Zedmed User Manual
Contents
1. ARGUS 4 2 1 Cg Letter Writer File Edit wiew Insert Format voice HE8 R amp Tools Table T E ZEDMED USER MANUAL Sending a letter via Argus in Zedmed Complete the letter and then click on the Distribute button in the toolbar as highlighted 2 08 9 T Arial 7 B ZU a m co oy mi p in 2 RE Tee ee ee ee ee e 9 Victorian Statewide Referral Form GP REFERRAL Referral to Arthur Johnston Consumer details Name Mr John Smith Date of Birth 1205 1935 Preferred Names John Sex Male Mr Interpreter required 1 Interpreter Not Needed Preferred language is Pension Card Number Cons ent to referral and sharing of relevant information highlighted here Commercial in Confidence Page 13 of 31 1 14 tis 1121 13 14 General Practice Version Feb 2006 Referral Date 4 September 2013 GP Review Date 409 2013 Feedback Requested Yes Referring General Practitioner Phone Fax Provider Number Contact Address Address 123 Glenferrie Road HAWTHORN 3122 Phone 9818 2022 Work Mobile Email Alternative Contact DVA Number Insurance Medicare Number 63746736473 Yes Patient consents In the window that appears select the Send electronically to all electronic recipients option as2. ARGUS Commercial in Confidence Page 5 of 31 ZEDMED USER MANUAL 2 3 Who Does It Let Me Communicate with Used by Allied Health General Practitioners Hospitals Practice Nurses Pathology Radiology and Specialists to name a few Argus enables communication between health and care professionals delivering admission notifications medication reviews care plans event notifications ED and discharge summaries reports referrals patient progress notes Health Provider Directory HPD amp National Health Service Directory NHSD Hospitals General Practice Specialists and Allied Health ARGUS Commercial in Confidence Page 6 of 31 3 3 1 3 2 ZEDMED USER MANUAL BASIC ARGUS FUNCTIONALITY Confirming readiness of other Argus users to receive electronically It s important to contact the Practice in person prior to your first electronic message to them to confirm that they have integrated receiving electronic messaging into their Practice routine In most instances they will have done this however it is important to clarify Adding a Recipient to your Argus Address Manager To be able to send to other Argus recipients you must first add them to your local Argus Address Manager Access the Argus Address Manager by double clicking on the icon normally on the Desktop of the computer which has Argus installed The icon looks like this Default username is argus and default passw
3. It is important to inform Argus of any of the following changes to your server environment e Changing clinical software o Argus may need to be reconfigured when changing your clinical software e Major system upgrades o Some upgrades including Operating System changes can cause an effect on your Argus Software therefore it is beneficial to advise us of any upcoming changes e New workstations have been installed o The Argus software may need to be reinstalled or reconfigured on your new workstation computers e Changing file drop file pickup directory o If the directories for incoming and or outgoing messages are altered Argus will need to be reconfigured to work with the new directories e Server upgrades replacements o Please ensure you inform us of any major server upgrades PRIOR to turning off the existing server as we will need to take a backup of the current installation database When you have an Argus subscription our Argus Support team are easily able to help you ensure your Argus is going to keep working despite the changes happening in your organisation 6 1 3 Managing Your Argus Subscription Keeping your Argus subscription up to date ensures you have full support and a fully functional Argus installation including future upgrades and patches Your Argus software will advise you when your subscription is approaching expiry Additionally a few weeks prior to expiry an email notification of your subscription expiry date wil
4. 1 The first step is to choose the Import Laboratory Results menu item from the Results menu as shown 8 fedmed Clinical File Encounter See Reference Library Reports Tools bilities Help Import Laboratory Results Chrl F T 9 N E Results Inbox F d Open Patient Outbox viewer mo Results Inbox Scan MIM 2 You will see a window like this click Close after reviewing details Fj Results Im port The following messages were imported Imported from C zedmedi domnloadi Murray Jobn 05 05 1994_0 pit on 06r0Srz0l3 4 21 25 PH Source Lab Laurence Carter Testing Laurence Carter Control Type Format Version Tate af Version Bun number 1 Pun Date o6 05 2013 Surgery Dr Laurence Carter Doctor Code Provider Nbr Your Bert 27 Patient Name Murray John Lab Ref 27 Tests Performed Letter Besult Murray John Test Letter from Laurence Carter Testing Laurence Carter Imported from C 2edmed download Smith Catherine 02 05 1567 O pit on 06 09 2015 48 51 58 PH Source Lab Laurence Carter Testing Laurence Carter Control Type Format Version Date of Version Bun number 1 Pun Date 06 09 2013 Surgery Dr Laurence Carter Doctor Code Provider Nbr Your Bef Patient Name Smith Catherine Lab Ref 5 Tests Performed Letter Result Smith Catherine Test Letter from Laurence Carter Testing Laurence Carter C eoe 3 Click on the Results Inbox button or press F6 as shown ARGUS Commercial in
