Home

Global

1. 0041 848111010 0041 848111014 0041 848111012 0044 8701208340 0035 31890719918 008 800 100 ASUS 0038 044 5457727 1 888 678 3688 English 1 888 616 2787 French 01 800 836 7847 Service Hours 09 00 18 00 Mon Fri 09 00 17 00 Mon Fri 09 00 17 00 Mon Fri 09 00 17 00 Mon Fri 09 00 17 00 Mon Fri 10 00 18 00 Mon Fri 09 00 17 00 Mon Fri 08 30 17 30 Mon Fri 09 00 18 00 Mon Fri 09 00 18 30 Mon Fri 08 00 17 00 Mon Fri 08 00 17 00 Mon Fri 09 00 18 00 Mon Fri 09 00 18 00 Mon Fri 09 00 18 00 Mon Fri 09 00 17 00 Mon Fri 09 00 17 00 Mon Fri 09 00 18 00 Mon Fri except Nat Hol 09 00 18 00 Mon Fri except Nat Hol 24 hours a day 7 days a week English 6 00am 3 00pm Mon Fri PST French 08 00 20 00 Mon Fri 09 00 17 00 Sat Sun 11 Special Local Service Information The following clauses apply in the designated countries territories only a Australia ASUS products come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage You are also entitled to have the products repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure You can find more information about the Australian Consumer Law on the ACCC web
2. Ensure that You have fully backed up all the data stored on Your Product and removed any personal confidential or proprietary information before any service process is started You agree that ASUS may delete any data software or programs installed on the Product without restoring it It shall be Your own responsibility to prevent any permanent loss damage or misuse of Your data arising out of not creating a backup copy and deleting the data from the unit Pack the Product with its original packaging The original packaging will provide better protection for the Product during delivery If the Product is not packaged properly in its original box ASUS will not be liable for any damage occurred during transit Please do not send in anything but the Product itself unless specially reguested by ASUS Please remove any accessories as well as any removable storage devices such as memory cards discs flash drives from the Product ASUS shall have no liability for the loss damage or destruction of accessories or removable storage devices unless they are caused by willful or gross negligent acts by ASUS Remove or provide any password the Product is secured with If access to the Product is blocked by passwords then ASUS may not detect and repair all failures of the Product If the Product is designed with TPM Trusted Platform Module function provide the embedded security chip pre boot password 4 RMA methods If RMA is necessary you have to de
3. Product caused by improper installation or improper connection to a peripheral device such as printer optical drive network card or USB device etc i Damage to the Product caused by an external electrical fault or any accident j Damage to the Product resulting from use outside of the operation or storage parameters or environment detailed in the User s Manual k Damage to the Product caused by third party software or virus es or there is software loss or data loss that may occur during repair or replacement I In usability due to forgotten or lost security passwords m In usability of or damage to the Product caused by contamination with hazardous substances diseases vermin or radiation n Fraud theft unexplained disappearance or willful act Except as provided in this warranty and to the maximum extent permitted by law ASUS is not responsible for direct special incidental or consequential damages resulting from any breach of warranty or condition or under any other legal theory including but not limited to loss of use loss of revenue loss of actual or anticipated profits including loss of profits on contracts loss of the use of money loss of anticipated savings loss of business loss of opportunity loss of goodwill loss of reputation loss of damage to or corruption of data or any indirect or conseguential loss or damage whatsoever caused including the replacement of eguipment and property any costs of r
4. does not include failure caused by improper installation operation cleaning or maintenance accident damage misuse abuse non ASUS modifications to the product any software programs normal wear and tear or any other event act default or omission outside ASUS control All components repaired or replaced by an ASUS accredited Repair Center will be under warranty for the remaining period of Warranty or for no less than 3 months The Repair Center may recover the originally configured operation system bundled with the Product ASUS will not restore or transfer any data or software from the Product s original storage media If the Product is repaired all user generated data may be permanently deleted If the Product is under Warranty You hereby agree to transfer the ownership of replaced defective parts and such parts shall automatically become the property of ASUS 2 Software Support Any software delivered with the Product is provided as is ASUS does not guarantee uninterrupted or error free operation of any software provided with the Product This warranty covers the hardware of the Product ASUS will provide technical support for the pre installed software the Product is supplied with only to the extent that proper functioning of the hardware is concerned For other problems with the software we advise You to review the user manuals the ASUS support web site and or other online resources Third party software may require su
