Web MessageManager User Manual
Contents
1. Remember that before making changes to messages you need to select the required one and then click the action button To manage categories click the corresponding button at the top right corner see Figure 10 The menu for managing the Preset Messages categories will appear on the screen see Figure 11 Preset Messages a Category Friends Colleagues a Page i ofi View 1 2 of 2 cl ose Figure 11 Managing preset messages categories Here you can manage the categories using the same buttons at the top add edit and delete When done click the Back button to return to the list of available preset messages 11 2 Creating MMS Messages As you may guess there are a lot of options common for SMS and MMS messaging Please be aware that for your recipient to receive an MMS he needs to have his phone handset properly configured To create new MMS message please do the following Please confirm availability of this service from your mobile operator Page 15 of 39 a Select MMS option button SMS MMS at the top of the screen The SMS messaging area is changed to the MMS messaging see Figure 12 b Define the originator which serves as the signature for your messages You can choose the Originator from the drop down list ESSAGE MANAGER INTERFA Username ParkWillson Your balance CAR 396 400 oe d C sms mms Messa in ag Originator 4651 Send To Phone Book _ Subject AAA sent2. Local Lists i Add Contact i 3 a gt Ed Add Sub Group I Engish 7 w m 1 l i i go i a bi i Add Contacts E 1 1 lt lt fe Add L Local contacts 10 AG contact al Local Li ists e a Pil a m Create Close Contact Edit Delete Figure 18 Creating a new contact In the Recipient Information form you need to provide the obligatory information about your recipients Full Name and Phone Number It is up to you what additional information will be added You can add more information by clicking the 44 button at the bottom e Prefix Mr Ms or Mrs e Initial Country use the drop down list to select it e State e City e Postcode e Address Language use the drop down list to select it Page 22 of 39 e Email e Reminder As soon as you type the phone number the Web Message Manager can provide the name of the Network and the current time in the recipients country this may take some time depending on how fast your Internet connection is This information is taken from the Web Message Manager Coverage Database see Figure 19 Country Qatar A Phone number Recipient s local time 07434456745 af 06 23 2014 17 34 13 f Ok Skip pl Skip All pl ES Abort Figure 19 The Destination network and the Recipient s local time If you type the phone number that is not listed in the Web Message Manager D Coverage Database you see that the Recipients local time re
3. link right under the password field Then the new password is sent to your mobile phone via SMS and you can use it for logging in On the login page you can also sign up for free by entering your phone number into the corresponding field see Figure 2 Then you ll be directed to the Agreement page which you need to read carefully and click the Accept button if you are agree with the terms After that you will receive your password for logging into the WebMM If you encountered any problems with registration please contact Customer Service for further Clarification 1 2 Web Message Manager Interface For your convenience all WebMM pages are uniform in their structure Every page contains 3 sections the Toolbar left side the Main section centre the Operator s Page 7 of 39 banner section top and the Top bar top of the screen as shown in Figure 3 Naturally the Main section view depends on the tab selected in the Toolbar on the left 55 45 English ww yc Change password 1885 ParkWillson Log off E AAA SER INTERFACE Username ParkWillson Your balance QAR 200 000 ae sms MMS Expires on 07 18 2014 Messagin ne Originator 4651 Send To Phone Book Flash T sent i Inbox gt oF Characters 0 1530 1 msg E gt Speediali Speedial2 Speedial3 Speedial 4 Speedial 5 Outbox 3 Clear af Send Coverage Figure 3 The full view of the Web Message Manager The Toolbar is the control panel of the pr
4. specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further PowerMeMobile Co reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes While every reasonable precaution has been taken in the preparation of this document neither PowerMeMobile Co nor its development team assumes responsibility for typos errors or omissions or for damages resulting from the use of the information contained herein The software application described in this manual is intended exclusively for clients who acquired it legally and are bound by the appropriate License Agreement Any unauthorized copying and distribution of this software application is an infringement of the copyright law and can be severely prosecuted Under no circumstances the Company which provides the client with this software application bears any responsibility for losses or damages which the client may incur as a result of using the described software application neither it bears any responsibility for losses or damages which a third party may incur as a result of the client using the application All personal and geographical names and other proper names as well as phone numbers used in this manual are completely fictitious any references to real persons or organizations are strictly accidental Page 5 of 39 Getting st
5. 11 2 CREATING MIMS MESSAGES ui A Sida 15 11 3 SENDING SMS OR MMS MESSAGES aii aci 18 11 4 DEFINING FREQUENTLY DIALED NUMBERS IN SPEEDIAL 0 ccccccseeseceeeceeeseeeeeseeeeeeeeseeeeeeeseesaaeeeeneas 19 1 5 LAUNCHING AND MANAGING PROMOTION CAMPAIGNS WITH YOUR MESSAGES ccccsseeeeeeeeeeeeeeeeens 20 lil MANAGING YOUR CONTACTS WITH THE PHONE BOOK cc csssssecescseesseeeseeensseeeseeeeseees 21 has PHONE BOOK OVERVIEW dls od 21 Wee CHOWTO CREATE ANEW CONTACT sisas idad 22 lS HOW TO SELECT RECIPIENTS FOR MESSAGES scsi teres stchete is 24 11 3 a Mass mailing WITT Distribution LASS gt salt AAA sn AR A AA EE AAA 25 111 4 HOw TO ORGANIZE YOUR GROUPS AND CONTACTS cooccccconcnnconncnncnnonennnnoncnnonnnnnnnonancnnnnnnranennnnnnonanennos 26 II 5 PHONE BOOK AND OTHER APPLICATIONS ooooccccnnccccncnonnccnnnnonononnnnonnnnnononnnnnnnnnnnnnonnnnnnennnnnnnnnnnannennns 26 111 5 a Importing Phone Book Recipient LIS uni iia a iD AA AAA 27 111 5 b Exporting Phone Book Recipient Ei AAA AAA Secu A AA eatin keds 28 IV MANAGING SENT MESSAGES cui ciaianajciai s nilo laa 29 V MANAGING INBOX MESSAGES srira E a aa aa ia 32 Vi MANAGING OUTBOX MESSAGES ciunmivataraii aaa eaaa aval E a aa O aA 35 VII UPDATING YOUR COVERAGE MAP innciuccioiancionci iia a dd dis 36 FREQUENTLY ASKED QUESTIONS casariis dll il 38 Page 3 of 39 Intro About this manual This manual is to conveniently assist you with how to use the WebMM
