User Manual - Speech Design
Contents
1. Ex 709 Hold Function number Direct access to voice mailbox The person you are talking to now hears your mailbox mo bile mailbox announcement from the beginning and can leave a message afterwards 1 This requires the colleague to also be a registered user in the system Mobile Pro User manual 76 553 03 41 5 Available functions during a call 5 1 1 2 Transfer to a colleague s mailbox mobile mailbox e During the call dial ED Ex 709 Ex 411 Hold Function number Colleague s ex Direct access to voice mailbox tension No Caution The mailbox mobile mailbox announcement of the desired colleague starts Hang up during the announcement The person you are talking to now hears the mailbox mobile mailbox announcement from the beginning and can leave a message afterwards 5 2 Hold the call If you want to establish another connection without losing the connection to the first dialed party press Hold The existing connection is now put on hold The first dialed party now hears hold music e Now dial the new phone number or where appropriate a speed dial number from the speed dial list created in the system and conclude with To end the connection made with a party on hold press Disconnect The connection to the second dialed party is disconnected and you return to the first dialed party gt Bypressing you can call up the help functions of the system at an2. ccceeeeeeaeeeeeeeees 48 Conference roOm s0esceeeees 48 Conference room number 48 D Delivery as e mail Call answering 21 Dialing from list of missed previously Mobile Pro User manual 76 553 03 received CallS cccseeseeceeeeees 30 Direct access to voice mailbox 35 36 E Emailea uea 32 35 45 Explanation of symbols 7 F Function ws GESCIIPTION noiseen 7 phone number 05 27 Functional phone calls 0 0 17 34 phone number 5 48 Functions during a Call 40 in the main menu 29 H Hold tienda ieee 48 l IP address i rr niea 12 K Key abbreviations 0 00 40 M Mailbox mobile mailbox 17 19 32 Pah AREPA ETIES 35 45 48 Main MeNu c 0ccceeeeeeees 26 48 Memo function 7 21 32 45 Message vee leAt esi iiinis 32 45 Mobile phone directory 29 O Outside line Number for obtaining an outside 53 Index lla eeerereeerrrrrererererrretrere 29 P Personal conference 36 37 Phone number transmittal Of the caller 8 to the called party 10 R Recording acah tisdale 45 your own voice memos 32 Recording length 32 45 Redialing 0 0 eee eeteeteeeeeeeeeeeeeeeees 30 S Speed dial target n se 31 Speed dial targets 31 System announcements 15 T Takeover of calls 36 49 U User n
3. to Mobile Pro prefix company phone number user number Prerequisites 1 A mailbox mobile box number and or an e mail address is entered in your user settings 2 Message delivery to your mailbox mobile mailbox and or to your e mail address is enabled To administer the call answering system e Dial into the main menu see page 14 Then press 3 user settings Press the key You are now in the Call answering menu and first hear the announcement of the current setting 1 For additional information refer to your mobile phone s manual Mobile Pro User manual 76 553 03 21 2 User settings 22 You can configure the following settings by pressing keys as follows Announcement of current setting Key selection of message delivery C1 Record edit announcement for the call answering system 2 Enable message delivery to mailbox mobile mailbox 3 Enable message delivery as e mail 4 Enable message delivery to mailbox mobile mailbox and as e mail Pi 5 Disable message delivery CF gt p gt Retrieve status e gt Return to user settings menu Figure 5 Call answering menu Configure the desired setting by pressing the corresponding key After editing the announcement for the call answering sys tem key 4_ you remain in the Call answering menu If you press keys _2_ through _5_ the respective settings are configur
4. Conditional target number when busy is configured in your user settings To manage your Conditional target number when busy Dial into the main menu see page 14 e Then press ED 3 user settings Press the 6 key You are now in the Conditional target number when busy menu and first hear the announcement of the current setting You can configure the following settings by pressing keys as follows Announcement of current setting Key selection of conditional target number when busy 1 Switch on conditional telephone number when busy C2 Switch on call answering when busy 3 Conditional telephone number and call answering disable as conditional target number when busy C4 Edit conditional telephone number when busy gt Retrieve status 3 gt Return to user settings menu Figure 3 Conditional target number when busy menu Configure the desired setting by pressing the corresponding key To change the conditional telephone number when busy key 4 _ you need permission Ask your administrator for this permission The selected function is carried out and you return to the User settings menu 18 2 2 2 Configuring conditional target number when unavailable If both your extension and an enabled call forwarding target number are unavailable call is not answered after configured time incoming calls can be diverted to a conditional target
5. user settings for you in Mobile Pro This gives you access to the main menu of the system and enables you to use the options of the system according to your settings and permissions You can manage a few user settings yourself via a web interface or using the phone Settings via the web interface To manage your user settings via the web interface you can use any web compatible terminal device computer mobile phone etc On your computer or mobile phone start your Internet browser and enter the URL or IP address of Mobile Pro ask your admin istrator for this The login window appears e Fillin the following fields Mobile Pro gt gt Login Login level The login level is User User number Enter your user number Password PIN I Enter your password PIN here You can obtain your user number usually your extension number and pass word PIN from your administrator Click Login The input window for the user administration appears User administration gt gt Max Muster Help General settings Password PIN fara Language Engish z Displayed phone number at called participant jis8989456127 Greeting Automatic greeting M After fs Seconds Call forwarding Mobile telephone 491764187567 Alternative mobile phone number pooo 1st alternative target phone number siz 2nd alternative target phone number DOO o Answering m
6. After you enable or disable the automatic greeting keys and 2 you are returned to the User settings menu If you select the 3 _ key you can record a new greeting announcement You remain in the Automatic greeting menu If you press the key you can enter the time after which the automatic greeting is to start You remain in the Auto matic greeting menu If you are set up in the system as a virtual user see page 46 we recommend setting the time after which the automatic greeting is to start to 5 sec Change password PIN To log in to the user web interface or to dial into the main menu from a non registered phone you need a password PIN is The factory default password PIN is 1234 We recom mend changing the password PIN To change the password PIN follow these steps 1 Dial into the main menu see page 14 Then press _ 3 user settings Press the 0 key Enter your old password PIN and finish your entry using Then enter your new 4 digit password PIN and finish your entry using C Repeat the entry of the new password PIN and again finish your entry using The changed password PIN is announced and you return to the User settings menu You have an extension number but no extension phone and can make calls via your call forwarding target numbers only 2 2 6 Changing call forwarding target numbers If you have permission to do so yo
