RealEyes Surveillance System
Contents
1. To install or launch the Live Multi View software click Multi View in the left hand menu If necessary follow the prompts to install the software otherwise you will be prompted to login and the Multi View program will be launched To install or launch the Play Back software click Play Back to expand the menu and then click Recorded Video Follow the prompts to install the software and select Remote Viewlog Service when prompted Enter the same IP or Web address you used to connect to live view in the IP field Enter your user ID and Password in the appropriate fields and click connect 20 5 2 Viewing With Software Layout may be different based on your screen resolution Number Name 1 Exit Button Screen Divisions Snapshot Quality Record Video Stop Play Enable Mic Enable Audio Add Remove Cycle Zoom Host Information PTZ Edit Host Configuration Viewlog Save to Multiple Host Feed Information Change Camera Available Hosts O CON DU BW Purpose Minimize or shutdown camera software Change camera layouts Save a snapshot of the selected camera Change video stream quality Record video on the viewing computer Stop selected camera stream Can speed up other cameras Start selected camera stream Send audio for 2 way communication If Available Receive audio for the selected camera Add or remove a camera from the cycling order Zoom in or out Provides access to information about the host PTZ controls If2. Comer C Program 71 Object index v Camera 0 0 1 ze 3 Camera 8 ET CD Using OS Burning G3 Oniy Hever Recycls Event vi Cama 10 TES Caer 17 Media itormaton J Camera 12 0 nude daylight saving events a w Comes t Goa nme 14 used Size 76 Carters 15 0 0 Free Size 85368 ig Sire 90008 Eveni 5 Total MDB rome Lised Sar 4 oh Erase Rewrtable Disc View Backup Log 2 f Video Audo Evert w cd v include ViewLog Player Li 19 Chapter 5 Remote Viewing 5 1 Viewing With A Web Browser Open Internet Explorer and enter the IP or web address of the remote location in the address bar NOT the search bar You may use the web address setup for you by the installer i e yourname dipmap com or the actual IP address You can find the IP address by visiting www whatismyip com from the location where the cameras are installed You will be presented with a login prompt Enter your user ID and Password and click the Login button If you have not yet installed them you will be prompted to install some ActiveX controls If so simply click the gold ActiveX prompt select the install option and follow the prompts If you have already installed the controls you will see a single camera view B Gust Logn Remember ID and Password Login p
3. Never Recycle Iv Backup EventLog Multicam mote Playback Camera E ventLag 150 97 13 10 14 3h 77 iT 15 12 16 zJ Ej El 14 B Zr 5 BY 16 Webcam Input State Output Control PTZ System Information RPB Talkback E map Monitor Start Stop Video Attribute Schedule Start Stop System Configure File Save POS Live View Limit Connection Time Camera Audio Checkboxes Governs access to peripherals generally not applicable Allows user to remotely control movement of a PTZ camera if applicable Allows user to see system connection state information Not applicable Allows remote user to talk to a local user requires a microphone installed at the recorder and additional setup and configuration for 2 way conversation Allows user to access the E map if available Allows user to simultaneously record audio video on the remote computer Allows user to change the resolution of the remote video stream Allows user to start and stop recording to the remote computer based on a schedule Allows user to configure remote viewer settings Allows user to save snapshots to the remote computer Allows user to view cameras with POS information if applicable Set a time limit before user is disconnected Enable Disable access to individual cameras and microphones while remote viewing Iv Input State Output Control PTZ System Information
4. Forgot Password Change Password Cancel Cancel Click the Keyboard icon Eis to display an on screen keyboard you can manipulate with the mouse 1 3 1 4 Entering Exiting Fullscreen Mode By default the system starts in fullscreen mode This provides not only a better viewing experience but also serves as an additional layer of security since you must first login to exit fullscreen mode and gain access to the controls Once you are logged in you may right click on the screen and select Toggle Fullscreen from the popup menu or alternately press the letter F on the keyboard to exit fullscreen mode You may disable the login requirement of this feature by editing the local user account and checking the Fullscreen Exit option on the Multicam tab See Chapter 2 for instructions on editing user accounts TIP Keys appearing in parentheses next to a popup menu item are keyboard shortcuts and provide quick access to key features A complete list of shortcut keys and their functions can be displayed at any time by pressing CTRL K on the keyboard Changing Views You may change layout and number of cameras displayed by selecting one of the screen division buttons located at the bottom of the screen You may also select a single camera by clicking on the camera picture click it again to return to the previous view or by selecting the appropriate camera number from the number bar at the bott
