Comfort Pro P 300/500 PC (As of June 2009)
Contents
1. nm correspondig component is installed on your Eutectics IPP200 REM PC then click on Next I netPcPhone P Plantronics CS50 USB CS60 USB PP Plathosys CT 180 Disk Space Required Ok Disk Space Remaining 3861429 k Back E Cancel Select Program Manager Group bad 6 Select the directory in the Start menu in Enter the name of the Program Manager group to add Comfort Pro icons to which the Comfort Pro P 300 500 PC is to be installed then click on Next PrintMe Internet Printing Startup Characteristics Start Installation You are now ready to install Comfort Pro Press the Next button to begin the installation or the Back button to reenter the installation information Installation Complete Comfort Pro has been successfully installed Press the Finish button to exit this installation 7 Click on Next to start the installation 8 Once the installation is successfully completed click on Finish Installation Functionality Characteristics Functionality Installing the Comfort Pro P 300 500 PC also automatically installs a current version of DirectX if it is not already on your PC In a standard DirectX installation Directsound is configured with default settings that minimize processor load but which may also reduce audio quality You can improve the quality by taking the following steps Note You must have administrator rights to be able to adjust th2. m The following functions are available via the application menu m Opening the Options dialogue m Activating and deactivating the answering machine for the Comfort Pro P 300 500 PC variant with interface only m Identifying the software version m Ending the Comfort Pro P 300 500 PC 21 Notes Audio Functionality Notes 28 C User Manual for Comfort Pro P 300 500 PC As of 03 06 2009 Publisher Deutsche Telekom AG Markt und Qualit tsmanagement MQM 4 Endger te Postfach 20 00 53105 Bonn If you have further questions phone us under freecall 0800 33 01300 Please visit us in the Telekom Shop or on the Internet at www t home de AO OMe
3. 500 PC can be used with a mouse or keyboard of any workstation computer in a manner similar to a Comfort Pro P 300 or Comfort Pro P 500 When making entries via the keyboard please note the terminal s input mode which distinguishes between numeric and alphanumeric input If for example you enter a call number you are in numeric input mode When you search for a name in the telephone book you will be in alohanumeric input mode To enter a C on the terminal for example you have to press the 2 key three times When the letter C is entered on the keyboard the Comfort Pro P 300 500 PC automatically converts it to the corresponding digit key Always use your workstation computer s number pad to enter digits in numeric input mode Press the shift key on the workstation computer together with a second key to enter a long key press on the Comfort Pro P 300 500 PC For example the Comfort Pro P 300 500 PC s ABC key has the telephone book short and language selection long functions You can open the telephone book by using the Ctrl A key combination With the key combination Shift Ctrl A you reach the language selection The following table describes the assignment of the workstation computer s keyboard to the Comfort Pro P 300 500 PC keys Ctrl Shift PC Key s Alpha Phone Key s Comment numeric o Numeric To Digit input Digit input Digit input v v 0 9 Alphanumeric To Digit input abc Alphanumeric
4. e mail notification contains the following data Date and time of the call call number or name of the caller if known and the recorded message as an attachment if this function is activated Program Start Using the Comfort Pro P 300 500 PC with an Interface Using the Comfort Pro P 300 500 PC with an Interface If you have installed the Comfort Pro P 300 500 PC with a user interface a telephone user interface is displayed when the program is started If you have selected the Default Skin user interface the interface will be similar to the user interface of the Comfort Pro P 300 or Comfort Pro P 500 For the Comfort Pro P 300 and the Comfort Pro P 500 different variants with key extension are available The following keys are also available m Keyto minimise restore or close the Comfort Pro P 300 500 PC m Keyto operate the Comfort Pro P 300 500 PC s recording function m Keytocall up the options menu Program Start Comfort Pro Software Update Installation n Press any key to continue After the Comfort Pro P 300 500 PC is started the display will show the status of the log in to the communications system During log in the Comfort Pro P 300 500 PC software version s compatibility with the communications system is checked Maybe the Comfort Pro P 300 500 PC software will be updated In this case confirm with Yes Using the Comfort Pro P 300 500 PC with an Interface Operation Operation The Comfort Pro P 300