7. If a password PIN is required for access to a personal conference room enter it after the number for personal conference extension number of the confer ence leader and _ Be absolutely certain to wait for the system prompt and finish entering the password PIN by pressing _ If you as the conference leader are the first to dial the number of your personal conference you hear hold mu sic until a conference participant dials in If you as the conference participant dial in first you also hear hold music until the conference leader dials in Where applicable waiting conference participants may be prompted subsequently to enter the password PIN and finish their entry by pressing i If you the conference leader dial in from the main menu you also have the ability to invite additional participants see section Inviting parties to a conference on page 43 To end the conference you have convened e simply hang up All connections to the participants are disconnected Password PIN for the Personal conference Entry a Personal conference can take place with or without a password PIN To establish access to your personal conference with password PIN 4 2 3 e as the conference leader when dialing into the Personal conference enter a password PIN after the system prompt and finish by pressing _ Conference participants are then prompted to enter the password PIN when dialing into the pers
8. after which forwarding to the conditional target is to take place when unavailable ER NOE i CEIC gt Retrieve status C gt Return to user settings menu Figure 4 Conditional target number when unavailable menu Configure the desired settings by pressing the correspond ing key To change the Conditional telephone number when una vailable key 4_ you need permission Ask your admin istrator for this permission The selected function is carried out and you return to the User settings menu 20 2 2 3 Configuring call answering Mobile Pro has an integrated call answering system and allows you to temporarily record the following Voice messages Recording calls and memos memo function You can decide where the recorded messages are to be deliv ered The system gives you the option of having messages de livered to your mobile mailbox of your mobile phone or to the company voice mailbox mailbox and or as a WAV file to your e mail address The call answering system is available Asacall forwarding target number As a conditional target number when busy As a conditional target number when unavailable lt gt Youcan also use the system s call answering feature for calls directly to your mobile phone number such as per sonal calls To do so call answering must be enabled as the call forwarding target number in the system In your mobile phone enable call forwarding
9. number 1g ftwo numbers are entered in your enabled call forward ing target number the call is not diverted to the condi tional target number when unavailable unless both phones are unavailable lt 3 From conditional targets no access to the main menu is possible As the conditional target number you can select a conditional telephone number or the call answering to mailbox mobile mailbox and or to e mail address Prerequisites 1 Acall forwarding target number is enabled in your user settings 2 A Conditional target number when unavailable is en abled in your user settings To manage your Conditional target number when unavailable Dial into the main menu see page 14 Then press C3 user settings e Press the key You are now in the Conditional target number when una vailable menu and first hear the announcement of the cur rent setting Mobile Pro User manual 76 553 03 19 2 User settings You can configure the following settings by pressing keys as follows Announcement of current setting Key salestioh of conditional target number when unavailable C 1 D Switch on conditional telephone number when unavailable Switch on call answering when unavailable ee Switch off conditional telephone number and call answering as conditional target when unavailable Edit conditional telephone number when unavailable C5 Configure the time
10. user has an own Personal conference room This room is open only if a user has dialed into the conference room with a registered phone as the conference leader lt gt Depending on the device version up to 30 parties can take part in a conference If you as the conference leader convene a conference notify the conference participants of the following Date Time Prefix Company phone number Function number for personal conference Your number for personal conferences your user number Where applicable the password PIN see Section 4 2 2 1 on page 37 for your personal conference You as the conference leader and your conference partici pants can then dial into the conference as follows e From an internal extension even that of a non registered colleague Example 0 45 811 705 411 Outside Company Function No Conference room line phonenumber for conference number User No of the conference leader Instead of the company phone number alternative access number where applica ble see page 46 Mobile Pro User manual 76 553 03 37 4 Functional phone calls 4 2 2 1 38 From an external registered telephone such as a mobile phone home office or party from outside the company Example 089 45 811 705 411 is is Prefix Company Function No Conference room phone number for conference number User No of the conference leader Caution
11. your extension number see page 46 Mobile Pro User manual 76 553 03 15 2 User settings The following functions and menus are available Announcement of current call forwarding settings Key selection 1 Select call transfer to mobile phone 2 Select call transfer to 1 alternative target number 3 Select call transfer to 2 alternative target number fo r n C4 Switch on call answering C 5 3 Switching off call transfer and call answering CPER Configuring the conditional target number when busy Cz C7 gt _ leads to Configuring the conditional menu for target number when unavailable 8 gt leads to Configuring the call menu for answering system 9 gt _ leads to Configuring Permission si menu for automatic greeting to change the call forwarding target numbers 0 leads to Changing password PIN o0 gt menu for ging p aN EN leads to i j enabled gt Menu for Changing call forwarding target numbers gt NOt led DG gt Retrieving status C gt Return to main menu Figure 2 User settings menu e Carry out the desired function keys to 5 or dial into another menu by pressing the corresponding key To change the call forwarding target numbers _ you need a permission Please ask your administrator 16 2 2 1 is is You can also trigger the functions of keys 1_ to by a functional ph
