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Synapse™ User`s Guide - Vtp

1. Voicemail 154 Synapse User s Guide Personal Voicemail Remote Operations Remote access allows you to listen to Personal Messages or change the recorded greeting when you are away from work Follow the voice prompts and press the appropriate Dial Pad keys to navigate through the system The voice prompts in a menu list are repeated three times with a 5 second pause between After three times with no action the voice says Goodbye and the remote call is disconnected Listening to the time date stamp information of a message does not count as listening to the message If you access the Voicemail through remote access and skip to another message while the time or date is playing the message is still considered new Q You cannot remotely access Group Mailboxes NOTE To access Voicemail remotely 1 Dial your company phone number 2 After the call is answered enter your extension number 3 Immediately press the star twice You will hear Enter your access code followed by the pound sign 4 Enter your user password if you have created one then enter pound to listen to your messages Even if you have not created a password you must still enter the pound after entering nothing for your password See To access Voicemail remotely listen to messages on page 156 You need to get to your Personal Mailbox to access your messages remotely If Call Forward All or Call Forward No Answe
2. Q The system does not check for duplicate entries Personal Entry Fh NOTE First Name Mary Williams Last Name Phone 9 1 888 722 7702 Use dial pad to enter letters Figure 123 Personal Entry Screen Accessing Items in Lists 114 Deleting Redial Entries Synapse User s Guide You can delete a single Redial entry from the Redial list or all Redial entries Ensure the entry you wish to delete is highlighted To delete a single entry Redial Di Mary Williams 9 1 888 722 7702 Wanda Peters Unknow n Caller 9 1 533 555 0124 Charlie Johnson 9 1 788 555 0139 To call press SELECT or Call Delete Figure 124 Redial List 1 of 2 Press REDIAL to access the Redial list as shown in Figure 124 Press the A or 7 Navigation key until the desired entry is highlighted Press WH The next entry in the list is highlighted Press CANCEL to exit the Redial list To do this with the Cordless Handset see To delete entries from the Redial list on page 126 To delete all Redial entries Redial 1 12 KPA ia Mary Williams 9 1 888 722 7702 Wanda Peters Unknow n Caller 9 1 533 555 0124 Charlie Johnson 9 1 788 555 0139 To call press SELECT or Call Details DelAll Figure 125 Redial List 2 of 2 Accessing Items in Lists Press REDIAL to access the Redial list as shown in Figure 124 Press AERA to display the soft key as sho
3. Voicemail 144 Synapse User s Guide To play all new Personal Messages 1 Open your new Personal Messages list as shown in Figure 174 on page 144 New Messages T 1 2 ES Graham Bell ISS 2 Press QEG to display the screen shown in Figure 176 4 232 555 0176 P Private 8 05a 3 To play all new messages press aiki displays The screen shown in Figure 177 m The system starts with the oldest and ends with the most recent There is a short beep between messages The NEW tag appears on messages that are being played for the first time Press for next or ai for previous message Fw dMsg Figure 176 Play All Messages m Press to pause message playback Press or to jump back or forward in 8 second increments Messages 1 3 m Press the 7 or Navigation key to skip to the previous or next message Graham Bell NEW 232 555 0176 10 17a Duration 0 24 Time Remaining 0 14 m Press CANCEL to cancel playback and leave the highlight on the last played LL message f all messages play without interruption you return to the Messages list with the highlight on the last played message Press F for next or i for previous message Figure 177 Message Playback Voicemail 145 Synapse User s Guide To play old and new Personal Messages Messages v i Graham Bell 232 555 0176 gt Private Mary Williams Press F for next or
4. 1 Do one of the following to go off hook to hear the dial tone from Idle mode m Lift the corded handset m Press SPEAKER or HEADSET m Press an available Call Appearance key located on the right side of the display 2 Enter the number you want to dial Enter the digit 9 before the phone number to dial an outside number as shown in Figure 247 m Hyphens are automatically inserted except when 9 is followed by a O for an outgoing international call When you dial more digits than can be displayed the digits move to the left so that the most recently dialed digits can be seen Three dots appear to the left of the dialed numbers to indicate that the earliest digits are no longer visible The Active Call screen displays as shown in Figure 248 Q When the active call begins the soft keys change to a new set of options NOTE To do this with the Cordless Handset see Handset Live Dialing on page 190 185 Synapse User s Guide Making a Call from a List To make a call from a list 1 Access the desired list entry See Accessing Items in Lists on page 104 Directory nae 1 48 BS ABC Accountants Personal For example press DIRECTORY The Directory screen displays as shown in 9 503 555 0194 Figure 249 Amy Lee 203 Angeia varin ar aa 2 Press the A or 7 Navigation key until the desired entry is highlighted Barry Crick 9 1 322 555 0127 Charlie Johnson 9 1 888 883 2445 EE
5. Synapse User s Guide CONTENTS fel be One ene NE ERT ECE NT EE Te STR ea E OER E ETN Te ee TR en eee em mane Ty Ne ee re 11 TR A E E AEA 12 ToL OE a eas senen naan enna aamenewe 14 Deskset and Optional Cordless Handset Menu NOVI ATION cspascsssccssssinscdscassscntexsoasnesdsancaiescnissnsnsonsssnnandanvissancsnancissssdesansiedebediansasensnacpesasavavanetiense 15 AROR LO AmE A O A AEE 15 E E EAE EE AEAEE EAA A 16 OTA E E anara E E N EA EA 19 Porote G 2 a r 19 DoR er S E i A anna aeAnaeatdnnnn 20 DOR O S O EE i neiaaeiedip acini ania 21 Do ksero Seren SOn NENE aa EEA EEN ERENT R AEA 21 tice E ERN AA NEE AOON E NOAE AE NENNE AONE ENEA A A EAN 22 Do E o E a pel saccades edd psn ngdneeneaaale Zs Bee ec We UPN le ero ep E EO Seen en een mane n EET a CST arene m Ce E mene rere Mt wenn nart ar Ter 24 Deskset Call Appearance Operation mednicencnenaie cnc nnneaiieenedima mene 25 Ee re aerate erence AEE aera 26 Deskset Caul Appearance LEDS aeisi a i ai e eiaa i EA A A iai 26 e AT 2 1 a E E Ce ren rei tin enere Seeman te er ertiar on ner amy Narre yt ere 27 besor DaF EN a 28 DoT EON O a TE N a eke ae ese tc eine anaes 29 Bee POUN oto TOO aaa Aa AE EAEE Aaa 29 Uong the ey Dearer PRONE u a E 30 TEE R S N a ensniecsaprecasiaie incites i naeena reid auntie naan anenR ay atbeet in 30 UDG a S11 2 La 8 DONO en mee etme een es Men sEetnnOn py ere ann enter tee PER en Renn or Por nmr R Nn Noer InemET Oy SNOT Martane ner Minny eirceNT Rg ere arnt
6. Table 9 Deskset Menu User Settings Example Screen Function Submenu 1 Current Greeting Pre Set Primary User Settings Fah Alternate 1 Greetings Primary 2 Play Rec Primary Greeting 2 Call Forward All Mailbox 3 Play Rec Alternate Greeting 4 Play Pre Set Greeting 1 Greetings on page 73 3 Auto Answer 4 Voicemail Memory 2 Call Forward All and Call Call Fwd All Target Mailbox Phone 5 Name Recording Forward No Answer on page 75 Ext Use ora to scroll then press Quick y to Mailbox SELECT or press 1 7 Dial to Phone to Ext 3 Automatic Answering on page 80 Auto Answer Disabled Enabled Delay 0 45 sec 4 Voicemail Memory on page 81 Shows remaining minutes left in Voicemail 5 Name Recording on page 82 1 Play Rec Personal Name 2 Delete Personal Name 6 Handset Registering an Optional 1 Handset Registered Not Cordless Handset on page 87 Registered 2 Headset Registered Not Registered Figure 52 User Settings Menu 7 Handset Headset Cordless 1 Set Change User Password Accessory Registration and 2 Clear User Password Deregistration Issues on page 92 Settings T1 a 4 Synapse User s Guide To display the User Settings menu Press MENU and then 2 to display the User Settings menu shown in Figure 53 User Settings Fs 1 Greetings Primary If you have set a user password the
7. 07 10 i ele Graham Bell 4 232 555 0176 NEW I Feb 23 9 55a Mary Williams 10 01a UNKNOWN Jan 14 Figure 135 Call Log Accessing Items in Lists 1 From the Idle screen press WAI to display the screen shown in Figure 135 OR To access the Call Log when the phone is not idle press OPTIONS and then scroll down to Call Log and press SELECT Press the A or 7 Navigation key to scroll to the desired Call Log entry You have the following options Press SELECT or PHONE to dial out the selected highlighted number in the Call Log If you are accessing the Call Log from Idle mode pressing SPEAKER also dials out the selected number Call Log entries may not be in the proper format for dialing In some areas you need to remove the area code or add or remove a 1 Press the lt j or gt Navigation key to step through the dialing options m Press to delete the selected entry To do this with the Deskset see To access the Call Log list on page 107 121 Synapse User s Guide Handset Cordless Handset Extension List You can access the Extension list illustrated in Figure 136 from Idle Live Dialing Transfer and Conference Setup modes EXTENSION lt j Highlighted Extension number position quantity of extensions First and Last Name if available Amy Lee 50 50 maximum and Extension number 203 Douglas Lewis Edgar Williams Gary Keys lt Press to exit the Extensio
8. e SA a a Fics or SELECT to dial the highlighted number The Deskset dials the number and the Active Call screen displays as shown in Figure 250 Use or sh to scroll or use dial pad Gan Except for the Call Log the phone numbers are dialed as they appear in the NOTE lists A 9 must precede outside phone numbers A 9 is automatically added Figure 249 Directory when you dial from the Call Log 12 30PM_ Thu Feb 23 2008 Graham Bell 9 1 232 555 0176 2 51 Tl a Figure 250 Active Call Outgoing Calls 186 Synapse User s Guide Handset Make a Call with the Cordless Handset You can also make calls with the optional SB67040 Cordless Handset m Handset Active Call Screen on page 188 m Handset Predialing on page 189 m Handset Live Dialing on page 190 Outgoing Calls 187 Synapse User s Guide Handset Active Call Screen The Active Call screen as shown in Figure 251 displays while you are on a call 12 30p Feb 23 HD Phone number _ _ amp __ 9 1 232 555 0176 Call timer _ 00 12 ON A CALLE Press to transfer the call gt gt 2 lt a Press to conference the call Figure 251 Active Call Screen Outgoing Calls 188 Synapse User s Guide Handset Predialing You can dial a phone number before pressing PHONE or SPEAKER Pressing a Dial Pad key in these cases initiates the Predial mode In th
9. Ensure that the line LED is solid red before plugging in the PSTN line When unplugging the line wait two full seconds for the LED to turn red before plugging it back in After recording a prompt for an Auto Attendant menu or for the Hold Announcement hang up the extension before pressing Save Recording in the WebuUI Choose an extension that is not set up to automatically forward calls 4 Symptom Synapse User s Guide Probable Cause Corrective Action Internet connection or access to the local network on my computer does not work after installing the Deskset My PC is slower now that have connected it to the LAN through the Deskset My PC which is connected to the LAN through the Deskset briefly loses its network connection Device does not connect with other Synapse devices Troubleshooting The Ethernet cords are not installed correctly A computer connected through the Deskset will be limited to 100 Mbits s For PCs connected to the LAN through Desksets disruption to the Deskset operation affects the PC For example when the Deskset restarts possibly due to a software upgrade the connection to the LAN will be temporarily lost Device has previous data and settings that are now inconsistent with current system settings 253 Check that the Ethernet cord from the computer is plugged into the Deskset port labeled PC A second Ethernet cord should be plugged into t
10. Use orah to move highlight Quick y Use 4 or F to cycle through options Dial You cannot delete or record over the Pre Set greeting Figure 55 Message Greetings 2 Stew to save the greeting The system checks to see if the selected User Settings greeting has been recorded Greeting not recorded If the greeting has been recorded you return to the User Settings menu shown in Figure 53 on page 72 Pre Set greeting will be used instead If a greeting has not been recorded the screen shown in Figure 56 appears and the Pre Set greeting is used Press 4 to play the Pre Set greeting Use or lm to scroll then press Quick y SELECT or press 1 6 Dial Figure 56 No Greeting Settings 3 Recording a Greeting Synapse User s Guide You can record a greeting up to 60 seconds long The procedure for recording a Primary or Alternate greeting is the same To record either a Primary or Alternate greeting Play Rec Greeting Primary Greeting RECORDING Duration 12s Max allow ed 60s E Record for up to one minute Press Quick y Stop when done Dial Figure 57 Play Rec Greeting Play Rec Greeting Primary Greeting Duration 24s Max allow ed 60s lt U Quick Dial Figure 58 Record Greeting Settings 1 Press MENU then 2 and then 1 to display the Message Greetings menu 2 Press either 2 Primary or 3 Alternate to select the
11. s Guide gt DIRECTORY The Synapse system provides three Directory lists The system defaults to displaying entries from all three lists when you press DIRECTORY or you press DIR on the optional SB67040 Cordless Handset See To view the Directory on page 130 to learn how you can limit this display to one of the three lists y rom Personal You can add edit and delete up to 50 entries in this Personal directory from the Deskset or the WebUI referred to as Extension Directory on the WebuUI These entries are available only at your extension i System This public directory is created and maintained by the system administrator You can sort and view this directory of up to 100 entries but you cannot modify it 7 Extension This is a list of all extensions in the system up to 50 entries It contains the Display Names that the administrator entered and the extension number of each Directory kd 1 48 ES Deskset You can view and sort this directory but you cannot modify it ABC Accountants Personal Wy tet 1 9 503 555 0194 d Using the Directory on page 129 Any Lee 203 e Viewing Directory Entries on page 130 Angela Martin 9 1 732 555 7318 e Creating a New Personal List Entry on page 132 Davis Caterer 9 1 317 555 0129 Charlie Johnson 9 1 888 883 2445 e Editing a Personal List Entry on page 133 David Carter 9 1 443 555 0625 Use F orah to scro
12. 1 All Extensions 2 Accounts 3 Design 4 Documentation 5 Management 6 Warehouse Use or im to scroll then press Quick y SELECT or press digit Dial Figure 322 Overhead Paging Zone Paging Warehouse Press EndPage when done Figure 323 Paging Paging 1 as shown in Figure 319 on page 232 then From Idle or from a held call press It may be necessary to first press EEA from Idle or to press EGRE ingens from Hold The paging zones screen displays as shown in Figure 322 Select the appropriate zone J The system displays the Page screen as shown in Figure 323 Wait for feedback from your paging system then speak into the speakerphone or pick up the corded handset to speak When finished press AlE hang up the handset or press SPEAKER You return to the Idle screen 234 Synapse User s Guide ATA Multi Zone Overhead Paging If your Synapse system includes an optional multi zone overhead paging OHP system you have an Overhead Paging option in the paging zones list To page using an optional multi zone overhead paging system Paging Zones Fh 1 All Extensions 2 Accounts 3 Design 4 Documentation 5 Management 6 Overhead Paging Use or aim to scroll then press Quick y SELECT or press digit Dial Figure 324 Overhead Paging Zone Overhead Page You may be required to enter additional digits before paging
13. Dynamic Host Configuration Protocol A network protocol that automatically assigns computer IP addresses dial pad The O through 9 and keys on the Deskset and Cordless Handset direct dial Allows callers to directly dial users extension numbers after the Auto Attendant answers Directory A list of names and phone numbers Glossary 328 Synapse User s Guide Display Names The names that the system administrator enters to identify each extension number The Auto Attendant uses these names to assist callers in forwarding calls DND Do Not Disturb A feature that suppresses audible ringing and incoming paging at the Deskset DND ON Wpiski An indicator in the top right corner of the Deskset display that illuminates when you turn on the Do Not Disturb feature DNS Domain Name System server A server that stores the Domain Name System records such as address name server and mail exchanger records for a domain name and responds with answers to queries against its database DSL Digital Subscriber Line High speed Internet service through your telephone line Telephone lines with DSL service require DSL filters to separate the telephone and data signals DTMF Dual Tone Multi Frequency Telephone tones commonly known as touch tone dynamic IP address An IP address that is automatically assigned by the server Emergency Bypass Port The fifth SB67010 PSTN Gateway jack that can provide telephone operation d
14. GREEN and the WebuUI is configured for paging through the AUX OUT jack Single zone OHP on AUX OUT is not working and AUX OUT LED right of the ATA LCD screen is solid RED Troubleshooting Probable Cause Corrective Action The ATA has detected a m Refer to your OHP product documentation for installation cable connected to the AUX and configuration instructions OUT jack There may be a problem with your paging equipment or its configuration The OHP is configured for Verify that your paging equipment is connected to AUX use but no connector is OUT If not connect it or change the OHP configuration detected in the jack in the WebUI if your OHP equipment is intended to be connected to an FXS port See ATA Overhead Paging Overview in the Synapse Administrator s Guide at www telephones att com synapseguides for background and for configuration instructions To isolate OHP related problems connect PC speakers to the AUX OUT jack configured for paging If the page is broadcast through the speakers when paged refer to the documentation that came with your OHP Verify your paging equipment configuration Check to see if the OHP system has settings that need to be adjusted to work with Synapse Refer to your paging equipment documentation or to your VAR 296 gt Symptom Synapse User s Guide Probable Cause Corrective Action Single zone OHP on AUX OUT is not working and the AU
15. Handset Pea FPorsonal Toitena sssaranessia aaa EE 163 Synapse User s Guide a it peso iam cloak och ae E EEEE 166 STi ils a IAD Dic a peener eerere tenn Snyits RORONIOONE erry ee ony rsDMrEN rrnrny ne MesstmRnlrenetiTEe A rr iettrane ment mrrerie nl emnneyey ene ernie ter 167 Pe S ae ie Tk EA T EE pecat ates ain ects nannies A meanest EOI OAA 168 Re Cr A E s lk A EO arama A ONEA A OAN ean ene TANNA OAA adn Renee 169 VOCEL PES n E A LOUE eii AE OE OAA AAT A AOA 1 1 O IB 2 E a en een ten mee NT er anTre nee emer Nee secre rsey ey mry a ener mcinnnry n tater errer ene aerter w yn actrees aerate reer tr 172 rel Tes cigs ae ies LOT ln dy 2 Seems ene on tee ee eee En E E ee maw ES ry REN re nr mre E E TEA Nem ene Neer ewer 173 Handset Accessing the Call Log with the Cordless Handset se00ss0001o0000001ososssetroossseeeesssseeeroossseeressssescroossssesressssssseroossssesresrsssstoossssssresssssseee 175 Hondse r Usno Tho Cal LO eaa E 176 Handseti Famog Missed Callas envi rnn Uren oe SOT on ESE Drie Sere ORO Seo tr tie et Matraya eMC Oe ene ret mre se Onerier Serta reo eee aen nr 177 Handseti Reviewing the Cal 0 ene nee mn ene eee ene e ete evan en een ne sa ee ie aera een ere Ner neem me ete weer rane ene eee 178 Handset Playing Voicemail Messages in the Call Log uuu essscssscscsescssssssesssssscssscncseconcssconcsscsncssssncasccncascascsnssncassancaucancassancsesancassencascaseene 179 Hondsetl ee rt Call Log Te IOS sueri inii
16. Idle Screen 5 When finished press RERE hang up the handset or press SPEAKER You return Paging Zones Fh 1 All Extensions 2 Accounts 3 Design 4 Documentation 5 Management Use or ah to scroll then press Quick y SELECT or press digit Dial Figure 320 Paging Zones Paging to the Idle screen 232 Synapse User s Guide To page all extensions or a paging zone Continued At the extensions being paged Desksets involved in active calls listening to a voicemail message or playing or recording a name or greeting do not receive pages Paging Accounts m Press the VOL or VOL keys to adjust the volume This volume setting affects current and future incoming pages only m Lifting the handset cancels the page EaR E AE NESE m To page with the Cordless Handset see Handset Paging on page 236 Cordless Handsets cannot page separate zones They can only page all Figure 321 Paging a Zone aden OnE NOTE Paging 233 Synapse User s Guide ATA Single Zone Overhead Paging If your Synapse system includes an optional single zone overhead paging OHP system your System Administrator may have set up an overhead paging option in the paging zones list such as for your warehouse The OHP speakers are included when you page All Extensions and they may be included in other paging zones To page using a single zone overhead paging system Paging Zones
17. If your Synapse system includes an optional overhead paging OHP system you may EXT 249 be able to page through loudspeakers If the OHP is a single zone paging system it is niall _ z included when you page All Extensions The single zone OHP may also be included in an individual paging zone if the OHP is a multi zone paging system it is not included when you 5 New Messages Sie Press ok omme hg ress SELECT Calla ieee See ee D E ee aD y ke D page all extensions m Paging on page 232 m ATA Single Zone Overhead Paging on page 234 ATA Multi Zone Overhead Paging on page 235 Paging 231 Synapse User s Guide Paging If your system administrator has set up paging zones you can page all extensions or a zone To page all extensions or a paging zone 1 From Idle or from a held call press aS Shown in Figure 319 It may be 12 30PM Thu Feb 23 2008 ak ae TT necessary to first press WAGAS from idle or to press HAGAE then Unies from EXT 249 Hold John Smith The paging zones screen displays as shown in Figure 320 2 New Missed Calls 2 Select All Extensions or a paging zone 5 New Messages 3 Press QE The system emits a short paging tone and displays the Page Press oral to move highlight then screen as shown in Figure 321 on page 233 press SELECT CallFw d 4 Speak into the speakerphone or pick up the corded handset to speak Figure 319
18. Mailboxes Outside Phone Number Oo Extension Enter the extension a number Auto Answer Settings Delay 5 Seconds Set Password O Outside Phone Number Enter the User Password outside telephone number c To disable call forwarding click the Call Forwarding Off button Cancel Figure 35 WebUI Basic Settings Part 2 m You can set Auto Answer to arrange for your Deskset to automatically answer calls by turning on the speakerphone or the Cordless Headset after a specified time Set the delay here and turn the feature on or off from the Deskset menus See Auto Answering on page 200 Create a password or change it in the User Password field This password is also used for accessing Voicemail and settings on the Deskset and on the WebuUI 2 Click Apply to accept your changes Web Interface 58 Synapse User s Guide Extension Directory To add an entry to the Extension Directory Directory List for Extension 201 Add New Entry Delete Selected Entries Sort By Last Name Figure 36 Extension Directory Add Extension Directory List Entry First Name Davis Last Name Carterer Phone Number 9 1 317 555 0129 For outside phone numbers enter a 9 first Apply Cancel Figure 37 Add Extension Directory List Screen Web Interface 59 Your administrator can create a System Director
19. Mondsee ti Arma tes NTS T E SE NN Mean RL en On te mes one eae nnn nee MeN On MO ee eR 217 WE la s crea Se Bb ti A EANA AE E mean titer Me rtn ee AAAA Newent sate ane rmnT TaN tern nar an 218 Pondseti Ton a I AAEN ETEN TATTO Tete Malis r ees MeN mae TEN Mirtle erie teint ir 219 Handseti Tons emni toan Een iesea EAEE REEE 219 Handset Transferring to an Outside NUMDbeTr ennseesesosossecoesssssorosssseoreesssseserossssssreossssseeoossssssteosssserorsssseesressssssstroosssssstrosssserorssssesrrossseseee 220 Se T A A E A A A A A T 221 Handset Placing a Conference Call on Hold ssnnn esesss0ss00oessssscoosssssseeesssseeeeoosssseeeesssssseroossseseesssseseroossssssressssssstrossssssserosssssrrorsssssresssssssee 222 Handset Ending 2 Confronta Callesen aE AA E 223 Handset FHancong Hoti Cal armoiroananuana ANOA 224 Handset AA CO a A ENAA 226 Synapse User s Guide maS e Pa TE 1 coves acacia sieeasonrecseceeeciediad A OAOA 227 Pamina ani ACINO Or RHE E Mcse A a a Nartereres heme inte reer T 227 Handset Retrieving a Parked Call From Any Extemsion scsscsscsscsscsscssssssssorssoscssssscssssscssorscssosseesonsonseosnssorecssoscossonecssoscnesonscssessees 228 Handseti Using a Corded A ssascvcesancsssesiricvsnsesterestanesceesarind estebunstasedtsasianatensesteeertinetanempdinesancolaneinauenibasinadddinepdstaainisinmeaetasatelen 229 Ca PT T G I a 2 ca mn eee RE UU NE rey fee nO nee UNO Tren ATENEO tee Om REO NTCE RCT ee
20. Pause Play 4 Replay Group Mailbox T Rewind 9 Fast Forward Follow the voice prompts Press the 6 Skip to next 3 Delete follow ing digits during playback 5 Play Options Return to Menu 1 Pause Play 4 Replay 7 Rew ind 9 Fast Forw ard 3 When you are finished press Eig hang up the handset or if the speakerphone 6 Skip to next 3 Delete is on press SPEAKER to end the session 5 Play Options Return to Menu Press EXIT when you are done Figure 198 Group Mailbox Instructions Voicemail 153 Synapse User s Guide To play a Group Mailbox message Continued EEE EE If you receive an incoming call while playing Group Mailbox Voicemail the 1 New 6 Old Personal incoming call appears on the Deskset screen accompanied by a call waiting NOTE tone Message playback is not interrupted FULL Sales lt 5 Min Support The optional Cordless Handset does not support the Group Mailbox feature The New Messages notification on the Handset displays only the new message count from the Personal Mailbox Group Mailbox subscribers with a Cordless Handset may notice that the New Message counts on the Deskset ee ee and Cordless Handset do not match press SELECT Dial Figure 199 Full Group Mailboxes When Group Mailboxes are nearly full lt 5 Min appears and when they are full Full appears next to that Group Mailbox as shown in Figure 199 Delete messages to make more room
21. To activate Do Not Disturb DND or Call Forward All press or IRE on the Deskset while in Idle mode Synapse User s Guide Symptom Probable Cause Corrective Action Poor audio quality Speech is The Handset is almost out of mm You may be close to being out of range Try moving closer cutting out range or is experiencing to the Deskset interference Other electronic products can cause interference with your Handset Try installing the Deskset far away from devices such as televisions microwaves or other cordless devices including other Handsets f the problem persists check audio quality on the Deskset If the Deskset audio quality is poor refer to Deskset Troubleshooting on page 262 or General Troubleshooting on page 249 for solutions My Handset does not receive This feature is not supported The Handset can send a page but not receive one The a company wide page on the Handset page is transmitted to all Desksets in the network Troubleshooting 280 Synapse User s Guide Cordless Headset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section see the Synapse Administrator s Guide at www telephones att com synapseguides Symptom Probable Cause Corrective Action Headset not responding The Headset has lost 1 Disconnect the Cordless Headset battery connection to Deskset 2 Wait three minutes 3 Install the battery again an
22. You can also forward a ringing call to your personal Voicemail by pressing GY2E TD as shown in Figure 202 2730p Feb 23 a EXT 249 John Smith Graham Bell 232 5550176 2 Missed Calls 5 New MSGs Figure 202 Incoming Call Figure 203 Voicemail Notification If a caller leaves a personal Voicemail message the Idle screen displays a New MSGs indication as shown in Figure 203 Once the new message is reviewed in the Voicemail records the Handset updates the Idle screen notification Q Messages left in Group Mailboxes are not displayed on or accessible from the Cordless Handset NOTE Voicemail 159 Synapse User s Guide Handset Retrieving Personal Voicemail To retrieve personal Voicemail Press from the Idle screen shown in Figure 203 on page 159 to retrieve all personal Voicemail The Message Review screen shown in Figure 204 displays WS Sy Nea amp 1 13 Y Graham Bell 232 555 0176 OR When New MSGs is highlighted press SELECT to play new Personal Messages The New Message Review screen displays as shown in Figure 205 i Q If you have created a user password you are prompted to enter it Figure 204 Message NOTE Review 2 You have the following options TA eC amp 1 5 Y Graham Bell 232 555 0176 Press to begin playing the Voicemail See Handset Reviewing Voicemail Records on page 161 Press QU to return to the Idle screen To do this with the Deskset see Personal Message
23. You will know when the Headset is out of range when you press ON OFF and you hear three beeps and no dial tone Synapse User s Guide ATA Troubleshooting For more information about the corrective actions recommended in this troubleshooting section see the Synapse Administrator s Guide at www telephones att com synapseguides ATA General Troubleshooting Symptom Probable Cause Corrective Action ATA does not work at all There is no power to the m Ensure the AC plug is plugged into an electrical outlet not device powered by a wall switch Verify that the AC power outlet has power Plug in a lamp If the lamp won t light contact an electrician or use another power outlet Verify that the DC plug is a 12V 1500mA adapter and plugged into the power jack marked DC 12V onthe front of the ATA ATA screen displays The Ethernet cable is Ensure that one end of the Ethernet cable is plugged into Network Down unplugged the port marked LAN on the front of the ATA and that the other end is plugged into your office LAN Confirm that the Ethernet port light next to the Ethernet port on the ATA is green If it is not unplug the cable and plug it in again m There may be a problem with the office network Check if other network devices such as computers are communicating with the network If not then contact your IT administrator Troubleshooting 286 Symptom Synapse User s Guide Probable Caus
24. a To set or change the password press 1 and follow the steps in To change your password on page 86 Use or to scroll then press Quick y SELECT or press 1 2 Dial m Press 2 to clear your password The confirmation screen shown in Figure 74 displays Figure 73 Password Menu to confirm that you want to clear your password The Password screen displays Once the password has been cleared password entry is no longer necessary for User Settings Voicemail and the WebUI Are you sure you want to clear your User password Press Yes to clear or No to cancel Yes Figure 74 Clear Password Settings 85 Change User Password Synapse User s Guide To change your password Set Change Password Hii Enter Password J Confirm Password Enter up to 6 digits Use the dial pad to enter user password Quick y twice Press Save when done Dial Figure 75 Set Change Password Password Password Saved Keep this password in a safe place Use or lm to scroll then press Quick y SELECT or press 1 2 Dial Figure 76 Password Saved Settings 1 2 4 To accept the change press Press MENU then 2 then 7 and then 1 to access the Set Change Password screen shown in Figure 75 Use the dial pad to enter a password Q Passwords can be up to six digits NOTE m To correct errors press EENH To start over press WHE Press the lt 7 Navi
25. on page 98 Handset Setting the Sounds on page 99 Handset Setting the Cordless Handset to Factory Default on page 102 Handset Viewing the Product ID on page 103 Handset Using the VOLUME key to set the Ringer and Voice Volume on page 100 97 Synapse User s Guide Handset Setting Contrast To adjust the display contrast 1 Display 2 Sounds 3 Restore Default 4 Deregister ol Figure 97 Settings Menu CONTRAST AaBbCcDdeer ii Jr AaBbCcDadeer EXIT Figure 98 Contrast Settings Press OPTIONS then 5 to display the Settings menu shown in Figure 97 Press 1 to display the Contrast screen shown in Figure 98 Press the lt or gt Navigation key to adjust the contrast until the desired level is reached To accept the changes you have made and return to the Settings menu shown in Figure 97 press SUM 98 Synapse User s Guide Handset Setting the Sounds To adjust the sound 1 Display 2 Sounds 3 Restore Default 4 Deregister ol Figure 99 Settings Menu SOUNDS Oe Ringer Volume 43 Figure 100 Sounds Menu Settings Press OPTIONS then 5 to display the Settings menu shown in Figure 99 Press 2 to display the Sounds menu shown in Figure 100 Press the A or 7 Navigation key to cycle through audio options To adjust the ringer volume from O to 6 press the lt j or X Navigation key Decreasing the volume to zero silences the ringer Th
26. 0124 Charlie Johnson 9 1 788 555 0139 To call press SELECT or Call Delete Figure 120 Redial List Redial Details Y KIPA Mary William s 9 1 888 722 7702 8 55a Mon May 23 2008 To call press SELECT or Call Delete Figure 121 Redial Details Accessing Items in Lists 1 Press REDIAL to display the Redial List as shown in Figure 120 m Press the A or 7 Navigation key until the desired entry is highlighted m Press QAGAN then QBEGIES shown in Figure 121 to display details about the highlighted entry as 2 Press CANCEL to exit the Redial list To do this with the Cordless Handset see To access and dial a Redial entry on page 125 113 Synapse User s Guide Storing Redial Entries To store a Redial entry into your Personal list 1 Press REDIAL to access the Redial list as shown in Figure 122 Redial Di Mary Williams 2 Press the 4 or W Navigation key until the desired entry is highlighted 9 1 888 722 7702 Wanda Peters 3 Press Unknow n Caller J The screen shown in Figure 123 displays 9 1 533 555 0124 m The Deskset automatically fills in the name and number if available Charlie Johnson 9 1 788 555 0139 m f necessary edit the name and number Press the lt 7 Navigation key to move To call press SELECT or Call the cursor to the Last Name and Phone entries Delete 4 Figure 122 Redial List SEL to save the entry
27. 2 Page All 2 Press 4 3 Park 4 Parked Calls The Parked Call List appears as shown in Figure 316 i a To retrieve a parked call Figure 315 Retrieve 1 Press the 4 or 7 Navigation key to highlight a parked call from the list shown in Parked Call Figure 316 PARK LIST 2 Press SELECT SPEAKER or PHONE to unpark the selected call and make it an active call 9 604 555 0129 101 David Carter Graham Bell 1 800 555 0176 Robert Brown Figure 316 Parked Call List Call Management 228 Synapse User s Guide Handset Using a Corded Headset You can use a corded headset with the Cordless Handset as shown in Figure 317 To use a corded headset with the Cordless Handset m Lift the rubber flap to insert an optional 2 5 mm corded headset into the jack on the left side of the Cordless Handset m While a corded headset is installed the audio that would normally be handled by the SZ Handset is handled by the corded headset m The Handset returns to normal operation when the corded headset is unplugged Figure 317 Corded Headset Call Management 229 Synapse User s Guide Call Management Using Headsets You can use a corded headset a Cordless Headset or a combination of the two with the Deskset Q You can register an optional TL7600 Cordless Headset directly to your Synapse Deskset There are no wires or cords except for the power cord
28. 250 555 0127 Jan 27 525 555 0142 Jan 22 Robert Brow n Jan 21 Press 4 or for dialing options Quick y Dial Call Figure 230 Deleted Entry Call Log 173 Synapse User s Guide You can delete all entries only when viewing the Call Log list from Idle mode To delete all Call Log entries Graham Bell 4 232 555 0176 P Mary Williams NEW Unknow n Caller NEW 9 55a 198 12 31p 4 23p Jan 27 8 Jan 22 604 555 0153 NEW 250 555 0127 925 555 0142 Press 4 or for dialing options Figure 231 Call Log 1 of 3 Graham Bell q 232 555 0176 Mary Williams Unknow n Caller 604 555 0153 250 555 0127 525 555 0142 9 55a 198 12 31p 4 23p Jan 27 8 Jan 22 Press 4 or for dialing options DAN Figure 232 Call Log 2 of 3 Call Log 1 Press CALL LOG to display the Call Log as shown in Figure 231 2 Press WAEA to cycle the Call Log soft key options to the second set of soft keys as shown in Figure 232 to delete all entries in the Del All Call Log The confirmation screen as shown in Figure 233 displays 3 Press to confirm the deletion All entries disappear and there are no soft keys available as shown in Figure 234 5 Press CANCEL to exit the Call Log To do this with the Cordless Handset see Handset Deleting Call Log Entries on page 180 174 Call Loo Are you sure you want to delete all Call Log entries Press Yes to delete
29. 38 displays during an incoming call as shown in Figure 102 Silent Ring Icon Graham Bell 232 555 0176 Figure 102 Silenced Ringer Settings 100 Synapse User s Guide To adjust the incoming voice volume During an active call or during message playback Press VOLUME gt to increase the incoming voice volume OR Press 4 VOLUME to decrease the incoming voice volume A screen similar to the one shown in Figure 103 displays The example shows the volume set i to 3 There are six volume levels Figure 103 Voice Volume If you are using the speakerphone the speakerphone volume is adjusted Settings 101 Synapse User s Guide Handset Setting the Cordless Handset to Factory Default To reset the Handset to default settings factory defaults Press OPTIONS then 5 to display the Settings menu shown in Figure 104 1 Display Press 3 to display the Restore Default screen shown in 2 Sounds 3 Restore Default 4 Deregister RESTORE DEFAULT Do you want to Figure 105 restore default settings m Press to clear all Handset custom settings ol Press QB to keep current settings Figure 104 Settings Menu Figure 105 Restore Default Settings 102 Synapse User s Guide Handset Viewing the Product ID To view the Product ID PRODUCT ID ID 013DB18C9C Model 67040 SW Version XXXX Registered YES Figure 106 Product ID Settings 1 Press OPTI
30. 732 555 7318 Davis Caterer 9 1 317 555 0129 Figure 161 Delete Confirmation Charlie Johnson 9 1 888 883 2445 David Carter 9 1 443 555 0625 Use F or to scroll or use dial pad for quick search Delete Figure 160 Directory More 2 3 Directory 135 Synapse User s Guide Directory Sort The Directory entries are sorted by first or last names When you use the dial pad to search the system searches for the names in the sort order To sort Directory entries Press DIRECTORY to display the Directory as shown in Figure 162 Directory v E ABC Accountants Personal To sort the entries by last name as shown in Figure 163 press WESKU 9 503 555 0194 Amy Lee 203 To sort the entries by first name as shown in Figure 162 press Wiewua Angela Martin 9 1 732 555 7318 Davis Caterer 9 1 317 555 0129 The Directory stays in the chosen sort order until you change it Charlie Johnson 9 1 888 883 2445 David Carter 9 1 443 555 0625 Use or am to scroll or use dial pad for quick search Figure 162 First Name Sort Directory nae 1 48 BS Accountants ABC Personal 9 503 555 0194 Anders Karl 214 Anderson Lily 9 1 706 555 0132 Appleton Dr 9 1 212 555 0154 Aston Zack 247 Bell Graham 9 800 916 2007 Use or sh to scroll or use dial pad for quick search Figure 163 Last Name Sort Directory 136 Synapse User s Guide Handset Accessing the Directory with
31. AAE PAA A TEN AEAT 198 Synapse User s Guide Br S G N T A NEA EAO a netic aeee gua eda eee enee Aan 199 Fe A 200 Handset Answer a Call with the Cordless Handset iccneseicirniarerorrienaaninnarienernnninanmnmennamiemmamniemaenmumeamanmannans 201 Handset incoming aati eevee itis een eens ewes eno ican EaA 202 Handset A el Se 0G a E E EAE 203 Handset Multiple ncommg Calls ctsszsctuscessncanecasesaptoncotannsuninssinsastoncatenapeeesestancatensasiascrtesnstantaaseresanceiaetandentncstnatienniameaetinninmuantabatolen 204 rE o ATE I 2 E ARRET PEIE NE AEA A IEE OOS OEA IAOEE AE O O NENE EEES ANEA OAI AOE 205 CEEE N ATAA A 206 aa ir ae rat Gy a t ORS AEA AA IE AN OE T I IE EO E ON AAS EEA VII A E O AEE A T TAAT O EOT T 207 T 1 6 ae AR etertert eaten 208 Ran Vy de Gh I ie AE ERE EE Ea 209 TON Se RN NA ends eatraeeie abide keane nanan nena eterno nen an RarNe 209 Hg ig tg ss i Oc AA A 210 Be EELS g s Reena renee em ae tne E A ET Nene Mtoe atta EE evr ma in aan n mann core a 212 Ho am eaea E T ee eee ner mre ae renee ren en ne oe re een ne REsOE nT re ontnte nev un EMU Neen See gece vt emer MN Tee Ntan aren anne ieeerre ey 213 P ec eo E E E AE AE E E E 214 a a a 1 8 EE EA ANE A A A TANT AE AOA EE AAN A A A TAE EEA AAA ASER TTA NENT 215 Handset Call Management Using the Cordless HandSet eooo0eo01o0000000oossse0teesssssctoosnsseeressssssetossssesteossssescrorssssesressssssstoossssssrrosssssrrorsssssrrorsssseree 216
32. Before using this AT amp T product please read Appendix D Important Safety Instructions on page 321 of this guide Please thoroughly read this user s guide for all the feature operations and troubleshooting information necessary to install and operate your new AT amp T product For customer service or product information contact the person who installed your system If your installer is unavailable NOTE Visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada dial 1 888 883 2474 This electronic document must be viewed using Adobe Reader 9 2 or newer You can download the reader free from Adobe at http get adobe com reader The following sections provide instructions for using this guide m Topic Navigation on page 12 m Text Conventions on page 14 m Deskset and Optional Cordless Handset Menu Navigation on page 15 Some illustrations in this document contain very small text that is not intended to be read Sometimes the image is Note Present just to help you find the correct screen in others full size text conveys the intended information Preface 11 Synapse User s Guide Topic Navigation This user s guide allows easy navigation between topics and the ability to return to your original topic Figure 1 illustrates the navigation conventions within the user s guide Synapse User s Guide PREFACE This user s guide provides instructions for using your Synapse te
33. Call Appearance icons show call status The Deskset displays five Call Appearance icons for the five keys allowing you to handle up to five simultaneous calls If a sixth call comes in to a Deskset that call is forwarded to the destination defined by your system administrator If the corded handset corded or Cordless Headset speakerphone or Cordless Handset goes off hook the next available Call Appearance icon changes to show the active call off hook status For information on installing corded or Cordless Headsets see the Synapse System Installation Guide at www telephones att com synapseguides Table 3 describes the available Call Appearance icons Table 3 Deskset Call Appearance Icons Status Status Available Incoming Call Indicates an available Call Appearance Lifting the Indicates an incoming call when there are no other corded handset from the cradle changes a Call calls Appearance icon from available to off hook C Off Hook Ringing Indicates that you have lifted the corded handset Flashes for incoming calls when there are other calls pressed SPEAKER or HEADSET or you are on a This icon also appears when there is an incoming call phone call with no other calls E Predial LA Silenced Ring Indicates that you have pressed at least one Flashes to indicate an ignored incoming call Dial Pad key These numbers are dialed when you go off hook Conference On Hold Indicates a conference call Flashes when the
34. Cause Corrective Action MoH audio is interrupted Hold Announcement is m The Hold Announcement is a feature that repeats a enabled recorded audio clip at regular intervals during MOH See Hold Settings and ATA Music on Hold MoH in the Synapse Administrator s Guide at www telephones att com synapseguides My audio player jack is not Your audio device does not m Use a different audio cable with ends to fit your audio the same size as the supplied have a 3 5mm audio out jack device and the 3 5mm AUX IN jack on the ATA audio cable Troubleshooting 291 Synapse User s Guide ATA Overhead Paging OHP Troubleshooting Symptom Probable Cause Corrective Action Overhead paging OHP is You don t know whether your There are three possible configurations for OHP not working OHP is single or multi zone l l l md whether it meed anr DE e Single zone paging connected to the AUX OUT jack or an Audio Out connection Single zone paging connected to one of the two FXS ports e Multi zone paging connected to one of the two FXS ports Select the appropriate configuration for your specific paging equipment For more information about the different configurations see ATA Overhead Paging Overview in the Synapse Administrator s Guide at www telephones att com synapseguides Refer to your OHP product documentation and the respective troubleshooting section below The paging equipment the jack it is pl
