Genius Vision Rapid Answerer I want to confirm if camera X model Y
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1. Secondly check ONVIF camera matrix ONVIF matrix can be found here Does your software support XXX camera How can get the video stream See also e Does your software support XXX camera How can get the video stream e see a camera VendorX ModelY is listed as supported camera on your official website Can you quarantee the compatibility e Can you add support to camera VendorX ModelY Can use PTZ function on Foscam No it s not currently supported nor is audio for Foscam Not all Foscam models are supported only M JPEG series Can you confirm that your software is compatible with camera VendorX ModelY Please refer to following FAQ entries e Can you confirm that your software conforms to a particular technical technical or bidding specification e Does your software support XXX camera How can get the video stream How to use PTZ function on camera VendorX ModelY First of all you have to verify and ensure the camera PTZ is functioning well through other means If the outcome is positive then connect it to our software and select appropriate driver This example will take Axis as an example each driver will be slightly different You need to find UsePTZ option and enable it Channel CH_005 AREE Description Default Based On Record Video Audio a m loff gt Interval of I O polling in second s Video profile Rotation Image flip mirror or rotation VideoCodec Vid2. This is answered in FAQ If one decide to upgrade Professional license to Intelligent does one pay only difference or full price This is answered in FAQ See also e want to do some business with you e Help me understand your product e Can really use your software freely on my purpose have a problem with video The image is only partially displayed Bottom of image is corrupted This is a RTSP PacketBufSize issue Refer to this FAQ entry can t see any video Please make sure your camera is compatible according to this FAQ entry The video doesn t look right as it should be You may be encountering video compatibility related issue Refer to this FAQ entry If the camera uses RTSP to stream video try to adjust the value of Video Setupb gt RTSP gt StreamUseTCP Sometimes it helps I m using FosCam and cannot see video This is answered in FAQ entry See also e have a problem using the software help e have a problem can you assist me remotely have a project with some special requirement Firstly check our Consultant Services If you want to hire us with some high profile project check htto geniusvision net consultancy html for more details Can you integrate with POS or Access Control systems Please refer to SDK for more information Here we compiled a list of project FAQ e Can you do some kind of software modification e Can you confirm that your software is compatible with camera VendorX Mo
3. help I m receiving error when using PayPal to buy your license but my credit card is fine and can be used elsewhere Can you explain have a problem using the software help Genius Vision Rapid Answerer I m here to answer your questions about Genius Vision NVR immediately without waiting Select your question below If none of the following fit your question you can always contact us through http geniusvision net contact us html What is your question related e want to confirm if camera X model Y is supported want to know price information have a problem with video have a project with some special requirement have a user operation question help Help me understand your product want to do some business with you Can really use your software freely on my purpose saw error code on the NVR software help My system crashed help have a problem using the software help have a problem can you assist me remotely PayPal FAQ for Genius Vision Online Purchase I want to confirm if camera X model Y is supported Hint You may want to read System Integrator s Manual thoroughly Now you can check Community Platform Community Platform is an initiative to improve global IP camera compatibility By sharing IP camera connectivity information you can contribute to the IP video community to help eveyone connecting to the same type of camera you re using You also benefit from the knowledge shared by others
4. some kind of customization for my project Does your software support license plate recognition LPR or face recognition Can your software support large projects 10 000 cameras or not Displaying a lot of cameras eats up 100 of CPU power What can do have a user operation question help How to change admin user password Can use motion detection without having to acknowledge alarm each time Can use Gmail Yahoo or Hotmail to receive trigger policy notification Help me understand your product Demo Video User Documentation Pricing What are the differences between Lite Edition and Commercial Edition What are the differences among Commercial Community and Lite Editions What s the license restrictions of the Community Edition Is it really free want to understand more about NVR Lite Edition If you are a professional system integrator we have compiled some document for you More questions want to do some business with you want to rebrand your product How to proceed want to be your distributor reseller who get significant discount How to proceed Do you have a brand neutral version of software see a promising market of XXX but need you to modify your software a bit Can you do it PayPal FAQ for Genius Vision Online Purchase Can you issue separate commercial invoice for my PayPal purchase I m not receiving what have purchased in my Email inbox I m receiving PayPal error code 10486 when purchasing
