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Onsight Expert Release Notes

1. Firewalls may block connections To correct this make an exception for Mobile Version 4 0 8 Collaboration Application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 4 0 8 Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 4 0 8 Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 4 0 8 Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert The video aspect ratio is incorrect for CIF images Ref 1628 2722 Version 4 0 8 Video Onsight Expert The application does not provide a method to remotely select subject audio Version 4 0 8 source i e built in microphone or external audio line in The audio source can Audio Source be configured on the Onsight Device under Configur
2. New Features User Interface The Onsight Expert user interface has been redesigned with an improved new look that is easy to use New features of the new user interface include e Tag images and recordings with keywords e Search for images and recordings by date fields or keywords e Tabbed interface for images and video for ease of access e Integrated image browsing within a single window e Mini video window that allows users to view live stream with browsing images e Hideable panels e Integrated file system browser e Improved display of link statistics e Simplify media configuration e Email images or recordings directly from the UI Onsight TeamLink The Onsight Expert now has the ability to communicate with an Onsight TeamLink server The Onsight TeamLink server provides services that will allow the Onsight Expert application to determine its network environment and whether or not a firewall or NAT is present If conditions require it the Onsight Expert will register with the Onsight TeamLink server and tunnel media and call signaling through the well known HTTP or HTTPS port See http www librestream com for details on Onsight TeamLink Page 12 of 55 eoo ce Librestream eee Librestream Onsight Expert Release Notes Changes and Improvements since Previous Version Improved Acoustic Echo Canceller A new acoustic echo cancellation AEC module has been integrated into the Onsight Expert The new AEC provides
3. Version 4 2 x the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Version 4 2 x software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version 4 2 x requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Expert Silent install may not be completely silent on Windows Vista Installation on Version 4 2 x Vista requires user interaction if Vista User Account Control UAC is enabled Installation If installation is done from a network drive user interaction may be required even if UAC is disabled Ref 4103 Onsight Expert Version 4 2 x Installation If the path to the install executable is longer than 80 characters installation on Windows XP may not automatically continue after a reboot When a reboot is required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters Onsight Expert Version 4 2 x Graphic Cards amp Drivers Some graphic cards and display drivers may disable DirectDraw support after switching display resolution or switch
4. If the path to the install executable is longer than 80 characters installation on Windows XP may not automatically continue after a reboot When a reboot is required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters Onsight Expert Version 5 0 x Graphic Cards amp Drivers Some graphic cards and display drivers may disable DirectDraw support after switching display resolution or switching between multiple monitors Consult http support microsoft com kb 191660 for advice in correcting this issue Onsight Expert Version 5 0 x Network The NOD32 Anti Virus program from ESET considers the Onsight Expert application a web browser by default As such NOD32 inserts itself into the network path to inspect network traffic for viruses In the process it changes port numbers for the voice and media streams causing Onsight endpoints to fail to fully connect when the SIP Authentication Transport is TLS To disable this functionality for the Onsight Expert requires making a change in NOD32 s configuration as follows for version 4 0 467 0 e Open NOD32 application e Press Enter entire advanced setup tree e On the left side of the window navigate to Antivirus and antispyware gt Web access protection gt HTTP HTTPS gt Web browers e On the right side of the window find the OnsightExpert appli
5. Fixed issue that may cause SIP registration failures or make the Onsight Expert unresponsive when SIP registration is active Ref 4512 Fixed issue that may cause the Onsight Expert to become sluggish or unresponsive when SIP registration uses TLS as the Authentication Transport Ref 4534 Fixed issue that caused the video aspect ratio to be incorrect for CIF images Ref 1628 Fixed issue where if a new version of Onsight Expert is installed while the existing version is running the user will receive a prompt before the running version is closed automatically by the installer If the user manually closes the running version while the prompt is on the screen it will cause the install to fail Page 28 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert Version 4 1 x Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for the Version 4 1 x Onsight Expert application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 4 1 x Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Fi
6. 4 3 x requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Expert Silent install may not be completely silent on Windows Vista Installation on Version 4 3 x Vista requires user interaction if Vista User Account Control UAC is enabled Installation If installation is done from a network drive user interaction may be required even if UAC is disabled Ref 4103 Onsight Expert Version 4 3 x Installation If the path to the install executable is longer than 80 characters installation on Windows XP may not automatically continue after a reboot When a reboot is required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters Onsight Expert Version 4 3 x Graphic Cards amp Drivers Some graphic cards and display drivers may disable DirectDraw support after switching display resolution or switching between multiple monitors Consult http support microsoft com kb 191660 for advice in correcting this issue Onsight Expert Version 4 3 x Network The NOD32 Anti Virus program from ESET considers the Onsight Expert application a web browser by default As such NOD32 inserts itself into the network path to inspect network traffic for viruses In the process it changes port numbers for the voice and media streams causing Onsight endpoi
7. ONSIGHT EXPERT VERSION 4 0 8 c000cocccccccccoccancnanoncnnonannanananos 34 INTOdUCION ira td atada 34 New Fettes re eege ti n 34 Changes and Improvements since Previous Version 34 EH el EE 34 Known Limitations EE 35 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 0 6 cccccssssssesseeceeeensensscenes 37 aigle ee EE 37 Al ere UL y lt OANCPO E EE EEN EE E E I EEE A A E E E EA 37 Ee EE 37 Re ele tee EE 37 Changes and Improvements since Previous Version 37 oy ee eege eege ee dE 37 INGIWOUK EE 37 OSAMA E A E E E E E E E 38 Known Limitations E 39 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 5 2 0000coococcocococcncananoncnnorannanananos 41 INTOdUCIO EE 41 New Features tac oie das 41 US aD A E E 41 NetWork ANO TN 41 Changes and Improvements since Previous Version 41 INNOIWON ci sisnictsds icia e a a AA Io dai Aaa AAA IA AAA DEA ac 41 galerie lr Le EE 42 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 4 10 ccssssssesseeseeeensnessseees 43 o NN 43 NeW WEE 43 EE E EEIE E A A A ai 43 SOC Vo ee 43 A o A a eE EN a ERR EVAS 44 A a Ee Sege dee 44 Page 3 of 55 oe Librestream ses Librestream Onsight Expert Release Notes Software EE 44 Changes and Improvements since Previous Version 44 VID OO EE 44 USADA A E E E E E E A A T E T 44 e EE 45 le EE 45 S pported Plator S EE 45 Known Biet EE 45 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 3 7 sseccsseeeseseeesseeenseeeee
8. Onsight Expert Version 5 1 x Graphic Cards amp Drivers Some graphic cards and display drivers may disable DirectDraw support after switching display resolution or switching between multiple monitors Consult http support microsoft com kb 191660 for advice in correcting this issue Onsight Expert Version 5 1 x Network The NOD32 Anti Virus program from ESET considers the Onsight Expert application a web browser by default As such NOD32 inserts itself into the network path to inspect network traffic for viruses In the process it changes port numbers for the voice and media streams causing Onsight endpoints to fail to fully connect when the SIP Authentication Transport is TLS To disable this functionality for the Onsight Expert requires making a change in NOD32 s configuration as follows for version 4 0 467 0 e Open NOD22 application e Press Enter entire advanced setup tree e On the left side of the window navigate to Antivirus and antispyware gt Web access protection gt HTTP HTTPS gt Web browers e On the right side of the window find the OnsightExpert application in the list and ensure that the checkbox beside it contains an x instead of a checkmark Other anti virus programs may do similar checking Ref 4569 Onsight Expert If a Cisco CUPC endpoint joins an existing Onsight conference where MPEG 4 Version 5 1 x is the negotiated video codec the CUPC application will not
9. changes while the application is Version 5 0 x running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 5 0 x foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Page 14 of 55 eco ee Librestream eee Librestream Onsight Expert Release Notes Equipment Limitations Onsight Expert Version 5 0 x Auto Login The Auto Login configuration settings are lost when upgrading from pre 3 x xx software Recommend Re enter auto login configuration setting after upgrading to 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version 5 0 x requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Expert Silent install may not be completely silent on Windows Vista Installation on Version 5 0 x Vista requires user interaction if Vista User Account Control UAC is enabled Installation If installation is done from a network drive user interaction may be required even if UAC is disabled Ref 4103 Onsight Expert Version 5 0 x Installation
10. for superior experience for voice conversations on the Onsight Expert Usability Fixed issue where for non Librestream devices the transmit data in stream bitrates showed zero bit rates and zero counts Ref 5361 Fixed an issue where the application may crash on Windows 7 if a call comes in when the PC is locked Ref 5314 Fixed an issue where the application may crash if another call comes in when the connections limit has already been reached Ref 5473 Fixed and issue where audio codec settings were not taking effect when set through the Media Configurations menu Ref 5484 Fixed an issue where audio controls were not visible when a call comes in and the Onsight Expert is in local playback Ref 5204 Fixed an issue where the make a call menu item is unavailable when trying to call a user in the call history tab Ref 5671 Fixed an issue where the bandwidth control slider would be reset to 2500kbps after it was set to a low value Ref 5279 Missed calls are now logged in the call history Ref 1388 Fixed issue where camera controls were available even though camera is set to S Video input Ref 4812 Page 13 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert Version 5 0 x Silent Installer Upgrading to version R5 0 30 and above from a previous version when using the silent installer may result in a dialog box during pre requisi
11. from Version 3 5 2 the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Version 3 5 2 software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Ref 2128 Onsight Expert Version 3 5 2 Microsoft Windows 2000 Installation may fail on Microsoft Windows 2000 platform which does not have DirectX 9 already installed During the installation the DirectX installer may display an error before rebooting Recommend After the computer is rebooted re install the software The second attempt should install successfully Ref 2160 Onsight Expert Version 3 5 2 Security If Use FIPS compliant algorithms for encryption is enabled Onsight Expert requires that NET Framework 2 0 SP1 be installed Otherwise the program cannot be installed or run Page 42 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 4 70 Introduction These release notes describe the new features and capabilities included in Onsight Expert version 3 4 10 Note Onsight Expert Version 3 4 10 works in conjunction with Onsight Device software Version 3 98 30 Reference the Onsight Device Software Release Notes regarding the latest version of the device software New F