12. Functional phone call Takeover of calls seseeeeeeeeeeeees 39 Available functions during a call 00 ee 40 5 1 5 1 1 5 1 1 1 5 1 1 2 5 2 5 3 5 4 5 4 1 5 5 5 6 List of key abbreviations cccceceeeeeeeeeeeeeeeeeeeeeeeeeaaeeeeeeeaaaeeeees 40 TANSI a eves dues tee tovstooboneetehve acs iedsnathatsteavehe cbenctic Sosy hers 41 Transfer to mailbox Mobile mailbox ccccecceseeeeeeeeeeeeeeeesaeees 41 Transfer to your own mailbox mobile MailDOX ccccseeeeeeeeeeee ees 41 Transfer to a colleague s mailbox mobile mailbox ccccseeeeeees 42 FIGIG ihe Callas 2 ceneie et oe a E AEAEE 42 PILGRIM ALG tee eters ANOS ns Sas Pa ea as een Tes Adee 43 Establish a conference cccccccccceceeeeesssseseeeeeeeeeeeeeeess 44 Inviting parties to a CONFEFENCE cece eeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeees 44 Record a cal ornini aaas aia s n E Ana a iaa 45 Pick up take over a call sesssseseesernrsssrreesrnnserrnnrrrnnsrrnnnes 46 e CoL T a cece A leita Back 47 Table of figures s35 ci sidan inneeeedeis 51 VM E AEAEE ecard sat oie ees EE E E E tele 53 Mobile Pro User manual 76 553 03 1 Introduction This manual is intended for persons who use the functions of Mobile Pro It describes the use of Mobile Pro 1 1 Explanation of symbols The following symbols are used in this manual e This symbol introduces an instruction This symbol identifies list items I
13. Internal company calls from non registered telephones 11 User SOUS sso aetna Nee ecto 12 Settings via the web interface n se 12 Configuring settings via the telephone ccceeeeees 15 Entering the main menu from registered telephones ceeeeeeeeeeees 15 Entering the main menu from non registered telephones 0e0e 15 Configuring conditional target number when busy eeeeeee 17 Configuring conditional target number when unavailable 19 Configuring Call answering eeee cece cece cece eeeeeeeeeeeeeeeeeeeeeeeeaeees 21 Automatic Greeting 2 0 0 cceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaaaaanaaeeeeeees 23 Change password PIN eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaaaea 24 Changing call forwarding target NUMbErS ceeeeeeeeeeeeeee eee 25 Main MG NU ccd in henna eect eS 26 Dialing into the MAIN MENU eee setteeeeeeeeeeeeeneeeeeeaeees 26 Mobile Pro User manual 76 553 03 3 3 1 1 3 1 1 1 3 1 1 2 3 1 2 3 2 3 2 1 3 2 2 3 2 3 3 2 4 3 2 4 1 3 2 4 2 3 2 5 3 2 6 3 2 7 4 1 4 2 4 2 1 4 2 2 4 2 2 1 4 2 3 from a registered phone eeeeeeeeeeeeeeeeeeaaeaaaeeeeeeeeeeeeeeees 26 by direct GIAlING sii u2ersedecdte e been teed E ede 26 with the function number for call back cceeeeeeeeeeeeeeeeeeeeeeeees 27 Requesting a call back from a registered phone mobile phone with transmit tal of your own ph
14. SPEECH DESIGN Mobile Pro User Manual e Optimum reachability Turn mobile phones into extensions e One number service One mailbox Whether at the office or on the road you can be reached at ONE number Just ONE voice mailbox for all voice messages e More convenience Hold call transfer conference and record ing are possible from your mobile phone 76 553 03 call through Technical support E mail techsupport speech design de Address SPEECH DESIGN GmbH IndustriestraBe 1 D 82110 Germering Germany Phone 49 89 89 458 0 Fax 49 89 89 458 359 Internet www speech design com Copying or reproducing these instructions in whole or in part is permitted only with the written approval of SPEECH DESIGN GmbH Subject to change Table of contents 1 1 1 2 1 2 1 1 2 2 1 2 3 1 2 4 2 1 2 2 2 2 1 2 2 2 2 2 3 2 2 4 2 2 5 2 2 6 ni dzole LU Tc Uc 9 eiieeii ir mney Dive rst te eer aaas Explanation of symbols ceceeeeeeeeeeeesneeeeeeeneeeeeeneeeeteaeees 7 EUNCtION DOSCrIPLOMN sss sc eecteieevtenvesstedeveertierneancieteetes 7 Basic functions of Mobile Pro ccceeeeeeeeeeeeceeeeeeeeseeeeeeeeeeeeeeeeeeea 7 Incoming Calls to the COMPANY ceseeeeeeeeeeeeeeeeeeeeeeeeeaaaaeeeeees 8 Call forwarding automatic greeting cece ceeee ce eee ee eee ee eee eee eeeneeeeeaee 8 Outgoing calls via Mobile Pro eee eee eeeeeeeeeeeeeeeeeeeeeeeaaaaaaeeeees 9
15. achine function e mail Deactivates also call forwarding when busy Vall fonwatding o and not available Call forwarding when busy Conditional target number C J Answering machine function e mail Call forwarding off C Allow second call V Call forwarding when unavailable Call forwarding after fs Seconds 0 immediately Conditional target number C Answering machine function e mail Mobile mailbox Call forwarding off C Answering machine Message delivery to mailbox mobile mailbox Message delivery to e mail address M Advanced settings Call Back authorization Authorization to record phone calls Access to main menu only from the registred active target phone number I These phone numbers also serve to identify the user Save gt gt Logout Figure 1 Entry mask of user administration Mobile Pro User manual 76 553 03 13 2 User settings You can manage all white fields or change entries You have no permission to make entries in fields with a gray background Ask your administrator if necessary e After changing your user settings save them and exit the web user administration with Logout lt gt fyou change the language this affects the user admin istration and the telephone s operator prompts After selecting a language please save immediately ice The Help provides detailed information about the indi vidual fields 14 2 2 Config
16. bers are able to dial in main menu In the case of unavailable or busy a call can be forwarded to a conditional target number As conditional target numbers either a conditional telephone number or the call answering mailbox mobile mailbox and or e mail address are available One of these targets can be enabled The conditional telephone number is not able to dial in The Conference room number is the user number of the conference leader It is needed to dial into a personal conference room see section 4 2 2 on page 36 During a conference you can connect other parties so that they can all talk to each other Number that carries out a function assigned to it While you have an existing connection to one party you can make another connection without losing the connection to the first party After you dial into the main menu the func tions of Mobile Pro are available Every Mobile Pro user has an own personal conference room This can be reached by dialing in with the function number for Personal conference followed by a Conference room number Glossary Registered phone Registered telephones Registered user Takeover of calls User number User password PIN User settings 49 Your administrator creates a user profile user settings for you as a user in the sys tem In addition to the phone number for your extension you can add phone numbers for call forwarding and conditional ta
17. ction Requesting a call back from a registered phone mobile phone with transmittal of your own phone number e From your registered phone dial the prefix company phone number and the function number for Call back see Func tional phone calls on page 33 The system detects your phone number disconnects the connection and calls your number back immediately After accepting the call back you are in the main menu Call back to the active call forwarding target number even with suppression of phone number From any desired phone you can request a call back from Mo bile Pro to the currently active call forwarding target number This makes a call back of the system possible even if the call number of a registered mobile phone is not transmitted e Dial the prefix company phone number the function number for Call back and your user number see Func tional phone calls on page 33 The system then immediately establishes a connection to your enabled call forwarding target number When the call back is accepted at the call forwarding target number you are taken directly to the main menu lt gt _ f the call answering system is enabled as the call for warding target number or forwarding is disabled no call back takes place Mobile Pro User manual 76 553 03 27 3 Main menu 3 1 2 from a non registered phone You can dial into the main menu from a non registered phone to use the functions of the sys