5. 3952 Re e moOrtevVieWl08uusosamasaseduawsaaiakaaaa nayana tad eas dud utto uuu uyak ET Video Backup Expaort Capture Still Ma GCs una SIVE ASAN porrasta ONAE EE EEE backup to CD DVD rmen URS Remote Viewimng Viewing With Web nnne Viewing With Software 5 2 1 Logging In 5 2 2 to Multiple ystems 522 L SNIPS OSE entier iacta ameta tc Remote PI3VDOE I eene Upon pU aita Rute qayaqa uq akhama qas Troubleshooting FAQ Important Information System Maintenance To ensure your RealEyes CCTV system continues to operate smoothly you should maintain a MINIMUM of 3 clearance on all sides to allow for proper air flow The system should be blown out with canned air regularly to prevent dust buildup particularly around the fans Dust buildup reduces airflow and traps heat in the system Operating at high temperatures over time will degrade the performance reduce the lifespan and potentially cause the system to fail It is highly recommended that you place your RealEyes system a battery backup UPS system This will prevent many problems that can be caused by sudden power outages particularly har
6. RPH Talkback Iv E Map Iv Monitor Start Monitor Stop Video Attribute Schedule Start Schedule Stop System Configure id File Save POS Live View Lini Connection Time s Camera Live amp EventLog iil 9 18 2T HU NOT HP 5 4T BT r 16 Chapter 3 Playback 3 1 Playback Overview Zezoucagusmi n B iJ B J F m H m ge s Number 1 ON DU BW Name Exit Button Date Time Indicator Playback Speed Options Indicator Playback Search Bar Jump to Beginning Previous Frame Rewind Stop Play Pause Next Frame Jump to End Playback Speed Zoom A B Playback Audio Toggle Playback Mode Backup Tools Settings Print BMP AVI Effects Event List Show Hide Event List Search Modes Camera Selector Date List View Mode Purpose Minimize or Exit playback software Displays current Playback date and time Displays current playback speed and any enabled options Click and Drag to jump anywhere in the currently selected clip s Instantly jump to the beginning of the currently selected clip s Step Backward through video one frame at a time Play video in reverse Stop Playback Start Playback Pause while playing Step Forward through clip one frame at a time Instantly jump to the end of the currently selected clip s Increase Decrease the playback speed Zoom In Out Set custom start point A and stop point B for playback Enable Disab
7. click the button next to the hard disk location box and select VideoBackup F then enter a descriptive name in the Backup Folder Name box Make sure the Include ViewLog Player option is checked Click the Add Time Frame button to select video to backup Select a start and end time date and Check Uncheck the cameras to backup The right hand column indicates the number of video and audio events within the selected time frame video audio Select whether to backup Video Audio or Video Audio In the information section you can check Only Never Recycle Event to only include video that has been marked as Never Recycle This can helpful when you don t want to backup everything within the time frame When backing up to a CD DVD pay attention to the Used Size This must be less than 700MB for a CD and less than 4 7GB for a DVD Click OK once finished configuring the backup then click OK in the backup window Select Backup Time Tine Frame imar Perica ET C Using Hard Desk Boms eo amp Jeng Hersek mM w Caimera 1 20500009 000000 E 2 Backup Folder Name n 040 f wc Ered Tara IARI z z a i ee 4 Using CD DVD E Comer HL OT ST DVDRAM GH20NSTS 9 00 GB DA HL DT ST DVDRAM GH20NS15 900 GB gt kian coser d CD DVD Buming Sotware Lintabace Files
8. image This feature can be used for all cameras however due to resolution limitations its effectiveness is generally limited to MegaPixel cameras 3 3 1 4 MegaPixel PAP Plays video with up to 7 Picture And Picture zoom boxes around the video Click and drag over an area of the video to create a new PAP box The zoom level is proportionate to the size of the box Right click a PAP outline in the main video portion and select Focus Area of PAP Mode Delete to remove it 3 3 2 Panorama View Integrates compatible overlapping camera feeds into a seamless panoramic video feed Not available on all systems 11 3 4 3 3 3 Quad View Plays 4 cameras simultaneously events list is still only for the selected camera Cameras are displayed sequentially by default but can be configured in the settings window 3 3 4 Multi View Plays all cameras simultaneously events list is still only for the selected camera Cameras are displayed sequentially by default but can be configured in the settings window NOTE When playing back multiple cameras using motion detection it is normal for cameras to blank out intermittently This simply means that no motion was detected on that camera at that moment Searching Video 3 4 1 Default Search The default method to search video is to simply select a camera followed by a date followed by a time When selecting video from a previous month it may be necessary to click the symbol next to the
