1738 Digital Answering System - Vt.vtp
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1. Sf 3 Connect the power cord Modular Telephone Jack Turn System On Off Before proceeding to set up features press NOTE If the Message Window is blank ON OFF to turn the system on To turn the make sure the power cord is securely system off press again connected to both the answering system When the system is off the indicator above and an electrical outlet not controlled by the PLAY STOP button is off and the a wall switch Press ON OFF to make sure the system is on Message Window is blank 1738_Panels 120904 12 9 04 8 25 AM Page ze FEATURE SETUP Feature Setup To enter Feature Setup mode press and 4 Press and release to set hold SETUP until the system announces up the next feature listed on the VOICE IS Feature Summary 2 Press and release until the OR system announces the feature you Pressand release to Want toset exit Feature Setup 3 Press and release or The new settings will be saved MEMO REPEAT until the system announces the setting you want Refer to the Feature Summary for options 5 After you have selected the feature options you can review the settings by pressing and releasing SETUP When any feature is on the Message Window displays When any feature is off the Message Window displays Feature Summary FEATURE SYSTEM OPTIONS ANNOUNCES LANGUAGE VOICE IS e Choose ENGLISH to have the system ann2. You must set the clock once so that the system announces the correct day and time with your messages After this if you subscribe to Caller ID the system will automatically reset the clock each time new call information is received Press PLAY STOP to exit at any time while setting the clock I Press and hold until the Message Window displays C and the default day is announced 2 To change the day setting press and release IMEMO REPEAT or ANNC SKIP until the correct day is announced 3 Press and release CLOCK The current hour setting is announced 4 To change the hour setting press and release MEMO REPEAT or ANNC SKIP until the correct hour is announced 5 Press and release CLOCK The current minutes setting is announced 6 To change the minutes setting press and release MEMO REPEAT or ANNC SKIP until the correct minutes setting is announced 7 Press and release CLOCK The current year is announced 8 To change the year setting press and release MEMO REPEAT or ANNC SKIP until the correct year is announced 9 Press and release CLOCK The new day time and year are announced To check the clock press and release CLOCK NOTE In the event of a power failure see the instructions on the bottom of the unit to reset the clock Record Your Announcement Before using this answering system you should record the announcement up to
3. calls those from callers who have chosen to block their numbers from identification with the pre recorded announcement VVE RE SORRY BLOCKED CALLS TO THIS NUMBER CANNOT BE ACCEPTED The system then hangs up without recording a message When this feature is set to ON it will answer and record messages from any caller Message Window The Message Window displays the total number of messages that have been recorded If there are more than nine messages recorded the Message Window alternately displays the two digits of the total number of messages recorded If the Message Window displays F then the memory is full and you ll need to delete messages before new ones can be recorded PLAY Light The PLAY Light blinks when you have new messages and remains steady when you have messages in memory that you ve already played The PLAY Light is off when there are no messages in memory Listen to Your Messages As the system plays back messages the Message Window displays the number of the message playing Before playing each message the system announces the day and time the message was received If the clock wasn t set when the message was recorded either because you didn t set the clock or because there was a power failure after you set it the system will announce POWER FAILURE after the time and day After playing the last message the system announces END OF MESSAGES Play messages Press PLAY
4. STOP If you have new messages they will be played first then old messages If you have no new messages but have old messages the old messages will be played If you have no messages the system announces No MESSAGES Play message at half speed Hold down MEMO REPEAT while the message is playing Play message twice as fast Hold down ANNC SKIP while the message is playing Repeat entire message Press and release MEMO REPEAT Repeat previous message Press twice and continue this process to hear other previous messages Skip to next message Press and release ANNC SKIP Stop message playback Press and release PLAY STOP Save Messages The system automatically saves your messages if you do not delete them The system can save about 40 minutes of messages including your announcement for a total of up to 99 messages When memory is full you must delete some or all messages before new messages can be recorded Memory Monitor You can determine the system s remaining recording time If the system is on press ON OFF to turn the system off 2 Press again to turn the system on The system announces the remaining recording time in minutes If under five minutes remain the system announces THE MACHINE IS ON LESS THAN FIVE MINUTES TO RECORD B 1738_Panels 120904 12 9 04 8 25 AM Page Sef OPERATION Memory is Full When memory is full or 99 messages have
