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1. Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT FOR MAC USER MANUAL Your My Passport drive is now ready to use as an external storage device You can enhance its capabilities by installing the WD software that is on the drive a WD Drive Utilities a WD Security Getting Started with the WD Software 1 Double click the My Passport Finder listing or desktop icon and then double click the WD Apps Setup file on the screen that displays ANO Fi My Passport for Mac 1 of 3 selected 098 98 CB available Name L3 Extras w ReadMe pdf 2 Click Next on the WD Apps Setup wizard Software Installer dialog EI WD Apps Setup Welcome to the WD Software Installer Get the most out of your new WD Drive amp WD Drive Utilities Drive Management Tool g Configure manage and diagnose your WD drive O WD Security Security Tool Set a password and keep your private stuff protected with hardware encryption CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT FOR MAC USER MANUAL 3 On the Installation Type dialog EI WD Apps Setup d Installation Type 8 Recommended Install The following applications will be installed WD Security and WD Drive Utilities 24MB will be used on drive Macintosh HD Custom Install C agree to the terms of the Western Digital End User License Agreement Back Cancel Select the option to sp2. Abe Close Figure 5 WD Security Screen CONNECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT FOR MAC USER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION The WD Security software uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or write new data to it You will have to erase the drive before you can use it again 1 Ane TM 8 Click Go gt Applications gt WD Security to display the WD Security screen Set Security dialog see Figure 5 on page 10 If you have more than one supported device connected to your computer select the one that you want to create a password for Read the warning about the possibility of data loss if you forget your password Type your password in the Password box using up to 25 characters Retype your password in the Verify Password box Type a hint to help remember your password in the Password Hint box Select the Enable auto unlock for this computer check box if you want the WD Security software to remember y
3. Sleep Timer Turn your drive off during extended periods of inactivity to conserve power and extend the life of the drive Drive Erase Erase all of the data on the drive including your password if you have one About See the installed software version check for software updates and register your drive to receive free technical support during the warranty period and find out about product enhancements and price discount opportunities Checking Drive Health The WD Drive Utilities software provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly Drive status check The drive status check is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive is approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure occurs The result of a drive status check is a pass or fail evaluation of the drive s condition Quick drive test Your drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fa
4. QOO0000000 ununununuununnunud nann 000000000 Environmental Compliance China ABE ED RRR PAE BK Pe PAT SEG EDI MTOR AA M an K E Tt A ME iut Pb Hg Cd Li CO cae Cr VD PBB PBDE O oO O O O O WE ds 4 pcs O O O Oo O O JS 4 pcs O O O o O O He BES AS at O O O O O O D O O O Q O O PCBA O O O o G O WEIN AS x Oo O O O O HA USB 1 O O O O O O O O O O O O O O O O O O EG de VT TI PG 35 AP E ERE 06 PRHE KAF X deg PENSE TOE P SE ER HH ST T11363 2006 fiif CEIR P dE WI fei REA IE Sc oci DOS ciu X I 3H EAT WE E DEC TERRE s D Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at http support wd com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept f
5. select the one that you want to register 3 Click About gt Register to display the registration dialog amp 4 On the registration dialog a Type your first name in the First name box Type your last name in the Last name box Type your email address in the Email box Select your language in the Preferred Language box o a oo Select or clear the Inform me about check box to specify whether you want to receive notifications about software updates product enhancements and price discount opportunities f Click Register Device Restoring the WD Software and Disk Image In addition to deleting all of the data on your drive erasing or reformatting the drive also removes the WD software and all of the support files utilities online help and user manual files MANAGING AND CUSTOMIZING THE DRIVE 21 MY PASSPORT FOR MAC USER MANUAL If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your drive To do this after you have erased or reformatted the drive go to http support wd com and see Knowledge Base Answer ID 7 Safely Disconnecting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive 1 Safely disconnect the drive by either a Right clicking the drive icon o
