portion of such unusual expenses or be required to contract for service beyondthe initial period or both The use of the service is limited to the customer and his employees If any such customer to this service is found to be transferring or transmitting messages for parties other than authorized above in the normal exchange area such customer andsforeignsexchange business office shall be notified that the practice must be discontinued_or the foreign exchange service may be terminated ten 10 days after the date of such notice Mileage Measurements Interexchange mileage is the V and H Coordinate Miles between the toll rate centers of the two exchanges involved For that portion of the interexchange channel facilities furnished by another telephone company between toll rateycenters of the two exchanges involved the interexchange channel facility mileage chafg siofssuchicompany will apply CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 11 Original Page 3
182. here special construction has been started prior to the cancellation a charge equal to the cost incurred in the Special construction less net salvage applies Installation or special construction for a customer is considered to have started when the Company incurs any expense in connection with the installation which would not otherwise have been incurred CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 4 Original Page 3 GENERAL TERMS AND CONDITIONS 7 MINIMUM CONTRACT PERIOD 7 1 7 2 Except as specified elsewhere in this Local Terms of Service the minimum contract period is one month from the date service or additions to service are established and the minimum charge is the authorized rate for one month For purposes of rate administration each month is considered to have thirty 30 days The Company may require a contract period longer than one 1 month at the same location in connection with unusual construction necessary to meet the specific demands for service 8 CUSTOMER TERMINATION OF SERVICE 8 1 8 2 The customer may terminate service prior to the expiration of the initial contract period after giving notice to the Company pursuant to Rule 6 20 of the Commissions General Service Rules The customer will be liable for all charges for the full initial contract period plus all charges due for toll or other services which have been fur
183. his section of the Local Terms of Service DID numbers furnished herein are not entitled to free directory listings Customer provided switching systems must be arranged by the customer to provide for the intercepting of assigned but unused numbers CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 31 MISCELLANEOUS SERVICE ARRANGEMENTS 18 DIRECT IN DIALING DID TO ELECTRONIC OR SPECIAL PABX SERVICE Cont d 18 2 Rates Note AR 15 11 18 2 1 18 2 2 In central offices that are not equipped with a digital switch or where the installation of DID service requires special rearrangement of central office switching equipment such service will be offered at the following rates and charges Monthly Installation Termination Rate Charge Charge 18 2 1 A Direct In Dialing Service for 1st 100 DID Numbers 317 25 475 00 7 600 00 Each additional 100 DID Numbers 74 25 110 00 1 800 00 In central offices equipped with digital switching and where facilities permit DID services will be offered at the following rates and charges Monthly Installation Termination Rate Charge Charge 18 2 2 A Each group of 20 DID numbers 40 00 60 00 1 000 00 The above rates and charges are in addition to the rates and charges for PBX trunks and other services or facilities with which this service is associated CenturyTel of Northwest Louisiana In
184. iary of CenturyLink Inc cannot be used by another party without authorization CENTURYLINK CORE CONNECT SIMPLE CHOICE RULES EXEMPTIONS Century Telephone of Northwest Louisiana Inc does not currently have any ules exemptions from the Arkansas Public Service Commission AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 2 Original Page 1 MAPS AND LEGAL DESCRIPTIONS 2 DESCRIPTION OF EXCHANGE SERVICE AREA 2 1 2 2 AR 15 11 Springhill Exchange Beginning at the NW corner of section 13 T19S R24W the same being the center line of Lake Erling in LaFayette County Arkansas Thence in a southerly direction following the path of said lake for a distance of approximately 3 miles to the SE corner of the NW 1 4 of the SE 1 4 of Section 30 T19S R23W Thence east along the south line of said NW 1 4 SE 1 4 for approximately 4 miles to the SE corner of the NW 1 4 of the SE 1 4 of Section 26 T19S R23W in Columbia County Arkansas Thence south 1 2 mile to the SE corner of the NW 1 4 of the NE 1 4 of Section 35 T19S R23W Thence east along the south line of said NW 1 4 NE 1 4 for 1 1 4 miles to the NE corner of the SE 1 4 of the NE 1 4 of Section 36 T19S R23W Thence north for approximately 3 4 mile to a point being approximately the center of the west line of Section 30 T19S R22W Thence turning easterly along the centerline of said Sect
185. ich purchases Company services under this Local Terms of Service must agree to abide by thesterms and conditions which relate to the protection of the Company provided information The 9 1 1 Customer of any connecting company utilizing purchasing Company information shall take all reasonable efforts to safeguard the proprietary nature ofyCompany provided information including but not limited to 1 All 9 1 1 Customer equipment system software and databases must be located in a secure area within a PSAP s office operations to prevent unauthorized personnel fromeaccessing confidential information 2 The 941 1 Customer shall agree to indemnify save and hold the Company harmless from any and all claims for injury or damage of any nature by an person arising out of or relating to the 9 1 1 Customer s unauthorized use of Company provided subscriber information which information is to be used solely for the purpose of providing 9 1 1 Service CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 12 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 4 5 AR 15 11 Customer Obligations Cont d g Any terminal equipment used in connection with 9 1 1 Emergency Telephone Service shall be configured to restrict the 9 1 1 Customer from removing and or changing the data provided by the Company Equipment used in conjunction
186. ies under this Local Terms of Service shall be excused by labor disputes governmental orders civil commotions acts of God and other circumstances beyond the Company s control Subject to the interruption and outage allowance provisions of the Commission s General Service Rules Defacement of Premises No liability shall attach to the Company by reason of any defacement or damage to the customer s premises resulting from the existence of the Company s facilities on such premises or by the installation or removal thereof when such defacement or damage is not the result of the negligence or willful act of the Company or its employees CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 4 Original Page 6 GENERAL TERMS AND CONDITIONS 15 LIABILITY OF THE COMPANY Cont d 15 4 15 6 15 7 AR 15 11 The Company s liability if any for its gross negligence or willful misconduct is not limited by this Local Terms of Service With respect to any other claim or suit by a customer for damages arising from errors or omissions in the making up or printing of its directories or in accepting listings as presented by customers or prospective customers the Company s liability if any shall not exceed the amount paid for local exchange service during the period covered by the directory in which the error or omission occurred as more specifically addressed in the sec
187. ine Service is available only with residence service excluding foreign exchange service 8 2 3 Lifeline Service is limited to one line per household at the customers primary residence 8 2 4 The named subscriber to the local telecommunications service one or more dependents of the named subscriber to the local telecommunications service and or a member of the named subscriber s household to the local telecommunication service must particGipatein one of listed assistance programs to qualify for Lifeline The federal and state credits are applied to the Local Service bills for qualified residential recipients of Supplemental Security Income SSI Supplemental Nutrition Assistance Program SNAP formally known as Food Stamps Medicaid Federal Public Housing Assistance or Section 8 Low Income Home Energy Assistance Program LIHEAP National School Lunch Program Free Lunch Program Temporary Assistance to Needy Families TANF or if the Consumer s household income is at or below 135 of the federal poverty guidelines CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 5 LOCAL EXCHANGE SERVICE 8 LIFELINE SERVICE Cont d 8 2 8 3 AR 15 11 Regulations Cont d 8 2 5 8 2 6 8 2 7 8 2 8 8 2 9 Applications for this service will be verified with the state agency responsible for administration of the programs menti
188. ion and Sections to the east for a distance of approximately 4 4 8 milessto a point near the center of the west line of Section 26 T19S R22W said point being the centerline of Dorcheat Bayou Thence in a southerly direction following the path of said Bayou for adistance of approximately 1 1 2 miles to the south line of Section 34 T19S R22W Thencesturning east along said Section and Sections to the east for a distance of approximately 2 miles to the NE corner of the NW 1 4 of Section 1 T20S R22W Thence south fora mile to the SE corner of the SW 1 4 of Section 1 T20S R22W Thence east for approximately 1 2 mile to the NE corner of Section 12 T20S R22W Thence south along the east linesof Section 12for 1 2 mile to the Arkansas Louisiana state line Thence west along said state line for approximately 13 miles to the SW corner of Section 12 T20S R24W in LaFayette County Arkansas Thence turning north along the west line of Section 12 and Sections to the north for a distance of approximately 2 3 4 miles to the NW corner of Section 36 T19S R24W Thence west for approximately 35 mile to a point near the SW corner of the SE 1 4 oftthe SW 1 4 of the SE 1 4 of Section 26 T19S R24W Thence north for approximately 1 2 milesto a point near the NW corner of the NE 1 4 of the NW 1 4 of the SE 1 4 of Section 261719S R24W Thence east for approximately 35 mile to the NE corner of the SE 1 4 of Section 26 T19S R24W Thence north along east line
189. ir current location AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 2 PACKAGED SERVICES 1 SIMPLE CHOICE ONE and SIMPLE CHOICE TWO Cont d 1 3 Terms and Conditions 1 AR 15 11 1 3 1 1 3 2 1 3 3 1 3 4 1 3 5 1 3 6 A customer may select an unlimited number of compatible services and features from the Features list All terms and conditions as specified elsewhere in this Local Terms of Service shall apply Nonrecurring charges as specified elsewhere in this Local Terms of Service do not apply for transactions involving additions deletions or changes to the services features requested as part of Simple Choice One and Simple Choice Two However appropriate nonrecurring charges do apply for installation of moves and changes to the access line Customers subscribing to the Simple Choice Two 1 maysSelect different features for each line All lines must be billed to the same account and located at the same premise Simple Choice One and Simple Choice Two features must be activated by the customer before they can be Used without incurring usage charges All recurring charges applicable to an access line apply to Simple Choice One and Simple Choice Two an Among other things these can include but are not limited to EAS charges surcharges subs
190. is s rvice may beny PS Provider whose participation in the 9 1 1 system is accepted by the 9 1 4 Customer Application for Service a Service applicationdor this service must be in writing from the 9 1 1 Customer Each applicationefor service will state that the PS Provider is authorized to join the 9 1 1 System and will include the following information 1 2 3 4 The business name and address of the PS Provider The name address and telephone number of the PS Provider s Site Administrator The PS Provider service locations by street address and connectivity arrangements to the Company s network and The blocks and ranges of in use and on reserve Directory Numbers assigned to the PS End User CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 29 ENHANCED EMERGENCY NUMBER SERVICE E 911 C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 4 AR 15 11 Customer Obligations a The 9 1 1 Customer is responsible for coordinating with the PS Provider so that the private switch provides full seven digit ANI according to appropriate technical specifications The private switch ANI function must be approved by the Company prior to implementation to ensure that the service will function properly PS 9 1 1 Service will function properly only if ANI is in the proper format if Directory Numbers are assigned for each station behind the
191. isidesired When an applicant is so located that it is necessary to use private right of way to furnish service the applicant issresponsible for obtaining the required right of way The Company may provide assistance to the applicant but the Company is under no obligationsto do so andthe ultimate responsibility for procuring the right of way is that of the applicant CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 8 Original Page 2 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 1 CONSTRUCTION CHARGES Cont d 1 2 Construction on Public Highways or Other Easements AR 15 11 1 2 1 Pole Line Construction 1 2 1 A No construction charge is applicable for the provision of new pole line construction on public highways or other easements within the base rate area or outside the base rate area when such pole line is to be used in serving customers in general 1 2 1 B Except as provided above when an applicant for service is located outside the base rate area in territory where new pole dine construction is required and the cost of construction is expected to exceed seven 7 times the anticipated annual local exchangesrevenues the Company will provide new pole line construction by the following method 1 The customer shall paysthe Company the cost of construction in excess of seven 7 times the anticipated annual local exchange
192. ission s Special Rules Telecommunications and the Commission s General Service Rules The Company is not required and does not warrant or guarantee that any or all types of customer provided equipment is compatible and or will operate or properly function on the Company s facilities It shall be the sole responsibility of the customer to insure that customer provided equipment is compatible with the Company s facilities that provide service to the customer and the utility shall not be responsible for any loss or damage due to or caused by the failure of customer provided equipment to function on the Company s facilities The Company shall not be responsible to the customer for hangesyin the technical criteria or in any of the facilities operations or procedures initiated by the Company or appropriate regulatory agencies which might render any customer provided equipment obsolete or otherwise affect its use or performance The Company shall not be responsible for the installation operation or maintenance of any customer provided communications systems onequipment 5 CONNECTION TO COMPANY FACILITIES VIA PROTECTIVE CIRCUITRY 5 1 5 2 AR 15 11 Customer Provided terminal equipment not conforming with Part 68 of the Federal Communications Commission Rules and Regulations may be connected to Company facilities for telecommunication service Viayprotective circuitry provided by the Company The charges for such protective circuitry will b
193. istance charge applies to operator assisted intra NPA long distance station to station or person to person calls for which the operator is required to obtain or to attempt tomobtain the telephone number of the called party in order to complete the call 6 3 2 Only one telephone number assistance charge will apply on any operator person to person intra NPA long distance call 6 3 3 On a completed collect intra NPA long distance call a telephone number assistance charge will be billed to the same telephone number or account number billed for the long distance call 6 3 4 Intra NPA long distance operator service requiring telephone number assistance rates and regulations become effective in each exchange concurrent with the effective date of a Local Directory Assistance Service in that exchange 6 4 Rates A charge of 30 per call will apply for the Long Distance Operator obtaining or attempting to obtain the telephone number of the called party Applicable charges will also apply for the Intra NPA Long distance Directory Assistance Service provided AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 15 MISCELLANEOUS SERVICE ARRANGEMENTS 7 INTRAEXCHANGE LOCAL CHANNELS 7 1 AR 15 11 Circuit Rental 7 1 1 Local Loop Rental Miscellaneous including Local Private Line Private Line Voice Teletype TWX Metering or con
