CSA Web Site Manual v2.0
Contents
1. bb Big es igs 8 3 3 NOTIFY ON RETURN TO 8 34 RETURN TO NORMAL CLEARS 2 9 333 PHONE PIN REQUIRED saeccen tees ees E T E 9 3 6 AREA WIDE POWER FAILURE NOTIFICATIONS COMMENCE AFTER ppp 9 BVT SNOOZE ALARM 9 3 8 DURATION OF ACKNOWLEDGED ALARMS ON THE SYSTEM DASHBOARD ppp 10 3 9 9 GCCESS CO 10 3 IO MESSAGE OF THE 10 GO 10 3 12 TEST CALL NOTIFICATION PHONE NUMBER pp 10 4 0 ENTERING USER DATA AND ESTABLISHING NOTIFICATION GROUPS AND SEQUENCES 11 AT MEANAGE USERS EEE EISELE ELIAS 12 4 I 12 41 2 Entry ACCULACY a aiae 13 2 13 14 4 1 5 Preferred Notification 14 AsO ACCESS D ANA EE 14 4 1 7 Automatic Email Notification US rS 14 416 Verifications aes a EEA a E 14 4 1 92. 12 Alarm Configuration pp 31 Alarm 32 Analog Channels 34 Analog Reading Report pp 27 Analog 5 20 esos ete 35 Analog Set Points 34 Application Template 5 24 25 32 34 35 37 38 area Wide power 9 T 27 backup group members pp 18 Base 29 Call Delay 19 Changing User Information or 8 05 14 Channel alarm trip delay pp 28 Channel Suspension TimaeT 27 Command 29 30 39 Command SesSionS pe 29 Commands sii hen hei 29 Customer System Administrator 6 Daylight Savings Time pp 28 Differential 00 38 Email Verification pe 14 Financial System 4 5 Force RTU Off 22 Group Membership pp 16 eases 4 7 14 15 32 39 HNUM csi aid Bate A 23 21 23 import 21 23 Important 2222 10 14 29 34 initial configuration pp 30 E EEE TA 10 Manage 5 222 24 22 4 22 23 24
3. RACO MANUFACTURING amp ENGINEERING COMPANY INC W hg EE A AGENT aia CSA Web Site Manual v2 0 RACO MANUFACTURING amp ENGINEERING CO INC AlarmAgent com CSA Website Manual RACO 2005 2008 RACO Manufacturing amp Engineering Co Inc 1400 62nd Street Emeryville CA 94608 Phone 510 658 6713 Fax 510 658 3153 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM TABLE OF CONTENTS TABLE OF CONTENTS iin sscidiccsscccacecscscedscbtvsscessesnctecvonstscdsuncesscnavasseaseccsstuwooed seseesceuteossussecsestawesesebsesseusessesevscsdesesccsseveeassess 1 1 0 WELCOME ALARMAGENT COM ccscsssssscssssscsssessnssessucsucsucsecsucsucsucsscsucsuccuccucsucsuccucssccuccuceuccsccucascsucesceees 4 1 1 CUSTOMER SYSTEM ADMINISTRATORS CSAS Nt 4 1 2 OVERVIEW OF THE ROLE OF CSAS Ne 4 1 3 FINANCIAL SYSTEM ADMINISTRATOR FSA 5 2 0 GETTING STARTED oossssssccssstcstecctesescctescivacstestenceabscseascosesesecccssedsesodeviesebasecesvndssscss deosoacseatoasssvesscuuesecssoscsdasessceseesbacsess 6 3 0 SY STEM WIDE SETTINGS bisiecssssseecsdiesvescssestesessetecsevdestosecesvescbsesvssntessesdetsessesecssesuueesossesvesessssesdesteseesesusdeescssesvesueesse ss 8 SYSTEM NAMB E oes ee eo A SET ties sn ee BAe ee 8
4. Manage 4 11 12 14 19 32 Manually changing Online Offline Status 22 Messages 32 Monthly limitations on the number of RTU Commands 30 Notification 4 7 10 11 14 15 16 17 18 19 21 32 39 Notification Group pp 32 notification grTOUPS Ne 14 Notification Group pp 32 notification interval Ne 18 43 INC notification Method pp 14 17 Notification 4 14 19 Notification 17 see 41 42 41 42 14 14 Periodic report base time 28 Personal Information 5 40 PIN RTEA 9 10 13 40 DO ie tii 29 39 30 Polling RTU for Updated 5 30 Power failure trip delay ppp 28 Pump Performance alarm 28 RACO Customer SeTVice pp 21 Relay OUtPUt 28 Remove 16 Report 37 5 9 27 37 38 RTU 4 5 8 9 10 11 12 15 21 22 23 24 25 26 27 28 29 30 32 33 34 36 37
5. WWW ALARMAGENT COM Note that when disarmed the RTU will still send scheduled report transmissions Only alarm transmissions are prevented 6 2 7 Relay Outputs 1 amp 2 This field indicates the state of Relay Outputs 1 amp 2 as of the most recent transmission from the RTU It also allows you to change the state via an RTU Command either momentary or maintained 6 2 8 Relay Output Names This allows you to enter a descriptive name for each Relay Output so that in the future each output is identified in terms of its function 6 2 9 Channel Alarm Trip Delay This setting determines how long a channel input must continuously be in violation of its alarm criteria before the actual alarm is created This same period applies to qualify for a Return to Normal 6 2 10 Power Failure Trip Delay This setting determines how long primary power must be continuously off before a power failure alarm is created 6 2 11 RTU observes Daylight Savings Time This setting determines whether the RTU automatically adjusts the time of its periodic scheduled reports to follow Daylight Savings Time Note that this is distinct from the setting on the System Wide Settings page which determines whether the times shown on the web site follow Daylight Savings Time 6 2 12 Pump Performance Alarm Sensitivity Occasionally a pump becomes partially or completely clogged or otherwise drops substantially in performance When this occurs the graphs on the Pump Report
6. 2 RTU Configuration Page To proceed with Configuration click on the RTU Config tab Example RTU NAME WASTEWATER TREATMENT PLANT Watchdog Timer 24 hrs Account Enabled Channel Suspension Timer 6hrs Template Reports Day 1 Analog Reading Reports day 4 Armed State Disarmes Relay Output 1 gt SS Relay Output 2 Oren w Name SSS Channel Alarm Trip Delay 2 xl Seconds Power Failure Trip Delay 1 Minutes RTU observes Daylight Savings Time Pump Performance Alarm Sensitivity Periodic Report Base Time 1 Number of RTU Command Sessions already completed for this RTU this month 0 Number of RTU Command Sessions available in the remainder of this month 10 Items shown red are Commands that be sentto the RTU Changing one or more red items will result the initiation of a new Command Session with the Sessions may contain multiple commands Each new Command Session will result in the deduction of the available number of Commands Sessions for the remainder of the month Command Sessions configuration changes relay commands or polling last a minimum of 5 minutes and can be extended by sending additional Commands within the 5 minute interval Save output names Send configurations to the RTU Cancel your changes Cancel The following parameters applicable to the RTU are displayed above the horizontal line Note that these parameters
7. 39 40 41 42 RTU Command pp 27 28 39 RTU in S ssiOn ess een R 22 40 Status 30 R n Tmerre a TA 25 runaway 1 2 27 33 scheduled 21 22 28 Serial 23 Service 5 27 30 34 35 SNOOZE Alarme 9 SUSPENSION avd havea 27 System Access 5 10 40 System Dashboard pp 9 10 System Names iseic en 8 System Wide 4 5 7 10 21 28 Template 27 Test 10 11 T OLA ZOD 25 33 5 7 12 14 21 22 View Polls 30 30 WARNING seritta nnou 11 watchdog alarm 2 26 Watchdog alarms pp 41 Watchdog TinmneTr pe 20 Web Site Login Name pp 6
8. E E TE 40 10 0 PERSONAL INFORMATION CARD INFORMATION TO PROVIDE TO OTHER USERS ee 40 APPENDIX A OFF LINE AND ON LINE RTU STATUS AT THE WEB SITE eeseseseceeeeroesesecccceroroesesecoceeeosoeseseeeee 41 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM INDEX 43 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 1 0 Welcome to AlarmAgent com AlarmAgent com is RACO newest wireless technology bringing a state of the art Web based interface to our complete line of alarm detection and notification products of use cost efficiencies and around the clock access to its users Wireless Web enabled RTUs monitor and collect data from equipment 24 hours a day Users can easily access and view secured data from any Internet connected appliance via a secure Web site Administrators can make administrative changes just as easily A larmAgent com is a revolutionary alarm detection and notification system which offers ease 1 1 Customer System Administrators CSAs This portion of the manual is for users who have been designated as Customer System Administrators CSAs You may also find it helpful to read the User Manual which is for all users who will be accessing the AlarmAgent web site 1 2 Overview of the Role of CSAs The primary elements of your responsibility in your role as a CSA
9. are as follows Under Manage Users you will need to enter a list of all users who are to access the system or receive alarm notifications along with related contact information and passwords As part of this you should assign CSA status to at least one additional user beside yourself You are required to designate a Financial System Administrator FSA This is the person who will establish and renew service contracts You will also generally establish Notification Groups selected users who ate to receive alarm notifications for various specific alarm conditions as well as a specific Notification Sequence for each such group Under System Wide Settings you will need to enter several configuration choices which implement a flexible choice of settings applicable to your entire system of RTUs in order to optimize the operational details of AlarmAgent com to meet your system s specific monitoring needs Under Manage RTUs you will need to initially import each RTU into your system This step is necessary only once for each RTU RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM Once a given RTU has been imported you will need to select or confirm an Application Template and a Service Level for the RTU You then will need to configure specific RTU settings under Configure RTU alarm trip delays Relay output states daily report times etc Configure Alarms alarm criteria and notificatio