6. Current Message Inbox Call me back L E Recipients Status Actions Outbox e User lt 79657629504 gt P mA E F Inquire Delivery Status Coverage EY Request Account Statement Figure 27 The Sent messages page When you select a message you can see its contents in the Current Message field check a message recipients and status in the Recipients field and the Status field correspondingly To resend a message click the Send Message Again button and you will be directed to the Messaging page where you can edit this message before sending To find out the status of the message select the message and click the Inquire Delivery Status button by selecting one of the options see Figure 28 Actions EX Send message Again F Inguire Deliver Status Inquire Delwery Status Request Accoun Inquire Delivery Details Figure 28 The delivery status buttons Page 29 of 39 lf you select the Inquire Delivery Status option you will see the delivery status in the Status field If you select the Inquire Delivery Details option you will be directed to the Deferred Delivery window where you will see the status of selected message see Figure 29 Deferred delivery x Sent 97339284080 ll Export Close Figure 29 The delivery details window Here you can export the report with difterent message statuses by clicking the Export button e Export all e Export delivered e Export non delivered lf you
7. I am sending personalized and customized messages how is the number of characters counted The Web Message Manager counts the characters of the biggest entry in the personalization and customization data So don t forget to take into consideration the number of characters that will be imported using these features especially for bulk messages This way you will keep your message within the requested limit and reduce the cost If sent a message two days ago can access it edit and re send it now If you have not saved it see chapters about creating SMS and MMS messages it is gone Next time you feel the message can be useful in future save it You can delete it any time if it does not prove necessary Can I use different signatures for different users Yes you can have several signatures or originators for your messages and you can choose them from the Originator drop down list on the Messaging page Contact your Operator or Distributor to arrange the list of originators available Page 38 of 39 00f 000
8. applications WebMM allows you to import and export the Phone Book and the Recipient List to from external files and databases Y Tools To get access to these facilities click the button see Figure 24 Page 26 of 39 Collapse All Expand All Refresh 0 recipients selected 3 Local contacts 10 i Phone Book Local Lists Import Address Book l pra 3 Export Address Book i o Friend A p Colleagues _ Pa Coleg am El Import Recipient List gt m Export Recipient List Figure 24 The Phone Book tools Ill 5 a Importing Phone Book Recipient List The Import feature allows you to add contacts to your Phone Book or only to your current Recipient List from external files and databases To import data to your Phone Book Recipient List click Tools Import Address Book CSV XLS XLSX TXT File or Tools Import Recipient List CSV XLS XLSX TXT File Find the necessary file and click the OK button see Figure 25 In order to perform the import you will need to indicate which field column from the original data source should be mapped to which fields of the SMS Manager phone book To do so please click on the column in the list then select the type of data this column contains using the dropdown box below Press Import button when you are happy with your data mappings Selected group Local Lists Please select table to use Sheet Column 1 Column 2 Column 3 Muhammad
9. selected a message sent to a group you will see the status of the message to each recipient in the group lt is advisable to check your account balance from time to time To do this click the Request Account Statement button A form similar to the one shown in Figure 30 then appears Here you can verify how much currency units were spent on certain types of messages in the specified periods of time and all other parameters of the messages you sent ADA ADMI i LESS AGEMA Account statement 6 18 2014 4 00 23 PM Customer ID 1885 Customer Name Tatiana Datskevich Username ParkWillson Current Balance 366 100 SMS 0 000 MMS Parameters Date From 05 18 2014 E To 06 18 2014 Report type Export file type csv Oxs por ete Export report Figure 30 Your account statement Page 30 of 39 The messages that are specified for future delivery to the recipient can be deleted by clicking the icon see Figure 38 Date Time E From To Usage 06 19 2014 16 01 00 4651 1 recipients 1 800 ix 06 18 2014 14 31 30 1 recipients 06 18 2014 14 19 41 1 recipients 05 13 2014 11 54 00 65 1 recipients Figure 31 The button for deleting deferred delivery messages Please note that your Account Statement can differ from the one shown depending on your customer type and settings and the Operator settings Page 31 of 39 V Managing Inbox messages The Inbox feature lets you receive SMS and MMS messages dir
10. storing your password in your computer is not secure especially if you share your computer with other users After you click Login you get access to your user account via WebMM If you see the Invalid Username and Password message while trying to login it means that the username or password you are entering is incorrect and you need to check if you are doing everything right There might be cases when the Caps Lock key on your keyboard is turned on or the keyboard layout is changed Page 6 of 39 After logging in to the Message Manager you can change your existing password by clicking the Change password link and typing a new password into the corresponding field of the form lf you do not have an active account click the Register button shown in Figure 1 and you will be directed to a page where you can pass online registration by following given instructions l 1 a Logging in as a Consumer In case you are using the Consumer mode of WebM the fields to fill in for the login are just Phone number and Password see Figure 2 In this case if you are in the country of the Operator you can omit the country code substituting it with O ESSAGE MANAGER INTERFA Saga English ww pc Phone number Password Remember my password Do not have an account Please sign up here for free Phone number Sign up Figure 2 Logging in as a Consumer lf you forget your password you can press the Forgotten password
11. stuff or you may need to show the info to your system administrator if you experience a problem A This icon warns you of any potential pitfalls and gives you the all important information on how to avoid them About the Web Message Manager Thank you for choosing Web Message Manager WebMM as a most complete web solution for your immediate business communication and internal operation management WebMM doesn t require installation all its features are accessible online after logging in The web based application allows you to send text and multimedia messages to mobile phones all over the world from any PC connected to Internet You as a user of the Web Message Manager can e Create advanced SMS MMS messages with the help of templates personalization and customization features using various media files e Save any created messages for future use and editing e Send your messages to multiple recipients from any PC connected to Internet using the configurable message templates or creating messages from scratch e Receive messages to your WebMM and forward them if necessary Please confirm availability of this service from your mobile operator Page 4 of 39 e Keep a flexible Phone Book provided with the nested groups of contacts birthday reminders advanced search and many other features e Quickly define message recipient lists using the Phone Book Distribution Lists or manual input e Trace the outgoing m
