F.A.Q. TELL ME MORE Online
Contents
1. Yahoo Click on Pop Up Blocker is On Total blocked x in the Yahoo Tool Bar Make sure that Enable Pop Up Blocker is not selected Altavista Click on Enabled x to close the anti pop up software in the Altavista Tool Bar The button is now on Disabled MSN In the MSN Tool Bar click on Block Pop ups x2. qu LEARNING LANGUAGE SOLUTIONS Updated 20 11 2007 F A Q TELL ME MORE Online TECHNICAL INFORMATION sccssssssssssssscssssssscsssssnscsssssnscesessscsssssscsssssnscsssssssesessenecssscssessssessessseessessesess 2 Recommended configurations for an online student workstation eee 2 Is it possible to use a Citrix server with TELL ME MORE online seissen 2 Can students run TELL ME MORE Online using Netscape Navigator eese 2 Students cannot run the computer test the definition of learning objectives the language achievement test ot TEEL ME MORE sisara enaA ER EER RE E AEA ONS EEO E 2 What should be done if the computer test cannot be run on a student workstation installed with Windows NTA and Internet Explorer 3 0 OF 24017 aine te bere ETS E A EER casts 2 How can students enable pop ups when using an anti pop up device essere 2 What should be done if students cannot start the Placement Test PT the Language Achievement Test LAT or the TELL ME MORE Online portal from a Docent LMS esent 2 What should be done when students cannot download Auralog components eee 3 Is it possible to run TELL ME MORE Online if the Auralog components are not installed 3 Is it possible to access the content of TELL ME MORE Online if the student workstation is not equipped i TINTE SOUNA 071 7 cnp 3 How should the sample rate of the sound card be
3. button but rather the specially created portal menu located on the right How to display correctly accentuated letters of learning languages in TELL ME MORE The problem can occur when you use a simplified Chinese traditional Chinese or Korean Windows 95 98 Millennium version To display correctly accentuated letters in TELL ME MORE we recommend you to double click on the fontassoc on reg file you will find by clicking on the following link ftp club auralog com hotline Tell me More 7 corporate tools chinese korean win9598millennium If you want to remove the specific settings after the use of TELL ME MORE we recommend you to double click on the fontassoc off reg file you will find by clicking on the same link What should be done if TeLL me More Online seems to be running slowly e Check the configuration of the computer compared to the minimum required configurations Windows version Internet Explorer version free disk space on C e Check the number of simultaneous users e Check the response time by sending a DOS Ping Operating System Access Command Windows 95 98 Start Programs MS DOS prompt F or example type Windows Start Programs Accessories MS Millennium DOS prompt ping www e tmm com gt c testping txt then Windows NT Start Programs Shutdown menu press Enter Windows 2000 Start Programs Accessories tracert www e tmm com gt c testracert txt then XP Shutd
4. I click on a pdf document in the portal cesses 8 APPENDIX C 9 Modifying your browser parameters to allow pop ups to be appear when visiting the TELL ME MORE Onhe WEDS UE sikan OENE OENE AOAO EA ORE ERREA EE EEEN 9 Disabling anti pop up SO Ware aues nee AT EO O A ORR ENA E O 9 Technical Information Recommended configurations for an online student workstation Note the configurations in brackets represent the minimum required 700 MHZ processor 192 MB RAM Microsoft Windows NT4 2000 XP 95 98 or Millennium 30 MB available on hard disk 16 bit Windows compatible sound card 1024x768 graphic card with 16 millions colours 800x600 with 65 536 colours nternet Explorer 5 0 or later version Flash Player 7 0 Flash Player 6 0 65 0 with required administrator rights Microphone and loudspeakers or microphone equipped headset 128Kb s internet or intranet connection E mail address if the student account has to receive information about access and automatic system messages Javascript Auralog components set up with required administrator rights Is it possible to use a Citrix server with TELL ME MORE online It may be possible to use TELL ME MORE online with a Citrix server if the server s settings are appropriately determined enabling you to hear and record sounds The following article suggests that this is feasible http support citrix com kb entry jspa entryID 5105 Neve
