Telephone Management Application (TMA) Installation Bulletin
Contents
1. o Lv Paes y n mee 22 rI H 8 7 SE IPERE aa nv gt CUE e Ze vO KESI BA o Te RAs 2m 7 lt X lt ADZ mE a a Oe al D 3S S i O g Z 7 E W 5 Praa i ch mW a za m Z N h le gt e EFS STL eh TH D pe O a tee ke PESI m Ss Za Os N CU nO 8 DD gt Z GA 7 AZ 3 ms acs e Eal H ESS E e lt ara O Ww OD o oa D w a Qe Z gt 2 A Zo ae v z D 2 nod LG 1 7 2 Ca m Ww wes w A a gt a a 09 ANI ANOHd 4 T4L F1gVO Va Gsn gsN g JSN XJAJOSNYJL 4AL0 40 y3 4 E 7 tg a t YANSOSNVEL JAWLG 40 Hv4 a E Gc a00 4N J3NOHd313L J1gY9 Va ASN gsN g JSN Figure 3 Typical Four Line Monitoring Detail f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 18 of 24 To add a line select File then New from the menu or click the 2 icon above the list pane of the SPI call status window2. These are the documented significant changes in TMA since the most recent major jrelease which was TMA 7 4 0 gt gt gt Changes in TMA 7 4 0 Release April 2011 Added a new GTC phone type to monitor Type A Hands free RED ALERT Changed phone type descriptions of GTC handset and hands free phones Type A and Type E phones Templated Phones which allows the user to designate any phone of one specific type to be the master phone that any newly created phone will obtain it s default settings from The TMA User Guide has been re written and is now the help system for TMA jand contains vauable and practical information with both using and understanding TMA Larger icons for groups and phones which can be toggled between the small 14 Click Finish to exit the setup i Setup Telephone Management Application o 22 Completing the Telephone Management Application Setup Wizard Setup has finished installing Telephone Management Application on your computer The application may be launched by selecting the installed icons Click Finish to exit Setup 15 Upon conclusion of the installation process the following icon should appear on the PC desktop eae Za TMA TMA Desktop Icon f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 11 of 24 Device Connecti
3. and b Buyer s claim is made within the warranty period set forth above Buyer may return such goods to GAI Tronics nearest depot repair facility freight prepaid at which time they will be repaired or replaced at Seller s option without charge to Buyer Repair or replacement shall be Buyer s sole and exclusive remedy The warranty period on any repaired or replacement equipment shall be the greater of the ninety 90 day repair warranty or one 1 year from the date the original equipment was shipped In no event shall GAI Tronics warranty obligations with respect to equipment exceed 100 of the total cost of the equipment supplied hereunder Buyer may also be entitled to the manufacturer s warranty on any third party goods supplied by GAI Tronics hereunder The applicability of any such third party warranty will be determined by GAI Tronics Services Any services GAI Tronics provides hereunder whether directly or through subcontractors shall be performed in accordance with the standard of care with which such services are normally provided in the industry If the services fail to meet the applicable industry standard GAI Tronics will re perform such services at no cost to buyer to correct said deficiency to Company s satisfaction provided any and all issues are identified prior to the demobilization of the Contractor s personnel from the work site Re performance of services shall be Buyer s sole and exclusive remedy and in no event shall
4. 3 Libraries 4 5 2002 4 44 PM JA TestWink64 a jE Computer O E WIN764_TESTBED C d TMA Communications di FhoneService Tools a PTR TMA_Modem_Driver_ MT5656ZDXV Libraries ga ORIGINAL_WIN Ac64 D ga BACKUP_STORE E L coy WINSx64_TESTBED F ae n SwingDrive4GB a Computer j DVD RW Drive H a Memovable Disk l e o Network Desktop File name int Files of type Setup Information inf f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Telephone Management Application TMA Installation Bulletin 6 Open the INF file that matches the model serial modem in use Look in di TMA_Modem_Driver_MT56562DXV E ea Ee E Name Date modified Type Size 3 5656 INF 6 25 2015 9 07 AM Setup Information File name Files of type Setup Information inf 7 Click Next to install the driver Install New Modem Select the manufacturer and model of your modem If your modem is not listed or if you have an installation disk click Have Disk Show compatible hardware Models A MT5600ZDXV ER This driver has an Authenticode tm signature Tell me why driver signing is important f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Page 23 of 24 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 24 of 24 8 Click Close to finish the driver installation B
