user manual for knowledge center -portal for
Contents
1. User Accougt 50038 gt 11 In window of end user selection use IMAGING User manual for Knowledge Center Portal for Distributors Page 14 User Options Please Choose End User Name e Filters in order to find required end user e AtWarehouse button in order to tell Customer Support that equipment is not installed yet 12 Select end user from the table and press Ok or press At Warehouse 13 Select Send for repair checkbox if equipment selected earlier needs repair In case warranty 15 expired Number field becomes mandatory 14 Select contact person from Contact Person dropdown or Create New Contact Person button in order to register new contact person see step 3 10 G Contact Person eate New Contact Person 15 Select radio button which answers the following question Is the Customer still able to perform a new procedure Yes No 16 Provide comments in Comments text box Comments 17 Select file attachment by clicking Browse button Atachement NW Browse 18 Click Submit button in order to receive confirmation message submit Clear Page GlyEN IMAGING T User manual for Knowledge Center Portal for Distributors Page 15 Warming Are you sure all data provided is correct and you wantto submitthis Service Request 19 Click Yes in the confirmation dialog you receive in order to submit service2. ECWARDELPLATA 5000611 MARDDELPLATA __ 5000676 SANFERNANDO __ soos Rosa cwocwsuassas 5000031 BUENOSARES _ ENDOCAPSULADELSUR SWOSUS EARLOCHE Tem _____________ emwocs 5001551 Cora HOsMcumcis 5000809 Buenosares user name or part of it and press enter while the focus marker is placed on End user field This triggers a search MM mechanism which looks for end user _____________________________________________ provided In both options fields dependent on end user name are populated automatically 7 n window of end user selection use the table in order to select end user 8 Use filters and sorting E in order to locate the required end user 9 Select end user from dropdown and press Ok 10 Press Transfer Equipment in order to send relocation request to customer support LINKING EQUIPMENT TO END USER 1 Logon to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Install base and Link Equipment IMAGING Gly User manual for Knowledge Center Portal for Distributors Page 23 ep T I UPGRADES amp INSTALLATIONS HARDWARE INSTALL BASE SOFTWARE SERVICE ACCOUNT STATUS KE CU AES RELOCATE EQUIPMENT ORDER SPARE PARTS MR LINK EQUIPMENT GET TECHNICIAN PASSWORD Link Equipme
3. Air Freight FCA C Air Freight CIP 8 Select Shipping address Optionally you can provide shipping address which is not stored in the system In order to do that select Other shipping address and complete all fields in the following form GIgEN IMAGING User manual for Knowledge Center Portal for Distributors Page 19 Other Shipping Address Full Address Country City Postal Code 9 Click Check Out review your order information and place the order by clicking Place Order Order Spare Parts Order Summary Please verify your order below Choose Place Order or Back to go back to the order screen Material Number Description Ordered Oty Price Sub Total RECORDER PACKAGE amp SPONGE 205 160 100 NE USD 13 00 USD 13 00 Total Price USD 13 00 Total due does not include applicable tax _ 27 Place order 10 After the order is placed you can review it s confirmation by clicking the order number link You can review the order later in Order history section Order Spare Par nnl Orders History PillCam Products Material Number Picture Finda produt Le Sear Description 10834 RECORDER PACKAGE amp SPONGE 1 205X1R60Xx100MM ORDERS HISTORY OVERVIEW 1 Logon to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Order spare parts on the navigation panel 3 Click Order history
4. NOT ASSIGNED At Customer Ste Nuasspmd e 20433 30050 __ DATARECORDER 1 REFURBISHED Out Or Warranty NOT ASSIGNED At Customer ste Row 1 7 MBEBE 5 Use filters and sorting in order to locate the equipment 6 Select equipment from table and press Ok As another option you can provide serial number or part of it and press enter while the focus marker is placed on Serial number field This triggers a search mechanism which looks for serial number provided In both options fields dependent on serial number are populated automatically SerialNumber 12 7 R Description Press enter ao Serial Number C DR2 143128 AD Part Lot Number Capsule ID End User Name Warranty End Date 7 Click the aj button in order to open a window of capsule batch selection Capsule Batch Search Lot Number Lot Number 2 Material Description ess rcs P CamcOLON TOP 15463 FGSDILi Pilcam COLON Single Pak 137728 FGS0179 PillCam SB 2 Single Pak Feso PilCemsB2SmgePak 1 5 Feso cam 387 single Pa 8 Use filters ind and sorting Ed in order to locate the RE es er batch 443508 ___ Feso179 SB 2 Single Pak 144018 ___ FGS0179 PillCam SB 2 Single Pak TUUS Feson Pii