5. names entered into the Comfort Pro P 300 500 PC s telephone book The closest matching entry will be marked 22 Operation Using the Comfort Pro P 300 500 PC with an Interface Volume Settings ii Summe Options Help Summe Wave CD Audio Balance Balance Balance gt 96 406 Y Volume Volume Volume MESE Mute Sound Blaster 16 During the call state while playing back a recording or performing any other actions that use the sound card the Comfort Pro P 300 500 PC temporarily modifies the workplace computer s volume settings This volume setting is preset in the Options dialogue On completion of the action the previous volume setting is restored Note If the volume or microphone sensitivity of the sound card are changed during a call this configuration is saved for the Comfort Pro P 300 500 PC and used for future calls 23 Using the Comfort Pro P 300 500 PC with an Interface Audio Functionality Audio Functionality In addition to its telephone functionality the Comfort Pro P 300 500 PC enables the recording of calls and audio e mails The Comfort Pro P 300 500 PC can also be used as an answering machine These functions are operated via the three extra keys Record Stop and Play The Record and Play keys can depending on their operational state change to become pause keys The functioning of the keys depends on whether the answering machine has
6. Long key press 20 Operation Using the Comfort Pro P 300 500 PC with an Interface Ctrl Shift PC Key s Alpha Phone Key s Comment numeric Arrow down i DOWN Short key press v Arrow down i DOWN Long key press Arrow left JE Short key press v ESE Long key press EJ Short key press v AE Long key press Short key press v Long key press v O Short key press Esc Short key press v W Ca Short key press v v W Ca Long key press v Short key press v v A Long key press v ci Short key press v M Short key press 21 Using the Comfort Pro P 300 500 PC with an Interface Operation Ctrl Shift PC Key s Alpha Phone Key s Comment numeric v v M Long key press v v L Long key press v R Ca Short key press v X Short key press v v X Long key press v Insert Insert call number or name from clipboard v V Insert call number or name from clipboard y Answering machine On Off Drag amp Drop You can also use call numbers derived from other applications to make calls If the application supports Drag amp Drop mark the call number with the mouse Click on the marked call number with the left mouse key and pull it while holding the mouse key down onto Comfort Pro P 300 500 PC The transferred call number will now be dialled EN Note The call will only be made once the receiver is picked up orthe hands free key pressed Drag amp Drop can also be used to search for
7. P 300 500 PC When starting the Comfort Pro P 300 500 PC for the first time the configuration assistant used to configure the Comfort Pro P 300 500 PC opens automatically These options can subsequently be accessed via the Options menu entry see also Taskbar Symbol and Application Menu starting on page 27 Comfort Pro Tab Comfort Pro Registration Ask your System Administrator for details Connection Default Advanced Comfort Pro YoIP IP Adress 192 168 88 254 DevicedD 1 22 33 aa 55 fee Automatic RAS Dial up Connection to the Comfort Pro LAN No RAS v cove The data required here the communication system s IP address and device ID can be obtained from your system administrator The Connection setting should only be changed if you want to connect to the communications system via an RAS dial up connection if working at home or for a telecommuting workstation Display Tab Configuring the Comfort Pro P 300 500 PC Display Tab Skin selection Default v Device type CP P 300 PC v IV Truecolor version CP P 300 PC 1P CP P 300 PC 2P CP P 500 PC CP P 5 0 PC 1 CP P 500 PC 2 CP P 5 0 PC 3 teen This tab is not available for the version of the Comfort Pro P 300 500 PC which does not have an interface Select the desired interface from the Skin selection and the Device type Activate the Truecolor version for optimal display quality This option i
8. SDN or DSL possible RTP RTCP Real Time Protocol Real Time Control Protocol Protocols for transporting real time audio data via the Internet Protocol Skin Interchangeable graphical user interface TAPI Telephony Application Programming Interface A programming interface developed by Microsoft and Intel for telephony applications that use Microsoft Windows TSP TAPI Service Provider Hardware dependent driver module providing TAPI functionality for specific devices e g for the Comfort Pro S VAD Voice Activity Detection Recognizes speech pauses that are then not sent so as to reduce network load System Requirements System Requirements Minimum CPU PIII 1 GHz or comparable processor RAM 64 MB Hard drive capacity 20 MB VGA 800 600 8 bit Sound full duplex capable sound card Microphone Speaker Network or RAS connection Operating System Microsoft Windows 98 ME 2000 XP Recommended CPU PIII 1 GHz or comparable processor RAM 128 MB Hard drive capacity 50 MB VGA 800 600 16 bit Sound full duplex capable sound card Headset 10 Mbit s Network connection Microsoft Windows XP General Information General Information Characteristics Characteristics m Photo realistic user interface with Skin technology m Fully fledged system terminal with all features comparable with Comfort Pro P 500 m Automatic software update from communications system m Answering machine w