5. achieve 100 in the Progress Chart for the following activities eese 6 Why are there grey boxes Ui the l rnpuage programme asc cce eto cueste tpe emere coacto ke EES RAEL ee gt 6 The student has not received his her language programme despite selecting learning objectives in the grid 6 How can students get 100 done and 100 correct in the dialogue activity esses 6 Are the punctuation and the capital letters obligatory in the grammar Exercises esee 6 Are punctuation and capital letters obligatory in the Grammar Practice activity ess 7 When are punctuation and capital letters obligatory in the Dictation eese 7 Is there a possibility to repeat the exercises which were wrong after finishing the lesson 7 What should be done if the options in the Free to Roam mode have not been modified despite the Tutor sending a message to confirm that the options have been changed esee 7 TELL ME MORE Online doesn t seem to hear the student eese eene nnne 7 What should be done when the student s voice is not being recorded in TELL ME MORE even when the microphone works in Windows csccssesscsssssssesvessesssesssssvesssssnessssssesssssussssssscsusssscssesssssussnessscsisesssesecsessueeseenees 74 Can the student record a copy of the documents in the portal eese eene 7 What to do if an empty window opens when
6. set in order for TELL ME MORE to function correctly 3 Is it possible to carry on with other tasks while TELL ME MORE is being downloaded 4 What should be done if students cannot download update Flash Player eene 4 How Can students uminstall Flash Player eet re taie tap Dd uix tux euiuac bae lta Lx b ce Abbau ERA UAR RUE 4 What should be done if a message to update Flash Player 7 0 is displayed when opening TELL ME MORE Online E M 4 What should be done if a black screen appears when TELL ME MORE Online is run for the first time 4 What should be done if a black screen appears when TELL ME MORE Online V 7 09 with OCX and Flash IDEE un Jor the first GME fe 4 Cun d student change WOPESIQIONS ioc editar mi bees adea Pr HR EE dU Nope Ure n AMAN DR CREER Rede R Dus eu ES ERATES 5 What should be done if the following message appears Your web session has expired sess b How to display correctly accentuated letters of learning languages in TELL ME MORE sss 5 What should be done if TeLL me More Online seems to be running slowly esee 5 How to unblock access to TELL ME MORE when using Norton Internet Security V 2004 sss 2 FREQUENTLY ASKED QUESTIONS eerie eese estesa tnn nsns ta sustain suat n statu sons tasa sins tatu sens ta sns en stata sens tn sn ao 6 How can students
7. at should be done if a message to update Flash Player 7 0 is displayed when opening TELL ME MORE Online We recommend you update your version of Flash Player and reboot your computer What should be done if a black screen appears when TELL ME MORE Online is run for the first time Warning In Windows NT 2000 and XP these actions require administrator access rights This problem occurs when the automatic download for Flash does not work properly In this case Flash must be manually downloaded from the Macromedia site which can be found at http www macromedia com fr downloads If it is still impossible to download Flash you must 1 Uninstall the version of Flash currently on the computer Either open Internet Explorer go to Tools Internet Options Settings General View objects remove the version of Flash currently installed or go into the C WINDOWS Downloaded Program Files directory select Shockwave Flash Object right click select delete 2 Reinstall Flash from the Macromedia site go back to the Macromedia site at lt http www macromedia com fr downloads gt manually download Flash from this site What should be done if a black screen appears when TELL ME MORE Online V 7 09 with OCX and Flash 8 is run for the first time e Right Click on the background then Choose Parameters e Click on the button Advanced e A New Internet Explorer window appears with the Macr
8. c Gain Control Adapt Mixer Out 11025 kHz 16 bits mono supported 22050 kHz 16 bits mono supported 44100 kHz 16 bits mono supported C WINDOWS system32 Auralog T mm 4sr1602 Mic1 602 Confia ini IC WINDOWS system32 Aurslog Tmm Recolh34 dil 2 18 0 0 tens 7 Saye changes Is it possible to carry on with other tasks while TELL ME MORE is being downloaded Downloading TELL ME MORE components can last 20 minutes depending on the speed of your connexion You may carry on with other tasks by pressing ALT TAB or placing the mouse cursor on the Windows symbol to display the toolbar What should be done if students cannot download update Flash Player Check that the student workstation has the administrator rights needed to download software like the Flash player the web browser options have been configured to allow files such as Flash Player to be downloaded If this is not the case please modify the internet options The first installation of Flash Player may fail making it impossible to carry out an update properly In this case Flash Player must be uninstalled then reinstalled To find out more about how to uninstall Flash Player please refer to the How can students uninstall Flash Player section How can students uninstall Flash Player We recommend you visit Macromedia website to uninstall Flash Player http www macromedia com fr support flash ts documents remove_player htm Wh