5. three minutes long that callers will hear when the system answers a call If you choose not to record an announcement the system answers with a pre recorded announcement HELLO PLEASE LEAVE A MESSAGE AFTER THE TONE I Press and hold ANNC SKIP When the system beeps speak toward the microphone normally from about nine inches away While you are recording the Message Window blinks e 2 To stop recording release ANNC SKIP The system automatically plays back your announcement To review your announcement press and release ANNC SKIP To erase your announcement and return to the pre recorded announcement press DELETE while your announcement is playing Callers can skip the announcement by pressing Record a Memo You can record a memo up to three minutes long to be stored as an incoming message l Press and hold MEMO REPEAT When the system beeps speak toward the microphone 2 To stop recording release MEMO REPEAT 3 To play the memo press PLAY STOP Answer Calls When the system answers a call the caller hears the announcement you recorded followed by a beep After the beep the system begins recording your caller s message A caller can leave a message up to three minutes long If the message is longer than three minutes or if the caller is silent for more than seven seconds or if the system runs out of memory the system beeps once and hangs up Callers can skip over y
6. 1738_Panels 120904 12 9 04 8 25 AM Page 1 bO TI VELWX aNSS LUYO Ul pagud s uoyd j ueu uy pa2ueapy 0 p suadlj doy 81y J0 Spewapen ae USISAG AQO D BY pue 9 V Pansasay SIYSIY IY souoydaja ueu wy PeDURAPY OOT wo ye sauoydaja r MMM W SN YSIA IE AT amp T USERS KAR a ar 1738 Digital Answering System Fold open this manual for information about this product s installation and operation Please also read Part 1 Important Product Information For Customer Service Or Product Information Visit Our Website At www telephones att com 2004 Advanced American Telephones All Rights Reserved AT amp T and the Globe Design are trademarks of AT amp T Corp licensed to Advanced American Telephones 1738_Panels 120904 12 9 04 8 25 AM Page q INSTALLATION Parts List e 1738 Answering System e Power Cord e User Manual Part e User Manual Part 2 NOTE If you do not want to connect a telephone skip Step 2 Wallet cards A Use only the power cord supplied with this product If you need a Before You Install replacement call 800 222 Choose a location for the answering system 3111 Input 120V 60 Hz near a modular telephone jack and a Output 6V AC 350 mA standard electrical outlet not controlled by a wall switch Connect the telephone line cord Standard Electrical Outlet Strain relief tab 2 Connect the telephone optional
7. CK TURN SYSTEM OFF TURN SYSTEM ON MEMORY FULL END REMOTE ACCESS CALL Press 5 After the two beeps wait four seconds for system to automatically play back all messages or press 7 Press 2 Press 4 while the message is playing Press 5 Press 6 while the message is playing Hang up Press and release 3 while the message is playing After you have listened to all messages and heard the two beeps press 3 3 Press 7 after beep record announcement press 5 to stop System plays back announcement Press 7 Press speak after beep press 5 to exit Press 8 Follow prompts to set day time and year Press 0 When system is off it answers after 10 rings announces THE MACHINE IS OFF then beeps twice Press 0 When the memory is full the system answers after 10 rings announces MEMORY IS FULL then beeps twice Enter your Remote Access Code and delete some or all messages Press 9 The system announces THE MACHINE WILL NOW HANG UP and disconnects the call 1738_Panels 120904 12 9 04 8 25 AM Page n IN CASE OF DIFFICULTY If you have difficulty operating this phone try the suggestions below For Customer Service visit our website at www telephones att com or call 800 222 3111 Please retain your receipt as your proof of purchase To purchase accessories or replacement parts contact Customer S
8. Hold to delete all messages MEMO ANUNCIO REPETIR SALTAR ESCUCHAR CANCELAR v ress to repeat or part of a message w Press to skip all or part of a message Press during time day announcement to repeat Press to listen to ONLY previous message your new messages Hold to play twice as fast Hold to play at half speed If you have no new messages press to listen to your old messages Press during playback to stop playback 7 1738_Panels 120904 12 9 04 8 25 AM Page h REMOTE OPERATION Connect with the Answering System You can access many features remotely from a touch tone phone I Dial your telephone number entering your code wait for the announcement to end or press to stop the announcement then re enter the code 2 When the system answers enter your three digit Remote Access Code during 3 or after the announcement The system announces the number of messages then begins message playback If the announcement continues to play after 4 Feature Summary To use a remote access command below press 5 during message playback and wait for the two beep signal Enter a remote access command FUNCTION COMMAND VOICE HELP MENU PLAY ALL MESSAGES PLAY NEW MESSAGES REPEAT A MESSAGE STOP MESSAGE PLAYBACK SKIP A MESSAGE SAVE MESSAGE DELETE MESSAGE DELETE ALL MESSAGES RECORD ANNOUNCEMENT REVIEW ANNOUNCEMENT RECORD MEMO SET THE CLO