10. are informational only 6 2 1 Watchdog Timer This indicates how frequently the web site expects to receive periodic Template report transmissions from the RTU If any such periodic report is missed a Watchdog missing scheduled report alarm is created A watchdog alarm is created if a daily report is not received within 90 minutes of the scheduled basetime 6 2 2 Account This indicates whether the account is enabled at the RTU Normally this should indicate Enabled 26 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 6 2 3 Channel Suspension Timer This indicates the period for which a channel is suspended before it is automatically re enabled to send alarms Suspension eliminates unwanted follow on alarms due to dithering inputs also describable as runaway alarms If any given channel goes into alarm then returns to normal then goes into alarm again within the indicated Suspension Timer period it will not be allowed to send additional alarms for the duration of the Suspension Timer period This suspension time begins at the time of the initial alarm If a channel becomes suspended due to a dithering input a special suspension notification is sent to the same users who were eligible for notification for the alarm preceding the suspension continuing until a notification is acknowledged If you wish to clear the suspended status of an RTU channel before it would otherwise tim
11. to the RTU corresponding Changing one or red items will result in the initiation of a configuration web new Command Session with the RTU Sessions may contain pages multiple commands Each new Command Session will result in the deduction of the available number of Commands Sessions for the remainder of the month Command Sessions last a minimum of five 5 minutes Command Sessions will be extended when sending additional commands during that 5 minute interval Any additional command during this time interval will extend the session an additional five minutes Since each session will deduct from the monthly total it is beneficial to make all your changes and requests within the active session All Commands are initially placed on a Command Queue page where the scheduling status of upcoming Command transmissions is displayed The Command transmissions are then automatically sent to the RTU according to the Command Queue The web site then waits for the RTU to confirm that the command has been executed Correspondingly when you make a change to a configuration item indicated in red and click SAVE the change does not appear on the corresponding web site page until the change has been transmitted to the RTU and the RTU has confirmed back to the web site that the change has been executed To remind you of this each time you do confirm a change to an item indicated in red by clicking SAVE you are taken to the Command queu
12. well level Tag words to be added include Normal Alarm Alarm Acknowledged and Alarm now normal Putting this all together the above example messages will result in the following possible message contents e Wet Well Level e High wet well level alarm High wet well level alarm acknowledged e High wet well level alarm now normal High wet well level alarm now normal acknowledged In summary for digital channels Message 1 should identify the alarm condition e g high wet well but exclude the word alarm Message 2 should identify the monitored item e g wet well but not describe its alarm condition 6 5 3 Messages for Digital Channels Configured for Status Only Message 1 will be used when the input is open Message 2 will be used when the input is closed Thus a suitable Message 1 might be generator is off and Message 2 might be generator is if the input at RTU is a closed circuit when the generator is on 6 5 4 Messages for Totalizer Channels Application Templates 5 and 6 allow some channels DRT channels to be configured to report event or pulse totals For channels so configured only Message 1 is used It should be of the form Number of generator starts is Web site reports will consist of this Message 1 followed by the number of events counted 6 5 5 Messages for Runtimer Channels Application Templates 5 and 6 all
13. will make this apparent at a glance However if such a drop in performance persists for several cycles as continuously analyzed by the RTU at all times a special Pump Performance alarm will be created to notify users without waiting for the results to appear on the graphs The sensitivity setting determines how severe and for how many cycles the performance drop must be in persist in order to generate such an alarm Some pump stations will experience wide and rapid variations in inflow which can occasionally cause false alarms In such cases the sensitivity setting should be adjusted accordingly 6 2 13 Periodic Report Base Time This setting determines the time of day or night when the RTU sends its scheduled reports 28 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM If your service level provides for periodic reports two or four times per day any new setting of the report base time will become the new starting point for such multiple reports per day 6 3 RTU Commands Sessions and the Command Queue There three types of RTU Commands 1 RTU CONFIGURATION CHANGES 2 UNSCHEDULED POLL REQUESTS 3 OUTPUT RELAY COMMANDS Important Note Not all configuration changes require RTU Commands to Configuration changes execute Some configuration items are applicable only at the web that require RTU site Commands ate indicated in red on the Items shown in red are commands that can be sent
14. words Repeat this import process for all RTUs which you are ready to begin using 5 5 Naming your RTUs At this point you should enter your own descriptive name for each RTU This descriptive name such as South Main Street Station will become part of all alarm notifications as well as appearing in the various online screens There is no need to refer to the name of your company in these RTU Names because there is a separate place described below to enter the name of your company which will be included in all notification messages The RTU H Number beginning with the letter H appearing on the screen next to the name field is the same number that appears on the RTU s shipping container as well as on the RTU itself This allows you to know which individual RTU you are naming Next to the RTU Serial Number is the PCB Serial Number which begins with an A This is the number appearing bar code label on the RTU circuit board This provides an alternative means of identifying the specific RTU which you are naming After your text entries are complete click on the Save RTU Names button 23 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 6 0 CONFIGURING RTUs To proceed with configuring a given RTU from the Manage RTUs page select the RTU you wish to configure and then click the Configure RTU button RTS PCB SERIAL Wastewater Treatment Plant H00046
15. 10023 Configure RTU Save RTU Names The first time you do this you will automatically be taken to the Application Template Selection page 6 1 Application Templates APPLICATION TEMPLATE SELECTION gt RTU NAME WASTEWATER TREATMENT PLANT Ba template 1 Duplex pump station with no pulse flowmeter installed 2 Duplex purnp station with a pulse flowmeter installed 3 Triplex pump station with no pulse flowmeter installed 4 Triplex pump station with a pulse flowmeter installed 5 Multipurpose Equipment Service 3 DRT 5 digital and 2 universal Channels 6 Multipurpose Service Performance 1 DRT digital and 2 universal Channels 7 Multipurpose Process Performance 8 digital and 2 universal Channels Each ORT channel be configured for any one of the following Ordinary Digital input Run Time Accumulator Digital Input Totalizer Digital Input Universal Channels be configured for either 4 20 ma analog or digital inputs Send your template choice to the RTU Leave template selection unchanged You are taken to this page because it is important that the correct Application Template for your application be selected before other configurations are undertaken 24 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM This in turn is because the various configuration items are generally different for different Applicat
16. CTS SERVICES NEWS EVENTS ABOUTUS SUPPORT CENTER CONTACT US SINCE 1948 REMOTE ALARMS AND CONTROLS 11 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 4 1 Manage Users This page lists the users that have been entered into your system This page includes a filtering tool to assist you to focus on particular groups of users in case you have a large number of users in your system Use this screen to select edit or add new users Adding a complete roster of users is the first step In setting up your new account Filter By User Get List Filter By Notification Group All vi Get List Marlon Fisher Brighton Early Chuck Waggon Duane Pipe 4 Gene Poole Add User Save Ordinal Continue To Manage Groups Continue To Notification Sequence if you want RTUs to notify everyone then Users are individuals in your company eligible to a Receive alarm notifications Check alarms using the toll free call in number a Access the web site to review reports and other data A special category of user is those who can also perform Administrative CSA level operations 4 1 1 Adding Users To add users click the Add User button Enter information on the user in the indicated fields Note that some fields must have entries in order to be accepted These fields are marked with an asterisk RACO MANUFACT
17. Changing User Information or ON 14 4 2 MANAGE NOTIFICATION 5 2 15 4 3 MANAGE GROUP MEMBERSHIP reini sanca nn a A A A N A E E E r ia 16 4A NOTIFICATION SEQUENCES cornar an A A E 17 FA I Notificaton Intervals anora a E say EAA AE E a AAN E 18 44 2 Ex mplefor an Electrical Group rosumo ortas aE E E A EEE ARE E ERNS 19 44 3 Call Delay Mult pher raen n E A EEE E a A AE O A E ENS 19 4 4 4 Miscellaneous Details of the Call Delay 20 5 0 IMPORTING RTUS INTO YOUR 5 21 WHAT IMPORTING 21 9 A E 22 5 3 MANUALLY CHANGING ONLINE OFFLINE STATUS Ne 22 SATO IMPORT AN A 22 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 5 9 NAMING YOUR RTU sctoniostestoaseursowtesiasvuseosdspndsaiaceosevscaapscadeceueavesbeeseebusdecdsssueytede 23 6 0 CONFIGURING RTUS cscsssssrssssrsesssssrsesessersesssssssensnsessesessscensesessessnsssessensseesenessessesessscesessesessessesessessesessersesess 24 6 1SAP