18. during conference calls Pick up take over a call If your extension is ringing you can also answer the call on your mobile phone or vice versa This is possible with every phone entered for you in the system You can also switch phones during an existing call It makes no difference whether you received the call or placed the call your self via Mobile Pro Picking up a signaled call at another phone or taking over an existing call at another phone is very simple The system gives you two options for doing so 1 Using a functional phone call see page 38 2 Using the main menu entry as described below lt gt This option is available only if no function number for Takeover of calls is entered in the system From the desired telephone dial into the main menu of the system see Section 3 1 1 on page 25 The system recognizes you as a user and immediately puts through a call that is waiting for you or your existing call on this phone Glossary Administrator user number Alternate Alternative access number Authorization class Call answering Call back Mobile Pro User manual 76 553 03 To dial into the main menu of Mobile Pro from a non registered phone you need the administrator user number and your pass word PIN If you have put someone on hold to connect to a second party you can switch back and forth alternate between the two parties as often as you want If your company s PBX does
19. ed and you return to the User settings menu Ifno target for message delivery mobile mailbox mailbox and or e mail address is entered in your user settings or none of the entered targets is enabled the caller hears the Announcement for call answering standard an nouncement or your personal announcement but can not leave a message 2 2 4 Automatic greeting Your callers can hear an automatic greeting before you take a call at your extension at the call forwarding target number and or at the conditional target number when unavailable The factory default greeting is Please wait a moment and is enabled To change the settings of your automatic greeting proceed as follows Dial into the main menu see page 14 Then press 3 user settings Press the 9 key This takes you to the Automatic greeting menu You can configure the following settings by pressing keys as follows Announcement of current greeting setting Key selection C1 Enable automatic greeting 2 Disable automatic greeting C3 Record edit greeting 4 Enter the time in seconds after which the greeting is to be heard Ne i C C gt Retrieve status C gt Return to user settings menu Figure 6 Automatic greeting menu Configure the desired setting by pressing the corresponding key Mobile Pro User manual 76 553 03 23 2 User settings 2 2 5 24 is
20. ed party 6 Start recording Transfer call _ Switch between two dialed parties alternate x Disconnect the connection to the current dialed party ED ED 7 Initiate Hold E2 a a phone number Cancel the dialing process End recording Extend the maximum call duration C Terminate a series of digits during entry e g when dialing ea Maximum call duration IJ Calls made via Mobile Pro are disconnected after the maximum call duration configured by the administrator Before the disconnection you hear a message stating that the call time is about to run out To extend the call duration press within one second after the message The maximum call duration available to you restarts from the beginning 5 1 Transfer To transfer a phone call e press Hold and the number of the called party Finish your entry by pressing e As soon as the party answers simply hang up Now both of the persons you were talking to are connected to each other S gt Bypressing _ _ you can call up the help functions of the system at any time 5 1 1 Transfer to mailbox mobile mailbox Using the function number for Direct access to voice mailbox you can transfer your party during a call to your own mailbox mobile mailbox or to a colleague s mailbox mobile mailbox 5 1 1 1 Transfer to your own mailbox mobile mailbox e During the call dial
21. f a call is pending for a virtual user via Mobile Pro A virtual user can make phone calls from his or her call forwarding target numbers only Table of figures Bild 1 Bild 2 Bild 3 Bild 4 Bild 5 Bild 6 Entry mask of user administration 2 0 0 0 ccc eeeeeeeeeeeeeeeeeeeees 13 User settingS MENU srie EEEE 16 Conditional target number when busy menu n se 18 Conditional target number when unavailable menu 20 Call answering MENU ssssssessssssssssssrrssssssssreerrrrrrrrrrrrrrnerrens 22 Automatic greeting Menu ssssssssssssssssssrirrrrrrrrrersrrsnrrrrrrrene 23 Mobile Pro User manual 76 553 03 51 52 Index A Alternate cccccseecee eens 43 47 Alternative access number 47 Alternative target number 48 Authorization class 0606 47 Automatic greeting 23 B Basic functions cccceeeeeae es 7 BrOwWSON heoa eie s ete taan aaen a 12 C Call answering 17 19 21 47 Delivery as e mail 21 Delivery to mailbox mobile Mailbox cccceeeeeee eee 21 Gall pack rrn rinri prti 27 Call forwarding target number 17 a ARa aN 19 23 48 Call transfer cccccccsseseeeeees 16 Changing user password PIN AA RE EN AEE AEAT E E T 24 Conditional target number 17 a When DUSY ee 17 when unavailable 19 Conditional telephone number 17 EE E AOA EEES ET 19 Conference
22. hen returning a call from your list of missed or previously received calls Example 49 89 80511 411 Country Area Company Colleague s user No code code phone number 1 2 3 Outgoing calls via Mobile Pro Outgoing calls within the caller s own company or outside the company can be made via Mobile Pro if your own extension number is entered as one of your call forwarding target num bers Then during a call the full functional range of the system is available without having to dial via your main menu If you use a twincard with your mobile phone you can also take advantage of the benefits of the system with the second number of the twincard is this is entered in your user settings Caution This number is not a call forwarding target number When establishing telephone connections via Mobile Pro in ad dition to the basic functions see Section 1 2 1 on page 7 the following other functions are available e Redialling list of most recent called party numbers e Call from list of missed previously received calls list of missed previously received calls Speed dailling target configured via the phone itself Call back calls you can request a callback from the system via a function number Mobile Pro User manual 76 553 03 9 1 10 Introduction is If you establish a telephone connection the party you di aled sees the number entered in your user settings under Number displayed for the party called e g
