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1. Power Button To restart the SmartStor press the power button again 15 SmartStor NAS User Manual 2 6 Using LCD The SmartStor provides you with a LCD on the front panel that allows you to easily monitor the system status and configure the network Figure 5 LCD panel ns6 00 352084 ae Select Button 6 a L Li Ch Enter Button e To monitor the system status press the Select button repeatedly The system status will be displayed on the LCD panel sequentially including the system temperature voltage ventilator status firmware amp BIOS version etc e To configure the networking settings 1 Press the Enter button to display the Network Setup option on the LCD 2 Press the Select Button to select the options and then press the Enter button to change the setting values 3 When done select OK and press the Enter button to apply the networking configuration 16 2 7 Setup Wizard The system s Wizard lets you configure your disk array s easily and quickly The Wizard will guide you through the required settings step by step You can choose to configure automatically by using One Click Setup or configure manually by using Advance Setup Using Automatic Configuration Wizard 1 Click NAS tab gt Wizard 2 Click the One Click Setup button The Automatic Configuration box displays One Click Setup E Summary
2. e The buzzer beeps one time if the buzzer is enabled See Enabling and Disabling the Buzzer on page XX HHHH 140 4 4 11 Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply See Appendix A Maintenance on page 337 During and after the shutdown none of your folders will be accessible from your networked PCs Using SmartNAVI To shut down the SmartStor 1 ao ON Go to the Main Window Click the NAS Management icon A Click the Shutdown button B Click the Shutdown option C Click the OK button D TS SmartWAYVI ns6700_tpe 192 168 1187 Click here to refresh E nse700 tpe 192 158 1 187 Defeat Information Version 03 00 0000 11 Options List awe 00 Ad Oe el Oe Od 141 SmartStor NAS User Manual 6 The shutdown runs automatically Glick here to refresh Ej ns6700_443643 192 168 1 185 Defautt Welcome to A SmartNAVI PROMISE TECHNOLOGY INC 142 ns6700_352084 10 90 0 196 Lf Lf LI LH To shut down the SmartStor press and hold the power button on the back of the SmartStor enclosure for five seconds top right The system status LED
3. 3 Entera name in the Initiator Name field and click the Submit button The initiator will be added in the LUNMaap list To define the LUN Mapping 1 Click AdminTool tab gt LUNMap 2 Click the LUN Mapping button eS LUN Mapping Select Initiator All Initiators w 3 Select the initiator you want from the dropdown menu and click the Next button 4 Inthe LUN Mapping field indicate the arrays you wish to make visible by putting a unique number in the LUN field 5 When done click the Assign button Click the Submit button 7 Check the Enable LUN Masking option to enable the LUN Mapping and Masking function of the NAS 62 3 5 10 Power Option The Power Option screen displays the power management of the NAS You can change the following power settings from the screen by moving the mouse over the setting item and clicking the Settings button Power On LAN m When system shutdown accept magic packet to power ON E SmartNAVI can be the utility to power on NAS by LAN Power On Automatically 3 5 11 Message Alert The Message Alert function allows the user to receive an e mail alert for the events of the NAS To set up the e mail service for the NAS 1 Click AdminTool tab gt Message Alert 2 Click the Setup button to setup the mail server complete the required settings in the Setup E Mail Alert field Setup E Mail Alert w Enable Services SMTP Server
4. Add Schedule w Media Patrol Power On Scheduler Name Redundancy Check Spare Check Power Off Enable This Schedule V Start Time 0 00 Recurrence Pattern Daily Weekly Monthly Every 1 weeks 1 52 Weekly Sunday Monday Tuesday Wednesday Thursday Friday Saturday Start From December 28 2010 No End Date recommend End On End After times 1 255 unti December 28 2010 e ce Scheduler Name Select Media Patrol Battery Recondition Power On Redundancy Check Spare Check or Power Off If you select Redundancy Check the following settings need to be completed E Auto Fix Attempts to repair the problem when it finds an error m Pause on Error The process stops when it finds a non repairable error E Select LD Select at least one logical drive on which Redundancy Check will run Enable This Schedule Select to enable this function Start Time Choose a start time Recurrence Pattern Select a Recurrence Pattern as Daily Weekly or Monthly Start From Select a start date End On Select an end option 4 When done click the Save button 56 To view scheduled background activity 1 Click AdminTool tab gt Background Activity 2 Click the Scheduler button The list of Scheduled Background Activities displays including Type Media Patrol Redundancy Check or Spare Check Recurrence Daily weekly monthly Start Time
5. Click the Confirm button 3 5 5 Firmware updates Before you update the firmware download the latest firmware image file to your PC Mac 1 Click AdminTool tab gt Firmware Update The NAS Firmware Update window screen appears showing the current Image Version Number Select Type Bi date firmware on HBA or subsystem RAID Controller NAS F Updat 4 EAE Single Image Version 03 00 0000 01 Local Flash File Name Click the Browse button to locate the firmware image file and then click the Open button The firmware image file appears in the in the field Click the Submit button When the update is completed a message tells you to reboot the subsystem Click the OK button to restart the system Warning Do NOT power off the system during the update 58 3 5 6 Performance monitor The Performance Monitor screen allows you to monitor the performance of NAS using the analyzed illustrations Support Table Logical Drive Physical Drive Port Bandwidth Cache Usage Dirty Cache o Maximum Latency J Average Latency o Minimum Latency J IO request J To view the Logical Drive performance 1 Click AdminTool tab gt Performance Monitor 2 In the Logical Drive field click the Select Logical Drives button to select the logical drive you want and select a performance type from the dropdown menu When done the performance of selected logi
6. Computer Name ns6700_771063 Ad Setul eae IP Address 10 90 0 196 Storage Type Data Protection 3 The Summary window displays the general information of the system including e Computer Name e IP Address e Storage Type 4 To accept the proposed configuration click the Submit button If you disagree with the proposed configuration click the Advance Setup button to directly specify all parameters for a new disk array logical drives and spare drives 17 SmartStor NAS User Manual Using Advanced Configuration Wizard 1 Click NAS tab gt Wizard 2 Click the Advance Setup button The Advanced Configuration box displays One Click Setup Mretwork Settings Be Aidsarice Setup Computer Name ns6700_771063 Aember of Obtain an IP address automatically IP Address 10 90 0 196 Subnet Mask 255 0 0 0 Default Gateway 10 90 0 254 Primary DNS 168 95 1 1 Secondary DNS 3 Complete the required settings in the Network Settings window including e Computer Name e Obtain an IP address automatically e IP Address e Subnet Mask e Default Gateway e Primary DNS e Secondary DNS When done click the Next button 4 Select Storage Type Data Protection or Maximum Capacity and then click the Next button 5 The Summary window displays the general information of the system including e Computer Name e IP Address e Storage Type To accept the proposed configuration click the Submit button 18
7. LDO NASLDO o 732 GB RAID6 64KB ReadAhead WriteBack DAO NAS W view Asettings Ai Check Table MLocate Delete View Select to view logical drive status Disk Array ID LDO LD1 LD2 etc Alias If assigned Array ID ID number of the disk array where this logical drive was created RAID Level Set when the logical drive was created Operational Status OK means normal Capacity Data capacity of the logical drive Number of Axles For RAID 10 2 axles For RAID 50 and 60 2 or more axles Physical Capacity Data capacity of the physical drives Number of Physical Drives The number of physical drives in the disk array Stripe size Set at logical drive creation Read Policy Adjustable Sector size Set at logical drive creation Write Policy Adjustable Tolerable Number of Dead Drives Number of physical drives that can fail without the logical drive going offline Synchronized A new logical drive shows No until synchronizing is completed Parity Pace Pertains to some RAID levels WWN World Wide Number a unique identifier assigned to this logical drive Codec Scheme Pertains to some RAID levels Serial Number Assigned to this logical drive ALUAAccessStateForCtrl1 43 SmartStor NAS User Manual m ALUAAccessStateForCtrl2 m LDType Displays the LD type of the logical drive Settings Select to change or delete the alias in the Alias field Also you can confi
8. RAID level migration Physical drive transport 3 4 4 Spare Drive Management If you have an unassigned disk drive you can assign it as a spare drive A spare is a disk drive that has been designated to replace a failed disk drive in a RAID Volume In the event of the failure of a disk drive within a RAID 1 or three drive RAID 5 Volume the spare drive is activated as a member of the RAID Volume to replace a disk drive that has failed A spare drive cannot replace the failed drive in a RAID 0 Volume because of the way in which data is written to the disk drives under RAID 0 A spare drive is not available for a RAID 10 Volume because RAID 10 requires all four disk drives in the SmartStor enclosure However when you replace the failed disk drive the SmartStor will automatically rebuild the RAID Volume using the new disk drive To assign a spare drive 1 Click Storage tab gt Spare Drive The list of spare drives appears 2 Move your mouse over the spare drive you want to display the options of the spare drive including D Status Capacity Physical Drive ID Revertible Type Dedicated to Array No configured spare drive in the subsystem ID Status Green yellow or red icon Capacity Data capacity of the spare drive Physical Drive ID Revertible Type Dedicated to Array 3 When done click the Confirm button 46 3 5 AdminTool Tab The AdminTool tab enables you to manag
9. Disk drive has a bad remap sectors If this message appears repeatedly replace the disk drive Command times out on physical drive Disk drive not responding to commands If this message appears repeatedly replace the disk drive Physical disk negotiation speed is decreased Disk drive had to reduce its data rate If this message appears repeatedly replace the disk drive Previously configured disk is Disk drive may have failed or was 149 SmartStor NAS User Manual no longer found removed from the enclosure Replace or reinstall the disk drive as needed A physical disk has encountered an unknown non ECC media error Disk drive experienced an unknown error If this message appears repeatedly replace the disk drive A physical disk has encountered PFA condition A potentially faulty address or bad sector was found A configured dead physical drive has been inserted The disk drive inserted into the VessRAID was marked as dead and will not work on the VessRAID Replace the disk drive A physical drive page 0 1 settings have been changed Result of settings or user action Normal Physical disk is marked as dead due to removal failure of reassign sectors PFA condition forced offline state Replace the disk drive RAID Level Migration RAID Level migration is started Corrective Action Result of settings or user action Normal RAID Le
10. Host interface controller has encountered a system error ANAS system error occurred If this message appears repeatedly contact Technical Support Host interface controller has encountered a fatal error Restart the NAS If this message appears repeatedly contact Technical Support Host interface controller settings have changed Result of user action Normal 146 Logical Drive Corrective Action Logical drive initialization has started Result of user action Normal Logical drive initialization has completed Logical drive is ready to use Normal Logical drive initialization has paused Initialization paused because of user intervention schedule or a higher priority background activity Logical drive initialization has resumed Initialization has resumed again after a pause Logical drive initialization has stopped Initialization stopped because of user intervention schedule or the logical drive was deleted or went critical or offline Logical drive initialization marks the logical drive offline Initialization failure due to a failed disk drive Replace the disk drive delete and recreate the logical drive Logical drive initialization is aborted due to an internal error System resources are low Reduce system load or restart the NAS Logical drive initialization is queued Initialization has been set manually or by schedule A
11. OK is normal Media Patrol Enabled or disabled on this array PDM Enabled or disabled on this array Power Management Total Capacity Data capacity of the array Configurable Capacity Maximum usable capacity of the array Free Capacity Unconfigured or unused capacity on the physical drives Max Contiguous Free Capacity Unconfigured or unused Capacity in contiguous sectors on the physical drives Number of Physical Drives The number of physical drives in this array Number of Logical Drives The number of logical drives on this array Settings Select to change or delete the alias in the Alias field Also you can enable or disable Media Patrol PDM and Power Management When done click the Save button Locate This feature causes the drive carrier s LED to blink for one minute to assist you in locating the physical drives that make up this disk array Delete Select and click the Confirm button to delete a disk array CAUTION IF YOU DELETE A DISK ARRAY YOU ALSO DELETE ANY LOGICAL DRIVES THAT BELONG TO IT ALONG WITH THE DATA IN THOSE LOGICAL DRIVES BACK UP ANY IMPORTANT DATA BEFORE DELETING A DISK ARRAY 42 3 4 3 Logical Drive Management 1 Click Storage tab gt Logical Drive The list of logical drives appears 2 Move your mouse over the logical drive you want to display the options of the logical drive including Capacity RAID Level Stripe Cache Policy Array ID LD Type i
12. d When done click the Submit button In the File Sharing list move your mouse over the item and clicking the Share Setting button to change the sharing settings Folder Name Shared File System Isxasr3t3t DOWNLOAD Windows FTP Unix Linux Mac WebDAV Share Setting IsxasrSt3t MUSIC Windows FTP Unix Linux Mac WebDAV Isxasr3tat PICTURE Windows FTP Unix Linux Mac WebDAV Isxasrt3t PUBLIC Windows FTP Unix Linux Mac WebDAV Isxasrt3t UPLOAD Windows FTP Unix Linux Mac WebDAV IsxasrStat VIDEO Windows FTP Unix Linux Mac WebDAV Fsxasrt3t www Windows FTP Unix Linux Mac WebDAV Windows Mac FTP WebDAV Select the Protocol for your networking configuration and set up the Permission Setting for each user group UNIX LINUX Assing the IP address in the New IP Addrss box then click the Add button for sharing Enter if all IP addresses are allowed fo sharing When done click the Save button 71 SmartStor NAS User Manual Creating Folder 1 Click NAS tab gt File Sharing 2 Click the Create Folder button to add a folder for sharing d egi Create Folder Folder Name Volume sxasr3t3t yy Folder Name button click the Next button Enter the Volume and Folder Name and then click the Next Select the protocol as Windows FTP or UNIX LINUX and then In the Permission Setting field set the privilege for the users to access the folder by selecti
13. Caution A Caution informs you of possible equipment damage or loss of data and how to avoid them Warning A Warning notifies you of probable equipment damage or loss of data or the possibility of physical injury and how to avoid them SmartStor NAS User Manual 1 2 Protocol Support SmartStor NSx700 series supports e SMB CIFS for Microsoft Windows e NFS for Linux Unix e AFP for Mac e FTP e WebDAV for the file transform over the Internet e iSCSI Target model and Initiator model e DLNA and UPnP for media stream 1 3 Hardware Specifications Model Name SmartStor NS4700 6700 CPU 1 8 GHz FLASH 256 MB SDRAM 1GB DDRII up to 2 GB Smart Fan Yes Gigabit Ethernet 2 USB 2 0 Host port 5 Front x 1 Back x 4 LCD Display Yes Internal HDD Support 3 5 3 Gb s SATAII Hot Plug Yes of Bays 4 6 Power Supply 250W 80 PLUS Dimension NS6700 243 L 188 W 251 H mm NS4700 243 L 188 W 191 H mm Please visit Promise website for more detail 1 4 Client Utility OS Support The following operating systems support SmartNAVI e Windows XP 32 64 Bit e Windows Vista 32 64 Bit e Windows Server 2003 32 64 Bit e Windows Server 2008 32 64 Bit e Windows Server 2008 R2 e Windows 7 32 64 Bit e Mac OS 10 5 and above e Mac OS 10 6 XServer 1 5 Browser Support Choose one of the following browsers to use with WEBPAM PROe e Internet Explorer 7 and above e Firefox 3 and above e Safari 5 and above
