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Amadeus Ticket Changer (ATC)

1. 3 M 1 CASH PAX LH S2 3 Change in class reservation to Class J is performed and it s quoted with FXQ Amadeus Ticket Changer User Guide Page 16 de 26 AMADEUS Your technology partner Amadeus Ticket Changer User Manual Response FXO 01 HARRINGTON AGUSTINA LAST TKT DTE 20MAY12 DATE OF ORIGIN PENALTY COLLECTED ON TICKET BG CXR LH LH PRICED WITH VALIDATING CARRIER LH REPRICE IF DIFFERENT VC AL FLGT BK DATE TIME FARE BASIS NVB NVA BG BOG FRA LH 0543 J 20MAY J77RT 20MAY 2P BOG LH 0542 J 05JUN J77RT 20MAY 2P ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE USD 1509 00 NEW BASE FARE USD 6069 00 FARE BALANCE COP 8778000 PAYMENT CURRENCY OLD TAX COP 1220960 NEW TAX COP 1923200 TAX BALANCE COP 702240 TICKET DIFFERENCE COP 9480240 PENALTY COP 231000 TOTAL ADD COLL COP 9711240 RESIDUAL VALUE COP 0 In this case there s a fare and taxes difference The change has a penalty that will be handled as a tax code In this case DU In the display ATC will prompt PENALTY COLLECTED ON TICKET TST created to reissue where penalty has been included and the additional amounts to charge TST00002 BOG1A0980 MC 02DEC I 0 LD 20MAY12 OD BOGBOG SI T FXQ 1 HARRINGTON AGUSTINA 1 BOG LH 543 J 20MAY 2145 OK J77RT 20MAY 2PC 2 O FRA LH 542 J 05JUN 1430 OK J77RT 20MAY 2PC BOG FARE R USD 6069 00 EQUIV COPCOP TX001 X COP 702240YSTR TX002 X COP 231000DU TX003 O COP 65500COVO TX004 O COP 280160YSTR TX0
2. 5896600 HELPDESK A TK OK14NOV BUE1A0980 ETLA SSR FOID LA HK1 PP55555555 P1 SSR FOID LA HK1 PP66666666 P2 SSR FOID LA HK1 PP22222222 P3 OwO0 JOAO Amadeus Ticket Changer User Guide AMaDEUS P 1 2 age 18 de 26 Your technology partner Amadeus Ticket Changer User Manual Passenger 1 TWD TKT 0455066622222 RCI 1A LOC 586BFC OD SCLSCL SI FCMI 0 POI SCL DOI 14NOV11 IOI 88888883 1 HARRINGTON TOMAS ADT ST 1 OSCL LA 0285 V O9DEC 1350 OK VEESP020 F O9DEC 23K 2 OPUQ LA 0284 Q 18JAN 2000 OK QEESP970 O 14DECO9JUN 23K SCL FARE F CLP 120500 EQUIV USD 244 00 BSR 0 002028 TOTALTAX USD 24 98 TOTAL USD 268 98 FC SCL LA PUQ Q12500 00 60500 00LA SCL Q12500 00 35000 00CLP120 500 00END FE NONREF CHNGS NOT PERMITTED FP CASH FOR TAX FEE DETAILS USE TWD TAX SAC 045AL22I8MMNV ATC calculations for passenger 1 In the entry the currency is in US Dollars because the ticket was issued originally in that currency the segment and the passenger number FXF R FC USD S5 P1 01 MABE JEFFREY LAST TKT DTE 14NOV11 SEE ADV PURCHASE VC CATEGORY NOT FILED BY CXR REISSUE NOT GUARANTEED 4 PLEASE CHECK CODING PENALTY CATEGORY TEXT BG CXR LA LA AL FLGT BK DATE TIME FARE BASIS NVB NVA BG PUQ SCL LA 0284 Q 18JAN QEESP970 14DECO9JUN 23 ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE CLP 120500 NEW BASE FARE CLP 120500 FARE BALANCE USD 0 00 PAYMENT CURRENCY OLD TAX USD 24 98 NEW TAX USD 24 98 TAX B
3. AR S3 O U ds W The tickets will proceed in the regular way updating the original method of payment and the FV element if needed To visualize the reissuing calculations again TQR TST00002 TKT 044 2996031619E1 Amadeus Ticket Changer User Guide AMaDEUS P 15 de 26 ege G Your technology partner Amadeus Ticket Changer User Manual PENALTY COLLECTION METHOD NOT IDENTIFIED CONTACT AIRLINE 01 HARRINGTON TOMAS ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE USD 152 00 NEW BASE FARE USD 152 00 FARE BALANCE COP 0 PAYMENT CURRENCY OLD TAX COP 58000 NEW TAX COP 58000 TAX BALANCE COP 0 TICKET DIFFERENCE COP 0 RESIDUAL VALUE COP 0 TST ADD COLL COP 0 PENALTY COP 48100 TOTAL ADD COLL COP 48100 GRAND TOTAL COP 48100 4 Ticket with a fare difference taxes and penalty Customer has a Class Q ticket after the ticket has been issued he decides to travel in Executive Class Original PNR AP TK FA Ou uN FB row J E hop TST RLR RP BOG1A0980 BOG1A0980 MC SU 2DEC11 13182 5RL98Q BOG1A0980 0812MC 2DEC11 1 HARRINGTON AGUSTINA LH 543 Q 20MAY 7 BOGFRA HK1 2145 1555 21MAY E LH 5RL98Q LH 542 Q 05JUN 2 FRABOG HK1 1430 1905 O5JUN E LH 5RL98Q BOG 571 5896600 HELPDESK A OK02DEC BOG1A0980 ETLH PAX 220 2996031627 ETLH COP4125760 02DEC11 BOG1A0980 0037 9024 52 3 PAX 0200000135 TTP RT OK ETICKET S2 3 PAX FL CNX CHG RESTRICTED CHECK FARE NOTE S2