35. Deskset is the operator extension you can set the status of the Auto Attendant To display the Auto Attendant Settings menu Menu Ti 1 Press MENU to display the Menu with a fifth choice as shown in Figure 95 2 Press 5 on the dial pad to display the Auto Attendant Settings screen shown in 2 User Settings Figure 96 Choose one of the five options to set the Auto Attendant s response to 3 Admin Settings incoming calls 4 Deskset Information 5 Auto Attendant Settings Use F ora to scroll then press Quick y m Press 2 to use the Day Menu SELECT or press 1 5 Dial Press 1 to follow the scheduled times m Press 3 to use the Lunch Menu Figure 95 Operator Menu Press 4 to use the Night Menu Auto Attendant Settings kA Press 5 to turn off the Auto Attendant so that incoming calls ring at the 1 Scheduled Set extensions set by the system administrator 2 Day Menu 3 E to select the highlighted Auto Attendant status Set appears next 3 Lunch Menu to the selected status 4 Night Menu 5 Off tae to save the setting Use or lm to scroll or press 1 5 Quick y Press Set then press Save Dial Save Set Figure 96 Auto Attendant Settings Settings 96 Synapse User s Guide Handset Cordless Handset Settings Once the optional Cordless Handset has been registered to the Deskset you can set up the Cordless Handset Settings Handset Setting Contrast
36. LANs and subnets can exchange information Also known as a backbone network or a network backbone Glossary 330 Synapse User s Guide key beep When enabled pressing a key plays a tone LAN Local Area Network A communications network that allows data devices to communicate with each other LCD Liquid Crystal Display The screen that provides instructions and feedback LED Light Emitting Diode A small light on a device that indicates status link loss Occurs when the connection between two RF devices fail such as between the system Deskset and the optional Cordless Headset or Cordless Handset link local address A local address used for network address creation when no external source of network addressing information is available live dial Dialing after the phone is off hook MAC address Media Access Control address A unique identifier assigned to most network adapters or network interface cards that is required for registering your devices main menu Auto Attendant The Auto Attendant messages and actions that are available to callers before the callers take additional actions MDI MDIX Medium Dependent Interface Crossover A computer networking technology MoH Music on Hold Music or other audio that plays to an outside caller that has been placed on hold by a Synapse user multi zone paging Paging through a multi zone overhead paging system The overhead loudspeakers are configured in multiple areas and
37. Ney crer 31 Fe a O a EAE signerede nasa AETA EAE AS 31 Synapse User s Guide Handset SB67040 Cordless Handset Optional a danenimornannnennninnmmaninasncne nin anenioennes 32 Handset Cordless Handset Description essniisipaid iaiia EEan AAU kN aaa T Aaaa aaa 33 Handset Cordless Handset Liquid Crystal Display LCD scsssinssvavacocatussnsnenesiciaasesinincsnatennnshtresnassanseststaeciensvesecseniivsnsiviadeabisansinesasassuonsntedianinaien 35 Handset Cordless Handset LCD Screen Type S essseeeeseoosseeersssssseeresssseereossssseesesssssereosssssterssssestrossssseeresssssserrosssseeroossssssreossssssrersssserrosss 36 Handset Cordioss Hamsor Sont KOY S susaseaniiing aa aaao anaa a 38 Handset Cordless Handset Screen ICONS ecessacstasczesnsiveacscxacttencarenssveseonencetmrasinencstesnstansippanndincdiendenniacnrssnis alee ciehantannnbiatencaladomanitdeniabetensiede 38 Handset Using the Cordless Handset Speakerphone u eecssssesssssssncsesssssccssssessssscsassscsacsscsassucsasssssussussucsucsuccucsacsscsassscsassscsscsucsecsscsessessesees 40 Handset Switching Between Deskset and Cordless Handset ou eessssssssssssssecsessecsessecsessecsessecssssessessssscssecssssucsessecsecsecsecsessecsecssesecaeesseaes 41 Handset To switch a call from Deskset to Handset e n 0s000000000o000000osssssctoossssestosssesceorsnsssetesssssscorsssssssresssssscrorssssserorsssseerrssssserrssss 41 Handset To switch a call from Hand
38. Other Calls 12 30PM Thu Feb 23 2008 h Angela Marti 9 1 732 555 7318 5 01 Graham Bell 232 555 0176 A a a a Transfer Figure 258 Incoming Call with an Existing Call Incoming Calls m When there is an incoming call e The Deskset rings See Sounds on page 69 e When there are no active or held calls an incoming call screen displays as shown in Figure 257 e When there are active or held calls or you are live dialing an incoming call screen displays as shown in Figure 258 The incoming call is highlighted and a flashing bell icon displays next to the call information Graham Bell is the caller in Figure 258 If you are on an active call or live dialing there is a single short ring m Other actions during incoming calls e lf there is more than one incoming call all calls remain in the display until you press EHER e For multiple incoming calls press the corresponding Call Appearance key to answer a call e If you are in Voicemail review pressing or Gr allows message playback to continue To see incoming call notifications on the Cordless Handset see Handset Incoming Call Indication on page 202 ATA If you have an analog telephone such as a conference phone connected via an optional Analog Terminal Adapter ATA Incoming calls will ring If the telephone supports caller ID features any caller ID information will be displayed 194 Synapse User s Guide A
39. Press SELECT when missed calls list highlighted to see a Message Review screen similar to the one shown in Figure 204 on page 160 Once a new Soft Key Labels message Is reviewed the Press the key below to see the Message Review screen of old and notitication On the Idle screen new messages similar to the one shown in Figure 206 on page 161 changes The new message count goes down by one Press the key below to see the entire Call Log See Handset Using the Call Log on page 176 Figure 19 Handset Idle Screen Q There is a brief delay to allow the Handset to update its status after any action taken while the Handset screen is blank note No key presses are recognized during this update process while the screen is blank Overview 35 Synapse User s Guide Handset Cordless Handset LCD Screen Types The Handset provides several types of screens to assist you aS shown in Table 5 Table 5 Cordless Handset The highlighted entry in the Incoming Call screen Screen Types displays name and number if available The other entries display name only DIR ABC Account 9 503 555 0194 Amy Lee Angela Martin Barry Crick List Screen Overview Incoming Call List screens display a name and phone number for each entry A Call Log entry also displays the time called Press the 4 or 7 Navigation key to cycle through entries The left and right arrows on either side of the name i
40. Single zone OHP on FXS is not working Continued Troubleshooting There may be a problem with sm Verify your paging equipment configuration Check to see the paging equipment or its if the OHP system has settings that need to be adjusted setup to work with Synapse Refer to your paging equipment documentation or to your installer There may be a problem with Verify that the paging zone you are paging includes the paging zone setup Overhead Page 301 Synapse User s Guide Symptom Probable Cause Corrective Action Multi Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port this Troubleshooting refers to the ATA front panel FXS LED for the FXS port you are using for the OHP equipment When the equipment is properly installed and everything is configured correctly this is the behavior of these LEDs m OFF There is no paging activity m Flashing GREEN A user has initiated a page Solid GREEN The OHP has answered the page request and the page beep will soon sound if it hasn t already sounded We also use these LEDs to help diagnose problems With multi zone paging Multi zone OHP can not be To page the OHP the user must select the Overhead paging all extensions does paged at the same time as Paging zone from the Deskset Paging Zones selection not does not broadcast over Desksets screen Selecting any other zone will not page the OHP my OHP equipment system even if paging zones did i
41. Voicemail Check your available Voicemail memory You may need to delete some messages to create space None The optional Cordless Handsets do not have access to Group Mailboxes Therefore Group Mailbox messages do not accrue on the Handset Symptom Synapse User s Guide Probable Cause Corrective Action Deskset does not automatically forward a call to another extension Calls dropped Troubleshooting The Call Forward All settings are incorrect Restoring Deskset settings while that extension is in use will cause all calls to be dropped The network is down The Deskset extension was changed during the call 267 Check that Call Forward All is on Giiisiala should appear in the top right corner of the screen while in Idle mode Ensure that a valid extension number has been entered as a destination extension Confirm that the Call Forward All Target is set to KISAS Avoid updating software or restoring Deskset settings when a user is likely to be using the phone Ensure that the Ethernet cable is securely plugged into the network port beneath your Deskset labeled gt and that the other end is plugged into your office LAN Contact your system administrator If changes were made to your extension while you were on a call that call will be dropped Synapse User s Guide Symptom Probable Cause Corrective Action Deskset does not Forwarding to outside phone sm Check
42. When there multiple incoming calls the incoming call screen shown in Figure 268 Figure 267 Incoming Call displays The most recent incoming call is highlighted Press the A or 7 with No Other Calls Navigation key to switch between the calls or press RAD See Ignoring a Call on page 198 l INCOMING E e Other actions during incoming calls Mary Williams Charlie Johnson e lf there is more than one incoming call each remains in the display until you press CES while the call is highlighted Graham Bell 232 555 0176 e If you are in Voicemail review pressing EEG or TAT allows message playback to continue Figure 268 Incoming Call o If the ringer sound is turned off the incoming call screen still appears with an Existing Call Incoming Calls 202 Synapse User s Guide Handset Answer a Call Examples of incoming call screens are shown below Figure 269 shows a call received when the extension is idle Figure 270 shows a call received during an active call Calls received during active calls ring only once Options for a call received while the extension is idle m Press SELECT PHONE or SPEAKER to answer the call Yn en INCOMING amp l l m Press QEN to silence the ringer You can still answer the call Graham Bell 232 555 0176 Press GUE to forward the call to Voicemail Press 4 Volume gt while the Handset is ringing to decrease or increase the Nore linger volume Call screening
43. a valid proof of purchase CONSUMER or you that the product and all accessories provided in the sales package PRODUCT are free from defects in material and workmanship pursuant to the following terms and conditions when installed and used normally and in accordance with the PRODUCT operating instructions This Limited Warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada 2 What will be done if the PRODUCT is not free from defects in materials and workmanship during the Limited Warranty period materially defective PRODUCT During the Limited Warranty period the manufacturer s authorized service representative will repair or replace at the manufacturer s option without charge a materially defective PRODUCT If the manufacturer repairs the PRODUCT they may use new or refurbished replacement parts If the manufacturer chooses to replace the PRODUCT they may replace it with a new or refurbished PRODUCT of the same or similar design The manufacturer will retain the defective parts modules or equipment Repair or replacement of the PRODUCT at the manufacturer s option is your exclusive remedy The manufacturer will return the repaired or replacement PRODUCT to you in working condition You should expect the repair or replacement to take approximately 30 days 3 How long is the Limited Warranty period The Limited Warranty period for the PRODUCT extends for O
44. all entries Press No to cancel Figure 233 Delete Confirmation Call Log N The Call Log is empty Press CANCEL Quick y to exit Dial Figure 234 Empty Call Log Synapse User s Guide Handset Accessing the Call Log with the Cordless Handset You can also access the Call Log with the optional SB67040 Cordless Handset m Using the Call Log on page 167 Managing Missed Calls on page 168 m Handset Reviewing the Call Log on page 178 m Deleting Call Log Entries on page 173 You can display the entire Call Log shown in Figure 235 on page 176 by pressing MAIA You espana can display the missed calls that you have not yet seen by highlighting Missed Calls in the NeW Mil Fob 23 econ Idle screen and pressing SELECT Mary Williams 10 01a This system has a caller ID feature that works with the caller identification service offered through your telephone service provider There is a fee for this service and it might not be available in all areas This telephone can provide information only if both you and the caller are in areas offering caller identification service and if both telephone service providers use compatible equipment NOTE Call Log 175 Synapse User s Guide Handset Using the Call Log The Handset Call Log functions are shown in Figure 235 CALL LOG lt j Current Call Log entry number Left and right arrows indicate Grah Bell total n
45. any cordless accessories To deregister a cordless accessory Cordless Handset Registration Cordless Handset is currently Registered Press DeReg to deregister the Cordless Quick y Handset Figure 83 Handset Registered Cordless Handset Registration Are you sure you want to deregister the Cordless Handset Press Yes to deregister or No to cancel Figure 84 Registration Confirmation Settings 1 Press MENU then 2 and then 6 to display the Cordless Settings menu shown in Figure on page 87 The following procedure describes deregistering the Cordless Handset The process is identical for the Cordless Headset except in Step 2 you press 2 rather than 1 to deregister the Cordless Headset Press 1 to display the Cordless Handset Registration menu shown in Figure 83 I The confirmation message shown in Figure 84 displays Cordless Handset Registration to confirm deregistration Cordless Handset is currently Not Registered The Deskset screen then displays Cordless Handset is currently Not Registered as shown in Figure 85 The REGISTER screen appears on the Cordless Handset as shown Place Cordless Handset in charger in Figure 79 on page 87 The Cordless Press Register to begin process Headset ON OFF light slowly flashes Figure 85 Handset Not Press WRIS The Cordless Settings menu Registered displays 90 Synapse User s Guide Handset Cor
46. by pressing MENU and then 2 to access the User Settings screen Enter user password E m Enter your password and press SELECT To correct errors use the EERS To cancel your changes on that screen press at any time The set will Use dial pad to enter user password Quick y return to the previous screen Press SELECT when done Dial Handset Headset Time out Period Figure 88 Enter User Password For security reasons the registration process on both Deskset and cordless accessory terminates after the time out period of two minutes if registration is not successful If the registration process times out on the cordless accessory the cordless accessory resets itself The Deskset returns to the unregistered cordless accessory startup screen The Handset displays Registration Failed if the process times out f the registration process times out on the Deskset it displays Registration Failed and returns to Idle mode If Cordless Headset registration fails the ON OFF light on the Headset flashes twice every five seconds To reset the Headset remove the Headset from the charger and try the registration process again beginning with Step 1 To register the TL7600 Cordless Headset on page 89 Settings 92 Synapse User s Guide Admin Settings To display the Admin Settings menu 1 Deskset Settings 2 User Settings 3 Admin Settings Q The Admin Settings shown in Figure 89
47. calls that are being dialed or predialed The LEDs and icons indicate the state of each call or potential call Call Deck When there is more than one active call on an optional Cordless Handset each screen in the Call Deck represents and provides access to active and held calls and calls that are being dialed or predialed Display each screen by pressing the A or 7 Navigation key in Idle mode Call Forward All Automatically forward calls before they ring All calls are immediately forwarded to the specified destination Call Forward No Answer Automatically forward unanswered calls to Voicemail an extension or outside phone number call screening Listening to a voicemail message while it is being recorded Cat5 wiring A twisted pair data cable commonly used in offices for computer communication CO Central Office An office to which subscriber home and business lines are connected The central office has switching equipment that can switch calls locally or to long distance carrier phone offices DECT Digital Enhanced Cordless Telecommunication A wireless telephone technology developed specifically for cordless telephones using frequencies between 1 8 and 1 9 Gigahertz DECT communication is resistant to interference from other electronic equipment has longer range and improved battery life default The original product settings deregister To remove the association between a Deskset and a Cordless Handset or Cordless Headset DHCP
48. displays Play Rec Name J The screen changes to display 5 Press to review the recorded name Personal Name Duration 4s Max allow ed 10s _ amp E__ Sd Quick Dial Figure 70 Recording Complete Settings 83 Synapse User s Guide To delete a personal name Name Recording ah 1 Play Rec Personal Name 2 Delete Personal Name Use orah to move highlight Quick y Use or F to cycle through options Dial Figure 71 Name Recording Are you sure you want to delete your recorded name Press Yes to delete or No to cancel Figure 72 Name Delete Confirmation Settings Press MENU then 2 and then 5 to display the Name Recording menu shown in Figure 71 Press 2 to delete the personal name A Confirmation screen displays as shown in Figure 72 Press j to confirm 84 Synapse User s Guide Password The User Settings menu contains seven entries To view the Password entry press the 7 Navigation key These note Settings can also be controlled at the WebuUI To access the Password function If you create a password you will need to enter it before accessing User Settings Voicemail and the WebUI Password FA 1 Set Change User Password 2 Clear User Password 1 Press MENU then 2 and then 7 to display the Password screen shown in Figure 73 Clearing the passw ord will make passw ord entry unnecessary
49. greeting If you wish to record the greeting on the corded handset lift the handset Once you start recording a greeting with the speakerphone you cannot switch note tO recording it using the corded handset 3 To record your greeting press MRED The screen shown in Figure 57 displays when you are finished The screen shown in Figure 58 displays 5 Press to review the message 6 Press to return to the Message Greetings menu T Call Forward All settings override the Call Forward No Answer Settings discussed in the next section 4 Synapse User s Guide Call Forward All and Call Forward No Answer Call Forward All and Call Forward No Answer redirect incoming calls Once a call is forwarded it cannot be answered by the original extension Call Forward All is a user setting to redirect calls Calls are immediately redirected to the assigned phone number extension or Voicemail The Deskset does not ring but a message screen appears to confirm that the call was forwarded The Deskset does not record the call in its Call Log Your company phone number is the caller ID information sent to outside numbers with the forwarded call The default destination is Voicemail Call Forward No Answer is an administrator setting to handle unanswered calls This setting determines the delay of and the destination for Unanswered calls for each extension The default is to send all calls to Voicemail After the calls a
50. is not available from the Cordless Handset Figure 269 Incoming Call Options for a call received during an active call m Press PHONE or SELECT to answer the incoming call The current call is automatically er NEXT CALL 88 placed on hold Graham Bell 9 1 250 555 0123 Press QQG19 to silence the ringer The call is placed in the Call Deck See Handset Call Deck on page 218 You can still answer the call 02 01 ON A CALL Press GZ2NT to forward the call to Voicemail Press SPEAKER to switch the current call to and from the speakerphone Figure 270 Incoming Call During an Active Call Incoming Calls 203 Synapse User s Guide Handset Multiple Incoming Calls If the Handset receives more than one call at a time the calls display in a list on the screen The most recent call is added to the bottom of the list and displays as a two line name and telephone number The other pending calls display in the list as one line entries as shown in Figure 271 This screen remains active until you answer one of the calls or until all calls end or are forwarded If you answer one of the calls then the remaining calls are placed in the Call Deck See Handset Call Deck on page 218 Options during multiple incoming calls INCOMING EE oT Press the A or 7 Navigation key to cycle through the incoming calls Mary Williams Charlie Johnson Graham Bell Press AII to silence the ringer of the highlig
51. key that you press 3 Press CANCEL to exit the Extension List You can also access the Extension list from the following NOTE Transfer See Transferring a Call Overview on page 209 m Conference Setup See Hold and Cancel a Conference on page 213 To do this with the Cordless Handset see To access an extension on page 123 Accessing Items in Lists 109 Synapse User s Guide Accessing the Quick Dial List The Quick Dial list shown in Figure 115 provides up to six entries for frequently called numbers and is available in all modes To access and dial Quick Dial entries 1 Press the button to the right of 45 as shown in Figure 114 12 30PM Thu Feb 23 2008 Fim The Call Appearance labels on the right side become Quick Dial labels as shown EXT 249 in Figure 115 The Call Appearance LEDs will be off John Smith 2 Press a Quick Dial button to dial that number 2 New Missed Calls The Quick Dial entries are not associated with the Directory 5 New Messages e Press ora to move highlight the i Todo this with the Cordless Handset see To access and dial Quick Dial press SELECT i ee entries on page 124 EXT 249 John Smith 2 New Missed Calls lt Empty gt 0 New Messages Press key next to name to call _ the quick dial number Edit List Figure 115 Quick Dial Entries 110 Accessing Items in Lists Editing Quick Dial Syna
52. me ee Nore 230 ia 0 KAE AEII AIEE A A AON E mete Seep EAEE O E OEE en yn AEP E ETE mene sterner E AAO AAE E ent E erent terrence nn 231 BLL EEEE NE IAA EE O I ENS ONEA A ANAT A AIN I A NA N E AATA ONAA OANIEN AT AAN AE IA On T ANETA EA AAA 232 ATAI imale one Overhoai Fadina S A 234 ATAI Muti zone Ovorhead Paoi ennnen T Aenea 235 Pone e E a R ENNE E E 236 bd label ate i gud gs oo 7 seisi aaa 237 Handset Answering a Call While Another Device iS on a Calll wn eccsssesssssessssssssscsecsessecsessecsessecssssecsessecscsecssssecsssscsscsucsecsucsecsucscsecsecaseaseseeses 238 la aek e aD ig met a cei Oi A EAE A footer re A AAA rns tren SE AAA E AEEA i eter ty E E treet lh ar Prete EEAS ener nance tem 238 SEE i E aan een nneene ete enn oN oe eer ener evo nner E E EEE One E mE ey Seer PONE Se enter ene OTEA 238 lacre cna Ea e e e E N ane enc cen sec PE NA T E ease aes cen AN cline EA T scoparia io seat te 239 A Ec 1S E E E N E AE E E A A A 239 TONO are A T 240 Common ET recogni esas eevee Ea a aa Aaa eh annis 241 PeT T Aa ECI n A EAEE EEA IOA EAEE ONIE A OEA EEE ONE 241 Resolving General Audio ISSUeS ssseseesssesscossessesseossesscosesssesscsscesressesseeseesseonsesseosressesseesresseoseesreoseoseesseosresressesscesresseesresseoseoseesseesrossesseesresresseoseesse 243 Beene eine glee Deskset into Te NTON a 244 Reintroducing a Gateway or ATA Into the SyStemM seessesssesseessessessessresscessessesseoseeosesssess
53. minutes of Personal Message record time in the Personal Mailbox at each Deskset ATA If your system has an optional Analog Terminal Adapter ATA you may have access to one or more Group Mailboxes Group Mailboxes allow more than one person access to Voicemail messages which are stored in the ATA The ATA has up to 60 minutes of record time but a smaller limit may be set by your system administrator Access to Personal Messages is different than access to messages in Group Mailboxes m Voicemail Overview on page 141 m Accessing Your Messages on page 143 m ATA Accessing Group Mailboxes on page 153 m Handset Accessing Personal Voicemail with the Cordless Handset on page 158 140 Voicemail Overview When there is at least one new message the MESSAGE WAITING LED lights up as shown in Figure 168 and New Synapse User s Guide MESSAGE Messages displays on the Idle screen as shown in Se a WAITING LED Figure 169 You can access just your new messages by selecting New Messages on the Idle screen If your System Administrator has not set up a Group Mailbox whose messages you can access a list of your new messages appears as shown in Figure 174 on page 144 You can also access all messages old and new by pressing MESSAGES A list of all messages appears as shown in Figure 171 on page 142 Figure 168 Message Waiting LED ATA If your system has an optional ATA you may have
54. off the ringer decrease the volume to zero Press 2 on the dial pad to choose Ringtones Press the lt j or gt Navigation key to select one of nine ringers The default is 1 Ringtone samples play when selected Press 3 on the dial pad to choose Key beeps Press the lt j or gt Navigation key to select On or Off The default is On J to accept the adjustments and return to the Deskset Settings 69 Synapse User s Guide Preferred Audio When you press a Call Appearance key or HSW the call is answered in the Preferred Audio mode You can set the audio preferences to Headset or Speakerphone by using the Preferred Audio menu Lifting the corded handset takes first priority in all instances To access the Preferred Audio menu 1 Press MENU then 1 and then 3 to access the Preferred Audio menu shown in Preferred Audio Fah Figure 51 1 Speakerphone Set 2 Headset 2 Select the preferred audio Choose w here you hear your call m Press 1 to select the Speakerphone w hen you press a Call Appearance key m Press 2 to select the Headset HORT Orak MO SETO or plese t Quicky 3 fm to set your audio preference Press Set then press Save Dial J to accept the adjustments and return to the Deskset Settings Figure 51 Preferred Audio Menu Settings TO Synapse User s Guide User Settings Use the User Settings menu to modify the settings shown in Figure 52 and listed in Table 9
55. on the Gateway display The Gateway might not have recognized a new PSTN line so line calibration which allows the Gateway to adjust its performance depending on the phone lines characteristics did not occur After unplugging the telephone line wait two full seconds for the LED to turn red before plugging the telephone line back into the Gateway Troubleshooting 243 Synapse User s Guide Reintroducing a Deskset Into the System If there are fewer than 51 Desksets in the system and a Deskset screen displays Synch Failed or Synchronizing for a long time you may need to remove the Deskset from the system and reintroduce it This problem may have been caused by a network disruption the Deskset having been part of a different network or by an AC power failure To reintroduce a Deskset into the system 1 Ensure that the Deskset is connected to the same LAN subnet as other system Gateways and Desksets Ensure that the PC you will use to access the WebuUI is either on the same subnet as Synapse or that the PC subnet can communicate with the Synapse subnet Devices on the same subnet generally share the first three octets of their IP addresses If the subnets are different contact your installer 2 If you want to retain the programming for a problem Deskset back up the Deskset See Back Up and Restore Settings in the Synapse Administrator s Guide at www telephones att com synapseguides a Log in as a
56. page 104 Press or SELECT You can also retrieve a parked or held call You can now speak to the person to whom you are transferring the call and announce the transfer To complete the transfer press shown in Figure 279 A Call Transferred screen displays for two seconds When the transfer is complete the screen returns to Idle mode The Transfer action can be canceled by pressing Wis The call remains on hold 12 30PM Thu Feb 23 2008 232 555 0176 9 1 232 555 0 Awaiting Transfer To call lift receiver or press SPEAKER Quick y HEADSET or key next to icon Figure 278 Entering the Transfer Number 12 30PM Thu Feb 23 2008 9 1 604 555 0123 Awaiting Transfer 9 1 212 555 0154 0 32 u Press Xfer to confirm transfer or Quick y press CANCEL Dial Figure 279 Transfer Pending To do this with the Cordless Handset see Handset Transferring on page 219 Call Management 210 To transfer a call to a Mailbox Synapse User s Guide You can transfer a call to a Personal Mailbox or if your system is configured with Group Mailboxes you can transfer calls to them 12 30PM Thu Feb 23 2008 9 1 604 555 0176 Awaiting Transfer Call extension retrieve a held call place Quick y outside call or transfer to Mailbox Dial Figure 280 Awaiting Transfer with Mailbox Option Mailboxes nl 1 2 2 i Personal Sale Press ors to move highlight then Quick y
57. page 140 Figure 108 Mailboxes 3 Press CANCEL to exit the Voicemail list To do this with the Cordless Handset see To access a phone number from Voicemail on page 118 Accessing Items in Lists 105 Synapse User s Guide Accessing the Directory By default the Directory screen displays the combination of all three Directory lists See Directory on page 128 for a description of the three lists You can choose to view only one of the lists See Viewing Directory Entries on page 130 To access a Directory entry 1 Press DIRECTORY The Directory screen shown in Figure 109 displays Directory ne 1 48 BS ABC Accountants Personal 2 Press the A or 7 Navigation key until the desired entry is highlighted 9 503 555 0194 Angela Martin 9 1 732 555 0118 3 Press CANCEL to exit the Directory list Charlie Johnson 9 1 888 883 2445 David Carter 9 1 443 555 0125 More information about creating and using directories appears in Using the Davis Caterer 9 1 317 555 0129 Di yv irectory on page 129 Dr Appleton 9 1 212 555 0154 NOTE 7 Se pug Use or ah to scroll or use dial pad for Quick y i k h s 44 LLA rerea To do this with the Cordless Handset see To access a Directory entry on page 119 Figure 109 Directory Screen Accessing Items in Lists 106 Synapse User s Guide Accessing the Call Log To access the Call Log list 1 From the Idle sc
58. phone number Caller ID is not working The display shows Phones and a digit for the name and the same digit for the phone number DDNs Directory Dial Numbers do not dial out properly from the Call Log am unable to record a prompt Troubleshooting Transferring to an outside phone number has been disabled or no lines are available Your organization does not subscribe to caller ID service or you have DSL phone lines without filters installed This system does not support DDN The selected Deskset is set up to forward all calls 269 Check that transferring to an outside phone number has been enabled See Call Forward NA to an Outside Phone Number in the Synapse Administrator s Guide at www telephones att com synapseguides Ensure that the Gateway is connected to the network All PSTN lines may be in use If so try again later Caller ID is a subscription service You must subscribe to this service from your local telephone service provider for this feature to work on your phone The caller must be calling from an area that supports caller ID Both you and your caller s telephone companies must use caller ID compatible equipment If you have DSL phone lines confirm that you have a DSL filter plugged in between each Deskset and DSL wall jack DDNs in the Call Log are treated like all other caller ID phone numbers Select a different Deskset to record the greeting Disable the c
59. press SELECT or Xf er Dial Figure 281 Mailbox List Call Management Press MAHE from the Active Call screen The call is automatically put on hold The Awaiting Transfer message displays as shown in Figure 280 Press MEHTA The Mailboxes list appears as shown in Figure 281 If there are no Group Mailboxes only your Personal Mailbox appears Press the lt 7 or A Navigation key to highlight the desired Mailbox and press SELECT or SZE A Call Transferred screen displays for two seconds When the transfer is complete the screen returns to Idle mode 211 Synapse User s Guide Conferencing You can set up a conference call with yourself and two telephone numbers either internal outside or with both To conference 12 30PM Thu Feb 23 2008 Graham Bell 232 555 0176 2 51 u Transfer Figure 282 Active Call 12 30PM_Thu Feb 23 2008 232 555 0176 Waiting to Join S Call 2nd number or retreive held or Quick parked call Dial ExtList ParkList Figure 283 Waiting to Join Call Management 1 Press from an Active Call screen as shown in Figure 282 The active call is automatically placed on hold and the screen in Figure 283 displays 2 Establish a second call You can dial the second call normally or you can get it from one of the lists See Accessing Items in Lists on page 104 Once the second call has been established the screen shown in Figure 284 d
60. see the Synapse Administrator s Guide at www telephones att com synapseguides Symptom Probable Cause Corrective Action Gateway does not work at There is no power to the m Ensure the AC plug is plugged into an electrical outlet not all device powered by a wall switch Verify that the AC power outlet has power such as plugging in some other AC device If nothing works contact an electrician or use another power outlet Verify that the DC plug is plugged into the power jack marked DC 5 1V on the front of the Gateway Gateway screen displays The Ethernet cable is Ensure that one end of the Ethernet cable is plugged into Network Down unplugged the port marked LAN on the front of the Gateway and that the other end is plugged into your office LAN Confirm that the Ethernet port light next to the Ethernet port on the Gateway is green If it is not unplug the cable and plug it in again m There may be a problem with the office network Check if other network devices such as computers are communicating with the network If not then contact your IT administrator Troubleshooting 259 Symptom Synapse User s Guide Probable Cause Corrective Action Gateway screen displays Synch Failed Gateway screen displays Synch Failed Continued Deskset cannot make or The Gateway was disconnected then reconnected after configuration changes were made to the system The Gateway was conf
61. that are not covered by this limited warranty 6 What must you return with the PRODUCT to get warranty service You must Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty and m Include a valid proof of purchase sales receipt identifying the PRODUCT purchased PRODUCT model and the date of purchase or receipt and Provide your name complete and correct mailing address and telephone number Appendixes 325 Synapse User s Guide 7 Other limitations This warranty is the complete and exclusive agreement between you and the manufacturer of this AT amp T branded PRODUCT It supersedes all other written or oral communications related to this PRODUCT The manufacturer provides no other warranties for this PRODUCT The warranty exclusively describes all of the manufacturer s responsibilities regarding the PRODUCT There are no other express warranties No one is authorized to make modifications to this limited warranty and you should not rely on any such modification State Provincial Law Rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the PRODUCT is fit for ordinary use are limited to one y
62. that forwarding to an outside phone number has automatically forward a call number has been disabled or been enabled to an outside phone number Call Forward All settings are incorrect See Call Forward NA to an Outside Phone Number in the Synapse Administrator s Guide at www telephones att com synapseguides m Check that Call Forward All is on giuemer should appear in the top right corner of the screen while in Idle mode Ensure that a valid outside number has been entered as a destination number Entering a 9 before the number is not necessary Confirm that Call Forward All Target is set to KAMI Unable to manually forward Calls forwarded to a Ring The system administrator can designate a Deskset as a a call to Voicemail Group cannot be forwarded forwarding destination if the call is unanswered If that to Voicemail by a Deskset Deskset does not answer the forwarded call the call will uoci be forwarded again according to that Deskset s settings Unable to transfer call to The extension is unavailable Check if the destination extension is disconnected from extension the network m Ensure that the extension exists All the destination extension s lines may be busy If the party you have on hold hangs up call back and start the transfer process again Troubleshooting 268 4 gt Symptom Synapse User s Guide Probable Cause Corrective Action Unable to transfer call to outside
63. the List Opens the available More 1 3 previously entered highlighted entry Directory List indicates that you information Options menu are on page one of ERA Displays entry details ree Directory 129 a Synapse User s Guide Viewing Directory Entries You can view all Directory entries in one list or you can view just the Personal list System list or Extension list Within a list you can press a Dial Pad key to see the first name that starts with the first letter on that key If there is no match the set displays the next entry in the alphabetical list To view the Directory 1 Press DIRECTORY to display the Directory as shown in Figure 148 Directory nae 1 48 BS ABC Accountants Bed bhi Qa If the list is currently sorted by first name EERE 9 503 555 0194 nore EEMB the list is sorted by last name and GENE Amy Lee 203 displays If you press displays Angela Martin 9 1 732 555 7318 Davis Caterer 9 1 317 555 0129 f Ghare Johnson 9 1 888 883 2445 2 Press AGAE to display the second set of Directory soft keys as shown in David Carter 9 1 443 555 0625 Figure 149 Use or am to scroll or use dial pad aor auc e cance If the Directory is empty and 3 Press to display the Directory List screen as shown in Figure 150 do not appear Figure 148 Directory More 1 3 List 4 Press the A or 7 Navigation key to 1 All Set ABC Accountants Personal highlight the desir
64. the area code or add or remove a 1 Press the lt or gt Navigation key to step through the dialing options The options are in a circular list so if you press the gt Navigation key when the last option is visible you return to the first option The following dial options are available e nnn nnnn 7 digits e 1 nnn nnnn 8 digits e nmnn nnn nnnn 10 digits Graham Bell 4 232 555 0176 e 1 nnn nnn nnnn 11 digits Mary Williams NEW 9 55a Unknow n Caller NEW 12 31p Press RHEES to delete the selected entry 604 555 0153 NEW 4 23p 250 555 0127 Jan 27 To display details of any entry see To view entry details from the Call Log 525 555 0142 8 Jan 22 on page 170 Press 4 or for dialing options Play Msg 3 Press CANCEL to exit the Call Log Figure 221 Call Log To do this with the Cordless Handset see Handset Reviewing the Call Log on page 178 Call Log 169 Synapse User s Guide To view entry details from the Call Log 1 Press CALL LOG to display the Call Log as shown in Figure 222 Graham Bell 2 Press GEIERIE then QGBA to display the third set of soft keys shown in 4 232 555 0176 P Fiqure 223 Mary Williams 9 55a g l Unknow n Caller 198 12 31p 3 604 555 0153 4 23p 250 555 0127 Jan 27 525 555 0142 Jan 22 Press 4 or for dialing options m The name and number of the caller if available Press The screen shown in Figure 224 displays The Cal
65. the navigation menu at left 2 Select the Gateway from the drop down list Line Calibration Data appears as shown in Figure 328 3 Check the loss numbers within the Line Calibration Data box for each telephone line on each Gateway A loss number above 10 indicates good audio performance Line Calibration Data Port VRMS Loss Index Profile RX Offset TX Offset 0 Figure 328 Line Calibration Data Troubleshooting 241 Synapse User s Guide To resolve audio echo issues Continued 4 If the loss number is below 10 the system will most often function normally but there is an increased likelihood of audio performance issues like echo If the loss number is below 10 the following procedures can be used to increase the loss value a Unplug that telephone line at the Gateway b After the line LED turns red plug the line back in to recalibrate 5 If the recalibration has no effect a parallel device such as a fax adapter alarm system DSL modem or DSL splitter filter may be connected to the system Parallel external devices may affect line calibration Temporarily disconnect these devices from the telephone wall jacks that are connected to the same telephone lines as follows a Unplug these non system external devices from their telephone wall jacks b Unplug the telephone line connections from the Gateway c After the Gateway Line Status LEDs turn red plug the telephone lines into the Gateway again to recalibr
66. then ME to display the soft key For a held call press Q ERERIE and then press QR The screen shown in Figure 289 displays for two seconds then the Idle screen displays m Pick up a parked call within three minutes or the Deskset rings To answer a call that is ringing back press the GagEMEE soft key that appears when there is an incoming call To do this with the Cordless Handset see Handset Parking a Call on page 227 214 Retrieve a Parked Call Synapse User s Guide You can retrieve parked calls from any extension in the system To retrieve a parked call 12 30PM Thu Feb 23 2008 Fah EXT 249 John Smith 2 New Missed Calls 0 New Messages Press ora to move highlight then press SELECT ExtList ParkList Figure 290 Idle Screen More 2 2 Parked Calls 1 2 FS David Carter 102 Press Orah to scroll then press Retrieve to unpark call Retrieve Figure 291 Parked Call List Quick Dial Call Management If you know the extension number of the parked call dial it You will retrieve the parked call OR 1 To do this with the Cordless Handset see To retrieve a parked call with the Cordless Handset on page 228 From Idle or from a held call press WHGAY to display the Qagimeg soft key as shown in Figure 290 OR In Active mode press WEIEAISJ then WETE Ueitag displays Press ieg to display the Park list as shown in Figu
67. to the Headset charger If you use another brand of cordless headset you will have a more complex setup To learn more about the AT amp T TL7600 Cordless Headset visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada dial 1 888 883 2474 NOTE To use a Headset From Idle mode or during a call press HEADSET as shown in Figure 318 e lf you have a headset connected to the jack on the bottom of the Deskset and turned on then that headset becomes active Q You cannot use the Deskset HEADSET key to control the audio of headsets Norg Connected to the handset jack on the side of the Deskset e f you have a AT amp T TL7600 Cordless Headset registered to the Deskset then the Cordless Headset becomes active e lf you have both types of headsets installed the headset connected to the jack on the bottom of the Deskset becomes active If you turn off or unplug the headset connected to the jack on the bottom of the Deskset then the AT amp T TL7600 Cordless Headset becomes active To return audio to the Deskset speakerphone or corded handset press HEADSET Figure 318 Headset Call Management 230 Synapse User s Guide PAGING When you need to make an announcement to your organization use the soft key If mee BE atat your system administrator has set up paging zones you can page all extensions or a zone 12 30PM Thu Feb 23 2008 Y ATA
68. tone also sounds on all paged extensions 4 gt Press EXIT or OFF to end paging Press Qe iumg or OFF to end paging Speak into the microphone on the handset Figure 327 Paging Paging 236 Synapse User s Guide DESKSET HANDSET INTERACTION m This section identifies similarities and operating interactions between the SB67030 Deskset and the optional SB67040 Cordless Handset m Handset Answering a Call While Another Device is on a Call on page 238 m Handset Incoming Calls on page 238 m Handset Held Calls on page 238 m Handset Clocks on page 239 m Handset Status on page 239 Deskset Handset Interaction 237 Synapse User s Guide Handset Answering a Call While Another Device is on a Call The Deskset Cordless Handset and Cordless Headset all share the same extension number If there is an active call it must be placed on hold before other calls can be placed or answered by one of the other extension devices You must also switch control to the device you want to use Handset Incoming Calls An Incoming Call appears on the Deskset and Cordless Handset and both devices emit ringtones If one device answers the call the other device ceases to ring but its Call Appearance indicators reflect the status of the call This behavior allows an additional incoming call to appear on either device If there is a subsequent incoming call the device currently on an ac