9. network Internet connection to it is available To connect to the remote system enter it s IP or Web Address in the IP Address box clicking the dropdown arrow will allow you to select previous entries Replace Guest with your User ID enter your password and click connect When working with several systems it may be helpful to use the Address Book to establish connections s Connect to Remote Viewlog Service 2 IP Address H Port 5552 Default ID Guest Password I Save Password Hast Type DVR Add current entry Address book under mis group Address book connect Cancel 3 5 3 Video Effects The Effects menu provides video filters and enhancement tools Click the Effects button and select a tool to apply it Effects such as sharpen and smooth can be selected multiple times to increase the effect The copy image to clipboard option allows you to paste the modified image into picture editing software such as Paint where it can be further edited or saved Selecting Sample will display before and after examples of each effect 15 3 6 Settings The Settings window allows you to change the behavior of the ViewLog playback application Some key settings are explained below Play Settings Tab Audio de noise Attempts to remove static and background noise during playback of audio recordings Auto play next event Plays the next available clip upon reaching the end
10. that it will be visible to anyone who clicks the Forgot Password button at the login prompt Lastly you will select a Privilege Level User PowerUser or Supervisor Supervisor accounts have full access cannot be restricted except for which cameras are visible and cannot be removed or disabled without knowing its password For this reason it is recommended that these accounts be restricted to permanent personnel i e owners PowerUser and User accounts are both fully configurable and may be removed or locked out at anytime by a Supervisor account The primary difference between these two is that a PowerUser is granted slightly more privileges by default To edit an existing user select it from the account list on the left you may have to click the symbol next to a group to expand the list Make changes to privileges and account restrictions in the panels to the right 2 3 Configuring Privileges Privileges are grouped by tabs according to the areas of the software they affect In most cases only the first three tabs apply Multicam Viewlog and Webcam Multicam governs physical access to the recorder while in live view Viewlog governs both physical and remote access to recorded video and Webcam governs remote access to live video Multicam Monitor Start Stop Allows user to start or stop recording Network Start Stop Schedule Start Stop Input State Output Control PTZ System Setting Video Attribute Object Tracking
11. Available Add Edit additional host connections Configuration options Launch the Playback Viewer must already be installed Add selected camera to a multi host connection Provides information about the selected camera feed Changes the selected camera Provides access to saved host connections 21 5 2 1 Logging In Open the DMMultiView program from either the desktop icon or the start menu Edit the Host address if necessary enter your user ID and Password and then click OK to connect kerin usemame and password Hast Detauit10 0 0 7 Edid Denice T LV DVR System Liser Hame Password Save Password Forget Password Change Password Cancel Multtiview suppor 1024 708 or higher resoluson screen and version 5 or Laler 5 2 2 Connecting to Multiple Systems Hosts Click the Edit Hosts button to open Host Management Select a host to edit or click New and select Host to add a new host If this is your first entry you will need to create a new group before you can add any hosts Select whether the new host will be a Single Host or Multiple Host connection and give it a name Default port numbers are Command Port 5551 for RE9 Series 4550 for RE7 RES8 Series Data Port 5550 Audio Port 6550 HTTP Port 80 22 5 2 2 1 Single Host Selecting Single Host will allow you to add a link to a single RealEyes system You may create a single host entry for each RealEyes syste
12. Edit Password Fullscreen Enter Exit Snapshot Camera Audio Checkboxes Viewlog Allows user to enable or disable remote viewing Allows user to start or stop recording based set schedule Governs access to peripherals generally not applicable Allows user to control movement of PTZ cameras if applicable Allows user to configure system settings Allows user to configure video settings such as recording resolution Allows access to object tracking feature only applies to PTZ cameras Allows user to change other passwords supervisor only Allows user to enter or exit fullscreen mode Allows user to capture still images Enable Disable access to individual cameras and microphones account Execute EventLog Allows user to access playback mode Export AVI Delete EventLog Browse System Log Mark UnMark Never Recycle Backup EventLog Camera Audio Checkboxes Allows user to save video to another device or location Allows user to delete video Allows user to view the system logs Allows user to lock unlock video Locked video will not be recorded over Allows user to backup video to a CD DVD or USB drive with player Enable Disable access to Cameras and microphones playback individual during EJ El LITTLE F amp 10v 14 15 woo 122 15 Live B 8 D Iv Execute EventLog v Export Delete E ventLag v Browse System Log