12. improvements including changes to the System Health form and status bar Page 9 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert Version 5 1 x TeamLink When Onsight Expert is configured to use a proxy that requires authentication Onsight TeamLink registration may succeed however any calls placed through the Onsight TeamLink server will fail to connect The workaround is to either configure Onsight Expert for No Proxy or disable authentication on your proxy server Ref 6604 Onsight Expert Version 5 1 x Onsight Account Service Communication with Onsight Account Service through an HTTP 1 0 proxy that requires NTLM authentication will fail with a Proxy Authentication error The workaround is to either configure Onsight Expert for No Proxy disable authentication on your proxy server or install the NET 4 0 Client Profile on the PC running Onsight Expert Onsight Expert Version 5 1 x Silent Installer An automatic system reboot may be required during pre requisite installation if system components are in use by other applications Ref 5993 Onsight Expert Version 5 1 x Silent Installer When upgrading from Onsight 5 0 X or earlier an error message might indicate that Another installation is already in progress when the old version of Onsight Expert is removed This message can be safely ignored Ref
13. not operate the host PC with multiple displays during a call Onsight Expert Version 4 0 8 Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert The video aspect ratio is incorrect for CIF images Ref 1628 2722 Version 4 0 8 Video Onsight Expert The application does not provide a method to remotely select subject audio Version 4 0 8 source i e built in microphone or external audio line in The audio source can Audio Source be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 4 0 8 running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 4 0 8 foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Version 4 0 8 Installation If a new version of software is installed while the existing version is running the user will receive a prompt before the running v
14. or hang may occur on one Onsight Expert if two Onsight Experts are registered with the same URI a third endpoint calls that URI and both Onsight Experts answer the call at the same time Ref 4525 Fixed issue where Telestration was being recorded twice when an Onsight Expert was hosting a conference Ref 4614 Telestration now uses less network bandwidth Ref 4565 Fixed issue where multiple quick starts stops during playback could cause an unresponsive Onsight Expert Ref 4636 Page 24 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert Version 4 2 x Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for the Version 4 2 x Onsight Expert application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 4 2 x Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 4 2 x Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly wh
15. playback mode Workaround Playback is to re establish the call without being in playback mode Ref 4238 Onsight Expert When you change an Onsight endpoint s status to DoNotDisturb the Cisco Version 4 3 x CUPC application incorrectly shows the endpoint s status as Away Ref 4443 Cisco Integration Onsight Expert Version 4 3 x Cisco Integration The SIParator CUCM and VCS CUCM trunk connections do not work with Digest Authentication enabled Ref 4557 Onsight Expert When an Onsight Expert is connected to a third party endpoint via a Codian Version 4 3 x MCU audio from the Onsight Expert may sound distorted at the third party Audio endpoint Ref 4563 Onsight Device When registering to a CUCM the registration may initially fail Subsequent Version 4 3 x attempts manual or automatic to re register to the CUCM will succeed Ref Cisco Integration 4890 Page 22 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 42X Introduction These release notes describe the new features and capabilities included in Onsight Expert version 4 2 x Note Onsight Expert Version 4 2 x has been validated with e Onsight Device software Version 4 2 x recommended and 4 1 x Reference the Onsight Device Software Release Notes regarding the latest version of the device software e Tandberg VCS X5 0 and Ingate SlParator 4 7 1 N
16. switching between multiple monitors Consult http support microsoft com kb 191660 for advice in correcting this issue Onsight Expert Version 4 0 9 Network The NOD32 Anti Virus program from ESET considers the Onsight Expert application a web browser by default As such NOD32 inserts itself into the network path to inspect network traffic for viruses In the process it changes port numbers for the voice and media streams causing Onsight endpoints to fail to fully connect when the SIP Authentication Transport is TLS To disable this functionality for the Onsight Expert requires making a change in NOD32 s configuration as follows for version 4 0 467 0 e Open NOD32 application e Press Enter entire advanced setup tree e On the left side of the window navigate to Antivirus and antispyware gt Web access protection gt HTTP HTTPS gt Web browers e On the right side of the window find the OnsightExpert application in the list and ensure that the checkbox beside it contains an x instead of a checkmark Other anti virus programs may do similar checking Ref 4569 Page 33 of 55 ce Librestream Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 0 8 Introduction These release notes describe the new features and capabilities included in Onsight Expert version 4 0 8 Nofe Onsight Expert Version 4 0 8 works in conjunction with O
17. to the same values on the remote device Changes and Improvements since Previous Version Video Corrected a possible issue where larger images would push the preview window frame and controls beyond the monitor Corrected the possible issue of the video bit rate being incorrectly reported Page 47 of 55 eee ee Librestream ses Librestream Onsight Expert Release Notes Audio Corrected possible issues caused by invalid audio configuration setting Corrected a possible issue which sometimes caused the busy signal not to be heard Network Improved the reporting of SIP registration states Usability Added the ability to add contacts using only an IP address Remote zoom focus illumination controls are now available with or without an active stream present Improvements made to launch time of the image viewer Resolved possible issue which caused the Open Recordings command to be disabled until the application was restarted Resolved possible issue which sometimes caused error messages to be hidden behind splash screen The demo period has been increased from 30 to 60 days This allows 60 days of unrestricted operation of Onsight Expert the first time it is installed on a PC Known Limitations Equipment Limitations Onsight Expert Computers with Norton Antivirus may report a security alert for the first time the Version 3 3 7 application receives an incoming call To
18. vary with the number of participants and the collaboration content Performance also varies with the processor and memory architecture of the PC Onsight Expert monitors computer utilization in order to assist the user in determining the number of participants that should be allowed The network bandwidth available to the conference host may limit the ability to host a conference Consult your system administrator or Librestream support for specific advice To install the software 1 If you have previously installed Onsight Expert and it is currently running you should first exit it Look for the Onsight Expert icon in the Windows Task Tray notification area then right click and select Exit Note If you are presenily running a pre 3 x x version of the Onsight Expert the existing version should be manually uninstalled before proceeding with the installation 2 Insert the CD into the computer The installation process should start on its own If it does not a Click the Start button on your Windows desktop and select Run to open the Run dialog b Type D OnsightExpert Setup exe and click OK to start the installation use a drive letter that matches your CD drive Page 6 of 55 oe Librestream ses Librestream Onsight Expert Release Notes 3 Follow the installation prompts The installation puts an icon on your desktop and an option into your Start menu Depending on what has already been installed on your computer firs
19. 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version 4 0 8 requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Mobile Onsight Expert 4 0 is not compatible with Onsight Mobile 1 0 Onsight Mobile Version 1 0 1 0 users should continue to use Onsight Expert 3 x Ref 4063 Onsight Mobile Onsight Expert Version 4 0 8 Installation Silent install may not be completely silent on Windows Vista Installation on Vista requires user interaction if Vista User Account Control UAC is enabled If installation is done from a network drive user interaction may be required even if UAC is disabled Ref 4103 Page 32 of 55 eco ee Librestream eee Librestream Onsight Expert Release Notes Equipment Limitations Onsight Expert Version 4 0 8 Installation If the path to the install executable is longer than 80 characters installation on Windows XP may not automatically continue after a reboot When a reboot is required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters Onsight Expert Version 4 0 8 Graphic Cards amp Drivers Some graphic cards and display drivers may disable DirectDraw support after switching display resolution or
20. 6110 Onsight Expert Selecting UDP for SIP messaging only affects direct IP calls Registered SIP Version 5 1 x calls will always use TCP for SIP messaging Ref 4956 SIP Onsight Expert Cancelling an email when using the Email Image Recording feature may Version 5 1 x leave a blank message in Microsoft Outlook s outbox Ref 5567 Email Image Recording Onsight Expert A recording that is currently being played will not appear in search results Version 5 1 x Ref 5792 Search Onsight Expert Onsight Expert may incorrectly display video codec in the Audio Video Version 5 1 x Settings tab as MPEG4 when it is actually H 264 Ref 5900 Audio Video Settings Onsight Expert With some Nvidia graphic cards telestration will result in the video window Version 5 1 x blanking Workaround is to switch the Onsight Expert s video renderer to Graphic Cards OpenGL Onsight Expert Computers with Norton Antivirus may report a security alert for the first time the Version 5 1 x application receives an incoming call To correct this select Permit to allow Norton Antivirus the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for the Version 5 1 x Onsight Expert application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 5 1 x Network Connections show as disabled To correct this disab
21. C is disabled Ref 4103 Page 35 of 55 oe Librestream ses Librestream Onsight Expert Release Notes Equipment Limitations Onsight Expert If the path to the install executable is longer than 80 characters installation on Version 4 0 8 Windows XP may not automatically continue after a reboot When a reboot is Installation required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters Onsight Expert Some graphic cards and display drivers may disable DirectDraw support after Version 4 0 8 switching display resolution or switching between multiple monitors Consult Graphic Cards amp Drivers http support microsoft com kb 191660 for advice in correcting this issue Page 36 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 0 6 Introduction These release notes describe the new features and capabilities included in Onsight Expert version 4 0 6 Nofe Onsight Expert Version 4 0 6 works in conjunction with Onsight Device software Version 4 0 6 Reference the Onsight Device Software Release Notes regarding the latest version of the device software New Features Usability One to many Multiple users can now participate in an Onsight call Onsight Expert can act as a conference host and eithe