18. ONTACT VIA NOTIFICATION AL ELECTRON EMAIL 10 BILL KILOWATT LANDLINE 5 CARL WIREHAPPY CELL 30 Then for promptly acknowledged alarms the notification sequence might proceed as follows Email Al gt Wait 10 minutes Call Bill by Landline Wait 5 minutes Call Carl by Cell Wait 30 minutes Start over However if alarms are left unacknowledged the Call Delay Multiplier can affect the delays between notifications as shown in the following example 1 through 5 times through call list Call Delay Multiplier 1 delays between notifications are a 10 minutes a 5 minutes and 30 minutes 6 through 10 times through call list Call Delay Multiplier 2 delays between notifications are 20 minutes a 10 Minutes and a 60 Minutes 11 through 15 times through call list Call Delay Multiplier 3 delays between notifications are a 30 minutes a 15 Minutes and 90 Minutes And so on 4 4 4 Miscellaneous Details of the Call Delay Multiplier 1 The Call Delay Multiplier applies uniformly to all channel alarms power fail alarms watchdog alarms 2 Newly created alarms grouped to a notification sequence already in progress will also be subject to the Call Delay Multiplier which may have already been incremented 3 Whenever all alarms the notification sequence are acknowledged the Call Delay Multiplier will be reset The next time the notification sequence is started with
19. PLICATION TEMPLATES mr eee en enS SeS E EEEE E EEE NE E svecbegutoonestesSeducutences ae E EEE SENE 24 6 1 1 What are Application Templates 25 6 2 REU CONFIGURATION PAGE 3 55 cohctetbosieubsnecareiepecdsneencencescoucnngsuseriencesucsngbubeteysexecgeguapones teed ecseusepvceses SETIER EE E SENES a 26 covets 26 A S OE 26 6 2 3 Charinel SUSPenStOn casbaaes devas 27 6 24 Template 27 6 2 5 Analog Reading Reports per 27 6 2 6Armed Staten Sean ceeececeag testedes 27 6 2 7 Relay Qutputs EGE 2 28 6 2 8 ages saa eaa e E a ae e aiaia 28 6 2 9 ChanneL Alarm Trip Delay rose
20. Pump 2 Performance 3 Pump Combo Plumbers Group Pump 3 Performance Pump 3 Perforrnance 4 Totalizer Plumbers Group Totalizer count is gph 5 Digital Normally Closed NC ectrician Yard 9 Breaker 535 TRIPPED Breaker 535 CLOSED Digital Normally Closed NC Bectrician Yard Breaker 636 TRIPPED Breaker 636 CLOSED 7 Digital Normally Closed NC Bectrician Yard Breaker 637 TRIPPED Breaker 637 CLOSED 8 Digital Normally Closed NC 59 Bectrician Yard Breaker 636 TRIPPED Breaker 638 CLOSED For Application Templates 3 and 4 channels 9 and 10 can only be configured analog inputs 9 Analog with setpoints Plumbers Group Water Tank level is feet Set Point Low Enabled 200 0 0101023 High Enabled 1008 0 0101023 10 Analog with setpoints w Bectrician Yard Pressure reading is psi Set Point Low Disabled 30 0 to 5085 0 High Disabled v 30 0 to 5085 0 Number of RTU Commands available in the remainder of this month 5 Changing items shown in red will resultin an RTU Command transmission to the RTU which will be deducted from the number of RTU Commands av
21. URING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM ADD EDIT USER indicates required field User Name e g Bill Jones Duane Pipe Web Site Login Name 8 to 25 characters duanepipe Web Site Password 8 to 25 characters lisclogged PIN 1 to 5 numerical digits 19994 Title Plumber Cellular Phone Number e g 877 374 7932 Email dpipe wmg com Email Secondary Text Messaging e g 877 374 7932 19168452312 Pager Phone or Pager PIN Select v Land Line Phone e g 877 374 7932 2nd Land Line Phone e g 877 374 7932 Preferred Notification Method v Time Zone Central Standard Time Respects DST Access Level User v Save amp Return to User List Save amp Add New User Some special considerations regarding entering user information 4 1 2 Entry Accuracy Entering notification information especially phone numbers must be done with particular care to avoid someone getting nuisance calls and to assure that the actual users receive the intended notifications 4 1 3 Phone PIN These are needed only if you elect to have individual Phone PINs required This is a system wide setting which was covered in another section If you will be electing to require Phone PINs then during voice phone notifications the user will be prompted and required to enter their personal Phone PIN in order to hear the alarm information and to ackn
22. against the monthly allotment of command sessions Each command sent will extend the session by five 5 minutes 10 0 PERSONAL INFORMATION CARD INFORMATION TO PROVIDE TO OTHER USERS Personal Information Cards are provided to give to each user in your system Additional cards are available free of charge by calling RACO at 1 800 722 6999 The following information is pre printed on the cards a The web site internet address www alarmagent com The toll free call in phone number 1 877 374 7932 There are spaces on the card for you to enter the following additional necessary information for each user a The user s individual Web Site login name The user s individual Web site login password a The company wide System Access Code for calling the toll free phone number to check alarm status a If required the user s Phone PIN You should give consideration as to whether you should actually enter the above information on these cards or allow users to enter it from the standpoint of your company s data security requirements should a card ever fall into the wrong hands 40 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM APPENDIX A OFF LINE AND ON LINE RTU STATUS AT THE WEB SITE The best way to understand Off Line and On Line status at the web site for any given RTU is to recognize that they are made necessary by two very important beneficial features of AlarmAgent 1 The web sit
23. ailable for the remainder of the month Send channel configurations to the RTU Save Channels Save the channel messages Set the channel messages to default values Set Messages to Default Cancel your channel changes 6 4 1 Alarm Criteria The pulldown selections for each channel indicate which choices are available based upon the selected Application Template For digital channels that are not pre assigned to specific functions 31 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM based upon your Application Template setting you may select Normally Open Normally Closed or Status Only meaning that the channel will not generate alarms regardless of closed or open input 6 4 2 Notification Groups If you have created Notification Groups under Manage Users as described above the names of all such established Notification Groups are listed in the pulldowns Simply select which Notification Group you wish to receive alarm notifications for this channel This should also be done at the top of the page for Power Failure and Watchdog missed reports alarm notifications 6 5 Messages Messages are also entered on the Alarm Configuration Page Entering your own messages is optional because default generic messages identify each channel by channel number But entering your own messages is strongly recommended because notifications will be far more meaningful if they are based upon your own de
24. alog scaling information for channels 9 and 10 when they are configured for 4 20 ma analog as opposed to digital input monitoring For Channels configured as analog it is necessary to specify how the values will be translated into final readings as well as in relation to analog set point entries that you may make on the Alarm Configuration page Scaling settings established on this page affect the range of possible entries for analog alarm set points on the Alarm Configuration page even if your chosen Service Level and or Application Template selection does not provide for actual analog readings to be delivered Channel Number 9 Percentage no units Raw Counts Milliamps O Custom Scaling Method Gain Offset Custom Scaling Method Two Point Gain Offset Two Point Method Point 1 Point 2 Gain Offset Units Measured Channel Number 10 Percentage no units Raw Counts O Milliamps Custom Scaling Method Gain Offset Custom Scaling Method Two Point Gain Offset Two Point Method Point 1 Point 2 Gain 8 0 16 0 Raw Count Offset 10 0 50 0 Units Measured ED 35 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 7 1 Scaling Method Choices The first three choices are simplest to enter because they are pre configured The last two choices offer more powerful custom flexibili
25. arm condition has returned to normal the alarm is completely cleared and no additional notifications will occur as a result of that alarm event regardless of whether the alarm has been acknowledged or not 3 5 Phone PIN Required This setting determines whether you wish users to be required to enter their own unique Phone PIN in order to hear and acknowledge phone notifications and to call in to the toll free phone number If so you would need to enter the specific Phone PIN for each user on the Add Edit Users page One important reason for invoking PINS is to provide a more complete audit trail in the Events Reports as to which user received what notifications by what means at what time as well as when they acknowledged an a given alarm 3 6 Area wide Power Failure Notifications Commence After Sometimes an area wide power failure will occur resulting in separate power failure alarm notifications for each RTU whose power has failed In large systems this can be many RTUs A special AlarmAgent feature consolidates such multiple power failure alarm notifications in order to avoid a needless and undesirable proliferation of such notifications If the number of simultaneous power failure alarms reaches or exceeds the number you enter then a single area wide alarm notification will be created identifying as many as five RTUs by name If there are more than five RTUs experiencing the power failure the notification will advise that th