9. Text input a gt b gt c v abc Alphanumeric long Text input Toggle A gt B gt C between upper and lower case Operation Using the Comfort Pro P 300 500 PC with an Interface Ctrl Shift PC Key s Alpha Phone Key s Comment numeric aouuuu Alphanumeric Text input a gt b gt c gt 2 gt gt gt a v aouuuu Alphanumeric long Text input Toggle A gt B gt C gt 2 gt gt between upper and gt lower case OE JR Alphanumeric 3 Text input gt gt 0 9 Alphanumeric Text input a gt b gt c gt 2 v Receiver Eid Short key press v ED 1 9 Long key press v gt 1 9 Short key press key extension v v ED 1 9 Long key press key extension Short key press v Long key press Short key press v Long key press Short key press Using the Comfort Pro P 300 500 PC with an Interface Operation Ctrl Shift PC Key s Alpha Phone Key s Comment numeric Long key press s s zu DO ES Short key press F Long key press Back Short key press MN LEN Co v Back Long key press v Short key press v v Long key press Page up Short key press 3 B E v Page up Long key press Page down i DOWN Short key press v Page down i DOWN Long key press Numeric C JD Short key press Numeric FIS Short key press v Numeric JE Long key press Arrow up i UP Short key press v Arrow up i UP
10. User Manual Comfort Pro Home AR O 0 CL Contents General Information 3 Abbreviations and Terminology 3 Systel ete fe fie TS a esa nd rd I P Sor DECR t Ia REN AT ES DER A TER 9 TNA 6 Installation T Functionality 10 Configuring the Comfort Pro P 300 500 PC 12 COMTOFEPEOOIAD ou osa entre arcas Vane ono d t P qu p RE ke Vas E bis 12 BL oe AL CD Nene iaan 13 MIT Eus ad ema van v aS PEE dv o ips qaot qued Pac iem t RUN RR 13 OMPI IN Tab mese ud Erde A Ed hd hc D MER 14 Fre lo NEC ei Ur ds 15 vOlcemallab iia tarado EEE pda 15 Using the Comfort Pro P 300 500 PC with an Interface 17 PIO idad 17 FUNN 18 Diag a DOD EEE ERE DE 22 E volumes SE pre ST 23 ef RUC MOR AU anden rana m Audio functionality with a deactivated Answering Machine m Audio functionality with an activated Answering Machine Taskbar Symbol and Application Menu Abbreviations and Terminology General Information General Information The Comfort Pro P 300 500 PC is a system terminal that can be operated using the Comfort Pro S This system terminal is a PC software based communications solution No specific hardware other than the communications system is required to operate the Comfort Pro P 300 500 PC The Comfort Pro P 300 500 PC s technology is based on VoIP Voice over Internet Protocol The Comfort Pro P 300 500 PC is available in two different
11. an also hear it You can also Stop and Pause during playback In a call state the current call can be recorded using the Record key You can also Stop and Pause during recording A notification tone alerts the caller to the start of the recording Please note Atthe end ofthe call these functions are stopped Note The recordings are stored in the directory My Documents Recordings or in the Recordings subdirectory of the Comfort Pro P 300 500 PC s installation directory The file names contain the date time and call number or name of the caller Audio functionality with an activated Answering Machine When the answering machine is activated a welcome text can be recorded using the microphone and the Record key You can also Stop and Pause during recording Once completed the welcome text is played back once via the speaker so that you can check that it is correct 25 Using the Comfort Pro P 300 500 PC with an Interface Audio Functionality If a call is being made or a call initially diverted to the answering machine is then accepted the recording mode is temporarily activated In this case the recording can be controlled using the three keys Record Stop and Play New messages on the answering machine are indicated by a symbol appearing in the taskbar see Taskbar Symbol and Application Menu starting on page 27 The symbol in the taskbar shows the new messages until one of them is sel
12. been activated or not Answering machine messages and recordings can also be played back using Drag amp Drop with an audio file Audio functionality with a deactivated Answering Machine The three Record Stop and Play keys are used to record calls and play back recordings Audio e mails can also be sent The functionality of the keys depends on whether or not the Comfort Pro P 300 500 PC is idle Look in E Recorded conversations E mg Ed el 13 04 2007 15 50 15 40 wav File name Files of type wave Files wav Cancel 24 Audio Functionality Using the Comfort Pro P 300 500 PC with an Interface When the Comfort Pro P 300 500 PC is in its idle state click on the Play key to play back a previously recorded recording Select an audio file from the Open dialogue You can also Stop and Pause during playback E Audio Mail GA To GA Cc Subject Audio Mail F Attach gj AudioMail wav 33 4 KB 7 DJ You can use the Record key in its idle state together with the microphone to record an audio e mail You can also Stop and Pause during recording At the end of the recording an e mail program opens with a predefined e mail containing the recorded file as an attachment While a call is in progress using the Comfort Pro P 300 500 PC you can click on Play to select a previously recorded recording and play it back so that the caller c