22. IF images Ref 1628 2722 Onsight Expert Version 3 4 10 Audio Source The application does not provide a method to remotely select subject audio source i e built in microphone or external audio line in The audio source can be configured on the Onsight Device under Configuration gt Audio Onsight Expert Version 3 4 10 Time Zones Daylight Savings If the time zone or daylight saving time changes while the application is running the time reported in the application will be incorrect Close and restart the application after the change Onsight Expert Version 3 4 10 Installation If the application is launched while a Windows command window is in the foreground it may result in the login screen being hidden behind this window Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Version 3 4 10 Installation If a new version of software is installed while the existing version is running the user will receive a prompt before the running version is closed automatically by the installer If the user manually closes the running version while the prompt is Page 45 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Equipment Limitations on the screen it will cause the install to fail Either close the running version prior to running the installer or let the installer automatically close the running v
23. Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Pressing pause on the application while the Onsight Device is streaming from Version 4 1 x the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Version 4 1 x software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version 4 1 x requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Mobile Onsight Expert 4 0 is not compatible with Onsight Mobile 1 0 Onsight Mobile Version 1 0 1 0 users should continue to use Onsight Expert 3 x Ref 4063 Onsight Mobile Onsight Expert Version 4 1 x Installation Silent install may not be completely silent on Windows Vista Installation on Vista requires user interaction if Vista User Account Control UAC is enabled If installation is done from a network drive user interaction may be required even if UAC is disabled Ref 4103 Onsight Expert Version 4 1 x Installation If the path to the install executable is longer than 80 characters installation on Windows XP may not automatical
24. OVERVIEW This document applies to the Onsight mobile video collaboration system The document provides product release notes for Onsight Expert including a description of new features resolved issues and a list of Known issues Onsight provides mobile real time video conferencing for locations that are usually not accessible with standard video conferencing equipment This includes locations such as test labs health care facilities factory floors service departments remote suppliers inspection areas customer facilities and other remote work team locations Software Installation The minimum requirements for installation on the PC are Operating System Microsoft Windows 7 Windows Vista and Windows XP Service Pack 2 or later Disk space Up to 120 MB required if Microsoft DirectX Microsoft NET Framework and the required Visual C runtime components are not already installed Network Wired 10 100 Ethernet port For better performance a wireless network connection is not recommended for the Onsight Expert computer Video card DirectX 9 0c compatible video graphics card Audio support For voice and audio support the computer must have a microphone and speakers and or headset and or external speakerphone Non conference host Conference host Processor speed 1 GHz 1 5 GHz recommended 2 GHz Memory 1 GB 2 GB recommended The PC requirements necessary to host an Onsight conference
25. OnsightExpert application in the list and ensure that the checkbox beside it contains an x instead of a checkmark Other anti virus programs may do similar checking Ref 4569 Onsight Expert If a Cisco CUPC endpoint joins an existing Onsight conference where MPEG 4 Version 4 1 x is the negotiated video codec the CUPC application will not display video Video because it cannot decode MPEG 4 Ref 4376 Onsight Expert If the Acoustic Echo Canceller is disabled because another audio application Version 4 1 x is playing audio voice audio may be choppy Workaround is to ensure that no Audio other audio applications are used while Onsight Expert is running Ref 4413 Onsight Expert If two Onsight endpoints are playing a recording locally when a call between Version 4 1 x them is established there may be no way to exit playback mode Workaround Playback is to re establish the call without being in playback mode Ref 4238 Onsight Expert When you change an Onsight endpoint s status to DoNotDisturb the Cisco Version 4 1 x CUPC application incorrectly shows the endpoint s status as Away Ref 4443 Cisco Integration Onsight Expert Version 4 1 x Cisco Integration The SIParator CUCM and VCS CUCM trunk connections do not work with Digest Authentication enabled Ref 4557 Onsight Expert Version 4 1 x Audio When an Onsight Expert is connected to a third party endpoint via a Codian MCU audio from t
26. ation gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 4 0 8 running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 4 0 8 foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Version 4 0 8 Installation If a new version of software is installed while the existing version is running the user will receive a prompt before the running version is closed automatically by the installer If the user manually closes the running version while the prompt is on the screen it will cause the install to fail Either close the running version prior to running the installer or let the installer automatically close the running version Onsight Expert Pressing pause on the application while the Onsight Device is streaming from Version 4 0 8 the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Version 4 0 8 software Recommend Re enter auto login configuration setting after Auto Login upgrading to
27. atures and capabilities included in Onsight Expert version 4 5 x Note Onsight Expert Version 4 5 x has been validated with e Onsight Device software Version 4 5 x recommended and 4 4 x Reference the Onsight Device Software Release Notes regarding the latest version of the device software e Tandberg VCS X5 0 and Ingate SlParator 4 7 1 New Features Configurable Local Recording Restriction The ability to record all media audio video images can be disabled on a per endpoint basis In the call window see File gt Preferences gt Security Stream Bandwidth Reporting Onsight endpoints can now display live bit rates and byte counts of individual video subject audio voice and data streams for both transmit and receive directions In the call window see File gt Stream Link Status gt All Stream Bit Rates Estimated aggregate bit rates for audio video and voice are also shown when viewing or creating media configurations In the Onsight Expert window see File gt Media Configurations Reduced Audio Bandwidth Option Onsight endpoints now have an option to reduce audio bandwidth overhead at the expense of increased latency The setting applies to both subject audio and voice streams for both transmit and receive between Librestream endpoints In the Onsight Expert window see File gt Preferences gt Bandwidth Overhead is reduced by combining multiple audio packets into a single network packet but this will increase th
28. ay disable DirectDraw support after Version 4 0 6 switching display resolution or switching between multiple monitors Consult Graphic Cards amp Drivers http support microsoft com kb 191660 for advice in correcting this issue Page 40 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 5 2 Introduction These release notes describe the new features and capabilities included in Onsight Expert version 3 5 2 Nofe Onsight Expert Version 3 5 2 works in conjunction with Onsight Device software Version 3 98 54 Reference the Onsight Device Software Release Notes regarding the latest version of the device software New Features Usability WebEx menu A WebEx menu item was added to the Onsight Expert window Tools menu and the Call window Tools menu The WebEx meeting is configured in the WebEx tab in the Onsight Expert File gt Preferences window The WebEx feature starts an instant meeting Network Bandwidth Test A bandwidth test was added to the Call window Tools menu The bandwidth test is used to determine maximum bandwidth and recommend video profiles Changes and Improvements since Previous Version Network Fixed issue that caused program to abort when an encrypted session was established when used with the Tandberg VCS Ref 3688 Page 41 of 55 eco ce Librestream eee Librestream Onsight Expert Release Note
29. cation in the list and ensure that the checkbox beside it contains an x instead of a checkmark Other anti virus programs may do similar checking Ref 4569 Onsight Expert If a Cisco CUPC endpoint joins an existing Onsight conference where MPEG 4 Version 5 0 x is the negotiated video codec the CUPC application will not display video Video because it cannot decode MPEG 4 Ref 4376 Onsight Expert If two Onsight endpoints are playing a recording locally when a call between Version 5 0 x them is established there may be no way to exit playback mode Workaround Playback is to re establish the call without being in playback mode Ref 4238 Onsight Expert When you change an Onsight endpoint s status to DoNotDisturb the Cisco Version 5 0 x CUPC application incorrectly shows the endpoint s status as Away Ref 4443 Cisco Integration Onsight Expert Version 5 0 x Cisco Integration The SIParator CUCM and VCS CUCM trunk connections do not work with Digest Authentication enabled Ref 4557 Onsight Expert Version 5 0 x Cisco Integration When registering to a CUCM the registration may initially fail Subsequent attempts manual or automatic to re register to the CUCM will succeed Ref 4890 Page 15 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 5 X Introduction These release notes describe the new fe
30. cation to proceed Onsight Expert Firewalls may block connections To correct this make an exception for the Version 5 0 x Onsight Expert application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 5 0 x Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 5 0 x Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 5 0 x Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert Version 5 0 x Audio Source The application does not provide a method to remotely select subject audio source i e built in microphone or external audio line in The audio source can be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time
31. configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 3 3 7 running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Page 48 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Onsight Expert Version 3 3 7 Installation If the application is launched while a Windows command window is in the foreground may result in the login screen being hidden behind this window Click on the task tray icon or move minimizing the command window to display login screen Onsight Expert Version 3 3 7 Installation If a new version of software is installed while the existing version is running the user will receive a prompt before the running version is closed automatically by the installer If the user manually closes the running version while the prompt is on the screen will cause the install to fail Either close the running version prior or let the installer automatically close the running version Onsight Expert Pressing pause on the application while the Onsight Device is streaming from Version 3 3 7 the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Vers
32. correct this select Permit to allow Norton Antivirus the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for Mobile Version 3 3 7 Collaboration Application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 3 3 7 Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert With some combinations of graphic cards and drivers the application may not Version 3 3 7 operate correctly when the computer is configured for multiple displays Update Graphic Cards amp Drivers the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Video recorded from a Onsight Device with software Version 2 40 could result Version 3 3 7 in choppy video when played back even when the live video appears smooth Video Recommend Upgrade the Onsight Device to the latest software version Onsight Expert The video aspect ratio is incorrect for CIF images Version 3 3 7 Video Onsight Expert The application does not provide a method to remotely select subject audio Version 3 3 7 source i e built in microphone or external audio line in The audio source can Audio Source be