14. e Remote Backup 1 Click NAS tab gt Backup gt Remote Backup tab 2 Click the Create button and complete the required settings in the Create Remote Backup window Backup Server Setting W Snapshot Backup Remote Backup Local Backup Client Backup Amazon 53 S Create Remote Backup DOWNLOAD MUSIC Source Path PICTURE PUBLIC UPLOAD Backup Server Invalid IP Address Port Used Default V User Name Used Defaut V Password Used Defaut V Enable SSH Snapshot Source Path Backup Server SSH Snapshot Schedule DOWNLOAD 10 90 0 123 No Yes No Source Path Backup Server Enter the IP address of the remote backup server Port Enter the port number for the remote backup server User Name Enter the user name to login the remote backup server Password Enter the password to login the remote backup server Enable SSL Select this option if the server requires SSL Snapshot Select this option if you want to upload snapshot of backup to the server Schedule Select one of the schedule types you want for the backup solution E Disable no snapshots will be taken E Time interval by hour snapshots will be taken at the hourly interval you choose from the dropdown menu E Daily snapshots will be taken at the time of day you 78 choose from the dropdown menus m Weekly snapshots will be taken on the day of the week at the time of day you choose from the dropdown
15. 2 Move your mouse over the physical drive you want and click the Locate button 3 The drive carrier LEDs blink for one minute To change the global physical drive settings 1 Click Device tab gt Physical Drive 2 Click the Global Physical Drive Settings button 3 In the Global Physical Drive Settings window check the boxes to enable or uncheck to disable m Enable Write Cache E Enable Read Look Ahead Cache 29 SmartStor NAS User Manual E Enable Command Queuing To change the individual physical drive settings 1 Click Device tab gt Physical Drive 2 Move your mouse over the physical drive you want and click the Settings button 3 Make setting changes as required enter change or delete the alias in the Alias field 4 Click the Save button Physical Drive Problems Physical drives are the foundation of data storage A physical drive problem can affect your entire NAS When a yellow icon ora red amp icon appears beside a physical drive check the drive s operational status 1 Click Device tab gt Physical Drive 2 Move your mouse over the physical drive you want and click the View button 3 Check the status of the Operational Status item 3 3 5 iSCSI Click Device tab gt iSCSI to display the iSCSI Internet Small Computer System Interface information in the system iSCSI information includes the following tabs Node Portal Port Link Aggregation Session iSNS CHAP Ping Node
16. Advance Setuy S d IP Address 10 90 0196 Storage Type Data Protection oa 3 The Summary window displays the general information of the system including Computer Name IP Address Storage Type 4 To accept the proposed configuration click the Submit button Note The system will create the RAID automatically based on the number of the disk Disk 1 2 3 4 5 6 number RAID RAIDO RAID1 RAID5 RAIDS RAIDS RADE type If you disagree with the proposed configuration click the Advance Setup button to directly specify all parameters for a new disk array logical drives and spare drives 66 Using Advanced Configuration Wizard 1 Click NAS tab gt Wizard 2 Click the Advance Setup button The Advanced Configuration box displays One Click Setup Breework Settings 6700_771063 Advance Setup intina Obtain an IP address automatically 10 90 0 196 Subnet Mask 255 0 0 0 Default Gateway 10 90 0 254 Primary DNS 168 95 1 1 Secondary DNS 3 Complete the required settings in the Network Settings window including Computer Name Obtain an IP address automatically IP Address Subnet Mask Default Gateway Primary DNS Secondary DNS When done click the Next button 4 Select Storage Type Data Protection or Maximum Capacity and then click the Next button 5 The Summary window displays the general information of the sys
17. Click the AdminTool tab gt Subsystem Information The list of system information 2 Click the Clear Statistics button 3 When done click the Confirm button 3 5 2 Service To start the service of the SmartStor 1 Click the AdminTool tab gt Service The list of service displays 2 Move your mouse over the service you want and click the Start button A Service Telnet Started SSH Started SNMP Stopped PXE Server Stopped start settings Web Virtual Host Started 3 Click the Confirm button 48 3 5 3 Runtime and NVRAM event logs Runtime events are the 1023 most recent events since the last NAS startup To view runtime events click the AdminTool tab gt Events The list of Runtime Events displays the information including Index A number assigned to this specific event Highest number is most recent Device Identifies the device involved Event ID Identifies the action that occurred Severity Displays the Severity Level Info Minor Major Warning Critical or Fatal m Fatal Non Recoverable error or failure has occurred E Critical Action is needed now and the implications of the condition are serious E Major Action is needed now Em Minor Action is needed but the condition is not a serious at this time E Warning User can decide whether or not action is required E Info Information only no action is required Time Date an
18. However the Capacity Coercion feature permits the installation of a replacement drive that is slightly smaller within 1 gigabyte than the remaining working drive For example the remaining working drives can be 80 5GB and the replacement drive can be 80 3 since all are rounded down to 80GB This permits the smaller drive to be used Without Capacity Coercion the controller will not permit the use of a replacement physical drive that is slightly smaller than the remaining working drives Coercion Method Choose a method from the dropdown menu GB Truncate Default Reduce the useful capacity to the nearest 1 000 000 000 byte boundary 10GB Truncate Reduces the useful capacity to the nearest 10 000 000 000 byte boundary Group Rounding Uses an algorithm to determine how much to truncate Results in the maximum amount 27 SmartStor NAS User Manual of usable drive capacity Table Rounding Applies a predefined table to determine how much to truncate Write Back Cache Flush Interval Enter a value into the field 1 to 12 seconds Phydrv Driver Temperature Threshold Enclosure Polling Interval Adaptive Writeback Cache UPS power good write back UPS power fail write through No UPS write through Host Cache Flushing Forced Read Ahead cache Check the box to enable or uncheck to disable 3 Click the Save button e Buzzer Click the Sound button to unmute t
19. e Google Chrome 8 and above Warning The electronic components within the SmartStor are sensitive to damage from Electro Static Discharge ESD Observe appropriate precautions at all times when handling the SmartStor or its subassemblies SmartStor NAS User Manual Important To configure the SmartStor you are advised to install SmartNAVI Please refer to the User s Manual Warning The fan contains hazardous moving parts Keep fingers and other body parts away Caution RISK OFF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS vccl COB PRUBLESERRSAEMHMBS VCCI 0HE CHOC VIABPRRAHRECT COMBS RERCHATScCL SBME LTIETH COBMBPIV APF LEY av SRICMELT MASHS eC FARSE SHO FCEPHVETF PIR GAAS E gt TEL URMURUYELTRSL Chapter 2 Quick Setting up 2 1 Unpacking the SmartStor NAS The SmartStor NSx700 series box contains the following items e SmartStor NAS Unit e Quick Start Guide e Screws for disk drives e Ethernet cable e Power cord e CD for client utility and reference document Figure 1 SmartStor NSx700 Front View Ethernet status LED USB Connection One Touch Backup Button One Touch Backup LED Disk Status LED B es Disk Activity LED l Power Button ns6700_352084 10 90 0 196 EEREN System Status L
20. schedule or a higher priority background activity Rebuild is resumed Rebuild has resumed again after a pause Rebuild is stopped Rebuild stopped because of user intervention schedule or the logical drive was deleted or the target disk drive encountered an error If rebuild stopped by the user restart the rebuild Rebuild stopped internally The logical drive is offline Rebuild is aborted due to an internal error System resources are low Reduce system load or restart the NAS Rebuild is queued Rebuild has been set manually or by schedule Rebuild marks logical drive synchronized upon rebuild completion Result of successful rebuild Normal Redundancy Check is started Redundancy Check Corrective Action Redundancy Check has started manually or by schedule Redundancy Check is completed Redundancy Check has finished Redundancy Check is paused Redundancy Check paused because of user intervention schedule or a higher priority background activity Redundancy Check is resumed Redundancy Check has resumed again after a pause Redundancy Check is stopped Redundancy Check stopped because of user intervention schedule or the logical drive was deleted or went critical or Offline 151 SmartStor NAS User Manual Redundancy Check is aborted System resources are low Reduce due to internal error system load or restart the NAS
21. threshold The controller is overheating Check for airflow around and through the controller and verify that all fans are working Replace fans as needed Controller temperature is above the critical threshold The controller is seriously overheating Check for airflow around and through the controller and verify that all fans are working Replace fans as needed Controller temperature is within the warning threshold Normal New disk array has been created Disk Array Corrective Action Result of settings or user action Normal Disk array has been deleted Result of settings or user action Normal Disk array has been added Result of settings or user action Normal Disk array has been removed The physical drives of the disk array were removed from the enclosure Disk array settings have been changed The user successfully disk array settings Enclosure temperature is above the warning threshold Enclosure Corrective Action The chassis is overheating Check for airflow around and through the chassis and verify that all fans are working Replace fans as needed Enclosure temperature is above the critical threshold The chassis is seriously overheating Check for airflow around and through the chassis and verify that all fans are working Replace fans as needed Enclosure temperature is within the normal range Normal 145 SmartStor NAS User
22. 1 Opening a Share Folder This feature opens share folders in the file browser From the Device List 1 Right click the system in the Device List whose share folders you want to open 114 2 Choose the Share Folders item Ys SmariNAYI Click here to refresh Ej nesz00 2 Welcome to RE SmartNAVI All share folders open in your PC s file browser From the Main Window 115 SmartStor NAS User Manual 1 Click the Share Folder icon Ts SmartWAYI ns6700_tpe 192 168 1187 Click here to refresh EJ nesz00 tpe 192 168 1 167Detnul e ll Share Folder Information Network Drive NA DOWNLOAD CEE a PICTURE 2 Double click the folder in the Share Folder List that you want to open The share folder opens in your PC s file browser From the Tray Icon 1 Right click the SmartNAVI icon in the application tray 2 Choose Share Folder in the popup menu All share folders open in your PC s file browser 4 3 2 Viewing a List of Share Folders To view a list of Share Folders 1 Goto the Main Window 2 Click the Share Folder icon 3 Click the Share Folder List button 116 The Share Folder List appears artN A I ns6700_tpe 192 168 1 187 Share Folder Click here to refresh E nesz00 tpe 192 168 1 197 Detoult Share Folder Information Network Drive NA DOWNLOAD Usemame administrator Bw 9 Ad Sd Od Od Od PICTURE Share Folder List 4 Double c
23. 2 8 GNU General Public License This product includes copyrighted third party software licensed under the terms of the GNU General Public License Please see the GNU General Public License GPL for the exact terms and conditions of this license at www gnu org The GPL source code incorporated into the product is available for free download at our web site http www promise com support download download_eng asp Subject to GPL you may re use re distribute and modify the GPL source code Note that with respect solely to the GPL Software no warranty is provided we do not offer direct support for the distribution 2 9 SmartStor Product Support If you experience problems with setup and or use of your new SmartStor NAS PLEASE contact technical support BEFORE attempting to return SmartStor NAS Our experienced support staff will assist you with any issue or question you may have regarding SmartStor NAS Promise Online Support https support promise com 2 10 Replaceable batteries If an equipment is provided with a replaceable battery and if replacement by an incorrect type could result in an explosion for example with some lithium batteries the following applies e ifthe battery is placed inan OPERATOR ACCESS AREA there shall be a marking close to the battery or a statement in the servicing instructions e if the battery is placed elsewhere in the equipment there shall be a marking close to the battery or a statement in t
24. Date and time Operational Status Enabled or disabled To change a scheduled background activity 1 Click AdminTool tab gt Background Activity 2 Click the Settings button In the Background Activity Settings you can change the following settings for the background activity Background Activity Settings v Rebuild Rate Medium Background Synchronization Rate Low Logical Drive Initialization Rate Medium v Redundancy Check Rate Medium v Migration Rate Low PDM Rate Medium Transition Rate Medium Reassii igned Block Threshold 32 blocks Error Block Threshold 32 blocks Enable Media Patrol 7 Enable Auto Rebuild v Rebuild Rate Background Synchronization Rate Logical Drive Initialization Rate Redundancy Check Rate Migration Rate PDM Rate Transition Rate Reassigned Block Threshold Error Block Threshold Enable Media Patrol Enable Auto Rebuild 57 SmartStor NAS User Manual For example to change the Rebuild settings 1 Click the Rebuild Rate dropdown menu and choose a rate Low Fewer system resources to the Rebuild more to data read write operations Medium Balances system resources between the Rebuild and data read write operations High More system resources to the Rebuild fewer to data read write operations Check the Enable Auto Rebuild box to enable Auto Rebuild rebuilds when you swap out the failed drive with a new one
25. Device Login E Produet Version v1 9 0 7 7 eese 4 The Main Window opens which contains the management 86 features of SmartNAVI Backup your data to Backup your data from 4 1 2 Choosing a SmartNAVI Language On Windows PCs SmartNAVI chooses the display language automatically based on your OS language setting On Macs you choose the display language To choose a language 1 Open the SmartNAVI Window 2 From the dropdown menus choose Function gt Language then choose the the language you prefer SmartNAvi IG Help Event Notice 3 E F Dropzone 3 Language gt v English French Germany Italian Japanese Korean Russian Spanish Simplified Chinese Traditional Chinese T 4 1 3 Starting the Advanced Storage Manager PASM 87 SmartStor NAS User Manual This feature opens Promise Advanced Storage Manager PASM in your default browser See the PASM online help or Chapter 5 PASM on page 193 for more information Main Window 1 Right click the system in the Device List that you want to open in PASM TS SmartWAYI g Product Version v1 9 0 7 88 2 Choose the Open Advanced Management item The PASM login screen appears in your browser PROMISE 4 1 4 Viewing SmartNAVI Information SmartNAVI is the software application that connects your PC with the SmartStor NAS system To view information about SmartNAVI on Windows 1 Right click the
26. Normal Fail to start CIFS protocol Check the file system status Fail to start FTP protocol Check the file system status Fail to start NFS protocol Check the file system status Windows CIFS file service has been stopped Result of settings or user action Normal FTP protocol has been stopped Result of settings or user action Normal NFS protocol has been stopped Result of settings or user action Normal NAS settings for windows client has been changed Result of settings or user action Normal FTP settings has been changed Result of settings or user action Normal A NAS sharing folder has been Result of settings or user action Normal 153 SmartStor NAS User Manual created ANAS sharing folder has been removed Result of settings or user action Normal ANAS sharing folder has been modified Result of settings or user action Normal NFS setting has been changed Result of settings or user action Normal CIFS setting has been changed Result of settings or user action Normal FTP setting has been changed Result of settings or user action Normal ANAS volume has been created Result of settings or user action Normal ANAS volume has been deleted Result of settings or user action Normal File system expansion Start Result of settings or user action Normal File system expansion