6. to try to correct the interference by one or more of the following measures a Reorient or relocate the receiving antenna a Increase the separation between the equipment and the receiver a Connect the equipment into an outlet on a circuit different from that to which the receiver is connected a Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void your authority to operate this device ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information COMPLIANCE AND WARRANTY INFORMATION 27 MY PASSPORT FOR MAC USER MANUAL CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe KC Notice Republic of Korea only 0o00 unu nun BDUU pDp nagnunanx xusnungununun
7. volume name type over the name in the Volume Name box Use the Volume Format selector to specify the format for the new volume either a HFS J a ExFat Read the explanation of the loss of data if you erase your drive If you want to save any of the data that is on the drive back it up to another device before continuing with the drive erase Select the I understand check box to signify that you accept the risk and activate the Erase Drive button Click Erase Drive Go to http support wd com and see Knowledge Base Answer ID 7 for information about downloading and restoring the WD software and disk image on your drive Note Erasing your drive also removes your password If you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 11 Using Five Invalid Passwords When you have forgotten or lost your password you can erase the drive by entering five invalid passwords on the Unlock Drive dialog See With the WD Security or WD Drive Utilities Software on page 12 a With the WD Drive Unlock Utility on page 13 MANAGING AND CUSTOMIZING THE DRIVE 19 MY PASSPORT FOR MAC USER MANUAL 1 On the Unlock Drive dialog make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive 2 Entering the fifth invalid password displays a too many password attempts dialog dep
8. Drive Changing Your Password l Click Go Applications WD Security to display the WD Security screen see Figure 5 on page 10 2 If you have more than one supported device connected to your computer select the one with the password that you want to change to display the Edit security settings dialog Edit security settings LOCKING AND UNLOCKING THE DRIVE 14 3 4 MY PASSPORT FOR MAC USER MANUAL On the Edit security settings dialog select the Change password option to display the change password dialog Change password Current Password wv Password Hint Enable auto unlock for this computer user MyDesktor Enable auto unlock for this computer user MyDesktop On the change password dialog a Type your current password in the Current Password box Type your new password in the New Password box using up to 25 characters Retype your new password in the Verify Password box Type a hint to help remember your new password in the Password Hint box o a og Select or clear the Enable auto unlock for this computer check box to signify whether you want the WD Security software to remember your new password for the selected drive on this computer f Click Update Security Settings CAUTION After changing a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software Locks the drive when you shut down your com
9. My Passport for Mac Portable Hard Drive User Manual m 21 o gt 2 U le gt t A o WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or email support service at http support wd com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support Email support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wd com Accessing Online Support Visit our product support website at http support wd com and choose from these topics a Downloads Download drivers software and updates for your WD product a Registration Register your WD product to get the latest updates and special offers a Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information u Knowledge Base Search by keyword phrase or Answer ID a Installation Get online installation help for your WD product or software WD Community Share your though
10. a Shows the progress of the software installation a Displays a brief description of each application m Activates the Next button when the installation completes CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT FOR MAC USER MANUAL 6 Click Next to display the Installation Complete dialog a KWD Apps Setup Installation Complete EN Manage your drive with WD Drive Utilities Sel Security with WD Security On the Installation Complete dialog click a Manage your drive to open the WD Drive Utilities software See Figure 4 on page 10 and Managing and Customizing the Drive on page 17 a Set Security to open the WD Drive Security software See Figure 5 on page 10 and Locking and Unlocking the Drive on page 11 a The Register your product link to access the WD Support Portal web page a Finish to close the Installation Complete dialog CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT FOR MAC USER MANUAL epo WD Drive niea Note The displayed capacity Mni on this screen is an example You ii will see a displayed capacity that an matches your connected drive 16178 v o Dag nio Soap Tem Detvs Prass About Scan your driv Quick Drive Test F Figure 4 WD Drive Utilities Screen ann we eon Note The displayed capacity on this screen is an example You m will see a displayed capacity that matches your connected drive 1078 Set Security A Warning