5. Genius Vision Rapid Answerer want to confirm if camera X model Y is supported Now you can check Community Platform Secondly check ONVIF camera matrix Does your software support XXX camera How can get the video stream Can use PTZ function on Foscam Can you confirm that your software is compatible with camera VendorX ModelY How to use PTZ function on camera VendorX ModelY want to know price information Generic pricing Volume distributor Hybrid capture card Is the software license fee one time or annual What form of online payment method is accepted have more than 16 cameras Do purchase all license or only the number after 16 cameras What are the differences among Commercial Community and Lite Editions Can a multi channel license code to be installed on different PCs Can mix Professional license and Intelligent license on the same PC If one decide to upgrade Professional license to Intelligent does one pay only difference or full price have a problem with video The image is only partially displayed Bottom of image is corrupted can t see any video The video doesn t look right as it should be I m using FosCam and cannot see video have a project with some special requirement Firstly check our Consultant Services Can you integrate with POS or Access Control systems Here we compiled a list of project FAQ Can you confirm that your software conforms to a particular technical or bidding specification need
6. delY e l have a CCTV system with components A B C D E combined with your software can you make sure it will work e have a system with components A B C Can you suggest how to choose components D E F that will work with A B C properly need a system with requirements A B C D E Can you please design such a system for me have some very specific needs for requirements A B C D E Can your software be tuned to fulfill those all Can you help to build system architecture for projects have N cameras installed in M network with R router accessed by P computers Can your software work well with all these Does your NVR support a large number of cameras We are looking for a special software solution with requirement A B C D E Can you do it Can you confirm that your software conforms to a particular technical or bidding specification This question is answered at FAQ need some kind of customization for my project This topic is discussed in this article Does your software support license plate recognition LPR or face recognition This topic is answered in FAQ Can your software support large projects 10 000 cameras or not This question is answered at FAQ Displaying a lot of cameras eats up 100 of CPU power What can do This question is answered at this technical article have a user operation question help Genius Vision NVR is a high complexity professional system For us to reply an user operation quest
7. eo codec Resolution V 1280x720 1280x720 Video resolution VideoCodec Video codec Resolution Video resolution See also can t use FunctionZ on VendorX ModelY camera Help Can you add support to FunctionZ to camera VendorX ModelY can t use PTZ on VendorX ModelY camera Help can t use FunctionZ on VendorxX ModelY camera Help I want to know price information Generic pricing The best way to get price information if go to http geniusvision net now to buy htm Volume distributor If you are a volume distributor please fill out sales inquiry form to let us know a bit more about you Hybrid capture card If you are interested in Hybrid capture card we also require you to fill out sales inquiry form Please be advised Hybrid capture card is available only to security professionals not for home users Is the software license fee one time or annual This is answered in FAQ What form of online payment method is accepted Currently we only accept PayPal but PayPal supports various types of credit card have more than 16 cameras Do purchase all license or only the number after 16 cameras This is answered in here What are the differences among Commercial Community and Lite Editions This question is answered at FAQ Can a multi channel license code to be installed on different PCs This is answered in FAQ Can mix Professional license and Intelligent license on the same PC
8. get the expected result please read this article to understand how to properly report a software problem and please make sure you encountered the same problem on at least two or more different environments Thank you for your understanding P S Please understand we have a very tight time budget on R amp D staff before receiving license fee payments from you It s best that you could spend some time and try to figure out some of the answers by yourself to avoid exhaustion of your own pre sales credit See also have a problem with video Why am not getting a response have a user operation question help My system crashed help saw error code on the NVR software help Will you fix the problems encountered after pay