27. SMTP Port From SMTP Authentication Enable Services Check to enable message alert service SMTP Server Enter the IP address of SMTP server SMTP Port Enter the port number of SMTP server From The sender of the notification message SMTP Authentication Username Enter the username to log in the SMTP server Password Enter the password to log in the SMTP server To set up the e mail account 1 Click AdminTool tab gt Message Alert 63 SmartStor NAS User Manual 2 Click the Create button 3 Enter your e mail address and click the Save button To edit the e mail account 1 Click AdminTool tab gt Message Alert 2 Move your mouse over the e mail account in the list and you can Change the address of the account by clicking the Settings button Remove the selected account by clicking the Delete button 3 5 12 Network Security To set up Security Policy 1 Click AdminTool tab gt Network Policy 2 Click the Security Policy button and complete the required settings fy Security Policy v HTTPs Redirection Never Oat Ointernet Connection Only 1 0 Policy Allow All Allow the followings O Block the followings IP Domain Name IP Address No IP Address N A HTTPs Redirection I O Policy IP Domain Name 3 When done click the Save button 64 To set up Access Protection 1 Click AdminTool tab gt
28. SmartNAVI icon in the application tray 2 Choose About from the popup menu gt Language About Open Close D Smartie EWA a eEE To view information about SmartNAVI on Mac From the dropdown menus at the top of the screen choose Help gt About 89 SmartStor NAS User Manual About Smart AVI Product Information Product Version 19 06 JVM Version Java HotSpot TM Client M16 3 b01 JVM Vender Sun Microsystems Inc Curent Directory C Program Files Promise SmartN AVI Plug in Directory C Program Files Promise Smart A VIiplugin Plug in Information Plug in Name Plug in Version SmarnsSYNC 1 4 0 42_b2 la Setup Wizard 1 0 0 35 Share Folder 1 0 0 56 Share Folder 1 0 0 63 Setup Wizard 140 22 Download Station 10 0 35 l User Management 1 0 0 42 I CEET AEREE han 49 Lo The About window appears and lists the following information SmartNAVI Version number Java Virtual Machine JVM Version number JVM Vendor name SmartNAVI installation directory on your PC SmartNAVI Plug in directory on your PC Names of installed Plug ins Version numbers of installed Plug ins When you are done with the About window click the Close button 90 4 1 5 Closing SmartNAVI To close SmartNAVI SmartNAVI in Click the close icon on the Main Window Windows e Windows icon in the top right corner Mac icon in the top left corner j BEC t 11 42 PM For Windows PCs if
29. SmartSYNC icon A 103 SmartStor NAS User Manual 3 Click the Schedule List button B 4 Click the schedule you want to change C 5 Click the Modify button D SmartSYNC Setup Wizard Share Folder NAS Management Device List Click here to refresh EJ nes700 tpe 192 158 1187 Dersult Schedule List T CEA OG a Sf Oa GG GE l A Cen Schedule List Setting Event Log Start 6 Backup your data to NS6700 192 168 1185 v Backup your data from cC A F Backup Restore Schedule List Event Log Progress Monitor 104 z Bee icon to expand the tree and narrow a Click the Add to Backup your choices 7 Click the Schedule button 8 Click an option button for e Hour e Day e Day of the week 9 Choose the corresponding values from the dropdown menus e Number of hours e Time of day in hours and minutes e Time of day and day of the week 10 Click the Add button Schedule Setting Every 1 v aS Oat JIR Everyday C A GB Backup Restore Schedule List Event Log Pri N The modified schedule appears in the Schedule List 105 SmartStor NAS User Manual You can also click the Start button to run a scheduled backup immediately fs SmariNAFI ns6700_tpe 192 168 1 187 Lr Q SmartSYNC izar Share Folder NAS Management Click here to refresh Gjnss700 spe 192 158 1 187 Defeat Schedule List Type Des
30. The NAS or Local drive your PC or MAC from the first dropdown menu e The letter designation of your PC or MAC drive under the second dropdown menu TS SmartWAYVI ns6700_tpe 192 168 1187 SmartSYNC Share Folder NAS Management Click here to refresh EJ nes700 spe 192 168 1 127 Detenlt Backup your data to Backup your data fron Username administrator 5 Do any of the following actions to select your backup folders 98 e Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents Backup your data to NS6700 192 168 1 185 Backup your data from Backup data Schedule sont Backup e Click the Add to Backup icon Opens the My Documents folder Click a folder you want to backup and then click the Choose button Repeat for additional folders 99 SmartStor NAS User Manual e Drag and drop the folders you want to backup to the Backup your data from window Ts Smart AVI ns6700_tpe 192 168 1 187 Tr z m SmartSYNC Setup Wizard Share Folder NAS Management Click here to refresh E nss700 tpe 192 168 1 187 0etsui Backup your data to Backup your data from files for backup gua Oe A od Oe d a i Backup My data Backup 100 6 Click the Schedule button Backup your data to NS6700 192 168 1 185 v Home Backup your data from I4 Backup My data Backup ra
31. Touch Button Main Window If you do not have a backup schedule for your PC start your backup from the SmartNAVI Main Window 1 2 3 4 Go to the Main Window Click the SmartSYNC icon Click the Backup button Under Backup your data to choose SmartStor NAS User Manual e The NAS or Local drive your PC or MAC from the first dropdown menu e The letter designation of your PC or MAC drive under the second dropdown menu SmartSYNC Share Folder NAS Management Click here to refresh Ej nss700 tye 192 158 1 197 Defeat Backup your data to Backup your data from gua Oe 2a Sa Od Cd Oh 5 Do any of the following actions to select your backup folders 94 e Check the Backup My Data box Selects the My Documents Favorites and Desktop folders with all their contents Backup your data to NS6700 192 168 1185 i Home Backup your data from lt So aT B Schedule List Event Log ogress a e Click the Add to Backup icon Opens the My Documents folder Click a folder you want to backup and then click the Choose button Repeat for additional folders 95 SmartStor NAS User Manual e Drag and drop the folders you want to backup to the Backup your data from window e Wx A SmartSYNC_ Setup Wizard Share Folder NAS Management Click here to refresh Ej nss700 tpe 192 168 1 187 0etsui Backup your data to Backup your data from files for backup Bid OG
32. an E ARE EE A EEEn 59 3 5 7 Restore factory default settings eceeeeeeteeeenes 60 3 5 8 Import Export a system configuration file e 61 3 5 9 LUNMap Management 0 cccceesseeeeeeesneeeeesteeeeeenaas 62 3 5 10 Power Option cccceccceeeeeeeceececeeeeeeeeeceeeneeeeeeeeeeees 63 320 44 Message Aleen a ARE 63 3 5 12 Network SeCUrity oreore mae A AE 64 3 6 NAS ADe E E AET 66 3 6 1 Setup WIZAMC cccceeeccecee cece eeeeecaeceeeeeeeseceeaeeeeeeeeeeeees 66 3 6 2 User account management ceceeeeseeeeeetteeeeeenees 68 3 6 3 Protocol Control and Setting 0 eceeeeeeeeeesteeeeenees 70 3 6 4 File System Management 0 ceeeeeeseeeeeeeenteeeeeenaes 70 3 6 5 File Sharing Seting ocer E RE 71 3 6 6 BaCkUP irainaren eani Mone e e eaa aa Rae 76 3 6 7 Plug in Management eee eeeeeceeeeeneeeeeeneeeeeeeseeeeeeeaas 83 Chapter 4 SmartNAvl ci c ccsess iediesvs dec casctesdigeendis tevsicis iii anaiai eiia iaaah 85 4 1 Working with SmartNAVl o cc ceeeeeeeneeeeeeenteeeeetteeeeetneeeeeee 85 4 1 1 Opening the Main Window c cecceeeeeeeeeteeeeeeeeeeees 85 4 1 2 Choosing a SmartNAVI Language cceeeceeeeeeee 87 4 1 3 Starting the Advanced Storage Manager PASM 87 4 1 4 Viewing SmartNAVI Information 89 4 1 5 Closing SmartNAvl c cc eceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeaeees 91 4 2 Managing Backups ccccccceceeeeeeeeeeeeeeeeeeeeece
33. data file from the Flash drive to the SmartStor E The four USB ports on the back panel ONLY allows you to backup the data file from the SmartStor to the Flash drive E Accessible E MBR partition Maximum 2TB E GPT partition E File system FAT 32 NTFS XFS EXT3 HFS E Format 1 2 E MBR partition Maximum 2TB E File system FAT32 NTFS XFS Click NAS tab gt Backup gt Local Backup tab Move you mouse over the USB device you want and click the Settings button a Backup napshot Backup Remote Backup Local Backup Client Backup Backup Services Backup Method Source Destination Path Status Front USB N A N A Idle Wview Asettings To USB 1 N A N A Idie To USB2 N A N A Idie To USB 3 N A N A ide To USB 4 N A N A Ide 3 Complete the required settings in the Setting window Select the Enable Services checkbox to enable the backup solution Select a Backup Method you want from the dropdown menu Add Directory Copy or Synchronize Select a Folder Name you want from the list 80 4 When done you can click the Save button to apply the settings click the Run button to backup immediately set the backup schedule by selecting one of the schedule types you want for the backup solution Setting To USB 1 Backup Method Add Directory Destination Path Schedule Disable Time interval by hour Daily O Weekly To change the settings of t
34. disk array you are actually rebuilding the data on one physical drive When a physical drive in a disk array fails and a spare drive of adequate capacity is available the disk array begins to rebuild automatically using the spare drive If there is no spare drive of adequate capacity but the Auto Rebuild function is ENABLED the disk array begins to rebuild automatically as soon as you remove the failed physical drive and install an un configured physical drive in the same slot If there is no spare drive of adequate capacity and the Auto Rebuild function is DISABLED you must replace the failed drive with an un configured physical drive then perform a Manual Rebuild See below 52 IMPORTANT IF YOUR REPLACEMENT DISK DRIVE WAS FORMERLY PART OF A DIFFERENT DISK ARRAY OR LOGICAL DRIVE YOU MUST CLEAR THE CONFIGURATION DATA ON THE REPLACEMENT DRIVE BEFORE YOU USE IT Migration E The term Migration means either or both of the following E Change the RAID level of a logical drive E Expand the storage capacity of a logical drive E Before you begin a migration examine your current disk array to determine whether E The physical drives in your array can support the target RAID level E There is sufficient capacity to accommodate the target logical drive size E If you need to add physical drives to your array be sure there are unassigned physical drives are installed in your RAID system before you begin migration E Supported RA
35. each user group to access the system Follow the steps below to complete the settings 1 Click NAS tab gt File Sharing 2 From the File Sharing list move your mouse over the folder you want and click the Share Settings button 3 Select the user group you want and set one of the access options Deny Access Read Only or Read Write G File Sharing Volume Folder Name Shared File System Share Setting sxasr3t3t DOWNLOAD Windows Mac FTP WebDAV UNIX LINUX Protocol Permission Setting User Group List gatet david guest Create ISO Folder W Create Folder a Windows v mac rre Webbav Read Write O sxasr3t3t MUSIC Windows FTP Unix Linux Mac WebDAV sxasr3t3t PICTURE Windows FTP Unix Linux Mac WebDAV sxasr3t3t PUBLIC Windows FTP Unix Linux Mac WebDAV No J sxasr3t3t UPLOAD Windows FTP Unix Linux Mac WebDAV No Isxasr3t3t VIDEO Windows FTP Unix Linux Mac WebDAV No Isxasr3t3t www Windows FTP Unix Linux Mac WebDAV No 4 When done click the Save button 69 SmartStor NAS User Manual 3 6 3 Protocol Control and Setting 1 Click NAS tab gt Protocol Control 2 Inthe Protocol Control list move your mouse over the protocol option you want and click the Enable Disable button to turn the feature ON OFF The protocols include Win
36. gt E ca Backup Restore Schedule List Event Log Progress Monitor Click an option button for e Hour e Day e Day of the week Choose the corresponding values from the dropdown menus e Number of hours e Time of day in hours and minutes e Time of day and day of the week 101 SmartStor NAS User Manual 9 Click the Add button Schedule Setting Every Hour s Oat jot ag Everyday Backup The newly created schedule appears in the Schedule List fis SmartNAYVI ns6700_tpe 192 168 1187 SmartSYNC Setup Wizard Share Folder NAS Management Click here to refresh Ej nee700 tpe 192 152 1 187 Detult Schedule List T awa 19 20 fa SE Of Of Schedule List 102 The backed up files will appear on the NAS in a folder named BACKUPDATA_ your username You can also click the Start button to run a scheduled backup immediately 4 2 3 Viewing Backup Schedules To view the list of current schedules 1 Goto the Main Window 2 Click the SmartSYNC icon 3 Click the Schedule List button The list of all backup schedules appears ed SmartSYNC Click here to refresh EJ nes700 tpe 192 158 1 187 Default Schedule List Type oe aa a aa a 4 2 4 Changing a Scheduled Backup You can schedule backups by the hour day or week To change the scheduled backup of files from your PC to the NAS system SmartNAVI 1 Goto the Main Window 2 Click the
37. highlighted in the Device List bs Click here to refresh Bem p Default NAS Locat te gHSet default NAS machine Backup Now Open Advanced Management Welcome to Login as Rr SmartNAVI 4 4 5 Viewing the System Event Log NAS events report functions and status of the NAS system The Event Log displays the 20 most recent events Events are reported by date time severity information or warning and description To view the NAS systemis Event Log 1 Goto the Main Window 2 Click the Smart SYNC icon 3 Click the Event Log button 129 SmartStor NAS User Manual Click the arrow on the Date Time header to reverse the chronological order Ts SmartHAYI ns6700_tpe 192 168 1 187 RI SmartSYNC Setup Wizard Share Folder NAS Management Click here to refresh E nsszootpe 192 168 1187 Defan Event Log Date Time Description Event Filter PS E Backup Note For backup system events see Viewing the Backup Event Log on page 112 Warning Do not disconnect the power or shut down the SmartStor while the plug in installation is running 4 Click the Configure Plugin button The newly added plug in appears in the list Its Service Status is OFF 5 Click the plug in to choose it The plug inis name will become highlighted 130 6 Click the Enable button Ts SmartWAVI ns6700_tpe 192 168 1187 Click here to refresh Epnssz
38. nesz00 tpe 192 158 1 187 Default Event Log Username i administrator 1a a SG Gf GG Event Filter Clear Al Ko ALL i ees Sr ETG Baokup Restore Schedule List Setting Event Log 5 Optional Change the file name or save to a different location 6 Click the Save button in the Save dialog box 112 4 2 9 Clearing the Event Log Note Before you clear the Backup Event Log consider saving a copy for future reference See Saving the Event Log on page 113 To clear the Backup Event Log 1 Goto the Main Window 2 Click the SmartSYNC icon 3 Click the Event Log button 4 Click the Clear All button Ys SmartNAYI ns6700_tpe 192 168 1 187 SmartSYNC Setup Wizard Share Folder Click here to refresh Ejnss700 tpe 192 155 1 197 Default Event Log 5 Click the Yes button in the confirmation box 113 SmartStor NAS User Manual 4 2 10 Setting the Port By using port setting the public services like a WWW server or an FTP server and others running on your private network may become accessible from the Internet To set the Port 1 Goto the Main Window 2 Click the SmartSYNC icon A 3 Click the Setting button B 4 Type the Port number in the field provided The default number is 873 C 5 Click the OK button D The setting begins immediately 6 Click the OK button in the confirmation box The Setting is successful 4 3 Managing Share Folders 4 3
39. new logical drive has been created Result of user action Normal Logical drive has been deleted Result of user action Normal Logical drive has been placed online The physical drives of the array are restored to online status Logical drive has been placed offline Possible data loss One or more physical drives in the array went offline Logical drive has been set to critical One or more physical drives in the array went offline Logical drive axle has been placed online RAID 50 and 60 One of the axles RAID 5 or 6 arrays returned on online status Media Patrol Media patrol is started Corrective Action Result of settings or user action Normal Media patrol is completed Normal Media patrol is paused Media patrol paused because of user intervention schedule or a higher priority background activity Media patrol is resumed Media patrol has resumed again after a pause 147 SmartStor NAS User Manual Media patrol is stopped Media patrol stopped because of user intervention schedule or the logical drive was deleted or went critical or offline Media patrol is aborted due to an internal error System resources are low Reduce system load or restart the NAS Media patrol is queued Media patrol has been set manually or by schedule Media patrol is stopped internally Media patrol stopped because the disk array was del