11. e unless you selected the Enable auto unlock for this computer check box you will have to type your password to unlock the drive whenever a You shut down and restart your computer a You disconnect and reconnect the drive to your computer a Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer In each case the WD Security software replaces the desktop icon for your My Passport drive with the WD Unlocker virtual CD VCD icon WWM What kereliear The WD Unlocker VCD provides the WD Drive Unlock utility that you can use to unlock the drive Or you can use either the WD Security or the WD Drive Utilities software to unlock the drive With the WD Security or WD Drive Utilities Software Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD Security or WD Drive Utilities software displays the Unlock Drive dialog LOCKING AND UNLOCKING THE DRIVE 12 MY PASSPORT FOR MAC USER MANUAL This happens either Automatically if you only have the one locked My Passport drive connected to your computer When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connected to your computer To unlock the drive 1 If you do not see the Unlock Drive dialog click either a Go gt Applicati
12. e 12 USB interface 3 Ww Warranty information 28 WD service obtaining 28 WD Drive Utilities software Diagnose dialog 18 INDEX 30 MY PASSPORT FOR MAC USER MANUAL Drive Erase dialog 19 registration dialog 21 screen 10 Sleep Timer dialog 22 WD Drive Utilities software screen 10 INDEX 31 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital the WD logo and My Passport are registered trademarks and WD Drive Utilities WD Security and Data Lifeguard are trademarks of Western Digital Technologies Inc in the US and or other countries Apple Mac OS X and Time Machine are trademarks of Apple Inc registered in the U S and other countries Other marks may be mentioned herein that belong to other companies Picture shown may vary from actual product 2015 Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705139 A00 Apr 2015
13. e Drive snot Er de alice A EES BEN xS 21 Restoring the WD Software and Disk Image eene eee 21 Safely Disconnecting the Drive oaeen 22 Setting the Drive Sleep Timer 22 5 Troubleshooting iy ees sede Geek on ar aw ada dake US Ee 24 Installing Partitioning and Formatting the Drive eene 24 Frequently Asked Questions eenen eee 24 TABLE OF CONTENTS iii MY PASSPORT FOR MAC USER MANUAL Using the Drive with a Windows Computer 26 Reformatting the Drive neee ll 26 Restoring the WD Software and Disk Image l l 26 Compliance and Warranty Information 27 Regulatory Compliance neee 27 FGC Class B Information sr RER Ses aie i bad Ree Ba es 27 ICES 003 NMB 003 Statement an oee 27 Safety Compliance zon unt md aan aoe Sate eee are EGRE dea 27 CE Compliance For Europe eeen 28 KC Notice Republic of Korea only 000 0 cece eee 28 Environmental Compliance China eene 28 Warranty Information Lr atb en edet Baene a dean ea BER E RUNE 28 Obtaining Service srs sarde erem x ere ee ee ee en Ee et Be 28 Limited Warranty ae ot eener eenn en eat ee tee 29 GNU General Public License GPL 29 et eu er T 30 TABLE OF CONTENTS iv MY PASSPORT FOR MAC USER MANUAL About Your WD Drive Welcome to your My Passport for Mac portable hard drive This drive offers high capacity in a sleek portable device It features ultra fast USB 3 0 connectivity and pass
14. ecify the WD software that you want to install Recommended Install installs both the WD Drive Utilities and the WD Security software a Custom Install installs the WD software that you select on the next screen Click the Western Digital End User License Agreement link and read the agreement Select the I agree check box to signify that you accept the agreement and activate the Next button Click Next 4 The dialog that appears depends on the installation option you selected at Step 3 IF you selected the option THEN Recommended Install Type your password in the Password box and click OK WD Apps Setup wants to make changes Type your password to allow this Name lt vour user name Password Cancel OK Continued CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT FOR MAC USER MANUAL IF you selected the option THEN Custom Install a Select the check box for the application that you want to install and click Next n Clu Aen in je eee b Type your password in the Password box and click OK WD Apps Setup wants to make changes Type your password to allow this Name your user name i Password Cancel OK 5 The Installing Applications dialog C3 WD Apps Setup Installing Applications _ aeael rive Utilities OQ woo e WD Security Manage your WD drive
15. ending on the application you used to open the Unlock Drive dialog a Using the WD Security or WD Drive Utilities software Unlock Drive a Using the WD Drive Unlock utility Unlock Drive 3 To erase your drive a Ifyou want to change the volume name type over the name in the Volume Name box b Read the explanation about erasing all of the data on the drive and select the understand check box to indicate that you accept the risk and activate the Erase Drive button c Click Erase Drive MANAGING AND CUSTOMIZING THE DRIVE 20 MY PASSPORT FOR MAC USER MANUAL Go to http support wd com and see Knowledge Base Answer ID 7 for information about downloading and restoring the WD software and disk image on your drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 11 Registering the Drive The WD Drive Utilities software uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 10 2 If you have more than one supported device connected to your computer
