How to remove Jammed Paper C822/C831/C841 ES8431/ES8441
Contents
1. open the i front cover E forward CAUTION The green image drum surface is very delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 minutes 4 Cover the removed image drums 2 Press the top cover open button G and open the top cover H 5 If an edge of jammed paper can be seen gently pull it out in the direction of the arrow 3 Note the position of the image drums Remove all four image drums holding them at the top centre and place on a piece of paper to prevent toner from marking your furniture and to avoid damaging the green surface If paper cannot be seen lift the release levers I while pulling the paper out gently 6 Return all four image drums into the printer making sure to locate them in the correct order 8 Close the front cover F 7 Close the top cover J by pushing both sides NOTE The front cover cannot be closed if the of the cover firmly top cover is not closed securely ERROR CODE 382 383 385 639 640 A paper jam has occurred near the fuser unit 1 Pull the front cover open lever D to open 2 Press the top cover open button G and the front cover E forward open the top cover H 6 Move the left lock K toward the front of the CAUTION sinter The green image drum surface is very delicate and light sensitive Do not touch it and do not expose it to normal room light for more than 5 min2. How to remove J ammed Paper C822 C831 C841 ES8431 ES8441 Rev 1 PAPER JAMS Paper jams occasionally occur due to paper misfeeding from a paper tray or at any point on the paper path through the printer When a jam occurs the printer immediately stops and the Alert LED on the Status Panel informs you of the event For example Press the HELP button for details of the error code including the number This document explains how to clear paper jams quickly and simply If printing multiple pages or copies do not assume that having cleared an obvious sheet others will not also be stopped somewhere along the path These must also be removed in order to clear the jam fully and restore normal operations Please remove jammed paper carefully so that it doesn t tear How ever if it does please ensure that no parts of paper are left inside the printer Check the error code displayed on the panel and remove the jammed paper by following the procedures described in this document ERROR CODES AND LOCATION Refer to the table below to find the location of the paper jam Error Code Location on Printer Refer to Page 370 Duplex Unit 371 Duplex Unit 372 Front Cover ms 373 Duplex Unit Ui Front Cover oO Inside Printer N Inside Printer N Inside Printer Inside Printer Paper Tray Paper Tray Paper Tray Paper Tray UW Bay m m e Paper Tray Front Cover ep W j ji j Paper T
3. ray ep UW N Paper Tray Oo UO UO Paper Tray OD W D Paper Tray ep UO N Paper Tray O Inside Printer ep UO 00 N Inside Printer ep OO WO N Inside Printer ms Duplex Unit ms Duplex Unit DUPLEX FRONT COVER INSIDE PRINTER PAPER TRAYS WARNING If the printer has been powered on recently the fuser will be hot This area is clearly labelled Do not touch ERROR CODE 370 371 373 641 642 A paper jam has occurred near the duplex unit 4 Open the upper duplex unit cover B and check for jammed paper If jammed paper 1 Take out the duplex unit A by pulling it remains pull it out gently and close the cover diagonally upward while holding the centre recess on the back of the printer 5 Re insert the duplex unit C into the printer 2 Check for jammed paper inside the printer and if jammed paper remains remove it 3 Check for jammed paper in the duplex unit If jammed paper remains pull it out gently 7 ERROR CODE 372 380 401 A paper jam has occurred near the front cover 1 Pull the front cover open lever D to open the front cover E forward 2 Remove the jammed paper gently in the direction of the arrow If you cannot find jammed paper and the error message remains follow the steps on page 4 ERROR CODE 381 638 A paper jam has occurred under an image drum 1 Pull the front cover open lever D to
4. the edge of the paper side face up 6 Lower the paper set cover N ERROR CODE 391 392 393 394 631 632 633 634 A paper jam has occurred while feeding paper from a paper tray Note If paper jams occur frequently clean the 4 Pull the front cover open lever D to open the paper feed rollers For details refer to Cleaning front cover E forward Paper Feed Rollers in User s Manual Setup This procedure uses Tray 1 as an example 1 Gently pull out from the printer the tray P indicated in the error message h h i N You need to open and close the front cover after removing the jammed paper otherwise the error message will not go out
5. utes 3 Note the position of the image drums Remove all four image drums holding them at the top centre and place on a piece of paper to prevent toner from marking your furniture and to avoid damaging the green surface 7 Hold the fuser handle L and lift the fuser unit out of the printer 4 Cover the removed image drums 7 8 Lift the release leavers M on the fuser unit and pull out the jammed paper gently 5 Remove the jammed paper remaining inside the unit 9 Hold the fuser unit handle L and place the fuser into the printer 10 Move the left lock lever K of the fuser 12 Close the top cover J by pushing both unit toward the rear of the printer sides of the cover firmly 11 Return all four image drums into the 13 Close the front cover F printer making sure to locate them in the correct order NOTE The front cover cannot be closed if the top cover is not closed securely ERROR CODE 390 637 A paper jam has occurred while feeding paper from a paper tray 1 If there is any paper on the MP tray lift the If the edge of the paper cannot be seen gently paper set cover N and take it out remove the paper from the back 5 rr S 3 2 Pull the front cover open lever D to open the front cover E forward l l 5 If loading paper on the MP tray lift the paper 3 Remove the jammed paper by gently pulling set cover N and set the paper with the print
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