Single-User VoIP Service User Manual
Contents
1. ccccceseeeeeeeeeeees 10 To Set up CallBlast ccccecececeeeeeeeeeeeeees 10 CallBlast Configuration Examples 10 Features TaD ascii aa 11 Caller ID Settings cccccecccesessesssseeeeeeeeeaes 12 7 DiQit Calliing c cccccseeeeeceeeeeeeeseeeeeeeeeeeaees 12 Voicemail Delivery Options cccccee 12 Call Handling Options ccccccceeeeeeeeeeeeeees 12 Table 6 Key Options Menu 0000008 12 Time LON 1 ccc ceeccceececeeeeeceeeeceeeeseeeeesenseesaaees 13 QIN MNO TAD cc tosrencenesaccceaests nenetweucaneccaserneeteusosns 13 To Enter or Change your 911 Address 16 Great Options Downloads Tab 16 Softphone Application cccccccssseseeeeeeeeeees 16 To install Softphone on your Computer 16 Table 7 Softphone Keys ccccceeeeseeeeees 15 For Further Information s cccssseeesseeees 15 Your VoIP Service Congratulations You have chosen Voice over Internet service VoIP to serve your telecommunications needs To use your VoIP service you will use the touch pad of your telephone and the browser based VoIP Control Panel VCP an interface that allows you to easily manage your account Who Should Read this Manual This manual describes the user features of VoIP service and the VCP The manual is intended for users who want to manage their VoIP service Basic Features e Browser based V2. Your VoIP Account When you signed you up for service you were assigned a permanent user ID your phone number and a password You ll use your user ID and password to set up and access your voicemail box from your phone and later to manage your account via your VCP You can also access your voicemail as well as change settings and greetings from any IP landline or even mobile telephone regardless of where that phone is on the planet Next we ll go through all the details of how to set up and use your voicemail Voicemail Set Up and Use To set up your voicemail use the password 123456 After you log in the first time you will have the option to change your password You can set up your voicemail box from any of the following types of phones e The ATA with analog phone or IP Phone you ordered with your VoIP service e Any other phone including mobile phones PDAs Softphones or regular landlines Choose how you will set up voicemail from the options in the following table and dial the appropriate number Table 1 Voicemail Access Number to Dial Access Type Phone Dial your full 10 digit Any other landline number Wait for the mobile or PDA announcement then press phone the key and enter your password when prompted You are now in the voicemail Main Menu Press 2 to create a personalized voicemail greeting Follow the prompts to record your first and last name and your greeting Once you ha
3. Account Call Activity Voicemail CallBlast Features 911 Info Great Options i Sign out Ring up to 4 other phone numbers when your VoIP number is dialed so that you can always be reached This ringing can be simultaneous sequential or overlapped you can see examples by clicking on the buttons to the left You can enter your mobile office and home numbers on the subsequent lines Whenever any of the calls is answered all the other calls cease Description Phone Number Active Rings Delay of Rings Primary VolP 5039141300D01iL01 gt Typical CallBlast Phone 2 3106614708 Phone 3 Simultaneous CallBlast Phone 4 5 Phone 7 5039141310 Til 4 3 Sequential CallBlast Update CallBlast b Overlap CallBlast International CallBlast CallBlast Tab The above CallBlast configuration would work voicemails will all be on that other phone s like this messaging system In addition if the total of Rings Delay plus of Rings on any of the CallBlasted phones is greater than that same total for your Primary VoIP phone the call will be handed off to the Phone with the longest total 2 If the Primary line hasn t been answered after and thus will not go to your VoIP Voicemail one ring begin ringing 5039141310 and ring that for 4 rings before stopping 1 Ring the Primary VoIP line of 5039141300 which is on DO1L01 the first line on
4. Forgot Your Password If you have forgotten your Password click the Password Recovery link then enter your User ID and account email address and a new Password will be emailed to you immediately Note The Password Recovery process creates an entirely new password so you ll have to remember this new one going forward or change it using the appropriate page in your VCP Warning Three consecutive failed password attempts will lock you out of both your VCP and your voicemail You ll need to call customer service and have them unlock your account Managing Your Account Once you successfully log in you ll see the VCP Main Screen as shown below This screen has a series of tabs each designed to give you information about and control over your account Account change your account information or password Call Activity view and or export the calls you have made and received Voicemail listen to save or delete voicemail CallBlast enter up to four different phone numbers that will ring whenever your VoIP number is dialed Features send voicemail as an MP3 attachment to your email address and or get voicemail notification to an alohanumeric pager or mobile phone via SMS manage enhanced features such as Caller ID Call Waiting and DND or change your current time zone so that your calls and voicemails will be appropriately time stamped 911 Emergency Info verify or change your 911 Emerg