16. g term reliability Then we protect the drive with a durable enclosure designed for beauty USB powered Powered directly from the USB port on your computer No separate power supply is needed Important For the latest WD product information and news visit our website at http www westerndigital com For the latest software firmware and product documentation and information go to hitp support wd com downloads ABOUT YOUR WD DRIVE 1 MY PASSPORT FOR MAC USER MANUAL Kit Contents As shown in Figure 1 your My Passport for Mac drive kit includes the following a My Passport for Mac portable hard drive with the WD Drive Utilities and WD Security software a USB 3 0 cable a Quick Install Guide My Passport for Mac USB 3 0 Cable Quick Install Guide Portable Hard Drive Figure 1 My Passport for Mac Portable Hard Drive Kit Components Optional Accessories For information about optional accessories for WD products visit US www wdstore com Canada www wdstore ca Europe www wdstore eu Australia www wdstore com au Singapore www wdstore sg All others Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wd com and see Knowledge Base Answer ID 1048 Operating System Compatibility Your My Passport for Mac drive and the WD Drive Utilities and WD Security software are compatible with the following operating systems Mac OS X Wind
17. i 1 About Your WD Drive sa is inenen mer oie xx Rx x E RR ER RES 1 Feat res csc clu kem mul uae hecid Bee pe MF ride d ma etie res hse Beds 1 Kit Gonterts x co cus TDi EU VERRE IN Viu WEM RES 2 Optional Accessories lille hh 2 Operating System Compatibility 2l 2 Disk Drive Format i co aa me vie deen ees AU es edd mes Rad GRR Ee end 3 Physical Description x cse zem mE UR ratten e PR bey hg te bone Pops 3 USB 3 0 Interface ien eel ee pre leak ER dele e ida 3 Power Activity LED c senaten mied nete laxi ewe Seaweeds 3 Registering Your Drive neee 4 Handling Precautions eene 4 2 Connecting the Drive and Getting Started 5 Connecting the Drivers seit asia el eR RATE P e WERE REDE CERE RR ERU ee 5 Getting Started with the WD Software llle 6 3 Locking and Unlocking the Drive lreee 11 Password Protecting the Drive 2 neee e 11 Unlocking the Drive nnen ee re enen a Ram a Rupe m Pedi RUP Yep cm DA eee eee 12 With the WD Security or WD Drive Utilities Software 12 With the WD Drive Unlock Utility eee 13 Changing Your Password lisse rn 14 Turning Off the Drive Lock Feature eee 15 4 Managing and Customizing the Drive LL 17 Checking Drive Health eee 17 Erasing the Driver uoo e ev aos dale alie m lo Ro eae D RR dae x Rad 18 Using the Drive Erase Function lisse eh 18 Using Five Invalid Passwords eee e 19 Registering th
18. il evaluation of the drive s condition Complete drive test The most comprehensive drive diagnostic is the complete drive test It tests every sector for error conditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the drive status check and the quick drive test provides a high level of assurance with MANAGING AND CUSTOMIZING THE DRIVE 17 MY PASSPORT FOR MAC USER MANUAL minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen Diagnose dialog see Figure 6 on page 10 2 If you have more than one supported device connected to your computer select the one that you want to check 3 On the Diagnose dialog click the button for the test that you want to run a Run Drive Status Check a Run Quick Drive Test a Run Complete Drive Test Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your to its original configu
19. motherboard Refer to your motherboard or system manual for more information What happens when a USB 3 0 or USB 2 0 device is plugged into a USB 1 1 port or hub USB 3 0 and USB 2 0 are backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 3 0 or USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps If your system includes a PCI Express slot you can achieve USB transfer rates by installing a PCI Express adapter card Contact the card manufacturer for installation procedures and more information TROUBLESHOOTING 25 MY PASSPORT FOR MAC USER MANUAL Using the Drive with a Windows Computer The My Passport drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems To use the drive on Windows computers you must reformat it to a single NTFS partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to http support wd com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 28 for more information about reformatting a drive Restoring the WD Software and Disk Image After you have reformatted your My Passport drive for use on Window
20. n the WD Security or WD Drive Utilities screen and selecting the Eject Disk option My Passport for Mac D Open in Finder a Right or control clicking the My Passport icon on the desktop and selecting the Eject My Passport for Mac option Passport for Mac 2 Wait for the power activity LED to stop flashing before disconnecting the drive from the computer Setting the Drive Sleep Timer The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 10 2 If you have more than one supported device connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog T o Deagnnse Pann Times Drive Frasa About Sleep Timer Specify when your drive will go into sleep mode when not in use Note If you have configured sleep setting for your operating system they may overnite the settings in this application MANAGING AND CUSTOMIZING THE DRIVE 22 MY PASSPORT FOR MAC USER MANUAL 4 On the Sleep Timer dialog a Verify or click the on off toggle button to the ON position b In the Select Time box select the inactivity period for turning off the drive MANAGING AND CUSTOMIZING THE DRIVE 23 MY PASSPORT FOR MAC USER MANUAL Troublesho