9. his activity 3 seconds x number of words about 15 words Why are there grey boxes in the language programme The grey boxes indicate that the speech recognition activities are not available because the necessary Auralog components are not installed in the Cross Word Puzzle activity it means that translation is available when the learner is working in immersion mode ex English Language training with English Interface The student has not received his her language programme despite selecting learning objectives in the grid The student may not have validated the grid for various reasons the grid was closed before pressing Enter to validate the student disconnected If the grid is not validated step 4 no language programme is sent to the student How can students get 100 done and 100 correct in the dialogue activity In Free to Roam Mode The dialogue should be done using all four sets of options e With speech recognition in normal mode e With speech recognition in comprehension mode e Without speech recognition in normal mode e Without speech recognition in comprehension mode Each mode corresponds to 25 of the entire activity Once the entire dialogue has been done from start to finish 2596 is done and the percent correct corresponds to the number of questions answered correctly To get 100 correct for a certain set of options you must answer all questions In Guided Mode To get 100 done you must do the e
10. n the procedure may vary Should you not find the answer to your question here do not hesitate to consult the software documentation and manuals Software Procedure Google Toolbar From TELL ME MORE Online Portal Home Page click on Block pop ups in Google toolbar Norton Internet Security 2004 From TELL ME MORE Online Portal Home Page click on Modify Security Parameters in the tool bar make sure the Block pop ups option is not selected Yahoo From TELL ME MORE Online Portal Home Page once you have clicked on the link to open a pop up click on Pop Up Blocker is On Total Blocked x then click on Always Allow Pop Ups From in the interactive window select TELL ME MORE Online portal address then click on Allow click on OK to confirm your choice then click on Close MSN click on MSN and select Tool bar Options click on the Tool bar tab then click on Anti Pop up Protection Parameters click on the Authorized Web Sites tab then enter TELL ME MORE Online address http v7 e tmm com click on Add then double click on OK Disabling anti pop up software Logiciel Proc dure suivre Toolbar Google In the Google Tool Bar click on Google and select Options Under Accessories deselect Block Pop ups Norton Internet Security 2004 In the task bar click on Norton Internet Security Click on the No ad option On the right hand menu click on Disabled
11. nt function the option of minimising the TELL ME MORE screen the cache system the adding of attachments in messages sent to Tutors Is it possible to access the content of TELL ME MORE Online if the student workstation is not equipped with a sound card It is technically possible However it will be impossible to access activities with speech recognition and or sound effects Only 15 to 20 96 of activities will still be available thus significantly reducing the benefits of the TeLL me More method Nevertheless some USB headsets such as Plantronics headsets that include their own audio components allow activities with speech recognition to be completed without having a sound card installed on the student s workstation How should the sample rate of the sound card be set in order for TELL ME MORE to function correctly Open the file RecoConfig exe that can be found in the folder C Program Files Auralog TELL ME MORE Training bin Tick the box Use Mixer Defaults Set the Input Sample Rate to 44100KHz Select the sound card in Channels In and Channels Out Click on Save Changes Test the recording in TELL ME MORE D RecoConfig ENS x JV Use Mixer Defaults Input Sample Rate Venivigebucumieeierri 44100 kHz z J Trace Reco messages Priorities Noise to voice jump x100dB Recorder Default Max D Player Defaut Nor Some Automati