23. if the maximum recording length is reached or you end the call hang up You hear the announcement that recording is finished and return to the main menu The recorded message is delivered immediately depending on the enabled message delivery target to your mailbox mobile mailbox and or as a WAV file to your e mail address 3 2 6 Dialing function numbers All function numbers can also be selected from the main menu amp Functional phone calls originating from the main menu incur charges to you for the call Direct functional phone calls however are free of charge exempt from Direct access to voice mailbox and Personal conference For additional information refer to chapter Functional phone calls on page 33 3 2 7 Changing user settings Configuring user settings over the phone is described in detail in Section 2 2 on page 14 Mobile Pro User manual 76 553 03 33 4 Functional phone calls 4 34 Functional phone calls Your administrator has assigned numbers for functional phone calls A function number is assigned not to a user but to a function Using function numbers you can do the following 1 Request a call back from the system 2 Exempt from charge configure user settings over the phone registered telephone 3 You can leave a message for another user of the system directly without a call being signaled at his or her tele phone 4 Use a personal conference 5 Take ove
24. k This symbol identifies tips or additional instructions 1 2 Function description 1 2 1 Basic functions of Mobile Pro The system integrates mobile phones and home office tele phones into the company s telecommunications infrastructure in a way similar to extension phones Thus it enables basic functions such as hold alternate call transfer and conference calls even on external connections such as your mobile phone In addition the integrated call answering system lets you record the following Voice messages Phone calls voice memos memo function Depending on the user settings these recordings are forwarded to the mobile mailbox or the company voice mailbox In addition the user can receive each recording as an e mail with WAV file Mobile Pro User manual 76 553 03 7 1 Introduction 1 2 2 Incoming calls to the company Mobile Pro allows you to be reached at your desk and on the road at one phone number Call forwarding automatic greeting You the user decide where the caller reaches you The system gives you four available call forwarding target numbers mobile phone alternative target numbers 1 and 2 and the call answer ing system One call forwarding target number can be enabled Two phone numbers can be assigned to each of the call for warding target numbers mobile phone alternative target number 1 and 2 which are then called simultaneously If you are not available at the enabled call f
25. lish a conference During a conference you can connect multiple parties so that they can all talk to each other I lt Depending on the device version up to 30 parties can take part in a conference 5 4 1 Inviting parties to a conference To establish a conference e first establish a telephone connection to a dialed party Then put the first party on hold and call a second party Hold enter new phone number conclude with refer to Section 5 2 on page 41 e Press 5 conference e Repeat this process until all desired parties are participating in the conference All participants can now talk to each other lt gt fyou have established the conference yourself you can not disconnect from the parties individually but only from the entire conference However the other individual par ties can leave the conference by hanging up In this case all other conference participants hear a short signal To end the conference you have established simply hang up All connections to the participants are disconnected r amp y Bypressing _ _ you can call up the help functions of the system at any time 44 5 5 Record a call Using Mobile Pro you can record calls Depending on the set tings a maximum recording length of 3600 seconds is available Prerequisites In your user settings 1 Inthe Call answering menu at least one message deliv ery target mailbox mobile mailbox and o
26. not permit dial ing from an extention into the main menu outside line company phone number phone number of the PBX user number you can reach the main menu using the alternative access number instead of the company phone number You can obtain this number from your administrator Groups of phone numbers that are not allowed to be dialed e g 900 numbers and other premium rate numbers long distance calls international calls etc The system s call answering feature allows you to temporarily record voice messages Depending on the user setting this record ing is forwarded to the mobile mailbox com pany voice mailbox and or as a WAV file to an e mail address lf from the main menu you request a call back to an active call forwarding target number or via a functional phone call the system calls you back When you answer the call back you are in the main menu and can use all functions The charges for the call are then incurred at your company s PBX 47 5 Glossary Call forwarding target number Mobile Pro offers each user call forwarding Conditional target number Conference room number Conference Function number Hold Main menu Personal Conference 48 target numbers mobile phones alternative target number 1 and 2 call answering of which one can be enabled Forwarded calls are signaled at two phones the enabled call forwarding target number and the extension All call forwarding target num
27. number of the branch ie If you want to suppress the phone number your administrator can enter the character instead of a call number 1 2 4 Internal company calls from non registered telephones If not all employees in your company use Mobile Pro your call forwarding and call answering are still available if these employ ees do not call directly via your extension but via the system In this case your colleague caller dials Example 0 45 811 411 Out Company Your user No side phonenumber extension No line Instead of the company phone number alternative access number where applicable see page 46 That is also valid for functional phone calls see page 34 such as Direct access to voice mailbox Example 0 45 811 118 411 Out Company Functional phone Your user No side phone call number for Di extension No line number rectaccess to voice mailbox Instead of the company phone number alternative access number where applicable see page 46 or attending a Personal conference Beispiel 0 45811 222 411 Out Company Functional phone Your user No side phone call number for extension No line number Personal confe rence Instead of the company phone number alternative access number where applicable see page 46 Mobile Pro User manual 76 553 03 11 2 User settings 2 2 1 12 User settings Your administrator has created a user profile
28. on number Switch on voice mail Function number Switch off call transfer Function number Switch on delivery to mailbox mobile mailbox Function number Switch on delivery as e mail Function number Switch on delivery to mailbox mobile mailbox and as e mail Function number Switch off delivery Function number Only those functional phone calls for user settings can be carried out that are set up in the system for you and for which you have the necessary permissions Ask your administrator Functional phone calls for features The following functions can be carried out using a functional phone call Request call back From a registered telephone phone number transmittal From any phone with or without suppression of phone number see Section 3 1 1 2 on page 26 Function number Function number with user number Direct access to voice mailbox Function number with user number Mobile Pro User manual 76 553 03 35 4 Functional phone calls Personal conference Function see Section 4 2 2 on page 36 number with user number Takeover of calls Function number lt gt To request a call back you need permission Ask your administrator 4 2 1 Functional phone call Direct access to voice mailbox Direct access to the voice mailbox allows you to leave a mes sage for a party user of the system directly without his