33. d Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert Version 4 3 x Audio Source The application does not provide a method to remotely select subject audio source i e built in microphone or external audio line in The audio source can be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 4 3 x running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 4 3 x foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Pressing pause on the application while the Onsight Device is streaming from Version 4 3 x the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Version 4 3 x software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version
34. display video Video because it cannot decode MPEG 4 Ref 4376 Onsight Expert If two Onsight endpoints are playing a recording locally when a call between Version 5 1 x them is established there may be no way to exit playback mode Workaround Playback is to re establish the call without being in playback mode Ref 4238 Onsight Expert When you change an Onsight endpoint s status to DoNotDisturb the Cisco Version 5 1 x CUPC application incorrectly shows the endpoint s status as Away Ref 4443 Cisco Integration Onsight Expert Version 5 1 x Cisco Integration The SIParator CUCM and VCS CUCM trunk connections do not work with Digest Authentication enabled Ref 4557 Onsight Expert Version 5 1 x Cisco Integration When registering to a CUCM the registration may initially fail Subsequent attempts manual or automatic to re register to the CUCM will succeed Ref 4890 Page 11 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 0X Introduction These release notes describe the new features and capabilities included in Onsight Expert version 5 0 x Note Onsight Expert Version 5 0 x has been validated with e Onsight Device software Version 5 0 x recommended and 4 5 x Reference the Onsight Device Software Release Notes regarding the latest version of the device software e Tandberg VCS X5 2 and Ingate SlParator 4 9 1
35. does not provide a method to remotely select subject audio source i e built in microphone or external audio line in The audio source can be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 4 5 x running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 4 5 x foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Version 4 5 x Auto Login The Auto Login configuration settings are lost when upgrading from pre 3 x xx software Recommend Re enter auto login configuration setting after upgrading to 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version 4 5 x requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Expert Silent install may not be completely silent on Windows Vista Installation on Version 4 5 x Vista requires user interaction if Vista User Account Control UAC is enabled Installation If installation is done from a net
36. e 3 x xx Version 4 0 6 software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version 4 0 6 requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Mobile Onsight Expert 4 0 is not compatible with Onsight Mobile 1 0 Onsight Mobile Version 1 0 1 0 users should continue to use Onsight Expert 3 x Ref 4063 Onsight Mobile Onsight Expert Version 4 0 6 Installation Silent install may not be completely silent on Windows Vista Installation on Vista requires user interaction if Vista User Account Control UAC is enabled If installation is done from a network drive user interaction may be required even if UAC is disabled Ref 4103 Page 39 of 55 oe Librestream ses Librestream Onsight Expert Release Notes Equipment Limitations Onsight Expert If the path to the install executable is longer than 80 characters installation on Version 4 0 6 Windows XP may not automatically continue after a reboot When a reboot is Installation required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters Onsight Expert Some graphic cards and display drivers m
37. e SIParator CUCM and VCS CUCM trunk connections do not work with Digest Authentication enabled Ref 4557 Onsight Expert When an Onsight Expert is connected to a third party endpoint via a Codian Version 4 5 x MCU audio from the Onsight Expert may sound distorted at the third party Audio endpoint Ref 4563 Onsight Device When registering to a CUCM the registration may initially fail Subsequent Version 4 5 x attempts manual or automatic to re register to the CUCM will succeed Ref Cisco Integration 4890 Page 19 of 55 ce Librestream Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 3 X Introduction These release notes describe the new features and capabilities included in Onsight Expert version 4 3 x Note Onsight Expert Version 4 3 x has been validated with e Onsight Device software Version 4 3 x recommended and 4 2 x Reference the Onsight Device Software Release Notes regarding the latest version of the device software e Tandberg VCS X5 0 and Ingate SlParator 4 7 1 New Features Call Transfer Hold Forward Requests Onsight endpoints are now capable of handling call transfer hold resume and forward requests from third party endpoints Changes and Improvements since Previous Version Cisco Integration Fixed issue with the Cisco CUPC where pressing the Add Remove Video button would cause the call to disconnect aft
38. e latency of all audio communications Changing from the default low latency setting is only recommended in very low bandwidth situations Changes and Improvements since Previous Version Onsight Expert now provides an estimated total bandwidth when configuring Maximum Bitrate In the Onsight Expert window see File gt Preferences gt Bandwidth Onsight Expert media configuration now consists of three tabs One to configure video options one for audio options and one to display estimated bit rates based on the video and audio selections In the Onsight Expert window see File gt Media Configurations Page 16 of 55 ce Librestream see Librestream Onsight Expert Release Notes Fixed an issue where pressing pause on the application while the Onsight Device is streaming from the external S Video source would not pause the video Pause has no effect in this mode and is no longer available in this mode Page 17 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert With some Nvidia graphic cards telestration will result in the video window Version 4 5 x blanking Workaround is to switch the Onsight Expert s video renderer to Graphic Cards OpenGL Onsight Expert For non Librestream devices the transmit data in File gt Stream Link Status gt Version 4 5 x All Stream Bit Rates show zero bit rates and zero c
39. e the Onsight Device Software Release Notes regarding the latest version of the device software New Features Video Image Sharing Mode SM ISM disables video streaming and selects the lowest bit rate voice codec to minimize bandwidth usage Typically this mode could be used when network bandwidth is insufficient to support reliable operation with video streaming e g when operated over a Wireless Wide Area Network WWAN or a low speed link ISM can be selected on high bandwidth networks as well to limit the amount of bandwidth that will be used When ISM is selected a call can be established in the normal manner and images can be shared however video streaming is not permitted Once entered ISM cannot be exited to return to Video Mode without disconnecting the call Select ISM from Connections gt Mode or from the Mode selector in the Onsight Expert status bar Image Preview The Image Viewer now supports the ability to preview an image Select the image thumbnail and right click the mouse Select Preview from the pop up menu The image can also be previewed by double clicking the thumbnail Previewing an image does not affect the current shared image Telestration Colors Telestration colors can be edited Color preferences can be configured from the Telestration tab accessible via File gt Preferences Telestration colors can also be configured during a call using the FD Controls on the call window Color changes are also updated
40. eam a video recording from Onsight Expert to the Onsight Device during a call has been added User can simultaneously telestrate and speak while the recording is being viewed and allows the displaying of image to the remote user Added support for Onsight recordings Imc to be played in QuickTime mov QuickTime Ver 7 is required for this feature Vofe Telestration and other session data not supported in QuickTime Page 52 of 55 oe Librestream ses Librestream Onsight Expert Release Notes Audio Added a new low bit rate voice codec GSM 6 10 which operates at 13kbps This minimizes the audio bandwidth utilization on low bandwidth connections compared with the original G 711 codec that operates at 64kbps This can be specified for low bit rate codec by selecting the Optimize voice and subject audio check boxes Nofe l calling an Onsight Device with software 2 x then G 711 audio will be used Usability Improved the network monitoring and reporting during a call with stream status which provides information about the prevailing network conditions This is available under File gt Stream link status If degraded network conditions are detected this will be indicated in RED in the video stream rate Onsight Expert 3 0 13 is compatible on Windows Vista Page 53 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Changes and Improvements since Previous Version Usability Correc
41. eatures Usability Enhanced Call Recording In addition to the audio stream associated with an active video stream Onsight records full duplex voice audio Calls can be recorded without an active video stream This provides a complete record of a call including two way voice video subject audio images and telestration Security Configuration Access Control Access rights for configuration items can be determined by the Onsight administrator The default access rights may be modified to permit changes to configuration items by all users or only by administrators Modifying the access rights requires Onsight Management Suite version 1 3 or higher Privacy Recording Contro Recording can be disabled for privacy or security reasons When recording is disabled video audio and images can not be stored either internally or to removable media When used with an Onsight Device running software version 3 98 30 or higher if recording is disabled by any call participant then recording is disabled for all participants If recording is enabled an onscreen indicator is provided to inform the local user that the remote endpoint is actively recording content Images shared during a session while privacy is enabled are maintained in transient storage and are never written to permanent storage While a call is active images are accessible in the temporary storage area within the image viewing window When the call is terminated all temporary imag
42. eco ee Librestream 000 Onsight Expert Software Release Notes Software Version 5 1 Revision 1 13 June 2012 oe Librestream se Librestream Onsight Expert Release Notes TABLE OF CONTENTS DOCUMENT REVISION HISTORY oc cnciciiscsccveccccecsccceescesiatececcccecteceadecessocceeuncedsuecevsticencteseeunczscueesscnieunnessegee 5 WERNER 6 software HE TEE 6 Ee 7 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 5 1 X ssseceseeeeeseeesseesesseeenseeeeas 8 MEO CT INTE 8 KE 8 ONSIONEACCOUNE SOIVICO aii A a A aaia 8 Improved ee EE 8 Changes and Improvements since Previous Version 8 EE 8 CISCO INC ATION EE 9 MIS QIU EE 9 tee e nee 10 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 5 0 X ssecceseeeseseeesseeeeseeeeeseeess 12 o EE 12 KETTEN 12 A A A dd Terr re rere 12 lee ele le 12 Changes and Improvements since Previous Version 13 Improved Acoustic Echo Cancel oooooooccccnccininccicnccononcnononncnnncccornnc corn n narran cnn narran 13 USAS oi dia E dp a ta La a ad ad dt dcir DS 13 Known LOUONS dai 14 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 5 X csssecceseeeesseeesseeenseeeesseeeas 16 latge enl na LEE 16 ET 16 Configurable Local Recording Restriction cccccccccececeseeeenseceeneeceeeeeceaeesensecseneeceaeeesaaesseseetenneeesaes 16 Stream Bandwidth RCDOstind 1 cccccccccscceceececssecceececseeeeceaeeseneeceeaeecsunessaaeseeneecseeeeseseseaseeeneeeceenseess 16 Reduced Audio Bandwidt