4. ATC Control at Agency Level and PNR e The travel agency must be qualified to issue e tickets e The number of the ticket that is being reissued must be indicated in the PNR at the FA or FHE element or in the quotation entry e The PNR must contain the mandatory fields including the new itinerary e Capacity to display an e ticket TWD for the ATC to be able to perform the calculations if it isn t possible the reissuing or revalidation won t be performed and the software will prompt ACCESS TO DOCUMENT DENIED Amadeus Ticket Changer User Guide aMaDEUS Page 6 de 26 9 Your technology partner Amadeus Ticket Changer User Manual 5 How to handle penalty fees ATC handles penalty fees according to the airlines guidelines in Latin America the options are Tax code Q surcharge Total BSP link Without specification In the display of the ATC a message will prompt to show how the penalty fee is collected Method ATC Message Tax code PENALTY COLLECTED ON TICKET Q Surcharge PENALTY COLLECTED ON TICKET Total PENALTY COLLECTED ON TICKET CHECK IF FE UPDATE NEEDED BSP Link PENALTY COLLECTION OF ARS 260 00 USE BSP LINK Without specificatoin PENALTY COLLECTION METHOD NOT IDENTIFIED CONTACT AIRLINE 6 ATC entries If a passenger decides to modify his her booking or itinerary after the ticket has been issued the travel agent can perform any of the following ATC transactions to do
5. BRAN U PTC ADT ADULT FTC KPB SUPER SPCL INST PURCHASE A VOLUNTARY CHANGES VOLUNTARY CHANGES CONDITIONS MAY APPLY FOR AUTOMATED REISSUE REVALIDATION REFER TO PENALTIES CATEGORY PE FOR DETAILS PAGE TRN Amadeus Ticket Changer User Guide AMaDEUS P 5 de 26 999 2 09 Your technology partner Amadeus Ticket Changer User Manual The displayed text in the FQNx PE is always the same The category 31 only has encrypted information that can t be viewed in the fare note For more information on the conditions of the penalty enter the PENALTY section of the fare note with the command FQNx PE Reissuing Warranty e If the calculation is done based in category 31 is guaranteed by Amadeus The indicator on the ticket mask TST will appear as I e If the calculation is done based in category 16 is NOT guaranteed by Amadeus In the display of the ATC a message will prompt VC CATEGORY NOT FILED BY CXR REISSUE NOT GUARANTEED 4 The indicator on the ticket mask TST will appear as M BSR Currency changes e When the calculation is performed based on category 31 the BSR that will apply for tickets not initiated will be the day of reissuing and for partially used tickets the one for the original day of issuing e When the calculation is performed based on category 16 the BSR that will apply is always the one of the reissuing day for both partially used tickets and not initiated tickets 4 How to access
6. Selling Platform follow the next steps 1 Click the Fare button on the menu SELLING PLATFORM Men Config Scripty E KE Ayuda Herramientas VECI rs Smart Keys p blica Smart Keys oficina Mis Smart Keys exa WL Fo scat PA Res rcp cp er ER RT IG IR ToT x mo mu or op on or ou Rt aP MPFOD AN Foc FOD FS Fon FoR Fos su AA AP AV AZ AT BA BD CO CU DEAD BE KB TK EEA Et EP ET LX MH NM NU NZ OK 03 SQ 53 TP UA US UX VH eL YY TAX MAY APPLY OB FEES INCLUDED SURCHG MAY APPLY CK RULE SELLING PLATFORM Men Config Scripty amp Ej Ayuda ele l ei BIS x 141 8 lt l 1BGI10Q gt TET gt z z ar Agosto 2009 Pantalla de tarifas Tarificaci n info Tarificar PNIR Ticket Changer alue Pricer TST Hist rico DLMMJVS Tarifa cotizaci n de par de ciudades rr 1 1 2345 5 8 Publico Privada Corporativo 9 101112131415 1617 18192021 22 M r 23 24 25 26 27 28 29 De A Fecha Fecha de regreso L neas a reas Clase 30 31 mm gt y ml Septiembre 2009 DLMMJVS Lx 12345 6 7 8 9 101112 r Mejor tarifa Enviar 13141516171819 anaa an an aa ar an 2 Click on Ticket Changer and the system displays the next screen SELLING PLATFORM Men Config Scripty amp E Ayuda Olewelel sel rlal amp l l e Ssl_yxyglgl l Agosto 2009 Pantalla de tarifas Tarificaci n info Tarificar PNR Ticket Changer _Value Pri
7. penalty The method for the penalty handling in this case was not indicated and the airline must be contacted PENALTY COLLECTION METHOD NOT IDENTIFIED CONTACT AIRLINE The TST FPO y FO elements have been updated in the PNR TSTO0003 BOG1A0980 MC 01DEC M 4 LD 12JAN12 OD BUEBUE SI T FXQ 1 HARRINGTON TOMAS 1 EZE AR 2702 N 16APR 0710 OK NVD 16APR 2 O ROS AR 2703 N 30APR 0837 OK NVD 30APR AEP FARE R USD 152 00 EQUIV COPCOP TX001 O COP 14600XRAE TX002 O COP 10400QNLO TX003 O COP 32000DLRE TX004 O COP 1000TQSE TOTAL COP 0 BSR 1925 00 GRAND TOTAL COP 0 BUE AR ROS76 00AR BUE76 00USD152 00END 8 FE COP96200 NONREF NONEND REF CHG FEE APPLIES VALID AR ONLY 9 FM M 1 10 FO 044 2996031619BOG01DEC11 00379024 044 29960316194E1 11 FP O CASH TST RLR RP BOG1A0980 BOG1A0980 MC SU 1DEC11 1457Z 5RIB76 BOG1A0980 0812MC 1DEC11 1 HARRINGTON TOMAS 2 AR2702 N 16APR 1 EZEROS DK1 0710 0802 16APR E 0 E90 B OFREZCA FACILIDAD WEB CHECKIN 127 AU OPERATED BY AUSTRAL LINEAS AEREAS AVISO VERIFIQUE LOS HORARIOS AR2703 N 30APR 1 ROSAEP HK1 0837 0920 30APR E AR MVEGHL AP BOG 571 5896600 HELPDESK A TK OKO1DEC BOG1A0980 ETAR FA PAX 044 2996031619 ETAR COP350600 01DEC11 BOG1A0980 00379 024 83 7 FB PAX 0100000126 TTP RT OK ETICKET S3 8 FE PAX COP96200 NONREF NONEND REF CHG FEE APPLIES VALID AR ONLY S2 3 9 FM M 1 10 FO PAX 044 2996031619BOG01DEC11 00379024 044 29960316194E1 82 3 11 FP PAX O CASH S2 3 12 FV PAX
