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Recon $olution- User Manual

1. CCO MISSING INVALID CONJUNCTION TICKET This error is for the Airline Industry only and is caused by not sending in the correct data CCP MISSING INVALID EXCHANGE TICKET This error is for the Airline Industry only and is caused by not sending in the correct data CCQ MISSING INVALID FARE BASIS CODE This error is for the Airline Industry only and is caused by not sending in the correct data CCR MISSING INVALID FLIGHT NUMBER This error is for the Airline Industry only and is caused by not sending in the correct data CCU MISSING INVALID ENDORSEMENTS RESTRICTIONS This error is for the Airline Industry only and is caused by not sending in the correct data CCV MISSING INVALID PASSENGER NAME This error is for the Airline Industry only and is caused when no passenger name was submitted April 2003 Recon olution Manual V4 0 163 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL efo CCW Description INVALID AVS RESPONSE CODE Detail The AVS response code was either missing or was not one of the valid response codes CCX MISSING INVALID TICKET NUMBER This error is for the Airline Industry only and is caused by a missing invalid ticket number CCY MISSING INVALID TRAVEL DATE This error is for the Airline Industry only and is caused by either a missing or invalid travel date CCZ MISSING INVALID CITY
2. ccccccccccccsssccsssccssscesssecssecesssesssecssecseeccssecssseeensecenseeeseens 159 Appendix D 160 Qualification Downgrade Reason Codes cceeseecessseseseseseseseseseessscececscecessnsesesesesesees 160 April 2003 Recon olution Manual V4 0 v CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Introduction Application Overview Recon olution is part of Re ource Online Paymentech s suite of web based products that provide an electronic access point for retrieving credit card processing information consolidated transaction reporting and reconciliation data With a few clicks of your mouse you can look up deposits batch data processing fees adjustments transaction detail information card totals qualification information retrievals and chargebacks and authorization detail information You can also search by cardholder number and view statements online You can retrieve data for an individual location or an entire company and then easily export the data to your PC for future use Using Online Help Recon olution s help system provides reference information for each report that is available for viewing Select the Help Tab at the top of the screen For Technical Support Technical Help Desk 1 800 254 9556 24 hours a day 7 days a week Note If you need training or assistance in understanding your data contact your Paymentech Representative System Requirements Before accessing Re ourc
3. Request Complete User worked the case and the case was reviewed No additional actions are needed at this time Case Reversed User has worked the case and the request for reversal has been accepted Rebuttal Received User has worked the case and it has been received and is being reviewed for possible reversal Rebuttal Rejected User has worked the case and the request for reversal has been rejected Case Number The control number assigned to the chargeback for tracking purposes Merchant The merchant number Cardholder The card number used in the transaction Chargeback Reason Code The reason code and explanation for the chargeback Merchant Name Merchant Name Category Code The 4 digit MCC identifier for the merchant Chargeback Amount The dollar amount of the dispute Due Date The date by which the user needs to take action on the chargeback Request Date The date the chargeback was sent to the merchant Processing Date The date Paymentech processed the original transaction Transaction Date The date the transaction occurred Transaction Amount The dollar amount of the original transaction Chargeback Cycle Indicates if it is a first or second chargeback Transaction Locator Not applicable Foreign Amount The foreign dollar amount of the dispute if applicable Reference The transaction reference number Airline Ticket Not applicable
4. The first screen of Re pond is called the Queues Screen which provides access to the retrievals and chargebacks that need to be worked The Queues screen provides access to the Queue Selector Work Tracker and Queue Worklist This is where you will receive your Chargebacks and Retrievals in a queue The Queues screen can be accessed from the Queues tab located at the top of Re pond Queue Selector List The Queue Selector list separates all the open cases into four queues The available queues are All Outstanding Chargebacks Outstanding Visa CB Outstanding MC CB and All Outstanding Retrievals By clicking on the green arrow located on the left side of the queue the Queue Worklist for each case that resides in that queue will display in the lower section of the screen Note Diners records are accessible through the All Outstanding Chargebacks queue the All Outstanding Retrievals queue and the Outstanding MC CB queue Screen Description Messages Queues Open Cases SEHE Be CB123452989 Queue Selector Work Tracker show Chargedaas Taira fie Name Total Dus Date Case RC Action Amount in Dispute 00123 Al Outstanding Chargebacks 156 31001 a a 00925 Outstanding Usa CB 9 1001 00325 Outstanding MC CB x 12 1201 00325 A Outstanding Retriewals s 11 1201 zi Previous 4 p Next Screen ID QUENEW WKL Merchant No 1234507890 L The following table describes the fields and icons of the Queue Selector
5. 136 End of Day Update When the end of day update occurs the case is removed from the Work Tracker queue and reviewed for completeness After the case and its corresponding actions and documents have been reviewed an acknowledgement or an alert is generated and the notification is displayed in the Messages area 3 4 business days after the end of day update The Messages area should be reviewed daily as updates can occur on a daily basis Acknowledgements green check mark let the user know that the appropriate supporting documentation has been received For chargebacks an acknowledgement may indicate that a chargeback rebuttal was accepted and the chargeback was reversed Alerts red exclamation point let the user know that additional action is required The alert message will guide the user as to what action needs to be taken For chargebacks an alert may indicate a chargeback rebuttal was not accepted Messages Queues Cases PTO 08123456789 Be CB123452989 g Chargeback Messages Retrieval Messages gt Date UserID Caset gt Date UserID Case 000000 someuseriD 232320535 000000 anyuseriD 123450789 ooo 0o someuseriD 123456789 ooann anyuseriD 450789123 000000 someuseriD 456789123 00000 anyuserID 523789485 oonan someuseriD 523789405 0000 anyuserlD 895623124 00 00 00 someuseriD 232320535 00 0000 anyuserID 123456789 00 0000 someuseriD 123456789 onan anyuseriD 450780123 00 00 00 someuseriD 456789123 xl 00 00 anyuserlD 5
6. A listing of retrieval requests to which the merchant location or the merchant s agent has responded with a copy of the original sales transaction Outstanding Retrievals Retrieval requests that have yet to be fulfilled and have an original retrieval request date less than 15 days from the current date CATEGORY Statements Statements Displays statements for the appropriate chain or outlet Recon olution Manual V4 0 9 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL REPORT CATEGORY Authorizations 10 Authorization Report REPORT CATEGORY Authorizations When a cardholder purchases a good or service the merchant requests an authorization for the purchase amount from the card issuing institution usually via a transaction processing institution such as Paymentech When the transaction is authorized Paymentech returns an authorization code that becomes associated with that transaction Recon olution makes it easy to answer questions about authorizations for specific transactions Based on parameters you enter as search criteria Recon olution locates the authorizations for you quickly and automatically For each authorization Recon olution displays complete details including merchant and cardholder numbers authorization date and code authorization source and dollar amount and whether the card was manually keyed or was swiped through the POS device Select correct date range Business Id Fro
7. April 2003 Recon olution Manual V4 0 123 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Responding to Chargebacks The area located at the bottom section of the Cases Screen allows you to respond to chargebacks This area is used to accept or dispute a chargeback attach comments and or an image to support your actions and to submit your case for review The two tabs in this section are User Notes and Actions User Notes Tab All notes which are submitted through the Actions tab are stored in the User Notes tab in the lower section of the Cases screen for viewing The most recent note will be displayed as the default Clicking on the green arrow icon will display the note information The user notes will also display the date time and user id By clicking on the arrow in the Date column you can reverse the note order Messages Queues Cases ULTRE EEEE 68123456789 Be CB123452989 Chargeback Information Section 9 9 DP Case Files bristol Deeside andaka ett AiAi Senne HED Merchant S led Section Case Information Pr Action Code Case Number Merchant Cardholder HD Output Package OUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Chargeback Reason Code 99 Mail Phone Order Transaction on Expired or Hever Issued Account Humber Merchant Name Category Code Company XYZ 5411 Chargeback Amourt Due Date Request Date Processing Date Transaction Date 123 456 789 0
8. Re cource online Recon Solution User Manual Pepiiisitech Product Communications APRIL 2003 VERSION 4 0 PAYMENTECH MAKES NO WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED WITH REGARD TO THIS MATERIAL INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE Paymentech shall not be liable for errors contained herein or for incidental consequential damages in connection with the furnishing performance or use of this material The information contained in this document is subject to change without notice Unless specifically noted all company and or product names street addresses telephone numbers and persons referred to within this document either as a whole or in part are completely fictional and are designed solely as examples to illustrate the text This document contains proprietary information which is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Paymentech Copyright 2001 2002 Paymentech Paymentech 1601 Elm Street Dallas Texas 75201 214 849 3000 DISCLAIMER STATEMENT The information described in this document is believed to be accurate and reliable Much care has been taken in its preparation however no responsibility financial or otherwise is accepted for any consequences arising out of the use or m
9. 1 4603 5900 4O xy ber 10 2001 ACCOUNT NUMBER 1234 6789 3214 6578 SAMPLE MERCHANT STORE PA with If you do not return this we will assume the charge is correct and The following table describes the fields and icons seen in the image viewer Description Previous Page Function allows you to return to previous page viewed Next Page Function allows you to forward to next image in document fioo Image Size Drop Down Allows you to decide what percentage of magnification or reduction to view the image KA Magnify Image Magnifies image in increments S Reduce Image Reduces image in increments E Top of Page Function allows you to return directly to the top of the document Bottom of Page Function allows you to return directly to the bottom of the document Led Pan Scroll Cursor By clicking and holding the mouse button you can move the document within the image viewer sey Zoom Rectangle Cursor By clicking and dragging the mouse you can create a rectangle that will zoom and fill the image viewer with the information contained in the rectangle Rotate Left Rotates the document left April 2003 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 121 Description Flips document upside down Flip Image Rotates the document right Ps Rotate Right D Prints documents in Image Viewer Pr
10. 10 2602 10 26 2002 0000000000000000 0000000000 6O MasterCard Key Entered Paymentech AA1 DR 000000 10 2502 10 26 2002 0000000000000000 0000000000 90 Visa EIRF Non CPS All Other Paymentech AA7AABQQEAAQAASAI3CCEDD3DD5EESCCWCHIEE4 DR 000000 10 27 02 10 27 2002 0000000000000000 0000000000 49 MasterCard Key Entered Paymentech AA1 DR 000000 10 27 02 10 28 2002 0000000000000000 0000000000 36 MasterCard Key Entered Paymentech AAT DR 000000 10 27 02 10 28 2002 0000000000000000 0000000000 38 MasterCard Key Entered Paymentech AA1 DR 000000 10 27 02 10 28 2002 0000000000000000 0000000000 49 Visa EIRF Non CPS All Other Paymentech AAT AABQQEAASAAZA13CCEDDSDDSEESCCWCHIEES DR 000000 10 27 02 10 28 2002 0000000000000000 0000000000 57 Visa EIRF Non CPS All Other Paymentech AA7AAGQQEAAGAASAISCCEDD3DD5EESCCWCHIEE4 DR 000000 10 27 02 10 28 2002 0000000000000000 0000000000 90 MasterCard Key Entered Paymentech AAT DR 000000 TOTAL Paymentech com Privacy Policy Terms of Use Contact us Copyright 2001 2002 Paymentech LP All Rights Reserved The following table describes the fields in the Non Qualified Transactions report eiq DI eile Date The date the transaction occurred Batch Date The date the batch was settled by the merchant Cardholder No The cardholder s account number used in the transaction Merchant No The merchant s identifying number with Paymentech Reference Sequential number assigned by Paymentech to each
11. CONFIDENTIAL sorted in descending order Any fields that contain the up down arrow icon can be sorted Does Re pond work with a Re ource Online Recon olution logon that reflects a custom hierarchy setup No Re pond does not work with any Re ource Online or Recon olution logons that reflect custom hierarchy setups including those at the outlet level How do I access Diners records You can access Diners records through the All Outstanding Chargebacks Outstanding MC CB and the All Outstanding Retrievals queues April 2003 Recon olution Manual V4 0 143 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL User Messages This section contains messages that are displayed to the user and may be helpful in troubleshooting You are attempting to attach a response that is not in the required format Please verify the file you are attempting to attach and retry This message is received if the user attempts to attach an image or document during the image attachment process that is not in the required TIF format This message will be received if a user attempts to attach a document in Word or Excel formats Unable to upload image OR Uploading of attached image encountered an error This message is received if the user attempts to attach an image that does not meet the format and compression requirements of TIF image with CCITT Group 4 2d Fax compression In Process Response Status of a retrieval
12. CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Reports Preferences Help Log Out User preferences Report fields update Note All reports do not allow the report fields to be updated Use this screen to update the report fields to be displayed on your reports 8 Report categories B Reports DISPOSITION REPORT PENDING CHARGEBACK REPORT REPRESENTMENTS REPORT REVERSAL REPORT Once you have selected the report to be updated use the arrows below to move the fields over to the other listbox 3 Fields in report 4 Fields to display in report MERCHANT NO AMOUNT gt gt CARDHOLDER NO CUSTOM DATA z lt DISP DATE lt MERCHANT NAME lt CASE NO Use the arrows below to move the fields over to the other listbox that you wish to order by 5 Fields to order by 6 Order by MERCHANT NO ASC CARDHOLDER NO AMOUNT ASC DISP DATE 7 Access the appropriate Recon olution report as you normally do by clicking on the Reports Tab and making the appropriate selections Helpful Hints gt Preferences are not an option for all Recon olution reports gt Preferences are set and saved on a report by report basis Once you have set the preferences for a particular report click on the Finish button to save your preferences for that report and start the process over with the next report gt Once preferences for a report are saved by clicking on the Finis
13. Optional Filter Criteria If no Optional Filter Criteria is displayed then this means the user cannot apply filters to this report Filtering can be done on fields that contain numeric and alpha numeric values To filter on numeric values such as transaction amounts and chargeback amounts enter the desired lowest and or highest values in the Lower Amount and Upper Amount fields gt Ifyou enter a value only in the Lower Amount box records greater than that amount will display gt Ifyou enter a value only in the Upper Amount box records less than that amount will display gt Ifyou enter values in both the Lower Amount and Upper Amount boxes then records greater than the lower amount but less than the upper amount will display MERCHANT NAME CHAIN 600000001 All Transactions Report 800012 Select correct process date range Business Id From EE mm dd yyyy E mm dd yyyy Optional filter criteria Card Number Paid By All z Trans Type Lower Amount Upper Amount tid Custom Data Note may be used as wild card Click submit to complete your search April 2003 Recon olution Manual V4 0 81 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL To filter on alpha numeric fields such as card numbers case numbers and reason codes you may enter partial or complete data for your search criteria For example to display chargeback records with c
14. matches the Total Exceptions shown at the bottom of the Exceptions Summary report Settlement Fees page 50 Paymentech s assessment to the merchant which includes the discount rate and may include miscellaneous fees for equipment leases authorization processing fees and or reporting product usage This amount matches the Total Settlement Fees shown at the bottom of the Settlement Fees Summary Report April 2003 Recon olution Manual V4 0 27 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Adjustments The sum of the Exceptions and Settlement Fees shown in this report Total Paid The total Paid Deposits minus the Adjustments shown in this report Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL REPORT CATEGORY Card Number Search Cardholder Search REPORT CATEGORY Card Number Search The Cardholder Search report allows you to search by cardholder number to obtain transaction detail information Select correct date range Business Id From fi 0 27 2001 mmiddiyyyy To 11 27 2001 H mmiddiyyyy Note may be used as wiid card search Enter Card Number m Click submit to complete your search Enter the cardholder number you are looking for and the date range Then click the Submit button at the bottom of the screen Reports Results Log Out MERCHANT NAME Card Holder Search 800012 R
15. rather a descriptive billback GG9 TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP FACE TO FACE US and this is the best rate possible at PURCH which to clear This is not an error but rather a descriptive billback GGB TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP LRG TKT DATA RATE II US and did not supply the Line Item PURCH Detail to qualify at Data Rate Ill GGC TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP LRG TKT DATA RATE III and this is the best rate possible at US PURCH which to clear This is not an error but rather a descriptive billback Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL XoYe GGD Description TRANSACTION CLEARED AS CORP T amp E RATE US PURCH Detail Merchant accepted a Purchase card and did not supply one or all of the following fields to qualify at Data Rate Il 1 Customer Code 2 Tax Amount 3 Merchant Type 4 Merchant Tax ID GGE TRANSACTION CLEARED AS CORP T amp E RATE II US PURCH Merchant accepted a Purchase card and did not supply the Line Item Detail to qualify at Data Rate Ill For Hotel amp Car Rental this is the best rate GGF TRANSACTION CLEARED CORP STANDARD US PURCH Merchant Accepted a Purchasing card and failed the timeliness edits HH TRANSACTION CLEARED AS CORP DATA RATE US BUSINESS Merchant accepted a Business
16. 39 913 61 82 0 20 8 758 59 1996 48 672 20 999103 MERCHANT NAME 003 833 19 591 49 75 18 6 359 30 1020 25 950 79 999104 MERCHANT NAME 004 893 19 179 81 59 12 678 22 1643 30 858 03 999105 MERCHANT NAME 005 358 3 8 77569 35 16 174 69 1048 24 950 38 999106 MERCHANT NAME 006 sai STAA e8 75300 is 684 16 697 44 999107 MERCHANT NAME 007 17 643 16 19 954 18 1854 37 597 34 999108 MERCHANT NAME 008 a er pasis 4 786 81 549 12 782 35 999109 MERCHANT NAME 009 532 12 188 64 7 969 94 876 20 158 58 999110 MERCHANT NAME 010 pas ns 14 805 30 26 299 6 048 42 9 20 853 72 9991114 MERCHANT NAME 011 522 12 538 98 3 6 586 71 823 19 125 69 999112 MERCHANT NAME 012 934 3 22 091 33 276 5 887 24 1210 27 978 57 999113 MERCHANT NAME 013 732 20 699 16 11 440 00 6 1215 32 139 16 999114 MERCHANT NAME 014 1008 21 052 43 8 16 830 14 1915 37 882 57 999115 MERCHANT NAME 015 u 12 585 70 13 719 88 1132 26 305 58 999116 MERCHANT NAME 016 541 46 11 684 82 12 543 44 52 1186 24 228 26 Totals 49010 64 1 235 233 39 67 36 612 571 61 3 76274 1 847 805 20 The following table describes the fields displayed in the Debit Card Monthly Analysis Field Description Merchant No The merchant s identifying number with Paymentech Outlet ID The 6 digit Outlet ID that uniquely identifies the merchant outlet Merchant Name Merchant name Online Items The online debit transaction item total Online
17. 4 101 24 1 000 0 0 00 030 00 o 0 00 00 00 0 0 00 o 0000000000 000000 564 19 9 1 062 89 15 897 84 44 7582 3 0 00 oO 0 00 o 0 00 o 0 00 030 00 0 0 00 o 0000000000 000000 542 34 2 448 22 5 569 77 4 0 00 o 000 oO 0 00 0 0 00 0 00 0 0 00 0 0 00 o 0000000000 000000 354 99 2 73 51 1 240 58 2 9314 1 000 Oo 0 00 030 00 oO 0 00 030 00 0 0 00 o 0000000000 000000 1 067 82 7 669 58 5 9981 14 90 08 4 90 00 0 0 00 0 000 0 00 0 0 00 oO 0 00 o 0000000000 000000 686 61 11 585 75 7 0 00 O 85 96 1 0 00 0 0 00 0 000 0 00 030 00 0 0 00 o 0000000000 000000 433 90 3 379 62 4 112 99 4 0 00 o 000 oO 0 00 0 0 00 0 00 0 0 00 0 00 o TOTAL 117 719 88 1 403 178 963 24 2 154 73 986 53 765 18 714 15 234 3 167 19 26 0 00 0 0 00 o 0 00 00 00 0 0 00 093 Show Allll EUMS Excel Report Run 1 1 26 20 The following table describes the column headings present in the Card Type Summary by Merchant Field Description Merch No The merchant s identifying number with Paymentech Outlet ID The 6 digit Provider Outlet ID used to identify the level of the merchant hierarchy in Re ource Online MC Submitted MasterCard dollar amount MC Submitted MasterCard transaction count VISA Submitted VISA dollar amount VISA Submitted VISA transaction count AMEX Submitted American Express dollar amount AMEX Submitted American Express transact
18. All Rights Reserved The Main Screen will appear To Log Out Click on the Log Out tab at the top of the screen Recon olution has an automatic timeout of 10 minutes Once you have logged in but do not access the application for 10 minutes you will automatically be logged out and asked to re enter your logon information Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Viewing Reports 1 From the Main Screen click on the report category you wish to view 2 The Reports Screen appears 3 Select the merchant level for the data you wish to view a When you log into Recon olution you will automatically be at the highest merchant level available To view data at the highest level continue to step 4 b To view data at a different merchant level either click on the appropriate level of the structure displayed on the screen or use the Quick Select method For the Quick Select method enter the appropriate hierarchy or merchant outlet number in the number box select the corresponding hierarchy level and click GO 4 Select a specific report by clicking on its name The Input Screen appears 5 Select the from and to date range and any other applicable criteria and click Submit Note For the date selection the from and to dates need to be at least one day prior to the current date This will ensure that complete data is being viewed 6 The
19. Authorization Report 822119 Chain Number for Oct 01 2001 through Nov 20 2001 MERCHANT NO CARDHOLDER NO AUTH DATE AUTH CODE KEYMAG SOURCE AUTH AMT 0000000000 oo00000000000000 10 27 2004 0000000000 M GEN 11 90 Report Run 11 21 2001 21 14 24 GMT The following table describes the fields displayed in the Authorization Report Field Description Merchant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Auth Date The date on which the merchant received the authorization Auth Code The authorization code issued by the card issuing institution for the transaction Key Mag The letter K indicates that the transaction was hand keyed into the POS device The letter M indicates that the magnetic stripe was read when the card was swiped through the POS device Source Code indicating the source of the authorization See Appendix A page 155 for listing of code definitions Auth Amt The dollar amount for which the authorization was obtained Negative amounts appear in red with parentheses April 2003 Recon olution Manual V4 0 11 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL REPORT CATEGORY Batch and Transactions All Transactions REPORT CATEGORY Batch and Transactions The All Transactions report contains descriptions of every transaction the merchant processed during the specified date range Pa men
20. CSV File Recon olution Disposition Report 10 01 2002 10 30 2002 10 31 2002 4 27 38 PM 2932 BYTES CSV File Recon olution Batch Detail Report 10 30 2002 10 30 2002 10 31 2002 4 26 56 PM 3226 BYTES CSV File Recon olution Paymentech com Privacy Policy Terms of Use Contact us Copyright 2001 2002 Paymentech LP All Rights Reserved If files are available for viewing they will be listed by report name To complete the download process click on the report name Pa mentech About Us Solutions Partners What s New My Paymentech e payment selut File Download Click here to download your Batch Detail Report Return Paymentech com Privacy Policy Terms of Use Contact us Copyright 2001 2002 Paymentech LP All Rights Reserved Click on Click here to download your report name File Download window appears Select Save this file to disk option Select the appropriate folder and enter the file name The file will be automatically saved as a comma separated values csv file When the download is complete the Download Complete Window appears To view the file immediately click open 6 The document opens automatically in Excel It may be necessary to reformat columns as desired ARWNS NOTE For reports that contain merchant numbers with significant leading 0 s it will be necessary to use the Excel Import Wizard to maintain these leading 0 s 1 Follow steps 1
21. Code 99 MailPhone Order Transaction on Expired or Never Issued Account Humber longest code Merchant Name BOAAAMOAOAIIODODODODODOPONODON AOAO AD EEE UY AY UODO OPOOPOPOPOPUDADODONONON ORUD TF TA Transaction Amourt Merchant Due Date Merchant Request Date Transaction Date 123 456 789 00 USD 123102 12 31 02 123102 Foreign Amount Reference N Transaction Locator 123 456 789 00 USD 123456789012345678901234567890 Request Status Request Type Airline Ticket 03 Second Request CHARGEBACK pA User Noter Venenon Notes Actons Date Time Stamp User io zj 3 Previous p Next Screen ID QUE NEW WKkL Merchant Ne 1234507890 L The following table describes the fields and icons of the Retrieval Information area in the Cases Screen Field Description Open Cases This area displays the case numbers for the cases you currently have open at one time Up to five cases can be reviewed at one time Release This icon is used when you do not want to work the open case By clicking this icon you will be returned to the Queues Tab and the case will close 128 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Field Description Action Code Reflects the current status of the retrieval record Values include Outstanding User has taken no action on the case and it is still prior to the due date Expired User has not taken any action and
22. If a report is available for that month the word month will appear in bold at the bottom of the calendar Click on the word month and the Dispositions report and accompanying graph will display Input Results Log Out ev Next Last Goto Page i ors 700 Search Download Print Dispo CB Amt as of Submitted Amt 0502 0702 0902 1102 0103 0203 Month MMYY Merchants With Dispositions April 2003 Recon olution Manual V4 0 37 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 38 Merchant No 6000000002 6000000003 6000000009 6000000001 6000000005 6000000007 6000000000 6000000008 6000000004 Outlet Merchant ID Name 000000 MERCHANT 0957 000000 MERCHANT 0958 000000 MERCHANT 0967 000000 MERCHANT 0974 000000 MERCHANT 0977 ooo000 MERCHANT 982 000000 MERCHANT 983 000000 MERCHANT 985 000000 MERCHANT 988 Submitted Dispo of Amt CB Amt Submitted Amt 101 601 52 102 35 0 10 67 376 25 499 40 0 74 64 041 36 90 43 0 14 108 586 00 145 18 0 13 95 111 20 292 12 0 31 114 210 13 199 76 0 17 106 850 36 143 35 0 13 131 573 13 269 15 0 20 149 258 00 372 78 0 25 Sub Total for Merchants With Dispositions 5 993 868 09 Sub Total for Merchants Without Dispositions 13 597 728 44 Total for all Merchants 19 591 596 53 15 612 99 Click here to Export Merchants With Dispositions The following table describes the fields in the Dispositions Analysis
23. Items The percent of online debit transaction items Online Amount The total dollar amount of the online debit transactions Online Amount The percentage of the online debit dollar amount to the total debit dollar amount Offline Items he offline debit transaction item total Offline Items The percent of offline debit transaction items Offline Amount The total dollar amount of the offline debit transactions Offline Amount The percentage of the offline debit dollar amount to the total debit dollar amount Item Totals The total item count for online and offline debit transactions Amt Totals The total dollar amount for the online and offline debit transactions Related Topics Card Type Analysis page 17 Card Type Summary page 19 Card Type Summary by Merchant page 20 Debit Card Analysis page 22 April 2003 Recon olution Manual V4 0 25 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Private Label Report REPORT CATEGORY Batch and Transactions Private Label Report provides a summary of private label activity broken out by merchant and private label card type The Card Type Summary and the Card Type Summary by Merchant both combine all private label transactions into a generic private label category The Private Label Report breaks out the private label card types and displays corresponding dollar amounts and item counts Log Out Merchant Name Private
24. Label Report f AGENT 0000000 for Nov 25 2001 Records per page id Goto page 1 E ores MERCHNO OUTLET MERCH NAME GASC GASC PHH PHH VOY VOY WEX WEX IOTAL TOTAL 0000000000 000000 Merchant Location 1 0 00 0 00 0 00 44 21 44 21 0000000000 000000 Merchant Location 2 0 00 0 00 0 00 12 50 12 50 0000000000 000000 Merchant Location 3 0 00 0 00 0 00 89 00 89 00 0000000000 000000 Merchant Location 4 0 00 0 00 0 00 26 25 26 25 0000000000 000000 Merdhant Location 5 0 00 0 00 0 00 19 75 19 75 o0o00000000 000000 Merchant Location 6 0 00 0 00 0 00 10 60 10 60 0000000000 000000 Merchant Location 7 0 00 0 00 0 00 27 65 27 65 0000000000 000000 Merchant Location 8 0 00 0 00 0 00 20 00 20 00 0000000000 000000 Merchant Location 9 0 00 0 00 0 00 16 00 16 00 0000000000 000000 Merchant Location 10 0 00 0 00 0 00 16 02 16 02 ooo ooooooe sad o RO Reo eo Ee Oo e a l Wa a NN B ie Een fee i Como mo eo mo ce TOTAL 5 520 44 237 234 98 12 6 047 56 369 46 540 25 2 034 58 343 23 Show Allg FAMS Excel The following table describes the fields in the Private Label Report Field Description Merch No The merchant s identifying number with Paymentech Outlet The 6 digit Outlet ID that uniquely identifies the merchant outlet Merch Name The name of the merchant Card Type The dollar amount of the particular private label
25. ORIGIN This error is for the Airline Industry only and is caused when the city of origin was missing or invalid CHI CARDHOLDER ID METHOD DOES NOT QUALIFY The Cardholder ID method is required for all Visa transactions The only valid codes are 1 4 However each code is dependent on what type of transaction you are trying to qualifying for 1 is for Retail Card Present transactions 2 is for PIN included transactions 3 is for an Unattended Terminal No pin pad 4 is for CNP Direct Marketing transactions DDI MISSING INVALID MARKET SPECIFIC INDICATOR All Hotels and Car Rental merchants not trying to qualifying for Retail must supply the Market Specific Indicator 1 Hotels must supply the H 2 Car Rentals must supply the A DD3 MISSING INVALID CHECK OUT DATE Hotels must supply a valid check out date There are two main reasons why this error occurs 1 Date was not sent in settlement record 2 Date was earlier than check in date DD4 MISSING INVALID EXTRA CHARGES Hotels and Car Rentals are allowed to add extra charges to the bill however they must supply a valid indicator for Car Rentals Soace 0 through 5 and for Hotels 0 or 2 through 7 DDS MISSING INVALID NO SHOW INDICATOR Hotels must supply a valid no show indicator of either a 0 Not Applicable or a 1 No Show Any thing other then these two will create this billback DD6 MISSING INVALID C
26. Out MERCHANT NAME Outstanding Retrieval Report 800012 CHAIN 600000001 for Mar 01 2003 through Mar 18 2003 CASENO RETRY DATE TRANS DATE EXPIRE DATE MERCHANT NO CARDHOLDER NO REASON AMOUNT CUSTOM DATA 128719336 3 1 2003 2 23 2003 3g2003 6000000023 4000000000000015 41 SiIGNATURE FRAUD INVESTIGATION 1 420 00 07768700049027768700000000 126719328 3 1 2003 2 23 2003 36 2003 6000000033 400000000000002341 SIONATURE FRAUD INVESTIGATION 2 190 00 03418900048043418800000000 126741884 3 3 2003 1 24 2003 37 2003 6000000058 400000000000006328 cRD HLOR RAST COPY WITH SIG 66 00 125776351 3 8 2003 1 20 2003 3 19 2003 6000000031 400000000000007130 crD HLOR RAST DUE TO DISPUTE 112 00 TOTAL 3 788 00 Report Run 3 t 9 2003 22 33 19 GMT Paymentech oom Privacy Policy Terms of Use Contact us Copyright 2001 2003 Paymentech LP All Rights Reserved The following table describes the fields in the Outstanding Retrievals report Field Description Case No The control number assigned to the retrieval for tracking purposes Use this number when communicating with Paymentech about this retrieval Retrv Date The date the retrieval was initiated by the card issuing institution Trans Date The date the original transaction occurred Expire Date The date by which Paymentech needs to receive a copy of the requested sales draft Merchant No The merchant s identifying number with Paymentech Cardholder No The
27. Qualification Data cccccccceccccssccsssceessecesseeessecssssessscesssecsseeesees 66 Non Qualified Transactions ccccccccccccccssssesssecesscessecessecessecssseecssecessecssecssseeesees 66 Otialification SUMMAT ci cieset cots shaetpessen reei e a Geet deoretbeat snateiacteses esta 68 Qualified Transactions Report csssseseseeesecsenseseseeececsesssassesecessenseanseeeseeas 70 REPORT CATEGORY Retrievallssis sisscssstisissesdvesiccsessvesvsiiessesvtvestsevdvasbnenstetobesueusvevvasssstevbes 72 Expired Retrieval eniin e E ARE eaten 72 Fulfilled Retrieval sinini aariaa ievevssbstsselstinssctsstvasticbee 74 Olststanding Retrieval anarie e a e a a EE EENEN 76 REPORT CATEGORY Statements a n E A N aen 78 DEALCIMENUS seatesies de ciiscast tec estes steltcns utes is cis tina EENET E ELE EEEE E DE EESE eE 78 Additional Features 80 User Preference Sansui esiin iaoea ea a ia e 80 FiltetiNg nnna a a a a e 81 Helpful HINts irena en e E EE EA RE 82 CUSTOM Ze e nK eT AA E E E ATENAS 83 Flel pital Aints rerne e E T EE AA 88 Custom Hierarchy ne orian ei eea E EEA atone EEA TEA 89 Helpful Hints inanin eatetes desveucs cevvnaes n a e ea 91 Accessing Re ource Online s Additional Features s ssssessssisseeesessisrsertssreesresresseessees 92 Using Re ource Online s Administration Module ss sssssssssssseessessissserrssresreesresseeseees 93 Add USO innri ie nehe ie odena oie EEE eE a EAA A ESAE EE deve 93 Change Password s