5. A Transceiver Select window appears EF SPIcom E gt File View Help Manual Configure cma CAP NUM SCRL Choose from the drop down list in the Transceiver Select field the transceiver to connect to the line and click OK GTC OTMF Transceiver 4 GTC DIMF Transceiver 5 MT 56007DKV GTC DIMF Transceiver 6 GTC DIMF Transceiver 7 f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 19 of 24 The status window will then show COM port initialization occurring indicating a successful addition LUNEL GTC DTMF Transceiver SPICom File View Help Transceiver List Q X lt LINEL GTC DTMF Transceiver x i Transceiver 6 19 2015 2 05 04 PM Comm Port 3 Initialized H LINEL 6 19 2015 2 05 05 PM Reset Transceiver ATZ 6 19 2015 2 05 05 PM Modem Command AT h CAP NUM SCRL Repeat the above steps for each additional transceiver line to be used The result will be multiple tabs appearing one for each line added LINES GTC DTMF Transceiver 4 SPICom File View Help Transceiver List 2 X lt UNEL GTC DTMF Transceiver _ a Transceiver 6 19 2015 2 07 04 Phi Comm Port 7 Initialized f LINED 6 19 2015 2 07 04 PM Reset Transceiver ATZ m e LINE 63 LINE3 6 19 2015 2 07 04 PM Modem Command AT I j CAP NUM SCRL If a line needs to be removed
6. Cancel to exit Setup Cancel 2 Click Next gt to continue f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 5 of 24 3 The License Agreement window will appear After reading the license agreement select I accept the i Setup Telephone Management Application 1 mem E License Agreement ty Si agreement and click Next gt to continue Please read the following important information before continuing Please read the following License Agreement You must accept the terms of this agreement before continuing with the installation GAI TRONICS CORPORATION SOFTWARE LICENSE AGREEMENT Telephone Management Application The terms and conditions of this Software License Agreement between GAI TRONICS CORPORATION GAI Tronics or Licensor and the Licensee shall govern Licensee s use of the Ido not accept the agreement 4 Upon acceptance an Information window will appear Click Next gt to continue Information ti Please read the following important information before continuing Gi i Setup Telephone Management Application ee E Es When you are ready to continue with Setup dick Next For questions about TMA please contact SERVICE GROUP GAI TRONICS CORPORATION 400 E WYOMISSING AVENUE 610 777 1374 outside the USA SYSTEM REQUIREMENTS The minimum s
7. GAI Tronics warranty obligations with respect to services exceed 100 of the total cost of the services provided hereunder Warranty Periods Every claim by Buyer alleging a defect in the goods and or services provided hereunder shall be deemed waived unless such claim is made in writing within the applicable warranty periods as set forth above Provided however that if the defect complained of is latent and not discoverable within the above warranty periods every claim arising on account of such latent defect shall be deemed waived unless it is made in writing within a reasonable time after such latent defect is or should have been discovered by Buyer Limitations Exclusions The warranties herein shall not apply to and GAI Tronics shall not be responsible for any damage to the goods or failure of the services supplied hereunder to the extent caused by Buyer s neglect failure to follow operational and maintenance procedures provided with the equipment or the use of technicians not specifically authorized by GAI Tronics to maintain or service the equipment THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE IN LIEU OF AND EXCLUDE ALL OTHER WARRANTIES AND REMEDIES WHETHER EXPRESS OR IMPLIED BY OPERATION OF LAW OR OTHERWISE INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Return Policy If the equipment requires service contact your Regional Service Center for a return authorization number RA Equipment
8. mi Update Driver Software MTS6007DAV Windows has successfully updated your driver software Windows has finished installing the driver software for this device MTS600ZDA4V 9 Return to the modem Properties window to view the Driver tab The driver installed should be version 7 5 4 9 with a date of 5 4 2009 MTS600 7D2V Properties Advanced Driver fay MTSB00ZDXV Driver Provider MultiTech Systems Driver Date 54 009 Driver Version 75495 Digital Signer GAI Tronics Corporation To view details about the driver files Update Driver To update the driver software for this device Rol Ead Iiver f the device fails after updating the driver roll a back to the previously installed driver Disables the selected device Uninstall To uninstall the diver Advanced 10 Click Close to finish f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Warranty Equipment GAI Tronics warrants for a period of one 1 year from the date of shipment that any GAI Tronics equipment supplied hereunder shall be free of defects in material and workmanship shall comply with the then current product specifications and product literature and if applicable shall be fit for the purpose specified in the agreed upon quotation or proposal document If a Seller s goods prove to be defective in workmanship and or material under normal and proper usage or unfit for the purpose specified and agreed upon