21. ompatibility with operating systems 2 Compliance regulatory 27 Converting drive format 24 Creating a password 11 D Diagnose dialog 18 Disconnecting the drive 22 Disk image downloading and restoring 21 26 Drive diagnostics and status checks 17 disconnecting 22 formats converting 3 handling precautions 4 sleep timer 22 Drive Erase dialog 19 Drive status check 17 Drive Utilities Diagnose dialog 18 Drive Erase dialog 19 registration dialog 21 Sleep Timer dialog 22 E Environmental compliance China RoHS 28 Erase Drive dialog 19 Erasing the drive 18 F FCC Class B information 27 Full media scan 17 G GNU general public license 29 GPL software 29 MY PASSPORT FOR MAC USER MANUAL H Handling precautions 4 Hardware 2 l ICES 003 NMB 003 compliance 27 Indicator light 3 K Kit contents 2 L LED indicator 3 Limited warranty 29 O Operating systems 2 Optional accessories 2 P Password protecting your drive 11 CAUTION about lost passwords 11 Physical description 3 Precautions for handling 4 Product features 1 Q Quick drive test 17 R Reformatting the drive 24 26 Registering your drive 21 Registration dialog 21 Regulatory compliance 27 Restoring the software disk image 21 26 S Safety compliance 27 Service 28 Sleep Timer dialog 22 Software GPL 29 System compatibility 2 U Unlocking the drive 12 with the WD Drive Unlock utility 13 with the WD Security or WD Drive Util ities softwar
22. ons gt WD Security a Go gt Applications gt WD Drive Utilities If you have more than one supported device connected to your computer select the one that is locked to display the Unlock Drive dialog On the Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive With the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed you can use the WD Drive Unlock utility to unlock the drive there The Drive Unlock utility is on a virtual CD VCD drive that appears on your desktop display 1 2 Double click the WD Unlocker VCD icon on your desktop WO Ulosa Double click the WD Drive Unlock application on the screen that displays ann WD Unlocker o Extras CELLE WO Unlocker WD Drive Unlock LOCKING AND UNLOCKING THE DRIVE 13 MY PASSPORT FOR MAC USER MANUAL The WD Drive Unlock utility screen displays WD Drive Unlock Note The displayed capacity RO TC MK on this screen is an example You LO TB WX5 LES4 LFT6 will see a displayed capacity that matches your connected drive Unlock Drive 3 Onthe WD Drive Unlock utility screen a Type your password in the Password box b Select the Enable auto unlock for this computer check box if you want the WD Drive Unlock utility to remember your password on this computer c Click Unlock
23. or storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via http support wd com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 28 MY PASSPORT FOR MAC USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 3 years in the North South and Central America region 3 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD is counterfeit or fake or that the asserted defect a is not present b cannot reasonably be rectified because of damage occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unle
24. oting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions Installing Partitioning and Formatting the Drive How to Answer ID a Partition and format a WD drive on Windows 8 7 Vista and Mac 3865 OS X a Convert a Mac OS X GPT partition to an NTFS partition in Windows 7 3647 or Vista a Download software utilities firmware updates and drivers for WD 1425 products from the Downloads Library a Format a WD external hard drive in FAT32 to use Windows or Mac 291 OS X The FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Utility from http support wd com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see a Answer ID 291 at http support wd com a Article IDs 314463 and 184006 at support microsoft com a The appropriate third party software documentation or support organization If you have problems installing or using this product refer to this troubleshooting section or visit our support website at http support wd com and search our knowledge base for more help Frequently Asked Questions Q Why is the d
25. our password for the selected drive on this computer Important If you select the Enable auto unlock for this computer check box the first time you restart your computer or disconnect and reconnect the drive after creating a password your operating system requests permission to allow the WD Security software to access your password WDSecurityHelper app wants to use your id d confidential information stored in iml WX40A7953701 in your keychain The authenticity of WDSecurityHelper app cannot be verified Do you wart to allow access to this item b Details Always Allow Deny Allow Click Always Allow to avoid this dialog in the future Click Set Password to save your password and enable hardware encryption for your drive LOCKING AND UNLOCKING THE DRIVE 11 MY PASSPORT FOR MAC USER MANUAL CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then the WD Security software a Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode a Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for this computer check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your driv