5. Out Of Warranty NOT ASSIGNED At Customer Site Notassigpped 2982 30050 DATARECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site Notassigped 00 __ 3180 30050 DATA RECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED AtCustomerSite __ Notassipped 3193 30050 DATARECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site Notassigped 3219 30050 DATA RECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site Notassipped 3492 30050 DATARECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site Notassigped O 20187 30050 DATA RECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site Notassipped 2 22 30050 DATARECORDER 1 REFURBISHED Of Warranty NOT ASSIGNED At Customer Site Notassigped amp 20433 30050 DATA RECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site Notassigpped O O Row 110178 MBEBE OK Cancel 4 Use filters v and sorting E in order to locate the equipment 5 Select equipment from table and press Ok GIgEN User manual for Knowledge Center Portal for Distributors Page 27 As another option you can provide s
6. request SERVICE REQUESTS OVERVIEW 1 Log on to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click View Open SRs button on the navigation panel 3 Use filters and sorting E in order to locate the service request 4 Click Clean Filters button in order to see the full list of service requests not filtered 5 Click Refresh button in order to re load the list of service requests 6 Click Printable Version in order to receive printer friendly version of data represented in the table 7 Click View button in table in order to view single service request 16 IMAGING User manual for Knowledge Center Portal for Distributors Gly Pending Service Requests Material End User Service Request Number Description Created Number Description v E 300192441 COLON SHORTVIDEO 25409201 RAPID WS DELL 380 220V PRONO 300195623 COLON 1 SHORT VIDEO 23 Sep 2011 FGS0171 PillCam COLON Single Pak HOSP CLINICAS 300198411 PATENCY CAPSULE RETAINED 27Dec2011 20056 RECORDER DATA REV 22 5000031 ENDOCAPSULA BS AS BUENOS AIRES EIEI EEIE 8 Click View in order to receive printer friendly version of notification data INSTALL BASE OVERVIEW 1 Logon to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Install Base and select what install base you w
7. 62 New GDS Installation 4 2007 Notification in process 8W8X90J Rapid WS Dell 340 88518 NEW GDS INSTALLATION 1Jan 2008 Outstanding notification H7DN21J 107614 NEW GDS INSTALLATION 30 May 2008 Outstanding notification DWN3W1 E Rapid WS Dell 360 Rapid WS Dell 370 Uu Uu Update in cC TUI p BEDI EPR 300172742 NEW GDS INSTALLATION 21412008 Outstanding netiaton RFBOTSSPRH Raiaws Denaro Update 300773183 NEW GDS INSTALLATION 1 200 OuitandngnohWcalon VEST Update 39015553 NEW GDS INSTALLATION 5 Aug 2008 Outstanding FBWISU RFBOISEPRI Raniaw5DeN 370 ___ Update ERE FE ey Row 1 of 11 Back Refresh Clean Filters View History Printable Version 4 Use filters and sorting in order to locate needed installation 5 Choose installation you want to complete and click Update button 6 In order to complete installation provide end user either by choosing existing or by creating new end user Gly EN IMAGING User manual for Knowledge Center Portal for Distributors Update Installation Installation Number End User End User Name End User ID Complete Installation Create New End User Page 31 7 f you want to choose existing end user click the EY button in order to open a window of
8. 8 End User Name end user selection End User Options Please Choose End User Name D v City 4 b CENTRO DE DIAG ALBERTI 72 5001469 Autonoma de Buenos Aires 11 WAR DEL PLATA 676 SAN FERNANDO Rosario BUENOS AIRES BARILOCHE Cap Fed 5001551 Cocoa EC ROSARIO 10 ENDOCAPSULA DEL SUR 75 _ cuncas Lomasdezamoa ____________ 5002850 amp XN TI 9 Select end user from dropdown and press Ok In window of end user selection use dropdown in order to select end user In both options fields dependent on end user name are populated automatically As another option you can provide end user name or part of it and press enter while the focus marker is placed on End User Name field This triggers a search mechanism which looks for end user provided GlyEN IMAGING 1 End User Name User manual for Knowledge Center Portal for Distributors Page 32 Please note Installations of components of Rapid 5 2 and later software version cannot be completed through Knowledge Center and must be done through RAPID Registration utility which is available online In order to register RAPID 5 2 and later software click RAPID Registration link on the navigation panel and follow oncoming instructions TECHNICIAN PASSWORD RETRIEVAL Log on to Portal for Distributors by browsing to URL https portal givenimagin