8. the reissuing after performing the changes in the PNR Format Observation Requests the quotation as information only does not prepare the reissuing Does not FXF create TST FXQ Requests the confirmed quotation prepares for reissuing creates TST Requests with the cheapest fare as information only does not prepare for reissuing FXE does not create TST Requests the confirmed quotation with the lowest fare prepares for reissuing and FXO creates TST Amadeus Ticket Changer aMaDEU S User Guide Page 7 de 26 Your technology partner Amadeus Ticket Changer User Manual 7 Changes of PNR generation reissue or revalidation Reissue Change in the travel dates Change in the flight Change in the class Change in the route Revalidation The system will choose the option of revalidating when the performed change has been a flight or a date and the airline approves the revalidation Can be done in the next cases Same route Same fare basis airline and fare rules The same fare construction points fare cut Same surchanges Same taxes Same classes Once the changes to the itinerary have been made the user performs the ATC transactions for the automatic quotation of the new fare ATC will follow the reissuing or revalidating conditions loaded in the fare rules e A reissuing requires the issue of a new ticket e A revalidation modifies a ticket with new information Amadeus Ticket Changer
9. versa Access in a cryptic or graphic mode Limitations Does not process PNR groups Does not process open segments A partially used ticket can t be revalidated once it has been reissued A partially used ticket can be reissued once Graphic mode only available for reissuing revalidating with category 31 and without penalty Amadeus Ticket Changer AMADEU S User Guide Page 4 de 26 Your technology partner Amadeus Ticket Changer User Manual 3 How does Amadeus Ticket Changer work Category 31 and Category 16 e For ATC to compare between the original fare and the new fare it s necessary o That the airline had already loaded its published fares in the GDS via category 31 VOLUNTARY CHANGES via ATPCO or SITA o That Amadeus creates a pseudo category 31 with information of the encrypted category 16 PENALTY when the airline has not loaded category 31 Amadeus ATC con CAT 31 ATC sin CAT 31 Assumptions Vol Changes 31 Vol Changes 31 Penalty 16 If a fare has the category 31 loaded it can be consulted with the entry FQNx VC x fare number Response SELLING PLATFORM Mend Config Scrip v amp BR Ayuda Pagina de comando Herramientas VECI Scripts FON12 VC RULES DISPLAY xx TAX MAY APPLY OB FEES INCLUDED 1OSEP09 10SEPQ9 AF MADPAR NSP EH TPM 664 MPM 796 LN FARE BASIS OW EUR RT B PEN DATES DAY AP MIN MAX R 12 WSTAYES 235 W NRF E FCL WSTAYES TRES 22 RULE 2182
10. 0 TAX BALANCE COP 0 TICKET DIFFERENCE COP 0 PENALTY COP 192500 GRAND TOTAL COP 192500 TOTAL ADD COLL COP 192500 RESIDUAL VALUE COP 0 The new ticket does not have the additional value of the fare or taxes and has a COP192500 penalty that must be handled through BSP PENALTY COLLECTION OF COP 192500 USE BSP LINK The TST FPO and FO elements have been updated in the PNR Updated PNR 2 3 4 5 6 ove 12 TST RLR RP BOG1A0980 BOG1A0980 MC SU 1DEC11 1951Z 5RI9LO BOG1A0980 0812MC 1DEC11 1 HARRINGTON NICOLAS IB6586 Q 14APR 6 BOGMAD DK1 1715 1010 15APR E 0 346 BL SEE RTSVC IB6585 Q 30APR 1 MADBOG HK1 1220 1535 30APR E IB NC8TY AP TK FA FB FE FM FO FP FV BOG 571 5896600 HELPDESK A OK01DEC BOG1A0980 ETIB PAX 075 2996031624 ETIB COP2130670 01DEC11 BOG1A0980 0037 9024 83 PAX 0100000132 TTP RT OK ETICKET S3 PAX 21 NOEND CHGS REST NON REF S2 3 M 1 PAX 075 2996031624BOGO1DEC11 00379024 075 29960316240E1 82 3 PAX O CASH S2 3 PAX IB S3 Amadeus Ticket Changer User Guide Page 12 de 26 AMADEUS Your technology partner Amadeus Ticket Changer User Manual Updated TST for reissuing TSTO0002 BOG1A0980 MC O1DEC I 0 LD 01JAN12 OD BOGBOG SI T E FXQ 1 HARRINGTON NICOLAS 1 BOG IB 6586 Q 14APR 1715 OK QLAPCO 14APR14APR 1PC 2 O MAD IB 6585 Q 30APR 1220 OK QLAPCO 30APR30APR 1PC BOG FARE R USD 635 00 EQUIV COPCOP TX001 O COP 65500COVO TX002 O COP 14