5. Argus i e incorrectly sent messages mail server rejection notice etc Received Acknowledgements This is a list of the acknowledgement messages sent back by the recipients Argus software to indicate successful receipt of the message ARGUS Commercial in Confidence Page 21 of 31 ZEDMED USER MANUAL 5 2 Argus Message Cycle 5 2 1 The Sending process Argus works as a service and does a send receive cycle every 20 minutes this cycle can be followed in the Message Manager A message progress can be followed using the legend at the bottom of the Message Manager ACK Status Legend Encryption Status Legend Message Not Yet Sent Encrypted ia Acknowledged A Unencrypted no icon Awaiting Acknowledgement G Failed No Acknowledgement ACK Not Required no icon Process Flow ACK Status When a message has been added to the Argus database and is waiting i to be sent in the next cycle the red clock will appear Once Argus has completed its 20 minute cycle the message will have been sent and will now display a yellow clock The recipients Argus installation will then receive and decrypt the ERT Acknowledged A message and process it into their clinical software package At this stage the message will then show a green tick to signify that all has gone correctly Messages will attempt to be delivered for 3 days if for some reason Failed No Acknowledgement X the recipient isn t able
6. Confidence Page 15 of 31 ZEDMED USER MANUAL Fj fedmed Clinical Fil Encounter Results Reference Library Reports Tools Utilities Help na 8 2s amp M amp MIMS Address Book Open Patient Open Famile Close Patient Waiting Room Results Inbox Scan Results Inbox F6 4 The incoming messages will be listed you may need to change the Role FJ Results Inbox k Results Showing Records 1 3 7 3 Sorted By Result Date Descending T m m E apaa HO lt All Fikes User lt Role Ony Result Reported D Result Collected Date Result Type Result Description Pate Doctor 06 09 2013 06 09 2013 Document Letter from Laurence Carter Testing Laure 7 Smith Catherine Doctor 06 09 2013 06 09 2013 Document Letter from Laurence Carter Testing Laure Murray Johri Doctor 06 09 2013 06 09 2013 Document Letter from Laurence Carter Testing Laure Patiert Assigned Ta lt There are 3 results for lt All Roles gt lt Role Only gt currently displaying records 1 3 Result Wie i ooo C Mousewheel Zoom Paa oii h m From Laurence Carter Testing Laurence Carter Name Johanssen Albert Address 12 Shirley Street St Eilda VIC 3162 DOB 10 05 1953 Sex U BOIMHC MENTAL HEALTH 3 STEP PROCESS PART 1 ASSESSMENT Pateni Name Albert Johanssen 12 Shirley Street St Kilda Jigz Result Navigation Actions Fullscreen 5 Notice that the first messag
7. MANUAL 3 The Message Manager has the following standard views TIP HL7 messages are the clinical messages sent and received by Argus for example referrals and reports Sent All Messages This will display ALL sent messages regardless of status or purpose Sent HL7 Messages Not Yet Sent This is a list of any messages awaiting initial sending Sent Acknowledged HL7 Messages This is a list of messages that have been successfully acknowledged by the recipient s Argus software Sent HL7 Messages Awaiting Acknowledgement This is a list of messages successfully sent but awaiting acknowledgement receipt by the recipient Sent Failed HL7 Messages No Acknowledgement This is a list of messages that have reached the maximum resend limit with no response from the recipient This usually indicates an issue at the recipient s end See Argus Messenger Common Error Notifications Sent Non HL7 Messages This is a list of system messages i e Acknowledgements Error notifications etc Received All Messages This will display ALL received messages regardless of status or purpose Received Processed Messages This is a list of all messages successfully processed and exported Received Non Processed Messages This is a list of messages that were unable to be processed this can be due to decryption or export issues etc Received Non HL7 Messages This is a list of regular messages usually not intended for
8. Mar 2014 12 Mar 2014 04 Sep 2014 24 Sep 2014 Commercial in Confidence Modified By Laurence Carter amp Joshua Strom Anna Kirsteuer Tania Oldaker Anna Kirsteuer Joshua Strom Col Burton Anna Kirsteuer ZEDMED USER MANUAL Description Initial draft Initial Review Review Review Final version for use Editing branding Final Review ARGUS Page 2 of 31 ZEDMED USER MANUAL CONTENTS 1 PREPAC E sates ee secs tnee oe epee ees oat oa sane eoaeo niece nus unaane E esue eearc anes neeeceaenosdeacaesuaaaceie 4 1 1 About WS oa sc atire capbsawarsctecamsoupbasinaiedecteessecqmarsalanemstenabacudsaclestawaxsesameassapanciey cbnmediacesseeaxseauneassenweresstacecdadentenwspievenssdsereesertaseend 4 L2 Hem oand OE rrr Pri 4 Meso as ied 4 124 Who ienn A Cenan ENNEA 4 2 RO DACT ON E A EEE EEE 5 EN N AAE A AA E A 5 L HON 5 2 3 Who Does It Let Me Communicate With cccccccssssccccceeccecceesececaeeeececseesecessueeceeeueeceesseeeeesueneceesaeacesseaneseesaganses 6 3 BASIE ARGU FUNCTONALITY 7 3 1 Confirming readiness of other Argus users to receive electronically cccccccssecccese
9. New folder J Name Date modified Type Size Desktop Errors 3 12 2013 3 33PM ___File folder Downloads Sent 18 02 2014 2 19PM File folder E Recent Places 2 BPS201402180515022530 REF 21 02 2014 11 07 REF File 6 Libraries 4 Open the file and look for the recipient and patient information highlighted below Upload i E MP2008040513070231 PIT WordPad gt File Edit View Insert Format Help olea S al slale amp MsgRecipient penny sendhargusconnect com au Argus Connect Report Run Number 0003 Created 05 04 2008 at Ree be Ms P Test Start Patient Test Test 9 Grimwald Road PORT ADELAIDE 5015 Birthdate 1 01 2001 Age YOO Your Reference From Argus Connect Medicare Number Phone Enquiries Referred by Ms P Test Addressee 3 Ns P Test Start of Result Requested 8 06 2005 Collected 8 06 2005 Name of Test 5 Letter Reported 05 04 2008 13 07 00 Times New Roman 1 fnil fcharseti1 Wing End of Report END OF LISTING Run Number 0003 05 04 2008 13 07 00 For Help press met DTI Pile Naka Mocihiad SNA NNS 1 DM Sige d MIFE AMR ad Mu fee o l 5 You will then need to delete the file and check the recipients email address in the Argus Address Manager and ensure the Zedmed Address book has the correct email address 6 Once the correct email address is in the Zedmed Address bo