12. that you can send messages only to those operators that are listed in the Web Message Manager Coverage Database e TimeZone Difference in hours between the local time in this Network country and the Greenwich Mean Time GMT In some countries there are several time zones Minimum and maximum GMT difference values are indicated in these cases separated by comma For example USA setting have a GMT Difference of 8 10 Page 36 of 39 e SMS MMS indicates whether the Network supports SMS MMS If it does the price of SMS MMS is also shown You can perform search using the criteria of Country lookup Operator lookup or both Please type the name of the Country or Operator Network in the relevant search box You do not have to use wildcard characters like or as the Coverage list automatically jumps to display all the search terms which contain the string of the symbols you typed not necessarily in the beginning of the word Page 37 of 39 Frequently Asked Questions I need to send a message of more than 160 characters Can I do it As you may already know one Latin SMS message can be up to 160 characters and languages with alternative code tables like Arabic or Bulgarian can contain up to 70 characters The Web Message Manager can send longer messages it depends on your Operator by splitting them into several ones Please note that this will increase the cost of your message as many times as there are parts
13. tune it to your business requirements and operate it conveniently and efficiently We organized the manual as a reference and a small study guide so that each chapter stands alone giving you quick and easy answers to particular questions and step by step instructions for specific tasks You can find the necessary information in the chapters through the Contents or using the Index sections for immediate help in many typical situations Your Web Message Manager is also a highly customizable tool and your Operator system administrator can change the options available and the outer look according to your needs as a client and the Operator s needs as the provider Hence the screenshots in this manual may insignificantly differ from what you have onscreen Also because of Our ongoing efforts to improve the WebMM performance the screenshot can show previous version numbers of the software In this case the new version has higher productivity and stability but the functionality remains the same The screenshots in this manual present the fully loaded WebMM with the maximum of features Depending on the Operator settings your actual views of your Web Message Manager may look different Please contact your Operator Administrator if you want to have a feature available for you D This icon signals technical stuff that you may find informative and interesting but isn t essential for Web Message Manager everyday use Feel free to skip over this
14. Ali Amina Tuma q Mounira Zogby 974442446444 Hosni Shammas 974442044444 E Imed Seif Os 444 Fatiha Mustafa 974442454444 Souad Kattan 9744427444424 Selma Asghar 974442414444 Manel Haddad o744422 TTT hil A j Firstrow contains the field labels and should be ignored during the import Remove duplicate numbers a Import 2 Cancel Figure 25 Importing contact data to your Phone Book or Recipient List First in the Selected group drop down menu select the group where you want to put the contacts you are importing Then highlight the necessary column in the table and select what field in the Recipient Information screen see Figure 18 they must be put into To do this use the drop down menu at the bottom titled Selected field contains following data note the Ignore this field option in the selection After you click Import the contacts appear in your Phone Book If you import contacts to the Local Contacts group it is obligatory to indicate columns with Name and Phone Number Unlike with the Local Lists group where only Phone Number is required Page 27 of 39 Remember that all phone numbers in the file for importing should be correct otherwise you will see the following confirmation window see Figure 26 r a j The 374442444444 number is not recognized Click Ok to skip the JF unrecognized number and continue or click Cancel to stop Importing Figure 26 The unrecognized number l11 5 b Exporting Phone
15. Book Recipient List lf you need the contact information contained in your Phone Book for external purposes you can export it To export your Phone Book Recipient List click Tools Export Address Book CSV XLS XLSX File or Tools Export Recipient List CSV File Then click the Download Phonebook Download the Recipient list link accordingly For exporting your Phone Book Recipient List the Web Message Manager D creates a CSV Comma Separated Value file This format is probably the most popular one for transferring data from one application to another because now the overwhelming majority of database systems are able to accept comma separated data You can read and change this file by programs like MS Excel MS Access and many others and save it as usual just remember to keep CSV format Page 28 of 39 IV Managing Sent messages This screen displays all sent and stored messages see Figure 27 including the messages specified for future delivery see Chapter II 5 Launching and managing promotion campaigns with your messages You can view resend and delete messages here ESSAGEMA R CFTR o th INTERFACE History a Date Time gt From To Usage Messaging 06 18 2014 14 31 30 4651 1 recipients 1 800 06 18 2014 14 19 41 14651 1 recipients 1 800 05 13 2014 11 54 00 4651 Fi 1 recipients 2 500 Ll Phone Book r Pd E r F i F F E E A Page ji ofi View 1 3 of 3 K ii
16. Bs t 06 16 2014 16 04 06 18 2014 16 04 42 Admin 3752965689 1 i Fhone Book i 1 p p e i Fa 1 i Sent 1 1 4 H MM 1 5 t Page i jofi View 1 2 of 2 3 Inbox c reece E lea Receive New Messages From 375296666999 e pista a Add Sender to Phonebook Date Time 06 18 2014 16 15 08 o z ER Inbox Options subject for COMP b Forward Coverage cat Export Selected GA Reply Request Account Statement ei Delete Figure 33 Receiving Inbox MMS self explanatory form see Figure 34 You may want to click Inbox Options for the beginning which brings you to a pretty Inbox Options Remove messages from server after receiving Remove messages from server as they are deleted in the Message Manager Retieve complete message text content Close Figure 34 The Inbox Options configuration In the Inbox Options window you can O Define how often your incoming messages are to be checked If you leave the box unchecked you have to click the Receive New Messages button every time you want to see the updated list e Specify whether you want your incoming messages to be removed from the Operator server after they are received or after they are deleted in your WebMM Page 33 of 39 e Retrieve complete message text If this option is activated all inbox messages content will be received from server at once but it may mean a lot of unnecessary Internet traffic expenditures It is more advisable to leave it deac