5. information Note Do not enter the voicemail system before using these numbers Lift the handset and dial them Table 6 Key Options Menu Key option 69 Place a call to the number from which you were last called 72 lt number gt Forward all calls to the number entered after 72 Cancel forwarding of all calls Forward all busy or 92 lt number gt unanswered calls to the lt number gt entered after 92 93 Cancel forwarding of all busy or unanswered calls Block Caller ID for all outbound calls Unblock Caller ID for all 82 outbound calls Block Caller ID for single call to lt number gt Unblock Caller ID for single call 77 to lt number gt Don t accept calls from anonymous callers no Caller ID 87 Accept calls from anonymous callers no Caller ID a new time zone from the drop down menu and click Apply Turn on Do Not Disturb all calls You can also see your time zone on the Account go directly to voicemail tab but cannot change it from there Cancel Do Not Disturb 56 Enable Call Waiting on all calls 911 Info Tab on main line The 911 Info tab see screen below allows you to verify or change the address to which you want emergency personnel to come if you dial 911 modem line from your VoIP phone We verify your address 70 lt number gt Disable Call Waiting only for with regional and national 911 address this call to lt number gt for a databases so it
6. is also the easiest way to save your voicemail to your local computer The email address field here identifies where voicemails and faxes if you have IP Fax service on a separate phone number are sent You can also have a notification of each voicemail sent to your mobile phone via SMS or to an alphanumeric pager Pager and SMS notifications are sent to an address in the appropriate field just below the email field Changing your email address redirects your voicemail This might be useful if you are traveling and don t have access to your regular email account Once set up is complete click the Apply button and leave yourself a test voicemail to make sure it works as desired Call Handling Options Star Features This section area allows you to use checkboxes to turn on and off certain star key options such as e Forward all incoming calls to a specific number 12 e Forward all unanswered incoming calls to a specific number e Block Caller ID for all outbound calls e Do not accept calls from anonymous callers no Caller ID e Enable Do Not Disturb e Disable Call Waiting on all incoming calls on a fax or modem line Click on the checkbox in front of the option or options you desire and then click the Apply button To reverse the option uncheck the box and click Apply You can also access these and additional call handling options by using the key on your phone See the following table for key
7. 3 Apply k L i Voicemail Delivery Options In addition to retrieving your voicemails from any phone or through this Control Panel you can have the full Voicemail in MPS format sent to any email address or you can have notification sent to your alphanumeric pager or your mobile phone via SMS M Send MP3 Voicemail to kellyrees lisco com Send Voicemail Notification to To address a message to a two way alphanumeric pager or SMS enabled mobile phone consult your service provider or device manual In many cases the address is an email like address made up of the 10 digit pager or mobile number combined with the company providing that service Examples 3104567890 airmessage net or 6306406318 messaging sprintpcs com Once you ve set these up click Apply then leave yourself a voicemail to make sure it s working how you want it to Apply k r Call Handling Options You can either check and uncheck the appropriate boxes below or you can use the corresponding star key features 1 Forward all incoming calls to l Or dial 72 and the forwarding number 73 cancels forwarding 1 Forward all unanswered incoming calls to f Or dial 92 and the fowarding number 93 cancels forwarding Block Caller ID on all outbound calls Or dial 67 from your VoIP phone 82 unblocks Call ID on all calls Don t accept calls from anonymous callers no Caller ID Or dial 77 from your VoIP phone 8 accepts calls from anonymo