40. 00 tpe 192 158 187 Detanti l OPENLDAP Username administrator quam ITUNES a Configuration NAS Management Service Information Plug in name Firefly Media Server After a moment the Service Status changes to ON 131 SmartStor NAS User Manual The plug in is now installed SmartStor ts SmartMAYI ns6700_tpe 192 168 1187 NAS Management Click here to refresh E sezon tpe 192 168 1 187Detsni Service Information Plug in name OPENLDAP Server OPENLDAP 01 00 0000 01 On CEEE EE ITUNES C es Configuration Plug in 4 4 6 Viewing a List of Plug ins To view a list of installed plug ins 1 Goto the Main Window 2 Click the NAS Management icon 3 Click the Configuration Plugin button 132 Currently installed plug ins appear in the Configuration Plugin list Ts SmartWAYVI ns6700_tpe 192 168 1187 Click here to refresh Ej nesz00 spe 192 158 1 187 Detant Service Information Plug in name Firefly Media Server OPENLDAP 01 00 0000 05 On Username administrator gug td Ad hd ed Od a ITUNES Reinstall Disable Plugin 4 4 7 Viewing Plug in Version Numbers To view plug in version numbers 1 Right click the SmartNAVI icon in the application tray Language gt About Open Close 11 42 PM S el 2 Choose About from the popup menu The About window appears The About window includes a list of in
41. 29 8 6 oa Ota 6 Click the Backup button The backup begins immediately Device List Before you can do a backup from the SmartNAVI Main Window you must create a backup schedule 1 Go to the Main Window 2 Right click the system in the Device List whose backup you want to run 3 Choose the Backup Now item 96 The backup begins immediately Ts SmartHAYI Click here to refres 6700 120 4 10an o ne Rel Default NAS Locate Share Folder Welcome to ee aad SmartNAVI Tray Icon Before you can do a backup from the SmartNAVI tray icon you must create a backup schedule and setup default NAS first This feature applies to Windows PCs only 1 Right click the SmartNAVI icon in the application tray 2 Choose Backup Now in the popup menu The backup begins immediately The amount of time required depends on the size and number of files being backed up The backed up files will appear on the NAS system SmartNAVI in a folder named BACKUPDATA_your username You can restore the backup files to your PC at any time See Restoring Backed up Files on page 109 97 SmartStor NAS User Manual 4 2 2 Scheduling a Backup You can schedule backups by the hour day or week To set a schedule for backing up files from your PC to the NAS system SmartNAVI 1 Goto the Main Window 2 Click the SmartSYNC icon 3 Click the Backup button 4 Under Backup your data to choose e
42. 4 TS SmartWAYI ns6700_tpe 192 168 1187 Setup Wizard Share Folder NAS Management Click here to refresh n96700_tpe 192 168 1 187 Default Setting Automatic OHCP Manual I IPV6 Setting Manual Setting Computer Name ns6700_tpe cma Od Ad Ke Ol Od k Advanced Setup Choose Automatic or Manual RAID Volume creation If you chose Manual choose the type of RAID Volume you want e Maximum Capacity and performance RAID 0 using all disk drives e Data Protection RAID 5 using all disk drives Click the Next button to continue Choose a network drive letter from the dropdown menu This drive will be mapped as a network drive on your PC The list begins with S and goes in reverse alphabetical order 125 SmartStor NAS User Manual Click the Next button to continue 8 9 Review your parameters To make changes click the Previous button To accept the parameters and configure your NAS system click the OK button F SmartNAFI ns6700_tpe 192 168 1 187 SmartSYNC Share Folder NAS Management Click here to refresh ns6700_tpe 192 168 1 187 Default Summary Username administrator Bawa Gl 2G ol 6 Gh maine 126 10 The NAS reboots Then your RAID volume is ready aie SmartSY NC Click here to refresh Ej nes700 tpe 192 168 1 1870etanit Backup your data to Backup your data from og eed Od id Od L e z 4 4 2 Locating the SmartStor
43. DA all disk arrays e DAO DA1 DA2 etc a specific disk array e Close click to close the menu and return to normal view The carriers containing drives that do not belong to the chosen disk array will be highlighted 3 3 2 Back View Click Device tab gt Back View to display the back view of all enclosures in the NAS Move your mouse over the power supply and I O units to view the PSU status and the operational status of the devices through the I O units Click Show Internal Components to display the virtual view of the internal components as shown below Move your mouse over the component and the related information will be displayed e CPU CPU usage e Controller thermometer temperature of the controller board e Temperature of the system e RAM memory usage e Enclosure information SmartStor NAS User Manual 3 3 3 Component List Click Device tab gt Component List to display the device ID operational status enclosure type and status description of all enclosures Enclosure 1D Status Type Status Description 1 NS6700 1 blower s critical Controller ID Status Alias Operational Status Readiness Status 1 o OK Active Buzzer 1D Enable Status 1 Enabled Slient LED ID Status 1 Always ON e Enclosure View Move your mouse over the enclosure you want and click the View button to display the enclosure information list Setting Set the system critical warming cr
44. ED Select Button Enter Button LCD Disk Carrier SmartStor NAS User Manual Figure 2 SmartStor NSx700 Rear View R USB Connection gt RJ45 Network Connection s VGA output RRL RRR RRO ORRORE RRAS H System Cooling e FAN 10 Power Connection 2 2 Installing Disk Drives Note You are highly recommended to select Enterprise Level HDD to achieve the best data protection You can populate the SmartStor NSx700 series NAS with SATA 1 5 Gb s or 3 0 Gb s disk drives For optimal performance install disk drives of the same model and capacity Your disk drives will become a RAID Volume on the SmartStor To install disk drives 1 Remove the disk tray from the device by the following steps a Slide the latch leftwards b Press the button next to the latch c Pull the latch out to open the door of disk tray then you can pull the disk tray out from the enclosure L Ss OA AA PPTs B ean SmartStor NAS User Manual 2 Carefully lay the disk drive into the drive tray so that the screw holes on the sides of the carrier align with the screw holes in the drive amp 3 Insert the screws throug
45. Failure Confirm free capacity If capacity is enough restart the NAS If this message appears repeatedly contact Technical Support File system expansion Done Normal Remote synchronization start Normal Remote synchronization Normal complete Remote synchronization failure Close all opened file and try again Remote synchronization configuration changed Result of settings or user action Normal NAS mounting points conflict during array transportation Create a Snapshot Result of settings or user action Normal Delete a Snapshot Result of settings or user action Normal Create Snapshot Fail Space is not enough to create snapshot Reduce created snapshot size Recover from Snapshot SUCCESS Normal Recover from Snapshot Fail The snapshot is over size Transition Corrective Action Transition is started Result of settings or user action Normal Transition is completed Normal Transition is paused Transition paused because of user intervention schedule or a higher priority background activity 154 Transition is resumed Transition has resumed again after a pause Transition is stopped Transition stopped because of user intervention or the logical drive was deleted Transition was switched to Transition changed to rebuild because rebuild the logical drive went critical Migration has detected s
46. ID level Target RAIDO RAID1 RAID1E RAID5 RAID6 RAID10 RAID50 Source RAIDO J J J J J RAID1 e e RAID1E J J J RAID5 J J J J J RAID6 RAID10 J J J J J RAID50 J J J J J 53 SmartStor NAS User Manual PDM Predictive Data Migration PDM is the migration of data from the suspect disk drive to a spare disk drive similar to rebuilding a logical drive But unlike Rebuilding PDM constantly monitors your disk drives and automatically copies your data to a spare disk drive BEFORE the disk drive fails and your logical drive goes Critical The following actions trigger PDM E Adisk drive with unhealthy status see below E Media Patrol finds a disk critical error E You initiate PDM manually PDM also counts the number of media errors reported by Media Patrol A disk drive becomes unhealthy when m A SMART error is reported E The bad sector remapping table fills to the specified level You can specify the maximum levels for the reassigned and error blocks in PDM settings When the table fills to a specified value PDM triggers a migration of data from the suspect drive the disk drive with the bad sectors toa replacement physical drive During data migration you will have access to your logical drives but they will respond more slowly to read write tasks because of the additional operation The time required fo
47. IP Address DDNS settings a Enable DONS DDNS Server 2 No 10 90 0 196 10 90 0 254 100 Aps 1500byte s Yes 3 Complete the required settings in the DDNS Settings window and then click the Submit button Enable DDNS Choose to enable or disable the function DDNS Server Enter the address of the DDNS server User Name Enter the user name to login the DDNS server Password Enter the password to login the DDNS server Click the amp button to close the dialog window 34 3 3 7 UPS Click Device tab gt UPS to display the information of the connected UPS in the system Setting up UPS 1 Click Device tab gt UPS Click the Setup button to bring up the Setup window 3 Select the option you want and complete the required settings and then click the Submit button BE setup Power Off Threshold Never Olmmediate Othe reserve power reaches 10 v Odfter running 10 Minute s w Interface usg ONnetwork No UPS in Subsystem Click the button to close the dialog window 3 3 8 External Drive Click Device tab gt External Drive to display the information of the connected external drive in the system External drive information includes ID Status Model Type Location Capacity Cache SmartStor NSx700 can support external file system as below EXT3 XFS FAT32 NTFS HFS Warning To remove the connected
48. K system has errors 3 2 1 System Status The System Status field displays the high level of the NAS components by the following status icons the component is OK oO the component needs attention Q the component has failed 22 3 2 2 Controller RAID controllers Click to display the Device tab gt Component List screen Voltage Click to display the Device tab gt Component List screen Temperature RAID and JBOD enclosures only Click to display the Device tab gt Component List screen PSU Power supply unit RAID and JBOD enclosures only Click to display the Device tab gt Component List screen Cooling Unit RAID and JBOD enclosures only Click to display the Device tab gt Component List screen Disk Array Click to display the Storage tab gt Disk Array screen Logical Drive Click to display the Storage tab gt Logical Drive screen Physical Drive Click to display the Device tab gt Physical Drive List screen Spare Drive Click to display the Storage tab gt Spare Drive screen File System Click to display the NAS tab gt File System screen Firmware Click to display the AdminTool tab gt Firmware Update screen Event Information The Event Information field displays six of the most recent Runtime events Click More to display the AdminTool tab gt Runtime Events screen allowing you to view all Runtime and NVRAM events 3 2 3 Storage Overview The Storage Overview field displays the
49. Manual Event Log Corrective Action Event log buffer is cleared in RAM The event log was cleared Event log buffer is cleared in NVRAM The non volatile RAM event log was cleared Front End Driver Corrective Action Host interface link is up Normal Host interface link is down Check network cable switch Host interface controller settings have changed Result of settings or user action Normal Host Interface Controller Corrective Action Host interface controller has detected bus reset The initiator sent a reset command If this message appears repeatedly contact Technical Support Host interface controller has encountered an unrecoverable error Restart the NAS Host interface controller has received an abort task abort task set clear task set command Result of user action Normal Host interface controller has received a clear ACA command Result of clearing an auto contingent alliance condition If this message appears repeatedly contact Technical Support Host interface controller has received a LUN reset command Result of user action Normal Host interface controller has received a bus reboot The NAS rebooted itself If this message appears repeatedly contact Technical Support Host interface controller has encountered an unknown error An unidentified error occurred If this message appears repeatedly contact Technical Support
50. Network Policy 2 Click the Access Protection button and complete the required settings Q Access Protection w Enable Services Block Policy Block 10 minutes v after unsuccessful attempts for 3 times v Protocol SSH LITelnet LJFTP JAFP Samba JWebDAV JHTTP s Enable Services Check to enable the function Block Policy Protocol 3 When done click the Save button To set up SSL Certificate 1 Click AdminTool tab gt Network Policy 2 Click the SSL Certificate button and complete the required settings fey SSL Certificate o Specific SSL Certificate v Certificate X 509 format Private Key 509 format en enum Specific SSL Certificate Check to enable the function Certificate X 509 format Private Key X 509 format 3 When done click the Save button 65 SmartStor NAS User Manual 3 6 NAS Tab 3 6 1 Setup Wizard The system s Wizard lets you configure your disk array s easily and quickly The Wizard will guide you through the required settings step by step You can choose to configure automatically by using One Click Setup or configure manually by using Advance Setup Using Automatic Configuration Wizard 1 Click NAS tab gt Wizard 2 Click the One Click Setup button The Automatic Configuration box displays One Click Setup E Summary Computer Name ns6700_771063
51. PROMIS TECHNOLOGY INC SmartStor NS6700 NS4700 SmartStor NAS User Manual Contents Chapter 1 Introductions a a anaa eap aa iara ot a Kra toetecdectcesteveteennee see 5 1 1 About This Manual c ccccceceeeeececceeeeeeeeeeseceneaeeeeeeeeeeeeenaeees 5 1 2 Protocol Suppor riera a a de deena 6 1 3 Hardware Specifications ccccececceececeeeeeseeeeneeeeeeeeeteeeeeenees 6 1 4 Client Utility OS Support 2 0 eee ce cece eee eeceaeeeeeeeeeeeennnaeees 7 1 5 Browser S pport arinaa aaa eaaa aaa e a eaaa aia 7 Chapter 2 Quick Setting up sssssssussunnnsnsnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnmnnn 9 2 1 Unpacking the SmartStor NAS seseeeeeeeeeeeeeeeerreserresrrrrsserrresee 9 2 2 Installing Disk Drives eeeeeeeeeeeereseeerresrrrssrrrssrerrssrerrssrernne 11 2 3 Connecting the Ethernet cable aassseessesierrreeerrreerernsseernnnarnn 14 2 4 Connecting the POWO edesin E Re 14 2 5 Shutting Down the SmartStor NAS 14 26 USING LOD daiaire e A e E N tard 16 2 7 Setup Wizard eers cece cece ceecce ce ceee eee eeaeeeceeeeeseececteeeceeeeeeseeenanes 17 2 8 GNU General Public License ccccccceeeeeeeeceteeeeeteeseaeees 19 2 9 SmartStor Product Support eccccecccceceeeeeeeeeceeceeeeeeeeeesenaeees 19 2 10 Replaceable batteries ccccccececeeecceceeeeeseeseeeeeeeeeeeeeeesenaeees 19 Chapter 3 WebPAM PRO cccceeeeeseeeceeeeeeeeeeeeeeeeeeseeeseseeesnaeeeseeeene
52. Portal Port Session iSNS CHAP Ping 30 Setting up CHAP 1 Click Device tab gt iSCSI gt CHAP tab 2 Move your mouse over the item you want and click the Setting button Nod Portal P Link Aggregation Session iSNS CHAP Ping 1D Type Name Chap Settings wv User Name Testlnitiator Current Secret Secret The length of the secret is 12 to 16 haracters Retype Secret Type Peer O Local 3 Complete the required settings in the Chap Settings window and then click the Submit button User Name Current Secret password Retype password Type Choose Peer or Local as the CHAP type Click the amp button to close the dialog window 31 SmartStor NAS User Manual 3 3 6 Network Click Device tab gt Network to display the networking information of the system Networking information includes ID DHCP IP Address Gateway IP Address Speed MTU Link Changing Networking Configuration Click Device tab gt Network 2 Move your mouse over the network you want and click the TCP IP or IPV6 button 3 Complete the required settings in the dialog window and then click the Submit button Network Speed Select the networking speed from the menu IP Properties IP Address Subnet Mask Gateway IP Address DNS Server IP Address Secondary DNS Server IP Address Click the amp button to close the dialog window 32 Advanced Networking Co
53. Redundancy Check Check the logical drive s inconsistent encountered inconsistent block table Rebuild the disk array if block s necessary Redundancy Check task is Redundancy Check has been set queued manually or by schedule Redundancy Check task is The logical drive is offline stopped internally Spare Check Corrective Action Spare check started on the Result of settings or user action Normal given spare drive Spare check completed Normal successfully on the given spare drive Physical disk assigned as Result of settings or user action Normal global spare Physical disk is no longer Result of settings or user action Normal assigned as global spare Global Spare has been deleted Result of settings or user action Normal Physical disk assigned as Result of settings or user action Normal dedicated spare Physical disk is no longer Result of settings or user action Normal assigned as dedicated spare Dedicated Spare has been Result of settings or user action Normal deleted Corrective Action SMART error is received A disk drive reported a SMART error If this message appears repeatedly replace the disk drive Synchronization Corrective Action Synchronization is started Result of settings or user action Synchronization is completed Normal Synchronization is paused Synchronization paused because of user intervention schedule or higher priority back