194. kansas EFFECTIVE 11 16 2015 Section 19 Original Page 20 PACKAGED SERVICES 10 CORE CONNECT Cont d 10 5 Rates and Charges 10 5 3 CORE CONNECT 2 Business Flat Rate One Party or Key Line Service Hunting optional Choice of the following features and services Caller ID with Name Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Waiting Cancel Call Waiting Call Waiting ID Three Way Calling Call Transfer Call Return Distinctive Ring Selective Call Rejection Busy Redial Message Waiting Indicator Voicemail Per Location Per Month InitiaL Bundle 2 through 10 bundle Month to One Year Two Year Three Year All Terms Month Term Term Term 55 00 35 00 30 00 27 50 25 00 Customers must also subscribe to the CenturyTel Long Distance LLC Unlimited Option 2 long distance plan for each Core Connect 2 line or trunk subscribed Deregulated service AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 21 PACKAGED SERVICES 10 CORE CONNECT Cont d 10 5 Rates and Charges Cont d 10 5 4 CORE CONNECT 2 LITE Business Flat Rate One Party or Key Line Service Hunting optional Choice of the following features and services Caller ID with Name Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access
195. l messages originating from or accepted at this type of service including any Directory Assistance Calls The Customer is responsible for any federal state or local taxes on the Customer Owned Pay Telephone or calls made from that phone CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 18 Original Page 3 PAYPHONE SERVICE 7 PAYPHONE SERVICE Cont d 7 2 7 3 7 4 AR 15 11 Responsibility of the Customer Cont d 7 2 4 7 2 5 7 2 6 The customer provided instrument must be registered in compliance with Part 68 of the FCC s Registration program Customers who elect not to subscribe to Selective Class of Call Screening will be fully responsible for all calls billed to customer s payphone access line The Telephone Company shall have no responsibility to adjust any such charges and or release customer from paying any such charges Customer will hold the Telephone Company harmless from and against any liability or loss resultingsfrom all calls billed to customer s exchange access line The customer is responsible for compliance with the FCC s Rules and Regulations and the State Commission s Rules and Regulations regardingsthe use of pay telephones Violation of Regulations Upon notification from the company thatsthe customer provided equipment or wiring is causing or is likely to cause harm the customer shallmak such changes as is ne
196. l from the originating station line to the call forwarding location and 22 3 1 B A charge forsthat portion of the call from the call forwarding location to the terminating station lines 22 3 2 The respective charge for each such portion shall be as follows 22 3 2 A Between the originating station line and call forwarding location The charge for this portion of a remotely forwarded call shall be the charge specified in this Local Terms of Service or any other applicable tariff The preceding charges apply to all calls answered at the terminating station line including person to person collect calls even though such calls might not be accepted at the answering location AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 46 MISCELLANEOUS SERVICE ARRANGEMENTS 22 REMOTE CALL FORWARDING Cont d 22 4 Directory Listings One listing in the directory of the exchange in which the call forwarding central office is located is provided without additional charge 23 ALARM CIRCUIT 23 1 General An alarm circuit is a two wire line or cable pair provided by the telephone company from the customer s premises to a different location Police Station Customers residence etc within the Exchange Rate Area of the Telephone Company Exchange over which the customer operates his own alarm equipment 23 2 Rates 23 2 1 Alarm Circuit per cabl
197. l the customer requests such by contacting the Telephone Company The customer will be notified of the date of the discount expiration in advance C There will be no chatgesto activate Vacation Number Reservation Applicable nonrecurring charges will apply each time Vacation Number Reservation is restored to full service Rates The charg for Vacation Number Reservation is Fifty 50 percent of the regular flat rated monthly accessiline rate CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 58 MISCELLANEOUS SERVICE ARRANGEMENTS 30 TELECOMMUNICATIONS SERVICES PRIORITY 30 1 30 2 AR 15 11 Description of the Service The TSP System is a service that provides for the priority provisioning and or restoration of National Security Emergency Preparedness NSEP telecommunications services The TSP System applies only to NSEP services includes local exchange service Foreign Exchange Service and Private Line Service and Channels and provides the Telephone Company with a guide to the sequence in which services are to be provisioned and or restored All facilities that can be identified by a unique circuit identifier can be provisioned for TSP service by the Telephone Company Obtaining TSP System Service The Executive Office of the President through the TSP Program Office is empowered with the authority to receive evaluate and pro
198. led by the customer after installation of the service but prior to the completion of the service period the customer shall be obligated to pay a termination liability charge The charge is calculated by multiplying the monthly rate by the remaining months in the contract period times fifty percent 3 8 2 A customer who reduces the quantity of Centrex lines under contract has the following options for the duration of the contract period 3 8 2 A Continue to pay an amount equal to the monthly rate for the number of Centrex station lines that are disconnected under contract or 3 8 2 B Pay termination charges as described in 18 3 18 A above on the number of Centrex station lines disconnected 3 9 Reduction Waiver of service establishment charges may be offered as follows At the Telephone Company s discretion the following non recurring service establishment charges may be reduced or waived during promotional campaigns 3 9 1 Non recurring service establishment charges per system and per line charges as provided in paragraph 2B 3 9 2 Non recurring service establishment charges for OutWATS Simulated Facility Group Automatic Flexible Routing Overflow Hunting Arrangements paragraph 2 7 A AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 26 DIGITAL CENTREX SERVICE 3 REGULATIONS AND CONDITIONS Cont d 3 10 3 1
199. lephone of Evangeline Inc together with any amendments or succ ssive issues thereof Century Telephone of Northwest Louisiana Inc hereby expressly reserves the right to cancel this statement of concurrence at any time when it appears that such cancellation is in the best interest of Century Telephone of Northwest Louisiana Inc subject todhe jurisdiction of the Louisiana Public Service Commission and the approval of the Arkansas Public Service Commission as it applies CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 11 Original Page 1 FOREIGN EXCHANGE SERVICE 1 GENERAL REGULATIONS 1 1 1 2 AR 15 11 Foreign exchange service is exchange service furnished to a customer from a central office of an exchange other than the one that normally serves the area in which the customer is located For the purpose of this Local Terms of Service the term Foreign Exchange shall mean the exchange from which foreign exchange service is furnished The term Normal Exchange shall mean the exchange normally serving the area in which the customer s premises is located The term Interexchange Channel designates that portion of the foreign exchange service circuit which is provided between the toll rate centers of the foreign and normal exchanges Foreign exchange service does not come within the Company s general undertaking nor does the Company obligate itself
200. les supervisors to add or redistribute agents as required MUSIC ON DELAY connects incoming callers in a queue to a customer provided music source while waiting for an available agent or when calls are placed on hold at an agent position MUSIC ON HOLD ACCESS allows selected stations to have dial access to Music on Hold AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 43 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d NETWORK SPEED CALLING PER 100 NUMBER LIST allows a Centrex customer to define a Network Speed Calling list that is accessed by multiple system users by means of a dialed feature access code NIGHT SERVICE allows calls directed to the attendant to be rerouted to pre designated station lines within the same Centrex group when the attendant position is not staffed i e evening hours weekends NIGHT SERVICE RECORDED ANNOUNCEMENT AND FORWARD allows a recorded message to be given to out of hours callers before their calls are forwarded tosasnight service number or to an ACD group at another location NIGHT TREATMENT provides for a night announcementyadvising callers that the ACD location is closed or automatically forwards calls to an ACD group at anotherslocation or to a night service number NOT READY KEY used when an agent requires post call work time to complete a transaction OBSERVE AGENT FROM
201. letions or changes to the services features requested as part of Simple Choice Business Assist Advantage However appropriate nonrecurring charges do applysfor installation of moves and changes to the access line Simple Choice Business Assist Advantage features must be activated by the customer before they can be used without incurring usage charges All recurring charges applicable to an access line apply to Simple Choice Business Assist Advantage Among other things these can include but are not limited to EAS charges surcharges subs riber lin ycharges and taxes If access line rates for residence and business service as listed elsewhere in this Local Terms of Service increase Simple Choice Business Assist Advantage rates may also increase upon Commission approval Grandfathered to existing customers at their present locations CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 7 PACKAGED SERVICES 3 SIMPLE CHOICE BUSINESS ASSIST ADVANTAGE Cont d 3 4 Rates Monthly Rate 3 4 1 Residence Simple Choice 34 95 3 4 2 Business Business Assist Advantage 51 05 Nonrecurring A nonrecurring charge will not apply forminstallation of the features for Simple Choice Business Assist Advantage Installationjmoves and changes to the access line s will incur the appropriate nonrecurring chargesifoun
202. ll in order to obtain emergency assistance May also be referred toas a caller CENTURYTEL PS ALI ENTRY A personal computer software program that will automate the process of building ALI records of Private Switch PS End Users in the National Emergency Number Association NENA Standard Format It provides for some limited accuracy checks uploading the records to the Company and receiving downloads of records found to contain certain types of errors in the PS End User records from the Company CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 4 A AR 15 11 ENHANCED EMERGENCY NUMBER SERVICE E 911 GENERAL Cont d Definition of Terms Cont d CENTURYTEL PS ALI GATEWAY The Company s computer facility that will interface with the Private Switch PS Provider Administration Site to receive Private Switch PS End User ALI updates and from which error reports will be returned Communication will be via dial up modem using a common protocol HOST PROVIDER OR LEAD TELCO The telephone company that serves exchanges within the 9 1 1 Customer s serving area and provides 9 1 1 service to the 9 1 1 Customer and where applicable acts as the coordinator of other regulated telephone companies which serve as Secondary Providers within the 9 1 1 Customer s serving area LEAD TELEPHONE COMPANY The telephoneacompany that owns and operates
203. lls to a pre designated telephone number when the primary line is not answered after a specified number of rings This service is fixed by the Company to be active or can be activated and deactivated by the subscriber Once activated Call Forward No Answer remains in effect any time an incoming call is not answered after the specified number of rings A subscriber can change the forward to numbers at their discretion without contacting the Company Call Forward Remote Access allows activation and deactivation of Call Forwarding from another telephone served by the same central office The remote activation feature charge is in addition to the charge for Gall Forwarding Usage Call Forwarding With Usage CallForwarding a subscriber can have incoming call automatically forwarded to a predetermined directory number A subscriber dials the call forwarding activation code to provide call forwarding on the line A confirmation tone is provided to the subscriber if Usage Call Forwarding is successfully added or removed from the line A reorder tone is provided if the addition or removal fails Call Pickup The Call Pickup feature allows a subscriber to pick up calls within a predefined pickup QroUpsby dialing an access code The Call Pickup feature permits a station to answer calls incoming to another station within the same pickup group CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16
204. m the directory upon request of a customer in writing and under the conditions specified in Nonpublished Service concerning nonpublished listings The length of the contract period fordirectory listings where the listing actually appears in the directory is the directory period The directory period is from the day that the directory is distributed to the customers to the day the succeeding directory is distributed to the customers unless the listing no longer serves the customer because of disconnection removal etc of the service the minimum contract period will be for at least 30edays Whensthe listing appears on information records only the minimum contract period wilhbe for at least 30 days CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 2 MISCELLANEOUS SERVICE ARRANGEMENTS 1 DIRECTORY LISTINGS Cont d 1 2 AR 15 11 Primary Listings 1 2 1 1 2 2 A Primary Listing which may include the name address and telephone number of the individual organization firm or corporation for whom the service has been contracted will be furnished at no charge 1 2 1 A Listings will be limited to such information as is necessary for the proper identification of the customer 1 2 1 B The length of a listing may be limited by thesuse of abbreviations where the clarity of the listing and the identification of the customer will
205. mber MADN SCA MCA member to be assigned as an AUL In addition it makes automatic lines compatible with main features and options that do not require initial dial tone AUTOMATIC NOT READY CAPABILITY this feature automatically applies Not Ready against the Incalls key when thesagent pressesthe Secondary Directory Number key AUTOMATIC OVERFLOW 30 STANDARD QUEUING permits a customer to specify both a maximum number of calls that can be queued and a maximum waiting time for incoming calls A new incoming call will be rerouted according to the customer s instructions when one of the preceding conditions is exceeded AUTOMATIC ROUTE SELECTION ARS this feature package is designed to enable more economical and efficient utilization of a customer s trunk facilities With this feature trunk route lists are automatically searched in order to locate the least cost idle outgoing trunk AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 31 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d BUSINESS GROUP AUTOMATIC IDENTIFIED OUTWARD DIALING provides identification of the calling line or the Centrex group billing pilot number on billable calls directed to the public network BUSINESS GROUP DIALING PLAN enables a Centrex Group to have a unique dialing scheme which includes Intercom Dialing access to an attendant private network and or
206. mer telephone call RESERVED FOR FUTURE USE MINIMUM CONTRACT PERIOD The minimum length of time for which a customer is obligated to pay for service facilities and equipment whether or not retained by the customer for such minimum length of time Network Interface The points of common termination of company provided and customer provided facilities Sometimes referred to as the standard network interface SNI NON LISTED SERVICE An arrangement wherebysa customer s number is omitted from the telephone directory but not from the information records at the customer s request NON PUBLISHED SERVICE An arrangement whereby a customer s listing is omitted from both the telephone directory and information records at the customer s request NONRECURRING CHARGE NRC lt A one time charge covering installation move or change of facilities accomplished at a customer s request PAYPHONE SERVICE Payphone Service includes lines to which coin coinless card reader or a combination of coin card reader telephones may be attached PREMISES In multiple occupancy buildings a customer s premises are restricted to the portion of the building owned or leased by the customer In single occupancy buildings or where more than one building is occupied by one firm or individual the customer s premises includes the buildings occupied by the customer which are on contiguous property or are not separated by property occupied by others AR 15 11 Centur
207. mes of the Emergency Response Agencies with responsibility for the caller s location E9 1 1 will provide a PSAP with the location of the billing or lead telephone number in cases where a non regulated telecommunication service provider e g Private Branch Exchange PBX Shar d Tenant Service STS etc has failed to provide the 9 1 1 Customer with their subscribers names addresses and telephone numbers via thewPS ALI service E9 1 1 Service is comprised of C9 1 1 Service plus ALI provisioning E9 1 1 Service is offered subject to the availability of central office facilities CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 2 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 2 AR 15 11 Definition of Terms ADMINISTRATIVE SITE A location at which the responsibility for administration of end user records associated with one or more private switches is maintained This location has the capability of creating and conveying Private Switch PS End User information to the Company s CENTURYTEL ALI ENTRY GATEWAY The Private Switch PS 9 1 1 Site Administrator is responsible for the functioning of this location ALI DATABASE A database of ALI records containing access line subscribers names addresses telephone numbers and ESNs to be used for 9 1 depurposes This database once provided to the 9 1 1 Customer may in