26. completed for this RTU this month 4 Number of RTU Command Sessions available in the remainder of this month 11 Clicking Poll will result in the initiation of a new Command Session with the RTU Command Sessions may contain multiple polls Each new session will result in a deduction from the available number of sessions for the remainder of the month Command Sessions configuration changes relay commands or polling last a minimum of 5 minutes and can be extended by sending additional Commands within the 5 minute interval Poll For Updated Status Note Polled reports only contain the momentary status of monitored equipment Information about alarms or notification is not included Click on the Poll for Updated Status button You will be redirected to the RTU Command Queue Page Once the request for poll is sent migrate back to the View Polls page and view the results of the poll 6 4 Alarm Configuration To proceed with Alarm Configuration click on the Alarm Config tab 30 RACO MANUFACTURING amp ENGINEERING COMPANY WWW ALARMAGENT COM INC Example Notification Group for Watchdog missing reports Alarms Watchdoggers Notification Group for Power Failure Alarms ectrician Yard v ALARM CRITERIA NOTIFICATIONGROUP MESSAGE1 gt Pump Combo Plumbers Group Pump 1 Performance Pump 1 Performance 2 Combo Plumbers Group Pump 2 Performance
27. d first Select the notification method and click on the Add button The group member and notification method now appear on the left hand list Continue to add group members and notification methods to establish the order and notification method you desire for alarms you will be linking to this group The notification sequence you establish can include the same group member more than once whether via the same notification method or via different methods You can also change the order of members in the notification sequence as well as delete members by selecting the member and then clicking on the Move Up Move Down or Delete buttons 17 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 4 4 1 Notification Intervals Once you have established the desired notification sequence for this group you may choose to alter the notification interval for each notification in the sequence This is the interval in minutes between any given notification and the next notification in the notification sequence You may enter notification intervals of 5 to 240 minutes The default value is 10 minutes Maintenance Crew W Select Group Chuck Waggon Pager Duane Pipe Text SMS 10 a Brighton Early Cellular 10 Marlon Fisher Email 30 Delete J _MoveDown Even for companies with a limited number of users the flexibility of establishing Notification se
28. e a a op aea e e i 28 6 210 P wer Failure Trip Delay neor iea n e aa ea Eaa eaa a e ede arias 28 6 2 11 RTU observes Daylight Savings 2 28 6 2 12 Pump Performance Alarm 28 6 2 13 Periodic Report Base Time 28 6 3 RTU COMMANDS SESSIONS AND THE COMMAND QUEUE 4 29 6 3 1 Monthly limitations on the number of RTU Command Sessions 30 6 3 2 Manually Polling RTU for Updated Status 30 6A ACARM CONFIGURATION 30 6 4 L Alarm 31 6 4 2 1 ESEE SE oi 32 6 9 MESSAGES cites EEEE 32 6 31 Message and Message 2 Eain iS 32 6 5 2 Messages for Digital Channels 32 6 5 3 Messages for Digital Channels Configured for Status ON 33 6 5 4 Messages for Totalizer Channels 33 6 5 5 Messages for Runtimer Channel s ccccccccccescesecesecesecnseeeeeseesseeseeeesceseceecesecacceecesecesecuaecsa
29. e is designed to generate Watchdog alarm notifications if a scheduled periodic report is not received as expected However this very important reliability feature turns into an undesirable notification nuisance if the RTU becomes unable to communicate with the web site merely because it has been turned off etc 2 AlarmAgent allows RTU configuration changes to be made directly from the web site However such configuration changes for the RTU entered at the web site must necessarily be transmitted to the RTU before they can become effective This in turn means that if the web site is currently unable to communicate such configuration changes to the RTU because the RTU is turned off or for any other reason the intended configuration changes will not actually take effect This in turn necessitates that during any time in which communications between the web site and the RTU appear to the web site to be currently not possible the web site will not permit such RTU configuration changes to be entered Off Line and On Line status at the web site are designed to deal with these two necessary corollaries of the above named important beneficial features of AlarmAgent i e Watchdog alarms and the ability to configure RTUs from the web site Bearing in mind that Off Line or On Line status of the RTU actually exists only at the web site and not at the RTU Off Line status for any given RTU at the web site has the following two nece
30. e out temporarily disarm and then rearm the RTU either from the web site or by visiting the RTU site 6 2 4 Template Reports Day This indicates how frequently the RTU sends periodic scheduled Template Report transmissions In some cases it relates to your Service Level 6 2 5 Analog Reading Reports per Day This indicates how many if any separate analog reading report transmissions will be sent by the RTU per day All Application Templates provide alarms for exceeding high or low analog set points assuming channels 9 or 10 are configured for analog However Application Templates 1 to 4 does not include actual analog readings in the Template Pump report An optional separate Analog Reading Report provides analog readings average maximum minimum and current reading as of time of report This requires a corresponding Service Level Application Templates 5 to7 provide limited versions of analog readings as part of their Template Reports Therefore in many cases with Application Templates 5 to 7 a separate Analog Reading Report is not required The following settable items appear below the horizontal line on the RTU Configuration page and are changeable via RTU Command 6 2 6 Armed State This indicates whether the RTU was armed or disarmed as of the most recent transmission from the RTU It also allows you to change the armed disarmed state via an RTU Command 27 RACO MANUFACTURING amp ENGINEERING COMPANY INC
31. e page Even after the transmission and confirmation process has been completed you may have to hit the refresh button on your web browser in order to view that the change has taken effect 29 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 6 3 1 Monthly limitations on the number of RTU Command Sessions initiated Beginning on the day you import your RTU into your system and for an additional full calendar month afterwards there is essentially no limitation on the number of RTU Command Sessions This allows for the initial configuration of the RTU as needed After the expiration of the first full calendar month after the RTU is imported the number of RTU Command Sessions allowed each calendar month is determined by your selected Service Level The number of RTU Command Sessions remaining unused for the current calendar month is indicated on pages from which RTU Command Sessions can be initiated Unused RTU Command Sessions do not roll over into following months Additional information on RTU Command Sessions and the Command Queue appears in Section 9 0 6 3 2 Manually Polling RTU for Updated Status To get a current snapshot of data from a particular RTU click on the RTU Status tab Select RTU South Creek Station View Status View Polis Select the particular RTU of interest and click on the View Polls button RTU NAME SOUTH CREEK STATION Number of RTU Command Sessions already
32. ecsaecsaeeaeeeseeeeeeeeaeeeenaees 33 6 5 6 Messages for Analog Channels 34 6 5 7 High and Low Analog Set iioi tosses siseueaSvadi o EL EE oa EEES EE AEE EARNE 34 7 0 ANALOG SCALING CONFIGURATION csccsssssssscsscssssscsssscssssnssccsssssescsssnscsssnessessescessessssosssessssesscessessossessoss 35 7 SCALING METHOD CHOICES a ap e ESKES ESE aN soviet peseeeds 36 TATE 36 7 1 4 Gain Offset Scaling Specification 36 7 1 5 Two Point Scaling Specification 36 8 0 REPORT 2 1 1 1 0 37 8 1 APPLICATION TEMPLATES 1 4 PUMP STATION REPORTS 2 01 2 00 00200000000100000000000000000000000000000000000000 37 8 1 1 Differential Well Tank Volume issie re a ENE 37 8 12 Optional Par m t t Serrone enea enee E EEA E EAEN ER EEE RSi 38 8 2 APPLICATION TEMPLATES 927 55 E E EEES E EE SERE TEER 38 9 0 RTU COMMAND QUEUE PAGE 39 9 WU N SESSION e EE E E E AEREE E EA EE ESE E
33. ed 6 5 7 High and Low Analog Set Points The values you enter for analog alarm set points should be Important Note Even if you re based upon the scaling method you choose on the Scaling Application Template or Service Configuration page Level does not support analog reading reports analog set points Therefore analog alarm set points should be entered only can still be used to create analog after the analog scaling information has been entered on the alarms Scaling Configuration page Also Note When you enter a set point value the web site will determine the closest possible specific actual set point based upon a total possible count of 1 023 and within a set point resolution of 2 of full scale Therefore you should expect that when you enter a given set point value the web site will indicate an actually implemented setting close to but not exactly the value you have entered There 50 possible analog alarm set points which can be sent to the RTU from the web site If you have need to configure an analog alarm set point within a resolution closer than 2 of full scale you will need to do this via serial connection at the RTU 34 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 7 0 ANALOG SCALING CONFIGURATION To proceed with Alarm Configuration when you are using channels 9 and 10 for analog values click on the Analog Scaling tab This page is used to specify an