9. CORDER1 REFURBISHED Out OfWarranty NOT ASSIGNED AtCustomerSte Notassgmd fe _ 3492 _____ 3060 DATARECORDER1 REFURBISHED Out OfWarranty NOT ASSIGNED AtCustomerSte Notassgmd fe _ 20187 ____ 30060 DATARECORDER1 REFURBISHED Out Ot Warranty NOTASSIGNED MCustomerSte Notassgmd e 20422 30050 DATARECORDER1 REFURBISHED Out Ot Warranty NOTASSIGNED MCustomerSte Nolassgmd f _ 20433 30050 DATARECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED MCustomerSte Notassgmd f _ Row 1 MBE 4 Use filters and sorting E in order to locate the equipment 5 Select equipment from table and press Ok As another option you can provide serial number or part of it and press enter while the focus marker is placed on Serial number field This triggers a search mechanism which looks for serial number provided In both options fields dependent on serial number are populated automatically Serial Number Press enter mE User manual for Knowledge Center Portal for Distributors Page 22 6 Click the button in order to open a window of end user selection Please Choose End User New End User CENTRODEDAG ABERT 5000674 ABERQ Centro de Endocapsula Patagonico 5000397 Demo system CorpomedicaSA 5001469 Autonoma de Buenos Ares DrPedoBelon amp DrNestrOmop 5000386
10. Cam 82 Single Pak 9 Select batch from table and press Ok 147808 FGS0179 58 2 SinglePak _ sees FGSOS PiiCemso2SmgePak 150318 80179 PillCam SB 2 Single Pak 153268 FGS0179 PillCam SB 2 Single Pak 153658 FGSDU7S PilCam 82Single Pak _ 110142 GI IMAGING User manual for Knowledge Center Portal for Distributors Page 13 As another option you can provide batch number or part of it and press enter while the focus marker is placed on Batch number field This triggers a search mechanism which looks for batch number provided In both options fields dependent on batch number are populated automatically LotNumber RD Press enter B Lot Number Ci 10 Click the EN button in order to open a window of end user selection or Create New End User button in order to register new end user see step 3 10 UserAccount Create New End User End User Name Please Choose End User Cj AtWarehouse Cancel As another option you can provide end user name or part of it and press enter while the focus marker is placed on End user field This triggers a search mechanism which looks for end user provided In both options fields dependent on end user name are populated automatically End User Name gt Press enter End User M
11. E CENTER 1 Go to Portal for Distributors Logon page by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Register Now link in Logon page GlyEN IMAGING User manual for Knowledge Center Portal for Distributors Page 5 Knowledge Center Distributor ID MN ca NN FR Password b REEL Register Now Contact Us Change Password 1 Forgot my Password User Manual EN o 3 Complete all mandatory fields marked with red asterisk Customer Registration Form Please fill out Registration Form First Name gum Last Name SS Compay County M cav D Zi PCode 1 1 Address Office Phone p MobilePhone 4 Click Submit 5 Click in the confirmation message you receive if you agree with the statement or Cancel if not Warning Registration request will be sent Given Imaging Customer Support Confirmation message will be sent your email address within 24 hours Cancel GlyEN IMAGING User manual for Knowledge Center Portal for Distributors Page 6 KNOWLEDGE CENTER LOGIN 1 Go to Portal for Distributors Logon page by browsing to URL https portal givenimaging com KnowledgeCenter 2 Provide Customer ID and matching password Knowledge Center mS m St IMAGING 3 Click Login button PASSWORD CHANGE 1 Go to Portal
12. L https portal givenimaging com KnowledgeCenter 2 Click Upgrades and Installations button on the navigation panel VIEW OPEN 5Rs SW UPGRADES UPGRADES amp INSTALLATIONS INSTALLATIONS INSTALL BASE 3 In order to view pending Upgrades click SW Upgrades button 4 In order to pending Installations click Installations button GIgEN WEIN c User manual for Knowledge Center Portal for Distributors Page 25 Pending Installations Notification Equipment End User Number Description Created Status Serial Material Object Type IDS City gt INN ee eee es ed 1300072531 New GDS instalation _ 25 Dec 2006 Notticaton in process FILAZO RFBOOZZPRW Rapid WSDelaso 300073535 New GDS instalation 28 Dec 2006 Noticatonin process 3TSKWO RFB0022PRM Rapiaws _ 00073534 New GDS instalation _ 26 Dec 2006 Notfcatonin process 17 21 REBODZZPRM Del 360 30002482 New GOS instalation 4Sep 2007 Notfcatonin process BWEX90J RFBOOO7PRW Rapid WSDel340 1 6WN RFB0135PRM Notification in process Outst SERES 200 396167614 NEW GDS STALLATIN 30 may 2008 Outstanding notticaton Rawsor 30112558 NEW INSTALLATION 15412008 Outstanding 751 Rawson 30112782 NEW GDS INSTALLATION 2102008 Outstanding notticaton WHEW