10. Unj E Argus Test Site Support group s Support groups Tim Beaston Beaston Tim Suite 3 15 30 U Argus Test Site Support group s Support groups Tim Beaston Suite 3 15 30 U Heen Argus V6 Live General Practice GP doctor 9 University Drive Work ate tatrence a Argus V6 Live Allied Health Social Work 9 University Driv Argus V6 Live F Argus V6 Live Allied Health Speech pathology therapy 9 University Drive Add selected entries to Address Book Show 50 rows per page Update 7 Repeat the process to populate your address book with all the practitioners to which you wish to send to 8 Click on Return to SMD Address Book Return to SMD Address Book Log Out ARGUS Commercial in Confidence Page 8 of 31 ZEDMED USER MANUAL 9 Back at your Argus Address Book screen you need to copy the email for a Practitioner before switching over to Medical Director to create or update their Address book entry to ensure you can send to them electronically from within Medical Director You should note that the Argus Address Book has two ways to view your entries The first way as shown here is titled Your Address Book this will display Practices that are still using Argus 5 and whom are not SMD complaint You will notice a Copy Email link next to each Practitioner email address as highlighted ARGUS ADDRESS MANAGER 3 Help i About Licence Subs
11. clinical documents between their computer systems Argus seamlessly integrates with existing clinical software and speeds up reporting processes saving time and resources as well as encouraging co operation between providers Our aim at Argus is to offer a common messaging option for all Australian healthcare providers which is equally available and affordable to anyone whilst adhering to principles of open standards transparency of technology and interoperability Argus has a charter to serve the Australian healthcare community by providing secure messaging facilities which maximise the efficiency of delivery of healthcare by the sharing of clinical information between providers at as low a cost as possible as seamlessly as possible 1 2 Help and Support Argus provides a central point of contact for software assistance and the resolution of software issues As part of this Argus offers a variety of professional services online resources and availability to experienced product specialists who are ready to action your service requests Contact Information Web https www argusconnect com au content contact us Phone 03 9037 1000 1 3 Feedback To help us improve what we offer you Argus would like your feedback positive and negative about this guide and about any other aspect of our products Please email your feedback to argus argusconnect com au 1 4 Who should use this document This document is intended for use after a forma
12. looks like this not to be confused with Argus Messenger Note The default login details are argus and argus 2 Youcan change the Main Message View by choosing from the drop down as shown here Message Manager View Messages This page allows you to review messages sent or received by ArgusMessenger To refine the message view select an option from the Main message Views list For more detailed searching options click the Advanced Search link To view the details of a particular message click its entry in the table To print the Clinical Document associated wilh a message check one or more checkboxes in the table below and click the Print button To resend a previously sent message check one or more checkboxes in the table below and click the Resend button gt View SMD Messages gt Configure Message Manager Settings gt Argus Management Portal 5 Log Out Main Message Views Sent HL7 Messages Not Yet Sent Sent HL Messages Not Yet Sent Sent Acknowledged HL Messages Sent HL Messages Awaiting Acknowledgement Sent Failed HL Messages No Acknowledgement Sent Non HL Messages et eee ee Received All Messages Received Processed Messages Recipient Advanced Search Non HL Messages Acknowledgements Received Received Received Non Processed Messages Date Sent hls oes ees Feu ARGUS Commercial in Confidence Page 20 of 31 ZEDMED USER
13. to receive the message after 3 days the message will display a red X A failed Acknowledgement signifies an error at the recipients end If you receive a failed Acknowledgement please contact the Argus Support team by phone on 03 9037 1000 or by email argus argusconnect com au Support will then contact the intended recipient and rectify any potential issues at which point the message can then be re sent ARGUS Commercial in Confidence Page 22 of 31 ZEDMED USER MANUAL 5 2 2 The Receiving Process As with sending messages you can also view the process of received messages by referencing the Legend Processed Status Legend Processed Processing Failed Ke Reprocessing a Not Processed no icon Process Flow Processing Status When a message has been received decrypted and sent to your Processed Bi clinical software package you will see the following image next to the message which signifies that all has gone as it should have If the following image appears there can be multiple causes Processing Failed re contact Argus Support to investigate Sometimes message are not processed in this case the message may have been sent from a non encrypted messaging system or it could be an Acknowledgement received in response to a message you ve sent Messages that have not been processed do not display an icon ARGUS Commercial in Confidence Page 23 of 31 ZEDMED USER MANUAL 5 2 3 Message Actions Resending Messages