11. 000COPCHNG FEE50000COP PLUS FARE DIFF NON END S5 P1 4 M 1 CASH PAX AV S5 P1 4 The passengers decide to travel in an exclusive class so a reissue must be performed It is quoted with the entry FXQ FXQ PASSENGER PTC PENALTY TOT ADDCOL RESIDUAL GRD TOTAL lt COP gt lt COP gt lt COP gt lt COP gt 01 HARRING TO ADT 0 312740 0 312740 02 HARRING NI ADT 0 312740 0 312740 03 HARRING IN ADT 0 312740 0 312740 04 HARRING AG ADT 0 312740 0 312740 TOTAL Amadeus Ticket Changer User Guide Page 20 de 26 0 1250960 0 1250960 AMADEUS Your technology partner Amadeus Ticket Changer User Manual To display the calculation of each passenger you have to use the TQR entry specifying the TST number T P S NAME GRAND TOTAL SEGMENTS 2 Bil HARRINGTON TO COP 312740 5 3 2 HARRINGTON NI COP 312740 5 4 3 HARRINGTON IN COP 312740 5 5 4 HARRINGTON AG COP 312740 5 TQR T2 TST00002 TKT 134 2996031640E1 VC CATEGORY NOT FILED BY CXR REISSUE NOT GUARANTEED 4 01 HARRINGTON TOMAS ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE COP 140500 NEW BASE FARE COP 410100 FARE BALANCE COP 269600 PAYMENT CURRENCY OLD TAX COP 34280 NEW TAX COP 77420 TAX BALANCE COP 43140 TICKET DIFFERENCE COP 312740 RESIDUAL VALUE COP 0 TST ADD COLL COP 312740 PENALTY COP 0 TOTAL ADD COLL COP 312740 GRAND TOTAL COP 312740 ATC creates the reissuing TST s for all passenge
12. 05 O COP 597200YQAC TX006 O COP 65000DGVZ TX007 O COP 1190000YCB TX008 O COP 77000RAEB TX009 O COP 17100DESE TOTAL COP 9711240 BSR 1925 00 GRAND TOTAL COP 9711240 BOG LH FRA3034 50LH BOG3034 50NUC6069 00END ROE1 000000 7 FE FL RESTR CANX BA FOC CHG BA FOC 8 FM M 1 9 FO 220 2996031627BOG02DEC11 00379024 220 29960316272E1 10 FP O CASH Amadeus Ticket Changer User Guide AMaDEUS P 17 de 2 age 17 de 26 Your technology partner Amadeus Ticket Changer User Manual Updated PNR TST RLR RP BOG1A0980 BOG1A0980 MC SU 2DEC11 13182 5RL98Q BOG1A0980 0812MC 2DEC11 1 HARRINGTON AGUSTINA 2 LH 543 J 20MAY 7 BOGFRA DK1 2145 1555 21MAY E 0 346 SEE RTSVC 3 LH 542 J O5JUN 2 FRABOG DK1 1430 1905 O5JUN E 0 346 SEE RTSVC AP BOG 571 5896600 HELPDESK A TK OK02DEC BOG1A0980 ETLH FHE PAX 220 2996031627 FE PAX FL RESTR CANX BA FOC CHG BA FOC S2 3 FM M 1 FO PAX 220 2996031627B0G02DEC11 00379024 220 29960316272E1 82 3 10 FP PAX O CASH S2 3 VOIAUR The ticket will be issued in the regular way updating the method of payment and the airline 4 Reissue of a partially used tickets For the reissuing of partially used tickets the segment to reissue must be specified Original PNR TST RLR RP BUE1A0980 BUE1A0980 MC SU 8DEC11 03332 586BFC HARRINGTON TOMAS 2 HARRINGTON AGUSTINA 3 HARRINGTON NICOLAS LA 285 V O9DEC 5 SCLPUQ FLWN LA 284 Q 18JAN 3 PUQSCL HK3 2010 2335 18JAN E LA KOMNQ AP BOG 571
13. 5570YSTR TX003 O COP 597200YQAC TX004 O COP 65000DGVZ TX005 O COP 29100JDAE TX006 O COP 5900QVDP TOTAL COP 0 BSR 1925 00 GRAND TOTAL COP 0 BOG IB MAD317 50IB BOG317 50NUC635 00END ROE1 000000 RESTRICTIONS APPLY 8 FE 21 NOEND CHGS REST NON REF 9 FM M 1 10 FO 075 2996031624BOGO1DEC11 00379024 075 29960316240E1 11 FP O CASH The issuing of the ticket will proceed in the regular way updating the original payment method and the FV element if needed For viewing the reissuing calculations again TQR Response TST00002 TKT 075 2996031624E1 PENALTY COLLECTION OF COP 192500 USE BSP LINK 01 HARRINGTON NICOLAS ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE USD 635 00 NEW BASE FARE USD 635 00 FARE BALANCE COP 0 PAYMENT CURRENCY OLD TAX COP 908270 NEW TAX COP 908270 TAX BALANCE COP 0 TICKET DIFFERENCE COP 0 RESIDUAL VALUE COP 0 TST ADD COLL COP 0 PENALTY COP 192500 TOTAL ADD COLL COP 192500 GRAND TOTAL COP 192500 Amadeus Ticket Changer User Guide aMaDEUS P 13 de 26 ld Your technology partner Amadeus Ticket Changer User Manual 2 Ticket without fare difference plus penalty Airline without category 31 In the next booking the passenger has the departure date on April 15 Class N Original PNR TST RLR RP BOG1A0980 BOG1A0980 MC SU 1DEC11 1457Z 5RIB76 BOG1A0980 0812MC 1DEC11 1 HARRINGTON TOMAS 2 AR2702 N 15APR 7 EZEROS HK1 0710 0802 15APR E AR MVEGHL 3 AR2703 N 30APR 1 R
14. A LH 542 Q O5JUN 1430 OK QRCKO O5JUNO5JUN 1PC BOG FARE R USD 1509 00 EQUIV COPCOP TX001 O COP 65500COVO TX002 O COP 280160YSTR TX003 O COP 597200YQAC TX004 O COP 65000DGVZ TX005 O COP 1190000YCB TX006 O COP 77000RAEB TX007 O COP 17100DESE TOTAL COP 0 BSR 1925 00 GRAND TOTAL COP 0 REFUNDABLE TAXES TX008 Q COP 702240YSTR BOG LH FRA754 50LH BOG754 50NUC1509 00END ROE1 000000 1 Recommendations for reducing the number of entries per reissuing Trying to optimize the usage of ATC s entries we propose 1 Kind of transaction for the quotation of reissue ATC has 2 kinds of transactions Informative FXF FXE They show the fare information without creating any necessary element to perform it at the PNR TST with penalty if it applies FO and FOP Confirmed FXQ FXO They show the quotation for the reissue fare and original taxes fares and taxes to reissue difference to pay and penalty if such creating in the PNR all the necessary elements to perform it TST with penalty if such FO and FOP Even if you are not certain of performing the reissue the usage of confirmation transactions Is advise it creates the necessary data for reissuing and when closing the PNR that information is saved In case of using an information transaction a confirmation transaction must be performed to create the necessary data to reissue Amadeus Ticket Changer User Guide aMaDEUS P 2 26 age 23 de Your technology partner Ama