54. This feature helps you to physically locate a NAS system To locate a SmartStor 1 Goto the Main Window 2 Rignt click the system in the Device List that you want to locate 3 Choose the Locate NAS item Sysem Status LED On the NAS system you chose e The buzzer sounds three times e The Status LED blinks RED three times 127 SmartStor NAS User Manual 4 4 3 Wake on LAN This feature allows you to turn on or wake up the SmartStor by locate a NAS system To wake up a SmartStor 1 2 3 Go to the Main Window Rignt click the system in the Device List that you want to wake up Choose the Locate NAS item It takes about a minute to boot the SmartStor When fully booted 4 4 4 The System Status LED turns blue The buzzer beeps one time Choosing a Default NAS System This feature sets the default NAS system SmartStor for the Main Window and SmartNAVI tray icon A default NAS activates several important functions including Share Folder Opening a Share Folder Backup Now Performing an Immediate Backup Open Advanced Management Starting the Advanced Storage Manager Event Notice Enabling Event Notification If you do not choose a default NAS SmartNAVI sets the default NAS after you first log on To set a default NAS 1 2 Go to the Main Window Right click the system in the Device List that you want to make the default Choose the Default NAS item 128 The default NAS is
55. USB drive safely you MUST click the Remove button before disconnect the USB drive 35 SmartStor NAS User Manual Managing the External Drive Click Device tab gt External Drive 2 Move your mouse over the external drive you want and then you can do one of the following 1 Connect 000000000 204 USB Port 3 1 86 GB Write Through Gsertines Brormat BRemove Click the Settings button and select the Write Policy Write Through or Write Back and then click the Save button to configure the external drive Click the Format button and select the format type FAT32 ntfs or xfs and then click the Format button to format the external drive Click the Remove button and click the Confirm button to remove the external drive Click the amp button to close the dialog window 36 3 4 Storage Tab The Storage tab enables you to create manage and delete disk arrays logical drives and spare drives The list of Disk Array provides the information of the disk array including ID DAO DA1 DA2 etc Alias If assigned Status Green yellow or red icon Capacity Data capacity of the disk array Free Capacity Unconfigured or unused capacity on the physical drives Media Patrol Enabled or disabled on this disk array No Of Logical Drives The number of logical drives on this disk array To initialize the Dsk Array Initialization is normally done to logical dr
56. Wizard on a NAS system that is already configured That action will delete your data and network drives One Click Setup To configure your NAS system using One Click Setup 1 Goto the Main Window 2 Click the Setup Wizard icon 3 Click the One Click Setup button 122 4 Click the OK button to continue Ws SmartHAVI ns6700_tpe 192 168 1187 a SmartSYNC Click here to refresh ns6700_tpe 192 168 1 187 Default Summary Parameter Usemame administrator The NAS reboots Then your RAID volume is ready Advanced Setup To configure your NAS system using Advanced Setup 1 Goto the Main Window 2 Click the Setup Wizard icon A 3 Click the Advanced Setup button B 4 Choose Automatic DHCP or Manual network settings C If you chose Manual settings type entries for each of the following parameters in the fields provided D e Computer NAS system Name e IP Address 123 SmartStor NAS User Manual e Subnet Mask e Gateway e Primary and Secondary DNS optional Click the Next button to continue E TS SmariMAYI ns6700_tpe 192 168 1 187 Click here to refresh EJ nes700 tpe 192 1581 1870stand E IPV6 Setting ns6700_tpe Username administrator Bk a Oe k Advanced Setup 5 Choose the following values from their respective dropdown menus e Timezone e Year e Month e Day e Time in Hours Minutes and Seconds Click the Next button to continue 12
57. able PDM option to enable the function on this disk array otherwise clear this option to disable Select the Enable Power Management option to enable the function on this disk array otherwise clear this option to disable 38 6 In the Select Physical Drives diagram click the drives to add them to your disk array The ID numbers of the selected drives will appear in the field below the diagram When done click the Submit button The new disk array appears in the list Do one of the following To create additional disk arrays click the Create More button Ifyou are done creating disk arrays click the Finish button After creating a disk array you need to create a logical drive on it Follow the steps below to create a logical drive 1 2 3 Click Storage tab gt Logical Drive Click the Create Logical Drive button Select the disk array you want to use and click the Next button Create Logical Drive Ea D Alias Operational Status Capacity Free Capacity DAO dfw OK 1 36 TB 162 60 GB a In the Create Logical Drive window complete the required settings Create Logical Drive o Alias New Logical Drives LDType Onas sanspas RAID Level Capacity LDType RAID Level RAIDO x Capacity 162 6 GB v Max 162 60 GB Stripe 64KB v Sector 512Byte v Read Policy Read head v Write Policy WriteBack v Add Inthe Alias field enter an alias at a maximu
58. aeaeeeeeeeeeeennaees 93 4 2 1 Doing a Backup NOW 0 cccccceeeceeceeceeeeeeeteeensaeeeeees 93 4 2 2 Scheduling a BACKUP cccceeeeseeeeeeeeeeeeesneeeeeees 98 4 2 3 Viewing Backup Schedules 103 4 2 4 Changing a Scheduled Backup 103 3 SmartStor NAS User Manual 4 3 42 5 Deleting a Scheduled Backub c ceeeeseeeeeeees 106 4 2 6 Restoring Backed up Files ceeeeeeeeeeeeeeeeeeeeeeees 107 4 2 7 Viewing the Backup Event Log 0 cceeceseeeeeeees 110 42 8 Saving the Event Log cccccceeeeeeeeeceeeeeeeeeesenaeees 111 42 9 Clearing the Event Log ccccceceesseeeeceeeeeeeesenaeees 113 42 10 Setting the Portais a 114 Managing Share Folders sseesseeeesseerreseerresrrrrsrerrrssrrrnssrerns 114 4 3 1 Opening a Share Folder 114 4 3 2 Viewing a List of Share Folders eneeeeeeeeeee 116 4 3 3 Mounting a Share Folder Creating a Network Drive 118 4 3 4 Un mounting a Share Folder Disconnecting a Network liti SEEE A EE dag He tance wel Ae 119 4 3 5 Setting up a Share Folder for Time Machine 120 4 4 Making Management Settings cece eeeeeeeeeteeeeeeeeeeeeeeaes 122 4 4 1 Configuring a NAS System s es 122 4 4 2 Locating the SmartStor 0 0 eceeeeeeeeeeeeeeeeeeeeeeeaees 127 4 4 3 Wake on LAN on eee eeeeceeeeeeeeneeeeeeneeeeeeneeeeeeeaas 128 4 4 4 Choosing a Default NAS System eee 128 4 4 5 Viewing the System Ev
59. ails or becomes missing during RAID level migration Disk array transport Disk Array Degraded Disk arrays are made up of physical drives Logical drives are created on the disk array When one of the physical drives in a disk array fails The operational status of disk array becomes Degraded The operational status of logical drives becomes Critical The operational status of physical drive becomes Dead or Offline Disk Array Offline Disk arrays are made up of physical drives Logical drives are created on the disk array When a disk array and its logical drives go Offline the data stored in the logical drives is no longer accessible Logical drives based on fault tolerant disk arrays RAID 1 5 6 and 10 go Offline when two physical drives are removed or fail Logical drives based on non fault tolerant disk arrays RAID 0 go Offline when a one physical drive is removed or fails 3 4 2 Disk Array Management 1 Click Storage tab gt Disk Array The list of disk arrays appears 2 Move your mouse over the disk array you want to display the options of the disk array including Media Patrol No Of Logical Drives DAO Array_229969 o 1 74TB 684 55 GB Enabled 1 M view Asettings Locate delete 41 SmartStor NAS User Manual View Select to view disk array status in the Information tab Disk Array ID DAO DA1 DA2 etc Alias If assigned Operational Status
60. all button 1 Click NAS tab gt iSCSI Initator 2 Click the Create and complete the required settings in the Create Snapshot window Q iscsi initiator Create IP Port 3 When done click the Connect button After successful logon you can start to use the disk volume on SmartS as a virtual drive on your computer 84 Chapter 4 SmartNAVI 4 1 Working with SmartNAVI The SmartNAVI software connects your PC to the SmartStor performs backups changes the network settings create RAID volumes add and mounts folders and manages file downloads from the Internet 4 1 1 1 Opening the Main Window To open the Main Window do the SmartNAVI in following actions Windows e f neither Window is open Double click the SmartNAVI icon in o Q 11 42 PM the Windows application tray or Mac R Dock right ee a i od ra SmartNAVI in e If the SmartNAVI Window is open Mac OS X Double click a system in the Device List 85 SmartStor NAS User Manual 2 When the SmartNAVI Window opens double click a system in the Device List Welcome to TEE SmartNAVI 3 When the login window appears enter the user namd and password Click Login then Yes to login the system The default user name is administrator and default password is password The user name and password are case sensitive Glick here to refresh O ns6700_tpe 192 168 1 187 Defauli SmartNAVI
61. cal drive will be shown in the illustration below Logical Drive 35 30 25 20 15 10 All 0 MB s To view the Physical Drive performance 1 Click AdminTool tab gt Performance Monitor 2 In the Physical Drive field click the Select Physical Drives button to select the physical drive you want and select a performance type from the dropdown menu When done the performance of selected physical drive will be shown in the illustration below 59 SmartStor NAS User Manual Physical Drive Bandwidth v select Physical Drives w 35 30 25 20 15 10 5 0 All 0 MB s To view the Port performance 1 Click AdminTool tab gt Performance Monitor 2 Inthe Port field click the Select Ports button to select the port you want and select a performance type from the dropdown menu When done the performance of selected port will be shown in the illustration below Port Bandwidth mi 35 30 25 20 15 10 All 0 MB s 3 5 7 Restore factory default settings The Restore Factory Default function allows you to restores settings any or all to their default values for the NAS 23 Restore factory default settings Software Factory Default Settings CIF Settings The settings include CIF Settings FTP Settings AFP Settings 60 SNMP Settings NFS Settings WebDAV Settings Network Settings Cauti
62. ckup Remote Backup Local Backup Client Backup Amazon S3 a Create Snapshot v Volume sxasr3t3t x Reserve Capacity for Snapshot 10 mles Auto Extend Schedule Disabe O Time interval by hour Daily O Weekly ID Timestamp Volume Status Capacity Usage Export Schedule N A Volume Select the desired setting from the dropdown menu Reserve Capacity for Snapshot From the dropdown menu assign the reserved capacity for the backup solution Auto Extend Click to checkbox to enable or disable the function 76 Schedule Select one of the schedule types you want for the backup solution E Disable no snapshots will be taken E Time interval by hour snapshots will be taken at the hourly interval you choose from the dropdown menu m Daily snapshots will be taken at the time of day you choose from the dropdown menus m Weekly snapshots will be taken on the day of the week at the time of day you choose from the dropdown menus When done click the Run button The new backup schedule is applied To change the settings of the backup solution move you mouse over the item you want and click the option button Recovery Click to restore the data volume using the Snapshot Export Click to export the Snapshot to the share folder Settings Click to change the settings of the backup solution Delete Click to delete the backup solution 77 SmartStor NAS User Manual
63. d time the event occurred Description Plain language description of the event The device also provides NVRAM event logs NVRAM events are the most important events over NAS startups To view NVRAM events 1 Click the AdminTool tab gt Events 2 Click the NVRAM Events button The list of NVRAM Events displays the information including Index A number assigned to this specific event Highest number is most recent Device Identifies the device involved Event ID Identifies the action that occurred Severity Displays the Severity Level Info Minor Major Warning Critical or Fatal m Fatal Non Recoverable error or failure has occurred 49 SmartStor NAS User Manual E Critical Action is needed now and the implications of the condition are serious E Major Action is needed now Minor Action is needed but the condition is not a serious at this time E Warning User can decide whether or not action is required E Info Information only no action is required Time Date and time the event occurred Description Plain language description of the event To view Runtime events 1 Click the AdminTool tab gt Events 2 Click the Runtime Events button The list of Runtime Events displays the information including Index A number assigned to this specific event Highest number is most recent Device Identifies the device involved Event ID Identifies the ac
64. dows CIFS ON FTP Sharing ON UNDG Linux ON Mac AFP ON Printer Server OFF WebDAV ON Windows CIFS FTP Sharing UNIX Linux Mac AFP Printer Server WebDAV 3 To change the protocol settings move your mouse over the protocol option and click the Settings button to configure the advanced settings 3 6 4 File System Management 1 Click NAS tab gt File System 2 Inthe File System list move your mouse over the item you want and you can Device ID RAID Level NASLDO 0 RAID6 657 79 GB o Yes Yes auota Elpefragmentation Wview delete View the volume information by clicking the View button Change the quota setting of the file system by clicking the Quota button Remove the selected item by clicking the Delete button 70 3 6 5 File Sharing Setting Creating ISO Folder 1 2 3 Click NAS tab gt File Sharing Click the Create ISO Folder button to add a folder for ISO file sharing lzi Create Folder Folder Name w Source Folder DOWNLOAD 150 Image File Folder Name e e a Enter the Source Folder ISO Image File and Folder Name and then click the Next button b Select the protocol as Windows FTP or UNIX LINUX and then click the Next button c In the Permission Setting field set the privilege for the users to access the folder by selecting Deny Access Read Only or Read Write Click the Next button
65. dule or the logical drive was deleted or went critical or offline PDM is switched to rebuild PDM changed to rebuild because the logical drive went critical PDM is stopped internally The destination drive was removed or used for a rebuild Physical Disk Physical disk is marked online Corrective Action Disk drive restored to normal operation Physical disk is marked as dead Disk drive failure Replace the disk drive Physical disk is marked as dead after it was removed and reinserted by the user Try forcing the disk online Physical disk has been reset Disk drive reset after error and should function normally Physical disk assigned as global spare Result of settings or user action Normal Physical disk is no longer assigned as global spare Result of settings or user action Normal Physical disk assigned as dedicated spare Result of settings or user action Normal Physical disk is no longer assigned as dedicated spare Result of settings or user action Normal Physical disk has been A disk drive has been inserted into the inserted NAS system Physical disk has been A disk drive has been removed from the removed NAS system Bad sector is found on physical disk Disk drive has a bad sector The drive should remap around the bad sector If this message appears repeatedly replace the disk drive Error is detected in remap sectors
66. e Main Window Click the Share Folder icon A Click the Mount Share Folder button B Click the share folder you want to un mount or delete as a network drive C The folder name will become highlighted Click the Un Mount button D Ts SmariWAYI ns6700_tpe 192 168 1187 A Bn Share Folder Click here to retresh S ns6700_tpe 192 168 1187 Defanli I Specify a Device Name for the folder Device Name y DOWNLOAD Username administrator GG g SS AG Se GG The share folder is un mounted or disconnected but the link remains Windows 119 SmartStor NAS User Manual 4 3 5 Setting up a Share Folder for Time Machine Time Machine is a backup utility included with Mac OS X 10 5 Leopard or more Before you begin be sure your Mac is running and connected to the same network as the SmartStor On SmartNAVI To set up a SmartStor folder for Time Machine backups Go to the Main Window Click the Share Folder icon Click the Mount Share Folder button Click the share folder you want to use for Time Machine backups Check the Support TimeMachine box Click the Mount button If the process goes correctly the following message appears oa F Wr gt This folder has been set to a network drive On the Mac Follow this procedure if you have not set up Time Machine To set up the Mac for backups with SmartStor 1 On the desktop go to the Dock and click the Time Machine icon A popup message in