13. e Directsound audio quality Sounds and Audio Devices Properties Volume Sounds Audio Voice Hardware Sound playback O Default device A Sound Blaster 16 v Sound recording Default device Sound Blaster 16 MIDI music playback la Default device mene Microsoft GS Wavetable Sw Synth C Use only default devices 1 Gotothe Control Panel in Windows XP then to Sounds and Multimedia and select the Audio tab 2 Inthe Sound playback section click on Advanced then select the Performance tab Change the Hardware acceleration to Full and the Sample rate conversion quality to Best Confirm the settings with OK Characteristics Functionality Advanced Audio Properties Speakers Performance These settings control how Windows plays audio 2 can help you troubleshoot audio related problems Audio playback Hardware acceleration None J Full Full acceleration use this setting to enable all acceleration features Sample rate conversion quality Good J Best Best sample rate converter provides best quality sample rate conversion Restore Defaults 3 In the Sound recording section click on Advanced if available Change the Hardware acceleration to Full and the Sample rate conversion quality to Best Confirm the changes with OK 4 Close the Audio tab with OK Configuring the Comfort Pro P 300 500 PC Comfort Pro Tab Configuring the Comfort Pro
14. e is suppressed or for hands free calls it is muted during calls via the receiver as soon as the caller speaks The Local echo option is only available if your sound card supports the direct output of microphone data to the speaker This means that speech is played back without delay in suppressed form on your speaker in the same way that it is on your telephone This option is only recommended if you are using a headset The Use DirectSound option allows multiple applications to output acoustic signals simultaneously This means that you can use the Comfort Pro P 300 500 PC while playing music data for example Deactivate this option if you experience problems with the input and output of audio data Output volume Tab OpenCom Display Audio Output volume Input volume Voicemail Use the slider to adjust the output volume s Use the slider to adjust the ringer volume Click on Test and the ring tone will be played Move the slide control to a position where the ring tone is played back at an adequate and audible volume Input volume Tab Configuring the Comfort Pro P 300 500 PC Input volume Tab Options penCom Display Audio Output volume Input volume Voicemail Speek into the microphone to adjust the input volume Speak into the microphone at normal volume keeping a normal distance from the microphone Wait until the slide control has come to rest Voicemail Tab This tab is no
15. ected for playback The selection dialogue for messages received is opened by pressing the Play key The selected message will then be played back via the speaker You can also Stop and Pause during playback Note The recordings are stored in the directory My Documents Answering Machine Recordings or in the Answering Machine Recordings subdirectory of the Comfort Pro P 300 500 PC s installation directory The file names contain the date time and caller s number or name 26 Audio Functionality Taskbar Symbol and Application Menu Taskbar Symbol and Application Menu When the Comfort Pro P 300 500 PC is started a new symbol appears in the taskbar s information area This symbol shows the terminal s current state When you move the mouse over the symbol the state is shown as text Options Voicemail About Comfort Pro P 300 PC Exit Double click on the symbol with the left mouse key to minimise or restore the Comfort Pro P 300 500 PC for the Comfort Pro P 300 500 PC variant with interface only You can open the application menu by clicking with the right mouse key Options Comfort Pro Display Audio Output volume Input volume Voicemail Reaistration Ask your System Administrator for details Connection Defaut Sf Advanced Comfort Pro YolP IP Address 192 168 99 254 Devcelb a a er or 6r Automatic RAS Dial up Connection to the Comfort Pro LAN No RAS
16. ith e mail notification m Recording of calls m Sending of audio e mails m Tone generator for call melodies DIMF and notification tones similar to the hardware based system telephones m Can be completely operated via a PC keyboard m Alphanumeric dialling via PC keyboard m Suitable for workstations for the visually impaired m Dialling of call numbers names using Drag amp Drop m Automatic RAS dial in can be configured m Local voice echo depending on the sound card m Configuration assistant including sound card configuration m Control via the CTI applications of other providers is possible m Voice codecs G 11 G 29A each with VAD Voice Activity Detection and dynamic jitter buffer adjustment m RIP RICP m Echo suppression AEC Acoustic Echo Cancellation Characteristics Installation Please note that to install the Comfort Pro P 300 500 PC you must have administrator rights for your PC Select Language Please select the language that you would like to use during the installation Die Installation unterstutzt verschiedene Sprachen Wahlen Sie eine Sprache aus der unten aufgef hrten Liste aus Welcome Cancel Welcome to Comfort Pro Setup program This program will install Comfort Pro on your computer It is strongly recommended that you exit all Windows programs before running this Setup Program Click Cancel to quit Setup and close any programs you have running Click Next to continue with