14. 4 2008 1 49 PM To jamie argusconnect com au Ce Subject Argus Agent Event Error Notification have been Agent Event errors at Argus Connect Location Name Argus Connect Error PIT Pickup With Recipient Event No address book entry found matching the email penny wrong argusconnect com au FileName MP20060405130539921 PIT Recipient Email penny wrong argusconnect com au ArgusAgent Event Pickup PIT Zedmed CRS Version argusagent 4 3 3 22 11 2007 Please investigate 2 The most likely cause is that a letter was created within Zedmed and sent to a recipient in the Zedmed contact list that contained an incorrect email address Other reasons that this error can occur are that the following information is missing Patient first and surname patient date of birth Australian format Recipient name and email date the letter was created Argus tries to send a message once every 20 minutes if this issue isn t investigated Argus Agent Error emails will continue to be sent to your error notification email address every 20 minutes 3 Ifthere is an Argus Outgoing folder on the desktop of your PC open it and look for a message that is trying to be sent it will look like the highlighted file below ARGUS Commercial in Confidence Page 29 of 31 ZEDMED USER MANUAL g9 d Program Files x86 ArgusConnect ArgusOutgoing gt Search ArgusOutgoing 2 File Edit View Tools Help Organize v A Open v
15. ARGUS Print Send Interim Print does not change the queue Add to distribution queue if not already queued Add to distribution queue even if sent previously 9 Distribute Now ZEDMED USER MANUAL Send electronically to all electronic recipients Sending Dr Tepe a Print Document Document printing preferences Print one copy if there is a paper recipient Print one copy Print a copy for each paper recipient Print a copy for each recipient Print a copy for file Resend Print envelopes without tracking Print Envelopes Envelope printing preferences 9 Print an envelope for each paper recipient Print an envelope for primary recipient only Print an envelope for CC recipients only Print an envelope for every recipient 3 If required you can also select the Print Document option and choose your preference 4 If you do batch sending click on one of the Add 5 If your document properties were set correctly to distribution queue options Zedmed will inform you of its success as shown below If the document properties are incorrect Zedmed will tell you to fix those options first Clinical Records System Created 1 new tracking entries Printed 0 copies and envelopes Placed 1 electronic copies in upload Folders Commercial in Confidence Page 14 of 31 ARGUS ZEDMED USER MANUAL 4 3 Receiving incoming messages in Zedmed
16. Any messages sent by Argus can also be marked for resending from both the main Message View page and also from the Message Detail page Select one or more sent messages by ticking the checkbox and click the Resend Selected button The Message Viewer will display an informative message if the selected messages were successfully marked for resending Messages will be resent the next time Argus performs a mail synchronisation Reprocessing Messages Any messages received by Argus can be marked for reprocessing from both the main Message View page and also from the Message Detail page Select one or more sent messages and click the Reprocess Selected button The Message Viewer will display an informative message if the selected messages were successfully marked for reprocessing Messages will be reprocessed the next time Argus performs a mail synchronisation Viewing Received All Messages 15 Once completed the below image will appear beside the message Ee Reprocessing Archiving Messages Argus will automatically Archive successfully completed messages from both sent and received views at a pre configured interval this is usually every 28 days Individual messages can be archived from the Message Detail page in the Argus Message Viewer Click the Archive Message button when viewing the detail of any message The Message Viewer will return to the main Message View page after archiving the selected message Del
17. Argus 6 For Client End Users ZEDMED USER MANUAL ARGUS 25 March 2015 Version 1 0 DOCUMENT CONTACT ARGUS Greenhill Enterprise Centre University Drive Mount Helen VIC 3350 T 03 9037 1000 F 03 5335 2211 W argusconnect com au HEALTHCONNEX Level 1 355 Spencer St West Melbourne VIC 3003 T 03 8317 8100 F 03 8317 8101 W ehealth data com au ZEDMED USER MANUAL This publication remains the property of the authors and is provided under specific contract only No part of this publication may be reproduced distributed transmitted or stored electronically or mechanically for any purpose on any media in any form or by any means whatsoever without the explicit written authority of the authors being first had and obtained Information in this publication and the products and procedures described herein are subject to changes without notice The publication and information in the publication must be distributed to authorised persons only and held in confidence by them The information contained herein shall be used only for the express purpose described within the contract HEALTHCONNEX assumes no responsibility or liability for damages arising from the inability to use this publication or for any omissions from and errors in this publication Commercial in Confidence ARGUS Page 1 of 31 DOCUMENT HISTORY Version 0 1 0 2 0 3 0 4 1 0 1 0 Release Date 20 Feb 2014 21 Feb 2014 07 Mar 2014 12