208. n Residence Line Rate Number Monthly of Lines Rate 2 6 18 75 Over 6 Telecommunications Utility Individual Contract which are subject to approval by the Arkansas Public Service Commission AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 4 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 2 End User Common Line Charge EUCL The Federal Communications Commission FCC End User Common Line Charge EUCL will be assessed based upon the total number of Centrex lines to which the customer subscribes This amount will be collected by the Telephone Company and forwarded to the National Exchange Carrier Association NECA 2 3 Individual Station Features Note AR 15 11 2 3 1 Chargeable Individual Station Features The following features may be activated on an individual per line basis dependent on the customer s requirements The monthly rates shown below apply tothe following individual station features Rate Per Feature 2 3 1 A Call Waiting Cancel Call Waiting 0 50 2 3 1 B Direct Connect Service 1 Manual Line Service 0 50 2 Warm Line 0 50 2 3 1 C Directed CalhiPark 0 50 2 3 1 D Direct d CalhPick Up 0 50 2 3 1 E DoyNot Disturb 0 50 2 3 1 F Night Service 0 50 2 3 1 G emSpeed Calling 30 0 50 2 3 14H Voice Data Protection 0 50 2 35121 Wake Up Service 0 50 Discounts Three to four f
209. n Exchange Listing 3 00 3 00 1 11 4 Non Published Service 4 00 4 00 1 11 5 Extra Lines per line 2 00 2 00 Charge begins on the day the service is established AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 7 MISCELLANEOUS SERVICE ARRANGEMENTS 2 LOCAL DIRECTORY ASSISTANCE SERVICE 2 1 2 2 AR 15 11 General 2 1 1 The rates and allowances set forth below apply to requests for Directory Assistance Service in determining or attempting to determine the telephone number of any party located in or thought to be located in the local calling area Application of Charges and Allowances 2 2 1 The charges specified in Rates following will be applicable to all customers except 2 2 1 A Hotel Motel guests and hospital patients 2 2 1 B Customers who are unable to usea telephone directory because of a visual or physical handicap which can be confirmed by a physician appropriate group or agency 2 2 2 Chargeable Calls a call to Local Directory Assistance 2 2 2 A Resulting in obtaining a maximumof two 2 telephone numbers or 2 2 2 B Resulting in obtaining no telephone number because there was no such listing or there wasya private listing 2 2 2 C There will be an allowance of five 5 calls per month at no charge for each basic local exchange main telephone PBX trunk and each group of eight
210. n contained in this Local Terms of Service and any rate rule regulation or provision contained in the tariffs of another company or companies in which the Company concurs the rate rule regulation or provision contained in this Local Terms of Service shall prevail UNDERTAKING OF THE COMPANY The Company does not undertake to transmit messages but offers the use of its facilities where available for communication between parties subject to the terms and conditions specified in these tariffs and or local terms of service The Company s obligation to furnish or continue to furnish telecommunications service is dependent upon its ability to obtain retain and maintain without unreasonable expense suitable rights of way and facilities andsto provide for the installation of those facilities required to furnish and maintain that service 3 APPLICATIONS FOR SERVICE 3 1 3 2 AR 15 11 Applications for service or requests from customers for additional service or changes in the grade or class of service become contracts when received and accepted by the Company and are subject to th minimum contract term which is one month unless specified otherwise Any general change in rates rules or regulations prescribed by the Commission modifies the terms and conditions of contracts to the extent of such change CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 4
211. n do not contemplate work begun being interrupted by the customer If the customer interrupts work once begun a charge in addition to the specified charges will be made equal to the additional cost involved CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 7 Original Page 2 SERVICE CONNECTION CHARGES 1 SERVICE CHARGE FOR CONNECTION MOVE OR CHANGE OF SERVICE Cont d 1 1 AR 15 11 General Cont d 1 1 3 For active duty members of the United States military and their dependents with valid military ID cards all service charges typically applicable to central office reconnects will be waived when establishing local exchange access line service or transferring existing local exchange access line service from one location to another Central office reconnects are defined as customer requests for service that do not require any physical work beyond the Company s central office Rates Nonrecurring Business Residence 1 2 1 Service Ordering Charge 18 00 14 00 1 2 2 Record Type Orders Only 14 00 12 00 1 2 3 Central Office Line Connection Charge 32 00 30 00 1 2 4 Number Change Charge pernumber 12 50 10 50 Applies in addition to applicable Service Ordering Charge CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 7 Original Page 3 SERVICE CONNECTION CHARGES
212. nal Page 13 9 1 9 2 9 3 9 4 PACKAGED SERVICES PURE BROADBAND BUNDLE Description Pure Broadband Bundle includes flat rate Residence or Business Individual Line Local Exchange Service and features as specified and requires subscription to the Company s High Speed Internet 1 5 Mbps or greater Features Outbound Call Block Feature Non Published Service Billed Number Screening Optional Terms and Conditions Pure Broadband Bundle is available to residential and business customers in all exchanges within the Company where technically feasible subject to availability of facilities This bundle is only available with One Party LocahExchange Service Lines equipped with Pure Broadband Bundle will not have a difectory listing and will not be included in the Company s directory assistance records Extended Area Service EAS charges do not apply The bundle rate will include the Subseriber Line Charge Service Charges or nonrecurring charges do not apply Rates Residence Business Per Bundle per month 26 90 36 82 Rates applicable for non regulated High Speed Internet also apply AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 14 PACKAGED SERVICES 10 CORE CONNECT 10 1 Description 10 2 AR 15 11 10 1 1 10 1 2 CORE CONNECT is an optional enrollment plan that permits
213. ndemnify defend andshold harmless the Company its employees and the 9 1 1 Customer from any and all loss claims demands suits or other action or any liability whatsoever to any other party or person for any personal injury to or death of any person or persons or for any loss damage or destruction of any property whether owned by the PS sProvider the PS End User the Customer or others The PS Provider agrees to release indemnify defend and hold harmless the Company its employees and the 9 1 1 Customer for any infringement or invasion of the right to privacy of any person Orpersons caused or claimed to have been caused directly or indirectly by the installation operation failure to operate maintenance removal presence condition occasion or use of 9 1 1 service features and the equipment associated therewith or by any services furnished by the Company in connection therewith including but_not limited to the identification of the telephone number address or name associated with the telephone used by the party or parties accessing 9 1 1 serviceyhereunder and which arise out of the negligence or other wrongful act of the Companyy the 9 1 1 Customer its user agencies or municipalities or the employees or agents of any one of them CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 33 ENHANCED EMERGENCY NUMBER SERVICE E 911
214. nes connecting the central office lines to the secretarial equipments as described in this Local Terms of Service section Rates apply to Secretarial Answering Services within the local exchange area Secretarial equipment will be arranged for the interconnection of lines when terminated therein The bridging arrangement shall not be used in connection with foreign exchange lines WATS or on lines which are extended to other attendants positions Calls may be extended beyond the Bureau s local service calling area over the Long Distance Telecommunications Network only The Telephone Company reserves the right to disconnect all service to any telephone answering bureau which fails to comply with this regulation CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 34 MISCELLANEOUS SERVICE ARRANGEMENTS 20 SECRETARIAL ANSWERING BUREAUS Cont d 20 1 AR 15 11 General Cont d 20 1 4 20 1 5 20 1 6 20 1 7 20 1 8 20 1 9 Means of communication between the patron and the secretarial attendant over the secretarial line are not provided The patron s telephone or private branch exchange switching equipment must be so located that transmission will be satisfactory for exchange and toll service from the secretarial equipment via the secretarial line Firms offering secretarial service are required to havesbusiness service list
215. ning priority assignment from the TSP Program Office Acceptable assignment code values are E 1 2 3 4 5 and 0 The assignment of the value E denotes Emergency Provisioning and implies the service has the most critical provisioning requirements and the Telephone Company will respond accordingly The Telephone Company will take immediate action to provide the requested service at the earliest possible date The assignment values of 1 2 3 4 and 5 are treatedjas essential service priorities and the Telephone Company will adjust its available resources to meet the customer s requested due date The value 0 implies no provisioning priority Restoration Priority A TSP authorization code for restoration priority classifies the service as being among the nation s most important NSEP telecommunications services The Telephone Company will restore these services before services without restoration priority assignments in the order of priority assignments Acceptable values are 1 2 3 4 5 or O with the value 1 being the highest priority When the Telephone Company recognizes a TSP as being out of service unusable or receives a trouble report available resources will be dispatched to restore the service as quickly as practicable A priority value of 1 2 or 3 requires dispatch outside normal business hours if necessary to restore the service A priority value of 4 or 5 only requires dispatch outside of normal business hours if the next bu
216. nished The customer may terminate service after the expiration of the initial contract period after notifying the Company pursuant to the provisions of Rule 6 20 9 COURT ORDERED DISCONTINUATION OF SERVICE The Company will discontinue service Upon receipt of an order from any court directing the Company to discontinue such service The Company shall give notice to the customer at the time of discontinuation of its reasons for doingyso said notice to be accompanied by a copy of the order from the court 10 RESALE OF SERVICE The resale of any service providedfby the Company is not permitted except as provided elsewhere in this Local Terms of Service or as specifically authorized by the Company AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 4 Original Page 4 GENERAL TERMS AND CONDITIONS 11 DIRECTORIES 11 1 General 11 1 1 11 1 2 11 1 3 The Company publishes telephone directories annually The Company distributes to its customers at least one directory without charge Any additional directories or information requested by a customer will be furnished without additional charge if the Company agrees that such provision will make the customer s use of telephone service more efficient Other directories will be furnished at the Company s discretion at a reasonable rate In the event of error in the listed number of any customer t
217. not be impaired 1 2 1 C The Company may refuse to insertsany listing which in its judgment does not facilitate the use of the directory When two or more main station lines r private branch exchange trunk lines are consecutively operated the first number of the group is considered the primary listing Where two or more main stationslines oryprivate branch exchange trunk lines are not consecutively operated a primary listing may be made for each line DID trunk numbers will be charged the applicable listing charges for regular duplicate or alternate listings or extra lines of information Regular Extra Listings 1 3 1 1 3 2 Business extra listings may be the names of partners or members of the firm if the customer iS a partnership or firm the names of officers of the corporation if the custometeis a corporation and for any business establishment the names of business associates or employees of the customer Business extra listings may be the bona fide names of_ individuals firms or corporations which the customer owns or controls or is duly authorized to represent Listings which are designed primarily to give publicity to a commodity or service are not accepted Residence extra listings may be the names of members of the customer s family or of other persons residing in the customer s household CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6
218. nsas Section 17 Original Page 19 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICE Cont d 4 AR 15 11 Optional Services Cont d a Selective Routing Cont d 2 The following rate elements apply to Selective Routing a b Database Administration The per database charge to create and maintain the MSAG and ALI database structure Database The charge on a per record basis to develop and update street ranges list correct addresses assign ESNs and PSAPSs to each record and transmit the ALI to the database management system that will be accessed by the caller s ANI Database rate elements include monthly rates and nonrecurring charges for each database andsfor each record within each database Class Marking The hardware and software that provides selective routing assignment codes togascentral office for a 9 1 1 call and connects the incoming 9 1 1 trunks to theycentral office that will route the calls Database Selective Routing Rates and charges per access line to include hardware and softwarewfor selective routing equipment Selective routing equipment provides routing assignment codes for 9 1 1 calls and routes those ealls to the appropriate Public Safety Answering Point PSAP The charge is inclusive of the cost to update the selective router database which contains telephone numbers matched to an Emergency Service Number ESN Included in this rate element definition is an
219. ntain the PLTS balance 7 7 2 Use of the service in a manner that interferes with the service of others 7 7 3 If the customer accrues new billable chargesg or toll or other service on their telephone bill The Company may disconnect PLTS service without notic for any of the following reasons 7 8 1 Where a known dangerous condition exists 7 8 2 Where service is connected without authority by a person who has not applied for the service or who has reconnected service without authority following termination of service If the PLTS customer is disconnected due to failure to comply with any terms of PLTS they will no longer be eligible for PLTS The customer can return to basic local telephone service if they meet the requirements for service including payment of outstanding essential charges if applicable and payment of a deposit if their credit history is such that a deposit would normally be required Rates Residential Monthly Rate 39 95 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 11 PACKAGED SERVICES 8 BUSINESS UNLIMITED A AR 15 11 Description Business Unlimited is a package of features available to business customers The Business Unlimited bundle includes one line of unlimited local calling and choice of calling features offered by the Company and unlimited long distance calling provided by CenturyTel Long
220. nton misconduct Rates Nonrecurring Charge Initial Setup Per Host Switch and or Stand Alone Switch 300 00 Subsequent Changes Per Host Switch and or Stand Alone Switch 50 00 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 57 MISCELLANEOUS SERVICE ARRANGEMENTS 29 VACATION NUMBER RESERVATION 29 1 29 2 29 3 AR 15 11 General Vacation Number Reservation provides for temporary suspension of service at customer request for a period of not less than one 1 month and not to exceed nine 9 months in a twelve 12 month period Vacation Number Reservation applies only to residential and business access line rates It does not apply to Key PBX Centrex lines or Trunks calling features or bundled services The customer s account must be current to be placed on Vacation Number Reservation After service has been restored there will be a minimum of one 1 month s charge for full service before the service can again be put on Vacation Number Reservation Conditions A Telephone service will be completely disconnectedaduring the period of Vacation Number Reservation there will be no dialtone B If the customer has not requested that the service be restored after nine 9 months of Vacation Number Reservation the service will revert back to the standard rate however full service dial tone will not be restored unti
221. nturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 25 MISCELLANEOUS SERVICE ARRANGEMENTS 14 900 CALL RESTRICTION Cont d 14 2 Rates 14 2 1 900 Call Restriction will be provided on residential lines including churches schools and charitable organizations at no charge 14 2 2 The following charges apply in addition to the established rates and charges for the services with which the service is associated Monthly Installation Rate Charge 14 2 2 A Per residence line equipped No charge No charge 14 2 2 B Per business line equipped No charge No charge 14 3 Conditions 14 3 1 The minimum contract period for this service is one month 14 3 2 Non payment of 900 call charges will not alone be cause to disconnect local exchange service 14 3 3 A customer subscribing to this service may not access any 900 telephone numbers Includes residential customers churches schools and charitable organizations AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 26 MISCELLANEOUS SERVICE ARRANGEMENTS 15 EXTENDED ABSENCE PAYMENT PLAN 15 1 The Following Options Are Available To Customers To Avoid Suspension Of Service During Extended Absences AR 15 11 15 1 1 15 1 2 15 1 3 15 1 4 Bills coming due during the customer s absence may be paid in advance The amount of
222. number to any person CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 6 MISCELLANEOUS SERVICE ARRANGEMENTS 1 DIRECTORY LISTINGS Cont d 1 10 Private Nonpublished Telephone Number Listings Cont d 1 10 4 In exchanges where 911 Service is provided a calling party forfeits the privacy afforded by non published service to the extent that the telephone number and the address and name of business accounts only associated with the originating station location are furnished to the PSAP at the time the call is originated 911 Service information consisting of the name address and telephone numbers of telephone customers whose listings are not published in directories or listed in directory assistance offices is confidential and the 911 customer agrees to use such information only for the purpose of responding to emergency 911 Service calls 1 10 5 For accounting purposes the telephone number name and address of a customer with a non published listing will be provided to the long distance carrier s which furnishes the customer with Long Distance Message Telecommunications Service 1 11 Rates The charge for listings listed below beginson the day the information records are posted except where indicated Monthly Rate Business Residence 1 11 1 Primary Listing N C N C 1 11 2 Extra Duplicate or Alternative Listing 2 00 2 00 1 11 3 Foreig
223. o a lower or less expensive OutWATS band OutWATS OverflowHunting is an OutWATS Simulated Facility Group option which permits OutWATS calls to automatically overflow or hunt to a higher band if the Simulated Facility Group associated with the lower band is busy OVERFLOW ENHANCEMENT allows the capability to program up to four ACD groups within the DMS ACD node as potential overflow routes before a call is rerouted to the customer specified overflow destination OVERFLOW OF ENQUEUED CALL TO DIRECTORY NUMBER enhances the existing ACD Overflow of Enqueued Calls feature to give the ACD customer greater flexibility in handling enqueued incoming calls PAGING ACCESS allows selected stations to have dial access to customer provided loudspeaker paging equipment A line or a tie trunk is required to support the customer s paging equipment AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 45 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d PAGING CIRCUIT a circuit that provides paging services to a Centrex group PREFERENTIAL HUNTING allows any station in a Multiline Hunt Group to have its own preferential hunting list If a call is made to a station with a Preferential Hunting list assigned to it and that station is busy the preferential list is first hunted until an idle station is found If an idle station is not found on the pr
224. o provide aid inyemergency situations and to any emergency medical number 3 1 2 C When the caller identified himself as being handicapped and unable to place the call due to his of her handicap 3 1 2 0 When the callen advises he or she has had service trouble in reaching the terminating number 3 2 Local Calling Card Service Cards 3 2 1 A surcharge of 60 will apply to all calling card service calls wherein the caller dials both the called number and the calling card service number and the call is completed in the local service area AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 11 MISCELLANEOUS SERVICE ARRANGEMENTS 4 LOCAL OPERATOR VERIFICATION INTERRUPTION SERVICE 4 1 General 4 1 1 Verification service provides operator assistance in determining if a called line is in use Interruption services provides for operator interruption of a conversation in progress on a Called line The customer may request these services for a charge where facilities are available by calling the 0 Operator 4 2 Application of Charges 4 2 1 The charges specified in Rates following will apply toyall requests except 4 2 1 4 Emergency requests from official emergencygagencies when the request is received on an agency line from agency personnel 4 2 1 B Emergency request in which the caller identifies that the request is to 4 2 1 B
225. ods ranging from month to month to 60 months Monthly 24 36 Optional ACD Features Rate Months Months ACD Position Per Position Agent or Supervisor 3 20 positions 40 00 30 00 27 00 21 100 positions 37 00 27 00 24 00 101 200 positions 34 00 24 00 21 00 ACD Management Information System Feature Package 36 00 33 00 30 00 Queue Slots in excess of 30 per slot 10 00 10 00 8 50 Call Delay Announcements in excess of Three per announcement 19 00 19 00 17 00 Access to Customer Premises Announcement per connection 36 00 36 00 32 00 Queue StatusyLamp per connection 36 00 36 00 32 00 Additional MIS Interface Data Link 36 00 36 00 32 00 Music On Hold per group 12 00 10 00 8 00 48 Months 24 00 21 00 18 00 27 00 7 00 15 00 28 00 28 00 28 00 6 00 60 Months 21 00 18 00 15 00 24 00 5 50 13 00 24 00 24 00 24 00 4 00 Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 23 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 9 Digital Automatic Call Distribution ACD Cont d 2 9 4 B Optional Features Cont d 2 9 4 B 3 Rates and Charges Cont d
226. om the central office serving the PS provider to a Point of Concentration or to the serving PSAP and if the PS Provider a Orders a block s of sequential DirectorysNumbers from which PS End Users are assigned individual Directory Numbers b b Orders two PS 9 1 1 Service trunks or that quantity necessary to provide P 01 Grade of Service whichever is the higher standard to connect the PS Provider s Private Switch to itssserving central office and c Has a Private Switch capable of forwarding the ANI of each PS End User s Directory Numbers to the 9 4 1 Service Trunk when either 9 1 1 or X 9 1 1 is dialed where X is the access number for the public switched network AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 26 ENHANCED EMERGENCY NUMBER SERVICE E 911 C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 2 AR 15 11 Conditions Cont d a Availability of Options Cont d 2 The ANI and ALI option is available if the 9 1 1 Customer subscribes to Enhanced 9 1 1 service and meets the same condition in C 2 a 1 and the PS Provider uses the CENTURYTEL PS ALI ENTRY software to maintain and forward PS End User Directory Numbers and location information in the NENA Standard format to the Company with updates as necessary to keep records current and responds to requests from the Company to make correctionssto
227. on Move Monthly or Change Charge Rate 24 2 3 A First 1 4 mile 35 00 150 of Business 1 Party 24 2 3 B Each additional mile N C 1 00 24 2 3 C For each terminated segment where segments are permanently tied together combined mileage applies CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 49 MISCELLANEOUS SERVICE ARRANGEMENTS 24 CIRCUIT RENTAL 24 3 Local Loops Rental Where Cable Pair Does Not Go Through The Local Exchange Central AR 15 11 Office 24 3 1 The following rates apply when necessary facilities are available When facilities are not available the customer may be required to pay an additional charge or to contract for service beyond the initial period or both 24 3 2 The total mileage is the sum of the direct route mileage from the originating point to each serving point with fractional 1 4 miles rated as full 1 4 miles 24 3 3 Charges per cable pair route mileage Installation Move Monthly or Change Charge Rate 24 3 3 A First 1 4 mile 35 00 150 of Business 1 Party 24 3 3 B Each additional mile N C 1 00 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 50 MISCELLANEOUS SERVICE ARRANGEMENTS 25 CIRCUIT RENTAL COMMUNITY WATER SYSTEMS 25 1 25 2 25 3 AR 15 11 The following rate
228. on 8 of this Local Terms of Service When it is known or realized that the lifesof all or a part of the outside circuit extensions will be shorter than the normalslife of the plant or the cost of providing the plant is such as to render inadequate the mileage charges quoted herein the plant required to furnish such service will be provided on the basis of one of the following plans at the option to the customer 1 An installation charge and a reasonable and proper monthly carrying charge in lieu of mileage Under this plan where a portion of the facilities must be replaced at a later date due to having served its useful life installation charges apply to the replacing facilities as if such facilitiespwere installed new and appropriate adjustments are made in the monthly carrying charges All rates are subject to the approval of the Arkansas Public Service Commission 2 A reasonable and proper monthly carrying charge in lieu of mileage with an initial service period of ten years All rates are subject to the approval of the Arkansas Public Service Commission CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 21 MISCELLANEOUS SERVICE ARRANGEMENTS 7 INTRAEXCHANGE LOCAL CHANNELS Cont d 7 4 Off Premise Extension Line Mileage Cont d 7 4 2 Rates 7 4 2 A Between buildings on the same premises 1st quarter mile or fraction thereof 2 00 p
229. oned in 8 2 4 preceding The Company will process all applications and apply the appropriate credit on the customer s monthly bill Customers of Lifeline Service must notify the Company of any changes which would affect qualification Verification of eligibility will takesplace initially and at a minimum annually each year of service thereafter When the customer is no longer eligible for Lifeline Service the discount will be discontinued and egular rates and charges will apply The Company may not disconnect the service of a Lifeline Program customer for the non payment of toll charges unless the Company has received a waiver from the Commission allowing disconnection ofservice for this reason Deposit requirements will be waived for Lifeline applicants who voluntarily subscribe to free toll restriction service Rates and Charges Monthly Credit maximum of one line per qualified customer Effective August 1 2012ya Federal monthly discount of 9 25 off local exchange service is applicable for qualified residential customers CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 6 LOCAL EXCHANGE SERVICE 9 CENTURYLINK LINE VOLUME PLAN CLVP 9 1 General a CenturyLink Line Volume Plan CLVP is available to business customers subscribing to 10 or more basic business lines key lines or key trunks A customer may have a maximum of 3 000
230. onnection Charge 40 00 21 3 2 Monthly Rates Switched Data Line 45 00 Local Usage per minute Refer to the Company s Access Tariff for Local Switching LS2 rates 21 3 3 Toll calls placed by the Switched Data Service line will be billed the appropriate message telecommunications service charges 22 REMOTE CALL FORWARDING 22 1 General 22 1 1 Remote Call Forwarding RCF is an exchange service that utilizes a telephone number and a central office facility in the RCF local calling area to forward automatically all incoming calls dialed to the RCF telephone number to another telephone number 22 1 2 This service is only available where the terminating station line has incoming call dial capability 22 1 3 Remote Call Forwarding RCF Service is offered where facilities permit and capacity is available in the serving central office AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 44 MISCELLANEOUS SERVICE ARRANGEMENTS 22 REMOTE CALL FORWARDING Cont d 22 1 General Cont d AR 15 11 22 1 4 22 1 5 22 1 6 22 1 7 RCF Service is not offered where the terminating station is a coin telephone The Company will not provide identification of the originating telephone number to the RCF customer Remote Call Forwarding is not represented as suitable for satisfactory transmission of data Call Fo
231. or a connection capable of up to 64 Kbps digital transmission between the customer s location and a suitably equipped end office via two wire customer loops Switched Data Service provides asynchronous data access at speeds from 300 bps through 19 2 kbps and synchronous data access at speeds from 1200 bps through 64 kbps The availability of all data transmission speeds up to 64 kbps depends on the technical limitations of the network and serving central office This service permits direct dialing between lines connected to the service and the direct dialing of outgoing calls Incoming calls are receivedsthrough direct dialing into the Switched Data Service access lines This service is not provided for the transmission of voice communications Use of the service is limited to the transmission of data through digital signals 21 2 Regulations AR 15 11 21 2 1 21 2 2 Switched Data Service is provided subject to the availability of properly equipped facilities and central offices The Company is under no obligation to provide Switched Data Service access at a distance from the central office that exceeds the technical limitations of the service CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 42 MISCELLANEOUS SERVICE ARRANGEMENTS 21 SWITCHED DATA SERVICE Cont d 21 2 Regulations Cont d AR 15 11 21 2 3 21 2 4 21 2
232. originated on that line are screened for restricted calls If a call is placed to a restricted number the call is routed to a restriction announcement The subscriber can enter a personal identification number PIN to override the blocked status and continue the call Privacy Protector Privacy Protector works to intercept unidentified callers Calls that can be identified by Caller ID are completed as normal calls Calls that cannot be identified are intercepted and routed to an announcement which states that the caller does not accept calls from telemarketers Callers are advised to hang up if they are a telemarketer or press 1 if they are not a telemarketer Callers pressing 1 will have the call completed to the called number The Privacy Protector feature can be activated and deactivated by the subscriber This feature requires that the subscriber must also subscribe to Caller ID CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 16 Original Page 9 ADVANCED CALLING SERVICE 3 RATES AND CHARGES 3 1 1 AR 15 11 Advanced Calling Service Features The following rates and charges apply in addition to the established rates and charges for each local exchange access line with which these features are associated The applicable service ordering charge will apply for the installation of these features A central office line connection will not apply
233. osition options are available through soft keys on the customer s premises equipment Incoming calls to the line while idle receive normalsterminating treatment When the line is busy the system provides audible ringing to the calling party and alerts the DSCWID subscriber that a call is waiting The charge for Call Waiting Disposition is in additionstoscharges for Call Waiting and Caller ID CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 16 Original Page 5 ADVANCED CALLING SERVICE 2 FEATURES Cont d 2 1 AR 15 11 Advanced Calling Service Features are optional telephone service arrangements which provide one or more of the following features Cont d 2 1 5 Call Waiting ID Call Waiting ID also called Spontaneous Call Waiting Identification SCWID when added to an access line that also has Call Waiting and Caller ID allows the customer to view the name and directory number of a waiting call The display appears between the first and second tones alerting the customer that another call is coming in The charge for Call Waiting ID is in addition to those for Call Waiting and Caller ID Caller ID 2 1 6 A Caller ID Number Only This feature enables the customer to receive the calling directory number on incoming calls he directory number of the incoming call will be Senteto_the display of the Customer Premise Equipment during the fir