8. GROUND CONTROL Single User VolP Service User Manual Version 20080501 Revised 20110202 Te gt a t am o Me ye Table of Contents Table Of Contents c ccecceccecescnsceceecnsceceecnsceenes 2 Your VOIP Service cceeceececceceececeecnscnececnecnenes 2 Who Should Read this Manual 0 5 5 2 Basic F atureS ccccscececeecececnceceeeecececneneececeees 2 Optional Features ccseceesssssssssseeeseeeeeeeees 3 TORMUINOIOG Y sesidir 3 Your VolP ACCOUN1 0ccccccceceeescseeeececeeseenenenenens 3 Voicemail Set Up and USC cccssseeeeeeeeeeeeees 3 Table 1 Voicemail ACC SS eceeeeeeeeeees 3 Table 2 Recording Menu ssassn 3 Table 3 Main M nu ccececcecccececececcececes 3 Accessing the Message Center cccsseseee 4 Table 4 Message Center Menu 1 of 2 4 Table 5 Message Center Menu 2 of 2 4 Other Useful Features ccccccssssssseeeeeeseeeees 4 LOG in to the VOP viccscsesicctcesstceeenstereoececeterdesasses 4 Forgot Your Password ccccssssseeesssessseeseeeees 5 Managing Your ACCOUNM ccccssccssesseesseenseeeees 5 Suggested Order of USe cccssssseeesssesseeeeees 6 Account TaD 6 Call Activity Ta Disicctievccecsiuusderteseasiesteusieredencivectons 7 Voicemail Tab s sirena 8 CallBlast Va asctctecccastaszssnscoasouscuesconnneceentveisuenscee 9 CallBlast to IP Phones
9. d or Number isn t Valid but here s a few close choices Once you ve gotten a valid response then click Update Entry to change you 911 Address From the Great Options tab you can download add ons and products that enhance your VoIP service functionality This manual is available for download from this tab as well This screen will look something like this Account Call Activity Voicemail 2 new CallBlast Features 911 Info Great Options Sign out Soft Phone Download Soft Phone For SIPTalk Version 2 2 5 beta Windows 2000 XP Vista Soft Phone For Internal Use Version 1 3 1 beta Windows 2000 XP Fax Printer For SIPTalk Version 1 0 26 beta Windows 2000 XP Great Options Downloads Tab e Click on the Softphone download link The Softphone Application following screen appears Our Softphone is a Window based application Bie Day pload aSecuniff Warnine that allows you to turn your computer into a VoIP device and serve as a globally mobile VoIP iie pac orem fo newt anc cae thas file phone Calls to your VoIP phone number will ring on your computer when the Softphone application i Name XCastDialersetupForGttPbx msi is running and you will be able to place calls Type Windows Installer Package 5 47 MB wherever you have access to a broadband From pbx globaltouchtelecom com Internet connection All calls and voicemails will show up in your VCP just as they do if you were sitting at your desk While files from t
10. e VCP with an e Status New Played Deleted or Saved MP3 player such as Windows Media Player or iTunes e From Number who left the voicemail e Save voicemail messages indefinitely within e Date Time and Duration the VCP You can save messages to your e Select Checkbox used prior to clicking Save local computer if you have chosen the email or Delete Click the upper right checkbox to option or by saving the MP3 file that s played select all records in the above point The capacity of your voicemail box and the length e Delete unwanted voicemail messages they of time unsaved messages are kept are noted at will disappear overnight the bottom of the screen e Setup delivery of voicemail to your email or notification of voicemail to an alpha pager or via SMS to your mobile phone from the Features Tab The voicemail table has the following fields for each record CallBlast Tab Softphone regardless of where the device is located The CallBlast feature gives you the option to route your incoming calls to up to four different phone numbers simultaneously and or sequentially so that you can answer the call from wherever you may happen to be Examples of different CallBlast setups Typical Simultaneous Sequential Overlap and International are on the CallBlast tab as shown below Any phone can be used as a destination your home phone another VoIP phone your mobile phone even a PDA or computer with a
11. e the message not available for previously deleted and saved messages Forward the message to a mailbox Return to the Main menu End the call Other Useful Features e Three way calling Enables you to talk with two other people at a time e Call waiting Enables you to put a caller on hold while you answer another call e Star key features For information on how to use these features from your phone consult the Quick Reference Guide that accompanied your device or contact your Service Provider Log in to Your VCP Once your voicemail is set up you manage your account with your VCP a browser based interface To access your VCP either log in by going to http voip groundcontrol com Note The VCP is best used with Microsoft Internet Explorer 6 0 and higher with Apple Safari browser 2 0 and higher or with Firefox browser 2 0 and higher The first thing that appears is the login screen as shown below Our VolP Control Panel portal allows you to manage your account configure GallBlast our combination of Call Forwarding and One Number services and even view received calls missed calls and dialed calls Internet Phone Service t VoIP Control Panel User ID 5039141392 j e Enter myaccount siptalk cam tmnt Password Recovery VCP Login Screen To log in to your VCP e Enter your User ID your phone number e Enter the Password 123456 e Click the Enter button