34. ere are additional RTUs with the power failure Acknowledging an area wide power failure alarm acknowledges all current power failure alarms in the company To identify the specific RTUs experiencing the area wide power failure beyond the maximum of five RTUs which will be specifically identified in notification messages users should access the web site All the relevant RTUs will appear on a list on the System Dashboard 3 7 Snooze Alarm If you turn on the Snooze Alarm function then when the selected snooze period elapses a new set of notifications will occur if the has not informed the web site that the condition has returned to normal as of that time If the Snooze Alarm function is turned on then users who are notified of alarms will be given the choice to acknowledge the current alarm without Snooze versus acknowledging the current alarm with Snooze RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM You should carefully consider whether you want to activate Snooze Alarms While their potential benefits are clear in some situations they can also cause an undesirable proliferation of alarm notifications The range of allowable settings is 4 to 48 hours The default is 4 hours 3 8 Duration of Acknowledged Alarms on the System Dashboard The System Dashboard includes a listing of alarms that have been acknowledged This setting determines how long after acknowledgement a given alarm re
35. fresh alarms the Call Delay Multiplier will begin again at 1 4 There can be a separate Call Delay Multiplier for every notification sequence in progress yout company That is if there are alarms for a different group with its own notification sequence that call list will have its own Call Delay Multiplier 5 The times shown in the Minutes to Next Notification field will always show the times originally entered by your CSA and will not change as the Call Delay Multiplier is incremented 20 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 6 The Alarm Events Log will note the occurrence of the increase of the Call Delay Multiplier The log entry will say for instance High Wet Well Alarm not yet acknowledged Increasing call delay multiplier to 3 How will a Power Failure Alarm PFAIL affect the Call Delay Multiplier Answer When the website receives a Power Failure Alarm report all active channel alarms paused PFAIL notification will escalate with the Call Delay Multiplier set to 1 even if the PFAIL is notifying the same group as the channel alarm When the PFAIL alarm is acknowledged all alarms will once again escalate with the Call Delay Multiplier value remaining set to the value set prior to the PFAIL alarm The configuration items described above System Wide Settings User Data and Notification settings may be done prior to any RTUs having been imported into yo
36. hich is needed in order for the AlarmAgent web site to complete the compilation of the primary template reports The specific items appearing on this page depend upon the Application Template which has been selected for this RTU Tank Volume Optional Parameters Choose method ofvolume Diameter v calculation Feet Inches Pump1 Pump2 Pump3 Differential Runtime Height 50 0 baseline 1000 1000 3000 Hours till Length 0 Maintenance 500 500 250 1 Hours till Width 0 Maintenance 1000 1000 500 2 Diameter 20 0 Calculate D V Differential Volume 444 Gallons Hl Totalizer Gal per pulse 0 8 1 Application Templates 1 4 Pump Station Reports 8 1 1 Differential Well Tank Volume In order to calculate GPM for each pump and total station flow the AlarmAgent web site needs to know the volume corresponding to the difference between the low and high cycle levels for the 37 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM tank or well the levels at which a pump normally turns on and at which the pump normally turns off This requires you to measure and then enter the difference in height the differential height between these two levels as well as the diameter of the well or tank if it is round or the width and length if it is rectangular Before entering the dimensions
37. ification 5 Snooze Alarm or Snooze Alarm Duration 24 Hours 4 48 Duration of Acknowledged Alarms on Dashboard 1 Hours 1 168 System Access Code Message of the Day 1712841 Old Logo New Logo Notification Phone Number for Test Calls 345 8765 aes System Administrators Manual 3 1 System Name This text box allows you to change the name of your company which will be used in notifications Note that any changes will not become effective until the next time you log in 3 2 Time Zone Your selection will control the times stated on the web site Even if it is not currently Daylight Savings Time if your locality observes Daylight Savings time you should select Respects Daylight Savings Time When Daylight Savings time does change the times stated on the web site will be adjusted accordingly Note that when you configure specific RTUs you will also need to select whether the RTU respects Daylight Savings Time regarding when it sends periodic reports 3 3 Notify on Return to Normal After an alarm the RTU will always notify the web site when the condition has returned to normal This setting determines whether users will receive notifications of the alarm condition having returned to normal RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 3 4 Return to Normal Clears Alarms If you select Yes then when the RTU advises the web site that the al
38. ikewise you can enter starting values of one or two run times reports match any existing until maintenance is required for each pump When each physical run time meters at cotresponding item of maintenance is performed you would the pumping station enter a new starting value for run time until the next maintenance 8 2 Application Templates 5 7 There ate no special configuration items for Template Reports for Templates 5 to 7 38 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 9 0 RTU COMMAND QUEUE PAGE RTU Command Sessions were initially discussed in Section 6 3 To view the Command Queue Page click on the CMD QUEUE tab RTUNAME WASTEWATER TREATMENT PLANT RTU in Session No The following configuration changes are pending transmission to your RTU MANDS Oct 24 2008 10 18 01 AM Arm the RTU The following configuration changes for your RTU have been cancelled This page is automatically refreshed every 30 secs Some RTU configuration changes such as message changes or assigning specific alarm conditions to Notification Groups apply solely to the web site Others such as changing alarm criteria for a given channel must be transmitted to the RTU Poll requests and output relay changes must also be transmitted to the RTU Operations which require such transmissions are called RTU Commands and they are indicated in red font on the applicable
39. ion Template selections 6 1 1 What are Application Templates To minimize the amount of user configuration required the AlarmAgent system incorporates various Application Templates You may select among the following Application Templates Duplex pump station with no pulse flowmeter installed Duplex pump station with a pulse flowmeter installed Triplex pump station with no pulse flowmeter installed Triplex pump station with a pulse flowmeter installed Multipurpose Equipment Service 3 5 digital 2 universal channels Multipurpose Service Performance 1 7 digital and 2 universal channels Multipurpose Process Performance 8 digital and 2 universal channels NIA Ot BY Go Np Each DRT channel may be configured for any one of the following Ordinary Digital Input Run Time Accumulator Digital Input Event Pulse Totalizer Digital Input Universal channels may be configured for either 4 20 ma analog or additional digital inputs In most cases the Application Template setting will already have been made at the RTU at the time of installation via the DIP switch and if so that setting will already be selected on the Application Templates page If the Application Template is already correctly selected simply click the Save button to proceed with other configuration items 25 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 6
40. l Phone number of the Note This phone number cannot be configured to call a toll individual who will be receiving fee numbet the test call With that special notification number entered when the installer presses the Test Call pushbutton on the RTU a special confirmation call will be placed to the number you have entered Please note that this special notification phone number will not be included in any actual alarm notifications 10 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM WARNING If someone presses the Test Call pushbutton before the RTU has been imported and a Test Call Notification Phone Number has been entered at the web site the RTU will disable the Test Call feature This will be indicated by the associated Test Call LED on the RTU turning off If this happens it will be necessary to call RACO s AlarmAgent Customer Service to restore the Test Call functionality Please note that the test call feature is not to be used on a regular ongoing basis Ongoing verification of the functional link between the RTU and the web site occurs daily via the Watchdog alarm feature If a scheduled report is not received as expected at the web site a special Watchdog missing scheduled report notification will occur 4 0 ENTERING USER DATA AND ESTABLISHING NOTIFICATION GROUPS AND SEQUENCES Click on the Administrator CSA tab and then click on the Manage Users tab PRODU