18. NANCE c ccceccecsecsecseceececeecsecsececcecsesseesececeecsesseeeeeesoesass 25 61 Keepme Arcus INT ONE seri nsesasiatodureiseeeimed dosti 25 6 1 1 Argus OF Practice CHONGQES anini riii a 25 6 1 2 Changes to server amp workstation 25 6 1 3 Managing YOUF Argus SUDSCHDTION tas vecevide ddawudeenetoiaeuoeasadadiereataeidazadaansipasdetaeds 25 7 TROUBLE SO Niece erste tere E E E E E AA 27 Dade POUNDS SOC Ci BA eE E ERNEA ESERE EE OUE EOE NN EIRO EENET E E EIEEE 27 7 1 1 Bas CAIUS NOU 27 Trouble Shooting ce ansdvccdsnsuswcesweuevetureastennceswsadnnsessdensndorsdnncenivanseduusdancessdensesotaduscavtvenorcvesdumasetarsiaves 28 73 Trouble SOC TI SFG CO 31 7 3 1 Basic Argus 31 8 seek cree etna sce st st etd ctr emt eee anaes 31 ARGUS Commercial in Confidence Page 3 of 31 ZEDMED USER MANUAL 1 PREFACE 1 1 About Us Argus Connecting Care operates to deploy install support and develop Argus a computer program that enables health service providers to securely exchange
19. attempts The Address Book Auto Update service was unsuccessful A contact s had been added to your Argus address book Contact s in your Argus address book has been removed from the Argus Users Directory Page 27 of 31 ZEDMED USER MANUAL Action This usually indicates an issue with the recipient s Argus You should contact the Argus Support team on 03 5335 2221 to resolve the issue This indicates that there was a problem communicating with the Argus Users Directory Once a day Argus makes a connection to the central Argus server to confirm all entries in the local Argus Address Book are correct If for whatever reason the connection cannot be made this email is sent This error is only a problem if it occurs once a day every day Please update the contact information in your clinical software address book with the new contact details Please remove the Argus contact information from your clinical software address book ARGUS 7 2 Trouble Shooting Intermediate Error Agent Error 1 Pickup by Argus email address Agent Error 2 Agent Error 3 Pickup by Provider Number Commercial in Confidence Description Recipient email address is incorrect or does not exist Patient details do not containa valid DOB Recipient Provider Number is incorrect or does not exist Page 28 of 31 ZEDMED USER MANUAL Action Ensure the recipients email address in your clinical software addre
20. ayment Relief None scheduled EHealthlD Individual Healthcare Identitier IHI IHI Humber par MedView Consent Number Status Notifications Consent Record Status Po Contact Address 1 Home Phone Address 2 Work Phone Suburb Mobile Phone Postcode Email Address C Do not send SMS messages to this patient Card Numbers Clinical os se cee E Ef Tr Elite Sportsperson Heath Care Em amra Safety Net f OE No fund for this patient Bendan Scie No membership specified iL xo e Click on OK 6 As this patient now has a record in Zedmed their name will appear back in the new message list as shown here ARGUS Commercial in Confidence Page 18 of 31 ZEDMED USER MANUAL FJ Results Inbox L Results Showing Records 1 3 3 Sorted By Result Date Descending v G m gh i Gq Get All Results pole lt A Roles gt User lt Role Only gt Type All for a Patient Patier Result Reported D Result Collected Date Result Type Result Description 9 Johanssen Albert Doctor 06 09 2013 06 09 2013 Document Letter from Laurence Carter Testing Laure Smith Catherine Doctor 06 03 2013 06 09 2013 Document Letter from Laurence Carter Testing Laure oO Murray John Doctor 06 09 2013 06 09 2013 Document Letter from Laurence Carter Testing Laure 7 Patient Assigned To lt There are 3 results for lt All Roles gt lt Rol
21. ceceeececeeceeeeececeecessuecessuecensneces 7 3 2 Adding a Recipient to your Argus Address Manage l sscccccsssseccccessecccceesececseesecceeseneceesseeceesuenecesseeuscessaeaeceesauanees 7 4 USINGAR GUS WITH ZEDMED erneierter E traces 10 4 1 How to setup an Argus recipient as a Contact in the Zedmed 65 5 10 4 2 Sending a letter via Argus in ZEAME ccccssseccccessecccceeeccecaeeecccceuecceeseasececsueecessueneceeseuseceesaaaecessauaseeessaaueeessaggses 13 43 Receiving INCOMING messages in Zedmed cccccsssscccceeseccccaesccecausecceseueueceesuasecessueseceesauseceesuaseceesuaeeceeseaaeeeesaagsees 15 5 ARGUS DAILY MAINTENANCE cceccecsecsecsececcecsessecsececcecsessececcucsessececcussessecsececeussesseeucceseesseseeeesoesass 20 5 1 Using Argus Message 20 5 1 1 Monitoring Sent and Received Messages ccccsseeeccccneeeeccsnessesecsseeeensussesensueesenauseecssauesecessaaseesssausseessaes 20 re Ee eee ene eR nO ne ne nee ort 22 5 2 1 FIDO CAG COS Sst EATE 22 5 2 2 TS EAEE T E 23 5 2 3 CSS FAN geese cose ccna celica oe wack cea eno ents eae ota eee castes eee serene 24 6 IMPORTANT ASPECTS OF ARGUS MAINTE