12. ency address which is where emergency personnel will go when called from your VoIP service Warning If you do not have any 911 Emergency information in this tab it means that it is not enabled for your account 911 Dialing is NOT automatic with VoIP service You can always call 911 from a regular phone or from a mobile phone Downloads or Great Options order and download add ons and products that enhance VoIP functionality This manual is also found there Account Call Activity Voicemail CallBlast Features 911 Info Great Options ia Sign out To Change Your Account Name and Password To change your Account Name Change the First Name or Last Name in the fields below and then click the Update Account button below First Name Last Name Kendall Wells To Change Your Account Password Account Passwords must be 4 10 characters To change your password please enter your new password in the New Password field and then repeat it in the Repeat New Password field Click on Update Account button New Password Repeat New Password Update Account y DS To change your Account Summary or Contact Information call Customer Service at 1 800 254 3109 Account Summary Account Name Kendall Wells Account Number 5039141302 Numbers Plan 1 503 914 1302 Contact Information Name Kendall Wells Email Kkendallwells lisco com Time Zone GMT 08 00 Pacific Standard Time PSTSPDT VCP Account Tab Suggested Order of Use We su
13. er speakers or the USB phone speakers If you use this option you will not be able to hear the outside caller speak you hear the outside caller speak aenea settings oeenn application E about the Softphone application For Further Information If you have other questions about your VolP service please contact us
14. f the search criteria below By default reports are displayed in your browser To download the data select one of the other formats and click Search Fail 10 20 200 F week ie 1 15 of 15 records Oct20 2007 153PM 5032270977 5030141900 om _ Missed VM __ oct20 2007 1254PM_ 5039141315 so3s141300 omm misseawvm oci20 2007 1254PM_ 5039141315 6030141000 na mese oat20 2007 1253PM so3s141315 sosotaisoo omm wisseavm A 503 227 0877 503 974 1300 om Missed VM ontie 2007_ 1023AM s00425810 sosoiaia00 na Missed TOS AM 5038255265 5039141300 om Missed VM oa18 2007 238PM_ 5034452188 so3ot4i300 omm Miseavm oct 17 2007 1042AM 800426610 5030141900 na mese oct 76 2007 6 09PM 5039351890 6030741000 om Miseavm 509 PM_ 503 036 1690 oct 74 2007 1104AM_ 5036454459 5030141900 om misseawvm 1 15 of 15 records Call Activity Tab Call data includes Call Date and Time From e Select the desired Format Type Default will Number To Number call Duration and Type show the results on your screen whereas Incoming Outgoing Missed Excel and CSV will export the results as an From this page you can review particular calls by XLS or CSV format file respectively the following process e Click Search e Choose what Call Type you want to view All On screen results are displayed 25 records to a Incoming Outgoing or Missed page
15. ggest that you follow the order below when Account Tab Eger The Account tab appears by default when you e Verify or change your 911 address information login to the VCP It has three areas using the 911 Info tab e Change Your Account Name and e Change your password if you want to using Password Here you can modify your the Account tab account name and or password Enter the new information and then click the Update e Setup and manage your CallBlast from the Account button A password must be a between 4 10 characters and should be e View and manage your voicemail using the numeric because you may also use it to Voicemail tab retrieve voicemail via a telephone keypad e View and export all your calls from the Call e Account Summary The Account tab also Activity tab provides a Summary of Account details including Account Name Account Number Call Activity Tab and all Numbers in your account o l The Call Activity tab allows you to view all calls e Contact Information The Contact you placed or received over the past period of Information comprises Name Email address time You can also search through your call and Time Zone history using call type and date criteria Clicking on the Call Activity tab brings up the screen below Account Call Activity Voicemail Great Options fi Sign out What you see is all calls you have made or received over the past 7 days You can search through your entire Call History using any o