41. led report alarm notifications will be generated because the web site will expect to get scheduled reports from the RTU 21 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM Note If the company operating the AlarmAgent system changes contact RACO Customer Service to arrange for the associated RTUs to be re assigned to the new operating company 5 2 OFF LINE Status To prevent this from occurring if you cannot arrange for the RTU to be turned on or have adequate signal strength at the time it is imported you need to force it OFF LINE at the web site 5 3 Manually Changing RTU Online Offline Status To force an RTU OFF LINE under the User tab select View RTU Status then select the RTU and click on the View Status button The resulting RTU Status page includes a button Force RTU Off Line If the RTU is already OFF LINE the button is captioned Force RTU On Line RTU STATUS Refresh RTU NAME SOUTH CREEK STATION Firmware Version V2 5 LAST KNOWN RTU STATE Alarms in the Last 24 Hrs 0 Configuration Changes Pending None Last Contact with RTU Oct 28 2008 4 59 AM Last Separate Analog Reading Report Received Oct 28 2008 4 59 AM Last Separate Arm Disarm Report Received Oct 28 2008 4 59 AM Next Scheduled Contact with RTU 18 Hrs 34 Mins RTU s Signal Strength Indicator 50 5 bars on bar graph RTU On Line Armed The OFF LINE status does n
42. mains on the Dashboard 3 9 System Access Code This is essentially a company wide Phone PIN provided by RACO Any user who calls the toll free phone number to check the status of alarms in your system will be required to enter this System Access Code This identifies your company to the web site and associated phone system so that secure information regarding your company can be accessed Because the System Access Code consists of seven digits it is easiest to remember if users think of it as a phone number 3 10 Message of the Day This is essentially a free form bulletin board Whatever you enter here will be included on the System Dashboard for view by all users who log onto the web site 3 11 Logo Browse for a graphic file that will be shown on the System Dashboard This graphic is often the company logo To completely remove the graphic use the Delete button The suggested pixel size for the logo is 500w X 250h 3 12 Test Call Notification Phone Number In some situations it is desirable for someone at the RTU site Important Note Before anyone be able to invoke a test transmission in order to verify that can use this test call feature the system is working This can be particularly useful at the the System Wide Settings page time of RTU installation as long as the RTU has already had its you must have entered the service activated and has been imported into your system phone number usually a cel
43. n messages for each RTU channel Configure Reports to optimize the various reports for your needs Configure Scaling for scaling the reported values of optional analog inputs gt Finally you will need to train the users in your system as to how to use AlarmAgent com including how to receive and acknowledge alarm notifications You will also need to provide each user with a filled out Personal Information Card which lists the System Access Code for your overall system individual user Web Site passwords and Web Site Login names and optionally individual user PINs for security and audit trail purposes RACO s Customer Service staff stands ready to assist with any issues that may arise in your fulfilling of these responsibilities as an AlarmAgent com CSA System Wide Settings and User data are presented first because these categories of information can be entered prior to your having information on specific RTUs After that information on RTU specific configuration items is presented which can be dealt with only after a given RTU has been imported 1 3 Financial System Administrator FSA As the CSA you will need to designate a Financial System Administrator FSA The FSA is the person within the organization who will be the point of contact for establishing service and payment arrangements This is the person with the authority to approve service contracts If you have any questions about designating an FSA plea
44. n your company this name and password will have been provided to you in an email from RACO RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM PRODUCTS 8 SERVICES NEWS EVENTS ABOUTUS SUPPORT CENTER CONTACT US SINCE 1948 User Login USER PASSWORD Forgot your password News for Users Updated 02 29 08 Firmware upgrade version 2 3 now available for digital units only Request your firmware upgrade chip Firmware upgrade instructions 63K pdf 10 01 2007 Digital AlarmAgent com FAQs 10 01 2007 FCC Announces Analog Network Shutdown Check back frequently for system updates You may proceed with entering System Wide Settings as well as User data and Notification Groups even if you not yet ready to install or activate service for your RTUs Note that there is a login timeout which will require you to log in again should there be no activity for several minutes RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 3 0 SYSTEM WIDE SETTINGS This page deals with settings that apply collectively to all the RTUs in your system _ Water Management Group SYSTEM WIDE SETTINGS System Name Water Management Group Time Zone Pacific Standard Time Respects DST Behavior Return Normal No Action taken on Return To Normal PIN Required no Number of simultanous Power Failure alarms required for Area Wide not
45. ns will be promptly recetved and acknowledged This is to prevent undue proliferation of unanswered messages in case some group members cannot be reached to receive and acknowledge notifications As noted below Notification Sequences can assist with this 16 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 4 4 Notification Sequences Once you have established which users are included in a given group you will want to specify the order timing and methods by which each member of the group is to be notified when there are alarms which you have linked to the given group On the Notification Sequence page first select the group you wish to deal with Maintenance Crew Select Group eee eee Fisher 5 8 5 ens AINE Duane Pipe Prefers Email Email v Dusty Rhodes Email eee Bignon Prefers Email v 7 Justin Thyme Email ro OS a Prefers Email Email Fi Duane Pipe Email 10 _ 0 ae Prefers Email Email v O Brighton Early Email 10 Bi Kilowat Prefers Email Ema Bill Kilowatt Email 10 oO Justin Thyme Cellular 10 o Marlon Fisher Pager 30 On the right hand side of the page is a list of all the group s members users you have added to the selected group From this list select the group member who you wish to be notifie
46. ot do anything at the It merely tells the web site not to expect scheduled reports from the RTU It also prevents any configuration changes from being performed at the web site because such changes cannot be transmitted to the RTU while the web site considers the RTU to be inaccessible When the web site receives any valid transmission from the RTU it automatically forces the status to ON LINE In particular this normally occurs when the RTU is turned back on Thus there is no risk of inadvertently leaving the RTU s web site status OFF LINE beyond the time when the RTU is able to send transmissions For a more complete explanation of OFF LINE AND ON LINE status please refer to Appendix 4 5 4 To Import an RTU Select the Administrator CSA tab Select Manage RTUs tab 22 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM rr ee ee Wastewater Treatment Plant 00046 10023 Configure RTU Save RTU Names RTU Import ID At the bottom of the Manage RTUs page enter the Import ID word pair provided by RACO into the RTU Import ID text entry area Entries are case sensitive Click on the Import RTU button The RTU will now appear in the list of RTUs in the upper area of the Manage RTUs page If this does not occur it probably means that you have not accurately entered the Import ID
47. oup Membership To designate the name of a new group click on the Add Group Names button Enter your chosen name for this group along with any explanatory comments you may wish to enter 15 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 4 3 Manage Group Membership Once you have established the existence of a group by giving it a name you will need to select which users in your system are to be included in this group On the Manage Group Membership page select a Notification Group from the dropdown box Bectrician Group Select Group AVAILABLE USERS Brighton Early CI Marlon Fisher 1 Gene Poole C Chuck Waggon Add Member Continue To Notification Sequence On the right hand side of the page a listing of available users will appear This list consists of all users currently entered into your system excepting users already included in the currently selected group To add users to the selected group select a user from the list of available users and click on the Add Member button To delete users from the selected group select a user from the current group membership list and click on the Remove Member button When alarms occur alarm notifications will progress endlessly until acknowledged rotating repeatedly through the Notification Sequence you establish It is imperative that you include enough group members to assure that alarm notificatio