13. REALEYES SERIES 9 USER MANUAL Chapter 1 1 1 1 2 1 3 1 4 1 5 1 6 Chapter 2 2 1 2 2 2 3 Chapter 3 3 1 3 2 3 3 3 4 Contents Getting SUIETeQ uuu u Console Overview Logging In uterine Slant Recording 1 6 1 Recordin lima 1 6 2 Turning Recording On Off a User cite habuit a aga Saco ds User ACCOUNE OVODLVIOW uyu uy S upan sunat au Creating Modifying ACC0UntSu uuu u u e Gonfigurme Privileges ipit ois aoaaa Eta sun Sua auqa huan PIayDack uo ive PAY QC duca Entering Playback MOOG uu uuu buah a uapa suka SES MEME LOISIR AAT Se MD ioco S312 Thumbnail Sassan Meeapixel PAP 3 3 2 Panorama Vie W 33 9 qas erus erac eui impar 32A Mi lli Vi T 341 33 2 Basle 3 5 3 6 Chapter 4 4 1 4 2 4 3 Chapter 5 5 1 5 2 5 3 Chapter 6 3 43 Advanced Search eene 3 4 4 Timeline Search eene eene nnne n Tools Options 3 5 1 Object Search 3 5 1 1 Alarm 3 5 1 2 MN 3 5 1 3 Gss s 514 SMBSSIBEODIOCLDseiistiost Suite oM R
14. d drive failures If the battery drains completely such as during an extended outage it may prevent the RealEyes system from automatically powering back on when power power is restored If you need to shutdown or restart your RealEyes system you should avoid abruptly cutting the power as this can potentially damage the system Try pressing the Power button once and wait 1 2 minutes for the system to shutdown then turn it back on If it does not shutdown try holding the power button for about 10 15 seconds or until it shuts off Only as a last resort should you unplug it or flip the power switch on the back of the unit Configuration Info User Name Password Local IP Public IP Web Address Web Port Command Port Data Port Forwarded Ports Chapter 1 1 1 Console Overview gt O CON DU BW FS Name Exit Button Camera Selectors Layout Channel Selectors View Log Camera Scan Network Monitor Schedule Configure Username System Name Dashboard Running Services Time Date Storage Camera Identifier Indicator Getting Started Purpose Minimize or shutdown camera software Select a single camera by number Select how many cameras to display Access to recorded video and system logs Cycle through cameras at a set interval Start Stop various network services i e Webcam Start Stop recording Start Stop recording and services by schedule Software Camera settings and configuration Displays the current user and system nam
15. e Access the manual support diagnostic tools and system configuration options Displays services that are currently running Displays current time date and free disk space Displays camera number or user defined label flashes red while recording 1 2 Logging In The first step to performing any task is to login to the system You can get to the login prompt by right clicking on any of the camera images and selecting Login Change User from the menu that pops up or by pressing the letter L on the keyboard Enter your User ID and Password into their respective boxes and click the OK button The user ID is not case sensitive but the password is If you are having trouble logging in make sure Caps Lock is off NOTE If this is your first time logging into the system after it has been installed you must setup a new password before you can login to the system At the login prompt click the Change Password button Enter manager as your User ID and changeme as the Password Check the New Password checkbox and enter your new password in the New Password and Confirmation boxes Entering a Hint is optional but be aware that this will be visible to anyone who clicks the Forgot Password button and should not give away the password Once you click OK you may login with your new User ID and Password hange Password Eg ID manager Password jv New Password Mew Password Confirmation Password Mew Hint x
16. ges the capacity generally stays within a couple of days of this number 1 6 2 Turning Recording On Off start or stop recording click Monitor gt Start Stop All Monitoring or Monitor gt Camera Checked cameras are recording Chapter 2 User Accounts 2 1 2 2 User Account Overview There are 2 default user accounts local and manager The local account is used to lock the system and prevents the user from performing most actions such as stopping recording The manager account is the master account and is used to perform actions on the system and to create and manage new accounts lf you are logged in as anything other than local the system will automatically log you out and log back in as local after 5 minutes of inactivity Creating Modifying Accounts Up to 100 user accounts can be created To manage these accounts go to Configure General Setting gt Password Setup Click New to create a new account You will be prompted to enter new account information The User ID may be any length and is not case sensitive The password is case sensitive and may also be any length however we strongly recommend a minimum of 6 characters using numbers and letters A strong password would be at least 8 characters with numbers and both upper and lowercase letters You will need to enter the password in both the password and password confirmation box to ensure it has not been mistyped Providing a Hint is optional but keep in mind