17. ESSAGE MANAGER INTERFA E current message gt Contacts name or number to look up Recipients for the message Messaging SE New E Add Collapse All Expand All Refresh 1 recipients selected ig Local contacts 2 Y Tools Ali Khalil lt 18006925678 gt Sent i Contacts F Ali Khalil Inbox T gt Outbox Contact Add Edit Delete Coverage Figure 20 The List of Contacts To add a contact to the list of recipients double click the contact name or select it and click the R gt button In case you want to add the whole group to the recipient list choose the necessary group and click the gt promotional messages to some target audience button This is especially useful for To remove a contact from the recipient list double click it or select it and click the lt T button To clean up the recipients list field click the T button To add a recipient not listed in the Phone Book type the recipient s phone number in the entry box and click the Add button In this case the recipient s name will not be specified in the list All the contacts put in the recipient list are automatically displayed in the Send To field of the Messaging page Page 24 of 39 lll 3 a Mass mailing with Distribution Lists Using Distribution Lists is an indispensable method of streamlining your marketing activities Your Administrator can compile a number of Distribution Lists related to your marketing needs You
18. NXXATEEEENOEIOOENAEAOAOASEASOOANEEAAAAAA A epee Inbox Speediali Speedial2 Speedial 3 Speedial 4 Speedial 5 Y XK Clear Send W Outbox Coverage Figure 12 The MMS message page c Define the Recipientby entering a phone number or choose a recipient from the Phone Book by clicking the AS icon You can send your MMS message to multiple recipients just like with an SMS message see Chapter Il 1 Creating SMS Messages d Enter the subject of your message Unlike with SMS messages you must type the Subject of the message in the corresponding field above the message box e Check the number of currency units required for sending the current message by clicking the icon lf you have some contacts you are using frequently you can also use the Speedial feature the same as for SMS sending see Chapter II 4 Defining frequently dialed numbers in Speedial To begin composing an MMS message itself please click the amp button or double click on the message area The Multimedia Message Composer screen then appears see Figure 13 Page 16 of 39 Background color fp Duration 0 sec Text gt bT A z Visual El 3 Audio IF a6 Video HA Total size 1 kb ai FH Figure 13 The Multimedia Message Composer window To start creating an MMS message press the lt button Now you can change background color by choosing the desired one from the color grade it appears after clicking the background col
19. alance is 35 lt date gt The WebMM puts in the date once the message is sent Thus again instead of writing a multitude of individual messages for many recipients you create an external database with the necessary custom fields import this database to the WebMM compose only one SMS and send it to all your clients by just one click The WebMM does most of the tedious job for you Note that Insert Custom Tag option is activated ONLY if the imported Recipient list is provided with AT LEAST ONE custom field It is possible to define up to 10 custom fields for each list 11 1 b Creating and managing preset messages for future use If you feel like you have just created a very good message worth to be saved for future use please click the Y icon The message is then added to the Default category of preset messages To manage the available preset messages click the icon The Preset Messages window will appear on the screen see Figure 10 Page 14 of 39 Preset Messages x Preset message text gt Category Edited on Please send the documents to my email Colleagues 6 20 2014 Call me back Friends 6 20 2014 ical Page li jofi View 1 2 of 2 Send Close Figure 10 Managing preset messages Here you can also add a text as a preset message edit or delete existing preset messages see the buttons at the top and assign a message to another category The preset messages can also be sorted alphabetically by category or by date
20. are shown at the top of the Messaging page If you are a user of a postpaid customer with prepaid packages your balance is shown But if you are a user of a postpaid customer with default packages your balance is not shown The cost of sending the message depends on the type of your message MMS messages are much more costly the number of the recipients and the destination GSM network s lf you want to get more detailed information about your balance click the link with the number of currency units and you will be directed to the Packages Available window where you can find all necessary data such as Package Name Package Type Message Type SMS MMS Remained Credits Purchase Date Expiration Date etc Instead of your username you can have the Manage My Account link at the top left corner of the Messaging page see Figure 5 Your balance OAR 200 000 Expires on 07 18 2014 Messaging Figure 5 The Manage My Account link Page 10 of 39 By following this link you can manage your account settings in the Message Manager Admin Interface this feature availability depends on your Operator settings 11 1 Creating SMS Messages The Messaging page is your main workbench to compile and send messages both SMS and MMS types To create new SMS message please a Select the SMS option button SMS MMS at the top of the screen b Define the Originator which serves as the signature for your messages You can choose the Or
21. arted 1 1 Launching Web Message Manager the first time Web Message Manager WebMM is the web based application which doesn t require any installation To launch it you just need Internet connection and Internet Explorer version 7 or later alternatively you can also use Firefox 2 x or later or Safari 4 0 or later or Chrome All WebMM features are accessible online after you login The first time you run the application the Login screen appears see Figure 1 Even before you log in you can define the language for the interface see the top left corner INTERFA ESSAGE MANAGER 5395 English swe Customer ID 1585 Username ParkWillson Password TILLI lf Remember my password Reg ister Now Login Figure 1 The Web Message Manager Login page To log in to the Web Message Manager you must do the following A 1 Open your Internet browser and type the Web Message Manager s web address into the browser s Address bar 2 Allow the browser to load the page then enter your login details into the fields at the Login page see Figure 1 Use the information you received from your provider to fill in the fieldson the Login page e Customer ID digits only e Username e Password You can select the Remember my password box if you want the application to store your password in its configuration so that you do not need to enter your details every time you restart your computer Please note that
22. be sent to This information is used to validate the destination phone number and to compute the cost of sending the message It is not possible to send messages to the networks that are not listed in the Coverage database The database is updated daily so if you have troubles with the number you specified please check it and try again ESSAGE M USER INTERFACE Country lookup Operator lookup me z Lookup Messaging Coverage area information Country Code Network T one SMS MMS Zimbabwe 263 GSM 2 1 800 2 000 Phone Book Zambia 260 GSM 2 1 800 2 000 Yemen i GSM 3 1 800 2 000 Wallis and 6 GSM 12 1 800 2 000 ee Viet Nam GSM 10 Fl 1 800 2 000 Viet Nam GSM 9 1 800 2 000 Venezuela 5 GSM 1 800 2 000 Vanuatu 67 GSM 1 800 2 000 Uzbekistan 99 GSM 1 800 2 000 Uruguay gi GSM 3 1 800 2 000 T United Stat GSM 1 800 2 000 a United King GSM 1 800 2 000 Outbox a United Arab 9 GSM 1 800 2 000 r ron Ton FF a en if Page i of 16 m gt ri View 1 14 of 214 Coverage Figure 36 The Coverage area information page This screen displays the list of countries covered by GSM operators all over the world The Coverage Area Information is represented by the following fields e Country the name of the country the Network is operating in e Code the phone code of the country e Network the name of the GSM operator which provides the service in the country Note