17. s only available if the graphic card allows for a colour depth of 16 bit 65536 colours or more You can also stipulate that the Comfort Pro P 300 500 PC is automatically shown in the foreground of your PC screen when you have an incoming call To establish this setting activate the Popup an incoming call option In Windows 2000 and Windows XP a Tooltip is also displayed in the task bar Audio Tab Options OpenCom Display Audio Output volume Input volume Voicemail Soundcard Input device MEET TES isi Output device Creative Sound Blaster PCI Ringing device Creative Echo DirectX DirectSound C Echo cancellation Use DirectSound Local echo Configure ex ound devic Select the sound card for the audio input and output The selection is necessary if multiple sound cards or sound card drivers are installed The settings for input and output must refer to the same device When using DirectSound too the same device must be selected for input and for output in the system s sound and multimedia settings Configuring the Comfort Pro P 300 500 PC Output volume Tab You can also specify which connected device emits the ringing tones e g a connected headset or a speaker connected to the sound card The Echo cancellation option reduces audible echo for callers An echo will be heard if a speaker and a microphone or a badly suppressed headset is used If this option is activated the microphon
18. t available for the version of the Comfort Pro P 300 500 PC that does not have an interface You can configure the internal answering machine here OpenCom Display Audio Output volume Input volume Voicemail Properties Accept call after Listen in Recording time 1 min Email Notification C Send Email SMTP Server User Password Attach message Recipient m Select the time after which the call is to be answered by the internal answering machine If you set the time to O you configure immediate answering of calls without any delay m Select the maximum call duration By setting the time to 0 you configure the answering machine to operate without message recording announcement only m Activate the Listen in option to play back a message via the speaker while the message Is being recorded This allows you to decide whether you wish to accept the call Configuring the Comfort Pro P 300 500 PC Voicemail Tab m Activate the Send Email option to send an e mail notification for each call Enter the data for a SMTP server If a user login is required for the SMTP server then you can enter the user name and password separated by a semicolon respectively in the same entry field Enter the e mail address of the recipient of the notification in the recipient field Activate the Attach message option to send the recorded message as part of the e mail An
19. the Setup program WARNING This program is protected by copyright law and international treaties Choose Destination Location Setup will install Comfort Pro in the following folder To install into a different folder click Browse and select another folder You can choose not to install Comfort Pro by clicking Cancel to exit Setup r Destination Folder tome C Program Files Comfort Pro Installation 1 Run the IPhoneSetup exe file 2 Select the language in which the installation is to be made and click on OK 3 Click on Next 4 Now select the directory on your hard drive into which you would like to install the Comfort Pro P 300 500 PC and confirm by clicking on Next Installation Characteristics SEEEN 9 5 Select the desired version Select the Comfort Pro Version to install Comfort Pro P 300 500 PC with Interface Conf Pro PSOQP with user interface Comfort Pro P 300 500 PC with an interface Comfort Pro without user interface CTI application required for mouse and or keyboard operation This alternative is skin capable and can also be used with a CTI application Comfort Pro P 300 500 PC without Interface Comfort Pro P 300 500 PC without an interface can only be used with a CTI application and cannot be used without a CTI application Audio HW Plugins x Activate one of the plugins listed if a Please select your installed audio device if present
20. versions one with an active telephone user interface and one without a user interface The Comfort Pro P 300 500 PC without the user interface can be integrated into Microsoft Outlook for outgoing calls In this user guide those features of the Comfort Pro P 300 500 PC which set it apart from the hardware based system telephones will be described nm Note For more operation information please refer to the System Telephones Comfort Pro P 100 300 500 user guide Product related licence keys are required for the operation of different communications systems Abbreviations and Terminology AEC Acoustic Echo Cancellation Filters out frequencies emitted by the speaker that would be picked up by the microphone preventing the caller at the other end from hearing their own echo Codecs Compression and decompression of audio data in real time before transportation via the Internet Protocol thus reducing network load DirectSound Application programming interface developed by Microsoft for controlling the sound card Makes it possible to simultaneously output the audio data of multiple applications Dynamic Jitter Buffer Adjustment omooths out delays caused by varying network utilisation that can occur during transportation of real time audio data via the Internet Protocol General Information Abbreviations and Terminology RAS Remote Access Server Makes the creation of a network connection via a modem I
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