29. onal conference To establish access to your personal conference without pass word PIN e as the conference leader when dialing into the personal conference skip the entry of the password PIN with Functional phone call Takeover of calls If your extension is ringing you can also answer the call on your mobile phone or vice versa This is possible with every phone entered for you in the system You can also switch phones during an existing call It makes no difference whether you received the call or placed the call your self via Mobile Pro Picking up a signaled call at another phone or taking over an existing call at another phone using a function number is very simple On the desired phone after entering the main menu dial the function number for Takeover of calls You can obtain this number from your administrator The system recognizes you as a user and immediately puts through a call that is waiting for you or your existing call on this phone ia If no function number for Takeover of calls has been managed in your system you have another option for tak ing over calls see Pick up take over a call on page 45 Mobile Pro User manual 76 553 03 39 5 Available functions during a call 5 40 Available functions during a call List of key abbreviations During a phone call via Mobile Pro some keys have a defined function Keys Function 5 Create expand a conference with a dial
30. one NUMbEL cecececececeeeseeeseseseeeseseeesteeteteteees 27 Call back to the active call forwarding target number even with suppression of phone number is a dina aid a aE R e RS from a non registered PhOne eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 28 Functions in the Main Menu eee eeeeeeeeeeeeeeeeeeeeeneeeeeees 29 Dialing phone NUMDETS seeeeeeeeeeeeeeeeeeeeeaaaaaaeeteeeeeeeeeeeeees 29 from the mobile phone directory ceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 29 Redialing s scttis teil ieee eee ela 30 Dialing from list of missed previously received calls 2 05 30 Speed dial targets jeger ecien rer EEEa r 31 Creating speed dial targets ccceeeeeeeeeeeeeeeaeeeeeeeaeeeeeeeeeeaeees 31 Dialing speed dial targets ccc ccceeeeeeeeeeeeeeeeeeeeesaaeaeeeeeeeaeees 32 Memo function recording your own voice MEMOS 6 32 Dialing function NUMDeETrS ssssesssssssssrriirreererrrrrrrrrrrrrrrerennn 33 Changing user settings ccceeeeeeeeeeeeeeeeeeeeeaaaaaaeeeeeeeeeeeeeeeees 33 Functional phone calls 0 aa eneee 34 Functional phone calls for user settings aeeeenceeeen 35 Functional phone calls for features ssssssneree esenee 35 Functional phone call Direct access to voice mailbox 36 Functional phone call Personal conference 37 Password PIN for the Personal Conference ccssseeeeeeeeeeees 38
31. one call see chapter Functional phone calls on page 33 If you disable forwarding key 5 _ the Condi tional target number when busy and the Condi tional target number when unavailable are also disabled Caution If your mobile phone is enabled as a call forwarding target number we urgently recom mend disabling the mobile phone mailbox When the mobile phone mailbox is enabled and you are on a mobile call any other incoming call is forwarded to the mobile phone mailbox imme diately There is also no forwarding to a conditional target number e g company mailbox e mail The individual menus in the User settings menu are described in the following sections Configuring conditional target number when busy If both your extension and enabled call forwarding target number are busy incoming calls can be diverted to a conditional target number is is If two numbers are entered in your enabled call forward ing target number both numbers must be busy before a call is forwarded to the enabled Conditional target number when busy From conditional targets no access to the main menu is possible You can select the conditional telephone number or the call an swering system to mailbox mobile mailbox and or to e mail ad dress as the conditional target Mobile Pro User manual 76 553 03 17 2 User settings Prerequisites 1 Acall forwarding target number is enabled in your user settings 2 A
32. or her phone ringing Direct access to the voice mailbox of a Mobile Pro user is possible from any phone regardless of whether or not the caller is a registered user of the system From your extension dial Example 1 0 45 811 507 711 Outside Company Functionnumber User number of line phone number fordirectaccess the desired party to voice mailbox Instead of the company phone number alternative access number where applicable see page 46 e From an external registered telephone such as a mobile phone home office dial Example 2 089 45 811 507 711 Prefix Company Functionnumber User number of phone number fordirectaccess the desired party to voice mailbox You are connected to the mailbox mobile mailbox of the desired party and can now leave a message directly 3s Using the _ key you can interrupt the greeting of the selected mailbox mobile mailbox lt P You can also use this function if you have already an swered a call and want to give the caller the ability to leave a message directly see Section 5 1 1 on page 40 36 4 2 2 Even callers who are not registered in the system can use the Direct access to voice mailbox function if they know the func tion number To do so a party colleague in the same company follows the procedure outlined in example 1 An external caller follows the procedure outlined in example 2 Functional phone call Personal conference Every Mobile Pro
33. orwarding target number or this target is busy further options for handling the call are available As an additional service you can provide information to the call er with a standardized or personal greeting announcement The caller hears the greeting announcement before the call is an swered at the call forwarding target number You can enable disable all user defined call transfer conditional target numbers and the automatic greeting via the web user interface or from on the road over the phone depending on per missions For additional information about call forwarding the further op tions for handling the calls and the automatic greeting refer to section Settings via the web interface on page 11 section Configuring settings via the telephone on page 14 and chapter Functional phone calls on page 33 lt gt f the feature Calling line identification is enabled in the system configuration you see the caller s number even at your call forwarding target number If this phone number transmittal is disabled in the system or has been suppressed by the caller your own number is transmitted 1a fyou receive a call from a colleague who is also a user of the system you see the number entered into the colleague s user settings under Number displayed for the party called This number is transmitted even if the colleague is calling from his or her mobile phone This allows you to establish a connection via the system w