15. ALANCE USD 0 00 TICKET DIFFERENCE USD 0 00 PENALTY USD 0 00 GRAND TOTAL USD 0 00 TOTAL ADD COLL USD 0 00 RESIDUAL VALUE USD 0 00 When the airline does not load the category 16 in an encrypted way ATC will prompt PLEASE CHECK CODING PENALTY CATEGORY TEXT The travel agency then has to check the FQNx PE to know the amount of the penalty and handle it as the airline demands Amadeus Ticket Changer User Guide AMaDEUS P 19 de 26 age Your technology partner Amadeus Ticket Changer 5 Reissue for several passengers User Manual ATC allows processing several kinds of passengers at the same time even being different type of passengers up to 6 different types in 1 PNR 9 maximum Original PNR 0 JA UU BE 10 11 12 13 14 15 16 TST RLR RP BOG1A0980 BOG1A0980 MC SU 8DEC11 2127Z 5SIAPU BOG1A0980 0812MC 8DEC11 HARRINGTON TOMAS 2 HARRINGTON NICOLAS 3 HARRINGTON INES HARRINGTON AGUSTINA AV9304 P 15APR 7 BOGMDE HK4 0702 0800 15APR E AV 5SIAPU AP TK FA FA FA FA FB FE FM FP FV BOG 571 5896600 HELPDESK A OK08DEC BOG1A0980 ETAV PAX 134 2996031640 ETAV COP174780 08DEC11 BOG1A0980 00379 024 S5 P1 PAX 134 2996031641 ETAV COP174780 08DEC11 B0G1A0980 00379 024 S5 P2 PAX 134 2996031642 ETAV COP174780 08DEC11 BOG1A0980 00379 024 85 P3 PAX 134 2996031643 ETAV COP174780 08DEC11 BOG1A0980 00379 024 S5 P4 PAX 0800000153 TTP OK ETICKET S5 P1 4 PAX REFUND FEE50
16. ATPCO or SITA or uses the encrypted category 16 PENALTY when there is no category 31 filed If a revalidation is possible and the airline has loaded it on category 31 the system will warn the agent to perform a ticket revalidation The airlines that load the category 31 on their fares can be reviewed with the entry FQNATC CXR ATC reduces the reissueing process to 4 steps 1 New itinerary is booked 2 The new reservation is quoted with ATC the system calculates the new fare creates the TST of the resulting fare with the penalty if it applies the line of the original ticket and the original payment method 3 FOP is updated with the new payment method and the FV element 4 Ticket is issued If there is no chance of reissuing because of fare restrictions after step 2 the system will replyr REISSUE NOT ALLOWED Help pages HE ATC Amadeus Ticket Changer User Guide AMADEUS Page 3 de 26 9 Your technology partner Amadeus Ticket Changer User Manual 2 Features of Amadeus Ticket Changer ATC Reach Automatic calculations for reissues of international and domestic itineraries Automatic calculations for new itinerary quotation of the new fare additional value same value residual value penalty for changes if it applies and new taxes Handling of the penalty according the to the airline s instructions tax code Q surcharge Total BSP link Process of public and private fares cat15 cat25 cat35 and IT BT w
17. Amadeus Ticket Changer ATC User Guide AMADEUS Your technology partner Amadeus Ticket Changer User Manual Index Contents A re ESETRE KaR 3 ATC reduces the reissueing process to 4 steps c0oocococococococonnnnnnnnnnnnnnononononnnnnnnnnnnos 3 Features of Amadeus Ticket Changer rrrannnrnnnnnrnnnnnnnannnrnnnnnrnnnnnnnennrnnnnnnnnnnnnenenrrnnnnnn 4 How does Amadeus Ticket Changer Work oocoonccccccccccoccconononononononcncnonanenonnccnoncnenannnns 5 Category 31 and Category 16 viii 5 Howto SSS A ED REE 6 Control at Agency Level and PNR nnnrrrnnnnnnnnnnnnnnrrrrnnnnnnnrrrnnnvrrrnnnnennsrrnnnnrrrnnnnnetennn 6 How to handle penalty eeS oooocoonnnccccconnconccononannnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnnnnnnnnnnnnnnes 7 ET REE eN A Ea AEREA 7 Changes of PNR generation reissue or revalidation errrrrrrnnnrrrrnnnnnnnnrnnnnnrrrnnnnnnnnnnn 8 Rev alid 1 EEE EEE EE 8 Quotation A PP 9 Documents to be issued cancelled o cccccnccnnonoccccnncnnnncnnnnnncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnns 9 How to access in graphic mode preses 10 Examples in Cryptic mode iia ici 11 Reissue of a partially used tiCketS oooononnnnnocccccnnnnccccnannacnnonnnnncnnnnnnrncnnnnnnnnnnnnnns 18 Reissue for several passengers oooocccccccncccconononcncnonnnnncnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnenannnes 20 ATC creates the reissuing TST s for all passengers 1 21 Residual VAS aa 22 Recommendations for reducing the n