5. 15054561 0039 199 400 089 00800 44142044 Service Hours 09 30 17 00 Mon Fri 08 00 17 30 Mon Sat break time 12 00 13 30 09 00 18 00 Mon Fri 08 00 18 00 Mon Sun 10 00 19 00 Mon Sat 09 00 18 00 Sat Wed 09 00 18 00 Sun Thu 09 00 18 00 Mon Fri 08 00 17 00 Mon Fri 09 30 18 00 Mon Fri 09 00 17 00 Mon Fri 09 30 18 30 Mon Fri 09 00 17 00 Mon Fri 09 00 18 00 Mon Fri 09 00 18 00 Mon Fri 09 00 18 00 Mon Fri Sat 10 00 15 00 only reception 09 00 18 00 Mon Fri 09 00 17 00 Mon Fri 09 00 17 00 Mon Fri 08 00 16 00 Mon Fri 09 00 13 00 14 00 18 00 Mon Fri 09 00 18 00 Mon Fri 09 00 18 00 Mon Fri 10 00 17 00 Mon Fri 09 00 18 00 Mon Fri 09 00 17 30 Mon Fri 09 00 13 00 14 00 18 00 Mon Fri 09 00 13 00 14 00 18 00 Mon Fri Europe America Location Austria Netherlands Luxembourg Belgium Norway Sweden Finland Denmark Poland Spain Portugal Slovak Republic Czech Republic Switzerland German Switzerland French Switzerland Italian United Kingdom Ireland Russia Ukraine Canada USA Mexico Phone Number 0043 820240513 0031 591 570290 0032 78150231 0047 2316 2682 0046 858769407 00358 969379690 0045 38322943 0048 225718040 0034 902889688 00351 707500310 00421 232162621 00420 596766888
6. E9088 IN SEARCH OF INCREDIBLE Dearest Customer Thank you for purchasing an ASUS product 1 Register online now and enjoy total warranty services as an ASUS VIP member 2 Receive these VIP services and privileges automatically such as latest ASUS product news promotional activities and other benefits NOTES For more inquiries and details regarding the hardware related guarantee and warranty matters please visit the official ASUS VIP website at http vip asus com e For inquiries regarding Google and applications of your Chromebox for meetings contact your retailer Global Site http www asus com VIP Registration http vip asus com ASUS Warranty Information Form IMPORTANT Please keep this card for future reference ASUS reserves the right to AN request this document before accepting repair requests Mr Mrs Miss Telephone Number Address E mail Address Purchase Date DD MM Y Y Dealer s Name Dealer s Address Serial Number This ASUS manufacturer warranty the Warranty is granted by ASUSTeK Computer Inc Taiwan ASUS to You the purchaser of the newly manufactured computer system this warranty card is being delivered with the Product subject to the following terms and conditions Services under this Warranty will be rendered by ASUS accredited Service Agents and Repair Centers Warranty period of the Product T
7. arranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed If after a reasonable number of attempts the defect has not been fixed the buyer may return this product for a replacement or a refund subject in either case to deduction of a reasonable charge for usage The time extension does not affect the protection or remedies the buyer has under other laws ASUS contact details This warranty is provided by ASUSTeK Computer Inc Nr 15 Li Te Road Peitou Taipei 112 Taiwan Phone 886 2 2894 3447 15 220 09110000
8. at Your expense If Your claim is not covered ASUS will offer to repair the Product at Your expense h Please note that our courier service is limited to areas within Australia that are accessible by our couriers For more information please contact our Call Centre on 1300 278 788 b State of California USA An estimate for repairs as required section 9844 of the California Business and Professions Code shall be given to the customer by the service dealer in writing The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair For information contact the es of Electronic and Appliance Repair Department of Consumer Affairs Sacramento CA 95814 U S A buyer of this product in California has the right to have this product serviced and repaired during the warranty period The warranty period will be extended for the number of whole days that the product has been out of the buyer s hands for warranty repairs If a defect exists during the warranty period the warranty will not expire until the defect has been fixed The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer or if the w
9. ecovering or reproducing any data stored on or used with the Product The foregoing limitation shall not apply to death or personal injury claims or any statutory liability for intentional and gross negligent acts and or omissions by ASUS Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages to the extend such jurisdiction is governing this Warranty the above limitations do not apply to You 6 Data Protection You agree and understand that it is necessary for ASUS to collect transfer and process personal data in order to facilitate the reguested service and that for this purpose Your data may be transfer to and process in any country where ASUS or its affiliated companies maintains offices Any use of Your data will be subject to and protected by ASUS Privacy Policy http www asus com Terms of Use Notice Privacy Policy Privacy Policy 7 Out of Warranty cases Returning the Product to the ASUS Repair Center during the warranty period does not automatically mean that it will be repaired free of charge Upon receiving Your Product ASUS reserves the right to check the validity of Your Warranty and Your reguest for Warranty service If the Warranty Period Ko or if any ofthe exclusions in clause 5 apply Your request will be deemed out of warranty If Your service request is OOW a Service Charge List with an offer for repair will be provided to You which you may accept or rejec