13. LI IMAGING User manual for Knowledge Center Portal for Distributors Page 1 USER MANUAL FOR KNOWLEDGE CENTER PORTAL FOR DISTRIBUTORS VERSION 3 1 PREPARED BY IVAN TAGILTSEV IT CONSULTANT GIVEN IMAGING LTD 02 02 12 IMAGING User manual for Knowledge Center Portal for Distributors Page 2 Table of Contents Exo ifc ctc eee ee eee eee eee 2 BUC c 3 Design and Implementation 1 3 User 3 ASSUMPTIONS and 1 5 3 UII RN m m 3 4 Registration for knowledge Contei aii enian En EEN REDE Teria iaa Ea Sn 4 Knowledse EE 6 PAS on EE A E EEE E E EN Sr EHI INO INA RENE S FUERIS MERE 6 Forgotten password retrieval EDER 7 Customer a a E E A R A 8 Service Te QUES Cl CAO __ 10 Service Requests overview ET TT T TT TUM 15 Install Base QUEDVIO ___ sier 16 Service account 17 BB ee Fe sy at nto MuR ors ee eee MM M MM ee ee 17 Orders Bl im ndi
14. ON Service request creation screen has many fields which are not mandatory In order to receive support faster and with as less interaction with customer support as possible we advice to provide us as much information as possible while submitting service request equipment capsule batch attachment and provide meaningful comments as well 1 Log on to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Create SR button on the navigation panel IMAGING User manual for Knowledge Center Portal for Distributors Page 11 OWyEN Knowledge Center CREATE SR 3 Use 3 dropdowns in the upper part of the screen one after another from left to right in order to select the problem description which is selected from third dropdown Please choose Problem Description Gs SEER Once problem description is selected please review the proposed articles which might help in resolving the technical issues experienced Please choose Problem Description ATENCY CAPSULE RETAINED Please check the articles below 5 pproval for Agile Patency System 08 05 07 pdf Relevance 76 64 t AGILE Manual EN pdf Relevance 70 67 Relevance 64 89 96 Relevance 54 54 Relevance 49 75 Relevance 47 60 95 Relevance 45 47 4810 D6 1 Relevance 45 47 96 Declaration of Conformity GmbH Rev 3 20 06 2008 pdf Relevance 41 58 96 T Intertek Annex Il 3 cert 481 CE Ex
15. PCode 1 1 Address ompiete a mened or Mobile Phone _______ Name Company Equipment X Email Country ZIP Code City Address Office Phone Number 3 If you want to associate equipment to end user you are registering click the button in order to open a window of equipment selection Equipment RS Serial Number Search Equipment End User Serial Number gt Material 2 Material Description Covered Up To gt Ranking Status sn Name City me ERE arene ds pA Again HE 21 38 20055 RECORDER DATA REV 22 OutOfWarranty NOT ASSIGNED At Customer Site 5000397 Centro EndocapsulaPatagonico Viedma 2001 08 446 20056 RECORDER DATA REV 22 OutOfWarranty NOT ASSIGNED At Customer Site 5000031 ENDOCAPSULABS AS BUENOS AIRES 2001 08 467 20056 RECORDER DATA REV 22 OutOfWarranty NOT ASSIGNED At Customer Site 5000031 ENDOCAPSULABS AS BUENOS AIRES 162850 20507 RAPID WORKSTATION Out Of Warranty R2SP1 At Customer Site 5000031 ENDOCAPSULABS AS BUENOS AIRES __ 1616 30050 DATA RECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site Notassipped 22601 _____ 30050 DATARECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site 5000672 CENTRO ESPECIALIDADES MEDICAS SALTA 2505 _____ 30050 DATA RECORDER 1 REFURBISHED
16. RFBOTGSPRM Rapaws penao 30113153 NEW GDS INSTALLATION 1 2008 Outstanding notiicaton seves13 RFBOUSPRM Rapaws penaro _ 500113333 NEW GDS INSTALLATION 5 Aug 2008 Outstanding notiicaton FEWEST RFBOUSPRM Rapaws penaro FEE Row OCE Back Refresh CleanFilters View History Printable Version 5 Use filters and sorting E in order to locate the Upgrade Installation 6 Click Refresh button in order to update the list of Upgrades Installations 7 Click Clean Filters button in order to see the full list of Upgrades Installations not filtered 8 Click Printable Version in order to receive printer friendly version of data represented in table 9 Click Back button in order to return to option of choosing between Upgrades and installations END USER CONTACT PERSON REGISTRATION Log on to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter For End User 1 Click Create End User in navigation panel or Create Choose End User in Create service request screen IMAGING GIgEN User manual for Knowledge Center Portal for Distributors Page 26 User Registration Form IMAGING Please fill out Registration Form FirstName Equipment List Company Ema TT Country Argentina zi
