Resident Student Guide to Campus Technology 2014
Contents
1. to have your TV properly tune in the stations If your TV is not digital cable ready you will not be able to use the Comcast cable TV feed If your TV does not have a QAM tuner then you may not be able to use the Comcast service To check and see if you have a QAM ready tuner on your TV check the owner s manual or the product support web site for your TV External cable boxes and DVR devices are not permitted for use with the Comcast service For guidance on running a channel scan please consult the owner s manual for your specific TV or check the vendor s web site for instructions When you scan you will need to set the antenna type to CATV or CABLE or DIGITAL CATV Please refer to your user manual for specific instructions If your cable TV wall jack is damaged please place a ticket with Facilities to have the jack repaired Personal Computer Device Support Basic Support Stevenson s Tech Connection Helpdesk can assist with basic issues of connectivity and network access troubleshooting Guides are available for many commonly requested topics including setting up email access for your phone or portable device Search the FAQs at https helpdesk steveson edu 4 Page Repairs and Advanced Support Support needs that exceed the services available through Tech Connection can be found at several vendors in proximity to the Stevenson campus Ideally students should have support and damage coverage2. prompt window e Enter the command SFC SCANNOW e The scan will run and apply fixes It may take up to 20 minutes 5 Use Microsoft FIXIT to Check for Problems and Make Repairs e Open your IE browser and go to http support microsoft com fixit e Follow the directions 6 Defragment Your Disk e Open a command prompt window e Enter the command DEFRAG C e Defragmentation should start and may take up to an hour to run 6 Page 7 Make Sure You have Adequate Resources on Your PC System Tools System Information e Check to make sure your C drive has at least 5 GB of free space Click Start Control Panel a Right Click on C Click Properties 8 Re establish Your Network Connection and Clear Your Network Cache e Open a command prompt window e Enter the command IPCONFIG RELEASE Wait until prompted again then enter IPCONFIG RENEW Wait again until prompted then enter IPCONFIG FLUSHDNS Resident Hall Wiring Schema Suite Technology Amenities Check to verify you have at least 4GB of RAM memory Click Start All Programs Accessories 101 102 104 105 106 107 Familiar Name Wooded Way Western Run Patapsco Herring Run Susquehanna Wakefield Number of Students per Room 2 2 2 2 2 2 Phone Jack RED RED RED RED RED RED Number of Phone Jacks per Student SU PHONE IN COMMON ROOM 0 0 SU PHONE IN COMMON ROOM 0 SU PHONE IN COMMON ROOM Phone P
3. Resident Student Guide to Campus Technology 2014 Contents Wireless and Wired NetWork iano ie ille ia ica 3 Device Registrat acacia 3 Gaming Systems Devices without a Browser 3 Forbidden EQUIP Medici ae ea 3 Residence Hall Wall JACKS secos rita Soaseges 4 NN 4 Cable Mii taa 4 Personal Computer Device Support 4 Basic SUPDO Te GE 4 Repairs and Advanced Support 5 Getting Help and Reporting ProblemS iii 5 Reporting a Problemi diari ai aa rai foscdasiaseeasveass 5 Tips for QUICK RESOLUTION ws scsezdecsnsacevs aaa e aa a dada 5 Suggested Steps to Follow if Your Windows 7 PC is Slow or Crashing iii 6 1 Reboot Your PC and Clear Your Browser Cache 6 2 Check tor Malware EE 6 3 Check Your Disk for Errors or Corruption nn aeaa 6 4 Runa Windows Repair Scan ii 6 5 Use Microsoft FIXIT to Check for Problems and Make Repairs i 6 6 Defragment Your Deeg cana 6 7 Make Sure You have Adequate Resources on Your BC 7 8 Re establish Your Network Connection and Clear Your Network Cache 7 Resident Hall geg NEE H 2 Page Wireless and Wired Network Stevenson offers two wireless networks for use with Wi Fi enabled devices the open GUEST network and the secure STEVENSON network These networks are available on both campuses in all buildings and around many outdoor areas where gathering usually occurs The STEVENSON Wi Fi network should be used for all st
4. ble network environment for all student residents we have imposed several restrictions on the types of equipment and activities allowed while on campus Please do not 1 Setupa Wi Fi enabled printer use a USB connection 2 Set up other Wi Fi broadcasting equipment like routers switches repeaters 3 Open your computer s network connection to enable network sharing Please remember that these types of activities are in violation of the Network Access Agreement and failure to comply may result in disciplinary actions and loss of network access 3 Page Residence Hall Wall Jacks Network Ethernet jacks are available in slightly different configurations based on when the building was constructed Please see the attached color coded guide to see how many jacks are available and what color the jacks are for your specific building Phones In many of the residence halls where a shared phone device is provided not the apartments this is a digital phone line and uses specialized digital phone equipment Please do not move this device or plug any other equipment into the digital phone wall jack as damage to your equipment may occur Shared digital phones may be used for all local calls No long distance service is provided Cable TV Rooms have Comcast cable jacks provided with a selection of approximately 75 digital cable channels You will need to connect the cable jack to your digital cable ready TV and perform a channel scan