34. ou can also program the entire sequence for dialing into the system and dialing a certain phone number into your mobile phone s phone book Prerequisites It is possible to insert pauses e g using tter Mobile Pro User manual 76 553 03 29 3 Main menu 3 2 2 3 2 3 30 Redialing Mobile Pro saves the last 5 dialed phone numbers which you can call directly using redialing From the main menu press The system states the most recently dialed number and gives you the option to dial it using 4 _ cancel using or to delete this phone number using _0_ After the phone number is deleted the system lists the second most recently dialed number and so on Altogether the five most recently dialed phone numbers are available for redialing lt gt Alter canceling one of the announced numbers or after is deleting all successively announced numbers you are returned to the main menu Press to interrupt dialing or interrupt the exist ing connection You are returned to the main menu and can use other functions Dialing from list of missed previously received calls Mobile Pro saves the phone numbers for the last 5 incoming calls regardless of whether or not the calls were answered This also includes calls answered at a call forwarding target number conditional target number including call answering e Press the 0 and keys The system tells you the phone number of the last call in dica
35. our entry using The system states the associated name and gives you the option to dial using _ reassign the speed dial target us ing 0_ or to cancel dialing using _ ice After canceling you are returned to the main menu To delete a speed dial target e first dial the speed dial number and finish your entry using Then press 0 followed by _ The speed dial target is deleted Memo function recording your own voice memos Using Mobile Pro you can record your own messages voice memos For this purpose a maximum recording length of 3600 seconds is available Prerequisites In your user settings at least one message delivery target mail box mobile mailbox and or e mail address is entered and en abled lt gt fthe max recording length of a call in your mailbox mo bile mailbox is less than the recording length entered in the system max 3600 seconds only the message length is saved there that corresponds to the max re cording length of a call in your mailbox mobile mailbox For messages that are 1 minute long the approximate file size of a recording as e mail WAV file is 0 5 MB To record your own voice memo from the main menu press _ 6 Depending on the system configuration you hear an an nouncement with audible signal or an audible signal only e After the audible signal record your message and press to end the recording The recording is also ended
36. r a call at another phone To carry out functional phone calls from an internal phone e g extension e dial the outside line company phone number and a func tion number To carry out functional phone calls from your external phones registered in the system e g mobile phone dial the prefix company phone number and a function number IJ Function numbers can also be selected from the main menu see page 32 The system detects the desired function based on the function number and carries it out For the functional phone calls to change the user settings the connection is subsequently disconnected you hear a busy signal No connection is made and no phone charges are incurred 1 Instead of the company phone numter alternative access number where ap plicable see page 46 4 1 4 2 is lt gt For call back calls phone charges are incurred by your company s fixed line connection as soon as you answer the call back Dialing the functional phone numbers Direct access to voice mailbox and Personal conference from an exter nal telephone will be charged Functional phone calls for user settings You can configure the following settings phone call using a functional Switch on call transfer to mobile phone Function number Switch on call transfer to first alternative target number Function number Switch on call transfer to second alternative target number Functi
37. r e mail address must be entered and enabled 2 You have permission to record calls Ask your administrator lt gt f the max recording length of a call in your mailbox mo bile mailbox is less than the recording length configured in the system max 3600 seconds only the message length is saved there that corresponds to the max re cording length of a call in your mailbox mobile mailbox lt gt For messages that are 1 minute long the approximate file size of a recording as e mail WAV file is 0 5 MB If you want to record a call you must notify the person s you are talking to of this in advance and obtain their consent Caution When the function starts all participants hear an automatic acoustic signal To record a call e dial _ 6 during the call Depending on the system configuration you hear an an nouncement with audible signal or an audible signal only The call is now recorded To end recording of the call e press Depending on the system configuration you hear an an nouncement with audible signal or an audible signal only Mobile Pro User manual 76 553 03 45 5 Available functions during a call 5 6 46 The recorded call is delivered immediately depending on the enabled message delivery target to your mailbox mo bile mailbox and or as a WAV file to your e mail address ie During a call you can start and stop recording as often as you want lt P You can also record
38. rget numbers to your user profile You can dial into the main menu from these registered phones They are also used for user identifi cation see Registered phone see User on page 48 and Registered phone When a call is signaled at a phone or while you are on a call you can take over the call on another phone for example you can take over a call from a fixed line phone ona mobile phone and vice versa Number under which a user is registered in the system It is needed for the Login to the user administration interface to dial into the main menu and for some functional phone calls The user number is assigned by the administrator and is usually the user s exten sion number Number that identifies the user if he or she dials into the main menu of the system from a non registered phone see administrator user number When setting up a user in the system the administrator creates a certain user profile These user settings can differ from user to user Glossary User Virtual user 50 A party for whom a user profile is created in Mobile Pro A user is thus set up in the sys tem and his or her phone numbers mailbox e mail address are registered A user is a Virtual user if Mobile Pro is con nected directly to NT or if he or she has an extension number but no extension phone of the PBX to which the system is connected The system then dials the associated call for warding target number immediately i
39. tem and configure user settings f need be please dial the country code the area code the company phone number and the administrator user number e At the prompt enter your password PIN and your user number This takes you to the main menu of the system 1 You can obtain the password PIN and user number from your administrator 28 3 2 3 2 1 Functions in the main menu Dialing phone numbers Redialing Dialing from list of missed previously received calls Speed dial targets 1 9 Memo function recording your own voice memos Dialing function numbers Changing user settings Dialing phone numbers In the Mobile Pro main menu you can establish telephone con nections e Dial the phone number with number for obtaining an out is side line country code area code of the desired party and conclude with You can interrupt dialing using The telephone connection is established Press to interrupt dialing or interrupt the exist ing connection You are returned to the main menu and can use other functions Your administrator may have given you an authorization class that prevents you from dialing certain numbers from the mobile phone directory With mobile phones from some manufacturers it is possible to activate an entry from the mobile phone s phone book from the main menu The phone number is then received by the system and dialing begins after a few seconds k gt Y