16. he Intemet can be useful this file type can potentially hamm your computer f you do not trust the source do not run or save this software What s the risk To install Softphone on your Computer e Click on the Great Options tab in the VCP 14 e Click Save to save the software installer to your preferred directory or click Run to the run the software installer immediately e Run the installer and follow the prompts to install and configure your Softphone e Once you have installed Softphone you see a shortcut on your desktop e Double click the shortcut icon to launch Softphone The Softphone interface appears as shown here QuickTime and a TIFF Uncompressed decompressor are needed to see this picture Use the Softphone as you would your ATA or IP phone Use the mouse to click on the numbers you want to dial See the following table for information on the Softphone keys 15 Table 7 Softphone Keys Key Function a Click here to get a dial tone or to make a A call if you have already entered the number you wish to call Click here to use line one out of a possible two Click here to use line two out of a possible two Click here to adjust the microphone volume This is the volume at which the outside caller hears you speak E Click here to mute your voice so that the outside caller cannot hear you E Click here to dial numbers and the and keys G Click here to turn off either your comput
17. hoose one of the suggestions the program provides then click the Validate button again Once your new 917 Dialing Address is confirmed then click on Update Entry button Your VoIP service including 911 Dialing will not work if your power is out or you do not have Internet access Remember you can always call 911 from a traditional land line phone or from a cell mobile phone Phone Number 5039141300 First Name CLIFF Last Name REES Street 180 StreetName SW85TH AVE Address Type Address Type Gily PORTLAND State OR Zip Code Country USA Validate Update Entry y 13 911 Info Tab Warning If your new 911 Address is not To Enter or Change your 911 Address confirmed then emergency personnel may To enter your address for the first time if it NOF Oea pie te SENE ASSI lance io VOU somehow didn t get entered when you signed up Please refer to the 911 Dialing section of our for service or to change the address shown Terms and Conditions of service for important enter the new or changed data carefully information on potential limitations of this 911 following the fields Note Street and Street feature including the differences between the Name are in separate fields and apartment or VoIP 911 feature and traditional 911 service unit numbers are in their own field titled Address Type Then click the Validate button and you ll either Great Options Downloads Tab get a response Number is Vali
18. hown You make the number active by checking the Active checkbox or take it out of CallBlast by unchecking the box If you want calls to go directly to voicemail you can either turn on the DND feature by pressing 78 on your phone or you can enter 0 for the number of rings on your Primary VoIP phone or you can make your Primary VoIP phone not active You can also enable the DND feature by clicking the Features tab and selecting the DND checkbox Next set the Rings Delay which is the number of rings on your Primary VoIP line that CallBlast waits before launching a call to the CallBlasted number s Zero is recommended for your Primary VoIP phone Note It takes 1 2 rings for a mobile phone to begin ringing even if you have the Rings Delay set to 0 Last set the of Rings for each device after which the CallBlast call to that device will be stopped When a call is answered on any of the devices CallBlast automatically stops ringing all other numbers If the call is still unanswered after the of Rings for the Primary VoIP line the call is delivered to your VoIP voicemail Click on the Update CallBlast button to save all changes Make a test call to your VoIP number to make sure it works as expected Note If your mobile phone is a CallBlast number and you turn off the mobile phone all your Calls will go to your mobile phone s voicemail Also if you immediately push the Ignore Call button on your mobile the call g