18. EUR KFTR OCOP185200 YO AC OCOP29900 QX AP OCOP2700 IZ EB OCOP11100 FR S E OCOP33800 FR TI OCOP21200 OY CB OCOP61500 RA EB OCOP17100 DE SE TAX PD 185200 YO PD 29900 OX PD 147400 XT 3 ATC EUR147 00 EUR147 00 COPO COP362500 COP362500 Amadeus Ticket Changer User Guide AMaDEUS Page 24 de 26 9 Your technology partner Amadeus Ticket Changer User Manual COPO COPO COPO COP132800 COP132800 COPO COPO COPO COP132800 COP132800 el OPO COP132800 L M TWKFR TWKFR N NUC103 08 103 08 O 25JAN25JAN 28JAN28JAN Q PAR AF FRA103 08AF PAR103 08NUC206 16END ROEO 712992PD XT27001Z11100FR33800FR 212000Y61500RA17100DE 1 001 01TEST LATAM APBOG 571 5896600 HELPDESK Az T K057 2996031611 FM M 1 FO057 2996031610BOG21NOV11 00379024 057 29960316105E12 S2 3 P1 FPO CASH S2 3 P1 FVAF TKOK21NOV BOG1A0980 ETAF ENDX Z FOP INO CASH SN1 TPEX AMCOPO ZST 002 AF 1518 HKOINNNN21NOV11 AF 1019 HKOINNNN21NOV11 BOG1A0980 00379024 xJ Regarding the next TQR TST00002 TKT 057 2996031610E1 PENALTY COLLECTION OF COP 132800 USE BSP LINK 01 TEST LATAM ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE EUR 147 00 NEW BASE FARE EUR 147 00 FARE BALANCE COP 0 PAYMENT CURRENCY OLD TAX COP 362500 NEW TAX COP 362500 TAX BALANCE COP 0 TICKET DIF
19. FERENCE COP 0 RESIDUAL VALUE COP 0 TST ADD COLL COP 0 PENALTY COP 132800 TOTAL ADD COLL COP 132800 GRAND TOTAL COP 132800 Amadeus Ticket Changer User Guide aMaDEUS P 2 26 age 25 de Your technology partner 3 Information pages HE ATC Amadeus Ticket Changer User Manual HE ATC PARA INFORMACION SOBRE TECLEE INTRODUCCION GP INT ANEXOS DE ATC COMPENSACION GLOBAL ATC GP NET MENSAJES TARIFIC GP ATY EJEMPLOS DE ATC COMPENSACION DE ATC GP GN1 COMPENSAC GLOBAL ATC GP GN2 MEJORADO COMPENSACION POR PAGO GP GN3 ADICIONAL DE ATC Amadeus Ticket Changer User Guide Page 26 de 26 PARA INFORMACION SOBRE INDICE DE AMADEUS TICKET CHANGER EJEMPLOS DE ATC CALCULO DE TARIFA REEMISION MULTIPLE REEMITIR BILL ELECTR REVALIDAR BILL ELECTR REEMITIR BILL ELECTR CON EMISION EMD NOTA ESTA FUNCION NO ESTA DISPONIBLE PARA TODAS LAS LINEAS AEREAS Y MERCADOS PARA MAS INFORMACION SOBRE LAS LINEAS AEREAS PARTICIPANTES INTRODUZCA FQN ATC CXR TECLEE GP SCF GP MTR GP SCR GP SCE GP EMD AMADEUS Your technology partner
20. FV PAX LH S2 3 The reservation is modified to Class Q quoted with FXQ Response FXO 01 HARRINGTON INES LAST TKT DTE 02JAN12 SEE ADV PURCHASE RESIDUAL VALUE DELETE PRICING RECORD TO PROCESS MANUALLY AL FLGT BK DATE TIME FARE BASIS NVB NVA BG BOG FRA LH 0543 Q 20MAY QRCKO 20MAY20MAY 1P BOG LH 0542 Q O5JUN ORCKO O5JUNO5JUN 1P ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE USD 6069 00 NEW BASE FARE USD 1509 00 FARE BALANCE COP 8778000 PAYMENT CURRENCY OLD TAX COP 1923200 NEW TAX COP 1220960 TAX BALANCE COP 702240 TICKET DIFFERENCE COP 9480240 PENALTY COP 0 GRAND TOTAL COP 9480240 TOTAL ADD COLL COP 0 RESIDUAL VALUE COP 9480240 Due to IATA regulations if there is a residual value it should be given back via an MCO In Latin America travel agencies are not authorized to issue MCOs Amadeus Ticket Changer User Guide Page 22 de 26 AMADEUS Your technology partner Amadeus Ticket Changer User Manual ATC prompts RESIDUAL VALUE DELETE PRICING RECORD TO PROCESS MANUALLY There is a residual value if you continue with the Process the Residual Value will be deleted and the ticket issued in 0 or with the penalty amount if such In case of not wanting to lose the residual value of the passenger the reissuing must be done at the airline TSTO0002 BOG1A0980 MC 02DEC I 0 LD 02JAN12 OD BOGBOG SI T FXQ 1 HARRINGTON INES 1 BOG LH 543 Q 20MAY 2145 OK QRCKO 20MAY20MAY 1PC 2 O FR
21. OSAEP HK1 0837 0920 30APR E AR MVEGHL 4 AP BOG 571 5896600 HELPDESK A 5 TK OKO1DEC BOG1A0980 ETAR 6 FA PAX 044 2996031619 ETAR COP350600 01DEC11 BOG1A0980 00379 024 S2 3 FB PAX 0100000126 TTP RT OK ETICKET S2 3 FE PAX NONEND REF CHG FEE APPLIES VALID AR ONLY S2 3 M 1 FP CASH FV PAX AR S2 3 KOLO E 1 1 Passenger decides to leave on April 16 same reservation class Reservation is modified with this data and the FXQ entry is performed Response 01 HARRINGTON TOMAS LAST TKT DTE 12JAN12 SEE ADV PURCHASE PENALTY COLLECTION METHOD NOT IDENTIFIED CONTACT AIRLINE VC CATEGORY NOT FILED BY CXR REISSUE NOT GUARANTEED 4 4x AL FLGT BK DATE TIME FARE BASIS NVB NVA BG BUE ROS AR 2702 N 16APR NVD 16APR NA BUE AR 2703 N 30APR NVD 30APR NA ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE USD 152 00 NEW BASE FARE USD 152 00 FARE BALANCE COP 0 PAYMENT CURRENCY OLD TAX COP 58000 NEW TAX COP 58000 TAX BALANCE COP 0 TICKET DIFFERENCE COP 0 PENALTY COP 48100 GRAND TOTAL COP 48100 TOTAL ADD COLL COP 48100 RESIDUAL VALUE COP 0 The VC CATEGORY NOT FILED BY CXR REISSUE NOT GUARANTEED 4 message shows the airline has not loaded the category 31 thus calculations are not guaranteed Amadeus Ticket Changer User Guide AMaDEUS P 14 de 26 age 14 de Your technology partner Amadeus Ticket Changer User Manual The new ticket does not have the additional value or fare or taxes and has a COP48100