10. his warranty applies for the period defined on the label sticker on the back of the Product Warranty Period for example 12M means 12 months and 24M means 24 months and 36M means 36 months from the date of purchase If proof of purchase cannot be provided the manufacture date of the Product will be considered as date of purchase Statutory Guarantees This warranty is given independently of any statutory warranty that may apply in the country of purchase and does not affect or limit such statutory warranty in any manner whatsoever Section 11 of this warranty card includes special legal information that may be applicable to your country or region If this is the case please read them as carefully as the rest of this document 1 General ASUS warrants the Product to be free from defects in workmanship and materials for the Warranty Period The Warranty does not cover bundled accessories which were delivered together with the Product such as cables bag mouse etc If the Product fails during normal and proper use within the Warranty Period ASUS will repair or replace the defective parts of the Product or the Product itself with new or reconditioned parts or products that are functionally eguivalent or superior to those originally supplied This Warranty applies only if the Product was newly manufactured on the date of purchase Please keep the original purchase invoice and this warranty card for future service request This Warranty
11. ill ask You to return the Product To return the Product You can do one ofthe following things e Return the Product to Your retailer place of purchase or e Arrange for the Product to be delivered to ASUS at Your own expense or Request that ASUS arrange a courier to collect the Product from You This applies only if the Product is covered under the Warranty ASUS will bear this cost or e Return the Product to Your local ASUS Service Centre 2 You will need to present Your receipt as proof of purchase in order to make a claim under the Warranty You can do this by Emailing a copy of the receipt to us at service asus com au or Including a copy of the receipt with the Product if it is delivered to ASUS for repair or Providing a copy to ASUS Service Centre staff if You return Your Product to Your local ASUS Service Centre e We will then assess Your claim and notify You whether it is covered under the Warranty The decision whether to repair or replace a Product is at our sole discretion unless there is a major failure as defined in the Australian Consumer Law f If the claim is approved we will deliver the repaired or replaced Product back to You at our own cost You will need to provide us with Your contact details so that we can return the Product to You g If the claim is rejected and we determine the Product is not covered under the Warranty we will deliver the Product back to You This will be
12. liver your product to the nearest ASUS Repair Center ASUS may in its sole discretion simplify the service procedure by offering you to deliver the Product to the retail shop where you bought it or through a free pick up and delivery service 5 Exclusions from this limited Warranty Service ASUS does not warrant uninterrupted or error free operation of this Product The warranty only covers technical hardware issues during the warranty period and in normal use conditions It does not apply to software issues or customer induced damages or circumstances such as but not limited to a The Product has been tampered repaired and or modified by non authorized personnel b The serial number of the Product components or accessories has been altered cancelled or removed c The warranty seals have been broken or altered d Obsolescence e Damage accidental or other to the Product that is cosmetic meaning damage that does not impact the operation and functioning of the Product such as without limitation to rust change in color texture or finish wear and tear gradual deterioration f Damage to the Product caused by war terrorism fire accident natural disaster intentional or accidental misuse abuse neglect or improper maintenance use under abnormal conditions g Damage to the Product caused by the Product being installed or connected to a peripheral device that is non ASUS brand or not sold by ASUS h Damage to the
13. ormation or at http support asus com Since contact information may change please refer to the website for updated contact information You will be reguired on reguest of ASUS to support with troubleshooting of the Product which may include for example below types of actions Recovering the system to restore the operating system drivers and software to the original configuration the Product had when shipped from the factory e Installing updates patches or service packs Running diagnostic tools and programs on the Product e Allowing ASUS technical support agent to access the Product with remote diagnostic tools when available e Performing other reasonable activities requested by ASUS which will assist in identifying or resolving the problems If the problem is not solved remotely you will have to return the Product to an ASUS Repair Center this process is called RMA ASUS will issue a RMA number for Your Product Please record Your RMA Number for service case tracking purposes Describe the problem clearly and completely on the RMA reguest form Enclose a copy of this completed warranty card and a copy of Your sales invoice receipt detailing the purchase of Your Product Please note ASUS reserves the right to reguest the original documents If You do not provide the reguested documents for warranty validation then the manufacture date of the Product as recorded by ASUS will be deemed to be the date of purchase