17. alcaon DRZO02280 FGS0078 DataRecower20 vew upoe 300082207 DRZ version 155 Upgrade 19 Jun 2008 Outstanding notiicaton DR2002 99 FGS0078 DalaRecorder20 vew Update 30082208 version 155 Upgrade 18 Jun 2006 Outstanding noticaton DR2000870 FGs007 DataRecorder20 Update 30082209 version 155 Upgrade 18 Jun 2006 Outstanding noticaton DR200880 FGS0078 Daememde2o Mew Update 20006210 version 155Upgrade 19 Jun 2006 Notticaton in process 082 00716 FOS0079 DataRecorder20 Update 20015002 DRavi6e Upgrade 9Sep2008 Ouisbndngnolealon DR2 000870 050079 DaaRecorder 20 view 30015093 DRavi69 Upgrade o Sep 2008 Outstanding notiicaton DRZ 002280 FGS0078 DataRecorder20 f vew Update 200115084 DR2v189 Upgrade SSep2008 Outstanding notitaton DR2002364 FGSDO79 vew 200115095 DRZviSSUpgrde SSep2008 Outstanding noticaton DR2002300 FGS0079 DataRecorder20 vew Update 30015095 DRavt69 Upgrade 9Sep2008 Outstanding notiicaton DR2 00680 090079 Data Recorder 20 5000576 EG NORTE SAN FERNANDO Update 300118087 DRavi6a Upgrade 95ep2008 Outstanding notiicaton DR2 00716_ 690079 DataRecorder20 1 15 BIBIE Printable Version 4 Use filters and sorting E in order to locate the needed
18. ch functionalities to find the desired article IgE V IMAGING User manual for Knowledge Center Portal for Distributors Page 34 Relevance 41 36 95
19. e Date Due Date Credit Amount Debit Amount Currency 4 Click Printable Version in order to receive printer friendly version of data represented in the table SPARE PARTS ORDERING 1 Logon to Portal for Distributors by browsing to URL J Wwe o User manual for Knowledge Center Portal for Distributors Page 18 https portal givenimaging com KnowledgeCenter 2 Click Order Spare Parts on the navigation panel Order Spare Parts Orders History Find a product 0 _ clear Search PillCam Products Material Number Picture Description Required Qty SubTotal 10834 RECORDER PACKAGE 8 SPONGE USD 13 00 __ 205X160X100MM DataRecorder 3 Pouch Set USD 44 00 DataRecorder 3 Power Supply Set USD 42 00 ASM005601SP 5 PK OF 8 POCKETS SLEEVE amp 1PAD USD 18 00 eB AD SP BAT 0009 SP B Rechargeable Battery DR 2 SP USD 170 00 Sub Total null 0 00 Gh Check out gt 3 Provide required quantity for products you are interested in In order to do that select a row in table of products Mouse cursor will automatically move to Required Qty field 4 Click Check out button in the bottom of the form 5 Select Payer 6 Provide PO Number if you have one otherwise it will be generated for you Payment Method by Purchase Order Please enter your Purchase Order number 7 Select shipping method Shipping Method Courier DDU
20. erial number or part of it and press enter while the focus marker is placed on Serial number field This triggers a search mechanism which looks for serial number provided If serial number is found equipment field is populated with it E f E 1 Equipment k Press enter 6 Click Add to equipment list button in order to add the equipment to list associated to end user Equipment List Equipment DR2 143129 7 Select equipment from equipment list and click Remove button in order to remove this equipment from list 8 Click Submit button and Ok in confirmation message if you agree with the statement End User Registration Form Please fill out Registration Form First Name Equipment List Last Name Company Email Country City ZIP Code Address Office Phone Mobile Phone Equipment 082 143129 SW TclearPage Cancel Warming Registration request will be sent to Given Imaging Customer Support Confirmation message will be sent to your email address within 24 hours For Contact Person 1 Click Create Contact Person in navigation panel or Create New Contact Person in Create service request screen IMAGING User manual for Knowledge Center Portal for Distributors Page 28 IMAGING Knowledge Center CREATE END USER CREATE CONTACT PERSON LOG OFF Contact Per
21. for Distributors Logon page by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Change password button IMAGING User manual for Knowledge Center Portal for Distributors Page 7 Knowledge Center Us Change Password Forgot my Password User Manual 3 Complete all mandatory fields Change Password Atleast one lowercase character At least one uppercase character M east one digit NewPas amp worb sd VenfyPasswor Submit Cancel 4 Click Submit FORGOTTEN PASSWORD RETRIEVAL 1 Go to Portal for Distributors Logon page by browsing to URL https portal givenimaging com KnowledgeCenter 2 Fill Customer ID field with your customer ID IMAGING User manual for Knowledge Center Portal for Distributors Page 8 GlyEN Knowledge Center Password Contact Us 3 Click Forgot your password link 4 Provide your name amp email Password Renewal In order to request new password please provide your name and email Name 0 o Request Password Cancel 5 Click Confirm in the confirmation dialog you receive if you agree with the statement Cancel if not Success Arequest for new password for distributor 123 was sent to the Given Imaging Customer Support Anew password will be emailed to distributor withi