69. transmit messages independently mute Stop sending your voice to the other party during a phone call navigation link A phrase on a computer screen that when clicked produces a different screen NTP Network Time Protocol An Internet standard protocol that assures time synchronization in a computer network octet Octets are used in Internet Protocol computer network addresses These consist of a series of four octets usually shown in decimal and separated by dots Glossary 331 Synapse User s Guide off hook Indicates that you are on a phone call have lifted the corded handset or have pressed SPEAKER or HEADSET to answer a call or to prepare to place a call You are off hook from the moment that you hear a dial tone to when you hang up a call OHP overhead paging system An amplified public address system on hook Indicates that no corded handset speakerphone Cordless Handset or corded or Cordless Headset is active operator The extension that callers reach by dialing O zero when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing O zero outside call A phone call between a phone not a part of your Synapse system and an extension within your Synapse system overwrite Replace existing information P2P Peer to Peer A telecommunication system architecture in which some resources associated with a device are directly available to other similar system devices page
70. your new or full Personal Messages list as described in Accessing Your Messages on page 143 A Messages list displays such as the one shown in Figure 181 Messages v i Graham Bell tT 4 232 555 0176 Private 2 Mary Williams Highlight the desired message using the A or lt 7 Navigation key 3 Press AGAJ to display the soft keys as shown in Figure 181 4 Press EREE to begin the forwarding process The Forward Message screen as Press for next or im for previous i message shown in Figure 182 displays Figure 181 Message List More 2 3 5 Enter the extension using the dial pad OR ror wara mesage Press W 4athg and choose an extension from the Extension list shown in Enter an extension to Figure 183 on page 148 forward the message E Highlight the desired extension using the A or 7 Navigation key Q Group Mailbox messages cannot be forwarded NOTE Press SELECT when done Figure 182 Forward Message Voicemail 147 Synapse User s Guide To forward a personal Voicemail message Continued m To select an extension press SELECT The screen displays as shown in Extensions 7 1 16 ee Douglas Lew is 205 Edgar Williams 211 You have the following options Gary Keys 202 l John Smith 225 e Press tiss to add another extension Messages can be forward to Karl Anders 204 three extensions simultaneously Highlight the desired extension and Nick Gibson 211 pre
71. 0 maximum Gary Keys 202 John Smith 225 Karl Anders 204 Extension number Nick Gibson 211 Use or ah to scroll or use dial pad Quick y for quick search Dial Switches between first and last gt Press to dial the selected entry name sort Figure 112 Extension List Functions m Press the A or 7 Navigation key to cycle through Extension list entries m Use the dial pad to jump to the first name that begins with the first letter of the key that you press m Press to call the highlighted extension To view the Extension list with the Cordless Handset see Handset Cordless Handset Extension List on page 122 Q ATA Any analog telephones installed through an optional ATA have extension numbers but do not appear in the note Extension list Accessing Items in Lists 108 Synapse User s Guide Accessing the Extension List To access an extension 1 From the Idle screen press WELGA and then press Extensions nae 1 16 Amy Lee 203 OR Douglas Lew is 205 Edgar Williams 211 ae Gary Keys 202 When dialing live off hook press John Smith 225 i TAA 204 The Extension list displays as shown in Figure 113 Nick Gibson 211 2 Press the A or 7 Navigation key until the desired entry is highlighted Use or ah to scroll or use dial pad Quick y for quick search Dial OR Figure 113 Extension List Use the dial pad to jump to the first name that begins with the first letter of the
72. 15dBm nominal Output impedance less than or equal to 8 ohms AC coupling Deskset Headset Traditional corded handset jack type with 2 conductor wiring Appendixes 319 Synapse User s Guide Appendix C Maintenance Your system contains sophisticated electronic parts so it must be treated with care CAUTION Avoid Rough Treatment Handle the unit gently Save the original packing materials to protect your equipment if you ever need to ship it Avoid Water Your unit can be damaged if it gets wet Do not use the equipment outdoors in the rain or handle it with wet hands Do not install the equipment near a sink bathtub or shower Electrical Storms Electrical storms can sometimes cause power surges harmful to electronic equipment For your own safety exercise caution when using electrical appliances during storms Cleaning Your Unit Your unit has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap solution Do not use excess water or cleaning solvents of any kind Appendixes 320 Synapse User s Guide Appendix D Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document Always follow basic safety CAUTION precautions when using this product to reduce the risk of injury fire or electric shock When using your telephone equipment basic safety precautions should
73. 232 555 0176 Figure 192 Private tT 8 05a wre 13 More 2 3 a ae Mary Wiliams as Feb 14 2 Press AGAS then WEEE to display the soft keys as shown in Figure 193 3 Press faite to clear all new message indications and display the Message list without exclamation points as shown in Figure 194 Press for next or ai for previous message Messages v Ek DelMsg In Group Mailboxes there is no visual Reser as 10 17a Figure 192 Messages List Noreg indicator of new messages 232 555 0176 Feb 23 Private 2 8 05a Mary Williams 2 Feb 14 Messages v DE Graham Bell LT 10 17a 232 555 0176 Feb 23 Private as 8 05a Press F for next or i for previous Quick y Mary Williams tT Feb 14 Dial Figure 194 New Message Icons Cleared Press F for next or i for previous Quick y message Dial Figure 193 Messages List ClerNew Soft Key Voicemail 151 Synapse User s Guide To restore a new Personal Message indication 1 Open your new or complete Personal Messages list as described in Accessing Lida i 1 3 Your Messages on page 143 A Messages list displays such as the one shown in Graham Bell es 10 17a J g l 3 a 4 232 555 0176 Feb 23 Figure 195 Private I 8 05a 2 Mary Williams T Feb 14 l Press WELASI then WHEE to display the soft keys as shown in Figure 195 3 Press the A or W Navigation key to highlight the desired message 4 Press SIA to ma
74. 304 Verify the connection between the FXS port and your OHP system See ATA Overhead Paging Overview in the Synapse Administrator s Guide at www telephones att com synapseguides for background and for configuration instructions There is no signal when no one is paging Verify that your paging equipment is connected to FXS 1 or FXS 2 If not connect it and check your OHP equipment connections Synapse User s Guide Symptom Probable Cause Corrective Action Multi zone OHP is not The ATA has detected a Refer to your OHP product documentation for installation working and the FXS LED cable connected to an FXS and configuration instructions right of the ATA LCD screen port The paging equipment for the FXS port that is used should be broadcasting the Verify the OHP configuration for the OHP equipment is announcement so there solid GREEN could be a problem with the 2 Pra CMI SAL n LOGE ENE OHP b Click System Settings gt Overhead Paging c Verify that the Paging System Type is set to Multi Zone d Verify that Select Paging Port is set to FXS 1 or FXS 2 and that your OHP system is physically plugged into the FXS port with the same number e Click Apply Multi zone OHP on FXS isnot Someone has initiated a m Verify the connection between the FXS port and your OHP working and the FXS LED page but the OHP system right of the ATA LCD screen equipment has not yet l for the FXS port that is used acknowl
75. 55 0176 2 01 i Transfer Figure 246 Active Call Outgoing Calls 1 Enter the phone number For example 9 1 232 555 0176 using the dial pad as shown in Figure 245 E For outside calls first dial 9 The hyphens appear automatically NOTE The following options are available B EI to store the number in your Personal list E i to delete the last digit entered E to insert a two second pause into the phone number m Press CANCEL to cancel predial 2 Lift the corded handset or press SPEAKER HEADSET WEI or the call Appearance key associated with the predial number to go off hook and call the number as shown in Figure 246 When you are in Predial mode the Call Appearance highlight bar does not note appear Once the call becomes active the highlight bar displays When you predial more digits than can be displayed the digits move to the left so that the most recently dialed digits can be seen Three dots appear to indicate that the earliest digits are no longer visible To do this with the Cordless Handset see Handset Predialing on page 189 184 Live Dialing Synapse User s Guide You can make a call at any time by going off hook then dialing a phone number To dial a live number 12 30PM Thu Feb 23 2008 9 19 Quick Dial Figure 247 Entering Digits 12 30PM_ Thu Feb 23 2008 9 1 232 555 0176 2 01 Tk Figure 248 Active Call Outgoing Calls
76. 8 provides an alphabetical list of the labels that appear above the Deskset soft keys Table 18 Deskset Soft Key Functions Function Description Function Description Addex t Adds an extension destination when forwarding a Voicemail message Clears NEW indications from all messages Initiates a conference call Answers an incoming call Confirms that DND is on Goes back to Idle in HELP menus goes back to previous page Deletes multiple records Deletes a record Removes an extension destination when forwarding a Voicemail message zeme Backspace the cursor when entering data Call Dials the selected entry Appendixes 313 Synapse User s Guide Table 18 Deskset Soft Key Functions Continued Function Description Function Description Call wd Appendixes Turns Call Forward on or off Cancels action and returns user to previous mode Clears the active Call Screening indication from the Call Appearance screen Turns Do Not Disturb on and off Drops a selected call during a three way conference Allows changes to previously entered information Ends conference Ends paging to all extensions Exits the current screen and returns to the previous menu Goes to the Extension List Initiates Message Forward function Forwards incoming call to Voicemail or other destination set by the administrator Silences ringer during incoming call and eit
77. 9 55a Unknow n Caller 198 12 31p Achu only appears if the call has an associated Voicemail 604 555 0153 4 23p 250 555 0127 Jan 27 NOTE 925 555 0142 Jan 22 Press 4 or for dialing options i If necessary use the dial pad to enter your user password and press SELECT Play Msg 3 Press while the message is playing to delete the voice message There is Figure 225 Call Log a slight delay until the message indicators change 4 When the message playback completes the Call Log displays iis P Apiay Graham Bell NEW 5 Press CANCEL to exit the Call Log 232 555 0176 To do this with the Cordless Handset see Handset Playing Voicemail Messages in 10 17a the Call Log on page 179 Duration 0 24 Time Remaining 0 14 Press for next or ai for previous message Delete Figure 226 Message Detail Call Log 171 Synapse User s Guide Storing Call Log Entries To store a Call Log entry into your Personal list 1 Press CALL LOG to display the Call Log as shown in Figure 227 Graham Bell 2 Press 3RUERIR to cycle the Call Log soft key options to the second set of soft keys 4 232 555 0176 n then press to store the entry in your Personal list The screen shown in Mary Williams 9 55a Unknow n Caller 198 12 31p Figure 228 displays 604 555 0153 4 23p l ee i l 250 555 0127 Jan 27 The caller information fills in the First Name and Number fields 525 555 0142 8 Jan 22 Press or f
78. Accessin the web Uroer vais testcase E aaa Aara aia 55 E S A A E EAA E T E ET ANAN E EANNAN AEO of Be Ey arsine E cients aca cette wagner dias AOE des ene case een doneruuneeac dnsenaies nsdnsdatepbtieceaIeketwacateabeuehs 59 E E ae cg EIE et NE NI A EA EAA NN EA AAAS AAAA NE NE EEA ir EAEN ee notes leanne 63 a E E E EEA E EEEE 64 Synapse User s Guide BO ira tie sieges ecancrnsic EOE EEO NOO OE ONETO 65 SBE acta al 21 1 E Gert owen nl atl once aera MERIC Ts nnNNOT ET eur PEN Orer ertnnty ercoer tion Treres A nse ee Rican tr nennniyRl rarer om nnn et erent 66 BOS oa Ge A E cee eee OO cnn nee Roane A NOES E ae NOE Teen nC A NE meen TT Te ee et Rom OMe Re TT ONE V mn Naeem eT rere ome ene 6T eo EEIEIIE IANN E N OA OAS A EE AA OA AON A ANOA A IN EA O ANN AAE AT 68 s e T A o EAEE IE EEA PEETI A A VAR NAET EAN IRSA A NAAA A A EET AEAEE AE sett 69 Per 0 O s a ai A seri rigmsyerre nernnnyenirer terrae aren screen TO E a a E A E E em AA AA EEEO A EEE E EA AA EAE OA T1 7 2 Lo ree A FES Sint N EA EN A EAA E N entree T3 ocre as oE go UNI ARAE E E AAAI APATI A AIAN ETEN AIIIN IAIA AA A ETEA AAE N AAA A O EAA EET AE A EE T4 Caul Ot Wal Alana Cal Forward No TW EP seuwsiaianonnien anna E EARE a ENNEA 5 Ey PO RE athe acearaien stickies anneal eau eianeeic nde neers ead amined nae naananeLaeanS TT eer eF EET AEA OS AN ANEITA ne E TAE AE AA eT UNE SO AEA A E AA er A 8 TT HUMD sarani T9 revues cw cc a T 0 E NEON NET E A EE 80 ie wo Oe a A
79. All is on the Do Not Disturb and Auto Answer indicators do not appear Overview 22 Synapse User s Guide Deskset Call Appearances The five Call Appearance keys and icons as shown in Figure 9 allow you to manage your calls The Deskset presents call information next to the Call Appearance keys at the side of the display When there is an incoming call the Call Appearance Light Emitting Diode LED on the key flashes The system displays icons on the LCD screen to identify the status of each call Press the A or 7 Navigation key to move the highlight The soft keys change accordingly See Deskset Call Appearance Icons on page 24 for a complete description of the available icons Call Appearance Icons te BUSINESS SYSTEM MESSAGE WAITING 12 30PM Thu Feb 23 2008 Call Appearance LED Highlight Bar 1 gt Mary vations o000 r22 7702 2 A Call Information Call Appearance Keys If you subscribe to caller ID call information consists of the phone number for all calls Incoming calls also have the name if it is sent with the phone number Figure 9 Sample Call Appearance Screen Conferencing or transferring outside calls requires two Call Appearances one for each call When you are in a feature such as the Directory Call Log Redial or Voicemail pressing a Call Appearance key does not dial a highlighted list entry Overview 23 a Synapse User s Guide Deskset Call Appearance Icons
80. Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned on page caching Most web browsers store recently obtained web site data on a local hard drive The browser then only asks for data that has changed since the last download Caching helps reduce the amount of traffic on the Internet paging zone A set of extensions that can be paged as a group park A form of hold that allows held calls to be retrieved by any Deskset or Cordless Handset Park list The list of unretrieved parked calls pass code Another term for password Personal list A private list of names and phone numbers available to only a single extension referred to as Extension Directory on the WebuUI POTS Plain Old Telephone Service Basic telephone operation The ability to make and receive phone calls predial Enter digits before going off hook to place a call PSTN Public Switched Telephone Network The world s telephone network Glossary 332 Synapse User s Guide Quick Dial Provides two touch dialing for frequently called phone numbers quota The maximum recording time for a Group Mailbox reboot Restart a device Redial Accesses the log of outgoing calls RF radio frequency The communication channel for most Cordless Handsets and Cordless Headsets ring group Groups of extensions configured by the system administrator to all ring when calls come in for that group router An electronic device that connect
81. Call Appearance key to the right of the displayed Quick Dial entry 111 12 30PM Thu Feb 23 2008 Fah Name Katie Number 9 1 555 0143ff Fill out Name and Number fields using dialing keys Figure 118 Edit a Quick Dial Synapse User s Guide The Redial List The last 20 phone numbers that you dialed are recorded in the Redial list as shown in Figure 119 Current Redial entry Redial Eyl number and the total Name and number WEWANTICUS Horde of stored displayed if 9 1 888 722 7702 entries available Wanda Peters 8 23 20 20 maximum Unknow n Caller May 22 9 1 533 555 0124 May 22 Time and date of Charlie Johnson May 20 highlighted call entry 9 1 788 555 0139 May 20 To call press SELECT or Call Quick y Dial Figure 119 Redial List Table 10 Redial List Function Description Description Description Description Stores number in wee Deletes an Dials the Moves to the next set of Personal list entry selected entry soft keys If this key appears there are more Gianni Shows more AAA Deletes all than four soft keys details for a entries available More 1 2 particular entry indicates that you are on page one of two Accessing Items in Lists 112 4 gt Accessing the Redial List Synapse User s Guide To access a Redial entry Redial T 1 12 KPA Mary Williams 9 1 888 722 7702 Wanda Peters Unknow n Caller 9 1 533 555
82. Cordless Headset 5 Size Cordless Handset 6 9 x 1 8 x 1 4 HxWxD Deskset 8 2 x 8 9 x 6 5 HxWxD Gateway and ATA 1 8 x 13 5 x 7 9 HxWxD Weight Gateway 88 18 oz 2500g including adapter ATA 63 5 oz 1800g including adapter Deskset 59 96 oz 1700g including adapter Cordless Handset 7 05 oz 200g including battery Appendixes 317 Synapse User s Guide Table 20 Technical Specifications Continued Feature Specification Power Requirements ATA 12V 18 Watts Cordless Handset 2 4V 550mA Ni MH battery Cordless Handset Cordless Headset charger 6V DC 200mA Cordless Headset 3 7V 240mAH battery Deskset 5 1V DC 1700mA Gateway 5 1V DC 1 00mA RJ 45 Ethernet 10Base T 100Base Tx with auto MDI MDIX switching Network Jack PSTN Gateway 1 4 and BYPASS FXO ports use traditional 2 conductor wiring Telephone Jacks Gateway BYPASS 26mA loop current REN 5 100m max loop length ATA FXS 26mA loop current REN 5 100m max loop length ATA AUX In 3 5 mm Tip Signal Ring NC Sleeve Ground TRS jack Frequency range 300 to 3 4K Hz Input level 15dBm nominal Impedance greater than or equal to 10K ohms input AC coupling Appendixes 318 Synapse User s Guide Table 20 Technical Specifications Continued Feature Specification ATA AUX Out 3 5 mm Tip Signal Ring NC Sleeve Ground TRS jack Frequency range 300 to 3 4K Hz Output level
83. Ds m OFF There is a problem with the WebUI configuration for OHP Either Paging is disabled or the selected Paging Port is not AUX OUT m RED Although the WebUI supports OHP no connection is detected m Steady GREEN A cable is connected to the AUX OUT jack m Flashing GREEN An OHP is in progress We also use these LEDs to help diagnose problems Troubleshooting 294 Symptom Synapse User s Guide Probable Cause Corrective Action Single zone OHP on AUX OUT is not working and the AUX OUT LED right of the ATA LCD screen is OFF Troubleshooting The OHP is not configuredin m Verify the OHP configuration the WebUI for use on AUX OUT or is not a member of a a paging zone b f As administrator log into the WebUl Click System Settings gt Overhead Paging Verify that Paging is Enabled If not select Enable Verify that the Paging System Type is set to Single Zone Verify that Select Paging Port is set to AUX OUT and that your OHP system is physically plugged into the AUX OUT jack Click Apply m Verify that the OHP equipment is part of the paging zone that you are trying to page 295 For more information about the different configurations see Paging Zones in the Synapse Administrator s Guide at www telephones att com synapseguides Symptom Synapse User s Guide Single zone OHP on AUX OUT is not working and the AUX OUT LED right of the ATA LCD screen is solid
84. E AEEA AN O OANA AN O A O I A O IANA IAE OEO A I E O 81 E T E E E EN A ieee E AANO EEN ens 82 Be EAEE AN E IEE AE E A T EE OAA O A E E PE EEE E A AE AI A E E E E T E A 85 Ore ys eg Fa NO aa eM e eNom mene pe eam om nSee Tears nne meer Ome muey En ener Tmt enor rs ONT nr mera a Sn tom Mer Tr ae errs 86 Handset Registering an Optional Cordless Handset sennso00110000000oosss00001ossssectoosssseeeessssesceoosnsseeresssssereosssserrrsssssssreossssssresssssserrosssssrrsssssseeee 8T Headset Registering an Optional Cordless Headset ccessssssssessesssssessesscsscsscsscsscsssssssssssssscsssssssucsscsscsessucsscsscsacsucsacescsassucsesscsessesesssessesees 89 Handset Headset Deregistering a Cordless ACCESSOLY esssssssssssssssncssssssssecssssecssssecssssecssssesscsnssaesnssaessssassneessssecsecsecsesscsecsecsecsecaseneeaseneeses 90 Handset Cordless Handset Deregistration from the Cordless Handset uuu eeeesssssesssssssssssscssssscsssessscsesscsecsssecscsssseesesseeaseneenes 91 Handset Headset Cordless Accessory Registration and Deregistration ISSUCS u cs sssessecssssecssssscssesecsessecssssessessecsessessecsecseeneeses 92 EIN NN cts ase conc O ON na nin eect cin a OEE AA AEAEE NESA OENE N EENAA 93 Paapin i PAEA AEA E I E PIII V A A NEN E AAE A OANE OEE PO AESA EA A OAE AE E BANENS AAE AAN 94 W Do Tot D OND aa omen CsenE nein Senn wn Nene only mr mtn antes Smee nC nmr aE ere non ae CNET mae men nc nm ror nene Tee Sen 95 Bares ge
85. E To make a call with the Cordless Headset Press ON orr on the Headset as shown in Figure 255 The Headset is active when you hear a dial tone Dial the extension or phone number on the Deskset Press oN OFF on the Headset to end the call Predial the extension or phone number on the Deskset or optional Cordless Handset Figure 255 Making a Call Press ON orr on the Headset to initiate dialing and transfer the audio to the Headset Press oN OFF on the Headset to end the call Outgoing Calls 191 Synapse User s Guide atat INCOMING CALL A Graham Bell 2325550176 INCOMING CALLS Lii merker or peas Anyar EPFAREA HEADSET flashing Call Agseaennes When a call comes in the SB67030 Deskset and the optional SB67040 Cordless Handset ring and the incoming call information displays as shown in Figure 256 on page 193 The screen displays the caller s name and number if available If there is more than one incoming call they are displayed on the five Call Appearance lines on the screen To highlight a call press the A or 7 Navigation key You can answer or ignore each call You can also answer calls with the optional TL7600 Cordless Headset When you hear the ring press ON orr on the Headset If you have an analog telephone such as a conference phone connected via an optional Analog Terminal Adapter ATA you can also answer phone calls with that telephone The following sections describe handling incomin
86. E a TEES EI ON I ON ne E epic eee dete A A EO EA AIONA AN A AA O O A 136 Handset Accessing the Directory with the Cordless Handset sccscccccsssssrserososssessssrssensescnscorscssovcneconsessssceecarsescsnsenssossnssessucsosevssossesonsnssoecnesens 137 Handset crossing ine DIOGO nassiorisnnieiriari na EEEN AAAA 138 T E na A E E E E OENE O ear meer 140 TOAT E A E AEAEE ETOR needa enn 141 Re T E E een O A 142 etter E A NRA O NEE E E 143 Ferona prea eee eeeeeereeeosraen ese reiin see aneenemei nee enigsennanenenetoneiats 144 FOr N a Perak Pie ee aa EAE AEON EANAN TANEN ENOTO AENOR 147 Recording a n Introductory Message ca caecocaeecnocu exes ssa eesonerctvv ase cesnctecesaens eins vlat ech cutscene deh eceeedeaaaiek ia i a 149 ey pa Ferona FOSSORS nene 150 New Personal Message Status Indications ICONS sessssssscesesssssssssecsrssssssssseeerssssssseecesrsossssssetteresssssssseterosssssssseettsrsosssseneersrsssssseetrrrerssssss 151 LATALI Gean Crun ole oh see ence ee aoe R 153 Fersonol voicemail Remote S151 5 1 lo yc eeeenen ee nee nem e mmeNreey aain Aia En iS Aib aib randki aa inanakan 155 Handset Accessing Personal Voicemail with the Cordless Handset cesesssssscsssssssscssssscsecssssecsssssssecsessesssssecssssecsesscsecsucscsscsesscsecsecsecseeaseseeses 158 Handset voicemail FR a iacrecicepeinssicrnen aed een E 159 Handset Rotieving Forconal Volcan esrsnnenionis A 160 Handset Reviewing Voicemail ReCOri titania 161
87. Enter the number you want to dial For outside calls first dial 9 ON A CALL L OR Access a phone number from any of the lists described in Handset Accessing and Managing Items in Lists with the Cordless Handset on page 117 Figure 253 Live Dial Mode For outside phone numbers in Voicemail and CID lists Synapse dials a 9 and then dials the number in the display Therefore numbers that need editing adding a preceding 2 30p Feb 23 T NOTE i 1 or a country code or removing the area code cannot be dialed from Voicemail 9 503 555 0194 l EE l The Active Call screen shown in Figure 254 displays After the Cordless Handset determines from the dialed number that this is an outside 00 12 ON A CALL l call or after a system extension answers the soft keys change as shown in Figure 254 NOTE Hyphens are automatically inserted except when 9 is followed by a O zero for an Figure 254 Active Call international call To do this with the Deskset see Live Dialing on page 185 Outgoing Calls 190 Synapse User s Guide Headset Making Calls with the Optional TL7600 Cordless Headset If you have an optional TL7600 Cordless Headset registered to your Deskset then you can make calls with the Headset Use the Deskset dial pad to dial the number After the Deskset determines from the dialed number that this is an outside call or after a system extension answers and usag are no longer available NOT
88. Guide Probable Cause Corrective Action Deskset is not active immediately after a power interruption My PC which is connected to the LAN through the Deskset briefly loses its network connection Deskset does not receive Voicemail Number of new messages or all messages does not match on Cordless Handset and Deskset Troubleshooting The system needs time to restore service For PCs connected to the LAN through Desksets disruption to the Deskset operation affects the PC For example when the Deskset restarts possibly due to a software upgrade the connection to the LAN will be temporarily lost Calls are not being directed to Voicemail or the Voicemail memory is full Cordless Handsets registered to Desksets that have access to Group Mailboxes do not recognize the messages in the Group Mailboxes 266 Allow at least one minute for the system to boot up again after a power failure If the PC is connected to the Deskset and if the PC is connected to an Uninterruptible Power Supply UPS plug the Deskset into the UPS Use separate Ethernet connections for the Deskset and the computer FWD On is not in the top right corner of the Deskset display Turn this feature off by using the Deskset Idle screen soft keys Verify that Call Forward All is off Make sure that Check the Call Forward No Answer setting in Admin Settings Calls may be forwarding to another phone number instead of
89. NE 1 YEAR from the date of purchase If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this Limited Warranty this Limited Warranty also applies to the repaired or replacement PRODUCT for a period of either a 90 days from the date the repaired or replacement PRODUCT is shipped to you or b the time remaining on the original one year Limited Warranty whichever is longer Appendixes 323 Synapse User s Guide 4 What is not covered by this limited warranty This limited warranty does not cover Appendixes 324 PRODUCT that has been subjected to misuse accident shipping or other physical damage improper installation abnormal operation or handling neglect fire water or other liquid intrusion or PRODUCT that has been damaged due to repair alteration or modification by anyone other than an authorized service representative of the manufacturer or PRODUCT to the extent that the problem experienced is caused by signal conditions network reliability or cable or antenna systems or PRODUCT to the extent that the problem is caused by use with non AT amp T accessories or PRODUCT whose warranty quality stickers PRODUCT serial number plates or electronic serial numbers have been removed altered or rendered illegible or PRODUCT purchased used serviced or shipped for repair from the United States of America or Canada or used for commercial or institutional purposes includi
90. New Missed Calls New Missed Calls fr Show whether there is an active Press SELECT when this is conference or held call or highlighted to display the name 5 New Messages whether there is a location number and time of recently available for placing a call received calls Press W orah to move highlight then press SELECT New Messages ae pia d it ch Tl Press SELECT when this is M SAP j y ne ca highlighted to access the list of Help Hae ce AE eas ame uick Dial locations to provide REM VOLES GIS aa Brief context sensitive help ae access to a dialed for the current screen numbers Figure 5 LCD Screen Description Overview 20 Synapse User s Guide Deskset Soft Keys The Deskset provides soft keys as illustrated in Figure 4 on page 19 The soft key labels change according to the current task For example if you are forwarding a call the key labels displayed are different from those displayed if you are making a call Some features have more than four soft key labels available To view the additional key labels press AGEA or CELAS See Appendix A Soft Keys on page 313 for an alphabetical list of the labels that appear above the soft keys Deskset Idle Screen Soft Keys Table 2 describes the Deskset Idle screen soft keys as shown in Figure 6 12 30PM Thu Feb 23 2008 Fah EXT 249 John Smith 2 New Missed Calls 5 New Messages Press ora to move highlight then Quick y press SELECT C
91. ONE or SPEAKER does not release the call from hold Those keys start a NoTE ew call Pressing SELECT has no effect Figure 311 Call on Holdin To do this with the Deskset see To manage held calls on page 208 the Call Deck Call Management 225 Synapse User s Guide Handset Held Call Options To view Held Call options with the Cordless Handset Press OPTIONS with a held call displayed to access the Hold options as shown in Figure 312 1 Redial 2 Page All 3 Park 4 Parked Calls 1230o Feb 23 S OPTIONS AT ra 5 Extension List 6 Call Log 7 Conference 8 Messages Figure 312 Hold Options Call Management and listed below 1 Redial Page All Park Parked Calls Extension List Call Log Conference Messages Accesses the Redial list See Handset Accessing the Redial List on page 125 Pages all other extensions See Handset Paging on page 236 Places the current held call in the Parked Calls list See Parking an Active or Held Call on page 227 Accesses the Parked Calls list See Handset Parking a Call on page 227 Accesses the Extension list See Handset Accessing an Extension on page 123 Accesses the Call Log See Handset Accessing the Call Log on page 121 Goes to conference setup and uses the current held call See Handset Conferencing on page 221 Retrieves Voicemail See Handset R
92. ONS then 5 to display the Settings menu shown in Figure 104 Press 5 to display the Product ID screen shown in Figure 106 This page displays the Handset s identification information including serial number model number software version and registration status This information cannot be altered Press to return to the Settings menu shown in Figure 104 103 Synapse User s Guide ACCESSING ITEMS IN LISTS 5 New Messages The SB67030 Deskset has lists of phone numbers that are used for making calls and for call management Some of the lists like Voicemail have other features associated with them that are explained elsewhere in this guide In this chapter you learn how to access an individual item in a list All instructions start from the Idle screen The Deskset provides access to the following lists Voicemail List See Accessing Voicemail on page 105 Directory List See Accessing the Directory on page 106 m Call Log See Accessing the Call Log on page 107 m Extension List See Accessing the Extension List on page 109 m Quick Dial See Accessing the Quick Dial List on page 110 Redial List See Accessing the Redial List on page 113 peared a You can also access these lists with an optional Cordless Handset See Searching the Gary Keys 0 Directory or Extension Lists Using the Dial Pad on page 116 Karl Anders hick Gibson Use of a to sorol or use dial
93. OOTING If you have difficulty operating your system try the following suggestions in this section x Common Troubleshooting Procedures on page 241 m General Troubleshooting on page 249 m Gateway Troubleshooting on page 259 m Deskset Troubleshooting on page 262 m Cordless Handset Troubleshooting on page 273 m Cordless Headset Troubleshooting on page 281 m ATA Troubleshooting on page 286 Q For customer service or product information contact the person who installed your system If your installer is unavailable visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada dial NOTE 4 888 883 2474 Many corrective actions require logging in as the System Administrator See the System Configuration section the of Synapse Administrator s Guide available at www telephones att com synapseguides Troubleshooting 240 Synapse User s Guide Common Troubleshooting Procedures Follow these procedures to resolve common issues Resolving Audio Echoes The SB67010 PSTN Gateway uses automatic telephone line calibration to ensure optimal audio performance on outside calls If excessive echo occurs on outside calls consistently observe the Gateway line calibration data to understand any telephone line issues Occasional echoes may be caused by the other person s phone To resolve audio echo issues 1 Log in as administrator Click Device Management then Device Log in
94. Playback on page 144 Figure 205 New Message Review Voicemail 160 Synapse User s Guide Handset Reviewing Voicemail Records Reviewing Voicemail records Press to begin Voicemail message playback as shown in Tee 1 13 lt Message Figure 206 Once message playback starts Counter The soft key becomes ARJ The message progress bar indicates how much of the message has played Time Remaining The message timer displays the remaining time in seconds of message playback Progress Press SPEAKER to hear message playback through the speaker Bar Press the lt j Navigation key to jump back in eight second Figure 206 Message Playback er ERENS Press the gt Navigation key to jump forward in eight second increments Press the 4 Navigation key to play the previously numbered message Press the lt 7 Navigation key to play the next numbered message Voicemail 161 Synapse User s Guide Reviewing Voicemail records Continued Press PHONE to exit message playback and call the phone number ie eee a 1 13 T Message from the message 0 Counter For outside phone numbers in Voicemail and CID lists Synapse dials a 9 and then dials the number in the display Therefore numbers that need editing adding a preceding 1 or a country code or removing the Time area code cannot be dialed from Voicemail Remaining Press OPTIONS to access the Options menu See Handset Managing Personal Voi
95. R 2 30p Feb 23 Mary Williams 9 1 888 722 7702 00 32 ON A CALL Figure 308 Active Press ellaa to return to the three way conference as shown in Figure 306 If you have held calls the system returns to Held Calls mode If there are no held calls the system returns to Idle mode 223 Synapse User s Guide Handset Managing Held Calls A maximum of five calls can be held To place an active call on hold and to retrieve it with the Cordless Handset a 2 30p Feb 23 i en NEXT CALLY Graham Bell The screen changes from ON A CALL as shown in Graham Bell 232 555 0176 Figure 309 to ON HOLD as shown in Figure 310 232 555 0176 e Press to transfer the held call to another 03 00 ON HOLD 0 12 ONACALLE number m e Press to retrieve the held call Figure 309 Active Call Press PHONE to start a new call Figure 310 Call on Hold Press the Dial Pad keys to make a new call while on hold See Handset Predialing on page 189 To do this with the Deskset see To manage held calls on page 208 Call Management 224 Synapse User s Guide To retrieve a held call when there is more than one call in the Call Deck with the Cordless Handset Press the A or 7 Navigation key to review calls in the Call Deck as shown in Figure 311 NEXT CALLY Graham Bell 232 555 0176 Press when the call you want to retrieve is displayed You return to the active call 03 00 ON HOLD Pressing PH
96. Settings for Extension 201 Extension Name Graham Bell Call Forward All Settings Call Forwarding Off On Target Type Voicemail Personal Extension Operator Outside Phone Number Auto Answer Settings Delay 5 Seconds Set Password User Password Cancel Figure 34 WebUI Basic Settings Part 1 Web Interface of Click Extension Settings or Basic Settings in the Navigation Menu at the left side of the screen to display the screen shown in Figure 34 with your Extension Name shown Your extension name which the system administrator enters is displayed on intercom calls and is also used by callers to spell names when the Auto Attendant Directory feature is enabled by the system administrator Enabling Call Forwarding in this window prevents your extension from ringing All calls are immediately forwarded to the destination you select preventing you from answering them To enable call forwarding a Click the Call Forwarding On button Synapse User s Guide To modify the Basic Settings Continued b Select the Target Type Extension Name Graham Bell Call Foroni A cate O Voicemail if you choose Voicemail Call Forwarding off on and if your system has Group Target Type Voicemail Personal Mailboxes you should then choose Personal or one of the Group Extension Operator
97. User s Guide Deskset Dial Pad Entry Use the dialing keys to enter alphabetical characters into a text field Digits 2 3 4 5 6 and 8 have three assigned letters while digits 7 and 9 have four assigned letters as shown in Figure 11 The keys function as follows 1 2 3 4 5 6 7 8 Pressing the dialing key once enters the upper case first letter on the key Pressing the dialing key twice enters the upper case second letter on the key Pressing the dialing key three times enters the upper case third letter on the key Pressing the dialing key four times enters the number or the upper case fourth letter for keys 7 and 9 that require an additional press to cycle into lower case letters Pressing the dialing key five times enters the lower case first letter on the key Pressing the dialing key six times enters the lower case second letter on the key Pressing the dialing key seven times enters the lower case third letter on the key Pressing the key further cycles through the letters again Figure 11 Dial Pad The and keys have been assigned special characters as shown in Figure 12 Repeatedly pressing these keys cycles through each special character in the order shown Overview 28 ft Deskset Special Characters Figure 12 Deskset Special Character Assignment Synapse User s Guide Deskset Confirmation Screens or GED as Confirmation screens require that you confirm a choice by pressing i s
98. User Password screen shown in Figure 54 2 Call Forward All Mailbox displays 3 Auto Answer m Enter your password and press SELECT 4 Voicemail Memory 5 Name Recording m To correct errors use the SSe T Or tO Sero en prosp Quick y m To cancel your changes on that screen press SELECT or press 1 7 Dial will return to the previous screen at any time The set Figure 53 User Settings Enter user password Use dial pad to enter user password Press SELECT when done Cancel Figure 54 Enter User Password Settings T2 Synapse User s Guide Greetings You can have three different greetings for your Voicemail You can then choose the one that is currently appropriate You can record a Primary greeting to use most of the time and an Alternate greeting for when you are out of the office The Pre Set greeting Please leave a message after the tone is used when no other greeting is recorded To select the current greeting 1 Press MENU then 2 and then 1 to display the Message Greetings menu shown in Figure 55 Message Greetings ah 1 Current Greeting 4Primary gt 2 Play Rec Primary Greeting 3 Play Rec Alternate Greeting Press the lt l or gt Navigation key to select the Pre Set Primary or Alternate greeting to be played to outside callers 4 Play Pre Set Greeting To record a new Primary or Alternate greeting see Recording a Greeting on page 14
99. Voicemail message starting on page 147 Press to record an introduction The screen shown in Figure 186 displays and the word Press Sks to begin recording The soft key changes to RECORDING displays as shown in Figure 187 When finished recording press Reaching the 30 second limit automatically stops recording The screen shown in Figure 188 displays You have options to play delete and record the announcement again Press to display the Forward Forward Message Message screen as shown in Figure 185 on page 148 Message Introduction Message Introduction Attached displays on the screen Duration 0 125 to forward the message with mememe the introduction message attached Press Play to review intra or Record to Quick create a new intro Record Figure 188 Message Introduction 149 Synapse User s Guide Deleting Personal Messages You can delete a single Personal Message or all Personal Messages from the Messages list or from message playback To delete a single message or all Personal Messages 1 Open your new or complete Personal Messages list as described in Accessing Your Messages on page 143 A Messages list displays such as the one shown in Figure 189 Messages v EE 4 232 555 0176 F Private 2 Press the A or 7 Navigation key to highlight the desired message Mary Williams Feb 14 3 Press SiH to delete the message The syste
100. X OUT LED right of the ATA LCD screen is flashing GREEN Paging is active a user on the system is paging the OHP system There may be a problem with the paging equipment or its setup Verify your paging equipment configuration Check to see if the OHP system has settings that need to be adjusted to work with Synapse Refer to your paging equipment documentation or to your installer As administrator log into the WebUl In single zone paging paging starts on Desksets before the paging starts on the OHP system Troubleshooting Paging delay is too short 297 Click System Settings gt Overhead Paging Verify that the Paging Delay is set to an appropriate delay to work with your OHP system Click Apply Synapse User s Guide Symptom Probable Cause Corrective Action Single Zone OHP Connected to an FXS Port For OHP equipment connected to an FXS port this Troubleshooting refers to the ATA front panel FXS LED for the FXS port you are using for the OHP equipment When the equipment is properly installed and everything is configured correctly this is the behavior of these LEDs m OFF There is no paging activity m Flashing GREEN A user has initiated a page Solid GREEN The OHP has answered the page request and the page beep will soon sound if it hasn t already sounded We also use these LEDs to help diagnose problems Single zone OHP on FXS is No signal is detected There is no signal when
101. access to one or more Group Mailboxes The New Messages count includes your new private messages and any new messages in any Group Mailboxes to which you are assigned 12 30PM Thu Feb 23 2008 Fah EXT 249 ey ey John Smith ey 2 New Missed Calls 5 New Messages Press F or to move highlight then press SELECT CallFw d Figure 169 Idle Screen New Messages Voicemail ATA If you select New Messages or press MESSAGES a list of Mailboxes appears as shown in Figure 170 Users with this screen would have access to their own Voicemail and messages stored in the sales department Group Mailbox You then select a Mailbox to access the messages stored in that Mailbox Your Personal Mailbox is always at the top of the list of Mailboxes to which you have access 141 Messages 1 New 6 Old Personal 1 New 12 Old Sales Press orai to move highlight then Quick y press SELECT Dial Figure 170 Group Mailbox List Voicemail Messages Synapse User s Guide When messages display they appear in a list similar to the list shown in Figure 171 Pressing the A or W Navigation key cycles through the messages in the list Pressing the lt j or gt Navigation key cycles through options for dialing Name and number displayed New Left and right arrow indicate D gt E FAYE Sd dialing options available Message icon accompanied by exclamation mark indicates message is new Tabl
102. age 67 for further instructions Press 2 to display the User Settings menu See User Settings on page 71 for further instructions Press 3 to display the Admin Settings menu See Admin Settings on page 93 for further instructions Press 4 to display the Deskset Information menu See Deskset Information on page 94 for further instructions If your extension is the operator extension press 5 to change the Auto Attendant settings See Operator Auto Attendant Settings on page 96 for further instructions Access menu item functions by pressing a designated Dial Pad key or using the Navigation key to highlight the entry and pressing SELECT 66 a Synapse User s Guide Deskset Settings Use the Deskset Settings menu to access the three functions and the related submenus listed in Table 8 To display the Deskset Settings menu 1 Press MENU to display the Menu screen shown in Figure 46 on page 66 2 Press 1 on the dial pad to display the Deskset Settings menu shown in Figure 48 Table 8 Deskset Settings Menu Structure Example Screen Function Submenu 1 Display on page 68 Contrast 1 9 Backlight Lo Hi Off Deskset Settings 2 Sounds 3 Preferred Audio Mode 2 Sounds on page 69 Ring Volume 0 9 Ringtones 1 9 Key beeps On Off Use or ah to scroll then press Quick y 3 Preferred Audio on page 70 1 Speakerphone SELECT or pr