67. e folder whose contents you want to restore C Click the arrow icons to expand the tree and narrow your choices D Click an option button for e Restore to original folder The backup files will overwrite the files on your PC E e Restore to a specific folder No files are overwritten on your PC E s SmartNAYI ns6700_tpe 192 168 1 187 Share Folder NAS Management Click here to refresh a 1 E nssroo tpe 1921601 1870etnit MOSE NS6700 192 168 1187 vf Homs v Restore your data to 108 6 Ifyou chose Restore to a specific folder do one of the following actions e Type the name of an existing folder in the field provided e Type the name of an new folder in the field provided e Click the Folder icon Opens the My Documents folder F Click a folder you want to use for a target then click the Open button G o e nlf Kal Ve Be O Ratt M acma SmartSYNC CESES D Garas ce Lis pernye E The KMPlayer Click here to refresh EJ nss700_443643 Am Ri Eo Username administrator E Hi Ka REO ed 9 2a ea a a PROMISE TECHNOLOGY INC 7 Click the Restore button H 8 Click the Yes button in the confirmation box Final Confirm amp The restoration begins immediately 109 SmartStor NAS User Manual The amount of time required depends on the size and number of files being restored 4 2 7 Viewin
68. e highlighted 137 SmartStor NAS User Manual 5 Click the Remove button D ts SmartMAYI ns6700_tpe 192 168 1187 NAS Management Click here to refresh E sezon tpe 192 168 1 187Detsni Service Information Plug in name OPENLDAP Server OPENLDAP raon 01 00 0000 01 On CEEE oe ed ITUNES CE E aa 0 Configuration Shutdown Plug in 6 Click the Yes button in the confirmation box The plug in is removed from SmartNAVI If you need the plug in later you can reinstall it See Adding Application Plug ins on page XX 138 4 4 10 Rebooting the SmartStor Normally you will only need to reboot the SmartStor is after a firmware upgrade or a plug in installation During the reboot none of your folders will be accessible from your networked PCs To reboot the SmartStor 1 ak WN Go to the Main Window Click the NAS Management icon A Click the Shutdown button B Click the Restart option C Click the OK button D Ts SmartWAYVI ns6700_tpe 192 168 1187 Glick here to refresh E nse700 tpe 192 158 1 187 Detsnlt Information Version 03 00 0000 11 Options List Oe eg Oe ed ia 139 SmartStor NAS User Manual 6 The reboot runs automatically Ps SmariMAYI aE Click here to refresh Ej nes700 tpe 192158 1 1870tsuli eS Welcome to SERE SmartNAVI When the SmartStor is fully booted e The system status LED turns blue
69. e of the schedule types you want for the backup solution E Disable no snapshots will be taken E Time interval by hour snapshots will be taken at the hourly interval you choose from the dropdown menu E Daily snapshots will be taken at the time of day you choose from the dropdown menus E Weekly snapshots will be taken on the day of the week at the time of day you choose from the dropdown menus 3 When done click the Run button The new backup schedule is applied You can click the Test button to test the server before applying the settings 4 Tochange the settings of the backup solution move you mouse over the item you want and click the option button 3 6 7 Plug in Management 1 Click NAS tab gt Plug in 2 Click the Add button to add a plug in for the NAS a Click the Choose File button to locate the plug in file b Click the Install button to start installing the plug in 83 SmartStor NAS Quick Start Guide 3 In the Plug in list move your mouse over the item and you can No Name Status 1 BT Server Stoped Sopen Bstop Gre tnstatt DLNA Server Started Firefly Media Server Started MYSQL Server Started alse foln Web File Manager Started Display the plug in application in a new window by clicking the Open button Stop the plug in application by clicking the Stop button Re install the plug in application by clicking the Re Inst
70. e the Subsystem NAS system or virtual enclosure monitor events manage background activities perform firmware updates restore factory default settings and save a NAS configuration report I Subsystem Information WD subsystem information 3 5 1 System settings and clearing statistics The list of NAS system information including Alias if assigned Vendor Model WWN World Wide Name Serial Number Part Number Revision Number System Date amp Time To change the Subsystem settings 1 Click AdminTool tab gt Subsystem Information The list of system information Click the Settings button In the Alias field enter an alias or change the existing alias When done click the Save button 47 SmartStor NAS User Manual To restart shutdown the Subsystem 1 Click AdminTool tab gt Subsystem Information 2 Click the Shutdown Restart button 3 In the Shutdown Restart window you can Click the Shutdown button to stop I Os and shuts down the subsystem After subsystem shutdown you must manually switch off the power at both power supplies Click the Restart button to stop I Os shuts down and restarts the subsystem Click the Power Off button to turn off the system power After power off the power core has to be removed then plugged in to get Redundant PSU working again You can clear the physical drive logical drive and controller statistics by following the steps below 1
71. ead Write FTP Group Member Result Deny Access Deny Access Deny Access Read Only Deny Access Read Write Deny Access Deny Access Deny Access Read Only Read Only Read Only Read Write Read Write Deny Access Deny Access Read Write Read Only Read Write Read Write Read Write 74 WebDAV Group Member Result Deny Access Deny Access Deny Access Read Only Deny Access Read Write Deny Access Deny Access Deny Access Read Only Read Only Read Only Read Write Read Only Deny Access Deny Access Read Write Read Only Read Only Read Write Read Write UNIX LINUX Assing the IP address in the New IP Addrss box then click the Add button for sharing Enter if all IP addresses are allowed fo sharing When done click the Save button 75 SmartStor NAS User Manual 3 6 6 Backup 1 Click NAS tab gt Backup 2 Select the Backup solution you want by clicking the tab Snapshot Backup Remote Backup Local Backup Client Backup and E i Backup Snapshot Backup Remote Backup Local Backup Client Backup Amazon 3 ID Timestamp Volume Status Capacity Usage Export Schedule 1 NA NASLDO Inactive 657 70GB 0 OFF Disabled e Snapshot Backup 1 Click NAS tab gt Backup gt Snapshot Backup tab 2 Click the Create button and complete the required settings in the Create Snapshot window Snapshot Ba
72. ees 20 3 1 Quick Startnina e ae a eea tea 20 3 2 gt Dashboard Tabair seater e A ie An AE AETA RET 22 3AL1 SysSteEM Status soera i eaoin 22 3 2 2 Event Information 0 ccccccceceeceeceeeeeeeeeeeeceeeeeeeeetees 23 3 2 3 Storage OVErView cccccecceeceececeeceeeeeeeeeeeeenteeeeeeeeteees 23 323 Device ab watsewee eateries As a aa hess gees 24 33 1 JFront VW eara i aoa Ae ee 24 3 9 2 BACK Vie Wenna ineat r cui eed 25 3 3 3 Component Lists i sredeieii ieiet ieii ie 26 S 3 4 Physical DVE eir aeiaai AE A 29 3 3 5 ISCS l i wee ae alle 30 3 9 6 1 NEtWOK ysis oe vent eres ise a e ai ea ade ree Ei 32 S37 CUPS aa a o a a Aen 35 3 3 8 External DVE neendran n a beni 35 g4 Storage Tabane e IRRE ARA EAI ARAE RN 37 3 4 1 Create Disk Array eccceeeeeteeeeeeeeneeeeeeneeeeeeneeeeeeeaas 38 3 4 2 Disk Array Management eceeeeeeeeeeeeneeeeeeesteeeeeeaes 41 3 4 3 Logical Drive Management 0 ceeeeeeeeetteeeeeenaes 43 3 4 4 Spare Drive Management eceeeeeeeeeeeeesteeeeeenaes 46 3 51 AMIN TOO Tab ii s vhcs ieee e AL eel eae ea ns 47 3 5 1 System settings and clearing statistics 00 ee 47 Joa COSMVICC aches ees arse cc ths A AEA 48 3 5 3 Runtime and NVRAM event logS 0 cccceeeeteeeenees 49 3 5 4 Background activity settings and schedules 51 3 5 5 Firmware updates ceceeceeeccecceeeeeeeeeeeeneeeeeeeeeeeeees 58 3 5 6 Performance Monitor essere aerian
73. en done click the Submit button 3 Inthe File Sharing list move your mouse over the item and clicking the Share Setting button to change the sharing settings Folder Name Shared File System Isxasr3t3t DOWNLOAD Windows FTP Unix Linux Mac WebDAV iShare Setting Isxasr3t3t MUSIC Windows FTP Unix Linux Mac WebDAV Isxasr3t3t PICTURE Windows FTP Unix Linux Mac WebDAV Isxasrt3t PUBLIC Windows FTP Unix Linux Mac WebDAV IsxasrSt3t UPLOAD Windows FTP Unix Linux Mac WebDAV fsxasr3t3t VIDEO Windows FTP Unix Linux Mac WebDAV Fsxasrt3t www Windows FTP Unix Linux Mac WebDAV Windows Mac FTP WebDAV Select the Protocol for your networking configuration and set up the Permission Setting for each user group Windows CIFS Group Member Result Deny Access Deny Access Deny Access Read Only Deny Access Read Write Deny Access Deny Access Deny Access Read Only Read Only Read Only Read Write Read Write Read Write Deny Access Deny Access Read Only Read Write 73 SmartStor NAS User Manual Read Write Read Write Mac AFP Group Member Result Deny Access Deny Access Deny Access Read Only Deny Access Read Write Deny Access Deny Access Deny Access Read Only Read Only Read Only Read Write Read Only Deny Access Deny Access Read Write Read Only Read Only Read Write R
74. ent Log cc eeeeeeeeeteeeeeeeees 129 4 4 6 Viewing a List of PIUQ INS eee eeeeeeeeenteeeeeeeee 132 4 4 7 Viewing Plug in Version Numbers 133 4 4 8 Enabling and Disabling Plug ins eee 134 4 4 9 Removing Plug ins 2 0 0 eee cece ee eeeneeeeeeneeeeeeeaas 137 4 4 10 Rebooting the SmartStor ecccceeeeeceeeeeeeeeeeneees 139 4 4 11 Shutting Down the SmartStor eee eeeeeeeeeees 141 Chapter 5 TroubleShotting 0 cccccccsseeeeeceeeeeeeeeseeeneeeeeeeeseesseeneeseeeeneees 144 Dil LGD is cei 5 nn ET E E EA 144 5 2 WebPASM PROe system event log 145 5 3 How to use Promise USB Retrieval to export system INfOPMALION setie ieni atacand ela 156 Chapter 1 Introduction 1 1 About This Manual This Product Manual describes how to setup use and maintain the SmartStor NSx700 It also describes how to use e SmartNAVI software that you install and run on your Windows or Mac e Promise Advanced Manager WEBPAM PROe software that runs on the SmartStor by browser This manual includes a full table of contents chapter task lists and numerous cross references to help you find the specific information you are looking for Also included are four levels of notices Note A Note provides helpful information such as hints or alternative ways of doing a task Important An Important calls attention to an essential step or point required to complete a task Important items include things often missed
75. eted or removed Online Capacity Expansion Corrective Action Online capacity expansion has started Result of settings or user action Normal Online capacity expansion has completed Normal Online capacity expansion has paused Expansion paused because of user intervention schedule or higher priority background activity Online capacity expansion has resumed Expansion has resumed again after a pause or a reboot Online capacity expansion has stopped Expansion stopped because of user intervention schedule or the logical drive was deleted or went critical or offline Online capacity expansion has encountered a physical disk error Bad block found on a disk drive Migration will finish Check the disk drive check table after migration and replace disk drive as needed Online capacity expansion is aborted due to an internal error System resources are low Reduce system load or restart the NAS Online capacity expansion is queued Synchronization has been set manually or by schedule PDM Corrective Action PDM is started Result of settings or user action Normal PDM is completed Normal PDM is paused PDM paused because of user intervention schedule or a higher priority background activity PDM is resumed PDM has resumed again after a pause PDM is stopped PDM stopped because of user 148 intervention sche
76. forms you that no storage location is set up 2 Inthe popup message click the Set Up Time Machine button The Time Machine dialog box appears 3 In the Time Machine dialog box click the Choose Backup Disk button 4 In the list of external drives choose the share folder that you mounted on the SmartStor and click the Use for Backup button A Name and Password dialog box appears 5 Inthe dialog box enter your username and password of NAS authentication then click the Connect button 120 Pre existing Time Machine Configuration on the Mac Follow this procedure if you currently have a Time Machine configuration To set up the Mac for backups with SmartStor 1 On the desktop go to the Dock and click the Time Machine icon The Time Machine dialog box appears In the Time Machine dialog box click the Change Disk button In the list of external drives choose the share folder that you mounted on the SmartStor and click the Use for Backup button A Name and Password dialog box appears 4 In the dialog box enter your username and password then click the Connect button 121 SmartStor NAS User Manual 4 4 Making Management Settings 4 4 1 Configuring a NAS System The Setup Wizard has two modes e One Click Setup Loads a collection of default settings Recommended for most users e Advanced Setup Enables you to make your own settings Recommended for advanced users Caution Do NOT run the Setup
77. g the Backup Event Log Backup events report on backups schedules and file transfers Events are reported by date time severity information or error and description To view Backup Event Log 1 2 3 4 Go to the Main Window Click the SmartSYNC icon A Click the Event Log button B Optional Set the Event Filter dropdown menu to display C e All events e Information events only e Error events only 110 5 Optional Click the arrow on the Date Time header to reverse the chronological order D 2 SmartSYNC Share Folder Glick here to refresh Ejnss700 tpe 192 158 1 197 Dotan Event Log ALL INFO e ERRor 5 Backup Restore Schedule List Note For NAS system events see Viewing the System Event Log on page 143 4 2 8 Saving the Event Log This function saves a copy of the Backup Event Log as a text file onto your PC The text file records the events displayed in the Event Log window Set the Event Filter dropdown menu to display e All events e Information events only e Error events only Click the arrow on the Date Time header to reverse the chronological order 111 SmartStor NAS User Manual To save a copy of the Backup Event Log as a text file 1 Go to the Main Window 2 Click the SmartSYNC icon 3 Click the Event Log button 4 Click the Save button Ts Smart AVI ns6700_tpe 192 168 1 187 NAS Management Click here to refresh E
78. general information of the current storage status including Total Physical Capacity Display the total storage space of the system Unconfigured not assigned to a logical drive Configured assigned to a logical drive Device Number Display the current number of devices in the system 23 SmartStor NAS User Manual 3 3 Device Tab The Device tab displays the information of all device status of the NAS including physical drives disk arrays logical drives power supply units blowers and backplanes In the Device tab you can make settings for the enclosure and physical drives Front View Lishow 0 unconfigured PD s i 3 3 1 Front View Click Device tab gt Front View to view all of the enclosures in the NAS Move your mouse over the drive carrier to display the information of the installed physical drive as show below including the device ID physical capacity operational status etc Click on the drive to bring up the Physical Drive Information displaying the detailed information of the device Configuration Array SeqNo2 24 Identifying Unconfigured Physical Drives Click the Show unconfigured PD s box to identify the unconfigured physical drives in the NAS Identifying Physical Drives Assigned to a Disk Array Click the Highlight Arrays button to identify the physical drives assigned to a disk array Click on of the following items in the dropdown menu e All
79. ground activity 152 Synchronization is resumed Synchronization has resumed again after a pause or a reboot Synchronization is stopped Synchronization stopped because of user intervention schedule or the logical drive was deleted or went critical or offline Synchronization is aborted due to an internal error System resources are low Reduce system load or restart the NAS Synchronization is queued Synchronization is already running on another logical drive in the same array Synchronization is stopped internally Synchronization stopped because the disk array was deleted or removed The system is started System NAS Corrective Action The NAS has been started Normal The system is stopped The NAS was shut down Normal A nas user has been added Result of settings or user action Normal A nas user has been deleted Result of settings or user action Normal A nas user password has been changed Result of settings or user action Normal A nas group has been added Result of settings or user action Normal A nas group has been removed Result of settings or user action Normal The members has been changed in a NAS group Windows CIFS file service start Result of settings or user action Normal FTP service start Result of settings or user action Normal NFS for Linux start Result of settings or user action