22. g com KnowledgeCenter Click Get Technician Password on the navigation panel Read the message and click Continue in case you agree with the statement Waming By clicking Continue agree to use Technician Password for proper use and not distribute itto anyone Continue 1 Cancel Provide required input and click Get Technician Password in order to retrieve tech password It will appear in the below field Technician Password Retrieval Technician Password Retrieval Input Technician Password _ Get Technician Password INTELLIGENCE CENTER RTICLES Log on to Portal for Distributors by browsing to URL IM AG INC User manual for Knowledge Center Portal for Distributors Page 33 https portal givenimaging com KnowledgeCenter 2 Click Intelligence Center on the navigation panel Use articles browsing in order to find desired article Browse article Root gt PillCam gt Manuals 4 Back Book 1 Setup amp Maintenance gt DOC 0537 02 COLON Sensor Location Guide E t DOC 0537 02 Sensor Location Guide COLON pdf RAPID Reader User Manual pdf RAPIDReader4 EN pdf 4 Use most popular new articles to find the most and popular recent articles New articles Most popular articles articles found T8B 0337 Rev 02 DR End of Life pdf TSB 0137 Rev 01 Li lon Battery Service Messag 58 0213 03 RAPID 5 1 Download Failure pdf 5 User sear
23. ication 1 JavaScript must be enabled in user s web browser for general functionality 2 Adobe Acrobat Reader version 8 and later for web browser add on must be installed in order to enable printing out of different forms In case of incompatible version error messages Can occur In order to enable JavaScript in Internet Explorer 1 Click the Tools menu 2 Select Internet Options 3 Click the Security tab 4 Click the Custom Level button y IMAGING mE User manual for Knowledge Center Portal for Distributors Page 4 o Scroll down until you see the Scripting section Select the Enable radio button for Active scripting 6 Click the OK button 7 Click the Yes button in the confirmation window In order to enable JavaScript of Mozilla Firefox 1 Click the Tools menu 2 Select Options 3 Click the Contents tab 4 Select the Enable JavaScript checkbox 5 Click the OK button For more information on the issue please go to http support microsoft com gp howtoscript In order to install Adobe Acrobat add on for browsers follow instructions provided by your web browser Pop up window will appear first time trying to access a PDF file and from then on all steps must be fulfilled according to browser instructions If having troubles installing the Adobe Reader add on please visit Adobe website for support http www adobe com support reader SYSTEM FEATURES REGISTRATION FOR KNOWLEDG
24. in order to review history of orders Gly IMAGING User manual for Knowledge Center Portal for Distributors Online Shopping From Date To Date Refresh Orders Report Order Tracking Number gt es wra o P mew 1028201 gt ven ostonorasa 00252011 gt ven 0510007857 08252011 gt vieu 05100078 072562011 _ 0510007676 06 162011 1 _ 0510007567 04 12 2011 0510007479 03 132011 Mew 0510007431 02232011 NENNEN Ss aS 0510007648 05292011 edt _ Per each order click to receive full order overview EQUIPMENT RELOCATION Log on to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter Click Install base and Relocate equipment UPGRADES amp INSTALLATIONS INSTALL BASE SERVICE ACCOUNT STATUS ORDER SPARE PARTS GET TECHNICIAN PASSWORD Material Page 20 Description Request Qty icon in order to review order details and click View in order HARDWARE RELOCATE EQUIPMENT LINK EQUIPMENT Delivered Qty Deli GIgEN IMAGING User manual for Knowledge Center Portal for Distributors Page 21 Change Equipment Location Equipment Serial Number Se Original End User New End User Transfer Equipment 3 Click the button in order to open a window of equipment
25. n 24 hours CUSTOMER SUPPORT CENTER This feature can be accessed from several places while working with Portal for Distributors which can be accessed by browsing to URL https portal givenimaging com KnowledgeCenter Access to Contact us form e By clicking Contact us link in the bottom of Logon page OIgEN IMAGING User manual for Knowledge Center Portal for Distributors Page 9 Knowledge Center Distributor ID Password Register Now gt Se Rd EUM d GlyEN IMAGING Y 0 Er e By clicking Contact us link the footer of Portal for Distributors CREATE CONTACT PERSON 0 www Support Dell com www Givenlmaging com User Manual Contact Customer Support button in several dialog messages e By clicking k jt SLI IMAGING User manual for Knowledge Center Portal for Distributors OIgEN After you receive Contact us form by using one of 3 options 7 Email Message Given Imaging Ltd 2 Hacarmel St New Industrial Park 258 Yoqneam 20692 Israel www Givenlmaginqg com 1 Fill mandatory fields Name and Email 2 Provide the message in Message text box 3 Click Send Message button in order to send the message Page 10 You can also use support givenimaging com link in order to send a regular email message SERVICE REQUEST CREATI