48. ow some channels DRT Channels to be configured to report total runtime hours For channels so configured only Message 1 is used It should be of the form Generator runtime is Web site reports will consist of this Message 1 followed by the total time in hours over the reporting period for which the input state was closed 33 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 6 5 6 Messages for Analog Channels For analog channels Message 1 and Message 2 are used in a special way Message 1 becomes the initial component of the message while Message 2 becomes the follow up component of the message The scaled analog reading will automatically be inserted between these two message components Thus a suitable Message 1 might be Tank level is and Message 2 might be feet The resulting composite reported message would be Tank level is xx x feet If there is an alarm condition based upon exceeding the established high or low set points then in addition to the above tag words then the words High Set Point or Low Set Point will be automatically added as tag words as follows e Tank level is xx x feet e Tank level is xx x feet High or Low Set Point Alarm e Tank level is xx x feet High or Low Set Point Alarm Acknowledged e Tank level is xx x feet High or Low Set Point Alarm Now Normal e Tank level is xx x feet High or Low Set Point Alarm Now Normal Acknowledg
49. owledge the alarm Similarly if you are establishing Phone PINs users will need to enter them when placing calls to the toll free phone number Individual Phone PINs add detail to the event logs which provide an audit trail of alarm notification and acknowledgement events Only numbers allowed for Phone PINs and must be 1 to 5 digits in length 13 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 4 1 4 Pager Two steps are required in order to arrange for text notifications to be sent to a user s alphanumeric pager Numeric pagers are not supported First enter your pager PIN or phone number Some pagers have a PIN which may be 7 digits in length and some pagers have a regular 10 digit phone number Second use the pull down list to the right of the pager number PIN entry box to select the user s pager carrier Only pagers from carriers on this list are supported If you don t see the user s pager carrier on the list it is possible that the carrier has been acquired by another pager carrier Check the most recent pager bill for the name of the carrier 4 1 5 Preferred Notification Method This is important if you elect not to establish Notification Groups as described below Without Notification Groups when alarms occur the Notification Sequence described below will revert to simply notifying all users in your system solely by the notification method designated as preferred Al
50. ple the result will be three sets of notifications to the three electricians via several contact methods with 30 minutes between each set followed if necessary by notification of the general manager after 30 more minutes If none of the members acknowledge in this example then after 60 minutes notifications will proceed starting again at the top of the Notification Sequence 4 4 3 Call Delay Multiplier The website includes a safeguard against any alarm notification sequence remaining unacknowledged for an excessive amount of time This safeguard is called the Call Delay Multiplier The Call Delay Multiplier is applied to the Minutes to Next Notification field of the notification sequence Administrator gt Manage Users gt Notification Sequence Page The initial value of the Call Delay Multiplier is 1 During the first 5 cycles through the notification sequence the times between notifications are exactly as shown in the Minutes to Next Notification field to the right of the group member s name and contact method While a notification remains unacknowledged every fifth time through the call list the Call Delay Multiplier will be increased by 1 Then the Minutes to Next Notification will be multiplied by the Call Delay Multiplier 19 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM For example your CSA may have set up the following notification sequence MINUTES TO NEXT C
51. quences can assist in meeting the imperative of having enough group members to avoid a long proliferation of duplicate unacknowledged alarms when the main group members are not available to acknowledge alarm notifications The ideal strategy regarding this is to include backup group members who might not be the ideal persons to deal with the alarm but who can nevertheless acknowledge an alarm notification and end an otherwise ongoing series of unacknowledged notification messages Thus you should place one or more backup group members at the end of a Notification Sequence perhaps after duplicate notifications of the primary group members You thus arrange several notifications to the primary group members before the sequence falls through to the backup members 18 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 4 4 2 Example for an Electrical Group a ee Al lectron Email Electron En w Bill Kilowatt Land Line Phone Kilowatt Email E S O Carl Wirehappy Land Line Phone 30 emai AlElectron Cellular 10 Bill Kilowatt Pager 10 Add CarlWirehappy Cellular 30 AlElectron LandLinePhone 10 Bill Kilowatt Text SMS 10 O CarlWirehappy Email 30 Tom Topboss Land Line Phone 60 In this exam
52. scriptions of the conditions represented by each channel on the RTU If you have changed the Application Template setting for this RTU then whether or not you plan to enter your own messages prior to entering any messages you should click on Set Messages to Default so that the default messages will be correct for the chosen Application Template Bear in mind that particularly long messages sent to alphanumeric pagers or as SMS text messages to cell will be truncated in order to retain displayable space for other important components of the notification message Ifin doubt create alarm conditions at the RTU and check the resulting text displays 6 5 1 Message 1 and Message 2 There ate two messages for each input channel which will be used in delivering alarm notifications The specific meaning and use of Message 1 and Message 2 entries depends upon the alarm criteria or type selected for each channel 6 5 2 Messages for Digital Channels For digital channels Message 1 represents the alarm state of the input while Message 2 represents the normal state Note that when an alarm on a given channel occurs the notification system will add tag words after the appropriate message such as Alarm or Now Normal 32 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM With this in mind a typical Message 1 would be something like High wet well level The corresponding Message 2 would be Wet
53. se contact the RACO Sales Department The FSA will be alerted when service is ready to expire for a particular RTU It is important to note that individual RTUs may have different contract renewal dates RTUs may have been purchased and installed at different times In companies with multiple RTUs it is recommended that you synchronize the contract renewal dates for your RTUs Please contact RACO Sales directly to make these contract adjustments RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 2 0 GETTING STARTED The following describes the settings and configurations that you may perform as a Customer System Administrator CSA at the AlarmAgent web site www AlarmAgent com To get started go to www alarmagent com Click on the User Login link PRODUCTS amp SERVICES news EVENTS ABOUT US SUPPORT CENTER SINCE 1948 RAAD FAN LS pm pmp ee REMOTE ALARMS AND CONTROLS Monitor report and cc with AlarmAgent com full featured W Unlimited Choices in Remote Communications When it comes to alarm notification technology there are a lot of options out there That s why RACO offers you such a wide range of products you can make the best choice gt Visit the racoman com Web Site gt Communication Platforms White Paper AlarmAgent com Site Tour Enter your Web Site Login Name and Web Site Login Password If you are the originally designated CSA i
54. so when there are no notification groups assigned for a given alarm condition notifications will be generated in the order in which users appear on the Manage Users page This order of listing and notification can be altered by entering desired alternative order numbers in the Ordinals area appearing on the right hand side of the page clicking on the Save Ordinal button This order is irrelevant if you elect to establish Notification Groups for all alarm conditions 4 1 6 Access Level This setting determines whether this user has Administrator CSA rights Important Note It is highly recommended that there be at least two users with CSA rights in your system in case CSA access is needed when one person is unavailable 4 1 7 Automatic Email Notification to Users When you click on either Save button on this page the selected user is automatically sent an email with his or her individual password information 4 1 8 Email Verification All new users and users who change their email address will be sent an email containing a link Clicking on this link will tell our system that your email address is valid and that this user can receive alarm notifications via email 4 1 9 Changing User Information or Status Click on the Edit User button and make the desired changes 14 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 4 2 Manage Notification Groups Notification Groups are lists of users in a sys