28. Results Screen appears with the data records for the selected report Note If there is no data matching the selection criteria the message No matching records could be found will display Helpful Hints e To view a different report simply click on the Reports Tab at the top of the screen and click on the appropriate report The Input Screen will then appear Change date selection and any other criteria if necessary and click Submit e The default Results Screen displays 10 records per screen However in the Records Per Page box you may change this number by entering the number of records you wish to view up to 500 on one screen e The screen will indicate how many pages of a report are available for viewing and which page you are currently viewing To view a different page select the page number in the Go To Page box e While viewing a report you may sort data under each column in ascending or descending order The first time you click on the column heading it will sort the column in ascending order Clicking a second time will sort the column in descending order Using Miscellaneous Buttons Show All Click SHOW ALL to view up to 500 records on one screen Previous Click PREVIOUS to view the previous page of a report Next Click NEXT to view the next page of a report Using Miscellaneous Tabs Home Click HOME to return to the Main Screen for Re ource Online Log Out Click LOG OUT to exit t
29. Retail All Other Paymentech DR 0000000000 M 000000 10 25 02 10 26 2002 0000000000000000 0000000000 45 Visa CPS Retail All Other Paymentech DR 0000000000 M 000000 10 25 02 10 26 2002 0000000000000000 0000000000 46 Visa CPS Retail All Other Paymentech DR 0000000000 M 000000 10 2602 10 26 2002 0000000000000000 0000000000 48 Visa CPS Check Card All Other Paymentech DR 0000000000 M 000000 10 25 02 10 26 2002 0000000000000000 0000000000 49 Visa CPS Retail All Other Paymentech DR 0000000000 M 000000 10 2602 10 26 2002 0000000000000000 0000000000 51 Visa CPS Check Card All Other Paymentech DR 0000000000 M 000000 10 2502 10 26 2002 0000000000000000 0000000000 52 Visa CPS Retail All Other Paymentech DR 0000000000 M 000000 10 25 02 10 26 2002 0000000000000000 0000000000 53 Visa CPS Check Card All Other Paymentech DR 0000000000 M 000000 10 25 02 10 26 2002 0000000000000000 0000000000 54 Discover Standard Retail Others DR 0000000000 M 000000 10 2602 10 26 2002 0000000000000000 0000000000 55 Amex Standard Retail Others DR 0000000000 M 000000 TOTAL 5 4 Previ Next Show All Download Print Paymentech com Privacy Policy Terms of Use Contact us Copyright 2001 2002 Paymentech LP All Rights Reserved The following table describes the fields in the Qualified Transactions Report Field Description Date The date the transaction occurred Batch Date The date the merchant settled the batch Cardholder No The cardholder
30. The Pending Chargebacks Report lists chargebacks with a pending status Chargebacks can receive a pending status during certain arbitration conditions and the chargeback amount is suspended until the case is resolved Pending chargebacks have no financial impact to the merchant they are informational only Reports Input Merchant Name Pending Chargeback Report CHAIN ID for Nov 21 2001 through Nov 29 2001 CASE NO PEND CB DATE TRANS DATE MERCHANT NO CARDHOLDER NO ORIG REF HO REASON AMOUNT ooooos00000 11 21 2001 8 2 2001 ooo000000000 0000000000000000 000000000 26 T Transaction Receipt Fulfillment 129 96 oooo0000000 11 21 2001 77442001 oo0o00000000 0000000000000000 000000000 26 T Transaction Receipt Fulfillment 78 39 00000000000 11 26 2001 8 2 2001 000000000000 0000000000000000 000000000 27 T Document Fulfillment 2 47 00000000000 11 27 2001 8 14 2001 000000000000 0000000000000000 000000000 26 T Transaction Receipt Fulfillment 36 16 TOTAL 246 98 Ea MS Excel Report Run 11 30 2001 22 47 29 GMT The following table describes the fields in the Pending Chargebacks report Field Description Case No The control number assigned to the chargeback for tracking purposes Use this number when communicating to Paymentech about this chargeback Pend CB Date The date that this case was assigned a pending status Trans Date The date the original transaction occurred Merch
31. card and did not supply one or all of the following fields to qualify at Data Rate Il 1 Tax Amount 2 Merchant Type 3 Merchant Tax ID HH2 TRANSACTION CLEARED AS CORP DATA RATE II US BUSINESS Merchant accepted a Business card and did not supply the Line Item Detail to qualify at Data Rate Ill HH4 TRANSACTION CLEARED AS CORP FACE TO FACE BUSINESS Merchant accepted a Business card and this is the best rate possible at which to clear This is not an error but rather a descriptive billback HH TRANSACTION CLEARED AS CORP LRG TKT US BUSINESS Merchant accepted a Business card and did not supply the Line Item Detail to qualify at Data Rate Ill HH8 TRANSACTION CLEARED AS CORP T amp E RATE US BUSINESS Merchant accepted a Business card and did not supply one or all of the following fields to qualify at Data Rate ll This is the best rate for restaurants 1 Merchant Type 2 Merchant Tax ID HH9 TRANSACTION CLEARED AS CORP T amp E RATE Il US BUSINESS Merchant accepted a Business card and did not supply the Line Item Detail to qualify at Data Rate Ill For Hotel amp Car Rental this is the best rate HHA TRANSACTION CLEARED AS CORP BUSINESS CARD Merchant accepted a Corporate Business Visa Non T amp E HHB TRANSACTION CLEARED AS CORP LRG TKT DR II US BUS Merchant accepted a Corporate card and did not supply the Line Item Detail to qualify at Data
32. case is resolved Print A function that creates a paper copy of Re ource Online information POS Point of Sale the location where a customer purchases goods or services from a merchant Often used in reference to the POS device the machine that records the card transaction Processing The activities involved in settling credit and debit card transactions so that the correct amount is deposited in a merchant s account and the card issuing institution receives the information it needs to bill the cardholder Provider Outlet ID A 6 digit number used in Recon olution that equates to a particular level of the merchant hierarchy Qualified Transaction A transaction that has qualified for the best interchange rate by meeting all the card association requirements Recap Summary A summary of the total dollar amount paid to a merchant including submitted and paid deposits exceptions and settlement fees April 2003 Recon olution Manual V4 0 153 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 154 Term Description Representment A chargeback that Paymentech has represented to the issuing bank on the merchant s behalf Retrieval A request for a copy of the original sales receipt for a transaction A retrieval usually originates with the card issuing institution when a customer questions a transaction Reversal A chargeback that Paymentech originally settl
33. eiii id 136 Messages saina a eit Bede cathsceeethtuets Mites cet ees thee de EE Mate N 137 SCTEeN Descriplonsiveic ie hide i ae i eee are 137 Search FUNCH neisi iienaa nAn e R eave eesti Mil aac EET 139 Screen Descrip Oika dua ind ATARA die 140 Exception Item Re pond Frequently Asked Questions 0 cece 141 User Messages indiai nien ritan e araia dtuoa hacia lh agen 144 Frequently Asked Questions 146 General Information es eniinn edad aR A fede EE A ein tes lutea ote REAREA 146 DUPPOLt iiri n A E NEON EAI EON RAT ANGE REI tata EEIN ES 147 Data PEE EE EEEE EEE EE EE E E EEEE E E tes 147 Repora rati er AE E RAEE A S ORAE AEE A RA DER E 149 Recon olution Manual V4 0 Table of Contents CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Glossary 151 Deseriptions of terms 2tisitid ae ceri ain dal adiient iain dalle dad oes 151 Appendix A 155 Authorization SOULE COMES s ioina aN E EE EARRA 155 Appendix B 156 Chargeback Reason Codes siisscststsconcvectscasvenssavsvrsesronavonsvevevescvevavansvecsevesdeonsvestvenecectonetonsts 156 MasterCard Chargeback Codes ccceeseseesseeeseeseseseseessssecececscscsesesesesesesees 156 VISA Chargeback Codes wiisccsieseiciee ts aer delessveus aes ARERR 157 Appendix C 159 Retrieval Reason Codess icine tiie duced lead a able E E nee Ase ass 159 MasterCard Retrieval Code ccccecccessccessecsssceesceceececseecssesecseecsseeeseecsseeeseenes 159 VISA Retrieval Codes
34. fields to be updated Use this screen to update the report fields to be displayed on your reports 1 Report categories Reports DENIED REVERSAL REPORT PENDING CHARGEBACK REPORT REPRESENTMENTS REPORT REVERSAL REPORT Once you have selected the report to be updated use the arrows below to move the fields over to the other listbox 3 Fields in report 4 Fields to display in report CARDHOLDER NO DISP DATE Use the arrows below to move the fields over to the other listbox that you wish to order by 5 Fields to order by 6 Order by MERCHANT NO CASE NO AMOUNT CARDHOLDER NO DISP DATE NOTE The order in which you select your fields is the order in which the fields will display in the report from left to right If there is a required field that must display in the report this field will automatically display prior to your other selected fields If you make a mistake in selecting which fields to display and in what order simply click on the double less than sign Delete All which will delete the field names from the 4 Fields to Display in Report box and start over Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 5 To specify the sorting order of how records will display in the report highlight the primary sort field in the 5 Fields to Order By box and then select either the ASC Ascending Sort button or the DESC Des
35. inactivity After 14 minutes of inactivity the above message appears on the screen Recon olution Manual V4 0 145 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Frequently Asked Questions General Information 1 2 3 What is Re ource Online Re ource Online is Paymentech s proprietary suite of web based products What is Recon olution Recon olution is part of Re ource Online Paymentech s proprietary suite of web based applications Recon olution serves as an electronic access point for retrieving credit card processing information consolidated transaction reporting and reconciliation data A merchant can display data for an individual location or the entire company Available data includes deposits processing fees batch summary transaction detail card totals qualification information retrievals and chargebacks adjustment detail and authorization detail There is also the ability to search by cardholder number and view statements online How does Recon olution work The application resides on a Paymentech server which is accessed via http www paymentech com No software needs to be deployed to the user either initially or when any enhancements or changes are made to the application 4 Are there any minimum system requirements 5 6 146 Yes These include Access to the Internet Web browser Microsoft Internet Explorer 5 5 or Netscape 4 7 Acrobat Adobe R
36. list in the Queues Screen Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Queue Selector This area separates all open casework into four queues All Outstanding Chargebacks Outstanding Visa CB Outstanding MC CB and All Outstanding Retrievals This icon is used to view all the cases in a particular queue Once Green Arrow selected the cases appear at the bottom of the screen in the Queue Worklist ID The ID number that is assigned to the particular queue type Name The name of the queue type Total The total number of cases for the particular queue type Due Date The date by which you must respond to the Chargeback or Retrieval This date is the oldest due date of all the records in that queue Work Tracker List The Work Tracker list allows you to view any worked cases that were responded to for the current calendar day The current day is always displayed Using the drop down menu at the upper right corner of the Work Tracker screen you may filter the cases by Chargeback or Retrieval worked cases You may view additional information pertaining to a particular case by selecting the green arrow located to the left side of the case number Screen Description Messages Queues Cases Re 8123456780 CE 123452089 show chargebads Today s Date Queue Selector Work Tracker Show Chaigebacks 10 01 01 zl ip Name Totat Due Date C
37. olution Manual V4 0 127 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Click Submit Response button The case will move from the Queue Worklist to the Work Tracker and will remain in the Work Tracker until the end of day update occurs As long as the case appears in the Work Tracker you have the option of making any changes to the record and resubmitting the case Retrieval Information Once you have selected a particular retrieval case by clicking on the green arrow icon from the Queue Worklist you will be able to view the detail relating to that particular retrieval record You will notice the retrieval case number appears in the banner at the top of the screen Up to 5 cases may be opened at any time Once a case is opened it will be available for read only access by other users it will appear shaded to these other users until you release the case To release the case click on the Release icon located in the upper right hand corner of the screen The detailed case information is needed to investigate the retrieval and to determine what action you will take on the retrieval Screen Description Messages Queues ETE 68123456789 Be CB123452989 nd Retrieval Information Release amp Case Files HD Merchant S ed Section Q Case Information a i eni Action Code Case Number Merchant Cardholder x DBD Output Package TOUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Reason
38. percent of offline debit transaction items Offline Amount The total dollar amount of the offline debit transactions Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Offline Amount The dollar amount percentage of offline debit transactions to the total debit dollar amount Item Totals The total item count for online and offline debit transactions Amount Totals The total dollar amount for the online and offline debit transactions A Totals record appears at the bottom of each screen which displays totals for all outlets under the selected hierarchy level The display of the totals record allows you to make an easy comparison of the performance of a particular outlet versus all outlets combined Related Topics Card Type Analysis page 17 Card Type Summary by Merchant page 20 Card Type Summary page 19 Debit Card Monthly Analysis page 24 April 2003 Recon olution Manual V4 0 23 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 24 Debit Card Monthly Analysis REPORT CATEGORY Batch and Transactions The Debit Card Monthly Analysis allows you to view dollar amounts and item counts of offline and online PIN based debit transactions with a graph to help you spot trends Note The offline debit transaction counts reflect Visa check cards only This report is a pre generated report that is created automatically on the 1 of the mo
39. report Field Description Merchant No The merchant s identifying number with Paymentech Outlet ID The 6 digit Outlet ID that uniquely identifies the merchant outlet Merchant Name Merchant name Submitted Amt The submitted amount for the merchant Dispo CB Amt The dispositioned chargeback dollar amount Negative amounts appear in parentheses of Submitted Amt The percentage of the dispositioned chargeback dollar amount to the total submitted amount The last row displays a grand total for the selected month and all merchants under the hierarchy level Related Topics Dispositions page 35 Batch Detail page 14 Settlement Summary page 58 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Exceptions Summary REPORT CATEGORY Chargebacks Chargebacks deposit correction notifications DCNs and financial adjustments are all exceptions to the normal procedures of transaction settlement processing Some of these exceptions affect the deposit to a merchant s bank account Recon olution makes a distinction between exceptions that involve the transfer of money financial and exceptions that do not non financial The Exceptions Summary Report breaks down the total financial exceptions by DCNs financial adjustments dispositioned chargebacks and chargeback reversals Non financial exceptions include representments pe
40. report Field Description Case No The control number assigned to the chargeback for tracking purposes Use this number when communicating with Paymentech about this chargeback Disp Date The date Paymentech resolved this chargeback case CB Date The date the chargeback was initiated by the card issuing institution Trans Date The date the original transaction occurred Merchant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Orig Ref No A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the chargeback See Chargeback Reason Codes page 156 for more information Amount The dollar amount of the chargeback Negative amounts appear in red with parentheses April 2003 Recon olution Manual V4 0 35 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 36 Field Description Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferences page 83 The last row displays a grand total that equals the Dispositions dollar amount in the Exceptions Summary Report page 39 Note The custom data field displays data only if the merchant meets the necessary requirements
41. the defined time period Bankcard Sales The dollar amount of the transactions of this card type that received this qualification status during the defined time period Bankcard Sales The percentage of the merchant s bankcard sales that received this qualification status during the defined time period From the detail report you can drill down to view the corresponding downgrade descriptions by clicking on the underlined downgrade reason codes Downgrade Reason Listing Downgrade Downgrade Reason Description MISSING INVALID ACI FROM AUTHORIZATION AUTH DATE NOT WITHIN ONE DAY OF SALE DATE TRANSACTION CLEARED AS SIGNATURE CARD ELECTRONIC 102 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Printing and Saving the Report Click on the Download Print button in the blue banner Select All to download all pages of the report Click Save PDF File Download window opens Click Save This File to Disk then OK Type file name and click save The file will be saved as an Adobe Acrobat document When download complete close window Close PDF window to return to the report Pras oD el axe ea ek Exporting to Excel Each section of the report can easily be exported by clicking on the text that says click here to export Helpful Hints gt The reports are generated monthly and should be available the 1 day of the month for the previous mont
42. transaction this could be the result of a faulty terminal AA3 MISSING INVALID RESPONSE CODE FROM AUTHORIZATION At time of authorization Visa and MC returns a two digit response code This error is caused by one of three reasons 1 Response code was not sent in settlement record 2 An invalid response code was sent at time of settlement 3 No authorization was received Offline Forced AA4 MISSING INVALID AUTHORIZATION CODE This billback code appears when a merchant submits a transaction with either an invalid approval code or no authorization code This can be the result of an offline forced transaction AAS MISSING INVALID AUTHORIZATION SOURCE CODE At time of Authorization Visa returns a Source code indicator This code is usually generated when an off line approval was received AA6 MISSING INVALID VALIDATION CODE FROM AUTHORIZATION At time of authorization Visa returns a validation code This error is caused by one of four reasons 1 Visa didn t return a validation code because the transaction was Key Entered and no AVS was supplied 2 Visa didn t return a validation code because the transaction was a Retail Key Entered and AVS ZIP Code was supplied and the ZIP Code AVS did not a match 3 The validation code was not sent at time of settlement 4 There was a matching Issue where the authorization data was not match up to the settlement data AA7 MISSING INVALID T
43. used as wild card Click submit to complete your search Helpful Hints gt Filtering is not an option on all Recon olution reports Only those reports that display Optional Filter Criteria on the Input Tab support filtering gt Filter criteria selections cannot be saved but can be re entered at any time gt Although filter criteria can be applied to the Batch Detail Report the filters do not apply to the sub reports that are created once you select a particular batch in the report and drill down to the transaction detail level gt Ifyou apply filters to a report and then print export or download the record set only the records meeting the specified filter criteria will be printed exported or downloaded Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Customize Customize allows you to change the appearance of the data displayed in the Recon olution reports You have the option to display a sub set of the available columns in a report change the order in which the columns display and change the order of how records are sorted The Preferences Tab walks you through the easy steps to set and save user preferences for a particular report 1 Click on the Preferences Tab Pa mentech the paymert sclubom compary Home Reports Authorizations Batch amp Transaction Card Number Search Chargebacks Fees Funding Merchant Inform
44. 0 USD 12 3102 12 3102 12 3192 12 3102 Transaction Amourt Chargeback Cycle Transaction Locator 123 456 789 00 USD Incoming Pre Compliance Foreign Amount Reference Airline Ticket 123 456 789 00 USD 12345678901234567890123456789012345 X Une Notes Actions date Time stamp User io I lemia response wil be displayed as default User notes appear here mawo 12 4534 useriD A fand scroll down as needed ooo 12 45 45 userlD oao 12 5402 useri Case 123456769 User ID userD Date 126101 Time Stamp 00 00 00 PM Sereen ID QUENEA WKL Merchant No 1234507890 L 124 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Actions Tab The user may select an action of dispute chargeback or accept chargeback from the Actions tab If you accept the chargeback the customer is not charged for the goods services for which the customer was billed If you dispute the chargeback you must submit the case with comments and documentation to prove the cardholder should be billed Messages Queues Cases eM B123456790 BR CB123452089 D Case Files Chargeback Information Section 3 O Release 3 Section 7 Case Information amp Merchant Supplied Action Code Case Number Merchant Cardholder output Package OUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Chargeback Reason Code 99 MailPhone Order Transac
45. 00 Merchant Location 5 554 00 0 00 0 00 369 64 0 00 0 00 184 36 Chain Total 00000000000 985 769 29 0 00 0 00 181 420 21 0 00 0 00 204 349 08 000000 Name of Chain Corp Total 00000000000 433 297 85 0 00 0 00 190 636 00 0 00 0 00 242 661 85 000000 Name of Corporate 58 The following table describes the fields in the Settlement Summary Report Field Description As of Date The funding date of the financial adjustment Deposits Deposits made to the to the merchant Chargebacks Chargebacks and chargeback reversals that occurred after 07 01 2001 DCN s Deposit Correction Adjustments made to correct merchant deposits Notices Example A rejected transaction Settlement Fees Discount interchange and miscellaneous fees Financial Adjustments Adjustments that have a financial impact to a merchant s funded amount Trailing Chargebacks Chargebacks and chargeback reversals that occurred prior to 07 01 2001 Net Deposit Amt Amount deposited into merchant s bank account by Paymentech Helpful Hints This report can be generated at any hierarchy level except the merchant outlet level unless setup for custom hierarchy at the merchant outlet level See page 89 for more information on custom hierarchy Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL This report can be printed in two ways e Use the browser p
46. 000000 00000000000 30 CRD HLDR ROST DUE TO DISPUTE 76 99 0000000000 10 2 2001 8 10 2001 10 19 2001 0000000000 0000000000000000 00000000000 28 CRD HLDR RQST COPY WITH SIG 46 20 0000000000 10 2 2001 8 10 2004 10 19 2001 ooo0000000 0000000000000000 00000000000 28 CRD HLDR ROST COPY WITH SIG 46 20 0000000000 10 24 2001 772001 10 26 2001 0000000000 0000000000000000 00000000000 24 T amp E MERCHANT SERVICE ERROR 86 90 0000000000 11 28 2004 114112004 12 3 2001 0000000000 ooo0000000000000 00000000000 29 T amp E DOCUMENT REQUEST 237 36 TOTAL 493 65 Ea MS Excel Report Run 1 2 5 2001 21 29 57 GMT The following table describes the fields in the Fulfilled Retrievals report Field Description Case No The control number assigned to the retrieval for tracking purposes Use this number when communicating with Paymentech about this retrieval Retrv Date The date the retrieval was initiated by the card issuing institution Trans Date The date the original transaction occurred Fulfilled Date The date Paymentech fulfilled the retrieval request Merchant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Orig Ref No A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the retrieval For a listing of Retrieval reason codes see page 159 Amount The dollar amount of the retrieval Negat
47. 00000000 000000000 ACH 1 441 01 0000000000 12 2 2001 Merchant Location 8 000000000 000000000 ACH 2 000 77 0000000000 12 2 2004 Merchant Location 9 ooooo0000 000000000 ACH 1 541 58 0000000000 12 2 2001 Merchant Location 10 000000000 000000000 ACH 1 258 61 TOTAL 441 733 29 Show Alli EMS Excel Report Run 12 3 2001 22 38 06 GMT The following table describes the fields in the Settlement Fees Summary Report Field Description Merchant No The merchant s identifying number with Paymentech As Of Date The date that the settlement fee is assessed Name The merchant s name Transit The bank routing transit number which uniquely identifies the merchant s banking institution DDA The account number for the merchant s demand deposit account checking account The dollar amount of the settlement fee is charged to this account number 50 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Money Type The method of payment of the settlement fee The values for this field are ACH an automatic transfer of funds PAPER a paper advice or notification to transfer funds BOTH a combination of ACH and PAPER NONE a manual movement of funds Amount The dollar amount of the settlement fees assessed to the merchant by Paymentech The last row displays a grand total that matches the Settlement Fees dollar amoun
48. 1 oooo000000 Merchant Location 5 Fees oooo00000 00000000 ACH 61 70 12 2 2001 0000000000 Merchant Location 6 Interchange Assessment 000000000 00000000 ACH 316 47 12 2 2001 ooo0000000 Merchant Location 7 Discount Serice Charge 000000000 00000000 ACH 3 56 12 2 2001 0000000000 Merchant Location 8 Fees 000000000 00000000 ACH 48 77 12 2 2001 0000000000 Merchant Location 9 Interchange Assessment 000000000 00000000 ACH 982 33 12 2 2001 0000000000 Merchant Location 10 Discount Service Charge 000000000 00000000 ACH 2 46 TOTAL 441 733 29 Report Run 12 3 2001 22 39 05 GMT The following table describes the fields in the Settlement Fees Detail Report Field Description As Of Date The date that the settlement fee is assessed Merchant No The merchant s identifying number with Paymentech Name The merchant s name Fee Category The type of fee assessed Discount Service Charge Fees or Interchange Assessment Transit The bank routing transit number which uniquely identifies the merchant s banking institution DDA The account number for the merchant s demand deposit account checking account The dollar amount of the settlement fee is charged to this account number 52 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Method The method of payment of the settlement fee The values for this
49. 10 153 70 8 08 0 000 3000 0 00 000 0 00 37 004 03 20 46 3000 000 30 00 0 00 12587048 10000 Amount Amount 1 139 145 19 20 20 1 493 050 09 34 14 108 945 81 261 312 577 31 737 0 00 00 000 000 00s 20 12 ows 00s 94 241 362 28 100 00 1 160 24 28 20 26 38 20 20 36 168 30 20 001 35 38 0 00 0 00 0 00 0 00 0 00 0 00 31 78 24 30 0 00 0 00 0 00 0 00 100 00 26 32 Count Ave Tkt 27 04 26 64 33 63 927 25 2 16 3125 6 17 32 04 000 000 000 31 01 000 9 00 158 061 100 00 P Done Each line of the Card Type Analysis Report represents the subtotal of transactions of a specific card type processed within the selected date range for the merchant selected The column headings are described in more detail below Field Description Merchant No The merchant s identifying number with Paymentech Merchant Name Merchant name Amount The sum of all transactions submitted for a particular card type Negative amounts appear in parentheses Amount The percent of the sum of all transactions submitted for a particular card type Count The total transactions submitted for a particular card type Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 17 Field Description Count The percent of the total transactions submitted for a particular card type Ave T
50. 1234567890123456789012345 Reason Code 99 MailPhone Order Transaction on Expired or Never Issued Account Humber longest code Merchant Name PU ONUA AD ONAA AADO DO BOOP OD OOOD ODODUN ODORON ON ONAA OMMNA Transaction Amount Merohart Due Date Merchant Request Date Transaction Date 123 456 789 00 USD 12 3102 12 31 02 12 3102 Foreign Amount Reference N Transaction Locator 123 456 789 00 USD 123456789012345678901234567890 Request Status Request Type Airline Ticket 03 Second Request CHARGEBACK pA Retrieval Response x Add Notes Required Cheddist Items Completed a i Enter Notes a Upload Images a B Clear Cancel Response Submit Response cea a ny E Screen ID QUE NEW WKL Merchant No 1234597890 L x Image Attachment Process Prior to attaching an image the image must be scanned and stored on your local PC or to a network drive to which you have access To be sure your image attaches properly in the Re pond module it must be in the TIF image format with the following settings applied Compression CCITT Group 4 2d FAX Color black and white Resolution 200 x 200 dps Paper Size 8 1 2 x 11 or less for a single sheet Image Size Actual do not select fit to height or fit to width NOTE Depending on the software that comes with your scanner these settings may be applied at the time the image is scanned or may be applied after the fact with imaging software that comes with your PC For assista
51. 2 1202 0103 0203 0303 Month MMYY Merchants With Reversals Merchant Outlet Merchant Dispo Reversals of No ID Name CB Amt Amt Dispo CB 6000000002 000000 MERCHANT 0957 113 19 91 32 80 68 6000000003 000000 MERCHANT 0958 275 21 127 90 45 47 6000000009 000000 MERCHANT 0967 0 00 55 50 0 00 6000000001 000000 MERCHANT 0974 93 72 93 72 100 00 6000000005 000000 MERCHANT 0977 0 00 750 40 0 00 Sub Total for Merchants With Reversals 482 12 Sub Total for Merchants Without Reversals 15 130 87 Total for all Merchants 15 612 99 1 118 84 Click here to Export Merchants With Reversals The following table describes the fields in the Reversals Analysis report eiq De ejife Merchant No The merchant s identifying number with Paymentech Outlet ID The 6 digit Outlet ID that uniquely identifies the merchant outlet Merchant Name Merchant name Diso CB Amt The total dollar amount of the dispositioned reversals for that merchant Negative amounts appear in parentheses Reversals Amt The total dollar amount of the reversals for that merchant Negative amounts appear in parentheses Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Description of Dispo CB The percentage of the reversals to dispositioned chargebacks The last row displays the grand totals for the selected month and all merchants under th
52. 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL XoYe CC9 Description MISSING INVALID TRAVEL AGENCY CODE Detail This error is for the Airline Industry only and is caused by not sending in the correct data CCA MISSING INVALID TRAVEL AGENCY NAME CODE FOR LEG This error is for the Airline Industry only and is caused by not sending in the correct data CCB MISSING INVALID MULTIPLE CLEARING SEQUENCE COUNT This error is for the Airline Industry only and is caused by not sending in the correct data CCC MISSING INVALID MULTIPLE CLEARING SEQUENCE NUMBER This error is for the Airline Industry only and is caused by not sending in the correct data CCD CARRIER CODE DOES NOT QUALIFY This error is for the Airline Industry only and is caused by not sending in the correct data CCE MISSING INVALID MARKET SPECIFIC DATA All Hotels Car Rental and Card Not Present Direct Marketing merchants must supply the Market Specific Data This error is generated when one of the following is not done 1 Hotels must supply the Folio number 2 Car Rentals must supply Rental agreement number 3 CNP must supply the order number CCM MISSING INVALID CUSTOMER CODE A Customer code is required for alll Purchasing cards CCN MISSING INVALID ISSUING CARRIER This error is for the Airline Industry only and is caused by not sending in the correct data
53. 2378945 xl Previous q p Next Previous Next Chargeback Acknowledgement 4 Date 05 1502 Comments UserID anyuseriD Thank You for responding to our request for Informetion Case Number 123456789 Status Code 05 Description Wrong ttem Screen ID QUE NEW WKL Merchant No 1234507890 L Clicking on the check mark or exclamation mark will display the detailed acknowledgement and alert information in the lower section of the Messages screen To view the detail and work the chargeback record simply click on the Work Case button displayed in the bottom right hand section of the Messages screen Once acknowledgements and alerts are reviewed and the necessary action taken the cases in the Messages area can be deleted if desired by clicking the Delete Message button on the bottom right hand section of the screen Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Messages The Messages screen provides access to the retrieval and chargeback messages This screen should be reviewed daily as updates can occur on a daily basis The Message screen is divided into two categories Chargeback Messages are on the left side of the screen and Retrieval Messages are on the right side of the screen To view the actual messages click on the red exclamation mark or the green check mark Red exclamation marks indicate a problem with the information you responded with to the chargeback or retrieval or
54. 28 2001 0000000000 0000000000000000 0000000000 28 CRD HLDR ROST COPY WITH SIG 71 52 oooo00000 11 7 2001 10 29 2001 0000000000 0000000000000000 0000000000 30 CRD HLDR RQST DUE TO DISPUTE 482 76 TOTAL 1 663 60 Ea MS Excel Report Run 1 2 5 2001 21 23 13 GMT The following table describes the fields in the Expired Retrievals report Field Description Case No The control number assigned to the retrieval request for tracking purposes Use this number when communicating with Paymentech about this retrieval Retrv Date The date the retrieval was initiated by the card issuing institution Trans Date The date the original transaction occurred Merchant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Orig Ref No A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the retrieval For a listing of Retrieval reason codes see page 159 Amount The dollar amount of the retrieval Negative amounts appear red with parentheses 72 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes
55. 3 Merchants per page Goto page 1 of 28 MERCHANT NO 9999999999 MERCHANT NAME MERCHANT NAME 001 ONLINE ITEMS 1 161 ONLINE ITEMS 66 19 ONLINE AMOUNT 27 094 47 ONLINE AMOUNT 66 73 OFFLINE ITEMS 503 OFFLINE ITEMS 33 91 OFFLINE AMOUNT 13 501 02 OFFLINE AMOUNT 33 27 ITEM TOTALS 1 754 AMOUNT TOTALS 40 595 49 MERCHANT NO 9999999901 MERCHANT NAME MERCHANT NAME 003 ONLINE ITEMS 1 517 ONLINE ITEMS 6157 ONLINE AMOUNT 37 004 03 ONLINE AMOUNT 0284 OFFLINE ITEMS 947 OFFLINE ITEMS 38 43 OFFLINE AMOUNT 21 993 40 OFFLINE AMOUNT 37 16 ITEM TOTALS 2 484 AMOUNT TOTALS 68 987 43 TOTALS ONLINE ITEMS 48 010 ONLINE ITEMS 64 26 ONLINE AMOUNT 1 235 233 39 ONLINE AMOUNT 66 95 OFFLINE ITEMS 27 264 OFFLINE ITEMS 35 74 OFFLINE AMOUNT 612 571 91 OFFLINE AMOUNT 33 15 ITEM TOTALS 76 274 AMOUNT TOTALS 1 847 805 20 The following table describes the fields in the Debit Card Analysis Report Field Description Merch No The merchant s identifying number with Paymentech Merchant Name Merchant name Online Items The online debit transaction item total Online Items The percent of online debit transaction items Online Amount The total dollar amount of the online debit transactions Online Amount The dollar amount percentage of online debit transactions to the total debit dollar amount Offline Items The offline debit transaction item total Offline Items The
56. 37 Merchants with Greatest Chargeback Retrieval Risk by Item Score Merch Merchant CB Retr Name Amount Amount SAMPLE MERCHANT 01 612 41 16 1 401 25 SAMPLE MERCHANT 02 2 069 38 16 2 379 83 SAMPLE MERCHANT 03 1 135 06 13 1 886 49 SAMPLE MERCHANT 04 1 441 12 7 1 914 39 SAMPLE MERCHANT 05 367 33 10 981 83 SAMPLE MERCHANT 05 449 05 8 1 604 17 SAMPLE MERCHANT 07 62 63 16 1 747 03 SAMPLE MERCHANT 08 806 47 8 1 734 06 SAMPLE MERCHANT 09 424 16 8 1 078 40 SAMPLE MERCHANT 10 661 20 4 289 66 Fields in the summary section are as follows Field Description Merch No The merchant s identifying number with Paymentech Outlet ID The 6 digit outlet ID that uniquely identifies the merchant outlet Merchant Name The name of the merchant CB Items The number of dispositioned chargebacks for the merchant location for the defined time period CB Amount The dollar amount of the dispositioned chargebacks for the merchant location for the defined time period April 2003 Recon olution Manual V4 0 105 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Retr Items The number of expired fulfilled and outstanding retrievals for the merchant location for the defined time period Retr Amount The dollar amount of the expired fulfilled and outstanding retrievals for the merchant location for the defined time period Amount Score The score applied to the dollar a
57. 4 above 2 Open Excel and select New Spreadsheet 3 Select Data then Get External Data then Import Text File 4 Select the appropriate file name April 2003 Recon olution Manual V4 0 97 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 98 5 Select delimited as the original data type and comma as the delimiter 6 To maintain leading 0 s change the column data format for the appropriate field to text NOTE Once you have downloaded a report it remains in the File Download area for 24 hours at which time the report entry and file will be deleted If you need to download the file again simply download the report again Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Optional Modules DeciSionable Data Recon olution s Deci ionable Data Module consists of 3 monthly reports that provide you with information to help you identify locations within your organization that may not be running as efficiently as possible and ultimately costing your organization more money Paymentech has identified 3 areas that should be monitored on a regular basis to ensure your organization is operating as efficiently as possible when it comes to payment processing These areas are gt Transaction Qualification gt Chargebacks and Retrievals gt Credits Without Offsetting Debits Our Deci ionable Data module empowers you w
58. 5 00 08670100341036670100000000 TOTAL 294 631 90 Each row of the All Transactions report represents a single transaction The listing below describes each column heading eiq br ejje Date The date the transaction occurred Batch Date Date the batch was settled by the merchant Cardholder No The cardholder s account number used in the transaction Merchant No The merchant s identifying number with Paymentech Reference Sequential number assigned by Paymentech to each item in the batch Qualification The level of interchange at which the transaction was processed For a non qualified transaction this is the level of interchange to which the transaction was downgraded because it did not meet the requirements for the normal level of interchange available for the merchant classification 12 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Paid By Paymentech if Paymentech pays the merchant for the transaction others if paid by a third party Trans Type The kind of transaction DR for Debit or CR for Credit Trans Ref The transaction reference number Key Mag The letter K indicates the transaction was hand keyed into the POS device The letter M indicates the magnetic stripe was read when the card was swiped through the POS device Auth Code The authorization code issued by the card issuing
59. 57 621 60 3 746 34 3 089 22 Nh a N nm no A co a on Fields in the summary section are as follows Field Description Merchant Number The merchant s identifying number with Paymentech Outlet ID The 6 digit outlet ID that uniquely identifies the merchant outlet Merchant Name The name of the merchant Credit Count The number of card numbers with a credit transaction processed in the defined time period Credit Amount The sum of the credit transaction amounts processed in the defined time period Debit Count Match The number of card numbers with a credit transaction and corresponding debit transaction s within the prior 60 days in which the credit amount is less than or equal to the debit amount in the defined time period Debit Count No Match The number of card numbers with a credit transaction and no corresponding debit transaction s or corresponding debit transaction s within the prior 60 days in which the credit amount is greater than the debit amount in the defined time period Score The numeric score derived for each merchant location The score is calculated as follows Debit Amount Credit Amount 5 10 Debit Count Match Credit Count 5 10 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Detail Section For Period 5 1 02 5 31 02 000000 SAMPLE MERCHANT 01 0000000000 MERCHAN
60. A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the chargeback See Chargeback Reason Codes page 156 for more information Amount The dollar amount of the chargeback Negative amounts appear in red with parentheses Recon olution Manual V4 0 45 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 46 Field Description Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferences page 83 The last row displays a grand total for the selected date range and merchant location and equals the Reversals dollar amount in the Exceptions Summary Report page 39 Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Helpful Hint Detail on dispositioned chargebacks typically appears 1 3 days prior to the funding impact For example a dispositioned chargeback record appearing on Tuesday will have a funding impact on Wednesday This schedule holds true until a dispositioned chargeback record appears on a Saturday The funding impact will be on the following Tuesday Related Topics Dispositions page 35 Pending Chargebacks page 41 Repres
61. A retrieval request that is still outstanding 15 days after the original retrieval request date Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Term Export Description A function in a computer software program that creates a specially formatted data file that another program can use Fulfilled Retrieval A retrieval request to which the merchant or the merchant s agent has responded with a copy of the original sales transaction document Hierarchy A grouping or pre defined group of merchants for purposes of reporting Merchant An individual or institution that provides goods and or services A credit or debit card transaction involves a cardholder making a purchase from a merchant Non Qualified Transaction A transaction that has not met all the requirements for the best interchange rate and was downgraded to a higher interchange rate Non Settled Deposits The portion of a deposit submitted to Paymentech for processing that is paid to the merchant by another company such as American Express or Discover Outstanding Retrieval A retrieval request that has yet to be fulfilled and has an original retrieval request date less than 15 days from the current date Pending Chargeback A chargeback case in arbitration that Paymentech has marked with a status of pending This status means that the chargeback amount is suspended until the
62. AL Paymentech Product Documentation CONFIDENTIAL Screen Description Open Cases Messages Queues Case Queue Selector De Name Total Due Date 00123 00325 00325 00325 Al Outstanding Chargebacks Outstanding Visa CB Outstanding MC CB Aa Outstanding Retrevals 156 31001 98M1 30 1271201 89 117 1201 S Work Tracker Case 123450789012 123458780013 123456789016 1273458780017 123456780018 Previous 4 p Next Queue Worklist for All Outstanding Chargebacks Due Date Case Number 1071101 10711401 1071101 10 1101 1071101 1071101 1071101 12345678001294567800 12345678001224567800 123456789012234567800 12345678901234567890 12345078901234507890 1234607890 1234607890 12346078901234667890 Cardholder 1224567800 1234867890 12345 1224567800 1234567890 17345 1224567890 1234567890 12345 1234567890 1234567890 12345 1234567890 1234667890 12345 1234667890 1234667890 12346 1234667890 1234667890 17346 gt Merchant 1234667800 12346678 1234567890 12346678 1234567890 12346678 1234567890 12345678 1234667890 12346078 1234607890 123466078 1234667890 17346678 123456780014 99 39 9 123560789015 99 99 pr 9 RC Amount in Dispute RC 9 990 999 99 USO 0 990 009 99 USD 9 999 999 99 USD 9 999 999 99 USD 9 999 999 99 USD 9 999 999 99 USO 9 999 999 99 USO Show Chargebads v Action Accept Chargeback Dispute Chargeback Acce
63. Always displays System Case Number The case number of the retrieval or chargeback Previous q gt Next This icon can be used to view additional Chargeback and Previous Next Retrieval messages Each area can display up to 20 cases at a time for viewing If more than 20 cases exist click 4 to view the previous 20 cases Click gt to view the next 20 cases Message Detail This area displays the detail to a selected message The title of the type of message you selected will appear in the upper left hand corner of the lower section of the Message screen Date The date the message was created User ID Always displays System Case Number The case number of the retrieval or chargeback Status Code The status code of the current record Description The chargeback or retrieval description of the status code Comments The comments section will allow you to view the notes specific to the case The notes will be from Paymentech and will explain what action you need to take if necessary Delete Message Delete Message The Delete Message button allows you to delete all the messages related to this case Work Case Work Case The Work Case button provides you with the ability to select actions to work the case Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Search Function The Re pond module includes functionali
64. CONFIDENTIAL April 2003 chargeback record no longer appears in the Work Tracker list but may be found using the search functionality In Process Accept Status of a chargeback record that has been worked by the user in the form of accepting the chargeback and it is currently being reviewed for accuracy and completeness The chargeback record no longer appears in the Work Tracker list but may be found using the search functionality Reversal request has been approved Your account will be adjusted Acknowledgement comment that merchant s rebuttal for a chargeback has been accepted and the case is being reversed The merchant s account is adjusted accordingly Reversal request has been denied Alert message that merchant s rebuttal for a chargeback has been denied and the case remains as a chargeback Error authenticating merchant Contact Re ource Online Help Desk for assistance This message is received if there is a problem with the merchant s setup for Re pond or a problem connecting to the Re pond module Call 1 800 254 9556 for assistance Search results table is empty There are no records matching the criteria you entered using the search functionality Warning your session will be closed in X seconds due to inactivity Click OK to continue This message is displayed when the Re pond module is about to time out Simply click OK to continue The Re pond module has an automatic time out after 15 minutes of
65. CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Summary Section Bankcard Interchange Analysis For Period 5 1 02 5 31 02 000000 SAMPLE COMPANY CHAIN 000000000 CHAIN Merchants with Lowest Interchange Score Merchant No gooononoor oomoo OOOO essssssean coocooocere oomoo pesaaasesas Outlet Merchant ID Name SAMPLE MERCHANT 471 SAMPLE MERCHANT 2 SAMPLE MERCHANT G SAMPLE MERCHANT 04 SAMPLE MERCHANT 5 SAMPLE MERCHANT 5 SAMPLE MERCHANT 407 SAMPLE MERCHANT 08 SAMPLE MERCHANT 08 SAMPLE MERCHANT 10 Trans Bankcard Average Count Sales Bankcard Ticket 556 48 671 38 87 54 748 73 231 76 97 90 897 208 570 65 232 52 84A 90 929 96 107 74 67 793 20 104 14 552 65 718 78 119 06 1060 60 647 72 57 21 829 105 457 71 127 21 1340 182 171 08 135 95 597 51 946 15 102 46 955 138 49 119 63 Fields in the summary section are as follows Field Description Merchant No The merchant s identifying number with Paymentech Outlet ID The 6 digit ID that uniquely identifies the merchant outlet Merchant Name The name of the merchant Trans Count The number of bankcard transactions Visa and MasterCard for the defined time period Bankcard Sales The dollar amount of the bankcard transactions for the defined time period Average Bankcard Ticket The average dollar amount of the bankcard transaction for that merchant location for the defi
66. Case Information a IE ma Action Code Case Number Merchant Cardholder Output Package OUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Chargeback Reason Code 99 MailPhone Order Transaction on Expired or Hever Issued Account Humber Merchant Name Category Code Company XYZ 541 Chargeback Amourt Due Date Request Date Processing Date Transaction Date 123 456 789 00 USD 12 3102 12 3102 12 3192 12 3102 Transaction Amount Chargeback Cycle Transaction Locator 123 456 789 00 USD incoming Pre Compliance Foreign Amount Reference Airline Ticket zl Once you double click on the document you want to view a new window will open with an image viewer Be sure to click Yes to download the viewer that allows you to display a print image of the document Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Screen Description m i0110107745591 25 tif BANK P O Box 1000 Somwhere NY 10025 Joe Sample 123 Maple Lane Little America MN 45678 sd Dear Mr Sample response to your amount of 5 596 account number 1 e ot rebi your account bout the transaction dated 02 NOV O1 in the Thank you for os Customer Service Center This letter ts in 2 9 3214 6578 In order for us to continue our investigation for 5596 35 please complete sign and promptly return this letter letter within 10 days of receipt 5
67. Cycle Transaction Looator 123 456 789 00 USD Incoming Pre Compliance Foreign Amount Reference Airline Ticket 123 456 789 00 USD 12345678901234567890123456789012345 z User Notes Actons Date Time Stamp User ID zi Previous q p Next Screen ID QUENEW WKL Merchant No 1234507890 L The following table describes the fields and icons in the Chargeback Information area Description Open Cases This area displays the case numbers for the cases you currently have open at one time Up to five cases can be reviewed at one time 122 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Release This icon is used when you do not want to work the open case By clicking this icon you will be returned to the Queues Tab and the case will close Action Code Reflects current status of the chargeback record Values include Outstanding User has taken no action on the case and it is still prior to the due date Expired User has not taken any action and it is now past the due date for responding In Process By User User has responded to the case and the case is currently being reviewed for completeness and resolution The user cannot make any changes to the case Worked By User User has worked the case and the record appears in the Work Tracker queue The case has not yet been reviewed and the user is still able to make changes
68. D s This report can be exported to Excel or downloaded to a comma delimited file Home CHAIN ID Merchant Name Reports Input for Dec 04 2001 Results Merchant Hi hy Struct R rt 080000 ee ee Records per page fio Go to page fi 7 of 31 Help Log Out Chain Outlet Outlet Outlet Outlet Outlet Outlet Outlet Outlet Outlet HIERARCHY LEVEL HIERARCHY MERCH HO 900000000 0000000001 0000000002 0000000003 0000000004 0000000005 0000000006 0000000007 0000000008 0000000009 MERCHANT HAME Merchant Chain Name Merchant Store 1 Merchant Store 2 Merchant Store 3 Merchant Store 4 Merchant Store 5 Merchant Store 6 Merchant Store 7 Merchant Store 8 Merchant Store 9 PROVIDER OUTLET ID PROVIDER OUTLET ID OF PARENT 080000 None 000011 080000 000022 080000 000033 080000 000044 080000 000055 080000 000066 080000 000077 080000 000088 080000 000099 080000 m ERA Report Run 12 5 2001 20 07 24 GMT 62 The following table describes the fields displayed in the Hierarchy Structure report Field Description Hierarchy Level Identifies the level of the hierarchy for the record For example Agent Corporate Chain and Outlet Hierarchy Merch No This is the identifying number with Paymentech for a particular hierarchy level or merchant outlet Merchant Name The name of that particular hierarchy level or merchant outlet Provider Outlet ID The 6
69. D AMT C 52101000212 101033172 10 30 2002 10 30 2002 0000000000 1 685 52 16 30 00 1 498 53 186 99 C 52101000221 101033181 10 30 2002 10 30 2002 0000000000 1 243 66 22 0 00 882 10 361 56 C 51101000298 101033258 10 30 2002 10 30 2002 0000000000 1 692 98 22 0 00 1 058 90 633 98 C 51101000401 101033360 10 30 2002 10 30 2002 0000000000 4 231 19 39 30 00 2 448 95 1 784 24 C 51101000408 101033367 10 30 2002 10 30 2002 0000000000 3 397 27 25 30 00 1 690 61 1 706 66 C 51101000409 101033368 10 30 2002 10 30 2002 0000000000 5 358 15 50 30 00 2 917 80 2 440 35 C 51101000411 101033370 10 30 2002 10 30 2002 0000000000 1 723 59 16 0 00 579 61 1 143 98 51101000280 101033250 10 30 2002 10 30 2002 0000000000 1 928 60 16 0 00 1 651 59 277 04 C 51101000190 101033150 10 30 2002 10 30 2002 0000000000 3 178 89 19 0 00 1 604 75 1 574 14 C 51101000382 101033341 10 30 2002 10 30 2002 0000000000 2 291 64 38 30 00 1 629 19 662 45 TOTAL 786 957 04 7 462 0 00 550 335 31 236 621 73 Report Run 1 0 31 2002 16 30 33 GI Each row represents one submitted batch The column headings are described below eiq DIE ojjlo Batch No Batch reference number assigned by the terminal at the merchant outlet location Batch ID A unique number assigned by Paymentech to identify and track that particular batch Proc Date The date the deposit was processed by Paymentech Batch Date Date the batch was settled by the merchant Merchan
70. HECK IN DATE Hotels must supply a valid check in date There are two main reasons why this error occurs 1 Date was not sent in settlement record 2 Date was older then check out date 164 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL eoo DD7 Description MISSING INVALID PURCHASING IDENTIFIER NOT 3 OR 4 Detail Car Rental merchants must supply a 3 in the Purchase Id format field showing that they supplied the Rental Agreement Number Hotel merchants must supply a 4 in the Purchase Id format field showing that they supplied the Hotel Folio number This is only true if they are not trying to qualify for the Retail rate DD8 MISSING INVALID RENTAL AGREEMENT NUMBER This billback is generated for a Car Rental merchant that did not supply a Rental agreement number DD9 MISSING INVALID RENTER NAME This billback is generated for a Car Rental merchant that did not supply a Renter s Name DDA MISSING INVALID RENTAL RETURN CITY This billback is generated for a Car Rental merchant that did not supply a Return City DDB MISSING INVALID RENTAL RETURN DATE This billback is generated for a Car Rental merchant that did not supply a Return Date DDC MISSING INVALID RETURN LOCATION ID This billback is generated for a Car Rental merchant that did not supply a valid Return location ID DDD MISSING
71. INVALID ARRIVAL DATE TIME The arrival date or time was missing or in the wrong sequence mmddyy hh mm DDF MISSING INVALID PROPERTY PHONE NUMBER MC The TIPS Program requires the property phone number DDH MISSING INVALID DEPARTURE DATE TIME The departure date or time was incorrect DST DEST CITY AIRPORT CODE DOES NOT QUALIFY This error is for the Airline Industry only and is caused by not sending in the correct data EES INCORRECT MAIL PHONE INDICATOR IS NOT 1 OR 3 The MO TO indicator must be a 1 for CNP Direct Marketing Single transaction and 3 for CNP Direct Marketing Installment payment EE4 MISSING INVALID CUSTOMER SERVICE PHONE NUMBER All Card Not Present Direct Marketing merchants must supply a customer service phone number This can be accomplished in one of three ways 1 Merchant sends it in with the settlement record 2 Phone number is on the DBA City field on Paymentech s system Mainframe 3 Phone number is setup on point of sale product or other host systems April 2003 Recon olution Manual V4 0 165 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 166 Code Description Detail EES MISSING INVALID POS Visa requires all transactions to have TERMINAL CAPABILITY a POS Terminal Capability The values can only be 0 through 5 and 9 EE6 MISSING INVALID All Card Not Present Direct
72. MISSING INVALID AUTHORIZATION CURRENCY CODE Detail The authorization currency code was either missing or not one of the valid currency codes QQE AUTH DATE NOT WITHIN ONE DAY OF SALE DATE A transaction must be settled within one day of the sale QQF TRANSACTION CLEARED AT ISSUER CHIP Merchant accepted a Visa Chip Card and this is how it cleared This is not an error but rather a descriptive billback RES RESTRICTED TICKET INDICATOR DOES NOT QUALIFY This error is for the Airline Industry only and is caused by not sending in the correct data SAA TRANSACTION CLEARED AS ELECTRONIC COMMERCE BASIC Transaction cleared at the new CPS Electronic Commerce Basic interchange program SAB TRANSACTION CLEARED AS ELECTRONIC COMMERCE PREFERRED Transaction cleared at the new CPS Electronic Commerce preferred interchange program and included 3 D secure authentication STP STOP OVER CODE DOES NOT QUALIFY This error is for the Airline Industry only and is caused by not sending in the correct data SVC SERVICE CLASS DOES NOT QUALIFY This error is for the Airline Industry only and is caused by not sending in the correct data TTI TRANSACTION CLEARED AS SIGNATURE CARD ELECTRONIC Merchant accepted a Signature Card this is how it cleared This is not an error but rather a descriptive billback TT2 TRANSACTION CLEARED AS SIGNATURE CARD STANDARD Mercha
73. ODOPOIONODADODODODODADUDUDANON ONDA EET ET ETAT A TT Ea Transaction Amourt Merohart Due Date Merchant Request Date Transaction Date 123 456 789 00 USD 12 3102 12 3102 1213102 Foreign Amount Reference N Transaction Locator 123 456 789 00 USD 123456789012345678901234567890 Request Status Request Type Airline Ticket 03 Second Request CHARGEBACK z pe Acton Notes Actions Unable to tufll x Required Checklist Items Completed gt Enter Notes i Upload Images xi Screen ID QUENEW WKL Merchant No 1234507890 L Retrieval Response To fulfill a retrieval select the retrieval response option under Actions This action requires the user to add a text comment up to 1000 characters including spaces and or attach an image of a scanned document 132 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Messages Queues Cases Ree 68123456780 Be CB123452089 D Case Files Retrieval Information Release ri Section Case Information m aj amp BD Merchant Supplied Action Code Case Number Merchant Cardholder Output Package TVOUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Reason Code 99 MailPhone Order Transaction on Expired or Hever Issued Account Humber longest code Merchant Name VALEUR EL TERE AETEGADTRATAE ANAT AE ANAT EEL ETAT ARNG ANA PONAR OD EEN ONUN OH ON Transaction Amourt Merchant Due Date Merchant Request Dat
74. POPODUDADON ORON ON ON ONON MN MAON Transaction Amourt Merohart Due Date Merchant Request Date Transaction Date 123 456 789 00 USD 12 3102 12 3102 1213102 Foreign Amount Reference N Transaction Locator 123 456 789 00 USD 123456789012345678901234567890 Request Status Request Type Arline Ticket 03 Second Request CHARGEBACK f UserNotes eee Notes Actons Date Time Stamp Userto waww 12 45 34 userlD a wawao 12 46 45 userlO wawo 12 5402 userlO Section 7 Case Information a The latest merchant response wil be displayed as default User notes appear here Case 123456789 User ID useriD Date 126101 Time Stamp 00 00 00 PM Screen ID QUENEW WKL Merchant No 1234507890 L Actions Tab The user may select an action of Unable to fulfill or Retrieval Response from the Actions tab Messages Queues Open Cases CB 1234507890 BR CB123452989 P Case Files Retrieval Information Section O 1 amp Merchant Supplied a Action Code Case Number Cardholder amp DB Output Package TOUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Reason Code 99 MailPhone Order Transaction on Expired or Never Issued Account Humber longest code Merchant Name HALEE ELATED EETEAT AAD EUR TERNAL EEA OA AO ON OPOP OOAD ADADODODODODON ONON ONON OA AN MeO Transaction Amourt Merchart Due Date Merchant Request Date Transaction Date 123 456 789 00 USD 12 31 02 12 3102 12 3102 Foreign A
75. PURCHASING IDENTIFIER NOT Marketing merchants must supply a 1 in the Purchase Id format field showing that they supplied the order number GG TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP DATA RATE US and did not supply one or all of the PURCH following fields to qualify at Data Rate Il 1 Customer Code 2 Tax Amount 3 Merchant Type 4 Merchant Tax ID GG2 TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP DATA RATE II US and did not supply the Line Item PURCH Detail to qualify at Data Rate Ill GG3 TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP DATA RATE III US and this is the best rate possible at PURCH which to clear This is not an error but rather a descriptive billback GG4 TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP DATA RATE II INTL and did not supply the Line Item PURCH Detail to qualify at Data Rate Ill GG5 TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP LRG TKT INTL PURCH and this is the best rate possible at which to clear This is not an error but rather a descriptive billback GG6 TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP LRG TKT US PURCH and this is the best rate possible at which to clear This is not an error but rather a descriptive billback GG7 TRANSACTION CLEARED AS Merchant accepted a Purchase card CORP PURCH INTL PURCH and this is the best rate possible at which to clear This is not an error but
76. RAN ID FROM AUTHORIZATION At time of authorization Visa returns a Tran Id This error is caused by one of four reasons 1 Visa didn t return the Tran Id because the transaction was Key Entered and no AVS was supplied 2 Visa didn t return the Tran Id because the transaction was a Retail Key Entered and AVS ZIP Code was supplied and the ZIP Code AVS did not a match 3 The Tran Id was not sent at time of settlement 4 There was a matching Issue where the authorization data was not match up to the settlement data April 2003 Recon olution Manual V4 0 161 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 162 XoYe AA8 amp Description MISSING INVALID BANKNET DATA FROM AUTHORIZATION Detail At time of authorization MC returns banknet data This error is caused by one of the following reasons 1 This was an off line forced transaction 2 The authorization information was not sent at time of settlement Banknet data Banknet reference Number Response Code Auth Code 3 Transaction was not authorized AA MISSING INVALID ACI FROM AUTHORIZATION At time of authorization Visa returns an ACI The ACI represents how VISA saw the transaction There could be one or more reasons for this error and an investigation needs to occur AAA TRANSACTION DOWNGRADED FOR NO AVS PREFERRED FLAG You will receive this billback code for key entered transactions and the mercha
77. Rate Ill HHC TRANSACTION CLEARED AS CORP INT L BUSINESS Merchant accepted an Int l Corporate Business MasterCard This is not an error but rather a descriptive billback April 2003 Recon olution Manual V4 0 167 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 168 Code Description Detail 110 TRANS CLEARED AS Merchant is a gas station or store with AUTOMATED FUEL DISPENSER a gas station and this is the best rate possible at which to clear This is not an error but rather a descriptive billback for Visa transactions 111 TRANSACTION CLEARED AS Transaction cleared at the new CPS ACCT FUNDING CPS Account Funding rate established for Brokerage accounts Escrow accounts and stored value products such as the Visa Buxx card for transactions that originated over the internet IIO TRANS CLEARED AS The merchant fell into one of the CONVENIENCE PURCH OR following MCC categories and was AFD eligible for the convenience purchase rate This is not an error but rather a descriptive billback 5814 Fast Food Restaurants 5499 Miscellaneous Food Stores Convenience Stores Markets Specialty Stores and Vending Machines 5541 Service Stations 5542 Fuel Dispenser Automated 7832 Motion Picture Theaters 1 TRANSACTION CLEARED AS Merchant accepted a Fleet card CORP DATA RATE I US FLEET and did not supply one or all of the following fields to qualify at D
78. S Transaction 03 ORTR Outstanding Retrieval O4 FRTR Fulfilled Retrieval 05 ERTR Expired Retrieval 06 DISP Dispositioned Chargeback 07 REVR Reversed Chargeback 08 REPR Represented Chargeback 09 PCBR Pending Chargeback 10 DRVR Denied Reversed Chargeback Merchant The merchant s identifying number with Paymentech Date The date the authorization transaction retrieval or chargeback occurred April 2003 Recon olution Manual V4 0 31 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Amount The dollar amount of the transaction Auth CD The authorization code issued by the card issuing institution for the transaction SRC Code indicating the source of the authorization See the Authorization Source Codes page 155 for more information Key Mag The letter K indicates the transaction was hand keyed into the POS device The letter M indicates the magnetic stripe was read when the card was swiped through the POS device Tr Type The kind of transaction DR for Debit or CR for Credit Batch No Batch reference number assigned by the terminal at the merchant location Case The control number assigned to the retrieval or chargeback for tracking purposes Reject Ind The letter Y indicates this is a rejected transaction Reason The reason code and description for the retrieval or chargeback See Chargeback Reason Codes page 156 or Retri
79. SCHON ginora A Recto A E T E E RERNE EE 110 Detail Section disisen iniri EEEE E A 111 Printing and Saving the Report ssssssesssesissisresresresiesesressenresresrenesses 112 Exporting to Excel insnissenoenecisecnie e 112 Helpful Pints inesi dasniesdessstescacususen cendeetascvivssecoscncebues cotebsnstonersusdovons 112 Exception Item ReSpond sa seticsdccvcssds soscissosnsvascvsvasascnotvsnsvnsohsvevesuscbsonsvesestienacasuasnasvonnssstanns 113 DeSeriptlOnicwirceini atin maniac elaine abide ee EAE 113 Technical SUpport asiriar e eaS EAr a EEEE EREE 113 Dy Stem Requirements neesi iaee ees Ee i EEE E Ea Tia 113 Getting Started es isocecese sisecss dgueisveseucssoberbuadesesshdhsuotavestucs e S EE ESAT ES 114 DIETO E EE E E E EE E E E NEE EA 116 Queue Selector Listrinenn o aao E E EEE 116 Work Tracker Listacicssceecssssistutscscstetecsav cteessiycetesseaeatenecssv ANE 117 Queue Wok list cee ccccccecssscecscecsssseessecesseecssecssseeessecsseeessecessesenseees 118 CAS OB A E vicededntiha Veen Socubiualt E T E EEA 120 Case Filesi eado eni ade o daei ieai 120 Chargeback Information s ssesssesssssssssessestesesserisressesresrsnteresrenrenesrenre 122 Responding to Chargebacks s ss ssesssssssssissesresresrssreresrestenrsnenresresees 124 Retrieval Information nesnnienenneeriiainiin nni 128 Responding to Retrievalss sssisriiisti eiieeii 130 End of Day Update sivsictosccssssondecdastszescesssscscucusiesendvedastoteadhsnbeonss
80. Settlement Summary Report that displays merchant outlet data on the screen click Search button A new Search window opens on the left side of the screen Highlight the data fields in the report that you wish to download You can select as many or as few fields as you like Move the cursor to a data element of the field you wish to download Notice the cursor turns into a hand and Searchable mouse over appears Click once and the field name is placed under Report Field in the Search window Click on the desired data elements It is recommended that the following fields be highlighted Hierarchy Number and Hierarchy Name As of Date Merchant Number and Merchant Name Deposits Chargebacks DCN s Settlement Fees Financial Adjustments Trailing Chargebacks Net Deposit Amount Click Search Now in the Search window Data records are returned in the Search window Scroll to the bottom of the data records to see Download Search Results as Comma Delimited Data Click Go New File Download window opens Select Save this file to Disk then click OK Entered desired filename and click Save File will automatically save as a Comma Separated Values csv file Close the Search Window Open the downloaded file This file will automatically open in Excel It may be necessary to reformat columns as desired 10 Sort and sub total where desired NOTE For reports that contain merchant numbers with significant leading 0 s it will be nec
81. T 0000000000000001 Trans Trans Batch Process Amount Type Date Batch Date Date CR 05 04 02 83602813 05 04 02 05 05 02 108 00 108 00 0000000000000002 Trans Trans Batch Process Amount Type Date Batch Date Date CR 05 30 02 86132820 05 30 02 05 31 02 49 68 DR 05 26 02 85780769 05 26 02 05 27 02 103 68 54 00 0000000000000003 Trans Trans Batch Process Amount Type Date Date Date CR 05 19 02 05 19 02 05 20 02 142 56 DR 05 11 02 05 11 02 0512 02 142 56 Notice that credit transactions without the appropriate corresponding debit transactions are flagged so you can easily identify them These records are flagged with an arrow with the credit amount displayed in red Data records in the detail section are presented by card number Fields in the detail section are as follows Field Description Trans Type The type of transaction CR for Credit or DR for Debit Trans Date The date the transaction occurred Batch The batch reference number assigned by the terminal at the merchant location Batch Date The date the batch was settled by the merchant Process Date The date the deposit was processed by Paymentech Trans Ref A number assigned to the transaction when captured by the terminal Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale The field accommodates up to 30 bytes of alpha numeric data This field wil
82. The account number for the merchant s demand deposit account checking account The dollar amount of the adjustment is assessed to this account number Amount The dollar amount of the financial adjustment assessed to the merchant Total The last row of the report displays a grand total that matches the Financial Adjustments dollar amount in the Exceptions Summary Report page 39 Recon olution Manual V4 0 57 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Settlement Summary REPORT CATEGORY Funding The Settlement Summary is a daily report that provides summary funding information by merchant outlet with sub totals at the hierarchy level Since this summary displays funding data it should be used to reconcile to the merchant s bank account On 11 2 01 Corporate O00000 O00000 Name of Corporate Chain o00000 O00000 Name of Chain As Outlet Merchant Merchant Name Deposits Chargebacks DCH s Settlement Financial Trailing Het Deposit Amt of ID Humber Fees Adj Charge Date backs 11 201 OOO000 OOOOOOOOOO Merchant Location 1 1 326 51 0 00 0 00 714 13 0 00 0 00 612 38 14 201 OOD000 OODOOOOOOO Merchant Location 2 8 156 41 0 00 0 00 2 082 37 0 00 0 00 1 074 04 11201 OO0000 OOOOOOOOODO Merchant Location 3 2 703 85 0 00 0 00 1 393 46 0 00 0 00 1 310 39 14 21 OO0000 OOOOOOOOOO Merchant Location 4 580 29 0 00 0 00 325 42 0 00 0 00 254 87 112201 000000 OOODO000