43. ed issue with viewing recordings properties that sometimes led to program termination Ref 3749 Fixed issue that sometimes let to an unable to load snapshot error when privacy mode is enabled Ref 3957 Fixed issue that sometimes caused program termination when deleting the folder containing a shared image Ref 4181 Fixed issue that sometimes caused program termination when renaming the folder containing a shared image Ref 3723 Fixed issue that resulted in Onsight Expert incorrectly reporting that the remote endpoint is recording Ref 3519 Fixed problem where image thumbnails sometimes appeared as blank images Ref 3855 The Enter key can now be used in the image annotator Ref 2699 Remote image capture failures e g due to a full storage card now display a readable error message Ref 3476 Fixed issue that allowed illegal characters to be used in user names Ref 3591 Fixed incorrect tooltip message Ref 3816 Fixed issue that sometimes left cancelled calls ringing Ref 3921 Fixed issue that sometimes resulted in inconsistent image sharing state when transferring over very slow networks Ref 3534 Page 38 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert Version 4 0 6 Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the applicati
44. eed for activation or release keys The Onsight Account Service also provides additional features that are not available when logged into the Local Service including e Global Contacts Users will have the ability to search for contacts in their organization s global contacts database e Guest User Invitations Users can invite anyone to participate in an Onsight video collaboration session by simply entering the guest s name and email address e Roaming Profiles Changes made to a user s personal contacts profile or SIP settings are stored on the Onsight Account Service and will be made available wherever they login For more information about the Onsight Account Service see http Awww librestream com support release bulletins htm Improved Proxy Support Onsight Expert can now be configured to use the Windows system proxy settings Additionally limited support for proxy authentication has been added The new proxy settings are configurable under Edit gt Preferences gt Proxy Settings Changes and Improvements since Previous Version Install e Release keys are no longer entered during software installation If required release keys can be entered directly from the application under the Tools gt Enter Release Key menu item Ref 6505 Page 8 of 55 eoo ce Librestream eee Librestream Onsight Expert Release Notes Fixed an issue where a message indicating that Another installation is already in progress w
45. en the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 4 2 x Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert Version 4 2 x Audio Source The application does not provide a method to remotely select subject audio source i e built in microphone or external audio line in The audio source can be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 4 2 x running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 4 2 x foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Pressing pause on the application while the Onsight Device is streaming from
46. er a period of time Ref 4371 Page 20 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert Version 4 3 x Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for the Version 4 3 x Onsight Expert application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 4 3 x Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 4 3 x Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 4 3 x Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommen
47. ersion Onsight Expert Version 3 4 10 Pause Pressing pause on the application while the Onsight Device is streaming from the external S Video source will not pause the video Pause has no effect in this mode Onsight Expert Version 3 4 10 Auto Login The Auto Login configuration settings are lost when upgrading from pre 3 x xx software Recommend Re enter auto login configuration setting after upgrading to 3 x xx software Ref 2128 Onsight Expert Version 3 4 10 Microsoft Windows 2000 Installation may fail on Microsoft Windows 2000 platform which does not have DirectX 9 already installed During the installation the DirectX installer may display an error before rebooting Recommend After the computer is rebooted re install the software The second attempt should install successfully Ref 2160 Onsight Expert Version 3 4 10 Security If Use FIPS compliant algorithms for encryption is enabled Onsight Expert requires that NET Framework 2 0 SP1 be installed Otherwise the program cannot be installed or run Page 46 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 3 7 Introduction These release notes describe the new features and capabilities included in Onsight Expert version 3 3 7 Nofe Onsight Expert Version 3 3 7 works in conjunction with Onsight Device software Version 3 98 Referenc
48. ersion is closed automatically by the installer If the user manually closes the running version while the prompt is on the screen it will cause the install to fail Either close the running version prior to running the installer or let the installer automatically close the running version Onsight Expert Pressing pause on the application while the Onsight Device is streaming from Version 4 0 8 the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Version 4 0 8 software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version 4 0 8 requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Mobile Onsight Expert 4 0 is not compatible with Onsight Mobile 1 0 Onsight Mobile Version 1 0 1 0 users should continue to use Onsight Expert 3 x Ref 4063 Onsight Mobile Onsight Expert Version 4 0 8 Installation Silent install may not be completely silent on Windows Vista Installation on Vista requires user interaction if Vista User Account Control UAC is enabled If installation is done from a network drive user interaction may be required even if UA
49. es are destroyed Privacy may be enabled by selecting Enable Privacy on the File gt Preferences gt Security configuration window Page 43 of 55 oe Librestream ses Librestream Onsight Expert Release Notes Network Enhanced Bandwidth Control Maximum video bandwidth can be specified using the bandwidth control available at File gt Preferences gt Call Window Video profiles or custom configurations that exceed the specified bandwidth will be disabled When bandwidth control is enabled Onsight limits video bandwidth to the maximum value negotiated during call setup with the remote SIP endpoint User Interface MewModified Icons Icon Description S Recording disabled Privacy mode Figure 1 Software Updates Annual maintenance license keys have been removed in order to improve the software update process Release keys are now entered during installation of a software update The key used for the update does not expire on an anniversary date and may be used to reinstall the software update as many times as necessary on the same licensed platform Changes and Improvements since Previous Version Video Fixed issue that caused the application to crash when sharing certain malformed images Ref 3050 Usability Fixed issue that allowed SIP URI s to be entered with an embedded space Ref 2984 Fixed issue that caused the image viewer scroll bars to disappear when viewing a
50. ew Features Statistics and Reporting Onsight Endpoints now log call stream and event statistics Statistics are reported to the Onsight Management Suite OMS via the remote management web service when a call completes The OMS stores the statistics in a database and makes them available for viewing and exporting through the OMS user interface See File gt Preferences gt Statistics Quality of Service Differentiated Services DiffServ support was added to provide control over Quality of Service QoS See File gt Preferences gt QoS Reduced Bandwidth Improvements A new Bandwidth Adaptive Streaming feature improves call stability in situations where network bandwidth temporarily drops See File gt Preferences gt Bandwidth The Media Configuration User Interface has been changed to assist with fine tuning the properties of the stream to the subject and network conditions In addition a hard limit can be placed on the target video bitrate so that the actual bitrate is constrained to the set target Also the lower limit of Video bitrate has been reduced to 8 Kbps the smallest resolution is now 160x112 and minimum frame rate has been lowered from 3 to 1 See Media Configurations The subject audio stream can now be disabled to further reduce bandwidth requirements by setting the preferred subject audio codec to disabled See File gt Preferences gt Bandwidth Onsight Management Suite License Management Onsight Experts ca
51. h Ootion ronca nro 16 Changes and Improvements since Previous Version 16 Known CITUS aan 18 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 3 X ssecceseeeseseeesseeenseeeeeseees 20 ugeet TEE 20 KEENT 20 Call Transfer Hold Forward Requests ooooooccconocccncccoconocononncnnnccnonncononnn narran 20 Changes and Improvements since Previous Version 20 CISCO TALC QU ALION EE 20 Known nee E 21 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 2 X csseecsseeeeeseeesseeenseeeeneeees 23 INTOQUCUION EE 23 KETTEN 23 SialiSliCS ANG Reporting EE 23 AAA AAA o geegent See anaps 23 Reduced Bandwidth Jmprovements corn nn nn nnrn cn nn nnrn cn nn nnrn cnn nnnrncnnnnnnns 23 Onsight Management Suite License Management 23 Page 2 of 55 oe Librestream ses Librestream Onsight Expert Release Notes USS OMG EE 24 Changes and Improvements since Previous Version 24 CISCO ALC QT EE 24 Be EE 24 Leer e LANL ONG EE 25 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 1 X c ccccssssssssseeseeeenseeseceees 27 Introduction EE 27 New Features an EE 27 CSS RUN EE 27 Changes and Improvements since Previous Version 27 e e BEER 28 Usd EE 28 tele Le Biel Le Sii id aii idea 29 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 0 9 cccccccssssssssseeseeeenseesseees 31 INTOQUCION rara dada 31 NeW EE 31 Changes and Improvements since Previous Version 31 NO TWO EE 31 Known Biel Le EE 32 SOFTWARE RELEASE NOTES FOR
52. has been validated with e Onsight Device software Version 4 1 x recommended and 4 0 x Reference the Onsight Device Software Release Notes regarding the latest version of the device software e Tandberg VCS X5 0 and Ingate SlParator 4 7 1 New Features Usability Cisco Integration Onsight endpoints can now integrate with Cisco IP telephony infrastructure including the Cisco Unified Call Manager CUCM and Cisco Unified Presence Server CUPS The feature allows calls between Onsight and Cisco endpoints Onsight users can also follow online presence of other Onsight and Cisco users and Cisco users can follow online presence of Onsight users An Onsight Expert user can see the online presence of his her contacts in the Contacts list See File gt My Profile gt Cisco Presence Auto Answer on OE The ability for Onsight Expert to automatically answer an incoming call has been added This permits a remote Onsight Device user to call when the Onsight Expert is unattended for example due to time zone differences Any snapshots shared by the Onsight Device will be saved in a session folder at the Onsight Expert See File gt Preferences gt Connections Window DirectX Replacement In addition to DirectDraw the DirectX 2D renderer Onsight Expert now offers two new choices for video rendering OpenGL and GDI This gives administrators the ability to select the renderer that best matches the video capabilities of the user s PC In cases w
53. he Onsight Expert may sound distorted at the third party endpoint Ref 4563 Page 30 of 55 DUT ce Librestream Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 0 9 Introduction These release notes describe the new features and capabilities included in Onsight Expert version 4 0 9 Nofe Onsight Expert Version 4 0 9 works in conjunction with Onsight Device software Version 4 0 8 Reference the Onsight Device Software Release Notes regarding the latest version of the device software New Features e Not applicable Changes and Improvements since Previous Version Network Fixed issue that prevents calls from connecting when the SIP Authentication Transport is TLS and both Onsight endpoints and the SIP registrar are on the same network Ref 4552 and 4570 Fixed issue that caused a Parameters unacceptable or encryption requirements mismatched message when trying to call between an Onsight endpoint and a Codian MCU or Tandberg endpoint Ref 4495 Page 31 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert Version 4 0 8 Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert
54. here the PC s video capabilities are limited the GDI renderer is recommended DirectDraw is still the default See File gt Preferences gt Video gt Renderer Windows 7 Windows 7 is now a supported Operating System Changes and Improvements since Previous Version Page 27 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Audio Fixed issue that causes voice communications to stop working when connected to third party endpoints that use larger audio frames Ref 4542 Usability Fixed issue that causes the Onsight Expert to become unresponsive when the system time is changed while in a call and receiving a video stream Ref 4478 Fixed issue that caused flicker when moving from one image to another in the ImageViewer Fixed issue that caused multiple entries in the call history list as participants were added to an existing conference Ref 4246 Fixed issue that may have prevented Onsight Device telestration from being shown on the Onsight Expert when sharing an image Ref 4263 Fixed issue where the remote snapshot transfer window on the Onsight Expert would remain and remote snapshots would be permanently disabled if the Onsight Device disconnected immediately after a remote snapshot was requested by the Onsight Expert Ref 4291 Fixed issue that shows an incorrect microphone mute state when the microphone is muted during a call and the call is disconnected and reconnected Ref 4383
55. ht Expert Ver 3 0 13 works in conjunction with Onsight Device software Ver 3 34 Reference the Onsight Device Software Release Notes regarding the latest version of the device software New Features TANDBERG Video Communication Server VCS Software Ver 3 0 13 is now compatible with the TANDBERG Video Communication Server VCS in SIP registration Nove Requires Ver X2 0 on TANDBERG Video Communication Server VCS Vote This functionality is SIP registration only When registering to the VCS Expressway firewall traversal will not be guaranteed as Onsight Expert does not support traversal technology Video Support for bidirectional image capture and sharing by adding a remote snapshot button which will capture an image from the Onsight device and be displayed in the Image Viewer of the Onsight Expert application The image detail quality has been improved over the original snapshot which capture MPEG4 compressed stream The images are saved on the PC s hard drive as a jpeg file and can be viewed and managed with the image viewer The Images can also be selected during a call with the Onsight device to telestrate while viewing the shared images Recording format has been enhanced to include complete session information namely video subject audio still images telestration and timeline When you play back the recording it reconstructs what occurred during the session including popup images drawing telestration etc The ability to str
56. ing between multiple monitors Consult http support microsoft com kb 191660 for advice in correcting this issue Onsight Expert Version 4 2 x Network The NOD32 Anti Virus program from ESET considers the Onsight Expert application a web browser by default As such NOD32 inserts itself into the network path to inspect network traffic for viruses In the process it changes port numbers for the voice and media streams causing Onsight endpoints to Page 25 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Equipment Limitations fail to fully connect when the SIP Authentication Transport is TLS To disable this functionality for the Onsight Expert requires making a change in NOD32 s configuration as follows for version 4 0 467 0 e Open NOD32 application e Press Enter entire advanced setup tree e On the left side of the window navigate to Antivirus and antispyware gt Web access protection gt HTTP HTTPS gt Web browers e On the right side of the window find the OnsightExpert application in the list and ensure that the checkbox beside it contains an x instead of a checkmark Other anti virus programs may do similar checking Ref 4569 Onsight Expert If a Cisco CUPC endpoint joins an existing Onsight conference where MPEG 4 Version 4 2 x is the negotiated video codec the CUPC application will not display video Video becau
57. ion 3 3 7 software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Onsight Expert Version 3 3 7 Microsoft Windows 2000 Installation may fail on Microsoft Windows 2000 a platform which does not have DirectX 9 already installed During the installation the DirectX installer may display an error before rebooting Recommend After the computer is rebooted re install the software The second attempt should install successfully Page 49 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 7 72 Introduction These release notes describe the new features and capabilities included in Onsight Expert version 3 1 128 Note Onsight Expert Ver 3 1 12 works in conjunction with Onsight Device software Ver 3 76 Reference the Onsight Device Software Release Notes regarding the latest version of the device software New Features Enterprise Suite License Manager Software Ver 3 1 12 now includes support for the Onsight Enterprise license manager Selection has been added under the Tools menu to configure a connection with a license server and report license information The current license status is highlighted on the main Onsight Expert window Security Added Support for SRTP AES encryption of video and audio streams and data channel for security Changes and Improvements since Previou
58. large image and selecting Fit to Window Ref 3120 Improved error checking for SIP server addresses Ref 3224 Add Image Annotator to the Windows Open With right click context menu for JPEG files Ref 3245 Fixed issue that under some circumstances could result in the application aborting with an exception when running on Windows Vista Ref 3326 Added a microphone mute control accessible from the Volume Call Controls in the Call Window Ref 2042 Fixed issue that displayed the audio source as Unknown when an external microphone is selected Ref 3389 Improved clarity of various status messages based on customer feedback Ref 3054 3316 1393 3183 Page 44 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Security Fixed a problem that caused the application to crash when operating on Windows computers that have the Use FIPS compliant algorithms for encryption option set Note Onsight Expert is not currently FIPS certified Ref 3399 Install Issues Fixed issue that prevented the installer from updating necessary DirectX components if the application was executing during the install The DirectX installer would sometimes fail without warning the user Ref 3265 Supported Platforms Onsight Expert may be installed on Vista 64 bit platforms Ensure your Vista drivers are up to date Ref 3192 Known Limitations Equipment Li
59. le the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 5 1 x Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 5 1 x Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert Version 5 1 x Audio Source The application does not provide a method to remotely select subject audio source i e built in microphone or external audio line in The audio source can be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Page 10 of 55 eco ee Librestream eee Librestream Onsight Expert Release Notes Equipment Limitations Version 5 1 x running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings O
60. lication e Press Enter entire advanced setup tree e On the left side of the window navigate to Antivirus and antispyware gt Web access protection gt HTTP HTTPS gt Web browers e On the right side of the window find the OnsightExpert application in the list and ensure that the checkbox beside it contains an x instead of a checkmark Other anti virus programs may do similar checking Ref 4569 Onsight Expert If a Cisco CUPC endpoint joins an existing Onsight conference where MPEG 4 Version 4 5 x is the negotiated video codec the CUPC application will not display video Video because it cannot decode MPEG 4 Ref 4376 Onsight Expert If the Acoustic Echo Canceller is disabled because another audio application Version 4 5 x is playing audio voice audio may be choppy Workaround is to ensure that no Audio other audio applications are used while Onsight Expert is running Ref 4413 Onsight Expert If two Onsight endpoints are playing a recording locally when a call between Version 4 5 x them is established there may be no way to exit playback mode Workaround Playback is to re establish the call without being in playback mode Ref 4238 Onsight Expert When you change an Onsight endpoint s status to DoNotDisturb the Cisco Version 4 5 x CUPC application incorrectly shows the endpoint s status as Away Ref 4443 Cisco Integration Onsight Expert Version 4 5 x Cisco Integration Th
61. lose and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Ver 3 1 12 foreground may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimizing the command window to display login screen Onsight Expert Pressing pause on the application while the Onsight Device is streaming from Ver 3 1 12 the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Ver 3 1 12 software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Onsight Expert Ver 3 1 12 Microsoft Windows 2000 Installation may fail on Microsoft Windows 2000 a platform which does not have DirectX 9 already installed During the installation the DirectX installer may display an error before rebooting Recommend After the computer is rebooted re install the software The second attempt should install successfully Page 51 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 0 13 Introduction These release notes describe the new features and capabilities included in Onsight Expert version 3 0 13 Note Onsig
62. ly continue after a reboot When a reboot is required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters Onsight Expert Version 4 1 x Graphic Cards amp Drivers Some graphic cards and display drivers may disable DirectDraw support after switching display resolution or switching between multiple monitors Consult http support microsoft com kb 191660 for advice in correcting this issue Onsight Expert The NOD32 Anti Virus program from ESET considers the Onsight Expert Page 29 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Equipment Limitations Version 4 1 x application a web browser by default As such NOD32 inserts itself into the Network network path to inspect network traffic for viruses In the process it changes port numbers for the voice and media streams causing Onsight endpoints to fail to fully connect when the SIP Authentication Transport is TLS To disable this functionality for the Onsight Expert requires making a change in NOD32 s configuration as follows for version 4 0 467 0 e Open NOD32 application e Press Enter entire advanced setup tree e On the left side of the window navigate to Antivirus and antispyware gt Web access protection gt HTTP HTTPS gt Web browers e On the right side of the window find the
63. make an exception for Mobile Ver 3 1 12 Collaboration Application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Ver 3 1 12 Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Ver 3 1 12 Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Video recorded from an Onsight Device with software Ver 2 40 could result in Ver 3 1 12 choppy video when played back even when the live video appears smooth Video Recommend Upgrade the Onsight Device to the latest software version Onsight Expert The application does not provide a method to remotely select subject audio Ver 3 1 12 source i e built in microphone or external audio line in The audio source can Audio Source be configured on the Onsight Device under gt Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Ver 3 1 12 running the time reported in the application will be incorrect C
64. mitations Onsight Expert Version 3 4 10 Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Version 3 4 10 Firewalls Firewalls may block connections To correct this make an exception for Mobile Collaboration Application Onsight Expert Version 3 4 10 Cisco VPN Client Cisco VPN Client firewall may block connections even through Windows Network Connections show as disabled To correct this disable the Stateful Firewall Always ON with the Cisco VPN Client Onsight Expert Version 3 4 10 Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 3 4 10 Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert Version 3 4 10 Video The video aspect ratio is incorrect for C