234. ospect of reusing the plant provided the customer will be required to bear all or a portion of the cost of such construction CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 8 Original Page 5 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 1 CONSTRUCTION CHARGES Cont d 1 9 AR 15 11 Extension of Telephone Service to Real Estate Subdivision 1 9 1 In lieu of extensions of telephone service pursuant to the Arkansas Public Service Commission s General Service Rules and Special Rules Telecommunications the Company may require a Developer desiring an extension to a prospective real estate subdivision to post a Surety Bond or make a cash deposit at the option of the Developer equal to the estimated total costs of the project before construction of the extension is commenced Total cost of construction shall not include drops to customers off the telephone distribution facilities For purposes of this Local Terms of Service a subdivision is defined as a project consisting of five 5 or more lots In the event the Developer chooses to post a Surety Bond there shall be added to the principal amount of the Surety Bond an amount equal to the mOst recent average embedded debt cost of the Telephone Company on file with the Arkansas Public Service Commission At least annually for a period of five 5 pyears the Telephone Company shall give the
235. oup 2 6 1 B Per Station Monthly 24 36 48 60 Rate Months Months Months Months Per UCD Group N A N A N A N A N A Per Station 7 00 6 00 500 4 00 3 00 Nonrecurting Charges Per UCD Group 220 00 2 6 2 Changes to Hunting Group Arrangements Patterns Additional Lines Change Hunting Order 12 00 Nonrecurring 2 6 3 Hunt Group Options 2 6 3 A Queuing for Hunt Group per group of 10squeue slots 20 00 per month 2 6 3 B Delay Announcements for Queued Calls Standard Announcement 24 00 per month CustomerWorded Announcement 96 00 per month Announcement Trunk 24 00 per month Changes to Customer Worded Announcement 25 00 Nonrecurring Nonrecurring Charges 2 6 3 C Stop Hunt Make Busy Access Code Activation 0 50 per month Key Switch Activation 6 50 per month Note Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 11 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 7 Facility Termination Charges Note AR 15 11 2 7 1 2 7 2 2 7 3 2 7 4 2 7 5 2 7 6 2 7 7 2 7 14 Tie Line Termination Charges T1 Termination Charges per channel OPX Termination Charges per OPX FX Termination Char
236. pany will not prorate any billing among agencies of the same governmental entity jointlyssubs ribingo 9 1 1 Service CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 9 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 3 Conditions Cont d j AR 15 11 All nonregulated telecommunications service providers e g Private Branch Exchange PBX Shared Tenant Service STS etc in an E9 1 1 service area should provide current lists of their subscriber s names addresses and telephone numbers in Company standard format to the Lead Telephone Company for inclusion in the E9 1 1 database pursuant to the terms of the Lead Telephone Company s tariff terms of service or practices Information provided by the Company as part of the provision of C9 1 1 or E9 1 1 is to be used only for the purposes of answering and dispatching emergency calls Charges for 9 1 1 Customer initiated changes and rearrangements affecting service address and ALI database records e g street name andsnumber changes emergency services territorial or name change jurisdictional boundary changes and rearrangements etc other than those processed in normal daily updates will be based upon the actual costs for such changes and rearrangements In such cases a valid comparative listing of changes musiybe supplied providing direct and individual referenc
237. participating lines across all service territories served by CenturyLink incumbent local exchange carriers each a CenturyLink ILEC Lines served by a CenturyLink competitive local exchange carrier CLEC are not contributory to or eligible for CLVP b CLVP is offered as a tiered plan with each tier havingesa Minimum Line Requirement Lines and or key trunks provided by a CenturyLinkJLEC which are already discounted under an existing term discount plan line volume plan or any contractual arrangement which contains a volume and or minimum term commitment may contribute to the aggregate line count used for determining the applicable tier and rates for services under this CLVP but are not eligible for additional discounts under this CLVP C The terms conditions and application of rates for services in Qwest Corporation locations may differ from thosemeontained herein and are as described in the applicable tariffs catalogs and or other local terms of service documents for those service locations 9 2 Regulations a Qualifying CLVP Services in locations other than those served by Qwest Corporation are defined as follows e Flat ratesbusiness individual lines local exchange service terminating into a single line instrument e Flat rate key lines or key trunks local exchange service terminating into any system classified as a key system pursuant to FCC Part 68 Rules and any hybrid system designed to function like a key system e
238. party access line The customer dialing a Home Intercom code and the telephone number hears a busy signal After hanging up all telephones on the line ring When any telephone on the line is picked up the ringing stops letting the customer know the call has been answered CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 15 Original Page 4 CUSTOM CALLING SERVICES 1 GENERAL REGULATIONS Cont d 1 1 AR 15 11 Custom Calling Service consists of one or more of the following Cont d 1 1 12 Distinctive Ring Enables a customer to add a second directory number to the same 1 1 13 1 1 14 telephone line With each of the two phones on the line having a coded ringing arrangement a call can be determined whom the call is for 3 Way Calling Enables a customer to add a third party to an existing call without operator assistance thereby establishing three way conversation To remain a three party conference the initiator must stay off hook to maintain connections The transmission may vary depending on the distance and routing necessary therefore transmission may not meet normal standards Usage Sensitive 3 Way Calling available tovall individual line residence and business customers where facilities permit This service permitsyuse of the 3 Way Calling feature on an as needed basis with the subseriber paying the rate for each occasion it is su
239. pates in offering 9 1 1 service under a legal arrangement agreement with the Host Provider THIRD PARTY FRAME RELAY ACCESS DEVICE BRAD ACCESS FRAD Access allows for retrieval of ALI Database Information forsWireless and Competitive Local Providers using a Third Party Database Provider over a Non Call Associated Signaling NCAS solution Connectivity is composed of two components FRAD Access and Steerable ALI software All other defined terms used in this section but not expressly defined herein shall have the meaning ascribed to such termsiin the Definitions section of this Local Terms of Service Conditions a 9 1 1 Service is restricted to one way incoming emergency service only b The Company shall not be required to provide 9 1 1 Service to less than an entire central office switching entity The Company does not undertake to answer and forward 9 1 1 Service calls but furnishes the use of its facilities to enable the 9 1 1 Customer s personnel to accept such calls on the 9 1 1 Customer s designated premises C 9 1 1 Service is provided solely for the benefit of the 9 1 1 Customer the provision of such service shall not be interpreted construed or regarded as being of the benefit of or creating any Company obligation toward or any right of action on behalf of any third person or other legal entity CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17
240. priate emergency service within the 9 1 1 service area or will undertake to transferall 9 1 1 Service calls received to the governmental agency with responsibility for dispatehing such services to the extent that 9 1 1 services are reasonably available The 9 1 1 Service applicant must submit to they Company written concurrence to the following terms and conditions by all participating agencies 1 The 9 1 1 Customer shall have the sole responsibility for determining which public safety agencies will participate in jointly Subscribing to a 9 1 1 Service offering and for the control and staffing of the Primary PSAP 2 The Primary PSAP will answer all calls on a 24 hour seven days a week basis 3 Each Primary PSAPemust subscribe to sufficient 9 1 1 Service lines to adequately handle incoming calls in each PSAP s average busy hour so that no more than one call out of 100 P 01 transmission grade of service encounters a busy signal In other words the 9 1 1 Service network from each Central Office to the Central Office serving the Primary PSAP must provide a minimum of a P 01 transmission gfade of serviceor two trunks whichever is the higher standard 4 If aSelective Router is not used each Primary PSAP must subscribe to at least two dedicated lines to each Secondary PSAP for the purpose of forwarding or transferring calls The number of lines shall be no fewer than the number required to provide a P 01 transmission grade of servi
241. processing continues and when both lines are free the customer hears a special ring CALL SOURCE IDENTIFICATION provides for the display at the agent s position of either the calling party s extension number for calls originating from within the same customer group or the common language location identified CLLI code of the incoming trunk group CALL SUPERVISOR AND ANSWER AGENT KEYS allows communication and quick access between the supervisor and agents The lamp on the Answer Agent key flashes and ringback is heard at the supervisor s set A busy tone is heard by the agent if the supervisor is talking to another agent AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 34 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d CALL TRACE this feature enables the user to trace the last incoming call without requiring approval or intervention from the telephone company When the trace is complete the customer hears a recorded message saying that the call has been traced and to call the telephone company CALL TRANSFER allows a station user to transfer calls to another station by flashing the switchhook and dialing the transfer to number CALL WAITING provides a burst of tone to inform a station user with a call already in progress that another call is waiting to be answered The station user may answer the waiting call by hangin
242. propriately equipped Operating specifics may vary by central office equipment type but can be described as follows 1 1 1 Call Forwarding Permits a customer to transfer incoming calls to another telephone number within the exchange or on the Long Distance Telecommunications Network where facilities permit The Call Forwarding customer is responsible for the payment of charges for each call between his call forwarding equipped telephone and the telephone to which the call is being forwarded The transmission may vary depending on the distance and routing necessary therefore transmisSion may not meet normal standards Call Forward Busy This feature automatically transfers incoming calls toa pre designated telephone number when the primary line is busy This service is fixed by the Company to be active or canbe activated and deactivated by the base subscriber Once activated CallsForward Busypis in effect any time an incoming caller encounters a busy line A subscriber can change the forward to numbers at their discretion without contacting the Company CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 15 Original Page 2 CUSTOM CALLING SERVICES 1 GENERAL REGULATIONS Cont d 1 1 AR 15 11 Custom Calling Service consists of one or more of the following Cont d 1 1 3 Call Forward No Answer This feature automatically transfers incoming ca
243. record errors by uploading the corrected records within one working day The use of PS ALI by a PS Provider must conform to the Lead Telephone Company tariff terms of service or procedures In order to ensure that an addressenot found scondition does not occur when a 9 1 1 call is received by a PSAP aPS Providerhas the choice of either a purchasing and usingasPS ALhENTRY service or b exclusively transmitting only the Private Switch lead number to the 9 1 1 Customer for alh9 1 t calls made by Private Switch End Users which is the default condition for a Private Switch Notwithstanding the above a a PS Provider must conform to applicable State regulations mandating PS ALI use if such regulations exist or are implemented by the State at any time and b a Private Switch with Direct Inward Outward Dialing DIOD numbers must use PS ALI or an address not found condition will occur The Company has no responsibility for loading and updating location information associated with Private Switch DIOD numbers Any PS ALI equipment and processing must be compatible with the Lead Telephone Company s systems to ensure proper PS ALI updating CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 27 ENHANCED EMERGENCY NUMBER SERVICE E 911 C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 2 AR 15 11 Conditions Cont d b
244. res Automatic Route Selection Call Back Queuing Call Back Queuing Enhanced Expensive Route Warning Tone Off Hook Queuing Off Hook Queuing Enhanced amon et OahWNn rere ro rer NS Monthly 24 36 48 60 Rate Months Months Months Months Automatic Route Selection 30 00 25 00 20 00 15 00 10 00 Nonrecurring Charge Automatic Route Selection 200 00 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 8 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 4 Individual System Features Cont d 2 4 15 Individual Optional Automatic Route Selection ARS Features These features are individual optional ARS features that build on ARS Basic 2 4 15 1 Time of Day Routing 2 4 15 2 Time of Day Network Class Of Service NCOS Routing 2 4 15 3 International Direct Distance Dialing Via ARS Monthly 24 36 48 60 Rate Months Months Months Months Time of Day Routing 10 00 9 00 8 00 7 00 6 00 Time of Day NCOS Routing 10 00 9 00 8 00 7 00 6 00 International Direct Dialing Via ARS 10 00 9 00 8 00 7 00 6 00 Nonrecurring Charge Timeof Day Routing 100 00 Time of Day NGOS Routing 100 00 International Direct Distance Via ARS 100 00 Note Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time ini
245. res are available only where operating conditions permit a Forced Disconnect Enables the PSAP attendant to release a connection on a 9 1 1 call even if the calling party remains off hook b Called Party Hold Enables the PSAP attendant t hold a 9 1 1 connection even if the calling party hangs up c Emergency Ringback Allows a_PSAP attendant to ring back the caller s line C PRIVATE SWITCH PS 9 1 1 SERVICE 1 Description a Private Switch ALI Service PS 9 1 1 Service is a service offering which enables either 1 Automatic Numberldentification ANI or 2 ANI and Automatic Location Identification ALI to be provided to a Public Safety Answering Point PSAP by 9 1 1 calls originating from Direct Inward Dial DID station lines assigned a Directory Number that is directly accessible to the Public Switched Network and served by a Private Switch Definitions of terms used with Private Switch ALI Service PS 9 1 1 Service are included with the definitions for Emergency Telephone Service AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 25 ENHANCED EMERGENCY NUMBER SERVICE E 911 C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 2 Conditions a Availability of Options 1 The ANI ONLY option is available if the 9 1 1 Customer has subscribed to ANI ONLY C9 1 1 service and has established dedicated routing fr
246. revenue The maximumsline extension constructed at no cost to the customer will be calculated pursuant to this formula Construction charges applicable to two or more applicants will be computed individually from the starting point of the new construction project to each respective location less the allowance Ownership and maintenance of the facilities so constructed will be vested in the Company 1 2 1 C Wherepoles are provided under paragraph 1 2 1 A above the Company will furnish and maintain the necessary circuits Where poles are provided under paragraph 1 2 1 B 1 above the Company will furnish and maintain the necessary circuits but the customer shall be required to bear all or part of the construction costs that exceed seven 7 times the anticipated annual local exchange revenue 1 2 1 D Buried Construction Where buried construction is furnished instead of pole line construction at the expressed desire of the applicant the principles specified elsewhere in this section are applicable CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 8 Original Page 3 CONSTRUCTION CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 1 CONSTRUCTION CHARGES Cont d 1 3 Construction on Private Property 1 3 1 Pole Line or Underground Buried Construction 1 3 1 A 1 3 1 B 1 3 1 C No construction charge is made for the provision of new
247. rge to the customer for the period of service during which such mistake omission interruption delay error or defect in transmission or service Occurs and continues This liability shall be in addition to any amounts that may otherwise be due to the customer under this Local Terms of Service as an allowance for interruptions Unauthorized Access and Hacking Except for physical damage to Customer s transmission facilities or Customer premise equipment directly caused by the Company s negligence or willful misconduct the Company is not responsible for unauthorized access to or alteration theft or destruction of Customer s equipment data programs or other information through accident wrongful means or any other cause while such information is stored on or transmitted across Company provided network facilities or Customer premise equipment Customer is responsible for any Company service or usage charges resulting from any such unauthorized access unless a tariff local terms of service schedule or other written agreement expressly states otherwise CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 4 Original Page 7 GENERAL TERMS AND CONDITIONS 16 SPECIAL RULES GOVERNING THE PROVISION OF LOCAL EXCHANGE SERVICE 16 1 Exclusive Provision of Local Exchange Service 16 1 1 Local exchange service shall be exclusively provided by the Telephone Company which is c