83. Ticket Not applicable Responding to Retrievals The area located at the bottom section of the Cases Screen allows you to respond to retrievals The two tabs in this section are User Notes and Actions You may either choose to fulfill the retrieval request or to not fulfill the retrieval request If you fulfill the request you must submit the case with comments and documentation If you choose not to fulfill the request no comments or images need to be included User Notes Tab All notes which are submitted through the Actions tab are stored in the User Notes tab in the lower section of the Cases screen for viewing The most recent note will be displayed as the default Clicking on the green arrow icon will display the note information The user notes will also display the date time and user id By clicking on the arrow in the Date column you can reverse the note order Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Messages Queues Cases Open Cases SECHE BR CB123452089 D Case Files Retrieval Information Release amp E D Merchant Supplied Action Code Case Number Merchant Cardholder HD Output Package VOUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Reason Code 99 MailPhone Order Transaction on Expired or Never Issued Account Humber longest code Merchant Name ATUL EEE TEAL ALAN TE EAA AEE ENA ON OOOO OO OOPO
84. ain or merchant outlet level and are available for viewing 4 5 days after the merchant s cycle period For example if a merchant cycles monthly on the last calendar of the month the statement is typically available for viewing on the forth or fifth day of the following month Statement type chain recap or merchant outlet and frequency monthly weekly daily or some custom defined schedule are determined when the merchant is initially set up for processing on the Paymentech system To view a statement the following is required e The user has selected a chain or merchant outlet level on the Reports Tab e The user has selected a valid date on the calendar displayed on the Inputs Tab If a statement is available for viewing for a particular chain or outlet the appropriate day will appear in bold on the calendar in the Inputs Tab For example if a merchant cycles monthly on the last calendar of the month the day that corresponds to the merchant s ending statement period will be bolded Simply click on the day that is bolded and the online statement will display Home Reports Input Help Log Out MERCHANT NAME OUTLET 0000000000 Print Images 000000 Online Statements 4 December 2001 SM TW TF 5 1w 234567 8W 9101112131415 W 16 17 18 19 20 21 22 W 23 24 25 26 27 28 29 W 30 31 wW Dec 2001 z co Helpful Hints If your Recon olution logon provides you with access to a hierarchy level above a chain be
85. ansaction processing services broken down by merchant number and by fee type CATEGORY Funding DCN Analysis Displays dollar amounts and items counts of rejected transactions by merchant with corresponding percentages DCN Report A list of rejected transactions adjustments made to a batch deposit by Paymentech Financial Adjustments A listing of adjustments that have a financial impact on the merchant s funded amount Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Settlement Summary Daily summary funding data broken down by merchant number with subtotals at hierarchy levels CATEGORY Merchant Information Hierarchy Structure A listing of the merchant s hierarchy levels with corresponding number name and provider outlet IDs Location Report Provides the ability to search for information on a specific merchant location CATEGORY Qualification Data Non Qualified Transactions Transactions that did not meet all requirements for the best interchange rate and were downgraded Qualification Summary A summary of qualified and non qualified transactions by qualification level Qualified Transactions Transactions that meet all requirements for the best interchange rate CATEGORY Retrievals Expired Retrievals Retrieval requests still outstanding 15 days after the original retrieval request date Fulfilled Retrievals
86. ant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Orig Ref No A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the chargeback See Chargeback Reason Codes page 156 for more information Amount The dollar amount of the chargeback Negative amounts appear in red with parentheses April 2003 Recon olution Manual V4 0 41 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 42 Field Description Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferences page 83 The last row displays a grand total that equals the Pending Chargebacks dollar amount in the Exceptions Summary Report page 39 Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Related Topics Representments page 43 Dispositions page 35 Reversals page 45 Denied Reversals page 33 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Representments Report REPORT CATEGORY Chargebacks The Representments report lists each chargeback that Pa
87. ap velp faq glossary Home Log Out Administration Add User Add Users Change Password Please complete the following items for this User Show Users Organization MERCHANT NAME User Name Password fexxxxx Reports Default Custom Access Level MERCHANT NAME Submit Reset e Click Add Users to create additional user setups for Re Source Online Recon olution e Each additional user setup has the same hierarchy access level as the Re ource Online Recon olution Admin logon e The additional user setups can have access to all the reports the admin logon has access to or any combination of reports You have the option to grant access at a report level e The organization name will automatically display and reflects the organization name assigned by Paymentech for your Re ource Online Recon olution logon e Enter the desired user name up to 10 alphanumeric characters e The password will be automatically populated with a randomly generated 6 digit number This password can be reset if necessary e Write down the organization name user name and password and click Submit April 2003 Recon olution Manual V4 0 93 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Pa mentech About Us Solutions Partners What s New My Paymentech eeeneeeee the payment sclubens compary sitemap faq glossary help Log Out Administration Reporting Users in MERCHANT NAME Add User
88. ase RC Action Amount in Dispute 00123 Aa Outstanding Chargedacks 150 JID a g 123450789012 Accept Chargeback 9 999 999 99 USD a 00325 Outstanding Usa CB one a 123456780013 Dispute Chargeback 9 999 999 99 USD 00325 Outstanding MC CB 3 1271201 122456780014 Accept Chargeback 9 909 090 90 USO 00325 Aa Outstanding Retrievals so 117 1201 123460780015 Dispute Chargeback 9 999 999 99 USO 123458780018 Focept Chargeback 9 999 999 99 USD 123456780017 Dispute Chargeback 9 900 000 99 USD 4 x 123456780018 Accept Chargeback 9 909 099 99 USO gt Previous 4 gt Next Previous 4 gt Next a Screen ID QUENEW WKL Merchant No 1234507990 L The following table describes the fields and icons of the Work Tracker list section in the Queues Screen April 2003 Recon olution Manual V4 0 117 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Work Tracker This area allows you to view worked cases that were responded to for the current calendar day Drop Down Menu The drop down menu allows you to filter by case type The available case types are Chargeback or Retrieval worked cases Today s Date Always displays the current calendar date o gt This icon is used to view additional information pertaining to the Green Arrow particular case Case The case number of the retrieval or chargeback RC The reason code for the retrieval or chargeback Action This disp
89. ase number 12345678 in the Disposition Report enter 12345678 in the case number filter box on the Input Tab If you want to display all chargeback records in the Disposition Report that start with a case number of 12xxxxxxxx in the Disposition Report then you would enter 12 in the case number filter box on the Input Tab Some fields have a limited number of values from which to filter and these have already been pre populated in the filter box on the Input Tab For example the Paid By field values are either Paymentech or Others The options appearing in the Paid By filter box include Al to view all records regardless of who funded them Paymentech to display only those records funded by Paymentech or Others to display only those records funded by other parties For the custom data field the wild card character may be used if you only have a portion of the custom data element For example if you want to display a record that starts with TV52 for the custom data value then you would enter IV52 in the custom data filed on the Input Tab MERCHANT NAME CHAIN 000000000 Disposition Report 524369 Select correct date range Business Id From a romidd yyyy to EB mmvaaryyyy Optional filter criteria From Trans Date To Trans Date C _ Card Number Reason I Lower Amount Upper Amount Custom Data I Note may be
90. ata Rate Il 1 Customer Code 2 Tax Amount 3 Merchant Type 4 Merchant Tax ID 112 TRANSACTION CLEARED AS Merchant accepted a Fleet card CORP DATA RATE II INTL FLEET and did not supply the Line Item Detail to qualify at Data Rate Ill I3 TRANSACTION CLEARED AS Merchant accepted a Fleet card CORP DATA RATE II and did not supply the Line Item FUEL US FLT Detail to qualify at Data Rate Ill I5 TRANSACTION CLEARED AS Merchant accepted a Fleet card CORP LRG TKT INTL FLEET and this is the best rate possible at which to clear This is not an error but rather a descriptive billback 16 TRANSACTION CLEARED AS Merchant accepted a Fleet card CORP LRG TKT US FLEET and this is the best rate possible at which to clear This is not an error but rather a descriptive billback 117 TRANSACTION CLEARED AS Merchant accepted a Fleet card CORP LG TKT DR FUEL US FLT and did not supply one or all of the following fields to qualify at Data Rate Il 1 Customer Code 2 Tax Amount 3 Merchant Type 4 Merchant Tax ID Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Code 18 Description TRANSACTION CLEARED AS CORP PURCH INTL FLEET Detail Merchant accepted a Fleet card and this is the best rate possible at which to clear This is not an error but rather a descriptive billback 9 TRANSACTION CLEARED AS CORP FACE TO FACE FLEET Merchant accepted a Fleet card and thi
91. ate your organization pays more to process that transaction Problems in this area may indicate equipment failure or that additional training of your employees is needed To access the Bankcard Interchange report 1 Click on the Deci ionable Data report category 2 Click on the Bankcard Interchange report 3 On the Input Tab a calendar for the current month will appear Select the appropriate month for the data that you wish to view Ifa report is available for that month the word month will appear in bold at the bottom of the calendar Simply click on the word month and the report will display Bankcard Interchange Analysis 840054 4 May 2002 gt SM TW T F 5 1 2 E 56 7 8 910 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Month May 2002 Go The Bankcard Interchange report consists of two sections gt Summary Section o Displays the10 locations within your organization with the lowest percentage of bankcard transactions that are qualifying for the best interchange rate The lower the score the higher the number of non qualified transactions that particular location is processing o Displays rankings for all locations within your organization gt Detail Section o Simply click on the underlined merchant number in the summary section to view detailed information on how many transactions are not qualifying and why they are not qualifying Recon olution Manual V4 0 April 2003
92. ation Qualification Data Retrievals Statements About Us Solutions Partners What s New My Paymentech sitemap faq glossary help Preferences Log Out Welcome to Recon olution What s New Updated 8 27 02 We are in the process of re branding Re ource Online and will be ready to announce some changes in a few weeks Currently the name Re ource Online refers to our web based reconciliation reporting application Soon the Refource Online name will be used to refer to Paymentech s suite of web based products and the Refource Online reporting application that you are familiar with will be changing its name to Recon olution The way you access Recon olution will be similar to how you access Re ource Online today with one exception Once you enter your logon information you will click on Recon olution rather than Re ource Online Only the name will be different all the great functionality you are familiar with will still be there What s New Updated 7 16 02 We have added some new functionality to make Recon Solution work even harder for you User Preferences This new functionality provides you with the option and flexibility to customize how information is displayed in your Recon olution reports The functionality consists of two components e Filtering Allows you to display only those records that meet the criteria you specify April 2003 Recon olution Manual V4 0 83 CONFIDENTIAL Paym
93. batch total amount Card Association An institution that governs the rules and regulations of issuing credit cards and processing card transactions Card Issuing Institution The institution such as a bank that issues a credit card to a cardholder The contract terms between the cardholder and the card issuing institution vary Cardholder Person or institution that is responsible to the card issuing institution for a credit or debit card used to buy goods or services Recon olution Manual V4 0 151 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 152 Term Description Cardholder Number The unique identifying account number of a credit or debit card The card issuing institution defines this number when it issues a credit card to a cardholder Chargeback A notice originating from the cardholder via the card issuing institution to the processing institution that the cardholder disputes a credit or debit card transaction Paymentech has a series of chargeback statuses Representment Pending Chargeback Disposition and Reversal Custom Data A unique identifier captured with the transaction at the point of sale The custom data field can accommodate up to 30 bytes of alpha numeric data It is inputted by the merchant through the point of sale device An example of a custom data element might be an invoice number sales number or employee ID Custom Hierarchy Reporting gr
94. ber with Paymentech Outlet ID The 6 digit Provider Outlet ID used to identify the level of the merchant hierarchy in Re ource Online Name The merchant s DBA name City The city in which the merchant is located State The state in which the merchant is located Zip Code The zip code for the merchant location Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Log Out Merchant Name Merchant Location Report 822119 CHAIN ID for Dec 04 2001 HAME ADDRESS 1 ADDRESS 2 CITY STATE ZIP CODE PHONENO MERCHANT HO OUTLETID FAX HO Merchant Name 0001 1100 Paymentech Dr COLUMBUS OH 43068 0000 2140000000 0000000000 000000 2140000000 FAMS Excel Report Run 12 5 2001 21 02 26 GMT The following table describes the fields displayed in the Location report Field Description Name The merchant s DBA name Address 1 The merchant s street address Address 2 Additional street address information if necessary City The city of the merchant location State The state of the merchant location Zip Code The zip code of the merchant location Phone No The phone number of the merchant location Merchant No The merchant s identifying number with Paymentech Outlet ID The 6 digit Provider Outlet ID used to identify the level of the merchant hierarchy in Recon olution Fax No The fax number of the merchant location Helpf
95. bes the fields in the Deposit Correction Notice Report Field Description Processing Date The date the DCN was processed by Paymentech Merchant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Reason The reason the DCN was generated Amount The dollar amount of the DCN Negative amounts appear in red in parentheses The last row displays a grand total that equals the Deposit Correction Notices dollar amount in the Exceptions Summary Report page 39 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL DCN Analysis REPORT CATEGORY Funding The DCN Analysis report displays the percentage of the DCN dollar amounts and item counts to the submitted item counts and dollar amounts MERCHANT NAME CHAIN 600000001 DCN Analysis Report 800012 Select correct date range Business Id From E rom dd yyyy To 5 rim dd yyyy Optional filter criteria Lower DCN Count D Upper DCN Count S LowerDCNAmt si Upper DCN Amt sd Lower DCN Count UpperDCNCount sd Lower DCN Amt Ss UpperDCNAmt SC Click submit to complete your search Enter the date range and option filter criteria if desired you are looking for and click the Submit button at the bottom of the screen entech About Us Solutions Partners What s New My Pay
96. card number used in the transaction Orig Ref No A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the retrieval For a listing of Retrieval reason codes see page 159 Amount The dollar amount of the retrieval Negative amounts appear in red with parentheses Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferences page 83 The last row displays a summary total for the selected date range and merchant location Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Related Topics Fulfilled Retrievals page 74 Expired Retrievals page 72 April 2003 Recon olution Manual V4 0 77 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL REPORT CATEGORY Statements 78 Statements REPORT CATEGORY Statements Recon olution provides you with the convenience of viewing a print image of your statements online so that waiting for the hard copy to arrive in the mail is no longer necessary Statements are accessible only at a ch
97. card transactions were submitted to Paymentech Card types for which no deposits were submitted within the date range are omitted from the report Amount The sum of all transactions submitted for a particular card type Negative amounts appear in red with parentheses The last row displays a grand total that equals the Submitted Deposits dollar amount in the Recap Summary Report page 27 April 2003 Recon olution Manual V4 0 19 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 20 Card Type Summary by Merchant REPORT CATEGORY Batch and Transactions The Card Type Summary by Merchant provides a summary of submitted deposit totals by merchant number and by card type for the specified date range Totals include both settled and non settled card types including dollar amounts and transaction counts Home Reports Input Results Help Log Out dt aoe Name oo by Merchant by Card Type 822119 Records per page fio Go to page MERCH NO OUTLET ID MC MCH VISA VISA AMEX AMEX DISC DISC DC DC JCB JCB PL PL DEBIT DEBIT SY SV ADJ ADJ 0000000000 000000 315 63 4 122 24 3 0 00 o 0 00 o 000 oOo 0 00 o 0 00 o 0 00 00 00 0 0 00 o 0000000000 000000 231 63 5 666 63 4 406 68 3 70 05 1 000 Oo 0 00 030 00 0 00 00 00 oO 0 00 o 0000000000 000000 152 97 2 392 58 6 86 33 1 0 00 o 0 00 0 0 00 030 00 0 00 00 00 0 0 00 o 0000000000 000000 28 13 1 101 24 2 291 57
98. card type Card Type The item count of the particular private label card type Total The total dollar amounts of the reported private label card types Total The total item count of the reported private label card types Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Recap Summary REPORT CATEGORY Batch and Transactions The Recap Summary displays a complete breakdown of the total dollar amount paid to the merchant during the specified date range Results MerchantName Recap Summary Report CHAIN 00000000 for Nov 21 2001 Submitted Deposits 861 705 84 Non Settled Deposits 268 264 06 Paid Deposits 593 441 78 Exceptions 2 322 21 Settlement Fees 0 00 Adjustments 2 322 21 Total Paid Paid Deposits Adjustments 591 119 57 Download The following table describes the fields in the Recap Summary Field Description Submitted Deposits Total of all non settled deposits and paid deposits submitted by the selected merchant s and processed by Paymentech Non Settled Deposits Total of all transactions forwarded by Paymentech to the appropriate card company for payment Paid Deposits Total of all transactions paid to the selected merchant s by Paymentech Exceptions page 39 Current totals of all deposit correction notices financial adjustments and settled chargebacks for the selected merchant s This amount
99. cending Sort button The selected sort field is automatically populated in the 6 Order By box Once you have selected the primary sort field you may then select a secondary sort field by repeating the steps outlined above A tertiary sort field may also be specified if desired Reports Preferences Help Log Out User preferences Report fields update Note All reports do not allow the report fields to be updated Use this screen to update the report fields to be displayed on your reports 1 Report categories B Reports AUTHORIZATIONS DENIED REVERSAL REPORT BATCH amp TRANSACTION DISPOSITION REPORT CHARGEBACKS PENDING CHARGEBACK REPORT REPRESENTMENTS REPORT REVERSAL REPORT Once you have selected the report to be updated use the arrows below to move the fields over to the other listbox 3 Fields in report 4 Fields to display in report TRANS DATE ORIG REF NO REASON MERCHANT NAME CARDHOLDER NO CUSTOM DATA DISP DATE Use the arrows below to move the fields over to the other listbox that you wish to order by 5 Fields to order by MERCHANT NO ASC CARDHOLDER NO gt AMOUNT ASC DISP DATE 6 When you are finished setting your user preferences for the report click on the Finish button at the bottom of the screen Doing so will save your preferences and they will be applied to the appropriate report each time you access it April 2003 Recon olution Manual V4 0 87
100. con olution select either the Chargebacks or Retrievals report categories and click on the Re pond report A new window will open and the Worklist screen of the Re pond module appears What is the process flow for ReSpond The Re pond process works as follows Incoming retrieval and chargeback records are displayed in the Queue Worklist The user reviews the lists daily and takes the appropriate action by working each retrieval and chargeback record Once worked by the user the records move from the Queue Worklist to the Work Tracker where they remain until the end of day update occurs Once the end of day update occurs the records are reviewed for accuracy and completeness Three to four business days after the end of update process occurs acknowledgement and alert messages are returned to the user The user reviews the acknowledgement and alert records on a daily basis Acknowledgements require no further action Alerts require the user to take additional action to complete the cycle When is Re pond available Re pond is available 24 hours a day 7 days a week When does the end of day update run The end of day update occurs daily at 5pm ET Once a record is worked and the end of day update occurs the record no longer appears in the Queue Worklist or Work Tracker Is there some way to access or view the record Yes You can find these records by using the search functionality Once the end of day update occurs when is an alert or acknow
101. cribes the fields in the Denied Reversals report eiq DIZ eile Case No The control number assigned to the chargeback for tracking purposes Use this number when communicating to Paymentech about this chargeback Denied Date The date the status of this chargeback changed to a denied status CB Date The date the chargeback was initiated by the card issuing institution Trans Date The date the original transaction occurred Merchant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Orig Ref No A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the chargeback See Chargeback Reason Codes page 156 for more information Amount The dollar amount of the chargeback Negative amounts appear in red with parentheses April 2003 Recon olution Manual V4 0 33 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 34 Field Description Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferences page 83 The last row displays a grand total for the selected date range and merchant location and equals the Reversals dollar amou
102. d chargebacks received for a particular location in the defined time period For your convenience we provide the 10 locations with the highest amount score and the 10 locations with the highest item score The higher the amount or item score the greater the retrieval and or chargeback risk o Displays rankings for all locations within your organization by amount score and item score gt Detail Section o Simply click on the underlined merchant number in the summary section to view detailed information on the retrievals and chargebacks for every location including reasons why the retrievals and chargebacks occurred their corresponding dollar amounts important dates and card numbers 104 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Summary Section Chargeback and Retrievals For Period 5 1 02 5 31 02 000000 SAMPLE COMPANY CHAIN 000000000 CHAIN Merchants with Greatest Chargeback Retrieval Risk by Amount Score Outlet Merchant cB CB Retr ID Name Items Amount Amount 000000 SAMPLE MERCHANT 01 5 2 069 38 2 379 83 000000 SAMPLE MERCHANT 02 1 1 175 40 2 671 99 000000 SAMPLE MERCHANT 03 7 1 441 12 1 914 39 SAMPLE MERCHANT 04 1 373 45 1 413 70 SAMPLE MERCHANT 05 1 135 06 1 886 49 SAMPLE MERCHANT 06 156 26 3 713 65 SAMPLE MERCHANT 07 900 99 1 832 32 SAMPLE MERCHANT 08 806 47 1 734 06 SAMPLE MERCHANT 09 248 02 2 617 78 SAMPLE MERCHANT 10 700 85 1 488
103. d issuing institution Trans Date The date the original transaction occurred Merchant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Orig Ref No A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the chargeback See Chargeback Reason Codes page 156 for more information Amount The dollar amount of the chargeback Negative amounts appear in red with parentheses April 2003 Recon olution Manual V4 0 43 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 44 Field Description Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferences page 83 The last row displays a grand total for the selected date range and merchant location that equals the Representments dollar amount in the Exceptions Summary Report page 39 Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Related Topics Pending Chargebacks page 41 Dispositions page 35 Reversals page 45 Denied Reversals page 33 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Docume
104. d to return to the summary section use the back button in your browser The lower the score for a merchant location the worse off that location is Credit transactions are included in the defined reporting period as long as they were processed in the reporting period Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Exception Item ReSpond Description Exception Item Re pond is an optional module in Recon olution that allows a user to respond to Visa MasterCard and Diners inquiries over the internet Responses can be in the form of text or an actual image of a sales receipt or other documentation uploaded by the user via a scanner attached to the user s PC Once the user responds to an inquiry an acknowledgement or alert is returned letting the user know that the response was received and is legible or if there is a problem Re pond also provides the user with easy access to all documentation associated with a particular retrieval or chargeback Recon olution provides the user with several retrieval and chargeback reports These reports should be used and reviewed on a regular basis to help you manage the exception item process for your business For more information on the Recon olution retrieval and chargeback reports click on the Help tab at the top of any Recon olution screen Access to the Re pond module is subscriber based If you need additional information c
105. digit ID used to uniquely identify each level of the merchant s hierarchy Provider ID represents any hierarchy level except outlet Outlet ID represents the merchant outlet level Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Provider Outlet ID of Parent The 6 digit ID used to uniquely identify the level immediately above a particular hierarchy level or merchant outlet level The highest hierarchy level will have None listed in this field as this is the highest level the merchant can access April 2003 Recon olution Manual V4 0 63 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Location Report REPORT CATEGORY Merchant Information The Location Report provides detail information such as address and phone number for a particular merchant location Business Id Enter at least one other data element to complete your search Merchant o P N mber Outlet ID Name Note may be used as wild card search in the merchant number name and city fields City State ZIP Code Click submit to complete your search The following table describes the search criteria fields in the Location Report You need to enter data in at least one of the fields before clicking the Submit button at the bottom of the screen Field Description Merchant Number The merchant s identifying num
106. duct Documentation CONFIDENTIAL Messages Queues Cases Open Cases SEMIH Be CB123452989 P Case Files Chargeback Information Section O O 9O Release Section oO Case Information Action Code Case Number Merchant Cardholder x DD Output Package OUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Chargeback Reason Code 99 Mail Phone Order Transaction on Expired or Hever Issued Account Humber Merchant Name Category Code Company XYZ 5411 Chargeback Amourt Due Date Request Date Processing Date Transaction Date 123 456 789 00 USD 12 3102 12 3102 12 3102 12 3102 Transaction Amourt Chargeback Cyole Transaction Locator 123 456 789 00 USD Incoming Pre Compliance Foreign Amount Reference Airline Ticket 123 456 789 00 USD 12345678901234567890123456789012345 Dispute Chargeback z Add Notes Required Checklist Items Completed ype note here a Enter Notes a a Upload Images E B Merchant Supplied g Screen ID QUENEW WKL Merchant No 1234507890 L Image Attachment Process Prior to attaching an image the image must be scanned and stored on your local PC or to a network drive to which you have access To be sure that your image attaches properly in the Re pond module it must be in the TIF image format with the following settings applied Compression CCITT Group 4 2d FAX Color black and white Resolution 200 x 200 dps Paper Size 8 1 2 x 11 or less for a single sheet Ima
107. e hierarchy level Related Topics Reversals page 45 Dispositions page 35 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 49 REPORT CATEGORY Fees Settlement Fees Summary REPORT CATEGORY Fees Recon olution allows quick and easy access to the merchant s settlement fees which are the fees that Paymentech charges a merchant for transaction processing services These fees include the discount rate and may include miscellaneous fees for equipment leases authorization fees or product usage You can display settlement fees actually charged to a specific merchant or group of merchants on a specific date or over a specific date range Fees are usually assessed at the time a merchant cycles Merchant Name Settlement Fees Summary Report CHAIN ID for Dec 02 2001 ry ep Records per page 10 Go to page fi x of 30 MERCHANT HO AS OF DATE HAME TRANSIT DDA MONEY TYPE AMOUNT 0000000000 12 2 2001 Merchant Location 1 000000000 o00000000 ACH 1 402 74 0000000000 12 2 2001 Merchant Location 2 000000000 000000000 ACH 882 77 0000000000 12 2 2004 Merchant Location 3 000000000 000000000 ACH 1 034 66 0000000000 12 2 2001 Merchant Location 4 000000000 000000000 ACH 1 256 63 0000000000 12 2 2001 Merchant Location 5 000000000 000000000 ACH 2 875 98 0000000000 12 2 2001 Merchant Location 6 oo0000000 000000000 ACH 1 733 74 0000000000 12 2 2001 Merchant Location 7 0
108. e Online and Recon olution from your PC make sure you have the following items Internet Service Provider Browser Microsoft Internet Explorer 5 5 or Netscape 4 7 Re ource Online passwords provided by Paymentech Acrobat Adobe Reader Software 5 0 may be downloaded for free from www adobe com Microsoft Excel 97 Die th April 2003 Recon olution Manual V4 0 1 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Getting Started 2 How to use ReSource Online amp Recon Solution Recon olution makes finding your credit card processing information as simple as a few mouse clicks To Log In 1 Inthe address box on your Internet browser key in www paymentech com Select My Paymentech then Re ource Online 3 The Logon window appears Key in the organization name account name and password provided by Paymentech then press GO 4 Select Recon olution under Applications 5 The application uses a series of simple drop down boxes and specification fields that allow you to select date ranges and report types ReG ource online Organization Account Password submit help Grow Your Business Not only will Paymentech help your business stay ahead of the trends we ll help you set the trends Manage Your Business Paymentech understands your needs as a business owner and Paymentech com Privacy Policy Terms of Use Copyright 2001 2002 Paymentech LLC
109. e Transaction Date 123 456 789 00 USD 12 3102 12 3102 12 3102 Foreign Amount Reference N Transaction Locator 123 456 789 00 USD 123456789012345678901234567890 Request Status Request Type Arline Ticket 03Second Request CHARGEBACK Retrieval Response x Select Images to Upload Required Cheddist items Completed Select Image Browse p eeriens 4 Description Minua Upload Images List of Images Clear All xl Clear Selected a Finish Step Screen ID QUENEW WkKL Merchant Ne 12346507890 L Add Notes One method of responding to a retrieval is by entering a note Once the Enter Notes step is selected you are able to enter up to 1000 characters In order for the comment to be added you must select the Save button When a note has been successfully submitted a green check mark icon will appear in the Completed column of the checklist area Once the note is added it cannot be edited User notes can only be cancelled prior to submitting the notes If you wish to cancel a note select the Clear button April 2003 Recon olution Manual V4 0 133 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Pa ymentech Messages Queues Cases Open Cases 8123456789 OCIA Retrieval Information P Case Files Release D dha Section 3 Case Information D Merchant Supplied Action Code Case Number Merchant Cardholder x DB Output Package TVOUTSTANDING 12345678901234567890 12345678901234567890
110. e User Preferences page 83 The last row displays a summary total for the selected date range and merchant level Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Helpful Hints e A transaction may downgrade for up to 15 different reasons To view the corresponding description of a reason code simply move the cursor over the reason code on the screen e Due to the mouse over functionality of the Reason field this field cannot be sorted Related Topics Qualified Transactions page 70 Qualification Summary page 68 Recon olution Manual V4 0 67 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Qualification Summary REPORT CATEGORY Qualification Data Recon olution allows access to qualification information that summarizes a merchant s qualified and non qualified transactions A qualified transaction meets certain criteria set forth by the card associations that represent a lower risk of fraud Criteria that play a part in transaction qualification include e The card is swiped e The customer is present at the time of the transaction e The card is signed e The transaction is authorized and e The transaction s batch is settled within one day The Qualification Report provides a summary of qualification information that helps you quickly pinpoint problems such as employee training or equipment failure that may be causi