65. n now be instructed to perform license activation by the Onsight Management Suite server Page 23 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Usability Onsight Device illumination can now be disabled on the device With illumination disabled illumination cannot be turned on directly using the device controls or remotely from Onsight Expert See Onsight Mobile Controls gt Illumination in the Call window sidebar The Onsight Expert now provides the ability to switch the video source on the Onsight Device between Internal Video and S Video See Onsight Mobile Controls gt Video Source in the Call window sidebar Changes and Improvements since Previous Version Cisco Integration Enterprise contacts now have an associated type Onsight Device Onsight Expert or Third Party Ref 4453 Fixed issue where presence states on an endpoint could get out of sync with the presence server Ref 4622 Fixed issue where the Onsight Expert would fail to unregister from the SIP server before going into a lower power state Ref 4522 Fixed issue where shared contacts could be missing from the contact list Ref 4684 Usability Fixed issue where in certain situations there could be two instances of the Local participant in the Call Participants list of the Call window Ref 4331 The ability to put multiple release keys into the mca_config xml has been added Ref 4228 Fixed issue where an exception
66. nsight Device software Version 4 0 6 Reference the Onsight Device Software Release Notes regarding the latest version of the device software New Features e Not applicable Changes and Improvements since Previous Version Network Improves reliability on unreliable networks Ref 4320 Page 34 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Known Limitations Equipment Limitations Onsight Expert Version 4 0 8 Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for Mobile Version 4 0 8 Collaboration Application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 4 0 8 Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 4 0 8 Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do
67. nsight Expert If the application is launched while a Windows command window is in the Version 5 1 x foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Version 5 1 x Auto Login The Auto Login configuration settings are lost when upgrading from pre 3 x xx software Recommend Re enter auto login configuration setting after upgrading to 3 x xx software Ref 2128 Onsight Expert If Use FIPS compliant algorithms for encryption is enabled Onsight Expert Version 5 1 x requires that NET Framework 2 0 SP1 be installed Otherwise the program Security cannot be installed or run Onsight Expert Silent install may not be completely silent on Windows Vista Installation on Version 5 1 x Vista requires user interaction if Vista User Account Control UAC is enabled Installation If installation is done from a network drive user interaction may be required even if UAC is disabled Ref 4103 Onsight Expert Version 5 1 x Installation If the path to the install executable is longer than 80 characters installation on Windows XP may not automatically continue after a reboot When a reboot is required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters
68. nts to Page 21 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Equipment Limitations fail to fully connect when the SIP Authentication Transport is TLS To disable this functionality for the Onsight Expert requires making a change in NOD32 s configuration as follows for version 4 0 467 0 e Open NOD32 application e Press Enter entire advanced setup tree e On the left side of the window navigate to Antivirus and antispyware gt Web access protection gt HTTP HTTPS gt Web browers e On the right side of the window find the OnsightExpert application in the list and ensure that the checkbox beside it contains an x instead of a checkmark Other anti virus programs may do similar checking Ref 4569 Onsight Expert If a Cisco CUPC endpoint joins an existing Onsight conference where MPEG 4 Version 4 3 x is the negotiated video codec the CUPC application will not display video Video because it cannot decode MPEG 4 Ref 4376 Onsight Expert If the Acoustic Echo Canceller is disabled because another audio application Version 4 3 x is playing audio voice audio may be choppy Workaround is to ensure that no Audio other audio applications are used while Onsight Expert is running Ref 4413 Onsight Expert If two Onsight endpoints are playing a recording locally when a call between Version 4 3 x them is established there may be no way to exit
69. on receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for Mobile Version 4 0 6 Collaboration Application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 4 0 6 Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 4 0 6 Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 4 0 6 Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert The video aspect ratio is incorrect for CIF images Ref 1628 2722 Version 4 0 6 Video Onsight Expert The application does not provide a method to remotely select subject audio Version 4 0 6 source i e built in micro
70. ould sometimes be displayed during upgrade Ref 6110 Fixed an issue where folder permissions were not being assigned correctly during installation on non English versions of Windows Ref 6323 Cisco Integration Fixed an issue where adding a personal contact with the same name as an existing Cisco Presence contact would cause an error Ref 6522 Changed the name of the Enterprise contact group to Cisco Presence Usability Added the ability to logout of the software without exiting by accessing the File gt Logout menu item Users must enter their old password when changing their password Ref 6022 Fixed an issue where calls could fail if no audio input device was connected to the PC Ref 5769 6434 Fixed an issue where the exported firewall connectivity report could differ from the displayed status Ref 6145 Fixed an issue where the Remote Management Service reporting interval was being calculated incorrectly on non English versions of Windows Ref 6212 Fixed an issue sharing and displaying large images in privacy mode or when playing back a recording Ref 6487 6257 Fixed an issue where calls would only be saved to the Call History if a recording or image was taken during the call Ref 6534 Improved compatibility wnen decoding streams created by third party audio and video encoders Ref 6132 6317 Fixed an issue where H 264 video would sometimes fail to decode Ref 6569 Various minor user interface
71. ounts Ref 5361 User Interface Onsight Expert Version 4 5 x Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for the Version 4 5 x Onsight Expert application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 4 5 x Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 4 5 x Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 4 5 x Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert Version 4 5 x Audio Source The application
72. pert Ver 3 0 13 Microsoft Windows 2000 Installation may fail on Microsoft Windows 2000 a platform which does not have DirectX 9 already installed During the installation the DirectX installer may display an error before rebooting Recommend After the computer is rebooted re install the software The second attempt should install successfully Page 55 of 55
73. phone or external audio line in The audio source can Audio Source be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 4 0 6 running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 4 0 6 foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Version 4 0 6 Installation If a new version of software is installed while the existing version is running the user will receive a prompt before the running version is closed automatically by the installer If the user manually closes the running version while the prompt is on the screen it will cause the install to fail Either close the running version prior to running the installer or let the installer automatically close the running version Onsight Expert Pressing pause on the application while the Onsight Device is streaming from Version 4 0 6 the external S Video source will not pause the video Pause has no effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pr
74. r invite or accept incoming requests to add additional participants The allowable number of participants is determined by the computer and networking resources available to the conference host Consult the Onsight Expert User Manual and your site administrator for more information Note The ability to add additional participants is disabled by default Additional participants can be allowed by increasing the setting of the Maximum number of connections configuration item in the Preferences gt Connections Window Documentation Onsight Expert and Onsight Device user manuals have been brought up to date Consult the documentation for specific information on the new features included in Onsight 4 0 software Changes and Improvements since Previous Version Install Desktop icon creation is optional Ref 1300 Fixed problem that prevented installation if C drive is not present Ref 3607 Tab control now works correctly when entering keys Ref 3521 Silent installation is supported Network Fixed issue where bandwidth limit could be exceeded by playback of a recording when play button is pressed more than once Ref 3471 Fixed an issue where the bandwidth test could exceed preconfigured bandwidth limits Ref 3978 Page 37 of 55 ooo ce Librestream zes Librestream Onsight Expert Release Notes Usability WebEx meeting launch now utilizes the user s default One Click Meeting settings Ref 4207 Fix
75. rewall Always ON with the Cisco VPN Client Onsight Expert Version 4 1 x Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 4 1 x Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert Version 4 1 x Audio Source The application does not provide a method to remotely select subject audio source i e built in microphone or external audio line in The audio source can be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 4 1 x running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 4 1 x foreground it may result in the login screen being hidden behind this window
76. s Known Limitations Equipment Limitations Onsight Expert Version 3 5 2 Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for Mobile Version 3 5 2 Collaboration Application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Version 3 5 2 Network Connections show as disabled To correct this disable the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Version 3 5 2 Graphic Cards amp Drivers With some combinations of graphic cards and drivers the application may not operate correctly when the computer is configured for multiple displays Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Version 3 5 2 Video Video recorded from an Onsight Device with software Version 2 40 could result in choppy video when played back even when the live video appears smooth Recommend Upgrade the Onsight Device to the latest software version Ref 1836 Onsight Expert The video aspect ratio i
77. s Update the video drivers to the latest version and if this does not correct the issue then operate the application on the primary display or do not operate the host PC with multiple displays during a call Onsight Expert Video recorded from an Onsight Device with software Ver 2 40 could result in Ver 3 0 13 choppy video when played back even when the live video appears smooth Video Recommend Upgrade the Onsight Device to the latest software version Onsight Expert The application does not provide a method to remotely select audio source i e Ver 3 0 13 built in microphone or external audio line in The audio source can be Audio Source configured on the Onsight Device under gt Configuration gt Audio Onsight Expert Ver 3 0 13 Audio amp Windows Vista Currently the echo cancellation does not work as expected with Windows Vista This could cause significant echo to be heard on the far end particularly if the volume setting on the Vista PC is high Recommend Reducing the volume use a headset or external USB speakerphone Onsight Expert If the time zone or daylight saving time changes while the applications is Ver 3 0 13 running the time reported in the application will be incorrect Close and restart Time Zones Daylight the applications after the change Savings Onsight Expert If the applications is launched while a Windows command window is in the Ver 3 0 13 foreground may result in the login