12. ntire dialogue answering all questions To get 10096 correct you must answer all questions in the dialogue correctly To do so you must do the dialogue several times exploring the different answers in order to see the greatest number of questions Are the punctuation and the capital letters obligatory in the grammar Exercises In the grammar exercises exercises relating to sentences the punctuation and the capital letters are always obligatory whatever the level of the training scheme Indeed the discrimination of grammatical knowledge includes the relevant use of punctuation and capital letters In this effect it would be pedagogically non relevant that they are not obligatory Are punctuation and capital letters obligatory in the Grammar Practice activity In the Grammar Practice activity exercises relating to the grammar syntax conjugation with words or word groups punctuation and capital letters are obligatory if the language and the nature of the exercise require it For example in an exercise implementing only written competences not to use a capital letter with I or not to use the substantive in German is a mistake In addition the learner has to refer to the example given in the exercise to know if it must apply the punctuation or not in the exercise When are punctuation and capital letters obligatory in the Dictation In the Dictation the punctuation and the capital letters are obligatory from Intermediate level D
13. omedia site http www macromedia com support documentation en flashplayer help settings_manager04 html Go back to the Black window and close it with Alt F4 Go back to the Parameters page opened with Advanced Look for the link Global Security Settings Panel and click on it Scroll down the list until Always trust the files and folders then click on Add e Inthe area Trust this zone type in C windows system32 auralog tmm cache screen Path to cached screens in TLL e Click on Confirm e Close this window e Click again on Start my training Can a student change workstations Yes With TELL ME MORE Online the student s personal Progress Chart is hosted on the server and not locally However the student will have to run the computer tests again It is also necessary to make sure that the student has the required administrator rights and that the new workstation meets the minimum configuration requirements The following components must be installed Flash Payer 6 0 minimum Auralog components needed to run TELL ME MORE Online speech recognition activities What should be done if the following message appears Your web session has expired This message appears when students click on Previous Page in Internet Explorer according to the version settings and options If students wish to browse the portal they must not use Internet Explorer or the Previous Page
14. ons e Disable your anti pop up device e Adjust your anti pop up software settings to allow pop ups to be displayed on the TELL ME MORE Online site According to your anti pop up software version the procedure may vary To find out more about how to enable or disable your anti pop up function please refer to the information in the appendix on procedures for using the most common anti pop up software What should be done if students cannot start the Placement Test PT the Language Achievement Test LAT or the TELL ME MORE Online portal from a Docent LMS If the Placement Test the Language Achievement Test or the TELL ME MORE Online portal cannot be accessed from a Docent LMS make sure that you have Flash Player version 7 or higher What should be done when students cannot download Auralog components Check that the user work station has the necessary administrator rights for downloading files such as Auralog components the internet options of your web browser allow Active X files to be downloaded Is it possible to run TELL ME MORE Online if the Auralog components are not installed It is possible to use TELL ME MORE Online without having installed Auralog components However the use of the program will not be as easy and some functions will not be activated speech recognition exercises The grey boxes indicate that Speech Recognition activities are not available in the selected Language Programme the pri
15. own menu press Enter A txt file is directly created on your hard disk C testping txt You can send it by e mail to your technical support team who will analyse it and will inform you of the connection quality Check the connection speed between the server and the student workstation minimum 50 Kb s This can be measured by downloading a file on http www auralog com for example a pdf file and by noting the time that it is necessary to download it How to unblock access to TELL ME MORE when using Norton Internet Security V 2004 Launch Internet Explorer and go to http v7 e tmm com Right click on the Internet Explorer Task Bar Tick the Web assistant option An icon of a globe will appear Click on the icon and in the list of available options untick Turn off Pop up Blocker Then click on Computer Test to check that TELL ME MORE has been unblocked Frequently Asked Questions How can students achieve 100 in the Progress Chart for the following activities Grammar To achieve 100 students have to read and study all grammar points in a lesson about 5 grammar points Sentence Pronunciation To achieve 100 students must pronounce at least once and attain a score for every sentence about 15 sentences Word Pronunciation To achieve 100 students must pronounce at least once every word about 15 words Keywords To achieve 10046 students have to spend at least 45 seconds on t