22. User Guide AMaDEUS P 26 age 8 de Your technology partner Amadeus Ticket Changer User Manual 8 Quotation options All the quotation options can be applied to the 4 principal ATC transactions FXF FXQ FXE FXO Entry Observation Reissue request for all the passengers of the EXE PNR FXF P2 One specific passenger of the PNR If there is more than one e ticket 8 ticket s line FXF T8 number FA FHE to be reissued Specify the segment number mandatory for FXF SS partially used tickets FXF TKT057 1234567890 Specific ticket number to be reissued Cabin type Y Economic FXF KY M Standard Economic W Premium Economic C Business Preferential F First Class FXF P2 3 T11 13 P1 TKT128 6754833921 For several passengers of the PNR FXF T5 R U 003209 Corporate fares with specific numeric codes or FXF T5 R U AMADEUS names Sort of passengers in this case Youth Note if the original ticket has been issued for this kind of passenger will be necessary to add it in the ATC entry unless this information includes PNR in the FD element or the name FXF TKT057 3531111111 RYTH 9 Documents to be issued cancelled Once the calculations of reissuing are performed the agent should issue the new ticket TTP Amadeus Ticket Changer User Guide AMaDEUS P 26 age 9 de Your technology partner Amadeus Ticket Changer User Manual 10 How to access in graphic mode To access ATC in
23. X 075 2996031624 ETIB COP2130670 01DEC11 BOG1A0980 0037 9024 S2 3 FB PAX 0100000132 TTP RT OK ETICKET S2 3 FE PAX 21 NOEND CHGS REST NON REF S2 3 M 1 FP CASH FV PAX IB S2 3 N HO two J E hop Original Fare TST00001 BOG1A0980 MC O1DEC I 0 LD 01JAN12 OD BOGBOG SI T E FXB 1 HARRINGTON NICOLAS 1 BOG IB 6586 Q 15APR 1805 OK QLAPCO 15APR15APR 1PC 2 O MAD IB 6585 Q 30APR 1220 OK QLAPCO 30APR30APR 1PC BOG FARE F USD 635 00 EQUIV COP 1222400 TX001 X COP 145570YSTR TX002 X COP 597200YQAC TX003 X COP 65500COVO TX004 X COP 65000DGVZ TX005 X COP 29100JDAE TX006 X COP 5900QVDP TOTAL COP 2130670 BSR 1925 00 GRAND TOTAL COP 2130670 BOG IB MAD317 50IB BOG317 50NUC635 00END ROE1 000000 Passenger decides to leave on April 14 in the same class reservation The reservation is modified with this data and the FXQ entry is performed Amadeus Ticket Changer User Guide aMaDEUS P 11 2 age 11 de 26 Your technology partner Amadeus Ticket Changer User Manual Response FXO 01 HARRINGTON NICOLAS LAST TKT DTE 01JAN12 SEE ADV PURCHASE PENALTY COLLECTION OF COP 192500 USE BSP LINK TICKET STOCK RESTRICTION BG CXR IB IB AL FLGT BK DATE TIME FARE BASIS NVB NVA BG BOG MAD IB 6586 Q 14APR QLAPCO 14APR14APR 1P BOG IB 6585 Q 30APR QLAPCO 30APR30APR 1P ORIGIN TRVL CURRENCY REISSUE CURRENCY OLD BASE FARE USD 635 00 NEW BASE FARE USD 635 00 FARE BALANCE COP 0 PAYMENT CURRENCY OLD TAX COP 908270 NEW TAX COP 90827
24. cer TST Hist rico Ticket Changer A H N mero de billete original Bilete electr nico Billete impreso P blico Privada Corporativo M r Nombre del pasajero Tipo No hay ning n pasajero en el PNR Nuevo itinerario L nea N mero de De A r a rea vuelo Fecha Hora Clase No ha seleccionado ning n segmento Enviar Calcular 3 Complete the requested data and click the desired button Calculate only informative Amadeus Ticket Changer User Guide Page 10 de 26 DLMMJVS 1 2 SATSET B 9 101112131415 161718192021 22 23 24 25 26 27 28 29 3031 Septiembre 2009 DLMMJVS EE 6 7 8 9 101112 1314151617 1819 20 21 22 23 24 25 26 27 28 29 30 Octubre 2009 DLMMJVS 123 45678910 11 121314151617 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Noviembre 2009 DIMMIVS AMADEUS Your technology partner Amadeus Ticket Changer User Manual Submit confirmed changes 11 Examples in Cryptic mode 1 Ticket without fare plus penalty Category 31 airline In the next reservation the passenger has a departure date on April 15 in Q Class Original PNR TST RLR RP BOG1A0980 BOG1A0980 MC SU 1DEC11 19512z 5RI9LO BOG1A0980 0812MC 1DEC11 1 HARRINGTON NICOLAS IB6586 Q 15APR 7 BOGMAD HK1 1805 0955 16APR E IB NC8TY 3 IB6585 Q 30APR 1 MADBOG HK1 1220 1535 30APR E IB NC8TY 4 AP BOG 571 5896600 HELPDESK A 5 TK OKO1DEC BOG1A0980 ETIB 6 FA PA
25. deus Ticket Changer User Manual 2 Reissued Fare View Once the confirmation entry is submitted even dough there might not be total certainty of performing the reissue always close the PNR the information will be saved for posterior usage if necessary If the reissue is not performed the information can be deleted 3 Reissued Fare View To see the data of the fare to reissue stored in the reservation it s not necessary to quote it again Please use the TQR transaction 4 Quotation of different kinds of passengers in a same PNR Always use just one confirmation transaction to quote all the passengers in one same PNR ATC can process up to six different passengers in one PNR 2 Back Office Example of A I R with Amadeus Ticket Changer AIR BLK206 7A 7232 2100005157 1A11893199 001001 AMD 2100000115 1 1 1A11893199 1A11893199 MUC1A 5PII3K007 0101 BOG1A0980 00379024 BOG1A0980 00379024 BOG1A0980 00379024 B A AIR FRANCE AF 0571 B TTP ET RT P1 C 7906 0001AASU 0001AASU I 0 D 111121 111121 111121 G X PARPAR EU H 003 0020CDG PARIS CDG FRA FRANKFURT AF 1518 T T 25JAN0735 0855 25JAN OK01 HKO1 S 0 319 1PC 2D 0705 ET 0120 280 7 2 H 005 0030FRA FRANKFURT CDG PARIS CDG AF TOTS T I 28JAN0725 0845 28JAN OK01 HK01 S 0 318 1PC 2 0655 ET 0120 280 2D K REUR147 00 COPCOP HE BOO 1 373626 1925 00