248. riber will assist the Company in respondingto complaints made to the Company concerning the subscriber s N4 service The Company will provide both oral and written notification when a N11 subscriber s service unreasonably interferes with or impairs other services rendered to the public by the Company or by other subscribers of N11 The Company reserves the right once notification is made to institute protective measures up to and including termination at any time and without further notice The Company may take protective measures when the N11 subscriber makes no modification or is unwilling to accept modification in method of operation or continues to cause service impairments EFFECTIVE 11 16 2015 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas Section 6 Original Page 55 MISCELLANEOUS SERVICE ARRANGEMENTS 28 N11 ABBREVIATED DIALING CODES 28 2 Terms and Conditions Cont d AR 15 11 28 2 11 The following conditions apply if the N11 subscriber provides a pre recorded announcement a The N11 subscriber will provide the announcements The Company will provide only delivery of the call The provision of access to the N11 network by the Company for the transmission of announcements or recordedsprogram services is subject to the availability of such facilities and the4 7equirements of the local exchange network The N11 subscriber assumes all financial responsibility for all cos
249. rior to the end of the six month period no additional credits will be applied although the referred customer will not be required to refund the Company for previously acquired bill credits CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 64 MISCELLANEOUS SERVICE ARRANGEMENTS 32 SATISFACTION GUARANTEE PROGRAM 32 1 General AR 15 11 a A Satisfaction Guarantee Program is available to business customers who subscribe to any of the following qualifying services Individual Business Line Key Trunk PBX Trunk Centrex When business customers notify the Telephone Company within thirty 30 days after installation of a qualifying service s that they are not satisfied with their service s and subsequently request disconnection of that service s theysare eligible to receive a full credit of all nonrecurring charges directly associated with the establishment of the qualifying service s and the monthly charges billed for the service s through the date of disconnection To receive credit the customer must submit a cancellation notice to the Telephone Company via a web based on line form withinsthirty days of the service installation date and at least 5 days before the Lelephone Company receives a disconnection request from the customer or the customer s new service provider When the last day of th thirty day period falls on a weeken
250. rs requesting that their listing be included in a udirectory of an exchange other than that from which service is rendered Thesfrate f r a foreign company listing will be the rate of the company in whose directory the listingsappears Trade Names A Trade Name created by adding a term such as Company Agency Shop Works etc to the name of a commodity or service will not be accepted as a listing unless the customer shows satisfactory evidence that he is authorized to do business under the trade name The Company reserves the right to reject listings which appear to be designed primarily to give publicity to the commodity or service or which in its judgment are otherwise objectionable or unnecessary for identification purposes CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 5 MISCELLANEOUS SERVICE ARRANGEMENTS 1 DIRECTORY LISTINGS Cont d 1 9 1 10 AR 15 11 Dual Name Listing Dual Name Listing will be a combined directory listing for any two people with the same last name and the same address Those who qualify for a dual listing may include a husband and wife a mother and daughter father and son brothers and or sisters In addition a woman whose husband is deceased may list her own name and her husband s first name 1 9 1 The dual name Primary Listing will be provided at no monthly rate 1 9 2 The dual name additional
251. rwarding should not be offered as a feature at the RCF terminating station line Remote Call Forwarding is provided on the condition that the customer subscribe to sufficient RCF features and facilities to adequately handle Calls to the RCF customer without interfering with or impairing any services offered by the Company If in the opinion of the Company additional Remote Call Forwarding features at the call forwarding location or facilities at the terminating station lines are needed the customer will be required to subscribe to such additional RCF features and facilities said customer s RCF service shall be subject to termination CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 45 MISCELLANEOUS SERVICE ARRANGEMENTS 22 REMOTE CALL FORWARDING Cont d 22 2 Rates and Charges 22 2 1 The following charges are for the Remote Call Forwarding Feature only and are in addition to applicable charges for service and equipment with which it is used 22 2 2 Installation charges of a service ordering charge and a central office line connection charge per access path apply Monthly Rate 22 2 2 A Access Path each 38 40 22 2 2 B Additional Access Path each 38 40 22 3 Message Charges 22 3 1 The message charges applicable to Remotely Forwarded Calls shall be comprised of two separate charges 22 3 1 A A charge for that portion of the cal
252. ry Assistance 7 2 9 Toll blocking usage sensitiveyservices blocking applicable charges 7 2 10 Call Waiting Caller Djand CalhForwarding included Customers who are unable to pay the required charges to maintain their present service may activate a PLTS plan but may be required to agree to a repayment plan for their current charges New customers who do not qualify for service due to a poor credit history may subscribe to PLTS The monthly rate for PLTS shall be in addition to any surcharges and fees established or authorized by a government entity including but not limited to 911 subscriber line charge sales tax and municipal fees CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 10 PACKAGED SERVICES 7 PREPAID LOCAL TELEPHONE SERVICE PLTS Cont d 7 6 bls 7 8 7 9 7 10 AR 15 11 Subscribers to PLTS are required to have mandatory toll blocking and usage sensitive blocking placed on their telephone line It is the customer s responsibility to not make or receive calls except for Directory Assistance for which additional charges are billed to the customer s telephone number After the first three directory assistance calls applicable rates for directory assistance will apply The Company may disconnect PLTS service with notice for any of the following reasons 7 7 1 Failure to make monthly payments to mai
253. ryTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 6 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 2 AR 15 11 Definition of Terms Cont d PS 9 1 1 SITE ADMINISTRATOR Person assigned and authorized by the Private Switch PS Provider to act as an agent of the PS Provider with responsibility for managing the PS Provider s responsibilities within the scope of this Local Terms of Service The Site Administrator is responsible for establishing the PS 9 1 1 Service for maintaining the location information of the PS End Users and using the CENTURYTEL PS ALI ENTRY software to provide accurate PS End User ALI to the Company This person will be given a password by the Company for access to the CENTURYTEL ALI ENTRY GATEWAY for the purpose of uploading the PS End Users ALI record information specific tosthe site administrator s location PSAP the Public Safety Answering Point either primary or secondary is the communications facility designated for a specific territory to which 9 14 calls are routed for response PRIMARY PSAP A primary PSAP is the Jnitial answering point responsible for taking appropriate action on a 9 1 1 call by either providing the response itself from the Emergency Response Agencies dispatched from that center on by transferring the call to a secondary PSAP for action A primary PSAP must be operated onda 24 ho
254. ryTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 19 Original Page 1 PACKAGED SERVICES 1 SIMPLE CHOICE ONE and SIMPLE CHOICE TWO 1 1 Description Simple Choice One and Simple Choice Two are packages of features available to both residential and business customers Simple Choice One includes the features specified following and a flat rate access line Simple Choice Two includes two flat rate access lines Customers subscribing to Simple Choice One and Simple Choice Two are entitled to unlimited use of the service features specified Features Following are the eligible call features All features may be not be available in all areas e Anonymous Call Reject 77 e BusyRedial 66 e Call Forward Busy e Call Forward Busy No Answer e Call Forward No Answer e lt Message Waiting Indicator e Call Forward Remote Access e Gall Forward Remote Access e Call Forwarding e Call Return 69 e Call Transfer e Call Waiting e Cancel Call Waiting e Call Waiting Disposition e Call Waiting ID e Caller ID Caller ID Number Only e Distinctive Ring Home Intercom e Long Distance Alert e Selective CallAccept 64 e Selective Call Forward 63 e Selective Call Rejection 60 e Long Distance Alert e Speed Call 8 or Speed Call 30 e 3 Way Calling e VIP Alert Grandfathered to existing customers at the
255. s may be attached Payphone Service is a business exchange access line composed of the serving central office line equipment all outside plant facilities needed to connect the serving central office with the customer s premises and the Network Interface Device NID at the demarcation point These facilities are Company provided and maintained and provide access to and from the telecommunications network fomlong distance service and local calling A maximum of one customer provided instrument implemented pay telephone may be connected to any one instrument implemented on CO impl mented payphone line General Terms and Conditions found in this Local Terms of Service are applicable to the provision of Payphone Service Directory listings may be provided under the regulations governing the furnishing of listings for business subscribers A Network Interface Device will be installed at a location determined by the Company which is accessible to the customer The Network Interface Device NID is a company provided jack orits equivalent It is the point of connection between the telephone company owned wiring and wiring owned by the Customer Applicable Nonrecurring Charges will apply for the move or rearrangement of the Company s facilitiesawhich are made at the request of the customer CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 18 Original Page 2
256. sas EFFECTIVE 11 16 2015 Section 15 Original Page 7 CUSTOM CALLING SERVICES 3 RATE SCHEDULES 3 1 The following charges are in addition to regular charges for class and grade of service furnished and the applicable service ordering charge will apply for the installation of these services A central office line connection will not apply Available Features 3 1 3 1 3 1 Call Forwarding Call Forward Busy Call Forward No Answer Call Forward Remote Access Call Pickup Call Transfer Call Waiting Direct Line Distinctive Ring Do Not Disturb Home Intercom 3 Way Calling Speed Call Speed Call 8 Speed Call 30 Voice Data Protection Wake Up Service Outbound Call Block Feature Monthly Rates Per C O Line Equipped Residence Additional charges will apply for changing a predetermined programmed number Business For usage sensitive features Rates and Conditions see Section 16 Advanced Calling Service AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas Section 15 EFFECTIVE 11 16 2015 Original Page 8 CUSTOM CALLING SERVICES 4 FEATURE PACKAGES 4 1 Residence customers will receive a multiple feature discount when subscribing to two or more features Monthly Discount Two Features 0 75 Three Features 1 25 Four or more Features 1 75 Grandfathered to existing customers at existing locations AR 15 11
257. siness day is more than 24 hours away If the value 0 has been assigned then no restoration priority is applicable to this service The minimum period for service is one month CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 60 MISCELLANEOUS SERVICE ARRANGEMENTS 30 TELECOMMUNICATIONS SERVICES PRIORITY Cont d 30 5 Obligations of the Customer AR 15 11 In all instances the customer is responsible for obtaining the appropriate TSP authorization code and providing that code to the Telephone Company The TSP System service customer must also be the customer for the facilities with which TSP service is associated Only the customer is allowed to order TSP System service All points of a multipoint service configuration must have the same restoration priority assignment and must satisfy the requirements of that assignment In obtaining TSP System service the customer consents to the release of certain information by the Telephone Company to the federal government in order to maintain and administer the TSP System Such information includes the customer s name telephone number and mailing address the TSP authorization code and the circuit or service ID numMbereassociated with the National Security Emergency Preparedness NSEP service When a customer invokes TSP Treatment th Telephone Company will attempt to notify the customer of
258. st long silent interval of the ringing An originating caller ssdirectory number may not be displayed at the called party under the following conditions 1 The calling number will not be displayed if the called party is off hook If theycustomer subscribes to both Call Waiting and Caller ID and ismon an existing call a second incoming call will not be displayed unless the customer subscribes to Call Waiting ID and Call Waiting 2 The calling number will not be displayed if the called party answers thedincoming call during the first ring interval CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 16 Original Page 6 2 FEATURES Cont d 2 1 AR 15 11 ADVANCED CALLING SERVICE Advanced Calling Service Features are optional telephone service arrangements which provide one or more of the following features Cont d 2 1 6 Caller ID Cont d 2 1 6 A Caller ID Number Only Cont d 2 1 6 B 3 The calling number will not be displayed if the calling party has blocked his call or has a blocked line Caller ID This feature enables the customersto receive the calling party name and number on incoming calls The Directory Name and Number of the incoming call will be sent toathe display of the customer s premise equipment during the first long silent intervalsof the ringing Caller ID will only be offered in conjunctionwith Caller ID Number
259. t Inward System Access DISPLAY AGENT SUMMARY KEY enables the ACD supervisor using a Business Set with display to quickly check the status of all ACD agentipositions assigned to a particular agent group DISPLAY CALLED NUMBER pfovides the user with visual feedback concerning the called number during the origination termination programming and feature activation operations only if the Business Set is equipped with the optional 32 character alphanumeric LCD DISPLAY CALLING NUMBER provides the Business Set user with visual feedback on the incoming calling number AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 37 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d DISPLAY QUEUE STATUS KEY permits a key s to be reserved on the supervisor s position to monitor queues of different agent groups DISTINCTIVE ALERTING CALL WAITING INDICATION allows a Centrex station user to determine the source of incoming calls from within or outside the business by the Distinctive Ringing pattern or the Call Waiting tone Normal ringing and Call Waiting tones are used to identify intra Centrex group calls Calls with originate from outside the Centrex group are identified by either two short rings and or Call Waiting tones DO NOT DISTURB allows a station user to prevent incoming callsstrom ringing at his her station by diverting them to a
260. t exchange 5 4 Rates 5 4 1 A charge of 30 per call will apply for each Intra NPA Long Distance Directory Assistance Service calli 5 4 2 A surcharge of 30 will be applicable to all calls to Intra NPA Long Distance Directory Assistance connected by the 0 operator or dialed by the customer and billed to a calling card provided that the 0 operator is not the only source available for Intra NPA Long Distance Directory Assistance AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 14 MISCELLANEOUS SERVICE ARRANGEMENTS 6 INTRA NPA LONG DISTANCE OPERATOR SERVICE REQUIRING TELEPHONE NUMBER ASSISTANCE 6 1 General 6 1 1 Intra NPA Long Distance Operator Service requiring telephone number assistance is that service for which the operator is required to obtain the telephone number of the called party in order to complete the call This service is furnished in conjunction with an intra NPA long distance call placed through an operator 6 2 Application Of Charges 6 2 1 The charges specified in Rates will be applicabledo all customers except 6 2 1 B Hotel Motel guests and hospital patients 6 2 1 C Customers who are unable tosuse a telephone directory because of a visual or physical handicap which can be confirmed by a physician appropriate group or agency 6 3 Telephone Number Assistance Charges 6 3 1 A telephone number ass