22. cription Agreement Argus Address Manager Your Address Book Argus page shows the entries you canoni have in your Argus address book To delete select one or more entries and click the Remove Selected Addresses button in the table below To search the Human Services Directory and add more entries to your address book click the Add Addresses link Addr ess Manager Add Addresses gt View SMD Addresses View Printable Address Book Log Out Your Argus Address Book 7 EJ D Remove seecedAdiresses Refresh f Site Name t Service h Practitioner Provider ID Email n HPLO Argus Test Sites General Practice GP doctor anna get argusconnect com au Copy Email Argus Test Sites General Practice GP doctor Beaston Tim anna get argusconnect com au Copy Email Argus Test Sites General Practice GP doctor Kirsteuer Anna anna get argusconnect com au Copy Email Ballarat amp District Aboriginal Cooperative General Practice GP doctor argus badac net au Copy Email Ballarat amp District Aboriginal Cooperative General Practice GP doctor Roberts Penelope argus badac net au Copy Email Connectingcare Online System Community Health Care Health information referral PKI Test Service to LC Connectingcare Icarter data com au Copy Email Gastroenterology Services Tasmania Specialist Medical requires referral Gastr
23. e Only gt currently displaying records 1 3 Result View RAR From Laurence Carter Testing Laurence Carter Name Johanssen Albert Address 12 Shirley Street St Kilda VIC 3182 DOB 10 08 1953 Sex U BOIMHC MENTAL HEALTH 3 STEP PROCESS PART 1 ASSESSMENT Patent Name Albert Johanssen 12 Shirley Street St Kilda 3182 C Mousewheel Zoom Page 1 of 1 M m Actions Result Navigation 5 Routine Urgent OK Notify Mark Result Patient Update Fullscreen Appointment Appointment Complete Notified 7 To complete this initial processing of anew message choose an Action as highlighted above This will result in the message being filed in the patient record and removed from the Inbox 8 Review and Action all other messages to empty the Inbox ARGUS Commercial in Confidence Page 19 of 31 ZEDMED USER MANUAL 9 ARGUS DAILY MAINTENANCE 5 1 Using Argus Message Manager 5 1 1 Monitoring Sent and Received Messages It is important to monitor the Argus Message Manager on a regular basis This will assist in ensuring that messages are being sent and received as expected Although notifications of problems will be emailed to the business contact for a Practice at the time they occur regular checking of the Argus Message Manager is an important part of risk management 1 Access the Argus Message Manager by clicking on this icon normally on the Desktop of the computer which has Argus installed The icon
24. e in the list has no patient name This is because the message is in regard to anew or unmatched patient e To match or create a new patient record double click on the message which will display this window in this case Zedmed is finding no possible matches ARGUS Commercial in Confidence Page 16 of 31 ZEDMED USER MANUAL Possible Patient Matches for this Result File Family Name Given Name Date of Birth Medicare Number Home Address Legend Green Text This Patient attribute MATCHED with the Result attribute Red Text This Patient attribute did NOT MATCH with the Result attribute Find Another Patient Cancel e Click on the Find Another Patient button to display this Find Patient Family Manne Given Name poge 1007953 F Medicare Number a Ades O Home fs Hospital UR No OoOo f Unique Patient Id fs Unique Referral Id C Search Archived and Deceased oe oes ec e Click on the New button as highlighted above which will display the New Patient windows as shown here ARGUS Commercial in Confidence Page 17 of 31 ZEDMED USER MANUAL Patient New Patient Details NOK and Emergency Contact Family Social amp Past History Smoking Alcohol Other Clinicians Personal Practice Title File Number Given Name Hosp Mo Popular Hame ACIR Date of Birth 10067 1953 5 Gender Community Code ATSI Status Nest Appointment CTG PBS Co P
25. eting Messages Any messages sent or received by Argus can be marked for deletion from the Message Detail page in the Argus Message Viewer Click the Delete Message button when viewing the detail of any message The Message Viewer will return to the main Message View page after deleting the selected message Or select one or more messages from the main Message View page and click the Delete Selected button The Message Viewer will display an informative message if the selected messages were successfully deleted ARGUS Commercial in Confidence Page 24 of 31 ZEDMED USER MANUAL 6 IMPORTANT ASPECTS OF ARGUS MAINTENANCE 6 1 Keeping Argus Informed 6 1 1 Notifying Argus of Practice Changes 1 As Argus utilises the National Health Services Directory containing thousands of organisations and practitioners it s important that we keep the directory up to date Therefore please ensure you inform Argus of any changes regarding your practitioners and or organisation 2 For example New doctors at your organisation lI Doctors who have left your organisation IIl Changes to your organisation details such as phone number address etc This is to ensure the Argus Users Database is up to date and senders are able to locate the correct recipient at the correct location 6 1 2 Changes to server amp workstation environments The Argus software may need to be updated to work in co ordination with any changes at your organisation