14. pport from the respective vendors 3 Customer responsibility When using the Product e Read the user manual first and use the Product only according to the user manual Charge the Product only while You use or otherwise attend it some electrical items are not designed to be left connected to the power supply for extended periods of time e Periodically create backup copies of the data stored on the Product e Keep the original packaging In case the Product needs to be returned for repair original packaging provides a better protection for the Product during transportation Please check the manual and ASUS support website for predefined solutions before contacting the customer Service Ifthe Product is designed with TPM Trusted Platform Module function keep the embedded security chip pre boot password in a safe place Note Due to the design of TPM it is not possible for ASUS to reset the embedded security chip pre boot password If the password is lost the Product can only be repaired by replacing the entire motherboard which is not covered under the warranty When contacting ASUS Customer Service Before contacting ASUS technical support ensure that You have the Product in front of You and that it is turned on if feasible Please also be ready to provide the Product s serial number the model name and proof of purchase Technical support hotline phone number can be found in hotline table in clause 10 Local Service Inf
15. site www accc gov au see under For Consumers tab ASUSTeK Computer Inc offers this Warranty in conjunction with any guarantees imposed by the Australian Consumer Law ASUS Service Centre Contact Information Australia ASUS Service Australia Pty Ltd Service Hour 09 00 18 00 Mon Fri excluding public holiday Technical Support 1300 2787 88 Website www asus com au Address Sydney Unit 12a Gateway Business Park 63 79 Parramatta Rd Silverwater NSW 2128 Melbourne Suite K114 Port IT 63 85 Turner Street Port Melbourne VIC 3207 Brisbane Unit 3 544 Kessels Rd Macgregor OLD 4109 Perth Shop 7 11 13 Marchant Way Morley WA 6062 New Zealand Tech Master Ltd Authorised Service Partner Service Hour 09 00 18 00 Mon Fri excluding public holiday Technical Support 0800 278 788 Website wwW ASUS CO Nz Address Ground Floor 60 Hugo Johnston Drive Penrose Auckland New Zealand Procedure for making a warranty claim a To make a claim You can do one of the following things e Contact our Call Centre by telephone on 1300 278 788 or e Visit Your retailer place of purchase and lodge the claim personally with retail staff or e Visit Your local ASUS Service Centre details of locations provided below and lodge the claim personally with ASUS Service Centre staff b When You lodge Your claim You should provide a full description of the Product and the reason for the claim c Once You have lodged Your claim we w
16. t If You accept the repair we will invoice You for the repair labor spare parts and other costs stated in the Service Charge List You must pay the invoice within 4 weeks of the date of issue of the invoice The repair will only be completed after the invoice is settled To the extent permitted by the applicable law ASUS may charge You a diagnostic fee including transportation costs if any of up to US 100 or the equivalent in local currency if Your service request is OOW and you refuse the repair offer or if Your Product does not require service 8 Abandoned Property After Your Product has been repaired or if You do not agree to the repair offer ASUS will offer Your Product for return via the agreed RMA method If You do not pick up Your Product or if delivery is not possible at the address provided by You ASUS will store Your Product for a period of 60 days After this period ASUS will send You a notice at the address You provided when requesting the service If You continue to fail to pick up the Product ASUS reserves the right to claim damages from you including the cost of storage to dispose the product in accordance with the applicable laws and regulations and any statutory right of lien for unpaid charges 9 International Warranty and Support ASUS does not provide warranty service outside the country where you bought the ASUS Chromebox for meetings 10 ASUS Service Centre Contact Information Location Phone Number Ser
17. vice Hours Australia 1300 2787 88 09 00 18 00 Mon Fri New Zealand 0800 278 788 09 00 18 00 Mon Fri Japan 0800 123 2787 free 09 00 18 00 Mon Fri 9 00 17 00 Sat 047 390 5630 charge 09 00 18 00 Mon Fri 9 00 17 00 Sat Korea 82 2 1566 6868 09 30 17 00 Mon Thailand 66 2 401 1717 09 00 18 00 Mon 001 800 852 5201 Singapore 65 6415 7917 11 00 19 00 Mon 65 6720 3835 Check Repair Detail 11 00 19 00 Mon semi 11 00 13 00 Sat Malaysia 60 3 6279 5077 10 00 19 00 Mon Philippines Toll Free 180018550163 09 00 18 00 Mon Local No 632 636 8504 1800 2090 365 09 00 18 00 Mon Sat Middle East Africa Balkan Countries Europe Location Indonesia Vietnam Taiwan China Hong Kong Saudi Arabia UAE Turkey South Africa Romania Bosnia Herzegovina Bulgaria Croatia Estonia Latvia Lithuania Kaunas Lithuania Vilnius Montenegro Serbia Slovenia Cyprus France Germany Hungary Italy Greece Phone Number 6221 612 2825 1900 55 55 81 0800 093 456 400 600 6655 852 35824770 800 121 2787 4971 4 2958941 490 216 524 3000 0861 278772 0800800316 40 21 330 1786 00387 33773163 00359 70014411 00385 16401111 00372 6671796 37167408838 00370 37329000 00370 522101160 00382 20608251 00381 112070677 00368 59045400 00368 59045401 800 95363 0033 170949400 0049 1805010920 0049 1805010923 component support 0049 2102959911 Fax 0036

Global

Contents

Download Pdf Manuals

Related Search

Related Contents