261. t to callers such as status of call in queue all positions busy etc when the delay exceeds a customer specified threshold A call delay announcement is a prerecorded central office announcement produced by the Company AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 32 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d CALL FORCING provides that an agent can be presented with a call without activating a key Rather than ringing a short burst of tone alerts the agent that a new call is connected CALL FORWARD A subset feature that allows the user to specify at data fill time what DN Keys will be affected CALL FORWARD AUTOMATIC DIAL DISPLAY for Digital Centrex customers using a Business Set with display this feature shows on the display the number currently programmed for the Call Forward or the Automatic Dial Features CALL FORWARD DON T ANSWER allows all calls that terminate to a user s station to be redirected to an alternate station after a predetermined number of rings CALL FORWARD REASON DISPLAY is a feature that expands thesutility of existing Call Forward features through a second line display message for Business Sets Also a Business Set with display capability will indicate the reason a call has been forwarded from anyother telephone CALL FORWARDING BUSY LINE causes allscalls to be redirected to an alterna
262. tations located off the premises on which the primary station is located will be provided at the applicable mileage charges as shown elsewhere in this Localdjerms of Service Line Rate Access Line Rate for Key Service is provided in Section 5 Service Connection Charges Service Connection Charges applicable as set forth in Section 7 of this Local Terms of Service apply for each line installed moved or changed 27 PABX SERVICE 27 1 27 2 AR 15 11 General A Private Branch Exchange PABX is an arrangement of equipment consisting of a switchboard eitherdial of manual and stations connected with the switchboard which are arranged for inter communicating between the stations and which may be connected with a central officescommunication with the general exchange system for local and toll telephone service Trunk Rates The PBX Trunk Rate is provided in Section 5 27 1 1 Applicable mileage charges as shown elsewhere in this Local Terms of Service will apply for each location located off the premises on which the primary station is located 27 1 2 Service Connection Charges as set forth in Section 7 of this Local Terms of Service apply for each line installed moved or changed CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 52 MISCELLANEOUS SERVICE ARRANGEMENTS 28 N11 ABBREVIATED DIALING CODES 28 1 Description 28
263. te station when the called station is busy CALL FORWARDING DISTINCTIVE RINGING is Call Forwarding line option that allows station users to distinguish between forwarded and non forwarded calls The distinctive ringing pattern is two short rings This option is assignedito the base or forwarding station but is active rings on the forward to station CALL FORWARDING INCOMING ONLY is an option that can be used with any of the Call Forwarding features Gall Forwarding Variable Don t Answer and Busy Line and allows only incoming calls calls that originate Outside the Centrex group to be forwarded Calls from within the group or a private facility are not forwarded CALL FORWARDING VARIABLE enables a station user to divert all incoming calls to another directory number Activation deactivation and the forward to destination are controlled by the station user CALL FORWARDING WITHIN GROUP ONLY is an option that can be used with any of the Call Forwarding features Call Forwarding Variable Don t Answer and Busy Line and restricts call forwarding to only directory numbers within the same Centrex group thus preventing the station user from forwarding calls outside the Centrex group AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 33 DIGITAL CENTREX SERVICE 4 DEFINITIONS Cont d CALL HOLD allows a station user to plac
264. ted within the same building as the main station key system PABX switchboard or dial switching equipment or the central measuring point in the case of Centrex Systems Where extension service PABX stations key stations or Centrex stations are provided at other locations and for other circuit extensions or similar character such as for jacks off premise extension line mileage charges are applicable as set forth below in addition to thebasic rates 7 4 1 B Mileage charges are computed on the routesme asurement from the building location of the main station keyssystem or PABX system or from the central measuring point for Centrex systems to the building in which the extension service PABX station Centrex extension station key extension station or other service is located AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 6 Original Page 20 MISCELLANEOUS SERVICE ARRANGEMENTS 7 INTRAEXCHANGE LOCAL CHANNELS Cont d 7 4 Off Premise Extension Line Mileage Cont d AR 15 11 7 4 1 General Cont d 7 4 1 C 7 4 1 D 7 4 1 E Mileage charges are computed separately for each off premise extension access location Where construction is necessary for the purpose of furnishing off premise extension lines on the subscriber s premises such construction will be furnished as provided for Construction OngsPrivate Property in Secti
265. the 9 1 1 call CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 28 ENHANCED EMERGENCY NUMBER SERVICE E 911 C PRIVATE SWITCH PS 9 1 1 SERVICE Cont d 2 3 AR 15 11 Conditions Cont d b C Service provisioning is dependent upon the type and configuration Cont d 2 Point of Concentration The 9 1 1 Customer is required to order network facilities in order to provide a minimum of two E9 1 1 Service Trunks or that quantity which will provide a minimum of P 01 Transmission Grade of Service whichever is the higher standard from the PS Provider s serving Central Office to the PSAP This may be done via dedicated trunking from the PS to the PSAP or it may be done via a Point of Concentration Thus there may arise a need to install an E9 1 1 Selective Router or Tandem in order to handle thextraffic from numerous PS Providers If so the cost for this network modification is the responsibility of the 9 1 1 Customer Termination at the PSAP If additional lines trunks or termination are required from the Point of Concentration to the PSAP to handle PS 9 1 1 Service and or if additional local loop connections or terminations are required at the PSAP end regardless of whether theresis a Point of Concentration or not the cost of these additions is the responsibility of the 9 1 4 Customer The PS Provider for th
266. tial service is established AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 9 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 5 Features Associated With Groups of Lines 2 5 1 Code Restriction Features 2 5 1 A Code Restriction 2 5 1 B Outgoing Call Screening Per List Per Line Using List Changes to Toll Code Outgoing Call Screening Lists Special Intercept Announcement Standard Announcement Customer Worded Announcement Announcement Trunk Changes to Customer Worded Announcement Paging Access Per Paging Circuit Music on Hold Access Per Connection Additional Directory Number Per Number 4 50 per month 4 50 per month 0 50 per month 12 00 Nonrecurring 24 00 per month 96 00 per month 24 00 per month 60 00 Nonrecurring 20 00 per month 20 00 per month 5 00 per month Note Service Ordering Charges as specified in SECTION 7 of this Local Terms of Service apply for the connection of the services listed above unless ordered at the time initial service is established AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 10 DIGITAL CENTREX SERVICE 2 RATES AND CHARGES Cont d 2 6 Enhanced Hunting Service 2 6 1 Uniformed Call Distribution UCD 2 6 1 A Per UCD Gr
267. ting central office connected to a Sender the other at the terminating PSAP connected to a Receiver A pair of one or four channel cellular transceivers and a cellular license must be purchased with each channel activated If the PSAP or originating central office is outside the normal service area of a cellular radio cell a directional antenna shall be installed to ensure adequate signal strength for radio communications CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 17 Original Page 22 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICE Cont d 4 AR 15 11 Optional Services Cont d b Alternate Network Routing Cont d 5 Alternate Network Routing via Cellular Transceivers may be selected with either of the ANR services listed above to add cellular path connectivity This service requires a cellular transceiver to be installed at either or both ends of the path one at the originating central office connected to a Sender the other at the terminating PSAP connected to a Receiver A pair of one or four channel cellular transceivers and a cellular license must be purchased with eachschannel activated If the PSAP or originating central office is outside the normal service area of a cellular radio cell a directional antenna shall be installed to ensure adequate signal strength for radio communications Description of Teltone
268. tion of this Local Terms of Service entitled Directories Indemnification The Company s liability if any for its gross negligence or willful misconduct is not limited by this Local Terms of Service With respect to anyother claim or suit by a customer the customer indemnifies and holds harmless the Company against claims losses or suit for injury or damage to any property which arises from The use of customer provided premises equipment voltages or currents transmitted over the Company s facilities caused by customer provided premises equipment Further the customer indemnifies and holds harmless the Company against claims for libel slander or the infringement of copyright arising directly or indirectly from the material transmitted over the Company s facilities or the use thereof by the customer against claims for infringement of patents arising from combining with or using in connection with facilities furnished by the Company and apparatus equipment and systems provided by the customer Liability The Company s iability if any for its gross negligence or willful misconduct is not limited by this Local Terms of Service With respect to any other claim or suit by a customer for damages arising out of mistakes omissions interruptions delays or errors or defects in transmission occurring during provision of telephone service the Company s liability if any shall not exceed an amount equivalent to the proportionate cha
269. tone or recorded announcement This feature canebe offered with a Personal Identification Number PIN override option that selected callers can dial to override Do Not Disturb EBS INTERACTIVE DISPLAY feature package enables Electroni sBusiness Set customer to add delete and change certain Centrex or EBS features EBS POWER FEATURE NAME PROGRAMMING Asthis feature enables the user of an M5209 or M5312 Electronic Business Set with display opadd delete gt or change the network specific name associated with their directory number using either theiryown set or a designated Power Feature administrator s set ELECTRONIC BUSINESS SET AS A MESSAGE CENTER provides full message center functionality to smaller organizations thatydo_not otherwise require an Attendant Console EMERGENCY AND ANSWER EMERGENCY KEYS enables the agent to confer immediately with the supervisor or automatically connects a tape recorder in the event of a threatening or abusive call EMERGENCY KEY BACKUP allows the agent to obtain emergency help from a supervisor and the abusive or difficult caller is unaware that a request for help has been initiated EMERGENCY KEY ENHANCED allows an ACD agent to add a supervisor and a recording device to a call simultaneously END TO END SIGNALING EBS End To End Signaling provides the ability to out pulse dual tone multi frequency DTMF digits while active on a call This is a basic feature on Electronic Business Sets AR
270. tractor service beyond the initial period or both 7 2 1A Rates Installation Move Monthly or Change Charge Rate Charge per cable pair o 10 00 M Applicable service connection charges apply AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 18 MISCELLANEOUS SERVICE ARRANGEMENTS 7 INTRAEXCHANGE LOCAL CHANNELS Cont d 7 2 Circuit Rental Community Water Systems Cont d 7 2 1 The following rate applies when necessary facilities are available When Cont d 7 2 1 B Conditions 1 The customer will be required to furnish and maintain the circuit closing device activating device or any other device and the wiring between this devise and any type of warning equipment 2 The customer shall indemnify and hold harmless and thereby release the Company from any and all legal orgothen expenses claims costs losses suits or judgments dor damages or injuries to or deaths or persons or damages to or destructionsof property arising in any way directly or indirectly byweason of any use by the customer of the cable pair provided by the Company 7 3 Off Premise Extension Stations 7 3 1 Off Premise extension stations may be furnished subject to the following conditions 7 3 1 4 May be located on thespremise of another customer and restricted to answering incoming calls only provided the other has his own separate service at th
271. tral office to another central officea intra oninterexchange Rates and charges apply to each facility ordered A minimum of two trunks circuits is required on each interoffice route Additional 9 1 1 Features as described in this Local Terms of Service are available with 9 1 1 Service where conditions permit C9 1 1 ANI Only 9 1 4 Service a b The following rate elements apply to a typical C9 1 1 arrangement 1 9 1 1 Central Office Enabling Enables the central office to recognize 9 1 1 as a valid number and to connect such calls to a 9 1 1 Service Line or dedicated 9 1 1 trunk Also enables the central office to generate ANI for the caller s telephone number and provide it to the 9 1 1 Service Line or dedicated 9 1 1 trunk 2 9 1 1 Network Service Same as B9 1 1 Service C9 1 1 Service includes ANI Spill which is the provision of the caller s telephone number to the PSAP ANI Spill may not be provided from multi party end users For calls placed to a PSAP from off premises stations and stations behind business systems where ANI Spill is provided it will provide the identity of the primary telephone service billing or lead number unless provisions have been made for PS ALI Service CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 16 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICE Cont d 2
272. treet Address Guide MSAG with ESNs assigned to each address This must include all Company and participating telecommunication service subscriber addresses and be based upon Company standards which are consistent with the National Emergency Number Association NENA b Advising the Company in a timely manner of any changes in the MSAG or ESN assignments CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 17 ENHANCED EMERGENCY NUMBER SERVICE E 911 B DESCRIPTION OF SERVICE Cont d 3 AR 15 11 E9 1 1 Enhanced 9 1 1 Cont d a The following rate elements apply to a typical E9 1 1 arrangement Cont d 4 Third Party Frame Relay Access Device FRAD Connectivity This service provides access to a non Company controlled database to retrieve information for a given call emergency assistance Upon receipt of a call at the PSAP location a request is forwarded through the ANI ALI Controller that first queries a Company controlled database for specific caller information via a full period data circuit If the information is unavailable with the Company controlled database software broadcasts a request for data through a Frame Relay network to Third Party controlled databases to retrieve the data Third Party FRAD Connectivity is composed of the two below components a FRAD Access establishes arame Relay connection
273. trol Channels 7 1 1 A The following rates apply when necessary facilities are available When facilities are not available the customer may be required to pay an additional charge or to contract for service beyond the initial period or both 7 1 1 B The total mileage is the sum of the direct routesmileage from each point to its serving central office with fractional 1 4 miles rated as full 1 4 miles for each two point segment of distance 7 1 1 C Charges per cable pair routesmileage Installation Move Monthly or Change Charge Rate First 1 4 mile 35 00 15 of B 1 Each additional mile N C 1 00 For each terminated segment where segmentsiare permanently tied together combined mileage applies CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 16 MISCELLANEOUS SERVICE ARRANGEMENTS 7 INTRAEXCGHANGE LOCAL CHANNELS Cont d 7 1 AR 15 11 Circuit Rental Cont d 7 1 2 Local Loops For Foreign Exchange Not Covered Under Circuit Rental Above 7 1 2 A The following rates apply when necessary facilities are available When facilities are not available the customer may be required to pay an additional charge or to contract for service beyond the initial period or both 7 1 2 B The total mileage charges shown below shall apply from the Central Office to the customer s premise with fractional 1 4 miles treated