103. ai for previous message Figure 178 List All Messages Messages v i Graham Bell tT S 4232 555 0176 gt Private Mary Williams Press F for next or im for previous message DelAll Figure 179 Play All Messages Voicemail 1 Press MESSAGES to view the entire Message list as described in Accessing Your Messages on page 143 The Messages list displays as shown in Figure 178 The list is sorted with the newest messages at the top of the list To play a specific message only press the A or Navigation key to highlight the desired message then press QQ OR To play all messages press as shown in Figure 179 GEEAE and then press SAEPE The Message Playback screen displays as shown in Figure 180 m Press to pause message playback Messages v EE NEW Delete m Press to delete the message If there are more messages the next message is selected m Press or to jump back or forward in 8 second increments Graham Bell 232 555 0176 10 17a Duration 0 24 Time Remaining 0 14 m Press the lt 7 or A Navigation key to skip to the previous or next message Press for next or a for previous message m Press CANCEL to cancel playback and leave the highlight on the last played message Figure 180 Message Playback 146 Synapse User s Guide Forwarding a Personal Message To forward a personal Voicemail message 1 Open
104. al screen Figure 143 Redial List 3 Press to return to the previous mode To do this with the Deskset see To delete a single entry on page 115 Figure 144 Redial Options Accessing Items in Lists 126 Synapse User s Guide Handset Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter To search for a list entry on the optional Cordless Handset 1 Select a list to search such as the Directory shown in Figure 145 DIR ABC Account 2 Pressing a Dial Pad key causes a letter to display in the center of the Handset 9 503 555 0194 screen The Handset searches for an exact match or the closest match as follows Amy Lee Angela Martin f you press 4 once the Handset searches for names beginning with G Barry Crick id If you press 4 twice the Handset searches for names beginning with H See Handset Dial Pad Entry on page 48 for information on entering other Figure 145 Directory List individual letters m When an exact match is found the highlight moves to that entry as shown in zak Figure 146 Graham Bell 9 212 555 0154 If you enter a letter and the Handset cannot find an exact match the highlight Heather Phillips moves to the entry with the next closest alphabetical match lan Stevens John Lee Figure 146 Search Result Accessing Items in Lists 127 Synapse User
105. all forwarding on the selected Deskset a 4 Synapse User s Guide Symptom Probable Cause Corrective Action Incomplete Voicemail Recording interrupted by f a caller leaves a very long message part of it may be messages time out or full memory lost when the Deskset disconnects the call after two minutes If the caller pauses for longer than six seconds the Deskset stops recording and disconnects the call If the Deskset s memory becomes full during a message the Deskset stops recording and disconnects the call If the caller s voice is very soft the Deskset may stop recording and disconnect the call System does not respond to The system cannot detect Confirm you have entered star star before entering remote Voicemail commands Dual Tone Multi Frequency your remote access code user password If you have no DTMF tones which are the password press star star then pound signals sent when the caller presses Dial Pad keys Confirm you are calling from a touch tone phone When you dial a number you should hear tones If you hear clicks the phone is not a touch tone telephone and cannot activate the answering system m The answering system might not detect the star star while your announcement is playing Try waiting until the announcement is over before entering the code m There may be interference on the phone line you are using Press the Dial Pad keys firmly Troubl
106. allFw d Figure 6 Deskset Idle Screen Table 2 Idle Screen Soft Keys Description Description Description Description Pages internal Moves to the next set of soft Turns Do Not IZE Turns Call Disturb on or Forward on or extensions mera keys If this key appears off off there are more than four soft keys available Accesses arkLiz Accesses Park Rings the More 1 2 indicates that you Extension list list Cordless Handset are on page one of two Overview 21 a 4 Synapse User s Guide Deskset Status Indicators Status indicators appear in the upper right hand corner of the Deskset display as shown in Figures 6 and 7 12 30PM Thu Feb 23 2000 va fa Piei Figure 7 Example of Call Forward On 12 30PM Thu Feb 23 2008 wa Pelee Figure 8 Example of DND On Status messages include Displays when Call Forward All is on Displays when Do Not Disturb is on Displays when Auto Answer is on Displays when the ringer is silenced a Displays when less than five minutes of Voicemail recording time is available Displays when Voicemail is full The silent ringer and the Voicemail indicators alternate with each other and the other status indications The Do Not NOTE Disturb indicator supersedes the Auto Answer indicator and the Call Forward All indicator supersedes both the Do Not Disturb and Auto Answer indicators When Do Not Disturb is on there is no indication for Auto Answer When Call Forward
107. always be followed to reduce the risk of fire electric shock and injury including the following m Read and understand all instructions Follow all warnings and instructions marked on the product Unplug this product from the wall outlet before cleaning Do not use aerosol or liquid cleaners Use a damp cloth for cleaning Do not use this product near water for example near a bathtub kitchen sink or swimming pool Do not place this product on an unstable surface m This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home or office consult your dealer or local power company Do not allow anything to rest on the power cord Do not install this product where the cord may be walked on Never push objects of any kind into this product through the slots in the unit because they may touch dangerous voltage points or create a short circuit Never spill liquid of any kind on the product To reduce the risk of electric shock do not disassemble this product take it to an authorized service facility Opening or removing parts of the unit other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric shock when the product is subsequently used Do not overload wall outlets and extension cords m The power adapter is intended to be correctly oriented in a vertical or f
108. ame extension and only one device can be used at a time To register the TL7600 Cordless Headset Cordless Headset Recistration 1 Press MENU then 2 and then 6 to display the Cordless Settings menu shown in Figure on page 87 Cordless Headset is currently Not Registered The Headset must be in the charger otherwise registration cannot proceed Even if the Cordless Headset has been in its charger remove and replace the NOTE i Cordless Headset right before you press jie on the Deskset Place Cordless Handset in charger Bose Hodis E Press 2 to display the Cordless Headset Registration screen shown in Figure 82 Press ea Registration in Progress appears while the Deskset searches Figure 82 Cordless Headset Not for the Handset Registered When registration is complete Cordless Headset is currently Registered displays and the Cordless Headset ON OFF light turns solid blue Press QD The Cordless Settings menu displays Registration can be terminated by pressing CANCEL on the Deskset NOTE If the Cordless Handset is registered to another Deskset it must be deregistered first See Handset Headset Deregistering a Cordless Accessory on page 90 Settings 89 Synapse User s Guide Handset Headset Deregistering a Cordless Accessory You must deregister cordless accessories before you can register them to different Desksets If you remove a Deskset from the system first deregister
109. apse User s Guide Handset SB67030 Deskset SB67040 Cordless Handset Comparison The following Deskset features are limited on the Handset Paging You can send pages only to all extensions not to paging zones from the Cordless Handset but you cannot receive them See Handset Paging on page 236 ATA If your Synapse system includes an optional Overhead Paging OHP system you cannot send pages though it View other held calls You can cycle though held calls in the Call Deck See Handset Call Deck on page 218 On the Deskset held calls are listed on the screen View simultaneous You can cycle through simultaneous incoming calls See Handset Multiple Incoming Calls on incoming calls page 204 On the Deskset multiple incoming calls are listed on the screen View Voicemail list You can cycle through individual Voicemail records See Handset Retrieving Personal Voicemail on page 160 On the Deskset Voicemail record are listed on the screen Forward message to You can forward messages to an extension but with limited functionality See To forward a extension message on page 164 On the Deskset you can add an introductory message and you can forward to multiple extensions Directory You can access the Directory and choose to see all personal or system lists but you cannot change the sort order or create new Personal Directory entries See Handset Accessing the Directory on page 119 Speakerp
110. are determined by your system administrator Only people with access to the system administrator s password NOTE can change them 4 Deskset Information For more information on these settings see the Synapse System Administrator s Guide downloadable at www telephones att com synapseguides Use orah to scroll then press Quick y SELECT or press 1 4 Dial Figure 89 Admin Settings Settings 93 Synapse User s Guide Deskset Information Most of the Deskset Information is only used by your system administrator or the Installer However you need the Deskset s IP Address to use the WebuUI To display Deskset Information Deskset Information F 1 boos MENU and then 4 to display the Deskset Information screen shown in Model No SB67030 Figure 90 Status Synchonized E IP Address 192 168 1 3 2 Press the lt 7 Navigation key to access the additional information shown in MAC Address 00 11 A0 00 12 8D Figure 91 Serial No CBJ003235 Boot Ver 2 5 3 3 When your review is complete press W2 The Main menu displays P Firmw are Ver v1 3 1 Use or ah to scroll Press Exit when Quick y done Dial Figure 90 Deskset Information 1 Serial No CBJ003235 Boot Ver 2 5 3 P Firmw are Ver v1 3 1 V Firmw are Ver D022 Handset Not Registered Headset Not Registered Local Address 169 254 8 74 Use or ah to scroll Press Exit when Quick y done Dial Figure 91 Deskset Infor
111. ary use the dial pad to enter your user password and press SELECT When the message playback completes the Call Log displays 179 Synapse User s Guide Handset Deleting Call Log Entries The user can delete a single Call Log entry or all Call Log entries To delete a single Call Log entry CD i in Fi TOG 1 Press to display the Call Log as shown in Figure 241 Graham Bell 2 Highlight the desired message using the A or 7 Navigation key 4 232 555 0176F NEW M amp M Feb 23 9 552 3 Press GENG The highlighted entry is removed from the list and the next entry appears Mary Williams 10 01a UNKNOWN Jan 14 To do this with the Deskset see Deleting Call Log Entries on page 173 Figure 241 Call Log Call Log 180 Synapse User s Guide You can delete all entries only when viewing the Call Log list from Idle mode To delete all of the entries in the Call Log rar 1 Press A to display the Call Log ar r OPTIONS n Ei 2 Press OPTIONS to display the Call Log Options screen shown in Figure 242 11 Delete All 2 Play Message 3 Press 1 or SELECT to display the Delete All Confirmation screen as shown in Figure 243 m Press to delete all Call Log entries Press WET to return to the Call Log screen Figure 242 Call Log To do this with the Deskset see Deleting Call Log Entries on page 173 Options 07 i i Hele anm Are you sure you want to
112. ate d If there is a significant increase in the loss number and improved audio performance on those lines after disconnecting a parallel device consult your telephone service provider to either investigate the problem or to install separate lines for those parallel devices Troubleshooting 242 Synapse User s Guide Resolving General Audio Issues Check the following if you hear static sudden silences gaps in speech echoes distorted speech or garbled speech To resolve general audio issues You may be experiencing network problems Your LAN administrator should ensure the following minimum guidelines are met e A switched network topology which requires attaching network components to switches rather than hubs is recommended The network should use standard 10 100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit s e The office network infrastructure should use Cat5 wiring Do not connect a network server PC to the PC port on the Deskset If you have Digital Subscriber Line DSL service you may be experiencing telephone line problems Make sure you have a DSL filter plugged in between each DSL line and the telephone wall jack m You may need a higher quality DSL filter than you are currently using You can also try plugging in multiple DSL filters in sequence to decrease DSL interference Move the DSL line to the lowest priority line which is Line 4 on the highest numbered Gateway as indicated
113. ay be causing short periods of sound to drop out not be heard Use of audio source outputs whose levels are not adjustable such as RCA Line Out may result in unacceptable background music levels and should not be used 290 CAUTION If you can adjust the output volume of your audio source like the headset jack of an MP3 player call into your Synapse system place the call on hold listen to MoH on the outside line and adjust the audio volume on your audio source up or down until the best sound quality is achieved If your audio source does not have adjustable volume such as the AUX OUT on a radio verify that the audio source meets the electrical specs for ATA AUX IN See Appendix B Technical Specifications on page 317 If you created a recording to use as the audio source try to adjust the recording volume by speaking louder or speaking closer to the microphone Please note that some types of music sound better then others when played across a telephone line For example classical music with extreme volume fluctuations may not sound very good when used as MOH Use an audio source with output volume control Speaker outputs should not be used as the MoH audio source as they can exceed the ATA AUX IN input specifications See Appendix B Technical Specifications on page 317 Grossly exceeding these specifications can damage the ATA a gt Synapse User s Guide Symptom Probable
114. ays 1 Delete All S Lee 2 Delete i Douglas Lewis Sii iiia Edgar Williams Gary Keys Press 3 to display the Message Forward screen shown in Figure 212 Enter the Extension number m Using the dial pad Figure 211 Message OR Figure 213 Extension Options List Press to display the Extension list shown in Figure 213 MSG FORWARD oo e Press the A or 7 Navigation key to scroll through Forw ard message Forw ard message From Graham Bell the Extension list Then press SELECT From Graham Bell ToB OR To Amy Lee MSG FORWARD Enter Ext or press EXT s to select target Use the dial pad to find the desired entry by name See Deskset Dial Pad Entry on page 28 Figure 212 Begin Forward re ain oon the destination LB appears as Figure 214 Forward Message Suen ep Message Confirmation Voicemail 164 Synapse User s Guide To forward a message Continued 4 Press to forward the message to the selected SEHD g Wisen a 01 13 extension Graham Bell 1 232 555 0176 an 10 12 03pm Sy Nese 1 13 Gazten p it Message The confirmation screen shown in Figure 215 displays to Forwarded confirm that the message has been forwarded 4 02 49 The Handset returns to the same message screen as onl aot NEXT shown in Figure 216 To do this with the Deskset see Forwarding a Personal Message Figure 216 Message Figure 215 Message on page 14 7 Review Forwarded C
115. can begin Press EndPage when done Figure 325 Multi Zone Overhead Page Paging 1 as shown in Figure 319 on page 232 from Idle or to press WEIER then From Idle or from a held call press It may be necessary to first press WELAI gais from Hold The paging zones screen displays as shown in Figure 324 Select Overhead Paging J The system displays the multi zone overhead page screen as shown in Figure 325 If necessary enter the desired overhead paging zone number Wait for feedback from your paging system then speak into the speakerphone or pick up the corded handset to speak When finished press Akla hang up the handset or press SPEAKER You return to the Idle screen 235 Synapse User s Guide Handset Paging You can page all the extensions in the system Q Neither zone paging nor optional overhead paging is available from the Cordless Handset NOTE To page all extensions with the Cordless Handset 2a 1 Begin the page ar 2 Page All a Press OPTIONS The screen shown in Figure 326 displays 3 Park 4 Parked Calls b Press 2 to begin the page The screen shown in Figure 327 displays Coie al m From a held call or Idle mode OR Figure 326 Held Options From the Parked Call list 2 30p Feb 23 a Press to begin the page The Handset originating the page emits a single short tone for half a second just before Paging paging commences An alert
116. cemail on page 163 If a message is playing message playback stops Press to return to Idle mode Progress Bar Figure 207 Message Playback To do this with the Deskset see Personal Message Playback on page 144 Voicemail 162 Synapse User s Guide Handset Managing Personal Voicemail You can delete a message or forward a message to an internal extension To delete a message MESGAGrS Press OPTIONS while playing a message Message playback stops OPTIONS aw and the screen shown in Figure 208 displays You have the following l options M 1 Delete All p 2 Delete 3 Forward MSG WiSe a 01 12 To delete all of your messages Message Deleted a Press 1 The screen shown in Figure 209 displays b Press to confirm Press ZB to cancel To delete the selected message Figure 210 Detete Figure 208 Message Options Confirmed Press 2 Sy Nese amp 1 13 Y Canon nn The screen shown in Figure 210 briefly displays to confirm Are you sure you that the Message has been deleted You then return to the want to delete all Message Review screen cp Mee aes To do this with the Deskset see Deleting Personal Messages on page 150 Figure 209 Delete All Messages Voicemail 163 Synapse User s Guide To forward a message From Messages playback mode press OPTIONS Message MECCAGEC we EXTENSION OPTIONS aF playback stops and the screen shown in Figure 211 displ
117. cle through options Dial Delete Figure 61 Call Forward All Ext Call Forward All Fah Call Fwd All Target PW to Ext 20 Use F Oram to move highlight Quick 4 Use or to cycle through options Dial Delete Figure 62 Enter Extension Settings Press MENU then 2 and then 2 to display the Call Forward All menu Press the lt 4 or gt Navigation key to change the setting to RIBS as shown in Figure 61 Press the 7 Navigation key to move to the to Ext editable field A cursor appears in the number field Enter a valid extension as shown in Figure 62 tae to confirm the change The User Settings menu displays 8 Synapse User s Guide Call Fwd All Outside Phone Number To set Call Forward All target to an outside phone number Call Forward All Fa Call Fwd All Target to Phone Use F ora to move highlight Quick y Use or to cycle through options Dial Figure 63 Call Forward All Phone Call Forward All FA Call Fwd All Target to Phone 1 604 555 0131 Use F Oram to move highlight Quick y Use or to cycle through options Dial Delete Figure 64 Call Forward Phone Settings Press MENU then 2 and then 2 to display the Call Forward All menu Press the lt j or gt Navigation key to change the setting to 4Phone sh f as shown in Figure 63 Press the 7 Navigation key to move to the to Phone field A cursor ap
118. connection Searching for with Deskset Deskset Figure 25 Link Loss Notification Screens If you are on a call when you lose the connection the call is placed on hold The Deskset Call Appearance icon for that call changes from g to Sa When you reestablish the connection you can take the call off hold and continue the conversation Overview 46 Synapse User s Guide Handset Searching a List Using the Cordless Handset Dial Pad To search for a list entry Ain 1 Press DIR to display the Directory shown in Figure 26 ABC Account OR 9 503 555 0194 Amy Lee Press OPTIONS then 4 to display the Extension list Angela Martin Barry Crick Pressing a Dial Pad key causes a letter to display in the center of the Handset screen See Handset Dial Pad Entry on page 48 for more information on Dial Pad keys The Handset finds a name that begins with that letter If there is no name starting with that Figure 26 Directory letter the Handset finds the next name in the alphabet For example If you enter K Press 5 twice and an exact match is found the highlight bar moves to that entry If you enter L Press 5 three times and the Handset cannot find an exact match the highlight bar moves to the entry with the next closest alphabetical match Overview 47 Synapse User s Guide Handset Dial Pad Entry Use the dialing keys to enter alphabetical characters to search the Directory and Extension lists S
119. ctory List Entry screen displays as shown in to Figure 40 C ABC Accountants 9 1 503 555 0194 Edit C Angela Martin 9 1 732 555 7318 Edit 3 Complete the form with the desired information Davis Carterer 9 1 317 555 0129 Edit E craham Bell 9 1 232 555 0176 Edit 4 Click Apply to accept your changes or Cancel to reject O Mary Williams 9 1 888 722 7702 Edit the changes C Milford Taxi 9 1 604 555 0182 Edit Figure 39 Extension Directory Edit Extension Directory List Entry First Name Graham Last Name Bell Phone Number 912325550176 For outside phone numbers enter a 9 first Apply Cancel Figure 40 Edit Extension Directory List Screen Web Interface 61 Synapse User s Guide To sort and delete Extension Directory entries Directory List for Extension 201 Add New Entry Delete Selected Entries Sort By Last Name C ABC Accountants 9 1 503 555 0194 C Angela Martin 9 1 732 555 7318 C Davis Carterer 9 1 317 555 0129 C Graham Bell 9 1 232 555 0176 O Mary Williams 9 1 888 722 7702 C Milford Taxi 9 1 604 555 0182 Figure 41 Extension Directory Web Interface Edit Edit Edit Edit Edit Edit 62 Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 41 To sort entries by last name click Sort By LastName __ The button then changes to Sort By Fi
120. d place the Cordless Headset into the charger 4 Wait for the ON OFF light on the Headset to display a blue light indicating that the Headset was able to reestablish its connection with the Deskset Allow up to one minute for this to take place The light on the Headset The Headset is not m Register the Headset at the Deskset Press MENU gt User flashes orange and blue the registered Settings gt Cordless Settings gt Headset gt Headset does not work Register Once the Headset is registered the Headset light is blue when the Headset is placed in the charger Troubleshooting 281 Symptom Synapse User s Guide Probable Cause Corrective Action The TL7600 Headset does not work at all Headset registration is not working Troubleshooting The Headset is not getting power from its battery The Headset and the Deskset are not communicating with each other 282 Verify that the battery is installed and charged correctly Place the Headset into the accessory charger Ensure the charger is securely plugged into an outlet not controlled by a wall switch The Headset LED will light to indicate that the Headset is charging If the battery is completely depleted it can take up to 10 minutes to charge the battery enough for the Headset to work even briefly In this case the ON OFF LED will remain off and you will not be able to use the device After 10 minutes of charging remove the Headset from t
121. de Symptom Probable Cause Corrective Action Analog phone connected to Analog phone is working Consider the analog phone limitations FXS port does not work as with Synapse but does not l expected Continued have Deskset capabilities e To make outgoing calls on an analog phone connected to the FXS port on the ATA the external phone number must be preceded by 9 same as on a Deskset m The analog phone connected to the FXS port on the ATA can pick up incoming calls and make outgoing calls Idle Ringing Dial caller ID and Active states are all supported but advanced features such as Call Waiting Call Forward Hold Transfer DND Paging Park and Voicemail are not supported on analog phones See ATA Analog Telephone Overview in the Synapse Administrator s Guide at www telephones att com synapseguides for a complete list of features Troubleshooting 311 Synapse User s Guide ATA Group Mailbox Troubleshooting Symptom Probable Cause Corrective Action Group Mailbox does not Needs an ATA to be m Group mailboxes reside on the ATA The ATA must be work available connected See the Synapse Installation Guide at www telephones att com synapseguides Group Mailbox is full even The sum of the quotas for m The ATA allows for a total of 60 minutes of recording time though is has not reached individual Group Mailboxes for all Group Mailboxes It is up to the system quota may exceed 60 minutes or administ
122. delete all entries UNO IN suu Figure 243 Delete All Confirmation Call Log 181 atatt 12 30PM Thu Feb 23 2005 VAa EXT 249 John Smith 5 New Messages Press W of to move highlight then press SELECT IZ 30PM Thu Feb 23 2008 IZ 30PFM Thu Feb 23 2008 I 30PM_ Thu Feb 23 2008 9 800 916 2007 T call lift maceiver or press SPEAKER QUK yp HEADSET or key next to 4 leon Outgoing Calls Synapse User s Guide OUTGOING CALLS The SB67030 Deskset and the optional SB67040 Cordless Handset provide several methods for making a call You can also complete a call that you dialed elsewhere with the optional TL7600 Cordless Headset If you have an analog telephone such as a conference phone connected via an optional Analog Terminal Adapter ATA you can make basic phone calls with that telephone If you are in Idle mode or have calls on hold you can use the dial pad to dial a phone number and then go off hook to hear the dial tone This is referred to as Predialing You can make a call at any time by choosing an off hook method then dialing a number This is referred to as Live Dialing You can also predial or live dial using phone numbers from lists such as the Directory Call Log Redial Quick Dial and Messages Dial the system operator by pressing O zero m Active Call Screen on page 183 m Predialing on page 184 m Live Dialing on page 185 a Making a Call fr
123. dless Handset Deregistration from the Cordless Handset Cordless Handsets can also be deregistered from the Handset This method can be used when the Deskset is unavailable for standard deregistration To deregister the Handset when the Deskset is not available Press OPTIONS and then 5 The Deregister Setting screen displays as shown in Figure 86 Dn Fen Press 4 for Deregister The Deregister Confirmation screen displays as shown in 1 Display 2 Sounds 3 Restore Default _ Press ai 4 Deregister ih Q If you deregister a Cordless Handset using the Handset the previously registered Figure 87 Deskset does not recognize the deregistration You must also deregister the Cordless Handset from that Deskset before another Cordless Handset can be registered to that Deskset NOTE Figure 86 Deregister Setting DEREGISTER HANDSET Do you want to deregister your handset Figure 87 Deregister Confirmation Settings 91 Synapse User s Guide Handset Headset Cordless Accessory Registration and Deregistration Issues If the Cordless device is registered to another Deskset or telephone it must be deregistered first See Handset Headset note Deregistering a Cordless Accessory on page 90 Handset Headset If a Password is Being Used If you have set a user password see Change User Password on page 86 the User Password screen shown in Figure 88 displays when you begin the registration process
124. dministrator Click Device Management then Back up Restore and then Extension Settings in the navigation menu at left Select the extension from the New Extension Number drop down list and click Back up Extension to save the file to a specified location on your computer You will need to locate and retrieve this file later so make sure you remember where you saved it The default file name will be in the format backup _ds_ extension number year month day _ time cfg If you back up the same extension less than one minute after creating the back up you may overwrite the earlier backup file If the desired extension number is not in the drop down list choose Select Extension from the drop down menu The note WebUl defaults to backing up the extension whose IP address was used for logging into the WebuUI Troubleshooting 244 Synapse User s Guide To reintroduce a Deskset into the system Continued 3 Perform a complete factory reset to return to the values set at the factory Insert a pen or the end of a paper clip into the reset switch located on the underside of the Deskset as shown in Figure 329 Hold until Restoring to Factory Defaults appears on the screen approximately 5 seconds After the Deskset restarts it will rejoin the system The Deskset will be given the lowest available extension number which may be different than its previously assigned extension number 4 If you backed up the Deskset settin
125. does not work during power failure Line Status LEDs do not flash red when the telephone line cords are plugged into the Gateway after power is switched on Troubleshooting The Deskset is the only device on the subnet The Gateway needs time to restore service The PSTN line is not in the correct jack Line calibration allows the Gateway to adjust its performance depending on the phone lines characteristics The Gateway may not have performed calibration 261 Power cycle the Deskset by unplugging the power cord and plugging it back in If power cycling does not work back up your Deskset and reset to factory defaults by using a paper clip to press and hold the reset switch located on the underside of the unit for more than five seconds Restore your settings after restart Allow at least 30 seconds for the Gateway to boot up again after a power failure Make sure there is a PSTN line plugged into Line 4 Make sure an analog phone is plugged into the bypass jack using a modular line cord Make sure an Ethernet cable is plugged into the port marked LAN Unplug the telephone line and wait two full seconds for the Gateway line LED to turn red before plugging it back in Synapse User s Guide Deskset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section see the Synapse Administrator s Guide at www telephones att com synapseguides Sym
126. e Corrective Action ATA screen displays Synch Failed ATA screen displays Synch Failed Continued ATA is not active immediately after a power interruption Troubleshooting The ATA was disconnected then reconnected after configuration changes were made to the system The ATA was configured on another network or has returned to the Synapse system after being deleted from the system The ATA needs time to restore service 287 Refer to Reintroducing a Gateway or ATA Into the System on page 246 Reset to factory defaults by using a paper clip to press and hold the reset switch located on the front of the unit for more than five seconds See Reintroducing a Gateway or ATA Into the System on page 246 Allow at least 30 seconds for the ATA to boot up again after a power failure Synapse User s Guide LATA Music on Hold MoH Troubleshooting Symptom Probable Cause Corrective Action Music on Hold MoH is not MoH is disabled Inthe WebuUI Click System Settings gt Hold Settings playing and the AUX IN LED set Select Port to be ATA AUXIN and click Apply right of the ATA LCD screen is OFF MOH is not playing and the MoH not properly connected sm Verify that an audio source is connected to AUX IN on the AUX IN LED right of the ATA ATA and power is applied LCD screen is solid RED but MOH is enabled in the WebUI and no connected equipment is detected in AUX IN Trouble
127. e Corrective Action Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing Continued Troubleshooting The Deskset is the only device on the subnet or is on a different subnet than any Gateways The Deskset may have an incompatible software version 264 The Deskset may temporarily display Synchronizing for a few seconds This is normal and does not indicate a problem If this Deskset is the first device on the network Synchronizing displays continuously until another device is connected to the network Confirm that the first three octets of the Deskset IP address match the IP addresses of other system devices Power cycle the Deskset by unplugging the power cord and plugging it back in If power cycling does not work back up your Deskset and reset to factory defaults by using a paper clip to press and hold the reset switch located on the underside of the unit for more than five seconds Restore your settings after restart Log into the WebUI using the IP address of the Deskset Update the software See Update Device in the Synapse Administrator s Guide at www telephones att com synapseguides Synapse User s Guide Symptom Probable Cause Corrective Action Unable to make outside calls An outside phone number Ensure that you enter a 9 before the
128. e 12 Voicemail List Description Message Counter CSS YHA lt i Graham Bell ies 10 17a arse Time and date when message 8 05a was recorded Feb 14 Both are shown for highlighted messages Only the time appears for unhighlighted messages received on the day they are viewed and only the day appears for unhighlighted older messages Description Description Description Description Plays message Initiates Message Forward function FwedMisg Marks an old message as new Voicemail Deleg Dell Moves to the next set of soft keys If this key appears there are more than eight soft keys available More 1 3 indicates that you are On page one of three Dials the selected entry Deletes highlighted Voicemail message from Message list More 23 More 3 3 Deletes all messages Plays all messages Play All Marks all messages as old 142 a Synapse User s Guide Accessing Your Messages Access to your messages is different whether or not you have access to any Group Mailboxes If you do not have access to a Group Mailbox you can access just your new messages by selecting New Messages on the Idle screen A list of your new messages appears as shown in Figure 174 on page 144 You can also access all messages old and new by pressing MESSAGES A list of all messages appears as shown in Figure 171 on page 142 Messages If you have a pass
129. e and press for more than five seconds Reset the Deskset Insert a pen or paper clip into the reset hole and press for more than five seconds Synapse User s Guide Cordless Handset Troubleshooting For more information about the corrective actions recommended in this troubleshooting section see the Synapse Administrator s Guide at www telephones att com synapseguides Symptom Probable Cause Corrective Action Handset does not work at all LCD is black Troubleshooting There is no power to the device 273 Confirm the battery is installed and charged correctly Place the Handset into the accessory charger Ensure the charger is securely plugged into an outlet not controlled by a wall switch The Charge LED on the accessory charger should light and the Handset display should indicate that the Handset is charging Verify that the charger s AC power outlet has power such as plugging in some other AC device If nothing works contact an electrician or use another power outlet If the battery is completely depleted it can take up to 10 minutes to charge the battery before the low battery icon displays on screen Synapse User s Guide Symptom Probable Cause Corrective Action Extension number does not The Handset has been 1 Check the Deskset to see if a Handset has been match the Deskset registered to another registered If so deregister it On the Deskset press Deskset MENU gt User Setti
130. e following options Press the lt j or gt Navigation key to move the cursor m Press the 4 or 7 Navigation key to move to the previous or next field m Press ERMA to erase the highlighted character if there is one or else the character before the cursor to insert a two second pause into the phone number The pause appears as a P in the field and is counted as a digit For external phone numbers enter a 9 first The Directory shown in Figure 155 displays 133 Synapse User s Guide Storing Directory Entries from the Call Log or Redial List To store a Call Log or Redial entry into your Personal list 1 Press CALL LOG or REDIAL to access either list The Redial list is shown in Redial kal 1 12 E Figure 157 Mary Williams isi LA 2 Press the A or 7 Navigation key until the desired entry is highlighted Wanda Peters Unknow n Caller 3 9 1 533 555 0124 Charlie Johnson 9 1 788 555 0139 To call press SELECT or Call m The Deskset automatically fills in the name and number if available If necessary edit the name and number Press the 7 Navigation key to move the cursor to the Last Name and Number entries Delete Figure 157 Redial List m Press BE sais to erase the highlighted character if there is one or else the Personal Entry character before the cursor First Name Mary VVilliams Last Name z to insert a two second pause into the phone numbe
131. e from A fi Troubleshooting Adobe at http get adobe com reader E Appendixes Adobe Reader Search E Glossary nia E Topic Navigation on page 11 Select Edit gt Search A Text Conventions on page 13 on the Menu bar to open this tool which Adobe Reader creates a list of all Navigation instances of a word or Click ona phrase You can also bookmark to go search all files in any to the first page folder of the listed topic The following sections provide instructions for using this guide Deskset and Optional Cordless Handset Menu Navigation on page 14 Preface Find a word in the current document Figure 2 Adobe Reader Navigation Preface 13 Synapse User s Guide Text Conventions Table 1 lists text formats and their uses Table 1 Description of Text Conventions Text Format Description Screen HARD KEY or DIAL PAD KEY Call Figure 1 Table 1 Topic Navigation on page 12 ATA Handset Headset 0 Notes give more information usually in a procedure NOTE A caution means that loss of data or unintended CAUTION Circumstances may result Identifies text that displays on the screen in a menu or prompt Identifies a hard key including the Dial Pad keys Identifies a soft key Identifies a figure or table Identifies a hyperlink to another part of this document or if it begins with www an internet web site You need internet acces
132. e ringer sounds as it is adjusted You can also alter the ringer volume in the Idle mode by pressing the Handset volume control q VOLUME p To choose one of nine ringtones press the lt 7 Navigation key once to highlight Ringtone To select the ringtone press the lt j or gt Navigation key This setting only applies to the Cordless Handset To change whether there are Key Beeps press the 7 Navigation key twice to highlight Key Beeps Press the lt or gt Navigation key to adjust the Key Beeps On or Off To accept the adjustments and return to the Settings menu shown in Figure 99 press Pex 99 Synapse User s Guide Handset Using the VOLUME key to set the Ringer and Voice Volume The Handset also provides a volume control on the right side of the handset You can increase or decrease the ringer volume only when not on an active call You can increase or decrease the incoming voice volume during an active call or during message playback To adjust the ringer volume When not on an active call Press VOLUME gt to increase the ringer volume OR Press 4 VOLUME to decrease the ringer volume A screen similar to the one shown in Figure 101 displays The example shows the volume set i to 3 The minimum ringer volume is zero silenced and the maximum volume is 6 Figure 101 Ringer Volume If you set the ringer to zero silenced the silent ring icon see Handset Cordless Handset Screen Icons on page
133. ear from date of purchase Some states provinces do not allow limitations on how long an implied warranty lasts so the above limitation may not apply to you In no event shall the manufacturer be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the PRODUCT or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this PRODUCT Some states provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you Please retain your original sales receipt as proof of purchase Appendixes 326 Synapse User s Guide GLOSSARY This glossary provides definitions that pertain to the Synapse telephone system 10 100 Ethernet Port An Ethernet port that supports two different speeds of Ethernet on the same port The two speeds supported are 10Base T and 100Base TX 10Base T 100Base TX An Ethernet network operating at up to 100 megabits per second active call An established telephone call that is not on hold analog A continuously variable signal analog phone A non Synapse telephone that plugs directly into a normal telephone wall plug or into the Synapse ATA FXS port ATA Analog Terminal Adapter Allows the integration of non Synapse analog telephones a fax machine overhead paging equipment and a music
134. ebUI Help Help Menu Extension Settings Setting the User Password Configuring Call Forward All Configuring Auto Answer Personal Directory Adding a New Personal Directory entry Editing a Directory entry Deleting Personal Directory entries Sorting the Personal Directory list by First or Last Name Quick Dial Adding Editing Quick Dial entries Figure 44 WebUI Help Setting the User Password To set or reset the User Password 1 Click Extension Settings then Basic Settings 2 Enter the password into the box next to User Password The password is limited to six digits Leaving this box empty will allow free access and make password entry unnecessary Click Apply Figure 45 WebUI Help Sample Web Interface 64 Click Help in the Navigation Menu at the left side of the screen to display the screen shown in Figure 44 Select the desired topic The subject screen for that topic displays as illustrated in Figure 45 1230PM Thu Fet 23 2006 T EXT 249 John Smith 3 Admin Settings 4 Deskset Information 3 Admin Settings 4 Deskset Information 1 Deskset Settings 2 User Settings 3 Admin Settings 4 Deskset Information 1 Deskset Settings 2 User Settings 3 Admin Settings 4 Deskset Information Use WF or ak to scroll then press SELECT or press 1 4 Settings Synapse User s Guide SETTINGS You or your system administrator can customize you
135. ectory see System list System list This list of names and phone numbers is created and maintained by the system administrator All system users can sort and view this list system operator The extension that callers reach by dialing O zero when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing O zero T 38 An analog fax protocol that encodes fax modem codes over VoIP unhold Removes a call from hold status unsupervised transfer Occurs when you do not communicate with the transfer recipient when transferring calls The transfer recipient does not have to pick up the phone and talk to you before receiving the transferred call UPS Uninterruptible Power Supply A battery powered emergency power supply device URL Uniform Resource Locator An Internet address VoIP Voice over Internet Protocol A transmission technology for delivery of voice communications over IP networks such as the Internet or other packet switched networks Other synonymous terms include IP telephony Internet telephony Voice Over BroadBand VoBB broadband telephony and broadband phone WebUI Web User Interface A means of interacting with a product using a computer interface Connection to the World Wide Web is not necessary Glossary 334
136. ed list and press SELECT 2 Personal list 9 503 555 0194 3 System list Amy Lee 203 The system displays the first entry in the 4 Extension list Angela Martin 9 1 732 555 7318 selected list You can also return to showing Davis Caterer 9 1 317 555 0129 All lists Use orab to scroll then press Quick y Charlie Johnson 9 1 888 883 2445 SELECT or press 1 4 Dial David Carter 9 1 443 555 0625 Figure 150 Directory List Options 5 To change the default list press the 4 or xz Navigation key to highlight the desired Use or am to scroll or use dial pad for quick search Delete list Then press Figure 149 Directory More 2 3 Directory 130 To view the Directory Continued Directory v DZ ABC Accountants Personal 9 503 555 0194 Amy Lee 203 Angela Martin 9 1 732 555 7318 Davis Caterer 9 1 317 555 0129 Charlie Johnson 9 1 888 883 2445 David Carter 9 1 443 555 0625 Use F or im to scroll or use dial pad for quick search Details Figure 151 Directory More 3 3 Directory v OE ABC Accountants 9 503 555 0194 Personal To call press SELECT or Call Delete Figure 152 Directory Entry Details Directory 6 Synapse User s Guide Press WWG to display the third set of Directory soft keys as shown in Figure 151 Press to see names and numbers that are too long to be displayed on the Directory list screen The Details screen appears as shown i
137. edged the page See ATA Overhead Paging Overview in the for the OHP equipment is request Synapse Administrator s Guide at flashing GREEN Continued www telephones att com synapseguides for background and for configuration instructions Verify your paging equipment configuration Check to see if the OHP system has settings that need to be adjusted to work with Synapse Troubleshooting 305 a 4 Synapse User s Guide ATA Fax Configuration Troubleshooting Probable Cause Symptom Corrective Action While using T 38 mode unable to receive faxes or having persistent fax transmission failures Incompatible Fax Mode setting While using T 38 mode fax usually works with occasional failures While using G 711 mode fax usually works with occasional failures Troubleshooting Network impairment issues Network impairment issues 306 As administrator log into the WebUl Click System Settings gt Fax Configuration Set Fax Mode to G 711 Click Apply Resend the fax later or use the fax machine s retransmission feature Resend the fax later or use the fax machine s retransmission feature If the above does not work try switching the Fax Mode setting a As administrator log into the WebUI b Click System Settings gt Fax Configuration c Set Fax Mode to T 38 d Click Apply Symptom Synapse User s Guide Probable Cause Corrective Action The fax is not