23. can see them if you press the S button on the right of the Messaging page see Figure 21 Send To Ali Khalil lt 18006925678 gt al Flash Our presentation starts at 10 am r a Characters 32 1530 1 msg y Figure 21 The Distribution Lists button This evokes the Server Distribution Lists window where you can select the list you need see Figure 22 Server Distribution Lists x Lise his dialog fo select Server Distribuben List which reqoien s wil receive your message Search Recipients range All from the selected list Distribution list part Offset Count Available lists Belarus gt ie 10 2 1040 Baghdad 2 Basra Description Selected list description M DL10 28 Erbil 28 gag cee Irag ee Iraq Recipients in selected list OK Close Figure 22 Selecting a Distribution List All available lists are displayed on the left of the Server Distribution Lists window To save your time use the Search option by typing the Distribution List title or the part of it You can send a message to all recipients from the required list or to a part of recipients by selecting the corresponding options on the right of the window see Figure 22 If you want your message to be sent to a part of recipients from the list type the offset start number within the list and count total number of recipients values to set the recipients range Page 25 of 39 Please remember that you are charged fo
24. ectly to WebMM SMS and MMS messages are sent from regular mobile phones to a special shortcode provided by your Operator This feature can be used for establishing effective feedback with your current and potential clients Please note that its availability depends on the Operator The Inbox page of WebMM opens after pressing the corresponding tab in the toolbar on the left see Figure 32 ESSAGEM 0 0 9 0 0 0 USER INTERFACE Sele Mark All as Read Mark All as Unread E ES Inbox Messaging Status Date Time Message Date Time Retrieved From To W fed 06 18 2014 16 04 06 18 2014 16 04 42 Admin 375295589 Phone Book a P Pal Fa Sent al Fa 4 om t E a Page i ofi View 1 1 of 1 e Inbox e Er es E a Current Message k Receive New Messages Password Rot 7G6J3E al Add Sender to Phonebook T outbox 2 Inbox Options Ae Export Selected Request Account Statement lios a Forward a Reply MI Delete Figure 32 The Inbox messages page If in your Inbox messages you select an MMS message then in the Current Message field you will see the sender s phone number date time and the subject and you will be able to play it see Figure 33 Page 32 of 39 7 oe Nam Mo wens NTERFACE Select Read Messages Mark All as Read Mark All as Unread Es Inbox Messaging Status Date Time Message Date Time Retrieved From To 14 E fi 06 18 2014 16 14 06 18 2014 16 15 08 375296 4652 E
25. essages history and monitor the delivery status of the messages sent from PC or from dedicated mobile phones e Always work in your familiar environment because your message templates contacts in your Phone Book and other settings are saved on your Operator s server Please note that availability of the features above depends on your Operator s settings and the software edition you are using Please also remember that Web Message Manager is a web based application that is why in order to boost its performance and reduce unnecessary traffic it uses the loading on demand approach wherever possible For example when you are creating a new contact the mobile number entered is not checked automatically Instead you have to click the checkbox next to the mobile number to initiate the checking see Figure 19 The Web Message Manager is just one of many useful products offered by PowerMeMobile Co For the complete list of supported applications please visit www powermemobile com PowerMeMobile Co is constantly working on improving Web Message Manager so there may be insignificant differences between the actual WebMM look and the screenshots in this manual Also a screenshot may show a previous version of theWeb Message Manager in this case the productivity and stability is improved but the functionality remains the same Disclaimer PowerMeMobile Co makes no representations or warranties with respect to the contents hereof and
26. ey MESSAGE MANAGER OOPEOOO Web Message Manager User guide Software version 1 23 34 554 March 24 2015 Copyright Copyright 2001 2015 PowerMeMobile Co All rights reserved No part of this publication or any software included with it may be reproduced stored in a retrieval system or transmitted in any form or by any means including photocopying electronic mechanical recording or otherwise without the prior written permission of the copyright holder Trademarks and Registered Trademarks Products and product names mentioned in this document may be trademarks or registered trademarks of their respective owners Page 2 of 39 Contents INTR boor coco ios ccoo dc ec eonescaet seeeeconsanisecaecstecceost 4 ABOUT THIS MAN o R 4 ABOUT THE WEB MESSAGE MANAGER sccccccccceseeececeeecceaeesseeceeeeeesaeeaeseceeeeeesueaeeeeeeeeeessaeasaeeeeeeeeseaaeeeeeees 4 DISCLAIMER Ore a 5 k GETMINS STARIED seee n 6 1 LAUNCHING WEB MESSAGE MANAGER THE FIRST TIME 00scccccceeseeeeeeceeeeeceeeeeeeeeeeeeseaeeeeeeeseaeeeeeeas 6 Ta LO9QO NG inasa CONSUMO stat aan a divs AAA AAA IRA 7 2 WEB MESSAGE MANAGER INTERFACE unen 7 E MESSAGING eects ascent at ceri a cna aaa odie ce ste hee eset nei eebtuite 10 11 1 CREATING SMS MESSAGES nd iii 11 LAA COSIOMIZING your SMS MESSAGE oa 13 ll 1 b Creating and managing preset messages for future USC ooonccccccccccoocanncononononnnnnanonnnnnnnononanos 14
27. g frequently dialed numbers in Speedial If there are some favorite recipients to whom you send messages very frequently you can set Speedial buttons for them The Speedial buttons allow you to send messages to the predefined addresses with just one click To configure the Speedial buttons please do the following a Click the icon The Speedial Configuration window appears see Figure 14 b Fill in the form by specifying the Button Label and the recipients mobile number You can type the phone number directly into the entry box or press the button next to the Mobile Phone entry box and choose the number from the Web Message Manager Phone Book c Click the OK button to save the Speedial phone numbers and return to the Messaging page or the Cancel button to return without saving Speedial phone numbers Speedial Configuration nee buttons alow vou fo send SMS message fo he predefned adoress with just ane mouse Gor Alease define your speeda buttons Button Label Mobile Phone 1 Mohammad 97444452869 2 All 97444852561 3 Sundip 97444452569 4 Khalil 97444552064 3 Adel 9 444452069 of OF 2 Cancel Figure 14 The Speedial Configuration window with buttons defined After you specify the Speedial labels they are displayed under the message box on the Messaging page see Figure 15 Sundip Khalil Clear f Send Y Figure 15 Speedial Buttons with new labels Now you can send a composed message immediately by clickin