17. iable and properly configured Internet connection When remote access is setup for your RealEyes system both the system and your router are configured to work together If either of these get replaced or significant changes are made to the network they will need to be configured again before the system can be accessed remotely You will need to make sure that you are using the correct Internet Address If you have static IP address one that does not change this will be the simplest and most reliable to use Otherwise you will want to contact your ISP about obtaining a static IP or use the dipmap address that we setup i e bizname dipmap com Please note that the dipmap address uses third party redirection service and is susceptible to temporary outages If the RealEyes system is unable to access the internet for a period of 30 days its dipmap address will be deactivated and must be re registered before it will become active again Please note that IP addresses beginning with 10 or 192 are local ip s and will not work outside of the business s local network To find the current public IP visit www whatismyip com from a computer on the same network as the RealEyes system Internet Explorer gives me a Page Not Found or Cannot Display the Webpage message Verify that you are able to get to other websites like Google or Yahoo and make sure that you are entering the address in the Address Bar and not a Search Bar those won t find it D
18. le Audio Only available in Frame by Frame mode Toggle Real Time or Frame by Frame mode Export to CD DVD USB with integrated player Access additional playback tools Configure Playback software Print currently displayed image Save a snapshot of the currently displayed image as a BMP file Export video as an AVI file Codecs must be installed to play it Video enhancement tools List of recorded video for the selected camera on selected date Hides or displays the event list Select a search mode Basic Advanced Timeline Select a camera for playback List of available dates for the selected camera Select a viewing mode Single View Quad View Multi View 10 3 2 3 3 Entering Playback Mode To enter playback mode you must be logged in to an account with the Execute EventLog privilege Once logged in either press F10 on the keyboard or exit fullscreen if necessary and go to ViewLog Video Audio Log Viewing Modes There are 3 basic viewing modes Single View Quad View and Multi View To switch viewing modes click the View Mode button 3 3 1 Single View Displays the currently selected camera 3 3 1 1 Standard Plays video centered in the playback area This 15 most common method 3 3 1 2 Thumbnail Displays the currently selected clip time as a series of thumbnail images broken down to approximately 1 second intervals 3 3 1 3 MegaPixel PIP Plays video with a Picture In Picture box to view a zoomed in area of the
19. m to easily switch back and forth between them Enter the IP or Web Address to the RealEyes system a valid User Name and Password verify the port numbers are correct use the defaults unless otherwise instructed and then save the entry Host Lest Host InTarmabons Host Protection Sentry RealEyes Multi Hos s Ri j Host RealEyes Single Host Device KSGV DVR System IP Address 10007 User Nama sy Pusaq Command 5551 Data Port sso Audio Port 6550 so Change Password Import 5 2 2 2 Multi Host Selecting Multi Host will allow you to arrange up to 32 individual cameras from up to 32 different RealEyes systems into one host entry The top password box is only to password protect the connection if you do not want to be prompted for a password each time you connect to the Multi Host leave it blank For this type of connection you will need to configure each camera spot individually Click the Edit button next to each camera slot you want to setup Enter the IP or Web Address user name and password for the system that the camera is installed on Select the associated camera number for this camera verify the port numbers are correct use the defaults unless otherwise instructed and then save the entry Host List Host Informations Host Protection Sentry BIR RealEyes Single Host Host RealEye
20. month in order to display its available dates Once a time is selected a preview of that clip is displayed in the viewing window In many cases previewing these clips is the fastest way to locate an event 3 4 2 Basic Search Basic Search simply allows you to jump directly to a time and date that you specify 3 4 3 Advanced Search Advanced Search allows you to specify a date time range to search and specify which cameras to include 3 4 4 Timeline Search Timeline Search provides a graphical representation of the recorded video from which selections can be made 12 3 5 Tools Options 3 5 1 Object Search Object Search allows video to be analyzed for certain behaviors within a given region of the camera Before starting Object Search all Events must already be selected Use Ctrl Left Click to select multiple events To begin select a Video Process and click Setup G Click and Drag to draw a box around the desired area and select Alarm Region from the box that pops up To delete an Alarm Region draw a new box over it and select Delete Region Click the Search button to begin the search When the search is completed the alarm count will be displayed in the Result box Click the Show button in the Result box to display the results 3 5 1 1 Alarm The Alarm feature simply identifies activity within the designated region 13 3 5 1 2 Counter The Counter feature counts the number of objects entering leaving the defi