138. ee Handset Accessing and Managing Items in Lists with the Cordless Handset on page 117 Digits 2 3 4 5 6 and 8 have three assigned letters while digits T and 9 have four assigned letters as shown in Figure 27 The keys function as follows 1 Pressing the dialing key once displays names starting with the first letter on the key 2 Pressing the dialing key twice displays names starting with the second letter on the key 3 Pressing the dialing key three displays names starting with enters the third letter on the key 4 Pressing the dialing key four times displays names starting with the number or the fourth letter for keys 7 and 9 that require an additional press to cycle into lower case letters 5 Pressing the key further cycles through the letters again The and keys have been assigned special characters as shown in Figure 27 Repeatedly pressing these keys cycles through each special character in the order shown i Handset Cordless Handset Special Characters 4th Figure 27 Handset Special Character Assignment The Handset Dial Pad keys are a little different from the Deskset Dial Pad keys All characters are uppercase and the noreg Special characters are different Overview 48 Synapse User s Guide Headset TL7600 Cordless Headset Optional This optional Cordless Headset shown in Figure 28 provides a 500 foot range and easy one button answering once it is registered to your Deskse
139. egin with the Active Call screen shown in Figure 272 The Call Appearance icons are described in Deskset Call Appearances on page 23 12 30PM Thu Feb 23 2008 ABC Accou 9 503 555 0194 0 01 n A Conf Figure 272 Call Management Screen Table 16 Call Management Screen Description Description Key Description Description Description Initiates transfer of Initiates a Parks a call Moves to the next set of a call conference soft keys If this key call appears there are more than eight soft keys Turns Do Not EA Turns Call Pages all or available Disturb on or Off Forward on or a group of More 1 3 indicates that off extensions you are on page one of three eames Accesses Park list Call Management 206 Placing a Call on Hold Synapse User s Guide You can place any call on hold When calls are placed on hold the soft keys change as shown in Figure 273 and described in Table 17 12 30PM Thu Feb 23 2008 Graham Bell 9 1 232 555 0176 0 01 To retrieve held call press key next to icon Table 17 Call on Hold Screen Description Description Description Description Description Initiates transfer of a call ParkList Gime Turns Do Not CaF ned Disturb on and Off Call Management Initiates a Pages all ora Wore 43 conference call group of More 2 extensions More 3 3 Accesses Park Parks call list Turns Call Forwa
140. el meat bee Yule 1a op yet 1 S a 96 Synapse User s Guide Handset ae EIS airida 97 Pa a E E AA 98 Hondse cetuna Tho TOU sussana A A 99 Handset Using the VOLUME key to set the Ringer and Voice VOLUME sesnsseessosssseessssssserossssseesssssssseroossssererosssserronssssseresnssssee 100 Handset Setting the Cordless Handset to Factory Default 0s000000000000000000osssseeteossssscoesssseeeeossssseseessssseroossssesressssseeroossssesrrsssseeerosssss 102 Handseti Viewing the PPO CUIC EID srastsaceccsrrecesencstestonienserestonieectcoeneneteheancohannenernotnanecunentiateeaerteniacrelnenndnaieanennionmuacinanantnentiaes 103 Accessa tems MLO pesien 104 E T E E E E E A S 105 PES Te DIECO aa E oom nn eue tans 106 Poe S a U LOT A A A A rrtayinr Seren tre rey rrnten Te mer 107 E I E E n E E E A 108 Fe T E T a E E 109 eoa me ON L ee cen OE en nO ORD aR ONS Hen err tUnrCnE Meso eOC OI DY re ORT ESENDN WYiTEy NorinvOve mStINN FNIRECTE y Tete TR Oym punrcRT ve Puts Ae nO NenTRy nen WTO 110 ENa a E AENEAS 111 Die ae l R E EA ERAN EATA NA ASE T AENEA AESA EEE AA BEES AAAA EAEE EA A A AEII EAE rr er 112 EE a a E E E EEE NENS 113 E OE E L paced tc EAEE cmt lcm lc nee asa VOI TESE 114 B e E a es E ON AIE IANO E O IA I A A OA AE AI O T EN ARIO NEIE AANT NA TA 115 Searching the Directory or Extension Lists Using the Dial Pad essesssssesseessesseessesscoseossesscossessesseeseeoseossesscossossesseossesseoseesseoseosses
141. en shown in Auto A a Figure 65 Auto Answer iieen un Delay en OF k Sereyisine a 3 Press the 7 Navigation key then the lt or gt keys to select the amount of delay before the Deskset automatically answers each call 2 Press the lt j or gt Navigation key to select either PE The Auto Answer Delay overrides the Call Forward No Answer delay See U t highlight Qui TA uick y Call Forward All and Call Forward No Answer on page 75 Use or to cycle through options Dial NOTE Figure 65 Auto Answer 4 Press MESES to confirm the change The User Settings menu displays Settings 80 Synapse User s Guide Voicemail Memory Your Voicemail messages are stored on your Deskset You can check the amount of available memory To access the Voicemail Memory screen 1 Press MENU then 2 and then 4 to display the Voicemail Memory status screen shown in Figure 66 Voicemail Memory There are 16 of 30 minutes still available for messages The Voicemail Memory screen displays the remaining minutes left for recording a message in Voicemail This screen is for informational purposes only For more memory delete Voicemail 2 Press QB The User Settings menu displays messages Press Exit when done Q Even when this display says 0 of 30 minutes still available there may NOTE Still be enough seconds to record a short message and the status message may not appear See Des
142. erference reduces the risk of equipment damage due to lightning eliminates electrostatic buildup and helps protect people who service the equipment Group Mailbox Provide general delivery of voicemail messages to a group within an organization Only subscribers can access these Voicemail messages hard key Any physical key on the Deskset Cordless Handset or Gateway Examples include MENU and 1 on the Deskset PHONE and 1 on the Handset and SELECT and CANCEL on the Gateway hard reset An action that restores factory default settings Hold announcement A recorded message to play while calls are on hold It can be combined with Music on Hold hub A network hub or repeater hub is a device for connecting electronic devices making them act as a single link hunt group A telephone company feature that allows calls to a busy phone number to roll over to the next available line icon A small picture in the display that presents status information Idle The mode of a device when it is not involved in call or call setup activity inside call A phone call placed from one of your Synapse system extensions to another extension interference Electrical signals close by that cause degraded audio performance for cordless devices IP address Internet Protocol address An individual numeric identification assigned to devices on your LAN IT Controller Part of a computer network infrastructure that connects different parts of the network so that different
143. ersion number on the device to confirm that the upgrade was successful On the Deskset press MENU gt Deskset Information gt P Firmware Ver On the Gateway or ATA press the ee key to access the Main Menu Then select Device Information then Software Version 5 After updating all other devices upgrade the device whose IP address you are using Troubleshooting 256 4 gt Symptom Synapse User s Guide Probable Cause Corrective Action The WebUl displays Login to target device failed Troubleshooting The software version of the device you are currently logged into is no longer compatible with the software version of other devices within the network The device to be updated is unplugged The device to be updated has failed to synchronize with the system 257 As administrator log into the WebUI using the IP address of the device that caused the problem Click Device Management then Update Device in the WebUI navigation menu at left Click Install Update The selected device updates its software and reboots After the device reboots check the software version number on the device to confirm that the upgrade was successful m On the Deskset press MENU gt Deskset Information gt P Firmware Ver On the Gateway or ATA press the ee key to access the Main Menu Then select Device Information then Software Version A device is unplugged verify that t
144. ervised transfer If you talk to the transfer recipient before completing the transfer you are making a Supervised transfer You can transfer a call to an internal extension or outside number You can transfer a call to an outside number only if this function has been enabled by your system administrator See Admin Settings on page 93 The call transfer function is enabled by default Transfer Rules The following rules apply when transferring a call An extension can transfer only one call at a time The call remains on hold m The Transfer action can be canceled by pressing To transfer calls with the Cordless Handset see Handset Transferring on page 219 Call Management 209 Transferring a Call Synapse User s Guide To transfer a call to an extension or phone number 12 30PM Thu Feb 23 2008 raham Bell 9 1 232 555 0176 0 01 Transfer Figure 276 Active Call 12 30PM_Thu Feb 23 2008 9 1 604 555 0176 Awaiting Transfer Call extension retrieve a held call place Quick y outside call or transfer to Mailbox Dial Figure 277 Awaiting Transfer Press Migle from the Active Call screen as shown in Figure 276 The highlighted call is automatically put on hold The Awaiting Transfer message displays as shown in Figure 277 Dial a number as shown in Figure 278 or access an entry from the Directory Call Log Extension or Messages list See Accessing Items in Lists on
145. eshooting 270 Symptom Synapse User s Guide Probable Cause Corrective Action Deskset soft keys have changed Unable to add an entry to Quick Dial list Caller hears That key is not recognized or The key you have pressed is not recognized Caller hears Invalid extension while interfacing with the Auto Attendant Troubleshooting The highlight bar has moved to another line on the screen The Quick Dial list is full a maximum of six entries are allowed The caller pressed an invalid key when interacting with the Auto Attendant The caller entered an extension number that does not exist in your system The caller was forwarded to an extension number that does not exist in your system when interacting with the Auto Attendant 271 The soft keys reflect the call state and Deskset functions They change depending on which line is highlighted For example there may be a held call an active call or an incoming call on the screen To view the soft keys for that call move the highlight bar by pressing the 4 or 7 Navigation key You can edit Quick Dial entries on the Deskset or the WebUl You cannot delete Quick Dial entries If you wish to replace an entry edit the entry and replace the details Confirm that your Auto Attendant main menu presents the correct options for the Auto Attendant flow you have created Provide callers with the right extension n
146. eskset press MENU gt User Settings gt Cordless Settings gt Handset and deregister the handset Reregister the handset On the Deskset press MENU gt User Settings gt Cordless Settings gt Handset gt Register Hang up the call at the Deskset Move the current call to the Handset e Press PHONE FLASH on the Handset The Handset asks if you wish to switch the current active call from the Deskset to the Handset e Press ELS Handset on the Handset to move the call to the Synapse User s Guide Symptom Probable Cause Corrective Action Handset continuously The Handset is out of range Verify that the Deskset is powered and fully functional If displays Searching for or not registered the Deskset has no AC power the Handset will not work Deskset m The Handset may be out of range of the Deskset move closer The Handset may have been deregistered when the Deskset was upgraded or reset Deregister the Handset at the Handset then at the Deskset register the Handset again e On the Handset press OPTIONS gt Settings gt Deregister e On the Deskset press MENU gt User Settings gt Cordless Settings gt Handset gt Register Caller ID is not working Your organization does not Caller ID is a subscription service You must subscribe to subscribe to this service or this service from your local telephone company for this you have DSL phone lines feature to work on your ph
147. ess 1 3 Dial 2 Headset Figure 48 Deskset Settings Menu Settings 67 Synapse User s Guide Display Use the Display menu to adjust your Deskset LCD contrast and backlight To access the Display menu Press MENU then 1 and then 1 to access the Display menu shown in Figure 49 4 Contrast 43 Press 1 to set the desired Contrast level 2 Backlight Hi Press the lt j or gt Navigation key to adjust the level from 1 to 9 The default is 5 Press 2 to set the desired Backlight level Press the lt j or gt Navigation key to cycle through Hi Lo or Off The default Use or to move highlight Quick y is Hi Use 4 or F to cycle through options Dial Press SESE to accept the adjustments and return to the Deskset Settings Figure 49 Display Menu menu Settings 68 Sounds Synapse User s Guide Use the Sounds menu to set the ring volume pick one of nine ringtones or turn key beeps on and off To access the Sounds menu 1 Ring volume 43 gt 2 Ringtones 4 3 Key beeps On Use F ora to move highlight Quick y Use or F to cycle through options Dial Figure 50 Sounds Menu Settings Press MENU then 1 and then 2 to access the Sounds menu shown in Figure 50 Press 1 on the dial pad to choose Ring Volume e Press the lt j or gt Navigation key to adjust the Ring Volume from 0 to 9 The default is 3 A ringer sample plays e To turn
148. esscossessesscesreseeoseesseoseesseeseesresscesressesseoseesseesressesseessess 246 FOWE Faire Rocovery FPTOCOGUTE srccaiiernnriia ano EAEN EE einen 248 SNET O E E aE 249 oaen TOURE COT aE R 259 DOET T OURE N E aE EA 262 Lores Te NNR rt oE E 273 Synapse User s Guide SB NOGUN eran ANAA annie aa ne neancraicaaan 281 eM MD cot i cc 120 9 eee nee een om AN 286 LATA Goneri Trouble INN ciae a E E ARATA 286 ATA Music on Hold MoH Troubleshooting crise ercessscrrseceraentnndarnenadearanietito entero aiia aia 288 ATAI Overhead Pagina OHP TI css aE Naaa i 292 ATAI Fax Coniiguration Troubleshooting etic nthe ceca aiaa diaa Aaaa iaaea k anaanatae 306 ATAI Analog Fhone CMU SG aens 310 ATAI Group ee FOULES i I cuninnsaniiriaa EEA 312 POD E E E AETA EAA OAA NE S 313 E E E E E E E E E E 313 E E aE E ance EEO A EE EEE 313 TATU OC Cordless Handset Saft KOVE eunana aA Aaaa aa 316 Pppenn E Tecpncal Spacca ONS e Eaa aaa 317 O E E a E EE E EAE EE 320 POPECA Ombor satra MST CTOS a E a nie meno im nmUE arama ener srterT acy 321 PPO E E e A i sgt E E E E decennial len eich sade ecu nas i EEEE 323 Be Ot A A E AAA E AE 327 10 Synapse User s Guide PREFACE This user s guide provides instructions for using your Synapse telephone and its optional accessories Although the Quick Start Guides also include information on using the devices this guide has information on setting up the devices and more complete information on feature usage
149. et Graham Bell 232 555 0176 Incoming Calls 199 Synapse User s Guide Auto Answering You can use the Deskset menu settings to set your Deskset to answer calls automatically without your having to touch the phone to answer When you enable Auto Answer AA ON appears at the top of the Deskset screen if HXgIERS and EA are not active since Auto Answer does not work if they are on To respond to an Auto Answered call In Idle mode all incoming calls ring for the amount of time specified in the Auto 12 30PM Thu Feb 23 2008 Fa FYNN r R Answer Delay See Automatic Answering on page 80 After the last ring a two EXT 249 A E John Smith ey ry second notification screen appears as shown in Figure 266 and you hear a warning tone The caller does not hear the tone Talk after the tone 2 New Missed Calls 5 New Messages Q If the Auto Answer Delay is set to zero you hear no ring Instead the Call Press W oral to move highlight then NOTE Answered screen appears and you hear the warning tone press SELECT CallFw d Figure 265 Idle Screen with Auto Answer Indicator Aside from the normal options during ringing you can press CANCEL to process the call according the Call Forward No Answer setting See Call Forward All and Call Forward No Answer on page 75 12 30PM _ Thu Feb 23 2008 If there are multiple incoming calls Auto Answer applies to the first oldest i
150. etrieving Personal Voicemail on page 160 226 Synapse User s Guide Handset Parking a Call Placing a call on hold and parking a call are similar operations The difference is that a held call can only be retrieved at the Deskset or Handset that placed the call on hold and a parked call can be retrieved at any extension Parking an Active or Held Call To park an active call with the Cordless Handset 1 Redial 2 Page All 3 Park 4 Parked Calls ie al Figure 313 Call Options 2 30p Feb 23 a Graham Bell parked at Figure 314 Parked Call Call Management 1 Press OPTIONS from an active or held call to display the Options screen as shown in Figure 313 2 Press 3 to park the call as shown in Figure 314 The parked call is given a three digit number that starts with 1 and is available at all system extensions To page others to let them know about this call see Handset Paging on page 236 Q When a held call is parked it is removed from the Held Call list NOTE 227 Synapse User s Guide Handset Retrieving a Parked Call From Any Extension If you Know the number of the parked call press PHONE and dial the three digit parked call number If you don t know the number find the parked call in the Parked Call list To retrieve a parked call with the Cordless Handset To access the Parked Call list ad 1 Press OPTIONS The screen displays as shown in Figure 315
151. g calls x Incoming Call Screens on page 193 a Incoming Call Indication on page 194 mw Answer a Call on page 195 x Multiple Incoming Calls on page 197 a Ignoring a Call on page 198 m Call Screening on page 199 m Auto Answering on page 200 m Handset Answer a Call with the Cordless Handset on page 201 Incoming Calls 192 Synapse User s Guide Incoming Call Screens The Deskset Incoming Call and Active Call screens are shown in Figure 256 INCOMING CALL 12 30PM Thu Feb 23 2008 Graham Bell 232 555 0176 2 51 u a amp Graham Bell 2325550176 Press Answer Lift receiver or press Answer SPEAKER HEADSET or flashing Call Appearance Conf Incoming Call Active Call Figure 256 Incoming Call and Answer Table 15 Answer Screen Soft Keys Description Key Description Key Description Answers incoming call Silences ringer during aerate Initiates Call Forward incoming call event function The arrow at the right edge of the Incoming Call screen indicates the call appearance key associated with this incoming call NOTE Incoming Calls 193 gt Incoming Call Indication Synapse User s Guide To answer a call from Idle mode INCOMING CALL amp Graham Bell 2325550176 Lift receiver or press Answer SPEAKER HEADSET or flashing Call Appearance Figure 257 Incoming Call with No
152. g the IP address of a Deskset that is connected to the PC you are using 3 If this does not work try closing the browser and waiting 10 minutes before logging back in System clock displays Lack of internet access for 1 As administrator log into the WebUl incorrect time current time data 2 Click System Basic Settings in the WebUI navigation menu at left 3 In the System Time Date Options section specify a local Network Time Protocol NTP Server or manually set the time 4 Click Apply Troubleshooting 255 Synapse User s Guide Symptom Probable Cause Corrective Action Device upgrade failed the The software version of the 1 As administrator log into the WebUI using the IP address WebUI displays Login to device you are currently of a device that does not have updated software and is target device failed and the logged into is no longer not having any problems Click Device Management WebUI and device screens compatible with the software then Update Device in the WebUI navigation menu at display the old software version of other devices left version within the network 2 From the Update Device drop down list select the ATA or a Gateway or Deskset Unless this is the last device to be updated do not select the device whose IP address you are using 3 Click Install Update The selected device updates its software and reboots 4 After the device reboots check the software v
153. gation key and enter the new password again cttw The Password Saved screen shown in Figure 76 appears then the User Settings menu displays 86 Synapse User s Guide Handset Registering an Optional Cordless Handset You can register only one AT amp T SB67040 Cordless Handset and only one AT amp T TL7600 Cordless Headset to a Deskset and up to five Desksets can have cordless accessories When a Deskset has cordless accessories they are all part of the same extension and only one device can be used at a time To register the SB67040 Cordless Handset Cordless Settings 1 Press MENU then 2 and then 6 to display the Cordless Settings menu shown in Figure TT 4 Handset Not Registered 2 Headset Not Registered 2 Press 1 to display the Cordless Handset Registration screen shown in Figure 78 Press SELECT to register or 3 Prepare the Cordless Handset to be registered The _ deregister the cordless device Handset must be in the charger with the REGISTER RECESS 1 37 dieni d h Figure 7o Everi ih To register Handset screen displayed as shown in Figure 79 Even if the 1 Co Oyal Use or to scroll then press Quick y Cordless Handset has been in its charger remove pare DSS Oe me and replace the Cordless Handset right before you press ERBE on the Deskset 3 Select User Figure 77 Cordless Settings It does not matter which device starts the Cordless Handset Registration Noreg registrat
154. ges Call Log or Redial menu that action is canceled a a a To do this with the Cordless Handset see Handset Answer a Call on page 203 Figure 261 Dialing Held Incoming Calls 196 Synapse User s Guide Multiple Incoming Calls The Deskset displays multiple incoming calls with flashing Call Appearance LEDs To answer multiple incoming calls To answer a call press the key next to the flashing Call Appearance LED of the desired call The system answers using the Preferred Audio method See Preferred Audio on page 70 12 30PM Thu Feb 23 2008 Graham Bell 9 1 232 555 0176 0 12 Mary Williams 888 722 7702 Brace donnecn sede Air m Press to turn the ringtone off See Ignoring a Call on page 198 Robert Brown 888 490 2005 Press Siew to forward the call to Voicemail m When you answer a call the highlight stays on that call as shown in Figure 262 Transfer m Unanswered incoming calls are handled according to the Call Forward Figure 262 Calls Pending No Answer setting When you answer a call while on another call the first call is automatically put Nore On hold To do this with the Cordless Handset see Handset Multiple Incoming Calls on page 204 Incoming Calls 197 Synapse User s Guide Ignoring a Call You can ignore an incoming call by pressing to silence the ringer The silenced ringer icon displays If you are on an active or he
155. ghted message from Message list Plays all Voicemail messages Plays message from Call Log review Records an audio clip using the Deskset microphone Registers Cordless Handset or Headset Retrieves a parked call 315 Creates a new entry Cancels proposed action Initiates a page Parks a call Accesses the Park list so you can review or pick up parked calls Saves information entered Forwards Voicemail message to selected extensions Sets the selected option as the default choice Stops recording playback or listening Stores number in the Personal list Initiates transfer of a call Confirms transfer Confirms proposed action Synapse User s Guide Handset Cordless Handset Soft Keys Table 19 provides an alphabetical list of the labels that appear above the Cordless Handset soft keys Table 19 Cordless Handset Soft Keys Key Function Key Function Answer an incoming call and place it in the STi Access the four viewing options for the Directory Handset Call Deck During an active call the current call is placed on hold and the new call is answered see Handset Call Deck on All Personal list System list and Extension list Germ Access Voicemail messages page 218 HO Cancel proposed action in a Confirmation screen Backspace the cursor when entering data Musa Initiate an all extension page Terminate the current operation GEJ Pause message playback or i
156. gs in Step 2 ad ea i _ HEHH HHHH restore your settings Uy a Log onto the WebUI as the Administrator at the PC where you stored the back up file Figure 329 Deskset Reset Button b Click Device Management then click Back up Restore c Under Back up Deskset Settings select the Deskset s newly assigned extension number from the drop down list d Select the back up file e Click Restore Extension 5 Synapse Desksets with static IP addresses need to have new addresses assigned if the Deskset IP addresses are to be used for logging into the WebUI At the Deskset press MENU gt 3 gt 4 gt 2 to set the IP address Troubleshooting 245 Synapse User s Guide Reintroducing a Gateway or ATA Into the System If there are fewer than five Gateways in the system and a Gateway or ATA screen displays Synch Failed or Synchronizing for more than a few minutes you may need to remove the Gateway or ATA from the system and reintroduce it This problem may have been caused by the Gateway or ATA having been part of a different network or by a network disruption which may have been caused by an AC power failure To reintroduce a Gateway or ATA into the system 1 Ensure that the Gateway or ATA is connected to the same LAN as other system Gateways Desksets and the PC you will use to access the WebUI Confirm that the first three octets of the IP address match other devices in the system 2 Back up the system if you are
157. he charger and press ON OFF on the Headset or HEADSET on the Deskset to turn on the Headset Replace the Headset battery Confirm that you have placed the Headset in the charger before you press ESBE on the Deskset If registration does not start try lifting the Headset out of the charger for a few seconds before placing it back Synapse User s Guide Symptom Probable Cause Corrective Action Poor audio quality Speech is The Headset is almost out of You may be close to being out of range Try moving closer cutting out range or is experiencing to the Deskset interference Other electronic products can cause interference with your Headset Try installing the Deskset far away from devices such as televisions microwaves or other cordless devices f the problem persists check audio quality on the Deskset If the Deskset audio quality is poor refer to Resolving Audio Echoes on page 241 for solutions HEADSET key on Deskset Headset is in the charger or Confirm that the Headset is out of its charger before you does not work powered down press HEADSET Confirm that the Headset has sufficient power If the Headset does not respond and the blue light does not blink the battery may have no charge Place the Headset in the charger for at least six hours MUTE key on the Deskset MUTE keys on Deskset and Only the MUTE key on the Headset mutes calls The MUTE does not mute the Headset Headset operate sepa
158. he Ethernet port on the Deskset marked with the other end plugged into your LAN Use separate Ethernet connections for the Deskset and the computer so that the computer can take advantage of the network s greater bandwidth If the PC is connected to the LAN through the Deskset avoid updating software or restoring the Deskset settings when a user is at the workstation If the PC is connected to the Deskset and if the PC is connected to an Uninterruptible Power Supply UPS plug the Deskset into a UPS Use separate Ethernet connections for the Deskset and the computer Erase all Deskset data and settings by pressing the reset button on the bottom of the Deskset for more than five seconds The Ethernet cable may be connecting the Network port on the bottom of the Deskset marked T to another system device rather than to the Network Make sure the Ethernet cable is attached to the LAN Symptom Synapse User s Guide Probable Cause Corrective Action Device becomes sluggish or unresponsive during or immediately after software upgrade Device displays Host Not Found after user attempts a software upgrade Device displays an error message other than Host Not Found after user attempts a software upgrade Troubleshooting Cannot connect to AT amp T server or the device encountered unexpected problem The user attempted a software upgrade with no outside Internet connecti
159. he device is powered up Verify that the other device says Synchronized If it does not refer to Reintroducing a Deskset Into the System on page 244 or Reintroducing a Gateway or ATA Into the System on page 246 Symptom Synapse User s Guide Probable Cause Corrective Action Calls directed to the operator are misdirected The Auto Attendant does not send calls to the correct extension Troubleshooting You deleted an old Deskset f you remove a Deskset from the system any system and replaced it with a new settings such as operator assignment to that extension one Even though you backed will change to the lowest numbered extension up the Deskset settings first and restored them to the new Deskset the system operator assignment must be redone You deleted an old Deskset If you remove a Deskset from the system any Auto and replaced it with a new Attendant menu assignment to that extension will revert one Even though you backed to None up the Deskset settings first and restored them to the m Review your Auto Attendant settings new Deskset the Auto Attendant settings for that set were deleted a Log in as administrator b Click System Settings then Auto Attendant then General Settings in the navigation menu at left 258 Synapse User s Guide Gateway Troubleshooting For more information about the corrective actions recommended in this troubleshooting section
160. her goes back to previous screen or goes to next incoming call 314 Delviscy Details GETA Lasthime LocateHs More 13 CHEFE hl ore g 3 Wirkhi Deletes the highlighted Voicemail message in the Message list Deregisters Cordless Handset or Headset in registration menu Shows more detail for a particular entry Switches between first and last name sort in the Directory and Extension lists Opens the sort options menu in the Directory Allows you to listen to a Voicemail message in progress Locates a registered Cordless Handset by playing a tone on the Handset Moves to the next set of soft keys If this key appears there are more than four soft keys available More 1 2 indicates page one of two Moves to the next set of soft keys If this key appears there are more than eight soft keys available More 1 3 indicates page one of three Marks an old message as new Synapse User s Guide Table 18 Deskset Soft Key Functions Continued Function Description Function Description Join Pa Jump Jump P Play All PlayMag Appendixes Initiates recording of an introduction when forwarding a Voicemail message Completes conference call setup Jumps back eight seconds in playback mode Jumps forward eight seconds in playback mode Pauses message playback or inserts a two second pause in digit string Plays highli
161. hone Key You can route audio to or from the speakerphone and pick up calls by pressing SPEAKER but SPEAKER does not hang up calls See Handset Using the Cordless Handset Speakerphone on page 40 Overview 42 Synapse User s Guide The following Deskset features are not available on the Handset Record a Voicemail greeting Copy Call Log entries into your Personal Directory list Copy Redial numbers into your Personal Directory list Create edit or delete your Personal Directory list Program Quick Dial entries Call screening Auto Answer Receive a page page to a Page Zone or a page to overhead paging Access to Group Mailboxes Turning DND and Call Forward All on or off Overview 43 Synapse User s Guide Handset Cordless Handset Battery Charging Place the Handset in the charger when not in use When fully charged the Handset battery provides approximately five hours of talk time or three days of standby time To charge the Handset battery Place the Handset in the charger as shown in Figure 22 REGISTER Plead OCC AA Charge Light To register Handset OCG The CHARGE light is on when the 1 Go to your DWE D Handset is chargin Pa Eal ging 2 Press MENU f SOO 3 Select User If the Handset has not yet been registered the Register screen shown in Figure 23 displays within 15 seconds Follow the directions on the screen to register the Handset to a Deskset See the AT amp T SB67040 C
162. hown in Figure 13 Deskset Notification Screens Notification screens appear briefly to alert you that an action has been completed provide a status update or give a warning as shown in Figure 14 The notification message box overlays the previous screen to help provide context for the message While the notification is displayed on the screen ignore any soft NOTE Ti keys and Help message on the screen below the notification message box Overview 29 Messages Are you sure you want to delete all messages Press Yes to delete all messages Press NO to cancel Figure 13 Confirmation Screen 12 30pm Thu Feb 23 2008 Fak Call Forwarded to Voicemail Call Forw ard All is ON Press CallFwd to turn off Call Quick Forward Dial Figure 14 Notification Screen Synapse User s Guide Using the Deskset Speakerphone When the speakerphone is active the SPEAKER hard key is backlit To use the speakerphone To initiate a call press SPEAKER The key becomes backlit and you hear dial tone Begin dialing To end a call press SPEAKER The key backlight goes out During an active call if you are using the corded handset or any corded or Cordless Headset pressing SPEAKER switches audio to the speakerphone If the corded handset is not hung up pressing SPEAKER changes between the corded handset and the speakerphone Using Deskset Help Screens In addition to the brief Help mes
163. hted call 232 555 0176 Press SELECT PHONE or SPEAKER to answer the highlighted call Press OTST to forward the highlighted incoming call to Voicemail Press 4 Volume gt to decrease or increase the ringer volume Figure 271 Multiple Incoming Calls Q Unanswered incoming calls are handled according to the Call Forward No Answer note Setting The system administrator sets the call forwarding options For more information on this setting see the Synapse Administrator s Guide at www telephones att com synapseguides Incoming Calls 204 Synapse User s Guide CALL MANAGEMENT eee The SB67030 Deskset and optional SB67040 Cordless Handset feature various call 9 1 604 555 0123 Waiting to Join management options Graham Bell 9 800 916 2007 0 01 u m Call Management on page 206 a 12 30PM Thu Feb23 2008 a m Placing a Call on Hold on page 207 9 1 604 555 0123 Awaiting Transfer 9 1 604 555 0129 0 01 a m Transferring a Call Overview on page 209 m Conferencing on page 212 Parking a Call on page 214 9 1 604 555 0123 Conference Call CC m Handset Call Management Using the Cordless Handset on page 216 Zick HAA x Call Management Using Headsets on page 230 Graham Bell David Carter Press ors to scroll then press Retrieve to unpark call Retrieve Call Management 205 Synapse User s Guide Call Management The Deskset Call Management functions b
164. i aaia EEA 180 Soon Gc i N 182 isa a E s y EE TAN AN AE EEA EN AARAA AIAN EAEE IE OREA AA AEEA AEI AEAN AEE OAE ET A AAE VEAN AE ATAI A om 183 Pr U ea a A E AE E A A rere teen ern eT 184 E E 1 3 cen E E EAE EE E A E ENA EENT ENE EIA AE 185 a iro G A a U a E A 186 Handset Make a Call with the Cordless HandSet eo0000000011orssssseocttroosssssseeetorsssssseesseeoosssssssereorsssssseeterosssssesssetorssssssseestrrossnssesereorsssssssserrrorsssseesereo 187 keeap n aa E y A S A EEE E A A AEN EA mcr A E E PEA N E A AENT A cern aT ee 188 Galt er Ses T E E E EAN DLEA E AAE AE OAN EAE E EA ALEAN AOAN AEA EAE 189 onse e A n 190 Headset Making Calls with the Optional TL7600 Cordless Headset eeesssssssssssssssssscsessesssssessecsessecsessecssssssacssscsessscsessucsecsscsecsecsesssescsseaseneeses 191 a bee cela e S anenceeneenes tome nnnen tenet ee even nytt etpenrn tern te NS 192 foe ai tu Be Wc 212 eee ree eee ane nee E EE E mnc Saree nT eee te Seren E a terry Tate eset ty emt r nt 193 gee pi ae re a Force y fpemeenenennere rene Crlmrureremncanr enc et or trertnnisr atria inane na ie Arerimncant opr ere iimemCHron men ert OMe MoNUN arin rLnesrirennrte ntact arramreann Serle eNeeN tr ct kteinie trem ren rr 194 aldo Gs iO EIEE ETAN ENE OAA ty NOP veneer ean avr EE OONA A AE ee ene anette tte enn ere EA EA AE E EINE EEE 195 P T T E a E E ese E E T ON 197 EEE ITE BA AEA A ENAA I A TERE AE ELA EAEAN AONA AAE AEA EE AA AANE EE AN
165. iew missed calls If you answer a call the call appears in the Call Log list that you access by pressing CALL LOG EXT 249 New Missed Calls are unanswered calls that have not been reviewed The system John Smith notifies you of any new calls on the Idle screen as shown in Figure 218 4 New Missed Calls To display the New Missed Calls list as shown in Figure 219 highlight New Missed Calls and press SELECT 1 New Messages peso ok o move highligh m Inthe New Missed Calls list a call record is no longer considered new once you then press SELECT i highlight it 12 30PM Thu Feb 23 2008 Fak m Once a new call is reviewed in the New Calls list or the Call Log the New Missed Calls is reduced by one If there are no new calls the notification displays O New Missed Calls Graham Bell 4 232 555 0176 Mary Williams Unknow n Caller 604 555 0153 To do this with the Cordless Handset see Handset Managing Missed Calls on page 177 Figure 219 New Call Log Call Log 168 Synapse User s Guide Reviewing the Call Log List To review the Call Log list 1 Press CALL LOG to display the Call Log for this extension as shown in Figure 220 and Figure 221 2 Press the A or W Navigation key to scroll to the desired Call Log entry m Press to dial out the selected highlighted number in the Call Log Call Log entries may not be in the proper format for dialing In some areas you need to remove
166. igured on another network or has returned to the system after being deleted from the system The maximum number of Gateways for the site has been reached A system can have only four Gateways Refer to Reintroducing a Gateway or ATA Into the System on page 246 Reset to factory defaults by using a paper clip to press and hold the reset switch located on the front of the unit for more than five seconds See Reintroducing a Gateway or ATA Into the System on page 246 A Gateway must be removed from the network and deleted from the system before another Gateway can be added The Gateway may display Synchronizing for a few receive phone calls and the Gateway screen displays Synchronizing Troubleshooting The Gateway and the Deskset are on different subnets 260 seconds This is normal and does not indicate a problem If this Gateway is the first device on the network Synchronizing displays continuously until another device is connected to the network If you need to use static IP addresses ensure that all system devices and any PCs from which you access the WebUl have static IP addresses that are on the same subnet 4 gt Symptom Synapse User s Guide Probable Cause Corrective Action Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing Continued Gateway is not active immediately after a power interruption Bypass jack
167. ion process Figure 79 Handset Not Registered Cordless Handset is currently Not Registered Place Cordless Handset in charger Quick y Press Register to begin process Dial Figure 78 Handset Not Registered Settings 8T Synapse User s Guide To register the SB67040 Cordless Handset Continued Registration in progress Figure 80 Cordless Handset Registration in Progress Handset Registered Figure 81 Cordless Handset Registered Settings Press IRBE on the Deskset Registration in Progress appears while the Deskset searches for the Handset Once found the Registration in progress screen appears on the Cordless Handset as shown in Figure 80 When registration is complete Cordless Handset is currently Registered appears on the Deskset and the Handset Registered screen appears on the Cordless Handset as shown in Figure 81 Press on the Deskset The Cordless Settings menu displays Registration can be terminated by pressing CANCEL on the Deskset NOTE If the Cordless Handset is registered to another Deskset it must be deregistered first 88 Synapse User s Guide Headset Registering an Optional Cordless Headset You can register only one AT amp T SB67040 Cordless Handset and only one AT amp T TL7600 Cordless Headset to a Deskset and up to five Desksets can have cordless accessories When a Deskset has cordless accessories they are all part of the s
168. irected to the fax Click Apply Once an FXS is configured for fax its integrated telephone cannot be used for audio calls If the fax machine has a corded handset it will not receive voice calls and even though a user may get a dial tone dialing out is not possible Synapse User s Guide ATA Analog Phone Troubleshooting Symptom Probable Cause Corrective Action Analog phone connected to FXS port does not work as expected Troubleshooting The ATA has detected a cable m connected to the FXS port but in the WebUl this FXS port is set to Fax or OHP 310 Verify that your telephone is connected to FXS 1 or FXS 2 If not plug it in or change the analog telephone configuration in the WebUl Verify that your phone is connected to the correct FXS port and that phone is powered on a As administrator log into the WebUl b Click ATA Settings c Verify that the desired FXS port has a Voice assignment If not try connecting the analog telephone to the other FXS port or disable the other assignment Voice is the default setting when no other assignments are enabled If the desired FXS port is assigned to Fax i Click System Settings gt Fax Configuration ii Set Fax to Disable iii Click Apply If the desired FXS port is configured for Overhead Paging i Click System Settings gt Overhead Paging ii Set Paging to Disable iii Click Apply Synapse User s Gui
169. irst name in the alphabetical Directory whose first letter matches or is next in the Directory a o ff after that letter Then press the A or 7 Navigation key to scroll to the desired entry Figure 131 DIR Key 3 Press to return to the previous mode To do this with the Deskset see To access a Directory entry on page 106 DIR ABC Account 9 503 555 0194 Amy Lee Angela Martin Barry Crick Figure 132 Directory Accessing Items in Lists 119 Synapse User s Guide To select the Directory list you see oT Your Handset displays Alll lists the combination of your Personal list the System list and the Extension list when you press DIR However you can temporarily view and select from a ABC Account specific list 9 503 555 0194 Amy Lee Press DIR to access the Directory as shown in Figure 133 Angela Martin pane Crick Press to display the Options menu shown in Figure 134 Press 1 though 4 to select the desired list Figure 133 Directory OR nip OS eal Use the 4 or 7 Navigation key to scroll to the desired list then press SELECT OPTIONS AT 1 All Q You cannot sort the Directory by last name from the Handset 2 Personal list NOTE 3 System list 4 Ex ion li i teneioniiist 4 Press WZI to return to the previous mode Figure 134 Options Menu Accessing Items in Lists 120 Synapse User s Guide Handset Accessing the Call Log To access the Call Log list
170. is mode the Handset produces no dial tone You can also predial from a list To Predial a call 1 Press any Dial Pad key to initiate Predialing as shown in Figure 252 For outside calls 2 30p Feb 23 first dial 9 OR 9 1 706 555 016 Access a phone number from any of the lists described in Handset Accessing and Managing Items in Lists with the Cordless Handset on page 117 Press to backspace For outside phone numbers in Voicemail and CID lists Synapse dials a 9 and then dials dial Mod NOTE the number in the display Therefore numbers that need editing adding a preceding PIgUGeh ea as Uke ian eee 1 or a country code or removing the area code cannot be dialed from Voicemail 2 Press additional Dial Pad keys You have the following options Press the lt Navigation key to delete a digit and move the cursor back one space Press to insert a two second pause The pause appears as a Pin the phone number Press OFF or to clear all digits The Idle screen displays 3 Press PHONE or SPEAKER to dial the Predial digits To do this with the Deskset see Predialing on page 184 Outgoing Calls 189 Synapse User s Guide Handset Live Dialing Live dialing refers to dialing when the phone is already off hook when there is already a dial tone To make a call off hook 2 30p Feb 23 I 1 Press PHONE or SPEAKER to initiate a call as shown in Figure 253 You are now off hook and hear a dial tone
171. isplays 3 To join the calls press QED The selected parties are now in conference as shown in Figure 285 Your extension is in conference with the other two phone numbers If you hang up while on the conference the conference ends If you make or take another call the conference continues without you You can rejoin by pressing a corresponding Call Appearance key To do this with the Cordless Handset see Handset Conferencing on page 221 212 12 30PM Thu Feb 23 2008 i 232 555 0176 Waiting to Join 9 1 350 555 0159 rd A Press Join to start conf erence with Quick y this call or press CANCEL Dial Figure 284 Second Call Established 12 30PM Thu Feb 23 2008 ai Conference Call CC Conference Call E 232 555 0176 350 555 0159 Figure 285 Conference Complete Synapse User s Guide Hold and Cancel a Conference To put a conference on hold 12 30PM Thu Feb 23 2008 xh 9 1 604 555 0123 Conference Call i 9 1 350 555 0159 Conference Call Ke To retrieve held conference press key Quick y next to either conference call Dial Figure 286 Held Conference When you are participating in a conference call you can put both calls on hold by pressing HOLD The other callers can continue communicating with each other The held conference icon as shown in Figure 286 designates a held conference Q is unavailable during an active call if you have another c