111. e or missing 07 Warning bulletin 08 Requested required authorization not obtained 12 Account number not on file 24 Earlier warning bulletin protection 31 Transaction amount differs 34 Duplicate processing 35 Card not valid or expired 36 Incorrect account number 37 No cardholder authorization 40 Fraudulent processing of transaction 41 Cancelled recurring transaction 42 Late presentment 46 Correct transaction currency code not provided 47 Exceeds floor limit not authorized and fraudulent transaction 49 Questionable merchant activity 50 Credit posted as a purchase 53 Not as described 54 Cardholder Dispute not elsewhere classified 55 Nonreceipt of merchandise 56 Defective merchandise 57 Card activated telephone transaction 59 Services not rendered Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Reason Code Description 60 Credit not processed 62 Counterfeit transaction magnetic stripe POS fraud VISA Chargeback Codes 20 T amp E No authorization 21 T amp E Late presentment 22 T amp E Expired card 23 T amp E Invalid transaction 24 T amp E Merchant service error 25 T amp E Processing error 26 T amp E Transaction receipt fulfillment 27 T amp E Document fulfillment 28 T amp E Account number verification 29 T amp E Decl
112. e range and hierarchy level to retrieve data but I receive a message that says no records can be found What have I done wrong e You will receive this message if no data matches your selection criteria If you believe you have received this message in error contact the Advanced Product Support group at 1 800 254 9556 24 hours a day 7 days a week e Before calling Advanced Product Support check your date range selection again to make sure that you have correctly selected the desired date range 148 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Reports 1 What Reports contain information on batch and transaction detail Recap Summary Card Type Analysis Card Type Summary Card Type Summary by Merchant Batch Detail Report Batch Exception Report All Transactions Report Qualified Transactions Report Non Qualified Transactions Report Debit Card Analysis Debit Card Monthly Analysis Private Label Report 2 Where can I find information on Retrievals e Outstanding Retrieval Report e Fulfilled Retrieval Report e Expired Retrieval Report 3 Where can I find information on Chargebacks Denied Reversals Exceptions Summary Disposition Report Dispositions Analysis Reversal Report Reversals Analysis Representments Report Pending Chargeback Report 4 Where do I find Qualification information e Qualification Report e Qualified Transactions Report e Non Quali
113. e range specified The last row displays grand totals for the merchant locations for the date range specified Note The totals line displays totals for the DCN Amount and DCN Count fields only Helpful Hints For more information regarding the search filtering on the input screen refer to page 81 Related Topics Recap Summary page 27 Settlement Summary page 58 Batch Detail page 14 DCN page 54 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Financial Adjustments REPORT CATEGORY Funding The Financial Adjustments report lists each adjustment that has a financial impact to a merchant s funded amount Log Out Merchant Name CHAIN 000000 Financial Adjustments Report for Nov 20 2001 MERCHANT HO 0000000000 AS OF DATE 11 20 2001 DESCRIPTION SALES TAX PAYABLE TAX CHARGES TRANSIT 000000000 DDA oooo0000000 AMOUNT 28 29 RAMS Excel Report Run 1 2 3 2001 23 02 26 GMT The following table describes the fields in the Financial Adjustments report Field Description Merchant No The merchant s identifying number with Paymentech As of Date The date the adjustment is assessed Description Detail as to what the financial adjustment is Transit The bank routing transit number which uniquely identifies the merchant s banking institution DDA
114. eader 5 0 Microsoft Excel 97 Since this is a web based application what security measures are in place to ensure protection of sensitive data Paymentech operates a secure web site and adheres to the generally accepted web security guidelines Paymentech utilizes web encryption technology which includes SSL Secure Sockets Layer The Recon olution application is housed on a secure server with an SSL certificate which ensures that the information is encrypted as it travels between Paymentech and the user who is viewing the data You can be assured of a secure channel as you will see the closed lock or key displayed at the bottom of your browser when utilizing Recon olution In addition you are provided a Re ource Online web account which includes a unique user name and password that allows only you to view only your data What does http and https mean When accessing information from the Internet you use http hypertext transfer protocol or https hypertext transfer protocol secure as part of the Internet address These protocols are used for exchanging information between your computer and the Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL computer from which you are requesting information For security purposes Recon olution uses https the secure version of http 7 What can I do to protect my account information e Memorize you
115. ecords per page fio CHAIN 600000001 for Mar 01 2003 through Mar 24 2003 Go to page DATE CARDHOLDER HO MERCHANT HO BATCHID REFERENCE QUALIFICATION PAIDBY TR TYPE REJECTIND AMOUNT CUSTOM DATA o3903 4000000000000015 6000000023 46000000012 57 Visa CPS Retail Hotel Car Rental Paymentech DR 93 39 52686HFES69K 0340903 4000000000000023 6000000058 46000000023 74 Visa CPS Hotel Card Not Present Preferred Paymentech DR 206 63 o30903 4000000000000063 6000000033 46000000022 75 Visa CPS Hotel Card Not Present Preferred Paymentech DR 69 17 030903 4000000000000071 6000000029 46000000098 19 Visa CPS Check Card All Other Paymentech DR 68 59 030903 4000000000000011 6000000022 46000000011 23 Visa CPS Check Card All Other Paymentech DR 57 74 o30903 4000000000000054 6000000031 46000000096 14 Visa EIRF Non CPS All Other Paymentech DR 60 37 1253695 o30903 4000000000000066 6000000047 46000000025 15 Visa CPS Hotel Card Not Present Preferred Paymentech DR 154 99 420000369TT5256LP 03903 4000000000000096 6000000048 46000000077 2 Visa CPS Hotel Card Not Present Preferred Paymentech DR 302 38 o3903 4000000000000019 6000000035 46000000033 8 Visa CPS Hotel Card Not Present Preferred Paymentech DR 74 52 030903 4000000000000022 6000000094 46000000001 2 Visa CPS Hotel Card Not Present Preferred Paymentech DR 64 60 Show All ij EA MS Excel Report Run 3 25 2003 21 4 The following table describes the fields displayed in the Cardho
116. ed as a disposition but has since been approved for reversal The dollar amount of a reversal is usually added to the merchant s deposit Settlement Fees The fee that Paymentech charges a merchant for transaction processing services These fees include the discount rate and may include miscellaneous fees for equipment leases authorization fees or report product usage Transaction The documentation usually saved and processed digitally for an exchange of goods or services that is paid for with a credit or debit card Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Appendix A Authorization Source Codes BYD BuyPass Concorde Debit BYP BuyPass Concorde ENV FDMS Nashville formerly Envoy GEN Paymentech Network Services MAP Global Central formerly MAPP MDI Global Central formerly MDI NCD Global East formerly NDC S88 CardNet Tel FDMS Telemoney VIS Vital Related Reports Authorization Report page 10 Cardholder History page 31 April 2003 Recon olution Manual V4 0 155 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Appendix B Chargeback Reason Codes 156 MasterCard Chargeback Codes Reason Code Description 01 Requested transaction information not received 02 Requested required item illegibl
117. el and select New Spreadsheet Select Data then Get External Data then Import Text File Select the appropriate file name Select delimited as the original data type and comma as the delimiter To maintain leading 0 s change the column data format for the appropriate field to text Or di a a a April 2003 Recon olution Manual V4 0 5 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL NOTE Once you have downloaded a report it remains in the File Download area for 24 hours at which time the report entry and file will be deleted If you need to download the file again simply repeat the steps above Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Keports Available Reports Recon olution provides you with numerous reports to help you review and reconcile your credit card processing data and information Reports are grouped by category to help you find the report you need CATEGORY Authorizations Authorization Report Provides the ability to search for authorization detail of transactions using the search criteria CATEGORY Batch amp Transactions All Transactions Displays all transactions for the selected date range regardless of the interchange requirements Batch Detail Summary data for each batch of transactions submitted for the selected date range Batch Exception Report Displays infor
118. electing the correct options please contact your company s internal technology services department Note Re pond does not work with any Re ource Online or Recon olution logons that reflect custom hierarchy setups including those at the outlet level Getting Started To access the Re pond module log into Re ource Online select Recon olution then select either the Chargebacks or Retrievals categories then click on the Re pond report A new browser window will open with the Re pond module To exit the Respond module click on the Exit icon in the lower right hand corner of the screen or click the X in the upper right hand corner of the screen The Re pond module contains three different screens to view and respond to chargebacks and retrievals The Queues screen is the screen where you will receive your chargebacks and retrievals The Cases screen provides you with detailed information and response actions to your chargebacks and retrievals The Messages screen contains messages sent to you regarding a particular chargeback or retrieval The following table describes the icons that will be used throughout the user s guide Icon Description This icon is used to view all the cases in a particular queue Green Arrow The cases will appear at the bottom of the screen Alert Indicates that a case that user responded to is missing information documentation or the information attached was illegible The case is returned to the user fo
119. entech Product Documentation CONFIDENTIAL 2 Highlight the appropriate report category in the 1 Report Categories box Reports that are available in that category and may have preferences applied will automatically populate in the 2 Reports box If a report category or a report name is not listed in box 1 or box 2 it means that user preferences cannot be applied to those particular reports Preferences Log Out User preferences Report fields update Note All reports do not allow the report fields to be updated Use this screen to update the report fields to be displayed on your reports 6 Report categories 2 Reports AUTHORIZATIONS DENIED REVERSAL REPORT BATCH amp TRANSACTION DISPOSITION REPORT CHARGEBACKS PENDING CHARGEBACK REPORT REPRESENTMENTS REPORT REVERSAL REPORT Once you have selected the report to be updated use the arrows below to move the fields over to the other listbox amp Fields in report 4 Fields to display in report Use the arrows below to move the fields over to the other listbox that you wish to order by 53 Fields to order by O Order by Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 3 Highlight the appropriate report name in the 2 Reports box Fields that are available in that report and may have user preferences applied will automatically populate in the 3 Fields in Reports box If a field is not listed
120. entments page 43 Denied Reversals page 33 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Reversals Analysis REPORT CATEGORY Chargebacks The Reversals Analysis report displays reversed chargeback amounts as percentages of dispositioned chargeback amounts by merchant on a monthly basis with a graph to help you view trends Note This report is a pre generated report that automatically created on the 1 of the month for the previous month s activity It is generated at the hierarchy level of the Recon olution logon and includes activity for all merchant locations under that level MERCHANT NAME CHAIN 000000000 Reversals Analysis 822119 4 March 2003 5M TW T F 5 Choose the appropriate month and year for the data you wish to view If a report is available for that month the word month will appear in bold at the bottom of the calendar Click on the word month and the Reversals Analysis report and accompanying graph will display Recon olution Manual V4 0 47 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL the payr y aymentech About Us Solutions Partners What s New My Paymentech ee eee contact Home Reports Input Results Help Log Out NavBar First Prev Next Last Goto Page GA Search Download Print Reversals Analysis Reversals Amt as of Dispo Amt S 0302 0402 0502 0602 0702 0802 0902 1002 110
121. er A disposition usually results in a deduction from the merchant s deposit Trans Date The date the original transaction occurred Cardholder Number The card number used in the transaction Ref Number A number assigned to the transaction when captured by the terminal Reason The reason code and explanation for the chargeback Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale The field accommodates up to 30 bytes of alpha numeric data This field will only display if custom data is present for any merchant location in the hierarchy and if the merchant meets the necessary requirements page 148 Amount The dollar amount of the chargeback Retrievals Case No The control number assigned to the retrieval for tracking purposes Retr Date The date the retrieval request was initiated Trans Date The date the original transaction occurred Fulfill Date The date the retrieval was fulfilled if applicable Exp Date The date the retrieval expired due to non fulfillment of the request if applicable Cardholder Number The card number used in the transaction Ref Number A number assigned to the transaction when captured by the terminal April 2003 Recon olution Manual V4 0 107 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Reason The reason code and explanation for the retrieval Custom Data A unique identifier inputted by the merchan
122. es page 83 The last row displays a summary total for the selected date range and merchant location Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Helpful Hints Since American Express Diners Club Discover and JCB are usually paid by a third party these transactions are categorized as qualified Related Topics Non Qualified Transactions page 66 Qualification Summary page 68 April 2003 Recon olution Manual V4 0 71 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL REPORT CATEGORY Retrievals Expired Retrievals REPORT CATEGORY Retrievals Retrievals usually originate with the card issuing institution when a customer questions a transaction on a bill or statement The Expired Retrievals report lists each retrieval request that is still outstanding after 15 days from the original retrieval request date and for which the requested sales draft information has not been received by Paymentech Reports Input Merchant Name Expired Retrieval Report 425552 OUTLET ID for Nov 01 2001 through Dec 04 2001 CASE HO RETRV DATE TRANS DATE MERCHANT HO CARDHOLDERNO ORIG REFNO REASON AMOUNT oo0000000 11 1 2001 10 1 2004 0000000000 0000000000000000 0000000000 28 CRD HLDR RAST COPY WITH SIG 477 09 000000000 11 1 2004 10 2 2001 0000000000 0000000000000000 0000000000 28 CRD HLDR RAST COPY WITH SIG 632 23 000000000 1145 2001 8
123. es Volume Total dollar amount of a merchant s transactions of this card type that received this qualification status for the selected date range 68 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Helpful Hints Since American Express Diners Club Discover and JCB are usually paid by a third party these transactions are categorized as qualified Related Topics Qualified Transactions page 70 Non Qualified Transactions page 66 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 69 Qualified Transactions Report REPORT CATEGORY Qualification Data Qualified transactions meet the card association s requirements for the best interchange rate Criteria that play a part in transaction qualification include e The card is swiped e The customer is present at the time of the transaction e The card is signed e The transaction is authorized and e The transaction s batch is settled within one day Pa mentech About Us Solutions Partners What s New My Paymentech eeeseeeee te map 1 glossary Log Out Qualified Transactions Report 208027 OUTLET for Oct 26 2002 Records per page 10 Go to page DATE BATCH DATE CARDHOLDER NO MERCHANT NO REF QUALIFICATION PAID BY IR TYPE TRANS REF KEY MAG AUTH CODE REJECT IND AM 10 2602 10 26 2002 0000000000000000 0000000000 44 visa CPS
124. essary to use the Excel Import Wizard to maintain these leading 0 s 1 2 3 4 n oe Follow steps 1 7 above Open Excel and select Data then Get External Data then Import Text File Double click on the file with csv extension that you named in step 6 above New Text Import Wizard window opens Select Delimited for Original Data Type and click Next Select Comma as Delimiters and click Next Highlight Merchant Number Field and select Text for Column Data Format Change other column formats as desired Click Finish New Import Data window opens Select Existing Worksheet for Where Do You Want to Put Data and click OK Sort and sub total where desired Save as an Excel file Recon olution Manual V4 0 61 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL REPORT CATEGORY Merchant Information Hierarchy Structure REPORT CATEGORY Merchant Information The Hierarchy Structure report provides information on the merchant s hierarchy levels along with corresponding hierarchy merchant numbers names and provider outlet ID s Each hierarchy level and merchant outlet are assigned a unique provider outlet ID in Recon Solution A user can access different hierarchy levels and their corresponding data by selecting the appropriate level in the Reports tab The Merchant Hierarchy Structure Report allows the user to easily view their hierarchy levels and corresponding provider outlet I
125. eval Reason Codes page 159 for more information Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field displays data only if the merchant meets the necessary requirements page 148 Helpful Hint When selecting the date range of the search specify a date range of a few days before and a few days after you think the transaction occurred The custom data field is always displayed on the Cardholder History Report regardless of whether or not there is data to display Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL REPORT CATEGORY Chargebacks Denied Reversal REPORT CATEGORY Chargebacks The Denied Reversal report lists previously dispositioned chargebacks for which rebuttals were submitted but proved to be insufficient to reverse the original chargeback There is no further financial impact to the merchant because the original disposition stands Reports Results Log Out MERCHANT NAME Denied Reversal Report 822119 CHAIN for Nov 07 2001 CASE NO DENIED DATE CB DATE TRANS DATE MERCHANT HO CARDHOLDERNO ORIG REFNO REASON AMOUNT ooooo00000 11 7 2001 10 4 2001 9 26 2004 00000000 0000000000000000 O0000000000 12 Account Number Not on File 225 98 IMS Excel Report Run 11 30 2001 23 22 41 GMT The following table des
126. eval and chargeback data accumulates up to 12 months 2 Are Diners and JCB licensing data available e Yes 3 Where does qualification information come from for Discover American Express JCB and Diners April 2003 Recon olution Manual V4 0 147 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL e There is no true qualification information available for these card types so all of these transactions are listed as qualified or as the particular card type 4 What is custom data e Custom data is a unique identifier captured with the transaction at the point of sale The custom data field can accommodate up to 30 bytes of alpha numeric data It is inputted by the merchant through the point of sale device An example of a custom data element might be an invoice number sales number or employee ID 5 What are the user requirements for custom data e Merchant must use Paymentech Network Services for front end processing a certified point of sale application that supports custom data and Paymentech s preferred back end platform for back end processing 6 What point of sale products are certified to support custom data e Currently Atomic Authorizer Version 3 2 and Intrix software support the custom data Paymentech is in the process of certifying other point of sale products to support custom data Please contact your Paymentech Relationship Manager for a current list 7 What is the most recent data that can be vi
127. ewed e Data for the previous day 8 How long does it take for the data to appear in Recon olution e Typically transaction and financial data will be available in Recon olution 24 48 hours after the batch has been settled 9 Can retrievals and chargebacks be responded to online e Not at this time however a future enhancement with this functionality is planned The status and data detail of retrievals and chargebacks can be viewed to assist you with your exception item management 10 After specifying criteria for displaying data how long does it take to see the results e It depends on the criteria selected but most data is displayed within 10 seconds e There are some limitations on how much data can be requested and you may experience a time out as a result For example if you are attempting to display transaction detail for all of a company s locations for a several week or month period the query may time out The workaround is to either narrow the date range specified or narrow the level of hierarchy upon which you are trying to search e Another factor that could cause you to experience a time out is the length of time your company s firewall stays open Many companies maintain a short time limit on how long they will keep their firewall open for security purposes This means that if a data query is taking longer than the time limit that your firewall stays open a time out may result 11 I ve selected a dat
128. fied Transactions Report 5 How do I find Authorization information e Authorization Report 6 How do I search for a credit card number e Cardholder Search e Cardholder History 7 Where do I find settlement fee information e Settlement Fees Summary e Settlement Fees Detail e Statements 8 Where do I find merchant information e Location Report e Hierarchy Structure Report April 2003 Recon olution Manual V4 0 149 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 150 9 Where do I find funding information e DCN e DCN Analysis e Financial Adjustments e Settlement Summary 10 Where do I find online statements e Statements report category 11 What reports display the custom data field e The following reports display the custom data field if the User Preferences are set to display custom data page 83 All Transactions Report Non Qualified Transactions Report Qualified Transactions Report Denied Reversals Dispositions Reversals Pending Chargebacks Representments Expired Retrievals Fulfilled Retrievals Outstanding Retrievals e The following reports display the custom data field regardless of whether or not there is data to display in this column Cardholder History Cardholder Search e The following reports display the custom data field in the report only if there is custom data for any merchant location in the hierarchy Chargeback and Retrieval Detai
129. field are ACH an automatic transfer of funds PAPER a paper advice or notification to transfer funds BOTH a combination of ACH and PAPER NONE a manual movement of funds Amount The dollar amount of the settlement fees assessed to the merchant by Paymentech The last row displays a grand total that matches the Settlement Fees dollar amount in the Recap Summary Report page 27 Related Topics Settlement Fees Summary page 50 April 2003 Recon olution Manual V4 0 53 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 54 REPORT CATEGORY Funding Deposit Correction Notice DCN REPORT CATEGORY Funding When Paymentech makes an adjustment to the dollar total of the batch Paymentech sends the merchant a deposit correction notice DCN An adjustment may be a debit or credit to the merchant s account For each adjustment Paymentech creates a DCN that indicates the reason the dollar amount of the adjustment and the transaction with which it is associated Merchant Name CHAIN 000000 Log Out DCN Report for Nov 20 2001 through Nov 23 2001 PROCESSING DATE MERCHANT NO CARDHOLDER NO REASON AMOUNT 11 20 2001 ooooo00000 oo00000000000000 10 CARDHOLDER ACCOUNT NUMBER INVALID 76 46 41 22 2001 oooo000000 o000000000000000 10 CARDHOLDER ACCOUNT NUMBER INVALID 99 89 TOTAL 176 35 Ea MS Excel Report Run 11 26 2001 21 36 47 GMT The following table descri
130. folder and enter the file name The file will be automatically saved as a comma separated values csv file When the download is complete the Download Complete Window appears To view the file immediately click open The document opens automatically in Excel It may be necessary to reformat columns as desired a a D To Download Later With the report data you wish to download on the screen click the download button found at the bottom of select report screens 1 File Download window appears Click on Finish Later and window closes 2 When ready to view the output file click the Home tab 3 Select the File Download option Will see listing of report names that were downloaded 4 Click on the appropriate report name 5 Click on Click here to download your report name 6 File Download window appears Select Save this file to disk option 7 Select the appropriate folder and enter the file name 8 The file will be automatically saved as a comma separated values csv file 9 When the download is complete the Download Complete Window appears To view the file immediately click open 10 The document opens automatically in Excel It may be necessary to reformat columns as desired NOTE For reports that contain merchant numbers with significant leading 0 s it will be necessary to use the Excel Import Wizard to maintain these leading 0 s Follow steps 1 4 above Open Exc
131. ge Size Actual do not select fit to height or fit to width NOTE Depending on the software that comes with your scanner these settings may be applied at the time the image is scanned or may be applied after the fact with imaging software that comes with your PC For assistance in selecting the correct options please contact your company s internal technology services department Once you have chosen the Upload Images step you are able to attach an image To attach an image 1 Select the Browse button in the Action area The browse function will open a new window to allow you to select the appropriate image file from your PC 126 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Lookin i Images J Bl c Fieneme Files of type All Files Cancel 2 Click on the appropriate TIF image file The file name will appear in the File name field Click on Open 3 Name your image in the Description area 4 Select the Add to List button to move the image to the List of Images area 5 Select the Finish Step button to complete the image attachment Note Prior to selecting the Finish Step button you may remove the image form the List of Images area by selecting either the Clear All or Clear Selected button Once you select the Finish Step button the case moves from the Queue Worklist to the Work Tracker queue where it remains until the end
132. h s activity gt To access the report you need to be at the highest hierarchy level of your Re ource Online Recon olution logon gt Bankcard is defined as Visa and MasterCard gt The lower the score for a particular location the worse off that location is gt If you have accessed a detail report and need to return to the summary section use the back button on your browser April 2003 Recon olution Manual V4 0 103 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Chargeback and Retrieval Report The Chargeback and Retrieval report identifies locations within your organization with the highest exposure for monetary losses resulting from retrievals and chargebacks To access the Chargeback and Retrieval report 1 Click on the Deci ionable Data report category Click on the Chargeback Retrieval report 3 On the Input Tab a calendar for the current month will appear Select the appropriate month for the data that you wish to view Ifa report is available for that month the word month will appear in bold at the bottom of the calendar Simply click on the word month and the report will display The Chargeback and Retrieval report consists of 2 sections gt Summary Section o Displays the 10 locations within your organization with the greatest retrieval and chargeback risk We determine the risk by applying a scoring model to the dollar amount as well as the quantity of the retrievals an
133. h button on the preferences tab they remain in effect until they are deleted even if you log out of the Recon olution application gt To determine if you have preferences saved for a particular report select the Preferences Tab select the appropriate report category in box 1 and the appropriate report name in box 2 If fields automatically populate in boxes 3 6 then preferences are in effect gt To delete preferences select the Preferences Tab select the appropriate report category in box 1 and the appropriate report name in box 2 Click on the double less than button Delete All between box 3 and 4 Then click on the Finish button to save your updates gt Although preferences can be applied to the Batch Detail Report the preferences do not apply to the sub reports that are created once you select a particular batch and drill down to the transaction detail level gt The Batch Detail Report contains a required field which is the Batch ID column You will notice this field name is not listed as an optional field on the Preferences Tab gt Ifyou apply preferences to a report and then print export or download the report only the columns you selected when the preferences were set will print export or download Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Custom Hierarchy April 2003 Custom hierarchy functionality provides the option and flexibility t
134. he Recon olution application April 2003 Recon olution Manual V4 0 3 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Printing Reports You can easily print all data displayed in each report Make sure the active window contains the data you want to print and your cursor is positioned within this active window Select the PRINT button at the bottom of each report It may be necessary to print some of the reports in a landscape rather than portrait orientation To change the printing orientation 1 Click the FILE menu 2 Select PRINT 3 Select PROPERTIES 4 Select ORIENTATION i e Landscape Using Recon Solution s Reporting Features Sorting Data Recon olution allows you to sort the data in your reports alphabetically and or numerically by the contents of any field To sort data in a column in ascending order click on that column heading once To sort data in a column in descending order click on that column heading again Exporting Reports Recon olution makes exporting reports quick and easy by allowing you to export reports to Microsoft Excel or to comma delimited format Exporting Reports Directly to Microsoft Excel Where appropriate you will see the following button at the bottom of each screen fa MS Excel When the report data you wish to export is on the screen click on MS Excel 1 A File Download window appears 2 Select Save this file to disk and click OK 3 A
135. he filter criteria and specifying what data columns to display Since data that is filtered out will not appear in your reports you may be missing information that requires your immediate attention User preferences are specific to the user logon that makes the selections This means that if your company has multiple logons for Recon olution only the logon under which the preferences were specified will the preferences apply The report views displayed using the other Recon olution logons will not be impacted Keep in mind that if multiple users share the same logon then all users will see the preferences that are applied It is highly recommended that each user of the Recon olution application have his own logon Additional logons can be created using the Administration Module For more information on the Administration Module see page 93 Note Custom data is a unique identifier input by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data The custom data field only displays data if the merchant meets the necessary requirements page 148 80 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Filtering To access filter criteria select the appropriate report in Recon olution If filter criteria can be applied to a particular report the Input Tab for that particular report will display a section labeled
136. iea eA E EAR ARRE 37 Exceptions Summary seein aa aiana naea tiraran a EA REELE SER MISSAS O PENISAR 39 P nding Chargeb ckS irsnrei iie a e AEN 41 Representinents REportin aicisca niacin NE AE R AR 43 Reversals annesini inneke i aa e ATAKE RA RAE A A 45 Reversals Analysis yoini ine eea E E EAR TERE 47 REPORT CATEGORY Fees issis tbe ates tecinea shan ctun Wsannsivien inaa KASESE S Naiara VEES RESE 50 Settlement Fees Summarys ninnisi neiaie iai E Eai 50 Settlement Fees Details sicsss sesceisvasevcesvvecncate eE e Ea e EE EE eS e Ss 52 REPORT CATEGORY Funding ssirsonenseiiesn tihi e a E 54 Deposit Correction Notice DCN s esesesreresvrsrreresresesresevereseenenerevevesuiveserreverests 54 DEN Analy sispan ieo nea tes acetals tent ARR R O ERRER 55 Financial Adjustment ninnan ainn a Aa aa 57 Settlement SUMMALY misian ee aea iiei ea 58 Printing the Settlement Summary with a Browser s s ssssssesesisreseese 59 Printing the Settlement Summary in Adobe PDF File Format 60 One Click Downloading the Settlement Summary cece 60 User Select Downloading the Settlement Summary eee 61 REPORT CATEGORY Merchant Information cece ee cece cece eecseseseneseeeeeeenaes 62 Hierarchy Structure s iccscessscvscsbeseejsoeineny aE e E E A E R 62 fo Recon Solution Manual V40 Table Contents CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Location KEPO nen A E E E neni OLE hae abs 64 REPORT CATEGORY
137. ilename and click Save File will automatically save as a Comma Separated Values csv file 6 Open the downloaded file This file will automatically open in Excel if you have it It may be necessary to reformat the columns as desired 7 Sort and sub total where desired TR NOTE For reports that contain merchant numbers with significant leading 0 s it will be necessary to use the Excel Import Wizard to maintain these leading 0 s 1 Follow steps 1 5 above 2 Open Excel and select Data then Get External Data then Import Text File 3 Double click on the file with csv extension that you named in step 5 above 4 New Text Import Wizard window opens Select Delimited for Original Data Type and click Next 5 Select Comma as Delimiters and click Next 6 Highlight Merchant Number Field and select Text for Column Data Format Change other column formats as desired Click Finish 7 New Import Data window opens Select Existing Worksheet for Where Do You Want to Put Data and click OK Sort and sub total where desired 9 Save as an Excel file be Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 User Select Downloading the Settlement Summary Proceed through the following steps to download the most commonly used fields of your Settlement Summary using the User Select method 1 U A 8 9 With the first page of the