28. g the appropriate Speedial button Note that using a Speedial button you do not need to type the recipient s phone number in the Send To field every time you wish to send a message because the recipient s number is already indicated in the Speedial configuration Page 19 of 39 11 5 Launching and managing promotion campaigns with your messages The Managed Campaign option allows you to define the exact time your message will be delivered to its recipient s Please remember that the availability of this feature depends on your Operator settings To set up the parameters for your promotion campaign please do the following a Click the Managed Campaign button at the bottom of the Messaging page in the drop down list near to the Send button b Set date and time when your campaign is to be started see Figure 16 Please keep in mind time zone differences with your recipient c d e f Restrict message delivery to a certain period of the day which helps for instance not bother the recipient in working hours optional Set date and time when your campaign is to be finished optional Enter email address or phone number to which you will receive the notification of campaign completion optional Click the Send button to send your message and close the window Use is dalog fo have your messages delivered an date and me of your Your local date and time 06 18 2014 15 24 GMT 3 Your message will delive
29. ick the text field choose Insert Smiley and then pick the smiley you like Do not use them too much in your business communication some serious people still find them too ambiguous Personalization Features This option allows you to create and then personalize your message by inserting recipient name initials prefix title etc into the uniform message text as variables This is a valuable tool for efficient mass messaging which will not look mass and impersonal For example you want to send the birthday wishes to two recipients Mr Smith and Ms Ross Firstly define the recipients phone numbers in the Send To field you can type them directly into this field or choose them from the Phone Book Then write a message Happy birthday Many happy returns of the day Place the cursor where you want to insert the names after the word birthday in our example Use the Personalization Feature in the Message context menu and choose Insert Recipient s Full Name with Title TheWebMM then inserts the individual recipient names and titles into the message text automatically Note that instead of writing separate messages to each of two or two thousand recipients you write only one message and the necessary personalizing information is taken from the Phone Book for you Insert Custom Tag This feature is even more sophisticated as it can use the data fields imported into the WebMM from the external sources While messaging c
30. iginator from the drop down list If you want to change the list of the Originators available for you please contact your Operator Administrator c Define the recipient of the message You can either type the recipients phone number directly into the Send To field or choose the recipient from the Phone Book To use the Phone Book option click the a icon To send the message to more than one recipient simultaneously use the Enter button on your keyboard after typing the phone number to separate them in the Send To field If you changed your mind and do not want to send a message to one of the typed numbers you can remove it by clicking the icon right after the phone number However instead of typing the phone numbers manually you can select them from the Phone Book please see Chapter Ill 3 How to select recipients for messages Remember that for using international phone numbers you will be charged more than for the local When trying to send a message to such number the confirmation window will appear see Figure 6 Confirmation window Warning your message contains international numbers which will be charged at a higher rate than local messages The cost is 7 2 QAR for one message sending Would you like to proceed with sending Cancel OK Figure 6 Charging for sending a message to the international number d Define the language of the message Arabic languages are currently available in the Language combo box the
31. ily depends on the settings your Operator applied when your customer and user were created Some information pieces which presentations may vary are the following e The Inbox button in the Toolbar is not shown if the Inbox feature is not available for your user e When the Messaging tab is selected the balance is shown in the top right corner if the customer is prepaid the package expiration date is shown if packages are used e Depending on your Operator settings the Balance Info section at the top right corner can also show the number of messages remaining e There is no SMS MMS choice on the Messaging page if the user is not allowed to send MMS messages e The Language menu can be omitted for Operators with English only subscribers Page 9 of 39 ll Messaging Every time you log into WebMM the Messaging page appears see Figure 4 Of course you can log off to come back to the Login page any time by clicking the Log off link or the icon in the top right corner of the page see Figure 3 ESSAGE MANAGER INTE RFAC Username ParkWillson Your balance SMS MMS Expires on papas Originator 4651 Send To Phone Book Flash Sent Inbox Characters 0 1530 0 msg v T J Speediall Speedial2 Speedial3 Speedial4 Speedial 5 a Outbox Clear yf Send Coverage Figure 4 The Web Message Manager Messaging page Your username and the number of units to pay for your messages to be sent
32. latter language can be with Arabic or Latin numbers see Figure 7 Page 11 of 39 7 Language Arabic with Latin number Ea Flash Arabic with Latin numbers y gt di pia 5443 pgdtas la yd Arabic with Arabic numbers Y K i Characters 28 670 1 msg e Figure 7 The Language combo box Remember that the Language menu can be omitted for Operators with English only subscribers e Define the Type of the SMS You can create a Flash SMS by clicking the corresponding checkbox see Figure 4 This is a type of SMS that appears directly on the screen without user interaction and is NOT automatically saved to the inbox messages It can be useful in promotional purposes or cases of confidentiality as in delivering one time passwords Remember that the Flash feature availability depends on the Operator settings f Check the cost of the message To keep track of your expenses click the calculator looking icon Then you are shown how many currency units are required for sending the current message see Figure 8 According to the current recipient list this message will require 1 8 QAR to be spent Figure 8 Message after pressing the message cost button lf you do not have enough currency units to send the current message you will receive the confirmation message g Define what recipients from the Distribution Lists will receive the current message i by clicking the icon You can send a mes