80. gure the Read Policy ReadCache ReadAhead or NoCache and Write Policy WriteThru or WriteBack When done click the Save button Check Table Displays the error tables Use this information to evaluate the integrity of the logical drive and to determine whether corrective action is needed Choose an option E All All errors The default choice E Read Check Read errors for this logical drive E Write Check Write errors for this logical drive E Inconsistent Block Inconsistent blocks for this logical drive Mirror data for RAID Levels 1 1E and 10 or Parity data for RAID Levels 5 6 50 and 60 Identified by the Redundancy Check The Check Table lists E Entry Number A number assigned to each block of entry E Table Type Read Check Write Check or Inconsistent Block E Starting Logical Block Address LBA of the first block for this entry E Count Number of errors or continuous blocks starting from this LBA Locate This feature causes the drive carrier s LED to blink for one minute to assist you in locating the physical drives that make up this disk array Delete Select and click the Confirm button to delete a logical CAUTION IF YOU DELETE ALOGICAL DRIVE YOU ALSO DELETE ALL THE DATA IN THE LOGICAL DRIVE BACK UP ANY IMPORTANT DATA BEFORE DELETING A LOGICAL DRIVE 44 To run Redundancy Check on a logical drive 1 Click AdminTool tab gt Background Activity The l
81. h the holes in the drive carrier and into the sides of the disk drive e Install only the counter sink screws supplied with the SmartStor e Install four screws per drive e Snug each screw Be careful not to over tighten 12 4 Reinstall the drive tray into the SmartStor enclosure Tip Repeat steps 1 through 4 until all of your disk drives are installed Caution Support disk drive hot swapping To avoid hand contact with an electrical hazard remove only one drive carrier a time SmartStor NAS User Manual 2 3 Connecting the Ethernet cable To connect the SmartStor NAS to your network 1 Attach one end of the network cable to the RJ45 network connection Please rep See Figure 2 2 Attach the other end of the network cable to your Ethernet hub or switch 2 4 Connecting the Power To power the SmartStor NAS 1 Attach the power cord on the back of the SmartStor enclosure and plug the other end into the power source See Figure 2 2 On the front of the SmartStor NAS press the power button See Figure 1 It takes about a minute to boot the SmartStor When fully booted e The System Status LED turns blue See Figure 1 e The buzzer beeps one time 2 5 Shutting Down the SmartStor NAS To shut down the SmartStor NAS press and hold the power button until the power LED indicator turns red 14 Figure 3 Press and hold the Power button about 5 seconds ns6700_352084 0 196
82. he backup solution move you mouse over the item you want and click the Settings button e Client Backup allows you to enable One Touch Backup function 1 Click NAS tab gt Backup gt Client Backup tab 2 Select the One Touch Backup checkbox to enable the backup 5 solution 3 Click the Save button 81 SmartStor NAS User Manual 4 Now you can backup specified folders from your PC to the SmartStor by simply pressing a button on the front of the SmartStor One Touch Backup Button o ns6700_352084 10 90 0 196 5 To disable One Touch Backup uncheck One Touch Backup and then click the Save button e Amazon S3 allows you to upload backup files to Amazon S3 server 1 Click NAS tab gt Backup gt Amazon S3 tab 2 Click the Create button and complete the required settings in the Create Amazon S3 Backup window 82 Local Path Direction Select Download from Amazon S3 to device or Upload from device to Amazon S3 Access Key Enter the Access key fot the Amazon S3 server Private key Enter the Private key fot the Amazon S3 server Retries Number Increment Backup Select this option and the backup will add the updated files only Synchronized Backup Select this option and the backup will delete the extra files while synchronizing Schedule Select on
83. he buzzer or click the Mute button to mute the buzzer Click the Settings button to enable or disable the buzzer To enable the buzzer for the system select the Enable Buzzer option and click the Save button To mute the buzzer for all events you must clear the Enable Buzzer option e LED Move your mouse over the LED and click the Settings button which allows you to set the LED by selecting Always ON Always OFF Daily When done click the Save button 28 3 3 4 Physical Drive Click Device tab gt Physical Drive to display the list of physical drives in the NAS Physical drive information includes ID ID number of the physical drive Status Green yellow and red icons Model Make and model of the drive Type SATA HDD Location Enclosure number and slot number Configuration Array number and sequence number spare number unconfigured or stale configuration Capacity The capacity of drive Viewing Physical Drive Information 1 Click Device tab gt Physical Drive 2 Move you mouse over the physical drive you want and click the View button Enclosure 1 NS6700 D Status Model Type Location Configuration Capacity 1 v ATA HDT722525DLA380 SATA Encl 1 Slot 1 Array0 SeqNo0 231 90 GB Gea Mrocate Asettines F Clear PFA Stale Display all Physical drive information To locate the physical drive 1 Click Device tab gt Physical Drive
84. he servicing instructions This marking or statement shall include the following or similar text 19 SmartStor NAS User Manual Chapter 3 WebPAM PROe 3 1 Quick Start The WebPAM PROe is factory installed on the SmartStor system WebPAM PROe runs in the browser on your PC Mac You can access WebPAM PROe by browser Browser Support Choose one of the following browsers to use with WebPAM PROe e Internet Explorer 7 or above e Firefox 3 and above e Safari 5 and above e Google Chrome Connecting to WebPAM PROe To log into WebPAM PROe in your browser 1 Start your browser 2 Inthe URL address bar type in the IP address of the SmartStor You can get the SmartStor NAS Ip information from LCD The WebPAM PROe login screen displays PROMISE TECHNOLOGY INC WebPAMPROe Login 20 3 The default user name is administrator and default password is password The user name and password are case sensitive 4 Choose the language you prefer by clicking the Language menu on the login screen Language English 5 To log out of WebPAM PROe you can do any of the following e Close your browser window e Click Logout in the WebPAM PROe Header f Help Contact Us About Logout Clicking Logout brings you back to the Login Screen After logging out you must enter your user name and password in order to log in again Navigating in WebPAM PROe The five tabs displayed on the screen a
85. ist of background activities appears 2 Move your mouse over the Redundancy Check item and click the Start button E Redundancy Check w Logical Drive Auto Fix Pause on Error LDO RAID5 LD1 RAID5 3 Check the boxes to the left of the logical drives you want to run 4 Check the options you want Auto Fix Attempts to repair the problem when it finds an error Pause on Error The process stops when it finds a non repairable error 5 Click the Confirm button To change the Synchronization settings 1 Click AdminTool tab gt Background Activity 2 Click the Settings button 3 Click the Background Synchronization Rate dropdown menu and choose a rate Low Fewer system resources to Synchronization more to data read write operations Medium Balances system resources between Synchronization and data read write operations High More system resources to Synchronization fewer to data read write operations 4 Click the Confirm button Logical Drive Problems Logical drive problems typically result from a physical drive failure The most common problem is a critical logical drive The RAID controller can rebuild a critical logical drive 45 SmartStor NAS User Manual Amore serious but far less common problem is an Incomplete Array An incomplete disk array results from a physical drive that fails or becomes missing during
86. itical temputure Locate The system will have the Bee sound FRU VPD e Controller View Move your mouse over the controller you want and click the View button to display the controller information list Setting 1 Move your mouse over the controller you want and click the Settings button 2 Make setting changes as required Enter change or delete the alias in the Alias field Enable SMART Log Check the box to enable or uncheck to disable SMART Polling Interval Enter a value into the field 1 to 1440 minutes HDD Power Levels Level 0 Disabled Level 1 Park R W heads Level 2 Slow down need to be supported by hard drive 26 Level 3 Spin down Spin Down Type Power Saving Idle Time Power Saving Standby Time Power Saving Stopped Time Enable Coercion This feature is designed for fault tolerant logical drives RAID 1 5 6 10 50 and 60 It is generally recommended to use physical drives of the same size in your disk arrays When this is not possible physical drives of different sizes will work but the system must adjust for the size differences by reducing or coercing the capacity of the larger drives to match the smaller ones You can choose to enable Capacity Coercion and any one of four methods Capacity Coercion also affects a replacement drive used in a disk array Normally when a physical drive fails the replacement drive must be the same capacity or larger
87. ives after they are created from a disk array Initialization sets all data bits in the logical drive to zero The action is useful because there may be residual data on the logical drives left behind from earlier configurations For this reason Initialization is recommended whenever you create a logical drive Step 1 Create Disk Array Refer to the instructions in section 3 4 1 Step 2 Create Logical Drive Refer to the instructions in section 3 4 4 Step 3 Create File System 37 SmartStor NAS User Manual Warning When you initialize a logical drive all the data on the logical drive is lost Backup any important data before you initialize a logical drive 3 4 1 Create Disk Array You can also use the Wizard to create a disk array with logical drives and spare drives at the same time To create a disk array 1 Click Storage tab gt Disk Array 2 Click the Create Disk Array button 3 In the Create Disk Array window complete the required settings SM Create Disk Array v Alias Enable Media Patrol v Enable PDM a Enable Power Management 7 H Media Type ard Disk Drive Select Physical Drives Inthe Alias field enter an alias at a maximum of 32 characters includes letters numbers space between characters and underline Select the Enable Media Patrol option to enable the function on this disk array otherwise clear this option to disable Select the En
88. lick the individual share folder to view its contents 2 W1203 67 129 38 picture ma OX Fie Edit View Favorites Tools Help a Q Back Q B P Search E Folders E x x B Address EZ W203 67 129 38 pictwe O O HBe File and Folder Tasks x Sy E Make a new folder FR Publish this folder to the i Web RECYCLER IMG_2348 JPG Other Places a 203 67 129 38 iS My Documents Shared Documents iQ My Computer a My Network Places IMG_2358 JPG IMG_2362 JPG Details picture IMG_2378 JPG 117 SmartStor NAS User Manual 4 3 3 Mounting a Share Folder Creating a Network Drive To mount a share folder or create a network drive Windows 1 2 3 Go to the Main Window Click the Share Folder icon A Click the Mount Share Folder button B Click the share folder you want to mount or make a network drive C The folder name will become highlighted Choose a device name drive letter from the dropdown menu D Click the Mount button E Ts SmartWAYI ns6700_tpe 192 168 1 187 Click here to refresh Ejnss700 tpe 192 168 1 187 Detault r Specify a Device Name for the folder Device Name DOWNLOAD CEE EEE The share folder appears on your PC as a mounted or network drive 118 4 3 4 Un mounting a Share Folder Disconnecting a Network Drive To un mount a share folder or disconnect a network drive Windows 1 2 3 4 Go to th
89. m of 32 characters includes letters numbers space between characters and underline Set the LDType as NAS or SAN DAS 39 SmartStor NAS User Manual Select a RAID Level from the dropdown menu depending on the number of physical drives in the disk array Support RAID type with drive number Inthe Capacity field accept the default maximum capacity or enter a lesser capacity size in MB GB or TB Any remaining capacity is available for an additional logical drive Choose the Stripe size 64 KB 128 KB 256 KB 512 KB or 1 MB Choose the Sector size 512 B 1 KB 2 KB or 4 KB Choose the Read Policy Read Cache Read Ahead or No Cache Choose the Write Policy Write Back or Write Through 5 Click the Add button The new logical drive appears in the New Logical Drives list If there is capacity remaining you can create an additional logical drive 6 When done click the Submit button The new logical drive s will appear in the Logical Drive list New logical drives are automatically synchronized You can access the logical drive during synchronization 40 Disk Array Problems Disk array problems typically result from a physical drive failure The most common problem is a degraded disk array The RAID controller can rebuild a degraded disk array Amore serious but far less common problem is an Incomplete Array An incomplete array results from a physical drive that f
90. menus 3 When done click the Run button The new backup schedule is applied You can click the Test button to test the server before applying the settings 4 To change the settings of the backup solution move you mouse over the item you want and click the option button a Setting 27 Volume sxasr3t3t Y Reserve Capacity for Snapshot 10 igg Auto Extend Schedule Disable Time intervalby hour Daily O Weekly a ne d Volume Select the desired setting from the dropdown menu Reserve Capacity for Snapshot From the dropdown menu assign the reserved capacity for the backup solution Auto Extend Click to checkbox to enable or disable the function Schedule Select one of the schedule types you want for the backup solution m Disable no snapshots will be taken E Time interval by hour snapshots will be taken at the hourly interval you choose from the dropdown menu E Daily snapshots will be taken at the time of day you choose from the dropdown menus Weekly snapshots will be taken on the day of the week at the time of day you choose from the dropdown menus E Local Backup enables you to change the backup services of the SmartStor and the USB storage device To set the Local Backup settings 79 SmartStor NAS User Manual Notes E The USB port on the front panel of the device supports Flash drive which ONLY allows you to backup the
91. nfiguration Click Device tab gt Network 2 Click the Setup button cme 1 D DHCP IP Address Gateway IP Address Speed Tu Link H Setup w Computer Name ns6700_771063 Enable Network Binding v Network Binding Balance alb Adaptive Load Balancing m a 2 No 10 90 0 196 10 90 0 254 100 Mps 1500byte s Yes 3 Complete the required settings in the Setup window and then click the Submit button Computer Name Enable Network Binding Choose to enable or disable a biding Networking Binding From the dropdown menu choose a proper biding type Click the amp button to close the dialog window Setting up DHCP Server 1 Click Device tab gt Network 2 Click the DHCP Server button aes Eia ee DHCP IP Address Gateway IP Address Speed MTU Link J DHCP Server Settings eo Enable DHCP Server IP Range 10 90 0 td Lease Time 2 No 10 90 0 196 10 900 254 100 Aps 1500byte s Yes 33 SmartStor NAS User Manual 3 Complete the required settings in the DHCP Server Settings window and then click the Submit button Enable DHCP Server Choose to enable or disable the function IP range Assign the IP range in the text boxes Lease Time Click the amp button to close the dialog window Setting up DDNS 1 Click Device tab gt Network 2 Click the DDNS button Network D DHCP IP Address Gateway
92. ng Deny Access Read Only or Read Write Click the Next button When done click the Submit button 3 In the File Sharing list move your mouse over the item and clicking the Share Setting button to change the sharing settings Shared File System Isxasr3t3t DOWNLOAD Windows FTP Unix Linux Mac WebDAV Share Setting Isxasr3t3t MUSIC Windows FTP Unix Linux Mac WebDAV Isxasr3t3at PICTURE Windows FTP Unix Linux Mac WebDAV Isxasrt3t PUBLIC Windows FTP Unix Linux Mac WebDAV IsxasrSt3t UPLOAD Windows FTP Unix Linux Mac WebDAV JsxasrStat VIDEO Windows FTP Unix Linux Mac WebDAV Isxasrt3t www Windows FTP Unix Linux Mac WebDAV Windows Mac FTP WebDAV Select the Protocol for your networking configuration and set up the Permission Setting for each user group UNIX LINUX Assing the IP address in the New IP Addrss box then click the Add button for sharing Enter if all IP addresses are allowed fo sharing When done click the Save button 72 1 Click NAS tab gt File Sharing 2 Click the Create Folder button to add a folder for sharing a d Enter the Volume and Folder Name and then click the Next button Select the protocol as Windows FTP or UNIX LINUX and then click the Next button In the Permission Setting field set the privilege for the users to access the folder by selecting Deny Access Read Only or Read Write Click the Next button Wh