26. nt to End User Equipment Serial Number Existing End User 3 Click the button in order to open a window of equipment selection 4 Use filters T and sorting E in order to locate the equipment 5 Select equipment from table and press Ok As another option you can provide serial number or part of it and press enter while the focus marker is placed on Serial number field This triggers a search mechanism which looks for serial number provided In both options fields dependent on serial number are populated automatically Equipment Serial Mumber Press enter J 6 Click the button in order to open a window of end user selection Existing End User GlyEN IMAGING User manual for Knowledge Center Portal for Distributors Page 24 As another option you can provide end user name or part of it and press enter while the focus marker is placed on End user field This triggers a search mechanism which looks for end user provided In both options fields dependent on end user name are populated automatically T n window of end user selection use the table in order to select end user 8 Use filters Y and sorting E in order to locate the required end user 9 Select end user from dropdown and press Ok 10 Press Link Equipment in order to send linking request to customer support UPGRADES AND INSTALLATIONS OVERVIEW 1 Logon to Portal for Distributors by browsing to UR
27. ould like to access Ul E INS LLATION UPGRADES amp INSTALLATIONS HARDWARE INSTALL BASE SOF T WARE SERVICE ACCOUNT STATUS Di sno he p RELOCATE EQUIPMENT ORDER SPARE PARTS LINK EQUIPMENT GET TECHNICIAN PASSWORD IMAGING User manual for Knowledge Center Portal for Distributors Page 17 Hardware Install Base Equipment End User Serial Material Object Type Covered Up Ranking Status Name E MELDE MSAN RESO UI es 738 20058 RECORDERDATA REV 22 OulOfWiaranty_ NOTASSIGNED At Customer Site 5000387 Centro de EndocapsulaPatagonico Viedma 20008446 20056 RECORDER DATA REV 22 Out Of Warranty 1200108 67 20056 RECORDER DATA REV 22 OutOfWiarranty NOT ASSIGNED At Customer Site 5000031 ENDOCAPSULABS AS 20607 _ RAPIDWORKSTATION ______ OutfWarranyy R2SP1 AtCustomer Ste S0000S1 ENDOCAPSULABS AS 1616 ___ 30050 DATARECORDER 1 REFURBISHED Of Waranty NOT ASSIGNED AtCustomerSte ________ Remove 2701 20050 DATARECORDER 1 REFURBISHED Out Of Waranty NOT ASSIGNED At Customer Ste 5000672 CENTRO DE ESPECIALIDADES MEDICAS SALTA Remove 2505 30050 DATARECORDER 1 REFURBISHED OutOrWrenty NOT ASSIGNED At Customer Site 30060 Ow OrWarany ED 30050 DATARECORDER1 REFURBISHED Out Of Waranty NOT ASSIGNED At Customer Ste Notas
28. p on 8 May 2016 pdf Relevance 41 16 96 4 Click the button in order to open a window of equipment selection SerialNumber fl IMAGING User manual for Knowledge Center Portal for Distributors Page 12 GlyEN Serial Number Search Software Equipment User Serial Number Material Description Covered Up Ranking Status ID Name Du ____ 21435 20056 RECORDER DATA REv 22 OutOtWaranty NOT ASSIGNED A Customer Site 5000397 2001 08 446 20056 RECORDER DATA REV 2 2 Out Of Warranty NOT ASSIGNED At Customer Site 5000031 ENDOCAPSULA BS AS BUENOS AIRES 162850J 20507 RAPID WORKSTATION Out Of Warranty R2 SP1 At Customer Site 5000031 ENDOCAPSULA BS AS BUENOS AIRES 221 30050 SALTA 30050 1 REFURBISHED Out Ot Warranty NOT ASSIGNED Customer Ste __ _ a s RR 3193 30050 DATARECORDER 1 REFURBISHED OutOfWarranty NOT ASSIGNED At Customer Ste 30050 DATA RECORDER 1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Ste ___ Notassinea 3492 30060 DATA RECORDER 1 REFURBISHED Out Or Waranty NOT ASSIGNED ALCustomerste Notassinea e 20187 30050 DATA RECORDER 1 REFURBISHED Out Or Warranty NOT ASSIGNED At Customer Ste ___ Notassinea e 20422 30050 __ DATARECORDER 1 REFURBISHED Out Or waranty
29. s RR m 19 Equipment NO eno DNO 20 Linking Equipment to End imm 22 Upgrades and Installations overview eese emen nnne nnne nnns 24 End Users Contact Person 1 Mea PS ENDE Un ur 25 du 28 core le DOE pe ___________ 30 Technician Password A GN 32 TIateilisence enter FLUC CS 32 Gly EN IMAGING User manual for Knowledge Center Portal for Distributors Page 3 INTRODUCTION DESIGN AND IMPLEMENTATION CONSTRAINTS Technology limitations for users Users with internet browsers of older Mozilla type versions such as Netscape navigator and Safari in Macs are not able to work with Knowledge Center while SAP NetWeaver portals are incompatible with these types of browsers Users with latest versions of Mozilla based browsers such as Mozilla Firefox are able to use the Knowledge center but graphic interfaces might be problematic to comprehend USER DOCUMENTATION Knowledge Center User Manual is developed to assist the back office users to conduct activities throughout the service process and guide the distributors on how the tool must be used ASSUMPTIONS AND DEPENDENCIES N A PRE REQUISITES Following requirements must be fulfilled in order to operate Knowledge Center appl