274. ts involved in providing announcements oOferecorded program services including but not limited to the recorder announcement equipment producing the recording advertising and promotional expenses The N11 subscriber assumes all financial responsibility according to other specific rates and charges for all facilities required to connect the recorder announcement equipment located on the subscriber s premises CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 56 MISCELLANEOUS SERVICE ARRANGEMENTS 28 N11 ABBREVIATED DIALING CODES 28 2 28 3 AR 15 11 Terms and Conditions Cont d 28 2 12 The Company may take all legal and practical steps to disassociate itself from N11 subscribers whose business and or public conduct whether demonstrated or proposed is of a type that in the Company s discretion generates unacceptable levels of complaints by end users 28 2 13 The Company will not be responsible for calls that cannot be completed as a result of repair or maintenance difficulties in Company facilities and equipment or on equipment owned or leased by the subscriber 28 2 14 The Company its employees or its agents are not liable to any person for civil damages resulting from or caused by anyeact or omission in development design installation operation maintenance performancesjor provision of N11 service except for willful or wa
275. ublic Service Commission The rates in this section are applicable regardless of the routing method used CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 12 Original Page 1 THIS SECTION IS RESERVED FOR FUTURE USE AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 13 Original Page 1 CHARGES RELATED TO CUSTOMER ACTIVITY 1 APPLICABLE SERVICE AREA To all customers taking telephone service under the Company s rate schedules as they are now or as they may in the future be filed and approved by the Arkansas Public Service Commission 2 CUSTOMER ACCOUNT RECORD STATEMENT The Company will charge a fee of five dollars 5 00 per monthly statement when a customer or any authorized party requests a statement of the customer s account record as described by the Commission s General Service Rules 3 DEPOSIT FROM APPLICANT Under certain conditions the Company may require a deposit frome an applicant pursuant to the provisions of the Commission s General Service Rules 4 DEPOSIT FROM CUSTOMER 4 1 Under certain conditions the Company may require aynew deposit or an increase in the amount of a deposit from a customer pursuant dosthe provisions of the Commission s General Service Rules 4 2 When the Company charges a newor additional deposit the total amount on deposit at any time
276. uirement Terms 10 49 5 00 5 00 50 499 5 00 5 00 500 999 5 00 5 00 1000 3000 5 00 5 00 Touch calling service Trunk Hunting and Extended Area Service where applicable are included in these rates AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 1 MISCELLANEOUS SERVICE ARRANGEMENTS 1 DIRECTORY LISTINGS 1 1 AR 15 11 General 1 1 1 These rates and regulations for directory listings apply only to the alphabetical section of the directory containing the regular alphabetical list of customers and do not apply to listings or advertising appearing in the classified section The alphabetical list of names of customers is solely for the purpose of informing calling parties of the telephone numbers of customers and those entitled to use the customer s service and special sequence or arrangement of names is not contemplated The Company has the right to limit the length of any listing to one line in the directory by the use of abbreviations when the clearness of the listing or the identification of the customer is not impaired thereby A listing must conform to the Company ssspecifications with respect to its directories Listings are regularly provided in connection with all classes of exchange service except public telephone service A listingamay be omitted fro
277. ur seven days a week basis SECONDARY PSAP A secondary PSAP responds to 9 1 1 calls transferred from a primary PSAP by dispatching those Emergency Response Agency services under its authority It may become the initial respondent to a 9 1 1 call in an alternate routing configuration where the primary PSAP is unable to anSwerthe call SELECTIVE ROUTER SR Equipment located in the central office that has capability of routing incoming 9 1 1 calls to different PSAPs based on the callers ANI and concentrating the number of incoming trunks to fewer outgoing trunks This is an example of a Point of Concentration CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 17 Original Page 7 ENHANCED EMERGENCY NUMBER SERVICE E 911 A GENERAL Cont d 2 AR 15 11 Definition of Terms Cont d SELECTIVE ROUTING A service that routes calls to the correct PSAP based on the caller s ANI This service is available when a C9 1 1 or E9 1 1 system is served by more than one PSAP or when a central office is split by a political boundary and one of the political areas does not subscribe to 9 1 1 services SUBLOCATION INFORMATION Information of originating station location end user in PS ALI applications SUBSCRIBER A person or business that orders access lineyservice from a telephone company SECONDARY PROVIDER A regulated telephone companyithat partici
278. ved from one ACD group to another ACD 2500 SET NOT READY allows an agent to perform post call processing of a call before the next ACD call is presented ACD 2500 SET MIS LOAD MANAGEMENT allows sets to be reassigned from one ACD group to another and ACDSHOW commands display information about the group s agent positions ADDED POWER FEATURE ENHANCEMENT this feature addseGall Pickup Message Waiting Power Feature Key Assignment and Security Lock to the list of features supported by Power Features ADDITIONAL DIRECTORY NUMBERS provides a Centrex customermwith additional software derived directory numbers that are not central office line equipment AGENT KEY permits the supervisor to call an agent by pressing the Call Agent key and then pressing the key associated with a particular agent AGENT LOGIN ENHANCEMENT provides two new options to ensure that only assigned agents ar able to log into an Automatic Call Distribution ACD group Partitioning of agent login identificationaumbers between customer groups and Agent login password option AGENT QUEUE ensures an even distribution of the workload among the agents in the group The agent waiting the longest inthe answering position receives the first incoming call AGENT STATUS LAMP provides the status of agent positions to the supervisor of the group ANNOUNCEMENT TRUNK a feature of Special Intercept Announcement AR 15 11 CenturyTel of Northwest Louisiana
279. vice is provided by thesfelephone Company per the technology available from the Company ssfacilities It shall be the responsibility of the CO Implemented Coin Line payphone owner t assure technical and operational compatibility with the coin line feature offered by the Telephone Company Features and Functions 7 6 1 CO Coin Line Signaling Coin Supervision provides the electrical signaling for Coin monitoring lt indicating to an operator service provider the number and denomination ofcoins deposited based on information provided by the payphone Coin collection and return indicating to the payphone equipment to collect coin s from or returnscoin s to the calling party where applicable and offered by the Company and Answer supervision indicating to the payphone that the calling line has answered the call where applicable and is technically feasible CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 18 Original Page 5 PAYPHONE SERVICE 7 PAYPHONE SERVIC Cont d 7 6 AR 15 11 Features and Functions 7 6 2 Selective Class of Call Screening treatment enables the customer to restrict outgoing operator handled calls placed over the Telephone Company s network from the service point to only those calls which are charged to a called telephone a third number or a calling card Selective Class of Call Screening will be provided
280. will not affect the tier and monthly discount levels established upon execution of the CEVP agreement unless Customer commits to a new agreement for a greater number of lines than the existing agreement Rates applicable under the new agreement will not apply retroactively nor will the months accrued under the initial agreement apply towards the new commitment period Customer may move all or some of the lines under this CLVP to any eligible CenturyLink service location without incurring termination charges as long as Customer maintains the overall minimum line requirement The CLVP rates for relocated lines are as specified in the appropriate CenturyLink tariffs guidebooks schedules and or local terms of service documents for the new service location CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 5 Original Page 9 LOCAL EXCHANGE SERVICE 9 CENTURYLINK LINE VOLUME PLAN CLVP Cont d 9 3 Early Termination Liability AR 15 11 a If CenturyLink terminates the Service s for cause or if Customer terminates the Services s in whole without cause before expiration of the initial commitment period the customer will pay termination charges of 15 00 per line of the customer s Minimum Line Requirement multiplied by the remaining number of months left on the Term For example a customer terminating all service with 3 months remaining on the Term and a Minimum
281. with any 9 1 1 emergency telephone service located at the PSAP s may be provided by the Company or the 9 1 1 Customer subject to the approval by the Company for compatibility with the 9 1 1 system Any additional costs associated with bringing incompatible equipment into compliance with the 9 1 1 system will be the responsibility of the 9 1 1 Customer Liability a The Company s entire liability to the 9 1 1 Customeror any person for interruption or failure of any aspect of 9 1 1 Service shall be limited by the terms set forth in this section the General Terms and Conditionsysection of this Local Terms of Service and in any sections of other tariffs which apply to the provision of 9 1 1 Service by the Company and in statute This 9 1 1 Service is offered solely to assist the 9 1 1 Customer in providing 9 1 1 emergency service in conjunction with applicable fire police and other public safety agencies By providing this 9 1 1 Service to the 9 1 1 Customer the Company does not r atesany relationship or obligation direct or indirect to any third party other than the 9 1 1 Customer The Company shallot be liable for civil damages whether in contract tort or otherwise to any person corporation or other entity for any loss or damage caused by any act or omission by the Company or any of their employees directors officers contractors or agents in the design development installation maintenance or provision of any aspect of 9 1 1 S
282. y Calling 0 75 CenturyTel of Northwest Louisiana Inc d b a CenturyLink EFFECTIVE 11 16 2015 Local Terms of Service Arkansas Section 16 Original Page 11 ADVANCED CALLING SERVICE 3 RATES AND CHARGES Cont d 3 2 Usage Sensitive Calling Features Cont d AR 15 11 3 2 2 Conditions 3 2 2 A The total monthly charge for each usage sensitive feature except Call Trace 57 will not exceed 6 00 The total monthly rate for Call Trace 57 will not exceed 25 00 3 2 2 B Call Trace 57 permits the customer to initiate an automatic trace of the last completed incoming immediately after thescall is terminated Call Trace 57 is billed per successful trace invoked by the customer 1 2 If the call originates from a stationserved by a PBX or multi line hunt group only the main number will be identified by the trace If the trace is successful the Company s equipment will record the incoming call detail Callydetail does not include recording the telephone conversation he Gompany will not provide any call detail which results from a trace to the customer subscribing to Call Trace 57 The Company will provide the call detail of a successful trace only to the appropriate law enforcement authorities when the Company receives proper request If a customer wishes that further action be taken regarding a successful trace the customer is responsible to initiate contact with the appropriate law enforcement agencies
283. y and rearrangement of names are permitted when in the opinion of the Company they are necessary for the proper identification of the customer and are not desired to secure a preferential position in the directory or for advertising purposes CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 6 Original Page 4 MISCELLANEOUS SERVICE ARRANGEMENTS 1 DIRECTORY LISTINGS Cont d 1 5 AR 15 11 Alternate Listings 1 5 1 An Alternate Listing refers a calling party to certain other telephone numbers after business hours or on Sundays or holidays or if there is no answer on the first listed number 1 5 2 Where the alternate call number is to be that of another customer the listing will be furnished only with written approval of the other customer Extra Lines of Information Listings of office hours or other lines of information which are not required by the Company in order to efficiently handle telephone traffic are not included in the regular charges for service A phrase directing the method of calling when a PABX operator isnot on duty may be listed in the directory at extra charges whenever night connections are provided Foreign Listings 1 7 1 Foreign Listings are listings in the alphabetical list of an exchange other than the exchange in which the listed service is furnished 1 7 2 A Foreign or Non customerListinga may be furnished custome
284. y to customers who are enrolled in automatic payment plans who pay their bill by mail who use the automatic voice response unit who use their financial institution s bill payment service or who pay their bills online at the Company s website Nonrecurring Charge Convenience Fee Charge per occasion utilizing a live customer representative 4 00 AR 15 11 CenturyTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 14 Original Page 1 DIGITAL CENTREX SERVICE 1 GENERAL 1 1 AR 15 11 Centrex is a Central Office based flat rate business communications service which provides capabilities similar to those offered on a Private Branch Exchange but without requiring switching equipment on the customer s premises Centrex integrates all of a business residence customer s lines into a single telecommunications system Centrex is a local exchange telecommunications service provided from the Telephone Company Central Offices where suitable facilities and features permit Centrex permits the direct dialing between lines connected to the service and the direct dialing of outgoing calls Incoming calls are received by direct inward dialing from the calling party to the station line or through an attendant console All Centrex station lines will be equipped with the standard features as set forth in 2 1 1 and Touchtone Service Additional optional features may also b
285. yLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 16 Original Page 2 2 FEATURES 2 1 AR 15 11 ADVANCED CALLING SERVICE Advanced Calling Service Features are optional telephone service arrangements which provide one or more of the following features 2 1 1 Anonymous Call Reject 77 Permits the customer with or without Caller ID to automatically reject calls from anonymous callers who have blocked their name or telephone number through per call blocking or per line blocking When the customer activates this feature the rejected call is routed to an announcement and disconnected The customer does not hear a ring for rejected calls The customer must provide and connect their own compatible premise equipment CPE in order to reject calls Call Return 69 Permits the customer to automatically redial the telephone number of the most recently completed incoming locah calljorscall attempt by dialing an activation code If the redialed number is busy the Company s equipment will monitor the redialed number every thirty 30 seconds for a maximum of thirty 30 minutes in an attempt to establish theycall When both lines are idle the customer is notified by a distinctive ring andswhen the customer picks up the receiver the call is automatically placed 2 1 2 A Call Return 69 cannot operate when 1 A allioriginates from a central office that is not equipped for Advanced Call Service Features 2
286. yTel of Northwest Louisiana Inc d b a CenturyLink Local Terms of Service Arkansas EFFECTIVE 11 16 2015 Section 3 Original Page 4 DEFINITIONS PRIVATE LINE A line consisting of dedicated communication channels connecting two or more locations PROTECTOR See Standard Network Interface RATE A recurring monthly assessment made in conjunction with the provision of a service ROUTE MILEAGE The distance measured along the route of the circuit between any two or more given points of that circuit STANDARD NETWORK INTERFACE The points of common termination of company provided and customer provided facilities sometimes referred to as the standard network interface SNI or demarcation point TIE LINE A circuit connecting two private branch exchange systems for thespurpose of interconnecting the stations of one system with the stations of the other without the use of trunk lines central office of the Company TOLL MESSAGE A completed call between two exchange Stations located in different local service areas between the two toll stations or between a toll station and n exchange station for which charges are made on a per unit basis TOLL RATE The rate prescribed for toll messages based upon the duration of the message time of day number of calls and distance between exchanges may be intrastate or interstate TOLL SERVICE Telecommunications S fvice between exchanges carried on the public switched network for whic

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