19. if more than 25 were found in your Search e Choose the To Date which is the date up to and including which the search will take into account e Choose Show Last the time period from one day to one month that you wish to search Voicemail Tab Note You must set up your voicemail via a l telephone not from this Voicemail tab in your The Voicemail tab displays your voicemail VCP information allows you to listen to your voicemail and allows you to change voicemail settings Account Call Activity Voicemail Great Options NE Sign out Our Voicemail allows you an unprecedented level of features and control over your mailbox You can listen to your voicemail from any telephone or right here from the web receive it via email notified over an alpha pager or by text message to your mobile phone and save it as an MP3 file onto your computer Save Delete j 0 9 of 9 records Listen Status From Number Date Duration _ Played 503 914 1315 Oct 20 2007 12 55 PM o e a ao w E a a E M e eae ere ae a syeo e826 7087 ott 2007 ras E o Pea mans oaar osn s 0 9 of 9 records Your mailbox will hold up to 50 voice messages after which messages will be rejected Unsaved m are automatically deleted after 30 days j essages ly Y Save Delete Voicemail Tab The Voicemail tab allows you to e Listen clicking which plays the Voicemail e Listen to your voicemail from th
20. is crucial that you change it single fax or modem call appropriately and re verify if you move 6 lt number gt Enable Call Waiting only for this Warning 911 response is not automatic with call to lt number gt your VoIP service If your address has never Disable call waiting on all user been entered or you move and do not change lines your 911 address a 911 call from your VoIP 191 Enable call waiting on all user phone may De SIGHMIeantly Celayed or me misrouted You can always call 911 from a regular phone or from a mobile phone This area displays your currently selected time zone which is used to timestamp all your calls and voicemails To change your time zone select Disable Call Waiting on all calls on main line for a fax or Time Zone I Account Call Activity Voicemail 2 new CallBlast Features 911 Info Great Options Sign out 911 Dialing 911 Dialing is NOT automatic with your VoIP service You must keep your 9171 Address accurate in order for Emergency Personnel to know where you are To change this address enter the changed information and click the Validate button PLEASE NOTE Your street number and street name are in two different fields and if you live in an apartment you need to put the apartment number in the Address Type field lf your new 917 Dialing Address is not confirmed Emergency Personnel may not be able to send assistance to you Please carefully check your information or c
21. oIP Control Panel VCP for managing all features e Voicemail sent to email as MP3 attachment e Voicemail notification sent to aloha pager or SMS enabled mobile phone e Access voicemail from email VCP or any phone e Message waiting indicator e Phone number s with any desired area code or even from a different country e Do not disturb DND e Multiple call appearances on multi line phone e Local time zone management e CallBlast intelligent combination of find me follow me features e 3 way calling e Call waiting e Caller ID and call waiting Caller ID e Softphone can be used as a roaming phone anywhere on the planet e Full 911 coverage in US and Canada Optional Features e Additional phone numbers Virtual numbers all ring to the same phone e Numbers can be from any area code or even from different countries e Toll free number rings to the same phone e Inbound faxes sent to email as PDF attachment e Outbound faxes sent from any Windows application Terminology The following terms are important to know when using your VoIP service and the VCP Account Where basic information is stored e g name password phone number s and feature set Mailbox Where callers leave you voicemail Numbers Existing phone numbers that have been transferred new DIDs even from outside the US and Canada and new or transferred Toll free numbers TFNs can all belong to your account
22. oes to the mobile s voicemail and not the primary VoIP voicemail 8 Warning If any of phones one through four has voicemail set up and their voicemail picks up before the call is answered or goes to you primary VoIP voicemail your voicemails will be on one of the non primary phone s message systems CallBlast Configuration Examples The CallBlast tab provides five different sample CallBlast configurations Look on the left side of the CallBlast screen and click on the button for the type of setup you want A pop up window appears and describes the configuration and its results Features Tab Calling set up Voicemail Settings Enhanced Services Settings e g Do Not Disturb or Disable Call Waiting and the Time Zone used to time stamp your calls and voicemails The Features tab allows you to further customize various settings and features including 7 Digit Account Call Activity Voicemail 7 CallBlast Features 911 Info Great Options Sign out 7 Digit Calling To use 7 digit dialing within an area code you frequently call leave the Country Code set to 1 US Canada and enter the Area Code you often call This may be the same as the Area Code of your VoIP phone number or it may be completely different if you ve gotten a VoIP phone number from a different Area Code Whenever you dial just 7 digits we ll automatically put 1 Area Code in front of the number you dialed e a Country 1 Area Code 50