55. ssary aspects 1 The web site will not generate Watchdog alarms when scheduled periodic reports are not received from that RTU as otherwise expected 2 The web site will not allow any configuration changes for that RTU to be entered at the web site With the above understood there two additional natural aspects of On Line Off Line status of any given RTU at the web site 41 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM 1 Whenever the web site receives any communication from the RTU it will automatically change any existing Off Line status to On Line status for that RTU 2 At any time you may force the Off Line status of a given RTU to On Line status so that you can attempt to perform RTU configuration changes If you do this and the web site is unable to communicate these changes to the RTU the web site will automatically change the web site status of that RTU back to Off Line and of course the configuration changes will not take effect Finally please note that in general you will only need to deal with Off Line Online status of RTUs at the web site when the RTU has been turned off or when other unusual circumstances prevent communication between the web site and the RTU 42 RACO MANUFACTURING amp ENGINEERING COMPANY WWW ALARMAGENT COM Index ACCESS 14 Add eea ir EE 16
56. tem designated to recetve Alarm Notifications in response to any particular alarm condition Once created Notification Groups allow you to direct that certain alarm conditions cause notification to the selected group and most valuably in the order and by the methods you select Having created Notification Groups then in a separate subsequent step you will need to specify which alarms which channels on which RTUs are linked to each such named group This will be done on the RTU Alarm Configuration page as described elsewhere In most cases it is highly desirable to create Notification Groups even if you do not need to differentiate between users who will be notified for different alarm conditions Notification Groups provide a very helpful means of controlling the order and timing in which notifications occur as well as selecting the notification methods In order to create Notification Groups first it is necessary to designate a name for the intended group It might be named Mechanical Electrical Supervisor local geographical area or whatever might be appropriate in your system Establish categories for notification based on the type of peaple that will be required to respond to different alarm situations Add Group Names Edit Group Delete Group iB Electrician Group On call Electricians Group Maintenance Crew 4 8 Pump Inspection and Repair Group Watchdog Group 2 0 Contact in case of Watchdog Alarm Continue To Gr
57. tion between the observed physical quantity being measured such as tank level and the analog raw count reading at that same time The raw count can be observed by plugging a portable computer into the RTU s serial port and setting terminal emulation to VT100 More information on how to do this is found in the RTU Manual As an alternative to observing the raw counts via the serial port you can measure the signal current in milliamps With this having been done for two different ideally widely separated observed values of the physical quantity being measured you can then select the Two Point Scaling Specification Method and enter the two observed actual physical values along with the two corresponding raw counts or milliamps depending upon your selection in the pulldown window on the page Enter the counts or milliamps in the upper cells and the observed physical values in the lower cells 36 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM Once this information has been entered the web site will then automatically perform the proper calculations to translate 4 20 milliamp input signal values and related counts into the desired corresponding physical values to be reported over the entire analog span on an ongoing basis 8 0 REPORT CONFIGURATION To proceed with Report Configuration click on the Report Config tab This page allows entry of supplemental information for the selected RTU w
58. ty in translating the input signal values to corresponding physical values 7 1 1 Percentage no units Readings and set point entries will range from 0 at 4 ma input to 100 at 20 ma input 7 1 2 Raw Counts Readings and set point entries will range from a count of 205 at 4 ma input to 1023 at 20 ma input These counts are the output of Analog to Digital Converters with the counts representing the analog value at the input 7 1 3 Milliamps Readings and set point entries will directly reflect the number of milliamps input 4 ma to 20 ma 7 1 4 Gain Offset Scaling Specification Method This scaling method can be used if you already know the specific gain offset relationship between the input signal value translated into a count range of 205 to 1 023 based upon a total count range of 0 to 1 023 for the 10 bit A D conversion and the corresponding physical values Given that there is a raw count range of 205 to 1023 choosing Gain Offset allows you to enter scaling and offset values which will apply to this range of counts For example if you enter a gain factor of 2 and an offset of 100 then a raw count of 205 would give a reading of 205 x 2 100 310 A Raw count of 1023 would give a reading of 1023 x 2 100 1 946 7 1 5 Two Point Scaling Specification Method When the gain offset scaling parameters are not already independently known one practical way to establish the proper scaling is to visit the RTU site and observe the correla
59. ur system The remaining RTU specific configuration items described below require that a given RTU be imported into your system 5 0 Importing RTUs into your System Each of your RTUs must be imported into your system on the web site before they can be accessed or configured from the web site This step is only required once for each RTU In order to import an you will need the Import which is a pair of words supplied by RACO unique to each RTU If your RTUs were ordered with a request that service not be activated at the time of shipment delayed activation you will need to contact RACO Customer Service 1 800 449 4539 between 8 00 and 4 30 PST weekdays in order to have your RTU s account activated and to be given the Import ID words for your RTU At that time you must be able to provide the RTU serial number or corresponding H number Also the RTU must be turned on with at least four bars lit on its signal strength bar graph indicator for this process to be executed 5 1 What Importing means Importing associates a given RTU with your company and thus allows you to access it configure it and receive reports from it It also initiates the active period of your service plan Importing the RTU also activates the web site s Watchdog feature This means that if you import an RTU which is presently turned off or doesn t have adequate signal strength then eventually nuisance Watchdog missing schedu
60. web site pages RTU Command transmissions must be issued by the web site in a particular sequence Further the web site does not consider an RTU Command to have been actually implemented at the RTU until it has received a subsequent transmission from the RTU confirming the change This means that when you change an item shown in red font i e requiring an RTU Command there will be a delay before the web site considers it to be in effect In particular this means that when you make a change that requires an RTU command it will initially appear as though the change did not occur in turn suggesting that you might need to issue the same command again Do not do this In order to remind you of this each time you make such a change you are automatically taken to the RTU Command Queue page This page shows the status of any such changes you have made which have not yet been transmitted and confirmed 39 RACO MANUFACTURING amp ENGINEERING COMPANY INC WWW ALARMAGENT COM Because of the way web pages are presented by web browsers even after commands have been transmitted and confirmed back from the RTU to the web site it may be necessary to click on the browser s refresh button in order for the changed setting to appear on the relevant page 9 1 RTU in Session This field indicates whether or not the RTU is connected to the website server Commands sent while the RTU 15 in session not charged
61. you must select the method which will be used for the calculation You may select one of the following Length amp Width if you will be entering the measured length and width of a rectangular well or tank Diameter if you will be entering the measured diameter of a tank or well Direct Volume Entry if you will be directly entering the known Differential Volume of the tank or well in gallons rather than having it calculated by the web site When you make this selection and enter the basic length width or diameter measurements the web site automatically calculates the corresponding Differential Volume for this pumping station when you click on the Calculate D V button The calculated result appears in gray because it is not a user entered value in this case If you enter the Differential Volume directly the calculation process will be bypassed If a pulse flowmeter is installed at this station Application Template 2 or 4 you will also need to enter the number of gallons of flow represented by each pulse generated by the flowmeter 8 1 2 Optional Parameters The Pump Performance reports also include cumulative run time for each pump as well as two tracks of hours until maintenance for each pump Example You can enter This Report Configuration page allows you to enter any desired values such that the starting points for these cumulative values cumulative run times shown on the Pump Performance L
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