33. mailing with Distribution Lists containing just the telephone numbers This can be handy for promotion message deliveries when the real names are not available ESSAGE MANAGER USER INTERFACE Use this page to maintain your phone book and to select recipients for your ie current message a Contacts name or number to look up Recipients for the message SEI New Add Collapse Al Expand All Refresh 0 recipients selected E C Local contacts 2 i Tools Phone Book ES Local Lists Messaging ak gt sent db gt r Contacts gt e Inbox T p Outbox Contact Add Edit Delete Coverage Figure 17 The Phone Book page Page 21 of 39 In the Phone Book there is the tree of contacts which you can edit and delete as well as add new contacts into one or several multi level groups and subgroups You can collapse or expand the list of all groups and subgroups using the corresponding links above the tree of contacts To view the contacts included into the group click on the group name You will see the list exactly below the tree of contacts 111 2 How to create a new contact To create a new contact click the Ne button right click a group and choose the Add contact button or click the Add link at the bottom The Recipient Information window will appear on the screen see Figure 18 x Recipient information Refresh Contacts name or number to look up DD Local contacts 10 f ff Tools lad
34. mains Unknown and the OK button in the lower left corner of the screen is not available This means that you cannot add this contact to the Web Message Manager Phone Book and you cannot send messages to this recipient The Web Message Manager updates its Coverage database daily through Internet so if the code you entered does not give you any Recipient s local time check the code again lf you want to impress your clients or partners with how much you care about them your next step is to specify the recipient s Birthday in the Reminder section You can use the inbuilt calendar to indicate the birthday date Finally go to the Groups section and choose the group to which a new contact must belong Please note that one contact can be included in several groups but the record remains the same which means that if you make changes in the record the view of the record in every group is changed You can also add a contact to a subgroup of the current group creating it in advance on the Phone Book page with the right click by the required group in the list Click the Create button to finish and return to the Phone Book page Page 23 of 39 Ill 3 How to select recipients for messages You can choose any of your contacts to become a recipient for the message When you select a group the list of contacts show up below the group section see Figure 20 ooreco o Use this page to maintain your phone book and to select recipients for your
35. ogram and is located on the left side of the main window The buttons are used to switch between the Web Message Manager interface pages which are shown in the centre a kind of a work bench of the web application Thus the possible views of the Main section are e Messaging This button opens the main messaging page which allows you to create or modify your SMS MMS messages set the recipients define message templates calculate message cost etc e Phone Book The Web Message Manager provides a sophisticated phone book facility enabling users to handle contacts Phone book search adding and editing tools are available on this page e Sent All previously sent messages are shown here The message status enquiry and resending option are available on this page Page 8 of 39 Inbox All messages sent to you are kept here You can read them reply to them if necessary and export the messages for external use Outbox On this page you can manage the rejected blacklisted and wrong coding messages not possible to send Coverage This button opens the list of GSM networks to which the Web Message Manager can send messages Searching by country and or operator is available on this page For your convenience the buttons in the Web Message Manager interface have roll over tips D Please note that your Web Message Manager is a part of a big software complex called Message Manager Platform Hence the WebMM outer look necessar
36. or field set duration for each frame The default value is set to 20 seconds but you can change it according to your needs The only real limit is the MMS message size which is 1000 Kb insert text by typing it in the Text area or you can click the A button to insert the text from the existing txt file You can change the text direction by clicking the icon add pictures by pressing the E button The supported file types are jpg joeg ong gif tif tiff mbm omp womp After uploading a picture you can change the image resize rotate flip etc to be sent to your recipient in the Upload Image for MMS window add audio with the help of the ys button The supported file types are aac amr awb mp3 wav add a video file in 3gp format by clicking the icon To Delete the selected picture text audio or video file press the button Page 17 of 39 To change the position of text and image within the frame please use the E button at the top left corner Then you can see how text and image change their position on the preview area You may especially need it after you check how the message looks like E When the first frame is complete you can insert the next blank frame to continue by using the button for preview pressing the a button again With the help of the a button you can delete frames and change their order by using frames For this select the frame and click the b
37. ou can also check the status of your account by clicking the Request Account Statement button see Figure 30 Page 34 of 39 VI Managing Outbox messages The Outbox stores all rejected blacklisted or wrong coding messages not possible to send see Figure 35 To delete a message from the queue select it and click the Delete button To clear the whole list of messages click the aceall button To send the selected message click the ES Send now button ESSAGE MAN USER INTERFACE Double click the message to edit Py Outbox Wessaging Date Time amp Message Our flight is postponed Immediate Immediate Talk to you later Do it on Monday please Phone Book immediate test Immediate sent Inbox Outbox i a of 1 View 1 4of4 al Page 1 Delete By Clear all ES Send now Coverage Figure 35 The Outbox messages page lf you want to edit the message to be sent you can get to the Messaging page by double clicking the message Please note that if you initiate editing the message from your Outbox the A message content then appears in the Messaging form where you can edit it and send again At the same time the message itself is then deleted from your Outbox Page 35 of 39 VII Updating your Coverage map The Coverage information see Figure 36 is used to allow the Web Message Manager to determine which GSM Operator or Network and which country an SMS MMS message must
38. r every message sent to the A selected Distribution List i e for as many messages as there are recipients in the list 111 4 How to organize your groups and contacts Contacts in the Phone Book can be organized into multi level groups and subgroups The following groups are created in the Web Message Manager by default Local Contacts and Local Lists All operations are performed through the context menu Open it by right clicking the selected group see Figure 23 Y Local contacts 10 E Clients Add Contact Add Sub Group Rename Group Delete Group Figure 23 The Contacts list menu Using the context menu you can choose one of the following commands Add contact add a new contact to the selected group or subgroup Add subgroup create a new subgroup in the selected group subgroup Rename group rename the selected subgroup not available for groups Delete group remove the selected subgroup not available for groups default groups Local Contacts and Local Lists cannot be deleted Keep in mind that contacts in the Local Lists group can be used in cases when the real names of contacts are not available or not necessary for example promotion message deliveries Unlike the Local Contacts group where it is obligatory to enter the First Name Last Name in the Recipient Information window e A Remember that you can create rename or delete only subgroups The D lll 5 Phone Book and other