138. in box 3 it means the field is a required field and must be displayed in the report Reports Preferences Help Log Out User preferences Report fields update Note All reports do not allow the report fields to be updated Use this screen to update the report fields to be displayed on your reports 1 Report categories AUTHORIZATIONS BATCH amp TRANSACTION DISPOSITION REPORT CHARGEBACKS PENDING CHARGEBACK REPORT REPRESENTMENTS REPORT REVERSAL REPORT Once you have selected the report to be updated use the arrows below to move the fields over to the other listbox 3 Fields in report 4 Fields to display in report TRANS DATE MERCHANT NO Use the arrows below to move the fields over to the other listbox that you wish to order by 5 Fields to order by 6 Order by April 2003 Recon olution Manual V4 0 85 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 86 4 Select the fields you want to display by highlighting the field name in the 3 Fields in Reports box and click on the button with the single greater than sign Add To display all the fields click on the button with the double greater than sign Add All The selected fields will automatically populate the 4 Fields to Display box and the 5 Fields to Order By box Reports Preferences Help Log Out User preferences Report fields update Note All reports do not allow the report
139. ined authorization 30 Services not rendered 31 Addition or transposition error 32 Fraudulent transaction prior to embossed valid date 36 Incorrect account number 41 Cancelled recurring transaction 47 Fraudulent transaction no authorization 50 Credit posted as a purchase 51 Incorrect transaction amount 52 MOTO transaction on expired or never issued account number 53 Not as described 56 Defective merchandise 57 Fraudulent processing of transaction 59 Negative account number verification 60 Requested copy illegible 6l Fraudulent MOTO transaction 62 Counterfeit transaction 70 No account number verification 71 Authorization request declined 72 No authorization April 2003 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 157 158 Reason Code Description 73 Expired card 74 Late presentment 77 Non matching account number 79 Requested transaction receipt not received 8 Fraudulent transaction no imprint obtained 82 Duplicate processing 84 Fraudulent transaction signature not obtained 85 Credit not processed 86 Transaction amount changed 90 Non receipt of merchandise 93 Risk identification service 94 T amp E Cancelled guaranteed reservation 95 T amp E Advance deposit service 96 Transaction exceeds limited amount Related Reports De
140. ing and I need to send in supporting documentation for a retrieval or chargeback You still have the option to fax the supporting documentation if you are unable to use your scanner You should also work the retrieval and chargeback record in Re pond and include a text comment that the supporting documentation was faxed and include the date the fax was sent Do I need to keep all the acknowledgement and alert records that are returned to me While you do have the ability to delete the acknowledgement and alert records it is recommended that you keep them for a particular time period Is there a limit to the number of records that are viewable in the worklists While you can scroll through and display 20 records at a time there is no limit to the number of records that is viewable Simply use the Next and Previous buttons to access other records How many images can be attached to a retrieval or chargeback record Up to 5 images can be attached to a record How do I print records in the Queue Worklists Messages Work Tracker and Search areas Position your cursor in the appropriate area and right click The print option will display on the screen Can I sort data in Re pond Yes Simply click on the column heading once to sort data in that column in ascending order If you click on the column heading a second time the data will be Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation
141. institution for the transaction Reject Ind The letter Y indicates this is a rejected transaction Amount The dollar amount of the transaction Negative amounts appear in parentheses Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferences page 83 The last row displays a summary total that is the same as the Submitted Deposits highlighted in the Recap Summary Report page 27 Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Helpful Hint The date range used for the search is the process date rather than the batch or transaction date Related Topics Qualified Transactions page 70 Non Qualified Transactions page 66 Recon olution Manual V4 0 13 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Batch Detail REPORT CATEGORY Batch and Transactions The Batch Detail provides summary data for each batch of transactions submitted during the specified date range Reports CHAIN Batch Detail Peper Records per page fio Go to page i A of 2 BATCHNO BATCHID PROC DATE BATCH DATE MERCHANT HO BATCH TOTAL TRANS ADJ AMT SETTLED AMT NON SETTLE
142. int Chargeback Information Once you have selected a particular chargeback case from the Queue Worklist by clicking on the green arrow icon you will be able to view the detail relating to that particular chargeback You will notice that the chargeback case number appears in the banner at the top of the screen Up to 5 cases may be opened at any time Once a case is opened it will be available for read only access by other users it will appear shaded to these other users until you release the case To release the case click on the Release icon located in the upper right hand corner of the screen The detailed case information is needed to investigate the chargeback and to determine what action you will take on the chargeback Screen Description Messages Queues Cases ee 8123456789 BR CB123452989 an Chargeback Information Open Cases Section O O 9O Release 9 Case Files Section Case Information D Merchant Supplied n e Action Code Case Number Merchant Cardholder H D Output Package OUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Chargeback Reason Code 99 Mail Phone Order Transaction on Expired or Never Issued Account Number Merchant Name Category Code Company XYZ 541 Chargeback Amount Due Date Request Date Processing Date Transaction Date 123 456 789 00 USD 12 3102 12 3102 12 3192 12 3102 Transaction Amourt Chargeback
143. ion count DISC Submitted Discover dollar amount DISC Submitted Discover transaction count DC Submitted Diner s Club dollar amount DC Submitted Diner s Club transaction count JCB Submitted JCB dollar amount JCB Submitted JCB transaction count PL Submitted Private Label dollar amount PL Submitted Private Label transaction count Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 DEBIT Submitted debit dollar amount DEBIT Submitted debit transaction count SV Submitted Stored Value dollar amount SV Submitted Stored Value transaction count ADJ Adjusted dollar amount ADJ Adjusted transaction count TTL Submitted total dollar amount TIL Submitted total transaction count CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Recon olution Manual V4 0 21 Debit Card Analysis REPORT CATEGORY Batch and Transactions The Debit Card Analysis allows you to view the dollar amounts and item counts of offline versus online PIN based debit activity by merchant location This report also enables you to manage how your business handles debit activity Note The offline debit transaction counts reflect Visa check cards only About Us Solutions Partners What s New My Paymentech Input Log Out MERCHANT NAME Debit Card Visa Analysis 822013 eb Ta CORPORATE 00000000 for Jan 01 2003 through Mar 11 200
144. ioned chargebacks for which rebuttals were submitted but proved to be insufficient to reverse the original chargebacks Disposition A listing of chargebacks that are settled in favor of the cardholder with a financial impact to the merchant Disposition Analysis Displays dispositioned chargeback amounts as a percentage of submitted amounts by merchant on a monthly basis with a graph to view trends Exceptions Summary A summary total of all chargebacks non financial and financial financial adjustments and deposit adjustments Pending Chargebacks A listing of chargebacks that are pending due to certain arbitration conditions The chargeback amount is suspended and there is no financial impact to the merchant until the case is resolved Representments Chargebacks that Paymentech has represented to the issuing bank on the merchant s behalf with no financial impact to the merchant Reversals A chargeback originally settled as a disposition that has been approved for a merchant reversal with a financial impact to the merchant Reversals Analysis Displays reversed chargeback amounts as percentages of disposititioned chargeback amounts by merchant on a monthly basis with an accompanying graph to view trends CATEGORY Fees Settlement Fees Summary Summary of the fees charged for transaction processing services broken down by merchant number Settlement Fees Detail Summary of the fees charged for tr
145. isuse of this material Table of Contents Table of Contents i Introduction 1 Application OvervieW neno e a a a ee ose a 1 Using Online HelPirnnen nenian nrn A E R R E s 1 For Technical Support i nin o aE E A E ER A E RRELA 1 System Requirements kisini a tas a Ta E E R iE A e EEES 1 Getting Started 2 How to use Re ource Online amp Recon olution ss ssssssssessssssseeesesstssrsesrsstesrrerrssnresreeressee 2 To Log Mirine nii iaaa ia a EE NEE a EE RIA EEA iS 2 VO HOR Qutini nrnna na a E ha lat a EE a E A Ea 2 Viewing RePOrtS oresoao ateni esen rerne SeT s er eT See EAE SNS En ASIE EEan Ee Sa 3 Using Miscellaneous Buttons sssssssessessessesresieresresrestenenrisnestentsnenresresrenrsnenresness 3 Using Miscellaneous Fabs icicscetescicitasusseecuessawets tarsaetivenavetsacnetieevicitensistonteeronevevens 3 Printing Reports wicca min ana A EIN ARE E nani EREE ARER 4 Using Recon olution s Reporting Features se sessssssessserssrisreesressiesrerrenresrterrssressresresres 4 Sorne Datas se eneses r enes ee reene eS rran IOn EENEN eds EESE SE EE 4 Exporting Reports ienee e ie aeoea aae aaea aaa 4 Exporting Reports Directly to Microsoft Excel sssessessssesissesseeressess 4 Exporting Report to Comma Delimited CSV File Format 5 Reports 7 AVailable Reports renep ou eorn a aa alg E E E O eases tes X REPORT CATEGORY AuthorizationS ss essseesissesressesresiereesesserisresteres
146. it indicates a chargeback dispute was not accepted In the alert message you will be advised of what further action may be required Messages are displayed for 60 days Screen Description Messages Queues Cases Open Cases 8123456789 OCE Chargeback Messages Retrieval Messages Date UserID gt Caret Date User ID gt Cat Oooo someuseriD 232320535 a 0000 00 anyuserID 123450789 000000 someuseriD 123456789 000000 anyuseriD 450789123 000000 someuseriD 456789123 0000 00 anyuserlD 52378945 000000 someuseriD 523789405 000000 anyuserID 895623124 000000 someuseriD 232320535 0000 00 anyuserID 123456789 someuseriD 123456789 000000 anyuserlD 450789123 someuseriD 456789123 x 000000 anyuserlD 629780405 gt Previous q Next Previous 4 Next Retrieval Alert Work Case Date 05 1502 Comments UserID anyuseriD The retrieval request was not accepted for the reason Ested above lease correct the retrieval response and resubmit within the required Case Number 123456789 imeframe in order to prevent an irreversible chargeback Status Code 05 Description ilegible Missing Media Sereen ID QUENEW WKL Merchant No 1234507890 L The following table describes the fields and icons in the Messages Screen once a chargeback or retrieval alert of acknowledgement is selected Field Description Chargeback Messages This area holds chargeback messages that may require action be taken by the user New messages arrive daily Acknowledgme
147. it is now past the due date for responding In Process By User User has worked the case and the record is currently being reviewed for completeness and response The user cannot make changes to the case Worked By User User has worked the case and the record appears in the Work Tracker area The case has not yet been reviewed and the user is still able to make changes Request Complete User worked the case and the case was reviewed No additional actions are needed at this time Case Number The control number assigned to the retrieval for tracking purposes Merchant The merchant number Cardholder The card number used in the transaction Reason Code The reason code and explanation for the retrieval Merchant Name Merchant Name Transaction The dollar amount of the original transaction Amount Merchant Due The date by which the user needs to take action on the retrieval Date Merchant The date the retrieval was sent to the merchant Request Date Transaction Date The date the transaction occurred Foreign Amount The foreign dollar amount of the inquiry if applicable Reference The transaction reference number Transaction Not applicable Locator Recon olution Manual V4 0 129 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Request Status Reflects the current status of a retrieval record to which the user has resp
148. item in the batch Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Field Description Qualification The level of interchange to which the transaction was downgraded Paid By Paymentech if Paymentech pays the merchant for the transaction others if paid by a third party Reason Reason code s of why the transaction was downgraded to a higher interchange rate Move the cursor over the reason code to view the corresponding description See Qualification Downgrade Reason Codes page 160 for more information Trans Type The kind of transaction DR for Debit or CR for Credit Trans Ref The transaction reference number Key Mag The letter K indicates the transaction was hand keyed into the POS device The letter M indicates the magnetic stripe was read when the card was swiped through the POS device Auth Code The authorization code issued by the card issuing institution for the transaction Reject Ind The letter Y indicates this is a rejected transaction Amount The dollar amount of the transaction Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in th
149. ith the information you need to quickly identify locations that are gt Processing transactions that are not qualifying at the best interchange rate possible gt Experiencing a high quantity and or dollar amount of retrievals and chargebacks gt Issuing credits without offsetting debits indicating the possibility of fraud We have culled through the appropriate data types for all the locations in your organization and have created 3 reports that a glance pinpoint locations that may be experiencing issues A scoring model is applied in each of the 3 reports to create a relative scale and a score is provided for each location within your organization We identify the 10 locations that need the most immediate attention You can then drill down to the underlying detail for more information and to help you pinpoint what the exact issues are at the individual locations Access to the Deci ionable Data module is subscriber based You may subscribe to one two or all three of the Deci ionable Data reports If you need additional information contact your Paymentech representative April 2003 Recon olution Manual V4 0 99 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Bankcard Interchange Report The Bankcard Interchange report identifies locations within your organization with the lowest percentage of bankcard transactions that are qualifying for the best interchange rate When transactions don t qualify for the best available r
150. itioned page 33 chargebacks for which a rebuttal was submitted but proved to be insufficient to reverse the original chargeback Financial Area The dollar amounts displayed in these fields show the total dollar amounts of transactions that influence the merchant s actual financial position as of the date range selected Deposit Correction Notices The net amount of all dollar adjustments made by DCNs page 54 Paymentech to a batch deposit total before sending the batch to interchange Each DCN is associated with a specific transaction within a batch Negative amounts appear in red with parentheses Financial Adjustments page The amount of adjustments that have a financial 57 impact to the funded amount Dispositions page 35 The total amount of chargebacks that are dispositioned to the merchant A disposition results in a deduction from the merchant s deposit Reversals page 45 The total amount of dispositions that have been approved for reversal A reversal results in an addition to the merchant s deposit Total Chargebacks The sum of all dispositions and reversals Total Exceptions The net total of DCNs Financial Adjustments and Total Chargebacks This amount matches the Exceptions amount in the Recap Summary Report page 27 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Pending Chargebacks REPORT CATEGORY Chargebacks
151. ive amounts appear in red with parentheses 74 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferences page 83 The last row displays a grand total of the fulfilled retrievals for the date range and merchant location selected Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Related Topics Outstanding Retrievals page 76 Expired Retrievals page 72 April 2003 Recon olution Manual V4 0 75 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Outstanding Retrievals REPORT CATEGORY Retrievals The Outstanding Retrievals report lists each retrieval request received by Paymentech that has not yet been fulfilled and has an original retrieval request date of less than 15 days from the current date The retrieval request asks the merchant to supply a copy of the sales receipt for the transaction A request usually originates with the card issuing institution when a customer questions a transaction on a bill About Us Solutions Partners What s New My Paymentech Reports Input Log
152. kt The average ticket amount for the card type deposited within the date range specified Negative amounts appear in parentheses A Totals record appears at the bottom of each screen which displays totals for all outlets under the selected hierarchy level The display of the totals record allows you to make an easy comparison of the performance of a particular outlet versus all outlets combined Related Topics Card Type Summary page 19 Card Type Summary by Merchant page 20 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Card Type Summary REPORT CATEGORY Batch and Transactions The Card Type Summary provides a complete summary of submitted deposit totals by card type for the selected merchant location during the specified date range These totals include non settled deposit totals Merchant Name Deposit Summary by Card Type Report 822119 CHAIN ID for Nov 23 2001 DESCRIPTION AMOUNT American Express 73 986 53 Diners Club 3 167 19 Discover Card 18 714 15 MasterCard 117 719 88 Visa Card 178 963 24 TOTAL 392 550 99 FMS i EIMS Excel Report Run 11 26 2001 21 40 56 GM Each line of the Card Type Summary represents the subtotal of transactions of a specific card type processed within the selected date range for the merchant selected The column headings are described in more detail below Field Description Description The card acquirer whose credit
153. l Report Credits Without Offsetting Debits Detail Report Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Descriptions of terms April 2003 Term Adjustment Glossary Description A sum of money calculated by the processing institution to add to or subtract from a merchant s batch deposit total The processing institution can generate adjustments for chargebacks deposit correction notices or settlement fees for example Authorization The approval given by a credit card issuer at the time of a purchase An authorization is requested by a merchant often via a dial up credit card terminal Approval is based on the card validity card credit limit amount of purchase and current estimated balance among other criteria Authorization Code An alphanumeric string transmitted to a merchant by the card issuer indicating that the request for authorization for a purchase or cash advance is approved The code is proof that the card issuer authorized a purchase Batch A set of authorized transactions accumulated by a POS device during a period of time Commonly a merchant stores transaction information during a business day and submits a batch for settlement at the end of the business day Batch Details The detailed information required to submit a batch for settlement This includes batch number merchant number transaction amounts and dates and
154. l only display if custom data is present for any merchant location in the hierarchy and if the merchant meets the necessary requirements page 148 Amount The dollar amount of the transaction April 2003 Recon olution Manual V4 0 111 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Printing and Saving the Report Pra el os al ae ck E Click on the Download Print button in the blue banner Select All to download all pages of the report Click Save PDF File Download window opens Click Save This File to Disk then OK Type file name and click save The file will be saved as an Adobe Acrobat document When download complete close window Close PDF window to return to the report Exporting to Excel Each section of the report can easily be exported by clicking on the text that says click here to export Helpful Hints gt 112 The reports are generated monthly and should be available the 1 day of the month for the previous month s activity To access the report you need to be at the highest hierarchy level of your Re ource Online Recon olution logon Credits and debits are matched on the following criteria o Merchant number must match exactly o Cardholder number must match exactly o Transaction date debit within 60 days of the credit date Debit transactions are searched for up to 60 days prior to the date of the credit transaction If you have accessed a detail report and nee
155. lays the merchant s action for the worked case Amount in Dispute The dollar amount of the retrieval or chargeback in dispute Previous 4 gt Next This icon can be used to view additional Chargeback and Previous Next Retrieval worked cases Each area can display up to 20 cases at a time for viewing If more than 20 cases exist click 4 to view the previous 20 cases Click gt to view the next 20 cases Queue Worklist Once you have selected a queue in the Queue Selector area by clicking on the green arrow icon you may view the results in the Queue Worklist The Queue Worklist contains all the cases within the queue chosen in the Queue Selector area Printing Worklists To print cases appearing in the worklist screen position the cursor in the case you want to print and right click the mouse to display the print function Viewing and Sorting Worklists The cases in a worklists can be scrolled to display up to 20 cases at a time Additional cases can be viewed by selecting the previous and next options To view the detail of a particular case in a worklist click on the green arrow icon on the left side of the case listing The cases of a worklist can be sorted by due date cardholder number merchant number and amount in dispute To sort data in ascending order click on that field name once To sort data in descending order click on that field name again Recon olution Manual V4 0 April 2003 CONFIDENTI
156. lder Search report Field Description Date The date the transaction occurred Cardholder No The card number used in the transaction April 2003 Recon olution Manual V4 0 29 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 30 Field Description Merchant No The merchant s identifying number with Paymentech Batch ID The batch reference number assigned by the terminal at the merchant outlet location Reference Sequential number assigned by Paymentech to each item in the batch Qualification The level of interchange at which the transaction qualified Paid By Paymentech if Paymentech pays the merchant for the transaction others if paid by a third party Trans Type The kind of transaction DR for Debit or CR for Credit Reject Ind The letter Y indicates this is a rejected transaction Amount The dollar amount of the transaction Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data The custom data field displays data only if the merchant meets the necessary requirements page 148 Helpful Hint You have the option of using a wildcard in your cardholder search which is indicated by For example to find all card numbers in bin range 4128 enter 4128 in the search window When selecting a da
157. ledgement created The alerts and acknowledgements are created and displayed within the next 3 4 business days Where do I view a record that was not worked and the due date is past You may search for expired records by using the search functionality What scanners and imaging software are supported Any scanner and imaging software can be used but they must support TIF image format and the following settings April 2003 Recon olution Manual V4 0 141 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Compression CCITT Group 4 2d Fax Color black and white Resolution 200 x 200 dps Paper Size 8 1 2 x 11 or less for a single sheet Image Size Actual do not select fit to height or fit to width NOTE Depending on the software that comes with your scanner these settings may be applied at the time the image is scanned or may be applied after the fact with imaging software that comes with your PC For assistance in selecting the correct options please contact your company s internal technology services department Who do I contact for Technical Support Call the Technical Help Desk at 1 800 254 9556 7 days a week If you need assistance with your scanner or imaging software contact your company s technology services or desktop services department What if I need training or help understanding my data Contact your Paymentech representative for assistance What if my scanner is not work
158. m gz mimidd yyyy To E mmiddiyyyy Enter at least one other data element to complete your search Merchant Number i Authorization Amount ti i i r Cardholder Number a Authorization Code Po Click submit to complete your search The following table describes the search criteria fields in the Authorization Report Field Description Business ID 6 digit Provider Outlet ID used to identify the level of the merchant hierarchy in Recon olution From to Dates Date range to be used in the search Up to 3 months prior to the current day can be searched Merchant Number The merchant s identifying number with Paymentech Authorization Amount The dollar amount for which the authorization was obtained Negative amounts appear in parentheses Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Cardholder Number The card number used in the transaction Authorization Code The authorization code issued by the card issuing institution for the transaction You must enter the Business ID automatically populated at the highest hierarchy level the date range selection and at least one other data element before clicking the Submit button at the bottom of the screen Records matching the specified search criteria will appear on the screen Reports Results Log Out Merchant Name
159. mation on batches that were closed more than 2 days after they were opened Card Type Analysis Displays dollar amounts and item counts by card type by merchant with corresponding percentages and average ticket amounts Card Type Summary Summary of submitted deposit totals broken down by card type Card Type Summary by Merchant Summary of submitted deposit totals broken down by merchant number by card type Includes dollar amounts and item counts Debit Card Analysis Displays comparative dollar amounts and item counts of offline and online debit activity by merchant location Debit Monthly Analysis Displays comparative dollar amounts and item counts of offline and online debit activity with an accompanying graph Private Label Summary of private label activity broken out by merchant by private label card type Includes dollar amounts and item counts Recap Summary Summary of the total dollar amount paid including the submitted and paid deposits exceptions and settlement fees April 2003 Recon olution Manual V4 0 7 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL CATEGORY Card Number Search Cardholder Search Provides the ability to search for transaction detail by card number Cardholder History Provides the ability to search for authorization transaction retrieval and chargeback detail by card number CATEGORY Chargebacks Denied Reversal A listing of previously disposit
160. me page Enter the first 6 digits of the card number and click Look Up Bank Home Log Out Bank Lookup ISSUING BANK INFORMATION Please enter the first 6 digits of the credit card number Look Up Bank The name of the bank or entity that issued that particular card will be displayed along with a phone number for such areas as Authorizations and Address Verification Home Help Log Out Bank Lookup ISSUING BANK INFORMATION GENERIC BANK NATIONAL ASSOCIATION Card Prefix 000000 CONTACT TYPE PHONE TOLL FREE FAX Authorizations 214 000 000 800 000 0000 N A Address Verification 214 000 000 800 000 0000 Please enter the first 6 digits of the credit card number Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Using ReSource Online s File Download Module This module allows you to view the output of the Recon olution reports that you download either via the download now or download later option To access the File Download module click on File Download on the Re ource Online Home About Us Solutions Partners What s New My Paymentech site map faq glossary help 3 files of 3 available Eile Description DateRange Create Date File Size File Type Application All Transactions Report 10 05 2002 10 07 2002 10 31 2002 4 28 25 PM 993685 BYTES
161. mentech the payment soluvons company emap faq glossary help Results MERCHANT NAME DCN Analysis Report 000000 CHAIN 000000000 for Mar 01 2003 through Mar 31 2003 MERCHANT NO MERCHANT NAME DCH AMOUNT DCH COUNT SUBMITTED AMOUNT SUBMITTED COUNT DCH AMT DCN COUNT 60000000000 MERCHANT 0695 144 96 1 57 792 98 632 0 25 0 16 60000000001 MERCHANT 0941 58 24 4 102 639 47 905 0 06 0 11 TOTAL 203 20 cise ce Download Print BEAMS Excel Download CIS Report Run 471 2003 Paymentech com Privacy Policy Terms of Use Contact us Copyright 2001 2003 Paymentech L P All Rights Reserved The following table describes the fields in the DCN Analysis report Description Merchant No The merchant s identifying number with Paymentech April 2003 Recon olution Manual V4 0 55 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Merchant Name Merchant name DCN Amount The total DCN dollar amount for the date range specified DCN Count The DCN item count for the date range specified Submitted Amount The amount of submitted batches for the date range specified Submitted Count The item count of submitted batches for the date range specified DCN Amt The percentage of the DCN dollar amount to the submitted amount for the date range specified DCN Count The percentage of the DCN item count to the submitted item count for the dat
162. mount Reference N Transaction Locator 123 456 789 00 USD 123456789012345678901234567890 Request Status Request Type Arline Ticket 03 Second Request CHARGEBACK Retrieval Response Unable to fulfil Sereen ID QUENEW WKL Merchant No 1234507890 L April 2003 Recon olution Manual V4 0 131 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Unable to Fulfill A user may choose not to respond to or fulfill a retrieval request If the request is not fulfilled it may come back to the merchant as a chargeback so this course of action is not recommended Select Unable to Fulfill option under Actions You may add a text comment up to 1000 characters including spaces but it is not required Click the Submit Response button The case will move from the Queue Worklist to the Work Tracker where it will remain until the end of day update occurs As long as the case appears in the Work Tracker you have the option of making any changes to the record and resubmitting the case Messages Queues Cases Open Cases 68123450789 Be CB123452989 P Case Files Retrieval Information Release amp Section Case Information fae a a Met chant lied a ane Action Code Case Number Cardholder Output Package TVOUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Reason Code 99 Mail Phone Order Transaction on Expired or Hever Issued Account Humber longest code Merchant Name AOPDAOA
163. mounts of the retrievals and chargebacks for the merchant location for the defined time period The score is calculated as CB Amount x2 Retr Amount x1 Item Score The score applied to the number of retrievals and chargebacks for the merchant location for the defined time period The score is calculated as CB Items x 2 Retr Items x 1 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Detail Section Chargeback and Retrievals Detail For Period 5 1 02 5 31 02 000000 SAMPLE MERCHANT 01 00000000000 MERCHANT Chargebacks Case Dispo Trans Cardholder Ref Reason Amount No Date Date Number Number Date 00000000000 5802 2 27 02 000000000000000 00000000000 26 T Transaction Receipt Fulfillment 104 10 Total 26 T Transaction Receipt Fulfillment 104 10 Total Chargebacks 104 10 Retrievals Case Retr Trans Fulfill Exp Cardholder Ref Reason Amount No Date Date Date Date Number Number Date 000000000 0515 02 05 0602 05 2902 0000000000000000 00000000000 25 T amp E PROCESSING ERROR 68 54 Total 25 T amp E PROCESSING ERROR 68 54 Total Retrievals Fields in the detail section are as follows Field Description Chargebacks Case No The control number assigned to the chargeback for tracking purposes Dispo Date The date the chargeback was resolved in the favor of the cardhold
164. name Batch No Batch reference number assigned by the terminal at the merchant outlet location Batch Open Date The date the batch was opened at the terminal Batch Close Date The date the batch was closed at the terminal Batch Item Count The number of transactions in the batch Batch Amount The net dollar amount of all transactions in the batch Negative amounts appear in red with parentheses Total The sum of all the batches that were open for more than two days in the specified date range Negative amounts appear in parentheses Related Topics Deci ionable Data Report Bankcard Interchange Analysis Detail page 102 Non Qualified Transactions Report page 66 16 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Card Type Analysis REPORT CATEGORY Batch and Transactions The Card Type Analysis allows you to view dollar amounts and item counts by card type by merchant for each location with corresponding percentages and average ticket amounts MasterCard Visa American Express Discover Diners Club JCB Private Label Debit Stored Value Adjustments Total TOTALS MasterCard Visa American Express Discover Diners Club JCB Private Label Debit Stored Value Adjustments Total Merchant Ho OOOOOOOOO0 Merchant Hame MERCHANT NAME Amount Amount Count Count Ave Tkt 30 424 87 24 21 6 903 50 35 34 2 424 32 183 9