26. herapy Johnston Arthur plaurence test2 argusconnect com au P Argus V6 Live General Practice GP doctor Argus V6 Live General Practice GP doctor Brownbill Helen Argusconnect Support Allied Health Audiology anna get argusconnect com au 8003629900017878 Connectingcare Online System Community Health Care Health information referral PKI Test Service to LC Connectingcare icarter data com au Connectingcare Online System Disability Support Acquired brain injury information referral PKI Test Service to SW Connectingcare Show 50 rows per page Update ARGUS Commercial in Confidence Page 9 of 31 ZEDMED USER MANUAL 4 USING ARGUS WITH ZEDMED 4 1 How to setup an Argus recipient as a Contact in the Zedmed Address Book 1 The step above has copied the Practitioner s Argus email address to the clipboard Open Zedmed s Address Book 3 In this example we will be adding a New Entry this will also provide you with the details to allow you to update or check an existing Entry 4 Fill out the standard details as illustrated Addressbook Properties Locations Details Type of Contact Other Contact Family Business Name Johnston Given Name Arthur Tiel Speciality Normal Email Address Preferred Delivery Method Email Only Legacy Messaging ESend Transport HL ESend Address ESend Method lt Default g
27. l Argus Training session or webinar This is a detailed step by step guide with relation to using Argus alongside Zedmed Intended Audience Argus End Users with a functioning Zedmed System and Basic Intermediate Advanced working knowledge of IT systems e Clinical Managers e Administrators e Practitioners e Medicare Locals ARGUS Commercial in Confidence Page 4 of 31 ZEDMED USER MANUAL 2 INTRODUCTION 2 1 What Is Argus Argus is encryption software that facilitates secure electronic communication of patient related information between healthcare providers For practitioners with a Patient Management System or Clinical software electronic correspondence can be viewed and filed electronically against a patient file saving time opening envelopes scanning documents and maintaining paper files Argus is developed to NEHTA s Secure Message Delivery SMD specification published by Standards Australia providing end to end SMD delivery Backward compatible Argus ensures healthcare providers at varying stages of eHealth adoption can continue to communicate 2 2 How Argus Works Argus enables healthcare providers to electronically exchange clinical documents securely via encrypted email or SMD reducing the costs associated with stationery printing faxing and posting reports Electronic transmission speeds up the delivery of patient information whilst providing clarity that is often lost with poor handwriting and fax rendering
28. l be sent to your nominated contact email address ARGUS Commercial in Confidence Page 25 of 31 ZEDMED USER MANUAL To renew your subscription simply follow this link httos www argusconnect com au subscription existin Or go to our main website www argusconnect com au and click on Existing Customers Re Subscribe You will be prompted for your Argus Customer ID if you do not have this please contact us and we will assist you Follow the prompts and you will be presented with a costing prior to payment Alternatively if you would like a costing quote please contact Sales on 03 5335 2220 or argus argusconnect com au Subscriptions include the following benefits e Full technical support of the Argus Software e All future software upgrades and new version releases available online e Unlimited reinstalls e No time limit or number of call limit for support enquiries e Problem resolution by phone email or remote access e Available by phone during normal business hours AEST ARGUS Commercial in Confidence Page 26 of 31 fa TROUBLE SHOOTING 7 1 7 1 1 Error Maximum Resend Limit Reached Address Book Update Failure Argus Email Entries Added Notification Practitioner Removal Notification Commercial in Confidence Trouble Shooting Basic Basic Argus Error Notifications Description Argus has not received an Acknowledgement from the intended recipient after multiple sending
29. oenterology amp Hepatology 569127 argus net au Copy Email Show 50 rows per page The second way is titled Your SMD Address Book and is accessed by clicking on the View SMD Addresses link as highlighted above Your SMD Address Book will list other sites that have also upgraded to Argus 6 As shown below this view does not include the Copy Email link so you have to select the email and copy to the clipboard Argus Address Manager Your SMD Address Book Argus This page shows the entries you currently have in your Argus address book To delete select one or more entries and click the Remove Selected Addresses button in the table below To search the Human Services Directory and add more entries to your address book click the Add Addresses link Addr ess Manager y Add Addresses gt View Email Only Addresses View Printable Address Book Log Out Your Argus Address Book 9 5 Refresh Site Name t Service t Practitioner Provider ID Email HPLO C Argus V6 Live Allied Health Social Work laurence test argusconnect com au 4 Argus V6 Live Allied Health Social Work Carter Laurence laurence test argusconnect com au Argus V6 Live Allied Health Speech pathology therapy E laurence test2 argusconnect com au Argus V6 Live Allied Health Speech pathology t
30. ok the message can then be re sent from Zedmed ARGUS Commercial in Confidence Page 30 of 31 7 3 7 3 1 Error Rule Failure Notification Trouble Shooting Advanced Basic Argus Error Notifications Description Argus was unable to deliver received correspondence to drop directory 8 HOW TO CONTACT ARGUS ZEDMED USER MANUAL Action Confirm the drop directory exists and has write permission for all network users If problem still persists contact Argus Support team The majority of the time this will be C Program Files Health Communication Network Messages In on the PC Server with the main Argus installation If you require any further information or assistance please contact Argus staff on one of the following methods Phone You can phone Argus on 03 9037 1000 your enquiry should typically be able to be answered within 1 business day Email You can email Argus at argus argusconnect com au your enquiry may take 1 5 business days for a response Online Argus has an online contact form which will help direct your enquiry to the appropriate people you can submit your enquiry here https www argusconnect com au content contact us Commercial in Confidence Page 31 of 31 ARGUS