26. ows a Snow Leopard a Windows Vista a Lion a Windows 7 a Mountain Lion a Windows 8 a Mavericks a Windows 8 1 a Yosemite Compatibility can vary depending on hardware configuration and operating system ABOUT YOUR WD DRIVE 2 MY PASSPORT FOR MAC USER MANUAL For highest performance and reliability always install the latest updates and service pack SP For Windows computers go to the Start menu and select Windows Update For Mac computers go to the Apple menu and select Software Update Disk Drive Format Your My Passport for Mac drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems If you want to use the drive with a Windows computer see Reformatting the Drive on page 26 and Troubleshooting on page 24 Physical Description As shown in Figure 2 the My Passport for Mac drive has a A USB 3 0 interface port a A power activity LED indicator SSS USB 3 0 a Power Activity LED Figure 2 My Passport for Mac Drive USB 3 0 Interface USB 3 0 supports data transfer rates up to 5 Gb s USB 3 0 is backward compatible with USB 2 0 Connection to a USB 2 0 port transfers data at the port soeed up to 480 Mb s Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 second
27. porated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http support wd com download gpl or obtained on CD for a nominal charge from http support wd com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at http www gnu org and may also be found at http support wd com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 29 Index A Accessories optional 2 B Box contents 2 C CAUTION about erasing the drive 18 lost passwords 11 preventing data loss when disconnect ing 22 your unlocked drive 11 15 China RoHS environmental compliance 28 C
28. puter disconnect your drive or your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for this computer check box when you changed your password Turning Off the Drive Lock Feature 1 Click Go gt Applications gt WD Security to display the WD Security screen see Figure 5 on page 10 If you have more than one supported device connected to your computer select the one with the password that you want to remove to display the Edit security settings dialog Edit security settings LOCKING AND UNLOCKING THE DRIVE 15 MY PASSPORT FOR MAC USER MANUAL 3 On the Edit security settings dialog the Remove password option is selected by default a Type your password in the Password box b Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 16 MY PASSPORT FOR MAC USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Checking Drive Health Erasing the Drive Registering the Drive Restoring the WD Software and Disk Image Safely Disconnecting the Drive Setting the Drive Sleep Timer The WD Drive Utilities software see Figure 6 on page 10 makes it easy for you to manage and customize your drive for the best possible performance Diagnose Run diagnostics and status checks to make sure your drive is working properly
29. ration after erasing the drive Erasing your drive does not erase the WD Drive Unlock utility software files that are on the drive s virtual CD They remain even after erasing or reformatting the drive WD Drive Utilities provides two ways to erase your drive depending on whether it is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function Locked Have forgotten or lost your Using Five Invalid Passwords password and must erase the on page 19 drive Using the Drive Erase Function To erase your drive when it is not locked 1 Click Go Applications 2 WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 10 2 If you have more than one supported device connected to your computer select the one that you want to erase MANAGING AND CUSTOMIZING THE DRIVE 18 MY PASSPORT FOR MAC USER MANUAL 3 On the WD Drive Utilities screen click Drive Erase to display the drive erase dialog v o Diagnose Sleep Timer Drive Erase About This utility permanently erases all the data on your drive If you wish to save any data or your drive backup your data prior to running this utility ume Format 9 Volume Name My Passport HFS ExFat understand that by clicking Erase Drive all data on the drive will be permanently erased 4 Onthe drive erase dialog a b a e If you want to change the
30. rive not recognized under My Computer or on the computer desktop A If your system has a USB 3 0 or USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 3 0 external storage product The drive is not recognized correctly unless USB 3 0 or USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Q Why won t my computer boot when I connect my USB drive to the computer before booting A Depending on your system configuration your computer might try to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit http support wd com and see Knowledge Base Answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer TROUBLESHOOTING 24 MY PASSPORT FOR MAC USER MANUAL Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 3 0 or USB 2 0 adapter card or a system that does not support USB 3 0 or USB 2 0 How do I determine whether or not my system supports USB 3 0 or USB 2 0 Refer to your USB card documentation or contact your USB card manufacturer Note If your USB 3 0 or USB 2 0 controller is built in to the system motherboard be sure to install the appropriate chipset support for your