165. nce in selecting the correct options please contact your company s internal technology services department To attach an image 1 Select the Browse button in the Action area The browse function will open a new window to allow you to select the appropriate image file from your PC 134 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Look in ja Images fa c Files of type fan Files Cancel 2 Click on the appropriate TIF image file The file name will appear in the File name field Click on Open 3 Name your image in the Description area A description that names the image must then be added in the Description field in the Merchant Action area 4 Select the Add to List button to move the image to the List of Images area 5 Select the Finish Step button to complete the image attachment Note Prior to selecting the Finish Step button you may remove the image form the List of Images area by selecting either the Clear All or Clear Selected button Once you select the Finish Step button the case moves from the Queue Worklist to the Work Tracker queue where it remains until the end of day update occurs As long as the case appears in the Work Tracker queue you have the option of making any changes to the record and resubmitting the case April 2003 Recon olution Manual V4 0 135 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL
166. nding chargebacks which have not been settled to date and denied reversals All exception totals both financial and non financial are displayed in the Exceptions Summary report Home Reports Input Results Help Log Out Merchant Name Exceptions Summary Report CHAIN 000000 for Nov 20 2001 Hon Financial Representments 355 44 Pending Chargebacks 57 46 Denied Reversals 230 40 Financial Deposit Correction Hotices 76 46 Financial Adjustments 28 29 Dispositions 54 74 Reversals 83 59 Total Chargebacks 28 85 Total Exceptions DCHs Fin Adj Chargebacks 75 90 The following table describes each area of the Exceptions Summary report Field Description Non financial Area The dollar amounts displayed in these fields are for information purposes only Since they do not represent any exchange of money they are not included in any grand totals Representments page 43 The total amount of chargebacks that Paymentech represented to this issuing bank on the merchant s behalf April 2003 Recon olution Manual V4 0 39 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Pending Chargebacks page The total amount of pending chargebacks Most 41 pending chargebacks represent cases where arbitration is taking place and the funds are suspended awaiting chargeback resolution Denied Chargeback Reversal The total amount previously dispos
167. ned time period Score The percentage of qualified transactions for the merchant location The calculation is total number of qualified bankcard transactions total number of bankcard transactions Recon olution Manual V4 0 101 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Detail Section Bankcard Interchange Analysis Detail For Period 5 1 02 5 31 02 000000 SAMPLE MERCHANT 01 0000000000 MERCHANT Non Qualified Downgrade Trans Bankcard Bankcard Description Reason Count Sales Sales MasterCard Key Entered AM 3 452 18 14 99 Visa EIRF Non CPS All Other x L 4 190 77 83 MasterCard Corporate Data Rate Il US Busine HH2 283 86 MasterCard Foreign Standard Plus US Location MM2 10 31 Visa CPS Retail Key Entered OQOAAASCCEDDSD05 257 15 Transactions Sales Percentage Total Bankcard 20 4 194 27 5 00 Non Qualified Total Bankcard 18 835 30 95 00 Qualified Grand Total Bankcard 23 030 57 The fields in the detail section are as follows Field Description Non Qualified Description The card type and the card association interchange level used for the transaction s Downgrade Reason Reason code s of why the transaction was downgraded to a higher interchange rate To view the corresponding descriptions click on the underlined code s Trans Count The number of bankcard transactions made with this card type that received this qualification status during
168. nenrereeneenesresrerrs 10 Authorization Report i s 2 c6 akties iaioa Mahi aa anes e adei 10 REPORT CATEGORY Batch and Transactions c cccesesessese sees eseeeececseseneeeseseeeeenees 12 April 2003 Recon olution Manual V4 0 i CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL All TRanSACH ONS 4 i025 secesecs ea oe en e a e eee ea Eo ss 12 Batch Detail nerian ie ana EE EE G EARR 14 Batch Exception RePOrt misii isiin aa aE EA Ea aiai 16 Card Type Analysis pieren e e E E EE Sa 17 Card Ty pe SUMM gnin n n a e 19 Card Type Summary by Merchant s sssessssesiesessessesessisrsresreresrtenrenesnesrerenneeress 20 Debit Card Analysis tii vais iisiintn cian EAE TARRE 22 Debit Card Monthly Analysis eccscsessssnssseseeeeeesesecececscseseneneneesenenans 24 Private Label Report cis test satiiutien aa as e eaen 26 Recap Summary ssc nivsss sescsocscarevaxeessvpssuvecousde nevnscesy uveeuaeveansreupstvadseceuesedpsupstacseeves ons 27 REPORT CATEGORY Card Number Search ccsssesesesesesesseseseesecscscscsesenssesesesees 29 Cardholder Sedrenn iier a R ENA EAR EONTR 29 Cardholder History sisi ssscctsstsis dssteisaisstessssvssetet ssscdestvasesescesssesssebavbsbacsavsonseasausbins 31 REPORT CATEGORY Chargebacks cccsesseseseseseeeseesesesenesecesecesececseseseneseesesenenens 33 Denied Reversal istisci issn s i eE EE EE A RE ERE 33 DISPOSITIONS oiii ratse RAE EN EAE EAEE SEA E 35 Dispositions ANAlYS S a
169. new window opens for you to enter a file name Enter the desired file name with the xls extension added to the end Click Save 4 The file will download and a new window opens with the message Action cancelled Ignore this message and close the window Note To use this function you must have Microsoft Excel Version 97 The maximum number of records that can be exported to Excel is dependent upon the speed of your Internet connection and other factors If you are unable to export the entire dataset of records try using a shorter date range selection Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Exporting Report to Comma Delimited CSV File Format Where appropriate you ll see the following button at the bottom of the screen Download The download functionality includes an option to download now or download later The download now option allows you to download and view the output immediately while you are viewing reports The download later option allows you to download the data now but to view the output at a later time To Download Now With the report data you wish to download on the screen click the download button found at the bottom of select report screens File Download window appears Click on Finish Now File Download window appears Select Save this file to disk option Select the appropriate
170. next Custom hierarchy functionality does not work in the optional Re pond module Re pond can only be accessed by using a Re ource Online Recon olution logon that reflects the hierarchy structure used to setup your organization on the Paymentech platform Access to Online Statements may be impacted by the custom hierarchy functionality Keep in mind that online statements are accessible only at the chain and outlet levels Recon olution Manual V4 0 91 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Accessing ReSource Online s Additional Features Access to Recon olution also provides you access to additional functionality to assist you with your online reporting needs You can access these features from the Re ource Online s Home tab About Us Solutions Partners What s New My Paymentech Administration Bank Lookup R File Download Re ource Recon olution oniine Paymentech ReSource Online a great way to keep your bottom line straight Recon olution No matter what type of business yourun in order to ke successful you naed to say on tcp ofthe expests inured in yuu daly brea saclion processing Ravun ulalion Or fire van Help yuu idea ify end eliminate unnecessary ccsts resulting fron processing errors downg ades and chargebacks Reccn oluticn is your secure web based application thal serves as a central electronic access point for etrieving credit card processing information con
171. ng excessive downgrades The summary lists the selected merchant s sales dollar volume and number of transactions by card type and interchange level over the selected date range Reports Input Merchant Name Qualification Report OUTLET ID for Dec 04 2001 Records per page MERCHANT HO DESCRIPTION HO TRANS QUAL STATUS SALES VOLUME 0000000000 MasterCard Corporate T amp E US Purchase 3 N 107 52 0000000000 MasterCard Corporate T amp E II US Purchase 2 N 268 18 0000000000 Visa CPS Hotel Card Not Present Preferred 4 N 88 28 0000000000 Visa CPS Commercial Card T amp E 1 N 71 52 0000000000 Visa CPS Retail Hotel Car Rental 3 Y 242 49 0000000000 Discover Standard Retail 1 Bg 99 46 0000000000 Amex Standard Retail 5 N 958 03 FA MS Excel Report Run 12 5 2001 21 04 54 GMT The following table describes the fields in the Qualification Summary Field Description Merchant No The merchant s identifying number with Paymentech Description The card type and the card association interchange program used for the transaction No Trans Number of a merchant s transactions made with this card type that received this qualification status during the selected date range Qual Status Status of transactions N non qualified Y qualified A qualified transaction meets certain criteria that establishes a lower risk of fraud and qualifies for a lower interchange rate assessment Sal
172. nge Password Log Out Administration Add Users Change Password Show Users Change Password for ADMIN Please enter the new password twice Old Password m New Password New Password Submit Reset e Click here to change the password for the Re ource Online Admin logon e Enter old password and new password twice and click Submit e The password is case sensitive It can be a minimum of 6 and a maximum of 8 alphanumeric characters long Show Users Administration Add Users Reporting Users in Merchant Chain Change Password User Hame Show Users ADMIN Reset Password Delete NAME 1 Reset Password Delete NAME 2 Reset Password Delete NAME 3 Reset Password Delete NAME 4 Reset Password Delete NAME 5 Reset Password Delete e Click here to view a listing of user names that exist for your Re ource Online organization name e This area also allows you to delete a user setup click on Delete or to reset the password for a user setup click on Reset Password April 2003 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Using ReSource Online s Bank Lookup Module 96 This module allows you look up bank contact information for the issuer of a particular credit card that may be useful in the research on retrievals and chargebacks To access the Bank Lookup Module click on Bank Lookup on the Re ource Online Ho
173. nied Reversals page 33 Dispositions page 35 Pending Chargebacks page 41 Representments page 43 Reversals page 45 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Appendix C Retrieval Reason Codes MasterCard Retrieval Codes Reason Code Description 23 T amp E Invalid Transaction 41 Legal or fraud analysis 42 Potential chargeback Compliance doc 99 Request for Media Default VISA Retrieval Codes Reason Code Description 28 Request for copy bearing signature 29 Request for T amp E document 30 Request due to cardholder inquiry 33 Request for legal process or fraud analysis 34 Repeat request 99 Request for media default Related Reports Expired Retrievals page 72 Fulfilled Retrievals page 74 Outstanding Retrievals page 76 April 2003 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 159 Appendix D Qualification Downgrade Reason Codes 160 Code Description Detail A10 MISSING INVALID Merchants who are priced at SUPERMARKET DATA MasterCard Supermarket 017 but who do not meet the supermarket qualifications will have their sales clear at Merit Ill with this code They may clear here due to not having the S code or it is in the wrong positions 20 22 or having the incorrect MCC All MERCHANT CODE MCC Mercha
174. nt Indicates a case in the messages area that has been received by Paymentech and found to have all required information and documentation wi Acknowledgment April 2003 Recon olution Manual V4 0 137 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description p Alert Indicates a case in the messages area that has been received Alert by Paymentech but is missing information or documentation and further action is required by the user Date The date the message was created User ID Always displays System Case Number The case number of the retrieval or chargeback Previous 4 p Next This icon can be used to view additional Chargeback and Previous Nexi Retrieval messages Each area can display up to 20 cases at a time for viewing If more than 20 cases exist click 4 to view the previous 20 cases Click gt to view the next 20 cases Retrieval Messages This area holds retrieval messages that may require action be taken by the user New cases arrive daily A Acknowledgment Indicates a case in the Messages area that has Acknowledgment been received by Paymentech and found to have all required information and documentation p Alert Indicates a case in the Messages area that has been be Alert r A b S 3 received by Paymentech but is missing information or documentation and further action is required by the user Date The date the message was created User ID
175. nt accepted a Signature Card and the transaction downgraded because the transaction failed the timeliness edits WWI MISSING INVALID WAREHOUSE CLUB CODE For Warehouse transactions there must be a three digit code on the mainframe in the DBA Name field in positions 20 21 22 positions and is passed on to MasterCard XX TRANSACTION CLEARED AS CORPORATE T amp E Merchant accepted a Corporate card at a T amp E location This is not an error but rather a descriptive billback XX2 TRANSACTION CLEARED OTHER THAN PRICED This billback code appears when a merchant s transactions clear at a level other than where the merchants account is priced XX3 TRANSACTION CLEARED AS CHECK CARD This billback code appears when a merchant accepts a Visa Check Card April 2003 Recon olution Manual V4 0 171 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Related Report Non Qualified Transactions page 66 172 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL
176. nt did not do AVS ACQ AUTHORIZATION CODE DOES NOT QUALIFY At time of authorization Visa and MC returns a six digit authorization code This error is caused by one of two reasons 1 Authorization code not sent in settlement record 2 An invalid Authorization code was sent at time of settlement ASQ AUTHORIZATION SOURCE CODE DOES NOT QUALIFY At time of authorization Visa and MC returns a one digit authorization Source code This error is caused by one of two reasons 1 Transaction was off line Force Authorization manually key entered or not entered at all 2 Source code not sent in settlement record ATM AUTHORIZATION amp CLEARING AMOUNT EXCEED TOLERANCE This error reflects that a transaction amount was either smaller or larger then the authorization amount allowed tolerance CCl TRANSACTION CLEARED AS CORP T amp E RATE US AIRLINE Merchant accepted a Corporate card and did not supply one or all of the following fields to qualify at Data Rate Il 1 Customer Code 2 Tax Amount 3 Merchant Type 4 Merchant Tax ID CC2 TRANSACTION CLEARED AS CORP T amp E RATE II US AIRLINE Merchant accepted a Corporate card and did not supply the Line Item Detail to qualify at Data Rate Ill CC3 TRANSACTION CLEARED AS PASSENGER TRANSPORT Merchant Qualified at the best rate This is not an error but rather a descriptive billback Recon olution Manual V4 0 April
177. nt in the Exceptions Summary Report page 39 Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Related Topics Dispositions page 35 Pending Chargebacks page 41 Representments page 43 Reversals page 45 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Dispositions REPORT CATEGORY Chargebacks The Dispositions report lists each disposition for the selected merchant s within the selected date range A disposition is a chargeback a transaction that is disputed by the cardholder that is settled in favor of the cardholder A disposition usually results in a deduction from the merchant s deposit Log Out Merchant Name Disposition Report 425523 OUTLET for Sep 01 2001 through Nov 29 2001 CASE HO DISP DATE CBDATE TRANS DATE MERCHANT HO CARDHOLDER NO ORIG REF HNO REASON AMOUNT 0000000000 9 27 2001 9 7 2001 9 2 2001 00000000 0000000000000000 0000000000 25 T Processing Error 62 14 0000000000 11 26 2001 1447 2001 8 12 2001 00000000 0000000000000000 0000000000 37 Fraudulent Transaction No Cardholder Auth 55 68 0000000000 11 26 2001 11 19 2001 8 10 2001 00000000 0000000000000000 0000000000 69 Services Not Rendered 2 54 57 TOTAL 172 39 Report Run 11 30 2001 22 06 08 GMT The following table describes the fields in the Dispositions
178. ntation CONFIDENTIAL Reversals REPORT CATEGORY Chargebacks The Reversals report lists chargebacks that were originally settled as dispositions and have been subsequently approved for a merchant reversal The dollar amount of a reversal is usually added to the merchant s deposit Home Reports Input Results Help Log Out Merchant Name Reversal Report CHAIN 00000000 for Nov 25 2001 through Nov 29 2001 CASE NO REV DATE CB DATE TRANS DATE MERCHANT NO CARDHOLDER HO ORIG REF NO REASON AMOUNT 000000000000 11 26 2001 10 29 2001 8 14 2001 ooo0000000 0000000000000000 00000000000 25 T Processing Error 116 46 000000000000 11 26 2001 10 30 2001 9 8 2001 0000000000 0000000000000000 00000000000 40 Fraudulent Processing of Transaction 89 67 TOTAL 206 13 EJ MS Excel Report Run 11 30 2001 23 16 50 GM The following table describes the fields in the Reversals report Field Description Case No The control number assigned to the chargeback for tracking purposes Use this number when communicating to Paymentech about this chargeback Rev Date The date the status of this chargeback changed to a reversed status CB Date The date the chargeback was initiated by the card issuing institution Trans Date The date the original transaction occurred Merchant No The merchant s identifying number with Paymentech Cardholder No The card number used in the transaction Orig Ref No
179. nth for the previous month s activity It is generated at the hierarchy level of the Recon olution logon and includes activity for all merchant locations under that level MERCHANT NAME CHAIN 0000000000 Debit Card Monthly Analysis 822119 4 February 2003 gt SM TWTFS Am eal Choose the appropriate month and year for the data you wish to view If a report is available for that month the word month will appear in bold at the bottom of the calendar Click on the word month and the Debit Card Analysis report and accompanying graph will display About Us Solutions Partners What s New My Paymentech NavBar Next Last Goto Page GE 100 search Download Print Help x Debit Card Visa Monthly Analysis For Period 1 1 2003 1 31 2003 111111 MERCHANT HAME IHC 999999999 CORPORATE Debit Card Visa Analysis DONUNEAMT OFFLINE AMT Online vs Offline Amt 0402 0502 0602 0702 0802 0902 1002 1102 1202 Month MMYY Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL About Us Solutions Partners What s New My Paymentech Home Reports Results NavBar First Prev N Goto Page 4 of 100 E E A Outlot Merchant Online Online Online Online Offline Offline Offline Item Amt 1D Name items items Am Am items items Amt Totals Totals 999101 MERCHANT NAME 001 1248 85 33 676 51 86 227 15 5 480 28 1475 39 156 79 999102 MERCHANT NAME 002 1588
180. nts who are priced at DOES NOT QUALIFY FOR CAT MasterCard CAT 040 with an MCC of 5542 but settle transactions under the MCC of 5541 will now attempt to clear at Merit Ill If the sale meets the Merit Ill requirements and the sale is less than or equal to 35 71 they will receive this code A12 MERCHANT CODE MCC Merchant has an MCC code that DOES NOT QUALIFY FOR KEY does not allow them to qualify at ENTERED MasterCard s Key Entered rate A13 TRAN SHIP DATE MORE THEN 7 For Direct Marketing Card Not DAYS FROM AUTHORIZATION Present merchants the merchant has DATE seven days from the time they do authorization to ship the merchandise and then settle You receive this error when the authorization date is greater then seven days from the transaction date Al4 AUTHORIZATION MCC DOES The Authorization and settlement NOT MATCH SETTLEMENT MCC MCC must equal Al5 ILLOGICAL DATES SETTLEMENT You can not have a settlement date DATE PRIOR TO before the Authorization AUTHORIZATION DATE AAI TRANSACTION CLEARED AS This descriptor reflects that a HAND KEYED TRANSACTION transaction was hand keyed rather then swiped This is not an error but rather a descriptive bill back Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL XoYe l AA2 Description ERROR READING MAGNETIC STRIPE Detail This billback code appears when the full magnetic stripe is not read on a
181. o define reporting groups so that you can view data for your organization that best suits your needs These reporting groups impact only how your data is displayed in Recon olution and is completely independent of the hierarchy structure used to setup your organization on the Paymentech platform The reporting group concept allows the Re ource Online Recon olution logons to reflect the following scenarios gt Create a logon at the merchant outlet level so that data only for that location is viewable gt Create a logon for a group of merchants even if they are not related by hierarchy chaining logic gt Create a logon for a subset of merchants that are related by hierarchy chaining logic For example a merchant has a corporate office with 85 locations but needs to be able to view data for only 10 of those locations Setup and maintenance of the custom hierarchy structure are managed by Paymentech If merchant locations are added deleted or changed once the initial custom structure is designed Paymentech needs to be notified to update the custom setup accordingly Although custom hierarchy functionality allows you to tailor how you view data for your organization in Recon olution care needs to be taken in the initial planning stages to determine the best way for the custom structure to be defined so that future growth and changes can be accommodated Up to three levels can be defined in the custom hierarchy structure gt Le
182. of day update occurs As long as the case appears in the Work Tracker queue you have the option of making any changes to the record and resubmitting the case Accepting a Chargeback Accepting a chargeback means that the user agrees that the chargeback is valid Select Accept Chargeback option under the Actions tab It is not necessary to add a text comment or attach an image when accepting a chargeback but you have the option to if desired Messages Queues Cases Open Cases SMIECI OLIE Chargeback Information Section Release Case Files Sear gennek Orme pal dnd ae a HED Merchant Section 7 Case Information a ji diame Action Code Case Number Nerctvant Cardholder a E Output Package OUTSTANDING 12345678901234567890 12345678901234567890 1234567890123456789012345 Chargeback Reason Code 99 Mail Phone Order Transaction on Expired or Hever Issued Account Number Merchant Name Category Code Company XYZ 5411 Chargeback Amourt Due Date Request Date Processing Date Transaction Date 123 456 789 00 USD 12 3102 12 3102 12 3102 12 31 02 Transaction Amourt Chargeback Cycle Transaction Loostor 123 456 789 00 USD Incoming Pre Compliance Foreign Amount Reference Airline Ticket 123 456 789 00 USD 12345678901234567890123456789012345 bd serno Acton Notes Actions Accept Chargeback Required Checklist Items Completed Enter Notes X Upload Images Screen ID QUENEW WKL Merchant No 1234507890 L April 2003 Recon
183. on which is a more flexible and powerful download functionality This option allows you to select as many data fields as desired but also requires more keystrokes You can also specify values for downloading records that meet certain criteria See User Select Downloading the Settlement Summary page 61 for more details There are many different ways you may navigate the report e Click on the underlined hierarchy or merchant name to go directly to the page containing data for that entity e Use the Next or Prev buttons to move forward 1 page or back 1 page e Enter the desired page number in the Page box and press return to go directly to that page e Quickly move to the first page of the report by clicking on the First button or to the last page of the report by clicking on the Last button Printing the Settlement Summary with a Browser Proceed through the following steps in order to print your Settlement Summary from inside your Browser 1 Display page of the report that you wish to print 2 Change font size of type in the report to 75 Click on the drop down box that displays 100 and highlight 75 option 3 Move cursor to body of report and right click Highlight Select All and all data on page will be highlighted April 2003 Recon olution Manual V4 0 59 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 4 Press Print button in browser Make sure the landscape print orientation has been selected
184. onded and Paymentech has reviewed for completeness Values include 01 Merchant Response User has responded to the retrieval and information is complete Generates an acknowledgement 02 Missing Media User has responded to the retrieval but information is missing and the user needs to take further action Generates an alert 03 Second Request User has responded to the retrieval but information is missing and the user needs to take further action Generates an alert and the retrieval is returned to the Outstanding List 04 Illegible Missing Media User has responded to the retrieval but information is illegible and user needs to take further action Generates an alert 05 Wrong Item User has responded to the retrieval but information attached did not match the retrieval and the user needs to take further action Generates an alert 06 Credit Issued User has responded to the retrieval and merchant has issued credit Generates an acknowledgement 07 Folio Letter Received User has responded to the retrieval and the appropriate documentation has been received Generates an acknowledgement 11 Certified Mail Received User has responded to the retrieval with a certified letter which has been received Generates an acknowledgement 16 Unable to Fulfill User has responded to the retrieval with an unable to fulfill response Retrieval Type The type of retrieval Values include Request Only Chargeback Airline
185. ontact your Paymentech representative Technical Support Technical Help Desk 1 800 254 9556 24 hours a day 7 days a week If you need training or assistance in understanding your data contact your Paymentech Representative If you need assistance with your scanner or imaging software contact your internal technology services department System Requirements Access to Re pond is available only through Re ource Online and Recon olution To access Re ource Online make sure you have the following items 1 Internet Service Provider 2 Browser Microsoft Internet Explorer 5 5 or Netscape 4 7 3 ReS ource Online logon and password provided by Paymentech April 2003 Recon olution Manual V4 0 113 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 114 4 Scanner and imaging software To use Re pond to its fullest capacity a scanner is needed A scanner and imaging software of any manufacturer can be used but must support tif image format and the following settings e Compression CCITT Group 4 2d Fax e Color Black and White e Resolution 200 x 200 dps e Paper Size 8 1 2 x 11 or less for a single sheet e Image Size Actual do not select fit to height or fit to width Depending on the software that comes with your scanner these settings may be applied at the time the image is scanned or may be applied after the fact with imaging software that comes with your PC For assistance in s
186. oups that can be defined which are independent of the Paymentech hierarchy structure Credit Card A plastic card with a magnetic strip of encoded information used to buy goods or services A credit card transaction results in a charge against a line of credit offered to the cardholder by the card issuing institution Deposit The amount of money that a processing institution puts into a merchant s depository account when a batch of authorized payment transactions is settled Re ource Online defines a submitted deposit as the amount of the batch total from the merchant The paid deposit is defined as the submitted deposit minus the non settled transactions exceptions and processing fees Deposit Correction Notice DCN An adjustment that Paymentech makes to a merchant s deposit total when Paymentech detects an error in a batch Disposition A settled chargeback amount that results in an adjustment usually a deduction to a merchant s deposit Downgrade The process of identifying a non qualified transaction Since non qualified transactions cost the merchant more in interchange fees information about downgrades is important to monitor and determine why downgrades are occurring Exception Notification of something that stops or modifies the normal procedure of processing a transaction Chargebacks retrievals and deposit correction notifications are all exceptions Expired Retrieval
187. page 148 Helpful Hint Detail on dispositioned chargebacks typically appears 1 3 days prior to the funding impact For example a dispositioned chargeback record appearing on Tuesday will have a funding impact on Wednesday This schedule holds true until a dispositioned chargeback record appears on a Saturday The funding impact will be on the following Tuesday Related Topics Reversals page 45 Representments page 43 Pending Chargebacks page 41 Denied Reversals page 33 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Dispositions Analysis REPORT CATEGORY Chargebacks The Dispositions Analysis report displays dispositioned chargeback amount as a percentage of submitted amount by merchant on a monthly basis with a graph to help you view trends The graph displays trends over a 12 month period Dispositioned chargebacks are those that have been posted to the merchant s account and money has moved as a result Note This report is a pre generated report that is automatically created on the 1 of the month for the previous month s activity It is generated at the hierarchy level of the Recon olution logon and includes activity for all merchant locations under that level MERCHANT NAME CHAIN 000000000 Dispositions Analysis 822119 4 March 2003 23 24 25 26 2 30 31 Month er Heo E Choose the appropriate month and year for the data you wish to view
188. pplying a scoring model to the number and dollar amount of credit transactions as well as to the number and dollar amount of matching debit transactions The lower the score the greater number of credit transactions that do not have a corresponding debit match o Displays rankings of all locations within your organization by score A score of 100 indicates all credit transactions have offsetting debit transactions gt Detail Section o Simply click on the underlined merchant number in the summary section to view detailed information on the credit transactions and corresponding debit transactions if applicable For your convenience we highlight those situations in which matching debits were not found Recon olution Manual V4 0 109 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Summary Section Credits Without Offsetting Debits For Period 5 1 02 5 31 02 000000 SAMPLE COMPANY CHAIN 000000000 CHAIN Merchants with Lowest Score Merchant Number Outlet Merchant ID Name 000000 000000 000000 000000 000000 000000 000000 000000 SAMPLE MERCHANT 01 24 SAMPLE MERCHANT 02 47 SAMPLE MERCHANT 03 31 SAMPLE MERCHANT 04 SAMPLE MERCHANT 05 SAMPLE MERCHANT 05 SAMPLE MERCHANT 07 SAMPLE MERCHANT 08 SAMPLE MERCHANT 09 SAMPLE MERCHANT 10 Credit Amount Credit Count Debit Count No Match Debit Count Match 3 062 18 19 4 522 79 39 2 754 78 25 3 522 15 25 5 143 06 867 80 2 509
189. pt Chargeback Dispute Chargeback Accept Chargeback Dispute Chargeback Accept Chargeback 99 Today s Date 10 01 01 Amount in Dispute 9 998 999 99 USD 9 909 099 99 USD 9 900 009 99 USO 9 999 999 99 USD 9 999 099 99 USD 9 990 009 99 USD 9 999 009 99 USO Previous 4 p Next Action Code Outstanding Outstanding Outstanding Outstanding Outstanding Outstanding Ourstanding Ei Previous Next Screen ID QUENEW WKL Merchant No 1234507890 L The following table describes the fields and icons of the Queue Worklist in the Queues Screen Field Queue Worklist Description in the Queues Selector area This area allows you to view all cases within the queue chosen Green Arrow This icon is used to view and work a specific case Once you choose a case the Case Screen will appear Due Date Retrieval The date by which you must respond to the Chargeback or Case Number The case number of the retrieval or chargeback Cardholder chargeback The cardholder number associated with the retrieval or Merchant The merchant s identifying number with Paymentech Amount in Dispute The dollar amount of the retrieval or chargeback RC The reason code of the retrieval or chargeback Action Code This field displays the last action taken on the case Previous 4 This icon can be used to view outstanding cases Each area can gt Next Previou
190. r additional action to be taken Acknowledgement Indicates a case that user responded to has been received and found to have all required information and documentation No further action from the user is required T Alert Acknowledgment Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Icon Previous q gt Next Previous Next Description This icon appears near areas that display Outstanding cases Worked cases and My Message records Click 4 to view the previous cases Click gt to view the next cases we Refresh Click to reload all items currently displayed and to update any new data available Search Click to search for specific cases You can choose to search Chargeback or Retrieval cases by selecting the appropriate radio button You may search by reference number cardholder number case number merchant number or dispute amount Screen ID The Screen ID shows the combination of screen elements which are being displayed at a given time Merchant No The hierarchy number in the Recon olution setup Clicking the Logout icon allows you to sign out of Logout Re pond Scroll Bars arrows Slide the scroll bar or click the up or down arrows a to move through the list of cases Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 115 Queues
191. r password and do not write it down e Log off from the Recon olution application when you are finished viewing your data or when you will be away from your PC 8 What if I forget my logon e Contact Advanced Product Support for assistance at 1 800 254 9556 24 hours a day 7 days a week for assistance 9 Will my password expire e No 10 Is there an automatic user time out e Yes If you are logged in but have not accessed the application for 10 minutes you will automatically be logged out for security purposes e Ifyou log out of the application and then log in again within 10 minutes you will not be prompted to enter your password again 11 Can I access Re ource Online Recon olution from any PC that has Internet access e Yes as long as one of the required web browsers is used and you have authorization to use the application You must always use the appropriate password Support 1 What if I need help with Recon olution e Ifyou need technical assistance with Recon olution call 1 800 254 9556 24 hours a day 7 days a week e Ifyou need training or help interpreting data in the Recon olution reports contact your Paymentech representative for assistance Data 1 How much data is available for viewing e Data viewing history is determined by the data type Summary financial data accumulates up to 6 months Transaction detail data accumulates up to 6 months Authorization data accumulates up to 3 months Retri
192. record that has been worked by the user in the form of a response and is currently being reviewed for accuracy and completeness The retrieval record no longer appears in the Work Tracker list but may be found using the search functionality In Process Denial Status of a retrieval record that has been worked by the user in the form of unable to fulfill and is currently being reviewed for accuracy and completeness The retrieval record no longer appears in the Work Tracker list but may be found using the search functionality Thank you for responding to our request for information This is confirmation that our system received a response s from you for the item listed Acknowledgement message that worked retrieval or chargeback record has been received The retrieval request was not accepted for the reason listed above Please correct the retrieval response and resubmit within the required time frame in order to prevent an irreversible chargeback Alert message that submitted retrieval did not contain complete or accurate information A corresponding description will also be included to provide the user with guidance on what additional action needs to be taken In Process Rebuttal Status of a chargeback record that has been worked by the user in the form of a rebuttal and it is currently being reviewed for accuracy and completeness The Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation
193. retrievals 20 digits need to be entered If the merchant number is less than 20 digits 0 fill to the left until 20 digits are used e For retrievals and chargebacks if searching by a merchant number that starts with 420 421 424 430 the full 12 digits of the number should be entered No 0 fill is required April 2003 Recon olution Manual V4 0 139 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Screen Description Close G Chargebacks C Retrievals Search Results The following table describes the fields and icons in the Search Criteria screen Field Description Close Click to close the Search Criteria screen and return to the previous page Choose Case Type Select either Chargebacks or Retrievals Search By The criteria to be used for the search Click the down arrow v next to this field to display the criteria which include Case Merchant Cardholder Reference Dispute Amount Enter the specific data element to search for in the free form text field to the right of the Search By field Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Exception Item ReSpond Frequently Asked Questions What card types are reported in Re pond Retrieval and chargeback records are reported for Visa MasterCard and Diners How do I access Re pond Once you have logged into Re ource Online and Re
194. rint functionality requires the user to display each page that needs to be printed on the screen This works best if the report is of a manageable size See Printing the Settlement Summary with a Browser page 59 for more information e Use the download print button to save the report on your PC in an Adobe PDF file format or to just print This method of printing is recommended as it allows you to print all report pages with a single command While this does require you to have the Adobe Acrobat Reader software installed on your computer the software can be downloaded at no cost at http www adobe com See Printing the Settlement Summary in Adobe PDF File Format page 60 for more information This report can also be downloaded via either Excel or comma delimited format via the following methods e The One Click download option available on Settlement Summary reports dated 09 28 01 and later This option allows you to export the most commonly used fields in the report with just one click While you cannot change which columns are selected for this export the number of keystrokes required to execute the function is minimal The following fields are exported automatically As of Date Chain Number merchant Name merchant Number Deposits Chargebacks DCNs Settlement Fees Financial Adjustments Trailing Chargebacks Net Deposit See One Click Downloading the Settlement Summary page 60 for more details e The User Selects opti
195. s Change Password luser Name accesstevel ot Show Users USERNAME TEST Edit Reports Reset Password Delete USERNAME TEST Edit Reports Reset Password Delete Paymentech com Privacy Policy Terms of Use Contact us Copyright 2001 2002 Paymentech LP All Rights Reserved e The Reporting Users screen appears e If the new setup is to have access to the same reports as the admin logon no additional action is necessary Simply click on the Home tab to return to the Recon olution application or click on the Logout tab to exit Re ource Online e To change the reports the new setup has access to click on Edit Reports for the appropriate user name Log Out User Repons Custom Setup Highlighted folds indicate changes FF ALL TRANSACTIONS REPORT FF AOZA non REPORT F DATCHOCTAL REPORT FF CARD HOLDER SEARCH 1 CARD NUMBER HETORYV F ocn euport FF DEPED REVERSAL REPORT FF Deposit SUMMARY BY CARD TYPE REPORT FF DEPOSIT SUMMARY BY MERCHANT BY CARD TYPE FF cesposinces REPORT FF excep TONS SUMMARY REPORT F DPRED RETREVAL RENAT FF FINANCIAL ADJUSTMENTS REPORT e A check mark next to a report name indicates the user has access to that report To remove access to a particular report simply uncheck the box Make all your selections then click on the Update button to save your selections Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Cha
196. s i ccsitiiccnersegeessdtuservedeopsnssseoneveuazea A ARTA 95 SHOW Users iin m ne G EAE EE T A E T A R 95 Using Re ource Online s Bank Lookup Module ns s ss sssssssssssssssesssessiesrserrssresrsesresresnrees 96 Using Re ource Online s File Download Module ss ssssssessssssseessessiessesrssresrresressressees 97 Optional Modules 99 Deci iona ble Data siisii aa a a Ta iaeia 99 Bankcard Interchange Report s ssssssesessessesresresiestssesrertsnterisnesrenrsneresrenrenesnes 100 Summary SECU ON sis es csi is Seseses cout cb avsaeeet otal EET SEEE EEEE ESEVE ESEESE 101 Detail Sections er e Meeiee rece E E tits aes 102 Printing and Saving the Report ccc cece eseecececeeseseseseseneeees 103 Exporting tO EXCel si s ccsssssscissiessessssuases ceetecossvvaenssssouesossveagchshsasecvessuesautes 103 Hel pri ints xia hee tates nav eandatiniaaeh E aout 103 Apri 2003 Reon olution Mand V4 Ge CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Chargeback and Retrieval Report occ cssseseseseeeeeseseseseseseseseeeseneseseseeeees 104 S Mmary SECON inne iari eA E E E E 105 D tail Sectiotieiriiie ne a ee e e ENNE TAREE 107 Printing and Saving the Report ss sssesssesissisresresresiesesresrenresresreresses 108 Exporting to Extel paineinen ee EE A E tye 108 Fel pitt Finis ineo a e EE E E wensdeaes 108 Credits Without Offsetting Debits sssesssesssssessestssresresiesesrssresrssieresresresesreene 109 DSUMMAry
197. s Next view the next 20 cases display up to 20 cases at a time for viewing If more than 20 cases exist click 4 to view the previous 20 cases Click gt to April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Recon olution Manual V4 0 119 120 Cases The Cases screen provides detailed documentation information and response actions relating to a chargeback or retrieval case This screen can be reached by either selecting the Cases tab at the top of the Re pond module or the green arrow icon located next to a case in the Queues Worklist section The Cases screen contains three sections Case Files area Chargeback Retrieval Information area and the merchant response area Case Files The case files section allows you to view the documentation related to a case The case files folder is separated into the Merchant Supplied folder and the Output Package Folder The Merchant Supplied folder includes documentation supplied by you The Output Package folder includes any documentation sent to you such as advice from a card issuing bank This documentation is the same as the documentation you receive via fax or mail if applicable To view the documents contained in a folder click on the plus sign To view an image in a folder double click on the document Messages Queues Open Cases SEMIA CB123452989 Chargeback Information Section O O Release 3 5 Case Files z PREFET led Section 7
198. s account number used in the transaction Merchant No The merchant s identifying number with Paymentech Reference Sequential number assigned by Paymentech to each item in the batch Qualification The level of interchange at which the transaction qualified A qualified transaction falls into the best level of interchange available for the specific merchant classification Paid By Paymentech if Paymentech pays the Merchant for the transaction others if paid by a third party Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Field Description Trans Type The kind of transaction DR for Debit or CR for Credit Trans Ref The transaction reference number Key Mag The letter K indicates the transaction was hand keyed into the POS device The letter M indicates the magnetic stripe was read when the card was swiped through the POS device Auth Code The authorization code issued by the card issuing institution for the transaction Reject Ind The letter Y indicates this is a rejected transaction Amount The dollar amount of the transaction Custom Data A unique identifier inputted by the merchant that is captured with the transaction at the point of sale This field accommodates up to 30 bytes of alpha numeric data This field will only display if the user customizes the preferences to display Custom Data in the User Preferenc
199. s in the highlighted batch that were downgraded to a higher rate All Transactions page 12 Lists all transactions in the highlighted batch Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 15 Batch Exception Report REPORT CATEGORY Batch and Transactions The Batch Exception Report displays information on batches that were closed more than two days after they were opened Use this report to identify locations that may have procedural or hardware software issues that prevent them from closing in a timely manner Pa mentech About Us Solutions Partners What s New My Paymentech ar Log Out MERCHANT NAME Batch Exception Report 822119 CHAIN 000000000 for Feb 01 2003 through Feb 11 2003 MERCHANT NO MERCHANT NAME BATCHNO BATCH OPEN DATE BATCH CLOSE DATE BATCH ITEM COUNT BATCH AMOUNT 999999991 MERCHANT NAME 2222222203 1 31 2003 2 3 2003 8 413 80 999999992 MERCHANT NAME 2222222201 2 2 2003 245 2003 5 2784 83 999999993 MERCHANT NAME 2222222205 4 31 2003 2 3 2003 38 4 142 62 51 7 341 25 Report Run 3 f 2 2003 21 27 45 GMT Paymentech com Privacy Policy Terms of Use Contact us Copyright 2001 2003 Paymentech L P All Rights Reserved The following table describes the fields displayed in the Batch Exception Report Field Description Merchant No The merchant s identifying number with Paymentech Merchant Name Merchant
200. s is the best rate possible at which to clear This is not an error but rather a descriptive billback INF TRANSACTION CLEARED AS INFINITE CARD Merchant accepted a Infinite Card this is how it cleared This is not an error but rather a descriptive billback JJ TRANSACTION CLEARED AS WORLD T amp E LODGING Merchant accepted a MasterCard World Card and this is how it cleared This is not an error but rather a descriptive billback JJ2 TRANSACTION CLEARED AS WORLD T amp E VEHICLE RENTAL Merchant accepted a MasterCard World Card and this is how it cleared This is not an error but rather a descriptive billback JJ3 TRANSACTION CLEARED AS WORLD T amp E PASS TRANS Merchant accepted a MasterCard World Card and this is how it cleared This is not an error but rather a descriptive billback JJ4 TRANSACTION CLEARED AS WORLD T amp E DINING TRAVEL AGNT Merchant accepted a MasterCard World Card and this is how it cleared This is not an error but rather a descriptive billback KK MISSING INVALID FUEL PRODUCT CODE For all Fleet Merchants all Fuel transactions must summit the correct product code Merchant should talk to their software provider KK2 MISSING INVALID FUEL QUANTITY For all Fleet Merchants all Fuel transactions must summit the correct fuel quantity Merchant should talk to their software provider KK3 MISSING INVALID FUEL SALE AMOUNT For all Flee
201. solidated transactior reporting and roconciliation data Administration Allows you to seup addtional users delete users and change passwords tor your web based rapniting system users e Bank Lookup Trovides banc contact infarmatior for arcas such as cuthorizctions and acdress v gt rification for the kank that issued a particular credt card e tle Vownload On selec reports you wil notice a dewnlsad button ie now availazie This bution allows you to cownload the records frem a report into a comma delimited csv file format that automatically cpens in Microsofl Excel The dowload functionality includes an ortionto downloed now 3r download later The download row option allows you to download and view the output mmediately while you ara viewing ycur Click on the features you need in the left hand column to access them 92 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Using ReSource Online s Administration Module This module allows the owner of the Re ource Online Admin logon to set up additional users delete users and change or reset passwords To access the Administration Module click on Administration on the Re ource Online home page Log Out Administration Add Users Change Password Show Users Three options are available Add Users Pa mentech About Us Solutions Partners What s New My Paymentech site m
202. sure to change the level of the hierarchy you are viewing down to a chain or outlet level in order to have the appropriate access Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 The online statement is a print image which means the statement cannot be exported or manipulated in any way The statement can be printed by clicking on the print button that appears above the statement Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 79 Additional Features User Preferences User preferences provide you with the option and flexibility to customize how information is displayed in your Recon olution reports The functionality consists of two components gt Filtering Allows you to display only those records that meet the criteria you specify gt Customize Allows you to specify which of the available fields to display in a particular report what order the fields should display in and in what order records should be sorted within the report Also allows you to display the custom data field if applicable The user preferences functionality modifies only the appearance of how data is displayed in your reports It does not delete or alter the data in the Recon olution databases Although user preferences allows you to tailor the look of your Recon olution reports to meet your needs care should be taken in specifying t
203. t Merchants all Fuel transactions must summit the correct sale amount Merchant should talk to their software provider KK4 MISSING INVALID TAX AMOUNT All Corporate Business Purchasing Card transactions must send a valid dollar amount of zeros or greater than zero KK5 MISSING INVALID FUEL UNIT PRICE For all Fleet Merchants all Fuel transactions must summit the correct Unit Price Merchant should talk to their software provider April 2003 Recon olution Manual V4 0 169 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 170 Code Description Detail KK8 MISSING INVALID SALES TAX All Corporate Business Purchasing IND Cards must send a valid tax indicator with the corresponding amount of zeros or greater than zero KKA SALES TAX AMT gt Tax Amount may not exceed Sales TRANSACTION AMOUNT Amount KKC MISSING INVALID FED TAX ID All MasterCard purchase card transactions must have the nine 9 digit Federal Tax Id KKD MISSING INVALID MERCHANT All MasterCard purchase card TYPE transactions must have a valid merchant type code MM1 TRANSACTION CLEARED AS The merchant accepted a Foreign FOREIGN ELECTRONIC card and this is the best rate possible This is not an error but rather a descriptive billback MM2 TRANSACTION CLEARED AS The merchant accepted a Foreign FOREIGN STANDARD card and it was key entered therefore
204. t No The merchant s identifying number with Paymentech Batch Total The net dollar amount of all transactions in the batch Negative amounts appear in red with parentheses Trans The number of transactions in the batch Adj Amt The debit or credit amount of the batch adjustment Negative amounts appear in red with parentheses 14 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Field Description Settled Amt The sum of all transactions in this batch which Paymentech paid to the merchant Paymentech may be responsible for settling Visa MasterCard Diners and JCB transactions Negative amounts appear in red with parentheses Non Settled Amt The sum of all transactions in this batch that were forwarded to the appropriate card processing company such as American Express or Discover These card companies bear responsibility for settling their transactions with the merchant directly Negative amounts appear in red with parentheses To view transaction detail information for a particular batch click the radio button next to the batch number then select one of the buttons at the bottom of the screen Button Qualified Transactions page 70 Description Lists transactions in the highlighted batch that meet all requirements for the best exchange rate Non Qual Transactions page 66 Lists transaction
205. t in the Recap Summary Report page 27 Related Topics Settlement Fees Detail page 52 April 2003 Recon olution Manual V4 0 51 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Settlement Fees Detail REPORT CATEGORY Fees Recon olution allows quick and easy access to the merchant s settlement fees which are the fees that Paymentech charges a merchant for transaction processing services and are usually assessed at the time a merchant cycles This detail report displays fee data in the three main categories of Discount Service Charge Fees which includes authorization fees equipment product usage etc and Interchange Assessment You can display settlement fees actually charged to a specific merchant or group of merchants on a specific date or over a specific date range Fees are usually assessed at the time a merchant cycles Merchant Name Settlement Fees Detail Report i fo ia CHAIN 00000000 for Dec 02 2001 Records per page Go ta page of 90 AS OF DATE MERCH HO NAME FEE CATEGORY TRANSIT DDA METHOD AMOUNT 12 2 2001 0000000000 Merchant Location 1 Discount Serice Charge 000000000 00000000 ACH 7 18 12 2 2001 0000000000 Merchant Location 2 Fees 000000000 00000000 ACH 92 15 12 2 2001 0000000000 Merchant Location 3 Interchange Assessment 000000000 00000000 ACH 1 303 41 12 2 2001 0000000000 Merchant Location 4 Discount Serice Charge 000000000 00000000 ACH 4 60 12 2 200
206. t that is captured with the transaction at the point of sale The field accommodates up to 30 bytes of alpha numeric data This field will only display if custom data is present for any merchant location in the hierarchy and if the merchant meets the necessary requirements page 148 Amount The dollar amount of the retrieval Printing and Saving the Report Click on the Download Print button in the blue banner Select All to download all pages of the report Click Save PDF File Download window opens Click Save This File to Disk then OK Type file name and click save The file will be saved as an Adobe Acrobat document When download complete close window Close PDF window to return to the report eal Su ec nS Exporting to Excel Each section of the report can easily be exported by clicking on the text that says click here to export Helpful Hints gt The reports are generated monthly and should be available the 1 day of the month for the previous month s activity gt To access the report you need to be at the highest hierarchy level of your Re ource Online Recon olution logon gt Chargebacks data is based on those chargebacks that were dispositioned in the defined reporting period gt Retrieval data is based on those retrievals that were initiated in the defined reporting period gt The higher the score for a particular location the worse off that location is gt Ifyou ha
207. te range for the search specify a date range of a few days before and a few days after you think the transaction occurred The custom data field is always displayed on the Cardholder Search Report regardless of whether or not there is data to display Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL Cardholder History REPORT CATEGORY Card Number Search The Cardholder History report allows you to search by cardholder number to obtain detail on authorizations transactions retrievals and chargebacks Select correct date range Business Id From 08 01 2001 ES mmidd yyyy To 11 27 2001 53 mm dd yyyy Enter Card Humber a Click submit to complete your search Enter the cardholder number you are looking for and the date range Then click the Submit button at the bottom of the screen MERCHANT NAME Card Number History Cardnumber 4000000000000015 800012 CHAIN 600000001 for Mar 01 2003 through Mar 24 2003 TYPE MERCHANT DATE AMOUNT AUTH CD SRC KEYMAG TRTYPE BATCHNO CASE REJECT IND REASON CUSTOM DATA 02 TRANS 6000000015 02 28 03 259 72 N A NA NIA DR 100000000052 N A N A Paymentech com Privacy Policy Terms of Use Contact us Copyright 2001 2003 Paymentech L P All Rights Reserved The following table describes the fields displayed in the Cardholder History report Type The record type 01 AUTH Authorization 02 TRAN
208. tech About Us Solutions Partners What s New My Paymentech MERCHANT NAME All Transactions Report 800012 PN gt CHAIN 600000001 for Mar 01 2003 through Mar 18 2003 Records per page fio Go to page Z DATE BATCH DATE CARDHOLDER NO MERCHANT NO REF QUALIFICATION PAID BY TRTYPE AMOUNT CUSTOM DATA 034003 302003 4000000000000015 6000000023 11 Visa Pre CPS 2000 Foreign PAYMENTECH DR 415 00 01341200341011341200000000 os1oms 3 10 2003 4000000000000023 6000000058 Visa Pre CPS 2000 Foreign PAYMENTECH DR 348 00 01340300241011340800000000 030903 3 10 2003 4000000000000063 6000000033 Visa Pre CPS 2000 Foreign PAYMENTECH DR 258 00 01340200341011340200000000 030903 3 10 2003 4000000000000071 6000000029 Visa Pre CPS 2000 Foreign PAYMENTECH DR 191 00 01339900241011339900000000 020903 3 0 2003 4000000000000011 6000000022 Visa Pre CPS 2000 Foreign PAYMENTECH DR 285 00 01339700241011339700000000 020903 30 2003 4000000000000054 6000000031 Visa Pre CPS 2000 Foreign PAYMENTECH DR 14 40 01338700241011333700000000 oss 3710 2003 4000000000000066 6000000047 Visa Pre CPS 2000 Foreign PAYMENTECH DR 128 00 01338500341011338500000000 020903 3 10 2003 4000000000000096 6000000048 Visa Pre CPS 2000 Foreign PAYMENTECH DR 338 00 0133860034101 1338800000000 030903 3 0 2003 4000000000000019 6000000035 Visa Pre CPS 2000 Foreign PAYMENTECH DR 105 00 08667800341036687800000000 0320903 3 10 2003 4000000000000022 6000000094 MasterCard Foreign Electronic Non US Locatio PAYMENTECH DR 7
209. the preferences to display Custom Data in the User Preferences page 83 The last row displays a grand total of the expired retrievals for the selected date range and merchant location Note The custom data field displays data only if the merchant meets the necessary requirements page 148 Related Topics Outstanding Retrievals page 76 Fulfilled Retrievals page 74 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 73 Fulfilled Retrievals REPORT CATEGORY Retrievals Retrievals usually originate with the card issuing institution when a customer questions a transaction on a bill or statement The Fulfilled Retrievals lists each retrieval request to which the merchant or the merchant s agent has responded with a copy of the original sales transaction documentation Paymentech returns the fulfilled retrieval with accompanying documentation to the card issuing institution If the accompanying documents are not sufficient and the cardholder still questions the transaction the card issuing institution may present a chargeback a formal dispute of a transaction amount to the processing institution Reports Log Out Merchant Name Fulfilled Retrieval Report 425296 OUTLET ID for Oct 01 2001 through Dec 04 2001 CASE HO RETRV DATE TRANS DATE FULFILLED DATE MERCHANT HO CARDHOLDER HO ORIG REF HO REASON AMOUNT ooo00000000 9 20 2001 7421 2001 10 19 2001 0000000000 0000000000
210. this is the best rate possible This is not an error but rather a descriptive billback MM3 TRANSACTION CLEARED AS Transaction cleared at the Canadian INTRA CANADA Interchange Rate of Intra Canada QQ2 MISSING INVALID The Cardholder Activated Terminal CARDHOLDER ACTIVATED indicator must be a Space if MCC is TERMINAL INDICATOR anything other then 5542 If MCC is 5542 then the indicator may be 1 3 Normally but not always this indicator should be a 3 QQ3 MISSING INVALID MERCHANT A Zip code must be supplied for each ZIP CODE transaction at time of settlement QQ6 MISSING INVALID CURRENCY The currency amount must be greater AMOUNT than zero and not spaces QQ7 MISSING INVALID CASH BACK You should never see this error For future use QQ8 MISSING INVALID MAG SWIPE A face to face key entered DATA FAILED EDITS transaction with no AVS QQ MISSING INVALID This transaction failed the timeliness TRANSACTION DATE TOO OLD edits QQA TRANSACTION CLEARED AT This message occurs when a face to CPS RETAIL KEY ENTERED face Visa transaction was Key Entered and AVS was supplied and qualifies for Visa s Key Entered rate QQB MISSING STREET ADDRESS The street address is required for this MasterCard commercial card transaction QQC MISSING INVALID MERCHANT Merchant must submit a valid state STATE CODE code Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL XoYe QQD Description
211. tion on Expired or Never Issued Account Number Merchant Name Category Code Company XYZ 5411 Chargeback Amourt Due Date Request Date Processing Date Transaction Date 123 456 789 00 USD 12 3102 12 3102 123102 12 31 02 Transaction Amourt Chargeback Cycle Transaction Locator 123 456 789 00 USD Incoming Pre Compliance Foreign Amount Reference Airline Ticket 123 456 789 00 USD 12345678901234567890123456789012345 pA Pp Neer Atoms Notes Actons geback Dispute Chargeback Sereen ID QUENEW WKL Merchant No 1234507590 L Disputing a Chargeback A chargeback is disputed if the merchant believes the chargeback should be reversed Select Dispute Chargeback option under Actions This action requires the user to enter either a free form text message up to 1000 characters including spaces and or attach an image of a scanned document Add Notes One method of disputing a chargeback is by entering a note Once the Enter Notes step is selected you are able to enter up to 1000 characters In order for the comment to be added you must select the Save button When a note has been successfully submitted a green check mark icon will appear in the Completed column of the checklist area Once the note is added it cannot be edited User notes can only be cancelled prior to submitting the notes If you wish to cancel a note select the Clear button April 2003 Recon olution Manual V4 0 125 CONFIDENTIAL Paymentech Pro
212. ty that allows you to search for particular retrieval and chargeback cases that meet certain criteria Click on the Search icon on the bottom left hand side of the screen A new Search Criteria window opens Choose the case type of Chargebacks or Retrievals for the search Select the Search By criteria which may be one of the following Case number Merchant number Cardholder number Reference number Dispute Amount Enter the search criteria value in the field and click Search The cases that meet the search criteria appear in the Search Results queue To view the detail for cases displayed in the Search Results queue click the green arrow icon that appears on the left side To print cases appearing in the Search screen position the cursor in the case you want to print and right click the mouse to display the print function The search functionality can be used to find cases that no longer appear in the Queue Worklist Work Tracker and Messages screens If no cases match the search criteria the message Search Results Table is Empty will display The Search Results queue displays up to 20 cases at one time Additional cases can be viewed by clicking Previous or Next icons under the search queue HELPFUL HINTS If searching by merchant number the following guidelines apply e For chargebacks 16 digits need to be entered If the merchant number is less than 16 digits 0 fill to the left until 16 digits are used e For
213. ul Hint To include all merchant locations in your search be sure that you are at your highest merchant level The merchant location search is not bound by the date range selection may be used as a wildcard search character in the Merchant Number Name and City fields Recon olution Manual V4 0 65 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL 66 REPORT CATEGORY Qualification Data Non Qualified Transactions REPORT CATEGORY Qualification Data Non qualified transactions have not met the card association s requirements for the best interchange rate Any or all of the following may be true of a non qualified transaction e The card was not swiped e The customer was not present at the time of the transaction e The card was not signed e The transaction was not authorized or e The transaction s batch was not settled within one day aymentech About Us Solutions Partners What s New My Paymentech ep f Non Qualified Transactions Report 208027 R d OUTLET for Oct 26 2002 through Oct 28 2002 ecor DATE BATCH DATE CARDHOLDER NO MERCHANT NO REF QUALIFICATION PAID BY REASOH IR TYPE TRANS REF 10 25 02 10 26 2002 0000000000000000 0000000000 42 Visa EIRF Non CPS All Other Paymentech AATAABOQEAASAAZA13CCEDDSDDSEESCCWCHIEES DR 000000 10 26 02 10 26 2002 0000000000000000 0000000000 50 Visa EIRF Non CPS All Other Paymentech AATAABQQEAASAAZA13CCEDDSDDSEESCCWCHIEES DR 000000
214. vals Statements Return to top level 12508 12508 Sample Company 0000000000 000000 Sample Company 2 When you access the Input tab you will notice 2 radio buttons one indicating Custom and one indicating Standard The Custom radio button is the automatic default for all reports you access If you select Standard in error you will receive an error message that you have entered an invalid business ID The only time it would be necessary to select Standard is if you have a logical hierarchy chaining unit as part of your custom hierarchy structure and you wish to view data just for that logical hierarchy unit Sample Company Level All Transactions Report 12508 Select correct process date range Business Id 12508 From 6 1 3 2002 mimnidd yyyy To 06 13 2002 mmidd yyyy Click submit to complete your search Custom Standard 90 Recon olution Manual V4 0 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 April 2003 Helpful Hints gt In addition to logons that reflect a custom hierarchy setup you can also have a Re ource Online Recon olution logon that reflects the hierarchy structure of how your organization is setup on the Paymentech platform Three levels can be defined in the custom hierarchy structure If changes to your custom hierarchy occur it may no longer be possible to compare data from 1 month to the
215. ve accessed a detail report and need to return to the summary section use the back button in your browser 108 Recon olution Manual V4 0 April 2003 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL April 2003 Credits Without Offsetting Debits The Credits without Offsetting Debits report provides you with a listing of all the credit transactions and any corresponding debit transactions processed by a merchant location The data can be used to pinpoint locations that may be issuing credits needlessly possibly indicating the presence of fraud To access the Credits without Offsetting Debits Report 1 Click on the Deci ionable Data report category Click on the Credit Offset Debit report 3 On the Input Tab a calendar for the current month will appear Select the appropriate month for the data that you wish to view Ifa report is available for that month the word month will appear in bold at the bottom of the calendar Simply click on the word month and the report will display Credits vs Offsetting Debits Report 840054 4 May 2002 SMTW T 1 2 5 6 7 8 91 12 13 14 15 16 1 19 20 21 22 23 24 26 27 28 29 30 31 Month May 2002 Go F 3 0 7 The Credits without Offsetting Debits report consists of 2 sections gt Summary Section o Displays the 10 locations within your organization with the highest number of credits without offsetting debits We determine these 10 locations by a
216. vel I is the highest level in the structure gt Level II is the level below Level I in the structure gt Level II is the lowest level in the structure If you are interested in using the Custom Hierarchy functionality contact your Paymentech representative for more information Recon olution Manual V4 0 89 CONFIDENTIAL Paymentech Product Documentation CONFIDENTIAL You will notice 2 changes in Recon olution when using a custom hierarchy logon 1 When you access the Reports tab and select a report you will notice your custom hierarchy structure reflects Level I Level II if applicable and Level II if applicable Home Reports Log Out Authorizations Authorization Search Batch amp Transaction Card Number Search To view data at the current hierarchy level displayed simply select a report on the left side of the screen To change to a different level of the Hierarchy either click on the appropriate level in the tree structure or use the quick select method Enter the appropriate hierarchy or merchant number in the box select the corresponding hierarchy level and click go You are now ready to select a report on the left side of the screen To return to the Chargebacks highest level of the hierarchy click on the Return to Top Level link below Fees Hierarchy for Sample Company Funding 12508 Level 12508 Merchant Information Quick Select level Business number go Qualification Data Retrie
217. with 8 1 2x14 paper 5 Repeat steps 1 4 for each page of the report that you wish to print Printing the Settlement Summary in Adobe PDF File Format Proceed through the following steps in order to print your Settlement Summary in Adobe PDF File Format 1 With the Settlement Summary Report displayed on the screen click Download Print button A new window opens 2 Select All for Page Range then click Apply button To print a subset of pages within the report enter page range and select Pages for Page Range 3 File Download window appears Select Open this file from its current location and click OK 4 Report will automatically open in Acrobat Reader Select File Print All for Print Range then OK Make sure the landscape print orientation has been selected with 8 1 2x14 paper 5 Close windows One Click Downloading the Settlement Summary Proceed through the following steps to quickly download the most commonly used fields of your Settlement Summary using the One Click method NOTE The one click option is available on Settlement Summary Reports dated 9 28 01 and later 1 With the Settlement Summary Report on the screen click on Last in the blue navigation bar to go directly to the last page of the report 2 Scroll down until you see Click Here to Export Move cursor over this text and click once File Download window appears Select Save this file to Disk then click OK 5 Entered desired f
218. ymentech has represented to the issuing bank on the merchant s behalf This data is informational only it has no financial impact on the merchant Home Reports Input Results Help Log Out Merchant Name Representments Report CHAIN 00000000 for Nov 28 2001 through Nov 29 2001 CASE HO REP DATE CBDATE TRANS DATE MERCHANT HO CARDHOLDER HO ORIG REF HO REASON AMOUNT 0000000000 11 28 2001 11 14 2001 8 20 2001 0000000000 oo00000000000000 00000000000 37 Fraudulent Transaction No Cardholder Auth 68 12 0000000000 41 28 2001 14 24 2001 8 3 2001 0000000000 ooo0000000000000 00000000000 59 Services Not Rendered 2 95 83 0000000000 41 28 2001 14 24 2001 7 28 2001 0000000000 0000000000000000 00000000000 59 Services Not Rendered 2 95 83 0000000000 41 28 2001 14 27 2001 10 4 2001 0000000000 0000000000000000 00000000000 53 Not as Decribed 105 29 0000000000 41 28 2001 14 19 2001 8 3 2001 0000000000 0000000000000000 00000000000 24T Merchant Service Error 84 92 TOTAL 449 99 Ea MS Excel Report Run 11 30 2001 23 12 39 GMT The following table describes the column headings in the Representments report Field Description Case No The control number assigned to the chargeback for tracking purposes Use this number when communicating to Paymentech about this chargeback Rep Date The date the chargeback was represented to the card issuing bank CB Date The date the chargeback was initiated by the car

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