172. kset Status Indicators on page 22 Figure 66 Voicemail Status Settings 81 Synapse User s Guide Name Recording To record and play a personal name If callers access the Company Directory when the Auto Attendant is on they hear this recording upon entering your name Name Recording ah 1 Play Rec Personal Name 2 Delete Personal Name 1 Press MENU then 2 and then 5 to display the Name Recording menu shown in Figure 67 2 Press 1 to display the Play Rec Name screen shown in Figure 68 Use orah to move highlight Quick y Use or F to cycle through options Dial Figure 67 Name Recording Play Rec Name Personal Name NAME NOT RECORDED LC Press Record to record name Quick y Dial Figure 68 Play Rec Name Settings 82 Synapse User s Guide To record and play a personal name Continued Play Rec Name 3 Press ismu to record a personal name The screen shown in Figure 69 appears and the MES key changes to Personal Name Recording RECORDING Duration 2s Max allowed 10s You are limited to a 10 second recording recording stops automatically if the Nore limit is exceeded _ ZZ _ s When you are finished recording press Record for up to 10 seconds Press Quick y and i Record Stop when done Dial as shown in Figure 70 Figure 69 Name Recording in i process j 6 Press MASB The User Settings menu
173. l Log Details screen contains the following information The NEW tag if this is the first review of the Call Log entry Figure 222 Call Lo i The message icon if the caller left a message The time and date of the call Graham Bell q 232 555 0176 P The Msg Length if the caller left a message Mary Williams NEW 9 55a Unknow n Caller NEW 12 31p When viewing Call Log details you can Call Log b 604 555 0153 NEW 4 23p call the number listed save the number 250 555 0127 Jan 27 in the Di dal h Graham Bell 525 555 0142 8 Jan22 In the rectory e ere the entry step to Py 232 555 0176 4 Press or for dialing options other entries by pressing the A or 7 Navigation key or you can play the 3 23pm Details associated Voicemail message if Wed Feb 14 2008 Figure 223 Call Log More 3 3 available PUTA Press 4 or for dialing options 4 Press CANCEL to exit the Call Log Figure 224 Call Log Details Call Log 170 a gt Synapse User s Guide Voicemail Messages in Call Logs If the caller left a Voicemail message you can play the message from the Call Log list or from Call Log Details To play a Voicemail message from the Call Log 1 Press CALL LOG to display the Call Log as shown in Figure 225 Peeve Bell 2 Highlight the desired message using the A or 7 Navigation key and press 232 555 0176 unue The Messages screen shown in Figure 226 displays Mary Williams
174. lays the duration of the current state of the call such as how long the call has been held Deskset Call Appearance LEDs The Call Appearance LED flash patterns indicate call status as described in Table 4 Table 4 Deskset Call Appearance LED Activity Steady On Active Call Steady Off No Call Fast Flash Ringing Call Slow Flash Held Call Overview 26 Synapse User s Guide Deskset Hard Keys The hard keys include the standard telephone numeric keys and a set of function keys defined in Figure 10 Numeric Keys SELECT Navigation Usually selects a highlighted option Moves the cursor up down left Highlighted phone numbers are dialed right on the display MENU Accesses the configuration menu DIRECTORY Accesses the Directory CALL LOG Accesses the incoming Call Log MESSAGES Accesses the Voicemail feature HELP Accesses Help REDIAL Accesses the Redial list Overview CANCEL Cancels the most recent operation and returns to previous function HEADSET Routes audio to corded headset or Cordless Headset Can be used to go off hook VOL VOL Increases decreases the ringer and voice volume MUTE On a Deskset turns mute on and off Does not mute the optional Cordless Headset HOLD SPEAKER Places current active call On a call switches voice to and from the speakerphone Can on hold be used to answer or start a call or to hang up Figure 10 Deskset Function Keys 27 Synapse
175. ld call after the ignored call has been forwarded the highlight moves back to whatever Call Appearance you were on before the incoming call Once a call is ignored e The key is no longer available on the incoming Call Appearance screen e lf there is a registered Cordless Handset it also stops ringing e The Call Appearance LED continues to flash e You can press the flashing Call Appearance to answer the incoming call f an ignored call is highlighted going off hook does not answer the call but starts a new call on the next available Call Appearance Incoming Calls 198 Synapse User s Guide Call Screening When an incoming call goes to Voicemail the Message icon appears to indicate that recording is in progress You can listen in on the recording session and interrupt it at any time by answering the call If another incoming call occurs while screening a call the highlight moves to the new call and there is an abbreviated ring To screen a call If there is more than one active call use the 7 and 4 Navigation keys to highlight the call marked with the Message icon 12 30PM Thu Feb 23 2008 Graham Bell 232 555 0176 Press MAGIS to listen to a message that is being recorded as shown in Figure 263 The Eiu soft key changes to J as shown in Figure 264 Figure 263 Call Screening Listen Q Call screening is not available on the optional Cordless Handset or Cordless 12 30PM_ Thu Feb 23 2008 Heads
176. lephone and Back to Table of Contents Guides include information on using the devices this guide has information Click on the page heading to move to the Table of Contents information on feature usage Before using this AT amp T product please read Appendix O Important Safety s thoroughly read this user s guide for all the feature operations and troubleshooting mairi icey to install i anarai your new ATST product 0 For customer service or product information contact the person who installed your system I your installer is unavailable visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada dial 1 888 883 2474 This electronic document must be viewed using Adobe Reader 9 2 or newer You can download the reader free from Adobe at http qget adobe com reader The following sections provide instructions for using this guide Topic Navigation on page 11 Task Link Text Conventions on page 13 Click on this link to move to the beginning Deskset and Optional Cordless Handset Menu of the instructions for this task Back to Previous Last Page and Next Viewed Page Preface Figure 1 User s Guide Navigation Preface 12 Synapse User s Guide Figure 2 illustrates the navigation features of Adobe Reader A X aaa Junk SUG 3 pdf Adobe Reader File Edit view Document Tools Window Help 8 amp eel cee Where would you like to search In the cu
177. line is on hold i Overview 24 4 gt Synapse User s Guide Table 3 Deskset Call Appearance Icons Continued Status Icon Status 7 Cordless Handset Conference On Hold ai This icon indicates that the optional Cordless Flashes when a conference call is on hold Handset is currently in control of operations ee Message Recording This icon indicates that a message is being recorded Deskset Call Appearance Operation When there is an incoming call information about the new call takes over the display The position of the highlight bar determines which call is acted upon when you press buttons like HOLD and MUTE If several calls are ringing and you press SPEAKER you answer the call that is highlighted The highlight is placed according to the following priority sequence 1 Incoming ring 2 Active call 3 Held call When all the Call Appearances are in use you cannot go off hook by lifting the corded handset or by pressing SPEAKER or HEADSET Instead the Deskset prompts you to free up a Call Appearance Parking or ending calls make Call Appearances available When there are no available Call Appearances incoming calls are forwarded according to the Call Forward No Answer setting customized by the system administrator The default setting for Call Forward No Answer is Voicemail Overview 25 Synapse User s Guide Deskset Call Appearance Timer The Call Appearance Timer disp
178. ll or use dial pad for quick search e Directory Sort on page 136 e Handset Accessing the Directory with the Cordless Handset on page 137 e Storing Directory Entries from the Call Log or Redial List on page 134 Directory 128 Synapse User s Guide Using the Directory Access the Directory by pressing DIRECTORY to display the screen shown in Figure 147 The Directory holds up to 200 entries The Deskset defaults to showing the contents of all three lists Personal System and Extension but you can limit the display to one list Directory v Ej Position in list ABC Accountants Personal number of items in Full name and gt o0 Sn 019A number displayed in Amy Lee eT nigh sar Angela Martin 9 1 732 555 7318 Entry classification Davis Caterer 9 1 317 555 0129 Personal System or Charlie Johnson 9 1 888 883 2445 Extension David Carter 9 1 443 555 0625 Use F or to scroll or use dial pad for quick search Figure 147 Directory Screen Description Table 11 Directory Screen Description Description Description Description Description Creates anew entry agi Switches between Dials the eee Moves to the next first and last name selected entry gramps set of soft keys If Lasthime this key appears there are more than eight soft keys sort in Directory and Extension list hore 3 3 Allows you to change Deletes
179. loor mount position The prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under the table or cabinet outlet Appendixes 321 Synapse User s Guide Unplug this product from the wall outlet and refer servicing to an authorized service facility under the following conditions m When the power supply cord or plug is damaged or frayed m f liquid has been spilled on the product If the product has been exposed to rain or water m If the product does not operate normally when following the operating instructions Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and often requires extensive work by an authorized technician to restore the product to normal operation If the product has been dropped and the unit has been damaged If the product exhibits a distinct change in performance Appendixes 322 Synapse User s Guide Appendix E Limited Warranty The AT amp T brand is used under license For customer service repair replacement or warranty service and all questions about this product contact the person who installed your system If your installer is unavailable visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada call 1 888 883 2474 1 What does this Limited Warranty cover The manufacturer of this AT amp T branded product warrants to the holder of
180. m removes the message from the list and highlights the next message Press for next or ai for previous as shown in Figure 190 message OR Figure 189 Messages List To delete all messages a Press WEGA and then press Hager Messages v y Graham Bell rT 10 17a The confirmation screen displays as Mary Williams shown in Figure 191 888 722 7702 Are you sure you want to delete all messages b Press to confirm All messages are deleted whether they Press Yes to delete all messages NOTE are new unheard or not Press No to cancel Press for next or ai for previous message Fi 191 firm Del All To do this with the Cordless Handset see Re ene OnE Gree Handset Managing Personal Voicemail on Figure 190 Message Deleted page 163 To delete messages from Group Mailboxes see ATA Accessing Group Mailboxes on page 153 Voicemail 150 Synapse User s Guide New Personal Message Status Indications Icons You can add a new message indication icon or delete all new indications from the Message list Messages display with an exclamation point to indicate that the message has not been played To clear new Personal Message indications 1 Open your new or complete Personal Messages list as described in Accessing Messages v DE 3 i Your Messages on page 143 A Messages list displays such as the one shown in Graham Bell tT 4
181. mation 2 Settings 94 Synapse User s Guide Using Do Not Disturb DND Do Not Disturb silences incoming ringing and paging Incoming calls can still be answered as long as the Call Appearance LED is flashing To enable or disable Do Not Disturb 1 From the Idle screen shown in Figure 92 12 30PM Thu Feb 23 2008 Fa DIPION press WEI if necessary press GEE EXT 249 Settings screen shown in Figure 93 displays John Smith 12 30PM Thu Feb 23 2008 Fak 5 i 7 del im EXT 249 to display and press WEIB The DND John Smith 2 New Missed Calls appears in the top right of the display as 5 New Messages 2 New Missed Calls 2 Press to save changes Mama 5 New Messages os shown in Figure 94 Press or to move highlight Press ora to move highlight then then press SELECT press SELECT OR Figure 92 Idle Screen ple to return to Idle mode at any Figure 94 DND Set time 3 Press to turn DND off Mia disappears from the top right of the display eee ON A The DND indicator only displays in the top right of the display when Call When DND is on all incoming calls w ill NOTE Forward All is disabled When Call Forward All is set no calls ring regardless be sent to your Call Fw d No Answer of the DND setting so the DND indicator does not appear destination Figure 93 DND Confirmation Settings 95 Synapse User s Guide Operator Auto Attendant Settings If your
182. n displays 2 Headset Registered b If a Headset is registered it may not be yours Deregister your Headset from the Deskset and ask all users in the vicinity to deregister their Headsets At a Deskset press MENU gt User Settings gt Cordless Settings gt Headset gt DeReg c Start the registration process again but with one user at a time registering a Headset At a Deskset press MENU gt User Settings gt Cordless Settings gt Headset gt Register Troubleshooting 284 a 4 Symptom Synapse User s Guide Probable Cause Corrective Action A buzzing sound on my Headset Unable to deregister Headset Troubleshooting Noise interference The Deskset is unavailable powered off out of range or removed from the system You cannot identify or locate the Deskset the Headset is registered to 285 Move the Headset at least 12 inches away from the Deskset Other electronic products can cause interference with your Cordless Headset Try installing your Headset as far away from these types of electronic devices as possible television sets microwaves or other cordless telephones Deregister the Headset at the Headset Press VOL gt MUTE gt VOL gt MUTE gt VOL gt VOL gt MUTE If the Headset is registered to an unknown Deskset which has AC power you must carry the Headset out of range of the Deskset and perform the Deregistration sequence described above
183. n Call Log entries indicate that you can press the lt or gt Navigation key to cycle through the dialing options 12 3200 Eeh 23 S INCOMING a a Mary Williams lt a Additional Charlie Johnson i Incoming Calls Graham Bell 232 555 0176 F IGNORE Incoming Call Screen Confirmation screens require that you confirm a choice by pressing or SEES want to delete all messages Confirmation Screen 36 Synapse User s Guide Table 5 Cordless Handset Screen Types Continued 1 Display 2 Sounds 3 Restore Default 4 Deregister oi al Interaction Screen Overview Interaction screens display lists of choices you can make To access items in the Handset menus you can either use the Navigation key to highlight the function and press SELECT or press a numeric key on the dial pad The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function 37 2 00a Dec 01 Sample notification screen Notification Screen Notification screens alert you that an action has been completed provide a status update or give a warning Synapse User s Guide Handset Cordless Handset Soft Keys The Handset provides soft keys as illustrated in Figure 19 on page 35 The Handset soft keys provide a variety of functions determined by the current action If you are forwarding a call for example the soft keys displayed are different from those dis
184. n Figure 152 If the entry is Personal and m Press to make changes to the entry See To edit a Personal list entry on page 133 m Press to delete the entry See To delete a Personal list entry on page 135 Press CANCEL to return to the Directory 131 Synapse User s Guide Creating a New Personal List Entry To create a new Personal list entry Directory v EE ABC Accountants 9 503 555 0194 Amy Lee Angela Martin Davis Caterer Charlie Johnson David Carter Personal 203 9 1 732 555 7318 9 1 317 555 0129 9 1 888 883 2445 9 1 443 555 0625 Use or am to scroll or use dial pad for quick search Figure 153 Directory Personal Entry First Name J Last Name Phone Use dial pad to enter letters Figure 154 Personal Entry Directory Press DIRECTORY to display the Directory as shown in Figure 153 Press to display the Personal Entry screen with the cursor positioned in the First Name field as shown in Figure 154 Edit the First Name Last Name and Phone fields using the dial pad See Deskset Dial Pad Entry on page 28 The name text fields are limited to 20 characters each and the number field is limited to 32 digits If you have exceeded the maximum number of personal entries allowed the note Maximum of 50 Personal entries reached screen displays When editing the entry you have the following options Press the lt j or gt Navigati
185. n in EXT 249 Figure 236 John Smith m Press the A or 7 Navigation key to scroll through the Missed Call entries as shown 2 Missed Calls in Figure 219 5 New MSGs Press to delete the highlighted call entry Press to return to the previous mode Figure 236 Missed Calls f caller ID is unavailable the Call Log and Missed Call list entries display the name as UNKNOWN USS SB Milford Taxi The tag indicates that the entry has not been reviewed snared N The icon indicates that a Voicemail message is available g e 10 z Linda Miller 11 38a The i icon exclamation mark indicates that the message has not been played Graham Bell Jan 26 To do this with the Deskset see Managing Missed Calls on page 168 Figure 237 Missed Call List Call Log 177 Synapse User s Guide Handset Reviewing the Call Log To review and dial from the Call Log CALEKOC 1 From the Idle screen press WADI to display the screen shown in Figure 238 Graham Bell OR 4 232 555 0176 l l NEW MBM Feb 23 9 552 To access the Call Log when the phone is not idle press OPTIONS and then scroll down Mary Williams 10 01a to Call Log and press SELECT UNRNOW Ni danta 2 Press the A or 7 Navigation key to scroll to the desired Call Log entry 3 You have the following options Figure 238 Call Log m Press SELECT or PHONE to dial out the selected highlighted number in the Call Log If you are accessing the Call L
186. n list Figure 136 Extension List Functions m When reviewing the Extension list press SELECT or PHONE to dial out the selected highlighted number If you are accessing the Extension list from Idle mode pressing SPEAKER also dials out the selected number m Press the A or 7 Navigation key to cycle through Extension list entries O You can use the dial pad for a quick search when viewing the Extension list To view the Extension list with the Deskset see The Extension List on page 108 ATA Any analog telephones installed through an optional ATA have extension numbers but do not appear in the note Extension list Accessing Items in Lists 122 Synapse User s Guide Handset Accessing an Extension The following steps display the Extensions List screen shown in Figure 137 To access an extension 1 From the Idle screen press OPTIONS and then press 4 EXTENSION euer Amy Lee Q You can also access the Extensions screen from the following 203 NOTE m Transfer See Handset Transferring on page 219 Douglas Lewis Edgar Williams Conference Setup See Handset Conferencing on page 221 Gary Keys 2 Press the A or 7 Navigation key until the desired entry is highlighted Figure 137 Extension List To do this with the Deskset see To access an extension on page 109 Accessing Items in Lists 123 Synapse User s Guide Handset Accessing the Quick Dial Lis
187. nclude Overhead Page prior to changing Paging System Type to multi zone Troubleshooting 302 Synapse User s Guide Symptom Probable Cause Corrective Action Multi zone OHP is not Inconsistent configuration Verify the OHP configuration working a As administrator log into the WebUI b Click System Settings gt Overhead Paging c Verify that Paging is set to Enable d Verify that the Paging System Type is set to Multi Zone e Verify that Select Paging Port is set to an FXS port and that your OHP system is physically plugged into that FXS port f Click Apply The OHP can not be pageda _ Page the Desksets and OHP separately the same time as the Desksets There may be a problem with sm Verify your paging equipment configuration Check to see the paging equipment or its if the OHP system has settings that need to be adjusted setup to work with Synapse Refer to your paging equipment documentation or to your installer There may be a problem with om Verify that the paging zone you are paging is Overhead the paging zone setup Paging Troubleshooting 303 Symptom Synapse User s Guide Probable Cause Corrective Action Multi zone OHP is not working and the FXS LED right of the ATA LCD screen for the FXS port that is used for the OHP equipment is OFF Troubleshooting There may be a problem with the connection between the FXS port and the OHP system No signal is detected
188. ncoming call Subsequent incoming calls are handled according the Call Forward No Answer Call Answered setting If your extension is part of a ring group and if your Auto Answer delay setting is too short your extension may end up answering most of the ring group calls See Automatic Answering on page 80 Speak after the tone Figure 266 Call Auto Answered Incoming Calls 200 Synapse User s Guide Handset Answer a Call with the Cordless Handset You can also answer calls with the optional SB67040 Cordless Handset When the extension receives an incoming call the Handset rings and the incoming call information displays as shown at right The screen displays the caller s name and number if available Answer the call by pressing PHONE This section contains the following m Handset Answer a Call on page 203 m Handset Multiple Incoming Calls on page 204 Graham Bell 232 555176 Incoming Calls 201 Synapse User s Guide Handset Incoming Call Indication Options for an Incoming call m When there is an incoming call On ah Hi 1230n Feh 23 m INCOMING amp a n i e The Handset rings See Handset Using the VOLUME key to set the Ringer and Voice Volume on page 100 Graham Bell 232 555 0176 e The incoming call screen shown in Figure 267 displays e If you are on an active call or live dialing there is a single short ring e
189. ng but not limited to products used for rental purposes or PRODUCT returned without a valid proof of purchase see item 6 on next page or Charges for installation or setup adjustment of customer controls and installation or repair Synapse User s Guide 5 How do you get warranty service To obtain warranty service contact the person who installed your system If your installer is unavailable visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada call 1 888 883 2474 Before calling for service please review the user manual A check of the PRODUCT s controls and features may save you a service call Except as provided by applicable law you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT s to the service location NOTE The manufacturer will return any repaired or replaced PRODUCT under this limited warranty Transportation delivery or handling charges are prepaid The manufacturer assumes no risk for damage or loss of the PRODUCT in transit If the PRODUCT failure is not covered by this limited warranty or proof of purchase does not meet the terms of this limited warranty the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of products
190. ngs gt Cordless Settings gt Handset gt DeReg 2 Deregister your Handset On the Handset press OPTIONS gt Settings gt Deregister 3 Start the registration process again Register the Handset at the Deskset Press MENU gt User Settings gt Cordless Settings gt Handset gt Register Unable to create new This feature is not supported Although you can access the Directory or Quick Dial on Directory or Quick Dial entry on the Handset the Handset creating deleting or editing entries can only be done on the Deskset or WebUl Handset registration is not The Handset and the Deskset Confirm you have placed the Handset in the charger and working are not communicating with check that the screen on the Handset turns on before you each other press the ABA soft key on the Deskset If registration does not start try lifting the Handset out of the charger for a few seconds before placing it back The Handset may indicate that it is registered but the Deskset indicates that it is not registered e Deregister the Handset at the Handset Press OPTIONS gt Settings gt Deregister e Register the Handset at the Deskset Press MENU gt User Settings gt Cordless Settings gt Handset gt Register Troubleshooting 274 Synapse User s Guide Symptom Probable Cause Corrective Action Unable to make outside calls The Handset cannot m First ensure that the Deskset can make ou
191. no one is paging not working and the FXS LED right of the ATA LCD screen Verify that your paging equipment is connected to FXS 1 for the FXS port that is used or FXS 2 If not plug it in and verify your OHP equipment for the OHP equipment is connections OFF The OHP is not a member of See Paging Zones in the Synapse Administrator s a paging zone Guide at www telephones att com synapseguides Troubleshooting 298 Synapse User s Guide Symptom Probable Cause Corrective Action Single zone OHP on FXS is The ATA has detected a m Refer to your OHP product documentation for installation not working and the FXS LED cable connected to an FXS and configuration instructions right of the ATA LCD screen port The paging equipment for the FXS port that is used should be broadcasting the Verify the OHP configuration for the OHP equipment is announcement so there AE solid GREEN could be a problem with the By A A E On Og O ENE A OHP equipment b Click System Settings gt Overhead Paging c Verify that the Paging System Type is set to Single Zone d Verify that Select Paging Port is set to FXS 1 or FXS 2 and that your OHP system is physically plugged into the FXS port with the same number e Click Apply The OHP has answered the m Verify the connection between the FXS port and your OHP page request and the page system beep will soon sound if it hasn t already sounded See ATA Overhead Paging Ove
192. nsert a two second Access the Call Log pause Indie suing Initiate a conference call Gre Play Voicemail message Delete a Call Log or Redial entry Drop a selected call during a three way conference Sa Forward a message Record an introductory message to be added to a forwarded message Exit from the current screen and return to the Siti Stop recording previous mode Access the Extension list HATE Silence the incoming call and place it in the TWE Take a call off hold and return to active call Handset Call Deck Transfer an active call from the Deskset to the Cordless Handset 2 EJ E Complete the conference setup EG Begin the process of transferring a held or active call and then confirm transfer ize Confirm proposed action Appendixes 316 Synapse User s Guide Appendix B Technical Specifications Table 20 lists the technical specifications for the SB67010 PSTN Gateway SB67030 Deskset and SB67040 Cordless Handset Table 20 Technical Specifications Feature Specification Frequency control Crystal controlled PLL synthesizer Transmit Frequency Deskset Cordless Handset Cordless Headset 1921 536 1928 448 MHz Deskset 1921 536 1928 448 MHz Nominal Effective Maximum power allowed by FCC Federal Communications Commission and IC Industry Canada Range Actual operating range might vary according to environmental conditions at the time of use Voice Channels Deskset Cordless Handset
193. nswer a Call To answer a call Do one of the following 12 30PM Thu Feb 23 2008 Graham Bell 232 555 0176 2 51 u a Lift the corded handset ETETE to answer using the Preferred Audio method See Preferred Audio on page 70 e Press SPEAKER to use the speakerphone e Press HEADSET to use the Cordless Headset or corded headset See Call Management Using Headsets on page 230 Transfer The active Call Appearance screen displays as shown in Figure 259 Figure 259 Call Appearance m To silence the incoming call press the soft key The Call Appearance 42 30PM Thu Feb 23 2008 screen displays with the silenced ringer icon i as shown in Figure 260 See CTE c EN een eee cee Angela Martin 732 555 7318 A If Auto Answer is enabled the call is automatically answered after the set NoTE Number of rings See Auto Answering on page 200 m Once you answer a call e Previous active calls are automatically placed on hold e If you were predialing that call is canceled Figure 260 Ignored Call Incoming Calls 195 Synapse User s Guide To answer a call Continued e lf you were live dialing and you have entered at least two digits the dialed OEM th be ee A call goes on hold once you answer the incoming call as shown in 9 1 250 5 Figure 261 If only one digit was dialed the call is canceled Graham Bell 232 555 0176 0 01 e If you were in the Directory Menu Messa
194. nt 9 503 555 0194 Amy Lee Angela Martin Barry Crick Press to display the Options menu shown in Figure 167 specific list Press DIR to access the Directory as shown in Figure 166 Press 1 though 4 to select the desired list Figure 166 Directory OR nip Oe peal Use the 4 or 7 Navigation key to scroll to the desired list then press SELECT OPTIONS AF 1 All You cannot sort the Directory from the Handset The handset uses whatever sort gt Pereonallist Norg oOFder is set on the Deskset See Directory Sort on page 136 3 System list 4 Extension list 4 Press QS Um to return to the previous mode Figure 167 Options Menu Directory 139 12 30PM Thu Feb 23 2008 Wok EXT249 amp C John Smith 2 New Missed Calls 5 New Messages i Press ok bo no hight Shen Chicky mess SELECT Dia Em Jl Page Messages hd 1 3 Ce Graham Bell 2 LURTE 4 232 555 176 Feb 23 Private Mary Williamse a an 10 12 03pm MEW i Ip 02 10 PREV Voicemail Synapse User s Guide VOICEMAIL Your Synapse system records and saves incoming Voicemail messages You can play delete or forward those messages The MESSAGE WAITING LED shown in Figure 168 on page 141 lights up when there is at least one new message and New Messages displays on the Idle screen The Voicemail messages are stored in one or more mailboxes Each individual message can be up to 2 minutes There are 30
195. o be designated the system operator This is the extension that outside callers reach by dialing O zero when the Auto Attendant operator feature is enabled or that system users reach at any time by dialing O zero When the Auto Attendant is disabled all outside calls default to going to the system operator This chapter provides an overview of the functions and features of the SB67030 Deskset and the optional accessories m SB67030 Deskset on page 19 Handset SB67040 Cordless Handset Optional on page 32 m Headset TL7600 Cordless Headset Optional on page 49 ATA Analog Terminal Adapter ATA Optional on page 53 16 Synapse User s Guide The Synapse system includes 1 2 3 Overview AT amp T SB67010 PSTN Gateway The Gateway provides access to outside phone lines AT amp T SB67030 Deskset The system supports up to 50 Desksets AT amp T SB67040 Cordless Accessory Handset Optional The Cordless Handset duplicates many of the Deskset features and provides a high degree of mobility AT amp T TL7600 Cordless Headset Optional The Headset lets you work while you talk AT amp T SB67050 Analog Terminal Adapter ATA Optional The ATA allows the integration of non Synapse devices such as analog telephones a fax machine overhead paging equipment and a music on hold source into the Synapse system It also provides Group Mailboxes to allow different
196. oducing the only system Gateway restore your settings a Log in as administrator at the PC where you stored the back up file b Click Device Management then Back up Restore then System Settings in the navigation menu at left c Select the system settings to restore The default is all settings d Under Restore System Settings click Browse and select the correct back up file e Click Restore System Settings Troubleshooting 247 Synapse User s Guide Power Failure Recovery Procedure To recover after a power failure When AC power returns after a power failure the system self assigns a link local address to the Deskset beginning with number 169 254 Ifthe Deskset is set for automatic IP address configuration it searches for the DHCP server If the DHCP server is found it assigns an IP address If the Deskset is set with static IP addresses the address does not change Once power has resumed after a power failure we recommend that you check each Deskset Gateway and ATA to confirm that it has started up properly If any of the system devices screens report Sync Failed or Synchronizing for more than 10 minutes refer to Reintroducing a Deskset Into the System on page 244 and Reintroducing a Gateway or ATA Into the System on page 246 for recovery methods from these states Log in as administrator using the IP address of a synchronized device Click System Settings System I nformation and click De
197. og from Idle mode pressing SPEAKER also dials out the selected number Call Log entries may not be in the proper format for dialing In some areas you need to remove the area code or add or remove a 1 Press the lt j or gt Navigation key to step through the dialing options The options are in a circular list so if you press the gt Navigation key when the last option is visible you return to the first option The following dial options are available e nnn nnnn 7 digits e 1 nnn nnnn 8 digits e nnn nnn nnnn 10 digits e 1 nnn nnn nnnn 11 digits m Press Gjz8al3 to delete the selected entry To do this with the Deskset see Reviewing the Call Log List on page 169 Call Log 178 Synapse User s Guide Handset Playing Voicemail Messages in the Call Log If the caller left a Voicemail message you can play the message from the Call Log To play a Voicemail message from the Call Log CALI LOQ ri r OPTIONS AF 11 Delete All 2 Play Message Figure 239 Call Log Options 232 555 0176 Jan 10 12 03p NEW 4 JF 01 49 EXIT w ill return to Call Log Figure 240 Message Playback Call Log Press to display the Call Log as shown in Figure 238 on page 178 Highlight the desired message using the A or 7 Navigation key Press OPTIONS to display the Call Log Options screen shown in Figure 239 Press 2 to play the message as shown in Figure 240 If necess
198. om a List on page 186 m Handset Make a Call with the Cordless Handset on page 187 Headset Making Calls with the Optional TL7600 Cordless Headset on page 191 182 a Synapse User s Guide Active Call Screen The Active Call screen as shown in Figure 244 displays while you are on a call 12 30PM Thu Feb 23 2008 Called Phone Number Graham Bell 232 555 0176 2 51 1 lt a Call Status Icon Transfer Figure 244 Active Call Screen Table 14 Active Call Screen Description Key Description Key Description Description Description Initiates transfer Initiates a Parks a call Moves to the next of a call conference call set of soft keys If this key appears Eee Turns Do Not IEA Turns Call p Pages all there are more than Disturb on or off Forward on or off extensions eight soft keys available mee Accesses Park More 1 3 indicates list that you are on page one of three Outgoing Calls 183 Synapse User s Guide Predialing Predial is only available when the Deskset is idle or when all calls are on hold In Predial mode there is no dial tone You can only predial one phone number at a time To begin Predial press a Dial Pad key To make a Predial call 12 30PM Thu Feb 23 2008 9 1 232 555 01f To call lift receiver or press SPEAKER Quick y HEADSET or key next to icon Figure 245 Predial Number 12 30PM Thu Feb 23 2008 9 1 232 5
199. on The device encountered an unexpected problem 254 Disconnect the power to the device wait a few minutes then reconnect the power and try the upgrade process again Ensure you have Internet connectivity and that your Internet Service Provider is operating normally Ensure your firewall is not blocking http requests Ensure that http requests are not being directed to a firewall log in page Ensure that your http requests are not being routed through a proxy server Disconnect the power to the device wait a few minutes then reconnect the power and try the upgrade process again If the error message persists contact the person who installed your system If your installer is unavailable visit our web site at www telephones att com smb or call 1 888 916 2007 In Canada call 1 888 883 2474 Synapse User s Guide Symptom Probable Cause Corrective Action Device is sluggish The device encountered an Disconnect the power to the device wait a few minutes unresponsive or behaving unexpected problem then reconnect the power and wait for the device to boot unusually up OR Press the reset switch for less than five seconds Pressing the switch for more than five seconds CAUTION Will erase all data and settings WebUl is unresponsive The device encountered an 1 Close the unresponsive web browser reopen the browser unexpected problem and log back in 2 If this does not work try again usin
200. on hold source into the Synapse system It also provides Group Mailboxes to allow different people to access the same Mailbox Auto Answer You can set the Deskset to automatically answer calls after a delay that you specify Without touching the Deskset you can speak to and be heard by people who call you Auto Attendant A system that automatically answers incoming calls and provides instructions to callers Auto MDIX Automatic Medium Dependent Interface Crossover A computer networking technology that automatically detects the required cable connection type straight through or crossover and configures the connection appropriately Aux In A 3 5 mm jack on the ATA that allows connection to a streaming audio source such as a radio or MP3 music player This jack is typically used to connect a music player for Music on Hold Aux Out A 3 5 mm jack on the ATA that can be used to connect some single zone overhead paging devices Available A screen icon that indicates that there is a Call Appearance key that is not busy with predialing dialing ringing or an active or held call Glossary 327 Synapse User s Guide BYPASS port An RJ11 jack on the PSTN Gateway that allows for communication during power outages Plug an analog telephone into the this jack Call Appearance The five icons on the right side of the Deskset display and the keys and LEDs associated with those icons The keys access active and held calls and
201. on key to move the cursor m Press the 4 or 7 Navigation key to move to the previous or next field appears as a P in the field and is counted as a digit For external phone numbers enter a 9 first 132 Synapse User s Guide Editing a Personal List Entry You can edit any Personal list entry while viewing the Directory List To edit a Personal list entry Directory v DZ ABC Accountants 9 503 555 0194 Amy Lee Angela Martin Davis Caterer Charlie Johnson David Carter Personal 203 9 1 732 555 7318 9 1 317 555 0129 9 1 888 883 2445 9 1 443 555 0625 Use F orh to scroll or use dial pad for quick search Figure 155 Personal List Personal Entry First Name Graham Last Name Bell Phone 9 1 232 555 0176 Use dial pad to enter letters Figure 156 Edit Personal Entry Directory Press DIRECTORY to display the Directory as shown in Figure 155 Press the 4 or 7 Navigation key to highlight a Personal entry and to display the Personal Entry edit screen as shown in Press WEEGEE Figure 156 The QD key is not available when a System or Extension entry is note highlighted in the Directory list Edit the First Name Last Name and Phone fields using the dial pad See Deskset Dial Pad Entry on page 28 The name text fields are limited to 20 characters each and the number field is limited to 32 digits When editing the entry you have th
202. one without filters installed The caller must be calling from an area that supports caller ID Both you and your caller s telephone companies must use caller ID compatible equipment If you have DSL phone lines make sure you have a DSL filter plugged in between each DSL line and the wall jack Troubleshooting 278 4 gt Symptom Synapse User s Guide Probable Cause Corrective Action Calls dropped Unable to find a way to turn on Do Not Disturb or Call Forward All Troubleshooting Restoring Deskset settings or updating software while that extension is in use causes all calls to be dropped Cordless Handset lost link with the Deskset The network is down The PSTN telephone line was disconnected while on an external call These functions can only be enabled on the Deskset 279 Update software and restore Deskset settings only in Idle mode with no calls pending Verify that your Cordless Handset battery is charged and that it is within range of the Deskset Update software and restore Deskset settings only in Idle mode with no calls pending Verify that your office network is active and that your Deskset has power Ensure that the Ethernet cable is securely plugged into the network port beneath your Deskset labeled T gt and that the other end is plugged into your office LAN Ask the system administrator to check that the Gateway PSTN telephone lines are connected
203. onference on Nore Old The following events automatically put the conference on hold m You press an available Call Appearance to start a new call m You choose to answer an incoming call To cancel a conference 12 30PM Thu Feb 23 2008 Wa 9 1 604 555 0123 Conference Call C 9 1 350 555 0159 Conference Call HE a o Figure 287 Conference Call Management From the Conference screen shown in Figure 287 you have two options Press GEMI to end the conference Both calls hang up and the system returns to whatever Call Appearance you were on before the conference call E GET to terminate the highlighted call The other call is still active 213 Parking a Call Synapse User s Guide The Deskset allows you to park either active or held outside calls Parking a call is similar to putting a call on Hold but any extension on the system can retrieve a parked call See Retrieve a Parked Call on page 215 To park a call 12 30PM Thu Feb 23 2008 raham Bell 9 1 232 555 0176 0 01 I a Transfer Graham Bell 912325550176 2 Call Parked on Extension 101 Press ParkList to retrieve call Press or to move highlight then press SELECT Figure 289 Parked Call Call Management 1 Press the A or 7 Navigation key to highlight an active or held outside call as shown in Figure 288 2 To park a call For an active call press SEEI necessary press UEB
204. onfirmation Voicemail 165 4232 555 0176 gt Mary Wiliams Unknow n Caller 604 555 0133 230 555 0127 229 039 0142 Call Log Synapse User s Guide CALL LOG The Call Log provides available name and number information for the last 50 calls received m Using the Call Log on page 167 Managing Missed Calls on page 168 m Reviewing the Call Log List on page 169 m Storing Call Log Entries on page 172 m Deleting Call Log Entries on page 173 You can display the entire Call Log shown in Figure 217 on page 167 by pressing CALL LOG You can display the unanswered calls that you have not yet seen by highlighting New Calls in the Idle screen and pressing SELECT You can also access the Call Log with an optional Cordless Handset See Handset Accessing the Call Log with the Cordless Handset on page 175 This system has a caller ID feature that works with the caller identification service NOTE offered through your telephone service provider There is a fee for this service and it might not be available in all areas This telephone can provide information only if both you and the caller are in areas offering caller identification service and if both telephone service providers use compatible equipment 166 Synapse User s Guide Using the Call Log The Call Log soft keys as shown in Figure 217 are available whenever the Call Log has at least one entry Left and righ
205. or dialing options In the example in Figure 228 you must add a 9 before the phone number Figure 227 Call Log because it is an outside phone number and 1 if it is a long distance number NOTE Personal Entry First Name Graham Bell Last Name 4 Press Eg Number 9 1 232 555 0176 3 To create the Last Name or to edit any field use the or Navigation key and the dial pad See Deskset Dial Pad Entry on page 28 The system does not check for duplicate entries to store the entry and return to the Call Log shown in Figure 227 5 Press CANCEL to exit the Call Log Use dial pad to enter numbers Figure 228 Personal Entry Edit Call Log 172 Synapse User s Guide Deleting Call Log Entries The user can delete a single Call Log entry or all Call Log entries To delete a single Call Log entry 1 Press CALL LOG to display the Call Log as shown in Figure 229 Graham Bell 2 Press AES The highlighted entry is removed from the list and the next entry 232 555 0176 d is then highlighted as shown in Figure 230 Mary Williams 9 55a Unknow n Caller 198 12 31p 604 555 0153 4 23p 3 Press CANCEL to exit the Call Log 250 555 0127 Jan 27 525 555 0142 8 Jan 22 Press or for dialing options To do this with the Cordless Handset see Handset Deleting Call Log Entries on page 180 Mary Williams 4888 722 7702 Unknow n Caller me 12 31p 604 555 0153 4 23p