30. selection Serial Number Search Software Equipment End User Serial Number 2 Material 2 Material Description Covered Up To 2 Ranking Status gt City pg ____ 20056 RECORDER DATA REV 22 OutOfWarranty NOTASSIGNED At Customer Site 6000397 Centro de Endocapsula Patagonico Viedma _ __ 20056 RECORDER DATA REV 22 Out Of Warranty NOT ASSIGNED At Customer Site 5000031 ENDOCAPSULABS AS BUENOS ARES __ 20085 RECORDER DATA REV 22 Out OfWarranty NOT ASSIGNED At Customer Site 5000031 ENDOCAPSULABS AS BUENOS ARES 182550 ___ 20507 RAPIDWORKSTATION OutOtWamany RZSPI ACustomerSe 5000031 ENDOCAPSULABS AS BUENOS ARES _ ____ 30060 DATARECORDER1 REFURBISHED OutOfWarranty NOT ASSIGNED ArCustomerSte t Notassgmd fe _ 2261 30050 DATARECORDER1 REFURBISHED Out Of Warranty NOT ASSIGNED At Customer Site 5000672 CENTRO DE ESPECIALIDADES MEDICAS SALTA _ ass ____ 30060 DATARECORDER1 REFURBISHED Out Ot Warranty NOTASSIGNED MCustomerSie Noassgmd 2982 30050 DATARECORDER1 REFURBISHED Out OfWarranty NOT ASSIGNED AtCustomerSte Notassgmd fe _ s180 30050 DATARECORDER1 REFURBISHED Out OfWarranty NOT ASSIGNED ArCustomerSte Notassgmd fe _ 193 30050 DATARECORDER1 REFURBISHED Out OfWarranty NOT ASSIGNED ArCustomerSte Notassgmd fe _ _ szts 30050 DATARE
31. sionea ______ Remwe 20050 DATARECORDER 1 REFURBISHED Out Of Waranty NOT ASSIGNED At Customer Ste e Remoe ara 30050 DATARECORDER 1 REFURBISHED OutOrwaranty NOT ASSIGNED AtCustomerSte Notasie LEN peu L L L L mM as 30050 DATARECORDER 17 REFURBISHED Out Oriiarantr NOTASSIGNED At Customer Ste S482 ___ 30050 DATARECORDER 1 REFURBISHED Out Ot Warranty NOTASSIGNED Customer Ste 20187 30050 DATARECORDER 1 REFURBISHED OutOrWarranty NOT ASSIGNED At Customer Ste Row 1 otze REESE Back CleanFilters Printable Version x Printable Version 3 Use filters and sorting E in order to locate the equipment 4 Click Clean Filters button in order to see the full list of equipment not filtered 5 Click Remove button in table in order to send to Customer Support a request of equipment removal 6 Click Printable Version in order to receive printer friendly version of data represented in the table SERVICE ACCOUNT STATUS OVERVIEW 1 Logon to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Service account status on the navigation panel 3 Click View on table entry in order to review invoice information View Credit and Debit status Invoice SR Humber Task Status Invoic
32. son 2 Complete all mandatory fields Name Company Email Country City ZIP code Address and Office Phone number Contact Person Registration Form Please fill out Registration Form First Name E LastName Compay Email Country Argentina ziPCode Address Offce Mobile Phone 4 3 Click Submit to create the contact person UPGRADES COMPLETION 1 Logon to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Upgrades and Installations button on the navigation panel V IMAGING User manual for Knowledge Center Portal for Distributors Page 29 IMAGING nowledge Center CREATE SR E VIEW OPEN SRs D UPGRADES amp INSTALLATIONS VIEW OPEN 585 UPGRADES amp INSTALLATIONS SW UPGRADES INSTALLATIONS INSTALL BASE 3 Click SW Upgrades button Pending Upgrades Notification Equipment End User Number Description Status Serial Material gt Object Type City Update PEE nn J 200082204 DRZ version 155 Upgrade 18 Jun 2005 Outstanding notiicaton OR200680 050079 Daamecode20 vew f 300092205 DR2version 155 Upgrade 19 02006 Outstandingnoticaton DR2 002384 FGS0078 DataRecower20 upoe 300082206 DR2 version 155 Upgrade 19 Jun 2008 Owandnpm
33. upgrade 5 Choose upgrade you want to complete and click Update button 6 In order to complete upgrade provide 4 last characters of Mac address and click Get Registration Key Registration Key Retrieval Upgrade for Please provide 4 last characters of Mac Address Get Registration Key Close User manual for Knowledge Center Portal for Distributors Page 30 7 If confirmation message is displayed the upgrade was completed successfully Please keep the registration key provided in the confirmation message INSTALLATION COMPLETION 1 Logon to Portal for Distributors by browsing to URL https portal givenimaging com KnowledgeCenter 2 Click Upgrades and Installations button on the navigation panel VIEW SW UPGRADES UPGRADES amp INSTALLATIONS INSTALLATIONS INSTALL BASE 3 Click Installations button Pending Installations Notification Equipment End User Number Description Created Status gt Serial lt gt Material Object Type IDS Names City gt lee rs SUE MUS REN HERI 73531 New GDS instalation 25Dec2006 Notiicaton in process _ Rapawsoensso 73533 New GDS instalation 26 Dec 2006 Notcatonin process Rawsor _ E EE E S S SN ip View View View U 1528 i uU 824
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