9. my computer for driver software Locate and install driver software manually Cancel 2 Choose the Let me pick from a list of device drivers on my computer option 0 Update Driver Software MultiTech 56K Data Fax Voice Modem MTS600ZD4V PnP Browse for driver software on your computer Search for driver software in this location Browse IM Include subfolders Let me pick from a list of device drivers on my computer This list will show installed driver software compatible with the device and all driver software in the same category as the device f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 22 of 24 3 Choose Have Disk to continue E L Update Driver Software MultiTech 56K Data Fax Voice Modem MT5600ZDXV PnP Install New Modem Ge Select the manufacturer and model of your modem If your modem is not listed or if you have an installation disk click Have Disk Show compatible hardware Models Gal MultiTech 56K Data Fax Voice Modem MTS600ZDXV PnP Ne id Inset the manufacturer s installation disk and then make sure that the corect drive is selected below Copy manufacturer s files fram Lookin J TMA_Modem_Driver_MT5656ZDXV x 6 p Pp m 2 Date modified ver Ml Desktop thn b Gig Network 8 1 2012 12 19 PM Recent Places
10. right click on the line number in the transceiver list and select Remove from the menu options f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 20 of 24 Double clicking the GPI and the VPI icons will reveal the call status window for each application as shown below In the GPI call status window a signal strength meter appears in the top right 65M Phone Interface VoIP Phone Interface Actions iil Ill Actions Message notifications activated 0 messages read Enable logging The call status windows of the three interface applications allow the progress of a maintenance call with a SMART phone VoIP phone and GSM phone to be viewed Please note that the status windows may be visible or hidden in either case they will run normally processing calls at the request of the main TMA application Helpful Tips It may be more convenient to have the main TMA application running in a window not full screen and simultaneously have the status windows visible on the Windows desktop To prevent any of the interface applications from running when TMA is started go to the Communication tab in the TMA Options window found in the Tools menu For telephone types not being monitored unselect the start up application for those telephone types When TMA is restarted the application will not be started and its icon will not app
11. should be shipped prepaid to GAI Tronics with a return authorization number and a purchase order number If the equipment is under warranty repairs or a replacement will be made in accordance with the warranty policy set forth above Please include a written explanation of all defects to assist our technicians in their troubleshooting efforts Call 800 492 1212 inside the USA or 610 777 1374 outside the USA for help identifying the Regional Service Center closest to you Rev 10 06
12. A Installation Bulletin Page 15 of 24 Depending upon the Windows firewall settings the very first time the VPI is started a security window may appear informing the VPI component is currently blocked from network access Select to Allow access to the network i Windows Security Alert Windows Firewall has blocked some features of this program Windows Firewall has blocked some features of VPIVOIP on all public and private networks ald Name PIVOIP D VoIp Publisher GAI TRONICS Path C tma communications phoneservice tools vpivoip exe Allow VPIVOIP to communicate on these networks Private networks such as my home or work network Public networks such as those in airports and coffee shops not recommended because these networks often have little or no security What are the risks of allowing a program through a firewall EP Allow ACCESS Cancel When the GPI application starts for the first time it may be necessary to assign the communication port to which the GSM modem has connected If this occurs a connection setup warning window appears as shown below Select Cancel to reach the connection settings window Select from the drop down list the port name to which the GSM modem has connected If a GSM modem will not be used click Cancel to exit the settings window Connection setup A Mo phone connected Connection settings Port name Budae COM1 Communications Port COM1 COM3 GT
13. C DTMF Transceiver COM4 GTC DTMF Transceiver 2 Timeout msk COMS5 GTC DTME Transceiver 3 COM GTC DTMF Transceiver 4 COM Telit Mobile Highspeed Mode COM16 GTC DTMF Transceiver 5 COM MT56004D V COM18 GTC DTMF Transceiver 6 Once these selections have been made the settings window should not reappear unless the COM port assignment to the GSM modem is lost due to it being disconnected from the PC After a few seconds confirm an icon appears in the taskbar notification area for each of the interface applications that are running GPI SPI and VPI Icons in Taskbar Notification Area If the VPI and GPI icons fail to appear service pack 1 for Windows 7 may not be installed Perform a Windows update to install the needed system files f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 16 of 24 Double click the SPI icon to reveal the call status window On the left is the list pane of DTMF transceiver lines configured to use by the SPI Initially no lines are configured m e mome JESS CAP NUM SCRL Using Multiple DTMF Transceivers TMA allows multiple lines up to eight to be monitored simultaneously which is useful in larger systems with hundreds of phones or when daily updates are needed Equipment Required Since most PCs are typically equipped with two to four USB ports a