78. s Version Video Improved video quality when suffering packet loss The video drawing algorithm has been modified to prevent tiling effects caused by frame corruption during periods of packet loss Audio Removing the active audio now causes the default audio device to be used It is now possible to run the application on a computer that does not have an audio device Resolved an issue with that prevented acoustic echo canceller from operating correctly on the Vista platform Network Corrected an issue where IP dialing was not permitted when device is not registered to a SIP registrar Resolved an issue where SIP registration status was displayed incorrectly Corrected an issue where an image capture from the FD resulted in an error message Page 50 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Usability Corrected an issue where installation was sometimes incomplete Add a message window to warn users when deleting folders in the image viewer that contains non image files Various performance and stability improvements Known Limitations Equipment Limitations Onsight Expert Ver 3 1 12 Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select Permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this
79. s incorrect for CIF images Ref 1628 2722 Version 3 5 2 Video Onsight Expert The application does not provide a method to remotely select subject audio Version 3 5 2 source i e built in microphone or external audio line in The audio source can Audio Source be configured on the Onsight Device under Configuration gt Audio Onsight Expert If the time zone or daylight saving time changes while the application is Version 3 5 2 running the time reported in the application will be incorrect Close and restart Time Zones Daylight the application after the change Savings Onsight Expert If the application is launched while a Windows command window is in the Version 3 5 2 foreground it may result in the login screen being hidden behind this window Installation Click on the task tray icon or move minimize the command window to display login screen Onsight Expert Version 3 5 2 Installation If a new version of software is installed while the existing version is running the user will receive a prompt before the running version is closed automatically by the installer If the user manually closes the running version while the prompt is on the screen it will cause the install to fail Either close the running version prior to running the installer or let the installer automatically close the running version Onsight Expert Pressing pause on the application while the Onsight Device is streaming
80. screen being hidden behind this window Installation Click on the task tray icon or move minimizing the command window to display login screen Onsight Expert Pressing pause on the application while the Onsight Device is streaming from Page 54 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Ver 3 0 13 the external S Video source will not pause the video Pause has not effect in Pause this mode Onsight Expert The Auto Login configuration settings are lost when upgrading from pre 3 x xx Ver 3 0 13 software Recommend Re enter auto login configuration setting after Auto Login upgrading to 3 x xx software Onsight Expert Currently there is no notification if an incorrect password or invalid certificate Ver 3 0 13 for PEAP or EAP TLS authentication is used other then not connecting to the PEAP EAP TLS network Recommend Re install the certificate and or re enter the Authentication authentication password Onsight Expert The Image Viewer permits a user to delete a non empty folder The Image Ver 3 0 13 Viewer does not display non images files so it s possible that the user will Image Viewer inadvertently delete a directory that contains other files Recommend Do not use the Image Viewer to delete a directories that may contain video or other files Before deleting verify the directory is empty using Windows File Explorer Onsight Ex
81. se it cannot decode MPEG 4 Ref 4376 Onsight Expert If the Acoustic Echo Canceller is disabled because another audio application Version 4 2 x is playing audio voice audio may be choppy Workaround is to ensure that no Audio other audio applications are used while Onsight Expert is running Ref 4413 Onsight Expert If two Onsight endpoints are playing a recording locally when a call between Version 4 2 x them is established there may be no way to exit playback mode Workaround Playback is to re establish the call without being in playback mode Ref 4238 Onsight Expert When you change an Onsight endpoint s status to DoNotDisturb the Cisco Version 4 2 x CUPC application incorrectly shows the endpoint s status as Away Ref 4443 Cisco Integration Onsight Expert Version 4 2 x Cisco Integration The SIParator CUCM and VCS CUCM trunk connections do not work with Digest Authentication enabled Ref 4557 Onsight Expert Version 4 2 x Audio When an Onsight Expert is connected to a third party endpoint via a Codian MCU audio from the Onsight Expert may sound distorted at the third party endpoint Ref 4563 Page 26 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 4 7 X Introduction These release notes describe the new features and capabilities included in Onsight Expert version 4 1 x Note Onsight Expert Version 4 1 x
82. seees 47 Introduction EE 47 New WE 47 VIC CO TEE 47 Changes and Improvements since Previous Version 47 WI CO EE 47 EIERE Dad 48 E e 48 CSS QU E 48 Known Biet ET 48 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 1 12 scccsseeseseeesseeseseeeeeseees 50 INTOUCION EE 50 New WT 50 Enterprise Suite License Manager 50 EE 50 Changes and Improvements since Previous Version 50 VID CO EE 50 PRON EE 50 IN CL WOK PACO RO ee 50 USA sio A 51 Known Biet 51 SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 0 13 cccsscessseeesseeeesteeeeseees 52 Intro Vlo iol oca A A A 52 New FeatuleS vos la aii dae coin din 52 TANDBERG Video Communication Server WCS 52 VIGO EE 52 Die EE 53 SS DUNGY TE 53 Changes and Improvements since Previous Version 54 SUNY EE 54 Known LITIO TT 54 Page 4 of 55 000 ce Librestream eee Librestream Onsight Expert Release Notes DOCUMENT REVISION HISTORY Revision 1 13 Revision 1 12 Revision 1 11 Revision 1 10 Revision 1 9 Revision 1 8 Revision 1 7 Revision 1 6 Revision 1 5 Revision 1 4 Revision 1 3 Revision 1 2 Revision 1 1 Revision 1 0 Release of 5 1 x Release of 5 0 x Release of 4 5 x Release of 4 3 x Release of 4 2 x Release of 4 1 x Release of 4 0 9 Release of 4 0 8 Release of 4 0 6 Release of 3 5 2 Release of 3 4 10 Release of 3 3 7 Release of 3 1 12 Release of 3 0 13 Page 5 of 55 eee ee Librestream ses Librestream Onsight Expert Release Notes
83. t time setup may prompt you to install a number of utilities such as the Microsoft NET Framework and Microsoft DirectX Simply follow the prompts as they appear and re boot the machine if required Note Portable and other computers incorporate advanced power management techniques that may lower the performance of the computer in order to minimize power utilization e g to extend battery life Windows provides a control panel applet that provides some control over this capability Changes to this setting may be required to maximize performance The Home Office Desk setting is recommended Consult your administrator for specific guidance References Librestream Website http Awww librestream com Page 7 of 55 oe Librestream ses Librestream Onsight Expert Release Notes SOFTWARE RELEASE NOTES FOR ONSIGHT EXPERT VERSION 3 7X Introduction These release notes describe the new features and capabilities included in Onsight Expert version 5 1 x Note Onsight Expert Version 5 1 x has been validated with e Onsight Device software Version 5 1 x recommended and 5 0 x Reference the Onsight Device Software Release Notes regarding the latest version of the device software e Tandberg VCS X5 2 and Ingate SlParator 4 9 1 New Features Onsight Account Service Onsight Expert now supports logging into the Onsight Account Service which allows a user to install and login to Onsight Expert on multiple PC s without the n
84. te installation requiring user intervention when the previous version of the application is running The installation will ask the user to close the running application User can manually close the application or click ignore Ref 5993 Onsight Expert Selecting UDP for SIP messaging only affects direct IP calls Registered SIP Version 5 0 x calls will always use TCP for SIP messaging Ref 4956 SIP Onsight Expert Cancelling an email when using the Email Image Recording feature may Version 5 0 x leave a blank message in Microsoft Outlook s outbox Ref 5567 Email Image Recording Onsight Expert Calls may fail if no microphone device exists on the PC Ref 5769 Version 5 0 x Audio Onsight Expert A recording that is currently being played will not appear in search results Version 5 0 x Ref 5792 Search Onsight Expert Onsight Expert may incorrectly display video codec in the Audio Video Version 5 0 x Settings tab as MPEG4 when it is actually H 264 Ref 5900 Audio Video Settings Onsight Expert With some Nvidia graphic cards telestration will result in the video window Version 5 0 x blanking Workaround is to switch the Onsight Expert s video renderer to Graphic Cards OpenGL Onsight Expert Computers with Norton Antivirus may report a security alert for the first time the Version 5 0 x application receives an incoming call To correct this select Permit to allow Norton Antivirus the communi
85. ted the Multi Monitor issue when onscreen annotations are used Corrected the renaming issue for directories and file for still images Corrected the scroll and zoom when at a high zoom levels Corrected the misaligned telestration issues at high zoom levels Corrected the audio volume control Corrected minor installations issues General stability corrections that could have resulted in abnormal termination Improved error handling for corrupt Contact files Improved the receiving an incoming call while in play back mode Known Limitations Equipment Limitations Onsight Expert Ver 3 0 13 Norton Antivirus Computers with Norton Antivirus may report a security alert for the first time the application receives an incoming call To correct this select permit to allow the communication to proceed Onsight Expert Firewalls may block connections To correct this make an exception for Mobile Ver 3 0 13 Collaboration Application Firewalls Onsight Expert Cisco VPN Client firewall may block connections even through Windows Ver 3 0 13 Network Connections show as disabled To correct this disabled the Stateful Cisco VPN Client Firewall Always ON with the Cisco VPN Client Onsight Expert Ver 3 0 13 Graphic Cards amp Drivers With some combinations of graphic cards and drivers may result in the applications not operating correctly when the computer is configured for multiple display
86. work drive user interaction may be required even if UAC is disabled Ref 4103 Onsight Expert Version 4 5 x Installation If the path to the install executable is longer than 80 characters installation on Windows XP may not automatically continue after a reboot When a reboot is required during installation the install process should automatically continue after the computer has restarted Workaround is to ensure paths are shorter than 80 characters Onsight Expert Version 4 5 x Graphic Cards amp Drivers Some graphic cards and display drivers may disable DirectDraw support after switching display resolution or switching between multiple monitors Consult http support microsoft com kb 191660 for advice in correcting this issue Onsight Expert The NOD32 Anti Virus program from ESET considers the Onsight Expert Page 18 of 55 eco ce Librestream eee Librestream Onsight Expert Release Notes Equipment Limitations Version 4 5 x application a web browser by default As such NOD32 inserts itself into the Network network path to inspect network traffic for viruses In the process it changes port numbers for the voice and media streams causing Onsight endpoints to fail to fully connect when the SIP Authentication Transport is TLS To disable this functionality for the Onsight Expert requires making a change in NOD32 s configuration as follows for version 4 0 467 0 e Open NOD32 app

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