31. s System standby ABOUT YOUR WD DRIVE 3 MY PASSPORT FOR MAC USER MANUAL Registering Your Drive Always register your My Passport for Mac drive to get the latest updates and special offers You can easily register your drive using the WD Drive Utilities software as described in Registering the Drive on page 21 Another way is to register online at http register wd com Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration can damage drives Always observe the following precautions when unpacking and installing your external storage product a Do not drop or jolt the drive a Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT FOR MAC USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD software on your computer It includes the following topics Connecting the Drive Getting Started with the WD Software Connecting the Drive 1 Turn on your computer 2 Connect the drive to your computer as shown in Figure 3 3 Verify that the My Passport drive appears under DEVICES in the Sidebar area of your Finder display DEVICES Remote Disc M My Passport for Mac Note If the External disks check box is selected on your Finder Preferences dialog the My Passport icon displays on your desktop
32. s computers go to http support wd com and see Knowledge Base Answer ID 7 for information about downloading and restoring the Windows versions of the WD Drive Utilities and WD Security software and disk image on your My Passport drive USING THE DRIVE WITH A WINDOWS COMPUTER 26 MY PASSPORT FOR MAC USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information Regulatory Compliance FCC Class B Information Operation of this device is subject to the following conditions a This device may not cause harmful interference a This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This device generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur ina particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged
33. ss the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at http support wd com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations above may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incor
34. ts and connect with other WD users Contacting WD Technical Support When contacting WD for support have your WD product serial number system hardware and system software versions available North America Europe toll free 00800 ASK4 WDEU English 800 ASK AWDC 00800 27549338 800 275 4932 Europe 31 880062100 Spanish 800 832 4778 Middle East 31 880062100 Africa 31 880062100 Mexico 001 8002754932 Russia 8 10 8002 335 5011 South America Asia Pacific Chile 1230 020 5871 Australia 1800 429 861 0011 800 2275 4932 Colombia 009 800 83247788 China 800 820 6682 400 627 6682 Venezuela 0800 100 2855 Hong Kong 3057 9031 Peru 0800 54003 India 1800 200 5789 1800 419 5591 Uruguay 000 413 598 3787 Indonesia 001 803 852 3993 Argentina 0800 4440839 Japan 0800 805 7293 Brazil 0800 7704932 Korea 02 2120 3415 0021 800 83247788 Malaysia 1800 817 477 New Zealand 0508 555 639 00800 2275 4932 Philippines 1800 1855 0277 Singapore 1800 608 6008 Taiwan 0800 225 593 Thailand 00 1800 852 5913 Other countries 86 21 2603 7560 Toll free number available in the following countries Austria Belgium Czech Republic Denmark France Germany Ireland Italy Netherlands Norway Poland Slovakia Spain Sweden Switzerland United Kingdom MY PASSPORT FOR MAC USER MANUAL Table of Contents WD Service and Support sine oe mede ed tumeie stant benen taai ii Accessing Online Support 000 c cee eee ii Contacting WD Technical Support i
35. word protection with hardware encryption to help protect your files from unauthorized use This introductory chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Physical Description Registering Your Drive Handling Precautions Features Major features of the My Passport for Mac drive include Ultra fast transfer rates When connected to a USB 3 0 port your My Passport for Mac drive lets you access and save files with blazing speed Reduce transfer time by up to three times when compared to USB 2 0 transfer time Performance may vary based on your hardware and system configuration Ultra sleek design with high capacity This ultra sleek drive is thin and fast with plenty of capacity for your important digital content USB 3 0 and USB 2 0 compatibility With this single drive you get compatibility with the latest USB 3 0 devices and backward compatibility with USB 2 0 devices as well WD Drive Utilities software Register your drive set the drive sleep timer run diagnostics and more using the WD Drive Utilities software WD Security software Set password protection and hardware encryption for your drive to help protect your files from unauthorized use or access Durable enclosure protects the drive inside We know your data is important to you So we build the drive inside to our demanding requirements for durability shock tolerance and lon
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