14. DAC 2 0 Database Support Files MDAC 2 5 USB Security Key Drivers SMART Phone Modem Drivers lt Back Install 2 Cancel f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 8 of 24 9 The Installing window reveals progress of the TMA components being installed on the PC and may take a few minutes to complete i Setup Telephone Management Application z E Installing Please wait while Setup installs Telephone Management Application on your computer Extracting files C TMAXML XMLSchema SmartSchema xml Cancel 10 The following security window will appear for each driver to be installed Click Install to continue each time the window appears Would you like to install this device software i p Driver Name Name CDM Driver Package VCP Driver Publisher Future Technology Devices International E Always trust software from Future Technology Don t Install Devices International You should only install driver software from publishers you trust How can decide which device software is safe to install f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 9 of 24 11 If the MultiTech GSM modem was selected for installing the drivers this window will appear Cli
15. Pub 42004 478E A GAI TRONICS CORPORATION A HUBBELL COMPANY Telephone Management Application TMA Installation Bulletin Confidentiality Notice This manual is provided solely as an operational installation and maintenance guide and contains sensitive business and technical information that is confidential and proprietary to GAI Tronics GAI Tronics retains all intellectual property and other rights in or to the information contained herein and such information may only be used in connection with the operation of your GAI Tronics product or system This manual may not be disclosed in any form in whole or in part directly or indirectly to any third party This manual covers TMA version 7 6 0 and newer Introduction The GAI Tronics Telephone Management Application TMA is used to monitor the activity and health of GAI Tronics RED ALERT SMART Industrial VoIP WiFi and GSM Cellular Telephones The reports and information provided by TMA can prove useful in reducing maintenance labor costs and greatly reduce liabilities typically associated with an emergency communication system TMA runs continuously on a dedicated personal computer and it uses a GSM cellular modem an Ethernet connection and one or more voice mode modems or DTMF transceivers to gather status information from each telephone at regular intervals In addition the System Manager uses TMA to remotely adjust the behavior of individual telephones These adjustment
16. SB security key into an available USB port at the PC Upon Windows recognizing the hardware it will begin installation of the drivers After the drivers are installed you may be asked to restart the system f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 13 of 24 TMA DTMF Transceiver Used only with analog telephones The TMA DTMF Transceiver interfaces the PC running the TMA software to the telephone line A front view of the TMA DTME Transceiver and a description of the LED indicators are provided below Figure 2 TMA DTMF Transceiver Front View Table 2 TMA DTME Transceiver Status Indicators LED Stats Desorption o The SPI application is running on the PC and is connected to the TMA DTMF Transceiver DTR Off The SPI application is no longer running on the PC and is disconnected from the TMA DTMF Transceiver Off The TMA DTMF Transceiver is on hook If the DTR LED is also off the DTMF Transceiver is not powered TD Blinking Data is sa cue to the PC No data is being transmitted to the PC Flashing The TMA DTMF Transceiver is receiving power via the USB connection to the PC OH PWR The TMA DTMF Transceiver is off hook and connected to the phone line f standard ioms current release 42004 instr m
17. TMF Transceiver is a black plastic box with sloped sides measuring 5 50 Lx 5 25 W x 1 75 D inches The front of the unit has three LEDs and the rear has one USB type B jack and one RJ11 jack NOTE The TMA DTMF Transceiver is not required for VoIP or GSM cellular applications The USB Flash Drive contains all the files to be installed on a PC that are required to run the TMA application and the TMA User Guide The USB Security Key provides the necessary hardware security for the Administrator account access to the TMA application The USB Security Key has the appearance of a USB flash drive or memory stick The USB cables are used to interconnect the PC running the TMA application with the DIMF Transceiver and GSM modem The cable is equipped with a USB type A plug at one end for connection to a USB port at the PC and a USB type B plug at the other end for connection to the DTMF Transceiver and GSM modem The telephone line cord is used to connect the DTMF Transceiver to a dedicated PABX telephone line The telephone line cord is equipped with an RJ11 plug at each end and is approximately 7 feet in length The MultiTech GSM cellular modem is an aluminum chassis measuring 3 17 L x 2 45 W x 1 16 D inches The modem has LEDs to indicate status of the GSM wireless signal A local antenna is included but depending on the location of the installation a remote antenna not included may be required NOTE Before you can begin to u
18. anuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 14 of 24 Starting TMA After the TMA software has been installed and the hardware security key has been inserted into a USB port TMA can be started To start TMA double click the desktop TMA icon with the GAI Tronics logo shown below or start the application via the Windows Start menu The path is Start gt All Programs gt TMA ee al THA TMA Desktop Icon When TMA is initially started after installation it will display a No Current Database dialog box over the startup splash screen which indicates TMA was not able to open the most recently used telephone database This is due to a database name not being defined for this new TMA installation Read the dialog box and then select OK to dismiss it The TMA window will now contain empty panels and pull down menu selections for FILE EDIT VIEW etc as shown below Si TMA Soa File Edit View Tools Reports Help es mOerx PF ABS ve TMA Phone System Attributes Idle 3 44 PM When TMA starts it also starts the interface applications necessary to communicate with the three different types of telephones These applications are the SMART Phone Interface SPI the VoIP Phone Interface VPI and the GSM Phone Interface GPI f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TM
19. ck Next gt to install the drivers Telit HE family USB driver Installer Welcome to Telit HE family USB ra Te it driver Installer Cammin lions SpA This wizard will walk you through installing the drivers for your Telt device Version 4 10 0 0 To continue click Next 12 Once the MultiTech GSM modem driver installation is completed the following window will appear Click Finish to continue Telit HE family USB driver Installer rl Congratulations You are finished Telit installing your Telit device Cammin ations SpA The drivers were successfully installed on this computer You can now connect your device to this computer F your device came with instructions please read them first Driver Name Status w Intel Mobile Communicati Ready to use w Telit Telit_COM Ports Ready to use s Telit Telit_Ml USB 02 Ready to use f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 10 of 24 13 The next window to appear provides information about this and previous release versions of the software Click Next gt to continue ie Setup Telephone Management Application Information Please read the following important information before continuing When you are ready to continue with Setup cick Next e2 TMA Change Log gt gt gt t OO
20. ear in the Taskbar Notification Area Installation Completed To begin using TMA select Help from the TMA menu then TMA Help to display the online manual Go to the Starting TMA section of the manual for further instructions for creating and building the TMA database and how to use TMA to maintain the GAI Tronics telephones on site f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 21 of 24 Appendix A When Windows installs the drivers for the MultiTech serial port modems it is possible that default drivers were installed To ensure proper operation with the TMA application perform the following steps to choose the drivers provided with the TMA software package 1 Navigate to Windows Device Manager and expand the modems list Right click on the serial port modem and select Properties from the menu list Choose the Driver tab and click on the Update Driver button The following window will appear Click on the Browse my computer for driver software selection 0 Update Driver Software MultiTech 56K Data Fax Voice Modem MTS600ZD4V PnP How do you want to search for driver software Search automatically for updated driver software Windows will search your computer and the Internet for the latest driver software for your device unless you ve disabled this feature in your device installation Browse
21. f the drivers After the drivers are installed you may be asked to restart the system NOTE If using MultiTech serial port modems Models MT5656ZDXV and MT5600ZDXV see Appendix A about ensuring the correct drivers are installed f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 12 of 24 Connections for VolPWiFi Telephones l 2 Connect the computer s Ethernet adapter to the Local Area Network using a standard RJ45 Ethernet cable This is required for VoIP telephones only NOTE Port 23 TCP UDP and port 514 Syslog must be open on the network for communication with the VoIP telephones Insert the USB security key into an available USB port at the PC Connections for GSM Telephones Refer to the user manual of the GSM modem for specific installation information In general the following steps are required l Connect the supplied antenna to the GSM modem NOTE Depending on the location of the installation a remote antenna not included may be required Install the SIM card acquired from a GSM wireless service provider into the GSM modem Insert the large USB type A plug into a USB port at the PC and the small USB type B plug into the USB jack at the GSM modem Apply power to the GSM modem if it is not powered by the USB port The Power LED will light after the device powers up Insert the U