16. rtheless these settings should be determined with the help of Citrix technical support Can students run TELL ME MORE Online using Netscape Navigator TELL ME MORE Online is not compatible with Netscape Internet Explorer 5 0 or more must be used Students cannot run the computer test the definition of learning objectives the language achievement test or TELL ME MORE When the student clicks on a link Computer Test Begin My Training Define My Objectives Now Language Achievement test an information page appears instead There are several reasons e The security settings of Internet Explorer are too high They do not allow scripts to be executed Modify your web browser security settings you need the required administrator rights or contact the system administrator who will modify the parameters e An anti pop up device is installed on your computer Either stop your anti pop up device or modify your parameters so as to allow pop ups to appear when visiting TELL ME MORE online website To find out more about how to allow pop ups to appear please refer to How can students enable pop ups when using an anti pop up device What should be done if the computer test cannot be run on a student workstation installed with Windows NT4 and Internet Explorer 5 0 or 5 01 An update of the Internet Explorer navigator version 5 5 or above is required How can students enable pop ups when using an anti pop up device There are two soluti
17. tudent s voice is not being recorded in TELL ME MORE even when the microphone works in Windows If the student s voice is not being recorded in TELL ME MORE even when the microphone works correctly in Windows and the Auralog components are installed the sound card drivers must be updated especially if the sound card is a SoundMax or a SoundFusion The card must be updated from the manufacturer s website Can the student record a copy of the documents in the portal Yes the student can record a copy of the documents For that it is necessary to click on the document on the page Consult the User s Manual to click on the Save a Copy button in the Acrobat tool bar to select the repertory in which to record the document to re name the document by default modportal axrq_type docu amp num 0 pdf if required to click on Save What to do if an empty window opens when I click on a pdf document in the portal There might be a problem of compatibility between your Internet Explorer version and Adobe Acrobat reader Completely remove Adobe Acrobat and reinstall the latest version Free download is available from http www adobe fr Appendix Modifying your browser parameters to allow pop ups to be appear when visiting the TELL ME MORE Online website e Procedures for using the most common anti pop up devices and software are described below According to the student s Windows and anti pop up software versio
18. ue to the difficulty of the exercise oral discrimination and comprehension and written guided production guided punctuation and capital letters are not obligatory at Beginner Elementary and Intermediate levels Is there a possibility to repeat the exercises which were wrong after finishing the lesson Yes From the progress chart the student can access again to the activities of the lesson and repeat them What should be done if the options in the Free to Roam mode have not been modified despite the Tutor sending a message to confirm that the options have been changed If the student is online when the options are being modified by the tutor the modifications will be taken into account once a new session is begun Therefore the student has to close and re open TELL ME MORE Online for the modifications to be taken into account TELL ME MORE Online doesn t seem to hear the student Check the following elements 1 The Mic plug must be connected to the sound card input indicated Mic o 2 The microphone must be set on record Go to Start Programs Accessories Entertainment Volume control Go to Option menu Properties Chose Recording Options and select all audio devices Click on OK Check that the microphone is set on record and not mute VVVVVV 3 Students can test their sound card using Windows recorder Go to Start Programs Accessories Entertainment Recorder What should be done when the s
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