93. on Use this feature only when required and only on the settings that you must reset to default in order to set them correctly To restore the factory default settings 1 2 Click AdminTool tab gt Restore Factory Default In the Restore factory default settings screen check the boxes beside the settings you want to reset to default value Click the Submit button Click the OK button in the confirmation box 3 5 8 Import Export a system configuration file The import the configuration file to the NAS 1 2 Click AdminTool tab gt Configuration File Click the Import button gt Import Import From Local File Local File Name CL n Export Click the Browse button to locate the configuration file bcf and then click the Open button Click the summit button The NAS system will reboot To export the current configuration file 1 2 Click AdminTool tab gt Configuration File Click the Export button Import Export Information This function will export your current settings Export 61 SmartStor NAS User Manual 3 Click the Submit button The current configuration will be saved as a bcf file in your Host PC 3 5 9 LUNMap Management The LUN Mapping function allows you to control what storage arrays are visible to which computers To add initiator 1 Click AdminTool tab gt LUNMap 2 Click the Add Initiator button S Add initiator w Initiator Name
94. r data migration depends on the size of the disk drives PDM is enabled on all disk arrays by default You can disable PDM in the disk array settings however that action is not recommended 54 Transition E Transition is the process of replacing a revertible spare drive that is currently part of a disk array with an un configured physical drive or a non revertible spare The revertible spare drive returns to its original status In order to run the Transition function the spare drive must be revertible E n addition you must specify an un configured physical drive of the same or larger capacity and same media type as the revertible spare drive Synchronization E Synchronization is automatically applied to logical drives when they are created Synchronization recalculates the redundancy data to ensure that the working data on the physical drives is properly in sync E Mouse over on the logical drive click the View button and look under Logical Drive Information beside the line that says Synchronized A Yes means the logical drive was synchronized Select the item you want e g Media Patrol PDM Rebuild etc from the list and click the Start button to run the background activity 55 SmartStor NAS User Manual To add a scheduled background activity 1 Click AdminTool tab gt Background Activity 2 Click the Scheduler button 3 Click the Add Schedule button and complete the required settings
95. re the primary navigation tool in WebPAM PROe Categories of functions listed with icons for different topics i ce 7 H opashboard Aaa chads ool as _ Icons for specific functions are listed above the tabs Click the tab to show the functions Click the function icons to display their information on the screen Each function has one or more tabs in its screen 21 SmartStor NAS User Manual 3 2 Dashboard Tab The Dashboard tab is the default scree PROMISE TECHNOLOGY INC n of WebPAM PROe Heip contact Us Modet SMARTSTOR Enclosure Type NS6700 E System Status r Device Severity Time Description This system has encountered Subsys Info Sep 6 2010 20 08 04 Subsystem meter s are changed by user Port 1 Ctrl 1 Info Aug 31 2010 16 36 03 Host interface link is up Port Ctrl 1 Info Aug 31 2010 16 36 01 Host interface link is down fi contro o Port 1Ctrl 1 Info Aug 31 2010 16 35 48 Host interface link is up Bre o cert Info ug 31 2010 16 35 36 The system is started Temperature o Storage Overview psu ia ew o eT Ye cootne unte teeke i S Disk Array o A y Disk Arrays 1 lt Logical Lonia Deia o 2 Total Physical Capactty 1 36 TB Drives ER i Unconfigured 0 Bytes Physical Drive a a nis o Configured 1 36 TB n 2 Spare Drive Drives SpareDrives 0 Gy Fite System o diy ee o The System Status icon indicates the top level status of NAS by displaying system is O
96. sh or waiting for you to click the Resume button To view current background activity click AdminTool tab gt Background Activity The list of Background Activities displays information including Media Patrol m Media Patrol is a routine maintenance procedure that checks the magnetic media on each disk drive Media Patrol checks all physical drives assigned to disk arrays and spare drives Media Patrol does not check un configured drives E Media Patrol checks are enabled by default on all disk arrays and spare drives You can disable Media Patrol in the disk array and spare drive settings however that action is not recommended E Unlike Synchronization and Redundancy Check Media 51 SmartStor NAS User Manual Patrol is concerned with the condition of the media itself not the data recorded on the media If Media Patrol encounters a critical error it triggers PDM if PDM is enabled on the disk array Media Patrol has three status conditions Running Normal You can access your logical drives at any time Yield Temporary pause while a read write operation takes place Paused Temporary pause while another background runs Or a pause initiated by the user Redundancy Check Redundancy Check is a routine maintenance procedure for fault tolerant disk arrays those with redundancy that ensures all the data matches exactly Redundancy Check can also correct inconsistencies Rebuild When you rebuild a
97. space and processing time on the SmartStor If you do not use a feature consider disabling its plug in To disable a plug in 1 Goto the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B 4 Click the Plug in you want to disable C The plug inis name will become highlighted 5 Click the Disable button D ts SmartWAYVI ns6700_tpe 192 168 1 187 Click here to refresh EJ nes700_tpe 192 168 1 187 Defoult is Service Information Plug in name OPENLDAP Server OPENLDAP 01 00 0000 01 gua GG Aa BG Oa a a ITUNES h Configuration Shutdown Plug in After a moment the Service Status changes to OFF 136 The plug in is now disabled ts SmarxtWAYI ns6700_tpe 192 168 1 187 Click here to refresh Ej nesz00 spe 199 158 1 127 Detaul l Service Information q Plug in name OPENLDAP Server OPENLDAP 01 00 0000 01 Service Status On ITUNES 4 4 9 Removing Plug ins There are two reasons to remove a plug in e To replace the old plug in with a new one e You know that you will never use the plug in Before you remove a plug in consider disabling it instead See Enabling and Disabling Plug ins on page 150 To remove a plug in 1 Goto the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B 4 Click the Plug in you want to remove C The plug inis name will becom
98. stalled plug ins and their version numbers 133 SmartStor NAS User Manual When you are done with the About window click the Close button Language gt About a Open Close ETE 11 42 PM a PO 4 4 8 Enabling and Disabling Plug ins Enabling Plug ins You must add a plug in to SmartStor before you can use this function To enable a plug in 1 Goto the Main Window 2 Click the NAS Management icon A 3 Click the Configuration Plugin button B 4 Click the Plug in you want to enable C The plug inis name will become highlighted 134 5 Click the Enable button D SmartNAYI ns6700_tpe 192 Ai Share Folder NAS Management Click here to refresh E ns6700 tpe 1921581 187Detonlt l Service Information Plug in name Firefly Media Server EETA Plug in Version 01 00 0000 05 Service Status eli Username administrator Sika od oa a ca ca co gt ITUNES I Ss Configuration Plugin After a moment the Service Status changes to ON The plug in is now enabled on SmartStor B Share Folder NAS Management Click here to refresh E ns6zoo_tpe 192 158 1 187 Detontt Service Information Plug in name OPENLDAP Server OPENLDAP Plug in Version 01 00 0000 01 Status On awd za Xa KG a a Ga ITUNES C Poems Pe 135 SmartStor NAS User Manual Disabling Plug ins Disabling a plug in saves memory
99. tale Watermarks are progress markers left as NV Watermark the result of interrupted RAID migrations Migration has cleared stale NV If the watermark was cleared migration Watermark should finish 155 SmartStor NAS User Manual 5 3 How to use Promise USB Retrieval to export system information With the Promise USB Retrieval application you can easily export the system information to the log file 1 Download the SmartStor USB Retrieval application from Promise s Website Copy OPAS_general zip to your USB Pen Drive Insert the USB Pen Drive into the USB port on the front panel of NAS The message displayed on the LCD to indicate that USB Retrieval is progress When done you will be prompted by the message displayed on the LCD or a beep sound by the system Remove the USB Pen Drive The log file that contains the detailed system information will be saved automatically in the OPAS_OUTPUT folder of USB Pen drive 156 A Simple Smooth Smart
100. tem including Computer Name IP Address Storage Type To accept the proposed configuration click the Submit button 67 SmartStor NAS User Manual 3 6 2 User account management To add users for the NAS 1 Click NAS tab gt NAS User 2 Click the Create User button 3 Inthe Create User window complete the required settings Create User o User Name Password Retype Password User Name Password Retype Password 4 When done click the Save button To view edit the user information 1 Click NAS tab gt NAS User The list of users displays 2 Move your mouse over the user in the list and you can Change the password for the user to log in the NAS by clicking the Change Password button Remove the selected user by clicking the Delete button To group the users 1 Click NAS tab gt NAS User 2 Click the Group button 3 Click the Create Group button to add a group for the system a Enter the Group Name and click the Next button b Select the user s you want to add to the group from the NAS User field C When done click the Submit button 68 4 Inthe NAS Group list move your mouse over the group item and then you can Add remove the users for the group by clicking the Group Settings button Remove the selected group by clicking the Delete button When the new user group is added you have to complete the permission settings for
101. tination Description OG 2a 8 OS Ge Ce 4 2 5 Deleting a Scheduled Backup Deleting a scheduled backup has no effect upon any files previously backed up to the NAS system SmartNAV To delete a scheduled backup 1 Goto the Main Window 2 Click the SmartSYNC icon A 3 Click the Schedule List button B 4 Click the schedule you want to delete C 106 5 Click the Delete button D Ys SmartWAYI ns6700_tpe 192 168 1 187 N T SmartSYNC izari Share Folder NAS Management Click here to refresh EJ nee700 tpe 192 159 1 187 Detsult Schedule List Destination Description CA Gf 20 Sf SE Of Of 6 4 2 6 Restoring Backed up Files You can restore all or any portion of the files in the BACKUPDATA_your username folder on the NAS system SmartNAVI You can choose to restore the files to e Their original location on your PC or MAC e Analternative location on your PC or MAC 107 SmartStor NAS User Manual The original file structure is maintained during backup and restoration Caution If you restore to the original folders on your PC the restore function will overwrite the files in those folders Be careful which files you restore and where on your PC you direct the backup files To restore your backed up files from the NAS system to your PC 1 2 3 4 Go to the Main Window Click the SmartSYNC icon A Click the Restore button B Click th
102. tion that occurred Severity Displays the Severity Level Info Minor Major Warning Critical or Fatal E Fatal Non Recoverable error or failure has occurred E Critical Action is needed now and the implications of the condition are serious E Major Action is needed now E Minor Action is needed but the condition is not a serious at this time E Warning User can decide whether or not action is required E Info Information only no action is required Time Date and time the event occurred Description Plain language description of the event 50 To clear the NVRAM Runtime event log 1 Click the AdminTool tab gt Events 2 Click the NVRAM Events Runtime Events button The list of NVRAM Events Runtime Events displays the information 3 Click the Clear button 4 Click the Confirm button To save the NVRAM Runtime event log 1 Click the AdminTool tab gt Events 2 Click the NVRAM Events Runtime Events button The list of NVRAM Events Runtime Events displays the information 3 Click the Save button 4 Your browser saves a text file containing the NVRAM Runtime event log to its designated download folder 3 5 4 Background activity settings and schedules Each background activity has its own set of parameters The most important parameters are Status and Progress The Status displays Running Now in progress Paused Waiting for a higher priority activity to fini
103. turns red then goes dark bottom right Restarting the SmartStor To restart the SmartStor after a shutdown press the power button on the back of the SmartStor enclosure top right When the SmartStor is fully booted e The system status LED turns blue bottom right e The buzzer beeps one time if the buzzer is enabled See Enabling and Disabling the Buzzer on page 262 143 SmartStor NAS User Manual Chapter 5 Troubleshotting 5 1 LCD Error ID LCD Message Corrective action 0 Reserved 1 Disk Array ID RAID is degraded User need to insert a Degraded new drive for rebuilding 2 Disk Array ID Offline RAID is offline Data may be loss Delete the offline RAID and create a new one 3 CPU Overheat Check the airflow and fan If it repeats Degree C Degree please call technical support F 4 Sys Overheat Check the airflow and fan If it repeats Degree C Degree please call technical support F 5 Sys Fan Failed Check fan If it repeats reboot NAS to speed RPM rescan fan If it still failed call technical support 6 HDD Failed Replace the failed drive Port Port ID 144 5 2 WebPASM PROe system event log The controller parameter s changed by user Controller Corrective Action The user successfully changed controller settings The controller has new crash information Check the event logs Controller temperature is above the warning
104. vel migration is completed Normal RAID Level migration is paused Migration paused because of user intervention schedule or a higher priority background activity RAID Level migration is resumed Migration has resumed again after a pause RAID Level migration is stopped Migration stopped because of user intervention schedule or the logical drive was deleted or went critical or offline RAID Level migration has encountered a physical disk error Bad block found on a disk drive Migration will finish Check the disk drive check table after migration and replace disk drive as needed RAID Level migration is aborted due to an internal error System resources are low Reduce system load or restart the NAS RAID Level migration is queued Migration has been set manually or by schedule Migration has detected cleared stale NV Watermark Watermarks are progress markers left as the result of interrupted RAID migrations If the watermark was cleared migration 150 should finish Array was incomplete due to missing NV Watermark RAID migration was interrupted by a shutdown If array is online try migration again If array is offline delete and recreate array Rebuild is started Rebuild Corrective Action Result of settings or user action Normal Rebuild is completed Normal Rebuild is paused Rebuild paused because of user intervention
105. you close SmartNAVI this way you can open it from the application tray icon On Macs you can always open SmartNAVI from the Dock icon SmartNAVI in Mac OS X Alternative Method for Windows To close SmartNAVI 1 Right click the SmartNAVI icon in the application tray 2 Choose Close from the popup menu Language gt About Open Close 11 42 PM 91 SmartStor NAS User Manual If you close SmartNAVI this way you must open it from the Start menu a fem Internet My Documents amp Internet Explorer oy Y DA Ca E mail L My Recent Documents gt I Outlook Express O 5 My Pictures ee E My E Windows Explorer g3 My Music t EP Smartnavt TL My Computer wj Microsoft Word ies Control Panel re a Printers and Faxes CS XnView S Zi Adobe Acrobat 6 0 Help and Support Professional Translator s Workbench 7 Run wW Paint All Programs gt 92 4 2 Managing Backups 4 2 1 Caution Please do not close the SmartNAVI or logout the MS Windows system while you are setting a scheduled backup or running the backup process It will discontinue backup process Doing a Backup Now This feature enables you to perform an immediate schedule backup of your files from your Windows or Mac to the NAS system SmartNAVl You can perform an immediate backup of your files from SmartNAVI Main Window SmartNAVI Device List SmartNAVI tray icon Windows PCs only One

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