22. ministrator rights TMA and its components are contained on the provided USB Flash Drive Please exit all other programs that are running before beginning the installation To install TMA to your PC perform the following Steps NOTE 1 Do not insert the USB security key until instructed to do so If TMA is already installed on the PC uninstall the existing TMA application prior to starting this TMA installation NOTE 2 The installation examples shown on the following pages represent a Windows 7 installation and may differ slightly in appearance to an installation on a PC running Windows 8 1 NOTE 3 MultiTech serial port modems Models MT5656ZDXV and MT5600ZDXV employed with older versions of TMA are compatible with this version of TMA 1 Place the USB Flash Drive into the PCs USB port If the AutoRun feature is enabled the main installation screen should appear in approximately 20 seconds If the installation does not start up automatically use Windows Explorer to open the USB Flash Drive folder and double click the Tma_Setup exe filename When the installation begins the following screen should appear i Setup Telephone Management Application E mE Welcome to the Telephone Management Application Setup Wizard This will install Telephone Management Application version TMA Version 7 6 0 on your computer Itis recommended that you cose all other applications before continuing Click Next to continue or
23. of the use of a computer copying files renaming files etc Microsoft is a registered trademark of Microsoft Corporation Windows 7 and Windows 8 1 are trademarks of Microsoft Corporation Windows 7 users SP1 or above is required Refer also to the Readme txt file on the installation USB Flash Drive To confirm the Service Pack is installed right click on the desktop icon Computer and select Properties Examine the Windows edition section and confirm the Service Pack is listed Windows Considerations The TMA application is intended to run on a PC dedicated to the Telephone Management Application Running other applications while TMA is active may affect the operation of TMA To make optimum use of the Windows taskbar while TMA is running Full Screen activate the Windows taskbar Auto Hide option NOTE 1 Having the Windows taskbar at the top or bottom of the screen and set to Always on top and without the Auto Hide option being active may block a portion of the TMA display NOTE 2 TMA is intended for use with the Windows Regional setting set as either English United States or English United Kingdom Avoid using a 12 hour date format without an AM PM setting f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 4 of 24 Installing TMA To install TMA you must be logged on with ad
24. ons Connections for Analog Telephones 1 With the TMA software installation complete the TMA DTMF Transceiver must be connected to the PC and PBX PABX extension telephone line using the USB cable and telephone line cords provided Refer to Figure 1 below and the following guidelines for these connections e USB connection Insert the large USB type A plug into a USB port at the PC and the small USB type B plug into the USB jack at the rear of the TMA DTMF Transceiver e PABX telephone connection Insert one end of the telephone line cord into the RJ11 jack at the rear of the TMA DTMF Transceiver and the other end into a dedicated PABX jack at the wall EAR OF DIMF TRANSCEIVE Be dace H TO RJ11 PBX PABX EXT JACK Figure 1 TMA DTMF Transceiver Connections 2 After the USB and telephone cables are connected the TMA DTMF Transceiver OH PWR LED should begin to flash on and off to indicate the unit is receiving power via the USB connection 3 Insert the USB security key into an available USB port at the PC 4 Upon Windows recognizing the hardware it will begin installation o
25. powered USB 2 0 hub must be added Powered USB 2 0 hubs are available with four to ten ports In addition to the powered USB 2 0 hub a Model 12509 043 TMA Expansion Kit is required for each additional line to be added See Table 1 for kit components f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 17 of 24 Refer to Figure 3 for typical interconnection of a system utilizing four lines to monitor the telephones Figure 3 below is a diagram showing connections for a four line monitoring system 4 r oO Zs 5 7 mo Col l y ze aX Eg FEN ve T m Ar 7 E a Yn SO C i w OZ v gt m Wo g z zZ gt X w Tp De 4 QO TU El mW 5 asn j 53 ES SL et T a A