21. n Date Time p Video Effects p Audio p Export with new Privacy Mask region s Remove Recoverable Prwacy Mask region s ID sentry Password w C Un recoverable Recoverable Cancel 17 Click the Settings tab to change the save location USB drives can be used and select additional options Video is saved to the desktop by default Time Merge The Time Merge option will fill in gaps in the recording times with dead space This may be necessary if the video appears to play back too fast Save as exe Packages the video as an exe file along with the necessary codecs This option is needed to play the video on any computer that does not already have the remote viewer installed Add digital watermark Embeds digital watermark that will indicate to forensics that the video has not been tampered with Date Time Allows you to select whether the date and or time are stamped onto the image and where they appear within the image Video Effects Allows you to include the defog or stabilizer effects and whether to include POS data Audio Export Allows you to include the de noise filter and to select an alternate audio channel if available 18 4 3 Backup to CD DVD Click the Backup button 6 to launch backup utility Select Using to backup directly to disk or Using Hard Disk to backup to the hard drive If using the hard disk option you will need to
22. ned area i e doorway There are 2 counter methods one way and two way For one way counting simply define a single region and set it as Region 1 Then select Define Object Size and draw a box just slightly smaller than the size of the object you want to detect i e a person The box can be drawn anywhere on camera image it s strictly to define the size of the object to look for Anything passing through this region will be counted as an IN For two way counting draw both a Region 1 and a Region 2 and set the object size Anything passing from Region 1 to Region 2 is considered an IN and anything passing from Region 2 to Region 1 is considered an OUT 3 5 1 3 Unattended Object The Unattended Object feature is used to detect an object that is brought within the defined region and left for a period of time with no further movement within the defined region 3 5 1 4 Missing Object The Missing Object feature determines at what point a highlighted object was moved For this feature you want to find a point in the video where the missing object was still present and create an Alarm Region over the object You want the Alarm Region to be as close as possible to the object s actual size 3 Alarm Region Delete Region mir Cancel i m ort ult W 14 3 5 2 Remote Viewlog The Remote Viewlog feature allows video to be retrieved from another RealEyes system as long as a
23. o not add www to the beginning of the address If you are adding a port number to the end i e http bizname dipmap com 81 you will have to manually type in the http before the address I ve logged in remotely but all of the cameras are just blue or show the word Stop This could be caused by a firewall blocking part of the connection Try temporarily disabling any firewalls you may be have running Norton McAfee ZoneAlarm PCCillin etc If that does not work log in through Internet Explorer and select Install Software from the left hand menu Make sure the Codec checkbox is selected and click Install 26 When playing back recorded video some of the 5 are blank come and This is normal when playing back multiple cameras at once The reason is that by default the cameras only record when motion is detected This is not as noticeable playing back a single since it jumps directly from one recording to the next When playing multiple cameras across a singular timeline however video will come and go for each camera as it is available Dates and Times are missing in playback mode The RealEyes system uses an internal Database to keep track of all of the video it has recorded Occasionally it can lose track of some of the video and will not display it in the Date and Time list You can run the Repair Database Utility to force it to rescan the hard drives and re index all of the video it finds To run
24. of the selected one Display Tab Event list Selects what information should be displayed next to the event times None Number of Frames Clip Length File Size Quad View Change and re order the default cameras that are displayed in Quad View Up to 10 different Quad View configurations can be defined Thumbnail View Frame Interval Set the interval at which frames are displayed in Thumbnail View mode Multi View Change and re order the default cameras displayed in Multi View mode Up to 10 different Multi View configurations can be defined 16 Chapter 4 Video Backup Export 4 1 4 2 Capture Still Image To save still image select the camera the image 15 be taken from and click the Save as Image button to capture current image You will prompted select a location to save to image to and to select what information should be stamped on the image time date etc Save as AVI To save video as a file for playback by media player software such as Windows Media Player click the Save as AVI button 2 A window will appear with a preview of the start time and end time Drag the slider bars to adjust where the video will begin and end Avi View Setting Avi View Setting Start Time 9 26 42 End Time 9 31 42 Set Location C Documents and Settings All ile 20090223092642 z Notrnal 2 Time mene 2 Save as exo M Add digital watermark