9. ay of volume setting when volume is adjusted 1738_Panels 120904 12 9 04 8 25 AM Page fe Listen To Save amp Delete Messages OPERATION The system automatically saves your messages until you delete them You can store approximately 40 minutes of messages memos and announcements up to a maximum of 99 messages Before playing each message the system the caller s telephone number see Store Number under FEATURE SETUP After playing the last message the system announces END OF MESSAGES You cannot delete a message until it s announces the day and time the message was received If Store Number is set to on the system also announces been reviewed deleted messages cannot be recovered To operate the system follow the instructions below Off when system is off System will not answer calls Message Window On steadily when system is on with no new ae e gt messages a Torea Blinks once for D a a each new message oeerfere meee Press to Flashes quickly 7A pe RE adjust volume when memory pe aio o System beeps is full Delete en S sw three times at messages to make o E highest or room for new lowest setting messages and message window briefly displays current setting VOLUME von Press to Pr delete the a CONFIGURAR message that s playing SySLem on ONOFF MEMO REPEAT ANNC SKIP DeLee or off
10. ervice Visit our website at www telephones att com or call 800 222 3111 ANSWERING SYSTEM OPERATION PROBLEM SOLUTION Messages Are e The system can accept messages up to three minutes long Incomplete If a caller leaves a very long message part of it might be lost when the system disconnects the call after three minutes e If the caller pauses for more than seven seconds the system stops recording and disconnects the call e If the system s memory fills up during a message the system stops recording and disconnects the call PROBLEM SOLUTION System Does Not e If the Toll Saver feature is on the number of rings Answer After Correct changes from four to two or six to four when you have Number of Rings new messages waiting e In some cases the system might be affected by the ringing system used by the local telephone company e If the system s memory is full or the system is off the system answers after 10 rings PROBLEM SOLUTION System Will Not When memory is full saved messages must be deleted before Record Messages new messages can be recorded PROBLEM SOLUTION Incoming Messages Press VOLUME 4 until volume is at desired level are Not Heard During Recording 9 1738_Panels 120904 12 9 04 8 25 AM Page eb IN CASE OF DIFFICULTY ANSWERING SYSTEM OPERATION PROBLEM System Does Not Respond To Remote Commands PROBLEM Power Failure Recovery PROBLEM System Takes Longer Than Usual To Re
11. ls 120904 12 9 04 8 25 AM Page eb GENERAL PRODUCT CARE To keep your phone working and looking good follow these guidelines Avoid putting it near heating appliances and devices that generate electrical noise for example motors or fluorescent lamps DO NOT expose it to direct sunlight or moisture Avoid dropping the phone and or other rough treatment Clean with a soft cloth Never use a strong cleaning agent or abrasive powder because this will damage the finish Retain the original packaging in case you need to ship it at a later date
12. ounce voice prompts in English Choose ESPANOL to have the system announce voice prompts in Spanish e During setup the Message Window will display the current language setting E for English or 5 for Spanish RING SELECT NUMBER OF Choose how many times the line will RINGS IS ring before the system answers a call e Set for 2 to 7 rings or choose Toll Saver 2 4 or Toll Saver 4 6 e When set to Toll Saver 2 4 the system answers after four rings when you have no new messages and after two rings when you do Toll Saver 4 6 causes the system to answer after six rings when you have no new messages and after four rings when you do e During setup the Message Window will display the number of rings 8 for Toll Saver 2 4 or 9 for Toll Saver 4 6 1738_Panels 120904 12 9 04 8 25 AM Page ig FEATURE SETUP Feature Summary continued OPTIONS FEATURE SYSTEM ANNOUNCES REMOTE REMOTE ACCESS ACCESS CODE CODE IS ANNOUNCEMENT ANNOUNCEMENT MONITOR MONITOR IS NUMBER NUMBER ANNOUNCE ANNOUNCE IS Please see NOTE below STORE NUMBER Please see NOTE below STORE NUMBER IS ACCEPT ACCEPT BLOCKED BLOCKED CALLS caus s Please see NOTE below AUDIBLE MESSAGE ALERT MESSAGE ALERT IS Change the Remote Access Code to any three digit number from 500 to 999 e The Remote Access Code preset to 500 allows you to access many features of this an