26. s are either sent to the telephone immediately or in the case of the analog telephones can be held to be sent during the next scheduled health check maintenance call TMA provides an at a glance view of the status of the telephones as well as customizable reporting in the form of scheduled printed reports and reports generated on demand For questions about TMA please contact Service Group GAI Tronics Corporation 400 E Wyomissing Avenue Mohnton PA 19540 800 492 1212 8 a m to 5 p m EST 610 777 1374 outside the USA GAI Tronics Corporation 400 E Wyomissing Ave Mohnton PA 19540 USA 610 777 1374 800 492 1212 M Fax 610 796 5954 VISIT WWW GAI TRONICS COM FOR PRODUCT LITERATURE AND MANUALS Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 2 of 24 TMA Product Package Upon receipt of a TMA product inspect the contents of the carton to ensure the following items are included Table 1 TMA Product Packages Model Model 12509 042 Model Model 12509 047 TMA 12509 043 12509 044 GSM TMA oe Application TMA Line TMA VoIP Application Description Package Expansion Kit Only Kit Package 44008 004 TMA DTMF Transceiver Unit 44306 7xx USB Flash Drive 49186 008 Security Key 61007 007 Cable Assembly 4 conductor 44012 001 GSM Cellular Modem Component Descriptions The TMA DTMF Transceiver is used to interface the PC running the TMA application and dedicated PABX telephone line The D
27. se the modem a SIM card from your wireless carrier will need to be installed for network access f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 3 of 24 System Requirements The minimum system requirements for installing and running the TMA are e The GAI Tronics TMA software e System Manager Host PC equipped with the following Intel or AMD 32 bit or 64 bit Processor Microsoft Windows 7 SP1 or Windows 8 1 operating system RAM hard disk space and processor speed is dependent on the operating system s recommended requirements One USB port for the security key One USB port per TMA DTMF Transceiver One USB port for the GSM modem One printer port One Ethernet connection to a Local Area Network For VoIP telephones only e One telephone line connection PBX PABX only per TMA DTMF Transceiver for analog telephones only e SIM card from a wireless service to install in the GSM modem For GSM telephones only The No 44008 004 DTMF Transceiver is not an FCC approved device This prohibits connection to the public network without first being routed through a PBX PABX telephone switch The host PC should be installed in a controlled environment such an office without extremes in temperature humidity or dust The System Manager must be Microsoft Windows literate and knowledgeable
28. urity Key Drivers V SMART Phone Modem Drivers GSM Phone Modem Drivers Current selection requires at least 73 2 MB of disk space f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 7 of 24 7 The next window asks to select which GSM modem drivers to be installed Unselect the modem type that will not be used Unselect both if there will be no GAI Tronics GSM phones to be polled Let both selected 1f it is unknown which modem is to be used Click Next gt to continue i Setup Telephone Management Application Select Additional Tasks Which additional tasks should be performed Select the additional tasks you would like Setup to perform while installing Telephone Management Application then dick Next Select the GSM Modem Type V Burnside TX2LR Fixed Cellular Terminal 8 An installation summary is then presented Click Install to continue i Setup Telephone Management Application j E eae Ready to Install Setup is now ready to begin installing Telephone Management Application on your computer Click Install to continue with the installation or cick Back if you want to review or change any settings Destination location C Program Files x86 GTCTMA Setup type Full Installation recommended Selected components Main Program Files Legacy Software Support Files Database Support Files M
29. ystem requirements for installing and running the TMA are The GAI Tronics TMA software System Manager Host PC equipped with the following Intel or AMD 32 bit or 64 bit Processor ma E mm d Mi Mi d Ee e f standard ioms current release 42004 instr manuals 42004 478e docx 08 15 Pub 42004 478E Telephone Management Application TMA Installation Bulletin Page 6 of 24 5 The Select Destination Location window will appear Click Next gt to accept the default folder location 5 Setup Telephone Management Application Select Destination Location Where should Telephone Management Application be installed bh Setup will install Telephone Management Application into the following folder To continue dick Next If you would like to select a different folder cick Browse Browse At least 0 7 MB of free disk space is required 6 The next window asks Which components should be installed A typical installation requires all components to be installed Ensure all check boxes are checked and click Next gt to continue E Setup Telephone Management Application Select Components Which components should be installed Select the components you want to install dear the components you do not want to install Click Next when you are ready to continue V Main Program Files WV Legacy Software Support Files Database Support Files MDAC 2 0 W Database Support Files MDAC 2 5 V USB Sec
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