25. om of the screen 12 3 4 5 6 12 15 16 1 5 1 6 Audio Audio 15 optional per camera upgrade and may not be present all systems all cameras To listen to audio while in live mode go to Configure gt A V Setting2 gt Wave Out and select the Audio that corresponds to the camera you want to listen to Selecting the Audio Indicator option on this menu will place an audio indicator bar on each camera Recording RealEyes systems record digital video in a loop newest video over oldest so there is never a need to delete anything to free up space In order to maximize the storage capacity video is only recorded when motion is detected 1 6 1 Recording Capacity The number of days the system can store is determined by several factors including the frequency of motion number of cameras and recording settings such as frame rate and resolution Because the frequency of motion greatly affects the overall recording capacity the system should be checked periodically during the first month of service to determine the approximate days of storage it can hold and any adjustments that should be made Cutting down unnecessary or false motion can significantly increase the capacity To determine the approximate recording capacity compare the oldest recorded date against the installation date Once the installation date has been recorded over count the dates available Provided there are no major chan
26. s Multi Host Password Em 4 Edit N Edit 2 Edit 10 4 Edit Te Edit 11 088 Edit 4 Edit 12 48 Edit s M Edit 13 DE 6 8 14 048 Edi 9 Edi 15 0 Edit 89 Edit 16 2 Edit import Emot Camera Setting Deita IF Address User P assward Camera No Command Part Data Audio Port ok _ cancel 24 5 3 Remote Playback To install the Remote Playback software you will need to login to the system through Internet Explorer Select Install Software from the menu on the left and follow the prompts to install the software Once the software is installed you can launch it by selecting Remote ViewLog from the Start menu or by clicking the ViewLog button in the DMMultiView program Select Remote Viewlog Service Enter the IP or Web Address replace Guest with your username enter your password and click Connect The Remote Viewlog program is identical to the Viewlog program on the RealEyes system See Chapter 3 for usage instructions Connect to Remote Viewlog Service IP Address ki Port 5552 Default ID Guest Password Seve Password Host Type r Add curent entry io Address book under nis group Address book 25 Chapter 6 Troubleshooting FAQ General Connection Issues Read First The ability to remotely connect to your RealEyes system is dependent upon access to rel
27. t with another device such as a lamp or radio 27 keep getting error message what does it mean PWD Error This is a password error indicating that the username and or password you entered was not valid The password is case sensitive make sure Caps Lock is not on and double check the spelling DirectDraw Create Overly Failed This affects the ability of the system to enter full screen mode and is generally caused when conflicting program is running during system startup It does not affect recording or remote viewing and is usually cleared up by a system reboot Recycle Empty This usually means that the storage drive has failed Contact tech support immediately Cannot connect to server This error occurs whenever the remote viewer is unable to connect to the RealEyes system This is most often due to firewall blocking the connection Temporarily disable any firewalls you may have on Norton McAfee ZoneAlarm PCCillin etc and try again If you continue to have trouble check with your Network Administrator the connection may be blocked by a network firewall 28
28. the utility you must first login to the system and completely exit the Surveillance Software Go to Start gt All Programs gt Surveillance gt Repair Database Utility You will be prompted to enter your username and password Select which cameras you want to re index and select Use Default Path when prompted The scan will take anywhere from q few seconds to several minutes to complete Once it has completed go to Start gt All Programs gt Surveillance gt Surveillance System to restart the Surveillance Software Any video that was found will now be available in playback mode If the video is still missing it has already been recorded over The RealEyes System will not turn on or the monitor displays No Signal If the system appears to be on lights are on or you can hear it running but the monitor is completely black or displays No Signal make sure that all cables in the back are plugged in securely Press the power button on the front of the system once and give it 1 2 minutes to shut off If it has not shut off after a couple of minutes hold the power button down until it shuts off 10 15 seconds Turn the system back on If the system does not appear to have any power make sure the master power switch the rocker switch next to the power cord is set to If the system is plugged into a power strip try plugging it directly into the wall even if everything else on the power strip is working If possible check the outle
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