9. hat s the license restrictions of the Community Edition Is it really free This question is answered at FAQ or refer to Can really use your software freely on my purpose want to understand more about NVR Lite Edition Please refer to NVR Lite Edition FAQ If you are a professional system integrator we have compiled some document for you e System Integrator s Documentations More questions Try our Rapid Answerer I want to do some business with you want to rebrand your product How to proceed Please fill out your sales inquiry form and let us know a bit about you to our business http geniusvision net how to buy sales inquiry html want to be your distributor reseller who get significant discount How to proceed Please fill out your sales inquiry form and let us know a bit about you to our business http geniusvision net how to buy sales inquiry html Do you have a brand neutral version of software Our NVR Lite Edition does not have apparent branding on the software GUI Understand more at NVR Lite Edition FAQ see a promising market of XXX but need you to modify your software a bit Can you do it This is answered in FAQ and technical article PayPal FAQ for Genius Vision Online Purchase Can you issue separate commercial invoice for my PayPal purchase All financial matters about PayPal order is handled by PayPal You should ask PayPal for such invoice As we are supplier we do not have a copy of your
10. invoice and you must login to your PayPal account to obtain such invoice I m not receiving what have purchased in my Email inbox PayPal does not allow automatic payment receiver to obtain payer s personal information such as Email so the purchased license code is provided immediately after purchase in the same browser window You should follow the instruction to save or print the code manually before you close that window If you didn t save or print the code please contact us with your purchase information and allow delay for human processing Please do not file PayPal dispute over such cases as doing so may disqualify you from future purchase I m receiving PayPal error code 10486 when purchasing help As all financial matters are handled by PayPal you should consult PayPal for the cause of error For this particular error we have looked up the PayPal knowledge link for you as follows e https developer paypal com docs classic express checkout ht_ec_fundingfailure10486 I m receiving error when using PayPal to buy your license but my credit card is fine and can be used elsewhere Can you explain As all financial matters are handled by PayPal you should consult PayPal for the cause of error Please note that because every credit card has different commercial terms for purchase different items types amount or locations we cannot tell you exactly why the purchase has failed Successful purchase elsewhere does not mean successfu
11. ion we require user to go through all documentations and this FAQ document available before asking an operation question If the documentation isn t clear or you can t find documentation please let us know by pointing out the exact point under discussion Thank you for your patience See also e have a problem using the software help e Do you provide free one to one tutor session service e Why am not getting a response How to change admin user password Please refer to User s manual Adding a user Can use motion detection without having to acknowledge alarm each time Yes You can do so by adjusting the ActivityAlarm value in Camera Video Setup Can use Gmail Yahoo or Hotmail to receive trigger policy notification This question is answered in FAQ Help me understand your product Demo Video Firstly you can check out demo video at https www youtube com playlist list PL626196706FFOFB38 User Documentation Secondly all our product documentation is available at http geniusvision net documentation htm Pricing Thirdly general pricing information can be looked up at http geniusvision net how to buy html or want to know price information What are the differences between Lite Edition and Commercial Edition This question is answered at bottom of the page htip geniusvision net nvr lite htm What are the differences among Commercial Community and Lite Editions This question is answered at FAQ W
12. l purchase everywhere It s up to PayPal and your credit card issuer to determine if you are eligible for a certain type of transaction We are using a new type of PayPal transaction called digital goods meaning that when you pay you will not receive physical goods It s possible that some credit card issuers do not allow this type of purchase From PayPal s official website it can also be one of the following reasons e The billing address associated with the financial Instrument could not be confirmed e The transaction exceeds the card limit e The transaction was denied by the card issuer have a problem using the software help If you encounter problems using our software and that you require technical assistance from us please don t just use plain description to contact us Plain description usually offer insufficient or partial information It s not efficient for us to respond to such inquiry The back and forth Emailing would introduce significant management cost that we simply cannot afford mean we all have to work cost effectively don t we For any possible technical assistance detailed operation steps screenshots and or screen video recording should be provided and organized in a way that is easy to understand The more accurate data provided the more likely we will dispatch human resource to investigate the problem If you think there is something wrong with the software that you have operated correctly but did not
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