23. the first device for 6 rings before going to voicemail This means for example if your mobile phone is set to 0 rings and you have it turned off many of 3 If neither phone has picked up after two rings your calls may go to your mobile phone begin ringing 3108614708 and ring that for 3 voicemail Or if your mobile phone Rings Delay rings before stopping and of Rings totals 8 in the example above then an unanswered incoming call will simply die instead of going to your Primary VoIP voicemail since that only totaled 6 rings Warning if any of your CallBlast phones has voicemail that picks up before the call is answered or goes to VoIP voicemail your We recommend having at least 2 Rings Delay for your mobile phone which will mean that your VoIP phone will ring roughly 3 times before your mobile phone begins to ring since it takes 1 2 rings on your VoIP for a CallBlasted phone to begin ringing even if you have the Rings Delay set to 0 And make sure that your mobile phone will stop ringing at least 2 rings before your VoIP phone sends the call to voicemail CallBlast to IP Phones To include an IP phone as one of your CallBlast numbers enter the IP Device ID which is usually in the form of a URI A SIP URI is the ID and network address of the IP phone and may bear no resemblance to a normal telephone number To Set up CallBlast 1 Enter your mobile home or other numbers in the Phone 1 thru Phone 4 fields as s
24. us callers Enable Do Not Disturb all calls go directly to voicemail Or dial 78 fromyour VoIP phone 79 cancels Do Not Disturb Disable Call Waiting on all calls for a fax or modem line Or dial 57 from that line 56 enables Call Waiting on this line Apply Time Zone This Time Zone will be used to time stamp all of your calls and emails f GMT 08 00 Pacific Time US amp Canada Tijuana O E Apply Features Tab 11 Caller ID Settings If you have more than one VoIP Number on your account this is where you choose which one is used as Caller ID on all your outbound calls If you have only a single DID on your account this section wont appear at all as in the example above Make your selection and then click the Apply button in the Caller ID Settings area 7 Digit Calling If you make a high percentage of your calls within a single area code of US or Canada you can save yourself some key presses by leaving the country code field set to 1 and entering that area code in the second field It may be the area code of your VoIP phone number or it may be completely different Whenever you dial just 7 digits we automatically prepend these two fields 1 area code to the number you dialed Click Apply to save your choice Voicemail Delivery Options In addition to retrieving voicemail from any phone or through the VCP you can have the full voicemail sent to your email address as an MP3 attachment This
25. ve recorded your greeting select one of the following options Table 2 Recording Menu Play the recording Cancel the custom recording and return to the default system settings Redo the recording Cancel the recording and return to the Main menu Use the recording and return to the Main menu Once you have set up your personal greetings return to the Main menu and select from one of the following options Table 3 Main Menu Key j 4 Key Enter the Message Center Message Center menu Change your greeting Recording menu Change your password Change your name Recording menu Enter the Features menu End the call Accessing the Message Center The Message Center allows you to listen to your current saved and deleted messages Select option 1 from the Main menu to enter the Message Center Then select from the following options Table 4 Message Center Menu 1 of 2 Listen to your messages Message menu for regular messages D Listen to your saved messages Message menu for saved messages 3 Listen to your deleted messages Message menu for deleted messages Return the voicemail Main menu End the call Once you listen to your message select from the following options Table 5 Message Center Menu 2 of 2 Listen to the previous message Listen to the next message Repeat the message Delete the message not available for previously deleted messages Sav
Download Pdf Manuals
Related Search