40. ting whether you answered or missed the call The sys tem gives you the option to dial the respective phone number with to cancel with or to delete this phone number with 0 After the phone number is deleted the system lists the phone number of the second most recent call and so on Altogether the five most recently dialed phone numbers are available After canceling one of the announced numbers or after deleting all successively announced numbers you are returned to the main menu 3 2 4 Speed dial targets Mobile Pro allows you to create up to 9 speed dial targets This helps you connect to frequently used phone numbers quickly 3 2 4 1 Creating speed dial targets To create your personal speed dial targets inthe main menu enter a speed dial number 1 9 and _ When prompted enter a phone number and finish your entry using _ Correct this entry using 0_ or confirm the number using When prompted speak the associated name and finish the recording using _ You hear a message that the speed dial is created and can now dial directly using _ reassign the speed dial target using 0_ or cancel using _ lt gt Alter canceling you are returned to the main menu Mobile Pro User manual 76 553 03 31 3 Main menu 3 2 4 2 3 2 5 32 Dialing speed dial targets To dial the phone number of a speed dial target enter the associated speed dial number in the main menu and finish y
41. u can change the phone num bers of call forwarding target numbers mobile phone number and alternative target numbers Ask your administrator To change call forwarding target numbers follow these steps e Dial into the main menu see page 14 Then press _ 3_ user settings e Press E The system announcement informs you of the status of for warding The call forwarding target numbers are announced one after the other Confirm the announced number with When the number of a call forwarding target number is announced press C0 to enter another number Enter anew number and confirm the entry with After confirming or changing all call forwarding target num bers you are returned to the User settings menu lt gt fin your user settings two phone numbers are entered for one call forwarding target number only the first number can be changed The second number is not listed by the system announcement and can be changed via the user web interface only see section Settings via the web interface on page 11 Mobile Pro User manual 76 553 03 25 3 Main menu 3 3 1 3 1 1 1 26 Main menu In the main menu of Mobile Pro the functions described under Section 3 2 on page 28 are available The scope of functions available to you depends on your user settings and the permissions you have been granted ask your administrator for more information Dialing into the main menu For a dial
42. umber sssssssssssesseseserese 49 User password PIN 20 49 User settings 15 18 19 21 32 45 49 V Virtual USEP cccecceeeeeeees 24 50 VOICE MEMO cece cece cece eects 32 W WAV file 2 0 cccceceeeeeeeeeeeeeeeetees 33 WBM settings i e 12 Web interface ccceeeeeeeeees 12 54
43. up scheme with access numbers for the system con tact your administrator from a registered phone So that you are recognized by the system as a registered user phone number transmittal must be enabled on the phone by direct dialing You can dial into the main menu from a phone registered in the system In the main menu you can use all functions according to your user settings You can also change certain user settings yourself see User settings on page 11 To reach the main menu from your extension dial an outside line the company phone number and your user number usually the extension number This takes you to the main menu of the system To reach the main menu from a registered external phone e g mobile phone phone in your home office e Dial the prefix company phone number and your user number usually the extension number This takes you to the main menu of the system 1 Instead of the company phone number alternative access number where ap plicable see page 46 3 1 1 2 with the function number for call back To use the call back function of the system you need call back permission Your administrator grants this With your external telephone registered with Mobile Pro mobile phone home office connection you can make phone calls via the system without incurring charges for the calls The call back function shifts the charges for the calls to your com pany s fixed line conne
44. uring settings via the telephone You can change your user settings with any telephone by dialing into the desired menu via the main menu The entry into the main menu depends on from which phone you select the main menu Entering the main menu from registered telephones From an internal phone your extension dial an outside line company phone number number From an external phone such as your mobile phone or home office phone dial the country code if necessary area code company phone number and your user number 2 and your user Entering the main menu from non registered telephones e Dial the country code if necessary area code company phone number and the administrator user number e Then enter your password PIN followed by your user number lt gt Asystem announcement guides you through the in dividual menu items of the user settings To manage your user settings via a telephone e dial into the main menu as described above e then dial _ 3 You are now in the User settings menu and first hear the announcement of the current setting of the call transfer The system announcement then offers you functions and addi tional menus to select by pressing keys 1 Extension number and all call forwarding numbers entered by the administrator or by you in the system 2 Instead of the company phone number alternative access number where ap plicable see page 46 3 Usually
45. y time 1 This requires the colleague to also be a registered user in the system 42 5 3 Alternate You have the ability to switch between dialed parties as many times as you want This is called the Alternate function lt 3 The Alternate function is also available when you are on a conference call You then switch back and forth be tween the conference and the party you dial while the conference is on hold To alternate press Hold during a call The existing connection is now put on hold The first dialed party now hears hold music e Now dial the second phone number or where appropriate a speed dial number from the speed dial list created in the system and conclude with You can now talk to your second dialed party To return to the first dialed party press Hold again You are now reconnected to your first dialed party The sec ond connection is put on hold and the second party hears hold music You can alternate back and forth as often as you want using CW When you hang up the person you are talking to is con nected to the waiting party who is on hold To completely end the connection to the person you are cur rently talking to and switch to the other waiting party press Disconnect S gt Bypressing you can call up the help functions of the system at any time Mobile Pro User manual 76 553 03 43 5 Available functions during a call 5 4 Estab
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