39. red to 375296685965 Starting your campaign Date 06 18 2014 Time 03 24 PM i Restrict message delivery to the following period of the day From PM To PM E Campaign expires on Date Time C PM i Notify me when the campaign is completed via email or sms to Cancel af Send Figure 16 The Managed Campaign window Page 20 of 39 PIII Managing your contacts with the Phone Book Being an instrument for business communication the Web Message Manager can store your extended contacts in its Phone Book conveniently organize them for you into multi level groups and instantly deliver them at your disposal Here you can e Create edit and delete contacts e Create rename and delete groups and subgroups e Move your contacts and subgroups from one group to another e Select multiple recipients for your messages You can also share the contact information with external sources i e export it to CSV Comma Separated Values files and import new contacts from external databases The Phone Book itself is stored on your Operator server which enables you to access it from any computer with Internet connection Ill 1 Phone Book overview The Web Message Manager is equipped with the advanced Phone Book see Figure 17 in which you can do everything necessary to efficiently organize your contacts and send messages In addition to groups the program has the Distribution Lists see Chapter 1 l 3 a Mass
40. sage to one of the available lists For more information please see Chapter Ill 3 a Mass mailing with Distribution Lists Your SMS text in WebMM cannot exceed a certain number of characters for example 1530 characters including spaces if your message text is in English Be careful with some service characters like T Y T because each of them is counted as 2 characters not 1 How big your current message is is shown literally above the message text field Please note that if your SMS message is in Arabic as a rule it cannot exceed a number of characters less than for English for example 670 characters Spaces including Remember that both SMS text limits for English and for Arabic depend on your Operator settings Page 12 of 39 11 1 a Customizing your SMS message lf you want to customize your message you can use the WebMM context menu evoked by right clicking in the message text area see Figure 9 Then your message will look lively and personal which may very well mean good customer relations and good customer relations may mean good profit Please meet me at 9 pm E5 Insert Smiley i Bes Personalization Features Insert custom tag Figure 9 The customization menu for your message Insert Smiley This tool provides a set of the so called emoticons which can add life to your message text especially with younger audience To insert a smiley please right cl
41. tivated so that when you receive a lot of messages you can select the required one you want to read in the list and retrieve only the current message content to save you traffic On the Inbox page you can also delete or forward any message reply to it or add the sender number to the Phone Book using the corresponding buttons lf you want to save details of the contact you received a message from click the Add Sender to Phonebook button and you will be directed to the Recipient information window where you can fill in the required data lf you need the message to be used for external needs you can export its content to CVS and HTML formats with the help of the Export Selected button In the status column of Inbox messages you can see an icon that is changed according to a message status Unread 4 Read amp Exported f Replied 1 Forwarded t etc lf you want to export all read messages from the list for example click the Select Read Messages link at the top of the Inbox page To mark all messages as read unread click the corresponding links next to the Select Read Messages one Please note that your Operator will charge you for forwarding from your Inbox A Various views of your Web Message Manager including this one depend on the Operator settings Hence they may look different from the screenshots in this manual Please contact your Operator Administrator if you want to have a feature available for you Y
42. ustom tags are used to provide large numbers of clients with some individually prepared information Let us give you another example Supposing you want to inform your clients about their current account balance First of all create an external file or database CSV MS Excel TXT containing the necessary information the name phone number and current account balance of every client Here is an example of what your CSV file might look like Customer Name PhoneNumber Balance Mr Anmad 9659666666 20 Ms Adel 9659777777 35 Page 13 of 39 A Then import this file into the WebMM Recipient List Use the Tools feature of the Phone Book see Chapter Ill 5 a Importing Phone Book Recipient List for details Note that during the import you should mark the account balance column as a Custom field 1 After creating the Recipient List return to the Messaging page and compose the text of the message using the right click context menu to insert your custom field for example Dear lt fullname gt your current balance is lt Custom 1 gt lt date gt As you see here we engaged both Personalization Features lt fullname gt lt date gt and the Custom Tag lt Custom field 1 gt The WebMM inserts the individual recipient names titles and account balances automatically Your messages then look like this Dear Mr Ahmad your current balance is 20 lt date gt Dear Ms Adel your current b
43. utton The frame is then duplicated You can now change the text and picture position resize the image insert a new image or text edit the text and change the background color To save the message please click the button and enter the template name Later you can use this template by choosing it from the existing templates y To edit or resend the existing MMS message click the button choose the message you would like to edit and make changes When the MMS message is complete you can return to the Web Message Manager a Back Messaging page by clicking the Y button and send the message Please note that with some Operators the cost of your MMS message can depend on its size and your Operator can charge your MMS message in ranges For example the first 50 Kb of your MMS message cost 0 05 currency units per Kb then every Kb added costs 0 10 currency units 11 3 Sending SMS or MMS Messages The Web Message Manager gives you several convenient choices for sending SMS MMS messages to your recipients by using the following buttons e Send Send now e Managed Campaign e Speedial The most common and easy way of sending a message is to use the Send Send now button The Managed Campaign is used when messages are to be delivered at date and time of your choice The Speedial buttons are used to save your time and send a message with only one click and they need to be configured as well Page 18 of 39 11 4 Definin
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