31. ord is argus To look up Argus recipients you need to click on Add Addresses W Add Addresses gt View Email Only Addresses View Printable Address Book j Log Out Type in the name or part name of the practitioner or practice you d like to add in the example shown below the search term is argus then click on the Search the Human Services Directory all Argus users are listed in this national directory Tip Do not enter a search term and hit the Enter key you need to click the Search the Human Services Directory button to return results ARGUS Commercial in Confidence Page 7 of 31 ZEDMED USER MANUAL Search Options Practice or Practitioner Name Note that you can also click on the drop down showing Practice or Practitioner name to choose a different way to search the Directory as shown here Search Options Practice or Practitioner Name Practice or Practitioner Name Practitioner Gren Name Practitioner Surname Suburb Postcode Medicare Locals and Divisions Medical Specialty Email or Provider ID State Service Type HP O or HPH 6 Inthe results list click in the checkbox next to the required practitioner s name so the box es now contain a tick and then click on the Add selected entries to Address Book button as shown here A E ieee 7 P P me ICEF a sree oT F Argus Test Site Support group s Support groups Brendan Price Suite 3 15 30
32. rties ESend Email Address laurence test argueconnect com au ESend Email Owner High Street Specialist Centre 8 Click OK again 9 Back in the Address book entry please make sure e Preferred Delivery Method is set to Email Only or Hardcopy Letter and Email if required e Esend Method is set to Argus ARGUS Commercial in Confidence Page 11 of 31 Addressbook Properties Locations Details Type of Contact Other Contact Family Business Name Johnston f Given Name HPH Speciality ZEDMED USER MANUAL Private Contact Details Mobile Phone Notes Normal Email Address Prefered Delivery Method Legacy Messaging ESend Transport HL Prefix Subject Line with Letter O Yes ONo Salutation Default Document Template Default Summary Template i Available Update Details from HI Service 10 Click OK to finish Commercial in Confidence Practice Locations 5 Main Location Organisation High Street Specialist Centre Address Line 1 128 High Street Address Line 2 Address Line 3 Address Line 4 Suburb Town SOUTH MELBOURNE Provider No Postcode 3205 w Phone 33321 1234 Search HI Service l Fax Transport Type Legacy Messaging J End Point Service URI ILD BddNew Page 12 of 31
33. ss book exactly matches the entry in your Argus Address Manager 1 Doctor is not an Argus user File should be moved to another folder or deleted and message will need to be sent by other means ie hard copy fax 2 Doctor has not been added to the local Argus Address Book Need to add the Doctor to the local Argus Address Book Argus has different email address for Doctor If possible file needs to be modified to contain the correct email address Please ensure the patient record in your clinical software is a valid Australian date and not blank Ensure the Provider Number in your clinical software address book exactly matches the entry in your Argus Address Manager 1 Doctor is not an Argus user File should be moved to another folder or deleted and message will need to be sent by other means ie hard copy fax 2 Doctor has not been added to the local Argus Address Book Need to add the Doctor to the local Argus Address ARGUS ZEDMED USER MANUAL Book Argus has Provider Number for Doctor Contact Argus Support to determine correct Provider Number for recipient 1 If you receive the following email E Argus Agent Event Error Notification Message Plain Text Pafe File Edit Yiew Insert Format Tools Actions Help Ga Reply E Reply to All Forward 4 93 Extra line breaks in this message were removed From helpdesk argusconnect com au Sent Sat 5 0
34. t Prefix Subject Line with Letter O Yes O No Salutation Default Document Template Default Summary Template Available V Update Details from HI Service Private Contact Details Mobile Phone Home Phone AH Phone Pager N otes Practice Locations Z Main Location Organisation High Street Specialist Centre Address Line 1 128 High Street Address Line 2 Address Line 3 Address Line 4 Suburb Town SOUTH MELBOURNE Provider No Postcode 3205 gt rs W Phone 03 9321 1234 Search HI Service Fax Transport T ype Legacy Messaging End Point Service URI C Zr C e 5 add the Argus email address click on the Magnifying glass button within the Legacy Messaging section as highlighted above 6 In the window that appears click on the Add New button as highlighted Commercial in Confidence ARGUS Page 10 of 31 ZEDMED USER MANUAL ESend Email Search Email Address Owner claitest argueconnect com au Clair McCready helen testargusconnect com au HE helpdesk arqusconnect com au Argus Support laurence test argueconmect co Laurence laurence teste Margusconnect c Arthur Johnston nme anQuelwidogp com au Bates 7 Paste the Argus email address into the ESend Email Address field and enter the Practice Name into the ESend Email Owner field then click OK FJ Esend Email Hew Prope
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