5. for their devices and seek assistance from their support vendor for issues requiring more intensive service Getting Help and Reporting Problems Reporting a Problem To report a problem with any technology on campus please place a ticket with the Tech Connection Helpdesk There are four methods of submitting a ticket to make the process as easy as possible pe WNP Call the Tech Connection Helpdesk at x3000 or 443 334 3000 Email the Helpdesk directly at helodesk stevenson edu Submit a ticket using the ticketing system at https helpdesk stevenson edu Walk in to either our Owings Mills or Greenspring office Your ticket will be tracked and updated with information regularly until the issue has been completed Please review your Stevenson email account for all ticket updates Tips for Quick Resolution 1 Enter as much information about the problem as possible There is never a problem with too much information Include your full name and other contact information especially when emailing us from an external email account Respond to any questions and requests for more details in a timely fashion so we can keep the momentum on your ticket moving Complete the ticket survey at the resolution of the problem and let us know how the process went 5 Page Suggested Steps to Follow if Your Windows 7 PC is Slow or Crashing There are many reasons why a PC may be slow or crashing These are steps recommended by our IT experts
6. rovided by SU YES DIGITAL YES YES YES DIGITAL YES YES DIGITAL Number of Data Jacks per Student 1 1 1 1 s 1 Wireless Available YES YES YES YES YES YES Cable TV Jacks per Bedroom 1 2 2 1 2 1 Apartment Technology Amenities Familiar Name Long Green Greenspring Dulaney Belfast Shawan Worthington Cromwell Number of Students per Room 2 2 2 2 2 2 2 Number of Phone Jacks per Student 0 0 0 0 0 0 0 Phone Provided by SU YES Kitchen YES Kitchen YES Kitchen YES Kitchen YES Kitchen YES Kitchen YES Common Room Data Jack RED RED RED RED RED RED RED Number of Data Jacks per Student 1 1 1 1 1 1 ti Wireless Available YES YES YES YES YES YES YES Cable TV Jacks per Bedroom 1 1 1 1 L 1 1 7 Page
7. udent owned devices Registration required only connecting to the network opening a browser and signing in with your Single Sign On account You may be prompted to sign in again approximately once every 30 days The GUEST Wi Fi network is intended for visitors to the Stevenson campus and not for faculty staff or students The GUEST wireless network requires the acceptance of the terms of use open a browser and accept the terms The wired network is available to all students in their residences for robust and high capacity network needs The fastest network is the wired network The STEVENSON wireless network is significantly faster than GUEST Device Registration Both the wired and STEVENSON Wi Fi networks require you to register your device s This needs to be done approximately one time every 30 days for each device Gaming Systems Devices without a Browser Any device that has a browser most gaming systems cell phones tablets media devices etc should be registered on the STEVENSON Wi Fi network If you have a device that does not have a browser Roku BlueRay player etc please submit a ticket with the MAC hardware address of your device Check your user guide for the device vendor web site or on a sticker attached to the device to find this information We will manually register the device for access on the STEVENSON Wi Fi network Please allow 3 5 days for manual registration Forbidden Equipment To provide the best possi
8. which any PC user should be able to follow If you are not comfortable executing these suggestions on your own then seek professional assistance from a reputable vendor 1 Reboot Your PC and Clear Your Browser Cache e Ifit hasn t been shut down and restarted in a few days this may help e Whether you use IE Firefox or Chrome there should be an option to clear cookies or temporary files cache For Firefox click Tools then Clear Recent History For IE click Tools Options General Tab Browsing History Delete Make sure Temporary Internet Files and Cookies are checked and then click Delete For Chrome Click the Wrench Icon on the right Tools Clear Browsing Data Make sure Cookies and Temporary Internet Files are checked click Delete 2 Check for Malware e Use both Malwarebytes and Spybot to scan your PC for malware e These applications are available for free at download cnet com e Do not download them from anywhere else e Install the software update and run a full scan 3 Check Your Disk for Errors or Corruption e Open a command prompt window by clicking the Start menu type CMD in the Search field press Enter A black command box should prompt e Enter the commend CHKDSK C F e Answer the question witha Y e Do a shutdown and then a restart your PC e Adisk check should start automatically and may take up to 20 minutes to run e The PC will then reboot again 4 Runa Windows Repair Scan e Open a command
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