13. our announcement by pressing Call Screening Intercept Set the system to answer calls and set the volume control so you can hear the caller s message If you choose not to hear the caller s message adjust the volume to the lowest setting The Message Window displays If the Number Announce feature is on the caller s telephone number will be announced NOTE If you listen to messages or change feature settings the volume will automatically adjust to an audible level You will need to reset the volume to the lowest setting If you decide to speak with the caller lift the handset of any telephone on the same line 1738_Panels 120904 12 9 04 8 25 AM Page e OPERATION The system stops recording and resets to answer calls If the system doesn t disconnect immediately press and release the telephone switchhook Caller ID Number Announce NOTE For these features to work you must subscribe to Caller Identification service from your telephone service provider There is a fee for this service and it may not be available in all areas This system can announce the telephone number of a caller between the second and third rings See Feature Setup and Feature Summary to turn this feature on Store Number When this feature is on the system will announce a caller s number when playing back a message Accept Blocked Calls When this feature is set to OFF the system will respond to blocked
14. plays an error tone and does not delete been recorded the Message Window flashes messages F Delete messages to make room for new Delete selected messages Press and ones When memory is full the system answers calls after 10 rings and sounds two beeps instead of your announcement release while the message you want to delete is being played The system deletes the message and plays the next message If you want to check a message before you Delete Messages delete it you can press to Delete all messages Hold down DELETE replay the message before deleting it The system announces MESSAGES DELETED When the system reaches the end of the and permanently deletes messages The last message the messages not deleted are Message Window displays 0 If you haven t renumbered and the Message Window listened to all of the messages the system displays the total number of messages remaining in memory Message Window Display DINI AN e FUNCTION E Clock needs to be reset or system is in clock setting mode Flashing System is recording an announcement or memo Steady Announcement playing OR system is recording a message OR remote access is in progress Rotating Deleting Flashing memory is full Toll Saver is set to 2 4 Toll Saver is set to 4 6 a pas 5 g Feature is on B Feature is off ms Language is English Z _ Language is Spanish wt ot Brief displ
15. spond PROBLEM Message Window is Blank SOLUTION e Make sure you are calling from a touch tone phone When you dial a number you should hear tones If you hear clicks instead the phone is not a touch tone telephone e The answering system may not detect the Remote Access Code while your announcement is playing Try waiting until the announcement is over before entering the code e There may be noise interference on the phone line you are using Press dial buttons firmly e Make sure you are entering your Remote Access Code correctly e You might be calling from a phone that sends tones too short for your answering system to detect e If there are many messages recorded the system may take longer than usual to respond SOLUTION If the system is disconnected from AC power it will not operate Your announcement and messages are retained in memory during a power failure but you will need to reset the clock See the instructions on the bottom of the unit If the system announces POWER FAILURE after announcing the time and day you may need to reset the clock See the instructions on the bottom of the unit SOLUTION If there are many messages recorded the system may take longer than usual to respond audibly SOLUTION e Make sure the power cord is securely connected to both the answering system and an electrical outlet not controlled by a wall switch e Press to make sure the system is on 1738_Pane
16. swering system remotely from a touch tone phone e The system will prompt you to repeat Steps 2 and 3 of Feature Setup until you have set all three digits Choose ON to hear the announcement when your system answers a call Choose OFF to have it silent on your end Your caller will still hear the announcement NOTE Volume must be set to a level you can hear to use Announcement Monitor When this feature is on the system will announce the caller s telephone number between the second and third rings NOTE When the Number Announce feature is on and Ring Select is set for two rings the unit will answer after two rings to allow enough time for the system to announce the caller s telephone number When this feature is on the system announces the caller s telephone number when it plays back a message Choose ON to have the system accept all calls Choose OFF to have the system respond to blocked calls with the pre recorded announcement WE RE SORRY BLOCKED CALLS TO THIS NUMBER CANNOT BE ACCEPTED and hang up without recording a message When this feature is on the system beeps every 15 seconds when you have new messages NOTE For this feature to work you must subscribe to Caller Identification service from your telephone service provider There is a fee for this service and it may not be available in all areas p 1738_Panels 120904 12 9 04 8 25 AM Page te OPERATION Set the Clock
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