206. ordless Handset Quick Start Guide for registration instructions Figure 23 Register Screen Figure 22 Handset in Charger Overview 44 Synapse User s Guide Handset Cordless Handset Low Battery Notification When the battery is low the Handset emits an alert tone and displays the notification screen shown in Figure 24 To handle low battery notification 1 Press I to exit the notification screen 2 30p Feb 23 2 Place the Handset into the charger Low Battery Please place in If the Handset stops working when you are on a Call because of low battery charge charger note that call is automatically held on the Deskset 5 New MSGs Figure 24 Low Battery Handset Cordless Handset Power Saver If you are not on an active call and press no keys for 30 seconds the system goes into Power Save mode In this mode the backlight turns off m Press any key to end Power Save mode Overview 45 Synapse User s Guide Handset Cordless Handset Link Loss Notification If the Handset leaves the operating range of the Deskset or if there is radio frequency RF interference a Lost connection with Deskset notification screen displays as shown in Figure 25 and the Handset searches for the Deskset If the Deskset is not found within five seconds the Searching for Deskset notification screen displays If you see either of these screens move closer to the Deskset 230p Feb 23 230p Feb 23 Lost
207. oving the area code cannot be dialed from Voicemail Press the lt or gt Navigation key to alter Call Log entries NOTE Figure 299 External Transfer 3 To dial the selected number as a transfer destination press SPEAKER or PHONE Graham Bell A screen similar to the one shown in Figure 300 displays 4 232 423 2234 4 Press to complete the transfer You can press EG before the extension picks up unsupervised transfer or after Press XFER t oni i ess the extension picks up supervised transfer complete NOTE Figure 300 Pending Transfer Call Management 220 Synapse User s Guide Handset Conferencing You can set up a conference call with two other numbers either internal outside or with both To set up a conference with the Cordless Handset When you have connected with the first call to be conferenced press Qe The active call is automatically placed on hold and the Start Conference screen shown in Figure 301 displays Graham Bell Establish a second call The second call can be dialed normally as shown in Figure 302 or it can be from one of the lists Once the second call has been established the screen changes to display AEB as shown in Figure 303 To join the calls press ED Tf Graham Bell 12 30p Feb 23 iD The selected parties are now in conference as 1 604 555 01 shown in Figure 304 a Bell Mary Williams 0 03 ON A CALL L Figure 301 Start Conference Fig
208. pad for quick search Accessing Items in Lists 104 Synapse User s Guide Accessing Voicemail To access an entry from Voicemail 1 From the Idle screen press MESSAGES If necessary use the dial pad to enter your user password and press SELECT 4 232 555 0176 F Private r Mary Williams Feb 14 Once you have entered your password you do not have to enter it again while you are reviewing messages However if you exit the Messages screen or go to another feature you will need to enter your password to access the Message list NOTE Press for next or ai for previous aii If your System Administrator has not set up a Group Mailbox whose messages you Pla DelMs Call 3 EE can access Voicemail messages appear showing new and old messages as shown Figure 107 Voicemail Messages in Figure 107 Messages ATA If your Synapse telephone system features an optional ATA device and your system administrator has assigned a Group Mailbox to you a list of your Personal 1 New 6 Old Personal Mailbox and the Group Mailboxes appears as shown in Figure 108 1 New 12 Old Sales a If necessary press the 4 or 7 Navigation key to highlight the desired Mailbox b Press SELECT The Messages screen shown in Figure 107 displays Seer es att 2 Press the A or W Navigation key until the desired Message entry is highlighted More information about this feature is found in Voicemail on
209. pears in the number field A preceding 9 is not necessary since the call is already marked as an outside call Enter a valid outside phone number as shown in Figure 64 The User Settings menu displays To confirm the change press ER Calls can be forwarded to a non system telephone via the PSTN Public Switched Telephone Network lines plugged into the Gateway only if Call Fwd Transfer to line is enabled in the Admin Settings If not an error screen appears T9 Synapse User s Guide Automatic Answering You can set the Deskset to automatically answer calls after a delay that you specify Without touching the Deskset you can speak to and be heard by people who call you For example employees in warehouses or shops may use this feature for quick conversations without having to interrupt what they are doing Q If you have enabled Call Forward All calls are sent to the target destination before they can be Auto Answered If DND is on calls are not Auto Answered Since Call Forward No Answer is usually active if you want to use Auto Answer be sure that the Auto Answer delay is shorter than the Call Forward No Answer delay that your system administrator set If your extension is part of a ring group and if your Auto Answer delay setting is too short your extension may end up answering most of the ring group calls NOTE To set Auto Answer 1 Press MENU then 2 and then 3 to display the Auto Answer scre
210. people to access the same Mailbox Web User Interface WebUI The WebUl provides the ability to customize your system for your business from a PC that is on the same Local Area Network Logout Extension Settings Basac Settings Extension Directory Basic Settings for Extension 201 Quack Oral Keys Extension Name Graham Bell Help Call Forward All Settings Call Forwarding off On Target Type Voicemail Personal Extension Operator Outside Phone Number Auto Answer Settings Delay 5 Seconds v Set Password User Password Apply Cancel Synapse User s Guide The system shown in Figure 3 differs from conventional telephone systems in that calls are not coordinated by a central controller Instead the system uses a distributed control system over a new or existing Local Area Network LAN PSTN Telephone Connections SB67010 Bypass Phone IT Controller and or PSTN as d DHCP Server Gateway A Optional TL7600 Cordless Headset SB67030 Deskset Ext 202 Figure 3 Sample System Network Overview 18 Optional SB67050 Analog Terminal Adapter ATA Optional 5B67040 Cordless Handset Synapse User s Guide SB67030 Deskset You can use the Deskset alone or with the optional accessories SB67040 Cordless Handset and TL7600 Cordless Headset Deskset Description Figure 4 identifies and describes the display and key functional areas for the Deskset Liquid C
211. played if you are making a call See Appendix A Soft Keys on page 313 for an alphabetical list of the labels that appear above the soft keys Handset Cordless Handset Screen Icons The Handset screen icons provide an indication of Handset activity Table 6 lists and describes the screen icons you might see Table 6 Cordless Handset Screen Icons Function Description Navigate up or down list Present whenever the 4 or 7 Navigation key can be used to move the highlight bar to the next or previous entry in a list Incoming ring or ringer on Appears during an incoming call or during volume control P Silenced incoming ring or Appears during an incoming call or during volume control f ringer silenced muted icon Active call off hook Present during an active call Present during a conference call Call on hold Appears when a call is placed on hold Conference on hold Appears when a conference call is placed on hold kA eee Overview 38 4 Synapse User s Guide Table 6 Cordless Handset Screen Icons Continued Icon Function Description Speaker or page Appears when user switches to speakerphone or when paging Appears when a Headset is on a call m Voicemail message Appears in the Call Log to indicate that a caller has left a Voicemail message Message playback navigation Present during message playback to indicate that there are additional messages before or after this one Appears when
212. pse User s Guide After you access a Quick Dial entry you can add and edit Quick Dial entries using the Deskset and from the WebUI See Quick Dial Keys on page 63 To edit Quick Dial from the Deskset 12 30PM Thu Feb 23 2008 Fam EXT 249 John Smith 2 New Missed Calls 0 New Messages lt Em pty gt Press key next to name to call the quick dial number Edit List Figure 116 Quick Dial List 12 30PM Thu Feb 23 2008 Wa gt Pick a Quick Dial oag to Add or Edit Enpe Cin Ene Press key next to quick dial entry to edit or add Figure 117 Pick a Quick Dial Accessing Items in Lists Quick 1 Press the key to the right of pi to display the Quick Dial list shown in Figure 116 2 Press iiag to add or edit a Quick Dial entry The screen shown in Figure 117 displays 3 Press the button to the right of the entry you want to edit 4 Enter the desired name and number as shown in Figure 118 Press amigas erase the highlighted character if there is one or else the character before the cursor a Enter the name b Press the 7 Navigation key and enter the number Enter the digit 9 before the phone number to dial an outside number If you want to include a pause in the number press Eici BEZ to store the number The Quick Dial list displays You can dial Quick Dial entries by pressing the key to the right of 52 and then press the
213. ptom Probable Cause Corrective Action Deskset does not work at all There is no power to the m Ensure the AC plug is plugged into an electrical outlet not device powered by a wall switch Verify that the AC power outlet has power such as plugging in some other AC device If nothing works contact an electrician or use another power outlet Verify that the DC plug is plugged into the DC 5 1V jack on the bottom of the Deskset labeled OG Deskset screen displays The Ethernet cable is Ensure that one end of the Ethernet cable is plugged into Network Down unplugged the Ethernet port beneath your Deskset labeled T Check that the other end is plugged into your office LAN Confirm that the Ethernet port light next to the Ethernet port on the bottom of the Deskset turns green If it does not unplug the cable and plug it in again If the Deskset still does not synchronize there may be a problem with the office network Reset or restart the router server My PC is slower now that A computer connected m Use separate Ethernet connections for the Deskset and have connected it to the LAN through the Deskset will be the computer so that the computer can take advantage of through the Deskset limited to 100 Mbits s the network s greater bandwidth Troubleshooting 262 Symptom Synapse User s Guide Probable Cause Corrective Action Deskset screen displays Synch Failed Other Desksets do not appear in
214. r The pause Humber 9 1 888 722 7702 0 appears as a P in the field and is counted as a digit For external phone numbers enter a 9 first to save the entry Use dial pad to enter numbers OR Backspc Figure 158 Personal Entry Screen Press CANCEL to exit without saving the entry Q The system does not check for duplicate entries NOTE Directory 134 Synapse User s Guide Deleting a Personal List Entry You can delete any one of your personal list entries while viewing the Directory list To delete a Personal list entry 1 Press DIRECTORY to display the Directory as shown in Figure 159 Directory v Ea ABC Accountants Personal 2 Press the A or V7 Navigation key to highlight the entry to be deleted 9 503 555 0194 Amy Lee 203 3 Press WAGAEJ to display the WEH soft key as shown in Figure 160 Angela Martin 9 1 732 555 7318 Davis Caterer 9 1 317 555 0129 4 Press WEGES The confirmation screen displays as shown in Figure 161 Charlie Johnson 9 1 888 883 2445 David Carter 9 1 443 555 0625 5 To confirm the deletion press Use F or im to scroll or use dial pad for quick search The WH key is not available when a NOTE System or Extension entry is highlighted Are you sure you want to delete Figure 159 Directory More 1 3 in the Directory this entry Directory v DZ ABC Accountants Personal 9 503 555 0194 Press Yes to delete or Mo to cancel Amy Lee 203 Angela Martin 9 1
215. r IP Address as highlighted in Figure 31 Open an Internet browser on your computer AT amp T recommends Internet Explorer 6 or higher The PC must be on the same network as the Deskset Type the Deskset IP address in the address bar as shown in Figure 32 and press ENTER on your PC keyboard A Login screen displays as shown in Figure 33 Login Name Password 55 Login Name Users should enter the extension number Administrators should enter the Administrator ID Password If there is an Extension password the User should enter that password If there is no Extension password the User should leave the password field blank Administrators should enter the administrator password Figure 33 WebUI Login Synapse User s Guide To access the WebUI Continued T Type your extension number Unless you have created a password leave the password blank and click Login m You can create or change your user password once you are logged in The system displays the Basic Settings screen shown in Figure 34 on page 57 Changing a setting does not instantly apply the new value Clicking CAUTION _APPly saves and applies all changes on that page Web Interface 56 Synapse User s Guide Basic Settings To modify the Basic Settings Logout Extension Settings Basic Settings Extension Directory Quick Dial Keys Help Navigation Menu Basic
216. r SB67030 Deskset and SB67040 optional Cordless Handset using the following menus and features m Deskset Menu on page 66 m Deskset Settings on page 67 m User Settings on page 71 m Admin Settings on page 93 m Deskset Information on page 94 Using Do Not Disturb DND on page 95 Operator Auto Attendant Settings on page 96 m Handset Cordless Handset Settings on page 97 65 Deskset Menu Synapse User s Guide You can use the Deskset to set up many Deskset features based on a menu structure presented on the Deskset display Access the Menu by pressing MENU and then select options by scrolling down to an option and pressing SELECT or by pressing the Dial Pad key with that option number To access the Deskset setup menus 1 Deskset Settings 2 User Settings 3 Admin Settings 4 Deskset Information Use or lm to scroll then press Quick y SELECT or press 1 4 Dial Figure 46 Menu Screen Menu Fah 1 Deskset Settings 2 User Settings 3 Admin Setting 4 Desksot Information 5 Auto Attendant Settings q SELECT or press 1 5 Figure 47 Operator Menu Screen Settings Press MENU to display the Menu screen shown in Figure 46 If your Deskset is the operator extension the Menu screen shown in Figure 47 displays NOTE Press 1 on the dial pad to display the Deskset Settings menu See Deskset Settings on p
217. r is on and set to an extension or an outside line or if Auto Answer is on remote access to Voicemail is not NOTE l supported as calls do not access your mailbox Voicemail 155 Synapse User s Guide To access Voicemail remotely listen to messages Once you have accessed the system the Main Menu plays From this menu you can listen to old or new messages as illustrated in Figure 200 You have the following options To listen to new messages press 1 To delete the current message press 3 To listen to old messages press 2 To repeat the previous message press 4 Once you press 1 or 2 and the messages start To skip this message press 6 playing you have the following options To jump back 8 seconds press 7 m To change Voicemail options press 8 To jump forward 8 seconds press 9 To stop message playback press 5 To return to the previous menu press star Dial your Enter your extension i a password or and wait Nf j nothing if until it tf 4 you have no answers password Dial your company phone number NEW MESSAGES N I MESSAGES PLAYBACK OPTIONS Play or Delete Repeat Jump Change Jump pause current previous Stop Skip this back 8 Voicemail forward 8 playback message Playback message seconds options seconds Figure 200 Remote Voicemail Access Voicemail 156 Synapse User s Guide To access Voicemail remo
218. rately key on the Deskset does not work with the Headset No dial tone Headset cannot You may be out of range of the Deskset move closer communicate with Deskset Verify that the Deskset can make outside calls If it cannot then consult Deskset Troubleshooting on page 262 At the Deskset confirm that your Headset is registered to the Deskset Press MENU gt User Settings gt Cordless Settings If the Headset is registered the screen displays 2 Headset Registered Troubleshooting 283 4 Synapse User s Guide Symptom Probable Cause Corrective Action Batteries do not hold a Bad battery or bad battery m Make sure that the Headset battery is installed and charge connection securely plugged into the connector Charge the battery for at least six hours For optimum daily performance return the Cordless Headset to the charger when not in use m You may need a new battery Your Headset might be malfunctioning Deskset shows no indication The Headset is registered to sm If nearby people have Headsets they may have that the Headset is on a call another Deskset If others accidentally registered your Headset to one of their are using Headsets in your Desksets vicinity someone may have accidentally registered your a Verify that a Headset is registered to your Deskset Headset to their Deskset Press MENU gt User Settings gt Cordless Settings If the Headset is registered the scree
219. rator to assign quotas for individual Group some Group Mailboxes do not have quotas enabled In other words quotas do not Mailboxes Note that the sum of the quotas for individual Group Mailboxes may exceed 60 minutes reserve recording time for a e To free additional recording time for a Group Mailbox given Group Mailbox Quotas delete messages on any of the Group Mailboxes only limit the maximum l amount of recording time e To prevent this problem from occurring again reduce available for a Group quotas to add up to 60 minutes or less and make sure Mailbox that all Group Mailboxes have quotas enabled e Note that personal messages reside on the specific desksets and do therefore not impact Group Mailboxes recording time Unable to find a message on Group Mailboxes are Group Mailboxes are accessed by multiple users Group Mailbox anymore accessed by multiple users Messages can be marked as old or deleted by other users The number of new Group Mailboxes are Group Mailboxes are accessed by multiple users messages changed accessed by multiple users Messages can be marked as old or deleted by other users Spontaneously Troubleshooting 312 gt Synapse User s Guide APPENDIXES Appendix A Soft Keys The Synapse Desksets and Cordless Handsets feature keys below the LCD screen The bottom of the LCD displays the appropriate label for each key as the function of the key changes Deskset Soft Keys Table 1
220. rd on and off 207 Moves to the next set of soft keys If this key appears there are more than eight soft keys available More 1 3 indicates that you are on page one of three Managing Held Calls Synapse User s Guide To manage held calls 12 30PM Thu Feb 23 2008 raham Bell 9 1 232 555 0176 0 01 I Transfer Graham Bell 9 1 232 555 0176 0 01 To retrieve held call press key next to S icon EUGI Figure 275 Call Held Call Management 1 When you are on an active call as shown in Figure 274 press HOLD The Held Call Appearance icon Sa appears next to the highlighted call as shown in Figure 275 If a call has been on hold for longer than three minutes the Deskset reminds you with a brief ring every 30 seconds 2 To take the call off hold you must highlight the call and press SELECT or press the associated Call Appearance key NOTE Lifting the corded handset or pressing SPEAKER or HEADSET takes you off hook on an Idle line it does not take the highlighted call off of hold To do this with the Cordless Handset see Handset Managing Held Calls on page 224 208 Synapse User s Guide Transferring a Call Overview You can transfer an active or a held call The transfer recipient does not have to talk to you before receiving the transferred call If you do not talk to the transfer recipient before transferring the call you are making an unsup
221. re 129 Enter Password Sy Nea amp 1 13 Y Graham Bell 232 555 0176 Jan 10 12 03pm 02 10 EXT CO an N Figure 130 Voicemail Message Accessing Items in Lists 1 From the Idle screen press HES If necessary use the dial pad to enter your user password if you have created one Press SELECT as shown in Figure 129 Once you have entered your password you do not have to enter it again while you are NOTE reviewing messages However if you exit the messages or go to another feature you must enter your password again to access the Message Review screen The Voicemail Message Review screen displays as shown in Figure 130 2 Press the A or W Navigation key until the desired entry is visible For more information about this feature see Reviewing Voicemail records on page 161 To do this with the Deskset see To access an entry from Voicemail on page 105 You cannot use the Cordless Handset to access messages in Group Mailboxes See Nore Personal Message Playback on page 144 118 Synapse User s Guide Handset Accessing the Directory To access a Directory entry Wee 4 KEP j 1 Press DIR as shown in Figure 131 The Directory screen displays as shown in Figure 132 2 Press the A or W Navigation key to scroll to the desired entry Fa CPEF te Fd i i OR Press a Dial Pad key as shown in Deskset Dial Pad Entry on page 28 to reach the f
222. re 291 Press the A or 7 Navigation key to highlight the desired entry Press gauged to retrieve the parked call The Active Call screen displays as shown in Figure 292 12 30PM Thu Feb 23 2008 raham Bell 9 1 232 555 0176 0 01 I A Figure 292 Call Retrieved 215 Synapse User s Guide Handset Call Management Using the Cordless Handset You can also manage calls with the optional SB67040 Cordless Handset using the following functions m Handset Call Deck on page 218 m Handset Transferring on page 219 m Handset Conferencing on page 221 12 30p Feb 23 Graham Bell 232 555 0176 m Handset Managing Held Calls on page 224 Handset Held Call Options on page 226 m Handset Parking a Call on page 227 03 00 ON HOLD m Handset Using a Corded Headset on page 229 Call Management 216 Synapse User s Guide Handset Active Call Screens The Handset Call Management functions begin with one or more active calls as shown in Figure 293 12 30p Feb 23 NEXT CALLY it ABC Accountants 9 503 555 0194 9 1 250 555 0123 00 12 ON A CALLE 00 01 ON A CALLE Figure 293 Active Call Screens Call Management 217 Synapse User s Guide Handset Call Deck The Call Deck is the list of active held parked and ringing calls Because the screen is too small to easily display multiple calls at the same time the Handset
223. re forwarded the calls cannot be answered at the Deskset Call Forward No Answer can only be set by the system administrator The Call Forward All setting on a Deskset overrides the System Administrator s Call Forward NA Setting for that Deskset Use the Call Forward All screen as shown in Figure 59 on page 76 to set the Call Forward destination To turn Call Forward All on or off press REIES when the telephone is idle When activated the s indicator appears in the upper right corner of the display Call Forward All overrides the Call Forward No Answer setting established in Admin Settings on page 93 You can also set the Call Forward All feature in the WebUI See Basic Settings on page 57 Settings 5 Synapse User s Guide To determine the Call Forward settings Call Forward All Fi 1 Press MENU then 2 and then 2 to display the Call Forward All menu shown in Figure 59 Call Fwd All Target ERAI to Mailbox Ema tr eee a 2 Press the lt 4 or gt Navigation key to select one of the following destinations DHTH as described in Call Fwd All Mailbox on page 77 KIRSI as described in Call Fwd All Extension on page 78 U t highlight j boo g jf p rk 7 de a rane i kaid as described in Call Fwd All Outside Phone Number on page 79 Figure 59 Call Forward All Settings 6 Call Fwd All Mailbox Synapse User s Guide Forwarding all calls
224. reen press CALL LOG to display the screen shown in Figure 110 Graham Bell m You can view the Call Log details screen shown in Figure 111 4 232 555 0176 Mary Williams NEW 9 59a Press WALAI then WHG then Eracles to display the Call Log Details ON et NEW 8 12 31p screen shown in Figure 111 604 555 0153 NEW 4 23p 250 555 0127 Jan 27 525 555 0142 8 Jan 22 Press 4 or for dialing options Call Log entries may not be in the proper format for dialing In some areas you need to remove the area code or add or remove a 1 Press the lt or gt Navigation key to step through the dialing options Delete More information about this feature appears in Call Log on page 166 Figure 110 Call Log List 2 Press CANCEL to exit the Call Log Graham Bell NEW Q A 9 is automatically prefixed to the digit string before the number is dialed out EZEN as NOTE 3 23pm To do this with the Cordless Handset see To access the Call Log list on page 121 Wed Feb 14 2008 Msg Length 1 34 Press or for dialing options Delete Figure 111 Call Log Details Accessing Items in Lists 107 Synapse User s Guide The Extension List You can access the Extension list illustrated in Figure 112 from Idle Live Dialing Transfer and Conference Setup modes Highlighted extension number First and last name if available yawns position total number of Douglas Lew is extensions Edgar Williams 50 5
225. reintroducing a Gateway and this is the only Gateway If you are reintroducing a Gateway or ATA and there are other Gateways that are synchronized this step is not NOTE Necessary Log in as administrator using the Gateway or ATA IP Address shown on the Gateway or ATA display Click Device Management then Back up Restore then System Settings in the navigation menu at left Click Back up System Settings and save the file to a specified location on your computer You will need to locate and retrieve this file later so make sure you remember where you saved it The file name will be in the format backup _system_ year month day _ time cfg If you back up the system less than one minute after creating another back up you may overwrite the earlier file The system backup also saves ATA setup information 3 Disconnect the Gateway or ATA from the network by unplugging the Ethernet cable from the Ethernet port located on the front of the Gateway Troubleshooting 246 Synapse User s Guide To reintroduce a Gateway or ATA into the system Continued 4 Complete a factory reset to restore factory values Insert a pen or the end of a paper clip into the reset switch located on the front of the Gateway and ATA and hold it for more than five seconds until the LCD displays Restoring to factory defaults 5 Reconnect the Gateway or ATA to the network and ensure that it synchronizes with the other devices 6 If you are reintr
226. rk the currently highlighted message as new as shown in Press for next orai for previous Quick y message Dial Figure 196 Figure 195 Message List Unmarked Entry Messages v DE Graham Bell tT 10 17a 232 555 0176 Feb 23 Private ts 8 05a Mary Williams I Feb 14 Press for next orai for previous Quick y message Dial Figure 196 Message List Marked Entry Voicemail 152 Synapse User s Guide ATA Accessing Group Mailboxes If your system administrator gave you access to at least one Group Mailbox you can access Group Mailbox messages These Group Mailboxes provide general delivery of voicemail messages to a group within an organization Only subscribers can access these Voicemail messages To play a Group Mailbox message 1 Press MESSAGES to view the entire Message list as shown in Figure 197 or New Messages to view only new messages Messages 1 New 6 Old Personal 1 New 12 Old Sales 2 Press the 7 or 4 Navigation key to highlight a Group Mailbox and press SELECT The Group Mailbox Instructions screen displays as shown in Figure 198 and the voice prompts begin You will be instructed to enter 1 for new messages and 2 for old messages Press oral to move highlight then Quick y press SELECT Dial The screen lists the playback options for the Group Mailbox These options can be used once a messages is playing Figure 197 Group Mailboxes 1
227. rrent document 5 Bookmarks O All PDF Documents in 0O Arrange Windows Synapse User s Guide ee La Contents e What word or phrase would you like to search For cease Ad Oo be Read er Fi n d Ct rl F PREF ACE Blo Enter words or phrases that you E Whole words only E Web Interface This user s guide provides instructions for u gh the Quick Start E Settings Guides include information on using the de want to fi nd in th is docu ment ore complete Accessing Items in Lists information on feature usage eB My Documents _ Case Sensitive E Include Bookmarks C Include Comments HE E Directory Before using this AT amp T product please read Appendix D Important Safety Instructions on page 245 of this guide Please E voicemail thoroughly read this user s guide for all the feature operations and troubleshooting information necessary to install and operate E call Log your new AT amp T product E Outgoing Calls For customer service or product information contact the person who installed your system If your installer is H amp amp amp amp E Incoming Calls unavailable visit our web site at www telephones att com smb or call 1 888 916 2007 in Canada E call Management dial 1 888 883 2474 G E E Deskset Handset Interaction This electronic document must be viewed using Adobe Reader 9 2 or newer You can download the reader fre
228. rstName This action only works during the current session The sort order reverts to listing the names by first name when you log in the next time When you change the Directory sort order on the Deskset using the Witu and Rei soft keys the sort order remains until you change it again NOTE To delete Directory entries a Click the check box to the left of each entry b Click Delete Selected Entries All of the selected entries are removed Synapse User s Guide Quick Dial Keys To add or edit Quick Dial entries Quick Dial Keys for Extension 201 For outside phone numbers enter a 9 first Name Number Charlie Johnson 918888832445 Mary Williams 916887227702 Richard 913055550134 Linda 1917325557318 Figure 42 Add Edit Quick Dial Keys Web Interface 63 Click Quick Dial Keys in the Navigation Menu at the left side of the screen to display the screen shown in Figure 42 Enter up to six names and extensions or telephone numbers in the spaces provided To edit or delete an entry type over the entry To save the entries click _Apply To reject the changes click Cancel Press the key to the right of the 2 label on the Deskset as shown in Figure 43 to verify that the entries have been added or edited Figure 43 Quick Dial Access a Synapse User s Guide Help To access W
229. rview in the Synapse Administrator s Guide at www telephones att com synapseguides for background and for configuration instructions Verify your paging equipment configuration Check to see if the OHP system has settings that need to be adjusted to work with Synapse Troubleshooting 299 gt Synapse User s Guide Symptom Probable Cause Corrective Action Single zone OHP on FXS is There may be a problem with sm Verify the connection between the FXS port and your OHP not working the connection between the system FXS port and the OHP system See ATA Overhead Paging Overview in the Synapse Administrator s Guide at www telephones att com synapseguides for background and for configuration instructions Verify that your paging equipment is connected to FXS 1 or FXS 2 If not connect it or change the OHP configuration in the WebUI if your OHP equipment is intended to be connected to the AUX OUT jack Verify the OHP configuration a As administrator log into the WebUI b Click System Settings gt Overhead Paging c Verify that Paging is set to Enable d Verify that the Paging System Type is set to Single Zone e Verify that Select Paging Port is set to FXS 1 or FXS 2 and that your OHP system is physically plugged into the FXS port with the same number f Click Apply Troubleshooting 300 Symptom Synapse User s Guide Probable Cause Corrective Action
230. rystal Display LCD a Provides controls and i 1 illuminates when there are new information for using the mi vE T Deskset ii H 12 30PM Thu Feb 23 2005 W Mary Williams 9 888 722 7702 Al A Call Appearance Five keys that access active calls and held calls To retnewe held call press kew next to T icon Quick Dial a B E E o Provides easy access to Soft Keys a _e_ er frequently dialed numbers Four keys that produce ue different actions depending on amp 5 NIA Cor A N Navigation the LCD labels i T et NF NS a O Moves the cursor up down PA Cub Cwky oA left right on the display Corded Handset lt a Hard Keys Fixed function keys Figure 4 Deskset Layout Overview 19 Synapse User s Guide Deskset Idle Screen Figure 5 identifies the basic elements and describes the call functions displayed on the Idle screen The Idle screen displays when the system is first turned on and when there is no call activity The display is backlit when you are using it but the backlight turns off 30 seconds after the most recent button press Navigation Arrows Appear when pressing the A and 7 arrows Date on the Navigation key will move the highlight Visible on the Idle and Call Appearance screens 12 30PM Thu Feb 23 2008 W lt j Status Messages Extension Number and Name Status indicators appear in this The extension number and name EXT 249 space appear in the Idle screen John Smith
231. s EXIT when you are done Figure 173 Group Mailbox Instructions Voicemail 143 Synapse User s Guide Personal Message Playback You can play either a single message or all of the Voicemail messages in your Personal Mailbox To play a single new Personal Message 1 Open your new Personal Messages list as shown in Figure 174 New Messages xa 1 2 BS Graham Bell ee See Voicemail Messages on page 142 for a full description of the Voicemail 4232 555 0176__ screen elements Private 2 Highlight the desired message using the 4 or 7 Navigation key and press D The NEW tag as shown in Figure 175 appears on messages that are being Press F for next or a for previous j message played for the first time You have the following options during message playback m Press to pause message playback Figure 174 New Messages m Press BEGGES to delete the message If there are more messages the next Messages Be message is highlighted Graham Bell NEW m Press or to jump back or forward in 8 second increments oe m Press the 7 or Navigation key to skip to the previous or next message 17a Duration 0 24 Time Remaining 0 14 Press CANCEL to cancel playback and leave the highlight on the last played O eee Press F for next or al for previous To do this with the Cordless Handset see Handset Retrieving Personal Voicemail a on page 160 Figure 175 Message Playback
232. s shown in Figure 140 Q Similar menus display when you press OPTIONS during an active or held call NOTE 2 Press 1 to display the Redial screen as shown in Figure 141 m Press the A or 7 Navigation key to cycle through the Redial entries m Press SELECT or PHONE to dial out the selected highlighted number in the Redial list If you are accessing the Redial list from Idle mode pressing SPEAKER also dials out the selected number 3 Press WZI to return to the previous mode To do this with the Deskset see To access a Redial entry on page 113 125 Synapse User s Guide To delete entries from the Redial list 1 From the Idle screen press OPTIONS The menu shown in Figure 142 displays Q Similar menus display when you press OPTIONS during an active or held call 2 Page All NOTE 3 Parked Calls 4 Extension List 2 Press 1 to display the Redial screen as shown in Figure 143 i ai m Press the A or 7 Navigation key to cycle through the Redial entries Figure 142 Options Menu m Press to delete the selected entry REDIAL To delete all entries press OPTIONS The Redial Options menu displays as shown in Mary Williams Figure 144 9 1 888 722 7702 WEN a 8 55a Wanda Peters 8 23a O Press to delete all Redial entries Graham Bell May 22 e Press 1 or SELECT to display the Delete All Confirmation screen RPENIAI r 2 r OPTIONS AF 1 Delete All O Press WE to return to the Redi
233. s to view web sites Identifies information predominately about an optional Synapse device See Overview on page 16 Example of a Note Example of a Caution Preface 14 Synapse User s Guide Deskset and Optional Cordless Handset Menu Navigation To access items in the menus you can either use the Navigation key to highlight the function and press SELECT or press a numeric key on the dial pad The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function Additional Documentation Downloadable copies of all Synapse documents including user s and administrator s guides installation instructions and quick start guides are available at www telephones att com synapseguides Preface 15 Overview Synapse User s Guide OVERVIEW The Synapse Business Phone System from AT amp T is for businesses that need up to 50 extensions This system is scalable from 1 to 16 outside lines so as your business grows your phone system can too The Synapse Business Phone System provides simplicity without sacrifice it s simple to install manage and use without sacrificing any of the features you need and expect from a business telephone system Each system needs a person to perform system administration functions such as setting up and modifying system configurations This system administrator can be an employee or your telephone equipment provider Someone may als
234. s two or more other electronic devices to each other allowing them to communicate scroll Causes the screen display to move up down or across the screen single zone paging Paging to a single set of overhead loudspeakers All speakers transmit the same announcement simultaneously soft key The Synapse Desksets and Cordless Handsets feature keys below the LCD screen The bottom of the LCD displays the appropriate label for each key as the function of the key changes standby time The amount of time that a Cordless Handset or Cordless Headset can sit idle out of its charger while still capable of operating normally static IP address An IP address that is manually assigned to a computer by a system administrator This type of addressing requires specific knowledge of the LAN station Another term for extension subnet subnetwork Typically a LAN served by one router subscriber A user who can access messages in a Group Mailbox supervised transfer Occurs when you communicate with the transfer recipient before completing a transferred call switch A network switch links electronic devices The switch processes and routes data flexibly allowing more data to be handled without error Glossary 333 Synapse User s Guide system administrator A person to perform functions such as setting up and modifying system configurations This system administrator can be an employee or your telephone equipment provider System Dir
235. sages at the bottom of each screen you can view more Help on the Deskset screen These are very brief descriptions of how to use some of the features To use the Deskset Help Press HELP to see a menu of features HELP F Press the A or 7 Navigation key to highlight the desired feature 2 Voicemail 3 Directory Press SELECT 4 Call Log and Redial List 5 Making a Call Press to exit the Help 6 Call management 7 Incoming Calls Use ora to scroll then press SELECT or press 1 8 Figure 15 Deskset Help Overview Synapse User s Guide Auto Attendant Information The Synapse telephone system features an Auto Attendant that allows a caller to be automatically transferred to a Synapse extension without the intervention of a receptionist The system features an interactive voice menu to guide callers to the desired extension You may want to give your extension number to frequent callers so they can easily get through to your extension when the Auto Attendant answers their calls When the Auto Attendant is disabled all outside calls go to the system operator Caller Options Until callers get through to a live person they can press O at any time to redirect their call to the system operator When a caller is redirected to Voicemail the caller has the option to press 5 to skip the greeting Overview 31 Synapse User s Guide Handset SB67040 Cordless Handset Optional This optional Cordle
236. same Mailbox For configuration instructions see the Synapse Administrator s Guide at www telephones att com synapseguides Overview 53 Synapse User s Guide WEB INTERFACE Use an Internet browser to access the Web User Interface WebUI that resides on all the Synapse Gateways and Desksets Use the WebUI to configure certain system features To save WebUI changes click Apply If you type an invalid value into one of the fields on the web page clicking Apply does not save the page An error message displays at the top of the page The field with the incorrect value is highlighted NOTE Gori Wy Lasi Mame L Air ir m Accessing the Web User Interface WebUI on page 55 m Basic Settings on page 57 m Extension Directory on page 59 Quick Dial Keys on page 63 m Help on page 64 Web Interface 54 Synapse User s Guide Accessing the Web User Interface WebUI To access the WebuUI Deskset Information F Model No SB67030 Status Synchronized aoi ae 1 3 P Ho sae No Se Boot Ver 2 5 3 P Firmw are Ver v1 5 9 Use or al to scroll Press Exit when Quick y Figure 31 Deskset Information E Login Microsoft Internet Explorer File Edit View Favorites Tools Help qa Back x ft Gi Search Address Figure 32 Browser IP Address Web Interface Press MENU Press 4 to display the Deskset Information Find you
237. seconds Battery getting low Key beep 1 short beep When the Headset ON OFF key is pressed to start or end a call ON OFF light status On Headset is registered to the Deskset and is charging in the Headset charger Flashes quickly There is an incoming call Flashes three times followed by The battery level is very low a pause then repeats this cycle three more times and then shuts down Flashes twice in orange and blue The Headset is not registered every five seconds Flashes every 20 seconds The battery is low and needs to be charged in the Headset charger Flashes every three seconds The Headset is in use Overview 52 Synapse User s Guide ATA Analog Terminal Adapter ATA Optional The optional ATA shown in Figure 30 allows the integration of the following non Synapse devices The ATA must be set up and configured by your system administrator Analog telephones including conference phones Users can make and receive calls on these analog telephones but some features such as call forward and call transfer are not supported m A fax machine to share your general telephone lines instead of using a dedicated fax line m Overhead Paging OHP equipment Connect single or multi zone OHP systems Figure 30 Analog Terminal Adapter ATA A source for Music On Hold MoH Connect an audio source for MOH The ATA also provides Group Mailboxes to allow different people to access the
238. seosressessesseesressessee 116 Handset Accessing and Managing Items in Lists with the Cordless HandSe tau cssssssssecsssssssscsessecsessecsessecsesssesesscsesscsesssssecsecsessecseenecses 117 Handset Accessing the Yokemail ai cccrcessm ater aiesnenaataneseeeieranenneiece ncaa ace EAE 118 UMS Atces mi e DIECO naseiani a OAN EGEE ENEA OENE 119 Hondseti Accesso Me Caul LOU er 121 Handset Cordless Handset Ertension snes cnc ere sso seek 122 Handset Accessmg an ah co 11s ses S 123 Handset Accessing The Guick Diol Lieb acmniinannaan 124 Handset Accessing the Redial List assanonireninn aiaia AA 125 Handset Searching the Directory or Extension Lists Using the Dial Pad ou scsssssessssssessssessscsessssesscsecscsecsecsecsessecscsecseeaes 127 Synapse User s Guide BN cea ate at cence katana cle ech cae cc erations le ea es elon nen peas Nicaea hana and ene AREA 128 E Wig a 61 co og N a Pr rene Snyhs PORNO EE ENT OEESOmTNOT eee SInmNIUTer ovttnirryTivE Se evn varinrert sine me Nene cr omrriomrrey ere trn srry Toe verve Gmety yr ieetrenny serrtemrreeatwenneren che ener ar 129 SOFT EO TR Y EIE E a E T NANTA O ENTENTO OOA 130 OnT A N Fe Oe LT ET T aa a ENEE AE OEN AAAA ENN EEE TAO AAE EOE EE 132 Sehra E Ra EEA RE a g g PAE O E ENEA A AA EN ANI E IA AN IAA OA N OAV A A E V AIEN AE EA A NN A O 133 Storing Directory Entries Tom the Cal Log Or Rear LoT suicasnsreniono AAEE 134 Dorun a ago a USt ETU ensnare EANO AAEE A OOOO IAO 139 EE nE g E
239. set Operation Table 7 TL7600 Cordless Headset Operation Function Description Operation Ringtone silencing Press MUTE FLasH to temporarily silence the ringtone in the Headset earpiece This silences the ringtone without disconnecting the call The next incoming call rings normally at the preset volume The Headset does not have an external ringer When you receive calls the Headset earpiece plays a ringtone NOTE Volume control While on a call press the VOLUME keys on the side of the Headset to adjust the listening volume Mute Press MUTE Frtasu to turn the Headset microphone on or off When mute is on there is a short beep every 10 or 15 seconds until mute is turned off The SB67030 Deskset does not support the flash feature The MUTE button on the Deskset does not mute the Cordless Headset NOTE Answering a call Press ON orr on the Headset Ending a call Press oN OFF on the Headset Auto off A call ends automatically when you put the Headset in the charger Overview 51 Synapse User s Guide Table 7 TL7600 Cordless Headset Operation Continued Function Description Operation Alert tones Three short beeps VOLUME keys are pressed when the volume is already at its highest or lowest setting The Headset is not registered and the Headset ON OFF button was pressed m The Headset has gone out of range from the Deskset during a call Low battery warning 1 short beep every 20