26. hen net level is equal to the sales level Reissue of an electronic ticket whichever original issuing included in other GDS Process the interlineal agreements Process several kinds of passengers different PTC up to six types of passengers in one PNR maximum 9 passengers Automatic calculation for the reissuing of non used or partially used tickets Possibility of searching the cheapest fare and automatically book the class and save the new TST Possibility of requesting information only of the new fare according to the reservation Possibility of requesting information only for the new cheapest fare Possibility of calculating the fare according to the booking and save the new TST Revalidation of tickets when reissue is not necessary Process the conditions VOLUNTARY CHANGES loaded in category 31 In case of not having category 31 loaded by the airline creates a fake category 31 using the encrypted information in the category 16 PENALTY Creates a new TST Creates the FO field and enters the original way of payment and the calculations panel for the reissue TQR Complete integration with CTS Central Ticketing Transmits all the necessary and available data in the A I R for back office A partially used ticket can be revalidated several times if it hasn t been reissued after an exit A non used ticket can be reissued or revalidated as many times as necessary a revalidations can be performed after a reissue or vice
27. rs T P S NAME TOTAL FOP SEGMENTS 2 sd HARRINGTON TOMAS COP 312740 O CASH 3 ae HARRINGTON NICOLAS COP 312740 O CASH 4 3 HARRINGTON INES COP 312740 O CASH 5 4 HARRINGTON AGUSTINA COP 312740 O CASH a a UU ATC submits the FO and FPO elements for all passengers 17 18 19 FO FO FO FO FP FP FP FP PAX 134 2996031640BOGO8DEC11 00379024 134 29960316400E1 S5 P1 PAX 134 2996031641BOGO8DEC11 00379024 134 29960316411E1 S5 P2 PAX 134 2996031642BOGO8DEC11 00379024 134 29960316422E1 S5 P3 PAX 134 2996031643BOGO8DEC11 00379024 134 29960316433E1 S5 P4 PAX O CASH S5 P1 PAX O CASH S5 P2 PAX O CASH S5 P3 PAX O CASH S5 P4 Amadeus Ticket Changer User Guide Page 21 de 26 AMADEUS Your technology partner 6 Residual Value Amadeus Ticket Changer User Manual The client has a Class J issued ticket then he decides to travel in a cheaper class Original PNR TST RLR RP BOG1A0980 BOG1A0980 MC SU 2DEC11 1336Z 5RMBFC BOG1A0980 0812MC 2DEC11 1 HARRINGTON INES 2 LH 543 J 20MAY 7 BOGFRA HK1 2145 1555 21MAY E LH 5RMBFC 3 LH 542 J O5JUN 2 FRABOG HK1 1430 1905 05JUN E LH 5RMBFC 4 AP BOG 571 5896600 HELPDESK A 5 AP BOG 571 5896600 HELPDESK A 6 TK OK02DEC BOG1A0980 ETLH 7 FA PAX 220 2996031628 ETLH COP13606000 02DEC11 BOG1A0980 003 79024 S2 3 8 FB PAX 0200000136 TTP RT OK ETICKET S2 3 9 FE PAX FL RESTR CANX BA FOC CHG BA FOC S2 3 exact 10 FM M 1 11 FP CASH 12
28. umber of entries per reissuing 23 Kind of transaction for the quotation Of reissue oocccccnnccoccccccncccconanananacononcnonannnns 23 Reissued Fare Via ARA 24 Reissued EE 24 Quotation of different kinds of passengers in a same PNR runnnrrrrnnnnnnnnnrnnnnvrrnnnnn 24 Back CICS EE EE A a a 24 Informati n PADES sra EE EE 26 Amadeus Ticket Changer User Guide aMaDEUS Page 2 de 26 9 Your technology partner Amadeus Ticket Changer User Manual 1 Introduction Amadeus Ticket Changer ATC enables you to automatically recalculate voluntary reissues and revalidations for electronic tickets You will save time and avoid airline ADM s generated from incorrectly reissued tickets This translates into providing you with an added value and a better client service With just one transaction ATC calculates the value of the new fare penalty fees and residual value if such or if the ticket requires a revalidation following the industry rules Once the calculations are done the data of the new fare is kept in the PNR creating a TST with the penalty information if it applies as well as the FO elements with the information of the original issuing and the FOP element The user can access to the ATC Reissue Panel at any time information of the calculations performed by ATC doing the following entry TQR For this calculation to be done Amadeus uses category 31 VOLUNTARY CHANGES loaded by the airline through

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