Omnik/ZEN Warranty Document Omnik/ZEN Warranty
Contents
1. 936 466 To make a claim under the warranty terms of Omnik ZEN you will need to supply us with the following information and documentation regarding the faulty inverter Product SN code unik Omnik New Energy Copy of the invoice and warranty extension certificate if applicable for the inverter Copy of the installation receipt with installation date Error message on LCD screen and additional information regarding the fault error Detailed information about the entire system number and size of modules Documentation of previous claims exchanges If a device fails while it is under Omnik Factory Warranty it will be repaired by ZEN or repaired on site or exchanged with a replacement device of equivalent value according to the model In the latter case the remainder of the warranty entitlement will be transferred to the replacement device In this event you will not receive a new certificate as this replacement will be noted by Omnik If the unit needs to be replaced following assessment ZEN will send a replacement unit as soon as practicable The defective inverter will be packed up by your ZEN technician and returned to Omnik for assessment The warranty will cover the cost of repair or replacement of the inverter labour and travel costs ZEN will charge the customer all associated costs if the inverter was not faulty Monitoring devices WiFi card WiFi Kit GPRS card GPRS kit are not included in the warra2. followed to an acceptable standard lt Force majeure violent or stormy weather lightning overvoltage fire etc Service after warranty expiration For products which are out of warranty Omnik ZEN charges an on site service fee parts labor cost and logistic fee to end user which can be any all of 1 On site attendance fee Cost of travel and time for the technician in attending on site 2 Parts Cost of replacement parts including any shipping admin fee that may apply 3 Labor Labor time fee charged for the technician who is repairing maintaining installing hardware or software and debugging the faulty product 4 Logistic fee Cost of delivery and other derived expense when defective products are sent from the user to Omnik ZEN or and repaired products are sent from Omnik ZEN to the user Note In the event of any inconsistency among different language versions of this Warranty Statement the English version shall prevail
3. uMnik Omnik New Energy Omnik ZEN Warranty Statement Standard warranty Item NO Product Type Standard Warranty 1 Omniksol 1K 1 5K 2K 3K 4K 5K TL2 120 Months 2 Omniksol 2 5K 3K TL2 S 120 Months 3 Omniksol 13K 17K 20 TL 120 Months Standard Effective Date Defined as the date of delivery by Omnik ZEN Extended Warranty The customer may apply for a warranty extension by providing the serial number of the unit Omnik may reject the application received which does not meet the date requirement the warranty can be extended within 15 months of installation by ZEN Extended warranty can be purchased for 10 15 20 or 25 years by contacting service omnik solar com Once the purchase of the warranty extension has been processed Omnik will send the warranty extension certificate to the customer confirming the extended warranty period Warranty claim Claims under the warranty can only be accepted if the customer can provide proof that the malfunctioning or non conformity of the inverter occurred exclusively from defects under normal application installation use and service conditions specified in Omnik standard product documentation Any damage caused by abrasion or improper installation are exempt from this warranty Claim Conditions and Procedure Please report defective device with a brief error description and Serial Number SN code to the ZEN Technical Support hotline for registration on 1300
4. nty but Omnik ZEN could you provide remote service and replacement Exclusion of warranty claims To provide a better service to the customer of Omnik ZEN ZEN are requested to respond to Customers warranty claim Omnik will replace any products or parts of the product during the Warranty Period if proved to be defective in design or manufacture Any defect caused by the following circumstances will not be covered by the manufacturer s warranty ZEN are responsible and authorised by Omnik for the following investigation Product modified design changed or parts replaced and not approved by Omnik lt Changes or attempted repairs and erasing of series number or seals by non Omnik or ZEN technician lt Solar Design did not follow installation regulations Failure to comply with the local safety regulations The Product has been improperly stored and damaged while being stored by the Dealer or the customer unik Omnik New Energy lt Transport damage including painting scratch caused by movement inside packaging during shipping A claim should be made directly to shipping company insurance company as soon as the container packaging is unloaded and such damage is identified lt 4 Failure to follow any all of the user manual the installation guide and the maintenance regulations Improper use or misuse of the device Insufficient ventilation of the device The maintenance procedures relating to the product have not been
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