240. set to Deskset aia iaireticeceresssiesrcerse eerie osionrcninomitiemniennnmenianies 41 Handset SB67030 Deskset SB67040 Cordless Handset COMpariSOn sesse sseseeesssssersssscessssreersscessssrerrssssetessseeresssustesssneeeessreresssneeersses 42 Handset Cordless Handset Battery at cite ceeieentesteccesteierce aw rctuiactersen aaa a A 44 Handset Cordless Handset Low Battery Notification soo0ss000000s0s0001osssseocoossssseseossssscorsssseerrossssseeeossssssetroosssesroosssssnerosssseerrssssssressss 45 Handset Cordless Fan set Power Siiil seorsim Aa 45 Handset Cordless Handset Link LOSS Notification eesosseoorosescooossssseecesssssceoosssseereosssnssceersssssereossssstressssssterssssssereossssssteossssseeessssssrrosssssseee 46 Handset Searching a List Using the Cordless Handset Dial Pad uc essssssssessecsessessessecsesssssessecssssecsessecsssssssecsecsecsecseeseessenseses 4T Handset DoF ad ENN cera a a i 48 Headset TL7600 Cordless Headset CON itinerant linc eid ie ivanell eames 49 Headset Cordless Headset Description icici ccestictecasies eesecctsstisin ies arccecntvererrdneraeaeenieeitieenutlsin ah adeenmenncieaoaneni 50 Headset Cordes Headset Opero Ol eronsa TEA TAT TAAR 51 LATA Analog Terminal AUapier ATA OPTION kiona ENE 53 Web Interface 0000000000000000000sesecsesecsesecsesecsesesecsecscsessesesecsesessesesecsecsesesecsesecsecsesesecscsecseseseesessosesecsscssesesecseseseeses 54
241. shooting 288 Synapse User s Guide Symptom Probable Cause Corrective Action MoH is not playing and If the MoH not properly configured m Verify that the audio source is playing and not muted AUX IN LED right of the ATA LCD screen is GREEN Set the MOH output volume level by adjusting the playback volume of the music source device connected to the ATA You may need to set the volume near the maximum Some MOH sources without volume controls such as those with audio out jacks are usually very loud and might be too loud Synapse limits the volume of the sound delivered to the phone line Because of this there may be audio clipping missing sounds for some sources Some forms of music do not play well over a telephone line Verify that the audio source meets the electrical specifications for ATA AUX IN See Appendix B Technical Specifications on page 317 Verify that Hold Announcement is not playing a silent message See Hold Settings and ATA Music on Hold MoH in the Synapse Administrator s Guide at www telephones att com synapseguides to play the recorded hold announcement Troubleshooting 289 Symptom Synapse User s Guide Probable Cause Corrective Action MoH audio is too quiet fluctuating or dropping out Troubleshooting The volume on the audio source is too low or too high If the volume is too high overdriving the audio components m
242. shown in Figure 296 Graham Bell Transfer To 2 Press to display the Extension list as shown in 203 Figure 297 Press XFER to 3 Press the A or 7 Navigation key to scroll through the COMPIE Extension list entries Figure 296 Transfer To 4 Press SELECT SPEAKER or PHONE to select an Extension Figure 298 Transfer number as a transfer destination Confirmed EXTENSION The screen shown in Figure 298 displays Amy Lee 203 y 5 Press G to complete the transfer Douglas Lewis Edgar Williams Gary Keys NOTE You can press E before the extension picks up unsupervised transfer or after the extension picks up Supervised transfer The Transfer action can be canceled by pressing Yaa The call remains on hold Figure 297 Extension List Call Management 219 Synapse User s Guide Handset Transferring to an Outside Number To transfer an active or held call to an outside number with the Cordless Handset From either an active or held call press EGY An active call is placed on hold and the Graham Bell Handset displays the screen shown in Figure 299 To transfer a call to an outside number dial the number directly or access the outside number through the Call Log Redial list Directory or Quick Dial Q For outside phone numbers in Voicemail and CID lists Synapse dials a 9 and then dials the number in the display Therefore numbers that need editing adding a preceding 1 or a country code or rem
243. ss Handset shown in Figure 16 supports most functions of the Deskset including hands free speakerphone once it is registered to your Deskset Use your AT amp T SB67030 Deskset to register your Cordless Handset See To register the SB67040 Cordless Handset on page 87 Figure 16 SB67040 Cordless Handset Overview 32 Synapse User s Guide Handset Cordless Handset Description Figure 17 and Figure 18 on page 34 illustrate and describe the Handset keys and the corded headset jack Soft Keys Labels in the display change according to the current task PHONE Starts or answers a call Headset Jack on side Lift the rubber flap to insert an optional 2 5 mm corded headset into the jack OPTIONS Accesses options depending on the current mode MUTE QUICK Mutes the Handset microphone while on an active or conference call Pressing and holding accesses Quick Dial numbers SPEAKER Starts or answers a call in Idle mode During a call toggles audio to and from speakerphone Overview EXT 49 John Smith Belt Clip Attaches here OFF Ends current call VOLUME on side Figure 17 Handset Key Functions 33 Decreases and increases the ringer or incoming voice volume Dial Pad 0 9 Dials performs shortcuts or accesses areas in a list DIR Accesses the Directory HOLD Places active call on hold Overview Synapse User s Guide SELECT Selects an op
244. ss SELECT Use or a to scroll or use dial pad Quick y Press for quick search Dial eam to remove the currently highlighted extension from the list e Press to record an introductory message See To record an Figure 183 Extension List introductory message on page 149 Forward Message The Message Forwarded screen shown in Forward message to Figure 185 displays The forwarded message ACU a displays in the recipient s Messages list To do this with the Cordless Handset see Handset Managing Personal Voicemail on Press Send to forward the message to page 163 llisted extension s Press for next or ai for previous message Figure 184 Message Destination DelMsg Figure 185 Message Forwarded Voicemail 148 Synapse User s Guide Recording an Introductory Message You have the option of recording an introduction to send with a forwarded message To record an introductory message Voicemail Forward Message 1 Message Introduction 2 3 4 Press Record to create a short dess than 30 seconds introduction Record Figure 186 Forward Message Introduction 5 Forward Message Message Introduction RECORDING 6 Duration 0 06s eee Press Stop when you are finished recording top Figure 187 Forward Message Introduction Recording Display the Forward Message screen by performing steps 1 through 5 of To forward a personal
245. stacks them like a deck of cards in order of priority The top of the display no longer displays the date and time Instead the phrase Next Call displays Review calls by pressing the 4 or 7 Navigation key The Call Deck loops after reaching the last call in the deck press the Navigation key again to return to the beginning The order of priority is NEXT CALL 8 Graham Bell 9 1 250 555 0123 a Incoming calls Always on top b Active calls On top as shown in Figure 294 except when there is an incoming call 02 01 ON A CALL c Ignored calls When you have received multiple incoming calls and have pressed during an incoming call Figure 294 Active Call d Held calls As shown in Figure 295 with Incoming Call The Z and ka icons at the top of the display indicate that you can press the A or 7 Navigation key to step through the Call Deck amp NEXT CALLY Graham Bell If you navigate away from a current active call but are still in the Call Deck you switch back to the 232 555 0176 active call after 10 seconds of inactivity 03 00 ON HOLD es UNHOLD Figure 295 Held Call Call Management 218 Synapse User s Guide Handset Transferring As with the Deskset you can transfer an active or held call with the Cordless Handset Handset Transferring to an Extension To transfer an active or held call to an extension with the Cordless Handset 1 Press EGEGY The Handset displays the screen
246. t The Quick Dial list shown in Figure 115 provides up to six entries for frequently called numbers and is available in all modes The Quick Dial entries are not associated with the Directory To access and dial Quick Dial entries ey py y p 1 Press and hold mute QUICK as shown in Figure 138 for at least two seconds D a h The Quick Dial entries display as shown in Figure 139 ach a F J 2 Press the number next to the name or press the 4 or lt 7 Navigation keys to highlight the entry to call _ 3 Press SELECT PHONE or SPEAKER to dial out the selected entry The screen displays the number you hear a dial tone and the number is automatically Figure 138 mute QUICK dialed 4 Press to return to the previous mode QUICK a 16 Y 1 Kate To do this with the Deskset see To access and dial Quick Dial entries on page 110 Figure 139 Quick Dial Entries Accessing Items in Lists 124 Synapse User s Guide Handset Accessing the Redial List The last 20 phone numbers that you dialed are recorded in the Redial list To access and dial a Redial entry 1 Redial 2 Page All 3 Parked Calls 4 Extension List Figure 140 Options Menu REDIAL Mary Williams 9 1 888 722 7702 May 23 8 55a Wanda Peters 8 23a Graham Bell May 22 Figure 141 Redial List Accessing Items in Lists 1 From the Idle screen press OPTIONS The menu displays a
247. t Contact the installer the subnets may not be set up to communicate Use the network IP address assigned through DHCP or manually in the address bar of the browser Symptom Synapse User s Guide Probable Cause Corrective Action WebUl reverts to Log in page after clicking a navigation link Changes made to System Configuration from WebUl are not saved An extension number was not changed correctly Outside caller cannot find extension in Company Directory The browser is not checking for newer version of pages More than one person is using the WebUI to change System Configuration at the same time That extension may have been on a call while the extension number was changed in the WebUl or someone tried to change the extension number to a number that was already being used The user for that Deskset has not recorded a Personal Name A first and last name have not been entered into the Ensure that your Internet browser is working normally It may not be automatically caching pages For example in Internet Explorer 6 click Tools gt Internet Options Then under Temporary Internet files click Settings Under Check for newer versions of stored pages select Automatically Make sure only one person logs on as the administrator at a time Change the extension number again Make sure no one is using that extension while you are changing its settings Make sure that new extension n
248. t Use your AT amp T SB67030 Deskset to register your Cordless Headset See To register the TL7600 Cordless Headset on page 89 Figure 28 Optional TL7600 Cordless Headset Overview 49 Synapse User s Guide Headset Cordless Headset Description The registration process described in the manual that comes with the Cordless Headset is not appropriate for the SB67030 Deskset which has a different process The correct process is described in To register the TL7600 Cordless NOTE Headset on page 89 ON OFF Press to make and or answer a call and to end a call The light is on when the Headset is charging in the Headset charger The light flashes slowly when you are on a call and flashes quickly when there is an incoming call NOTE To answer a call while you are already on a call press ON orr The first call is dropped Press ON off to answer the next call Overview Earpiece Figure 29 TL7600 Cordless Headset Features 50 VOLUME Press the volume key on the side of the Headset to adjust the listening volume when on a call MUTE FLASH Press to mute the microphone during a call The Headset beeps every 10 or 15 seconds while you are on hold Press to mute the ringtone in the earpiece when there is an incoming call FLASH is inoperative with the SB67030 Deskset Battery Cover Open to install or replace the battery Synapse User s Guide Headset Cordless Head
249. t arrows indicate Current Call Log entry number dialing options available __ Graham Bell total number of entries 4 232 555 0176 P 50 50 maximum Mary Williams x Unknow n Caller Time and date of highlighted call NEW B04 9090 04 0 entry Indicates call was not answered 250 955 0127 and has not been reviewed 925 999 0142 Voicemail message available for Press or for dialing options i playback Exclamation mark indicates message is new PlayMsg Table 13 Call Log Soft keys Description Description Description Ee Plays message Only PESA Deletes the Dials the Moves to the next set present when there is a highlighted entry highlighted of soft keys If this message recorded entry key appears there are more than eight Stores number in your Deletes all Marks all new soft keys available Personal list entries calls as old More 1 3 indicates that you are on page BZA shows you more details one of three The Voicemail message icon appears in call entries where the caller left a message The icon remains until you delete the message Entries not highlighted display the time for calls received on the current day Calls before the current day display the date a Call Log 167 Synapse User s Guide Managing Missed Calls All incoming calls are recorded in the Call Log unless Call Forward is on Unanswered calls that have not been reviewed are considered new To v
250. tailed Site Information to check system status The table will show you which devices are currently connected to the system Troubleshooting 248 Synapse User s Guide General Troubleshooting For more information about the corrective actions recommended in this troubleshooting section see the Synapse Administrator s Guide at www telephones att com synapseguides Symptom Probable Cause Corrective Action Unable to access the WebUl Log in page from computer Troubleshooting The computer is not connected to the same subnet network as the Deskset and the subnets are not set up to communicate The local address rather than the network IP address was used in the address line of the browser 249 Verify the IP address You must correctly enter the IP address of your Deskset into your Internet browser s address bar At the Deskset press MENU gt 4 to see the I P address displayed in the third line of the information Ensure that there is an Ethernet cable attached to Network port on the Deskset and to the LAN If a PC at the same workstation is sharing the LAN connection attach an Ethernet cable to your computer s Ethernet port and to the PC port on the back of the Deskset Confirm that your computer and your Deskset are on the Same subnet so that they can talk to each other Check that the first three sections of each IP address are the same If they are not they may not be connected to the same subne
251. telephone number cannot be accessed through to indicate this is an outside call For example the Gateway 9 1 555 0123 f you see All Phone Lines Busy on the Deskset screen try again later because all outside lines may be in use m Ensure that a Gateway is connected to the network and that it resides on the same subnet as the Deskset Deskset does not receive Incoming call notifications m Ensure that the Ethernet cable is securely plugged into incoming calls have been suppressed or are the network port beneath your Deskset and that the other unable to reach the Deskset end is plugged into your office LAN Verify that Do Not Disturb is off Make sure that DND is not in the top right corner of the Deskset display Turn this feature off by using the Deskset Idle screen soft keys Verify that Call Forward All is off Make sure that ENEs is not in the top right corner of the Deskset display Turn this feature off by using the Deskset Idle screen soft keys If the Deskset does not ring on an incoming call press the VOL key to increase ringer volume Incoming calls may be directed to a Ring Group that you are not part of Excessive echo heard at the The automatic line m There may be non system equipment connected in Deskset on outside calls calibration did not run parallel to the telephone line See To resolve audio echo properly issues on page 241 Troubleshooting 265 a 4 Symptom Synapse User s
252. tely Voicemail greeting setup 1 To set up the Voicemail greeting access the system and 2 Begin recording after the tone press 8 As illustrated in the flow diagram in Figure 201 you have the following options 3 To end the recording press 5 e To record a primary greeting press 1 Select one of the following options e To record an alternate greeting press 2 e To review the recording press 1 e To cycle through the greetings to choose the one e To record over the greeting press 3 you want callers to hear press 7 e To accept the greeting press 9 End Accept Recordi Greeting Record Greeting Voicemail Record Alternate Re Record Greeting Figure 201 Remote Voicemail Greeting Setup Voicemail 157 Synapse User s Guide Handset Accessing Personal Voicemail with the Cordless Handset You can also access your personal Voicemail with the optional SB67040 Cordless Handset m Handset Voicemail Notification on page 159 m Handset Retrieving Personal Voicemail on page 160 m Handset Reviewing Voicemail Records on page 161 Handset Managing Personal Voicemail on page 163 Graham Bell 232 555 0176 Jan 10 12 03pm Voicemail 158 Synapse User s Guide Handset Voicemail Notification Unanswered incoming calls are handled according to the Call Forward No Answer setting The default setting is to send the calls to personal Voicemail
253. the Cordless Handset You can also access the Directory with the optional SB67040 Cordless Handset All instructions start from the Idle screen m To access a Directory entry on page 138 m To select the Directory list you see on page 139 ABC Account 9 503 555 0194 Angela Martin Barry Crick Directory 137 Synapse User s Guide Handset Accessing the Directory To access a Directory entry LE H YA 1 Press DIR as shown in Figure 164 The Directory screen displays as shown in Figure 165 2 Press the A or W Navigation key to scroll to the desired entry r ii Y OR Press a Dial Pad key as shown in Handset Dial Pad Entry on page 48 to reach the first name in the alphabetical Directory whose first letter matches or is next in the Directory a ae after that letter Then press the A or 7 Navigation key to scroll to the desired entry Figure 164 DIR Key 3 Press to return to the previous mode To do this with the Deskset see Viewing Directory Entries on page 130 DIR ABC Account 9 503 555 0194 Amy Lee Angela Martin Barry Crick Figure 165 Directory Directory 138 Synapse User s Guide To select the Directory list you see Your Handset displays All lists the combination of your Personal list the System list and the DIR ae Sen ak Extension list when you press DIR However you can temporarily view and select from a ABC Accou
254. the Deskset is off hook Overview 39 Synapse User s Guide Handset Using the Cordless Handset Speakerphone When the speakerphone is active the SPEAKER hard key is lit In Idle or Dial mode this hard key behaves like PHONE except that audio is from the speakerphone To use the speakerphone To initiate a call press SPEAKER The key becomes lit you hear a dial tone and the screen shown in Figure 20 displays You can dial 12 30p Feb 23 fl Graham Bell 1 9 232 555 0176 To end a call press OFF Pressing SPEAKER does not hang up calls The key backlight goes out and the Idle screen shown in Figure 19 on page 35 displays 00 56 ON A CALL4 gt During an active call pressing SPEAKER switches audio between the Handset and the speakerphone Figure 20 Speakerphone Overview 40 Synapse User s Guide Handset Switching Between Deskset and Cordless Handset When you are on a call at a Deskset and you need to move away from the Deskset switch the call to the Cordless Handset Handset To switch a call from Deskset to Handset On the Handset press PHONE The Deskset in use notification screen shown in Figure 21 appears Press on the Handset Handset To switch a call from Handset to Deskset On the Deskset press the lit Call Appearance key or press SPEAKER Overview 41 12 30p Feb 23 Deskset in Use Press SWITCH to use this handset 0 New MSGs SWITCH Figure 21 Deskset In Use Syn
255. the Deskset settings when a user is at the workstation The System Administrator cam modify the call forward timing Symptom Synapse User s Guide Probable Cause Corrective Action You hear echoes distorted speech or static Prompt created for Auto Attendant menu or Hold Announcement not saved cannot record a Hold Announcement or an Auto Attendant prompt Troubleshooting At least one of the PSTN lines has DSL which is not properly filtered There is a non system set plugged into one of the telephone wall jacks The Gateway did not recognize a new PSTN line being plugged in so line calibration which allows the Gateway to adjust its performance depending on the phone lines characteristics did not occur You must hang up the extension before saving the recording Calls to the extension you want to use may be immediately forwarded 252 Make sure you have a DSL filter plugged in between each DSL line and the telephone wall jack You may need a higher quality DSL filter than you are using You can also try plugging in multiple DSL filters in sequence to decrease DSL interference Move the DSL line to the lowest priority line which is Line 4 on any Gateway Remove any parallel systems from the PSTN line connected through a splitter for example such as an analog phone fax machine or alarm system Confirm an Ethernet cable is plugged into the Deskset port marked T
256. the WebuUI The fax is not working and the FXS LED right of the ATA LCD screen that corresponds to the jack you are using for connecting the fax machine is flashing GREEN The fax machine is connected to the telephone line through the Synapse system and the FXS LED indications appear correct yet outgoing faxes fail Troubleshooting Synapse User s Guide Probable Cause The ATA recognizes that someone is attempting to send or receive a fax Check the fax machine settings The ring voltage is present and your FXS configuration is likely wrong Number dialed incorrectly Corrective Action 308 Verify the fax machine settings Click System Settings gt Fax Configuration Toggle the Fax Mode setting Click Apply Try again Remember to dial 9 to send faxes Symptom Synapse User s Guide Probable Cause Corrective Action Unable to receive incoming faxes Unable to make phone calls on the telephone that is part of my fax machine Troubleshooting Fax line not configured properly System limitation 309 As administrator log into the WebUl Click System Settings gt Fax Configuration Verify that Fax Line is set to the correct line Verify that the physical outside line on which incoming faxes are received is connected to the chosen Fax Line on the Gateway If not outgoing faxes will work but incoming faxes will be directed to the Auto Attendant instead of being d
257. the extension list Troubleshooting The Deskset was disconnected then reconnected after configuration changes were made to the system The Deskset has returned to the system after being deleted from the system The Deskset was configured on another network The same Deskset extension number already exists A Deskset from another system was connected to the current system The Deskset is not connected to the same subnet as the other Desksets 263 Refer to Reintroducing a Deskset Into the System on page 244 Refer to Reintroducing a Deskset Into the System on page 244 To save your local settings back up the Deskset Then reset the Deskset to factory defaults insert a pen or paper clip into the reset hole and press for at least five seconds Restore your settings after restarting Reset the Deskset to factory defaults without the network cable connected Reset the Deskset to factory defaults without the network cable connected Verify that the first two sections of the IP address the portion before the second dot match the IP addresses of the other Desksets or that the subnets are set up to communicate with each other Press MENU and then 4 at a Deskset to find the IP address If the other Desksets have been assigned static IP addresses you may have to assign your Deskset a static IP address to match the other Desksets a 4 Symptom Synapse User s Guide Probable Caus
258. the highlight Graham Bell Personal f 800 916 2007 moves to the entry with the next closest alphabetical match Heather Phillips 9 1 120 555 0139 lan Stevens 9 1 987 555 0147 John Lee 9 1 212 555 0142 John Smith 249 Karl Anders 210 Use F or sh to scroll or use dial pad for quick search Figure 128 Search Result Accessing Items in Lists 116 Synapse User s Guide Handset Accessing and Managing Items in Lists with the Cordless Handset You can also access the phone number lists with the optional SB67040 Cordless Handset All instructions start from the Idle screen The Cordless Handset provides access to the following lists Voicemail List See Handset Accessing the Voicemail List on page 118 Directory List See Handset Accessing the Directory on page 119 E Log Handset Accessing the Call Log on page 121 Graham Bell Call Log See I J Ing g pag 4232 555 0176 F l Extension List See Handset Cordless Handset Extension List on page 122 aneen UNKNOWN Jan 14 m Quick Dial List See Handset Accessing the Quick Dial List on page 124 Redial List See Handset Accessing the Redial List on page 125 Accessing Items in Lists 117 Synapse User s Guide Handset Accessing the Voicemail List To access a phone number from Voicemail ENTER PASSWORD Enter passw ord Press SELECT when done BCKSPC Figu
259. tion out of a menu or list lt Navigate Left Scrolls or cycles through list entries Performs backspace function Use during message playback to jump back eight seconds in message Adjusts display contrast level Navigate Down Scrolls through list entries Highlights new messages or new calls in Idle mode Use during message playback to play next numbered message Figure 18 Handset Key Functions 34 Liquid Crystal Display LCD Provides instructions and status information Navigate Up Scrolls through list entries Highlights new messages or new calls in Idle mode Use during message playback to play previously numbered message Navigate Right Scrolls or cycles through list entries Use during message playback to jump forward eight seconds in message Adjusts display contrast level Synapse User s Guide Handset Cordless Handset Liquid Crystal Display LCD The Idle screen shown in Figure 19 displays when the Handset screen is on with no active or held calls Time and Date ____ _ 12 30p Feb 23 lt l Status for Battery Do Not Disturb or Call Forward and Voicemail memory full Extension Number and Name gt EXT 249 The extension number and John Smith name for this Handset 2 Missed Calls Missed Calls Number of new missed calls New Messages ____m 5 New MSGs Press SELECT when Number of new messages highlighted to see the
260. tive call emits an abbreviated ringtone but the other device does not Handset Held Calls Both the Handset and Deskset display held calls The Deskset shows held calls in the Call Appearance screen The Handset displays the current held call with an option to cycle through the Call Deck see Call Management on page 206 using the A or lt 7 Navigation key When there are held calls either device can retrieve a held call The Handset goes into Power Save mode after a period of inactivity When it is in Power save mode the display is dark The held call information is not visible until you or an incoming call wakes up the Handset You can wake up the Handset by pressing any Handset key NOTE Deskset Handset Interaction 238 Synapse User s Guide Handset Clocks The Handset and the Deskset show the current date and time The clocks on each of the devices run independently and the system updates the real time frequently Because the clocks are independent there may be occasions when the time shown on each is slightly different Handset Status The Handset and the Deskset show the current DND and Call Forward All status They also show the same notifications for new calls and new messages This status is broadcast from the Deskset to the Cordless Handset as new events occur This ensures the Handset status remains the same as the Deskset status Deskset Handset Interaction 239 Synapse User s Guide TROUBLESH
261. to your Personal Mailbox is the default option To set Call Forward All target to a Mailbox Call Forward All Call Fwd All Targeth Metered to Mailbox BER KEE Use F Oram to move highlight Quick y Use or to cycle through options Dial Figure 60 Call Forward All Mailbox Settings 1 Press MENU then 2 and then 2 to display the Call Forward All menu shown in Figure 60 Press the lt or gt Navigation key to change the setting to RRAITA The default to Mailbox setting is k EME EmmE a which allows you to forward calls to your personal Voicemail ATA If your Synapse telephone system features an optional ATA device and your system administrator has set up Group Mailboxes you can choose a Group Mailbox instead of your Personal Mailbox These Group Mailboxes provide general delivery of voicemail messages to a group within an organization All users can forward calls to these Group Mailboxes but the system administrator may limit who can access the messages m Press the lt 7 Navigation key to move to the to Mailbox field Press the lt or gt Navigation key to select a Group Mailbox ccia to confirm the change The User Settings menu displays Cf Call Fwd All Extension Synapse User s Guide To set Call Forward All target to a desired extension Call Forward All Th Call Fwd All Target PERT to Ext Use F ora to move highlight Quick y Use or to cy
262. tside calls If it communicate with the cannot consult Deskset Troubleshooting on page 262 Deskset Confirm that your Handset is registered to your Deskset On the Handset press OPTIONS gt Settings gt Product ID and check that the bottom line reads Registered YES You might be out of range of the Deskset try moving closer If you see the Idle screen then the Handset is successfully communicating with the Deskset Handset does not receive The incoming call Ensure that the Deskset can receive incoming calls If it incoming calls notifications have been cannot consult Deskset Troubleshooting on page 262 suppressed Verify that Do Not Disturb is off Make sure that ajg uiert is not in the top right corner of the Handset display Turn this feature off by using the Deskset Idle screen soft keys Verify that Call Forward All is off Make sure that ENEAS is not in the top right corner of the Handset display Turn this feature off by using the Deskset Idle screen soft keys Troubleshooting 275 Synapse User s Guide Symptom Probable Cause Corrective Action Handset does not receive Incoming call notifications do Confirm that your Handset is registered to the Deskset At incoming calls Continued not reach the Handset the Deskset press MENU gt User Settings gt Cordless Settings If the Handset is registered the screen displays 1 Handset Registered At the Handset verif
263. ugged into and the WebUI must all match Troubleshooting 292 Synapse User s Guide Symptom Probable Cause Corrective Action Overhead paging OHP is The OHP may not be properly For OHP equipment connected to an FXS port verify not working Continued installed WebUI configuration a Connect a corded phone to the FXS port configured for paging b Verify that the phone rings when paged c Ifthe phone does not ring there is a problem with the WebUI configuration or the installation at the ATA d If the phone rings the configuration allows communication with the OHP verify your paging equipment O Does it have power O Is it turned on O Refer to your paging equipment documentation if there are still problems With multi zone paging no Multi zone paging does not m Page OHP zones separately from Desksets paging zone includes allow a combination of OHP Overhead Page equipment and Desksets within one paging zone Unable to make phone calls System limitation Once an FXS is configured for OHP it cannot be used for on the extension configured audio calls nor will it receive voice calls for the FXS OHP jack Troubleshooting 293 Synapse User s Guide Symptom Probable Cause Corrective Action Single Zone OHP Connected to AUX OUT Jack For OHP equipment connected to the AUX OUT jack this Troubleshooting refers to the ATA front panel AUX OUT LED This describes the behavior of these LE
264. umber A Deskset may have been unplugged since the Auto Attendant was set up Symptom Synapse User s Guide Probable Cause Corrective Action Unable to locate the Cordless Handset from the Deskset You are told to restore Deskset factory defaults The menu does not work The screen displays Synch Failed Troubleshooting The Cordless Handset s battery is dead or the Cordless Handset is out of range or not registered You deregistered the Cordless Handset on the Handset but the Deskset still indicates it is registered The Deskset needs to be reset There may be no power or the Deskset may need to be reset The Deskset synch failed when trying to connect to the system 212 Charge the Cordless Handset battery lf Eee does not appear on the Deskset Idle screen then the Cordless Handset is not registered Register the Handset at the Deskset Press MENU gt User Settings gt Cordless Settings gt Handset gt Register Deregister the Cordless Handset on the Deskset On the Deskset press MENU gt User Settings gt Cordless Settings If the Handset is registered the screen indicates 1 Handset Registered Press SELECT to deregister the Handset Reset the Deskset Insert a pen or paper clip into the reset hole and press for more than five seconds If the screen is blank verify that power is applied Reset the Deskset Insert a pen or paper clip into the reset hol
265. umber is not already being used Record a name at the Deskset Press MENU gt User Settings gt Name Recording to record a Personal Name to be played to callers The System Administrator must enter extension names Extension List Troubleshooting 250 Symptom Synapse User s Guide Probable Cause Corrective Action You hear static sudden silences gaps in speech or garbled speech Calls are dropped A call is forwarded or transferred to an outside telephone number and the call is disconnected Troubleshooting You may be experiencing network problems Restoring the Deskset settings while that extension is in use will cause all calls to be dropped Telephone line to telephone line call times have been restricted Calls that are forwarded or transferred to an outside phone number use two PSTN lines for the duration of the call To avoid tying up two PSTN lines these calls are on a timer 251 Your LAN administrator should ensure the following minimum guidelines are met e A switched network topology is recommended using standard 10 100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit s e The office network infrastructure should use Cat5 wiring Do not connect a network server PC to the PC port on the Deskset Make sure the network cable is solidly plugged in If you tug on the cable the plug should remain inserted Avoid updating software or restoring
266. umber of entries wJranamMm oe 50 50 maximum dialing options available 4 232 555 0176 gt NEW met I Mee eee lt al Date and time of highlighted call Indicates call was not answered and entry has not been reviewed Mary Wiliams 10 01a UNKNOWN Jan 14 Voicemail message available for playback Exclamation mark indicates message is new Figure 235 Call Log Functions The Voicemail message icon appears in call entries when the caller left a message Playing the message does not remove the icon from the Call Log entry Deleting the message removes the message and the Call Log entry Entries not highlighted display the time for calls received on the current day Calls before the current day display the date When dialing a Call Log number a 9 is automatically inserted before the number is dialed out NOTE Call Log 176 Synapse User s Guide Handset Managing Missed Calls The Handset records incoming call information in the Call Log and displays a notification on the Idle screen Unanswered calls that have not been reviewed are considered missed Once you review a call the new missed call count goes down by one If there are no new calls the Idle screen displays O Missed Calls To view missed calls To review the entire Call Log from Idle or Dial mode press WADI To see new calls only 2 30p Feb 2 aie press SELECT when Missed Calls is highlighted on the Idle screen as show
267. ure 303 Join Conference Figure 302 Dial Second Figure 304 Conference Call Confirmed Call Management 221 Synapse User s Guide Handset Placing a Conference Call on Hold To put a conference on hold with the Cordless Handset 2 30p Feb 23 Press HOLD or PHONE to place the conference on hold A screen similar to the one shown in Figure 305 displays If you press PHONE you hear a dial tone and are in the Live Dial mode Graham Bell 01 09 Mary Williams 00 03 The first and second calls are placed on hold but are able to communicate with each other Press to release the call from hold ON HOLD amp Figure 305 Conference on Hold Call Management 222 Synapse User s Guide Handset Ending a Conference Call To end a conference call with the Cordless Handset You have the following options 2 30p Feb 23 i Graham Bell 1 09 Mary Williams 0 03 ON A CALL LL Figure 306 Current Conference 1230n Eeh 23 _ DROP CALL i Graham Bell Mary Williams Figure 307 Drop Conference Call Call Management To hang up all calls press OFF To drop one call press from the conference screen shown in Figure 306 a Scroll through the list to the call you want to drop as shown in Figure 307 using the A or 7 Navigation key Press SELECT to drop the highlighted call from the conference and hang it up You return to an active call mode with the remaining call as shown in Figure 308 O
268. uring a power failure when used with an analog phone Ethernet A type of computer networking technology that connects devices via Local Area Networks LANs Extension Directory A private list of names and phone numbers available to only a single extension referred to as Personal list on the Deskset Extension list A list of names and extension numbers for the Synapse system telephones extension number The three digit number representing each individual Deskset factory default The original product settings flash memory Reprogrammable system storage used for storing software upgrades FWD ON WA An indicator in the top right corner of the Deskset display that appears when the Call Forward feature has been turned on This feature causes calls to that extension number to be automatically forwarded to another extension outside phone number or to Voicemail Glossary 329 a gt Synapse User s Guide FXO Foreign Exchange Office The gateway telephone signaling interface between the PSTN telephone lines and the LAN FXS station port A jack on the ATA for connecting non Synapse analog telephone equipment to the Synapse system G 711 A digital fax protocol gateway A network device equipped for interfacing with another network that uses different protocols greeting preset The voice message that plays to callers if the user has not recorded an outgoing message grounding An electrical ground connection that minimizes int
269. wn in Figure 125 Press WEME A Confirmation screen appears as shown in Figure 126 to confirm deletion Press CANCEL to exit the Redial list 115 Are you sure you want to delete all Redial entries Press Yes to delete all entries Press No to cancel Figure 126 Delete All Synapse User s Guide Searching the Directory or Extension Lists Using the Dial Pad Use the dial pad to get to the first entry that starts with any letter To search for a list entry on the Deskset 1 Select a list to search such as the Directory shown in Figure 127 Directory F 1 48 BS ABC Accountants Personal 2 Pressing a Dial Pad key causes the Deskset to search for an exact match or the cad closest match as follows Angela Martin 9 1 732 555 0118 rayon aoe m f you press 4 once the Deskset searches for names beginning with G David Carter 9 1 443 555 0125 Davis Caterer 9 1 317 555 0129 sani Roon oA P Get f you press 4 twice the Deskset searches for names beginning with H seal g to scroll or use dial pad for Quick y See Deskset Dial Pad Entry on page 28 for information on entering other Delete individual letters This searching function uses only the uppercase letters Figure 127 Directory List m When an exact match is found the highlight bar moves to that entry as shown in Figure 128 Directory Y BEC f you enter a letter and the Deskset cannot find an exact match
270. word set use the dial pad to enter your user password and press SELECT 1 New 6 Old Personal Once you have entered your password you do not have to enter it again while 1 New 12 Old Sales note Playing other messages However if you exit the messages or go to another telephone feature you will need to enter your password the next time you access the Messages feature ATA If you have access to at least one Group Mailbox and you select New Messages Press orl to move highlight then Quick press SELECT Dial OF press MESSAGES you are prompted to enter your password if you created one A list of Mailboxes to which you have access appears similar to the screen shown in Figure 172 Users with this example screen would have access to their own Voicemail in the Personal Mailbox and messages stored in the Sales Group Mailbox Figure 172 Group Mailbox Lists Press the A or 7 Navigation key to highlight the desired Mailbox and press SELECT Follow the voice prompts Press the If you select Personal the list of your personal Voicemail messages appears as shown in follow ing digits during playback Figure 171 on page 142 1 Pause Play 4 Replay 7 Rew ind 9 Fast Forw ard If you select a Group Mailbox the Group Mailbox Instructions screen displays as shown in Figure 173 and the voice prompts begin See ATA Accessing Group Mailboxes on page 153 6 Skip to next 3 Delete 5 Play Options Return to Menu Pres
271. working and the FXS 1 or FXS 2 LED right of the ATA LCD screen that corresponds to the jack you are using for connecting the fax machine is OFF when the fax is attempting to send or receive a fax Troubleshooting The Gateway and the fax are not communicating 307 Verify the connection between the FXS port and your fax machine See ATA Fax Configuration in the Synapse Administrator s Guide at www telephones att com synapseguides for background and for configuration instructions and verify the fax configuration a As administrator log into the WebUI b Click System Settings gt Fax Configuration c Verify that Fax is set to Enable d Verify that Fax Mode is set to the appropriate setting e Verify that Fax Destination is set to the appropriate ATA FXS port and that the fax machine is physically connected to that jack f Verify that Fax Line is set to the correct Gateway line Verify that the physical outside line on which incoming faxes are received is connected to the chosen Fax Line on the Gateway If not outgoing faxes will work but incoming faxes will be directed to the Auto Attendant instead of being directed to the fax Click Apply Make sure the fax machine is turned on Symptom The fax is not working and the FXS LED right of the ATA LCD screen that corresponds to the jack you are using for connecting the fax machine is solid GREEN As administrator log into
272. y of names and phone numbers referred to as System list on the Deskset to allow easy dialing You can create a personal Extension Directory referred to as Personal list on the Deskset that is only available from your extension Click Extension Directory in the Navigation Menu at the left side of the screen to display the screen shown in Figure 36 Click Add New Entry Figure 37 displays The screen shown in Complete the form with the desired information Synapse User s Guide To add an entry to the Extension Directory Continued 4 Click Apply to save The Extension Directory screen Directory List for Extension 201 appears with the entries added as shown in Figure 38 Add New Entry Delete Selected Entries Sort By Last Name C ABC Accountants 9 1 503 555 0194 Edit O Angela Martin 9 1 732 555 7318 Edit O Davis Carterer 9 1 317 555 0129 Edit CO Graham Bell 9 1 232 555 0176 Edit O Mary Williams 9 1 888 722 7702 Edit C Milford Taxi 9 1 604 555 0182 Edit Figure 38 Extension Directory Web Interface 60 Synapse User s Guide To edit Extension Directory entries 1 Click Extension Directory in the Navigation Menu at the Directory List for Extension 201 left side of the screen to display the screen shown in Figure 39 Add New Entry 2 Click Edit next to the entry to be edited The Edit Delete Sclected Entries Sort By Last Name Extension Dire
273. y that the Handset is registered Press OPTIONS gt Settings gt Product I D and check that the screen displays Registered YES Verify that the extension numbers are the same on both the Deskset and Handset Idle displays If they do not match the Handset is registered to another Deskset You might be out of range of the Deskset move closer If the Handset does not ring for an incoming call press 4 lt Volume gt on the side of the Handset to increase ringer volume Unable to locate Handset The Handset is not If the Macaa soft key does not appear on the Deskset ateHs registered then the Handset is not registered On the Deskset press Deskset MENU gt User Settings gt Cordless Settings gt Handset gt Register The Handset battery is dead Move the Handset closer to the Deskset or the Handset is out of range m Place the Handset into the charger Troubleshooting 276 a 4 Symptom Synapse User s Guide Probable Cause Corrective Action Handset shows screen telling me to register it but Deskset screen says that the Cordless Handset is registered Handset displays Deskset in Use when trying to place a call Troubleshooting Sometimes when you deregister a Cordless Handset from the Deskset the Deskset does not reflect the Cordless Handset s new unregistered status Either the Deskset or its registered Handset can be on a call but not both 217 At the D

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